BT Freestyle 3500 User Manual

User Guide

BT FREESTYLE 3500

Welcome…

to your BT Freestyle 3500
digital cordless telephone
and answering machine

■ Digital call clarity with up to 300m range outdoors and

up to 50m indoors (in ideal conditions).

■ Directory – lets you store up to 30 names and numbers

for easy dialling.

■ Caller Display - lets you see who’s calling and your phone

stores details of the last 10 callers in a Calls list.

■ Digital answering machine with up to 15 minutes

recording time.

■ Play, repeat and delete your messages from almost any

other phone.

1

1 Requires subscription to a Caller Display service.

A quarterly fee may be payable

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

This User Guide provides you with all
the information you need to get the
most from your phone.

You must first set up your phone
before you can use it. This doesn’t
take long as it is easy to do. Just
follow the simple instructions on the
next few pages.

■ Need help?

If you have any problems setting up or using your BT
Freestyle 3500, contact the Helpline on 0870 240 3962
or email [e-mail]

■ Hearing aid?

Please note that the BT Freestyle 3500 works by sending
radio signals between the base and handset. These
signals may interfere with some hearing aids, causing
a humming noise.

Got everything?

■ BT Freestyle 3500 handset with

belt clip

■ BT Freestyle 3500 answering

machine base

■ 2 x NiMH AAA rechargeable

batteries (already fitted)

■ Battery compartment cover

■ Mains power adaptor

■ Telephone line cord

If you have purchased a
BT Freestyle 3500 multiple
pack you will also have
the following for each
additional handset:

■ BT Freestyle 3500 handset with

belt clip

■ BT Freestyle 3500 charger

■ 2 x AAA NiMH rechargeable

batteries (already fitted)

■ Battery compartment cover

■ Mains power adaptor

(for the charger)

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

4

In this guide

Getting started . . . . . . . . . . . . . . . . . .6

Location . . . . . . . . . . . . . . . . . . . . . . .6

Setting up . . . . . . . . . . . . . . . . . . . . . .6

Set the day and time . . . . . . . . . . . . . .8

Setting up the charger . . . . . . . . . . . . .9

Getting to know your phone . . . . . . .11

Handset display icons . . . . . . . . . . . . .12

Base & Charger . . . . . . . . . . . . . . . . . .13

Navigating the menus . . . . . . . . . . . . .14

Handset menu map . . . . . . . . . . . . . . .15

Using the phone . . . . . . . . . . . . . . . . .16

Make a call . . . . . . . . . . . . . . . . . . . . .16

Preparatory dialling . . . . . . . . . . . . . . .16

End a call . . . . . . . . . . . . . . . . . . . . . .16

Receiving calls . . . . . . . . . . . . . . . . . . .16

Earpiece volume . . . . . . . . . . . . . . . . .17

Handsfree . . . . . . . . . . . . . . . . . . . . . .17

Make a call in handsfree . . . . . . . . . . .17

Answer a call in handsfree . . . . . . . . . .17

Switch to handsfree during a call . . . . .18

Secrecy . . . . . . . . . . . . . . . . . . . . . . . .18

Quick access buttons . . . . . . . . . . . . . .18

Redial . . . . . . . . . . . . . . . . . . . . . . . . .19

To copy a redial number

to the directory . . . . . . . . . . . . . . . . . .19

To delete a number from the redial list .20

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

To delete the entire redial list . . . . . . .20

Keypad lock . . . . . . . . . . . . . . . . . . . . .21

Ringer volume on/off . . . . . . . . . . . . . .21

Find the handset(s) . . . . . . . . . . . . . . .22

Making internal calls . . . . . . . . . . . . . .22

Receiving internal calls . . . . . . . . . . . .23

Transferring calls . . . . . . . . . . . . . . . . .23

3-Way conference calls . . . . . . . . . . . .24

Directory . . . . . . . . . . . . . . . . . . . . . .25

Store a number . . . . . . . . . . . . . . . . . .25

Entering names . . . . . . . . . . . . . . . . . .25

Character map . . . . . . . . . . . . . . . . . .26

Dial/view a number . . . . . . . . . . . . . . .27

Edit a directory entry . . . . . . . . . . . . . .27

Delete a directory entry . . . . . . . . . . . .28

Handset settings . . . . . . . . . . . . . . . .29

Ringer melody . . . . . . . . . . . . . . . . . . .29

Ringer volume . . . . . . . . . . . . . . . . . . .29

Handset ringer off/on . . . . . . . . . . . . .30

Handset tones on/off . . . . . . . . . . . . . .30

Display language . . . . . . . . . . . . . . . . .31

Restore default settings . . . . . . . . . . . .32

Base settings . . . . . . . . . . . . . . . . . . .33

Change PIN code . . . . . . . . . . . . . . . . .33

Mailbox number . . . . . . . . . . . . . . . . .33

5In this guide

Dial mode . . . . . . . . . . . . . . . . . . . . . .34

PBX access . . . . . . . . . . . . . . . . . . . . .35

Restore default settings . . . . . . . . . . . .36

Record your own outgoing message . . .47

Play/check outgoing message . . . . . . .48

Reinstate pre-recorded outgoing

messages . . . . . . . . . . . . . . . . . . . . . .48

Caller Display . . . . . . . . . . . . . . . . . . .37

Calls list . . . . . . . . . . . . . . . . . . . . . . .37

View/dial a number . . . . . . . . . . . . . . .37

To copy a Calls list number

to the directory . . . . . . . . . . . . . . . . . .38

Delete a number . . . . . . . . . . . . . . . . .38

Delete the entire Calls list . . . . . . . . . .39

Playing messages . . . . . . . . . . . . . . . .49

Adjust volume for message playback . .50

Delete all old messages . . . . . . . . . . . .50

Memory full . . . . . . . . . . . . . . . . . . . . .51

Answer delay . . . . . . . . . . . . . . . . . . . .51

Remote access . . . . . . . . . . . . . . . . . .52

Switch answering machine on . . . . . . .52

Check for messages . . . . . . . . . . . . . . .52

BT Calling Features . . . . . . . . . . . . . .40

Message playback . . . . . . . . . . . . . . . .53

BT Helpdesk . . . . . . . . . . . . . . . . . . . .40

BT Directory Enquiries . . . . . . . . . . . . .40

Help . . . . . . . . . . . . . . . . . . . . . . . . . .54

Call Divert On . . . . . . . . . . . . . . . . . . .40

Call Divert Off . . . . . . . . . . . . . . . . . . .41

Check Divert . . . . . . . . . . . . . . . . . . . .41

Call Waiting On . . . . . . . . . . . . . . . . . .42

Call Waiting Off . . . . . . . . . . . . . . . . . .42

Check Call Waiting . . . . . . . . . . . . . . .43

Add/edit a service . . . . . . . . . . . . . . . .43

Delete a service . . . . . . . . . . . . . . . . . .44

General information . . . . . . . . . . . . . .56

Safety . . . . . . . . . . . . . . . . . . . . . . . . .56

Cleaning . . . . . . . . . . . . . . . . . . . . . . .57

Environmental . . . . . . . . . . . . . . . . . . .57

Product disposal instructions . . . . . . . .58

Switchboard compatibility . . . . . . . . . .59

Dialling mode . . . . . . . . . . . . . . . . . . .59

Recall (R) . . . . . . . . . . . . . . . . . . . . . . .59

Answering machine . . . . . . . . . . . . . .45

Switch on/off . . . . . . . . . . . . . . . . . . . .45

Outgoing messages . . . . . . . . . . . . . . .46

Select answer mode . . . . . . . . . . . . . . .47

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Guarantee . . . . . . . . . . . . . . . . . . . . . .59

