BT Response 110 User Manual

1
2
A
B
C
3
D
E
F
5
K
L
6
M
N
O
8
T
U
V
9
W
X
Y
Z
0
4
G
H
I
7
P
Q
R
S
SECRECY
REDIAL
STORE QUICKDIAL
R
ANSWER ON/OFF
PLAY
REW
Response 110
Telephone & Answering Machine
MIC
2
Edition 9 – 10 March 1999
1
At a glance
At a glance A
Handset catch
Retains handset if wall mounted.
Handset park
To rest the handset during a call when the Response 110 is wall mounted.
R
Recall button for use with switchboards and BT Select Services.
Quickdial
Enables you to dial phone numbers stored in the memory.
Store
Allows you to store up to 10 numbers in the memory.
Redial/Pause
Redials the last number called. Inserts a pause.
Secrecy
Allows you to talk to someone in the same room without the person on the other end of the line hearing your conversation.
Cover
Lift to access further control buttons and the microcassette.
Microphone
For recording outgoing messages and memos.
LED
Indicates when the answering machine is switched on/off, or any incoming messages or memos, have been left.
Rewind/Play
Press to play back messages and memos. Rewinds the tape during playback.
Answer On/Off
Switches the answering machine on and off.
Response 110 user guide 19/1/2000 12:43 pm Page 3
SAVE
To record an outgoing
message. Press and hold
the OGM button. Speak
after the tone. Press stop
to end the recording.
STOP
OPEN TO
ACCESS CASSETTE
SECURITY CODE:
+
OGM MEMO
FF
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2
At a glance
Recording MC30 cassette
15 minutes per side, fits under the cassette safety cover.
Microcassette lid
Lift to access the microcassette.
Memo/ Fast Forward
Press to record a memo message. Fast forwards the tape during message playback.
OGM
Allows you to record and check your outgoing message.
Directory label
Allows you to note down the numbers stored in the memory.
Save/Stop
Stops certain functions and saves messages after playback.
Volume
Adjusts the volume during message playback and when recording memos or your outgoing message.
1
2
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5
6
7
8
9
0
MEM
MEM
MEM
MEM
MEM
MEM
MEM
MEM
MEM
MEM
................
...............
...............
...............
...............
...............
...............
................
................
.................
Response 110 user guide 19/1/2000 12:43 pm Page 4
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3
At a glance 1
Introduction 4
Setting up 5
Using your Response110 answering machine 8
Using your Response110 telephone 14
Additional features 16
Help 19
Maintenance 21
Technical information 22
Index 23
Hints and tips boxes
In this user guide, we’ve included helpful tips and useful notes. They are shown in a grey box.
In this guide
Contents
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For your records
Date of purchase:
Place of purchase:
Serial number:
(on the underside of the machine)
Purchase price:
For guarantee purposes, proof of purchase is required, so please keep your receipt safe.
Check that your Response 110 is complete.
When you unpack you should have:
Response 110 with telephone line cord
attached.
Mains power adaptor.
30 minute MC30 cassette (already fitted)
(15 minutes per side).
2 screws and 2 Rawlplugs for wall mounting.
Spare memory label.
We thank you for making the right choice and trust that your Response 110 will give you many years of quality service.
Please read the instructions carefully before use, and keep this user guide for future reference.
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4
Introduction
Your Response 110 is designed for ease of use and made to the high standards set by BT
Introduction
Response 110 user guide 19/1/2000 12:43 pm Page 6
1 Plug your Response 110 into the phone socket
If you do not have a modern phone socket, call Freefone 0800 800 150 and ask for a BT engineer to come and fit the correct socket. This is a chargeable service.
Warning
1 Do not try to use any power adaptor
except the one provided (item code
871036) if you do you may permanently damage your Response 110 and this will invalidate the warranty.
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5
Setting up
Follow these steps to get your Response 110 ready for use
Plan where you will put your Response 110. It should be within two metres of a power socket and the phone socket.
Setting up
Response 110 user guide 19/1/2000 12:43 pm Page 7
4 Set the dial mode
Your Response 110 is pre-set to TONE (TB) dialling. This ensures the phone will work with all modern digital exchanges.
