BT RELATE 700 User Manual

Relate 700

Caller Display Telephone

User guide

Please open this page for an ‘At a glance’
guide to your Relate 700 Caller Display.

Relate 700 CD

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REDIAL

Call My Bill

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SET UP

© TO START
PRESS 'A'
AND FOLLOW
THE ARROWS

© KEY-IN THE

NUMBER
YOU WANT
TO STORE

© SELECT ONE

OF THE TEN
MEMORY
KEYS

© TO CONFIRM

THE NUMBER
PRESS ‘B'

© WHEN YOU

WANT TO
INFORM ‘B'
OF THE
NUMBERS
THAT
QUALIFY
FOR YOUR

Discount

PRESS ‘C'

ACCOUNT NO.

....................

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CLR.

RECALL

DIAL

SECRECY

NO............................................

At a glance

1

Handset clip

Rotate for wall

mounting to secure

handset firmly in

position.

See page 20

Recall button

Lets you use BT

Select Services and

services with

switchboards/PBXs.

See page 12

Dial button

Press to dial

displayed numbers.

See page 15

Telephone No.

label

Secrecy button

(& light)

Allows you to talk to

someone in the

same room, without

your caller hearing.

See page 10

Display

Shows Caller
Display information,
stored/dialled
phone numbers.

Clear button

Lets you delete
entries from the
caller display list.

See page 15

▲ ▼ Up and Down
scroll buttons

Provides access to
and lets you scroll
through the caller
display list.

See page 14

Confirm button B

Confirms that you
have stored a number.

See page 9,11,12

Call My Bill
button

Press for billing
information. Can be
overwritten and used
as an extra direct
memory button.

See page 11

Start button A

Lets you store numbers

under the one-touch

memory buttons.

See page 9,11,12

One-touch memory
buttons 1-10

Allows one-touch dialling
of stored numbers (each
up to 24 digits).

See page 9

Redial button

Redials the last
number called.

See page 8

C button

Lets you register a

number for a Friends &

Family discount. Can be

used as an extra direct

memory button.

See page 9,11,12

2

RINGER
VOLUME

HI
LOW
OFF

Relate 700 CD

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REDIAL

Call My Bill

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A

B

SET UP

© TO START
PRESS 'A'
AND FOLLOW
THE ARROWS

© KEY-IN THE

NUMBER
YOU WANT
TO STORE

© SELECT ONE

OF THE TEN
MEMORY
KEYS

© TO CONFIRM

THE NUMBER
PRESS ‘B'

© WHEN YOU

WANT TO
INFORM ‘B'
OF THE
NUMBERS
THAT
QUALIFY
FOR YOUR

Discount

PRESS ‘C'



ACCOUNT NO.

....................

....................

CLR.

RECALL

DIAL

SECRECY

NO............................................

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

Ringer volume switch

Lets you adjust the ringer
between High, Low and Off.

See page 7

Battery

compartment

See page 6

Memory label

Lets you keep a
reference of numbers
stored in the memory.

See page 10

In this guide

At a glance 1

Introduction 4

Setting up 5

Using your Relate 700 8

Using the Caller Display 13

Help 18

Technical information 19

Wall moun ting 20

Index 21

Hints and tips boxes

In this user guide, we’ve included helpful tips
and useful notes. They are shown in a grey box.

3

Introduction In order for your

Relate 700 Caller Display to receive and display messages,
you must subscribe to the BT Caller Display Service.

For more information call BT on Freefone 0800 800150

Your Relate 700 Caller Display has
been designed for ease of use and
made to the ver y high standar ds
set by BT.

We thank you for making the right
choice and expect that you will have
many years of quality ser vice.

Please read the instr uctions car efully
before use and keep this user guide
for future reference.

For your records

Date of purchase:

Place of purchase:

Serial number:

(on the underside of the machine)

Purchase price:

For warranty purposes, proof of
purchase is required, so please keep
your receipt.

Emergency calls

The emergency services can be
contacted in the UK by dialling 999.
You may also dial 112, which is valid
in any country that is a member of the
European Community.

If your Relate 700 Caller Display is
connected to a PBX (switchboard), you
may have to dial an access number
before 999 to contact the emergency
services.

Some switchboards cannot dial out
during a power failure.

Customer Helpline

Should you have problems with
your machine, call the Relate 700
Caller Display Helpline on
LoCall

4

1 Plan where to situate
your Relate 700 Caller
Display

Situate your Relate 700 Caller Display
close enough to a telephone socket
so that telephone line cord will reach.

