BT Business Total Broadband Fibre
User Guide
Fibre
Learn about… Extra features Help Your Fibre Hub
1
Contents
Learn about… 4
Your Fibre Hub and BT Business Total Broadband Fibre service.
Extra features 7
Setting up extra features once you’re online – security, email,
networking, domain names, content screening, internet access control,
Static IP, BT Openzone, BT Business Broadband Voice (VoIP).
Help 18
How to get help, if you need it.
Your Fibre Hub and Openreach modem 42
Set-up and resetting your Fibre Hub – if you ever need to unplug
or reconnect any equipment.
Index 52
Learn about… Extra features Help Your Fibre Hub
Learn about… Extra features Help Your Fibre Hub
3
Welcome to BT Business Total Broadband Fibre
Your faster broadband is nearly here
Please put your new Fibre Hub aside ready for a BT engineer to install with
your BT Business Total Broadband Fibre service. Please don’t try to set up your
service before your engineer visit (the new Fibre Hub won’t work on an existing
broadband line).
Your BT engineer visit
• A BT engineer will call you before installation begins, on the day of your visit
• You’ll need to be at your premises during your engineer visit
• Set-up may take between two and four hours
• During installation, your broadband line won’t work
If you wish to cancel or change your appointment or you’ve a question,
call us between Monday and Friday 8am to 6pm (closed Bank Holidays) on
0800 169 3809*.
If an engineer has already installed your BT Business Total Broadband Fibre service
and you’ve received a Fibre Hub as a replacement, see page 42 for set-up help.
If you have any problems, see Help on page 18.
We hope your new service boosts your business.
Best wishes,
BT Business Total Broadband Fibre team
* Calls to 0800 numbers are free from UK landlines. Mobile costs may vary. See www.bt.com/pricing for details.
All calls made to BT or from BT may be recorded to help us give you a better service.
Learn about… Extra features Help Your Fibre Hub
4 Learn about…
Learn about…
Your complete broadband package includes lots of great features to
help you get the most out of the internet.
Use this section to learn about your service Page
BT Business Total Broadband Fibre 4
Openreach modem 5
Fibre Hub 5
Broadband speed 5
BT Business Total Broadband Fibre features and services 6
BT Business Total Broadband Fibre
BT Business Total Broadband Fibre uses a high-speed bre optic cable to carry
broadband between your local telephone exchange and a BT cabinet near
your premises.
To install BT Business Total Broadband Fibre, a BT engineer will connect the
bre optic cable at the BT cabinet to your telephone line. The engineer will t a
special modem (see below) in your ofce, set up your Fibre Hub and connect your
computer to the Fibre Hub (making sure your computer connects to the internet).
To nd out more about BT Business Total Broadband Fibre, go to
www.bt.com/business/help/bre
Learn about… Extra features Help Your Fibre Hub
Learn about… 5
Openreach modem
The BT engineer will bring your Openreach modem. This is a VDSL modem,
supplied and managed by Openreach. It connects your Fibre Hub to the BT
Business Total Broadband Fibre service. For more on troubleshooting the
Openreach modem, see page 24.
Important: we strongly recommend that you mount the Openreach modem on
a wall to keep it properly ventilated. Please do not place it on carpet.
Connecting your network to your Openreach modem
The BT engineer will help you choose the best place for your Openreach modem
and Fibre Hub. This would usually be where your existing Hub or router is located,
but if this isn’t near your telephone master socket the engineer will lay a special
(‘data’) extension cable. The engineer may be able to run this extension outside
your premises, but it can’t be more than 30 meters from the master socket.
Fibre Hub
Your Fibre Hub is a broadband router that can connect computers to the internet
using wired or wireless connections. It has been designed especially for the
BT Business Total Broadband Fibre service.
The BT engineer will set up your Fibre Hub when installing BT Business Total
Broadband Fibre. Your new Fibre Hub will replace your old BT Business Hub,
if you have one.
Your Fibre Hub can share the broadband service across separate computers and
devices (e.g. printers) and BT services such as BT Business Broadband Voice and
BT Ofce Anywhere.
Broadband speed
Your broadband service will give you the fastest speed your phone line can support.
Line speeds may vary depending on a number of factors, such as line quality,
distance from the nearest BT street cabinet or usage on the network.
Learn about… Extra features Help Your Fibre Hub
6 Learn about…
For accurate information about your broadband speed, see our speed checker at
www.bt.com/business/help/bre
Note: to make sure you receive the fastest, most reliable service possible on
your line, we’ll remotely test it for up to ten days after your broadband is
activated. This may occasionally interrupt your service and cause your speed
to vary. This is normal, and your speed will settle down after ten days.
