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Essential Phone Twin

BT Essential Phone Single, Essential Phone Twin Quick Setup And User Manual

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Essential Phone with easy call blocking and answer machine Quick Set-up and User Guide
Digital Cordless Phone with Answer Machine
You’ll need a Caller Display service from your network provider to use Call Blocking and other Caller Display enabled features, including accessing your Calls list. Charges may apply.
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Important – please read rst
• Only use the line cord, power supply and rechargeable batteries that come with your phone.
• Make sure the power supply is connected to a socket that you know works.
• Connect your phone to the power supply and let the batteries charge for 16 hours before connecting your phone to the phone socket.
• The base should always be plugged in to the mains power supply.
Your Answer Machine
Make sure the phone is set to Answer + Rec and that the ring delay is set to answer before any voicemail service does. The default
setting is ve rings. If you want to
change it, take a look at page 38.
Where to put your phone
To make sure your handset gives you the best range and reception, avoid interference by placing it away from any large metal objects like fridge­freezers, microwave ovens, or electronic products such as computers and TVs.
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If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
Check the box contents
Handset
If you bought more than one handset you’ll also get:
• Extra handset
• Charger
• Mains power adaptor (item code 090713)
• Two rechargeable batteries,
AAA NiMH 550mAh (already installed in the handset)
Important
Only use the mains power adaptors, cables and rechargeable batteries supplied in this box or this product might not work. Any replacement rechargeable batteries must be of the same type. BT accepts no responsibility for damage caused to your Essential Phone if you use any other type of batteries.
Base
Phone line (this comes already installed)
Mains power adaptor (item code 090713)
Two rechargeable batteries, AAA NiMH 550mAh (already installed in the handset)
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Essential Phone Single
090657
090713
Quick set-up guide
Where to put your phone
• Place the base within 3 metres of a mains power socket and 1.8 metres of a phone socket so the cables will reach.
• Make sure it’s at least a metre away from other electrical appliances to avoid interference.
• Don’t place the phone or base in a bathroom or other humid area.
• The product works by sending radio signals between the handset and base. The strength of the signal depends on where you position the base. Putting it as high as possible can help give you the best signal.
1. Plug in
1. Plug the mains power adaptor into the base, with the cable clipped in the groove provided.
2. Plug the other end of the power adaptor into the wall power socket and switch on.
The phone line cord is pre-installed but don’t plug the other end into the wall socket yet.
Important
• Don’t connect the phone line to a phone socket until the handset is fully charged.
• The base station should be plugged into the mains power socket all the time.
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Quick set-up guide
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If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
Essential Phone Single
090657
090713
1. Activate the batteries by
pulling the plastic tab away from the handset.
2. The handset will then check for
a link with the base station. When it’s found it, follow the prompt to set the date and time on the phone. Place the handset on the base and let it charge for 16 hours.
3. After 16 hours, plug the phone
line cord into the phone wall socket.
Tip
It’s a good idea to set the date and
time now, see page 49.
Talk/Standby time
Under ideal conditions, the handset batteries should give up to 12 hours talk time or 120 hours standby on a single charge. (This doesn’t mean you can unplug the base or leave the handset for this length of time without charge).
Please note that new Ni-MH rechargeable batteries don’t reach full capacity until they’ve been in normal use for several days.
Battery low warning
You will hear a warning beep every 2 minutes during a call and the
icon will ash.
You must recharge the handset batteries before you
can use the handset. If the
charge completely runs out
the handset will switch o.
Place the handset on the base or charger to charge.
Rechargeable batteries
already fitted
Remove this tab
and charge batteries
for 16 hours before use.
2. Charge
3
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Quick set-up guide
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Set up for additional handsets (multipacks only)
1. Plug the mains power adaptor into the underside of the charger and plug the other end into the mains wall socket and switch on the power.
2. Activate the batteries as explained on page 5.
3. Place the handset on the charger to charge for 16 hours.
Battery performance
• To keep the batteries in the best condition, leave the handset o the base for a few hours at a time.
• Running the batteries right down at least once a week will help them last as long as possible.
• After charging your handset
for the rst time, subsequent
charging time for the batteries is approximately 8 hours.
• The charge capacity of rechargeable batteries will go down over time, which will reduce the talk and standby time. Eventually they’ll need replacing. For details on how to get replacement batteries, call Discom on 0800 9808 999*.
090713
090658
Essential Phone Twin
Tip
If you need to take the batteries out,
slide the battery cover down, then gently take the batteries out.
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Quick set-up guide
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If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
Using your Essential Phone on a line with broadband?
To avoid problems with your broadband or noise on your phone line, you might need to plug your telephone line cord into the wall socket via
a microlter (not supplied).
If your main phone socket has
a single socket, you do need to
use microlters, like this:
You’ll need a microlter for
every phone socket where
you’ve got equipment plugged
in – up to a maximum of four per line – including alarm sytems and digital TV boxes.
You can get BT ADSL micro
lters from bt.com/shop
You don’t need to use
microlters if your main
phone socket has two
separate sockets, like these:
Your Essential Phone is now ready for you to use
• For help setting the date and time,
go to page 49.
• For instructions on making a call,
go to page 17.
• For help personalising your phone’s
settings, go to page 44.
• For instructions on using the
answer machine, go to page 35.
Or, you may nd the answer in the Help section on page 56 or
see our online frequently asked questions at bt.com/producthelp.
If you need to call the Helpline,
please read the Help section on
pages 56 - 58 rst. It contains
troubleshooting tips for common
problems and frequently asked questions. If you still need some
help, call the Helpline on 0800 145 6789*.
Tip
If you call the Helpline for advice, it’s a
good idea to call using another phone so you can follow any instructions using your Essential Phone.
* Calls made from within the UK mainland network and mobile networks are free.
International call costs may vary.
