BT RELATE 700 User Manual

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Page 1

Relate 700

Caller Display Telephone

User guide

Page 2

Please open this page for an ‘At a glance’ guide to your Relate 700 Caller Display.

Page 3

Relate 700 CD

✱

REDIAL

Call My Bill

SET UP

NUMBER YOU WANT TO STORE

OF THE TEN MEMORY KEYS

THE NUMBER PRESS ‘B'

WANT TO INFORM ‘B' OF THE NUMBERS THAT QUALIFY FOR YOUR

Discount

PRESS ‘C'

ACCOUNT NO.

....................

CLR.

RECALL

DIAL

SECRECY

NO............................................

At a glance

Handset clip

Rotate for wall

mounting to secure

handset firmly in

position.

See page 20

Recall button

Lets you use BT

Select Services and

services with

switchboards/PBXs.

See page 12

Dial button

Press to dial

displayed numbers.

See page 15

Telephone No.

label

Secrecy button

(& light)

Allows you to talk to

someone in the

same room, without

your caller hearing.

See page 10

Display

Shows Caller Display information, stored/dialled phone numbers.

Clear button

Lets you delete entries from the caller display list.

See page 15

▲ ▼ Up and Down scroll buttons

Provides access to and lets you scroll through the caller display list.

See page 14

Confirm button B

Confirms that you have stored a number.

See page 9,11,12

Call My Bill button

Press for billing information. Can be overwritten and used as an extra direct memory button.

See page 11

Start button A

Lets you store numbers

under the one-touch

memory buttons.

See page 9,11,12

One-touch memory buttons 1-10

Allows one-touch dialling of stored numbers (each up to 24 digits).

See page 9

Redial button

Redials the last number called.

See page 8

C button

Lets you register a

number for a Friends &

Family discount. Can be

used as an extra direct

memory button.

See page 9,11,12

Page 4

RINGER VOLUME

HI LOW OFF

Relate 700 CD

✱

REDIAL

Call My Bill

SET UP

NUMBER YOU WANT TO STORE

OF THE TEN MEMORY KEYS

THE NUMBER PRESS ‘B'

WANT TO INFORM ‘B' OF THE NUMBERS THAT QUALIFY FOR YOUR

Discount

PRESS ‘C'



ACCOUNT NO.

....................

CLR.

RECALL

DIAL

SECRECY

NO............................................



Ringer volume switch

Lets you adjust the ringer between High, Low and Off.

See page 7

Battery

compartment

See page 6

Memory label

Lets you keep a reference of numbers stored in the memory.

See page 10

Page 5

In this guide

At a glance 1

Introduction 4

Setting up 5

Using your Relate 700 8

Using the Caller Display 13

Help 18

Technical information 19

Wall moun ting 20

Index 21

Hints and tips boxes

In this user guide, we’ve included helpful tips and useful notes. They are shown in a grey box.

Page 6

Introduction In order for your

Relate 700 Caller Display to receive and display messages, you must subscribe to the BT Caller Display Service.

For more information call BT on Freefone 0800 800150

Your Relate 700 Caller Display has been designed for ease of use and made to the ver y high standar ds set by BT.

We thank you for making the right choice and expect that you will have many years of quality ser vice.

Please read the instr uctions car efully before use and keep this user guide for future reference.

For your records

Date of purchase:

Place of purchase:

Serial number:

(on the underside of the machine)

Purchase price:

For warranty purposes, proof of purchase is required, so please keep your receipt.

Emergency calls

The emergency services can be contacted in the UK by dialling 999. You may also dial 112, which is valid in any country that is a member of the European Community.

If your Relate 700 Caller Display is connected to a PBX (switchboard), you may have to dial an access number before 999 to contact the emergency services.

Some switchboards cannot dial out during a power failure.

Customer Helpline

Should you have problems with your machine, call the Relate 700 Caller Display Helpline on LoCall

Page 7

1 Plan where to situate your Relate 700 Caller Display

Situate your Relate 700 Caller Display close enough to a telephone socket so that telephone line cord will reach.

Do not stand it on carpets or other similar sur faces that generate fibr es.

