XX
User
Guide
BT Freelance XD 500
Digital Cordless Telephone Answering Machine
This equipment is not designed for making emergency telephone calls when the
power fails. Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.
YOU MUST
SUBSCRIBE TO YOUR
NETWORK PROVIDER’S
CALLER DISPLAY
SERVICE BEFORE
THIS FEATURE WILL WORK.
A QUARTERLY FEE IS PAYABLE
Please open this page for an ‘At a glance’
guide to your Freelance XD 500
Please open this page for a further ‘At a glance’
guide to your Freelance XD 500
At a glance
BT Freelance XD 500 Handset
Redial/Pause button
To redial one of the 5 last numbers called.
Also used to enter a pause in a stored number.
Phonebook button
Use to access the 50 names and numbers stored
in the phonebook.
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Volume button
Use to adjust the handset earpiece speech volume
and handset and base ringer volume.
Also used to access the calls list and scroll through
the directory, redial and calls list.
Delete/Secrecy button
Use to delete digits entered incorrectly and numbers
in the Calls list. Also used to mute a call so the caller
cannot hear you talk to someone close by.
Recall button
For use with a switchboard/PBX and
BT Calling Features.
Also used to switch the handset on or off.
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Red light
To indicate that the phone is ringing or in use.
Handset display
Display shows you the name and number you have
dialled and status of the handset.
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Menu button
Use to access and select the options in the menu.
Talk button
Use to make, receive and end calls.
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Conference button
Allows you to hold a three-way conversation.
Internal button
To make internal calls between handsets
registered to the base and to transfer an external
call to an additional handset.
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Page button
Press to page the handset.
Stop
To stop message playback.
Delete
Deletes recorded messages and memos.
Play
Lets you play and pause your messages.
Volume
Adjust the loudspeaker volume.
Power/In Use light
Flashes when the handset is in use.
Charging light
Comes on to indicate charging when the handset
is on the base.
Answer on/off
Switches the answering machine on and off.
Also allows you to select your outgoing message.
Skip backward
Lets you skip backwards through your messages
and memos.
Also allows you to switch the audible message
alert on or of f.
Allows you to select your Answer and Record
outgoing message.
Skip forward
Lets you skip forward through your messages
and memos.
Also allows you to set the answer delay.
Allows you to select your Answer Only outgoing
message.
At a glance
BT Freelance XD 500 Base
3 4
5
Quick guide to the handset display icons
Handset 1
Displays the
number of the
handset at all
times.
Icon Steady Flashing
EXT
External line in use Incoming call
INT
Internal call Internal call from another handset
New call in Calls list
3 way conversation in progress
Battery exhausted
Battery weak
Battery half-full
Battery full
Phonebook
Menu in use
Handset linked to base station Out of range or searching for base station
HANDSET 1
Idle screen
EXT
INT
EXT
INT
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Menu Structure
Phonebook Add
Delete
Modify
Setup Base Vol Volume 1.....5
Vol Off
Base Mel Melody 1.....5
Sel Base Base 1.....4
Auto
Del HS PIN? Handset 1.....5
Pin Code PIN? New PIN
Retype
Priority On
Off
Select Base
Handset 1.....5
Dial Mode Tone
Pulse
Recall Recall 1
Recall 2
PABX PBX1 PIN?
PBX2 PIN?
Pause 3 Sec
5 Sec
Default PIN?
Cont......
TAM menu TAM menu
(Flashes on display when in TAM menu.)
This is a handset See page 45 ‘Using the Freelance XD 500
announcement menu. answering machine via the handset’.
7
Handset Beep Keytone On or Off
Low Batt On or Off
Outrange On or Off
Ring Vol Volume 1.....5
Vol Off
Ear Vol Ear Vol 1.....5
Int Mel Melody 1.....5
Ext Mel Melody 1.....5
Auto Ans On
Off
Name
Language English
Francais
Deutsch
Nederl
Italiano
Espanol
Portuges
Norsk
Dansk
Svenska
Suomi
Register Base 1.....4 PIN?
Important. If you make a mistake you can return to the previous menu
heading by pressing the DEL button. If you press and hold the DEL button
at any time you will return to the idle screen. After 30 seconds if no
buttons are pressed the handset will automatically return to the idle screen.
8
At a glance
Handset 1-2
Base 3-4
Display icons 5
Menu structure 6
Introduction 9
Unpacking your
Freelance XD 500 9
For your records 10
Safety information 11
Setting up 13
Plan the location 13
Using the telephone 18
Making and receiving calls 18
Call timer 19
Redial 20
Secrecy 20
Name and number Phonebook 20
Paging handsets 23
Handset settings 24
Base settings 27
BT Caller Display 30
Calls list 31
Setting up and personalising
your answering machine 33
Message display on the
base station 34
Answer delay 35
Audible message alert 36
Outgoing messages 36
Using the Freelance XD 500
answering machine via the
base unit 42
Call screening 44
Using the Freelance XD 500
answering machine via the
handset 45
Memos 48
Call screening/Call intercept 49
Remote access 50
Time saver 51
Operating the answering
machine 52
Using additional handsets
and bases 53
Internal calls 55
Transferring calls 55
Help 57
General information 59
Guarantee 59
Technical information 60
Switchboard compatibility 60
Switchboard external line
access code 60
Recall 61
In this guide
Note
In this user guide, we’ve included helpful tips and useful notes.
They are shown in a white box like this.
9
Introduction
Your Freelance XD 500 has been designed for ease of use and
made to the high standards set by BT.
This user guide applies to both
single and multiple handset
systems.
Please read the instructions
carefully before use and retain this
user guide for future reference.
Unpacking your
Freelance XD 500
If anything is missing, please
contact your place of purchase
immediately.
Freelance XD 500
base station
Freelance XD 500
handset
2 x AAA rechargeable
batteries (NiMH)
Power supply for base
station(Item code: 005391)
Telephone line cord
One belt clip
In addition:
If you have purchased the
Freelance XD 500 Twin.
Freelance XD 500 handset
Freelance XD 500 charger
2 x AAA rechargeable batteries
Power supply for the charger
(Item code: 003313)
If you have purchased the
Freelance XD 500 Trio.
2 Freelance XD 500 handsets
2 Freelance XD 500 chargers
4 x AAA rechargeable batteries
2 x power supply for the chargers
(Item code: 003313)
If you have purchased the
Freelance XD 500 Quad.
3 Freelance XD 500 handsets
3 Freelance XD 500 chargers
6 x AAA rechargeable batteries
3 x power supply for the chargers
(Item code: 003313)
Note
If you have purchased one of
the multiple handset packs the
handsets come pre-registered.
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For your records
Date of purchase:
Place of purchase:
Serial number:
(On the underside of the base)
For guarantee purposes proof of
purchase is required so please keep
your receipt.
Enter your Base station PIN here:
See page 28 for more information.
11
Safety information
General
Only use the power supply
included with the product. Using
an unauthorised power supply
will invalidate your guarantee and
may damage the telephone. The
power supply item code for the
base station is 005391. The power
supply item code for the charger
is: 003313 (only available if you
have purchased the Freelance XD
500 Twin, Trio or Quad).
For the handset use only approved
Nickel Metal Hydride (NiMH)
rechargeable batteries. Never use
other batteries or conventional
alkaline batteries. Recommended
batteries should have a power
rating of 550mAh 1.2V. Batteries are
available from the Freelance XD
500 Helpline on 08706 058 047.
Do not open the handset, base
station or charger. This could
expose you to high voltages or
other risks. Contact the Freelance
XD 500 Helpline for all repairs.
