BT Featurephone, Inspiration Owner's Handbook Manual

Contents

P AGE

Welcome to BT Inspiration –
An introduction to your new BT Inspiration System and its documentation 6

Featurephone basics 7

Your BT Inspiration Featurephone 7
Facility menus and scroll keys 7
Facility activation keys 7
Programmable keys 7
Function group keys 7
Programme P 7

Personal speed list 7
Handsfree-answerback 7
Key programming 7-8
Headset mode 8
Ringing Options 8
Contrast Options 8
System Programming 8

MESSAGE -

! 8

DIRECTORY - " 8
ISDN 8
Volume, mute and handsfree keys 8

Using the VOLUME key 8
Using the HANDSFREE key 8
Using the MUTE key 8

EDIT and Scroll keys 8

Using the Scroll keys 8

Ringing/message waiting indicator light 8

Featurephone display 9

Idle Display Content 9
Basic uses of the display 9

Feature activation 9
Time and date 9
Keyed digits 9
Internal call extension number/name 9
Messages 9
Features 9
Caller Display Service (CDS/CLI) 9

Featurephone Programming 9

Programming your personal directory 9
To enter the name 9
To dial a number from your Personal Directory 9

Display messages 10
Using your Featurephone with a Headset 10
Using your phone in Headset mode 10

1

Contents

P AGE

Featurephones making and answering calls 11

Making and answering calls 11

To make an external call 11
To make an internal call 11
To answer a call 11

Deflecting a call 11

Placing an external call on hold 11
To transfer a call to another extension 11
To transfer a call to an external number 11
To make an external consultation call 11

System Programming 12

Most frequent system programming tasks 12

Setting the time and date 12
Assigning extension names 12
To enter the name 12
System speed dial numbers 12
To add or delete a system speed dial number 12
To access speed dial number 12

Sys tem features 13

Answer machine 13
Auto attendant 13

Call waiting tone 13

Call waiting tone protection on an individual call 13
Camp on busy 13
Conference 13

Internal conference 13

External conference 13

Day service/night service 13

Incoming ringing (which extensions ring) 13

Automatic night service 13

To set the start and end time for night service 14

Manual night service 14

Weekend service 14

To set the weekend service 14

Diverting calls 14

Divert all calls 14

Divert on busy 14

Divert on no answer 14

Do not disturb 15
Extension lock 15

Locking your extension 15

Unlocking your extension 15

Making a call with the lock set 15

Follow me 15
Forced call waiting 15

Accepting a waiting call 15
Forward Recall 15
General call 15
Group Hunting 16

Programming the groups 16

Hunt group diversion 16

2

System features (continued) P AGE

Hot line 16
Hunt Groups 16
Intmode Options 16
Manager/Secretary working 16

Dedicated line 17
Call diversion to secretary 17
Secretary extension status 17
Secretary phone – Manager extension 17

On hold options 18
Paging 18

PA system 18
PA answer 18
Internal page (all Featurephones) 18
Internal page (one Featurephone) 18
Internal page answer 18
Page-protection on Featurephones 18

Park 18
Phone pick-up 19

To programme pick-up groups 19
External call pick-up 19

Redial 19
Reminder call 19
Reset phone 19
Ring back 19
Room monitor 19
Speed dial numbers/names 19

Programming your personal directory 19
To enter the name 20
To dial a number from your personal directory 20
Standard telephone operation 20

System speed dial numbers 20
Time and Date 20
Voice Mail 20

Standard telephone basics 21
Using a fax machine with your BT Inspiration 22
BT’s Select Services 23

Forward recall 23

Using Caller Display and Calling Line Identity Services (CDS, CLI) 24

Displayed Information 24
Caller ID memory 24
Caller ID memory and redial 24
Associating Names and extension numbers with CDS numbers 25
To program the names to be associated with CDS numbers 25

Call restrictions 26

Extensions access to outgoing lines 26
Lines – incoming only 26
Classes of Service 26

Extensions Class of service – day service 26
Extensions Class of service – night service 26
Class 5 and 6 27
System speed dial numbers – Class of service override 27

3

Contents

P AGE

Courtesy Service 28
Using Voice Mail 29

Voice Mail 29

Allocating voice mail boxes 29
Entering your own greeting 29
Turning on your voice box 29
Retrieving messages left in your voice mail box 29
To retrieve recorded messages remotely 29
Monitor mode 30
Changing your password 30
Automatic deleting of messages 30
Operation of voice boxes from standard telephones 30

An swer ing Machine 31

Turning the answering machine on 31
Programming the lines to be answered by the answering machine 31
Retrieving messages from the Answering Machine 31
Examine Answering Machine password 31
Entering your own Answering Machine greeting 31
To retrieve recorded Answering Machine messages remotely 31
Answering Machine/Voice mail box access codes Table 31

Auto Attendant 32

Dialling through to an extension (external callers) 32

Auto attendant programming 32

Customised Courtesy message 32

Using a Door Intercom 33

Door Intercom 33
Answering a door Intercom call 33
Programming a door intercom 33
Opening the door (doorstrike) 33
Doorstrike mechanism connection 33

BT Inspiration ISDN Services 34

Multiple Subscriber Numbering
(MSN)/Direct Dialling In (DDI) 34

Programming MSN/DDI numbers 34
Calling Line Identity (CLI) services 34
Calling Line Identity Presentation (CLIP) 34
Calling Line Identity Presentation Restriction (CLIR) 35

Setting CLIR on an individual call 35

Setting CLIR for all calls 35

Connected Line Presentation (COLP) 35
Connected Line Restriction (COLR) 35

3.1kHz extensions 35
Other ISDN programming options 35

For setting point to point to multipoint 35

For T or S interface 35

For Base MSN programming 35

For ISDN PABX programming 35

ISDN to the Desk 36

4

P AGE

Call manager 37
Using the Call Logging Interface Module 38

Call logging information - enable / disable 38

Power Failure options 39

Battery back up 39
Power fail transfer 39

Miscellaneous features 40

Alternative routing 40
Equipped lines 40
Extension disconnect 40
Extension priority 40
Line key light 41
No trunk to trunk calls 41
Port swapping 41
Outgoing call line priority 41
Outgoing groups 41
PABX group 41
Port swapping 41
PSTN programming 42
Reset options 42
Timers 42

Administration programming 43

Programming via a Featurephone 43
Basic programming procedure 43

Help 45
Appendices 46

Appendix A (voice services on BT Inspiration) 46

Fax detect 46
Courtesy service 46
Answering machine 46
Auto attendant 46
Voice boxes 46
Summary 46

Appendix B (remote programming and support) 47

Remote moves and changes 47
Support 47

Appendix C (exchange line facilities) 48

Incoming ringing patterns 48

Incoming ring day service 48

Incoming ring night service 48

Outgoing line access 48

Appendix D (BT Inspiration systemwide speed dial number record) 49
Appendix E BT Inspiration Call Restrictionst 50

Call barring class of restrictions 50

Call barring day 50

Call barring night 50

Additional restrictions required

Glossary 51
Index 52

5

The first thing you should know is that
your BT Inspiration system is easy to use.

BT Inspiration has a wide range of time­saving, efficiency-improving features.

It can have either six, twelve or
eighteen extensions. No matter what
size system you star t with, you can
expand up to the maximum capacity.

The BT Inspiration can have either
standard exchange lines, ISDN2 lines
or a mixture of both. A maximum
capacity of 6 standard lines, or 3
ISDN2 lines can be provided, again
with the option of a mixture up to the
maximum capacity.

The standard system can be upgraded
to the ISDN2 system.

BT Inspiration is a hybrid system. It
may be set up as a PABX, with all calls
being answered by an operator, or you
can use it as a key-system. In both cases
you can connect any combination of
Featurephones and standard
telephones, and you can change the
combination at any time.

This Owner’s handbook is your guide to
using the BT Inspiration System and
its features, with either a Featurephone
or a standard telephone. It also
explains how to program features and
facilities on your Featurephone.

The Featurephone has a large display.
There are six keys associated with the
display. These are used to activate the
facilities, which are shown on the
display. It is not necessary to dial any
facility codes when using the
Featurephones.

6

Welcome to BT Inspiration

AN INTRODUCTION TO YOUR NEW BT INSPIRATION SYSTEM AND ITS DOCUMENTATION

Using this guide

Throughout this guide, you will find a description of
each feature, and how to use it both from a
Featurephone and a standard telephone. The codes
shown are the codes that a standard telephone uses
to activate the facilities. If you wish, you can use the
codes from a Featurephone.

Problem Reporting section

On the rare occasions when you experience a
problem with your telephone system, could you
please check the help section of this Owners Guide
to see if your difficulty can be quickly resolved by a
simple reset operation. If however you are still
experiencing a problem and wish to contact us, we
are able to solve the majority of queries without
visiting your premises, by use of the BT Inspiration’s
inbuilt remote maintenance package.

With this package we are able to carry out various
checks and tests remotely, and whilst we are
carrying out these checks we may ask you to co­operate with any requests made.

If however we were still unable to resolve your
problem remotely then we may need to visit your
premises to investigate the problem.

Remote programming option

Your BT Inspiration telephone system is easily
programmed by yourself. So any changes that need
to be made can be carried out by simply following
the instructions contained in this handbook.
However if you would like BT to carry out this
service on your behalf, we do offer a remote
programming service at a price to suit your
requirements - see appendix B for details.

Your BT Inspiration Featurephone

Your Featurephone may be mounted at two separate
viewing levels. The plinth can be clipped out and moved
to the alternate position without the use of any tools. You
simply clip it out of one position and into another.

The Featurephone may also be wall mounted, the handset
hook will need to be reversed and there is a handset park
‘ lip’ on top of the Featurephone if you need to move
away from the phone during a call.

Your Featurephone is a highly featured display phone for
use with BT Inspiration. Not only does it have a wide
range of features, but it is also easy to use.

The phone is fully handsfree so you can make calls,
receive calls and use features without lifting the handset.

The time and date are shown on your phone on the top line
of the display. The other three lines of the display show the
facilities that can be operated by pressing the keys located
beside the display (display keys).

When the phone is idle a large number of features can
be activated and are displayed in groups of three. If you
are on a call, operating a facility etc., only those options,
relevant to what you are doing, are displayed.

Facility menus and scroll keys

The scroll keys under the display are used to scroll through
the facility options. When the scroll down key is pressed,
the next three available facilities are displayed. The number
of facilities available depends on whether your phone is
idle, you are on a call or you are activating a facility.

The illustration on page 9 shows where the scroll keys
are located on the Featurephone, and gives a brief
explanation of their use on page 8.

Facility activation keys

The six keys associated with the display are used to
activate the facilities shown on the display.

Programmable keys

Above the keypad on your phone you will see eight
programmable keys-lights. These keys are pre­programmed as line keys. You can easily reprogramme
these keys to suit your own requirements. The codes and
instructions for programming features appear on the
following pages.

Function group keys

There are four function group keys located directly above
the Featurephone display. Particular facilities are grouped
under these keys.

Programme P

This key accesses the options available to customise your
phone settings and to enter your personal twelve number
/ name directory. When you press this key, the following
options are displayed.

● Personal speed list

You are prompted step by step to program your personal
directory of numbers and names. You may program up to
12 numbers each with or without a name.

The numbers programmed here are selected using the
directory

" key.

● Handsfree-answerback

You may program your phone to work in Handsfree
Answerback mode. The options provided are to turn
Handsfree answerback on and off. When ‘set h/f
answerback’ is selected HANDS FREE light flashes red.
When you receive an internal call, you hear a burst of
tone and the call is connected automatically. You can
speak to the caller without touching the phone. To leave
this mode select ‘cancel handsfree answerback’ under
the programming key.

● Key programming

You may re-program any or all of the eight programmable
keys. These are the keys that run along the top of the
phone. You can program lines, extensions, features or
speed dial numbers onto these keys.

You are prompted to select the key you want to program.
When you press the chosen key you are prompted to
select the feature.

To programme the key with a speed dial number select
the ‘Individual Digits’ option.

If you are programming a quick dial number remember
to precede the number with a 9.

When a feature is selected you can enter a number by
selecting ‘Enter data’. This allows you, for example, to
programme a key to Divert a call to a particular number.

7

Featurephone basics

THIS SECTION DESCRIBES THE BASIC OPERATION OF THE INSPIRATION FEATUREPHONE

Function Group Keys (cont)

● Headset mode

This feature allows you to put your Featurephone into
headset operation mode. The phone should be equipped
with a headset to operate correctly. The headset has to be
plugged in instead of the handset. The HANDSFREE key
is used to answer and make calls. You will notice that the
handset no longer operates. See page 10 for Headset
Mode Programming.

● Ringing options

You can select one of three ringing tones.

● Contrast options

You may choose from 4 levels of display contrast.

● System Programming

If your extension is the programming extension, you have
access to the system programming options. If you select
this option, you will be prompted to enter the password. If
this option is selected from any other position the display
will show ‘Programming refused’. For more information
about System programming, refer to the relevant sections
of this Manual.

MESSAGE !

When you press the MESSAGING key you can select
between display and voice messaging.

If the Voice Mail module has been equipped and a voice
mailbox allocated to your extension you can access the
voice messaging control menus. See page 29 for Voice
Message Programming.

When display messaging is chosen you can choose one of
eight preprogrammed messages, which will be shown on
the display of Featurephones calling your phone. Message
9 is one where you can enter your own message. See
page 10 for Display Message Programming.

DIRECTORY "

When you press the DIRECTORY key, you are prompted
to select either your personal directory or the system
directory. You then select the number or name you require
from within that directory a line will automatically be
seized and the number dialled.

ISDN

This key allows you to select the ISDN service CLIR.
When selected your telephone number is not presented
to the person you are calling.

Volume, Handsfree and Mute keys

Using the VOLUME key

To adjust the speaker volume press the VOLUME key
when in handsfree mode.

To adjust the receiver volume press the VOLUME key
when in handset mode.

To adjust the ringer volume press the VOLUME key when
the phone is ringing.

Using the HANDSFREE key

The handsfree key allows you to have a full conversation
without having to lift the handset. When you are in
handsfree mode use the key to go off and on hook.

When you have the handset off hook, pressing the key
puts the phone into monitor mode. The speaker is turned
on so that other people in the room with you may hear
the conversation.

Using the MUTE key

The MUTE key can be pressed when you are using the
handset or speaking handsfree. When pressed the other
person on the call cannot hear you.

EDIT AND SCROLL KEYS

The two keys below the keypad, are called EDIT keys.
You use them to correct digits in enbloc mode or entering
letters when programming names or messages. Enbloc
means you dial all the digits before going off hook.

