BT Relate 1100 User Manual

Relate 1100 Caller Display

For use with BT’s Caller Display Service*

User guide

*Caller Display Service requires set-up by BT or your service provider and connection to a digital exchange

Please open this page for an “at a
glance” guide to your Relate 1100.

MONITOR

SCAN

CALLS

DIRECTORY

SERVICES

REDIAL

TIMER PAUSE RECALL

STORE MOVE MOVE CLEAR

Relate 1100

DIAL

At a glance

At a glance In this guide

䊴

Move and

䊳

Move

buttons

Use to move the

cursor when entering

information in the

director y.

Store button

Use when storing

and editing numbers

in the director y.

Timer button

Use for timing

telephone calls and

setting the time.

Pause and recall

buttons

For use with

switchboards and

BT Select Ser vices.

Monitor button

Allows you to dial a

number without

lifting the handset.

STORE MOVE MOVE CLEAR

TIMER PAUSE RECALL

MONITOR

REDIAL

SERVICES

DIRECTORY

CALLS

SCAN

DIAL

Clear button

Deletes numbers
stored in the calls list
and director y.

Redial button

Use to redial the last
number dialled.

Services button

Accesses pre­programmed BT
Select Ser vices.

Directory button

Accesses numbers you
have stored in the
director y.

Calls button

Use to access the
calls list.

Scan

䊱

and Scan

䊲

buttons

Use to move through
the calls list, director y,
ser vices directory.

Dial button

Press to dial a number
shown in the display.

Display

Displays numbers
stored in the calls list,
directories and redial.

Handset

Keypad

Use to dial telephone
numbers.
Also used when entering
names in the director y.

Volume control

Located on the side of
your Relate 1100 and
used to set the in-built
speaker volume (for use
when using the Monitor
function).

Ringer volume
control

This is located on the
underside of your Relate
1100 and is used to set
the ringer volume.

3

In this guide

At a glance 3

Introduction 6

Setting up 7

Using the telephone 10

Additional features 16

Help 22

Technical information 24

Index 25

Hints and tips boxes

In this user guide, we’ve included helpful tips and
useful notes. They are shown in a grey box.

5

Introduction Your Relate 1100 is

designed for ease of use and made to the high
standards set by BT.

We thank you for making the right
choice and expect that your Relate
1100 will give you many years of
quality ser vice.

Please read the instr uctions
carefully before use, and retain this
user guide for future reference.

For your records

Date of purchase:

Place of purchase:

Serial number:

(on the underside of the telephone)

Purchase price:

For warranty purposes, proof of purchase
is required, so please keep your receipt.

6

Setting upFollow these steps to get your

Relate 1100 ready for use.

Check that your Relate 1100 is
complete. When you unpack you
should have:

• Relate 1100 withtelephone line
cord attached.

Plan where you will put your Relate
1100, it should be within two metres of
the phone socket.

Note

You require 4 x AA Alkaline batteries
for the Caller Display service to work.
(Batteries not included).

BT’s Caller Display
service

Your Relate 1100 receives and
displays caller display information
transmitted over the BT network.
In most cases this information
includes the caller’s phone number
and the date and time that the call
was received.

In order for your Relate 1100 Caller
Display to display this information
you must first subscribe to BT’s
Caller Display ser vice.

For fur ther infor mation call BT free
on Freefone 0800 800 150
(residential customers) or Freefone
0800 800 152 (business customers)
or your ser vice pr ovider.

Other UK networks.

For your Relate 1100 to display the
information you must subscribe to
your network provider’s caller
display.

For more information call your
network provider.

7

OPEN

BATTERIES

CLICK CLOSED

Setting up

1 Insert batteries

To install the batteries, open the
batter y cover on the underside of
your Relate 1100 by releasing the
catch (
You will need 4 x AA Alkaline
batteries (not included).

1) and lifting the cover (2).

1

BATTERIES

2

CLICK CLOSED

2 Plug your Relate 1100
into the socket

If you do not have a socket, call

Freefone 0800 800 150 and ask for

a BT engineer to come and fit the
correct socket. This is a char geable
ser vice.

OPEN

It is important to maintain the batteries in
your Relate 1100. Without battery power
the caller display screen and other display
features will not work.

Battery low indication

When the batteries are nearing the end of
their useful life, the battery low icon will be
displayed on the top line of the display.