Do not stand it on carpets or other
similar sur faces that generate fibr es.

Your Relate 700 Caller Display can be
wall-mounted. For more details on
how to wall-mount your Relate 700,
see ‘Wall- mounting’ on page 20.

Check that your Relate 700 Caller
Display is complete. When you
unpack, you should have:

• Relate 700 Caller Display

telephone with telephone line
cord attached.

• Bracket for wall mounting

• 2 screws and wallplugs

Setting up Follow these steps to get your

Relate 700 Caller Display ready for use

5

4 Insert batteries

To fit batteries

Your Relate 700 Caller Display
takes 4 x AA batteries (not supplied).

1 Tur n the phone over and r emove

the batter y cover.

2 Slide each batter y into the

compar tment, as shown above.
Take care to inser t each battery
the right way round.

3 Replace the batter y cover.

2 Check your telephone
wall socket

If you do not have a modern phone
socket, call BT on

Freefone 0800

800 150 and ask for an engineer to

come and fit the correct socket.
This is a chargeable ser vice.

3 Plug your Relate 700
Caller Display into the
BT socket

Setting up

6

It is impor tant to maintain the
batteries in your Relate 700 Caller
Display. Without batter y power, display
features will only work when you lift
the handset. You can use the telephone
to make and receive calls at all times.

1

2

Battery low indication

When the batteries need replacing,
the display shows the batter y low
icon

If you do not install batteries, the
display will show the batter y low
icon while the handset is of f-hook.

5 Set the ringer volume

The ringer volume switch is located
on the underside of your Relate 700
Caller Display. there are thr ee
settings:

HIGH

A loud ring; your Relate 700 Caller
Display is preset to this position.

LOW

A quiet ring.

OFF

No ring - if you don’t want to be
disturbed.

6 Time and date

This is set when you receive your
first call, after you have registered
as a Caller Display customer.

Your Relate 700 Caller Display is
now ready for use.

Setting up

7

RINGER
VOLUME

HI
LOW
OFF

NEW
CALL

00:00

NEW
CALL

00:00

Using the memory to
store and dial numbers

To store names and numbers

You can stor e up to ten names and
numbers (each up to 24 digits long)
under the one-touch memor y
buttons. At the same time you can
register them as Friends & Family
numbers for extra savings.

1 Remove the memor y label.
2 Lift the handset. Display shows

ON LINE. The first arrow light
comes on.

Using your Relate 700

8

Making and receiving
calls

To make a call

1 Lift the handset. Display shows

ON LINE.

2 Dial the number you require.

To end the call, replace the handset.

To receive a call

• When the phone rings lift the

handset to answer the call.

To redial the last number
1 Lift the handset. Display shows

ON LINE.

2 Press the REDIAL button.

The last number dialled is shown
on the display and is redialled
automatically.

Instructions are also shown
underneath the memor y label.

REDIAL

Relate 700 CD

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✱

REDIAL

Call My Bill

C

A

B

SET UP

© TO START
PRESS 'A'
AND FOLLOW
THE ARROWS

©KEY-IN THE

NUMBER
YOU WANT
TO STORE

©SELECT ONE

OF THE TEN
MEMORY
KEYS

©TO CONFIRM

THE NUMBER
PRESS ‘B'

©WHEN YOU

WANT TO
INFORM ‘B'
OF THE
NUMBERS
THAT
QUALIFY
FOR YOUR

Discount

PRESS ‘C'



ACCOUNT NO.

....................

....................

CLR.

RECALL

DIAL

SECRECY

NO............................................

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

NEW
CALL

00:00

ON LINE

Press the button until the letter is
shown. For example, to show ‘JOHN’.

• Press the 5 button until the

display shows J

• Press the 6 button until O is shown.

• Press the 4 button until H is shown.

• Press the 6 button until N is shown.

8 Press the B button. You hear two

beeps. Display shows STORED for
3 seconds, then shows press

A or

C. The first and fifth arrow lights

alternate.

9 Within 10 seconds: Press the A

button to store another number,

Or

Press the

C button to dial

Freefone 0800 673422 and
register the number for a Friends
and Family discount.

Using your Relate 700

9

If the letter you need is displayed on the
same button as the previous letter use the
# button to move to the next character
space and enter the letter as normal.