Your Relate 700 Caller Display can be wall-mounted. For more details on how to wall-mount your Relate 700, see ‘Wall- mounting’ on page 20.

Check that your Relate 700 Caller Display is complete. When you unpack, you should have:

• Relate 700 Caller Display

telephone with telephone line cord attached.

• Bracket for wall mounting

• 2 screws and wallplugs

Setting up Follow these steps to get your

Relate 700 Caller Display ready for use

Page 8

4 Insert batteries

To fit batteries

Your Relate 700 Caller Display takes 4 x AA batteries (not supplied).

1 Tur n the phone over and r emove

the batter y cover.

2 Slide each batter y into the

compar tment, as shown above. Take care to inser t each battery the right way round.

3 Replace the batter y cover.

2 Check your telephone wall socket

If you do not have a modern phone socket, call BT on

Freefone 0800

800 150 and ask for an engineer to

come and fit the correct socket. This is a chargeable ser vice.

3 Plug your Relate 700 Caller Display into the BT socket

Setting up

It is impor tant to maintain the batteries in your Relate 700 Caller Display. Without batter y power, display features will only work when you lift the handset. You can use the telephone to make and receive calls at all times.

Page 9

Battery low indication

When the batteries need replacing, the display shows the batter y low icon

If you do not install batteries, the display will show the batter y low icon while the handset is of f-hook.

5 Set the ringer volume

The ringer volume switch is located on the underside of your Relate 700 Caller Display. there are thr ee settings:

HIGH

A loud ring; your Relate 700 Caller Display is preset to this position.

LOW

A quiet ring.

OFF

No ring - if you don’t want to be disturbed.

6 Time and date

This is set when you receive your first call, after you have registered as a Caller Display customer.

Your Relate 700 Caller Display is now ready for use.

Setting up

RINGER VOLUME

HI LOW OFF

NEW CALL

00:00

NEW CALL

00:00

Page 10

Using the memory to store and dial numbers

To store names and numbers

You can stor e up to ten names and numbers (each up to 24 digits long) under the one-touch memor y buttons. At the same time you can register them as Friends & Family numbers for extra savings.

1 Remove the memor y label. 2 Lift the handset. Display shows

ON LINE. The first arrow light comes on.

Using your Relate 700

Making and receiving calls

To make a call

1 Lift the handset. Display shows

ON LINE.

2 Dial the number you require.

To end the call, replace the handset.

To receive a call

• When the phone rings lift the

handset to answer the call.

To redial the last number 1 Lift the handset. Display shows

ON LINE.

2 Press the REDIAL button.

The last number dialled is shown on the display and is redialled automatically.

Instructions are also shown underneath the memor y label.

REDIAL

Relate 700 CD

✱

REDIAL

Call My Bill

SET UP

©KEY-IN THE

NUMBER YOU WANT TO STORE

©SELECT ONE

OF THE TEN MEMORY KEYS

©TO CONFIRM

THE NUMBER PRESS ‘B'

©WHEN YOU

WANT TO INFORM ‘B' OF THE NUMBERS THAT QUALIFY FOR YOUR

Discount

PRESS ‘C'



ACCOUNT NO.

....................

CLR.

RECALL

DIAL

SECRECY

NO............................................



NEW CALL

00:00

ON LINE

Page 11

Press the button until the letter is shown. For example, to show ‘JOHN’.

• Press the 5 button until the

display shows J

• Press the 6 button until O is shown.

• Press the 4 button until H is shown.

• Press the 6 button until N is shown.

8 Press the B button. You hear two

beeps. Display shows STORED for 3 seconds, then shows press

A or

C. The first and fifth arrow lights

alternate.

9 Within 10 seconds: Press the A

button to store another number,

Press the

C button to dial

Freefone 0800 673422 and register the number for a Friends and Family discount.

Using your Relate 700

If the letter you need is displayed on the same button as the previous letter use the # button to move to the next character space and enter the letter as normal.

To enter a + sign, press the 1 button. If you wish to move backward press the

✱ button.

3 Press the A button. You hear one

beep. Display shows MEMORY KEY?. The second arrow light

comes on.

