BT DIVERSE ISDN User Manual

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

Diverse ISDN telephone system.

For cordless and corded communications DECT User Guide

Instr uctions for using the Diverse ISDN.

Please open this page for an 'at a glance' guide to your Diverse ISDN.

Display

Brings up the menu onto the

display.

End Call (red)

Used to end a call. Also allows

you to exit completely from the

menu at any time.

Recall

Carrying clip

Options

Lets you select from the menu options on the display.

Phone (green)

Used to make and answer calls.

Power

For switching the handset ON and OFF and to LOCK the keypad.

Diverse 2000 Additional Handset

Display

Displays the status of

your handset.

Store

Lets you store numbers in

the memor y and access other

phone functions.

End call (red)

Used to end a call. Also allows

you to quit a procedure.

Intercom

Enables internal communication

and call transfer between

handsets.

Recall

Carrying clip

Memory speed dial

Enables quick dialling of 10 numbers stored in the memor y.

Last number redial

Lets you redial the last five external numbers you called.

Phone (green)

For making and answering calls.

Keypad

Power

For switching the handset ON and OFF and to LOCK the keypad.

ABC

DEF

GHI

JKL6MNO

PQRS

TUV9WXYZ

✱

RCL

PWR

a A

INT

ABC

DEF

GHI

JKL6MNO

PQRS

TUV9WXYZ

✱

RCL

PWR

STO

MEM

LNR

At a glance: Diverse 2000 Executive Handset

In this guide

At a glance 1 Introduction 5 Diverse 2000 Executive Handset 6

Handset registration 6 Using your Executive Handset 6 Switching ON/OFF 7 Locking your handset keypad 7 Making and receiving calls 8 Missed calls list 10 Putting calls on hold and transferring calls 11 Switching between calls 13 Creating three-way conference calls 14 Parking a call 14 Call handover 15 Call waiting 16 Caller identity 16 Using the handset phonebook 16 Internal call forwarding 20 ISDN customer controlled call forwarding 21 Answering machine call pickup 23 Remotely accessing answering machines and services 23

Diverse 2000 Additional Handset 24

Handset registration 24 Switching ON/OFF 24 Locking your handset keypad 25 Making and receiving calls 25 Putting calls on hold and transferring calls 27 Switching between calls 28 Creating three-way conference calls 29 Call handover 31 Call waiting 31 Parking a call 32 Using the handset memory to store and dial numbers 32 Internal call forwarding 34 ISDN customer controlled call forwarding 35 Answering machine call pickup 36 Remotely accessing answering machines and services 36

Using attached, corded telephones and other equipment

Using the Diverse ISDN with a switchboard 42

Using the Diverse ISDN with Diverse 1010 Handsets

Maintenance 45 Help 46 Index 50

Hints and tips boxes

In this user guide, we’ve included helpful tips and important information in boxes.

The Diverse ISDN comes with a separate System Set-Up Guide to assist you to set up your system ready for use. This, the standard user guide, takes you through all the features and functions available once your Diverse ISDN has been set up.

Please retain this user guide for future reference, and if you need to set-up or re-configure your system in the future, please refer to the System Set-Up Guide, which you should also retain.

This user guide applies to both single and multiple handset systems. The ‘internal’ functions described in this guide apply only to Diverse ISDN base stations with more than one handset connected.

Introduction your Diverse

ISDN is designed for ease of use and made to the high standards set by BT.

Diverse 2000 Executive Handset

Handset registration

Your Diverse 2000 Executive Handset must be registered with the base station before it can be used, see the System Set-Up Guide for instructions.

Using your Executive Handset

The options shown on the display are indicated by symbols.

These symbols are as follows:

When moving through the Diverse Executive Handset’s MENU options remember, if you wish to escape the MENU altogether, press the END CALL button, or to move back to the previous screen, select the

GO BACK option button .

PHONEBOOK, to enter use

and alter phonebook entries.

INTERNAL. REDIAL.

Move UP through menu. Move DOWN through menu.

GO BACK to previous menu. OK. ACTIVATE. DELETE. BACK. FORWARD.

INT

EXECUTIVE HANDSET

➞➞

▲ ▼

–

➜

Switching your handset ON and OFF

Press and hold down the PWR button until the display is activated.

When the handset is switched ON you can make and receive calls.

Press and hold down the PWR button until the display goes blank.

Locking your handset keypad

When your handset is locked it prevents accidental operation of the keypad when you carry it around. You can still receive calls.

When the handset is ON, press and release the PWR button quickly. The display will show

KEYPAD LOCKED.

Press the PWR button quickly.

PWR

Press buttons in order shown

Press the MENU button to display the menu.

▲

Press UP and DOWN to highlight

▼

the menu item required.

Press OK to confirm the selected item. The display then shows the next menu level below.

Press the MENU button when in a menu list.

INT

Press INT. The internal number is displayed.

Press the END CALL button and the handset returns to standby.

To select a menu option

To switch ON

Making and receiving calls

Press buttons in order shown

Make sure the handset is switched ON.

Press the PHONE button.

(KEYPAD)

Dial when you hear external dial tone.

(KEYPAD)

Alternatively, you can key-in the

phone number you want, then press the PHONE button to dial.

Press the END CALL button.

Replace the handset on the charger.

Press buttons in order shown

When the handset rings: Pick up the handset from the

charger. Speak as normal.

Or, if the handset is not in the charger

Press the PHONE button and speak as normal.

When the phone rings.

REJECT

Press REJECT.

Press the PHONE button.

REDIAL

Press REDIAL. The last external number called

will be dialled.

When 2 external calls are already in progress and you try to make a call, you will hear the busy tone and the display

shows EXTERNAL LINE BUSY.

IMPORTANT!

If you have switched off the

automatic external line and use the

first method then, after pressing the

PHONE button, you will need to

press either EXT of 0 then highlight

and OK the required MSN number

before dialling. The MSN number you select will be your telephone

number for the call. The alternative

method is not affected.

If REJECT is pressed to reject a call on a par ticular handset, other handsets will continue to r ing if they have been set up to do so.

To make an external call

To receive a call

To reject a call

To redial the last external number

To end a call

EXECUTIVE HANDSET

Press buttons in order shown

INT

Press INT. Enter the internal number you

want (0-9).

(This can also help you find any handsets which have been misplaced).

INT

Press INT. Either press the ✱button, or

COLL.CALL

. All the registered

COLL.CALL

handsets within range will ring. The first extension to answer will take the call.

You can prevent your caller from hearing you while your have a conversation with another person. You can still hear your callers while the secrecy function is on.

During a call:

To switch secrecy on Press the MENU button.

Press NEXT to highlight MUTE.

OK.

Your caller now cannot hear you.

✱

0-9

Press buttons in order shown

Press REDIAL. The last five external numbers called are displayed.

▲ Select the number you wish to ▼ redial using UP and DOWN.

Press the PHONE button. The number is dialled.

If you have set group ringing (see ‘Call Allocation’ in the System Set-Up Guide) and your handset is included in the second ringing group, it is possible to pick up the call before your handset rings.