3. Go!
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Contents
4 Quick set up guide
12 Getting to know your phone
– Handset buttons
14 Handset display 15 Finding your way around
your phone
16 Base buttons
17 Using the phone
– Switching the handset on
and o
– Making an external call – Preparatory dialling – Ending a call – Receiving a call 18 Mute – Incoming speech/
Handsfree volume – Handsfree 19 Answer a call using handsfree – Switching to handsfree
during a call – Redial – Redialling the last number – Viewing and dialling a number
in the redial list 20 Saving a redial number to
the phonebook – Deleting a number from the
redial list
– Deleting the entire redial list 21 Turning the handset ringer
on or o
– Finding your handset (paging)
22 Block nuisance calls
– Block calls by type or number
23 Switch BT Call Blocking on/o
– Block all calls
– Switch BT Call Blocking o – Allow VIP Incoming calls
– Block numbers in the Block list – Enter a start and end time for
Block all, Allow VIP and the
Block List 24 Delete numbers in the Block list – The Block button
25 Change the access PIN
26 Phonebook
– Store a phonebook entry 27 Character map – Viewing/dialling a
phonebook entry 28 Searching alphabetically for a
phonebook entry – Editing a phonebook entry 29 Adding a pause to a
saved number – Viewing a phonebook entry
during a call
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Contents
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– Deleting a phonebook entry 30 Deleting the entire phonebook – Storing a speed dial number 31 Dialling a speed dial entry
33 Caller display and the Calls List
– Caller display – The Calls List 33 Viewing or dialling an entry in
the Calls List
– Saving a Calls List entry to
your phonebook
34 Blocking a number from the
Calls List
– Deleting an entry in the
Calls List
– Deleting all of the Calls List
35 Answer machine
– Using the answer machine from
the handset
– Switching the answer machine
on or o
– Outgoing messages 36 Recording your own
outgoing message
– Playing the current
outgoing message 37 Recording a memo – Setting the Answer Mode
38 Setting the Ring delay 39 Call screening
– Playing messages using
the handset
40 Message playback 41 Deleting all old played messages
– Switching the answer machine
on or o at the base
– Playing messages using the base – Message playback on the base 42 Deleting all played messages – Remote access – Setting or changing the remote
access PIN
43 Turning remote access on or o
– Operating your answer
machine remotely
44 Settings
– Setting the handset ringtone – Setting the handset
ringer volume
45 Turning the key tones
on or o
– Changing the handset name
46 Turning the backlight on or o
– Changing the call settings
47 Base settings
– Setting the base ringtone – Setting the base ringer volume
– Change the system PIN
48 Reset
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Contents
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49 Clock/Alarm
– Setting the date and time – Setting an alarm
– Switching the alarm o
50 Using additional handsets
– Registering an
additional handset – De-registering a handset 51 Making an internal call
between handsets – Transferring a call 52 Holding a three-way call
53 Menu map
56 Help
59 General information
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Getting to know your phone
Menu/Left option
Press to enter the main menu, access sub-menus and conrm options shown on the display above the button.
Up navigation button/Calls
Press to enter the Call Log and press up or down to enter the Call List or Answ Machine menu. Move through menu options.
Increase volume.
Redial
Open redial list.
Talk
In standby mode make and receive calls. In talk mode switch handsfree on or o.
Down navigation button/Phonebook
Access saved contacts. Move down through menu options. Decrease volume.
1 to 9 Speed dial buttons
In standby, press and hold to dial a saved speed dial number.
Long press to make internal calls to other handsets registered to the base.
Handset buttons
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Getting to know your phone
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Call Block
In idle mode, press to enter the Call Block menu. When receiving a call, press to send the call to the answer machine, or during
a call, press to end the call. If you have
subscribed to a Caller Display Service
and the Caller ID is displayed, the
number will be blocked and added to the blocked numbers list
Mute/Right option
Delete or go back to the previous screen. Press during a call to mute your caller.
R (Recall)
Press and hold to enter a pause (P) when dialling.
End call
End a call or press and hold to turn
handset on or o.
Press to return to home screen when not on a call.
0
Add a space when typing.
Press and hold to toggle between uppercase and lowercase characters when typing.
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Getting to know your phone
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Shows you how much charge is
left on the handset.
Will appear if you’re on, or
starting, a call.
Flashes when a missed call has
been received.
Lets you know the Phonebook
is open.
Shows when you’ve set an
alarm clock.
Shows when handsfree is
switched on.
Lets you know the handset
ringer is o.
Lets you know the answer
machine is on. Flashes if you have new answer machine messages.
Lets you know the signal range
from your new phone’s base
OK
Handset name
Handset display
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Getting to know your phone
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If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
Your new phone’s menu is easy to navigate. Each menu has a list of options, which you can see on page 53.
When the handset is switched on and at the home screen
1. Choose menu by pressing
.
2. Use the
or
buttons to scroll
through the available menu options.
3. When the menu you want is on the screen, press the
.
4. Use
or to scroll through
the available menu options. To go back, press
.
To return to the home screen menu, press
. If you don’t
press anything for 30 seconds, the handset will automatically return to the home screen.
OK
Left option button
Press to select the option displayed on the screen above the button or to
conrm entry.
Finding your way around your phone
Navigation buttons
Scroll up or down through the menu options.
Right option button
Press to delete or go back to the previous screen.
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Getting to know your phone
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Base buttons
Delete
Press once to delete a message when you’re playing it. When your phone is in idle mode, long press to delete all old messages.
Base light
Lights up constantly when the phone is on the base. Flashes when the handset is on a call.
Answer on/o
Press to turn the answer machine on
or o. When it’s set to
on, ‘On’ will light up.
Find
Press to ring all registered handsets. This is helpful for
nding missing
handsets. There’s more about this on page 21.
- Volume +
Decrease or increase the speaker volume during playback and the call screening volume during idle mode.
Play
Green light on the button will ash when you have a new message.
Press to play messages. Press to stop messages
during playback.
Skip<<
During playback, press to skip back to previous message.
Skip>>
During message playback, press to skip forward to the start of the next message.
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If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
Using the phone
Switching the handset on and o
Press and hold
until the handset
turns on or o.
Making an external call
1. Press
.
2. When you hear the dial tone, type the number. When the call begins, the
light on the phone’s base will ash.
Preparatory dialling
1. This lets you type in the number
rst, to avoid mistakes before the call is connected. If you make a mistake,
press
to delete the last digit.
2. Press
to dial.
End a call
Press
.
Receiving a call
When you get a call, your phone will ring and the
icon will ash on
the display.
If you’ve got a caller display service,
the caller’s number will show on the display. Press
to answer the call.
If you switch the phone o
and on again, the phone will need to be charged for some time, before the true charge status can be recalculated by the phone and accurately displayed.
Call timer
Your handset will automatically time your outgoing and incoming calls. The handset shows the length of time both during and for a few seconds after your call. When you make a call, the
In use light on the base LED will ash.
Auto Hang-Up
If auto hangup is set to On
you can end a call by placing the handset back in the base.
If Auto Hang-Up is set to O, you’ll need to press
to end the call. Auto Hang-Up On is
the default setting. See page 46.
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Using the phone
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Mute
When you’re on a call, you can mute the microphone, so the person at the other end can’t hear you.
1. During the call, press
to mute your microphone. Your display screen will show Mute On, so you’ll know your caller can’t hear you.
2. Press
again to unmute.
The display will go back to showing Calling, and the call length.
Incoming speech/ Handsfree volume
To turn the volume up or down during a call, use
and . Press to
hear the volume change.
Handsfree
Handsfree lets you talk to your caller
without holding the handset. It also
means anyone in the room can listen to the call as well.
1. Type the number you want to call and then press
twice. You’ll hear your call on the loudspeaker. Press to switch between the earpiece and loudspeaker.
2. Press
to end the call.
Auto Pick-Up
If Auto Pick-Up is set to On
you can answer a call by lifting
the handset o the base.
If Auto Pick-Up is set to O,
you’ll need to lift the handset
o the base and press
too.
Auto Pick-Up O is the
default setting. See page 46.