4 Press the ONE-TOUCH MEMORY

button under which you want to store the number. You hear one beep. Display shows either ENTER NUMBER or the previously stored number. The third arrow light comes on.

5 Enter the number you want to

store. Display shows the number. The four th arrow light comes on.

6 Press the B button. You hear a

beep. Display shows either ENTER NAME or the previously stored name.

7 Enter the name associated with

the stored number (up to 12 characters).

Use the keypad to type in letters by pressing the number button which contains the letter you want.

Page 12

To dial using the one-touch memory buttons 1 Lift the handset. Display shows

ON LINE.

2 Press the MEMORY button you

want. The number is dialled automatically. Display shows name, if stored.

To change numbers stored in the memory

Repeat the sequence for storing numbers. A new number will over write the existing number.

Using the secrecy button

You can talk to someone else in the room, without your caller hearing your conversation.

To use the secrecy button

1 During a call, press the

SECRECY button. The SECRECY

light comes on. Your caller cannot hear you.

2 Press the SECRECY button again to

resume your phone conversation. The

SECRECY light goes of f.

Using your Relate 700

Have your account number ready for reference. This is shown on the top right hand corner of your phone bill.

If you do not press either button within 10 seconds, the display returns to ON LINE.

Use the memory label to keep a record of the names/numbers you have stored on the memory.

If you press a wrong button at any time during a sequence of instructions, you hear three beeps.

Relate 700 CD

✱

REDIAL

Call My Bill

SET UP

©KEY-IN THE

NUMBER YOU WANT TO STORE

©SELECT ONE

OF THE TEN MEMORY KEYS

©TO CONFIRM

THE NUMBER PRESS ‘B'

©WHEN YOU

WANT TO INFORM ‘B' OF THE NUMBERS THAT QUALIFY FOR YOUR

Discount

PRESS ‘C'



ACCOUNT NO.

....................

CLR.

RECALL

DIAL

SECRECY

NO............................................



SECRECY

Page 13

Call My Bill

Call My Bill gives you the cost of calls recorded on your telephone number since your last bill. You can get an instant bill total including all charges up to the last working day.

To use the Call My Bill feature 1 Lift the handset.

2 Press the CALL MY BILL button.

0800 854 608 is dialled. Follow the announcement instructions.

To use the Call My Bill and C buttons as extra one-touch memory buttons

This will give you a total of 12 onetouch memor y locations. You can restore the buttons to their original functions at any time.

1 Lift the handset and remove the

memor y label.

2 Press the A button. You hear a

single beep.

3 Press the CALL MY BILL button -

or the

C button.

4 Enter the phone number you

want to store (up to 16 digits). Display shows the number.

5 Press the B button to confirm.

You hear two beeps. The display shows STORED for 3 seconds.

6 Replace the memor y label and

handset.

Using your Relate 700

Before phoning the Call My Bill service, you need your BT customer number. This is in the top right hand corner of your bill.

Call My Bill Call My Bill

Page 14

Recall button

This button signals a time break recall. If you are connected to a PBX (Private Branch Exchange), contact your PBX supplier for fur ther infor mation. The recall button is also used for BT Select Services.

Connecting to a switchboard/PBX

Your Relate 700 Caller Display is compatible with switchboard/PBX’s using Timed Break Recall. For further help and advice with this, contact BT on Freefone 0800 800 154.

Using your Relate 700

To restore the Call My Bill and C buttons to their original functions 1 Lift the handset and remove the

memor y label.

2 Press the A button. You hear a

single beep.

3 Press the CALL MY BILL button -

or the

C button - twice.

4 Press the B button to confirm the

change back to the original settings. You hear two beeps.

5 Replace the memor y label and

handset.

RECALL

Call My Bill

Page 15

Using Caller Display

Your Relate 700 Caller Display telephone receives and displays caller information transmitted over the BT network. In most cases, this information includes the caller’s phone number, date and the time the call was received.

As your Relate 700 Caller Display receives calls, it automatically stores the caller’s phone numbers in a ‘calls list’, and numbers them in the order they were received.

Once the calls list is full (after 30 calls), new calls replace the oldest ones.