When you know other handsets are ringing:

Press the PHONE button. Display shows EXTERNAL CALL.

Press ACCEPT to answer the call.

Or, if you decide you do not want

EXT

to answer the call but make an external call of your own, press

EXT.

IMPORTANT!

If your handset is not included

in either ringing group you cannot

pick up the call.

To redial one of the last 5 external numbers

To pick up a call when your handset is not ringing

To make an internal call to a specific extension

To call all other extensions registered with your Diverse ISDN

To use the secrecy function

EXECUTIVE HANDSET

➞➞

Press buttons in order shown

The original setting is ON.

Press the MENU button.

▼ Press DOWN to highlight

SERVICE.

Press OK.

Press NEXT to highlight SYSTEM SETTINGS.

Press OK.

(CODE)

Enter your system code (default 0000).

Press OK.

Press NEXT to highlight EQUIPMENT DATA.

Press OK.

Press NEXT to highlight DISP.CALL LIST.

Press OK. Display shows if Calls List display is on or of f.

Press ON if it is of f,

or or OFF if it is on,

OFF

or OK if keeping it in the

or current state.

To switch secrecy off

Press the MENU button.

Press NEXT to highlight MICR.ON.

Press OK. You caller can hear you again.

Missed calls list

The Missed calls list contains the numbers of the last 10 unanswered calls.

Press buttons in order shown

Press the MENU button.

▼ Press DOWN to highlight

SERVICE.

Press OK.

Press NEXT to highlight LIST OF CALLS.

Press OK. Select DISPLAY ENTRY.

Press OK.

Press NEXT to scroll through the entries.

DIAL

Select DIAL to call the number back.

IMPORTANT!

The list will not contain repeat

numbers and will not appear in

the menu unless it contains at least

one number. If the caller’s number

is not received, e.g. if the caller

has withheld it, then no entry will

appear in the list.

To view and dial numbers in the missed calls list

To switch the calls list display on or off

EXECUTIVE HANDSET

Putting calls on hold and transferring calls

You can put an internal or exter nal call on hold while you do something or talk to someone else. Your caller will not be able to hear you.

Press buttons in order shown

During your call:

Press the MENU button.

▼ Press DOWN to highlight

INTERNAL CALL and press OK. Your caller is placed on hold.

RESUME

Press RESUME to continue your call.

During your call:

INT

Press INT. Your caller is placed on hold (they will hear ‘music on hold’).

RESUME

Either press RESUME, or the

or RCL button to continue your

call.

RCL

Press buttons in order shown

Press the MENU button.

▼ Press DOWN to highlight

SERVICE.

Press OK.

Press NEXT to highlight LIST OF CALLS.

Press OK.

Press NEXT to highlight DELETE ENTRY.

Press OK.

Use NEXT to scroll through each entr y in the list, highlight the numbers you wish to delete.

DELETE

Press DELETE.

Press the MENU button.

▼ Press DOWN to highlight

SERVICE.

Press OK.

Press NEXT to highlight LIST OF CALLS.

Press OK.

Press NEXT to highlight DELETE ALL.

Press OK.

YES

Use YES to delete all entries, or

to cancel.

To delete individual numbers from the calls list

To delete all the numbers in the calls list

To put an internal call on hold

To put an external call on hold

EXECUTIVE HANDSET

Press buttons in order shown

During an external call:

INT

Press INT. Your caller is put on hold.

(KEYPAD)

Enter the internal number of the extension you want to call. When the phone answers, speak as normal.

TOGGLE

Press TOGGLE to talk to your first caller again.

CONF.

Press CONF. to speak to both callers at once.

During your first external call:

Press the MENU button. EXT. CONSULTAT’N is highlighted

Press OK.

(KEYPAD)

Enter the new external phone number you want.When the phone is answered, speak as normal.

TOGGLE

Either, press TOGGLE to switch

or between callers, or press the

END CALL button to hang up on

the current call. When you hang up on the current call your phone will ring to re-connect you to the call on hold. When this happens press the PHONE button to speak

or to the other caller.

CONF.

Or press CONF. to speak to both par ties.

To put an external call on hold while you make and internal call

To transfer an external call to another handset or telephone

To put an external call on hold while you make a second external call

Press buttons in order shown

During a conversation with an outside caller, you want to transfer the call to another handset.

INT

Press INT.

(KEYPAD)

Enter the internal number of the extension you want to call.

When the extension answers, transfer the call by pressing the

END CALL button.

Quick call transfer

When the called extension rings, you can transfer the call immediately by pressing the END CALL button, but if it is not answered within 30 seconds it will be returned by your extension.

EXECUTIVE HANDSET

Press buttons in order shown

During your first external call:

Press the MENU button. EXT. CONSULTAT’N is highlighted.

Press OK.

(KEYPAD)

Enter the new phone number you want. When the phone is answered, speak as normal.

TOGGLE

Press TOGGLE. You can now speak to your first caller while your second call is on hold.

TOGGLE

Press TOGGLE to switch back and for th between callers as required.

RESUME

When the second external call is terminated, press RESUME to speak to the first caller. To end the call press the END CALL button.

Switching between calls

Press buttons in order shown

During an external call:

INT

Press INT. Your caller is put on hold.

(KEYPAD)

Enter the internal number of the extension you want. When the phone answers, speak as normal.

TOGGLE

Press TOGGLE. You can now speak to the external caller while your internal call is on hold.

TOGGLE

Press TOGGLE to switch back and for th between callers as requir ed.

RESUME

When the internal call is terminated, press RESUME to speak to the first caller. To end the call press the END CALL button.

To switch between one internal and one external caller.

To switch between two external callers

EXECUTIVE HANDSET

Creating three-way conference calls

Press buttons in order shown

During an external call:

INT

Press INT. Your caller is put on hold.

(KEYPAD)

Enter the internal number of the extension you want. When the phone answers, speak as normal

CONF

Press CONF to enable a three-way conference.

CONF.END

Either press CONF.END button to end the conference. You are returned to your external caller.

or Or press the END CALL button to

hang up on both callers.

During your first external call: Press the MENU button. EXT.

CONSULTAT’N is highlighted.

Press OK.

(KEYPAD)

Enter the new phone number you want. When the phone is answered, speak as normal.

CONF

Press CONF to enable a three-way conference.

CONF.END

Either press CONF.END button to end the conference. You are returned to your external caller.

or Or press the END CALL button to

hang up on both callers.

Parking a call

Parking a call enables you to put a call on hold at one extension and pick it up again from another.

Press buttons in order shown

During a call: Press the MENU button.

Press NEXT to highlight CALL PARK.

Press OK.

(CODE)

Enter a single digit security code (to stop anybody else picking up your call).

Press OK. The call is now parked and you have three minutes to pick it up again before the call is automatically ended.

To hold a three-way conference call with one external and one inter nal call

To park a call

To hold a three-way conference with two external calls

EXECUTIVE HANDSET

Call handover

When you have a multibase system (see your System Set-Up Guide), during an external call you can wander out of the range of one base station and into the range of an adjacent one without losing your call.