Out of range warning
The
icon on the handset display lets you know you’re within range of the base.
If you go out of range the icon will disappear.
If you’re on a call and go out
of range, you’ll hear a warning beep. You’ll need to move back within range of the base.
If you do lose the connection,
the handset will automatically re-connect to the base when you move back in range.
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Using the phone
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If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
Answer a call using handsfree
When your phone rings, press
after you’ve answered it. Your call will be transferred to the handset loudspeaker.
Switching to handsfree during a call
During a call, press
to put it on
loudspeaker. To switch handsfree o
and go back to the earpiece, press
again.
Redial
You can redial any of the last ten numbers you’ve called on your Essential Phone.
Redialling the last number
1. Press
. Your last dialled number will show on the display screen.
2. Press
to call it.
Viewing and dialling a number in the redial list
1. Press
. The last number
will show.
2. Press
or
to get to the number
you want.
3. Press
to connect your call.
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Using the phone
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Saving a redial number to the phonebook
1. Press
, then use and to
get to the number you want to save.
2. Press
. You’ll be asked if you
want to save the number, press
.
3. Use the keypad to type in the name and press
.
4. If you need to, edit the number
and press
to save.
Deleting a number from the redial list
1. Press
, then use and to scroll through to the number you want to delete.
2. Press
and then to get to
Delete. Press
.
3. You’ll be asked to conrm. Press
again.
Deleting the entire redial list
1. Press
and then .
2. Press
until you see Delete All.
Press
.
3. You’ll be asked to conrm. Press
.
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Using the phone
21
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
Turning the handset ringer
on or o
1. Open the main menu by pressing , then scroll through to Personal
Set using
and press .
2. You’ll see Handset Tone on the
display screen, press
.
3. Ring Volume is displayed,
press
.
4. Use
and again to scroll
through to Ringer o and press
.
Finding your handset (paging)
If you can’t nd a handset, you can ring it using the base. If you get
a call while using paging, the call
will take priority. If you’ve switched your ringer o, it’ll be temporarily
switched back on during paging to
help you nd your handset.
1. Press
to ring all of the handsets registered to the base. The display screen on each handset will show Paging for up to 30 seconds.
When you’ve found your handset, press
again to stop the ringing.
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Block nuisance calls
The default setting is O, for all call types.
Tip
You have three options to block all incoming calls so you won’t get disturbed. You can also choose to
allow VIP calls to be received and
customise the time period in which incoming calls can be blocked.
You need Caller Display
This will help you get the most out of your BT Call Blocking. You can get this from your phone service provider. Charges may apply.
The Essential Phone blocks numbers in two separate ways to help you
avoid nuisance calls, rstly by type,
e.g withheld or international, and
also by your choice of specic
numbers (you can store up to 100 numbers of your own choice).
Block calls by type or number
Press
and enter your access PIN.
The default access PIN is 0000, for
security we recommend you change
this, see page 25. Enter the PIN
number and press
.
i) To block calls by type, select By Call Type, press
then scroll up
or down using
and to choose
each of the call types, press
to select, then scroll to On to block calls from selected call type or O using
and and press .
The call types are;
Intern’l Withheld Unavailable Payphone
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Block nuisance calls
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If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
ii) To block calls by a specic
number; Press
enter access PIN,
press
then scroll to Blacklist,
press
, then scroll and select
Block number press
then scroll
until Add new is shown, enter
number and press
. Numbers entered are saved in the Block List. You can also add numbers from the calls list to the block list.
Switch BT Call Blocking on/o
Block all calls
1. In idle mode, press
.
2. Enter your access PIN and press
.
3. Press
until Blacklist is shown,
then press
. Block mode is
displayed. Press
.
4. Press
or , Block all is shown.
5. Always On is displayed, press
.
6. Press
.
Switch BT Call Blocking o
Repeat steps above until O is shown then press
.
Allow VIP Incoming calls
1. In idle mode, press
.
2. Enter you access PIN and press
.
3. Press
until Blacklist is shown,
then press
. Block mode
is displayed. Press
.
4. Press
or , Allow VIP is shown.
5. Always On is displayed, press
.
6. Press
.
Block numbers in the Block list
1. In idle mode, press
.
2. Enter you access PIN and press
.
3. Press
until Blacklist is shown,
then press
. Block mode is
displayed. Press
.
4. Press
or until Block List is
shown, press
.
5. Always On is displayed, press
.
6. Press
.
Enter a start and end time for Block all, Allow VIP and the Block List
You can set your phone to block calls during certain times.
1. In idle mode, press
.
2. Enter your access PIN and press
.
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Block nuisance calls
24
2. Incoming call
When you have an incoming call, before pressing the
to answer,
look at the handset display and
you can see who is calling. If you
don’t want to take the call press the
on the handset and the call will be transferred to the answering machine for the caller to leave a message.
The number will be blocked and added to the blocked calls list if
Caller ID is displayed. If the number
calls again your phone will just ring silently and the caller cannot leave another message.
If you listen to the caller’s original
message and decide that the caller is not a nuisance caller and you want to receive future calls from them, you can remove them from the blocked numbers list.
3. During a call
If you have already answered the call
and you want to block the number press
, if the number is displayed
in the Caller ID, press
to block the number, it will then be added to the blocked numbers list and end the call.
3. Press
until Blacklist is shown,
then press
. Block mode is
displayed. Press
.
4. Press
or to your
chosen option.
5. Press
.
6. Then scroll using
or to Start
& end, press
then using the
keypad enter the start time press
, then enter the end time and
press
.
Delete numbers from the Block List or to Unblock a number
1. In idle mode, press
.
2. Enter your access PIN and press
.
3. Press
until Blacklist is shown
and press
. Press until Block
number is shown, then press
.
4. Scroll to Delete, press
, then
use
or to select the number
you want to delete.
5. Press
, Conrm? is shown,
press
.
The Block button
The block call button can be used in
3 ways:
1. In idle mode
Press
as a shortcut to the
Call Block menu.
Page 25
Block nuisance calls
25
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Change the access PIN
1. Press
, scroll to Call Block
and press
.
2. Enter the existing 4 digit access
PIN. Press
to highlight Change
PIN and press
.
3. Press
then enter the existing 4
digit access PIN and press
.
4. Enter the new 4 digit access PIN
and press
, then enter it again
when prompted and press
.
Saved! will be displayed.
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26
Phonebook
If you make a mistake, use the
to delete the last letter
you typed. You can hold
to toggle between uppercase and lowercase letters. To add a space, press
.
When storing international numbers, replace + with 00, then enter the rest of the number.
Tip
You can set some of your
contacts to be VIPs, so that
they can always get through when Call Blocking mode is
set to Allow VIP.
You can save up to 100 numbers to your phonebook. Names can be up to 12 characters and numbers can be 24 digits.
Use the keypad buttons to type names, using the letters above each number. For example, if you wanted to write Tom, you would press once for the ‘T’,
three times for
the ‘o’ and
once to enter ‘m’.
