BT Diverse 7450 Plus User Manual

User Guide

BT Diverse 7450

This new interactive user guide lets you
navigate easily through the pages and allows
you to be directed straight to any websites
or email addresses that are referenced.

Simply hover the cursor over the page number,
website or email reference and click when
the

icon changes to the icon.

Think before
you print!

2

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Got everything?

• BT Diverse 7450 handset

• BT Diverse 7450 base

• 2 x NiMH AAA

rechargeable batteries
(already tted)

• Power adaptor

(item code 048611)

• Telephone line cord

• Base plinth

(already attached)

This User Guide provides you with all the
information you need to get the most
from your phone.

Before you make your rst call you will
need to set up your phone. Follow the
simple instructions in ‘Getting Started’,
on the next few pages or refer to the quick
set-up guide enclosed in the box if you
haven’t already done so.

Need help?

If you have any problems setting up or using your BT Diverse
7450 please call the Helpline on 0800 218 2182* or email
[e-mail]. Our dedicated advisors are
more likely to be able to help you than the retailer where you
made your purchase.

Alternatively, you may nd the answer in the ‘Help’ section
at the back of this guide.

IMPORTANT

Only use the power adaptor and telephone line cord supplied, or
this product may not work.

Hearing aid?

Please note that the BT Diverse 7450 works by sending radio
signals between the base and handset. These signals may interfere
with some hearing aids, causing a humming noise.

* Calls to the Helpline made from within the UK mainland network are free.

Mobile and International call costs may vary.

3

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Getting started

Location 6

Setting up 6

Set date and time manually 7

Getting to know your phone

Handset buttons 8

Handset display / display icons 9

Base 10

Navigating the menus 11

Menu map 12

Using the phone

Switch handset on or off 13

Make an external call 13

Preparatory dialling 13

End a call 13

Receive a call 13

Earpiece / handsfree volume 13

Call Waiting 14

Secrecy 14

Handsfree 14

Make a handsfree call 14

Answer a call handsfree 15

Switch to handsfree during a call 15

Headset 15

Redial the last number called 15

Redial a number from the redial list 16

Save a number from the redial list
to the phonebook 16

Delete a redial number 16

Delete all redial numbers 16

Keypad lock 17

Find handset (paging) 17

Phonebook

Store a name and number in the phonebook 18

View an entry in the phonebook 18

View phonebook capacity 18

Dial an entry in the phonebook 19

Edit a name and number in the phonebook 19

Copy an entry from the phonebook
to another handset 19

Copy all phonebook entries to
another handset 20

Copy SIM 20

Copy phonebook entries to a SIM card 20

Copy SIM card entries to the phonebook 21

Delete an entry in the phonebook 21

Delete entire phonebook 21

Edit call group name 22

Change call group ringtone 22

Speed Dial 23

Copy a phonebook entry to a
Speed Dial button 23

Delete a Speed Dial entry 23

In this guide

4

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Edit a Speed Dial entry 24

Dial a Speed Dial entry 24

Sounds

Handset ringer melody
(for external or internal calls) 25

Handset ringer volume (including ringer off) 25

Set to quiet mode 25

Handset beeps 25

Settings

Select base 26

Display contrast / Handset name 26

Auto answer 26

De-register a handset 27

Handset reset 27

Base ringer melody and volume 27

Handset ringing priority 28

Recall mode 28

System PIN 28

Reset base 29

Date / Time / Alarm 29

Set date and time 29

Set alarm call 30

Stop alarm ring 30

Calls list

Caller Display 31

Calls list 31

View call details 31

Dial from the Calls list 32

Copy a Calls list number to the phonebook 32

Calls list settings: Calls list type
and New Call alert 32

Delete an entry in the Calls list 33

Delete entire Calls list 33

Voicemail 33

BT Network services

Pre-stored BT Services numbers 34

BT Diverse 7450 Helpdesk 34

BT 118 500 (Directory Enquires) 34

Call Divert on/off/check 34

Call Waiting on/off/check 34

Show/Edit/Delete BT Services numbers 35

Answering machine

Using the answering machine
from the handset 36

Switch the answering machine on / off 36

Outgoing messages 36

Record your own outgoing message 37

Check or delete your outgoing message 37

Answer settings 37

Switch the answering machine
on/off at pre-set times 38

Record a memo 38

Call screening 38

Message playback 39

Delete all old messages 39

5

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Using the answering machine at the base 40