How many telephones can you have? . .61

Additional handsets . . . . . . . . . . . . . . .62

R&TTE . . . . . . . . . . . . . . . . . . . . . . . .62

6

Getting started

WARNING

Do not place your BT Freestyle
3500 in the bathroom or other
humid areas.

Handset range

The BT Freestyle 3500 has a range
of 300 metres outdoors when there
is a clear line of sight between
the base and the handset. Any
obstruction between the base
and handset will reduce the range
significantly. With the base indoors
and handset either indoors or
outdoors, the range will normally
be up to 50 metres. Thick stone
walls can severely affect the range.

Signal strength

The symbol on your handset
screen indicates when you are in
range. When you are out of range,
the symbol flashes, and the
screen displays
should move closer to the base if
this happens to ensure the full
functionality of your phone.

IMPORTANT

Do not connect the telephone line
until at least one of the handsets is
fully charged.

The base station must be plugged
into the mains power at all times.

Searching

. You

Location

You need to place your BT Freestyle 3500 base within 2
metres of a mains power and telephone socket so that
the cables will reach.

Make sure it is at least 1 metre away from other
electrical appliances to avoid interference.

Your BT Freestyle 3500 works by sending radio signals
between the handset and base. The strength of the
signal depends on where you site the base. Putting it as
high as possible ensures the best signal.

Setting up

1. Plug the mains power cable into the power socket on the
back of the base. Plug the other end into the mains
socket and switch on.

Power adaptor cable

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Getting started

7

2. Batteries will come inserted in the battery compartment.
Pull the plastic tag as instructed to activate the batteries.

3. Place the handset on the base to charge the batteries for
at least 16 hours.

The main handset is pre-registered to the base as

–1–

(Handset 1). This is shown on the display. When the
handset is fully charged the display shows the
symbol.

4. After 16 hours, connect the telephone line cord to the
base and plug the other end into the wall socket.

Telephone line cord

Which socket?

Power socket

Telephone line socket

Talk/Standby time

Under ideal conditions, fully
charged handset batteries should
give about 10 hours talk time or
100 hours standby time on a single
charge.

Battery low warning

If the symbol is flashing, you
will need to recharge your handset
before using it.

Battery performance

To keep your batteries in the best
condition, leave the handset off
the base for a few hours at a time
(after the initial 16 hour charge).

New NiMH batteries do not reach
full capacity until they have been in
normal use for several days.
Running the batteries right down
at least once a week will help them
last as long as possible.

IMPORTANT

Only use the power supply and
telephone line cord supplied with
your BT Freestyle 3500 otherwise
the telephone may not work.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

8 Getting started

The charge capacity of
rechargeable batteries will reduce
with time as they wear out, so
reducing the talk/standby time of
the handset. Eventually they will
need to be replaced. New batteries
can be obtained from the BT
Freestyle Helpline 0870 240 3962.

Batteries and handset may become
warm during charging. This is
normal.

Your BT Freestyle 3500 uses the
24 hour clock.

If you have more than one handset
registered to your base, you only
need to set the date and time on
one handset and the other
handsets will be automatically
updated.

Set the day and time

Your BT Freestyle 3500 answering machine automatically
adds the day and time to all messages. The default
setting is 01/01/2004 12:01pm.

1. Press to open the main menu.

2. Press or until the display shows

Date/Time

and

press .

3. The current year setting is displayed, enter the last 2
digits of the year (e.g. press then for 2005)
and press .

4. The current month setting is displayed, enter 2 digits for
the date and 2 for the month (e.g. for 5th August, press

) and press .

5. The current time setting is displayed, enter 2 digits for
the hour and 2 for the minute (e.g. for 10.54pm, press

) and press .

Stored

is displayed.

6. Press and hold to return to standby.

Your BT Freestyle 3500 is now ready for use.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

9Getting started

BT Freestyle 3500 multiple pack
owners only

Location

You need to place your BT Freestyle 3500 charger
close enough to a mains power socket so that the
cable will reach.

Setting up the charger

1. Plug the power adaptor cable into the underside of the
charger, plug the other end into the mains wall socket
and switch the power on.

Power adaptor cable

Under no circumstances use non­rechargeable batteries. Only use
NiMH rechargeable batteries with
a recommended capacity of
750mAh. Using inappropriate
batteries will invalidate your
guarantee and may damage the
telephone.

Helpline

If you are having any difficulties
setting up or using your BT
Freestyle 3500, please call the
BT Freestyle Helpline on
0870 240 3962 or email
[e-mail]

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

10 Getting started

2. Batteries will come inserted in the battery compartment.
Pull the plastic tag as instructed to activate the batteries.

3. Place the handset on the charger and charge for at least
16 hours.

Your BT Freestyle 3500 multiple pack is now
ready for use.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Getting to know your phone

Handset

11

From standby, press to display

adjust the earpiece volume,

(press to confirm), page 17.

Press to go back to previous

display. Press and hold to return

Used to delete digits and to

switch Secrecy on and off,

Press to activate handsfree

(loudspeaker) mode (button

Press and hold to dial out 1571.

Press and hold to switch the

Used when connected to a
switchboard/PBX page 59,

and with some BT Calling

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

the Redial list.

Use to scroll up through

a menu or list.

During a call, press to

lights up red), page 17.

ringer on/off, page 21.

Features, page 42.

Up

Clear

to standby.

page 18.

Handsfree

1

page 33.

*

Recall

Display

With orange backlight.

Down

From standby, press to display
the Calls list, page 37.

Use to scroll down through
a menu or list.

During a call, press to
adjust the earpiece volume,
(press to confirm), page 17.

Menu

Used to access the main
menu, select sub-menus and
confirm changes.

Talk

Press to make, receive and end
phone calls, page 16.

Directory

Press to access the directory,
page 25.

Alphanumeric keypad

#/Keypad Lock

Press and hold to lock/unlock
the keypad, page 21.