Store a phonebook entry
1. When your handset is on the home screen, press
to open
the menu.
2. You’ll see Phonebook. Press
.
Use
and to nd New Entry.
Then press
.
3. Type in the phonebook entry name using the keypad, then press
.
4. Add the phone number and press
.
5. You’ll be asked if you want to add
this number to the VIP list. If you do,
press
; if not, press . Your new
entry will be saved.
6. The display will return to New Entry. Press
to exit the
menu and return to home screen.
Page 27
Phonebook
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Character map 0 Space . 0 , / : ; “ ‘ ! ¡ ? ¿ *
+ - % \ ^ ~ | 1 1 @ _ # = < > ( ) & € £ $
¥ [ ] { } ¤ § …
2 a b c 2 3 d e f 3 4 g h i 4 5 j k l 5 6 m n o 6 7 p q r s 7 8 t u v 8 9 w x y z 9 * * # Press and hold to change text
entry mode sentence case, upper or lower.
Viewing/dialling a phonebook entry
1. When the handset is on the home screen, press
The rst entry
will show.
2. Press
and to scroll through
the entries.
3. When the phonebook entry you want shows on the screen, press to dial it.
Page 28
Phonebook
28
Searching alphabetically for a phonebook entry
1. When the handset is on the home screen, press
.
2. Use the keypad buttons to search for the name. For example, to nd a phonebook entry beginning with ‘S’, press
once and then
use the
and to scroll through
the entries until you nd the one
you need.
Editing a phonebook entry
1. When your handset is on the home screen, press
.
2. Use
and to scroll through to the phonebook entry you want to edit and select OK by pressing
.
3. Edit is displayed, press
.
4. Use the keypad to change the name if necessary, then press
.
5. Use the keypad to change the number if necessary, then press
.
6. You’ll be asked if you want to add
this number to the VIP list. If you do, press
; if not, press .
7. Saved! will show and you’ll hear the conrmation tone. Your new entry will be saved.
Page 29
Phonebook
29
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
Adding a pause to a saved number
If your new phone is connected to
a switchboard, you might need to add a pause to a stored number. A pause will normally be after the switchboard access code (for example 9). When storing a number, press and hold
and then continue
typing it.
Viewing a phonebook entry during a call
1. Press
. You’ll see the rst entry
in the phonebook.
2. Type the rst letter of your
phonebook entry name using the keypad. Then scroll through the entries using
and Press to
display the number.
Deleting a phonebook entry
1. When your handset is on the home screen, press
.
2. Use
and to scroll through to the entry you want to delete and select it by pressing
.
3. Press
and again until you
get to Delete. Press
.
4. You’ll be asked to conrm you
want to delete the phonebook entry. Press
. Deleted will show and
you’ll hear a conrmation tone.
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Phonebook
30
Deleting the entire phonebook
When you Delete All of your phonebook entries, they’ll be removed from each of the handsets.
1. Press
to open the menu. Press
it again when you see Phonebook.
2. Use
and to get to Delete All
and press
.
3. Press
to conrm.
Storing a speed dial number
You can assign numbers from your phonebook to the 1–9 buttons on your keypad, so you can call them
quickly by just holding the number
down. They’re also called Direct Memory numbers.
1. When your handset is on the home screen, press
to get to the
main Menu.
2. Press
when you see Phonebook.
3. Then use
and to get to
Direct Mem and press
.
4. Press
and to scroll through to the button you want to save a speed dial number to and press
.
5. Press
. You’ll see Add, then
press
again.
6. Use
and to nd the Phonebook entry you want to assign to the speed dial button and press
.
Page 31
Phonebook
31
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
Dialling a speed dial entry
1. On the keypad, press and hold the speed dial number you’ve assigned your phonebook entry to. Their phone number will be dialled automatically.
Page 32
32
You’ll need to subscribe to your network provider’s Caller Display service for this feature to work. You might have to pay a fee. For more information on BT Calling Features, call BT free on 0800 800 150.
For the caller’s name to be displayed, make sure you’ve stored the full telephone number in your contacts list, including the dialling code.
There are some incoming calls where a number is not displayed and a network
message is recorded instead:
Unavailable – number is unavailable
Withheld – number has been withheld
Intern’l – international number
Operator – call from the operator
Payphone – call from a payphone
Ringback – a ringback call
Caller display and the Calls List
Caller display
You’ll need to subscribe to a caller display service to get the most out of this feature. When you do, you’ll be able to see your caller’s number on your handset display, as long as it’s not withheld.
If the number is unavailable (which
can happen if the call is coming from overseas), the number will show as
Unavailable. If you’ve requested
a Ringback, that’ll also show on the handset display screen.
If a number is stored in your
handset, the caller’s name will be
displayed. If you haven’t subscribed
to a caller display service, Calling will show on the phone’s display.
The Calls List
The Calls List is where you can nd
all missed and received calls. The most recent call will show at the top of the list, followed by the rest in chronological order. Your Calls List will store up to 50 calls. When it’s full, the newest call will replace the oldest.
If you miss a call,
will show on the handset display screen. To stop this from showing, just view the Calls List from any handset registered to the base.
Page 33
Caller display and the Calls List
33
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
When the Calls List is open, press
to scroll from the newest call to the oldest, or press
to scroll from the oldest call to the newest.
Viewing or dialling an entry in the Calls List
1. Press
to get to the Calls List.
When you see Calls List, press
.
2. You’ll see the most recent entry.
If you haven’t got any numbers
stored to the Calls List, List empty will show.
3. Press
and to scroll through
the list.
4. If you want to call a number
from the list, when it shows on the screen, press
.
Saving a Calls List entry to your phonebook
1. Press
to get to your Calls List.
2. Press
or OK to enter Calls List.
3. Press
and to scroll through
to the number you want to save.
4. When you get to it, select OK by pressing
.
5. Save Number will show on the display screen. Press
.
6. Type in the phonebook entry name, using the handset keypad. Press
.
7. The number you’re saving will be displayed. Edit it if you need to, then press
to save the number.
Saved! will show and you’ll hear the
conrmation tone.
Page 34
Caller display and the Calls List
34
Blocking a number from the Calls List
1. Press
to get to your Calls List.
2. Press
to enter Calls List.
3. Use the
and to scroll through to the number you want to block and press
.
4. Press
until Call Block is
displayed, press
.
5. The number you’re blocking will be displayed, press
to save the number in your Block list. Saved! will be displayed.
Deleting an entry in the Calls List
1. Press
to get to your Calls List.
2. Press
to enter Calls List.
3. Use
and to scroll to the list
entry you want to delete and press
, Press to scroll down to Delete
and press
.
4. Press
and you will be asked to
conrm, press
, Deleted will
show and you’ll hear the
conrmation sound.
5. If you want to go back to the
home screen, press
.
Deleting all of the Calls List
1. Press
to get to your Calls List.
2. Press
to enter Calls List.
The most recent call will show rst.
3. Press
.