In order for your Relate 700 Caller Display to receive and display messages, you must subscribe to the BT Caller Display Service. For more information, call BT on Freefone 0800 800 150.

Incoming calls

When a call is received, incoming information will be displayed on screen for 20 seconds. If the call also contains a text message, the display will show the caller’s number with the message alternately every 5 seconds.

If an incoming call is from one of the numbers stored in the onetouch memories, your Relate 700 Caller Display will also give a distinctive ring.

A caller’s name is displayed if that person’s name and number is stored in your Relate 700 Caller Display’s one-touch memories.

Page 16

Using Caller Display

Calls indicator

The display shows the number of new calls at the right hand end of the display. These are all the calls received since the calls list was last viewed.

Old calls are indicated by the time and date of the call.

If no calls have been received

The display shows NO CALLS if no new calls have been received since the last time you viewed the calls list.

The Calls List

As your Relate 700 Caller Display receives calls, it automatically stores the caller’s phone numbers in a ‘calls list’, and numbers them in the order they were received.

To read the calls list

1 Press the DOWN button. The

most recent call is displayed.

You can now scr oll through the calls list.

2 Each time you press the DOWN

button, the next received call is displayed.

3 After the last received call has

been displayed, the display shows END OF LIST.

4 Press the DOWN button again

and the display returns to the star t of the list. If you wish, you can repeat the steps above.

Some callers may request that their number should be withheld. If this is the case the display will show

WITHHELD. The display will also show WITHHELD if the incoming call is made

through a private switchboard. If the caller’s exchange or network does not of fer a Caller Display ser vice, then the display will show UNAVAILABLE.

NO CALLS

NEW CALL

00:00

NEW CALL

00:00 01-Jun-00

0800673422

Page 17

Using Caller Display

To dial a number on the calls list 1 Lift the handset.

2 Press the UP or DOWN button

until the name or number you want to call is displayed.

3 Press the DIAL button. The

number is dialled automatically.

To delete an entry in the calls list 1 Lift the handset.

2 Press the UP or DOWN button

until the number you want to call is displayed.

3 Press the CLEAR button twice.

The current entry is deleted.

To empty the calls list

You can erase all the infor mation stored in the calls list.

1 Lift the handset.

2 Press the UP or DOWN button to

enter the calls list.

3 Press the CLEAR button for

about 6 seconds until the display shows LIST EMPTIED. All information in the calls list has been deleted.

To store a number on the calls list as a one-touch memory

You can stor e a number directly under any of your phone’s memor y buttons.

1 Lift the handset. Display shows

ON LINE. The first arrow light comes on.

DIAL

CLR.

Information stored in the calls list cannot be erased during a call.

CLR.

Page 18

Using Caller Display

2 Press the UP or DOWN button

until the number you want to call is displayed.

3 Press the ONE-TOUCH MEMORY

button under which you want to store the number. Any previously stored number is displayed. The third ar row light comes on.

4 Press the B button. You hear a

beep. Display shows the copied number. The four th arrow light comes on.

5 The display shows STORED. 6 To add a name, replace the

handset and follow the sequence described in ‘To store names and numbers’ on page 8.

Page 19

Using Caller Display

Message display

Your phone’s display can show text messages r eceived from the Caller Display ser vice. These messages ar e as follows:

Display Definition

INT’L International - the call received was from outside the UK

UNAVAILABLE The caller’s exchange/network does not offer a Caller

Display Service.

WITHHELD The caller has stopped their number from being sent.

OPERATOR The call has come via the operator.

PAYPHONE The caller is ringing from a payphone.

RINGBACK The caller is ringing in response to your ringback request

NONUMBER If your Relate 700 Caller Display does not recognise the

information contained within the caller display message, it will show NO NUMBER rather than a message which may contain errors. It does not mean that there is a fault with your Relate 700 Caller Display.

Page 20

Help If you have any problems using your Relate 700

Caller Display, look here first for the most likely solutions

Your Relate 700 Caller Display does not receive caller display messages.

In order to receive and display messages, you must subscribe to the BT Caller Display Service.

Call BT on Freefone 0800 800 150 to subscribe or for more information about BT Select Services.

No dialling tone. Telephone may not be

connected to the telephone line.