This will also be displayed if there are no
batteries fitted.

8

RINGER

VOLUME
HI
LOW
OFF

VOLUME

LOW MID HI

Setting up

3 Set the ringer volume

The ringer switch is located on the
underside of the base. There are 3
settings:

HI a loud ring: your Relate 1100

is preset to this position.

LOW a quiet ring.
OFF no ring.

4 Set the monitor volume

5 Set the date and time

Once you have subscribed to BT’s
Caller Display ser vice ther e will be
no need to set the date and time as
this information is set automatically
following your first incoming call.

The monitor volume switch is
located on the side of your Relate
1100 and should be set to an
audible level in order for you to
hear dial tones when using the
monitor facility.

9

Using the telephone

DIAL

MONITOR

Dialling a number

Your Relate 1100 allows you to key
in a telephone number, check it and
edit it if necessar y befor e it is
dialled.

To dial and check a telephone
number

• Without lifting the handset, dial in

the telephone number using the
keypad. The number is shown in
the display.

• You can now check the number.

To edit a number

If the number shown in the display is
incorrect, edit it by using the
or MOVE䊳buttons to move through
the number then use the keypad to
make any changes.

• If the number is cor r ect press the
DIAL button. The number is

dialled (within 3 seconds).

• When the call is answered, lift the

handset and take the call as
normal.

䊴

MOVE

Using the monitor button

By using the MONITOR button, you
can keep your hands free while
waiting for a call to be answered.

To monitor a call

• Press the MONITOR button, you

will hear a dial tone.

When using the MONITOR button,

MONITOR is shown in the display.

To hear the dial tone, the volume
control must be set to an audible level
using the control on the side of your
Relate 1100.

• Dial the telephone number.

• When the call is answered, lift the

handset and take the call as
normal.

10

Using the telephone

REDIAL

SCAN

CALLS

Redialling a number

Your Relate 1100 automatically stores
the last number dialled. This number
can be redialled at the touch of a
button.

To redial the last number dialled

• Either lift the handset or press the
MONITOR button.

• Press the REDIAL button. Your

Relate 1100 will automatically
redial the last number you called.

• If you have pressed the MONITOR

button, when the call is answered,
lift the handset and take the call
as normal.

• If the number is engaged or the

call is not answered, replace the
handset or press the
button to end the call.

If you have lifted the handset or
pressed the MONITOR button, any
number shown on the display can be
automatically redialled by pressing the

DIAL button.

MONITOR

Using the calls list

As your Relate 1100 receives calls, it
automatically stores the caller’s
phone numbers in its calls list and
numbers them in the order they
were received.

Your Relate 1100’s calls list stores
information up to a maximum of 30
calls. Once the list is full, as new calls
are received the oldest ones stored are
discarded.

To read the calls list

• To read the most recent call,

press the
received call will be shown in the
display.

• Press the SCAN

beginning of the calls list.

• Press the SCAN

end of the calls list.

• When you reach the end of the

calls list (this can be either the
beginning or the end of the list)
the display will show END OF LIST.

CALLS button. The last

䊱

to move to the

䊲

to move to the

New Calls indicator

The New Calls indicator flashes when
calls have been received since you last
viewed the calls list.

11

Using the telephone

DIAL

SCAN

CLEAR

CALLS

CLEAR

CALLS

To dial a number recorded in the
calls list

CALLS

• Lift the handset.

• Press the CALLS button. The last

received call will be shown in the
display.

• Use the SCAN

䊱

and SCAN

䊲

buttons to move through the
calls list.

• When the number you want to

dial is shown in the display press
the

DIAL button. The number is

dialled (after 3 seconds).

Numbers recorded in the calls list can
also be dialled without lifting the
handset. Dial the number as explained
above, when you hear the call answered
lift the handset and take the call as
normal.
If the call is not answered press the

MONITOR button to end the call.

Deleting numbers stored
in the calls list

You can choose to delete numbers
stored in the calls list individually or
all at once.

To delete individual numbers

SCAN

• Press the CALLS button. The last

received call will be shown in the
display.

• Use the SCAN

䊱

and SCAN
buttons to move through the
calls list.

• When the number you want to

delete is shown in the display
press the

CLEAR button twice in

quick succession (within one and
a half seconds). The number is
deleted automatically.