Switch on / off 40

Message playback 40

Remote access 40

To switch remote access on/off 40

If you forget to switch on your
answering machine 41

Operating your answering machine remotely 41

Text messaging (SMS)

Subscribe to the text messaging service 42

Cost of the xed line service 42

Send a text message 42

View messages in the Outbox 43

Using the Draftbox 44

Receiving messages 44

Read messages 44

Edit or delete templates 45

Service Centre numbers 45

Add or change Service Centre numbers 46

Select Send Service Centre 46

Switch new text message alert on or off 46

Using additional handsets

Easy registration of a new additional
Diverse handset 47

Registration of an additional
handset when base PIN changed 48

Internal calls 48

Call another handset 48

Transfer a call 49

3-way conference call 49

Help 50

General information

Replacing the handset batteries 56

Replacing the base plinth 56

Safety information 57

Cleaning 57

Environmental 58

Product disposal instructions 58

Guarantee 58

Technical information 60

R&TTE 60

Declaration of Conformance 60

Connecting to a switchboard 60

Inserting a pause 60

Recall 60

6

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

WARNING

Do not place your BT Diverse 7450 in
the bathroom or other humid areas.

Handset range

The BT Diverse 7450 has a range of
up to 300 metres outdoors when
there is a clear line of sight between
the base and handset. Any obstruction
between the base and handset will
reduce the range signicantly. With
the base indoors and handset either
indoors or outdoors, the range will
normally be up to 50 metres.
Thick stone walls can severely
affect the range.

Signal strength

The

icon on your handset indicates

when you are in range. If moving
out of range of the base, the range
indicator will ash. If you go out of
range, any call you are on will be lost.

IMPORTANT

The base station must be plugged
into the power socket at all times.
Do not connect the telephone line to
the telephone wall socket until the
handset is fully charged. Only use the
power and telephone cables supplied
with the product.

Battery low warning

If the

icon ashes in the handset

display you will need to recharge the
handset before you can use it again.
You also hear a low battery warning
beep once every 60 seconds.
During charging, the

icon will

scroll in the display as shown on
page 9.

Getting started

Location

Place your BT Diverse 7450 within 2 metres of the power socket
and telephone socket so that the cables will reach.
Make sure it is at least 1 metre away from other electrical
appliances to avoid interference.

Your BT Diverse 7450 works by sending radio signals between the
handset and base. The strength of the signal depends on where
you site the base. Putting it as high as possible ensures
the best signal.

Setting up

1. Plug the power cable with the blue end into the socket marked

on the underside of the base and plug the other end into
the power wall socket and switch the power on. You can place
the cable behind the retaining clip to prevent the plug being
accidentally pulled from the socket.

The base indicator lights up. The answering machine is

switched on.

2. Batteries will come inserted in the battery compartment.

Remove the protective lm from the handset screen and
activate the batteries by pulling the plastic tab away from
the back of the handset.

Rechargeable batteries

already fitted

Remove this tab

and charge batteries

for 24 hours before use.

7

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Battery performance

In ideal conditions, a fully charged
battery should give up to 12 hours
talk time or 120 hours standby time
on a single charge.

Note that new batteries do not reach
full capacity until they have been in
normal use for several days.

The charge capacity of rechargeable
batteries will reduce with time as
they wear out, giving the handset
less talk/standby time. Eventually
they will need to be replaced. New
rechargeable batteries are available
from the BT Diverse 7450 Helpline
on 0800 218 2182*.

After charging your handset for the
rst time, subsequent charging time
is about 6–8 hours a day depending
on usage. Batteries and handset may
become warm during charging.
This is normal.

Using your BT Diverse 7450 on a
Broadband line?

If this product is to be used on a
broadband line then you must ensure
that it is connected via an ADSL
microlter. Using this product on
a Broadband line without an ADSL
microlter may cause problems with
this product and your Broadband
service.

Additional BT ADSL microlters can
be purchased from www.shop.bt.com

3. Place the handset on the base to charge for at least 24 hours.

4. When the batteries are fully charged, plug the end of the

telephone line cord into the telephone wall socket.

Set date and time manually

Providing you have subscribed to your network’s Caller Display
service, the date and time is set automatically when you receive
your rst call.

To set the date and time manually, follow the procedure below.

1. Press the right soft key

(

Menu) and scroll to Settings

and press the right soft key

(

OK).

2.

