BT UC-351GP/E-UK, Redcare Secure 2, Redcare Secure 3, Redcare Secure IP Installation, Maintenance And Operation Manual
Redcare Secure
Installation, Maintenance and Operation Manual
Model UC-351GP/E-UK
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Installation, Maintenance and Operation Manual V24a (June 2012) British Telecommunications plc 2012
Table of Contents
INTRODUCTION ................................................................. 2
PARTS LIST ........................................................................ 4
SAFETY WARNINGS AND OPERATING CONDITIONS ..... 5
MOUNTING AND WIRING .................................................. 7
PIN POLARITY LEARNING ................................................. 13
CONFIGURING THE REDCARE SECURE UNIT ................ 14
NETWORK REGISTRATION AND COMMISSIONING ........ 21
MAINTENANCE AND OPERATIONS .................................. 28
SUPPORT CONTACT DETAILS ......................................... 29
APPENDIX A
INSTALLATION CHECKLIST .............................................. 30
APPENDIX B
REDCARE SECURE UNIT GENERATED EVENTS ............ 31
APPENDIX C
TROUBLE SHOOTING ........................................................ 33
APPENDIX D
DTMF CONFIGURATION CODES ...................................... 34
APPENDIX E
SECURE IP (GRADE 4 ONLY) SPECIFICATION NOTES .. 36
APPENDIX F
DISPOSAL........................................................................... 37
APPENDIX G
ABBREVIATIONS ................................................................ 38
APPENDIX H
REGULATORY APPROVALS ............................................. 39
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Installation, Maintenance and Operation Manual V24a (June 2012) British Telecommunications plc 2012
1 | Introduction
Figure 1 – Redcare Secure Security Communicator
The Redcare Secure unit is a multi-function security communicator from BT Redcare. It combines:
Alarm panel dial capture unit (SIA, ContactID, FastFormat)
- IMPORTANT NOTE: If intending to use dial capture, please confirm beforehand with
your ARC that their automation software is capable of differentiating correctly
between PIN alarms (Secure or Redcare Platform generated alarms) and alarm panel
generated ZONE alarms via Dial Capture. See Appendix B for more details.
Cellular (GSM-GPRS) modem
0800 PSTN (IP) uplink
Ethernet (IP) uplink
General-purpose alarm and status inputs and outputs
Typical applications include:
Commercial / Residential alarm systems (Signalling grades 2, 3 or 4)
Fire alarm systems
Consumer alarm systems that require dual path delivery
The Redcare Secure unit can be used in any one of the following configurations.
Secure 2 Grade 2 - Primary path GPRS, Secondary path PSTN (Voltage monitored with 504
hour heartbeat, 24 hour PSTN call on GPRS Fail)
Secure 3 Grade 3 - Primary path GPRS, Secondary path PSTN (Voltage monitored with 504
hour heartbeat, 4 hour PSTN call on GPRS Fail)
Secure IP Grade 4 - Primary path IP, secondary path GPRS
GPRS
Ethernet or PSTN
GPRS
Redcare Secure unit
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Installation, Maintenance and Operation Manual V24a (June 2012) British Telecommunications plc 2012
PRODUCT
SECURE 2
SECURE 3
SECURE IP
Both paths working, PSTN/IP path fails – fault reported in
2 MINS
2 MINS
3 MINS
Both paths working, Radio path fails – fault reported in
5-55 MINS
5-55 MINS
3-13 MINS
Only Radio path working and it fails – fault reported in
55 MINS
55 MINS
3-6 MINS
Only PSTN/IP path working and it fails – fault reported in
25 HOURS
5 HOURS
3 MINS
If both paths failed simultaneously – fault reported in
55 MINS
55 MINS
6 MINS
Primary Polling Frequency
5 MINS
5 MINS
30 SECS
EN GRADE
2 3 4
ATS VALUE PRIMARY
ATS4
ATS4
ATS5
ATS VALUE SECONDARY
ATS3
ATS4
ATS4
Figure 2 - Polling rates and communication fail alarm transmission times
Note: The polling rates and communication fail alarm transmission times in Fig 2 may be liable to
change. For the latest information, refer to the Technical information sheet at
http://www.redcare.bt.com
Note: Where the Redcare Secure unit is connected to a PSTN line (Secure 2 & 3) then the line
should be either a dedicated line, or a line of low usage, to ensure that the necessary outgoing test
calls and alarm calls can be made when required.
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Installation, Maintenance and Operation Manual V24a (June 2012) British Telecommunications plc 2012
2 | Parts List
The Redcare Secure Unit is shipped with the following items:
Redcare Secure unit
Adhesive pads
Antenna
SIM card (fitted)
The following are required in order to complete the Redcare Secure installation:
General hand tools (2mm blade screwdriver, wire cutters, etc.)
Connection cable
ADSL filter (Secure 2 & 3 only) for PSTN broadband lines
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Installation, Maintenance and Operation Manual V24a (June 2012) British Telecommunications plc 2012
3 | Safety Warnings and Operating Conditions
Qualified Personnel Only
Only qualified service personnel should install, and perform subsequent maintenance on the
Redcare Secure Unit.
Battery Handling
Take care not to short the battery in the host alarm system. A short-circuited battery can deliver
large currents that could result in serious burns or create a fire hazard. Dispose of used batteries
according to local environmental regulations.
Power Requirements
Voltage: 9VDC to 30VDC *
Current: @ 13.8V:
Pin only mode 230mA quiescent, 280mA peak alarm transmission.
Dial capture mode (SIA / CID / FF) 270mA quiescent, 450mA peak alarm transmission.
Current: @ 24V = 170mA
Ripple/noise: 200mVpp max.
Low battery threshold: 10.2V +/- 0.5V.
* The Secure unit can be used with 24V volt systems, i.e. Fire Alarm panels, but be aware
that the low voltage threshold alarm is fixed at 10.2V.
Pin Alarm Inputs
Logic High = +3.5V to +30V
Logic Low = -0.5V to +0.8V
General Purpose Outputs: (on J1400)
Logic High = 12V (nominal) @ 1mA max
Logic Low = 0.4V @ 200mA max
These voltages are with respect to the 0V terminal on the Power Connector J800.
Physical Dimensions
Size = 168 x 115 x 36 mm
Mass = 500 g
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Installation, Maintenance and Operation Manual V24a (June 2012) British Telecommunications plc 2012
SELV Connectors
Connectors J1300, J1301 (pin inputs) J1400 (outputs), J1000 (alarm panel), J600 (Ethernet) and J
800 (DC power) have been classified as SELV and must only be connected to approved SELV
circuits. If the circuit to be connected to these terminals is not SELV an isolation unit compliant with
local market regulatory requirements must be used. SELV circuits are determined in IEC60950 and
equivalent national standards.
Operating Conditions
The Redcare Secure unit is rated to operate under the following conditions:
- Indoor operation
- Ambient temperature: -5oC (23oF) to +55oC (131oF)
- Humidity: 5% to 95%
Note: It is recommended to use a power supply capable of providing at least 450mA at
13.8VDC for this product.
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Installation, Maintenance and Operation Manual V24a (June 2012) British Telecommunications plc 2012
4 | Mounting and Wiring
Figure 3 - Redcare Secure unit connections
Redcare Secure LED functions:
Power - Supply voltage indicator
Wireline - Wireline (PSTN or Ethernet) status indicator
Wireless - GPRS status indicator
SS1, SS2 - Wireless Signal Strength indicators
Security - 1 blink = new input event detected
Ethernet - Data present on RJ45
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Installation, Maintenance and Operation Manual V24a (June 2012) British Telecommunications plc 2012
Selecting the Mounting Location
When surveying the site, please remember that the Redcare Secure unit operates in a similar way to
an ordinary mobile telephone. Therefore any restrictions on the use of mobile telephones in the area
will also apply to the Redcare Secure unit.
Premises such as hospitals, petrol stations, airports, blasting areas etc. may operate a mobile
telephone restriction in certain areas. Always ensure that the chosen site is free of any mobile
telephone restrictions and advise the end user so that they are aware, should any restrictions come
into force in the future.
If possible, perform a signal strength test during a pre-installation site visit. To perform a GSM signal
strength test:
1. Determine where the Redcare Secure unit will be situated
2. Place the test mobile phone where the Redcare Secure unit is to be installed, Switch it on
and observe the signal strength from the appropriate mobile network.
If the signal strength is weak, try to find a better position for the Redcare Secure unit. If required,
extension antennas and extension cables are available. Please contact 08702 400503 for further
advice.
Install away from any other Radio sources. Keep at least a 3 metre separation.
Mounting the Redcare Secure unit
Important: Ensure the alarm system is powered down (switch off mains and disconnect the
battery) before installation can commence.
Ensure that the base of the Redcare Secure unit is free from dust or grease. Use the supplied
double sided mounting pads to fit the Redcare Secure unit onto a clean, flat surface within the host
enclosure, or in its own tamper-protected box.
PSTN connection (Secure 2 & Secure 3 / Grade 2 & 3 only)
Connect 2 wires A & B from a suitable PSTN telephone line to J400. Line polarity is not important.
Ethernet Connection. (Secure IP / Grade 4 only)
Run an Ethernet cable from a convenient network connection to the Redcare Secure unit’s Ethernet
connector, J600.
The Ethernet port auto-senses, so that either a straight-through or cross-over Ethernet cable can be
used.
Only ready-made, certified cables should be used when connecting the Redcare Secure unit to
network equipment. If cabling has to be made on site then testing and certification to EN 50173
Class D should be performed. Failure to use certified network cabling can lead to intermittent and
spurious faults that are difficult to trace without specialist equipment.
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Installation, Maintenance and Operation Manual V24a (June 2012) British Telecommunications plc 2012
Figure 4 - J600 Ethernet connection
Power Connection
Ensure power is off when cabling the power connectors.
The power connection is via terminal J800.
Connect the +12V or +24V to the terminal labelled + of J800, and 0V to the terminal labelled 0V of
J800.
Figure 5 - J800 power connection
The power wiring must be less than 3m in length and use wires having core areas of at least
0.5mm2.
Tamper
If an additional tamper connection is required, connect the tamper switch to GPIP 12.
Antenna
The antenna provided is a flat type and must be mounted indoors, on a flat horizontal surface,
sufficiently close that it can be connected to the Redcare Secure unit. The antenna is self-adhesive
and will bond firmly to any clean, dry and flat surface. Make a suitable hole, (typically 11mm
diameter) in the top of the box in which the Redcare Secure unit is fitted. Prevent swarf from
entering the enclosure as it could cause internal short circuits.
Remove any burrs from the hole, pass the RF cable through it and place the antenna in position.
Do not permanently fix the antenna until a Signal Strength Test has been performed.
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Installation, Maintenance and Operation Manual V24a (June 2012) British Telecommunications plc 2012
Figure 6 - Antenna position
Extension Antenna
An extension antenna can be used in the event that the Receive Signal strength at the location is
inadequate, and changing locations is not an option. Two high gain antennas are available:
1. Aerial (short) – AO100 External base antenna
2. Aerial (long) – BA900-5 High gain antenna (1.2m white stick)
Each antenna is supplied with a 5 m RG 58 coaxial cable terminated by a female FME connector. A
20 cm male FME to male MMCX flying lead is used to terminate the antenna on the Redcare Secure
unit GSM module.
A 10 m low-loss URM 76 coaxial cable is available should the cable run to the antenna need to be
extended. This cable is equipped with a male FME connector at one end and a female at the other.
Alarm Panel Connection – Pins
To interface to a panel with pin alarms, connect the alarm panel outputs to the alarm input terminals
on J1300 and J1301.
Figure 7 - General Purpose Input Pins
Unused input terminals can be left unconnected.
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Installation, Maintenance and Operation Manual V24a (June 2012) British Telecommunications plc 2012
The following General Purpose inputs (GPIP’s) have specific purposes:
GPIP4
Will raise a Pin 4 alarm and trigger the RPS function on output pin 3.
GPIP11
When configured for BSIA Form 175 functionality, activates a response on output 1
(GPOP1) to interrogate local path fault, or raises a BSIA Form 175 Test alarm over
each signalling path.
GPIP12
Will raise a Pin 12 alarm for general use. Typically mapped as a tamper alarm at ARC.
GPIP13
Dedicated for AC fail indication, will raise a Pin 13 alarm after a delay of 7 minutes.
Alarm Panel Connection – Dial Capture
To use dial-capture, connect the alarm panels digicom line connectors to the Redcare Secure’s
Alarm Panel interface J1000.
Pins 1, 2 - Alarm Panel In
Pins 3, 4 - Unused
Pins 5, 6 - Unused
The diagram below shows the alarm panel connection.
Figure 8 - J1000 Alarm Panel connection
Note: When using the alarm panel interface port to connect to the Redcare Secure unit, there
will be a delay between the alarm panel activating the dialler notification output and the
Redcare Secure sending the message to the ARC. The length of the delay may be up to 20
seconds and varies depending on the make and model of the alarm panel. Also, if the panel
goes off-hook but fails to dial within 10 seconds, a “Panel Dial fail” alarm will be sent.
General Purpose Outputs (GPOP’s)
Three General Purpose outputs are provided. The outputs are open collector outputs (with 12V pullup). The outputs are rated to 30V. The outputs are wired to J1400 as shown.
Figure 9 - J1400 General Purpose Output Pins
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