BT Freestyle 350 User Manual

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

BT Freestyle 350

User Guide

Section

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Welcome…

to your BT Freestyle 350
Digital Cordless Telephone

Directory lets you store up to 100 names and numbers for

•

easy dialling.

The BT button provides quick access to a range of useful services,

•

including SMS text messages, Calls list and BT services such as
Helpdesk and Directory Enquiries.

Send and receive SMS text messages.

•

Caller Display lets you see who’s calling and your phone stores

•

details of the last 30 callers in a Calls list. Caller Display requires
subscription.

Answering machine can be operated from the base, at a handset

•

or by remote access from another phone.

Expandable system. You can have up to 5 GAP compatible

•

handsets registered to your BT Freestyle 350 base. Make internal
calls between two handsets while a third is on an external call.

Change the wallpaper and colour of the screen on each handset.

•

Digital call clarity with up to 300m range outdoors and up to

•

50m indoors (in ideal conditions).

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Section

This User Guide provides you with all the
information you need to get the most from
your phone.

Before you make your first call you will
need to set up your phone. Follow the
simple instructions in ‘Getting Started’, on
the next few pages.

Need help?

If you have any problems setting up or using your BT Freestyle 350
please contact the Helpdesk on 0870 240 3962 or
email [e-mail].

Alternatively, you may find the answer in the ‘Help’ section at
the back of this guide.

Got everything?

• BT Freestyle 350 handset

• BT Freestyle 350 base

• 2 x AAA NiMH rechargeable
batteries (already fitted)

• Mains power adaptor
(item code 030649)

• Telephone line cord

If you have purchased a
BT Freestyle 350 multiple pack
you will also have the following
items for each handset:

• BT Freestyle 350 additional
handset

• BT Freestyle 350 charger

• 2 x AAA NiMH rechargeable
batteries (already fitted)

• Mains power adaptor for
charger (item code 030648)

4

In this guide

4

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Getting started

Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting up for multiple packs . . . . . . . . . . . . 9

Getting to know your phone

Handset buttons. . . . . . . . . . . . . . . . . . . . . . . 10

Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Handset display icons . . . . . . . . . . . . . . . . . . 12

Navigating the menus . . . . . . . . . . . . . . . . . . 13

Handset menus . . . . . . . . . . . . . . . . . . . . . . . 14

Using the phone

Switch the handset power on/off . . . . . . . . . 15

Make an external call . . . . . . . . . . . . . . . . . . . 15

Preparatory dialling . . . . . . . . . . . . . . . . . . . . 15

End a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Receive a call . . . . . . . . . . . . . . . . . . . . . . . . . 15

Earpiece volume. . . . . . . . . . . . . . . . . . . . . . . 16

Secrecy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Make a call handsfree . . . . . . . . . . . . . . . . . . 16

Answer a call handsfree . . . . . . . . . . . . . . . . . 17

Switch to handsfree during a call . . . . . . . . . 17

Redial a number from the redial list . . . . . . . 17

Copy a number from the redial list to

the directory. . . . . . . . . . . . . . . . . . . . . . . . . . 18

Delete a redial number . . . . . . . . . . . . . . . . . 18

Delete all redial numbers . . . . . . . . . . . . . . . . 18

To lock/unlock the keypad. . . . . . . . . . . . . . . 18

Find handset. . . . . . . . . . . . . . . . . . . . . . . . . . 19

Ringer on/off . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using the directory. . . . . . . . . . . . . . . . . . . . . 20

Store an entry. . . . . . . . . . . . . . . . . . . . . . . . . 20

Dial an entry . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Edit an entry . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Delete an entry. . . . . . . . . . . . . . . . . . . . . . . . 21

Delete all entries . . . . . . . . . . . . . . . . . . . . . . 21

Calls list

View new calls list entries . . . . . . . . . . . . . . . 22

Dial from the calls list. . . . . . . . . . . . . . . . . . . 22

View further call details . . . . . . . . . . . . . . . . . 23

Save entry to the directory . . . . . . . . . . . . . . 23

Delete a calls list entry. . . . . . . . . . . . . . . . . . 23

Delete entire calls list . . . . . . . . . . . . . . . . . . . 24

Info services

Open SMS menu . . . . . . . . . . . . . . . . . . . . . . 25

Open calls list menu . . . . . . . . . . . . . . . . . . . . 25

Replace pre-stored numbers in the

BT Services menu . . . . . . . . . . . . . . . . . . . . . . 26

Add additional entries . . . . . . . . . . . . . . . . . . 26

BT 118 500 Directory/Helpdesk . . . . . . . . . . 27

Call Divert on/off/check status . . . . . . . . . . . 28

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

5In this guide

Call Waiting on/off/check status . . . . . . . . . . 28

Answer a call waiting call. . . . . . . . . . . . . . . . 28

SMS text messages

Subscribe to the SMS service . . . . . . . . . . . . 29

Send/save text messages. . . . . . . . . . . . . . . . 30

Receiving and reading text messages . . . . . . 30

Reply to a text message . . . . . . . . . . . . . . . . . 31

Delete a text message . . . . . . . . . . . . . . . . . . 31

Call the sender’s phone number . . . . . . . . . . 32

Save the sender’s number in the directory. . 32
Send/edit/delete text messages in

the outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Message alert beep on/off . . . . . . . . . . . . . . 33

Add or change SMS Service Centre numbers . 34

Select a Send Service Centre number . . . . . . 35

Handset settings

Set wallpaper . . . . . . . . . . . . . . . . . . . . . . . . . 36

Handset name . . . . . . . . . . . . . . . . . . . . . . . . 36

Display contrast . . . . . . . . . . . . . . . . . . . . . . . 37

Menu colour . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Backlight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Ringer melody . . . . . . . . . . . . . . . . . . . . . . . . 38

Ringer volume . . . . . . . . . . . . . . . . . . . . . . . . 38

Key beeps . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Battery low . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Out of range warning. . . . . . . . . . . . . . . . . . . 40

Set CallMe. . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Switch CallMe off . . . . . . . . . . . . . . . . . . . . . . 41

Auto answer . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Reset settings . . . . . . . . . . . . . . . . . . . . . . . . . 42

Base settings

Ringer volume . . . . . . . . . . . . . . . . . . . . . . . . 43

Ringer melody . . . . . . . . . . . . . . . . . . . . . . . . 43

Dial mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Recall mode . . . . . . . . . . . . . . . . . . . . . . . . . . 44

PBX access . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Change PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Reset settings . . . . . . . . . . . . . . . . . . . . . . . . . 46

Set date and time. . . . . . . . . . . . . . . . . . . . . . 47

Answering machine

Date and time. . . . . . . . . . . . . . . . . . . . . . . . . 48

Operating from the base . . . . . . . . . . . . . . . . 49

Switch on/off . . . . . . . . . . . . . . . . . . . . . . . . . 49

Playing messages . . . . . . . . . . . . . . . . . . . . . . 49

Adjust volume . . . . . . . . . . . . . . . . . . . . . . . . 49

Operating from the handset . . . . . . . . . . . . . 50

Switch on/off . . . . . . . . . . . . . . . . . . . . . . . . . 50

Outgoing messages . . . . . . . . . . . . . . . . . . . . 50

Record your own outgoing message . . . . . . 51

Play outgoing message . . . . . . . . . . . . . . . . . 52

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

6 In this guide

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Reinstate pre-recorded outgoing message . 52

Set answer mode . . . . . . . . . . . . . . . . . . . . . . 53

Set answer delay . . . . . . . . . . . . . . . . . . . . . . 54

Set and check answer delay . . . . . . . . . . . . . 54

Recording time. . . . . . . . . . . . . . . . . . . . . . . . 55

Playing messages . . . . . . . . . . . . . . . . . . . . . . 55

Delete all old messages . . . . . . . . . . . . . . . . . 56

Record a memo . . . . . . . . . . . . . . . . . . . . . . . 57

Call screening . . . . . . . . . . . . . . . . . . . . . . . . . 57

Memory full . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Remote access . . . . . . . . . . . . . . . . . . . . . . . . 58

Security PIN . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Set/change security PIN . . . . . . . . . . . . . . . . 58

Operating your answering machine from

another phone . . . . . . . . . . . . . . . . . . . . . . . . 59

Switch answering machine on remotely. . . . 60

Additional handset and bases

Registering additional handset . . . . . . . . . . . 61

Select a base. . . . . . . . . . . . . . . . . . . . . . . . . . 62

Deregister handset. . . . . . . . . . . . . . . . . . . . . 62

Call another handset . . . . . . . . . . . . . . . . . . . 63

Transfer a call to another handset. . . . . . . . . 63

Conference call. . . . . . . . . . . . . . . . . . . . . . . . 63

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

General information

Replacing the handset batteries . . . . . . . . . . 70

Connecting to a switchboard. . . . . . . . . . . . . 70

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Product disposal instructions . . . . . . . . . . . . 71

Technical information. . . . . . . . . . . . . . . . . . . 72

Guarantee. . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Getting started

Location

You need to place your BT Freestyle 350 within 2 metres of
the mains power socket and telephone socket so that the
cables will reach. Make sure it is at least 1 metre away from
other electrical appliances to avoid interference.

Your BT Freestyle 350 works by sending radio signals between
the handset and base. The strength of the signal depends on
where you site the base. Putting it as high as possible ensures
the best signal.

Setting up

1. Push the mains power cable into the socket on the underside
of the base and plug the other end of the adaptor into the
mains power wall socket and switch the power on.

WARNING

Do not place your BT Freestyle 350 in
the bathroom or other humid areas.

Handset range

The BT Freestyle 350 has a range of up
to 300 metres outdoors when there is
a clear line of sight between the base
and handset.

Any obstruction between the base and
handset will reduce the range
significantly. With the base indoors
and handset either indoors or
outdoors, the range will normally be
up to 50 metres. Thick stone walls can
severely affect the range.

Signal strength

The icon on your handset indicates
when you are in range of the base.
If you begin to move out of range,
the icon will flash and the handset
will beep.

IMPORTANT

Do not connect the telephone line
until the handset is fully char

Only use the power and telephone
cables supplied with the product.
The base station must be plugged into
the mains power sock

ged.

et at all times.

7

Mains power cable

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

8 Getting started

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Battery low warning

If the symbol flashes in the display
and you hear a warning beep every few
seconds, you will need to recharge the
handset before you can use it again.

During charging, the icon will scroll
in the display.

Talk/Standby time

In ideal conditions, fully charged
handset batteries should give up to
10 hours talk time or up to 100 hours
standby time on a single charge. The
base must remain plugged in to the
mains and switched on at all times.

Note that new batteries do not reach
full capacity until they have been in
normal use for several days.

Battery performance

To keep your batteries in the best
condition, leave the handset off the
base for a few hours at a time.
Running the batteries right down at
least once a week will help them last as
long as possible.

After charging your handset f
first time, subsequent charging time is
about 6–8 hours a day.

Batteries and handset may become
warm during charging. This is normal.

or the

2. Batteries will come inserted in the battery compartment.
Pull the plastic tag as instructed to activate the batteries.

3. Place the handset on the base to charge for at least 16 hours.
When the handset is fully charged, the battery icon on the
display shows .

4. After 16 hours charging, plug one end of the telephone line
cord into the socket on the underside of the base and the
other end into the telephone wall socket.

Telephone line cord

IMPORTANT
When you connect to the telephone line, please note that your
BT Freestyle 350 answering machine will be set to On.

To set the date and time, please see page 47.

Your BT Freestyle 350 is ready to use.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

9Getting Started

Setting up for multiple packs

If you have purchased a BT Freestyle 350 multiple pack, you
will also need to follow the instructions shown below to
prepare any additional handsets and chargers for use.

For each additional handset and charger:

1. Connect the power adaptor to the charger and switch on at
the mains socket.

2. Batteries will come inserted in the battery compartment.
Pull the plastic tag as instructed to activate the batteries and
charge for at least 16 hours.

Your BT Freestyle 350 additional handset comes pre-registered
to the base. The handset number will be shown on the display.

Battery performance (continued)

The charge capacity of rechargeable
batteries will reduce with time as they
wear out, giving the handset less
talk/standby time. Eventually they will
need to be replaced. New batteries are
available from the BT Freestyle 350
Helpdesk on 0870 240 3962. For
instructions on how to install new
batteries, see page 70.

Further help

If you experience any problems, please
call the Helpdesk on 0870 240 3962 or
email [e-mail]

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

10

Getting to know your phone

Handset buttons

In standby mode, press to open and

scroll through the Calls list, page 22.

In talk mode, press to increase the

earpiece or speaker volume, page 16.

In menu mode, press to scroll through

During a call, press to swit

Press to switch calls to the loudspeaker,

In standby mode, press to open and

oll through the redial list, page 17.

scr

In talk mode, press to decrease the

earpiece or speaker volume, page 16.

In menu mode, press to scroll through

Press to make or receive calls, page 15.

Press and hold to switch the handset

ringer on and off, page 19.

When entering text, switches between

upper and lower case letters.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Calls/Scroll up

the menu options

Clr/Scroll left

ch secrecy

on/off, page 16.

Handsfree

page 16.

Redial/Scroll down

the menu options.

Talk

Option buttons

Press to select the options shown on
the display above each button.

BT Services

Press to access SMS texts, Calls lists,
and BT services, page 25.

Recall

For use with switchboards, page 44.

Directory/Scroll right

In standby mode, press to access the
directory, page 20.

In menu mode, press to scroll through
the menu options

End call/Handset off

Press to end a call, page 15.

Press and hold to switch handset off,
page 15.

Press to return to standby from a menu.

/✱

/#

ess and hold to lock/unlock the

Pr
keypad, page 19.

Base

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

11Getting to know your phone

Press to ring the handset(s),

to help you find it if it is

missing, page 19.

Press to switch answering

machine on or off, page 49.

Press once to repeat current

message, twice to play

previous message, page 49.

Press to decrease playback

volume, page 49.

Delete messages, page 49.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Find

Answer on/off

<SKIP

Volume -

Delete

Power LED

On = power on
Flashing = line in use.

SMS LED

Indicates you have new
SMS messages.

Stop

Press to stop message
playback, page 49.

Play

Press to play messages,
page 49.

Message Count

SKIP>

Press to play next message,
page 49.

Volume +

Press to increase playback
volume, page 49.

er

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

12 Getting to know your phone

Handset display icons

Displayed in standby mode.

Handset name

Date

Shows the date in day/month

format.

Handset number

Displayed in standby mode.

Time

Shows the time in hours and
minutes.

Int Menu

Range

Steady Indicates good connection

Flashing Connection to the base is poor or lost

Handsfree

The loudspeaker is swit

In use

Steady

Flashing Incoming call

Handset ringer off

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

A call is in progress

ched on

ecy

Secr

Secrecy switched on. Your caller cannot hear you.

Keypad lock on

ery level

Batt

Steady Shows current battery charge level

Scrolling Handset battery is charging

Flashing Batter

Answer machine on

y charge is very low

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Navigating the menus

Your BT Freestyle 350 has an easy to use menu system.
Each menu leads to a list of options.

1. From the standby screen, press the
open the main menu screen (shown opposite), then use the
navigation buttons to highlight the menu option you want.
The currently selected menu is shown at the top of the screen,
for example

2. Press the

Info services

OK option button to open the highlighted menu or

Back to return to the previous screen.

Once you have opened a menu, press the and buttons
to scroll through the options displayed.

Use the and buttons to select the options displayed
on the screen.

To exit or go back to the previous screen, press , or press

Back option (if available).

the

Press to return to standby.

If no buttons are pressed for 30 seconds, the display will
automatically revert to standby.

Menu option button to

.

13Getting to know your phone

Press the Menu option button, then
use the navigation buttons.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

14 Getting to know your phone

Handset menus

SMS messages

Write message

Inbox

Outbox

SMS settings

Handset tones

Ringer

Warning tones

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Info services (currently selected)

SMS messages

Calls list

BT Services

Settings

Setup handset

up base

Set

e/Time

Dat

Register handset

Deregister handset

Handset display

Wallpaper

Handset name

Contrast

Colour options

Backlight

Answer Machine

Play messages

e all old messages

Delet

Answer on/off

Answer settings

Records memo

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Using the phone

Switch the handset power on/off

1. Press and hold then press Yes to confirm.

2. To switch handset back on, press and hold then press
to switch back on.

Make an external call

1. Press . The icon is displayed. Dial the telephone number.

Preparatory dialling

1. Enter the number first. If you make a mistake, press Del to
delete the last digit. Press to dial.

End a call

1. Press or place the handset back on the base/charger.

Receive a call

When you receive a call, the phone rings and the icon
flashes in the display. If you have subscribed to your network’s
Caller Display service, the caller’s details will be displayed.
See page 22 formore information.

1. If your handset is on the base, pick it up to answer the call.
Or, if your handset is off the base, press .

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

No

Call timer

Your handset will automatically time
the duration of all external calls. The
handset display shows the call duration
both during and for a few seconds
after your call.

Auto answer

If auto answer set to ON you can jus
pick the handset up off the base to
answer a call. If aut
OFF, you will need to press .
Auto answer ON is the default setting.

15

t

o answer is set to

16 Using the phone

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Earpiece volume

During a call, you can adjust the volume of the earpiece.

1. Press or to increase or decrease the volume.
The display shows the volume level.

Secrecy

During a call, you can switch off the microphone so you can
talk to someone nearby without your caller hearing.

1. During a call, press . The icon is displayed.
Your caller cannot hear you.

2. Press again to resume your call.

Handsfree

Handsfree lets you talk to your caller without holding the
handset. It also enables other people in the room to listen to
your conversation over the loudspeaker.

Make a call handsfree

During a handsfree call, press or

to change the volume.

1. Enter the number then press . The icon is displayed and
you can hear your call being dialled over the loudspeaker.

2. Press to end the call.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Answer a call handsfree

1. When the phone rings, press to answer your call and put
your caller on the loudspeaker.

Switch to handsfree during a call

1. Press to toggle between the loudspeaker and the earpiece.

2. Press to end the call.

Redial

The last 20 telephone numbers called are saved to a redial list.
You can then select any of the numbers to redial, delete or
copy to the phonebook.

Redial a number from the redial list

1. Press . The last number called is displayed.

2. Scroll or through the redial list to the number you
want to redial.

3. Press to dial.

If the number is stored in the directory
and a name/number mat
the name will be displayed instead.

ch is found,

17Using the phone

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

18 Using the phone

If the directory is already full, the
display will show
You will need to delete a number in the
phonebook first, see page 21.

Directory full

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Copy a number from the redial list to the directory

1. Press . Scroll or through the redial list to the

.

number you want to copy.

2. Press

Opt and scroll to

3. Enter the name then press

Save to dir

Save.

4. Press to return to standby.

Delete a redial number

1. Press . Scroll or through the redial list to the
number you want to delete.

2. Press

3. Press

Delete entry

OK then Ye s to confirm.

is highlighted.

Opt.

4. Press to return to standby.

. Press OK.

Delete all redial numbers

1. Press .

2. Press

3. Press

Opt and scroll to

OK then Yes to confirm.

Delete list

.

4. Press to return to standby.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Keypad lock

You can lock the keypad so that it cannot be used accidentally
while carrying it around.

To lock the keypad

1. Press and hold . The display shows

To unlock the keypad

1. Press and hold again. The display will return to standby.

Keypad locked

.

Find handset

You can locate a missing handset by making it ring.

1. Press on the base. All handsets registered to the base
will ring.

2. Press again to stop the ringing. Or, press any button on
the handset.

19Using the phone

The icon will be displayed while
the keypad lock is ON.

Ringer on/off

1. To turn the handset ringer off, press and hold .
The icon will be displayed.

2. Press and hold to turn the ringer on again.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

20 Using the phone

Entering names

When entering a name, the characters
available for each key are displayed
when the relevant button is pressed.

Use the keypad letters to enter names,
e.g. to store TOM:

Press once to enter T.

three times t

Press

Press once to enter M.

Writing tips

Press Del to delete the last digit.

Press to enter a space.

Press to switch between upper
and lower case letters and numbers.

Use , and to enter other
punctuation characters.

Entering numbers

Make sure you enter the full telephone
number including the dialling code if
you subscribe to a Caller Display
service and want the name of your
caller displayed instead of the number.

To enter a pause within a telephone
number when storing a directory
entry, press and hold and a P will
be displayed.

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Using the directory

You can store up to 100 entries in the directory. Each entry
contains a name and number. Names can be up to 15
characters long and numbers up to 24 digits.

Store an entry

o enter O.

1. Press to open the directory.

2. When storing the first entry:
The display shows

OK.

Press

Empty

When storing further entries:
The first entry is displayed. Press

OK.

Press

3. Enter the phone number and press

4. Enter the name and press

Dial an entry

1. Press and scroll or to the entry you want to dial.

Or to search alphabetically, press the relevant keypad button,
e.g. for ‘Tom’, press then scroll through the entries under T.

2. Press . The number is displayed and dialled.

. Press Opt.

Opt.

Save.

New entry

New entry

OK.

is displayed.

is displayed.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Edit an entry

1. Press and scroll or to the entry you want to edit.

Opt, scroll to

2. Press

3. Change the number, then press

4. Change the name, then press

Edit entry

OK.

Save.

and press OK.

5. Press to return to standby.

Delete an entry

1. Press and scroll or to the entry you want to delete.

2. Press

Opt, scroll to

3. Press

Yes to confirm or No to cancel.

Delete entry

and press OK.

4. Press to return to standby.

Delete all entries

1. Press .

Opt, scroll to

2. Press

Ye s to confirm or No to cancel.

3. Press

Delete all

and press OK.

4. Press to return to standby.

21Using the phone

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

22

Calls list

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

IMPORTANT

To use Caller Display and make the
most of the calls list feature you must
first subscribe to your network
provider’s Caller Display service.
A quarterly fee may be payable.

For more details on BT’s Calling
Features, including BT Caller Display,
call BT free on 0800 800 150.

For some incoming calls the caller
information may not available and
cannot therefore be displayed. In this
case your BT Freestyle provides you
with some explanatory information.

To ensure that the caller’s name is
displayed, make sure you have stored
the full number, including the dialling
code in the phonebook.

The calls list contains the details of your last 30 missed, or
unanswered calls. You can then see the time and date of the
call, dial numbers from the list, or copy them to the
phonebook. If a call is received when the calls list is full, then
the oldest entry will be deleted automatically.

The calls list uses Caller Display information. If you have
subscribed to a Caller Display service, you will be able to see
your caller’s details on your handset display (provided it is not
withheld) prior to answering the call.

If your caller’s name and number are stored in the phonebook
and a name/number match is found, you will see the caller’s
name on the display instead.

View new calls list entries

When you have new, unanswered calls in the calls list the
display will show

New calls

and the calls icon wil appear

above the button.

Press or to open the calls list and view the new entries.

Dial from the calls list

1. From standby, press to open the calls list. Use the and

buttons to scroll through the entries.

2. Press . The number is displayed and dialled.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

View further call details

1. Press , scroll and to the entry you want to view and

Opt.

press

2. Scroll to

Details

call and the caller’s number are displayed. Press

and press OK. The date and time of the

Back to return

the previous menu level.

3. Press to return to standby.

Save entry to the directory

1. Press , scroll and to the entry you want to save and

Opt.

press

2. Scroll to

Save to dir.

3. Enter a name and press

and press OK.

Save. The entry is saved.

4. Press to return to standby.

If a caller has withheld their number,

WITHHELD

will be displayed.

See page 20 for more information on
entering names.

23Calls list

Delete a calls list entry

1. Press , scroll and to the entry you want to delete
and press

Delete entry

2.

3. Press

Opt.

is highlighted. Press OK.

Ye s to confirm or No to cancel.

4. Press to return to standby.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

24 Calls list

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Delete entire calls list

1. Press to open the calls list.

2. Scroll to

3. Press

Delete list

Ye s to confirm or No to cancel.

and press OK.

4. Press to return to standby.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Info services

You can use the Info services menu or the button to
provide quick access to a range of pre-stored BT Calling
Features and also as an alternative way to access the SMS and
Calls list menus.

Open SMS menu

Press then press OK. For full details on sending and
receiving SMS text messages, see page 29.

Open calls list menu

Press , scroll to
on using the calls list see page 22.

BT Services

• BT Freestyle Helpdesk

• BT Directory Enquiries

• Call Divert On

• Call Divert Off

• Check Divert

• Call Waiting On

• Call Waiting Off

• Check Call Waiting

Calls list

and press OK. For full details

IMPORTANT

If you are not connected to the BT
network, some of these services may
not be available. Please contact your
network provider.

For further information, see the BT
Calling Features User Guide supplied
when you subscribe to the services of
your choice.

If you prefer, you can delete the pre­stored entries and replace them with
your own numbers. See page 20.

ed numbers can also be

tor

New s
added to the end of the list.

25

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

26 Info services

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Replace pre-stored numbers in the BT Services menu

1. Press (or press Menu then OK).

2. Scroll to

BT services

and press OK.

3. Scroll and to the entry you want to replace and press

4. Display highlights

5. Press

Del to delete the number and use the keypad to enter

the new number. Press

6. Press

Del to delete the name and use the keypad to enter the

new name. Press

Edit entry

Save.

. Press OK.

OK.

Add additional entries

There are two empty entries in the BT Services list that can be
allocated additional names and numbers.

1. Press (or press

2. Scroll to

Edit entry

3.

Menu then OK).

BT services

and press Opt.

is highlighted, press OK.

4. Use the keypad to enter a number and press

5. Use the keypad to enter a name and press

6. Press .

Opt.

OK.

Save.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

BT 118 500 Directory
Enquiries/Helpdesk

1. Press (or press Menu then OK).

2. Scroll to

Dir enquiries

3.
enquiries or scroll to
Freestyle helpdesk.

BT services

is highlighted. Press to dial BT directory

and press OK.

Helpdesk

and press to dial the BT

Call Divert

Call Divert lets you divert incoming calls to another number
where you can be reached. You can set a number and switch
the service on or off.

Call Divert on/off/check status

1. Press (or press Menu then OK).

2. Scroll to

3. Scroll and to
and press OK.

4. Press to dial the pre-stored code and listen to the
announcement.

BT services

and press OK.

Divert on,Divert off

or

Check divert

27Info services

Call Diversion services may allow other
divert options. Check with your
network provider for details.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

28 Info Services

Providing you have a Caller Display
service, the screen will show the
caller’s details.

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Call Waiting

Call Waiting lets you know if another person is trying to
contact you while you are on a call. If a second caller rings you
will hear a beep in the handset.

Call Waiting on/off/check status

1. Press (or press Menu then OK).

2. Scroll to

BT services

3. Scroll and to

call wait

and press OK.

4. Press to dial the pre-stored code and listen to the
announcement.

Answer a call waiting call

During a call, you hear the call waiting signal, press .
Your first caller is put on hold and you are connected to your
second caller.

1. Press to toggle between the two callers.

2. Press to hang up the current call.

and press OK.

Call wait on,Call wait off

or

Check

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

SMS text messages

Welcome to the BT SMS Service on your BT Freestyle 350.
The service is provided by BT.

Your BT Freestyle 350 can send and receive SMS messages
from participating mobile networks and compatible landline
telephones in the UK.

The fixed line SMS service is provided under BT’s terms and
conditions for telephone service. These can be found by
visiting the BT.com website at: www.bt.com/terms/tor.htm

Subscribe to the SMS service

When you send your first SMS text message from your
BT Freestyle 350 you will automatically be registered for
the service.

On receipt of your first SMS through the service, the system
will send you a welcome SMS message back.

You may also register by sending the word ‘Register’ to 00000
upon which you will receive a confirmation message.

Cost of the fixed line service

There is no subscription charge (other than the subscription to
Caller Display). Visit the BT.com website (www.bt.com) to find
out how much it costs to send a SMS text message (prices
depend upon your current call package).

SMS stands for Short Messaging Service

IMPORTANT

You must subscribe to your Network
Provider’s Caller Display service so
that you can use SMS text messaging.
A quarterly fee may be payable, please
contact your network provider for
more details.

When you are using SMS text messaging
you must not withhold your telephone
number or the service will not allow you
to connect.

You may also send messages to landline
phones that are NOT SMS compatible.
Messages to non-compatible lines will
be connected to voice text and
delivered in spoken words to the
telephone as a call. Please note that
the conversion can translate common
abbreviations and smileys etc, but to
ensure maximum clarity of message
deliver, abbreviations etc should be
used sparingly.

29

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

30 SMS text messages

SMS messages menu

Entering text

Use the keypad to enter characters.
When you pr
keypad, the characters available are
shown at the bottom of the display.
Press the button repeatedly to move
through the characters shown.

For example, press twice to enter
Press

If the next character you want to enter
is on the same button, wait for the
cursor to move right.

Writing tips

If you make a mistake, use and
to move left and right through the
message and press Del to delete
char

Press to enter a space.

Press to switch between upper
and lower case letters and numbers.

Use , and to enter other
punctuation characters.

If you have more than one handset,
all handsets use the same inbox
and outbox.

ess a button on the

once to enter

acters.

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Send/save text messages

1. Press Menu, scroll left to SMS messages menu and press OK.

2.

Write message

3. The display shows

is highlighted. Press OK.

Enter message

message using the keypad. When you have finished press

4. The display shows

t

b

.

want to send the message to and press

.

Opt to send to a number in the calls list or redial list.

Press

Number:

Or, press to send to a number in stored in the directory.

Send message

5.

Or, scroll to

is highlighted. Press OK to send the message.

Save message

message in the outbox for sending later (see page xx).

Receiving and reading text messages

When you receive new text messages, you will hear the
message alert beep and the display will show

Also, when you have new messages the message icon will
appear above the button. Pressing the button will
take you directly to the inbox where you can read your new
messages. Alternatively:

1. Press

Menu, scroll left to SMS messages menu and press OK.

. Begin typing your

.Enter the phone number you

OK. Alternatively:

and press OK to save the

New message

OK.

.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

31SMS text messages

2. Scroll to

Inbox

and press OK.

3. Scroll or , if required, to the message you want to read
first and press

Read.

4. Press Back to return to the inbox.

Reply to a text message

1. When reading a text message, press Opt.

Reply

2.

3. To use the sender’s message in your reply, press

is highlighted. Press OK.

Ye s . Or, press

No to start with a blank message.

4. Enter your message and press

Send.

Delete a text message

1. Press Menu, scroll left to SMS messages menu and press OK.

2. Scroll to

Inbox

or

Outbox

and press OK.

3. Scroll or to the message you want to delete and

Opt.

press

4. Scroll to

5. Press

Delete message

Yes

to confirm or Noto cancel.

and press OK.

If you include the sender’s message,
the text will be inserted at the
beginning of your message. You can
then edit it as normal.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

32 SMS text messages

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Call the sender’s phone number

1. Press Menu, scroll left to SMS messages menu and press OK.

2. Scroll to

Inbox

and press OK.

3. Scroll or to the message you want and press

4. Scroll to

Call number

and press OK.

Save the sender’s number in the directory

1. Press Menu, scroll left to SMS messages menu and press OK.

2. Scroll to

Inbox

and press OK.

3. Scroll or to the message you want and press

4. Scroll to

5. Enter the name and press

Save to dir.

and press OK.

Save.

6. Press to return to standby.

Opt.

Opt.

Send/edit/delete text messages in the outbox

1. Press Menu, scroll left to SMS messages menu and press OK.

Messages in the outbox are labelled
according to their status. For example,

Saved msg

or
message that failed to be sent.

indicates a saved message

Msg failed

which indicates a

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

2. Scroll to

Outbox

and press OK.

3. Scroll or to the message you want.

4. Press

Read to read the message or press Opt and scroll or

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

33SMS text messages

to choose from:

Send message

Press OK to view the phone number, then either OK to send or

Del to edit.

Edit message

Press OK to edit the message and phone number.

Delete message

Press OK, then Ye s to confirm or No to cancel.

Message alert beep on/off

When you have new messages, your handset will beep.
The default setting is on. You can switch the setting off.

Menu, scroll left to SMS messages menu and press OK.

1. Press

2. Scroll to

3. Scroll to

4. Scroll or to select

SMS settings

New msg alert

On

and press OK.

and press OK.

or

Off

. Press OK.

5. Press to return to standby.

Press to exit the menu and return
to standby at any time.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

34 SMS text messages

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

SMS Service Centre numbers

To send and receive SMS text messages you need the
telephone number of your Network’s SMS Centre.

If you accidentally delete the Send or Receive SMS Service
Centre numbers you will need to re-enter them in order for
your SMS Service to work.

Send SMS Service number is: 1470P17094009.

The

Receive SMS Service number is: 0800587529.

The

Adding or changing SMS Service Centre numbers

Your BT Freestyle 310 is pre-set to send using Service Centre 1
and receive using Service Centre 2.

1. Press

2. Scroll to

3.

4. Scroll or to select the centre you want and press OK.

5. Enter the service centre number you want and press OK.

6. Press to return to standby.

Menu, scroll left to SMS messages menu and press OK.

SMS settings

Service centre

is highlighted. Press OK.

and press OK.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Select a Send Service Centre number

If you have entered additional Service Centre numbers,
you can choose which send Service centre you want to use.
Your BT Freestyle 350 is pre-set to send using Service Centre 1
and receive using Service Centre 2.

Menu, scroll left to SMS messages menu and press OK.

1. Press

2. Scroll to

3. Scroll to

4. Scroll or to service centre you want and press

SMS settings

Send service

and press OK.

. Press OK.

OK

5. Press to return to standby.

35SMS text messages

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

36

Handset settings

The maximum number of characters
is 13.

Handset display

Set wallpaper

Choose from 8 different wallpaper patterns for your handset
display, or remove the wallpaper.

Menu. Scroll right to Handset display menu and press OK.

1. Press

2.

Wallpaper

3. Scroll or through the options and press

4. Press to return to standby.

Handset name

You can give your handset a personalised name if you are
using more than one handset.

1. Press

2. Scroll to

3. Press to delete the current name. Then enter a new name
using the keypad and press

4. Press to return to standby.

is highlighted. Press OK.

OK to confirm.

Menu. Scroll right to Handset display menu and press OK.

Handset name

and press OK.

Save.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Display contrast

1. Press Menu. Scroll right to Handset display menu and press OK.

2. Scroll to

Contrast

and press OK.

3. Press or to select the contrast level you want, then

OK.

press

4. Press to return to standby.

Menu colour

1. Press Menu. Scroll right to Handset display menu and press OK.

2. Scroll to

Colour options

and press OK.

3. Press or to select the colour you want: blue, pink,
green, yellow, purple or amber. Then press

OK.

4. Press to return to standby.

37Handset settings

Backlight

Select between Always Off, Always On or On for 10 Minutes.

Menu. Scroll right to Handset display menu and press OK.

1. Press

2. Scroll to

Backlight

3. Press or to the setting you want, then press

and press OK.

OK.

4. Press to return to standby.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

38 Handset settings

There are 14 handset ringer melodies.

You will hear a sample ring on each
button press.

There are 5 volume levels and Off.

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Handset tones

Ringer melody

1. Press Menu. Scroll to Handset tones menu and press OK.

Ringer

2.

3. Scroll to

4. Scroll or through the melody options and press

5. Press to return to standby.

1. Press Menu. Scroll to Handset tones menu and press OK.

2.

3. Press

4. Scroll or to the ringer volume you want and press

5. Press to return to standby.

is highlighted. Press OK.

Ring melody

and press OK. The first ringer

melody is displayed and a sample played.

select the melody you want.

Ringer volume

Ringer

is highlighted. Press OK.

OK again to select

Ring volume

OK to

.

OK.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Warning tones

Key beeps

Every time you press a button on your BT Freestyle 350 you
hear a beep. You can switch these beeps off.

Menu. Scroll to Handset tones menu and press OK.

1. Press

2. Scroll to
select

3. Scroll or to highlight
the option highlighted.

4. Press to return to standby.

Battery low

When your battery needs recharging, youwill hear a regular beep.

1. Press

2. Scroll to

3. Scroll to

4. Scroll or to highlight
the option highlighted.

5. Press to return to standby.

Warning tones

Key beep

.

and press OK. Press OK again to

On

or

Off

, then press OK to select

Menu. Scroll to Handset tones menu and press OK.

Warning tones

Battery low

and press OK.

and press OK.

On

or

Off

, then press OK to select

Default setting is ON.

If you switch the handset key tones
off, you will not hear any confirmation
tones when altering settings.

Default setting is ON.

39Handset settings

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

40 Handset settings

Default setting is ON.

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Out of range warning

A warning beep will sound when the handset signal is going
out of range.

1. Press

2. Scroll to

3. Scroll to

4. Scroll or to highlight

5. Press to return to standby.

Menu. Scroll to Handset tones menu and press OK.

Warning tones

Out of range

the option highlighted.

and press OK.

and press OK.

On

or

CallMe

You can set your BT Freestyle 350 to call you if you need to be
contacted urgently when away from home. By setting CallMe
and entering your mobile or an alternative contact number
your BT Freestyle 350 will dial the number when any button
(except the Opt button) is pressed.

Off

, then press OK to select

Set CallMe

1. Press Menu. Scroll to Settings menu and press OK.

Setup handset

2.

CallMe

3.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

is highlighted. Press OK.

is highlighted. Press OK.

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

4. Enter the 4-digit PIN (default = 0000). Press OK.

CallMe on

5.

6. Enter the full number of the phone where you can be reached
and press

Switch CallMe off

1. The display shows

2. Scroll or to highlight

is highlighted. Press OK.

OK. The display shows

CallMe

. Press Opt.

CallMe off

CallMe

.

and press OK.

Auto answer

With Auto answer switched on, you can answer calls by lifting
the handset from the base or charger. With Auto answer off,
you will always have to press to answer a call.

Menu. Scroll to Settings menu and press OK.

1. Press

Setup handset

2.

3. Scroll to

4. Scroll or to highlight

5. Press to return to standby.

is highlighted. Press OK.

Auto answer

and press OK.

On

or

Off

, then press OK.

41Handset settings

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

42 Handset settings

WARNING

If you reset your handset, you will lose
all directory and calls list entries as
well as all SMS texts.

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Reset settings

This will restore your handset settings to the original,
factory defaults.

1. Press

2.

3. Scroll to

4. Press

5. Press to return to standby.

Menu. Scroll to Settings menu and press OK.

Setup handset

is highlighted. Press OK.

Reset settings

and press OK.

Ye s to confirm or No to cancel.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Base settings

Ringer volume

1. Press Menu. Scroll to Settings menu and press OK.

2. Scroll to

Ringer

3.

Ringer volume

4.

5. Scroll or to the volume level or off, then press

6. Press to return to standby.

Ringer melody

1. Press Menu. Scroll to Settings menu and press OK.

2. Scroll to

Ringer

3.

4. Scroll to

5. Scroll or to the melody you want and press

6. Press to return to standby.

Setup base

is highlighted. Press OK.

is highlighted. Press OK.

Setup base

is highlighted. Press OK.

Ring melody

and press OK.

and press OK.

and press OK.

OK.

OK.

There are 5 volume levels and Off.

e are 5 base ringer melodies.

Ther

You will hear a sample as each melody
is highlighted.

43

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

44 Base settings

IMPORTANT

You should only change this setting
if advised to do so.

IMPORTANT

You should only change this setting
if advised to do so.

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Dial mode

Your BT Freestyle 350 is pre-set to Tone (DTMF) dialing.
If required, you can change this setting to Pulse dialing.

1. Press

2. Scroll to

3. Scroll to

4. Scroll or to highlight

Menu. Scroll to Settings menu and press OK.

Setup base

Dial mode

and press OK.

and press OK.

Tone

5. Press to return to standby.

Recall mode

The (Recall) button is used with some network and
PBX switchboard services.

1. Press

2. Scroll to

3. Scroll to

4. Scroll or to highlight

Menu. Scroll to Settings menu and press OK.

Setup base

Recall mode

and press OK.

and press OK.

Timed break

OK.

press

5. Press to return to standby.

or

Pulse

, then press OK.

or

Earth

, then

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

PBX access

If your switchboard requires a pause after the access code for
an outside line, you can program your BT Freestyle 350 to
automatically enter the pause. All the numbers in your directory
or entered into the keypad will need to prefixed with the access
code, e.g. 901977592222.

Menu. Scroll to Settings menu and press OK.

1. Press

2. Scroll to

3. Scroll to

Setup base

PBX access

4. Enter the access number and press

and press OK.

and press OK.

OK.

5. Press to return to standby.

Change PIN

Your BT Freestyle 350 has a security PIN code which you will
need to enter when changing some of the base settings.
The default setting is

0000. You may want to change this

to prevent unauthorised changes to your settings.

Menu. Scroll to Settings menu and press OK.

1. Press

2. Scroll to

3. Scroll to

Setup base

Change PIN

4. Enter the current 4 digit PIN code and press

and press OK.

and press OK.

OK.

If you change your PIN, please keep a
note of it somewhere safe. There is a
space on page 73 where you can write
it down.

For security when you ent
of the PIN code it will be displayed as
an

*.

er each digit

45Base settings

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

46 Base settings

WARNING

You will lose entries stored in the
phonebook, calls list and redial list.
Ringer melody and volume will also
return to default settings.

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

5. Enter the new 4 digit code you want and press OK.

6. Enter the new code again and press

7. Press to return to standby.

Reset settings

This will reset your BT Freestyle 350 to its original settings.

1. Press

2. Scroll to

3. Scroll to

4. Press

5. Enter the PIN number (default = 0000) and press

6. Press to return to standby.

Menu. Scroll to Settings menu and press OK.

Setup base

Reset settings

and press OK.

and press OK.

Yes to confirm or No to cancel.

OK.

OK.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Set the date and time

1. Press Menu. Scroll to Settings menu and press OK.

2. Scroll to

Date/Time

3. Enter the date using the format (DD/MM/YY) and press

4. Enter the time using the format (HH/MM) and press

5. Press to return to standby.

and press OK.

OK.

47Base settings

If you have subscribed to a Caller
Display service, the date and time will
be automatically set when you receive
your first call.

OK.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Answering machine

48

You can operate your BT Freestyle 350 answering
machine from:

• the base

• the handset

• remotely from any external Touchtone™ telephone.

The default setting for the answering machine is On.

Until you change your outgoing message, your callers will be
greeted with the pre-recorded message, “Hello, your call
cannot be taken at the moment, so please leave your message
after the tone”.

Date and time

An announcement of date and time of recording will be added
automatically to each message and memo.

When playing back messages at the handset, the date and
time of the message is displayed on the screen.

If you subscribe to your network provider’s Caller Display
service, the date and time are set automatically when your BT
Freestyle 350 receives its first call, but you may also need to
set the year using a handset, see page 47.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Operating the answering machine from
the base

Switch on/off

1. Press .

Playing messages

1. Press .

During playback:

– press once to repeat current message, twice to play

previous message.

– press to play next message.

– press to delete current message.

49Answering machine

– press to stop playback.

Adjust volume

1. Press or to increase or decrease the volume.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

50 Answering machine

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

During operation via the handset, you
will hear prompts that guide you
through each step.

Operating the answering machine from
the handset

You can use any registered BT Freestyle 350 handset to switch
your answering machine on and off, hear your messages and
adjust the answering machine settings.

Switch on/off

1. Press Menu scroll to Answer machine menu and press OK.

2. Scroll or to

3. Scroll or to select

4. Press to return to standby.

Answer on/off

On

or

Off

and press OK.

and press OK.

Outgoing messages

This is the message your callers hear when the answering
machine picks up their call. Your BT Freestyle 350 comes with
two pre-recorded outgoing messages to choose from.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

51Answering machine

Answer & Record

This invites your caller to leave a message.

The pre-recorded message is, “Hello, your call cannot be taken
at the moment, so please leave your message after the tone”.

Answer Only

This does not allow your caller to leave a message.

The pre-recorded message is, “Hello, your call cannot be taken
at the moment, and you cannot leave a message, so please
call later”.

Record your own outgoing message

An Answer & Record message can be up to 2 minutes long. An
Answer Only message can be any length depending on the
amount of recording memory available.

Menu scroll to Answer machine menu and press OK.

1. Press

2. Scroll or to

3. Scroll or to

4.

Record OGM

5. Scroll or to highlight

only

press OK.

Answer settings

Outgoing message

is highlighted. Press OK.

Answer & record

and press OK.

and press OK.

or

Answer

To set your answering machine to
Answer & Record or Answer Only,
see Set answer mode, page 53 .

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

52 Answering machine

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

6. Speak your message after the announcement.

7. To stop recording, press

Save to stop playback.

Press

8. Press to return to standby.

Play outgoing message

1. Press Menu scroll to Answer machine menu and press OK.

2. Scroll or to

3. Scroll or to

4. Scroll to

5. Scroll or to highlight

only

6. Press to return to standby.

Play OGM

press OK.

Save. Your message is played back.

Answer settings

Outgoing message

. Press OK.

Answer & record

and press OK.

and press OK

or

Answer

Reinstate pre-recorded outgoing message

This will delete your own recorded outgoing message.

1. Press

2. Scroll or to

3. Scroll or to

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Menu scroll to Answer machine menu and press OK.

Answer settings

Outgoing message

and press OK.

and press OK.

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

53Answering machine

4. Scroll to

5. Scroll or to highlight

only

6. The message is played. During playback, press
recorded message is re-instated and played.

7. Press to return to standby.

Set answer mode

Set your machine to Answer & Record or Answer Only.

1. Press

2. Scroll or to

Answer mode

3.

4. Scroll or to highlight

only

5. Press to return to standby.

Play OGM

. Press OK.

Answer & record

press OK.

Menu scroll to Answer machine menu and press OK.

Answer settings

is highlighted, press OK.

and press OK.

Answer & record

and press OK.

or

Answer

Del. The pre-

or

Answer

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

54 Answering machine

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Set answer delay

Answer delay sets the number of rings before your BT
Freestyle 350 answering machine picks up a call. The default
setting is 6 rings. You can select an answer delay of 2, 4, 6, 8
rings or Time Saver.

Time Saver can save you the cost of a call when you want to
ring in to find out if you have new messages. Your answering
machine answers after 2 rings if you have new messages. If
you have no new messages, it will answer after 6 rings which
gives you the opportunity to hang up and save the cost of
a call.

Set and check answer delay

1. Press Menu scroll to Answer machine menu and press OK.

2. Scroll or to

3. Scroll or to

Answer settings

Answer delay

4. The current setting is highlighted. Scroll or to select
the number of rings or time saver.

5. Press OK to confirm.

6. Press to return to standby.

and press OK.

and press OK.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Recording time

You can set the maximum length of each message to 30, 60,
120 seconds or unlimited. The default setting is 60 seconds.

Menu scroll to Answer machine menu and press OK.

1. Press

2. Scroll or to

3. Scroll or to

4. The current setting is highlighted. Scroll or to select
the recording time you want and press

5. Press to return to standby.

Answer settings

Recording time

and press OK.

and press OK.

OK.

Playing messages

During playback, you can repeat, delete and skip back to
previous messages or forward to the next message.

Menu scroll to Answer machine menu and press OK.

1. Press

Play messages

2.
played and details of each message are displayed.

is highlighted, press OK. Your messages are

55Answering machine

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

56 Answering machine

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

During playback:

Stop/Play press

Repeat current message press

Play previous message press ,

Delete current message press

Skip forward to next message press

3. Press to stop and return to standby.

Delete all old messages

You can only delete messages that have been played. Any
new, unplayed, messages will not be deleted

1. Press

2. Scroll or to

3. Press

Menu scroll to Answer machine menu and press OK.

Delete all old

Ye s to confirm.

4. Press to return to standby.

and press OK.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Record a memo

You can record a message for other users. It is stored and
played back just like a normal message.

Menu scroll to Answer machine menu and press OK.

1. Press

2. Scroll or to

Record memo

and press OK.

Recording

displayed and you can begin recording your memo.

Save to end recording. Your recording will be

3. Press
played back.

Save to keep the memo or Del to delete. Press to

4. Press
return to standby.

Call screening

You can listen while your answering machine takes a call via
the handset or the base speaker. This lets you identify the
caller and decide whether to take the call yourself.

1. When the answering machine takes a call it can be heard
through the base speaker. Alternatively press

Scr on a handset

to hear your caller leaving their message.

2. To speak to your caller, press or . Recording stops
automatically.

57Answering machine

is

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

58 Answering machine

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Memory full

If a caller is leaving a message when the memory becomes full
your machine will announce, “Memory full thank you for
calling” and hang up. The machine will also automatically set
to Answer Only, the base indicator will flash
display will show
messages before you can receive any new ones.

Ans machine full

Remote access

Security PIN

You can operate your answering machine from any modern
phone by calling your BT Freestyle 350 and entering a 4-digit
security code.

The pre-set code is 0000. You can change this to help prevent
unauthorised callers from listening to your messages.

F

and the handset

. You must delete

Set/change remote access security PIN

1. Press Menu scroll to Answer machine menu and press OK.

2. Scroll or to

3. Scroll or to

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Answer settings

Security PIN

and press OK.

and press OK.

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

4. Enter the current 4 digit PIN (default setting = 0000) and

OK.

press

5. Enter the new

6. Enter the new

PIN and press OK.

PIN again and press OK.

7. Press to return to standby.

Operating your answering machine from another phone.

1. Dial your phone number. When you hear your outgoing
message, press the * button. You will hear, “Please enter your
security code.”

2. Enter your 4-digit PIN. If you have new messages, your
machine announces, “You have (x) new messages”, and they
are played back. Or you will hear, “You have no new messages,
to hear main menu press 1.”

3. Use the buttons on the phone to operate the
answering machine:

hear main menu

play all messages

play new messages only

once to repeat the message, twice to play

previous message

59Answering machine

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

60 Answering machine

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

delete the current message

skip forward to the next message

set answer mode, follow voice prompts

play outgoing message

record a new outgoing message, follow voice prompts

switch answering machine on/off

If you don’t give any instructions for 8 seconds, your BT
Freestyle 350 will hang up.

Switch answering machine on remotely

If you forget to switch on your answering machine, you can do
it from another phone.

1. Dial your phone number and let it ring. After 20 rings, your
answering machine will switch on.

2. You will hear, “Please enter your security code.”

3. Enter your 4-digit PIN. If you have new messages, your
machine announces “You have (x) new messages”, and they
are played back. Or you will hear “You have no new messages,
to hear main menu press 1.”

4. Enter to switch the answering machine on.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Additional handset and bases

Up to 5 handsets can be registered and operated from a
BT Freestyle 350 base. This allows you to hold internal calls
even while another handset is making an external call. Each
handset can be registered to up to four bases.

Registering additional handset

If you buy new handsets to use with your BT Freestyle 350
they will have to be registered with the base before you can
use them. You can register up to 5 GAP compatible handsets
to one BT Freestyle 350 base.

At the handset:

Menu. Scroll to Settings menu and press OK.

1. Press

2. Scroll to

Register handset

and press OK.

3. Scroll or to select the base you want to register to and

OK.

press

4. Enter the PIN number of the base and press
shows

Search base

.

OK. The display

At the base:

Press and hold the button for about 10 seconds until the
base beeps.

When the base is found, the handset is automatically assigned
the next available number.

If you have purchased a BT Freestyle
350 multipack, your additional
handsets are already registered.

The default base PIN is 0000.

For increased security, digits entered
will appear as

61

*

.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

62

Additional handsets and bases

The base currently in use is highlighted

*

.

with an

The default base PIN is 0000.

For increased security, digits entered
will appear as

*

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Select a base

If your handset is registered to more than one base, you can
choose the base you want to use.

1. Press

2.

3. Scroll to

Menu. Scroll to Settings menu and press OK.

Setup handset

is highlighted, press OK.

Base selection

and press OK.

4. All bases the handset is registered to are listed. Scroll or
to the base you want and press

OK.

5. Press to return to standby.

Deregister handset

1. Press Menu. Scroll to Settings menu and press OK.

2. Scroll to

Deregister h/set

3. Enter the base PIN and press

.

4. Scroll or to select handset you want to de-register.

The handset you are using is indicated. Press

5. Press

Ye s to confirm or No to cancel.

and press OK.

OK.

OK.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Internal calls

If you have more than one handset registered to your base,
you can make internal calls and transfer calls between
handsets.

Call another handset

1. Press Int. Display shows available handsets.

2. Scroll or to the handset you want to call and press

3. Press to end the call.

Transfer a call to another handset

1. During an external call, press Int. Your caller is put on hold.

2. Scroll or to select the handset you want to transfer the
call to and press

3. When the other handset answers, you can announce the caller.

Swtch then to transfer the call.

Press

Conference call

1. During an external call, press Int. Your caller is put on hold.

2. Scroll or to select the handset you want to invite and

OK.

press

OK.

OK.

Additional handsets and bases

63

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

64

Additional handsets and bases

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Help

Many common problems are caused by the
telephone and power cables being incorrectly
connected, or the power being switched off.
Please check that your BT Freestyle 350 has
been correctly set up, see page 7, before
contacting the helpdesk.

Customer Helpdesk

If you are still experiencing difficulties please
call the BT Freestyle Helpdesk on

(Lines are open 8am – 8pm, Monday

3962

to Saturday and 10am – 3pm Sunday).
Or email

Phone does not work

Have you installed the batteries correctly?

•

See page 70.
Check that the mains power is correctly

•

connected.

No dial tone

Is the telephone cord of the base plugged

•

into the phone socket?
Check that the mains power is correctly

•

connected.
Only use the telephone cord supplied with

•

the phone.

[e-mail]

0870 240

Cannot dial out or receive calls

Check that the mains power is correctly

•

connected.
The batteries may need recharging.

•

Has there been a power cut? If so, place the

•

handset back on the base for 10 seconds and
try again. If it still does not work disconnect
the batteries and mains power for 10
minutes, then reconnect and try again.
Check that the telephone line is working

•

correctly and that you have a dial tone. Try
disconnecting the line cord, then reconnect
it and try again.

You have a dial tone, but the phone will not
dial out

You may need to change the dial mode from

•

tone to pulse, see page 44.
If you are connected to a switchboard, check

•

whether you need to dial an access code.

Handset does not ring

The ringer volume may be switched off, see

•

page 38.
Check that the mains power is correctly

•

connected.
Make sure the handset is registered to the

•

base, see page 61.

65

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

66

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Help

No display

The batteries may be flat, dead or incorrectly

•

inserted.
Recharge or replace the batteries.

•

icon flashes

Is the handset registered correctly to the

•

base, see page 61.
Check that the mains power is correctly

•

connected.
Check that the handset is within range of

•

|the base.

icon flashes

The batteries are low, place the handset on

•

the base/charger to recharge.

icon not scrolling

Try cleaning the charging contacts.

•

Check that the mains power is correctly

•

connected.

You hear the busy tone when you press

Make sure the handset is in range of the base.

•

Another handset registered to your BT

•

Freestyle 350 base may be on the line.

No Caller Display number/name displayed

Have you subscribed to a Caller Display

•

service from your network provider?

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

The caller may have withheld their number.

•

An exact name/number match was not

•

found in your phonebook. Check that you
have stored the full STD dialling code.

Cannot register a handset to a base

You can register a total of 5 handsets to your

•

BT Freestyle 350 base and you can register
your BT Freestyle 350 handset to up to 4
bases. Check that you have not exceeded
the limits.
Check that you have entered the correct PIN

•

number (default PIN 0000).
Check that you are at least one metre away

•

from other electrical equipment to avoid
interference when registering.

Buzzing noise on my phone or on other
electrical equipment nearby

Sometimes your BT Freestyle 350 can

•

interfere with other electrical equipment if it
is placed too close. It is recommended that
you place your BT Freestyle 350 at least one
metre away from electrical appliances or
metal obstructions to avoid any risk of
interference.

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Possible problems with text
messaging

Text messages cannot be sent and screen
displays

The base station power supply or telephone

•

line cord might not be properly connected.
Check that the base station power supply is
plugged into the mains socket and switched
on and that the telephone is plugged into
the telephone wall socket.
There might be a fault on the line. Check

•

your telephone line is working properly.
You might have deleted the server number in

•

error. See page 34 for instructions on how to
enter the number.

Cannot send text

Check service centre number is correct

•

including 1470P prefix (this is for BT lines. If
you have another network provider please
check the prefix number with them). In order
to send and receive text messages you must
not withhold your number. If you normally
withhold your number the 1470 prefix
presents your number for you.

Message Sending Failed

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Cannot receive text

You will not be able to receive text messages

•

until you have first sent a message. The first
message sent registers you with the text service.
More than one text messaging product is

•

plugged into the line. Remove other products.
Check service centre number is correct.

•

Ensure you have subscribed to a Caller

•

Display service and that it is active. You can
check this by noting if your phone displays
your caller’s number when you receive an
incoming call.
If you are using personal user areas please

•

ensure you have given people your user area
number and that they are entering it to the
end of your telephone number when
sending you a text message.

Text has previously been sent and received
but you are now only receiving voice spoken
text messages, from number 0845 6021111.

This may be due to your line being

•

de-registered at the text service centre.
All you need to do is text RESET and send it
to 00000. You will receive a confirmation
message back. This assumes that your Caller
Display service is active and working on your
line. Messages sent to 00000 are free.

Help

67

68

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Help

Further help for text queries on BT lines

BT Residential customers – call 151, choose

•

option 2, when prompted by the Fault
Management Service select option 2, enter
your phone number on the handset and wait
to speak to a customer adviser.
BT Business Customers – call 152, choose

•

option 2, when prompted by the Fault
Management Service select option 2, enter
your phone number on the handset and wait
to speak to a customer adviser.
For other telephone service providers please

•

contact their customer services.

Other functions available from
the text messaging service

By sending the following commands to the
BT text self-administration facility you can
control functions and capabilities in your text
phone and the way messages are handled.