4. Use
and to scroll through the menu until you get to Delete All and press
. You’ll be asked to
conrm. Press
to delete.
Page 35
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If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
When the answer machine is switched On, the text ‘On’ will light up on the
button.
Answer + Rec
The pre-recorded Answer + Rec outgoing message that allows your caller to leave
a message is, “Hello, your
call cannot be taken at the moment, so please leave your message after the tone”.
Answer Only
The pre-record Answer Only outgoing message, where callers hear an announcement but can’t leave a message,
is “Hello, your call cannot be
taken at the moment and you cannot leave a message, so please call later”.
Answer machine
Your new Essential Phone comes with an answer machine that can record up to 59 messages within the 30 minutes recording time when it’s switched on. Each message can be up to three minutes long.
Using the answer machine from the handset
Switching the answer machine
on or o
1. Press
to get to the menu,
then use the
and to nd
Answ Machine. Press
.
2. Press
until you see Answ On/
O and press
.
3. Use
and to choose between
On or O, then press
to conrm.
You’ll hear the conrmation tone.
Outgoing messages
Your outgoing message is what your callers hear when their call goes to the answer machine.
With the pre-recorded messages, you’ll get two options. Answer + Rec lets callers leave a message; Answer only just answers your calls.
Page 36
Answer machine
36
Recording your own outgoing message
You can record either a Answer + Rec message or an Answer only message.
If you chose Answer + Rec, your caller will be able to leave a message. If you
choose Answer only, they won’t.
1. To record your own outgoing
message, press
to get to
the menu.
2. Press
until you get to Answ
Machine. Press
.
3. Press
and to nd Answer
Mode and press
.
4. Then choose Answer + Rec or Answer only and press
.
5. Scroll through to Personalized and press
. Then use and to
get to Record.
6. Press
to start recording your
message. When you’re done, press
again and your message will be
played back to you.
Playing the current outgoing message
1. Press
to get to the menu.
2. Press
and to scroll to
Answ Machine. Press
.
3. Press
and until you nd
Answer Mode. Press
.
Page 37
Answer machine
37
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
The default outgoing message is Answer + Rec.
4. Then choose between Answer + Rec or Answer only
and press left option button.
5. Then select Personalized or Predened by pressing
.
6. When you see Play on the display screen, press
. Your current
message will be played back to you.
Recording a memo
When you record a memo, it’s saved on your answer machine and can be played back by other users like a normal answer machine message.
1. Press
to bring up the
handset menu.
2. Press
and to get to
Answ Machine and press
.
3. Press
until you see Record
Memo. Press
.
4. Follow the onscreen prompt and record your memo. Press
when
you’re nished.
5. Your memo will then be played back to you.
Setting the Answer Mode
There are two answer machine
types: Answer + Rec and Answer only. Answer + Rec lets users record
messages to your answer machine. Answer only doesn’t. Here’s how to set it.
Page 38
Answer machine
38
1. Press to display the handset menu. Use
and to get to Answ
Machine. Press
.
2. Press
until you get to Answer
Mode and press
.
3. Press
and to choose the
answer type you want and press
.
4. You’ll then be asked to choose between your own outgoing message or the one that came with the phone. When you’ve decided, press
.
Setting the Ring delay
Ring delay is the number of times the phone will ring before the answer machine picks the call up for you. You can choose from two to nine rings and Time Saver.
If you’ve got Time Saver switched
on, when you call in to check your answer machine messages remotely, if you have new messages your
phone answers after 3 rings. If
there are no new messages it will answer after 5 rings. That way, you won’t get charged for the call if you haven’t got any messages to check.
1. Press
. Press until you see
Answ Machine, then press
.
2. Press
until you get to Answ
Setting, then press
.
Page 39
Answer machine
39
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
The default setting is call screening On.
While screening, you can adjust the volume by pressing
or on the handset
or
on the base.
3. When you see Ring delay, press
.
4. Press
and to get to the number of rings you want and press
.
Call screening
You have two Call screening options
on the Essential Phone: Handset screening (Hs) and Base screening
(Bs). When Base screening is switched on, you’ll hear the caller leaving a message through the base. When Handset screening is on, you’ll hear them through the handset, if you press
when a message is
being left.
1. To turn it on or o, press
to
display the menu. Use
and to scroll through to Answ Machine. Press
.
2. Press
until Answ Setting
appears on the screen. Press
.
3. Press
and again until you get to Hs Screening or Bs Screening and press
.
4. Press
and to choose between On or O and press
to conrm.
Playing messages using the handset
When you get a new message
will ash on the display screen.
Page 40
Answer machine
40
1. To play it, press on your handset. Press
to get to Answ
Machine, then press
.
2. Play will show on the screen. Press
and your messages will be played in the order they were left, starting with the oldest. If you’ve got Caller Display, the date and time they left the message will be shown on the screen.
Message playback
When you’re playing messages, you
have the following options:
and adjust the volume.
switches the playback from
handsfree to earpiece.
plays the current message from
the beginning.
skips to the previous message.
skips to the next message.
When your messages have nished
playing, you’ll be taken back to the Play messages screen and messages will be renumbered if you’ve deleted any.
Page 41
Answer machine
41
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
Deleting all old played messages
1. Press
, and then use the
and
to scroll through to Answ
Machine. Press
.
2. Press
until you get to Delete
All. Press
.
3. You’ll be asked to conrm. Press
.
Using the answer machine from the base
Switching the answer machine on
or o at the base
To turn the answer machine on and
o using the base, just press
. When the answer machine is On, On will be lit on the
.
Playing messages using the base
When you get a new message,
will ash on the base of
your phone. Press it to play your
new messages. If there are no new
messages, all stored messages are played in the order they were left.
Message playback on the base
During playback, you can press:
to stop playback. to delete the message
being played.
to skip to the next message. to skip to previous message. to turn the playback volume
up or down.
Page 42
Answer machine
42
Memory full
The memory is full if there is less than 15 seconds of recording time left. When full, the
ashes quickly on
the handset display and the machine will switch to Answer Only mode.
If the memory becomes full
when a caller is leaving a message, they will hear a beep and the call will end.
You will need to delete messages before your answer machine will be able to record new ones.
Deleting all played messages
1. When the base isn’t in use, press and hold to delete all your
old messages. You will hear a
conrmation tone.
Remote access
With Remote access, you can listen to your answer machine messages from another phone. You’ll need to
set a PIN. The feature will need to be
switched On for it to work.
Setting or changing the remote access PIN
1. Press
to open the menu.
Press
until you get to Answ
Machine. Press
.
2. Press
until you see Answ
Setting, then press
again.
3. Press
and again until you
see Remote Acc. and press
.
4. Press
until you get to Change
PIN. Press
.
5. Type your current PIN, press
.
6. Type in your new PIN and press
and then repeat this step. Your
new PIN will be saved.
Page 43
Answer machine
43
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
Turning remote access on or o
1. Press
, then scroll to Answ
Machine and press
.
2. Press
and
until you get to
Answ Setting, then press
.