Date & Time is highlighted. Press OK.

3.

Time Format is highlighted. Press OK. Scroll

or

to

choose how you want the clock displayed, either

24 Hour or

12 Hour. Press OK.

4. Scroll

to Date Format and press OK. Scroll

or

to choose

DD/MM/YYYY or MM/DD/YYYY. Press OK.

5. Scroll

to Enter Time and press OK. Enter the time
using the keypad as either the 24 hour format or 12 hour
format (previously selected) e.g. 17:30 or 05.30 for 5.30pm.
If 12 hour was chosen, press

or

to select AM or PM.

Press

OK.

6. Scroll

to Enter Date and press OK. Enter the date,
e.g. 09 04 2010 (displayed as

09/04/2010) for 9 April 2010.

7. Press

to return to the standby screen.

Your BT Diverse 7450 is ready for use.

8

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Getting to know your phone

Handset buttons

Names

Menu

13:00

16/03

BT

Press to open the BT Services

menu, page 34.

Up/Volume up/Redial

In standby, press to open

and scroll through the

Redial list, pages 15-16.

In talk mode, press to

adjust the earpiece volume.

In menu mode, press to scroll

up through the options.

Left soft key

In standby, press to access

names in the phonebook.

Use to select options

displayed on screen.

Press to clear digits and characters,

go back to the previous menu

level or keep pressing to return

to the standby screen.

Talk / Handsfree

In standby mode, press to make

and receive calls, page 13.

In talk mode, press to switch

handsfree on and off, pages 14-15.

Left

Press to return to the

previous menu level.

Move cursor to the left.

1 Space

Use to enter a space

when entering text.

*

Press and hold to switch the

handset ringer on or off.

When entering text, press

to switch between upper

and lower case letters.

Right soft key

In standby, press to enter the menu.
Use to conrm options
displayed on screen.

End call/Off or On

Press to end a call.
In standby, press and hold to
switch the handset off/on, page 13.
In menu mode, press to return
to standby.

Headset socket (on side of handset)

Headset not included.
See page 15 for more information.

Right

Press to move to the next menu level.
Move cursor to the right.

Down/Volume down/Calls

In standby, press to open and
scroll through the Calls list, page 31.
In talk mode, press to
adjust the earpiece volume.
In menu mode, press to scroll
down through the options.

#/Lock

Press and hold to lock/unlock the
keypad, page 17.

0

When storing an entry in the
phonebook, press and hold to enter
a Pause, page 18.
Used to enter punctuation marks
when entering text, page 18.

Intercom

Use to make internal calls
(where more than one
handset is registered).

Microphone
Recall

For use with switchboard/
PBX and BT Calling Features.

9

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Handset display

Display icons

On – displayed in standby mode to
indicate handset is in range of the base.
Flashing – to warn you are moving out
of range.
Off – out of range or cannot connect to
the base selected.

On – new text message received.*
Flashing – mailbox is full.
Off – any messages have been read.

On – during a call.

Flashing – incoming call.

On – missed call in the Calls list.*
To remove the icon you need to view
missed calls. See Caller Display, page 31.

On – answering machine on.
Off – answering machine off.
Flashing – new answering
machine message.

On – alarm is set.
Flash – alarm time has been reached.
Off – alarm off.

Handset ringer is switched off.

The keypad is locked.

Battery fully charged.
Battery is ¾ charged.
Battery is ½ charged.
Battery is ¼ charged.

Empty. Icon will ash.
Please note: battery scrolls between
empty and fully charged when charging.

On – handsfree speaker on.

* For this feature to work you must subscribe to your network provider’s Caller Display service.

A fee may be payable.

Handset 1

13:00

16/03

Names

Menu

Time

Handset name/number

Date

Indicates you can scroll

up or down for further

menu choices. On some

screens the options are

left and right.

Press the left soft key
to enter the Phonebook.

Press the right soft key
to enter the Menu.

10

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Base

Find

Press and release to ring
all registered handsets,
helpful for nding a missing
handset, page 17.

Also used during the
registration process, page 47.

Power/In use light

Green light ashes when the
phone rings, during a call and
during handset registration.

Answering machine display

- - Answering machine off.

0-99 Answering machine on,

displays number of
messages stored.

Flashes when you have new,
unplayed messages.

Steadily lit when there are old
messages stored.

A Displayed while a handset

is accessing the machine.

A Displayed while an incoming

message is being recorded.