0

Press and hold to insert a pause
in a number. page 27.

Services

Press to access the BT Calling
features services list, page 40.

12 Getting to know your phone

Handset display icons

These are the symbols you will see on your handset’s display.

UP/DOWN

When scrolling
through the menu

ANTENNA

Steady when in range.
Flashing when out of
range.

HANDSET

Handset in use
Incoming call

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

HANDSFREE

Handsfree on

TAPE

Answer machine on.
Flashes when new
messages are waiting
on your answer
machine.

CROSSED BELL

Ring volume off

MUTE

Secrecy on

KEY

Keypad lock on

BATTERY

Battery empty

Battery low

Battery half full

Battery full

Base

Charger

(For multiple pack users only)

BT Freestyle 3500

Find

Find

Press to page/locate a handset,
page 22.

13Getting to know your phone

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

14 Getting to know your phone

Navigating the menus

Your BT Freestyle 3500 handset features an easy to use
menu system. Have a look at the menu map on the
next page.

When the handset is switched on and in standby:

1. Press to open the main menu and select the function
you want by pressing the or button.

For example, to change the ringer melody:

1. Press to open the main menu.

2. Press or until the display shows

Setup h/set

and

press .

3.

Ring melody

is displayed, press to select. The current

melody is played for 5 seconds.

4. Press or to select your preferred melody.

5. Press to store. You hear a confirmation tone and

Stored

is displayed.

6. Press and hold to return to standby.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Handset menu map

15Getting to know your phone

Answer
machine

• Ans Settings

• Del all old

• Play message

Redial

•Select

•Store No.

•Delete

•Delete list

Calls List

•Select

•Store No.

•Delete

•Delete list

Internal Setup h/set

•Ring melody

•Ring volume

•Tones

•Language

•Reset

Setup base

•Change PIN

•Voice mail

•Dial mode

•PBX access

•Reset

Date/Time

Menu navigation

Press or to scroll through the menu options.

Press to select an option.

Press to go back to the previous display screen.

Press and hold to return to the standby display screen.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

16

Using the phone

Call timer

Your handset automatically
displays the duration of every
external call. The call time will
remain on the display until 2
seconds after the call has ended.

Press to delete an incorrect
digit.

If you have subscribed to a Caller
Display service, your caller’s
number will also be shown. If the
number is withheld the display will

Withheld

show
number match is found in the
Directory, the name will be
displayed instead of the number.
See page 37 for more information.

Internal calls

When you receive an internal call,
the calling handset number will be
shown on the handset display.

. If an exact

Make a call

1. Press .

Enter the telephone number and the number is dialled.

Preparatory dialling

Use preparatory dialling to see and check the number on
the display before you dial out. The display can only
show 12 digits at a time, if you enter a number with
more than 12 digits, 3 dots will be displayed to the left
of the number to indicate more digits.

1. Enter the number first then press or to dial.

End a call

1. Press or place the handset back on the base.

Receiving calls

When you receive an incoming call, the telephone will
ring and the icon will flash. If the ringer is set to off,
the phone will not ring but you will hear one short beep
tone to alert you.

1. If the handset is not in the base/charger, press or

to answer the call.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

17Using the phone

Or

If the handset is on the base/charger, lift the handset to
answer the call.

Earpiece volume

If two handsets are engaged on an
internal call and an external
incoming call is received, beeps
will be emitted at both internal
handsets. The internal call has to
be ended before the external call
can be answered.

During a call:

To increase the volume

The earpiece volume can only be
changed when you are on a call.

Press , then press to confirm.

To decrease the volume

Press , then press to confirm.

If you do not press to confirm,
the earpiece volume will
automatically revert to the
previous setting.

Handsfree

Handsfree lets you talk to your caller without holding the
handset. It also enables other people in the room to
listen to your conversation over the loudspeaker.

Make a call in handsfree

1. Dial the number then press .

2. Press to end the call.

Answer a call in handsfree

When the phone rings:

1. Press and the call is transferred to the loudspeaker.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

18 Using the phone

Range Indicator

The icon on the display indicates
when you are in range of the base.

Searching

If
out of range and will need to move
closer to the base.

See the redial and calls list sections
for more information on these
features.

is displayed, you are

Switch to handsfree during a call

During a call:

1. Press . The call is transferred to the loudspeaker.

2. Press to toggle between Handsfree and the handset.

2. Press to end the call.

Secrecy

During a call, you can talk to someone nearby without
your caller hearing.

1. Press . The display shows the symbol and your
caller cannot hear you.

2. Press again to return to your caller.

Quick access buttons

From standby mode, the and buttons give you
quick access to the redial and calls list features.

Press to display the redial list.

Press to display the calls list.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

19Using the phone

Redial

Your BT Freestyle 3500 stores the details of the last 10
calls made into a redial list. Stored redial numbers can be
up to 20 digits long.

1. Press , to open the main menu.

Redial

2. Press to display

and press to display the

redial list.

3. Press or to select any of the last 10 numbers
called.

4. Press or to dial the number displayed.

To copy a redial number to the directory

1. Press , to open the main menu.

Redial

2. Press or to display

. Press to display the

redial list.

3. Press or to display the number you want and press

to select.

4. Press or to display

Store No.

and press to

select.

Name

5.

is displayed. Enter a name using the keypad and

press to confirm.

Instead of accessing the redial list
via the menu, you can press
from standby.

If a redial number is stored in the
Directory, the caller’s name will be
displayed instead of the number.

If there are no redial numbers
stored,

Empty

will be displayed.

If you dial the same number on
more than one occasion, only the
most recent call details will be
stored, any previous occurrence
will be deleted.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

20 Using the phone

For help with entering names see
page 25.

6.

Stored

is displayed. Press and hold to return to

standby mode.

To delete a number from the redial list

1. Press , to open the main menu.

Redial

2. Press or to display

. Press to display the

redial list.

3. With any of the redial numbers displayed, press .

4. Press or to display

Delete?

5.

Deleted

6.

is displayed, press again to confirm.

is displayed. Press and hold to return to

Delete

and press to select.

standby mode.

To delete the entire redial list

1. Press , to open the main menu.

Redial

2. Press or to display

. Press to display the

redial list.

3. With any of the redial numbers displayed, press .

4. Press or to display

Delete list

and press to

select.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

5.

Delete list?

6.

Deleted

is displayed, press again to confirm.

is displayed. Press to return to standby

mode.

Keypad lock

You can lock the keypad to prevent accidentally dialling
numbers while carrying the handset around.

1. Press

and hold for 1.5 seconds until the icon is

displayed.

2. To unlock the keypad, press

and hold again.

Ringer volume on/off

1. Press and hold for 1.5 seconds to switch the ringer
on or off.

If you switch the ringer off, the icon will be displayed.