Radio signals transmitted between
the handset and base may cause
interference to hearing aids.
It is recommended that advice
from a qualified expert be sought
before using this product in the
vicinity of emergency/ intensive
care medical equipment.
It is recommended that if you have
a pacemaker fitted, you check
with a medical expert before using
this product.
Your product may interfere with
other electrical equipment, e.g. TV
and radio sets, clock/alarms and
computers if placed too close. It is
recommended that you place your
product at least one metre away
from such appliances to minimise
any risk of interference.
Never dispose of the batteries in
a fire. There is a serious risk of
explosion and/or the release of
highly toxic chemicals.
Cleaning
Simply clean the handset and base
with a damp (not wet) cloth, or an
anti-static wipe.
Never use household polish as this
will damage the product.
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Never use a dry cloth as this may
cause a static shock.
Environmental
Do not expose to direct sunlight.
The product may heat up when
the batteries are being recharged.
This is normal. However, we
recommend that you do not place
the product on antique/veneered
wood to avoid damage.
Do not stand your product on
carpets or other surfaces which
generate fibres, or place it in
locations preventing the free flow
of air over its surfaces.
Do not submerge any part of
your product in water and do not
use it in damp conditions, such
as bathrooms.
Do not expose your product to
fire, explosive or other hazardous
conditions.
There is a slight chance that your
phone could be damaged by an
electrical storm. We recommend
that you unplug the power and
telephone line cord for the duration
of the storm.
Battery performance
The charge capacity of
rechargeable batteries will reduce
with time as they wear out, so
reducing talk/standby time of
the handset. Eventually they will
need to be replaced. New
batteries can be obtained from
the Helpline on 08706 058 047.
After charging your handset for
the first time, subsequent
charging time for the batteries is
approximately 6-8 hours a day.
Batteries and case may become
warm during charging, this is
normal.
Under ideal conditions, the
handset batteries should give
about 12 hours talktime or 150
hours standby on a single charge.
(This does not mean you can
unplug the base station or leave
it for this length of time without
charge.)
Please note, however, that new
NiMH batteries do not reach full
capacity until they have been in
normal use for several days.
13
Setting up
Follow these steps to set up your Freelance XD 500 ready for use.
Plan the location
Situate your product close enough
to the telephone and mains power
supply so that the cables will reach.
Make sure it is at least 1 metre
away from other electrical products
to avoid interference.
1
Connect the power
supply cable
Plug the power supply
cable into the power socket
on your Freelance XD 500
base. The green Power/In
Use light comes on.
2
Plug the power supply
adaptor into the wall
socket
Your Freelance XD 500
will announce the default
settings of the answering
machine. See page 17.
Do not connect the
telephone line cord to the
phone socket until your
handset is fully charged.
This will prevent the risk
of the phone being
answered before the
batteries are charged.
Answering the phone
before the batteries are
fully charged may prevent
it from reaching its
optimum capacity.
Note
The base station must
be plugged into the
mains power socket at
all times.
14
Warning
Under no circumstances should
non-rechargeable batteries be
used. Only use the approved
batteries. Using unapproved
batteries will invalidate your
guarantee and may damage the
telephone.
3 Insert the batteries
Insert the two batteries
supplied, as indicated on
the markings inside the
battery compartment and
slide the battery
compartment shut. The
handset display will show
HANDSET 1. This means
one handset is registered
to the base. (If you have
purchased the Freelance
XD 500 Twin, Trio or Quad
the additional handset(s)
will show HANDSET 2/3/4.
4
Charge the handset
batteries for at least
16 hours
Before you use your
Freelance XD 500 for the
first time it is important to
have the handset batteries
fully charged. Place the
handset on the base.
You will hear a long beep.
The red charging light
on the base will come on
and the battery. Leave
the handset to charge
continuously for at least 16
hours to reach full charge.
Note
The charging light will remain
lit even when the batteries are
fully charged.
Battery levels
Battery low warning
If the handset battery symbol is
empty, you will hear a warning
beep every 10 seconds, you will
need to recharge your handset
before you can use it.
15
Helpline
If you are experiencing
difficulty, please call the BT
Freelance XD 500 Helpline on
08706 058 047.
Out of range warning
The symbol on your handset
display indicates when you are
in range of the base station.
If the symbol flashes and you
hear a warning beep, you are
out of range and will need to
move closer to the base station.
Signal Strength
The Freelance XD 500 has a
range of up to 300 metres
outdoors and up to 50 metres
indoors. This is in ideal
conditions. The range will be
reduced when there is no clear
line of sight between the base
and the handset. Thick stone
walls can severely affect the
range.
If you have purchased the
Freelance XD 500 Twin, Trio or
Quad packs insert the batteries
into your additional handsets as
shown on page 14.
6
Connect and charge
the Freelance XD 500
handsets
Plug the power supply
cable with the red
connector into the power
socket on your Freelance
XD 500 charger.
Plug the power supply
adaptor into the wall socket.
Place the handset onto the
charger. The red charging
light will come on. Leave
the handset to charge
continuously for at least 16
hours to reach full charge.
16
7
Connect the telephone
line cord to the base
Plug the telephone line
cord into the line socket
on your base and connect
the other end to the
telephone line socket on
your wall.
You can change the day
and time as required.
Press the button twice
on the Freelance XD 500
handset.
Press the 0 button.
The prompt will announce,
“To set day and time press
✱
, to hear day and time
press#”.
(Please note that if you
press the #button this
allows you to check the
day and time.)
Press the
✱
button.
The prompt will announce,
“Please enter new day and
time after the tone”.
After the tone enter the
day, followed by the time
using the 24 hour clock.
1 = Sun, 2 = Mon,
3 = Tues, 4 = Wed,
5 = Thur, 6 = Fri, 7 = Sat.
Note
The main menu
announcements are
automatically announced
through the handset
earpiece when the
button is pressed twice.
8 To set the day and time
The message counter on
the base unit will flash
between 0and Cuntil the
day and time are set.
The day and time
must be set using the
Freelance XD 500
handset.
Your Freelance XD 500
automatically adds the day
and time to all messages
and memos received.
When you first switch the
power on, the clock is set
to Sunday,
12.01pm
.
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Note
If the day and time is entered
incorrectly, the prompt will
announce, “Incorrect, please set
again”. Enter the correct setting
within 15 seconds otherwise the
handset will return to standby
mode. If the day and time is
entered incorrectly three times
the handset will return to standby.
For example:
1 1415 = Sunday 2.15pm.
Or
5 0915 = Thursday
9.15am.
You will then hear your
setting confirmed.
Press the DEL button
twice to return the
handset to standby.
Note
If you have any difficulties
setting up your Freelance XD
500 please call the Helpline on
08706 058 047.
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Please see the table below for your
Freelance XD 500 default settings.
Freelance XD 500 Default
Settings Table
Feature Default Setting
Day/Time Stamp Sunday 12:01 pm
Answer Delay Your answering machine
will answer after 6 rings
Audible Message
Alert Tone OFF
Outgoing Message Answer and Record “Hello
your call cannot be taken at
the moment so please leave
your message after the tone.”
Answer Mode ON
Base ringer level High
Base loudspeaker
volume Level 5
PIN code 0000
Dialling mode Tone
If you wish to personalise your
answering machine settings, for
example record your own outgoing
message etc, please see “Setting up
and personalising your answering
machine” beginning on page 33.
The Freelance XD 500 answering
machine will now be switched ON
and set to its default settings and is
now ready for use.