Using the Scroll keys

The scroll keys are located below the display and are used
to scroll up and down through the displayed menus.

Note:

Some menus do not display a ‘Cancel’ option to allow
you to exit from it. In these cases pressing the UP scroll
key (

▲

) for 2 seconds will exit the menu.

RINGING / MESSAGE WAITING

INDICATOR LIGHT

On the top right hand corner of the phone there is a
light. The light flashes when a call is ringing. It also
lights to indicate that a voice message has been left in
your voice mailbox.

8

Featurephone basics (CONTINUED)

Basic uses of the display

Feature activation

The first thing you will notice about the display is that
it presents the features available and they can be
activated by pressing the green key associated with the
feature you want.

Time and date

When your Featurephone is not in use, its display shows
the time and date on the top line. You can set the time as
described on page 12.

Keyed digits

When you key an external number, the display shows the
digits as they are keyed

Internal call extension number/name

When you make an internal call, the extension number is
displayed. If the extension has been programmed with a
name it is displayed.

Features

When features such as ‘extension lock’ and ‘divert all
calls’ are set, the first prompt on the display becomes the
option to cancel the activated feature.

Caller Display Service (CDS / CLI)

The BT Select Service Caller Display Service (CDS) or the
ISDN Calling Line Identity service (CLI) allows the number
(or name if programmed) of the caller to be displayed on
your Featurephone.

(Refer to Caller Display Service section for more details).

Featurephone Programming

Programming your personal directory

● You may program up to 12 numbers

● Press the Phone setup key

P and select the ‘Personal

speed list’

● Select the location (down the left-hand side) you want

to programme and enter the number. Press ‘Confirm’
when the number is entered

● You are then prompted to enter the name. Enter the

name as described below, or if you wish to enter the
number only press ‘Cancel’

● Press HANDS FREE when you have finished

programming.

When programming a speed dial number, you may insert
a pause of 1.5 seconds between digits by pressing the
PAUSE key.

To enter the name

● Press 2 once for A, twice for B, three times for C; press

3 once for D, twice for E, three times for F, and so on.

Wait for two seconds for the cursor to move on or press
the edit key to move to the next location.

A maximum of 10 characters (including spaces) may be
entered.

To dial a number from your Personal Directory

● Press the directory key

"

● Select personal directory

● Select the number/name you want. A free line is

automatically selected and the number is dialled.

9

Featurephone display

THE LARGE DISPLAY MAKES BT INSPIRATION EVEN EASIER TO USE

Display messages

This feature enables you to leave an advisory message
that will be displayed to any Featurephone calling your
extension.

● Press Message

! key

● Select ‘Display messaging’.

You are offered the choice of 8 preprogrammed messages.
Message 9 is blank and you can enter your own message.

● Select the message.

The message menu is

1 (Return at) 6 (At home)
2 (Call back at) 7 (On holidays)
3 (Call me at) 8 (Call)
4 (At a meeting) 9 ——----------——-

(enter your own message)

5 (At lunch)

● If you wish to enter details such as time, date,

numbers and so on, use

*

for : and # for –

● Replace the handset or press HANDS FREE.

Using your Featurephone with a
Headset

To use a headset with your Featurephone the handset will
need to be unplugged from the base and the headset
plugged in the handset socket. The Featurephone will then
need to be programmed for headset operation as follows

Press the Phone setup key

P, then use the scroll key to

find ‘Headset mode’, select this mode and turn the
‘Headset on’ from the next menu. If ever you wish to go
back to using the handset then follow the same
procedure but use ‘Headset off’.

Using your phone in Headset mode
To make an inter nal or external call

● Press HANDSFREE and dial your calls in the

normal way.

To clear down (end) a call

● Press HANDSFREE.

To answer a call

● Press the ‘Answer the call’ display key or press

HANDSFREE.

10

Featurephone display (CONTINUED)

To make an exter nal call

● Obtain a free line in one of the following ways:

• Press the ‘External call’ option on the display and
select a free line.

Busy lines are indicated by a solid diamond beside the
line on the display.

or • Press the L1 key for line 1, the L2 key for line 2

etc.

● Key the number you require.

Digits are sent to line as they are keyed

or • key 9
or • key 51, 52, 53, 54, 55, 56 to select line

1, 2, 3, 4, 5, 6.

or • key 81, 82 or 83 to select a line from a specific

group (2, 3 or 4).

You can have your lines split into outgoing groups. Refer
to outgoing groups description for more information.

then in each case

● Key the number you require.

You can edit the number you have entered at any time
prior to lifting the handset, pressing the Handsfree key or
pressing the ‘Send digits’ key. Use the left-hand edit key
located below the keypad to edit a number.

To make an inter nal call

You can place an inter nal call in one of two ways.

● Press the ‘Internal call’ option on the display and

select the extension from the list.

or

● Key the extension number (20 - 37), or key 0 for the

Operator .

● If you have selected the internal call option, all the

extensions are shown, if you wish to exit the screen
without placing a call, press the UP scroll (

▲

) key for

2 seconds.

To answer a call

When the phone rings either press the ‘Answer the call’
display key, lift the handset or press HANDS FREE.

Deflecting a call

When a call is ringing press the ‘Deflect the call’ display
key. The extension menu is offered. Select a free
extension. The call is presented to the selected
extension and stops ringing your phone. If you attempt
to deflect a call to an unavailable extension it will
continue to ring your phone. To deflect your call to your
voice box key 38 after selecting ‘Deflect the call’.

Placing an external call on hold

Select the System Hold option on the display
To retrieve the call select ‘Return to line’ on the display or

press the line key.

To transfer a call to another extension

Select the ‘Internal transfer’ option on the display
Select the extension from the extension list or dial the

extension number.
Select the ‘Transfer’ option or go on hook to transfer the

call.

You can transfer a call to an extension when the extension
is answered, when the extension is ringing or when the
extension is busy (camp on busy).

To transfer a call to an exter nal number

Select the ‘External transfer’ option on the display
Select a free line and key the number.
When the call is answered press ‘Transfer’

The option to transfer to an external number may not be
presented. This option is dependent on the type of line
connected to the system. If you need the facility, and it is
not presented on the display, contact the system
administrator or BT .

To make an exter nal consultation call

While on an external call you can contact another external
number to make an enquiry.

Select the ‘external consultation’ option on the display
Select a free line and key the number.
When the call is answered you can go back and forth

between both calls.

11

Featurephones making and answer ing calls

Setting time and date

● From the programming position, press the Phone

setup key

P and select ‘System programming’

● Enter the PIN and select ‘System’

● Select Time and Date and enter the correct time

and date

● Press HANDS FREE.

In the event of a power failure, you may need to reset
the time and date.

Assigning extension names

You may assign names to extensions. These names will be
displayed in place of extension numbers on internal calls.

● From the programming position, press the Phone

setup key

P and select ‘System programming’

● Enter the PIN and select ‘Extensions’

● Select ‘Name programming’

● Select the extension you want to name and enter

the name as described below. Up to 10 characters
can be entered for each name

● When the name is entered press 'Confirm'. You will

be presented with the extension menu and can
continue programming other extension names

● Press HANDS FREE.

To enter the name

● Press 2 once for A, twice for B, three times for C; press

3 once for D, twice for E, three times for F, and so on.

Wait for two seconds for the cursor to move on or
press the edit key to move to the next location.

A maximum of 10 characters (including spaces) may be
entered.

Note:

The system can be configured with analogue lines,
ISDN lines or a mixture of both. The system detects
which type of lines are connected and adjusts the line
programming menus accordingly.

The menu prompt ‘Line’ denotes one discreet

analogue line. These will always be in pairs.

The menu prompt ‘Access’ denotes one discreet
ISDN2 providing two lines. Access 1 refers to lines 1
and 2, Access 2 refers to lines 3 and 4, Access 4 (5)
refers to lines 5 and 6.

System speed dial numbers

200 system speed dial numbers and names may be
programmed. Users of the system may then access these
numbers, provided that they have access via the
appropriate class of service.

The Call restrictions section on page 27 includes a
description of the System speed dial numbers - Class of
service override facility. This allows an extension to
access all system speed dial numbers, even-though the
extension may be restricted from directly keying these
numbers because of their Class of service.

To add or delete a system speed dial number

● From the programming position, press the phone set

up key

P and select ‘System programming’

● Enter the PIN and select ‘System’

● Select the ‘System directory’ option and press the

‘New Entry’ key

● Enter an index number 001-200, one index number

for each of the 200 speed dial locations. Enter the
telephone number and select ‘Confirm’.

● You are then prompted to enter a name for the

telephone number. Select ‘Confirm’ and the menu
returns to allow another system speed dial number to
be added.

● To delete an entry select ‘Edit entry’ once the ‘System

directory’ option has been taken. Enter the index
number and select ‘Change’. This will erase the
programmed number, selecting ‘Confirm’ will
complete the programming.

● Press HANDS FREE to finish programming.

Up to 30 digits may be stored in any location. A name of
ten characters can be entered for each entry.

To access a system speed dial number

● Press the directory key

"

● Select system directory

● If the directory has names programmed you can

choose ‘Select by name’. All the entries are sorted in
alphabetical order and you enter the first letter of the
name you want. The first three entries starting with the
letter are displayed. Use the scroll keys to locate the
name you want and select it.If names are not
programmed on all of the entries you can choose to
‘Select by location’. All entries, with and without
names are displayed in the location order.

● Select the number / name you want. A free line is

automatically selected and the number is dialled.

From a standard telephone dial one of the system speed
dial number codes (7001 - 7200).

12

System Programming

MOST FREQUENT SYSTEM PROGRAMMING TASKS

Answer machine

See later section Answering Machine page 31

Auto attendant

See later section Auto Attendant page 32

Call waiting tone

Call waiting tone protection

You may program an extension to hear system call
waiting tone. The default is that all extensions are
protected from call-waiting tone.

● From the programming position, press the Phone

setup key

P and select ‘System programming’

● Enter the PIN and select ‘Extensions’

● Select ‘Tone protect’ and press the display keys

associated with the extensions you wish to change

● Press HANDS FREE to finish programming.

A solid diamond beside the extensions indicates that
‘call waiting’ is off.

Call waiting tone protection on an individual call

This allows you to protect a call from interruption by
system call waiting tone.

● When you are on a call press the ’Tone protect’

display key.

From a standard telephone the code is R66.

Camp on busy

If you get busy tone (engaged tone) when you call an
extension, stay off hook and when the called extension
becomes free your extension will call the phone.

Conference

This feature allows you to hold a three-way conversation
between three extensions, two extensions and an
exchange line or two exchange lines and an extension.

Internal conference

When on a call, select the ‘Internal conference’ display
key. Select the extension to be included in the
conference. When the extension answers press the
‘Conference’ display key.

External conference

When on a call, select the ‘External conference’ display
key. Select a free line and dial the external number. When
the call is answered press the ‘Conference’ display key.

If the external conference option is not shown when you
are on an external call and you need the option, please
contact your system administrator or BT. This option is
dependent on the type of line connected to your system.

From an standard telephone, press R when on a call,
place the second call, and when it is answered key R3.

Day service / night service

The system can be programmed to allow two different
incoming ringing and Class of service options to be
selected (see Call restrictions section for Class of service).
These are called day service and night service. The auto
attendant greeting is also changed when night service is
selected (see auto attendant section).

Incoming ringing (which extensions ring)

You can set different incoming ringing for day service and
night service.

In default all lines will ring extensions 20 to 25. Every
exchange line may be programmed to ring up to eighteen
extensions and a Central Bell. The Door Intercom may be
programmed to ring up to eighteen extensions.

● From the programming position, press the phone set

up key

P and select ‘System programming’

● Enter the PIN and select ‘Lines’

● Select ‘Day ringing phones’

● Select the first line you want to programme. The

extension menu is presented. Select the extensions
that are to ring for calls on the line. These phones are
indicated with a solid diamond. When the extensions
are selected scroll to the end of the extension list and
press ‘Cancel’ or press the Up scroll key for two
seconds. The lines are presented again. Select the
next line and repeat the programming until all the
lines are programmed for the day group. If a Door
Intercom is equipped the phones to ring for Door
Intercom calls are also entered

● When you have programmed all the lines in the Day

group select ‘Cancel’ on the Line menu and select
‘Night ringing phones’. Programme the lines and
extensions as required

● If a Central bell is connected select ‘Day central bell’

and ‘Night central bell’ to programme the ringing
requirements

● Press HANDS FREE to finish programming.

Automatic Night Service

This feature allows you to set the times at which the
system automatically enters night service and reverts to
day service.

13

System Features

READ THESE PAGES TO FIND OUT MORE ABOUT WHAT BT INSPIRATION CAN DO FOR YOU

To set the start and end time for night service

● From the programming position, press the phone set

up key

P and select ‘System programming’

● Enter the PIN and select ‘System’

● Select the ‘Night service’ option and press the

‘Automatic service’ key

● Enter the automatic on and off times in the 24 hour

clock format

● Press HANDS FREE to finish programming.

Manual night service

This feature enables you to turn night service on or off
manually. When you turn night service on, the night service
ringing and Class of Service come into operation.

● At extension 20 press the ‘Night service’ display key.

Weekend service

This feature when programmed ensures that if night
service is invoked on a Friday evening the switch remains
in Night service until Monday morning.

To set the weekend service

● From the programming position, press the phone set

up key

P and select ‘System programming’

● Enter the PIN and select ‘System’

● Select the ‘Night service’ option and press the

‘Weekend service’ key

● Select ‘weekend service on’

● Press HANDS FREE to finish programming.

Diverting calls

Divert all calls

Before you leave your extension, you can divert all your
calls to ring at another extension. Alternatively you can
divert all external calls presented to your phone only to
ring an external number.

The option to divert to an external number may not be
presented. This option is dependent on the type of line
connected to the system. If you need the facility, and it
is not presented on the display, contact the system
administrator or BT .

● Press the ‘Divert’ display key and select ‘Divert all calls’.

● Enter an internal number if you want to divert all your

calls to another extension.

● Enter 9 followed by an external number if you want to

divert external calls to an outside number. If diversion is
set to an external number it will be ignored for internal
calls. Internal calls will ring the phone.

Broken dial tone will be heard at your extension until all
call diversion is cancelled. You cannot divert to an
extension that has Do Not Disturb set.

To cancel the diversion press the ‘Cancel divert’ display
key.

From a standard phone the code is 151 to set and cancel
the diversion. When external divert is used a ‘#’ must be
dialled after the external number, e.g. 151 9 external
number #.

