BT Falcon Mk 2 IP Phone
User Guide
IT • communications • support
Bringing it all together
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 3
This User Guide provides you with all the
information you need to get the most from
your phone. You must first set up your phone
before you can use it. This doesn’t take long
as it is easy to do. Just follow the simple
instructions on the next few pages.
Need help?
If you have any problems setting up or using your BT Falcon
IP Phone, contact the Helpline on 0800 169 1146 or go to
www.bt.com/business/broadbandvoice
Emergenc y Calls – import ant information pleas e note
Access to Emergency Services is provided but calls including
emergency calls to 999 or 112, made via the BT Broadband
Voice service may not work in the event of power or broadband
connection failure. These failures may be caused by reasons
outside our control. Location information, provided to the
emergency services, is limited to the location details associated
with your primary Business PSTN billing address, this may not be
where the call was originated.
Got everything?
• BT Falcon Mk 2 IP
telephone
• Handset
• Handset cord
• Ethernet cable
• Mains power adapter
• Desk mounting plinth.
Features:
• 6-Line LCD dis play
• Integrated 2 port 10/ 100 Ethernet swi tch
• Phone ser vices:
Call Forward, Call Transfer, Call Hold, Redial
Group listening, Hands free
Speed dial, C onference call
Phone Book , Call logs
Caller Display
• Headset por t (refer to compatible headsets sec tion)
• Multiple power options: power over Eth ernet 802.3af
and external power supp ly adapter.
Welcome…
to your BT Falcon Mk 2 IP Phone
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 54
In this guide
4
Personal settings
Setting the volume ...................................... 34
Mute ...........................................................34
Changing the ring tone ................................ 34
Config menu list........................................... 35
Changing the date format.............................36
Changing the time format ............................ 36
Changing the language ................................36
Changing the key beep (key echo) ................. 37
Turning the alarm on/off ..............................37
Setting the alarm time..................................37
Setting the alarm periodicity ........................ 38
Setting the alarm tone ................................. 38
Setting the contrast .....................................38
Changing the PIN (password setting) ............. 39
Setting the password to lock the phone .........39
Setting new shortcuts ..................................40
Programming the memory keys F1 – F10 ......40
Viewing the status of the BT Falcon IP Phone . 40
General information
Headset Compatibility .................................. 41
Safety information .......................................41
Cleaning ......................................................41
Environmental .............................................41
Product disposal instructions ........................ 42
Guarantee ..................................................42
Getting started
Setting up .....................................................6
Connecting the hands et ................................ 6
Connecting the headset ................................ 6
Connect stand ...............................................6
Power ...........................................................7
Connecting to the net work ............................7
Provisioning .................................................8
Getting to know your phone
Buttons ........................................................ 9
LCD screen ..................................................10
Soft key s ..................................................... 11
Indicator definitions ....................................14
Entering characters ..................................... 15
Display in idle mode .................................... 16
Display duri ng a call ....................................16
Using the phone
Switch from one mode to anot her ................ 17
Secrecy .......................................................18
Make a call ..................................................18
Make a call using handsfree .........................18
Making a call with the headset .....................18
Entering details int o the Phone Book ...........19
Making a call using the Phone B ook .............20
Making a call to one of the las t 30 numbers
you called or re ceived .................................. 20
Programmin g F1 to F10 Function Keys ........ 21
Making a call using Short Code dialling
(Speed dialling) ........................................... 21
Receiving calls ............................................ 22
Reject a call ................................................. 22
Missed calls .................................................23
Hold and Retrieve a call ................................24
Call Transfer ................................................. 25
3-Way Conference Call .................................26
Dropping one participant
from the Conference Call ..............................26
Option Menu ...............................................27
Dial Subscribe ..............................................27
Call Waiting .................................................27
Auto Answer ................................................28
Auto Reject .................................................29
Auto Stop ....................................................29
Do Not Disturb ............................................ 30
Phone Lock. ................................................31
Reboot ........................................................32
Calling features ............................................32
Add or Activate Services using the VoIP Portal . 32
Manage My Services using the VoIP Portal ....33
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 76
Getting started
1. Connecting the handset
Connect one end of the handset
cord into the ha ndset and the
other end int o the socket at the
back of your BT Fal con IP Phone
marked with
.
Place the hand set in the cradle
on the teleph one.
Setting up
2. Connecting the headset
If you use a headset, connect
the plug (RJ-45 connector)
of your headset into the port
at the back of the telephone
marked with
.
Press the
button to
activate the headset mode.
3. Connect stand
Attach t he stand to
the underne ath of the
telephone by i nserting
the short t abs into the
smaller holes at the back
firs t and then inse rting the
longer tabs into the larger,
front holes .
4. Power
Plug the power lead into the s ocket labelled
DC at the back o f the telephone. Plug the
other end int o the mains socket and swi tch
on. If your net work supports p ower over
Etherne t (PoE) your BT Falcon IP Phone
can be powere d from a powered Ethern et
switch via the Ethernet cable. In this case
the mains power adapter is not required.
5. Connecting to the network
Ensure your router has power and an internet
connection. Connec t the Ether net cable
into the socket lab elled LAN at the back of
the te lephone an d plug the other end into
the Ethernet port of the rou ter or Ethernet
switch as appropriate.