18
Making and receiving calls
To switch the handset
on and off
Press and hold the
RECALL/ POWER button
to switch the handset off.
To switch the handset on,
press and hold the
RECALL/ POWER button
again.
To make an external call
Press the TALK button.
You will hear the dial tone
and the display will show
the
EXT
symbol.
Enter the number you
want.
Or
Preparatory dialling
Enter the number to be
dialled.
The number is shown in
the display.
(If you make a mistake,
press the DEL button to
remove the incorrect digit.)
When you have entered
the number correctly,
press the TALK button to
dial the number.
Using the telephone
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To end a call
Press the TALK button or
place the handset back on
the base.
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Call timer
Your handset will automatically
time the duration of all external
calls.
The handset display shows the
call duration both during your call
and for a few seconds after it is
complete.
To receive a call
When the phone rings the
display will show
CALL
and
the EXT symbol will flash.
If you have subscribed to
a Caller Display Service,
the number (and name if
stored in the phonebook)
will be displayed.
Press the TALK button to
answer the call.
Or
If the handset is on the
base, simply lift it up and
speak.
To adjust the earpiece
volume
During a call:
You can adjust the earpiece
volume. There are 5 levels
to choose from.
Press the UP or DOWN
button until you reach the
required level.
In idle mode:
Press the button.
Press the DOWN button
until
HANDSET
is displayed.
Press the
button.
Press the DOWN button
until
EAR VOL
is displayed.
Press the button.
Press the UP or DOWN
button until you reach the
required level.
Press the
button to
confirm the selected level.
Press and hold the DEL
button to return to the
idle screen.
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Redial
Press the REDIAL button
to enter the redial list.
Use the UP or DOWN
buttons to scroll through
the redial list.
Press the TALK button
when the number (or
name) you want to call is
displayed. The number is
dialled automatically.
Redial
You can redial up to 5 of the last
numbers called. They are stored
in the redial list. If you have
stored a name to go with a
number in the phonebook, the
name will be displayed instead.
See, “Name and number
Phonebook”, opposite.
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Secrecy
When on a call you can talk to
someone in the same room, without
your caller hearing.
To switch secrecy on/off
During a call, press the
DEL button. The display
will show
MUTE
. Your caller
cannot hear you.
Press the DEL button again
to resume your call.
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Name and number
Phonebook
You can store up to 50 (per handset)
of your most frequently used names
and numbers in the Phonebook.
Stored numbers can be no longer
than 20 digits.
To store a name and
number in the Phonebook
Press the button to
enter the menu.
Press the DOWN button
until the display shows
PHONEBK
.
Press the button.
The display will show
ADD
,
press the button.
The display shows
NAME?
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Enter the name using the
letters on the keypad.
Names can be no longer
than 8 characters.
Entering names:
Use the keypad letters to
enter names, e.g. if you
wish to store the name
TOM:
To enter the letter T, press
the 8 button once.
To enter O, press the 6
button three times and wait
for the cursor to move
across.
To enter M, press the 6
button once.
If you enter a digit
incorrectly, press the
✘
button to delete it.
Press to confirm the
name. You will hear a
confirmation beep.
The display shows
NUMBER?
Enter the telephone
number you want to store.
Press the button. You
will hear a confirmation
beep.
Alternatively, press the
button to continue storing
entries in the phonebook.
Press and hold the DEL
button to return to the
idle screen.
Note
Press the 1 button once to insert
a space, press twice for a (hyphen), press 3 times for the
number 1.
To enter a pause in a
stored number
You may want to enter
a pause when storing
international numbers,
Charge card numbers or if
you connect your telephone
to a switchboard. (For more
information on switchboard
use see page 60.)
When storing the number,
press and hold the
REDIAL button, until a
P
is displayed, at the point
where you want to enter
the Pause.
You may enter as many
pauses as required.
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To dial a number from
the Phonebook
Press the PHONEBOOK
button to enter the
phonebook.
Use the UP or DOWN
button to find the entry
you want.
Or
To search alphabetically,
press the relevant keypad
number, e.g. to find TOM,
press the 8 button and
scroll through the entries
under
T
.
Press the TALK button to
dial the number of the name
displayed. The number is
dialled automatically.
Note
You can scroll in either direction
to search through the list.
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Press the DOWN button.
The display will show
PHONEBK
, press the
button.
Use the DOWN button to
scroll to
MODIFY
and press
the button.
Use the UP or DOWN
button to find the name
you want to edit.
Press the
button.
Use the DEL button to
delete unwanted letters.
You can enter new letters
as shown in ‘Entering
names’ on page XX.
Press
to store the
new name. You will hear
a confirmation beep.
The number will be
displayed. Edit the entry,
using the DEL button to
delete and by entering
new numbers.
Press the
button to store
the new number. You will
hear a confirmation beep.
Press and hold the DEL
button to return to the
idle screen.
To edit Phonebook
names and numbers
Press the button to
enter the menu.
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To delete a Phonebook
name and number
Press the button to
enter the menu.
Press the DOWN button
The display will show
PHONEBK
, press the
button.
Use the DOWN button to
scroll to
DELETE
and press
the button.
Use the UP and DOWN
buttons to scroll through
to the entry you want to
delete.
When you have found the
name to delete, press the
button.
The number will be
displayed, press the
button.
The display will show
CONFIRM?
, press the
button.
You will hear a confirmation
beep. The number is now
deleted.
Press and hold the DEL
button to return to the
idle screen.
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To page a handset from
the base
Please remove the handset
from the base unit (to
access the PAGE button
which is situated
underneath the handset).
Press the PAGE button on
the base.
The handset(s) will ring.
To end paging:
Press the PAGE button
again.
Or
Press any button on the
handset.
The display will show
INT
flashing.
Paging handsets
You can alert handset users that
they are wanted, or locate a
missing handset. (Paging calls
cannot be answered by a handset,)
Page
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24
Handset settings
To switch keypad beeps
on and off
Press the button to
enter the menu.
Use the DOWN button to
scroll to
HANDSET
and press
the button.
The display will show
BEEP
,
press the button.
The display will show
KEYTONE
, press the
button.
Use the UP or DOWN
button to select either
ON
or
OFF
.
Press the
button. You
will hear a confirmation
beep.
To adjust the handset
ringer volume
There are 5 levels to choose
from (1-5), or you can turn
the ringer off altogether.
Press the
button to
enter the menu.
Use the DOWN button to
scroll to
HANDSET
and press
the button.
Use the DOWN button to
scroll to
RING VOL
and press
the button.
You will hear the current
volume setting and it will
be shown on the display.
Use the UP or DOWN
button to select the
required volume (
VOLUME
1-5 or VOL OFF
). You will
hear a sample ring.
Press the button to
confirm the new setting.
You will hear a
confirmation tone.
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To set the external or
internal ringer melody
There are 5 melodies to
choose from and you have
the option to choose a
different melody for
external and internal calls.
Press the button to
enter the menu.
Use the DOWN button to
scroll to
HANDSET
and press
the button.
Use the DOWN button to
scroll to either
INT MEL
or
EXT MEL
.
Press the button.
You will hear the current
melody setting and it will
be shown on the display.
Use the UP or DOWN
button to select the
required melody. You will
hear a sample melody.
Press the
button to
confirm the new melody.
You will hear a
confirmation tone.
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To switch auto-talk
on/off
When the handset is on
the base or the charging
unit you can answer the
call without pressing the
TALK button.
Press the button.
Use the DOWN button to
scroll to
HANDSET
and press
the button.