During an external call when you are approaching the range limit of the base station you are using you will hear 4 beeps. At this point to avoid losing the call you must move nearer to the base station. When using a multibase multicell system an option to change base stations becomes available if the handset is within range of two base stations it is registered with. Remember to warn the other person that there will be a shor t break in the conversation whilst you change bases.

CHANGE

Press CHANGE. Resume the call.

IMPORTANT!

You can also park a call at one

base and unpark it at another base

which is part of a multibase

(multicell) system, however, this

operation is dependant on the

HOLD ISDN Supplementary service

being available. Please check with

your ISDN service provider whether

this service is available.

Press buttons in order shown

At any registered Executive Handset:

Press the MENU button.

▼ Press DOWN to highlight

SERVICE.

Press OK.

Press NEXT to highlight CANCEL CALL PARK.

Press OK.

(CODE)

Enter your single digit security code.

Press OK. You can now resume your conversation.

To pick up a parked call

To use call handover

EXECUTIVE HANDSET

Call waiting

Press buttons in order shown

When on an internal or an external call and an external caller rings you will hear call waiting tones and get a call waiting message on the display if you are in its call group.

You will now have 3 options.

1. Reject the call.

REJECT

Press REJECT. Other extensions in the call group will still ring and can answer the call.

2. Accept the call.

Press ACCEPT. This will close your current internal call or put on hold your current external call. You will now be able to speak to the waiting call.

3. Close the current call.

Press END CALL. Your handset will now ring provided another extension has not answered the waiting call. Press PHONE to answer the waiting call.

To answer a waiting external call whilst on an internal or exter nal call

Caller identity

You will automatically see the number of the person who’s calling you, unless they have withheld their number or if their network does not suppor t the caller identity ser vice.

If the person you are calling also subscribes to the CLIP ser vice then your number will be presented to them.

You can stop your number from being sent to the person you are calling each time you call, by dialling 141 before the number.

You can also ask BT to stop your number from being sent on a permanent basis. The name of this ser vice is CLIR. (See your System Set-Up Guide.)

If you do this you can release your number by dialling 1470 before the number.

Using the handset phonebook

The Executive Handset’s phonebook will store up to 100 names and telephone numbers for easy reference and dialling (actual number depends on the length of the entries).

Names may be up to 16 characters and numbers up to 22 digits long.

IMPORTANT!

You may need to subscribe to this

service, please consult your service

provider. Please see the System

Set-Up Guide for more information.

EXECUTIVE HANDSET

Press buttons in order shown

Press PHONEBOOK then

ACTIVATE.

▼ Press DOWN to highlight

NEW ENTRY.

Press OK. The display shows <NAME> and <TEL. NUMBER> and the curser flashes for you to input the name first.

(KEYPAD)

Use the keypad to enter the name by pressing the key repeatedly until the desired letter appears on the screen. If you make a mistake you can use FORWARD and

BACK to move the cursor along

the name and DELETE to remove characters to the left of the cursor.

When entering names, if you want a capital letter press the ✱button before entering the letter.

When you have finished writing the name, press FORWARD. The display will then ask you to input the TEL.NUMBER.

(KEYPAD)

Use the keypad to input the telephone number you wish to store.

Press ACTIVATE, SAVE ENTRY will be highlighted.

Select OK to save the entr y.

The name and number has now been stored in the phonebook, and the display briefly shows ‘ENTRY STORED’.

✱

a A

Tip

To enter a blank space, full stop or a dash, press the 0 button repeatedly until the character you want is displayed.

INSERTING A PAUSE

To put a pause at some point in your number move the cursor to where the pause is to go (left of cursor) and do the following.

Press ACTIVATE.

▼ Press DOWN to highlight

INSERT FUNCTION.

Press OK. Menu will show PAUSE highlighted.

Press OK. A letter P (meaning pause) will appear in the number.

To add a name and number to the phonebook

Tip

Phonebook entries are stored in alphabetical order. You can create a priority list of frequently used numbers

by prefixing their names with ✱or

The numbers will appear as the first in the list.

EXECUTIVE HANDSET

–

➜

–

Press buttons in order shown

Press PHONEBOOK.

▲ Use UP and DOWN to highlight ▼ the number/name you wish to

delete. Press ACTIVATE.

▼ Press DOWN to highlight

DELETE ENTRY.

Press OK.

The name and number have now been deleted from the phonebook, and the display briefly shows ‘ENTRY HAS BEEN DELETED’.

Press PHONEBOOK. Press ACTIVATE.

▲ Use UP and DOWN to highlight ▼ DELETE DIRECTORY.

Press OK. The display will ask you to ENTER PIN.

(CODE)

Enter your 4 digit PIN (default 0000).

Press OK. The display will ask if you wish to DELETE ALL ENTRIES?

Either

YES

Press YES to delete. The display will briefly show ‘ALL ENTRIES DELETED’.

Press NO to abandon the deletion.

Press buttons in order shown

Press PHONEBOOK.

▲ Highlight the number/name you ▼ wish to change using UP and

DOWN.

Press ACTIVATE.

▼ Press DOWN to highlight

EDIT ENTRY.

Press OK and the display takes you to the name/number you wish to change.

Use BACK, FORWARD and

DELETE and the keypad to edit

the entr y. When you have finished press

ACTIVATE.

▲ Use UP and DOWN to highlight ▼ SAVE ENTRY or highlight CANCEL

to abandon the change.

Press OK. Your number has now been

changed and the display will briefly show ‘ENTRY STORED’.

EXECUTIVE HANDSET

To change an entry To delete individual entries

To delete all phonebook entries

–

➜

–

Press buttons in order shown

Press PHONEBOOK. The display shows the names stored in the phonebook.

▲ Use UP and DOWN to highlight ▼ the name of the person you wish

to call. Press the PHONE button to dial.

Press buttons in order shown

When you have accessed the phonebook it is possible to make a quick search to a listed name.

Press PHONEBOOK.

(KEYPAD)

Press the key with the first letter of the name you wish to call.

The display will now highlight the first name in the address book that star ts with that letter. If this is the correct name pr ess PHONE to dial.

or Or

▼ Press DOWN to move to the

correct name, then pr ess the

PHONE button.

EXECUTIVE HANDSET

Quick search for a phonebook name

To dial a number stored in the phonebook

Press buttons in order shown

While the handset is switched ON: Press REDIAL. The last five

numbers called are displayed.

▼ Press DOWN to highlight the

number you want. Press ACTIVATE to choose the

number you want to store.

▼ Press DOWN to highlight COPY.

Press OK. You can now add a name to the number, using the alphabet keypad to add a name and BACK, FORWARD and

DELETE to edit.

Press ACTIVATE. SAVE ENTRY will be highlighted.

Press OK to store the entry in your handset’s phonebook.

To add a number from the redial list to your phonebook

➞➞

–

< >

➜

–

Press buttons in order shown

While the handset is switched ON:

Press PHONEBOOK. Press ACTIVATE.