To enter a + sign, press the 1 button.
If you wish to move backward press the

✱ button.

3 Press the A button. You hear one

beep. Display shows MEMORY
KEY?. The second arrow light

comes on.

4 Press the ONE-TOUCH MEMORY

button under which you want to
store the number. You hear one
beep. Display shows either
ENTER NUMBER or the previously
stored number. The third arrow
light comes on.

5 Enter the number you want to

store. Display shows the number.
The four th arrow light comes on.

6 Press the B button. You hear a

beep. Display shows either
ENTER NAME or the previously
stored name.

7 Enter the name associated with

the stored number (up to 12
characters).

Use the keypad to type in letters by
pressing the number button which
contains the letter you want.

A

B

B

C

To dial using the one-touch
memory buttons
1 Lift the handset. Display shows

ON LINE.

2 Press the MEMORY button you

want. The number is dialled
automatically. Display shows
name, if stored.

To change numbers stored in
the memory

Repeat the sequence for storing
numbers. A new number will
over write the existing number.

Using the secrecy button

You can talk to someone else in the
room, without your caller hearing
your conversation.

To use the secrecy button

1 During a call, press the

SECRECY button. The SECRECY

light comes on. Your caller
cannot hear you.

2 Press the SECRECY button again to

resume your phone conversation.
The

SECRECY light goes of f.

Using your Relate 700

10

Have your account number ready
for reference. This is shown on the
top right hand corner of your
phone bill.

If you do not press either button
within 10 seconds, the display
returns to ON LINE.

Use the memory label to keep a record
of the names/numbers you have stored
on the memory.

If you press a wrong button at any
time during a sequence of instructions,
you hear three beeps.

Relate 700 CD

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REDIAL

Call My Bill

C

A

B

SET UP

© TO START
PRESS 'A'
AND FOLLOW
THE ARROWS

©KEY-IN THE

NUMBER
YOU WANT
TO STORE

©SELECT ONE

OF THE TEN
MEMORY
KEYS

©TO CONFIRM

THE NUMBER
PRESS ‘B'

©WHEN YOU

WANT TO
INFORM ‘B'
OF THE
NUMBERS
THAT
QUALIFY
FOR YOUR

Discount

PRESS ‘C'



ACCOUNT NO.

....................

....................

CLR.

RECALL

DIAL

SECRECY

NO............................................

1

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SECRECY

Call My Bill

Call My Bill gives you the cost of
calls recorded on your telephone
number since your last bill. You can
get an instant bill total including all
charges up to the last working day.

To use the Call My Bill feature
1 Lift the handset.

2 Press the CALL MY BILL button.

0800 854 608 is dialled. Follow
the announcement instructions.

To use the Call My Bill and C
buttons as extra one-touch
memory buttons

This will give you a total of 12 one­touch memor y locations. You can
restore the buttons to their original
functions at any time.

1 Lift the handset and remove the

memor y label.

2 Press the A button. You hear a

single beep.

3 Press the CALL MY BILL button -

or the

C button.

4 Enter the phone number you

want to store (up to 16 digits).
Display shows the number.

5 Press the B button to confirm.

You hear two beeps. The display
shows STORED for 3 seconds.

6 Replace the memor y label and

handset.

Using your Relate 700

11

Before phoning the Call My Bill
service, you need your BT customer
number. This is in the top right hand
corner of your bill.

Call My Bill
Call My Bill

A

C

or

B

Recall button

This button signals a time break
recall. If you are connected to a
PBX (Private Branch Exchange),
contact your PBX supplier for
fur ther infor mation. The recall
button is also used for BT Select
Services.

Connecting to a
switchboard/PBX

Your Relate 700 Caller Display is
compatible with switchboard/PBX’s
using Timed Break Recall. For further
help and advice with this, contact
BT on Freefone 0800 800 154.

Using your Relate 700

12

To restore the Call My Bill and C
buttons to their original functions
1 Lift the handset and remove the

memor y label.

2 Press the A button. You hear a

single beep.

3 Press the CALL MY BILL button -

or the

C button - twice.

4 Press the B button to confirm the

change back to the original
settings. You hear two beeps.

5 Replace the memor y label and

handset.

B

A

RECALL

Call My Bill

C

or

13

Using Caller Display

Your Relate 700 Caller Display
telephone receives and displays
caller information transmitted over
the BT network. In most cases, this
information includes the caller’s
phone number, date and the time
the call was received.