Ans. On/Off

Switch
answering
machine on
or off.

Message light

On when the answer
machine is on.

Red icon ashes when
there are new messages.

SIM card tray

Insert a SIM card for
copying entries to and
from the phonebook,
page 20.

Stop

Stop play
back.

Delete

Delete current
message.

At the end of a
message playback
(within 8 seconds)
press once to delete
all messages.

SKIP

Press once
to repeat
the current
message,
twice to play
the previous
message.

Play

Press to
playback
messages.

SKIP

Skip forward
to the next
message.

Vol + / Vol –

Increase or
decrease
speaker
volume during
message
play back.

11

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Navigating the menus

Your BT Diverse 7450 has an easy to use menu system.

Each menu has a list of options, which you can see on the menu map on the following page.

When the handset is switched on and in standby:

1. Press the right soft key

(

Menu) to open the main menu.

2. Then use the

or

buttons to scroll through the available menu options.

3. Press the right soft key

(

OK) to select a menu option or the left soft key

(

Back)

to return to the previous screen.

4. Use the

or

buttons to scroll through the sub menu options, then press the right soft

key

(

OK) to select or the left soft key

(

Back) to return to the previous screen.

To exit a menu and return to standby, press

.

Left and Right soft keys

Press to select the option displayed on the screen.

Names

Menu

If no buttons are pressed for 30 seconds, the handset returns to standby automatically.

Left soft key Right soft key

Navigation buttons

Up and Down buttons

Left and Right buttons

12

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Menu map

The following menus can be accessed
by pressing the relevant button:

BT menu

Helpdesk

BT 118500

Divert on

Divert off

Check divert

Call wait on

Call wait off

Chk call wait

Empty

Empty

Calls list
empty

Settings

Calls list
displayed,
press

Options

Details

Delete Entry

Delete All

Call Number

Store Number

1

Settings

Redial list
displayed,
press

Options

Details

Delete Entry

Delete All

Call Number

Store Number

1

Names or

Press

Options

Call Number

Edit Entry

View Entry

Copy Entry

2

Copy All

2

SIM Copy

Delete Entry

Delete All

Capacity

Edit Call Group

Speed Dial

List Empty

Phonebook
is empty

New Entry

SIM to Phone

Capacity

Text

Write Message

Inbox

Outbox

Draftbox

Template

Settings

Answer Machine

Play Messages

Delete Msgs

Answer On/Off

Outgoing Message

Record Memo

Answer Settings

Sound

Ringer

Tones

Settings

Date & Time

Alarm

Display

HS (Handset) Settings

BS (Base) Settings

1 Only available if entry not already stored in the phonebook.

2 Only available if more than one handset is registered to the base.

13

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

When you make a call, the light on
the base ashes.

Call timer

Your handset will automatically time
the duration of all external calls.
The handset display shows the call
duration both during and for a few
seconds after your call.

Out of range warning

When the handset goes out of range
of the base, the

ashes. If you are

on a call, the line will hang up. Move
back within range. The handset will
automatically re-connect to the base.

Using the phone

Switch handset on or off

To switch off

1. Press and hold

for about 5 seconds.

2.

Switch off handset? is displayed, press Yes to conrm.

To switch on

1. Press and hold

until the screen appears.

Making and receiving calls

Make an external call

1. Press .

2. When you hear the dial tone, dial the number.

Preparatory dialling

1. Dial the number rst. If you make a mistake press the left soft

key

Clear to delete the last digit.

2. Press

to dial.

End a call

1. Press .

Receive a call

When you receive a call, the phone rings. The display shows
the caller’s number and if it matches an entry in the phonebook
it shows the name also. If you do not have a Caller Display service,
the screen shows

External call.

1. Press

.

Earpiece / handsfree volume

During a call you can adjust the volume of the earpiece or
loudspeaker. There are 5 levels.

1. Press

or

to increase or decrease the volume.

Auto answer

As long as you have auto answer set
to ON you can answer a call by lifting
the handset off the base. If you have
switched auto answer off, you will
need to press as well. Auto answer
ON is the default setting. See page 26.

For more information on Caller Display,
see page 31.

14

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

During a handsfree call, press
or

to change the volume.

Call Waiting

Providing you have subscribed to your network’s Call Waiting
service and it is switched on, your BT Diverse 7450 will alert you
to a second incoming call while you are already engaged on an
external call.