Use the DOWN button to
scroll to
AUTO ANS
.
Press the button.
Use the UP or DOWN
button to turn auto-talk
ON
or
OFF
.
Press the button to
confirm.
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To name a handset
The handset name is preset as
HANDSET 1
, however,
you can personalise each
handset by giving it a name.
Press the button to
enter the menu.
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Use the DOWN button to
scroll to
HANDSET
and press
the button.
Use the DOWN button to
scroll to
NAME
and press
the button.
Press the DEL button to
delete the name already set.
Enter the name you want
using the keypad and press
the
button, cor rect any
mistakes by pressing the
DEL button.
You will hear a
confirmation beep.
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To set the handset
language
If you wish, you can change
the language used on the
handset display. You can
choose from English,
Francais, Deutsch, Nederl,
Italiano, Espanol, Portuges,
Norsk, Dansk, Svenska,
Suomi.
Press the button to
enter the menu.
Use the DOWN button to
scroll to
HANDSET
and press
the button.
Use the DOWN button
to scroll to
LANGUAGE
and
press the button.
Use the UP or DOWN
button to scroll through
the language options.
Press the button to
confirm your choice. You
will hear a confirmation
beep.
Note
To default back to the
English language follow:
Press the MENU button.
Press the DOWN button
three times.
Press the MENU button.
Press the UP or DOWN
button until
ENGLISH
is
displayed.
Press the MENU button
twice.
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Base settings
To adjust the base
ringer volume
There are 5 levels to choose
from (1-5), or you can turn
the ringer off altogether.
Press the
button to
enter the menu.
Use the DOWN button to
scroll to
SETUP
and press
the button.
The display will show
BASE VOL
. Press the
button.
Use the UP or DOWN
button to select the
required volume (
VOLUME
1-5 or VOL OFF
). You will
hear a sample ring.
Press the
button to
confirm the new setting.
You will hear a
confirmation beep.
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To adjust the base
ringer melody
There are 5 melodies to
choose from (1-5)
Press the button to
enter the menu.
Use the DOWN button to
scroll to
SETUP
and press
the button.
Use the DOWN button to
scroll to
BASE MEL
and
press the button.
Use the UP or DOWN
button to select the
required melody (
MELODY
1-5
). You will hear a sample
melody.
Press the
button to
confirm the new setting.
You will hear a
confirmation beep.
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To select a base station
If a handset is registered to
more than one base station,
you can select which base
your handset will use.
For more information on
registering your handset to
another base, see page 53.
Press the
button to
enter the menu.
Use the DOWN button to
scroll to
SETUP
and press
the button.
Use the DOWN button to
scroll to
SEL BASE
and
press the button.
Use the UP or DOWN
button to select the base
you want (
BASE 1-4
).
Press the button.
You will hear a
confirmation beep.
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You will need to use your
base station PIN for
registering handsets and
for some other optional
settings.
Press the button to
enter the menu.
Use the DOWN button to
scroll to
SETUP
and press
the button.
Use the DOWN button to
scroll to
PIN CODE
and press
the button.
The display will show
PIN?
Enter your 4-digit PIN
(original setting
OOOO
).
Press the button.
The display will show
NEW PIN
. Enter your new
4-digit PIN.
Press the
button.
The display will show
RETYPE
. Re-enter your new
4-digit PIN.
Press the button. You
will hear a confirmation
beep.
Press and hold the DEL
button to return to the
idle screen.
To change the base
station PIN code
If you change the base
station PIN, keep a
record of the new number
by writing it in the space
provided on page 10.
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29
To reset the handset
and base to their factory
settings
Press the button to
enter the menu.
Use the DOWN button to
scroll to
SETUP
and press
the button.
Use the DOWN button to
scroll to
DEFAULT
and press
the button.
The display will show
PIN?
Enter the base PIN
(original setting
OOOO
)
Press the
button.
You will hear a
confirmation tone at the
base and handset. The
handset display will flash
BASE 1
and then
HANDSET 1
.
Your Freelance XD 500 is
now reset to the factory
settings.
See page 17 for default
settings on the answering
machine.
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This will reset:
Earpiece volume 3
Handset & Base ringer volume 3
Handset & Base melody 1
PIN code 0000
Handset name HANDSET 1
Handset language ENGLISH
Button beeps ON
Battery low indicator beeps ON
Out of range warning beeps ON
Auto answer ON
Dialling mode DTMF
Pause after picking up
line / dial-out code 3 seconds
Phonebook Deleted
Redial list Deleted
Calls list Deleted
30
BT Caller Display
Note
To use Caller Display you must
first subscribe to your network
provider’s Caller Display Service.
A quarterly fee is payable.
For more information on BT’s
Calling Features, call BT free on
0800 800 150.
Caller Display
If you subscribe to a Caller Display
Service you can see who is calling
you on your handset display, as well
as the time and date of their call.
If you have stored a name to go
with the number in your handset
phonebook, the name will be
displayed instead.
Please ensure that you have stored
the full telephone number, including
the area code, otherwise the name
will not match the number stored
in the phonebook.
Whether you take a call or not,
the caller’s details are stored in the
Calls list. You can display, scroll
through and dial numbers on the list
and copy them into the phonebook.
Caller information not available
With some incoming calls the
telephone number of the caller is
not available and cannot therefore
be displayed.
In this case, your Freelance XD 500
provides you with some explanatory
information about the type of call
received. This will be one of the
following.
UNAVAILA
– The number is
unavailable.
WITHHELD
– The caller has withheld
their number.
RINGBACK
– Ringback call.
OPERATOR
– The call has been
made via the operator.
PAYPHONE
– The caller is ringing
from a payphone.
INTERNAT
– International call.
31
Calls list
The Calls list contains the telephone
numbers of your last 20 callers. New
calls in the Calls list are indicated
by the flashing symbol. If a
call is received when the Calls list
is full then the oldest entry will be
deleted automatically.
To enter the Calls list
Press the DOWN button to
enter the Calls list. The
symbol is displayed.
Use the UP or DOWN
button to scroll backwards
and forwards through the
Calls list.
If the ‘name’ of your
caller has been stored in
the phonebook, this will be
displayed. Press the
button and the number will
be displayed.
Press the
button and
the time of the call will be
displayed.
Press the DEL button to
go back to the Calls list.
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To call back a number
from the Calls list
Press the DOWN button
to enter the Calls list.
Use the UP or DOWN
button to scroll to the
number.
When the name or number
is displayed, press the
TALK button. The number
will be dialled automatically.
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To store a number
from the Calls list into
the Phonebook
Press the DOWN button
to enter the Calls list.
Use the UP or DOWN
button to scroll to the
number you want.
When the number you
want to store is displayed
press the
button.
The display shows the
date and time of the call.
Press the
button again,
the display shows
ADD
.
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Press the button, the
display shows
NAME
.
Press keypad buttons to
enter name as described
before under the“Entering
names” section.
Press the
button. The
name and number are now
stored in the phonebook.
Note
If necessary, you can edit
the entry, when the entry is
correct, press the button.
The number is now stored
in the phonebook.
Once stored in the phonebook
the name will be deleted
from the Calls list.
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When the number you
want to delete is displayed,
press the button until
DELETE
is displayed. Press
the button again.
The number is now
deleted from the Calls list.
To delete a number from
the Calls list
Press the DOWN button
to enter the Calls list.
Use the UP or DOWN
button to scroll to the
number you want.
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If the number you want to delete
is stored in the Phonebook only
DELETE
will be displayed.
To delete all numbers
from the Calls list
Press the DOWN button
to enter the Calls list.