When you receive a call the handset will beep once
instead of ringing.

When the keypad is locked
incoming calls can still be
answered. Once the call has
ended, the keypad lock is re­activated.

IMPORTANT

Emergency calls CANNOT be made
when the keypad lock is on.

21Using the phone

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Find

Find

22 Using the phone

You cannot answer the ringing
handset as you would a call.

Stopping the ring at a handset
stops the ring at that handset only.

Find the handset(s)

You can alert handset users that they are wanted or
locate a missing handset.

1. Press on the base. The handset(s) ring.

2. Press on the base again or press on the
handset to stop the handset ringing.

Making internal calls

If you purchased a BT Freestyle 3500 multi-pack, you
can make internal calls between handsets.

1. Press then or until the display shows

Internal

2. Press and enter the number of the handset you want
to call. The other handset will ring and display your
handset number to let the handset user know who is
calling. When the other handset answers hold your
conversation as normal.

3. Press to end the call.

.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

23Using the phone

Receiving internal calls

When you receive an internal call, the calling handset
number will be shown on the handset display.

1. Press or to answer the call,

Transferring calls

If using a BT Freestyle 3500 multi-pack, you can transfer
an external call to the other handset.

1. During an external call, press , the external caller will
be put on hold.

2. Press or until the display shows

Internal

and

press to confirm.

3. Enter the number of the handset you want to call. The
other handset will ring and display your handset number
to let the handset user know who is calling.

3. When the other handset answers, press to
transfer the call.

If two handsets are engaged on an
internal call and an external
incoming call is received, beeps
will be emitted at both internal
handsets. The internal call has to
be ended before the external call
can be answered.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

24 Using the phone

To put an external call on hold
during a conference, press

End Conf

will be displayed.

Press to confirm.
To take the external caller off

hold, press
be displayed, press

.

Conference

will

to confirm.

3-Way conference calls

If using a BT Freestyle 3500 multi-pack, you can hold a
3-way conference call with an external caller and the
other internal handset.

1. During an external call, press then or until
the display shows

Internal

. Press to confirm.

2. Enter the number of the other handset you wish to join
the call. The other handset will ring.

3. The other handset answers the call by pressing .

4. Press , the display shows

Conference

. Press to
confirm. The external call, and the two internal handsets
are all connected to the conference.

5. Any caller can leave the conference by pressing .

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Directory

25

You can store up to 30 numbers in the directory of each
of your BT Freestyle 3500 handsets for quick and easy
dialling. Numbers can be up to 20 digits long. Directory
entries are stored alphabetically.

Store a number

1. Press to open the directory. The first entry is
displayed.

2. Press ,

3.

Number

New

is displayed, press again to select.

is displayed, enter the number for the entry using

the keypad and press to store.

Name

4.

is displayed, enter a name for the entry using the

keypad and press to save.

Stored

5.

is displayed. Press and hold to return to

standby mode.

Entering names

Use the keypad to enter the letters shown on the
buttons, e.g. to store TOM:

1. Press once to enter T.

2. Press three times to enter O.

3. Press once to enter M.

If there are no stored entries,

Empty

will be displayed.

If you try to store a new entry and
the directory is full, you will hear
an error tone and
displayed.

Press to delete an incorrect
digit.

If the number you store has more
than 11 digits, the display shows
three dots to the left of the
number to indicate more digits
ahead.

Writing tips

If you make a mistake, press to
delete the last character or digit.

Press repeatedly to enter the
following: SPACE ? £ $ % & < >

Press repeatedly to enter the
following symbols: . , ? ! 0 + ­: ‘ “

Press repeatedly to enter the
following symbols: # * @ \ / _ (
) = §

Press to toggle between
lower and upper case.

If the next letter is on the same
button that you have just pressed,
wait until the cursor moves to the
right before trying to enter it.

Full

will be

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

26 Directory

Character map

Key Alphanumeric

(For Phone book & Service, including upper & lower case)

1st

2nd

1

space

1

A

B

a

b

D

E

d

e

G

H

g

h

J

K

j

k

M

N

m

n

P

Q

p

q

T

U

t

u

W

X

w

x

.

,

.

,

#

*

#

*

Toggle upper/lower case

3rd

4th

5th

£

€

£

€

2

C

2

c

3

F

3

f

4

I

4

i

5

L

5

l

6

O

6

o

S

R

s

r

8

V

8

v

Z

Y

z

y

!

?

!

?

\

@

\

@

6th

$

%

$

%

Ä

Ç

ä

ç

Ö

ö
7
7

ß

Ü

ü
9
9
0

+

0

+

/

_

/

_

7th

Number

8th

<

&

<

&

:

­:

­)

(

)

(

9th

10th
>
>

"

'

"

'

§

=

§

=

1

2

3

4

5

6

7

8

9

0, P (Pause)

#

*

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Directory 27

Dial/view a number

1. Press to open the directory. The first entry is
displayed.

2. Press or to scroll through the directory to the
entry you want.

Insert a pause in a number

You may need to do this if you are
connected to a switchboard. When
entering a number, usually after
entering the switchboard access
code (e.g. 9) press and hold 0 until
P appears in the display.

Or, search alphabetically, using the keypad to enter the
first letter of the name you want, then scroll to the exact
entry using the and buttons.

Select

3. Press , then to display

4. The selected entry will be displayed ready to be dialled
out. Press or to dial.

Edit a directory entry

and to confirm.

Searching for a name

Example: To search for Oliver,
press 6 three times to display the
first entry beginning with O, then
use and to scroll to Oliver.

1. Press to open the directory. The first entry is
displayed.

2. Press or to scroll through the directory to the entry
you want.

Change

3. Press then to display

and press again

to select.

4. The stored number is displayed followed by a flashing
cursor. Edit the number using to delete incorrect
digits and enter new ones using the keypad, then
press .

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

28

Directory

See page 25 for help with entering
names.

If you have purchased a BT
Freestyle 3500 Twin, entries are
only deleted on the handset you
are using.

5. The name is displayed followed by a flashing cursor. Edit
the name using to delete incorrect characters and
enter new ones using the keypad, then press to save.

6.

Stored

is displayed. Press and hold to return to

standby mode.

Delete a directory entry

1. Press to open the directory. The first entry is
displayed.

2. Press or to scroll through the directory to the entry
you want.

Delete

3. Press then to display

and press to

select.

Delete?

4.

Deleted

5.

is displayed. Press to confirm.

is displayed. Press and hold to return to

standby mode.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Handset settings

Ringer melody

There are 6 different ringer melodies to choose from.

1. Press to open the main menu.

2. Press or until the display shows
press .

Ring melody

3.
melody is played for 5 seconds.

4. Press or to select your preferred melody.

5. Press to store. You hear a confirmation tone and

Stored

6. Press

Ringer volume

There are 5 different ringer volume levels to
choose from.