An extension phone may be off the hook.

Check your Relate 700 is correctly plugged into the telephone socket.

Check that handsets of any other extension phones are replaced on the receiver.

Telephone problems Possible cause Solution

The phone does not ring. The ringer volume may be

switched to OFF.

You may have overloaded your system by connecting too many phones or devices to the same line.

Set the ringer volume accordingly.

See ‘How many phones can you have?’ on page 19.

Need more help?

If you still experience problems with your Relate 700 Caller Display call BT on LoCall

Page 21

Technical information

Choosing a position

Your Relate 700 Caller Display should be kept free of dust, moisture, high temperature, vibration and should not be exposed to direct sunlight. Do not stand it on carpets or other surfaces which generate fibres, or place it i n locations which prevent the free flow of air over its surfaces.

Warning

The apparatus is designed to be operated only in a normal of fice or domestic environment wher e the relative humidity does not exceed 60%. It should not be used in bathrooms or near water.

Connecting to the UK network

Relate 700 Caller Display is tested and approved for connection to the UK network, provided it is used in accordance with the guidelines in this booklet.

How many phones can you have?

Although you may have any number of sockets, it is important to limit the number of phones and other items of apparatus connected to the line by those sockets, to make sure that each phone will ring.

Ever y phone or item of apparatus has a Ringer Equivalence Number (REN). In most cases a standard line should provide enough curr ent for two or more telephones or items of apparatus, if there are no more than 4 RENs.

Your Relate 700 has an REN of 1. Any phone provided by BT has an REN of 1 unless it says other wise on the base. Even where the number of telephones has been limited, there is no guarantee that the different types of phone on the same line will ring.

If the REN is more than 4, the phone may not ring. With dif fer ent phone types a phone may still not ring, even when the REN is less than 4.

You must not connect more than 4 Caller Display products to one line.

Page 22

the cables into the channels on the underisde of the phone.

• Rotate the handset clip 180° so

that the handset will remain in position once wall-mounted.

• Clip the phone onto the bracket.

Wall-mounting

Your Relate 700 Caller Display can be wall-mounted by using the bracket provided.

You can use the bracket as a template to mark where the screws should go into the wall.

• Drill two holes for the screws and

inser t the wallplugs provided (if required).

• Drive the screws into the wall,

leaving about 4mm free on which to mount the bracket.

• Hook the bracket over the screw

heads.

• Make sure that the power supply

and the telephone cables are connected to the phone, then fit

Before you wall-mount your Relate 700 Caller Display, check that:

• the wall can suppor t the weight of

the phone:

• the position you choose leaves

suf ficient space so that the phone (which is larger than the bracket) is clear of any obstruction on the wall, such as a shelf or cupboard.

Page 23

Index

At a glance 1

Introduction 4

Emergency calls 4 Helpline 4

Setting up 5

Batter y low indication 7 Inser t batteries 6 Plan where to situate your phone 5 Ringer volume 7 Telephone wall socket 6 Time and date 7

Using your Relate 700 8

Call My Bill 11 Last number redial 8 Making a call 8 Memory

Change a stored number 10 Dialling a stored number 10 Memor y label 10

Storing a name and number 8 Recall button 12 Receiving a call 8 Secrecy button 10

Using Caller Display 13

Calls indicator 14 Calls list 14

Delete an entr y in the calls list 15 Dialling a number in the calls list 15 Emptying the calls list 15 Reading the calls list 14 Storing a number in the calls list in the one-touch memor y 15

Message display 17

Help 18

Technical information 19

Connection information 19 How many phones can you have? 19

Wall mounting 20

Page 24

Page 25

Page 26

APPROVED for connection to

telecommunication systems specified

in the instructions for use subject to

the conditions set out in them

CE compliant to 89/336/EEC (EMC Directive) & 73/23/EEC (Low Voltage Directive)

Offices in Europe, North America, Japan and Asia Pacific.

The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

TouchTone™ is a registered trade mark of British Telecommunications plc in the UK.

© British Telecommunications plc 1998. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Printed in Malaysia. Relate 700 Caller Display Issue 1 (06/98). Designed by The Art & Design Partnership Limited.