Press the DEL button. The
display will show
DEL ALL
.
Press the
button. The
display will show
EMPTY
for 2 seconds.
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Setting up and personalising your
answering machine
Your Freelance XD 500 can
digitally record up to 12 minutes
of messages, with each message
lasting a maximum of 3 minutes.
As well as recording incoming
messages, you can record memos
for other users. You can operate
your Freelance XD 500 from:
• The base unit.
• The handset.
• Remotely from any external
TouchtoneTMtelephone.
Your Freelance XD 500 comes
with two pre-recorded outgoing
messages, Answer and Record
or Answer Only, but if you wish
you can record your own.
You will need to set the day and
time (if you have not already
done so) so that you will know
when each message was received,
see page 16.
34
DISPLAY DEFINITION
(Blank)
Power off.
C-0 (flashing)
Day/Time needs to be set.
0-9
Answer-on mode, 0-9 messages.
9 (flashing)
10-59 messages. Indicating more than 9 messages stored.
–– Alternating with 0-9
Power on, but set to answer off mode. The display flashes between
a dash and the number of messages saved in the memory.
A (flashing) Handset menu and
Remote access in progress.
E (flashing)
Error.
F (flashing)
Memory full.
P (flashing)
Message paused.
P-1: Alternating
When selecting or playing Answer & Record outgoing message.
between P&1
P-2: Alternating
When selecting or playing Answer Only outgoing message.
between P&2
r (flashing)
Message recording (memo, outgoing message or incoming message).
t or 2 to 9
Setting or reading answer delay.
8-0
Counting down.
Message display on the
base station
The table below provides an
explanation of what is shown on the
base station display.
Page
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To switch the answering
machine ON/OFF
Press and release the
ANSWER ON/OFF button
to switch ON or OFF.
If you hear “Answer on,
your outgoing message is....”
the answering machine is
switched on and is ready
to answer incoming calls
and record any messages,
unless Answer Only is
selected.
Answer Only is an
advisory announcement
only, so that the machine
will not record an incoming
message.
See page 36 for a full
explanation of the outgoing
messages available.
The display on the base
unit shows the number of
messages stored in the
memory.
If you hear “Answer off”
the answering machine is
switched off.
The display on the base
unit will flash between a
dash and the number of
messages saved in the
memory.
Ans.
O
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To adjust the base unit
loudspeaker volume
The loudspeaker volume
ranges from 0-9 plus H,
where 0 is Off and H is the
maximum level. The default
level is 5.
Press Vol + on the base to
increase the volume.
Press Vol – on the base to
decrease the volume.
If you adjust the volume
when the answering
machine is not being used,
a beep sounds at each
press. When the volume
reaches its highest or
lowest levels two beeps
will sound.
Vol
Vol
Answer delay
Answer delay sets the number of
times your Freelance XD 500 will
ring before the answer machine
picks up your call and starts
playing the outgoing message.
The default setting is for the
answering machine to answer
after 6 rings. You can change this
setting to between 2-9 rings.
36
To change the answer
delay setting
Press and hold the SKIP
button on the base unit
until the current setting is
announced, then release.
Press and release the
SKIP
button to move
through the settings, with
each press the options
will be announced and will
also be shown on the
base unit display, i.e 8, 9,
Time Saver, (see page 51)
2, 3, 4, 5, 6, 7.
When you hear the setting
you want, do not press the
SKIPbutton again. After
a short delay your chosen
setting will be announced.
Skip
Skip
Skip
To check the answer
delay setting at the
base station
Press and release the
SKIPbutton.
The current setting will be
announced and also shown
on the base unit display.
Skip
Audible message alert
When new messages have been
received, your Freelance XD 500
will beep every 10 seconds (when
audible message is switched ON).
The volume of the beep is at the
volume you have set for the
loudspeaker. The default setting
is OFF.
To switch audible
message alert ON or OFF
When the answering
machine is set to ON and
in the idle mode:
Press and hold the
SKIP button on the base
unit to change the setting.
The prompt will announce
“Message alert on/of f” as
appropriate.
Outgoing messages
The outgoing message is the
message a caller first hears when
the answering machine picks up
their call. Your Freelance XD 500
comes with 2 pre-recorded
outgoing messages to choose from
as follows:
Skip
37
Answer and Record
Your Freelance XD 500 has a preset Answer and Record outgoing
message that allows your caller to
leave a message.
“Hello, your call cannot be taken
at the moment, so please leave your
message after the tone”.
However, you can record your own
Answer and Record outgoing
message if you wish, see ‘To record
your own Answer and Record
outgoing message’, opposite.
Answer Only
Your Freelance XD 500 will play
a pre-recorded Answer Only
outgoing message but will not allow
your caller to leave a message.
“Hello, your call cannot be taken at
the moment and you cannot leave a
message, so please call later”.
However, you can record your own
Answer Only outgoing message
if you wish, see ‘To record your own
Answer Only outgoing message’,
page 38.
Note
You can only record your own
outgoing messages via the
handset.
To record your own
Answer and Record
outgoing message
You can record your own
Answer and Record
outgoing message to use
instead of the pre-recorded
message already available.
Your outgoing message
can be up to 3 minutes
long. Your own outgoing
message will replace
the Answer and Record
pre-recorded outgoing
message, but it is possible
to reinstate it later if you
wish (see page 41).
Pick up the handset.
Press the
button twice.
You will hear the main
menu announcement from
the handset earpiece.
Press the 8 button for the
outgoing message menu.
To record your own
Answer and Record
outgoing message, press
the 3 button. The prompt
will announce, “Please
speak after the tone. To end
recording, press #”.
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After the tone, speak your
outgoing message into the
handset. Press #when you
have finished. You will hear
a long beep, (throughout
recording rwill flash on the
base unit display).
The prompt will announce,
“Your outgoing message is”
and then play your
message. The display will
flash pand after playing
your message you will hear
the menu once more.
Press and hold the
DEL button to return the
handset to standby.
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You can record your own
Answer Only outgoing
message to use instead of
the pre-recorded message
already available. Your
outgoing message can be
up to a maximum recording
capacity (12 minutes),
but you should try to keep
it short to allow time for
recording memos, or
incoming messages when
using the alternative
Answer and Record
outgoing message. Your
own outgoing message will
replace the Answer Only
pre-recorded outgoing
message, but it is possible
to reinstate it later if you
wish (see page 41).
Pick up the handset.
Press the
button twice.
You will hear the main
menu announcement from
the handset earpiece.
Press the 8 button for the
outgoing message menu.
To record your own
Answer Only message,
press the 4 button. The
prompt will announce,
“Please speak after the tone.
To end recording, press #”.
To record your own
Answer Only outgoing
message
Note
When recording your own
Answer Only outgoing
message, please remember
not to invite your caller to
leave a message as the
Answer Only mode will not
record incoming messages.
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After the tone, speak your
outgoing message into the
handset. Press #when you
have finished. You will hear
a long beep, (throughout
recording rwill flash on
the base unit display).
The prompt will announce,
“Your outgoing message is”
and then play your
message. The display will
flash pand after playing
your message you will
hear the menu once more.
Press and hold the
DEL button to return the
handset to standby.
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To check or play your
outgoing message via
the base unit
You can check and play
back your current
outgoing message at any
time via your Freelance
XD 500 base unit.
Press the ANSWER
ON/OFF button.
The prompt will announce
either:
• “Answer on, your outgoing
message is...” and play
your currently selected
outgoing message.
Or
• “Answer off ”. If prompt
is “Answer off”, press
the ANSWER ON/OFF
button again and the
prompt will announce
the current outgoing
message.
Ans.
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To check or play your
outgoing message via
the handset
Pick up the handset.
Press the
button twice.
Press the 8 button.
The prompt will announce,
“To play outgoing message,
press 2”.
Press the 2 button. Your
currently selected outgoing
message will be played.
Press and hold the
DEL button to return the
handset to standby.
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To select your Answer
Only outgoing message
via the handset
Press the button twice.
Press the 8 button.
To select Answer Only
outgoing message, press
the 6 button.
The prompt will announce,
“Your outgoing message is
.......” followed by ........
– To hear main menu,
press 1.
– To hear the outgoing
message menu, press 8.
Press and hold the
DEL button to return the
handset to standby.
40
To select your outgoing
messages via the base
unit
Press and hold the
ANSWER ON/OFF button
until you hear, “Please
select outgoing message”,
then release the button.
Either
To set Answer and
Record, press and release
the
Skip button.
Or
To set Answer Only, press
and release the SKIP
button.
Your chosen setting will be
announced over the base
speaker.
Ans.
O
n
/
O
f
f
Skip
Skip
The prompt will announce,
“Your outgoing message is
.......” followed by ........
– To hear main menu,
press 1.
– To hear the outgoing
message menu, press 8.
Press and hold the
DEL button to return the
handset to standby.
To select your Answer
and Record outgoing
message via the handset
Press the button twice.
Press the 8 button.
To select Answer and
Record outgoing message,
press the 5 button.
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To delete your own
outgoing message and
re-instate the
pre-recorded outgoing
message via the base
unit
You can delete your
personalised outgoing
message and return to
your Freelance XD 500’s
pre-recorded outgoing
message.
First select the outgoing
message that you want to
delete.
Whilst your outgoing
message is playing press
the DELETE button on the
base unit.
The message will stop
playing and you will hear
a short beep, then the
default pre-recorded
outgoing message will be
played.
To delete your own
outgoing message and
re-instate the
pre-recorded outgoing
message via the handset
Pick up the handset.
Press the button twice.
Press the 8 button.
The prompt will announce,
“To play outgoing message,
press 2”.
Press the 2 button. The
selected outgoing message
that you wish to replace will
be played.
Press the 5 button to
delete it.
Whilst your outgoing
message is being played
you will hear a confirmation
beep, followed by the
voice prompt announcing
the default pre-recorded
outgoing message.
Press and hold the
DEL button to return the
handset to standby.
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Using the Freelance XD 500
answering machine via the base unit
To playback messages
Press the PLAY button.
The prompt will announce,
“You have (n) messages”.
Your message(s) will be
played back, starting with
the first message received.
At the start of each
message, the number of
the message is announced.
The message number will
also be shown on the base
unit display.
Note
Press the STOP button at any
time during playback to stop
messages playing.
Play
To pause a message
during playback
While listening to the
message, press the PLAY
button.
The message will be
paused. You will hear a
beep every 10 seconds
and the message display
will show Pflashing.
Press the PLAY button
again to resume playback.
Play
Play
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SkipSkip
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Messages
43
To skip forward and
backward through
messages (including
fast playback)
During playback:
Press the SKIPbutton
to skip forwards to the
next message.
If you press and hold the
SKIPbutton the current
message will be played at
11/2 times the speed (fast
playback).
Press the
Skip button
to return to the star t of the
current message. Press
again to return to the star t
of the previous message.
Skip
Skip
Skip
To delete an individual
message
Press the red DELETE
button on the base unit
during message playback.
The prompt will announce,
“Message deleted”.
The message is not deleted
yet, but at the end of
playback when there is an
8 second countdown
followed by a confirmation
tone. Let the countdown
reach 0 and all the selected
messages are deleted and
the remaining messages
are saved.
Del
44
To delete all messages
When all messages have
been played the prompt
will announce, “End of
messages. To delete all
messages, press delete”.
The display counts down
from 8-0.
During the countdown
press the red DELETE
button and the prompt will
announce, “All messages
deleted”. At the end of the
countdown there will be a
confirmation tone.
Del
To cancel deletion
Press the STOP button
during the 8-0 countdown.
All messages will be saved
including any marked for
deletion.
Stop
Call screening
You can let your answering machine
pick up a call, even if you are in.
This allows you to identify the
caller and decide whether to take
the call.
Make sure the volume on the
base unit is set to an audible level,
see page 35. Allow the incoming
call to be answered by your
Freelance XD 500 answering
machine as normal. You will hear
the caller begin to leave a message.
To screen a call from the
base unit
While listening to your
caller leaving a message,
via the base unit
loudspeaker, you can
decide to take the call by
pressing the TALK button
on the handset.
Or
If the handset is resting
on the base unit and you
decide to take the call, lift
the handset and speak to
the caller. Recording will
stop automatically.
45
Using the Freelance XD 500
answering machine via the handset
You can use your Freelance XD
500 for a variety of functions: to
listen to your messages; delete,
skip forward or backward; record
a memo or new outgoing message,
and to screen incoming calls.
Note
If you try to access the answering
machine via the handset
when the base unit is in use
the handset display will flash
TAM BUSY
.
Accessing your messages
from the handset
Use the table on page 46
for instructions on which
buttons to press to access
the answering machine
from the handset.
Press the
button twice.
The handset will beep and
announce the main menu
options.
The display will flash
TAM MENU
and the handset
will beep.
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To play all messages
To play new messages
To skip back during messages
To delete messages, memo, outgoing message
To skip forward during messages
To record a new memo
To hear o
utgoing message menu
To play Outgoing Message, Press 2
To record Answer and Record Outgoing Message, Press 3
To record Answer Only Outgoing Message, Press 4
To select Answer and Record Outgoing Message, Press 5
To select Answer Only Outgoing Message, Press 6
To hear the Outgoing Message Menu again, Press 8
To hear Main Menu again, Press 1
To set a new security code (Please see Remote access, page XX)
To set day and time
To hear main menu.
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47
To playback messages
Pick up the handset.
Press the button twice.
You will hear the main
menu announcement from
the handset earpiece.
Press the 2 button to play
all messages. The prompt
will announce. “You have
(n) messages”.
Your message(s) will be
played back, starting with
the first message received.
At the start of each
message, the number of
the message is announced.
The message number will
also be shown on the base
unit display.
Press and hold the
DEL button to return the
handset to standby.
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To play new messages
Pick up the handset.
Press the
button twice.
You will hear the main
menu announcement from
the handset earpiece.
Press the 3 button to play
all new messages. The
prompt will announce,
“You have (n) new
messages”.
Your new message(s) will
be played back, starting
with the first message
received.
Press and hold the
DEL button to return the
handset to standby.
3
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To skip back during
message playback
Press the 4 button during
message playback to skip
back to the start of the
current message. Press
again to return to the star t
of the previous messages.
To skip forward during
message playback
Press the 6 button during
message playback to skip
forward to the next
message.
6
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To delete individual
messages during playback
Press the 5 button during
message playback to delete
an individual message.
The prompt will announce,
“Message deleted”.
5
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To delete all messages
When all messages have
been played the prompt will
announce, “End of messages.
To delete all messages,
press 5”.
Press the 5 button.
The prompt will announce,
“All messages deleted”.
5
J
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Memos
A personal memo can be recorded
on your Freelance XD 500 and left
as a message for another user.
Memos can be of any length, up to
the maximum recording capacity
(12 minutes), but you should try to
keep them short to allow time for
recording incoming messages.