1. You will hear the call waiting tone, then the display will

show

Call Waiting and the telephone number of the caller,

or the stored name and number if it matches an entry in
your phonebook.

2. Press

to answer the new call and your rst caller is put

on hold.

3. Press

to toggle between the two callers.

4. Press

to hang up the current call.

Secrecy

During a call, you can talk to someone nearby without your
caller hearing.

1. Press left soft key

(

Secrecy). The display shows

Secrecy On and your caller cannot hear you.

2. Press left soft key again

(

Off) to return to your caller.

Handsfree

Handsfree lets you talk to your caller without holding the
handset. It also enables other people in the room to listen to your
conversation over the loudspeaker.

Make a handsfree call

1. Dial the number then press twice.

is displayed.

You hear your call over the handset loudspeaker. Press

to

switch the call between the earpiece and the loudspeaker.

2. Press

to end the call.

To switch your Call Waiting service on
or off, see page 34.

15

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Answer a call handsfree

When the phone rings:

1. Press and hold

for at least 2 seconds. The call is answered

in handset loudspeaker mode.

Switch to handsfree during a call

1. During a call: press

to put the call on the loudspeaker.
To switch handsfree off and return the call to the earpiece,
press

again.

Headset

A suitable headset is available to purchase from the BT Helpline
0800 218 2182*, just press the

button followed by

the

button to call them. The headset port should also be
compatible with any other Headset/Microphone combination
terminated with a 2.5mm plug with three metal contact bands
(poles).

The headset socket is located on the side of the handset, peel
back the rubber bung and plug the headset into the socket.
You can then make and receive calls as normal.

Redial

Up to the last 10 telephone numbers called are saved in the redial
list. You can then select any of the numbers to redial, delete or
copy to the directory.

Redial the last number called

1. Press

the last number you called is displayed.

2. Press

to dial.

16

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Redial a number from the redial list

1. Press , the last number you called is displayed.

2. Press

or

to scroll to the number you want.

3. Press

to dial.

Save a number from the redial list to the phonebook

1. Press

then scroll

or

to the number you want.

2. Press

Options and scroll

to

Store Number.

3. Press

OK. Use the keypad to enter a name.

4. Scroll

to

Number. The number is displayed. Press OK.

5.

Group is displayed. If required, scroll

or

to select

a group. Press

OK. Display shows Saved.

6. Press

Back to return to the standby screen.

Delete a redial number

1. Press . The last number dialled is displayed.

2. Scroll

or

to the number you want.

3. Press

Options and scroll to Delete Entry and press OK.

Delete? is displayed. Press Yes to conrm or No to cancel.

4. Press

Back to return to the standby screen.

Delete all redial numbers

1. Press . The last number dialled is displayed.

2. Press

Options and scroll

to

Delete All and press OK.

3.

Delete All? is displayed. Press Yes to conrm or No to cancel.

4. Display shows

List Empty and returns to the standby screen.

To view the details of the number,
press

Options. Details is displayed,

press

OK.

Press

Clear to delete any unwanted

digits and then enter new ones using
the keypad.

If the phonebook is full, the display
shows

Memory Full and the number

will not be saved. You will need to
delete a number in the phonebook
rst, see page 21.

Call Groups available: General,
Family, Business, Friends, Utilities,
VIP, Others and No Group.

17

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Keypad lock

You can lock the keypad so that it cannot be used accidentally
while carrying it around.

To lock the keypad:

1. Press and hold . The handset beeps and Keypad Locked

is displayed for 2 seconds before returning to the standby
screen. The screen will show the

icon.

To unlock the keypad:

1. Press and hold . The handset beeps and Keypad Unlocked

is displayed for 2 seconds before returning to the standby
screen. The

will disappear.

Find handset (Paging)

You can ring a handset to help locate it.

1. Press and release

on the base. All handsets registered to

the base will ring for up to 60 seconds.

2. Press

on the base again to stop the ringing or press a

button on any handset.

WARNING

If the keypad is locked you will still
be able to dial the emergency
numbers 999 and 112.

When the keypad is locked you
can still answer incoming calls and
operate the handset as normal. When
the call is ended, the keypad lock
comes on again.

Paging cannot be answered by a
handset as a normal call.

The handset will ring even if the
handset ringer has been turned off.

18

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Phonebook

You can store up to 200 names and numbers in the phonebook.
Names can be up to 15 characters long and numbers up to 24 digits.