If you dial a number and continue to hear the dialling tone, you may need to switch the phone to PULSE (P) dialling.
5 Set the ringer volume
The ringer switch is located on the back of the base unit. There are three settings.
HI– a loud ring.
Your Response 110 is pre-set to this position.
LO– a quiet ring.
OFF– no ring.
OFF LO HI
P TB
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6
Setting up
2 Plug the power cord into the back of the machine
To prevent the power cord being pulled out accidentally, route it behind the clip on the back of the unit.
3 Now plug the adaptor into a convenient mains power socket
When the power is switched on you hear a single beep, the MC30 cassette operates briefly.
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6 Wall mounting (optional)
Before you start, make sure that the telephone is in easy reach of the power supply and a telephone socket, and that the wall can support the weight of your Response 110.
Drill two holes for the screws and insert the Rawlplugs provided (if you need them). Insert the screws leaving about 2-3 mm sticking out to hang the bracket from.
A template is printed at the back of this guide (page 25) which you can use to mark where you will put the screws into the wall.
Attach the Response 110 by hooking it over the screws protruding from the wall.
Wall
Rawlplug
Screw
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7
Setting up
Pull out and turn the handset clip around to prevent the handset from falling off the base when wall mounted.
Handset park
When wall mounted, if you need to temporarily move away from the phone during a conversation, you can hook the handset on the handset park on the top of your Response 110.
SECRECY
REDIAL
R
Response 110 user guide 19/1/2000 12:43 pm Page 9
Switching the answering machine on and off
To switch on
Press the ANSWER ON/OFF button. You will
hear a short beep. The tape motor operates briefly and the red
LED comes on.
To switch off
Press the ANSWER ON/OFF button. You will
hear a short beep. The red
LED goes out.
Any messages recorded will be saved.
Using your Response110 answering machine
Using your Response 110 answering machine
PLAY
REW
ANSWER
ON/OFF
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8
To change your MC30 cassette
Lift the main cover to reveal the control buttons and the cassette safety cover.
Open the cassette safety cover.
Check that the A side of the MC30 cassette
is facing upwards.
Your Response 110 is supplied and fitted with a 30 minute cassette which gives a total recording time of 15 minutes per side, including the time allowed for your outgoing message. If desired, the tape can be turned over by hand. You will need to record a new outgoing message.
SAVE
To record an outgoing
message. Press and hold
the OGM button. Speak
after the tone. Press stop
to end the recording.
STOP
OPEN TO
ACCESS CASSETTE
SECURITY CODE:
+
OGM MEMO
FF
Response 110 user guide 19/1/2000 12:43 pm Page 10
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9
Using your Response 110
answering machine
To adjust the speaker volume
Press the volume button on the + side to
increase the volume. You hear beeps getting louder to indicate the volume level.
Press the volume button on the side to
reduce the volume. The beeps get quieter to indicate the changing volume level.
Pre-recorded outgoing message
The outgoing message is the greeting a caller hears when your Response 110 answers a call. It is supplied with the following pre-recorded outgoing message: ‘Hello your call cannot be
taken at the moment, so please leave your message after the tone’. This message can be
kept as your outgoing message, or if you prefer, you can replace it by recording your own message.
Please note
Once you have recorded over the pre-recorded message it is permanently erased and you will not be able to retrieve it.
To record your own outgoing message
The outgoing message is the message people hear when they call you.
Press and hold down the OGM button for
about 10 seconds or until you hear a long beep.
Release the OGM button and record your
message. Speak clearly from about 15/30 cm from the microphone.
Press the SAVE/STOP button to end the
recording. Your Response 110 will automatically replay your message.
You can record an outgoing message of up
to 30 seconds.
To record a new outgoing message, repeat the steps above.
To check your outgoing message
Press and release the OGM button.
Your message will be played back.
Your outgoing message may sound something like this “Hello, I’m sorry I can’t take your call at present. If you would like to leave a message please speak after the tone”.
OGM
OGM
+
Response 110 user guide 19/1/2000 12:43 pm Page 11
Receiving messages
Your Response 110 will automatically record incoming calls once it is connected to the mains power and telephone socket and switched to
answer on.