▼ Press DOWN to highlight COPY

DIRECTORY or COPY ENTRY.

Press OK.

(KEYPAD)

You will be asked which handset you wish to copy to. Enter the handset number (1-8).

Press ACTIVATE. COPY is highlighted.

Press OK. The display of the copying handset will show: COPY

DIRECTORY or COPY ENTRY-CALL TO INTERNAL X (handset number).

The receiving handset will ring. Press PHONE button on the receiving handset. The receiving handset will display: RECEIVING

MODE ENTER PIN:

(CODE)

Enter the handset PIN (default

0000) on the receiving handset.

Press OK. The display will show RECEIVING MODE IS ACTIVE. The Phonebook entr y has now been copied to another handset.

To copy the handset phonebook/ individual entries to another Executive Handset

Internal call forwarding

You can for war d external calls from your own extension to any other extension which is registered to your Diverse ISDN base station. To do this the extension to which calls are to be forwarded must have call forwarding switched OFF, (OFF is the default setting).

Press buttons in order shown

Press the MENU button.

▼ Press DOWN to highlight

SERVICE.

Press OK.

Press NEXT to highlight CALL FORWARD.ON.

Press OK. Display shows menu of the dif ferent types of call for war ding available.

▼ Press DOWN to highlight

INTERNAL.

Press OK. Display gives a list of extensions (TO INTERNAL X where X is the extension number) you can for war d to.

IMPORTANT!

Internal call forwarding is a feature

of your Diverse ISDN base station

and must not be confused with Call

Forwarding ISDN Supplementary

Services which may be offered by

your service provider

To switch internal call forwarding on

EXECUTIVE HANDSET

Note

For more detailed information on how to use the phonebook, please refer to the Diverse Executive Handset user guide.

–

Press NEXT to highlight the desired destination.

Press OK. You now have to set the number of ring cycles your handset should receive before the call gets forwarded. Display shows a menu listing all possible settings with ACT in front of the active setting.

Press NEXT to highlight the desired setting.

SAVE

Press SAVE to confirm the

or change or OK if keeping the

active setting.

Press buttons in order shown

Press the PHONE button. Display will show FNCT.SET.ACT to indicate at least one system function such as call for war ding has been set.

Press the MENU button. Menu item SYSTEMFUNCT.SET. is highlighted.

Press OK. Menu lists all functions that have been set.

Press NEXT to highlight INT.CALL FORWARD.

Press OK. Display shows where internal call is set to forward to.

OFF

Press OFF to switch of f internal call for war ding.

ISDN Customer Controlled Call Forwarding

This enables you to for war d an external call to another external number.

There are 3 types of exter nal call for war ding:

– all calls – on busy – on no reply (after 5 rings).

These options work for both Point-toMultipoint and Point-to-Point connections. When in Point-to-Multipoint mode external call forwarding is not available until MSNs have been set up.

To switch internal call forwarding off

EXECUTIVE HANDSET

IMPORTANT!

Please check with your ISDN service

provider if the Customer Controlled

External Call Forwarding

Supplementary Service is supported.

Please also check the cost of the service and calls before using the

service.

Press buttons in order shown

The handset must be switched ON and not in use.

Press the MENU button.

▼ Press DOWN to highlight

SERVICE.

Press OK. Highlight FORWARDING ON.

Press OK.

Press NEXT to highlight one of the following forms of exter nal call for war ding. They will not be present if your base station is set for Point-to-Multipoint access and MSNs have not been set up.

EXT./DIRECT – all calls. EXT./BUSY – on busy. EXT./TIMEOUT – on no reply.

Press OK. If Diverse ISDN is configured for Point-to-Multipoint access, a list of MSN numbers will be displayed.

▼ If MSN numbers are displayed

press DOWN to highlight the MSN number to which call for war ding will apply.

Press OK.

(KEYPAD)

Enter the external phone number to which you want the calls for war ded.

Press OK to confirm.

Press buttons in order shown

If you have a Point-to-Multipoint access, call for war ding has to be deactivated for each applicable MSN. If you have a Point-to-Point access, no list of MSNs is displayed.

Press the PHONE button. The message FNCT. SET. ACT is displayed, indicating that a system function is set and active, in this case, external call for war ding.

Press the MENU button.

▼ Press DOWN to highlight SET.

SYS FUNCT.

Press OK.

Press NEXT to highlight EXT FORWARDING.

Press OK. If Diverse ISDN is configured for Point-to-Multipoint access, a list of MSN numbers will be displayed.

▼ If MSN numbers are displayed

press DOWN to highlight the MSN number to which call for war ding will apply.

Press OK.

Press NEXT to highlight one of the following forms of exter nal call for war ding.

EXT./DIRECT – all calls. EXT./BUSY – on busy. EXT./TIMEOUT – on no reply.

OFF

Press OFF to switch of f the type

or of call forwar ding for the chosen

MSN number or OK if you want to confirm the existing setting.

To activate external call forwarding To deactivate external call forwarding

EXECUTIVE HANDSET

Press buttons in order shown

This procedure is used to remove both internal and all types of external call forwarding in one go.

Press the MENU button.

▼ Press DOWN to select SERVICE.

Press OK.

Press NEXT to highlight CALL FORWARD.OFF.

Press OK. All call forwarding has now been cancelled.

Answering machine call pickup

When you have an answering machine connected to either corded extension 0 or 9 then it is possible to intercept the answering machine whilst the caller is leaving a message.

Press the PHONE button.

PICKUP

Press PICKUP. You will then be able to speak to

the caller and the answer machine will stop recording the message.

Remotely accessing answering machines and services

When you use your Diverse ISDN to remotely access your answering machine or voicemail system, you will need to activate tone dialling.

Press buttons in order shown

Note that tone dialling can be permanently activated, see

‘Activating permanent tone

dialling on call connection’ in the

System Set-Up Guide.

During the call to your answering machine or voicemail system:-

Press the MENU button.

Press NEXT to highlight TEMP. TONE ON.

Press OK. TEMP. TONE DIAL. ACTIVATED will be momentarily

shown on the display.

(KEYPAD)

Using your handset keypad enter the necessar y codes to use your answering machine or voicemail system features.

DTMF.OFF

When you have finished press DTMF.OFF.

Activating tone dialling and accessing answering machines and ser vices

To talk to a caller who is leaving an answering machine message

IMPORTANT!

The internal tel no: to which the

answering machine is connected

must be configured as “REC. ANNOUNC.”,

see your System Set-Up Guide.

EXECUTIVE HANDSET

To switch all call forwarding off

Switching your handset ON and OFF

Press buttons in order shown

Press and hold down the PWR button until the display is activated.

When the handset is switched ON you can make and receive calls.

Press and hold down the PWR button until the display goes blank.

PWR

Handset registration

Your Diverse 2000 Additional Handset must be registered with the base station before it can be used. See the System Set-Up Guide for instructions.

Press buttons in order shown

Press the INT button. Display shows your internal number.