Store a name and number in the phonebook

1. From standby, press the left soft key

(

Names).

The phonebook menu is displayed.

2.

New Entry is highlighted. Press OK.

Or, if entries are already stored you will need to press

to highlight

New Entry and then press OK.

3. Enter the name (See the notes opposite for help). Press

OK.

4.

Number is displayed. Enter the number. Press OK.

5.

Group is displayed and the group ringtone melody is played

(you cannot change the ringtone at this stage, to do so later,
see page 22). If you wish to add the entry to a call group, scroll

or

to select a group and press OK. Display shows

Saved (if you don't want to use this feature, simply select
No Group).

6. Press

Back to return to the standby screen.

View an entry in the phonebook

1. Press Names. The rst entry is displayed.

2. Scroll

or

to the entry you want.

3. Press

Options and scroll

to

View Entry.

4. Press

OK. Scroll

or

to view the name, number

and group.

5. Press

Back to return to the previous level.

View phonebook capacity

1. From standby, press Names. The phonebook is displayed.

2. If there are no phonebook entries present, scroll

to

Capacity and press OK. If there are phonebook entries,

scroll

to any entry and press

Options. Scroll

to

Capacity and press OK.

3. The number of entries used/available is displayed, e.g.

20/200.

4. Press

Back to return to the previous menu level.

Entering names

Use the keypad letters to enter
names, e.g. to store Tom:

Press

once to enter T.

Press

three times to enter o.

Press

once to enter m.

Writing tips

Press

Clear to delete the last

character or digit.
Press

or

to move backwards
or forwards through character/digits.
Press

to switch between upper,
lower or sentence case.
Press

to insert a space.

Use

and/or for other

punctuation characters.

Call groups

When you store names and numbers
you can also store the entry under
a call group name, e.g.

Family or

Friends. You can also allocate a

different ringtone to each call group,
see page 22. If you don't want to
use this feature simply store each
entry under

No Group and your

normal ringtone will sound when
someone calls.

The call group options are:

No Group Friends
General Utilities
Family VIP
Business Others

To exit phonebook entry mode, press

to return to the standby screen.

To enter a pause in a
phonebook number

When storing a number press and
hold

and a

P will be displayed.

For more information on pauses,
see page 60.

19

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Dial an entry in the phonebook

1. In standby, press Names. The rst entry is displayed.

2. Scroll

or

to the entry you want or search

alphabetically.

3. Press

to dial.

Edit a name and number in the phonebook

1. Press Names.

2. Scroll

or

to the entry you want.

3. Press

Options and scroll

to

Edit Entry and press OK.

4.

Name is displayed. Use the keypad to enter a new name.

Press

OK.

5.

Number is displayed. Use the keypad to enter a new number.

Press

OK.

6.

Group is displayed. Press

or

to select a different

group. Press

OK.

7. Press

OK. Display shows Saved.

Copy an entry from the phonebook to another handset

1. Press Names. Then scroll

or

to the entry you want

to copy.

2. Press

Options and scroll

to

Copy Entry and press OK.

3. Press

or

to select the handset you want to copy to and

press

OK.

At the receiving handset:

4. Display shows

Accept Entries? Press Yes to conrm or

No to cancel.

5. When successful the display shows ✓

Finished.

Copy and copy all menu options
are only available if more than one
handset is registered to the base.

If you copy an entry that already
exists in the receiving handset it will
create a duplicate entry.

If copying is not successful, the
display will show

Copying failed on

the transmitting handset.

If the phonebook is full the display
will show

Memory full on the

receiving handset.

If the copying process is interrupted
(e.g. an incoming call or at battery),
the copy process will stop.

To search alphabetically

Press the relevant keypad button, e.g.
for the entries beginning with T press

once then scroll

or

through the entries.

When editing a name or number,
press

Clear to delete characters

and digits.
Use the

or to move the cursor

left or right.

To exit edit mode, press

to return to

the standby screen.

For more information on editing
or changing the group ringtone,
see page 22.

20

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Copy all phonebook entries to another handset

1. Press Names. The rst entry is displayed.

2. Press

Options and scroll

to

Copy All and press OK.

3. Press

or

to select the handset you want to copy all entries

to and press

OK.

At the receiving handset:

4. Display shows

Accept Entries. Press Yes to conrm or No

to cancel.

5. When successful the display shows ✓

Finished.