Divert on busy

You can divert your calls to ring at another extension if
your extension is busy (engaged). You can also set the
Divert on busy to ring an external number. This diversion
is activated for external calls presented to your phone.
Internal calls will be given busy tone.

● Press the ‘Divert’ display key and select ‘Divert when

busy’. Enter an internal number if you want to divert
all your calls to another extension.

● Enter 9 followed by an external number if you want to

divert external calls to an outside number.

● To cancel the diversion press the ‘Divert’ display key

and select ‘Divert when busy’. The diversion is
automatically cancelled.

From an standard telephone the code is 152. When
external divert is used a ‘#’ must be dialled after the
external number, e.g. 152 9 external number #.

Divert on no answer

You can divert your calls to ring at another extension if
there is no answer at your extension after four rings.

Alternatively you can divert all external calls to an external
number if your phone is not answered after four rings.
This diversion is activated for external calls presented to
your phone. Internal calls will continue to ring the phone.

● Press the ‘Divert’ display key and select ‘Divert on no

answer’. Enter an internal number if you want to divert
all your calls to another extension.

● Enter 9 followed by an external number if you want to

divert external calls to an outside number.

● To cancel the diversion press the ‘Divert’ display key

and select ‘Divert on no answer’. The diversion is
automatically cancelled.

From an standard telephone the code is 153. When
external divert is used a ‘#’ must be dialled after the
external number, e.g. 153 9 external number #.

Note: External calls will only follow the divert if the
call is exclusive to that extension, i.e. it is the only
extension programmed to ring for the call. The
exception to this is external calls to an extension with
divert on no answer set. In this case the call will
follow the divert.

14

Sys tem fea tures (CONTINUED)

Do not disturb

If your phone is set to Do Not Disturb, anyone trying to
call you will receive busy tone. If the person trying to
contact you has a Featurephone, ‘Do not disturb enabled’
will appear on its display.

Call Back and Reminder Call are the only incoming
ringing that will be accepted when this feature is set.

● Press the ‘Do not disturb’ display key.

To cancel press the Cancel do-not-disturb display key.
This prompt is given only when the facility is set.

From an standard telephone the code 150 is used to set
and cancel the feature.

When Do not disturb is set you will hear broken dial tone
when you lift the handset.

Extension lock

You can lock your extension to prevent unauthorised
users from making external calls.

Changing your extension lock code

● Press the ‘Extension lock’ display key and select

‘Change the lock code’

● Dial the existing lock code (preset as 123)

● Dial your new three-digit lock code

From an standard telephone the code is 42.
The lock codes for all extensions can be examined

from the programming position.

● From the programming position, press the phone set

up key

P and select ‘System programming’

● Enter the PIN and select ‘Extensions’

● Select ‘Examine Passwords’ and ‘Extn. Lock

Password’

● Select the extension. The password is briefly

displayed on the top line of the display

● Press HANDS FREE to finish

Locking your extension

● Press the ‘Extension lock’ display key and select

‘Lock the phone’

● Dial your lock code (preset as 123)

From a standard telephone the code is 41.
Unlocking your extension

● Press the ‘Unlock the phone’ display key. This prompt

appears when the phone is locked.

● Dial your three digit personal code.

From a standard telephone the code is 41.

Making a call with the lock set

● Dial 9, press a line key or dial the code for a line

(51-56) as if to select a line

● Dial your lock code

● A line will be seized

● Dial the number you require.

Follow me

After you have left your extension, you can divert your
calls to follow you and ring at another extension.

● From the Featurephone which is to answer the calls,

press the divert display key and select ‘Follow me’.
You will be prompted to enter your extension number
and your personal code. When these are entered the
diversion is activated

● To cancel this feature from your own extension select

the ‘Cancel divert’ display key.

From an standard telephone the code is 154.

Forced call waiting

If you get busy tone when you call an extension you
can present the extension with call waiting tone.

Select the ‘Waiting tone’ display key when busy tone is
returned from an extension.

From an standard telephone the code is R8.
Accepting a waiting call

If another extension presents you with call waiting this
will be indicated on your display. You will also hear call
waiting tone, provided call waiting is programmed to be
supplied to your phone.

You can select a display key to answer the waiting call
and either hold or release the current call. If you ignore
the call waiting for a short period the calling phone will
be presented with the message ‘Call waiting rejected’.

Forward Recall

See later section BT’s Select Services on Page 23.

General call

When activated this feature rings all extensions
connected to the Inspiration. The first phone to answer
is connected and the call continues as a normal call.

Select ‘General call’ display key.

From an standard telephone the code is 65.

15

You can programme extensions so that they are not
rung when a General call is placed

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Extensions’

● Select ‘general call’ protection

● From the extension list select those extensions that

are not to be rung. These extensions are indicated
with a solid diamond

● Press HANDS FREE when you have finished

programming.

Group Hunting

Group hunting allows you to have groups of extensions
answering different lines. The calls to the group are
presented in cyclical order to the extensions in the
group. The first call is presented to the first available
phone, the next to the second available phone etc.

Programming the groups

Up to four groups can be programmed

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Lines’

● Select ‘Hunt groups’

● Select the Group

● Select the extensions in the group and select cancel

to confirm

● Select the lines in the group

● Press HANDSFREE to finish programming.

The lines and extensions programmed in a group are
exclusive to that group and cannot be placed in another
group.

Hunt group diversion

Extension position 20 can program diversions for calls
presented to hunt groups. Individual extensions in a hunt
group cannot divert calls presented to the hunt group.

At extension 20 select Hunt group diversion

● Select the group

● Select the type of diversion

● Enter the extension the calls are to be diverted to.

Hot Line

Phones can be programmed so that they automatically
dial a number when they go off hook. This can be any
number.

● From the programming position, press the phone

set up key

P and select ‘System programming’.

● Enter the PIN and select ‘Extensions’.

● Select ‘Hot Line’

● Select the extension from the extension list

● Enter the number

● Press HANDS FREE when you have finished

programming.

When a phone is programmed as a hot line no other
facilities can be invoked after it is programmed. As soon
as you go off hook on the phone the number is dialled.

Hunt Groups

See Group Hunting

Intrude Options

When a call is transferred externally or an externally
diverted call is in progress an ‘Intrude’ option is available
on extension 20.

Selecting ‘intrude’ allows extension 20 to enter the call.
When extension 20 clears, the lines are released.

Manager / Secretary working

Manager/Secretary working is a set of programming
options used to maximize the efficiency with which two
people may work together. It is traditionally used for a
manager and secretary.

When the Manager/Secretary combinations are
programmed, the Secretary may answer calls ringing on
the Manager or Managers’ phone(s) by pressing a key on
which the Manager’s extension is programmed.

16

Sys tem fea tures (CONTINUED)

To activate Manager/Secretary working, it is necessary to
combine the Manager and Secretary phones as follows:

● From the programming position, press the phone set

up key

P and select ‘System programming’

● Enter the PIN and select ‘Extensions’

● Select ‘Manager secretary’

● Select the secretary extension. When selected the

menu changes to allow you to enter the manager
extensions

● Select the manager extension(s)

● Press HANDS FREE to finish programming.

If the extension has been combined previously with a
Secretary the existing Manager number(s) will be
indicated with a solid diamond when the secretary
number is selected. Pressing the key(s) with the solid
diamonds will delete the programming.

Dedicated Line

You may program a dedicated line for the Manager so that
no other extension may make or receive calls on that line.

● From the programming extension, program this line so

that only the Manager’s extension may make outgoing
calls on this line

● From the programming position, press the phone set

up key

P and select ‘System programming’

● Enter the PIN and select ‘Lines’

● Select ‘Outgoing Restriction’

● Select the line to be dedicated to the extension

● Ensure the extension is the only one with a clear

diamond beside it

● Press HANDS FREE to finish programming.

The Manager phone can be programmed with a key for
paging the Secretary’s phone.

● From the managers phone, press the phone set up

key

P and select ‘Key programming’

● Select the key you want to programme

● Select the ‘Voice Call’ option and enter the secretary’s

extension number as ‘Data’

● Press HANDS FREE to finish programming.

When this key is pressed the secretary’s phone is called
and it automatically answers the call.

Call Diversion to Secretary

When this key is pressed all calls to the Manager
extension will be diverted to the Secretary extension.

● From the managers phone, press the phone set up

key

P and select ‘Key programming’

● Select the key you want to programme

● Select the ‘Divert all calls’ option and enter the

secretary’s extension number as ‘Data’

● Press HANDS FREE to finish programming.

Secretary Extension Status

You may allow the Manager, by simply pressing a key, to
call the Secretary and also to see the status of the
Secretary phone.

● From the manager’s phone, press the phone set up

key

P and select ‘Key programming’

● Select the key you want to programme

● Select the ‘Extensions’ option and enter the

secretary’s extension number as ‘Data’

● Press HANDS FREE to finish programming.

Secretary Phone – Manager Extension

You may allow the Secretary to see the status of the
Manager’s phone. This programming will allow the
Secretary to call the Manager while the Manager’s
extension is idle simply by pressing a key. If the Secretary
presses the key while the Manager’s extension is ringing,
the Secretary answers the call.

● From the secretary’s phone, press the phone set up

key

P and select ‘Key programming’

● Select the key you want to programme

● Select the ‘Extensions’ option and enter the

manager’s extension number as ‘Data’

● Press HANDS FREE to finish programming.

17

On hold options

When an external call is placed on hold you can choose
between supplying music, tone or silence to the caller.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘System’

● Select ‘Music on hold’ and select the option you want

● Press HANDS FREE to finish programming.

A solid diamond indicates the current programming.
The default is that tone is supplied. The music is built
into the system and cannot be changed.

Internal callers are always returned Tone on hold.

If both Music on Hold, and pre-recorded Courtesy
Service are programmed, the Courtesy Service
message and music will be played in rotation to callers
on hold while the system is in day service. In night
service, tone on hold will be returned.

Operator access

Key the code (0) or the operator’s extension (20).

Paging

PA system

If there is a PA connected to your BT Inspiration, any
extension can make an announcement.

● Press the ‘Paging’ display key, select ‘Public

address’ and make your announcement (maximum
of 15 seconds)

● Do not hang up if you want the PA Answer feature

to be available.

From a standard telephone the code is 47.
PA answer

If you have been paged over the PA, this feature puts you
in direct contact with the paging extension, provided that
the person who paged you has not replaced the handset.

● When you are paged select ‘Answer Page’ on the

nearest featurephone or dial the code (45) from the
nearest standard phone. You are connected to the
paging extension.

Internal page (all Featurephones)

Any extension can make an announcement to all
Featurephones by using the Internal Paging feature.

Featurephones, which are page-protected, will not be
paged see below.

● Press the ‘Paging’ display key and select ‘Page all

featurephones’

● Make your announcement.

From a standard telephone the code is 44.
Internal page (one Featurephone)

(Voice Call)

This feature allows you to page an individual
Featurephone.

● Press the ‘Voice call’ display key

● Select the extension you wish to page

● Make your announcement.

From a standard telephone the code is 43.
Internal page answer

● To answer a page, press the MUTE key and speak

either handsfree or via the handset.

Page-protection on Featurephones

In default all Featurephones may be paged. You can
page-protect a Featurephone to prevent it from being
paged from both of the Internal paging options.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Extensions’

● Select ‘Page protection’ and press the display keys

associated with the extensions you wish to protect

● Press HANDS FREE to finish programming.

A solid diamond beside the extensions indicates the
feature is set.

Park

The Park feature allows you to put an external call on
special hold by ‘parking’ it in the system. You may then
pick up the call at any extension.

Only one call may be parked in the system.
A parked call will recall after three minutes.

● On a Featurephone, press the ‘Call park’ display key.

● ‘Pick up park’ is displayed as the top facility on all

Featurephones. Press this key to retrieve the parked
call.

On an standard telephone, the code is R40 to park a
call, and 40 to retrieve it.

18

Sys tem fea tures (CONTINUED)

Phone pick-up

Phone pick-up

You can pick up any call (inter nal or external) which is
ringing at another extension provided both phones are
programmed in the same pick up group. Up to four
pick-up groups can be programmed in the system.

● Select the ‘Call pickup’ display key.

From a standard telephone the code is 68.
To programme Pickup Groups

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Extensions’

● Select the ‘Pickup groups’ option

● Select the group and from the extension menu

select the extensions in the group

● Press HANDS FREE to finish programming.

External call pick-up

You can pick up an exter nal call which is ringing on a
Central Bell or at another extension. This feature will not

work for internal calls.

● Select the ‘External call pickup’ display key

From an standard telephone the code is 67.

Redial

Use this feature to redial the external number you most
recently dialled. A line is seized automatically.

● Press the ‘Redial last number’ display key.

From an standard telephone the code is 60.

Reminder call

This feature enables you to set your phone to ring at a
given time.

● Press the ‘Reminder call’ display key.

● Enter the time in the 24 hour clock format. E.g. 0930

for 9.30 am.

At the programmed time the phone will give ten rings. If
not answered it will ring twice more at two-minute
intervals and will then cancel.

Alarm calls must be set daily.
To review a Reminder call select the ‘Reminder call’

display key and the time set will be displayed. You can
press ‘Confirm’ to retain the programmed time. If you
wish you can change the time by selecting ‘Change and
entering a new time. To cancel the Reminder call press
‘Change’ followed by ‘Confirm’.

From a standard telephone the code 46 is used to set a
Reminder call and 46* is used to cancel it.

Reset phone

You can reset your phone to cancel all the following
features if they have been set: Do Not Disturb, Divert, Call
Back, Messaging, Reminder Call.

● Press the ‘Phone reset’ display key

● If you are using an standard telephone dial 157 and wait

for the acknowledgement tone (internal dial tone).

Ring back

If you call a busy extension, use Ring Back so that the
extension rings you once it becomes free.

If you dial for an exchange line and no lines are free,
use Ring Back to receive an exchange line as soon as
one is available.

● On a Featurephone, press the ‘Ring back’ display

key when you have called a busy extension or
dialled for a line when none is free.

From a standard telephone the code is R5.

Room monitor

You can call a phone, which has set this feature, and
listen through the handset.

● Press the ‘Room monitor’ display key and leave the

phone off hook

● Dial the extension number (from extension 20 or 21

only) to monitor

● To cancel this feature, replace the handset.

From a standard telephone the code is 48.

Speed dial numbers / Names

Every Featurephone user can programme their own
personal directory of twelve numbers. Each number can
be programmed with a name for easy identification.