3. Press
and again to nd
Remote Acc. and press .
4. Press
and to choose between Activate and Deactivate, then press
to conrm.
Operating your answer machine remotely
1. Dial your number from another phone.
2. When you hear your outgoing message, press # and then your
remote access PIN.
3. You can then: 1 replay previous message 2 play all messages 3 play next message 6 delete current message 7 switch answer machine on 8 stop playback 9 turn answer machine o
You cannot turn Remote access On until you have set a
remote access PIN.
The default setting is O.
Page 44
44
Settings
Choose from 10 handset ringtones. The default external ringtone is Melody 1.
There are 5 handset ringer volume levels, Low, Medium, High, Boost, Progressive and
Ringer o.
If you turn the ringer o, the
icon will be displayed on the
home screen.
Setting the handset ringtone
You can choose from ten ringtones.
1. To change it, press
and then
press
to nd Personal Set and
press
.
2. Handset Tone will show on your display screen. Press
.
3. Press
and to scroll through
to Ring Melody. Press
.
4. Select the tone you want and then press
to save it.
Setting the handset ringer volume
1. Open the menu by pressing
.
Use
and to scroll through until
you come to Personal Set. Press
.
2. Handset Tone will appear on the screen, then press
.
3. Ring Volume will show on your display screen. Press
, then use
and
to scroll through the volume
options and then press
.
Page 45
Settings
45
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
Turning the key tone on or o
Each time you press a button on your keypad, a tone will sound. You
can turn these on or o. The default
setting is On.
1. To change it, press
and press
until you get to Personal Set.
Press
.
2. Handset Tone is displayed, press
.
3. Then press
to get to Key Tone.
Press
.
4. Then use
and to scroll
between On and O and press
.
Changing the handset name
You can personalise your handset name, using up to ten characters. You can change it back at any time by following the steps below and then deleting all of the characters and pressing
.
1. To change a handset name, press
and then press
to nd
Personal Set. Press
.
2. Press
until you get to Handset Name. Press
.
3. Type in the name you want to give your handset using the keypad and press
to save.
Page 46
Settings
46
Turning the backlight on or o
1. Press
and then use and to scroll through to Personal Set. Press
.
2. Press
until you see Backlight
and press
.
3. Press
and to scroll between
On and O, then press
to save.
Changing the call settings
You can set your Essential Phone to Auto Pick-Up and Auto Hang-Up. With Auto Pick-Up, you can answer
a call by taking the handset o of
the base when it’s ringing, without
having to press any buttons. If Auto
Hang-Up is switched on, you’ll be able to end a call by placing the handset back on the base.
1. To change these settings, press
and then press to scroll
through to Personal Set. Press
.
2. Press
and again until you get to Auto Hang-Up or Auto Pick- Up, then press
.
3. Press
and again to go between On and O. When you get to the option you want, press
and
your changes will be saved.
Page 47
47
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
Base settings
Choose from 5 base ringtones. The default base ringtone is Melody 1.
There are 4 base ringer volume levels, Low, Medium,
High and Melody O.
The default is Medium.
Setting the base ringtone
1. Press
and then scroll through
to Personal Set. using the
and
buttons. Press
.
2. Press
until you get to Base
Tone and press
.
3. Base Melody will show on the screen. Press
.
4. The base will play your current ringtone. Press
and to choose
between ve dierent ringtones,
then press
.
Setting the base ringer volume
1. Press
and then press to scroll through to Personal Set. Press
.
2. Press
until you get to Base
Tone, then press
.
3. Press
to scroll through to Base
Volume. Press
.
4. The base will ring at its current volume. Use
and to choose
the volume you want.
5. When you’ve chosen the right volume, press
to save your changes.
Change the system PIN
To change some of the settings on your phone, you’ll need to give your
access PIN. This is a four-digit number
and the default is set to 0000.
Page 48
Base settings
48
1. To change it, press and then press
or to scroll through to
Advanced Set. Press
.
2. Press
until you see PIN on the
display screen. Press
.
3. If you haven’t set one before,
you’ll be prompted to set a four-digit
PIN. When you’ve done it, press . Or if you’re changing a PIN you’ve
already set, you’ll be asked to type
in the current PIN. Then follow the
instructions on the screen to set a new one and press
.
4. Enter your new PIN again and press
. Saved! will show on
the screen.
Reset
If you choose to do this, your
Essential Phone will go back to the settings it had when it arrived.
Your phonebook will still be saved on your phone if you reset.
1. Press
and then press until
you see Advanced Set. Press
.
2. Press
until you get to Reset
and then press
.
3. Reset Conrm? will show on the screen. Press
to conrm. When your handset has nished resetting, you’ll hear a conrmation beep.
If the handset or base settings
are reset, the handset will restart automatically.
Page 49
49
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
Clock/Alarm
The clock on you Essential Phone is 12 hour format.
If you have subscribed to a
Caller Display service the time and month may be set when
you receive your rst call
but you will still need to set the year.
Setting the date and time
1. Press
, then scroll to
Clock/Alarm. Press
.
2. Date & Time is displayed press
.
3. Use the keypad to type in the date and press
. Enter the time in 12 hour format, then choose AM or PM by pressing
or to select A
for AM or P for PM. Press
to save.
Setting an alarm
1. Press
, then scroll to
Clock/Alarm and press
.
2. Press
until you see Set Alarm,
press
.
3. Press
and to choose how
often you want the alarm to go o:
O, On Once, On Daily. Press
.
4. Using the keypad, type in the time you want to set the alarm for and press
. When you’ve set your
alarm, the
icon will show on the
display screen.
Switching the alarm o
When the alarm goes o, the screen
will light up, the alarm will ring at the progressive level and Alarm On and the
will ash on the display.
To switch it o, press
.
Page 50
50
Using additional handsets
You can register up to four GAP compliant handsets to your Essential Phone base to extend your phone system without needing to install telephone extension sockets for each new phone.
You have 2 minutes to complete the registration process.
If registration isn’t successful the rst time, please try again
incase the base registration period ran out of time.
If there are already four
handsets registered to the base, the registration will fail. You must de-register another handset before you can register the new one.
Registering an additional handset
If you bought your Essential Phone
as a multipack, all the handsets that came with it will be registered at
the base. If you buy new handsets
separately, you’ll need to register them before you can use them.
You can register up to four handsets and have to complete the registration process in two minutes.
At the base:
1. Press and hold
until you hear a beep. You now have 2 minutes to register a handset.
At the handset:
1. Press
, then press until you
see Advanced Set. Then press
.
2. Press
until Register is
displayed. Press
.
3. You’ll be asked to conrm your PIN (default PIN is 0000). Type it
in and then press
. When your handset is registered, it’ll be given a handset number.
De-registering a handset
1. Press
, then press to
Advanced Set. Press
.
2. Press
until you come to
Unregister. Press
.