Copy SIM

Copy entries to and from compatible mobile phone SIM cards.
Copied entries are added to any existing entries that have been
stored. You can accept or reject each entry until your phonebook
is full.

Please note the following points otherwise copying will
not work:

• If your SIM card is PIN protected you must remove the PIN

before taking the SIM out of your mobile.

• Entries must be stored on the SIM card itself and not just in

your mobile phonebook.

• 3G and 5V SIM cards are not compatible with this product.

Please check with your network provider rst if you are
unsure what SIM card you have.

Copy phonebook entries to a SIM card

1. Insert the SIM card into the SIM card tray on the side of the

base. The SIM card should have the gold chip facing upwards.

2. Press

Names.

3. Select the entry you wish to copy to the SIM card (or any entry

if you wish to copy all entries).

4. Press

Options and scroll

to

SIM Copy, press OK.

5. Scroll

to

Phone to SIM, press OK.

6. Select either

Copy Entry (to copy this entry only) or Copy All

(to copy all entries) and press

OK. When successful the display

shows ✓

Copied.

If the phonebook becomes full
during copying the display shows

Memory Full.

If copying is not successful the
display shows

Copying failed.

If you copy an entry that already
exists in the receiving handset it
will create a duplicate entry.

If the copying process is interrupted
(e.g. an incoming call or at battery),
phonebook entries after this
interruption will not be copied.

If the SIM you have inserted is PIN
protected

Remove SIM PIN! will

appear on the screen. You must return
the SIM to your mobile handset and
remove the PIN protection before you
can copy the SIM to your Diverse.

Memory Full

If your phonebook memory becomes
full, the display shows

Memory

Full! All entries stored up until the

memory becomes full are kept in the
phonebook.

WARNING

While copying international format
numbers (prexed by + or 00) from
SIM, please make sure after SIM copy
that entries stored in your Diverse
are in the current format. You may
have to manually edit the copied
local, national and international
numbers before you can use them
to make calls.

21

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Copy SIM card entries to the phonebook

1. Insert the SIM card into the SIM card tray on the side of the

base. The SIM card should have the gold chip facing upwards.

2. Press

Names.

3. If no phonebook entries are present, scroll

to

SIM Copy

and press

OK. If phonebook entries exist, scroll

or

to

any entry and press

Options. Scroll to SIM Copy and press OK.

4. Select

SIM to Phone and press OK.

5. A list of SIM entries is displayed.

6. Select the entry you wish to copy to the phonebook (or any

entry if you wish to copy all entries), and press

OK.

7. Select either

Copy Entry (to copy this entry only) or Copy All

(to copy all entries) and press

OK. When successful, the display

shows ✓

Copied.

Delete an entry in the phonebook

1. Press Names.

2. Scroll

or

to the entry you want.

3. Press

Options and scroll

to

Delete Entry and press OK.

Display shows

Delete? Press Yes to conrm or No to cancel.

4. Press

Back to return to the standby screen.

Delete entire phonebook

1. Press Names.

2. Scroll

to any phonebook entry and press Options.

Scroll

or

to Delete All and press OK.

3. Display shows

Delete All Entries? Press Yes to conrm or No

to cancel.

4. Press

Back to return to the standby screen.

If you have problems copying
phonebook entries from your SIM
onto your Diverse 7450 place the SIM
back into your mobile and conrm
that the phonebook entries are stored
on the SIM and not within the mobile
handset phonebook. If this is not the
case then you will need to copy the
entries from your mobile handset
phonebook onto the SIM. Refer to
your mobile user guide for details.

Your Diverse phonebook can only
store a maximum of 200 entries.
If you try to copy more than 200
entries from your SIM card to the
Diverse handset, then a warning
message '

Memory Full' will be

displayed. Any available locations
will be populated with new copied
entries, but the entries copied will
be in the order they were stored
on your SIM (i.e. not necessarily in
alphabetical order).

22

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Edit call group name

1. Press Names.

2. Scroll

to any phonebook entry and press Options.

Scroll

or

to to Edit Call Group and press OK.

3. Scroll

or

to the call group you want and press OK.

4. Display highlights

Rename Group. Press OK.

5. Press

Clear to delete the current name and enter a new name.

6. Press

OK to save.

7. Press

Back to return to the previous menu level.

Change call group ringtone

You can set different ringtones for each call group so you will
know when someone from a certain call group is phoning you.

1. Press

Names.