As your Relate 700 Caller Display
receives calls, it automatically
stores the caller’s phone numbers
in a ‘calls list’, and numbers them in
the order they were received.

Once the calls list is full (after 30
calls), new calls replace the oldest
ones.

In order for your Relate 700 Caller
Display to receive and display messages,
you must subscribe to the BT Caller
Display Service. For more information,
call BT on Freefone 0800 800 150.

Incoming calls

When a call is received, incoming
information will be displayed on
screen for 20 seconds. If the call
also contains a text message, the
display will show the caller’s
number with the message
alternately every 5 seconds.

If an incoming call is from one of
the numbers stored in the one­touch memories, your Relate 700
Caller Display will also give a
distinctive ring.

A caller’s name is displayed if that
person’s name and number is
stored in your Relate 700 Caller
Display’s one-touch memories.

Using Caller Display

14

Calls indicator

The display shows the number of
new calls at the right hand end of
the display. These are all the calls
received since the calls list was last
viewed.

Old calls are indicated by the time
and date of the call.

If no calls have been received

The display shows NO CALLS if no
new calls have been received since
the last time you viewed the calls
list.

The Calls List

As your Relate 700 Caller Display
receives calls, it automatically
stores the caller’s phone numbers
in a ‘calls list’, and numbers them in
the order they were received.

To read the calls list

1 Press the DOWN button. The

most recent call is displayed.

You can now scr oll through the
calls list.

2 Each time you press the DOWN

button, the next received call is
displayed.

3 After the last received call has

been displayed, the display
shows END OF LIST.

4 Press the DOWN button again

and the display returns to the
star t of the list. If you wish, you
can repeat the steps above.

Some callers may request that their
number should be withheld. If this is
the case the display will show

WITHHELD. The display will also show
WITHHELD if the incoming call is made

through a private switchboard. If the
caller’s exchange or network does not
of fer a Caller Display ser vice, then the
display will show UNAVAILABLE.

NO CALLS

NEW
CALL

00:00

NEW
CALL

00:00 01-Jun-00

0800673422

Using Caller Display

15

To dial a number on the calls list
1 Lift the handset.

2 Press the UP or DOWN button

until the name or number you
want to call is displayed.

3 Press the DIAL button. The

number is dialled automatically.

To delete an entry in the calls list
1 Lift the handset.

2 Press the UP or DOWN button

until the number you want to call
is displayed.

3 Press the CLEAR button twice.

The current entry is deleted.

To empty the calls list

You can erase all the infor mation
stored in the calls list.

1 Lift the handset.

2 Press the UP or DOWN button to

enter the calls list.

3 Press the CLEAR button for

about 6 seconds until the display
shows LIST EMPTIED.
All information in the calls list
has been deleted.

To store a number on the calls
list as a one-touch memory

You can stor e a number directly
under any of your phone’s memor y
buttons.

1 Lift the handset. Display shows

ON LINE. The first arrow light
comes on.

DIAL

CLR.

Information stored in the calls list
cannot be erased during a call.

CLR.

Using Caller Display

16

2 Press the UP or DOWN button

until the number you want to call
is displayed.

3 Press the ONE-TOUCH MEMORY

button under which you want to
store the number. Any previously
stored number is displayed. The
third ar row light comes on.

4 Press the B button. You hear a

beep. Display shows the copied
number. The four th arrow light
comes on.

5 The display shows STORED.
6 To add a name, replace the

handset and follow the sequence
described in ‘To store names and
numbers’ on page 8.

B

Using Caller Display

17

Message display

Your phone’s display can show text messages r eceived from the Caller
Display ser vice. These messages ar e as follows:

Display Definition

INT’L International - the call received was from outside the UK

UNAVAILABLE The caller’s exchange/network does not offer a Caller

Display Service.

WITHHELD The caller has stopped their number from being sent.

OPERATOR The call has come via the operator.

PAYPHONE The caller is ringing from a payphone.

RINGBACK The caller is ringing in response to your ringback request

NONUMBER If your Relate 700 Caller Display does not recognise the

information contained within the caller display message, it
will show NO NUMBER rather than a message which may
contain errors. It does not mean that there is a fault with
your Relate 700 Caller Display.

18

Help If you have any problems using your Relate 700

Caller Display, look here first for the most likely solutions

Your Relate 700 Caller Display
does not receive caller
display messages.

In order to receive and display
messages, you must subscribe
to the BT Caller Display Service.