You cannot record a memo
using the base unit.
49
To record a new memo
Press the button on the
handset twice.
Press the 7 button.
The prompt will announce,
“Please speak after the tone.
To end recording press
square”. Speak your memo
into the handset. The
display will show
r
flashing.
Press the #button to end
recording.
Your memo is now stored
and can be played back
later. Memos are stored in
the same way as incoming
messages, and the message
counter on the base unit
will increase by 1.
Press and hold the
DEL button to return the
handset to standby.
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Call screening/Call
intercept
You can let your answering
machine pick up a call, even if you
are in. This allows you to identify
the caller and decide whether to
take the call.
Make sure the volume is set to
an audible level, see page 35. Allow
the incoming call to be answered by
your Freelance XD 500 answering
machine as normal. You will hear
the caller begin to leave a message.
To screen a call via the
handset (when the
handset is off the base
unit)
When your Freelance XD
500 starts to record an
incoming message, the IN
USE light will flash. The
display will show
SCREEN?
Press the button. You
can hear the caller on the
handset.
Or
To interrupt recording
and talk to your caller,
press the TALK button.
Recording is stopped.
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Remote access
You can turn your Freelance XD
500 answering machine on and off
and listen to your messages from
any TouchtoneTMtelephone.
To protect your privacy, messages
can only be accessed by entering
a 3-digit security code.
The pre-set code is 000 and can be
changed. If you change the code it
is advisable that you make a note
of it somewhere safe.
To confirm your security
code press #.
Press and hold the
DEL button to return to
standby.
Note
After 15 seconds the handset will
automatically return to standby.
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To change your security
PIN code
Press the button twice.
Press the 9 button.
To set a new security PIN
code press
✱
.
You will hear a beep,
followed by, “Please enter
new security code after the
tone”.
Enter a 3-digit code of
your choice.
The prompt will announce
the new security PIN code.
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To switch your answering
machine on remotely
If you go out and forget
to turn your answering
machine on you can switch
it on remotely.
Dial your telephone
number.
Let the phone ring for 20
rings until you hear your
outgoing message.
Press the
✱
button.
Enter your security code.
Time saver
The Time saver feature is useful if
you are out and want to ring in and
check if you have received any new
messages.
If your answering machine is set to
time saver you can check whether
you have new messages or not
before your answering machine
actually answers your call. If you
have new messages your answering
machine will answer after 2 rings,
if you do not have any new
messages, it will not answer until
6 rings. This enables you to hang
up before you are connected, saving
you time and the cost of a call.
51
Press the 7 button within
8 seconds. You will hear
“Answer On” and your
answering machine will
now be switched on to
answer incoming calls.
7
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Note
If you have new messages they
will be played after you have
entered your security code.
You have 15 seconds to
enter any other instructions
before your Freelance XD
500 hangs up.
To check for messages
Dial your phone number
and wait.
When you hear your
outgoing message, press
the ✱button on your
phone. You will hear, “Please
enter your security code”.
Enter your security code.
If you have new messages,
you will hear, “You have ‘n’
new messages”.
Your messages will be
played.
If you have no new
messages, you will hear,
“You have no new messages,
to hear main menu press 1”.
Note
If you enter your security PIN
code incorrectly, after the
second attempt, your Freelance
XD 500 will announce: “Thank
you for calling” and will then
hang up.
52
Operating the answering
machine
When you have accessed your
answering machine, you can operate
it using the keypad numbers on the
phone you are using.
The Remote access
main menu
The main menu lets you
operate a range of
answering machine
functions. Simply follow the
instructions as announced:
“To play all messages,
press 2”.
“To play new messages,
press 3”.
“To skip back during
messages, press 4”.
“To delete during messages,
press 5”.
“To skip forward during
messages, press 6”.
“To set answer on or off
press 7”.
“To hear the outgoing
message menu, press 8”.
“To set a new security code
press 9”.
“To set day and time press 0”.
“To hear main menu again,
press 1”.
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To register a handset to
another base
At the base:
Press and hold the base
PAGE button for at least
10 seconds, until you hear
the validation tone (two
beeps), then release the
button.
At the handset:
Press the
button to
enter the menu.
Use the DOWN button
to scroll to
REGISTER
and
press the button.
53
Using additional handsets
and bases
Up to 5 handsets can be
registered and operated from any
one Freelance XD 500 base. This
allows you to make internal calls
between two handsets while a
third is making an external call.
Each handset can be registered
on up to 4 bases.
Each additional handset you
purchase must be registered with
the base. (If you have purchased
Twin/Trio/Quad, these will already
be pre-registered.)
Your handset supplied is
pre-registered as Handset 1 to its
base (Base 1).
Note
Remember to charge batteries
of new handsets for at least 16
hours before use.
If the display shows
NOT REG
and
the symbol is flashing, your
handset is not yet registered with
the base.
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To de-register a handset
from the base
Press the button to
enter the menu.
Use the DOWN button to
scroll to
SETUP
and press
the button.
Use the DOWN button to
scroll to
DEL HS
and press
the button.
The display will show
PIN?
Enter your 4-digit PIN.
Press the button.
Use the UP or DOWN
button to select the handset
you want to de-register
(
HANDSET 1-5
).
Press the
button.
Display shows
CONFIRM?
.
Press . You will hear
a confirmation beep.
Once de-registered,
the handset will display
NOT SUB
.
Note
Your 4 digit PIN number is
0000
unless you have previously
allocated a new PIN number as
explained on page 28.
Note
Handsets can only be
de-registered via another
handset.
54
The display will show
BS 1
234
. (The numbers that
are flashing indicate other
bases that the handset is
already registered to).
Enter the base number
(BS 1-4) that you want to
register the handset to.
Enter your 4-digit PIN
(original factory setting
OOOO
) and press the
button.
The display will show SEARCH 1,
2, 3, 4 and the symbol will flash
as the handset tries to locate the
base. When the handset locates
the base, the handset will be
automatically selected and shown
on the display.
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Three-way conversation
You can talk to one external
caller and another internal
caller at the same time on
your handset.
Please note that you can
only use this feature with
the Freelance XD 500
handsets.
During a call with an
external caller:
Press the INT button.
Your caller is put on hold
and you hear a tone.
Enter the number of
the handset you want to
transfer the call to.
Int
55
Internal calls
If you have multiple handsets
registered to the base you can make
internal calls between handsets.
To make an internal call
to another handset
Press the INT button.
Enter the number of the
handset you wish to call,
(1-5). The handset will be
called.
To end the call, press the
TALK button.
Int
Transferring calls
You can transfer an external call
to another handset registered to
the base.
Your caller will be put on
hold.
When the internal handset
is answered, (if you want to
you can talk to the handset
user first), press the
TALK button. The call will
be transferred.
If the call to the second
handset is not answered
you can revert/speak to
the caller again by
pressing the INT button.
To transfer an external
call between handsets
During an external call:
Press the INT button.
Enter the number of the
handset that you want to
transfer the call to (1-5).
Int
Int
Handset Priority
Press the button to
enter the menu.
Use the DOWN button to
scroll to
SETUP
and press
the button.
Use the DOWN button to
scroll to
PRIORITY
and press
the button.
Use the DOWN button to
scroll to
SELECT
.
Press the
button.
Use the DOWN button to
display the option you want,
either
BASE
or the handset
number you require, eg
HANDSET 3
.
Press the button.
The display shows
RINGS
followed by a number
between 1and 9.
Use the DOWN button
to scroll to the number of
rings you require.