1. Press to open the main menu.

2. Press or until the display shows
press .

3. Press or until
to select. The selected ringer melody is played at the
current volume for 5 seconds.

is displayed, press to select. The current

is displayed.

and hold to return to standby.

Ring volume

Setup h/set

Setup h/set

is displayed, press

29

and

and

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

30

Handset settings

4. Press or to select your preferred volume.

5. Press to store. You hear a confirmation tone and

Stored

is displayed.

6. Press

1. Press to open the main menu.

2. Press or until the display shows

3. Press or until

4. Press or to select the tone you want and press

5. Press or to display either

and hold to return to standby.

Handset tones on/off

Your BT Freestyle 3500 has a series of tones designed to
alert you to certain situations. A tone will sound: when
the battery is low; when you move out of range of the
base and there is no coverage; to confirm each button
press (key beeps). You can switch the handset tones on
or off.

Setup h/set

press .

Tones

is displayed, press to

select.

to select.

On

or

Off

and press

to confirm.

and

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Handset settings

31

6. You hear a confirmation tone and

7. Press

1. Press to open the main menu.

2. Press or until the display shows

3. Press or until

4. Press or to select the language you want and press

5. Press

and hold to return to standby.

Display language

You can select from 3 different languages for your
handset display.

press .

Language

select.

to select. You hear a confirmation tone and

displayed.

and hold to return to standby.

Stored

is displayed.

Setup h/set

is displayed, press to

and

Stored

is

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

32

Handset settings

Restore default settings

You can reset your BT Freestyle 3500 handset to its
default (original) settings.

1. Press to open the main menu.

2. Press or until the display shows

Setup h/set

press .

Reset

3. Press or until

is displayed, press to

confirm.

4.

Reset?

is displayed. Press .

Stored

is displayed.

Default settings

Earpiece volume 3
Handsfree volume 3
External handset ringer melody 1
External handset ringer volume 5
Internal handset ringer melody 12
Internal handset ringer volume 5
Handset ringer volume 5
Battery low tone On
Out of range tone Off
Key beeps On
Display language English
Keypad lock Off
Redial list memory Empty
Directory Empty
Calls list Empty

and

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Base settings

Change PIN code

Your System PIN can help prevent unauthorised users
from changing the settings on your phone.

1. Press to open the main menu.

2. Press or until the display shows
press .

Change PIN

3.
displayed.

4. Enter the existing PIN code using the keypad and press

.

5. Enter a new 4 digit PIN code using the keypad and press

.

6. Re-enter the new PIN code and press .
displayed.

7. Press

Mailbox number

Your mailbox number is preset to 1571. This means that
when you hold down the phone will automatically
dial BT’s 1571 service. If you do not use 1571 you may
want to change your mailbox number.

is displayed, press to select.

New PIN

Repeat PIN

is displayed.

is displayed.

and hold to return to standby.

Setup base

Stored

and

Enter PIN

is

The default PIN setting is 0000.
If you change your PIN, keep a

note of the new number by writing
it in the space provided on page

61.
If you enter the wrong PIN code

Wrong PIN

will be displayed.

is

33

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

34

Base settings

Tone is the default setting for
the UK. You should only have
to change this if connected to
a switchboard that requires
Pulse dialling.

To change your mailbox number:

1. Press to open the main menu.

2. Press or until the display shows

Setup base

and

press .

3. Press or until the display shows
press .

Mailbox No

is displayed press .

Voice mail

and

4. The current mailbox no.is displayed. Press to delete
the current number then enter your desired number.

5. Press .

Stored

will be displayed. Press and hold to

return to the idle screen

Now when you hold down the your phone will
automatically dial the number you entered.

Dial mode

Your BT Freestyle 3500 is pre-set to tone dialling
(DTMF). You can set the dial mode to pulse dialling if
your switchboard requires.

1. Press to open the main menu.

2. Press or until the display shows

Setup base

and

press .

3. Press or until the display shows

Dial mode

and

press to select.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Base settings

35

4. Press or to display either
. You hear a confirmation tone and

displayed.

5. Press

1. Press to open the main menu.

2. Press or until the display shows

3. Press or until the display shows

4.

5. Press

and hold to return to standby.

PBX access

PBX access can be set to any number between 0 and 9.
If the first number you dial is the same as the PBX access
code a 2.5 second pause will be inserted prior to the rest
of the number being dialled.

press .

press to select.

Number

is displayed. Enter the access code you want and
press . You hear a confirmation tone and
displayed.

and hold to return to standby.

Tone

or

Pulse

and press

Stored

is

Setup base

PBX Access

Stored

and

and

is

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

36 Base settings

The default PIN code is 0000.

Restore default settings

You can reset your BT Freestyle 3500 base to its default
(original) settings.

1. Press to open the main menu.

2. Press or until the display shows

Setup base

press .

Reset

3. Press or until

is displayed, press to

select.

4.

Enter PIN

is displayed. Enter the 4 digit PIN code using

the keypad and press .

Reset?

5.

is displayed. Press to confirm,

Stored

displayed.

6. Press

and hold to return to standby.

Default settings

PIN code 0000
Mailbox number 1571
Dial Mode Tone
PBX Code Empty

and

is

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Caller Display

Caller Display

If you subscribe to Caller Display, you can see your
caller’s number (provided it is not withheld) on your
handset display before you answer the call.

If you have stored a name for the calling number in your
handset directory, the name will be displayed instead.

37

IMPORTANT

To use Caller Display you must
first subscribe to your network
provider’s Caller Display service.
A quarterly fee may be payable.

For more information on BT Calling
Features, call BT free on
0800 800 150.

Calls list

If the caller has withheld their
number the display shows

Withheld

.

When a call is not answered or is picked up by the
answering machine, the display shows

New Calls

your caller’s telephone number will be stored in the Calls
list. The Calls list holds up to 10 missed calls. If your
caller has withheld their number there is no indication of

and

If a call is received from
an international number

INTERNATIONA

is displayed.

a missed call and the call will not appear in the calls list.

When the Calls list is full, the oldest call will be replaced
by a new call, the most recent call will always be at the
top of the list. If a caller rings again their number will
move to the top of the list.

View/dial a number

1. Press , to open the main menu.

2. Press to display

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Calls List

and press to select.

38

Caller Display

Instead of accessing the Calls list
via the menu, you can press
from standby.

If a number is stored in the
Directory, the caller’s name will be
displayed instead of the number.

If there are no Calls list numbers
stored,

Empty

will be displayed.

For help with entering names, see
page 25.

3. The most recent missed call is displayed. Press or
to scroll through the Calls list.

4. Press or to dial the number displayed.

To copy a Calls list number to the directory

1. Press , to open the main menu.

2. Press to display

Calls List

and press to select.

The most recent missed call is displayed.

3. Press or to scroll through the Calls list to the entry
you want and press to select.

4. Press or to display

Store No.

and press to

select.

Name

5.

is displayed. Enter a name using the keypad and

press to confirm.

Stored

6.

is displayed. Press and hold to return to

standby mode.

Delete a number

1. Press , to open the main menu.

2. Press to display

Calls List

and press to select.

The most recent missed call is displayed.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

3. Press or to scroll through the Calls list to the entry
you want and press to select.

4. Press or to display

Delete?

5.

Deleted

6.
standby mode.

Delete the entire Calls list

1. Press , to open the main menu.

2. Press to display
The most recent missed call is displayed.

3. Press or to scroll through the Calls list to the entry
you want and press to select.

4. Press or to display
select.

Delete list?

5.

Deleted

6.
return to standby mode.

is displayed, press again to confirm.

is displayed. Press and hold to return to

is displayed, press again to confirm.

is displayed, then

Delete

Calls List

Delete list

Empty

and press to select.

and press to select.

and press to

. Press and hold to

39Caller Display

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

40

BT Calling Features

By pressing the button on the handset your BT
Freestyle 3500 gives you easy access to a range of pre­stored BT Calling Features.

These are:

Helpdesk. Dir. Enquiries.
Divert On. Divert Off.
Check Divert. Call Wait On.
Call Wait Off. Check Call Wait.

BT Helpdesk

The BT Calling Features works in
exactly the same way as the main
name and number directory and
can store up to 10 entries.

If you prefer, you can delete the
pre-stored entries and replace
them with your own numbers.

If you experience any problems,
please call the Helpline on
0870 240 3962 or email
[e-mail]

1. Press ,
The BT Helpdesk for this product will be automatically
dialled.

BT Directory Enquiries

1. Press , then scroll to

Call Divert On

Divert all incoming calls to another number of your
choice.

1. Press then scroll to

Select

2.
number is displayed.

Helpdesk

or .

is displayed, press to confirm and the stored

is displayed. Press or .

DirEnquiries

Divert On

and then

and press .

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

3. Press or to dial the number.

4. Follow the spoken instructions.

Call Divert Off

1. Press then scroll to

Select

2.

is displayed, press to confirm and the stored

Divert Off

and press .

number is displayed.

3. Press or to dial the number.

4. Listen for confirmation of your instructions.

Check Divert

1. Press then scroll to

2.

Select

is displayed, press to confirm and the stored

Check Divert

and press .

number is displayed.

3. Press or to dial the number.

4. Listen to hear the status of your Call Divert.

Call Diversion services may allow
other divert options. Check with
your network provider for details.

For further information, see the BT

eatures User Guide

Calling F
supplied when you subscribe to the
services of your choice.

41BT Calling Features

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

42 BT Calling Features

For this feature to work you must
subscribe to a Call Waiting service
from your network provider.
A quarterly fee is payable.

Call Waiting On

Call Waiting lets you know if another person is trying to
contact you whilst on a call. If a second caller rings you
will hear a beep in the handset. Pressing the button
allows you to switch between callers.

1. Press then scroll to

2.

Select

is displayed, press to confirm and the stored

Callwait On

and press .

number is displayed.

3. Press or to dial the number.

4. Listen for confirmation of your instructions.

Call Waiting Off

1. Press then scroll to

Callwait Off

and

press .

Select

2.

is displayed, press to confirm and the stored

number is displayed.

3. Press or to dial the number.

4. Listen for confirmation of your instructions.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Check Call Waiting

1. Press then scroll to

Select

2.

is displayed, press to confirm and the stored

Callwait?

and press .

number is displayed.

3. Press or to dial the number.

4. Listen to hear the status of your Call Waiting.

Add/edit a service

1. Press then scroll to the service you want to edit

Empty

or to display

2. Scroll to display

and press .

Change

and press . If there is a

previously stored number, this will be displayed.

3. If necessary edit the number, pressing to delete any
existing digits, then enter the new service number using
the keypad and press . If there is a previously stored
name, this will be displayed.

4. If necessary edit the name, pressing to delete any
existing characters, then enter the new service name
using the keypad and press .

Stored

5.

is displayed. Press and hold to return to

standby mode.

BT Calling Features 43

For help with entering names, see
page 25.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

44 BT Calling Features

If you are not connected to the BT
network, some of these services
may not be available. Please
contact your Network Provider.

If you experience any problems,
please call the Helpline on
0870 240 3962 or email
[e-mail]

Delete a service

1. Press then scroll to the service you want and
press .

2. Scroll to display

and press .

Delete?

Delete

displayed.

3. Press to confirm.
seconds the display shows

4. Press

and hold to return to standby mode.

Deleted

is displayed. After 2

Empty

.

is

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Answering machine

Your BT Freestyle 3500 can digitally record up to 15
minutes of messages. Each message can be up to a
maximum of 3 minutes long.

You can operate your BT Freestyle 3500 from:

the handset
remotely from any external Touchtone™ telephone.

Your BT Freestyle 3500 comes with two pre-recorded
outgoing messages, one for Answer and Record mode
and one for Answer Only mode. You can also record your
own outgoing message.

Your BT Freestyle 3500 gives clear voice prompts to help
you when using the answering machine.

Switch on/off

When first connected to the mains power, your BT
Freestyle 3500 is set to ON and Answer and Record.

When set to on, the symbol is displayed.

1. Press twice to enter the answering machine mode.

2. Press or until
to select.

Ans settings

is displayed and press

45

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

46 Answering machine

If you have not already set the day
and time, you will need to do this
so that you will know when each
message was received, see page 8.

Call Screening

When a caller is leaving a message

Screen?

appears on the display.

Pressing allows you to monitor
the message being left without the
caller hearing you.

You can then press to
accept the call or to stop
monitoring.

The display shows
prompt,

“To hear the main menu, press 1”.

**Listen**

. Listen to the voice

3. Press to hear the menu choices.

4. Press to switch the answering machine on or off.
The machine confirms by announcing

“Answer on” or

“Answer off”.

5. Press

and hold to return to standby mode.

Outgoing messages

This is the message your caller hears when the answering
machine picks up their call. Your BT Freestyle 3500
comes with two pre-recorded outgoing messages to
choose from. You can also record your own outgoing
messages.

Answer and Record

This allows your caller to leave a message for you. The
pre-recorded message is

at the moment, so please leave your message after the
tone.”

“Hello, your call cannot be taken

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Answer Only

This does not allow your caller to leave a message.

The pre-recorded message is

“Hello, your call cannot be
taken at the moment, and you cannot leave a message, so
please call later.”

Select answer mode

1. Press twice to enter the answering machine mode.

2. Press or until

Ans settings

is displayed and press

to select.

Listen

The display shows

. Listen to the voice prompt,

“To hear the main menu, press 1”.

3. Press to hear the menu choices.

4. Press until you hear the answer mode you want,
“Answer only is on” or “Answer and record is on”.

either

Record your own outgoing message

Your message can be up to 2 minutes long. It replaces
the pre-recorded outgoing message, but you can
reinstate this later if you wish.

1. Press twice to enter the answering machine mode.

47Answering machine

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

48 Answering machine

2. Press or until
to select. Listen to the voice prompt,

main menu, press 1”

Ans settings

.

is displayed and press

“To hear the

3. Press to hear the menu choices.

4. Press . Speak your message clearly after the tone.

5. To end recording, press . Your message is played

back for checking.

Play/check outgoing message

1. Press twice to enter the answering machine mode.

2. Press or until

Ans settings

to select. Listen to the voice prompt,

menu, press 1”

.

is displayed. Press

“To hear the main

3. Press to hear the menu choices.

4. Press . Your outgoing message is played back.

Reinstate pre-recorded outgoing messages

This means deleting your own recorded outgoing
message.

1. Press twice to enter the answering machine mode.

2. Press or until

to select. Listen to the voice prompt,

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Ans settings

is displayed. Press

“To hear the main

menu, press 1”.

3. Press to hear the menu choices.

4. Press . Your outgoing message begins to play.

5. During playback, press . The message stops and the
pre-recorded outgoing message is played in its place.

Message playback

When you have new messages stored on your BT
Freestyle 3500 answering machine, the symbol
will flash.

Playing messages

1. Press twice to enter the answering machine mode.

Play message

2. Press . The machine announces,

messages”,

The machine then announces,

messages”,

messages will always be played back first.

During playback, you can choose any of the
following options:

Press to stop playback.

is displayed.

“You have (n) new

and your new messages are played back.

“You have (n) old

and any old messages are played back. New

49Answering machine

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

50 Answering machine

Press to replay the current message. Press again to
go to the start of the previous message.

Press to skip to the next message.

Press to delete the current message.

3. Press

and hold at any time to return to standby

mode.

Adjust volume for message playback

1. During message playback, press or , until you
reach the required level.

Delete all old messages

1. Press twice to enter the answering machine mode.

2. Scroll to

Delete all?

3.

Del all old

and press .

appears. Press to confirm.

All deleted

displayed.

4. Press

and hold to return to standby mode.

is

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Memory full

If the memory becomes full when a caller is leaving a
message the machine announces

for calling”

and hangs up.

“Memory full, thank you

When the memory is full, your answering machine will
automatically switch to Answer Only mode. You must
delete messages to allow for more messages to be
recorded, see page 50.

Answer delay

Answer delay sets the number of times your BT Freestyle
3500 will ring before the answering machine picks up
your call. The default setting is 6 rings. You can change
this setting to 2-8 rings or to time saver mode.

1. Press twice to enter the answering machine mode.

2. Press or until

Ans settings

to select. Listen to the voice prompt,

menu, press 1”

.

is displayed. Press

“To hear the main

3. Press to hear the menu choices.

4. Keep pressing until you hear the answer delay
setting you want.

5. Press

and hold to return to standby mode.

Time Saver

Time Saver can save you the cost
of a call when you want to ring in
to find out if you have new
messages.

If your answering machine answers
after 2 rings, you have new
messages. If you have no new
messages it will answer after
6 rings.

So if you hear a third ring, you can
hang up before you are connected,
saving you the cost of a call.

51Answering machine

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

52 Answering machine

Keep a note of your remote access
code by writing it in the space
provided on page 61.

Time saver

If you have set the answer delay
to Time Saver, your answering
machine will answer after 2 rings
if you have new messages. If you
do not have new messages it will
answer after 6 rings. This enables
you to hang up if you hear more
than 2 rings before you are
connected, saving you the cost of
a call. See Answer delay, page 51.

Your remote access security code is
the same as your BT Freestyle
3500 PIN code.

If you enter the incorrect PIN code,
you will hear

code”

enter the correct remote access
security code before your BT
Freestyle 3500 hangs up.

“Incorrect security

. You have two chances to

Remote access

You can operate your answering machine remotely from
any Touchtone™ phone by calling your BT Freestyle
3500 and entering a 4-digit security code. You must
change your PIN code from the default 0000 to enable
the remote access feature, see page 33.

Switch answering machine on

If you forget to switch on your answering machine, you
can do it from another phone.

1. Dial your phone number and after 20 rings you will hear,
“Please enter your security code”. Enter your 4-digit code.

2. Press to switch the answer machine on.

Check for messages

1. Dial your phone number. When you hear your outgoing
message, press . You will hear,

security code”

.

2. Enter your 4-digit code. Your machine announces,

have (n) new messages, to hear main menu, press 1”

to hear a list of the available commands.

“Please enter your

“You

. Press

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

53

53Answering machine

Message playback

When you have accessed your answering machine, you
can operate it using the keypad numbers on the phone
you are using.

The commands are:

Play remote access menu
Play all messages
Play new messages
Skip back to previous message
Delete current message
Skip forward to next message
Set answer only on/answer and record on
Play outgoing message
Record a new outgoing message
Set answer on/off

If you do not press any button for 4
seconds, your BT Freestyle 3500
announces “Thank you for calling”
and then hangs up.

If you enter your security code
incorrectly, after the second
attempt, your BT Freestyle 3500
will announce: “

calling”

Thank you for

and will hang up.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

54

Help

If you experience any problems, please call the Helpline on 0870 240 3962 or email
[e-mail]

Earpiece volume too quiet even when set to maximum volume?

Did you press after changing the volume setting? After using or to adjust the
volume, pressing saves the new setting, see page 17.

Handset not registering?

Is

Searching

Check that the base is plugged into the mains power and switched on.
Check that there are charged batteries in the handset and that they are fitted correctly.

Forgotten your PIN number

Try entering the default PIN = 0000. If you have changed the number and cannot
remember it, contact the BT Freestyle Helpline on 0870 240 3962 or email
[e-mail]

No display

Check that the handset batteries are charged and correctly fitted. If necessary, replace
the batteries.

displayed on the handset?

Nothing happens when you press any button

Is the symbol displayed? If so, the key lock is on, press and hold for 1.5 seconds
to unlock the keypad.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

No connection between handset and base

You may be out of range, is the symbol flashing? If so, move closer to the base.

Handset is not charging properly

Make sure the handset is placed properly on the base/charger. When charging, the
battery symbol is shown filling up.
Clean the charging contacts with a soft, slightly damp (not wet) cloth.

Handset does not ring

Check that the batteries are inserted correctly.
Check that the handset ringer has not been switched off, see page 21.

Your caller cannot hear you

Is the symbol displayed? If so, secrecy is switched on. Press the button to speak to
your caller again.

Incoming caller’s number is not displayed even though you have Caller Display

Caller has to allow their number to be sent. It has been withheld or is unavailable.

IMPORTANT

The BT Freestyle 3500 cordless telephone is not designed for making emergency
telephone calls when the power fails.

This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.

55Help

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

56

General information

Safety information

Only use the power supply supplied with your BT Freestyle 3500. Using an unauthorised
power supply will invalidate your guarantee and may damage the telephone.

Only use the telephone line cord supplied with your BT Freestyle 3500, otherwise your
telephone may not work correctly.

For the handset, use only AAA Nickel Metal Hydride (NiMH) rechargeable batteries with
a minimum capacity of 750mAh. Never use other batteries or conventional alkaline
batteries as this could lead to a short circuit or destroy the battery casing.

If the keylock is switched on, it is NOT possible to make calls, including emergency
numbers (999/112).

Do not open the handset (except to replace the handset batteries). This could expose you
to high voltages or other risks.

Radio signals transmitted between the handset and base may cause interference to
hearing aids.

It is recommended that advice from a qualified expert be sought before using this
product in the vicinity of emergency/intensive care medical equipment.

It is recommended that if you have a pacemaker fitted you check with a medical expert
before using this product.

Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release
of highly toxic chemicals.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Cleaning

Simply clean the handset and base with a damp (not wet) cloth, or an anti-static wipe.
Never use household polish as this will damage the product. Never use a dry cloth as this
may cause a static shock.

Environmental

Do not expose to direct sunlight.

The BT Freestyle 3500 handset may become warm when the batteries are being
recharged. This is normal. We recommend that you do not place the product on
antique/veneered wood to avoid damage.

Do not stand your product on carpets or other surfaces which generate fibres or place it
in locations preventing the free flow of air over its surfaces.

Do not submerge any part of your product in water and do not use it in damp or humid
conditions, such as bathrooms.

Do not expose your product to fire, explosive or other hazardous conditions.

There is a slight chance your phone could be damaged by an electrical storm.
We recommend that you unplug the power and telephone line cord during an
electrical storm.

57General information

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

58 General information

Product disposal instructions

The symbol shown here and on the product means that the product is classed as
Electrical or Electronic Equipment and should not be disposed with other household or
commercial waste at the end of its working life.

The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC)
has been put in place to recycle products using best available recovery and recycling
techniques to minimise the impact on the environment, treat any hazardous substances
and avoid the increasing landfill.

Product disposal instructions for residential users

When you have no further use for it, please remove any batteries and dispose of them
and the product as per your local authority’s recycling processes. For more information
please contact your local authority or the retailer where the product was purchased.

Product disposal instructions for business users

Business users should contact their suppliers and check the terms and conditions of the
purchase contract and ensure that this product is not mixed with other commercial waste
for disposal.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Connecting to a switchboard

Switchboard compatibility

This telephone may be connected to most types of switchboard, however in the event of
any difficulties, consult your switchboard Service Provider.

Dialling mode

Your BT Freestyle 3500 is set to DTMF (Tone) dialling. Some switchboards may require
Pulse dialling. To change the dialling mode, see Dial mode page 34.

Recall (R)

Recall is used when connected to certain switchboards/PBXs and some BT Calling
Features, or those services available via your network provider.

Guarantee

Your BT Freestyle 3500 is guaranteed for a period of 12 months from the date of
purchase. Subject to the terms listed below, the guarantee will provide for the repair of,
or at BT’s or its agent’s discretion the option to replace the BT Freestyle 3500, or any
component thereof, (other than batteries), which is identified as faulty or below standard,
or as a result of inferior workmanship or materials. Products over 28 days old from the
date of purchase may be replaced with a refurbished or repaired product.

59General information

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

60 General information

The conditions of this guarantee are:

The guarantee shall only apply to defects that occur within the 12 month
guarantee period.

Proof of purchase is required.

The equipment is returned to BT or its agent as instructed.

This guarantee does not cover any faults or defects caused by accidents, misuse, fair
wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or
repair other than through approved agents.

This guarantee does not affect your statutory rights.

Within the 12 month guarantee period:

If you experience difficulty using the product, prior to returning your product, please read
the Help section beginning on page 54 or contact the BT Freestyle Helpdesk for
assistance on 0870 240 3962 or email [e-mail]. The helpline is
open from 9.00am-5.30pm Mon-Fri and 9.30am-2.30pm Saturdays.

In the unlikely event of a defect occurring, please follow the Helplines’ instructions for
replacement or repair.

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee period has ended, the repair must meet
the approval requirements for connection to the telephone network. We suggest that you
call our recommended repair agents on 08702 405029.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Returning your phone

If the Helpline is unable to remedy your problem they will ask you to return the product.
Where possible, pack the product in its original packaging. Please remember to include
all parts, including the line cords, power supply units and the original batteries. (Please
note that we cannot take responsibility for goods damaged in transit.) Please obtain and
keep proof of posting from the Post Office, or your preferred carrier.

Additional/Replacement Items

For a full range of replacement items for the BT Freestyle 3200 or 3500 range please call
0870 240 3962.

61General information

For your records

Date of purchase:
Place of purchase:

For guarantee purposes, proof of
purchase is required, so please keep
your receipt.

Enter your system PIN here:

[

/ //

Enter your remote access code here:

[

/ //

]

]

Technical information

How many telephones can you have?

All items of equipment have a Ringer Equivalence Number (REN) which is used to
calculate the number of items that may be connected to any one telephone line. The BT
Freestyle 3500 has a total REN of 1, i.e. for a base and up to 4 handsets. Any other

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

62 General information

instrument provided by BT may be assumed to have a REN of 1 unless stated otherwise.
A total REN of 4 is allowed per telephone line. If the total REN of 4 is exceeded, the
telephone may not ring. With different telephone types there is no guarantee of ringing,
even when the REN is less than 4.

Only use approved power supply, item code 009294.

Only use approved AAA NiMH rechargeable batteries.

Additional handsets

You are NOT able to register additional handsets to your BT Freestyle 3500
base station.

Your handset(s) are factory registered to the base station and are not compatible
with any other base stations.

The BT Freestyle 3500 is NOT GAP compatible.

R&TTE

This product is intended for use within the UK for connection to the public telephone
network and compatible switchboards.

This equipment complies with the essential requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive (1999/5/EC).

If you would like a copy of the Declaration of Conformity please visit:
[e-mail]

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Visit us at www.bt.com

Offices worldwide

The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of
contract. Nothing in this publication forms any part of any contract.

© British Telecommunications plc 2006.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
BT Freestyle 3500 Issue 2 (01/06) 2
Designed and produced by The Art & Design Partnership Ltd.
Printed in China