To delete all stored numbers

䊲

12

• Press the CALLS button. The last

received call will be shown in the
display.

• Within 20 seconds, pr ess and hold

the

CLEAR button for 6 seconds

until the display shows LIST
EMPTIED.

Using the telephone

STORE

SCAN

CALLS

Copying numbers stored
in the calls list to the
directory

Numbers stored in the calls list can
be copied to your Relate 1100’s
directory.

To copy recorded numbers

• Press the CALLS button. The last

received call will be shown in the
display.

• Use the SCAN

䊱

and SCAN
buttons to move through the
calls list.

• When the number you want to

copy is shown on the display
press the

STORE button.

The display shows:

ENTER NAME / THEN PRESS
STORE.

• Use the keypad to type in letters

by pressing the number button
which displays the letter you
want. Press the button until the
letter you want is shown.

䊲

For example, to enter the name
JOHN:

• Press the 5 button until display

shows J.

• Press the 6 button until O is

shown.

• Press the 4 button until H is

shown.

• Press the 6 button until N is

shown.

• Press the STORE button. The name

and number is now stored.
The display shows STORED.

If you need to repeat a letter, press the

䊳

MOVE

character space.

button to move to the next

13

Using the telephone

DIRECTORY

Using the directory

Your Relate 1100 can store up to 20
names and telephone numbers in its
directory. These numbers can be
entered either using the keypad or
by copying them from the calls list
(see ‘Copying numbers stored in the

calls list to the directory’, page 13).

When a call is received, if the name
and number are stored in your Relate
1100’s directory they are automatically
shown in the display.

To store names and numbers in
the directory

STORE

• Press the STORE button.

The display shows STORE.

• Press the DIRECTORY button.

The display shows ENTRIES
and the number of entries (if
any) already stored in the
directory (

If the directory is full the display shows

DIRECTORY FULL.

0-20).

• When the entire number has been

entered press the

STORE button,

the display shows ENTER NAME.

• Using the keypad enter a name.

You can enter a name of up
to 16 characters. (See page 13)

When entering a name, the cursor will
automatically move to the next letter.
If the letter you require is entered using
the same button, use the MOVE
button to move the cursor one space.
If you make a mistake, use the

and MOVE

cursor forward and backward through
the name.

To put a pause in the memory

For such services as home banking,
you may need to use the PAUSE
function. Storing this in the directory is
simple. Start programming in your
number as shown previously.
Where you want a pause, press the

PAUSE button. This will be shown in

the display as P.

• When the name has been entered

press the

䊳

buttons to move the

STORE button, the

䊳

䊴

MOVE

display shows STORED.

• The display will then show

ENTER NUMBER / THEN PRESS
STORE.

• Using the keypad, enter the

telephone number you want to
store.

14

A maximum of 3 consecutive pauses
can be stored in a number. However,
there is no limit to the number of
pauses which can be stored between the
digits of a number.

Using the telephone

SCAN

DIRECTORY

DIRECTORY

CLEAR

To locate numbers stored in the
directory

Entries can be located in one of
two ways.

Either:

• Press the DIRECTORY button.

The display shows the last stored
directory entr y.

• Use the SCAN

䊱

and SCAN

䊲

buttons to move through the
directory until the name and
number you are looking for is
shown in the display.

Or:

• Entries in the directory are stored

alphabetically this means that you
can use the keypad to find the
stored name you are looking for
by entering the first letter of the
entr y.

For example, to find the name
EDWARD:

• Press the DIRECTORY button.

The display shows the last stored
directory entr y.

• Using the keypad enter the first

letter of the name, in this case E.

• Your Relate 1100 will then locate

the name Edward.

If you have stored more than one name
beginning with the same letter, your
Relate 1100 will find the name which
is first alphabetically. Once a name
has been found use the SCAN䊲but ton
to move to the next name.

To delete names and numbers
stored in the directory

DIRECTORY

• Press the DIRECTORY button.

The display shows the last stored
directory entr y.

• Locate the entry you want to

delete.

• When the entry you want to

delete is shown in the display
press the

CLEAR button twice in

quick succession (within one and
a half seconds), the number is
deleted automatically.