Programming your personal directory

● Press the phone setup key

P and select the ‘Personal

speed list’

● Select the location (down the left hand side) you want

to programme and enter the number. Press ‘Confirm’
when the number is entered

● You are then prompted to enter the name. Enter the

name as described below, or if you wish to enter the
number only press ‘Cancel’

● Press HANDS FREE when you have finished

programming.

When programming a speed dial number you may insert a
pause of 1.5 seconds between digits by pressing the
PAUSE key.

19

To enter the name

● Press 2 once for A, twice for B, three times for C; press 3

once for D, twice for E, three times for F, and so on.

Wait for two seconds for the cursor to move on or press
the edit key to move to the next location.

A maximum of 10 characters (including spaces) may be
entered.

To dial a number from your Personal Directory

● Press the directory key

"

● Select ‘personal directory’

● Select the number / name you want. A free line is

automatically selected and the number is keyed.

Standard telephone operation

If you have an standard telephone you can program up to
ten personal numbers.

To program a personal speed dial number

● Dial the code (62)

● Enter the location (0-9) where you want to store the

number

● Key the number you want to store.

● Go on hook.

To access a personal speed dial number

● Dial the code 61

● Key the location (0-9) of the number you wish to

access. The number is automatically keyed.

System speed dial

See page 12.

Time and Date

See page 12.

Voice Mail

See page 29.

20

Sys tem fea tures (CONTINUED)

To make an exter nal call

● Lift the handset, or use Handsfree if it is available on

your telephone

● Obtain a free line in one of the following ways:

• key 9

or • key 51, 52, 53, 54, 55, 56 to select line

1, 2, 3, 4, 5, 6

or • key 81, 82 or 83 to select a line from a specific

group (2, 3 or 4).

(You can have your lines split into specific groups.
Refer to outgoing group for more information)

then in each case

• Key the number you require.

To make an inter nal call

● Lift the handset, or use Handsfree if it is available on

your telephone.

● Key the extension number (20 – 37), or key 0 for the

Operator .

To answer a call

● When the phone rings, lift the handset or use

Handsfree if it is available on your telephone.

Holding and transferring calls

To place a call on hold

● Press the Recall (R) key. If you replace the handset

you can continue to use your phone. The held call will
call back within 30 seconds provided your phone is
idle. If you are busy on the phone after the 30
seconds the call will ring as soon as you replace the
handset.

To transfer a call

● Press the Recall (R) key

● Key the extension number and replace the handset to

transfer a call.

To make an enquiry call

While on an external call you can contact another
extension to make an enquiry.

● While on an external call, press the Recall (R) key

● Key the extension number

● To return to the exter nal call and place the extension

on hold, press R and key 2

● To return to the exter nal call and release the extension

on hold, press R and wait (or press R and key 1)

● You will transfer the exter nal call to the extension if

you replace the handset when talking to the extension
with the external call on hold.

Note: To activate a voice box you invoke a divert facility to 38.

Telephone feature code list

This list shows the various feature codes available on a
standard telephone with the BT Inspiration

In the following table, R means the Recall key.

Feature Code

Answering machine on /off 158
Call pick-up (incoming calls only) 67
Call pick up group (all calls) 68
Call waiting tone protection 66 (R66)
CLIR activation 64
Conference R3
Display messages 39 0-9
Divert on busy 152 xx
Divert on no answer 153 xx
Divert to (all) 151 xx
Do not disturb - set/cancel 150
Door open 86
Extensions 20-37
S - Bus Extensions 120-127
S - Bus Extensions 130-137
S - Bus Extensions 140-147
Extension lock - change code 42 (PIN) xxx
Extension lock/unlock 41 (PIN) xxx
External call hold R
Follow me 154

(Password) xx
Forced call waiting R8
Forward recall R87
Line access group 1 9
Line access 1-6 51-56
Line access groups 2-4 81-83
Night service - on/off (extension 20 only) 156
Operator/extension 20 0
Page - Featurephones 44
PA - answer 45
PA announcement 47
Park R40
Pick up parked call 40
Recorded messages - retrieving 88
Redial 60
Reminder call 46
Reminder call cancel 46*
Reset phone 157
Return and release in two call handling R1
Return and hold in two call handling R2
Ring back R5
Room monitor 48
Speed dial - accessing personal numbers 61 0-9
Speed dial - accessing system numbers 7001-7200
Speed dial - programming personal numbers 62 0-9
Voice box number 38 See Note
Voice call (Page one Featurephone) 43

21

Standard telephone basics

STANDARD TELEPHONES MAKING AND ANSWERING CALLS

If your Inspiration is equipped with standard (PSTN)
lines, it is recommended that one of the lines is
allocated as a Fax line. You can program the unit to
route all calls received on this line directly to an
extension equipped with your fax machine. The line will
be available to make outgoing calls as normal. You can
restrict the number of extensions that have access to
this line for making calls. This allows you to ensure that
the line is generally available to receive faxes.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Lines

● Select ‘Day ringing phones’

● Select the line

● Select the extension with the fax machine. Ensure

that the extension with the fax machine is the only
extension with a solid diamond

● Press the UP cursor key for two seconds or scroll to

the end of the menus and select ‘Cancel’ This
returns you to the line menu. Press the UP cursor
key again for two seconds or scroll to the end of the
menus and select ‘Cancel’

● Select ‘Night ringing phones’ and repeat the

programming

● Press HANDS FREE to finish programming.

If you have a limited number of lines and wish to
receive standard calls and fax calls on the same line a
Fax detect option is provided in the switch.

When a line is programmed for ‘Fax detect’ a voice
message is provided to callers on the line.

When a call rings in on a fax detect line it is answered
by the system and the following message is returned to
the caller:

‘If you are sending a fax please press the send key. If
not please hold.’

This message is followed by silence while the system
looks for fax tones. If fax tones are detected the call will
be sent to the programmed extension where the fax
machine is connected. If fax tones are not detected, the
call will be presented as a normal incoming call.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Lines’

● Select ‘PSTN programming’

● Select ‘Fax detect line’

● Select the line

● Select the extension with the fax machine

● Press HANDS FREE to finish programming.

22

Using a fax machine with your BT Inspiration

BT Inspiration is compatible with all BT Select Services
that require tones to be sent to line, home banking,
voice message systems and the numerous services
now available via the telephone.

All these services rely on tones being sent from your
telephone to choose the options available.

To use these BT Select Services, you just dial the
appropriate number(s) on your telephone.

If you require more details about BT’s Select Services,
please contact your BT Account Manager or call BT
Sales FREE on 0800 800 152.

Forward recall

This feature is required if you are using BT Select
Services on standard telephone lines (PSTN), or if your
BT Inspiration is connected to another telephone
system (PABX).

The Forward Recall feature allows you to send a hold

signal forward on the exchange line.

● To send a hold signal, you must be on a call, or have

dialled at least one digit of the number you are calling

● For Featurephones, press the ‘Forward recall’

display key.

For standard telephones, the code is R87.

23

BT’s Select Services

Caller Display Service (CDS) is a BT Select Service
provided on standard lines. The Calling Line Identity
service (CLI) is a BT Digital Select Service provided on
ISDN2 lines. These services may be used with a BT
Inspiration. It means that when you receive an incoming
call, the caller’s number will appear on the displays of
all Featurephones programmed to ring for incoming
calls so you know who is calling before you answer.

If you have the CDS Select Service provided then the
BT Inspiration will need to be programmed to recognise
this service.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Lines’

● Select ‘PSTN programming’

● Select ‘CDS detection’

● Select the lines, noting the display changing

‘Set to ON’

● Press HANDS FREE to finish programming.

Displayed Information

● If a name has been programmed through system

programming for association with the external
number, the name will appear on the display

● The calling line number of the associated name for

the answered line will remain on the display for the
duration of the call

● A caller may have chosen to withhold their identity,

in the case of the CDS service, the display will show

‘Number withheld’

instead of the caller’s number or name

● If the number information is not available, in the

case of the CDS service, the display will show

‘Line x’ (Where x is the line number)

instead of the caller’s number or name

● If more than one line is calling at any one time, the

number displayed will be that of the first call in the
queue. When this call is answered by one of the
ringing Featurephones, the number of the next line
in the queue will be displayed on the displays of the
other ringing Featurephones

● If your Featurephone is not ringing for the call, you

may examine the incoming call ID by selecting
‘Examine I/C call’. The same information shown on
the ringing Featurephones is then displayed.

Caller ID memory

● Information about the last 65 calls to the system is

stored automatically in the system. The information
which is stored is the calling line number and the
date and time of the call. Information is not stored
for calls withheld or unavailable numbers.

● The store can be allocated as one central store

which stores the data on calls ringing the incoming
groups. This store alerts extension 20 only that new
calls have been stored.

● You can programme, up to 12 extensions to each

have a 5 record store. Each of these extensions will
have a separate record of calls which ring on private
lines programmed to ring their phones only.

● The number, date and time of unanswered calls only

is stored unless you change the programming to
store both answered and unanswered calls.

See Administration programming for ‘CLI store’.

● When the memory is full, the oldest record is

discarded from memory when a new record is
received working on a first in first out basis

● Select the ‘Examine CLI store’ display key to display

the numbers in a personal store

● Select the ‘Examine sys. CLI store’ display to examine

the system store. This can be selected from any
extension.

● The righthand edit key is used to examine CDS date

information.

Caller ID memory and redial

● Select ‘Examine CLI store’ or ‘Examine sys. CLI store’.

• The number and time of the last three calls
received are displayed

• If the call was answered, the display will show an
A on the right hand side of the record

• If the call was not answered, the A will not be
displayed.

● If you press the right hand edit key the date

information for that call is shown for a few seconds
instead of the time

● Y ou may scroll through the stored numbers using the

▲

and ▼keys situated below the display

● If you press the display key associated with a

particular record, the system automatically seizes a
free line and dials the displayed number. If the
extension is restricted from keying or if there is no line
available, you will hear the busy tone

● If an R is displayed on the right hand side of the

record this indicates that the number has been
redialled and answered.

It should be noted that on certain lines successfully
redialled numbers may not display the R.

It should also be noted that the ‘CLI store’ will not keep a
record of ‘withheld’ or ‘unavailable’ numbers.

24

Using Caller Display

AND CALLING LINE IDENTITY SERVICES (CDS, CLI)

‘Line x’ (Where x is the line number)

Associating Names and extension numbers with CDS
numbers

● Up to 30 names, each of a maximum of 10 characters

(including spaces), may be associated with telephone
numbers. When a number with an associated name is
received, the name rather than the number will be
displayed

● A further table is available in this field, whereby an

extension number may be added. In the case of a
number being identified as associated with a particular
extension, the call rings the programmed extension

● If the extension is busy the call rings in as normal in

the case of standard lines and returns a busy
indication in the case of ISDN 2 lines.

● CLI names allocation takes precidence over Auto

Attendant.

To program the names to be associated with CDS
numbers

● From the programming position, press the phone set

up key

P and select ‘System programming’

● Enter the PIN and select ‘Lines’

● Select ‘Program CLI number’

● Select an index number, 01-30, and enter the number

● Select ‘Program CLI extn’ and enter the extension if

the number is to call the extension

● Select ‘Program CLI name, and enter the name to be

associated with the number

● Press HANDS FREE to finish programming.

25

Extensions access to outgoing lines

This feature lets you decide which exchange lines each
extension has access to for outgoing calls.

In default all extensions have access to all lines.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Lines’

● Select ‘Outgoing restriction’

● Select the line

● Select the extensions to be restricted from

accessing the line for outgoing calls

● Press HANDS FREE to finish programming.

Lines - incoming only

This feature lets you decide if an exchange line is to
receive incoming calls only with no outgoing access
from any extension.

● From the programming position, press the phone

set up key P and select ‘System programming’

● Enter the PIN and select ‘Lines’

● Select ‘Incoming calls only’

● Select the line, and ensure the display changes to

‘Set to ON’. No outgoing calls will be possible on
that line

● Press HANDS FREE to finish programming.

Classes of Service

Each extension is programmed for a Class of service
which determines the type of call the extension is
allowed to dial. There are four basic Classes of service.
In default, all extensions are in Class 1.

The following table shows the types of restriction for
the different Classes of service available:

Type of restriction Class

No restriction 1
Restrict international calls (010, 00)

and directory enquiry calls (153, 192) 2
Restrict international and national calls (0)

and directory enquiry calls (153, 192) 3
Internal calls only (emergency allowed) 4
Allowed codes that can be combined

with other classes 5
Restricted codes that can be combined

with other classes 6

In addition to the four basic classes there are two
tables, Tables 5 and 6, each of which can be
programmed with 50 codes.

You should program extensions into the Class
appropriate for the type of calls the extension is
permitted to dial. If the extension is to be allowed to
dial all numbers they are entered into Class 1.

If extensions are to be restricted from keying international
calls they should be put into Class 2. Similarly, if an
extension is to be limited to local calls only, they are put
into Class 3. Class 4 restricts the extension to internal
calls and emergency external calls only.

Extensions Class of service - day service

With this feature you assign the extensions to a Class
which operates when the system is in day service.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Extensions’

● Select ‘Restriction classes’

● Select ‘Day Class of service’

● Select the class

● Enter the extensions to be entered in this class

● Press HANDS FREE to finish programming.

Extensions Class of service - night service

With this feature you assign the extensions to a Class
which operates when the system is in night service.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Extensions’

● Select ‘Restriction classes’

● Select ‘Night Class of service’

● Select the class

● Enter the extensions to be entered in this class

● Press HANDS FREE to finish programming.

26

Call restrictions

Class 5 and 6

Codes in Class 5 are codes entered in Table 5 which when
combined with Classes 2 and 3 are additional codes
which are allowed to be dialled in the combined class.

Codes in Class 6 are codes entered in Table 6 which
combined with Classes 1, 2 and 3 are additional codes
which are restricted in the combined class.

Each Table can be programmed with 50 codes.
It should be noted that both Classes 5 and 6, can be

associated with the same extension.

● From the programming position, press the phone

set up key P and select ‘System programming’

● Enter the PIN and select ‘System’

● Select ‘Class codes’

● Select the Table

● Select an index number, 01-50, and enter the number

● Press HANDS FREE to finish programming.

System speed dial numbers –
Class of service override

You may wish to allow restricted extensions to dial
numbers, entered in the system speed dialling list,
which they cannot dial directly, for example, these
could be particular numbers which extensions in
Classes 2, 3 or 4 cannot dial directly. By entering these
numbers into the system speed dialling list and
programming the extensions for this feature, the
restricted extensions can access these numbers.