Press the END CALL button. The handset returns to standby.

INT

Diverse 2000 Additional Handset

To check the internal number of your handset

To switch ON

To switch OFF

ADDITIONAL HANDSET

Press the END CALL button.

Replace the handset on the charger.

When the handset rings:

Pick up the handset from the charger. Speak as normal.

Or, if the handset is not in the charger

Press the PHONE button and speak as normal.

Locking your handset keypad

When your handset is locked it prevents accidental operation of the keypad when you carry it around. You can still receive calls.

Press buttons in order shown

When the handset is ON, press and release the PWR button quickly. The display will show

—

Press the PWR button quickly.

Making and receiving calls

Make sure the handset is switched ON.

Press the PHONE button.

(KEYPAD)

Dial the number you want.

(KEYPAD)

Alternatively you can key in the phone number then press the

PHONE button to dial.

PWR

To lock the handset keypad

To end a call

To receive a call

To unlock the handset keypad

To make an external call

When 2 external calls are already in progress and you try to make a call, you will hear the busy tone.

IMPORTANT!

If you have switched off the automatic external line you will need to press 0 before dialling.

ADDITIONAL HANDSET

Press buttons in order shown

Press the PHONE button. Press the LNR button. The last

number you called will be redialled automatically.

To end a call press END CALL, or replace the handset in the charger.

or Or

Press the LNR button. Display shows the last number dialled.

To view other previously dialled numbers (the last 5 numbers dialled are stored) continue to press LNR.

Press the PHONE button to dial,

or or END CALL not to dial.

Press the INT button.

(KEYPAD)

Enter the internal number you want.

INT

LNR

Press buttons in order shown

(This can also help you find any handsets which have been misplaced).

Press the INT button. Press the ✱button. All the

registered handsets within range ring. The first handset to answer will take the call.

To end the call either press the

END CALL button or replace the

handset on the charger.

If you have set group ringing (see ‘Call Allocation’ in the System Set-Up Guide), and your handset is included in the second ringing group it is possible to pick up the call before your handset rings.

When you know other handsets are ringing:

Press the PHONE button. Press the STO button. Press the RCL button.

RCL

STO

✱

INT

To redial the last number

To call all other extensions registered with your Diverse ISDN

To pick up a call when your handset is not ringing

To make an internal call to a specific extension

IMPORTANT!

If your handset is not included

in either ringing group you cannot

pick up the call.

ADDITIONAL HANDSET

Press buttons in order shown

During an external call;

Press the INT button. Your caller is put on hold.

Enter the internal number of the extension you want (0-9). When the phone answers, speak as normal

Press the RCL button to talk to your first caller again.

During your first external call:

Press the RCL button. Your first caller is put on hold and hears ‘music on hold’.

(KEYPAD)

Enter the new extension number you want. When the extension is answered, speak as normal.

Either, press the RCL button to return to your first caller or pr ess the END CALL button to hang up on your current call, in which case your handset will ring and you can speak to the other caller again by pressing the PHONE button.

RCL

0-9

INT

Press buttons in order shown

You can prevent your caller from hearing you while you have a conversation with another person. You can still hear your callers while the secrecy function is on.

Switch on secrecy during a call:

Press the INT button if you are on an external call, wait for 3 seconds before you speak.

Your caller cannot hear you.

To switch off secrecy:

Press the RCL button. Your caller can hear you again.

Putting calls on hold and transferring calls

You can put an internal or exter nal call on hold and have a conversation with someone in the same room and your caller will not be able to hear you.

During your call:

Press the INT button. Press the RCL button to continue

your call.

RCL

INT

RCL

INT

To use the secrecy function.

To put an external call on hold while you make an internal call

To put an external call on hold while you make a second external call

To put an internal or external call on hold

ADDITIONAL HANDSET

Press buttons in order shown

While you are already on an internal call

Press the INT button then the

button. Your internal call is put on hold and the other person hears silence.

(KEYPAD)

Dial the external number you want and speak as normal when your call is answered.

Press the RCL button to end the external (consultation) call and return to your internal call.

During a conversation with an outside caller, you want to transfer the call to another extension.

Press the INT button. Enter the internal number of the extension you want to call (0-9).

Press the END CALL button to hang up. The call is transferred.

0-9

INT

RCL

INT

Switching between calls

Press buttons in order shown

During your external call:

Press the INT button. Your caller is put on hold.

Press #followed by the internal number of the extension you want to call. When the extension is answered speak as normal.

Press the INT button followed the

button to switch between

callers. Press the RCL button to end your

current call and r eturn to the other caller.

RCL

INT

To put an internal call on hold while you make an external call

To transfer an external call to another handset or telephone

To switch between one internal and one external caller

Quick call transfer

When the called extension rings you can transfer the call immediately by pressing the END CALL button, but if it is not answered within 30 seconds it will be returned to your extension.

ADDITIONAL HANDSET

Creating three-way conference calls

Press buttons in order shown

While on an external call:

Press the INT button.Your external call is put on hold.

Dial the internal number you want (0-9) or press #to call all internal numbers and speak as normal when your call is answered.

Press the STO and RCL button to begin the three-way call between your internal and external calls.

Press the RCL button to end the three-way call. Your internal call is ended. You are still connected to your external call.

RCL

STO

0-9

INT

Press buttons in order shown

During your first external call:

Press the INT button. Your caller is put on hold.

Press the #button.

(KEYPAD)

Enter the external number you want. When the call is answered, speak as normal

Press the INT button then the

button to switch between callers. Either press the

RCL button to

or return to your first caller or press

the END CALL button to hang up on your current call, in which case your handset will ring and you can speak to the other caller again by pressing the PHONE button.

RCL

INT

To switch between two external callers

To hold a three-way conference call with one external and one inter nal call

ADDITIONAL HANDSET

Press buttons in order shown

While on an internal call:

Press the INT button. then the

button. Your first call is put on

hold.

(KEYPAD)

Dial the external number you want and speak as normal when your call is answered.

Press the STO button then the

RCL button to begin the

three-way call. Press the RCL button to end the

three-way call. Your second call will end but you will still be connected to your first call.

Note: If you press the END CALL button

whilst in a three-way call, both calls will be terminated.

RCL

STO

INT

Press buttons in order shown

When internal call is in progr ess:

Press the INT button then the

button. Your first call is put on

hold.

(KEYPAD)

Dial the second number and speak as normal when your call is answered.

Press the STO button then the

RCL button to begin the

three-way call. Press the RCL button to end the

three-way call. Your second call will end but you will still be connected to your first call.

Note: If you press the END CALL button

whilst in a three-way call, both calls will be terminated.

RCL

STO

INT

If you are already on an internal call and want to make an external call to create a three-way conference call

To put an internal call on hold while you make an external call

ADDITIONAL HANDSET

Call handover

When you have a multibase system (see System Set-Up Guide) during an external call you can wander out of the range of one base station and into the range of an adjacent one without losing your call.