Menu, scroll left to SMS messages

1. Press
menu and press OK.

2.

Write message

3. Use the keypad to enter in the following
commands (depending upon what you want
to do):

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

is displayed. Press OK.

✱ 1 # Opt out from receiving voice text

messages.

# 1 # Turns off the opt out option.

✱ 2 ✱ Turns on permanent voice text

message delivery to your phone.
All incoming text is delivered as
voice text.

# 2 # Turns off permanent voice text

message delivery.

4. Press

5. Enter 00000 and press

6.

OK.

OK.

Send message

The display shows

If you are sending a message from a fixed
line phone to another fixed line phone

✱ 3 # Forces a message you send to be

delivered as a voice text even though
the recipient may have a text enabled
phone and usually receives written
text. This command is inserted at the
start of the message and applies only
to that message, e.g. * 3 # ‘Hello I will
be home late’.

is highlighted. Press OK.

Message transfer

.

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

If you are sending a message from a fixed
line phone and require a status report

✱ 3 # Will allow a status report to be sent

back to you when you have sent a
message to confirm delivery.

✱ 0 # at the start of your text message.

Write the message and send it.
You will receive a reply text back to
your phone giving the status report
for that message.

You keep hearing an error beep

You have pressed the wrong button in a

•

sequence. Check the prompts in the display
or refer to instructions in this user guide.

Help

69

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

70

General information

IMPORTANT

This equipment is not designed for making
emergency telephone calls when the power fails.
Alternative arrangements should be made for
access to emergency services.

Replacing the handset batteries

After a time, you may find that the handset batteries
are running out of charge more quickly. This is a
standard sign of wear and the batteries will need
replacing.

1. Push the battery compartment cover in the direction

the arrow shows and lift off.

2. Take out the old batteries and replace with 2 new AAA

NiMH batteries.

3. Push the battery compartment cover back on until it

clicks into place.

New batt

eries should be rechargeable: Nickel Metal

Hydride (NiMH), size AAA, capacity 750mAh.

Spar

e rechargeable batteries are available from the

BT Freestyle Helpdesk 0870 605 8047.

WARNING

Do not immerse batteries in water or throw them into
a fire, or dispose of them with ordinary domestic
refuse. BT accepts no responsibility for damage
caused to your BT Freestyle 350 by using any other
types of batteries.

Connecting to a switchboard

Switchboard compatibility

This product is intended for use within the UK for
connection to the public telephone network and
compatible switchboards, which support tone dialling
and timed break recall. If in doubt please consult your
network service provider.

Dialling mode

Your BT Freestyle 350 is set to tone dialling. Some
switchboards may require pulse dialling. To change
the dialling mode, see Dial mode on page 44.

Further base settings relating to switchboard
compatibility can also be found on pages 44 & 45.

Safety

• Only use the power supply included with the product.

Using an unauthorised power supply will invalidate
your guarantee and may damage the telephone.
The item code for the mains power supply is 030649.
If you have purchased a multiple pack the item code
for the charger mains power supply is 030648.

• Use only the approved rechargeable batteries

supplied. Spare rechargeable batteries are available
from the BT Freestyle Helpdesk on 0870 240 3962.

• Do not open the handset (except to replace the

handset batteries) or the base. This could expose you
to high voltages or other risks. Contact the Helpdesk
on 0870 240 3962 for all repairs.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

• If the keypad lock is switched on, it is possible to

make calls to the emergency numbers (999/112).

• Radio signal transmitted between the handset and

base may cause interference to hearing aids.

• It is recommended that advice from a qualified expert

be sought before using this product in the vicinity of
emergency/intensive care medical equipment.

• It is recommended that if you have a pacemaker

fitted you check with a medical expert before using
this product.

• Your product may interfere with other electrical

equipment, e.g. TV and radio sets, clock/alarms and
computers if placed too close. It is recommended that
you place your product at least one metre away from
such appliances to minimise any risk of interference.

• Never dispose of batteries in a fire. There is a serious

risk of explosion and/or the release of toxic chemicals.

Cleaning

Clean the handset and base (or charger) with a damp
(not wet) cloth, or an anti-static wipe. Never use
household polish as this will damage the product.
Never use a dry cloth as this may cause a static shock.

Environmental

• Do not expose to direct sunlight.

• The handset may become warm when the batteries

are being charged or during prolonged periods of use.
This is normal. However, we recommend that to avoid
damage you do not place the product on
antique/veneered wood.

General information

• Do not stand your product on carpets or other

surfaces which generate fibres, or place it in locations
preventing the free flow of air over its surfaces.

• Do not submerge any part of your product in water

and do not use it in damp or humid conditions, such
as bathr

ooms.

• Do not expose your product to fire, explosive or other

hazardous conditions.

• There is a slight chance your phone could be

damaged by an electrical storm. We recommend that
you unplug the power and telephone line cord during
an electrical storm.

Product disposal instructions

The symbol shown here and on the product
means that the product is classed as Electrical
or Electronic Equipment and should not be disposed
with other household or commercial waste at the
end of its working life.

The Waste of Electrical and Electronic Equipment
(WEEE) Directive (2002/96/EC) has been put in place
to recycle products using best available recovery and
recycling techniques to minimise the impact on the
environment, treat any hazardous substances and
avoid the increasing landfill.

Product disposal instructions for residential users

When you have no further use for it, please remove
any batteries and dispose of them and the product as
per your local authority’s recycling processes.

71

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

72

General information

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

For more information please contact your local authority
or the retailer where the product was purchased.

Product disposal instructions for business users

Business users should contact their suppliers and
check the terms and conditions of the purchase
contract and ensure that this product is not mixed
with other commercial waste for disposal.

Technical information

How many telephones can I have?

All items of telephone equipment have a Ringer
Equivalence Number (REN), which is used to calculate
the number of items which may be connected to any
one telephone line.

Your BT Freestyle 350 has a REN of 1. A total REN of
4 is allowed. If the total REN of 4 is exceeded, the
telephones may not ring. With different telephone
types there is no guarantee of ringing, even when the
REN is less than 4.

Any additional handsets and chargers that you
register have a REN of 0.

R&TTE Directive

This equipment complies with the essential
requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive
1999/5/EC.

The Declaration of Conformance for the BT Freestyle
350 is available from the Helpdesk on 0870 240
3962 or [e-mail]

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Guarantee

Your BT Freestyle 350 is guaranteed for a period of
12 months from the date of purchase.

Subject to the terms listed below, the guarantee will
provide for the repair of, or at BT’s or its agent’s
discretion the option to replace the BT Freestyle 350,
or any component thereof, (other than batteries),
which is identified as faulty or below standard, or as a
result of inferior workmanship of materials. Products
over 28 days old from the date of purchase may be
replaced with a refurbished or repaired product.

The conditions of this guarantee are:

• The guarantee shall only apply to defects that occur

within the 12 month guarantee period.

• Proof of purchase is required.

• The equipment is returned to BT or its agent as

instructed.

• This guarantee does not cover any faults or defects

caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.

• This guarantee does not affect your statutory rights.

Within the 12 month guarantee period:

Prior to returning your product, please read the
Help section beginning on page 65 or contact
the Helpdesk on 0870 240 3962 or email
[e-mail] for assistance. In the
unlikely event of a defect occurring, please follow the
Helpdesk’s instructions for replacement or repair.

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee period
has ended, the repair must meet the approval
requirements for connection to the telephone network.

We recommend that you contact BT’s approved repair
agent Helpdesk Solutions on 0870 204 5029 or a
local qualified repairer.

Returning your product

If the Helpline is unable to remedy your problem they
will ask you to return the product. Where possible,
pack the product in its original packaging. Please
remember to include all parts, including the line
cords, power supply units and the original batteries.
Please note that we cannot take responsibility for
goods damaged in transit. Please obtain and keep
proof of posting from the Post Office or other carrier.

General information

For your records

Date of purchase:

Place of purchase:

Serial number:

For guarantee purposes proof of purchase is required
so please keep your receipt.

Enter your base PIN here:

[ / / / ]

(See page 45 for more information)

73

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971

Offices worldwide

The services described in this publication are subject to availability
and may be modified from time to time. Services and equipment
are provided subject to British Telecommunications plc’s respective
standard conditions of contract. Nothing in this publication forms
any part of any contract.

© British Telecommunications plc 2007.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.

Designed and produced by The Art & Design Partnership Ltd.
Printed in China

BT Freestyle 350 (01/07) Issue 2 Ed1