15

Additional features

DIAL

SERVICES

Using Select Services

BT of fer a range of Select Services,
available to anyone connected to a
modern digital exchange. Certain
Select Ser vices carry a small charge
and will need to be set up by BT.

The access codes used for five of the
most popular ser vices available ar e
pre-programmed and stored in your
Relate 1100’s directory. You can
update these to one of the Select
Ser vices of your choice.

These ser vices ar e:

Call Minder
Set Diversion
Cancel Diversion
Reminder Call
Withhold Number

If you experience difficulty with BT
Select Services call BT free on
Freefone 0800 800 150 (residential
customers) or Freefone 0800 800
152 (business customers) or your
service provider.

To set Call Minder

Call Minder acts as a message
ser vice allowing callers to leave
messages for you if you are
unavailable to receive the call.
You can then listen to these
messages at a later date.

• Lift the handset or press the

MONITOR button.

• Pr ess the

• Pr ess the
display CALL MINDER.
The display shows 1571.

• Pr ess the
Call Minder will tell you how
many messages you have and ask
if you want to hear them, repeat
them, remove them or save them.

• Answer Yes or No. You can then
go on to review your answering
options. You can end the call at any
time by hanging up.

SERVICES button.

䊱

or 䊲buttons to

DIAL button.

16

Additional features

DIAL

SCAN

SERVICES

SERVICES

To use Withhold Number

Withhold Number prevents your
number being sent to the person
you are calling.

Ex-directory customers should contact
the operator if they want their number
to be permanently withheld.

Before dialling a number:

• Press the SERVICES button, the

display shows CALL MINDER.

• Use the SCAN

䊱

button to move
through the list of services until
WITHHOLD NUMBER is shown.

• Press the DIAL button.

• Now use the keypad to dial the

number of the person you want
to call.

• You can continue the call as

normal.

to the person you are calling.

Your number will not be sent

To set up a Reminder Call

Reminder call turns your Relate
1100 into a 24-hour alarm clock.

SCAN

• Press the SERVICES button, the

DIAL

display shows CALL MINDER.

• Use the SCAN

䊱

and SCAN

䊲

buttons to move through the list of
ser vices until REMINDER CALL is
shown in the display.

• Press the DIAL button, your

Relate 1100 will call the Call
Reminder ser vice.

• You will hear the following message:

“

Reminder Call Service, dial the

required time followed by

#

”. Follow

the instructions given over the line.

If you prefer, you can lift the handset to
hear the instructions more clearly.

• Using the keypad, enter the time,

then press the

#

button.

Times must be entered using the 24
hour clock,.
For example, to enter 7 o’clock in the
morning, enter 0700. To enter 5:30 in
the afternoon, enter 1730.

If you enter the time incorrectly you
will hear the message “Sorry, you have
dialled incorrectly. Please hang up.’

17

Additional features

MONITOR

DIAL

SCAN

SERVICES

• Once your time has been entered

you will hear confirmation of the
Reminder Call setting.

Following confirmation of the
setting you will be given the option
to change or cancel your Reminder
Call. To do this, follow the
instructions given over the line.

• Replace the handset or press the
MONITOR button.

To cancel a Reminder Call

• Lift the handset or press the
MONITOR button.

• Using the keypad dial in #55

• Your Reminder Call is now

#

cancelled and you will hear the
message “

have been cancelled”.

• Replace the handset or press the
MONITOR button.

All your Reminder Calls

To use Call Diversion

You can set your Relate 1100 to
diver t calls to any other number you
can dial direct, including mobile
phones and international numbers.

• Press the SERVICES button, the

display shows CALL MINDER.

• Use the SCAN

䊱

and SCAN
buttons to move through the list
of ser vices until SET DIVERSION
is shown in the display.

• Press the DIAL button. Follow the

instructions given over the line.

If you prefer, you can lift the handset to

.

hear the instructions more clearly.

• Using the keypad dial in the

number to which you want your
calls to be diver ted.

• When you have entered the

number, pr ess the

#

You will then hear confir mation of
your Call Diversion setting.

• Replace the handset or press the
MONITOR button.

䊲

button.

18

Additional features

To cancel Call Diversion

• Press the SERVICES button, the

display shows CALL MINDER.

• Use the SCAN

䊱

and SCAN

䊲

buttons to move through the
list of services until CANCEL
DIVERT is shown in the display.

• Press the DIAL button. Your Call

Diversion will be cancelled, you
will hear confirmation of this
over the line.

Caller Display text
messages

Your Relate 1100 can also display
text messages sent via the Caller
Display ser vice.

These messages are as follows:

INT’L

This indicates that the call was
received from outside the United
Kingdom.

UNAVAILABLE

The caller exchange/network does
not operate a caller display ser vice.

WITHHELD

The caller has stopped their number
being sent.

= (INTERNATIONAL)

OPERATOR

The call is sent via the operator.

PAYPHONE

The caller is ringing from a
payphone.

RINGBACK

The exchange is ringing you to let
you know that a previously engaged
number is now available.

NO NUMBER

See ‘Help’ section. This message
will not be stored in the calls list.

19

Additional features

STORE

TIMER

MONITOR

Setting the date and time

Once you have subscribed to BT’s
Caller Display ser vice ther e will be
no need to set the date and time as
this information is set automatically
following your first incoming call.

If you do not subscribe to BT’s
Caller Display ser vice you can set or
adjust the time manually.

To set the clock

• Press the STORE button, display

shows STORE.

• Press the TIMER button, display

shows ENTER TIME HH:MM and
the first digit in the clock will
star t to flash.

• Using the keypad enter the

current time.

Times must be entered using the 12
hour clock. For example 4:30 in the
afternoon will be entered and appear as
0430 pm.

• When you have entered the time

press the
shows STORED.

• The AM PM indicator will begin to

flash and the display shows
and PM䊳.

20

STORE button, display

䊴

AM

• Use the 䊴 MOVE and MOVE

䊳

buttons to select either AM or PM.

• When the required setting is

shown, press the

STORE button,

display shows STORED.

• Your Relate 1100 now returns to

standby mode and the new time
setting is shown in the display.

Using the call timer
facility

Using the TIMER button allows you
to monitor the duration of a call.

To time a call

TIMER

• Make a call as normal, lifting

the handset or pressing the

MONITOR button.

• When the person you are calling

answers press the

• The clock in the display will

automatically begin to time the
call you are making.

• When you have finished your call

press the

TIMER button again to

return to the current time.

Or

• Replace the handset, the elapsed

time of the call remains in the
display for 10 seconds.

• The timer retains the duration of

the last call until another call is
timed.

TIMER button.

Additional features

MONITOR

To stop your caller
hearing a confidential
remark

You can talk to someone else close
by without the person on the other
end of the line hearing what you say.

• During a call, press the MONITOR

button, the display shows

MONITOR. Your caller is put on

hold and cannot hear anything
you say.

• Press the MONITOR button again

to resume your conversation.

Using your Relate 1100
with a switchboard

Access to Caller Display and Select
Ser vices is not currently available
when your Relate 1100 is connected
to a switchboard. You may, however,
use your Relate 1100 as an ordinary
telephone. See your switchboard user
guide for advice on using the Recall,
Pause,
features provided by the switchboard.

# and ✱ buttons to access

21

Help If you have any problems using your

Relate 1100, look here first for the most common
solutions.

No dialling tone

Make sure your telephone line cord
is plugged into the phone socket.

Your Relate 1100 does not receive
Caller Display messages

In order to receive and display
messages, you must subscribe to
the BT Caller Display Ser vice.
For fur ther infor mation call BT on

Freefone 0800 800 150 (residential

customers) or

152 (for business customers).

If you are not with BT, contact your
ser vice pr ovider.

Pre-programmed select services
do not work

Virtually all telephone exchanges in
the UK can provide Select Services,
but there are still a few which have
yet to be conver ted. To find out if
you can receive network services call
BT free on Freefone 0800 800 150
(residential customers) or Freefone
0800 800 152 (business customers)
or your ser vice pr ovider.

Freefone 0800 800

Phone does not ring

Check that the ringer is not
switched of f.
Check no other phones in your home
are of f the hook.
Do you have too many phones in
your home?

Please refer to ‘How many phones can
you have?’ in the Technical
Information section on page 24 for
details about how many phones you
can use.

Display does not function properly

Check that the batteries in your
Relate 1100 are not dead or low on
power.

Check that the batteries are inser ted
correctly.

The batter y cover must be fitted in
order for your Relate 1100 to work.
Make sure that the battery cover is
correctly fitted.