When approaching the range limit of the base station during an external call you will hear 4 beeps. When using a multibase multicell system an option to change base stations becomes available if the handset is within range of two base stations it is registered with. Remember to warn the other person that there will be a shor t break in the conversation whilst you change bases.

Press the #button. Resume the call.

Call waiting

Press buttons in order shown

When on an internal or external call and another external call comes through, you will hear call waiting tones and get a call waiting message on the display if you are in its call group.

You will now have 3 options.

1. Reject the call.

Press the STO button then the

button.

Press the 9 button then the

2 button.

Press the STO button. The call has now been rejected. Other extensions in the call group will still ring and can answer the call.

2. Accept the call.

Press the STO button. This will close your current internal call or put on hold your current external call. You will now be able to speak to the waiting call.

3. Close the current call.

Press END CALL. Your handset will now ring provided another extension has not answered the waiting call.

Press PHONE to answer the waiting call.

STO

ABC

WXYZ

STO

Handover operation depends on the HOLD ISDN Supplementary Service, please consult your service provider regarding availability and cost.

To use call handover

To answer a waiting external call whilst on an internal or exter nal call

ADDITIONAL HANDSET

Press buttons in order shown

At any registered extension.

Press the STO button. Press the #button. Press the 4 button then the

3 button.

(CODE)

Enter your single digit security code.

Press the STO button. You can now resume your conversation.

Using the handset memory to store and dial numbers

Each Additional Handset can store up to 10 phone numbers, each up to 22 digits long, which can then be speed dialled. Stored numbers can include the RCL,

✱,

and LNR (for pause) buttons.

Please note. If you deactivate the

automatic external line (see your System Set-Up Guide), you will always have to star t the stored number with a 0.

STO

DEF

GHI

STO

To pick up a parked call

ADDITIONAL HANDSET

Parking a call.

Parking a call enables you to put a call on hold at one extension and pick it up again from another extension.

Press buttons in order shown

During a call:

Press the STO button. Press the #button.

Press the 4 button then the

2 button.

(CODE)

Enter a single digit security code (so that nobody else can pick up your call).

Press the STO button. The call is now parked and you have three minutes to pick it up again before the call is automatically ended.

STO

ABC

GHI

STO

To park a call

Press buttons in order shown

There are a number of ways you can do this.

Either:

Press the PHONE button. Press the MEM button once and

enter the memor y location (0-9) you want. The number is dialled.

Or:

Press

MEM button repeatedly

until the number you want and its memory location (0-9) is displayed.

Press the PHONE button. The number is dialled.

or Or:

Press the MEM button once and enter the memor y location (0-9) you want.

Press the PHONE button. The number is dialled.

0-9

MEM

0-9

MEM

Press buttons in order shown

The handset power must be ON.

Press the STO button. Press the MEM button. Press a digit from 0-9.This selects

the memor y location under which the number is stored. The display shows the memor y location you have chosen.

Enter the number you want

(KEYPAD)

stored preceded by a 0 if you have deactivated automatic external line. The display shows the number.

Press the STO button to confirm the number.

STO

0-9

MEM

STO

To store a number

To speed dial a number stored in the memor y

Storing a new number in the memory automatically overwrites any previous number stored in that location.

If the memory location is empty, the display shows

—

. If there is another number stored already, that number will be displayed. If you do not want to change it, press the STO button to conf irm the number.

Speed dial numbers are not included in the last number redial memory.

A memory can contain part of a number, such as an international area code, and you can dial the rest of the number manually.

ADDITIONAL HANDSET

Press buttons in order shown

Press the STO button. Press the # button. Press the 9 button. Press the 1 button.

(KEYPAD)

Decide to which internal extension you want your calls forwarded and press the corr esponding button on the keypad 0-9.

(KEYPAD)

Decide how many times you want your handset to ring before the call is for war ded and press the corresponding button (0-9) on the keypad, or press 0 if you want your call for war ded without ringing your handset first.

Press the STO button to confirm.

Press the STO button. Press the #button. Press the 9 button. Press the 1 button. Press the STO button.

STO

ISDN Customer Controlled Call Forwarding

This enables you to for war d an external call to another external number. There are 3 types of external call forwar ding:

– all calls – on busy – on no reply (after 5 rings).

These options work for both Point-to-Multipoint and Point-to-Point connections.

Press the STO button. Press the #button. Press the 4 button. Press the 1 button. Press the 1 button. Press the LNR button.

(MSN)

Enter the MSN number from which you want calls to be for war ded. (Omit this step if you have a Point-to-Point connection.)

(KEYPAD)

Enter the phone number (preceded by the national and area codes).

Press the STO button.

STO

LNR

GHI

STO

Press buttons in order shown

Press the STO button. Press the #button. Press the 4 button. Press the 1 button. Press the 2 button. Press the LNR button.

(MSN)

Enter the MSN number from which you want calls to be for war ded. (Omit this step if you have a Point-to-Point connection.)

(KEYPAD)

Enter the phone number (preceded by the national and area codes).

Press the STO button.

Press the STO button. Press the # button. Press the 4 button. Press the 1 button. Press the 3 button. Press the LNR button.

(MSN)

Enter the MSN number from which you want calls to be for war ded. (Omit this step if you have a Point-to-Point connection.)

(KEYPAD)

Enter the phone number (preceded by the national and area codes).

Press the STO button.

STO

LNR

DEF

GHI

STO

LNR

ABC

GHI

STO

External call forwarding on busy

External call forwarding on no reply

To set external call forwarding for all calls

IMPORTANT!

Please check with your ISDN

service provider if the Customer

Controlled External Call

Forwarding Supplementary Service

is supported. Please also check the cost of the service and calls

before using the service.

ADDITIONAL HANDSET

Remotely accessing answering machines and services

When you use your Diverse ISDN to remotely access your answering machine or voicemail system, you will need to activate tone dialling to use the answering machine or voicemail features.

Press buttons in order shown

During the call to your answering machine or voicemail system:-

Press the STO button. Press the ✱button.

(KEYPAD)

Using your handset keypad enter the necessar y codes to use your answering machine or voicemail system features.

Note that tone dialling can be permanently activated, see

‘Activating permanent tone

dialling on call connection’ in the

System Set-Up Guide.

✱

STO

Activating tone dialling and accessing answering machines and ser vices

ADDITIONAL HANDSET

Press buttons in order shown

Press the STO button. Press the #button. Press the 4 button. Press the 0 button. Press the 0 button. Press the STO button.

Answering machine call pickup

When you have an answering machine connected to corded extension 0 or 9, then it is possible to intercept the answering machine whilst the caller is leaving a message.

Press the PHONE button. Press the STO button. Press the RECALL button.

You will then be able to speak to the caller and the answering machine will stop recording the message.

RCL

STO

GHI

STO

To cancel call forwarding

To talk to a caller who is leaving an answering machine message

IMPORTANT!

The internal tel no. to which

the answering machine is

connected must be configured

as REC. ANNOUNC., see your

System Set-Up Guide.

Press buttons in order shown

Lift the handset. Press the 9 button.