When you get an incoming call, your Response 110 will answer the call after four rings. It will then play your outgoing message and record any incoming messages.
To play back your messages
New messages indicator
Check the red LED. If you have new messages, the light flashes.
If there are no new messages, the
LED will
be on.
Press the REW/PLAY button. Your messages
are played back in the order they were received.
During playback you can stop, fast forward or rewind the tape.
To pause playback
Lift the main cover.
Press the SAVE/STOP button.
Playback pauses. To resume playback press the
REW/PLAY button.
To stop playback
Lift the main cover.
Press the SAVE/STOP button. Playback stops.
To fast forward during playback
Lift the main cover.
Press and hold down the MEMO/FF
button. When you release the button, message playback resumes. If you hear two short beeps, you have reached the end of all the messages. The tape will automatically rewind to the start of the messages.
Using your Response 110 answering machine
MEMO
FF
PLAY
REW
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10
Your Response 110 is supplied with a 30 minute cassette which gives a total recording time of 15 minutes per side, including the time allowed for your outgoing message. If desired, the tape can be turned over by hand. You will need to record a new outgoing message.
SAVE
STOP
SAVE
STOP
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To rewind during message playback
Press and hold down the REW/PLAY button.
When you release the button, message playback resumes. If you hear two short beeps, you have reached the start of all the messages. The tape will automatically start message playback again.
To set your Response 110 to record over existing messages
Press the REW/PLAY button to play back
your messages.
When all your messages have been played, wait until you hear two short beeps to indicate that the end of the messages has been reached.
The tape automatically rewinds and resets at the start of the tape. The red
LED is on
continuously.
New incoming messages will be recorded over any existing messages.
PLAY
REW
SAVE
STOP
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Using your Response 110
answering machine
To save messages
You can save messages you have played back. New incoming messages will be recorded from the end of the old messages.
Play back your messages and wait for the two short beeps that tells you there are no more messages.
Lift the main cover and press the
SAVE/STOP
button within 6 seconds.
Your Response 110 resets the tape to record from the end of the previous messages and the red
LED flashes to indicate that messages are saved.
To save messages after the machine has reset the tape to the beginning
You can still save your old messages as long as no new messages have been received.
Lift the main cover.
Press and hold down the SAVE/STOP button
until you hear a beep.
This may take a little while if you have a lot of messages. The red
LED flashes to indicate
saved messages.
SAVE
STOP
PLAY
REW
SAVE
STOP
Response 110 user guide 19/1/2000 12:43 pm Page 13
Recording a memo
You can use your Response 110 to record a memo to be played back later. Your machine stores a memo and treats it in exactly the same way as an incoming message. Memos are saved with incoming messages.
To record a memo
Make sure the answering machine is switched on.
Press and release the MEMO/FF button and
wait until you hear the beep.
Record your memo message. Speak clearly
into the microphone from about 30 cms.
Press the SAVE/STOP button when you have
finished recording.
In the event of a mains power failure.
If your Response 110 answering machine is switched on, it will automatically reset itself when mains power is restored. Your outgoing message and any recorded incoming messages are kept and the red LED will flash to indicate the number of messages recorded.
During power failure, your Response 110 answering machine will not work, but the telephone will continue to work as normal.
MEMO
FF
SAVE
STOP
To delete messages
Once messages have been played back, your Response 110 automatically resets to the beginning of the MC30 cassette. If your messages have not been saved they will be automatically recorded over when new messages are received.
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Using your Response 110 answering machine
Response 110 user guide 19/1/2000 12:43 pm Page 14
Call screening
When the answering machine is switched on, you can hear incoming messages and decide whether to answer them or let your Response 110 continue to take their message. If you decide to answer the call, lift your Response 110’s handset and the answering machine will stop and allow you to speak to the caller.
Make sure the speaker volume is set to an audible level when using call screening.
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Automatic Call Termination
Your Response 110 will terminate a call under certain conditions.
• If the caller pauses for longer than six seconds when recording a message.
• If your outgoing message (including any tones) is longer than two and a half minutes.
• If the tape comes to an end during recording.
• If the incoming call is longer than 1 minute.
BT recommends that your outgoing message should be as brief as possible and that you play back any messages left regularly. This will reset the tape to the beginning and maximise the time available for incoming messages.
Using your Response 110
answering machine
Response 110 user guide 19/1/2000 12:43 pm Page 15
To insert a pause in a number stored in the memory
When entering a phone number in the memory, press the
REDIAL button to insert a pause.
When you dial the number stored in the memory, your Response 110 will automatically insert a pause where it was stored.
To dial a stored number
Lift the handset.
Press the QUICKDIAL button.
Press the (0-9) keypad number where you
have stored the number you want to dial.
Your number is dialled automatically.
To change a stored number
Repeat the steps for storing a number. The new number will replace the existing stored number.
Stored numbers can include switchboard and BT
Select Services using an d # buttons as well as
PAUSE an d R (recall).
Using the memory to store and dial numbers
Your Response 110 can store up to 10 phone numbers, each up to 16 digits long, which can be dialled by pressing just two buttons.
Each stored number is allocated one of the ten keypad numbers (
0-9).
To store a number
Lift the handset. The dialling tone can be
heard.
Press the STORE button.
Enter the number you want to store.
Press the STORE button again.
Press the keypad number (0-9) under which
you want to store the phone number.
Replace the handset.
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Using your Response 110 telephone
Directory label
Use the directory label to note down the numbers you have stored in the memory. The directory label is on the handset. Please use pencil and not pen.
Using your Response 110 telephon e
STORE
QUICKDIAL
REDIAL
Response 110 user guide 19/1/2000 12:43 pm Page 16
To redial the last number called
Lift the handset.
Press the REDIAL button. The last number
you called is redialled automatically.
Using the secrecy button
During a conversation you can speak to another person in the room without the caller hearing you.
Press and hold down the SECRECY button.
Your caller will not be able to hear your voice while you talk to someone else in the room.
Release the SECRECY button and your caller
can hear you again.
Connecting to a PBX
Your Response 110 can be used with all approved PBX’s. With some PBX’s, after dialling the access number (for an outside line), you may have to wait for a moment while the PBX connects you to the outside line. If this is the case, dial the access number and then press the
REDIAL/PAUSE button before dialling the
number you want.
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Using the R (Recall) button
The R button can be used in conjunction with BT’s Select Services. If you are a BT customer connected to a digital exchange, you can subscribe to a range of BT Select Services. If you wish to subscribe to any of these services, contact us on Freefone 0800 800 150 for residential customers (8am to 8pm Monday to Saturday) and Freefone 0800 800 152 for business customers (8am to 8pm, Monday to Friday and 8am to 6pm Saturday).
If your Response 110 is connected to a switchboard, the
R button enables you to use
features provided by the switchboard. Ask your communications manager or switchboard supplier for details.
If you are not a BT customer, please contact your network provider for information about their network-based services.
Using your Response 110
telephon e
REDIAL
SECRECY
R
Response 110 user guide 19/1/2000 12:43 pm Page 17
To switch on your Response 110 from another phone
If you forget to switch on your Response 110:
Dial your phone number. After 10-12 rings,
your Response 110 will answer and you hear two beeps.
Enter your security code after the two beeps,
holding the button down for 3 seconds. You hear a beep to indicate the number has been accepted.
Your outgoing message is played.
Hang up. Your Response 110 is now
switched on.
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Remote access
You can switch on your Response 110 or play back messages and memos from another phone using a TouchTone
TM
telephone keypad.
To play back messages and memos you need to use your machine’s security code. The code is printed on a label on the cassette lid.
Additional features
Additional features
During playback, your Response 110 will pause after approximately 3 minutes. You will hear 2 short beeps. If you wish to continue playing your messages, enter your security code WITHIN 5 SECONDS of hearing the beeps, holding it down for 3 seconds. If you do not, your Response 110 will hang up and rewind to the beginning of the messages. Remember, your code must be held down for 3 seconds. The beeps indicate a pause and will be repeated every 3 minutes throughout the call until the end of the messages.