In default, no extensions are programmed for this
feature.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN, and select ‘Extensions’

● Select ‘Sys. Speed no. override’

● Enter the extensions to be programmed. Those

extensions allowed to dial the speed dial numbers
not normally appropriate to their class are indicated
with a solid diamond.

● Press HANDS FREE to finish programming.

27

When activated, the Courtesy Service answers callers
to the system automatically with a greeting. Lines must
be programmed for the Courtesy Service feature.

When a call rings in day service, if not answered manually
within a programmed time, 30 seconds is default, it is
automatically answered with the following message “Thank

you. Your call will be dealt with. Please hold.”

Caution

On certain telephone lines, even if a caller hangs up,
the call will be ‘Held’ by the system until it is either
picked up internally or the system times out.

A different message is returned to callers when the
system is in night service: ‘Thank you. There is no-one
here at the moment. Please call back again during
office hours.’ If not answered within 30 seconds, it is
cleared down.

When the call is automatically answered and the
message is being returned, it continues to ring as an
incoming call until it is answered by an extension or the
call is automatically cleared down by the system after 3
minutes.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Lines’

● Select ‘Courtesy service’

● Select the source for the message. The internal

source is standard on all units. The second source
is only available when a voice mail module is fitted

● Select the lines which are to be answered by the

Courtesy service

● Press HANDS FREE to finish programming.

You can change the time during which a call will ring
before being answered by the Courtesy Service.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘System’

● Select ‘Timers’

● Select the ‘Courtesy answer’ and enter the time

required

● Press HANDS FREE to finish programming.

Note:

See the option to supply the Courtesy service with
customised messages in the Voice Mail module section.

28

Courtesy Service

If your system is equipped with a Voice Mail a number
of voice services can be programmed. These are
individual mail boxes for extensions, system answering
machine, Auto Attendant and providing a customised
Courtesy Service greeting.

Voice Mail

Allocating voice mail boxes

In default no extension is allocated a voice mail box.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Extensions’

● Select ‘Voice Boxes’

● Enter the extensions to be allocated a mail box.

Those extensions with a box will be indicated by a
solid diamond

● Press HANDS FREE to finish programming.

Entering your own greeting

Each extension, with a Voice Mail box. can enter their
own greeting which will be relayed to callers who are
answered by their voice box.

Press the Message key

! and select Voice Messages

You are prompted to enter your voice mailbox number
(which is your extension number) and then your four digit
password (1111 by default) followed by #. You are now in
the voice messaging control menu and you can select
from the following options on the display.

Select the ‘Greetings’ display key and follow both the
text and voice prompts to enter and check your greeting.

Greeting message can be up to 60 seconds.

Turning on your Voice Box

You can tur n on your voice box by activating a divert
facility and entering 38 as the extension number. If All
call divert is activated to 38, all calls will be answered by
the voice box. You can also activate Divert on no answer
or Divert on busy to 38 so that unanswered calls or calls
to your extension when you are busy are answered by
the voice box.

Retrieving messages left in your voice mail box

If new voice messages have been left in your voice box
the Message light, on the top right hand corner of the
phone, will be on and the top prompt on your display
will show ‘New Voice Messages’. To retrieve the
messages press the ‘New Voice messages’ display key
and enter your extension number. You will then be
prompted for your password. This is 1111 in default.

Enter your password followed by #.

Select the display option ‘Play’. The new messages are
replayed. Each message is preceded by the Date stamp
so that you know when the message was received.

When the new messages are replayed you are informed
of the total number of messages in your box.

You can access your voice box at any time

Press the Message key

! and select Voice Messages

Enter your extension number and Password followed by

#.
To retrieve recorded messages remotely

Connect to your Voice mail from a remote telephone.
When answered by the Voice mail, to access the voice

box, dial 88 followed by the extension number,
password and #.

See the Answering machine/Voice mail box access
codes table (page 31) for dialling codes used when the
voice box is accessed.

29

Using Voice Mail

Play Change password
Erase all messages Monitor
Greeting Cancel

Monitor mode

Monitor mode allows calls diverted to your mailbox,
when your phone is free, to be relayed over the speaker
of your phone. If you lift the handset you can intercept
the call. In this case no message is left in the voice box.

● Press Message key

! and select Voice Messaging

● Follow both the text and voice prompts to enter your

extension and password. Use the scroll key to find the
‘Monitor’ option then select ‘Monitor on’

● To tur n the monitor off use the same procedure but

select ‘Monitor off’.

Changing your password

In default each extension is allocated the same voice
mail password (1111). You can enter your own
password, which can be up to 8 digits long.

Press the Message key

! and select Voice Messages

Follow both the text and voice prompts to enter your
extension and password. Use the scroll key to find the
‘Password’ option.

Select the ‘Password’ display key and enter your new
password.

Note:

If you forget your password remember that all extension
passwords can be examined from the programming
position.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Extensions’

● Select ‘Examine Passwords’ and ‘Voice mail

Password’

● Select the extension. The password is briefly

displayed on the top line of the display

● Press HANDS FREE to finish.

Automatic deleting of messages

All messages which have been replayed are
permanently deleted after 8 days and non-retrieved
messages are permanently deleted after 15 days.

Operation of voice mail boxes from standard
telephones

Standard telephones can also be allocated a voice mail
box. This is activated by using the Divert codes, 151
(Divert all), 152 (Divert on busy) and 153 (Divert on no
answer) followed by the number 38.

If messages have been left for a standard telephone
there is no indication given to the phone. You should
regularly access the voice box to check for message.

The code to access a voice box is 88 followed by your
extension number, password and #.

See the Answering machine/Voice mail box access
codes table (page 31) for dialling codes used when the
voice box is accessed.

30

Using Voice Mail (CONTINUED)

Answering machine

This feature allows you to turn on an answering
machine from extension 20. When turned on, the
answering machine will answer calls ringing on those
lines which are programmed to be answered.

Turning the answering machine on

On extension 20 select the ‘Answering machine’ display
key.

The top line of the display will show ‘Answering
machine’ when the feature is activated.

To tur n the answering machine off press’ Answering
machine’ again.

Programming the lines to be answered by the
answering machine

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Lines’

● Select ‘Answering machine’

● Select the lines to be answered when ‘Answering

machine’ is turned on

● Press HANDS FREE to finish.

You can also programme the time a call will ring before
the answering machine answers.

● From the programming position, press the phone

set up key P and select ‘System programming’

● Enter the PIN and select ‘System’

● Select ‘Timers’

● Select ‘Answering machine’ and set the time you

want.

● Press HANDS FREE to finish.

Retrieving messages from the Answering Machine

When messages have been left on the answering
machine the message light on extension 20 will be lit.
The first prompt will be ‘Voice messages’.

Press the ‘Voice messages’ display key and follow the
voice prompts. The extension number for the answering
machine is ‘0’. You will then be prompted for your
password. This is 1111 in default. Enter your password
followed by #.

Note:

Extension 20 can have their own voice box, accessed
by using extension number 20, and the answering
machine accessed by keying 0 as the extension
number. Both can have separate passwords.

Changing your password

See page 30.

Examine answering machine password

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Extensions’

● Select ‘Examine Passwords’ and ‘Answering

Machine’

● The password is briefly displayed on the top line of

the display

● Press HANDS FREE to finish.

Entering your own answering machine greeting

You may record your own greeting which will be relayed
to callers who are answered by the answering machine.

● Press the Message key

! and select ‘Voice

Messages’

● Select the ‘Greetings’ display key and follow both

the text and voice prompts to enter and check your
greeting.

To retrieve recorded answering machine messages
remotely

Connect to your answering machine from a remote
telephone.

When answered by the answering machine, to access
the voice box, dial 88 followed by 0, password and #.

See the Answering machine/Voice mail box access
codes table below for dialling codes used when the
voice box is accessed.

Answering machine/Voice mail box access codes
table

Dial 1 Playback commences at the first

message.

Dial # Playback is paused
Dial 2 Save this message and move to the

next message

Dial 3 Erase this message and move to the

next message

Dial 4 Go back to the start of the message
Dial 5 Go back to the previous message
Dial 6 Erase all messages
Dial 7 Go back 10 seconds
Dial 8 Go forward 10 seconds
Dial 91 Change the O/G greeting
Dial 92 Check the O/G greeting
Dial 93 Delete the O/G greeting
Dial 0 Change password

31

Answering Machine

Dialling through to an extension
(external callers)

The Auto Attendant feature allows callers to ring directly
through to an extension provided that they know the
extension number of the person they wish to contact.
The Voice mail module must be installed for this feature.

When the caller phones in on a line programmed for
Auto attendant the call will be answered by the system.
When the system is in day service, the caller will hear
the following pre-recorded greeting:

‘Thank you for calling. If you know the extension
number you wish to contact, please dial the number, if
you require assistance, please wait or dial zero’.

The caller then dials the extension number required.
(The caller’s phone must be in tone mode.) The system
will wait ten seconds for the caller to dial the first digit,
and a further four seconds for the second digit. If the
digits are not received within that time, the call will ring
in as a normal incoming call.

When the caller enters the extension number correctly,
the extension will ring. If it is not answered within 30
seconds, the call will be presented as an incoming call.
If the extension is busy or an incorrect extension
number is dialled, the call will be presented as an
incoming call.

If a call is received on an auto attendant line when the
voice mail system is busy, the call will ring as a normal
call. If the Voice Mail becomes free before the call is
answered it will be automatically answered and the
auto attendant message returned.

Auto attendant programming.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Lines’

● Select ‘Auto attendant’

● Enter the lines which are to have the auto attendant

service

● Press HANDS FREE to finish programming.

The greetings returned to callers can be customised.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘System’

● Select ‘Change greetings’.

You can personalise the auto attendant Day and Night
messages from this screen.

‘Night Service’ greeting

If a call is received when the system is in Night Service,
the following standard greeting will be given to the
caller: ‘Thank you for calling. There is no one available

to deal with your call at the moment. If you wish to
contact a particular extension please dial the number’.

Customised Courtesy message

When programming the Courtesy service it is possible,
when the Voice mail module is fitted, to select the voice
mail module as the source of the message. This
message can be customised.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘System’

● Select ‘Change greetings’

● Select the ‘Courtesy service day’ greeting and when

prompted enter the new greeting

● Similarly select the ‘Courtesy service night’ greeting

and enter the new greeting.

Note:

It is recommended that if Voice mail is being used for
Customised Courtesy that all other uses of Voice mail
be limited.

32

Auto Attendant

Door Intercom

If you have a BT Inspiration door intercom, anyone
visiting your premises can call you when they arrive, so
you can speak to them before you let them in.

If you have a doorstrike fitted, you can open the door
from your phone.

Your BT engineer can provide the connection for a
doorstrike but you must purchase the doorstrike yourself,
and arrange for a qualified electrician to install it.

Answering a door intercom call

One phone or a group of phones may be programmed
to ring when someone calls at the Door Intercom

● To answer a door intercom call, lift the handset and

speak (there is no code to dial).

Programming a Door Intercom

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘System’

● Select ‘Door intercom’

● Select ‘Door intercom equipped’.

To select which extensions are to ring when the
Door Intercom is used

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Lines’

● Select ‘Day ringing phones’

● Select ‘Door intercom’. The extension menu is

presented. Select the extensions that are to ring for
calls on the Door Intercom. These phones are
indicated with a solid diamond. When the
extensions are selected scroll to the end of the
extension list and press ‘Cancel’ or press the Up
scroll key for two seconds

● When you have programmed the Door Intercom in

the Day group repeat the procedure with ‘Night
ringing phones’ for the Night group.

Opening the door (doorstrike)

If you have a doorstrike installed, select the ‘Open the
Door’ display prompt.

On an ordinary telephone, the code is R86 when on a
call, and 86 if you are not on a call.

You can restrict certain extensions from being able to
open the door in programming. In default all extensions
are restricted from opening the door.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Extensions’

● Select ‘Open door restriction’

● Select the extensions that are to be allowed to open

the door. The extensions that are restricted from
opening the door are indicated with a solid diamond

● Press HANDS FREE to finish programming.

Doorstrike mechanism connection

Operating the doorstrike (86) mechanism from a
Inspiration telephone causes the switch to close. The
switch is a dry contact, i.e. it provides no voltage and
has a maximum power rating as shown. The
Connection Box can be provided by BT.

If an attempt is made to remove extension 20 without
programming another extension the prompt ‘Minimum
reached’ will be displayed and extension 20 will remain
programmed. Similarly if an attempt is made to remove a
single extension the same prompt will be given.

33

Using a Door Intercom

BT

Inspiration

Control

Unit

Connection Box

This is the point that the electrician/locksmith
connects the doorstrike mechanism wiring

(Max rating of the switch
is 24 volts DC, 2amps)

x
x

If your Inspiration is connected to ISDN 2 lines there are
a number of additional services which you can provide
on the switch.

Note:

The ISDN2 services are provided on Inspiration
switches supplied with the ISDN capability. If your
switch was supplied as a standard unit, without the
ISDN capability, it can be upgraded by the addition of
the ISDN upgrade kit.

Multiple Subscriber Numbering
(MSN)/Direct Dialling In (DDI)

Your network provider can allocate more than one
number to each of your ISDN2 lines. These numbers
may then be programmed to ring individual extensions
and provide you with Direct Dialling In to those
extensions. Direct Dialling In means an external caller
can dial directly through to a specific extension. You
may also choose to allocate a number to a group of
extensions so that a caller may dial through to a
particular group of extensions.

An example of typical use of this facility is to publicise
one of these numbers as a fax number and route calls
received on this number through to a fax machine
connected to an extension.

Another typical use is to have some numbers ringing
directly through to extensions and retain at least one
number which will ring in like a normal line. This
number can then be provided with the normal call
services of Auto Attendant, Answering machine and
Courtesy service.

This service is provided by your network provider.

Programming MSN / DDI numbers

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Extensions’

● Select ‘Allocating MSN / DDI’

● Select the index number

● Enter the MSN / DDI number

● Select the extension(s) to ring for this number.

The same table is used for MSN and DDI numbers.
MSN numbers are allocated on an ISDN2 line basis for
each P-MP access.

DDI numbers are allocated for P-P accesses and are
allocated across all P-P accesses.

In P-MP mode each access can be allocated up to 10
MSNs.