Page 51
Using additional handsets
51
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
Registering another make of handset to your Essential Phone base
If you want to register another
make of handset (i.e. not a Essential Phone handset) to your Essential Phone base you will need to follow the Registration instructions that
came with the handset rst
and then continue with the base part of the registration procedure (as shown in point 1 on page 50).
The additional handset may only be able to make and receive calls, and may not be able to perform other functions available on the Essential Phone.
3. Type your 4 digit PIN, then press
.
4. Press
or to select the handset you want to delete, then press
. You’ll hear a
conrmation tone.
Making an internal call between handsets
If you’ve got more than one handset
registered to your base, you can make internal calls between them.
1. Press and hold
, the handset will display all the registered handsets, use
and to scroll
through and press
to select the
handset you want to call.
Transferring a call
You can transfer an external call from one handset to another registered to the base.
1. When you’re on the call, press and hold
. Your caller will be put
on hold.
2. Press
and to get to the handset you want to send the call to. Press
.
3. When the handset answers, announce the caller and then press
to transfer the call. If the handset
doesn’t answer, press and hold again to talk to your caller.
Page 52
Using additional handsets
52
Holding a three-way call
You can hold three-way calls with either two external callers or, if you’ve got more than one handset, two internal handsets and one external caller.
1. During a call, press and hold
.
This will put your caller on hold.
2. Press
and to nd the
handset you want to add to the call.
3. When the other handset answers, you can announce the call and press
to connect the calls.
4. If the other handset doesn’t
answer, press and hold
to talk
to your caller again.
Page 53
53
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
Menu map
Phonebook List Entry Edit
View VIP Delete New Entry Delete All Direct Memory Key 1
Key 2 Key 3 Key 4 Key 5 Key 6 Key 7 Key 8 Key 9
Call Block By CallType Intern’l O
On
Withheld O
On
Unavailable O
On
Payphone O
On
Blacklist Block mode O
Block all
Allow VIP
Block List
Block number View
Add new
Change PIN
Page 54
Menu map
54
Clock/Alarm Date & Time
Set Alarm O
On Once On Daily
Alarm Tone Melody 1
Melody 2 Melody 3
Auto clock On
O
Personal Set Handset Tone Ring Volume High
Boost Progressive
Ringer o
Low
Medium Ring Melody Melody 1-10 Key Tone On
O
Docking tone On
O
Base Tone Base Melody Melody 1-5
Base Volume Low
Handset Name Medium
High
Auto Pick-Up O Melody o
On
Auto Hang-Up On
O
Backlight On
O
Page 55
Menu map
55
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
Advanced Set Calls List All calls
Missed calls
Conference Auto
O
Register Unregister
PIN
Reset
Answ Machine Play
Delete All Record Memo Recording
Play
Answer Mode Answer + Rec Predened
Personalized
Answer only Predened
Personalized
Answ On/O On
O
Answ Setting Ring delay 2-9 Rings
Time Saver
Remote Acc. Deactivate
Change PIN
Activate
Hs Screening On
O
Bs Screening On
O
Calls menu Call Log Calls List
Answ Machine
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56
Help
If you’ve checked the above and still
cannot make or receive calls or your phone doesn’t ring, please try the
following tests in order:
• If the line cord isn’t connected to
the telephone master socket (usually the one nearest to the front door), test it in the master socket without
any adapters, lters, splitters or extension cables. If the problem
clears there may be a problem with your internal wiring between the telephone sockets it may be that
the adapter, lter, splitter or the
extension cable the phone was connected to is faulty.
• Try connecting another known working telephone to the telephone
line socket. If you cannot make
or receive calls on another known working telephone either, please contact your service provider for the line to be checked.
• Try testing your telephone on a
telephone line in a dierent property
(e.g a neighbour’s or a friend’s line). This will also help verify whether the phone or line is at fault.
Cannot make calls or receive calls or phone doesn’t ring
This may be due to several factors. Please try the following tests in order.
• First, ensure that you’re using the line cord that was supplied with the phone. Your existing line cord may not be suitable.
• Check that both ends of the supplied line cord are connected securely.
• Check that the power is on and that you have the power adaptor correctly plugged into a known working mains socket and also to the telephone base unit.
• Ensure that the batteries are charged.
• Conrm that the ringer isn’t switched o on either the handset
or the base. See pages 21 and 47.
• Check if call divert is activated on the line.
• Check your BT Call Blocking settings. See Page 23.
• Make sure that the handset is registered to the base. See page 50.
• Disconnect the batteries, line cord and mains power, wait for 10 minutes, then reconnect and try again.
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Help
57
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
This will help verify whether the phone or line is at fault.
Phone doesn’t seem to get a very good range
Conditions such as the construction
of the building in which the base/
handset is placed including the wall material and thickness of walls can
aect the range. Please ensure that:
• your main base is not placed close to any electrical or metal appliances.
• the distance between the base and handset is obscured by as few walls as possible.
• try placing your base in another location of the property
Handset continually displays ‘Searching’ on the screen
If the handset displays ‘Searching’
on the screen, this indicates that the handset has lost its link with the base. Please try the following tests
in order:
• Conrm that the power lead has
not been inadvertently disconnected from the base.
• Ensure that the handset batteries are correctly installed and are fully charged.
• Ensure that the handset and base are within range of each other.
• Disconnect the batteries and
Interference, noise or poor speech quality
This may be due to several factors. Please try the following tests in
order:
• Ensure that your main base is not placed close to any electrical or metal appliances.
• If you have a broadband service,
on most broadband lines, an adsl
lter is required. Please try the phone with adsl lters installed in all
the sockets that are in use. Please go to bt.custhelp.com/app/answers for instructions on installing adsl
lters, or call 0800 111 4567.
• If your phone is already atached to the lter, it may be that the lter is faulty. Please try another lter
• If the line cord is not connected
to the telephone master socket (usually the one nearest to the front door), test it in the master
socket without any adapters, lters, splitters or extension cables. If
the problem clears there may be a problem with your internal wiring between the telephone sockets
it may be that the adapter, lter,
splitter or the extension cable the phone was connected to is faulty.
• Try testing your telephone on a
telephone line in a dierent property
(e.g a neighbour’s or a friend’s line).
Page 58
Help
58
If you’ve checked the above and still
your answering machine doesn’t record messages, please try the
following tests in order:
• If the line cord isn’t connected to
the telephone master socket (usually the one nearest to the front door), test it in the master socket without
any adapters, lters, splitters or extension cables. If the problem
clears there may be a problem with your internal wiring between the telephone sockets it may be that
the adapter, lter, splitter or the
extension cable the phone was connected to is faulty.
• Try connecting another known working answering machine telephone to the telephone line
socket. If your answer machine
doesn’t record messages on your other known working answering machine telephone either, please contact your service provider for the line to be checked.
• Try testing your telephone on a
telephone line in a dierent property
(e.g a neighbour’s or a friend’s line). This will also help verify whether the phone or line is at fault.
mains power, wait for 10 minutes, then reconnect and try again.