Cer tain telephones and some public payphones may not generate a continuous tone. If so we recommend that you purchase a tone caller, these are readily available from BT.
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To record a new outgoing message remotely
Dial your number and let your Response 110 answer your call. Wait until you hear your current outgoing message followed by a melody then a beep.
Enter your security code, holding the
button down for 3 seconds. You hear four short beeps.
Enter your security code again, holding the
button down for 3 seconds. You hear two beeps and and a melody while your Response 110 sets the tape ready for recording.
When you hear a single beep, record your
new outgoing message, speaking clearly into the mouthpiece.
When you have finished recording, wait for
2 seconds and enter your security code, holding the button down for 3 seconds.
You hear one beep and a melody then your
new outgoing message is played back to you.
Hang up. The new message is now set.
Changing your outgoing message
A new outgoing message can only be recorded from another phone when there are no incoming messages saved or stored. If you have messages, play them back as shown above and hang up to reset the tape to the beginning.
Additional features
To play back your messages remotely
Dial your phone number. Wait until your
outgoing message has finished and you hear the beep.
Enter your security code, holding the button
down for 3 seconds.
If you have messages:
You hear two beeps then a melody followed
by your messages.
After the last message has been played, you hear two beeps.
Hang up to reset the MC30 cassette to the beginning – or you can save your messages or replay your messages.
If you have no messages:
You hear four short beeps, you can then
hang up.
To save your messages:
After your messages have been played, wait until you hear the two short beeps.
Enter your security code, holding the
button down for 3 seconds. You hear two short beeps.
Hang up. Your Response 110 will record
any new messages after the end of your old messages.
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To replay your messages
After your messages have been played, wait until you hear the two short beeps.
Enter your security code, holding
the button down for 3 seconds. You hear two short beeps.
Enter your security code again,
holding the button down for 3 seconds. You hear two beeps followed by a melody while your tape is rewinding.
Your messages are played back to you.
You can now hang up to reset your machine, or follow the steps above to save or replay your messages once more.
If the MC30 cassette becomes full
Your Response 110 answers the call as normal but your outgoing message is followed by four beeps.
Enter your security code, holding the button
down for 3 seconds. 2 beeps are heard followed by the melody and a long beep.
The MC30 cassette will be reset to the
beginning and start to play messages.
Additional features
Response 110 user guide 19/1/2000 12:43 pm Page 20
Help If you have any problems using your Response 110, try the
following solutions
No dialling tone
Is the line cord connected to the socket and the telephone? Has the handset been left off by mistake?
You dial and nothing happens
You may be connected to an exchange which has not been modernised. Call BT on Freefone 0800 800 150 for information.
Set the mode switch to
P (See Setting up,
page 6.)
The phone does not ring
Check that the phone is connected to the line.
Are there too many other phones or fax machines plugged in which could be overloading the line? (See Ringer Equivalence Number, page 22.) Have you turned the ringer off? (See page 6.)
The machine doesn’t take messages.
Is the answering machine switched on?
There is a silence on the tape in the middle of the messages
You may have pressed the MEMO/FF button and recorded a ‘silent’ message.
The machine cannot be operated from another phone
You may be calling through an old-style exchange or the phone you are using may not be set to tone dialling.
You may be pressing the buttons too quickly.
Check that you are using the correct security code.
Note: some cordless telephones or payphones may not be compatible.
The machine won’t save messages
You must play back all incoming messages before you can save them. Wait until you hear two beeps and allow the tape to rewind before attempting to save messages. (See Setting up page 11.)
Poor sound quality
The tape may be worn out and need replacing. You can fit only an MC30 cassette in to your Response 110.
The tape head may need cleaning. (See Maintenance page 21.)
Call screening does not appear to work
Is the volume set too low?
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Help
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20
Help
Emergency calls
The emergency services can be contacted in the UK by dialling 999 or 112 which is valid in any country that is a member of the European Community.
If your Response 110 is connected to a switchboard, you may have to dial an access number before 999 or 112 to contact the emergency services. Some switchboards cannot dial out during a power failure.
Customer Helpline
If you still experience problems, please call the BT Helpline between 9.00am and 5.30pm Monday to Friday on 0845 769 7146 (calls charged at the local BT rate).
Response 110 user guide 19/1/2000 12:43 pm Page 22
Maintenance
General
Wipe the case clean with a damp cloth.
Clean the tape heads, pinch rollers and
capstan every few months with a proper tape machine cleaning fluid.
Blow any dust from the tape deck.
Do not use spray or abrasive cleaners as
they can damage the internal components or polished surfaces.
Avoid areas of high humidity.
Keep out of direct sunlight.
Service
Within the guarantee period
If you experience a problem with your
Response 110, you should contact the BT Helpline between 9.00am and 5.30pm Monday to Friday on
0845 769 7146 (calls charged at local BT rate). If the problem is not remedied, you will be advised to contact your original point of purchase.
Some suppliers offer extended warranty schemes for cover outside the initial 12-month period. Please ask them for details.
Outside the guarantee period
If your Response 110 is over 12 months old or it has been accidently damaged you will have to pay for its repair, you will need to ring 0845 304 346 who will then advise you of how to arrange this.
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Maintenance
Response 110 user guide 19/1/2000 12:43 pm Page 23
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22
Technical information
Technical information
Official approval
The Response 110 is tested and approved for connection to the UK telecommunications network, provided that it is used in accordance with the guidelines in this booklet.
You may connect it to
• direct exchange lines;
• extensions with new plug and socket; arrangements provided with these direct exchange lines;
• compatible PBX’s.
You may not connect it
• to shared service (par ty) lines;
• as an extension to a payphone.
This product is designed for UK use only. Using it overseas may violate local laws.
Ringer Equivalence Number (REN)
If you connect too many telephones or other devices to your telephone line, they may not ring correctly. To work out how many telephones and devices can be connected to your line, add together all the RENs of all the apparatus you wish to connect. If this total exceeds 4, they may not ring or operate correctly.
The REN of your Response 110 and the majority of telephones in the UK (unless otherwise marked) is 1.
If you are connecting your Response 110 to a PBX
Your Response 110 is only approved for use with compatible PBX’s. For a list of suitable PBX’s, telephone BT on Freefone 0800 800 154. If you do not have a compatible PBX, the Response 110 cannot be guaranteed to operate correctly under every possible condition of connection.
Safety advice
• Don’t install the Response 110 near a sink, bath or shower. Electrical appliances can cause serious injury if used when you are wet or standing in water.
• Don’t install the Response 110 where the various leads can be tripped over, walked on or moved. This may cause injury or damage to the leads and your Response 110.
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Index
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Index
Adaptor 6 Additional features 16 Answer machine
switch On/Off
8
Call screening 13 Dialling numbers in the memory 14 Dial mode 6 Handset park 7 Help 19 Helpline 20 MC30 cassette 8 Memo 12 Messages
Outgoing messages
9
recording 9 pre-recording 9 checking 9
Receiving messages 10
playback 10 fast forward 10 to stop playback 10 rewind 11 record over existing messages
11
save 11 delete 12
Message indicator 10
Pause 10 PBX 15 Phone socket 5 Power cord 6 Recall 15 Redial last number 15 Remote access 16 REN 22 Ringer volume 6 Secrecy 15 Service 21 Storing numbers in the memory 14 Technical information 22 Volume 9 Wall mounting 7 Wall-mounting template 25
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Wall mounting template
If wall mounting your Response 110, use this guide to position two 5mm drill holes 73mm apart (one above the other).
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Edition 9 – 10 March 1999
Offices in Europe, North America, Japan and Asia Pacific.
The Telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.
TouchTone
TM
is a registered trade mark of
British Telecommunications plc in the UK.
© British Telecommunications plc 1999. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Printed in China. Issue No.2 (4/99). Designed by The Art & Design Par tnership Limited.
APPROVED for connection to
telecommunication systems specified
in the instructions for use subject to
the conditions set out in them
504103
CE compliant to 89/336/EEC (EMC Directive) & 73/23/EEC (Low Voltage Directive)
Response 110 user guide 19/1/2000 12:43 pm Page 29
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