For ACCESS 1 these are Index numbers 1-10
For ACCESS 2 these are Index numbers 11-20
For ACCESS 4 these are Index numbers 21-30
For ACCESS 5 these are Index numbers 31-40
The numbers entered are used for two purposes.
For CLIP / CLIR and Network facility activation the

number entered is sent to line.
The switch also matches the received MSN / DDI

number to route the call to extensions.
A total, of 15 digits can be entered as an MSN or DDI

number.
Up to 18 extensions can be associated with each MSN

/ DDI number.
Extension 20 is allocated by default to each MSN/DDI

number. When programming a different extension(s) to
ring extension 20 must be removed.

If an attempt is made to remove extension 20 without
programming another extension the prompt ‘Minimum
reached’ will be displayed and extension 20 will remain
programmed. Similarly if an attempt is made to remove
a single extension the same prompt will be given.

Calling Line Identity (CLI) services

Calling Line Identity services are network services that
may be provided on your ISDN2 lines.

Calling Line Identity Presentation
(CLIP)

The CLIP service means that when you receive an
incoming call on your ISDN2 lines the caller’s number is
presented to the Inspiration. This number, or name if a
name has been associated with the number through
administration programming, is displayed on all
Featurephones programmed to ring.

The additional services of storing call information,
dialling numbers in the call stores and routing calls on
the received numbers, as described in ‘Using Caller
Display and Calling Line Identity Services (CDS, CLI)
are provided.

34

BT Inspiration ISDN Services

Calling Line Identity Presentation
Restriction (CLIR)

Calling Line Identity Presentation Restriction (CLIR)
allows you to prevent your number being displayed to
the person you are calling when you make a call on
your ISDN2 lines.

CLIR must be enabled on the network to allow this
facility to operate. This facility is only appropriate when
DDI/MSN is programmed. For non DDI/MSN lines the
network can set CLIR for all calls.

Setting CLIR on an individual call

● Select the ISDN key and select ‘Set CLIR’

● Enter the number and select ‘Send to Line’

The call is placed with the CLIR service activated.

Setting CLIR for all calls

● From the programming position, press the phone

set up key

P and select ‘System programming’.

● Enter the PIN and select ‘Extensions’.

● Select ‘Permanent CLIR’

● Select the extensions. Those extensions programmed

for CLIR are indicated by a solid diamond.

● Press HANDS FREE to finish.

Connected Line Presentation (COLP)

Connected Line Presentation (COLP) is an ISDN
network service, which may be provided on your ISDN2
lines. If the service is available on your lines, it is
activated automatically.

COLP means that when a call is sent over an ISDN line,
the number of the line, which answers the incoming call
is displayed. This number may be different to the
number which the caller dialled if Multiple Subscriber
Numbering (MSN) is being used.

Connected Line Restriction (COLR)

Connected Line Restriction (COLR) is an ISDN network
service, which may be provided on your ISDN2 lines.

This service prevents the transmission and display of
the Connected Line Presentation (COLP) number (in
other words, the number of the line, which answers an
incoming call). The caller is therefore not made aware
that the call has been answered by a different number
to the number that they dialled.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Extensions’

● Select ‘Permanent COLR’

● Enter the extensions to be programmed for the

service. Those extensions with the service will be
indicated by a solid diamond

● Press HANDS FREE to finish programming.

3.1kHz extensions

This is used when a modem or fax machine is
connected to an extension and the unit is equipped
with ISDN2 lines.

● From the programming position, press the phone

set up key

P and select ‘System programming’.

● Enter the PIN and select ‘Extensions’.

● Select ‘3.1kHz extensions’

● Enter the extensions to be programmed for the

service. Those extensions with the service will be
indicated by a solid diamond.

● Press HANDS FREE to finish programming.

Other ISDN programming options

Various other ISDN programming options are available,
but unless you are completely conversant with the
implications in altering them, then do not change the
existing settings.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Lines’

● Select ‘ISDN programming’.

For setting Point to Point or Point to Multipoint

● Select ‘P- >P or P->MP’

● Select the required Access and set as required

● Press HANDS FREE to finish programming.

For T or S interface

● Select ‘T or S interface’

● Select the required Access and set as required

● Press HANDS FREE to finish programming.

For Base MSN programming

● Select ‘Base MSN Programming’

● Select the required Access and set the base MSN

as required

● Press HANDS FREE to finish programming.

For ISDN PABX programming

● Select ‘ISDN PABX’

● Select the required Access and set as required

● Press HANDS FREE to finish programming.

35

The Inspiration can be equipped with an internal ISDN2
circuit, which can be used to optimise the use of your
ISDN2 lines. (When the Inspiration is equipped with 12
or more extensions, two internal ISDN2 circuits can be
provided).

Each of the ISDN 2 circuits can be equipped with eight
ISDN2 devices. Four of these can be powered from the
Inspiration. The remaining four, if equipped, must be
separately powered.

Eight extension numbers are allocated to each ISDN2
internal circuit. The first circuit is allocated extensions
120-127, the second either 130-137 or 140-147
depending on the build of the system.

Incoming calls are presented to the internal ISDN
circuits when one of the ISDN extension numbers is
programmed in the ringing group. If an appropriate
device is connected to the internal circuit, the call will
be presented to it.

It is recommended that MSN / DDI numbers are
programmed to ring the ISDN internal numbers so that
incoming calls will be routed directly to any device
which is programmed to respond to the extension
number.

36

ISDN to the Desk

Call Manager allows the Featurephone to be controlled
from a Personal Computer (PC).

One Call manager kit must be purchased for each
Featurephone. There is no limit to the number of
Featurephones that can use Call Manager.

Call Manager also provides you with the following
additional facilities:

• Extended call log.
A log is maintained on the PC of all incoming and
outgoing calls to the phone

• Phone book.
As the Phone book is PC based a large number of
entries can be stored. Phone numbers on other
applications can be readily imported.

• Call notes.
A history can be maintained of calls by inserting text
notes for each call received from that person. When
recalled, notes for all the calls received from that
person are displayed.

NOTE: There is a separate user guide for BT Inspiration
Call Manager.

Additional BT Inspiration Call Managers can be ordered
by contacting your BT Account Manager or calling BT
Sales on 0800 800 152.

Example of the standard call manager screen.

Example of call notes Call manager screen

37

Call manager

If a Call Logging Interface Module is installed a printer
or PC may then be connected to your BT Inspiration
system.

The call logging feature allows you to record incoming
and outgoing calls made on the system. Details are
printed as the calls are completed.

If you are connecting a PC or printer to your BT
Inspiration the speed at which data is sent to the PC or
printer can be set at 4800,9600 or 19200BPS. In earlier
systems the speed was set at 4800BPS. It should be a
serial V24/RS232-C and should meet the following
specifications:

Data 8 bits Parity None
Selecting ‘Set V24 baud rate’ in the ‘System’

programming list sets the speed. The default setting is
19200BPS.

The Pin outs from the serial port are:

9 Way D-Type connector Pin Description
Pin 1 DCD Data Carrier Detect Pin
Pin 2 Receive Data Pin
Pin 3 Transmit Data Pin
Pin 4 DTR Data Terminal Ready
Pin 5 Signal Ground
Pin 6 DSR Data Set Ready
Pin 7 RTS Request to send
Pin 8 CTS Clear to send
Pin 9 RI Ring Indicate

Call Logging information

If a Call Logging Interface Module is installed, you
should enable call logging. This feature enables call
logging. No output is programmed on power-up.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘System’

● Select ‘Call logging’ and choose ‘Call logging on’

● Press HANDS FREE to finish.

If you do not wish to log certain extensions then:

● From the programming position, press the phone

set up key P and select ‘System programming’

● Enter the PIN and select ‘Extensions’

● Select ‘No call logging’

● The extension menu is presented. Select the

extensions that do not need logging. These
extensions are indicated with a solid diamond

● Press HANDS FREE to finish.

Calls are printed out in the following format as they are
completed:

1 2 3 4 5 6 7 8 9

O/G 10/12/95 12.00:01 00:00:30 L01 S21 S21 000.00 1234567

O/G 10/12/95 12.00:10 00:01:56 L02 S25 S25 000.00 567890

I/C 10/12/95 12.01:13 00:06:32 L03 S22 S24 000.00

The data shown in this print-out is:

Column Meaning
number

1 Incoming or Outgoing Call
2 Date (Day/Month/Year)
3 Start Time
4 Duration of the Call
5 Line used
6 Initiating Extension
7 Terminating Extension
8 Call Cost Indicator (Unused)
9 Digits Dialled or Received via CLI or CDS

38

Using the Call Logging Interface Module

Battery back up

An optional battery back up unit is available. When
equipped, full operation of the BT Inspiration is provided
for at least one hour in the event of a power failure.

If your switch is equipped with ISDN2 lines it is
recommended that this unit is installed so that calls can
be received and made on the ISDN2 lines when power
fails. The initial battery is supplied with the battery back­up unit.

Power fail transfer

In the event, of the power failing standard telephone lines
are switched automatically to particular extensions so that
calls can be made and received on these lines until the
power is restored.

Line 1 is switched to extension 24
Line 2 is switched to extension 25
Line 5 is switched to extension 31
Line 7 is switched to extension 37

Note:

The Featurephone will not work when the power has
failed so the extensions must be connected to standard
telephones when the lines are switched to them.

ISDN2 lines are not switched and Battery Back up must
be provided if service is required on these lines during a
power failure.

39

Power Failure options

Alternative Routing

If your BT Inspiration is connected to different network
suppliers lines or if you want to make use of a different
network suppliers service using your standard lines you
can do so.This feature allows you to decide which type
of call should be sent on each line and what, if any,
code change is required to do so.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Lines’.

● Select ‘Alternative routing’ and set to on.

● Enter the code index 01-50. Up to 50 codes can be

programmed, one code against each index.

● Enter input code and select confirm. This is the

code that will be dialled by the caller, up to 5 digits
can be programmed.

● Enter output code and select confirm. This is the

code you want the system to dial to replace the
input code. Up to 7 digits can be programmed.

● Select mode. Select the option Preferred or

Exclusive. If exclusive is selected the calls will
always be routed on the alternative route. If
preferred is selected the calls will be routed on
standard lines if no lines are available in the
alternative route group.

● Select the lines that are to be used for the

alternative route.

● Select cancel to complete the entry. The menu

returns to allow the next alternate routing input code
to be entered.

● Press HANDSFREE to finish programming.

Equipped lines

If the BT Inspiration is equipped with more exchange
lines than is provided by the network, then you may
wish to disable the spare positions

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Lines’

● Select ‘Equipped lines’

● Select the lines to be disabled, ensuring the display

changes to ‘set to OFF’

● Press HANDSFREE to finish programming.

Extension disconnect

This allows you to disable unused extensions from
service. Once disabled any Featurephone keying that
extension will receive ‘Invalid’ on the display.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Extensions’.

● Select ‘Extension disconnect’

● Enter the extensions to be disabled. Those

extensions disabled will be indicated by a solid
diamond

● Press HANDS FREE to finish programming.

Extension priority (applies to calls on
ISDN lines only)

This allows extensions to be prioritised into one of four
priority groups, priority 1 is the highest priority and
priority 4 is the lowest priority. If an extension with a
high priority goes off hook and dials a line access code
(either 9, 81, 82 or 83) to make a call, and no free lines
are available, a call on an ISDN line to an extension
with a lower priority, will be cleared down and the line
presented to the higher priority extension. The lowest
priority extension is always dropped. If there are a
number of calls in progress by extensions of the same
class and a higher-class extension tries to seize a line,
the call with the highest line number is disconnected.
There is no announcement or signal to the extension
that is cleared down.
In default all extensions are programmed as priority 4.

● From the programming position, press the phone

set up key P and select ‘System programming’

● Enter the PIN and select ‘Extensions’

● Select ‘Extension priority’’

● Select the priority.

● Enter the extensions to be entered in this priority.

● Press HANDS FREE to finish programming.

Changing priority assignments to a different level will
automatically remove it from the current level option. An
extension can only be assigned one priority.

Warning. This feature will cut calls off. The feature
should only be used for extensions requiring line
access in emergencies.

Note: Outgoing calls to emergency numbers are not
dropped as part of the extension prioritization feature.
Emergency numbers are the following: 112 and 999

40

Miscellaneous features not covered elsewhere

Line key light

When a call is placed on system hold you can decide if the
line light is flashing or steady on all other Featurephones.
The default setting is ‘Light flashing on hold’.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘System’

● Select ‘Line key light’

● Chose either ‘Light flashing on hold’ or ‘Light steady

on hold’

● Press HANDSFREE to finish programming

No trunk to trunk calls

This allows you to prohibit extensions from activating
external divert, external transfer and external
conference

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Extensions’

● Select ‘No trunk-to-trunk calls’

● Enter the extensions to be denied this feature.

Those extensions denied the feature will be
indicated by a solid diamond

● Press HANDS FREE to finish programming.

Outgoing call line priority

On systems programmed with a mixture of ISDN and
PSTN (Analogue lines) an option is provided so that
either the ISDN or PSTN lines will always be selected
first when an external call is being made. The default
operation is that the lines are selected cyclically, no
priority.

● From the programming position, press the phone

set up key P and select ‘System programming’

● Enter the PIN and select ‘Lines’

● Select ‘’Outgoing Line priority’’

● Chose either “No priority”, “ISDN priority” or “PSTN

priority”

● Press HANDS FREE to finish programming.

NOTE: This feature does not override any restrictions
on line selection programmed for the extension.
Alternative routing takes precedence over outgoing line
priority.

Outgoing groups

Lines can be programmed into groups and lines in a group
can be selected by dialling the group access code. In
default all lines are in group one and the dialling code to
access group one is 9.

Lines .in groups 2, 3 and 4 are accessed by dialling 81, 82
and 83 respectively.

● From the programming position, press the phone

set up key

P and select ‘System programming’.

● Enter the PIN and select ‘Lines’.

● Select ‘Outgoing groups’.

● Select the Group you wish to set up. Up to four

Groups can be set up, each with a corresponding
access code – 0, 81, 82 and 83.

● Select the Lines to be in the Group.

● Press HANDSFREE to finish programming.

Note:

Lines can be in one Outgoing Group only. Selecting a Line
to be a member of a Group automatically removes it from
all other Groups.

PABX group

Lines connected to a PABX can be programmed together
in an outgoing group, see Outgoing groups. Outgoing
groups can be specified as PABX group.

From the programming position, press the phone set up
key P and select ‘System Programming’

● Enter PIN and select ‘Lines’.

● Select ‘PABX group’.

● Select which Outgoing Group you wish to use. You

are then presented with another menu with which to
programme the parent PABX Access digits.