If you use an online speed checker to test your broadband speed during
these ten days, it may give you an inaccurate and misleading result.
BT Business Total Broadband Fibre features and services
BT Business Total Broadband Fibre includes lots of great features and services,
including email, security, web space and more.
Once your Fibre Hub is set up and you’re online, nd out about all the great things
BT Business Total Broadband Fibre has to offer at www.bt.com/business/help/bre
Desktop Help
Desktop Help is a tool that identies problems with your broadband, email or
Wi-Fi connection, suggests quick xes or xes problems remotely.
It’s installed automatically when the CD included in your Welcome Pack is used
to set up your BT Business Total Broadband Fibre service. Once Desktop Help is
installed, you’ll see the
icon on your desktop.
To help you make the most of Desktop Help, we recommend that you install it on
each computer connected to your BT Business Total Broadband Fibre service.
To nd out more about Desktop Help or to download it if it’s not already installed,
go to www.bt.com/business/help/desktopdownload
> More information on BT Business Total Broadband Fibre – go to
www.bt.com/business/help/bre
> Extra features – see page 7
> Help – see page 18
> Set-up – if you ever need to unplug or reconnect any equipment, see page 42
Learn about… Extra features Help Your Fibre Hub
Extra features 7
BT Business Total Broadband Fibre includes extra features that you can
set up once you’re online.
Important: you may be asked to enter your admin password when changing
or saving settings in your Fibre Hub Manager. The default admin password for
your Fibre Hub Manager is your Fibre Hub’s serial number – you can nd this on
the bottom of your Fibre Hub. You can change this default password using your
Fibre Hub Manager (see page 39).
Use this section to learn about extra features Page
Security
– Your wireless network
– Increasing security levels
– Firewall
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10
Email 10
Networking 11
Domain names 11
Content screening 12
Internet access control 12
Static IP 13
BT Openzone wireless internet access 16
BT Business Broadband Voice 17
Extra features
Learn about… Extra features Help Your Fibre Hub
8 Extra features
Security
Make sure you’ve got an internet connection before changing your wireless security.
Your wireless network
Your Fibre Hub is already set up with the following:
• a unique network name (SSID, or Security Set Identier)
• a network encryption key (WPA, or Wi-Fi Protected Access) for added security
• wireless security (WPA/PSK or WPA2-PSK, also known as WPA-Personal)
Important: some older wireless adapters and laptops may not be compatible
with the default security settings on your Hub and may only support WEP
(Wired Equivalent Privacy) security. Most newer devices will support WPA/WPA2.
If your device doesn’t support WPA connection, see ‘How do I change my Hub
to accept WEP wireless connections?’ on page 35. Always make sure you’re
connected before you try and change any of your settings.
You could change the level of security for your wireless network in a number of ways
A Change the preset network name or SSID for your Fibre Hub. This helps to
hide your network from unauthorised users and potential hackers who may
be scanning for wireless networks.
When choosing a new SSID, we recommend that you avoid anything that could
identify the wireless network with your company, e.g. your company name,
location etc.
B Disable the broadcast of your wireless network name/SSID. Wireless network devices
automatically broadcast certain information, including the network name/SSID.
You can disable the broadcast of your network name/SSID, which will help to
hide your network from casual browsing. Any device wishing to connect to your
network must then type in the correct network name.
C Choose your own Wi-Fi key/wireless network passphrase. The preset Wi-Fi key is
printed on the label on the bottom of your Fibre Hub. We strongly recommend
that you change this to a passphrase of your choosing.
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Extra features 9
Please note the following points about your new passphrase, which will help to
make it more secure:
• it should include a mix of letters (upper and lower case), numbers and punctuation
• it should be unique
• it should not be easy for someone else to guess
• it should not be your company name, location etc
D Set up MAC (Media Access Control) address ltering. Every wireless and network
device has a unique identier, called a MAC address. Your Fibre Hub uses the
MAC address to report on the devices that are connected to it. By setting up
MAC address ltering, you can choose which devices you’d like to connect to
your Fibre Hub and also block any devices that you don’t wish to allow access.
E You have a choice of security levels. For extra security, you can change all your
devices or adapters to WPA2.
To congure your wireless settings:
1 open your web browser, type http://home or http://192.168.1.254 (for your
Fibre Hub Manager) in the address bar and press Enter or your return key, or
double-click the Hub Manager
icon on your desktop
2 click on the Wireless icon – the Wireless Conguration screen will appear
When you’ve made your changes, click Save before you close the window. You may
be asked to enter your password – if you haven’t changed it, the default password
is the same as the serial number on the bottom of your Fibre Hub. Please note: any
custom encryption key entered is shown as ••••••••••.
If you change your Fibre Hub’s Wi-Fi key or network name/SSID, all your
wireless devices will lose their connection to your Fibre Hub. You’ll need to
reset each device to match the new wireless settings.
You can get more help on changing and conguring your wireless settings using
your set-up CD.
Learn about… Extra features Help Your Fibre Hub
10 Extra features
Firewall
Your Fibre Hub’s Firewall Monitor continuously assesses any threats to your
network, while automatically keeping itself up to date with software updates.
To congure your rewall settings:
1 open your web browser, type http://home or http://192.168.1.254 (for your
Fibre Hub Manager) in the address bar and press Enter or your return key
2 click on the Firewall icon to open the summary
3 edit your rewall settings
4 when you’ve edited your settings, click Save before you close the window.
You may be asked to enter your password – if you haven’t changed it, the default
password is the same as the serial number on the bottom of your Fibre Hub
Email
Important: if you didn’t choose to have your email set up during installation,
you’ll need your BT Connect email address and BT Connect email password (in
the ‘welcome’ emails and letters we sent when you ordered your BT Business
Total Broadband Fibre service) to set it up in your email application (e.g.
Outlook) yourself. Remember, you can also always access your email at
www.btbroadbandofce.com/webmail
Once you’ve got these details, open your email application and go to your email
account options to set up an email account or change your email settings. You’ll
need this information about our mail servers:
Our incoming mail server name is pop3.btconnect.com
Our outgoing (SMTP) mail server name is set to mail.btconnect.com
Note: if you’re using a non-BT mail provider, you’ll need to enter the name
of the incoming mail (POP3) server for that mail provider; the outgoing mail
(SMTP) server will remain mail.btconnect.com
Learn about… Extra features Help Your Fibre Hub
Extra features 11
Networking
You can set up your ofce network using Ethernet and wireless to connect every
device in your ofce.
To add computers to your network, run your CD on the computer that you’d like
to connect.
You can use your Fibre Hub to:
• share a single internet connection between a number of computers
• share les, printers and certain other equipment
• surf the internet from anywhere in your ofce
To nd out more about conguring your ofce network, download our technical
guide at www.bt.com/business/help/networkguide
To see a summary of your network:
1 open your web browser, type http://home or http://192.168.1.254 (for your
Fibre Hub Manager) in the address bar and press Enter or your return key
2 click on the Local Network link (it’s below the Top Networking Features section)
Domain names
A domain name is an internet address. If you have a domain name with a non-BT
provider, we recommend that you transfer it to BT Business so you’ll have a single
source of contact for technical issues.
Spam advice: make sure our mail servers don’t block your domain name
If you’d prefer not to transfer your domain name but you wish to use it to send
and receive email across BT’s mail servers, you’ll need to contact us to tell us your
domain name(s). This is so our servers recognise your domain name and don’t think
it’s spam. See page 51 for our contact details.
We’ll then conrm that you own the domain name. This only takes a minute or
two and helps us ensure the security of our mail servers.
Learn about… Extra features Help Your Fibre Hub
12 Extra features
If you don’t have a domain name, or wish to add a new domain, you can order
it with BT. Go to Your account at www.myofce.bt.com. (Please note: BT Web
Hosting includes one ‘.co.uk’ or ‘.org.uk’ domain name free of charge. You’ll need
to pay for extra domain names.)
To nd out more about ordering, using or transferring a domain name, go to
‘Help & support’ at www.bt.com/business/help/broadband
Content screening
Content screening is when you use your Hub to block images and web addresses.
To set up content screening:
1 open your web browser, type http://home or http://192.168.1.254 (for your
Fibre Hub Manager) in the address bar and press Enter or your return key
2 click on the Content Screening icon in the Quick Service Links section
3 customise the Content Screening groups as required
4 click Save before you close the window. You may be asked to enter your
password – if you haven’t changed it, the default password is the same as the
serial number on the bottom of your Fibre Hub
Internet access control
Internet access control is when you use your Hub to block internet-based
applications such as chat rooms, instant messaging and online gaming.