You can connect a ne twork device to the
Etherne t port, labelled P C, of your BT
Falcon IP Phone.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 98
6. Provisioning
When the power and Et hernet connections
are made to your BT Falcon IP Phone it will
automatic ally connect to the BT Busines s
VoIP service. Th e lights on the phone will
flash and the display will show...
Your BT Falcon IP Phone is registe ring with
the BT Busines s VoIP service, which may take
several minutes.
Setting up
You are now ready to make calls using your BT Falcon IP Phone
Oct 01 09:00am
Config
Provisioning…
Please Wait…
Admin Option
Oct 01 09:00am
Edit
Provisioning…
Please Wait…
Save Play
Oct 01 09:00am
Edit
Missed Call Log
Received Call Log
Dialed Call Log
Delete All Log
Select Play
Oct 01 09:00am
Dial
Provisioning…
Please Wait…
Save Play
Oct 01 09:00am
Oct 01 09:00am
CallLog
Broadband Voice
Telephone Number
OK
OK
C
MENU
C
MENU
Oct 01 09:00am
Dial
Provisioning…
Please Wait…
Save Play
Oct 01 09:00am
Oct 01 09:00am
CallLog
Broadband Voice
Telephone Number
OK
OK
C
MENU
C
MENU
Getting started
When completed successf ully the phone will
display the idle scr een.
Buttons
Getting to know your phone
Dialling pad: Press the
dial pad buttons to
dial a number. Dial pad
buttons work exactly like
those on your existing
telephone. In the editing
mode, it can be used to
input characters
LCD screen: Displays information
about the phone settings, such as
the number dialling out or calling
in, date, time, calls status, call
duration, timer etc. It is a 6-lines
of 20 characters LCD screen
0
8 9
526
3
7
4
1
TUV
JKL
ABC DEF
MNO
WX
YZ
PQ
RS
GHI
F1
F2
F3
F4
F5
F6
F7
F8
F9
F10
OK
C
MENU
3 soft keys: Activate the
features described by
the text message directly
above on the LCD screen
Navigation: Use to browse
the setting options, display
the last 30 called numbers
in standby mode and
to navigate the soft key
options in editing mode
Menu: Enables menu access
Confirmation key
Speaker: Activates/disables handsfree
or group-listening function and
switches the microphone on/off
Handset: Makes and
receives calls
Phone Book: Enables you
to access the Phone Book
and view the names and
numbers the user wants
to dial
Headset: Activates
headset mode during a call
Volume + / –: Adjusts the
volume of the handset,
headset, speaker phone,
ringer phone
Clear: Clear characters
in editing mode or exit
to standby display (long
click) or return back to the
previous page
Mute: Activates/
deactivates mute function
Redial: Calls the last
number dialled
Memory keys (F1 – F10):
Are used as speed dial keys
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 1110
Soft keys
Soft Key Brief Description
A>a>1 Input mode switch in edit state
Active Activate option/service
Admin Enter to administration sub-menu
Answer Answer an incoming call
Anym Shortcut to “Anonymous”
Autoan Shortcut to “Auto Answer”
Back Return to previous menu
CallLog Shortcut to Call log
Cancel Cancel an action or exit to previous menu without applying changes
CBack Perform Callback function
CBlock Shortcut to “Call Block”
CFwd Shortcut to “Call Forwarding”
CidDis Shortcut to “Number Display”
Change Change phone password
Config Create a conference call. During a call/conference and another call is coming,
pressing the soft key will join a conference
DelChr Delete character in edit mode
Delete Delete specific entry
LCD screen
main display
LCD screen
Displays information about the phone settings, such as the number dialling out or calling in, date, time,
calls status, call duration, timer etc. It is a 6-lines of 20 characters LCD screen.
Dialling pad
Press the dial pad buttons to dial a number. Dial pad buttons work exactly like those on your existing
telephone. In the editing mode, it can be used to input characters.
Oct 01 09:00am
OK
OK
C
MENU
C
MENU
Date T ime Information icons
Phone unlock
SIP regist ration
status not OK
SIP regist ration
status OK
Network
status OK
Network status
not OK
Soft key information
Press the l eft
or right
scroll func tion
keys to see additional sof t key options
Getting to know your phone
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice 1312
Soft Key Brief Description
Detail Show detailed information
Dial Dial an entered phone number
DNDst Do Not Disturb
Down Contrast adjustment
Dsub Shortcut to “Dial Subscriber”
EndCall Terminate active call
Edit Edit parameter content
Exit Return to previous menu
Format Change display format of specific parameter, such like Date and Time etc.
Hold Hold current active line
Join Join several connected calls to create a conference call
Lock Shortcut to lock phone
Mail Dial to voice mail server
MsCall Shortcut to missed call list
NewCall Make a new call
OFF Set specific service OFF
OK Confirm setting
ON Set specific service ON
Option Shortcut to phone services
Soft Key Brief Description
Park Store a call using Call Park
PhBook Shortcut to Phone Book
PickUp Answer a call on another phone
Play Play music or melody
Reject Reject a call
Remove Remove a conference participant
Resume Resume to original call from call transfer
RtPark Retrieve Park
Save Save the chosen setting
Select Select current item on the screen
Stop Stop music or melody
Transf Transfer a call
TrMail Transfer call to voice mail system
UnHold Unhold a held line
Up Contrast adjustment
User Enter to user sub-menu
View Show details when data item content is more than LCD can display in one line
Getting to know your phone
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