(KEYPAD)

Press the button which corresponds to the internal number of the extension you want.

Lift the handset. Press the 6 button. All extensions

will ring. The first extension to answer will pick up your call.

Telephones and other machines that have keypads can be used as described below. Where the following procedures say ‘Press the R button’, this means the

RECALL button. Some telephones may

be labelled dif ferently.

Note: Attached telephones must be on

timed break recall setting.

Press buttons in order shown

Lift the handset. Press the 0 button for an

external line.

(KEYPAD)

Dial the number you want.

Using attached, corded telephones and other equipment

To set up corded telephones and other equipment to your Diverse ISDN please refer to your System Set-Up Guide.

To make an external call

To make an internal call to a specific extension

To call all other extensions registered on the Diverse ISDN base station

CORDED EQUIPMENT

Press buttons in order shown

Lift the handset and speak.

Lift the handset. Press the 7 button. Press the 4 button. Press the 6 button. Press the 7 button. Press the 0 button for an external

line and dial as usual.

When you hear the Call Waiting tones, to accept the call:-

Press the R button. Press the 7 button. Press the 8 button.

You can now speak to the waiting caller.

To return to the original exter nal caller press R, then press 8 and speak to the original caller.

Press buttons in order shown

During your call:

Press the R button then the

9 button. Your caller is put on

hold and cannot hear you. Press the R button then the

8 button to speak to your caller

again.

Press the R button then the

9 button to put your external

caller on hold. Press the 9 button followed by

(KEYPAD)

the internal number you want.

To transfer the call, replace the handset.

Quick Call Transfer

When the called extension rings, you can transfer the call immediately by replacing the handset on its cradle, but if it is not answered within 30 seconds it will be returned to your extension and your telephone will ring.

Press buttons in order shown

During an external call.

Press the R button, then the

9 button, then the 0 button. Your

caller will be put on hold.

(KEYPAD)

Dial the number of the person you wish to consult. When they answer, you can hold a conversation.

To resume your original call. Press the R button and then the

8 button.

To end both calls, replace the handset in the cradle.

During a consultation call. Press the

R button then the

5 button.

Press the R button to toggle back to the consultation call.

Press the R button to toggle back to the original caller and so on.

To disconnect from the consultation call, place the handset back in the cradle.

Your phone will ring. Pick up the receiver and you will be re-connected to your original call.

Press buttons in order shown

You can ‘park’ a call using a single digit security code. This allows you to put your caller on hold (for up to 3 minutes) whilst preventing other users from picking up your call.

Press the R button, then the

7 button, the 4 button and the 2 button.

(KEYPAD)

Use the keypad to enter a one-digit security code.

Press the 7 button. Your call is now ‘Parked’. Replace the handset.

A call can only be un-parked at the Point-to-Multipoint access at which it was originally parked.

Lift the handset. Press the 7 button, then the 4

button then the 3 button.

(KEYPAD)

Enter your one digit security code. Press the 7 button to un-park the

call. You can now resume your conversation with the parked caller.

Press buttons in order shown

If you are not curr ently in a call:

Press the MENU button.

▼ Press DOWN to highlight

SERVICE.

Press OK.

Press NEXT to highlight KEYPAD ON.

Press OK. KEYPAD INFO will now be shown on the display.

(KEYPAD)

Using your handset keypad enter the necessar y code to activate your switchboard feature.

DIAL

Press DIAL to dial the digits you have entered to activate your switchboard feature.

KEYP.OFF

When you have finished, press

KEYP.OFF.

Using the Diverse ISDN with a switchboard

Switchboard functions

You will need to dial certain codes fr om your handset to use the switchboard features, such as call transfer. These codes will be shown in your switchboard user guide. Note that this is not possible using telephones attached to internal tel no: 0 or 9.

To dial these codes you must activate the keypad then dial the necessar y switchboard code as described below.

To activate the keypad and dialling switchboard codes using an Executive Handset:-

SWITCHBOARDS

During a call:

Press the MENU button.

Press NEXT to highlight KEYPAD ON.

Press OK. KEYPAD INFO will now be shown on the display.

(CODE)

Dial the necessar y code to activate your switchboard feature.

KEYP.OFF

When you have finished, press

KEYP.OFF.

Note: These operations must be

repeated every time you use switchboard feature codes.

Press buttons in order shown

If you are not curr ently in a call:

Press the STO button. Press the #button. Press the 9 button. Press the 0 button. Press the STO button.

(CODE)

Using your handset keypad enter the necessar y code to activate your switchboard feature (see your switchboard user guide).

Press the PHONE button to dial the digits you have entered to activate your switchboard feature.

STO

WXYZ

STO

During a call:

Press the STO button. Press the #button. Press the 9 button. Press the 0 button. Press the STO button.

(KEYPAD)

Using your handset keypad enter the necessar y code to activate your switchboard feature (see your switchboard user guide).

Note: These operations must be

repeated every time you use switchboard feature codes.

STO

WXYZ

STO

To activate the keypad and dialling switchboard codes using an Additional Handset:

SWITCHBOARDS

Differences between the keypads

EXECUTIVE HANDSET ADDITIONAL HANDSET

Diverse Diverse Diverse Diverse

1010 2000 1010 2000

Phone/end call Phone/end call Phone/end call Phone/end call

buttons buttons buttons buttons

or or

Menu Menu

button button

Internal call Inter nal call option

button (on display)

Using the Diverse ISDN with Diverse 1010 Handsets

The Diverse ISDN functions are also available with the Diverse 1010 Executive and Additional Handsets.

There are some dif fer ences between the keypad layouts that you should bear in mind, although these dif ferences have no major ef fect on use:

1010 HANDSETS

INT

General

Simply clean the Diverse ISDN and all handsets with a damp cloth (not wet) or an antistatic wipe. Never use a dr y cloth as this may cause a static shock.

Service

Within warranty

If you experience a problem with your Diverse ISDN or handset you should contact the Diverse Helpline on

0345 90 80 70. Calls are charged at local

call rates. Some suppliers of fer extended war ranty

schemes for cover outside the initial 12month period. Please ask them for details.

Outside warranty

If your Diverse ISDN needs repair after the warranty period has ended, it must be repaired so as to remain compliant with the approval requirements for connection to the telephone network. We r ecommend that you call the Diverse Helpline on

0345 90 80 70, and you will be advised of

our recommended repair agents.

Maintenance

If you should have to return your Diverse ISDN

Pack the base station and handset securely, preferably in the original packaging (including all line cords, adaptors and original batteries).

BT does not take responsibility for goods damaged in transit.

MAINTENANCE

Help

The Diverse Helpline is available to assist you should you experience any problems either setting up or operating your phone system. However, some problems have a simple solution and this section outlines some of the most common and how to solve them.

Replacing handset batteries

After a time, you may find that the handset batteries are r unning out of charge more quickly. This is an additional sign of wear and the batteries will need replacing.

Use only AA size Nickel Cadmium rechargeable batteries in the handset. Any other types may cause irreparable damage.

IMPORTANT!