To set up internet access control:
1 open your web browser, type http://home or http://192.168.1.254 (for your
Fibre Hub Manager) in the address bar and press Enter or your return key
2 click on the Access Control link in the Quick Service Links section
3 click the Time Schedule link and customise the Time Schedule for each device
as required
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Extra features 13
4 click Save before you close the window. You may be asked to enter your
password – if you haven’t changed it, the default password is the same as the
serial number on the bottom of your Fibre Hub
Static IP
If you want to host a web site, you may have ordered multiple Static IP with your
BT Business Total Broadband Fibre service. If not, you can subscribe using Your account
at www.bt.com/business/login. Once your BT engineer has installed your Fibre
Hub, please follow these steps to set up your multiple Static IP addresses:
1 open your web browser, type http://home or http://192.168.1.254 (for your
Fibre Hub Manager) in the address bar and press Enter or your return key
2 click on the Broadband icon then Link Conguration
3 scroll down to the Public IP Address section and select Enable
4 in the Router Address eld, enter your Fibre Hub address (see ‘router address’
in the ‘welcome’ emails or letters we sent when you ordered Static IP); in the
Subnet Mask eld, enter your subnet mask address as follows: if you have 5
Static IP addresses enter 255.255.255.248, if you have 13 Static IP addresses
enter 255.255.255.240
5 click Save before you close the window. You may be asked to enter your
password – if you haven’t changed it, the default password is the same as the
serial number on the side of your Fibre Hub
6 you’ll see a conrmation message that all’s okay
Once you’ve set up your multiple Static IP addresses, you can use one of the
following methods to assign your LAN computers to your public Static IP addresses
(supplied with your order for Static IP addresses).
If you need help with your computer settings, go to www.microsoft.com for PCs,
or www.apple.com for Macs, and search for ‘Change TCP/IP settings’.
Learn about… Extra features Help Your Fibre Hub
14 Extra features
Set the IP Address of the computer via the computer
1 If your Fibre Hub’s address is 217.37.237.78 and the subnet mask is
255.255.255.240, manually change the computer’s TCP/IP settings from Obtain
an IP address automatically to Use the following IP address and from Obtain DNS
server address automatically to Use the following DNS server addresses.
2 Enter the IP Address you wish to set the computer to (e.g. 217.37.237.65) and
the Subnet mask to 255.255.255.0, the Gateway to 217.37.237.78 and the
DNS Server to 217.37.237.78.
3 Renew the IP address of the computer as shown below. Your Fibre Hub automatically
detects the Static IP and removes the IP address from the public Static IP DHCP pool.
Set your Fibre Hub to always provide the same Static IP address
1 Keep the computer in DHCP mode (i.e. obtain an IP address automatically).
2 Open your web browser, type http://home or http://192.168.1.254 (for your
Fibre Hub Manager) in the address bar and press Enter or your return key.
3 Select Settings, then LAN, followed by NAT & Address Allocation.
4 For the required device, select Public (select WAN IP Mapping) for Address
Assignment and Public Fixed: 217.37.237.73 for WAN IP Mapping.
5 Click Save before you close the window. You may be asked to enter your
password – if you haven’t changed it, the default password is the same as the
serial number on the side of your Fibre Hub.
Set your Fibre Hub to provide any available Static IP address
1 Keep the computer in DHCP mode (i.e. obtain an IP address automatically).
2 Open your web browser, type http://home or http://192.168.1.254 (for your
Fibre Hub Manager) in the address bar and press Enter or your return key.
3 Select Settings, then LAN, followed by NAT & Address Allocation.
4 For the required device, select Public (select WAN IP Mapping) for Address
Assignment and Public from pool: 217.37.237.72 for WAN IP Mapping.
5 Click Save before you close the window. You may be asked to enter your
password – if you haven’t changed it, the default password is the same as the
serial number on the side of your Fibre Hub.
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Extra features 15
IMPORTANT: each time you change these settings, you’ll need to:
1 click Save to save your new settings. You may be asked to enter your
password – if you haven’t changed it, the default password is the same as
the serial number on the side of your Fibre Hub
2 release and renew the IP address of the computer to allow it to receive the
new public Static IP address
• To renew the IP address in Windows:
- click the Windows Start button, then select Run (or type in the Search
box in Windows 7)
- type cmd in the dialogue box, then click OK
- an MS DOS window will appear – type in ipcong/release and press Enter
- you’ll see a number of lines of text and the prompt will appear again –
type in ipcong/renew and click Enter
- your public Static IP addresses will be listed
- when you’ve nished, close the MS DOS window
• To renew the IP address in Mac OS X:
- click the Apple icon, then select System Preferences…
- click the Network icon to open Network preferences
- select your connection type (e.g. Built-in Ethernet for wired, or
AirPort for wireless)
- click Advanced…
- select the TCP/IP tab and click Renew DHCP Lease
- when you’ve nished, click OK, then close the Network window
Your Fibre Hub’s rewall will continue to protect the computers assigned to the
public Static IP address. You may have to open specic ports if you plan to host
certain applications.
Learn about… Extra features Help Your Fibre Hub
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