Answering machine doesn’t record messages
• Check that the power is on and that you have the power adaptor correctly plugged into a known working mains socket and also to the telephone base unit.
• Check that you have the answering machine turned on to receive messages.
• If you have BT 1571 or a
voicemail service from your network provider, please make sure that answer delay on your answer machine is set to answer before the voicemail service.
• Disconnect the batteries, line cord and mains power, wait for 10 minutes, then reconnect and try again.
Page 59
59
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
General information
Caution
Don’t immerse batteries in water,
throw them into a re or dispose of
them with ordinary domestic refuse. BT accepts no responsibility for damage caused to your Essential Phone by using any other types of batteries. There is a risk of explosion if
incorrect batteries are tted.
Safety
• Only use the power supply suitable for the Essential Phone. Using an unauthorised power supply will invalidate your guarantee and may damage the phone. The item code for the base mains power supply
is 090713. If you’ve bought a
multiple pack, the item code for the charger mains power supply is 090713s.
• Use only the approved rechargeable batteries supplied. Spare rechargeable batteries are available by calling Discom on 0800 9808 999*.
• Don’t open the handset (except to replace the handset batteries) or the base. This could expose you to high voltages or other risks. Contact the Helpline on 0800 145 6789* for all repairs.
Important
This equipment is not designed
for making emergency phone calls when the power fails. Alternative arrangements should be made for access to emergency services. This product is intended for connection to analogue public switched phone networks and private switchboards in the United Kingdom.
Replacing the handset batteries
After a time, you might nd that the
handset batteries run out of charge
more quickly. This is a standard sign
of wear and the batteries will need replacing.
1. Open the battery compartment cover.
2. Lift the battery out and remove the batteries. Replace with two new AAA Ni-MH 550mAh rechargeable batteries.
3. Replace the battery compartment cover.
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General information
60
Environmental
• Do not expose to direct sunlight.
• The handset may become warm when the batteries are being charged or during prolonged periods of use. This is normal. However, we recommend that to avoid damage you do not place the product on any surface susceptible to heat damage.
• Do not stand your product on carpets or other surfaces which
generate bres, or place it in locations preventing the free ow of
air over its surfaces.
• Do not submerge any part of your product in water and do not use it in damp or humid conditions, such as bathrooms.
• Do not expose your product to
re, explosive or other hazardous
conditions.
• There is a slight chance your phone could be damaged by an electrical storm. We recommend that you unplug the power and phone line cord during an electrical storm.
• Radio signal transmitted between the handset and base may cause interference to hearing aids.
• It is recommended that advice from a qualied expert be sought
before using this product in the
vicinity of emergency/intensive care medical equipment.
• It is recommended that if you have a pacemaker tted you check
with a medical expert before using this product.
• Your product may interfere with
other electrical equipment, e.g. TV and radio sets, clock/alarms and
computers if placed too close.
• It is recommended that you place
your product at least one metre away from such appliances to minimise any risk of interference.
• Never dispose of batteries in a re.
There is a serious risk of explosion
and/or the release of highly toxic
chemicals.
Cleaning
Clean the handset and base (or charger) with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.
Page 61
General information
61
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
The full text of the EU declaration of conformity is available at the
following internet address: bt.com/
producthelp
EU Frequency band restriction
This device may be used in each member state.
Radio transmission information
Frequency range
1881.792 – 1897.344MHz
Max power
135.83mW 21.33dBm
Operating temperature
0°C to 40°C.
Guarantee
Your Essential Phone is guaranteed for 12 months from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the Essential Phone or any component thereof, (other than batteries),
which is identied as faulty or below
standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.
How to recycle your equipment
The symbol shown here and on the product means that the product is classed as electrical or electronic
equipment, so DO NOT put it in
your normal rubbish bin.
It’s all part of the Waste Electrical and Electronic Equipment (WEEE)
Directive to recycle products in the best way – to be kinder to the planet, get rid of dangerous things more safely and bury less rubbish in the ground. You should contact your retailer or supplier for advice on how to dispose of this product in an environmentally friendly way.
Warning
You won’t be able to call 999 from this phone if there’s a power cut, so make sure you’ve got another way to call for help in an emergency.
Radio Equipment Directive Declaration of Conformity
Hereby, British Telecommunications plc declares that the radio
equipment type Essential Phone
Telephone (090657, 090658, 090659, 090660) is in compliance
with Directive 2014/53/EU.
Page 62
General information
62
you will need the FRA number before returning the product. This
does not aect your statutory rights.
Outside of the 12 month guarantee period
If your product needs repair after
the guarantee period has ended, the repair must meet the approval
requirements for connection to the
phone network. We recommend that you contact BT’s recommended repair agent Discount Communications on 0800 980 8999 or a local
qualied repairer.
Returning your phone
If the Helpline is unable to remedy
your problem they will issue a Fault Reference Authorisation number and ask you to return the product to your original place of purchase. Where possible, pack the product in its original packaging. Please remember to include all parts, including the line cords, power supply units and the original batteries.
Guarantee conditions
• The guarantee shall only apply to defects that occur within the 12 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or
its agent as instructed.
• This guarantee doesn’t cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the
equipment, or any attempt at
adjustment or repair other than through approved agents.
• This guarantee does not aect
your statutory rights.
Within the 12 month guarantee period
Prior to returning your product, please read the Help section beginning on page 56 or contact the Essential Phone Helpline on 0800 145 6789. Additional
answers to frequently asked questions are available from
bt.com/producthelp
In the unlikely event of a defect
occurring, the helpdesk will issue a Fault Reference Authorisation (FRA) number and instructions for replacement or repair. Please note
Page 63
General information
63
If you need some help, call us on 0800 145 6789 or go to bt.com/producthelp
Technical details How many phones can I have?
All items of telephone equipment have a Ringer Equivalence Number
(REN), which is used to calculate the number of items which may be connected to any one telephone line. Your Essential Phone has a REN of 1. A total REN of 4 is allowed.
If the total REN of 4 is exceeded,
the telephones may not ring. With
dierent telephone types there is no
guarantee of ringing, even when the REN is less than 4. Any additional handsets and chargers that you register have a REN of 0.
Connecting to a switchboard Switchboard compatibility
This telephone may be connected to most types of switchboard, however in the event of any
diculties, consult your switchboard
Service Provider.
Recall (R)
Recall is used when connected to
certain switchboards/PBXs and some
BT Calling Features, or those services available via your network provider. The Essential Phone supports timed break recall but not earth loop recall.
Page 64
Ofces worldwide
The services we’ve described in this publication may not always be available and we may change them. Nothing we’ve written here is contractual. When we supply services and equipment, our terms and conditions apply.
© British Telecommunications plc 2017 We’re registered in England at 81 Newgate Street, London EC1A 7AJ (company number 1800000).
Available in other formats including braille, large print or audio CD. If you would like a copy, please call 0800 145 6789*.
* Calls made from within the UK mainland network and mobile networks are free. International call costs may vary.
Essential Phone (10/17) Issue 1
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