Call BT on Freefone 0800 800
150 to subscribe or for more
information about BT Select
Services.

No dialling tone. Telephone may not be

connected to the telephone line.

An extension phone may be off
the hook.

Check your Relate 700 is
correctly plugged into the
telephone socket.

Check that handsets of any
other extension phones are
replaced on the receiver.

Telephone problems Possible cause Solution

The phone does not ring. The ringer volume may be

switched to OFF.

You may have overloaded
your system by connecting too
many phones or devices to the
same line.

Set the ringer volume
accordingly.

See ‘How many phones can you
have?’ on page 19.

Need more help?

If you still experience problems with
your Relate 700 Caller Display call BT
on LoCall

19

Technical information

Choosing a position

Your Relate 700 Caller Display should be kept
free of dust, moisture, high temperature,
vibration and should not be exposed to direct
sunlight. Do not stand it on carpets or other
surfaces which generate fibres, or place it i n
locations which prevent the free flow of air over
its surfaces.

Warning

The apparatus is designed to be operated only in
a normal of fice or domestic environment wher e
the relative humidity does not exceed 60%. It
should not be used in bathrooms or near water.

Connecting to the UK network

Relate 700 Caller Display is tested and approved
for connection to the UK network, provided it is
used in accordance with the guidelines in this
booklet.

How many phones can you have?

Although you may have any number of sockets,
it is important to limit the number of phones and
other items of apparatus connected to the line by
those sockets, to make sure that each phone will
ring.

Ever y phone or item of apparatus has a Ringer
Equivalence Number (REN). In most cases a
standard line should provide enough curr ent for
two or more telephones or items of apparatus, if
there are no more than 4 RENs.

Your Relate 700 has an REN of 1. Any phone
provided by BT has an REN of 1 unless it says
other wise on the base. Even where the number
of telephones has been limited, there is no
guarantee that the different types of phone on
the same line will ring.

If the REN is more than 4, the phone may not
ring. With dif fer ent phone types a phone may
still not ring, even when the REN is less than 4.

You must not connect more than 4 Caller Display
products to one line.

20

the cables into the channels on
the underisde of the phone.

• Rotate the handset clip 180° so

that the handset will remain in
position once wall-mounted.

• Clip the phone onto the bracket.

Wall-mounting

Your Relate 700 Caller Display
can be wall-mounted by using the
bracket provided.

You can use the bracket as a
template to mark where the
screws should go into the wall.

• Drill two holes for the screws and

inser t the wallplugs provided
(if required).

• Drive the screws into the wall,

leaving about 4mm free on which
to mount the bracket.

• Hook the bracket over the screw

heads.

• Make sure that the power supply

and the telephone cables are
connected to the phone, then fit

Before you wall-mount your Relate 700
Caller Display, check that:

• the wall can suppor t the weight of

the phone:

• the position you choose leaves

suf ficient space so that the phone
(which is larger than the bracket) is
clear of any obstruction on the wall,
such as a shelf or cupboard.

21

Index

At a glance 1

Introduction 4

Emergency calls 4
Helpline 4

Setting up 5

Batter y low indication 7
Inser t batteries 6
Plan where to situate your phone 5
Ringer volume 7
Telephone wall socket 6
Time and date 7

Using your Relate 700 8

Call My Bill 11
Last number redial 8
Making a call 8
Memory

Change a stored number 10
Dialling a stored number 10
Memor y label 10

Storing a name and number 8
Recall button 12
Receiving a call 8
Secrecy button 10

Using Caller Display 13

Calls indicator 14
Calls list 14

Delete an entr y in the calls list 15
Dialling a number in the calls list 15
Emptying the calls list 15
Reading the calls list 14
Storing a number in the calls list
in the one-touch memor y 15

Message display 17

Help 18

Technical information 19

Connection information 19
How many phones can you have? 19

Wall mounting 20

APPROVED for connection to

telecommunication systems specified

in the instructions for use subject to

the conditions set out in them

CE compliant to 89/336/EEC
(EMC Directive) & 73/23/EEC
(Low Voltage Directive)

Offices in Europe, North America,
Japan and Asia Pacific.

The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.

TouchTone™ is a registered trade mark of
British Telecommunications plc in the UK.

© British Telecommunications plc 1998.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Printed in Malaysia. Relate 700 Caller Display Issue 1 (06/98).
Designed by The Art & Design Partnership Limited.