The emergency services can be contacted in the UK by dialling 999 or 112 which is valid in any country

that is a member of the European

community.

IMPORTANT!

If your Diverse ISDN is connected to a switchboard, you may have to dial an access number before 999

to contact the emergency services. Some switchboards cannot dial out

during a power failure.

Do not immerse batteries in water or throw them into fire, or dispose of them with ordinary domestic refuse.

To charge the batteries, only use the plug-in power supply unit provided.

Recommended batteries should have a power rating of 600m Ah 1.2V. Batteries are available from the Diverse Helpline on 0345 90 80 70.

BT accepts no responsibility for damage caused to your Diverse ISDN handset by the use of non-NiCad batteries.

No display appears

The handset may not be switched on. The batteries may be flat or dead. Recharge or replace the battery.

Handset cannot connect to the base

This is usually indicated by a flashing or the message BASE X flashes, where X is the base number, and may be due to any of the following:

HELP

• Handset is no longer register ed with the base station – someone may have de-registered it. To register handsets see your System Set-Up Guide.

• Handset may be out of range of the base it is registered with. Move the handset nearer the base.

• The base may be switched off or has no power due to: a) The mains power adaptor cable

may not be connected to the base.

b) the mains power adaptor may not

be plugged into the mains socket.

c) The mains power may not be

switched on.(However, an attached telephone on 0 should still work)

• If the handset is register ed with more than one base it may be set to manually select a base which is not the one you want it to connect to.

Please note.

If you go out of range of the Diverse ISDN for a long time while your handset is switched on, it may take more than 20 minutes to ‘find’ it again when you come back within range. However, simp ly by switching the handset OFF for a moment then ON again, it will find the Diverse ISDN within a few seconds.

Extension does not get external dial tone

This could be due to any of the following:

• The Diverse ISDN telephone line cor d may not be plugged into the ISDN socket.

• If the handset display shows EXTERNAL LINE BUSY, all available external lines are in use by other users. Wait until the calls are finished and try again.

• Call r estrictions (bar ring) may have been set at the base station to prevent the extension from making calls to cer tain, specified numbers see your System Set-Up Guide.

• You may be pausing too long between pressing the buttons. The system will time out if you pause for more than a few seconds.

• Automatic external line may be switched of f for the extension and you are forgetting to include the line access code EXT or 0 when you dial (see your System Set-Up Guide).

Handset display shows FAULT

This could be due to either of the following:

• The ISDN cable may not be connected. Check that the cable is plugged in properly.

• The ISDN line may be defective and you will have to ring your ISDN ser vice pr ovider.

If you are still experiencing difficulty, call the Diverse Helpline on 0345 90 80 70.

HELP

Extensions cannot make external calls but incoming calls and internal calls are OK

This could be due to: Base station may have Call Barring set to stop outgoing calls. Up to three user programmable ‘emergency’ numbers can be set on the system. (999 and 112 emergency ser vice numbers cannot be barred).

Extensions cannot make or receive any external calls but internal calls are OK

This could be due to either of the following:

• External lines may not be connected.

• Call Barring may have been set to stop all calls except internal calls, see your System Set-Up Guide.

Can sometimes dial an internal number but get the wrong person

This could be due to any of the following:

• Users may have got their extensions mixed up. Check that each user’s extension is on the correct internal number.

• Your extension or the extension you are calling may be registered with more than one base and is logged on to the wrong one. Please check that you are both registered to the same base.

Extension does not ring with any call, internal or external

This could be due to any of the following:

• The extension ringer volume may be set too low or switched of f. To adjust the ringer volume at the handset, see your Handset user guide. To adjust the ringer volume at an attached telephone, see you telephone user guide.

No dial tone

• Check that the Diverse ISDN is plugged into the ISDN socket. This would af fect all handsets and telephones.

Handset does not ring with external calls but rings with internal calls.

This could be due to any of the following:

• The extension may not be included in the call group for the external phone numbers, see Call Allocation in your System Set-Up Guide.

• The handset may have been set to for ward calls without ringing, see Call Forwarding on page 20, 21 (Executive Handset), or page 34, 35 (Additional Handset).

Cannot set Call Forward from an extension

This could be due to:

• The destination handset or telephone already has Call Forwarding set on it. It is only possible to for war d a call to one destination.

HELP

After you hang up an extension, it rings but there is nobody there

This could be due to any of the following:

• An external call may have been put on hold and the person on hold ended the call before you hung up. The base station would ring you back to allow you to return to the call on hold, you hear nothing as they have gone.

• You may have accessed an external line which you then put on hold. When you hang up, the system rings you back.

Handset beeps

This could be due to any of the following:

• The handset batteries may be low.

• You are getting out of range of the base.

Buzzing noise on my radio or TV

This could be due to:

• Your Diverse ISDN base station or handset may be sited too close to the equipment. Ensure they are sited at least one metre away.

The handset and battery charger does not appear to be working.

This could be due to any of the following:

• The power adaptor may not be properly plugged into the charger.

• The handset may not be slotted correctly into the charger.

• The batteries may be inserted the wrong way around in the handset. Check and correct if necessary.

• Spar e batteries may have been inser ted the wrong way around in the charger.

HELP

Index

Note:

In this index, where two page numbers are given, First number = Executive Handset, Second number = Additional Handset.

Additional Handset 1, 24

registration 24 Answering machine 23, 36 At a glance 1 Beeps 49 Batteries 46 Caller identity 16 Call handover 15, 31 Calls list 10 Call waiting 16, 31 Charger 49 Conference calls 14, 29 Corded telephones 37 Delete numbers 18, 34 Diverse 1010 44 Emergency calls 46 Ending calls 8, 25 Executive Handset 1, 6

registration 6

display 6 Fault 47 Flashing 46 Handset registration 6, 24 Help 46 Internal calls 9 Internal call forwarding 20, 34 Internal number 7 ISDN call for war ding 21, 35 Locking the keypad 7, 25 Maintenance 45 Making calls 8, 25 Memor y/phonebook numbers 16, 32 Menu 7 Missed calls 10

On hold 11, 27 ON/OFF (handset) 7, 24 Parking a call 14, 32 Phonebook/memor y 16, 32

add a name and number 17, 33 change an entr y 18 delete an entr y 18, 34 delete all entries 18, 34 dial an entr y 19

quick search 19 Receiving calls 8, 25 Redial 8, 26 Reject call 8 Secrecy 9, 27 Ser vice 45 Switchboards 42, 46 Switching between calls 13, 28 Three-way calls 14, 29 Transfer ring calls 12, 28 Warranty 45

Offices in Europe, North America, Japan and Asia Pacific.

The Telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment ar e provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

Touchtone

is a registered trade mark of

Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Printed in Germany. Issue No.1 (7/98) 7. Designed by The Art & Design Partnership Limited.

Siemens number: A30853 – X211 – M101 – 1 – 7619

CE compliant to 89/336/EEC (EMC Directive) & 73/23/EEC (Low Voltage Directive)

01 88

BT DIVERSE ISDN User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual