User Guide
Broadband Extender Flex 500 Kit
Box contents
Broadband Extender Flex Broadband Extender Flex
2 x Broadband Extender Flex 500 2 x Ethernet cable
Follow the steps on the inside of this sheet to set up your extenders.
Connection help
• If you’ve got an extension lead plugged into a power socket that you want to use
with your extender, see Using extension leads on the other side of this sheet to find
out how to connect it properly.
• If you’re having problems synchronising your extenders, try resetting them to their
default factory settings. See How to reset your extenders to the right.
• To check if your home’s electrical wiring is affecting your extenders, try connecting
them in the same room. Some old wiring or fuse boxes might affect the connection
between different areas of your home.
• Home appliances that use lots of power (like refrigerators, freezers, microwaves and
air conditioning systems), might cause interference with your network, so try using a
socket further away from these appliances.
• For the best network performance, use the same brand of extenders around
your home.
• If there are no spare ports on your Hub, but one of the devices you’ve connected has
wi-fi built in, disconnect its Ethernet cable and connect it using wi-fi instead. Or, if
you need more wired connections, you can buy an Ethernet switch from bt.com/shop
or most other electrical stores.
If you need more help with your extenders, see our Frequently Asked Questions at
bt.com/bbextenderflex500. For help with your set-top box, go to bt.com/help/
tv or call 0800 111 4567. Calls made from within the UK mainland network are
free. Mobile and International call costs may vary.
Using more than two extenders
You can share your connection with other devices around your home by adding more
extenders to the ones you’re already using.
IMPORTANT: If these are your first extenders (and you’re not already using any
others), follow the steps on the inside of this sheet to set them up, NOT the steps
below. Only follow the steps below if you’re adding more extenders to the ones
your already using.
1 Plug the new extender into a power socket and switch it on.
2 Press the Link button on that extender for 5 to 8 seconds, until the Power light glows
steady green.
3 Press the Link button again, this time for 1 second.
4 Within 2 minutes, press the Link button on one of the extenders already in your home
for 1 second to complete the connection.
5 After a couple of minutes, the Power and Data lights on the new extender will glow,
showing that it’s connected.
TIP: You might find it easier to plug your new extender into the same double power
socket as one of your existing adapters while you set it up. You can then move it to
another socket in your home without having to set it up again.
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