● Select ‘Set PABX status’ to set or clear the selected

Outgoing as a PABX group. A confirmation prompt
appears momentarily on the top line of the Display

● Select ‘Access digits’. Enter the ‘Access digits’ for

an external line on the parent PABX and select
‘Confirm’.

● Select Ext. num length’. Enter the number of digits

in the extension numbers on the parent PABX.

● Press the Hands-free key to finish programming.

Port swapping

If an extension position becomes faulty you can move
the extension, and all its programming, to a new position

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Extensions’

● Select the ‘Port Swapping’ option

● Select the first extension from the extension list

● Select the second extension from the extension list

● Press HANDS FREE to finish programming.

41

42

Miscellaneous features not covered elsewhere (CONTINUED)

PSTN programming

There are various standard exchange lines (PSTN)
options available, but it is recommended that these
settings should only be altered from the original if there
has been a change of network connection and you are
aware of the consequences.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘Lines’

● Select ‘PSTN programming’

● Select the option as required

● Press HANDS FREE to finish programming.

PSTN Default setting Alter nate
programming

Tone dialling Tone dialling set Pulse
Time break Time break set Earth Recall
Loop calling Loop Calling not set Loop calling

(Not PSTN)

Guarded Clear Guarded clear set Unguarded

(No Trk-Trk)

CDS detection See ‘Using Caller

Display and Calling
Line Identity Services
(CDS, CLI)’ for more
information
(CDS not set)

Fax detection See ‘Using a fax

machine with your
BT Inspiration’ for
more information
(Fax detection not set)

Reset options

Note.

This is the complete system-reset option, not the
individual extension reset feature.

There are two reset options available that should be
used with extreme care. Only use these options as
directed by BT.

Warning! The use of these options will at least cut

off all existing calls and with the ‘Reset to default !!’

lose all existing programming information.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘System’

● Select ‘Reset Option’

● Select ‘Reset!’Selecting this option will reset the

telephone system and cut all established calls off

● If ‘Reset to default !!’ is selected, this option will reset

the telephone system, cut all established calls off and
remove all programming from the system and restore
the programme to the factory default settings.

Timers

Various timers can be adjusted to suit your
requirements.

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN and select ‘System’

● Select ‘Timers’

● Select the required timer to be changed

● The current time is displayed on the top line

momentarily. The range for the timer is then
displayed, enter the duration

● Confirm the new time

● Press HANDSFREE to finish programming

Timers Range Default

setting

Recall on hold 001 - 180 30 seconds
Recall on transfer 001 - 180 30 seconds
Divert on no answer 01 - 30 11 seconds
Courtesy answer 01 - 30 30 seconds
Open the door 01 - 30 5 seconds
Door Intercom ring duration 01 - 30 30 seconds
Call park 001 - 250 180 seconds
Ringback time duration 01 - 30 30 seconds
Answer machine 01- 30 10 seconds

43

Administration programming

Programming via a Featurephone

The BT Inspiration can be programmed from an
extension position equipped with a Featurephone. In
default the programming position is Extension 20.

Basic programming procedure

● From the programming position, press the phone

set up key

P and select ‘System programming’

● Enter the PIN (1111 in default).

A menu with ‘System’, ‘Extensions’ and ‘Lines’ is
presented.

Under ‘System’ you will find all the programming
parameters which affect the system as a whole.

Under ‘Extensions’ you will find all the programming
parameters for individual extensions.

Under ‘Lines’ all you will find all the programming
parameters which affect the lines.

When ‘System’ is selected the following options are
available

Feature Default

Time and date 12:00 01.01.1999
Change password 1111 A new 4 digit password can

be entered.1
Programming position Extension 20
System directory None See page 12 for

programmed description on entering

numbers and names
Night service Not

• Automatic on and programmed

off times

• Weekend service
Music on hold Tone

• Music

• Tone

• Silence
Line light key Flashing When a call is placed on

system hold you can decide

if the Line light is flashing or

steady on all other feature

phones.
Change greeting Not

programmed

Call logging Not

programmed

Timers.

• Recall on hold 30 seconds

• Recall on Transfer 30 seconds

• Divert on no answer 11 seconds

• Courtesy answer 30 seconds

• Open the door 5 seconds

• Door Intercom 30 seconds

ring time

• Call Park 180 seconds

• Ring Back time 30 seconds

• Answer machine 10 seconds
Door Intercom Not

Programmed

P A Amplifier Not

programmed

CLI store Stores

unanswered
calls only

Class codes Not Table 5 is a table of codes

• Table 5 programmed which when combined with

• Table 6 classes 2 and 3 these codes

can be dialled.

Table 6 is a Table of codes

which when associated with

other classes these codes

are restricted.
Reset options WARNING! The use of these

• Reset options will at least cut off

• Reset to default all existing calls and with the

‘Reset to default’ lose all

existing programming
Set V24 Band 19200

44

Administration programming (CONTINUED)

When ‘Extensions’ is selected the following options
are displayed

Feature Default

Name programming Not

programmed

Restriction Classes All extensions

in Class 1

Tone protection Not

programmed

Page protection Not

programmed

General call protection Not

programmed

Open door restriction Not

Programmed

Pick up group Extensions

20-37 in the
first group

3.1kHz extensions Not This is used when a modem
programmed or fax machine is connected

to an extension and the unit
is equipped with ISDN2 lines

Individual CLI stores Not

programmed

Sys. Speed no. override Not

programmed

Voice Boxes Not

programmed

Extension disconnect Not

programmed

Allocating MSN/DDI Not

programmed

Permanent CLIR Not

programmed

Permanent COLR Not

programmed

No call logging Not

programmed

No Trunk to Trunk Not This allows you to prohibit
calls programmed extensions from activating

external divert, external
transfer and external

conference
Examine passwords N/A N/A
Restrict use of PA All extensions This allows you to prohibit

can make extensions from making
announcements

Public address

announcements
Port swapping Not If an extension position

programmed becomes faulty you can

move the extension, and all

its programming, to a new

position
Hot line Not

programmed

Manager secretary Not

programmed

Extension priority Not

programmed

When ‘Lines’ is selected the following options are
displayed

Feature Default

Day ringing phones 20-27

programmed

Night ringing phones 20-27

programmed

Day central bell Not

programmed

Night central bell Not

programmed

Outgoing restriction Not

programmed

Equipped lines It is assumed that all line

modules have all lines
connected

Incoming calls only Not

programmed

Outgoing groups All lines in Group 1 is

Group 1 accessed by keying 9

Outgoing line priority Not

programmed

PABX group Not

programmed

Hunt Group Not

programmed

Answer machine Not

programmed

Courtesy service Not

programmed

Programming CLI no. Not

programmed

Alternative routing Not

programmed

Auto attendant Not programmed

PSTN programming

• Tone dialling Tone keying set

• Time break Time break set

• Loop calling Loop Calling
not set

• Guarded Clear Guarded
clear set

• CDS detection CS not set

• Fax detection Fax detection
not set

• Break or earth recall Break is set

ISDN programming

• P->P or P->MP P->P

• T or S interface Depends on
access

• Base MSN Not

programming programmed

• ISDN PABX Not
programmed

I cannot contact a particular extension.

Possible cause: Do Not Disturb/Divert set.
Solution: On that extension lift handset and key reset
code ‘157’, replace handset. (Refer to Reset phone in
system features).

I am unable to transfer calls on an standard telephone.

Possible cause: Incorrect telephone recall button setting.
Solution: Ensure telephone is set to ‘Time Break Recall’.

I cannot make external calls from an extension.
Internal calls are OK.

Possible cause: Extension lock may have been
accidentally activated.
Solution: The extension can be unlocked by lifting the
handset on the affected extension keying ‘41’ followed by
the lock code (123 in default).

Whilst in power fail I am unable to make or receive
calls.

Possible cause: Not using power fail sockets or trying to
use system terminal in them.
Solution: Locate power fail sockets and use a standard
telephone to make and receive calls. (Refer to Power
failure options section in this handbook).

Night Service unable to operate.

Possible cause: Attempting to activate night service from
wrong extension.
Solution: Only extension 20 can activate or deactivate
night service.

Unable to carry out programming because the
Administration Programming PIN number has been
forgotten or is not known.

Solution: The default PIN number is ‘1111’ and the default
programming extension is 20.

I am unable to access the Internet when I plug my
modem lead into an extension socket.

Possible cause: Either the modem is not configured with
a line access code or a Featurephone is on the same
extension with the modem.
Solution: Configure the modem with the line access digit
(normally 9) prefixing the normal telephone number.
Ensure any telephones on the same extension are
standard telephones not Featurephones.

Why can’t I use Caller return (1471), I could before I
had my system changed.

Possible cause: This service is not available on lines
connected to PBX’s (the Inspiration is a PBX).
Solution: The Inspiration has a CDS facility that displays
and stores callers numbers. See Using Caller display
section in this handbook.

On an incoming external call when I have a number of
diverts set up,(e.g. extension 20 divert to extension 21
which is diverted to extension 22 etc.) the divert only
goes to extension 21 but does not go to the other
extensions.

Possible cause: Chain diverts are not recognised.
Solution: Change the exchange line ‘Ring Maps’ to
ensure extensions receive incoming calls in all situations.

Why does ‘Voice Mail’ not work.

Possible cause: Voice Mail module not provided as
standard, it is an optional extra.
Solution: To provide ‘Voice Mail’ contact the BT Sales
office.

How do I add/remove extensions from ringing on
incoming exchange line calls.

Solution: Refer to Day service/night service programming
option in the system features section of this handbook.

My Featurephone will not work with an answer
machine on the same extension.

Possible cause: Using a telephone doubler.
Solution: Answer machines should only be connected on
the same extension as standard telephones and never
with a Featurephone.

Caller display on standard telephones do not work on
the BT Inspiration.

Possible cause: Incorrect telephones used. Only the
dedicated Featurephone will supply CDS information.
Solution: Standard CDS telephones will need to be
replaced by Inspiration Featurephones.

I require an additional Inspiration Handbook.

Solution: Inspiration Document Package available from
BT Sales office and consists of an Owners Handbook and
eighteen Quick Reference Guides.

I am speaking on an standard telephone and a
second call arrives, how can I put the first call on hold
and answer the second.

Solution: Use the ‘Park’ facility, refer to Park in system
features in this handbook.

Can I change the Music On Hold to the tune that I
want.

Solution: There is only one set of music available, the
alternatives are an interrupted tone or silence.

How do I use ‘Speed Dial’ from my extension, when I
key ‘9’ followed by the code 7001 it doesn’t work.

Possible cause: Mis - operation
Solution: When accessing system speed dial numbers the
digit ‘9’ is not required, just key the relevant code i.e.

7001.

Featurephone ‘Handsfree’ does not appear to work.

Possible cause: The Featurephone has been programmed
for Headset use.
Solution: Refer to Featurephone display of this handbook
for details of how to cancel this feature.

External diverts fail to work.

Possible cause: More than one extension ringing for the
incoming call.
Solution: Refer to the note at the end of Diverting calls in
the system features section.

45

Help

Fax detect

This service gives the caller a message stating that if they
are sending a fax they should press the send key. When
fax tone is detected the call is sent to an extension
equipped with a fax machine. If Fax tone is not detected
the call rings in as a normal call. This service is available as
standard on all switches and is not dependent on the voice
module. However, it can only be programmed for one
analogue line and cannot be programmed for an ISDN line.

Application

This service should only be used on switches with a
limited number of analogue lines where the user has
not got a dedicated fax number.

Courtesy service

This service is available, with a standard message, on
all switches. If the switch is equipped with voice mail
the user can customise the message.

Calls presented to lines with Courtesy programmed will
ring as normal for a period. This is set at 30 seconds and is
programmable. If this time expires before the call is
answered the caller is presented with a message stating
‘Your call will be dealt with, please hold’. The call continues
to ring internally. When the call is answered by an
extension the message is disconnected and the call
continues as normal. A different message is relayed when
the switch is in night mode telling the caller that there is no
one available and they should call back during office hours.

A programming choice is given to select the source for
the message, the internal source or the voice module
source. The voice mail source should only be chosen if
the user wishes to customise the messages.

Application

This service is used on switches where there can be
delays in answering calls and the user wants to ensure
that callers do not give up before someone answers them.

NOTE:

The Voice mail is equipped with a single port. Therefore it
is strongly recommended that the Courtesy message be
supplied from the internal source with the fixed message
if you intend to use it for the other voice services
available.

Answering machine

This service is only available when Voice mail is
provided. It replicates a standard answering machine
and the user can select which lines are to be answered
by it when it is turned on. It can be used on both ISDN
and analogue lines. The user can select how long a call
rings before the answering machine operates.

The answering machine service is turned on and off at
extension 20. All messages received are stored in a
system box which is controlled by extension 20, the
operator position. The greeting can be customised by
extension 20. The service can be turned on or off at any
time and is independent of night service.

Application

This service replicates an answering machine and
should be used by customers who may not be manning
the answering position at lunch or at night and want to
simply record messages from callers. If they wish they
can have it on permanently so that calls which are not
answered for a programmable period are answered by
the answering machine.

NOTE:

Callers with tone phones can dial through the message
to extensions. This allows customers to provide an auto
attendant service with a customised message which
they can readily turn on and off from extension 20.

Auto attendant

This service is available only when Voice mail is fitted.
When lines are programmed for this service calls are
immediately answered and a message relayed
prompting the caller to dial an extension number. The
message can be customised and a different message is
relayed when the switch is in night mode. The service is
available on analogue and ISDN lines.

Application

This service is used by customers who wish their allow
callers to dial extensions directly and they are not
availing of the ISDN DDI service.

Voice mail boxes

This service is only available when Voice mail is fitted.
Extensions can be provided with voice mail boxes and
when these are turned on, calls to the extension are
answered by the box. The calls answered are all
internal calls and external calls directed solely to the
extension. Examples of these are DDI calls and auto
attendant calls.

Summary

There are a wide range of voice services available.
However, the ones which you choose to use will depend
on the particular service you wish to offer to your callers.
It is possible to have a combination of all of the services
as long as the Customer, fax detect and Auto attendant
are each programmed on separate lines.

46

Appendix A

VOICE SERVICES ON THE BT INSPIRATION

(Brief description of all the services)

Remote moves and changes

We can offer your business a flexible , time saving
opportunity for all your BT Inspiration programming
needs thus enabling you to devote your time to your
business.

We can access your BT Inspiration system remotely
and ‘software configure’ the system to your
requirements. This is the remote moves and changes
service, contact the BT Sales office for details.