Press the
button.
PRIORITY
is displayed,
denoting that handset
priority is on.
Press the button
to confirm. The display
shows ON.
56
When the handset is
answered, press and hold
the #button for about
3 seconds. You can now
start your three-way
conversation. (If the
internal handset user does
not answer your call, press
the INT button to return
to your external caller).
Press the TALK button to
end the call.
Int
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Note
When on a three-way call the call
can only be cleared by the handset
which set it up.
Press the button to exit
the call.
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Help
Replacing the handset batteries
After a time, you may find that the
handset batteries run out of charge
more quickly. This is a standard
sign of wear and the batteries will
need replacing. See page 14.
No display appears
The batteries may be flat or dead.
Recharge or replace the batteries.
The handset may be switched off.
No dial tone
Is the telephone line cord plugged
into the phone socket?
Check that:
• The base station is connected to
the mains power and switched on.
You cannot link up with the
base station
Is the display flashing ?
Check that:
• The mains power cable is
connected at the base and
switched on.
• You are in range of the base
station.
• The batteries are not low or flat.
• You are connected to the correct
base if you are using more than
one base station. See page 28.
No ring on the handset
The ringer volume may be switched
to off. To adjust the ringer volume
on the handset. See page 24.
Check that:
• The base station is plugged into
the phone socket.
• The base station is plugged into
the mains power and switched on.
Buzzing noise on my radio, TV,
computer or hearing aid
Sometimes, your Freelance XD
500 can interfere with other
electrical equipment if it is placed
too close.
It is recommended that you place
your Freelance XD 500 at least one
metre away from such appliances
to avoid any risk of interference.
58
The charger does not appear to
be working
Check that:
• The power adaptor is properly
plugged into the charger.
• Your handset has slotted correctly
into the charger.
• The batteries are correctly fitted
into the handset.
• The base is plugged into a
working socket and that the
socket is switched on.
• You are using the correct power
adaptor:
Freelance XD 500 base station
power supply – Item Code is:
005391.
Freelance XD 500 charger power
supply – Item Code is: 003313.
Cannot adjust an option in the
base station
Is someone else making changes
via another handset?
Have you pressed the
button
to confirm your selection?
If you are still experiencing
difficulty, call the Freelance XD
500 Helpline on 08706 058 047.
59
General information
Guarantee
Your Freelance XD 500 is
guaranteed for a period of 12 months
from the date of purchase.
Subject to the terms listed below
the guarantee will provide for the
repair of, or at BT’s or its agent’s
discretion, the option to replace
the Freelance XD 500, or any
component thereof, (other than
the batteries), which is identified
as faulty or below standard, or as
a result of inferior workmanship
or materials. Products over 28 days
old from the date of purchase
may be replaced with a refurbished
product.
The conditions of this
guarantee are:
• The guarantee shall only apply
to defects that occur within the
12 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to
BT or its agent as instructed.
• This guarantee does not cover
the batteries and any faults or
defects caused by accidents,
misuse, fair wear and tear, neglect,
storm damage, tampering with
the equipment, or any attempt at
adjustment or repair other than
through approved agents.
• This guarantee does not affect
your statutory rights.
Within the 12 month
guarantee period:
If you experience difficulty using
the product, prior to returning
your product, please read the Help
section beginning on page 57, or
contact the Freelance XD 500
Helpline for assistance:
Helpline 08706 058 047, 9am to
5.30pm Monday to Friday.
In the unlikely event of a defect
occurring, please follow the
Helpline’s instructions for
replacement or repair.
Outside of the 12 month
guarantee period:
If your product needs repair after
the guarantee period has ended,
the repair must meet the approval
60
requirements for connection to the
telephone network. We recommend
that you contact BT’s approved
repair agent, TecLogic on 01672
564444 or a local qualified repairer.
Instructions for returning the
product:
If the Helpline is unable to remedy
your problem they will ask you to
return the product. Where possible,
pack the product in its original
packaging. Please remember to
include all parts, including line
cords, power supply units, and the
original batteries. (Please note
that we cannot take responsibility
for goods damaged in transit.)
Please obtain and keep proof of
posting from the Post Office.
Technical information
How many telephones can you
have?
All items of telephone equipment
have a Ringer Equivalence
Number (REN), which is used to
calculate the number of items
which may be connected to any
one telephone line. Your
Freelance XD 500 has a REN of 1.
A total REN of 4 is allowed, if the
total REN of 4 is exceeded, the
telephones may not ring.
With different telephone types
there is no guarantee of ringing,
even when the REN is less than 4.
Only use approved base station
power supply – Item code 005391.
Only use charger power supply –
Item Code 003313.
Only use recommended NiMH
batteries 2 x AAA, 550mAh 1.2V.
Switchboard compatibility
This product is intended for use
within the UK for connection to
the public telephone network and
compatible switchboards, which
support tone dialling and timed
break recall. If in doubt please
consult your service provider.
Switchboard external line
access code
You may need to enter an access
code (e.g. 9) in order to get an
outside line. So that the switchboard
has time to pick up an outside line,
you may also need to add a Pause
after the access code.
61
Recall
To use the recall button
This is used when
connected to certain
switchboards and for
some BT Calling Features
or those services available
via your network provider.
To set the dialling mode
Press the button to
enter the menu.
Use the DOWN button to
scroll to
SETUP
and press
the button.
Use the DOWN button to
scroll to
DIALMODE
and press
the button.
Use the UP or DOWN
button to select either
TONE
or
PULSE
.
Press the button.
You will hear a confirmation
beep.
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To automatically insert
a pause after an access
code
With some switchboards
it may be helpful to dial a
pause after entering the
switchboard access code,
e.g. 9, 11 etc. to enable
you to get an outside line.
This feature automatically
inserts a pause between
the access code and the
telephone number that
you have entered in the
Phonebook. However, for
this feature to work you
must still enter the access
code at the front of the
telephone number when
storing in the Phonebook.
Press the
button to
enter the menu.
Use the DOWN button to
scroll to
SETUP
.
Press the
button.
Use the DOWN button to
scroll to
PABX
.
Press the button.
Use the DOWN button to
scroll to
PBX 1
.
Press the button.
Display shows
PIN?
.
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62
Enter PIN number.
Press the button.
Enter the access code.
Press the
button.
You can also adjust the
length of the pause to be
inserted:
Press the button.
Use the DOWN button to
scroll to
SETUP
.
Press the button.
Use the DOWN button to
scroll to
PABX
.
Press the
button.
Use the DOWN button to
scroll to
PAUSE
.
Display shows
3 SEC
.
Use the DOWN button to
scroll to
5 SEC
.
Press the button.
You will hear a confirmation
tone.
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R&TTE
This product is intended for use
within the UK for connection to
the public telephone network and
compatible switchboards.
This equipment complies with the
essential requirements for the
Radio Equipment and
Telecommunications Terminal
Equipment Directive 1999/5/EC.
Declaration of Conformance.
Hereby, Suncorp Technologies,
declares that this BT Freelance
XD 500 is in compliance with the
essential requirements and other
relevant provisions of Directive
1999/5/EC.
The Declaration of Conformance
for the BT Freelance XD 500 is
published on the web site:http://www.suncorptech.com/bt
Offices worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time. Services
and equipment are provided subject to British Telecommunications plc’s
respective standard conditions of contract. Nothing in this publication forms
any part of any contract.
© British Telecommunications plc 2003.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
BT Freelance XD 500 Issue 1 (3/03) 4
Designed by The Art & Design Par tnership Limited.
Printed in China.
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