22

Help

Display shows NO NUMBER when a
Caller Display message is received

Your Relate 1100 checks the contents
of any caller display message it
receives. If it detects a problem with
the message then it displays NO
NUMBER rather than displaying a
message which may contain a
mistake. This does not mean that
there is a fault with your telephone.

If you continually receive NO
NUMBER messages call BT free on
Freefone 0800 800 150 (residential
customers) or Freefone 0800 800
152 (business customers) or your
ser vice pr ovider.

If you are unable to solve a problem
with your Relate 1100, please call

0345 585589 (calls are charged at

local rate).

General maintenance

• Clean the handset and the base

with a soft cloth.

• Do not clean with a wet cloth.

• Do not clean with abrasive

materials or solvents as these may
damage the unit.

• Do not spray aer osol cleaners

onto the base or handset.

• Do not place your Relate 1100

on untreated antique furnitur e.

• Avoid areas of high humidity.

• Keep out of direct sunlight.

Service

Warranty

Some suppliers of fer extended
warranty schemes for cover outside
the initial 12-month period.
Please ask them for details.

Outside guarantee

If your Relate 1100 is more than 12
months old, you will need to
telephone the following number
between 9:00am and 4:30pm,
Monday to Friday, 01672 564444
to arrange for it to be repair ed.
This is a chargeable service.

23

Technical information

Environment

Your Relate 1100 should be kept free of dust,
moisture, high temperature, vibration and should
not be exposed to direct sunlight. Do not stand it
on carpets or other surfaces which generate
fibres or place it in locations which prevent the
free flow of air over its surfaces.

Warning

The apparatus is only designed to be operated in
a normal of fice or domestic environment wher e
the relative humidity does not exceed 60%. It
should not be used in bathrooms or near water.

How many phones can you have?

Although you may have any number of sockets, it
is important to limit the number of telephones
and other items of apparatus connected to the line
by those sockets, to ensure that each telephone
will ring.

Ever y telephone or item of apparatus has a
Ringer Equivalence Number (REN). In most
cases a standard line should provide enough
current for two or more telephones or items of
apparatus, if then the RENs add up to no more
than 4.

Your Relate 1100 has a REN of 1. Any telephone
provided by BT may be assumed to have a REN
of 1 unless other wise stated on the base. Even
where the number of telephones has been
limited, there is no guarantee that the differ ent
types of telephone on the same line will ring.

Connection information

• Your Relate 1100 may be connected to public

networks in the UK.

• It may be connected to switching systems that
use tone signalling with timed break recall.
If you are in doubt contact your switch supplier.

IMPORTANT: The Caller Display Service
does not function when connected to
switching systems.

If the REN of 4 is exceeded, the telephone may
not ring. With dif fer ent telephone types there is
no guarantee of ringing, even when the REN is
less than 4.

In addition you must not connect more than four
Caller Display products to one line.

24

Index

Batteries 8
Caller Display 7
Caller Display text messages 19
Caller Diversion 18

setting up 18
cancelling 19

Calls list 11

reading 11
dialling 12
deleting 12

copying 13
Call timer 20
Call Minder 16
Date and time 9
Date and time setting 20
Dialling 10
Directory 14

storing numbers 14

deleting numbers 15
Help 22
Maintenance 23
Monitor 10,21
Names and numbers 14
Pause 14
Recall 21
Redial 11
Reminder Call 17

setting up 17

cancelling 18

Secrecy 21
Select Ser vices 16
Ser vice 23
Switchboards 21
Technical Information 24
Volume 9

monitor 9

ringer 9
Wall socket 8
Withhold Number 17

25

Offices in Europe, North America,
Japan and Asia Pacific.

The telecommunications services described in this
publication are subject to availability and may be
modified from time to time. Services and equipment ar e
provided subject to British Telecommunications plc’s
respective standard conditions of contract. Nothing in
this publication forms any part of any contract.

© British Telecommunications plc 1999.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Printed in Malaysia. Issue 2 (1/99) 7.
Designed by The Art & Design Partnership Limited.

CE compliant to 89/336/EEC
(EMC Directive) & 73/23/EEC
(Low Voltage Directive)

APPROVED for connection to

telecommunication systems specified

in the instructions for use subject to

the conditions set out in them

S/298/3/P/502932