BT Sales Office 0800 800152

Support

To further enhance our support service to you a website
is available to our Inspiration customers offering on-line
support (launch date, Autumn 2001). The web site will
be available for use 24 hours a day allowing you
complete flexibility of use. This support area will
contain:

● A useful documents library

● Frequently asked questions & answers

● Self-help tool - designed to quickly and easily

provide answers to many of the common issues and
problems that might be encountered when setting
up and using Inspiration.

● e-mail contact to our team of Inspiration specialist

engineers for additional help. Replies will be within
normal working hours.

● details of new system features and sales offers

The Inspiration on-line support site is at

www.inspirationsupport.bt.com

Fault Reports

Report faults to

0800 800154

and a specialist will return your call.

47

Appendix B

REMOTE PROGRAMMING AND SUPPORT

Incoming Ringing Patterns.

Incoming Ring Day Service.

20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37

Line Number 1
Line Number 2
Line Number 3
Line Number 4
Line Number 5
Line Number 6

Incoming Ring Night Service.

20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37

Line Number 1
Line Number 2
Line Number 3
Line Number 4
Line Number 5
Line Number 6

Outgoing Line Access.

20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37

Line Number 1
Line Number 2
Line Number 3
Line Number 4
Line Number 5
Line Number 6

48

Appendix C

EXCHANGE LINE FACILITIES

49

Appendix D

BT INSPIRATION SYSTEMWIDE SPEED DIAL NUMBER RECORD

Dial Number Name Dial Number Name Dial Number Name Dial Number Name Dial Number Name

7001 7041 7081 7121 7161

7002 7042 7082 7122 7162

7003 7043 7083 7123 7163

7004 7044 7084 7124 7164

7005 7045 7085 7125 7165

7006 7046 7086 7126 7166

7007 7047 7087 7127 7167

7008 7048 7088 7128 7168

7009 7049 7089 7129 7169

7010 7050 7090 7130 7170

7011 7051 7091 7131 7171

7012 7052 7092 7132 7172

7013 7053 7093 7133 7173

7014 7054 7094 7134 7174

7015 7055 7095 7135 7175

7016 7056 7096 7136 7176

7017 7057 7097 7137 7177

7018 7058 7098 7138 7178

7019 7059 7099 7139 7179

7020 7060 7100 7140 7180

7021 7061 7101 7141 7181

7022 7062 7102 7142 7182

7023 7063 7103 7143 7183

7024 7064 7104 7144 7184

7025 7065 7105 7145 7185

7026 7066 7106 7146 7186

7027 7067 7107 7147 7187

7028 7068 7108 7148 7188

7029 7069 7109 7149 7189

7030 7070 7110 7150 7190

7031 7071 7111 7151 7191

7032 7072 7112 7152 7192

7033 7073 7113 7153 7193

7034 7074 7114 7154 7194

7035 7075 7115 7155 7195

7036 7076 7116 7156 7196

7037 7077 7117 7157 7197

7038 7078 7118 7158 7198

7039 7079 7119 7159 7199

7040 7080 7120 7160 7200

Call Barring Class of Restrictions.

Class 1 None Class 2 International Class 3 International & National
Class 4 Internal only & Emergency Class 5 Class 6

Call Barring Day

20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37

Class 1
Class 2
Class 3
Class 4
Class 5
Class 6

Call Barring Night.

20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37

Class 1
Class 2
Class 3
Class 4
Class 5
Class 6

Additional Restrictions Required

50

Appendix E

BT INSPIRATION CALL RESTRICTIONS

Answering machine

If you have a Voice Mail Module installed, a greeting is played to external callers and a
message can be recorded.

Auto Attendant

Callers can ring straight through to an extension if they know the extension number.
When the line is programmed with Auto attendant, the caller hears a message,
whereupon they can then dial the extension number. If the extension is busy, or the
number dialled is invalid, the call is then presented as an standard incoming call.

Call barring

Restrictions placed on an extension which prevent certain types of call being made from
that extension. The actual barring imposed is set by the Class of service programmed.

Call diversion

You can either divert all of your calls to ring at another extension, or you can set your
phone to divert calls if your extension is busy or if there is no answer.

Call logging

If a Call Logging Module is installed, you can enable call logging. This feature allows you
to print out records of calls made.

Call Logging Module

An add-on module, used for call logging by allowing a printer or PC to be connected
directly to BT Inspiration.

Call pickup

You can pick up an external call which is ringing either on a central bell or at another
extension by pressing the ‘External call pickup’ key or keying the code.

If ‘Pick up groups’ are programmed any extension in a group can answer all calls ringing
on another phone in the group by pressing ‘Call pickup’

Call transfer

You can transfer an incoming call which has rung at your extension to any other extension
within your system. How you do this depends on your type of telephone.

Camp on busy

If you get busy tone (engaged tone) when you call an extension, you can stay off hook
and when the called phone becomes free your extension will call the phone.

CCU (Central Control Unit)

This is the main wall-mounted unit of your system.

CDS (Caller Display Service )

This BT Network Service allows the callers number or name, if programmed, to be
displayed on the Featurephone.

Class of Service

Each extension may be programmed for a Class of service which determines the type of
call the extension is allowed to dial. There are four different Classes of service.

CLI ( Calling Line Identity)

This ISDN Network Service provides the number of the calling line to the called number.

CLIP (Calling Line Identification Presentation)

This ISDN Network Service allows the callers number or name, if programmed, to be
displayed on the Featurephones.

CLIR (Calling Line Identification Restriction)

This ISDN Network Service enables you to prevent your number being displayed to the
person you are calling.

COLP (Connected Line Identification Presentation)

This ISDN Network Service enables the number of the phone which answers a call to be
displayed to the caller.

COLR (Connected Line Identification Restriction)

This ISDN Network Service prevents the transmission of the number of the phone which
answers a call.

Courtesy service

Provides a courtesy greeting when a phone is not answered within a programmed time.

DDI (Direct Dialling In)

This ISDN Network Service enables extensions to be dialled directly. See MSN as an
alternative service providing the same capability.

Display message

One of nine messages that can be displayed to any Featurephone calling your extension.
You can set an advisory message from an standard telephone, although you cannot
check its content. You can also set your own message if you wish.

DND (Do Not Disturb)

A feature which allows you to set your extension so that it does not receive any calls.

ENBLOC

A method of keying where the digits may be entered and edited prior to sending them to
line.

Enquiry call

This enables you to place an external call on hold while you call and speak to an
extension, then return to the original call.

Fax detect

If you have a dedicated fax number, you can program your system to distinguish between
incoming fax and voice calls. This will operate only on calls containing the initial fax tone,
otherwise you have to answer the call manually then transfer to the fax extension.

Featurephone

A special telephone with a built-in display, which incorporates a number of features and
facilities not available to users of standard telephones.

Handsfree

A facility which allows you to make or receive calls without lifting the handset.

Handsfree answerback

When handsfree answerback mode of operation is selected internal calls are answered
automatically. You can speak to the caller without touching the phone.

Hybrid

A PABX which can be used with all calls coming in via an operator, or as a key system
which requires no operator, or as a mixture of the two.

ISDN (Integrated services digital Network)

A digital exchange line enabling voice, data, still images and video communication to be
transmitted simultaneously.

Key system

A small telephone system in which each extension has keys enabling it to act as a mini­switchboard.

Last Number Redial

A facility which enables you to redial the last number you dialled by pressing just one key.

LD (Loop Disconnect)

A system of pulse dialling. This type of signalling is used only in the older type of phone,
now rapidly being replaced.

Message light

A large light located on the top right hand corner of the phone. It lights steadily to
indicate voice messages have been left.

Message waiting

A voice message has been left on the voice messaging system. This is indicated by the
MESSAGE light on a Featurephone.

MF (Multi-frequency)

Tone keying. This gives much faster connection than LD and is used by the majority of
telephones. You need tone keying to access BT’s Select Services.

MOH (Music on Hold)

The system plays music to callers who have been put on hold.

MSN (Multiple Subscriber Number)1

Your network provider may provide you with up to 10 individual numbers on each ISDN2
line. These numbers may be used to route calls directly to extensions or other ISDN
devices.

MUTE key

This key switches between receive only (mute) and normal two-way transmission. With
mute switched on, the microphone is electronically disconnected, allowing you to hold a
conversation with a colleague, for example, without the other party being able to hear,
and without putting them on Hold. (This works in the same way as the Secrecy key on
many modern phones.)

Night service

Night service allows you to program a different set of call restrictions, and ringing. You
can set the time at which these changes will come into effect, and the time at which day
service will resume.

PABX

Private Automatic Branch Exchange.

Pause key

When programming a speed dial number, you may insert a pause of 1.5 seconds between
digits by using the Pause display key.

PIN (Personal Identification Number)

The system PIN is a four-digit number which must be entered in order to gain access to
the system for programming purposes. This number can be changed.

Each extension has separate PINs for Voice mail and extension lock.

Programming extension

In default, extension 20 is the main programming position, but this can be changed.
Certain activities may only be carried out by the main programming extension. These are :

Setting day service/night service manually, controlling Answering machine, Recording the
personalised voice greeting, Setting the personalised voice greeting.

PSTN

Public Switched Telephone Network.

Select Services

BT’s Select Services give you access to many advanced features which are not available
as standard options on the telephone network.

Speed dialling

Speed dialling enables you to dial frequently-used numbers using two- or four-digit
codes, or by pressing a single key. There are two types of speed dial numbers: system
numbers, which are programmed into locations on the system, and personal numbers,
which you can program onto your phone.

Standard telephone

A phone which is which can be directly connected to a PSTN line.

Time break recall

A measured time break in the line to inform a PABX that a user wishes to hold or transfer
a call.

Voice Mail

An add on module which can be used to provide Voice mail boxes, answering machine,
auto attendant and Customised Courtesy services.

51

Glossary

A
Accepting a waiting call 15
Administration programming 43
Allocating voice mail boxes 29
Alternative routing 40
Answer a call 11
Answering a door Intercom call 33
Answering machine 31
Auto attendant programming 32
Auto attendant 32
Automatic deleting of messages 30
Automatic night service 13

B
Base MSN programming 34
Basic programming procedure 43
Battery back up 39

C
Call Logging Interface Module 38
Call barring class of restrictions 26
Call barring day/night 26
Call diversion to secretary 17
Call logging information – enable/disable 38
Call manager 37
Call restrictions 26
Call waiting tone 13
Call waiting tone protection 13
Caller Display (CDS) 24
Caller Display Service (CDS/CLI) 24
Caller ID memory 24
Caller ID memory and redial 24
Calling Line Identity (CLI) services 34
Calling Line Identity Presentation (CLIP) 34
Calling Line Identity Restriction (CLIR) 35
Camp on busy 13
Changing your password 30
Classes of Service 26
Conference 13
Connected Line Presentation (COLP) 35
Connected Line Restriction (COLR) 35
Consultation call 11
Contrast Options 8
Courtesy service 28
Customised Courtesy message 32

D
Day service/night service 13
Dedicated line 17
Deflecting a call 11
Dial a number from your personal directory 20
Dialling through to an extension 32
Directory 8
Display 9
Display messages 10
Displayed Information 24
Divert all calls 14
Divert on busy 14
Divert on no answer 14
Diverting calls 14
Do not disturb 15
Door Intercom 33
Doorstrike mechanism connection 33

E
Edit keys 8
Enquiry call 21
Enter a name into the directory 20
Enter the name 9
Entering your own greeting 29
Equipped lines 40
Exchange line facilities 48
Extension disconnect 40
Extension lock 15
Extension names 12
Extension priority 40
Extensions 3.1kHz 35
Extensions access to outgoing lines 26
External call 11
External call pick-up 19
External conference 13

F
Facility activation keys 7
Facility menus and scroll keys 7
Fax detect 46
Fax machine 22
Feature activation 9
Feature code list 21
Featurephone 7
Featurephone Programming 9
Featurephone basics 7
Featurephone display 9
Features 9
Follow me 15
Forced call waiting 15
Forward Recall 23
Frequent system programming tasks 12
Function group keys 7

G
General call 15
Glossary 51
Greeting 29
Group Hunting 16

H
HELP 45
Handsfree key 8
Handsfree-answerback 7
Headset 10
Headset mode 8
Holding and transferring calls 21
Hot line 16
Hunt Groups 16
Hunt group diversion 16

I
ISDN 8
ISDN PABX programming 35
ISDN Services 34
ISDN programming options 35
ISDN to the Desk 36
Incoming ringing (which extensions ring) 13
Internal call 11
Internal conference 13
Internal page 18

J
K

Key programming 7
Keyed digits 9

L
Line key light 41
Lines incoming only 26
Locking your extension 15

M
Making a call with the lock set 15
Making and answering calls 11
Manager/Secretary working 16
Manual night service 14
Messages 8
Miscellaneous features 40
Monitor mode 30
Multiple Subscriber Numbering (MSN) 34
Mute key 8

N
Night service (set up) 13

O
On hold options 18
Opening the door (doorstrike) 33
Outgoing call line priority 41

P
PA system 18
PSTN programming 42
Page-protection on Featurephones 18
Paging 18
Park 18
Personal Directory 9
Personal speed list 7
Pick-up groups 19
Place a call on hold 21
Placing an external call on hold 11
Point to point/Multipoint 35
Port Swapping 41
Power Failure options 39
Power fail transfer 39
Program names with CDS numbers 25
Programmable keys 7
Programme 7
Programming Answering machine 31
Programming MSN/DDI numbers 34
Programming a door intercom 33
Programming the groups 16
Programming via a Featurephone 43
Programming your personal directory 19

R
Redial 19
Reminder call 19
Reset options 42
Reset phone 19
Retrieve recorded messages remotely 31
Retrieving messages 31
Retrieving messages from mail box 29
Ring back 19
Ring day/night service 13
Ringing Options 8
Ringing patterns 48
Ringing/message waiting indicator light 8
Room monitor 19

S
Scroll keys 8
Secretary extension status 17
Secretary phone/Manager extension 17
Select Services 23
Setting CLIR for all calls 35
Setting CLIR on an individual call 35
Speed dial 19
Speed dial number – add/delete 19
Speed dial number record 49
Speed dial numbers/names 19
Standard telephone operation 21
System Programming 8
System features 13

T
T or S interface 35
Time and date 12
Timers 42
Transfer a call 21
Transfer a call to an external number 11
Transfer a call to another extension 11
Trunk to trunk calls 41
Turning on your voice box 29

U
Unlocking your extension 15

V
Voice Mail 29
Voice boxes on standard telephones 30
Voice services 46
Volume key 8
Volume, mute and handsfree keys 8

W X Y Z
Weekend service 14

52

Index

53