2. Scroll

to any phonebook entry and press Options.

Scroll

or

to Edit Call Group and press OK.

3. Scroll

or

to the call group you want and press OK.

4. Scroll

to

Set Ringtone. Press OK.

5. Press

or

to choose the ringtone. A sample of each one is

played. Press

OK to save.

6. Press

Back to return to the previous menu level.

Call group names cannot exceed
10 characters.

23

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Speed dial

You can allocate a name and number from the phonebook to each
of the Speed Dial buttons

to . Then you can simply press
and hold the Speed Dial button to automatically dial the number
stored under it.

Copy a phonebook entry to a Speed Dial button

1. Press Names.

2. Press

Options and scroll

or

to Speed Dial and

press

OK.

3. Scroll

or

to the Speed Dial button you want

(button

to ) and press OK.

4. If a name and number is already allocated to the Speed Dial

button you have chosen they will be displayed. To re-use this
Speed Dial button see, “Edit a Speed Dial entry”, on page 24.

5. If the Speed Dial is empty

No number is displayed and then the

screen shows all your Phonebook entries. Scroll

or

to the entry you want to select and press

OK to save.

6. Press

Back to return to the previous menu level.

Delete a Speed Dial entry

1. Press Names.

2. Press

Options and scroll

or

to Speed Dial and

press

OK.

3. Scroll

or

to select the Speed Dial button number

you want to delete and press

OK.

4. The name and number is displayed, press

Options and scroll

to

Delete.

5. Press

OK to conrm, Deleted is displayed.

6. Press

Back to return to the previous menu level.

24

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Edit a Speed Dial entry

1. Press Names.

2. Press

Options and scroll

or

to Speed Dial and

press

OK.

3. Scroll

or

to the Speed Dial button you want to edit

and press

OK.

4. The name and number is displayed, press

Options and Edit

is displayed.

5. Press

OK to conrm, and then scroll

or

to the entry

in the phonebook you want and press

OK to save.

6. This new name and number from the phonebook will replace

the old name and number for this Speed Dial button.

7. Press

Back to return to the previous menu level.

Dial a Speed Dial entry

1. Press and hold the Speed Dial button ( to ) that holds

the number you wish to dial.

2. The display shows the

icon and the number being dialled.

25

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

You can set different ringtones for
external calls and internal calls.

Choose from 10 polyphonic and 5
standard handset ringtones. Melody
1-5 are standard and Melody 6 to 15
are polyphonic.

Important

Changing the handset ringer melody
will only change the ringer melody
you hear when callers stored under

No Group in your phonebook or

callers whose numbers are not stored
in your phonebook call you. To
change the ringer melody for callers
stored under different call groups, see
page 22 or for more information on
call groups, see the notes on page 18.

Sounds

The following sounds settings are for the handset, see page 27
to change the base ringer volume and melody.

Handset ringer melody (for external or internal calls)

1. Press Menu, scroll

to

Sound and press OK.

2.

Ringer is highlighted. Press OK.

3.

External Calls is highlighted, either press OK to select or

scroll

to

Internal Calls and then press OK.

4. Press

or

to select the melody you want and

press

OK.

Handset ringer volume (including ringer off)

1. Press Menu, scroll

to

Sound and press OK.

2.

Ringer is highlighted, press OK.

3. Scroll

to

Volume and press OK.

4. Scroll

or

to select the volume level 1-5 or off

and press

OK.

Set to quiet mode

1. Press Menu, scroll

to

Sound and press OK.

2.

Ringer is highlighted, press OK.

3. Scroll

to

Quiet Mode and press OK.

4. Press

or

to select Beep or Off and press OK.

Handset beeps

1. Press Menu, scroll

to

Sound and press OK.

2. Scroll

to

Tones. Press OK.

3.

Key Tone is highlighted, press OK or scroll

to

either

Confirmation Tone, Low Battery Tone or

Out of Range and then press OK.

4. Press

or

to select On or Off, then press OK

to conrm.

5. Press

Back to return to the previous menu level.

The handset has 5 ringer volume
settings plus Off.

The

icon will be displayed in
the idle screen when the ringer is
set to

Off.

As a quick way to switch the handset
ringer off, press and hold

.

If you switch the handset ringer off
you can still hear a tone when you
receive an incoming call by changing
the

Quiet Mode setting to Beep.

Your handset can give a key beep to
each button press. It can also give a
tone to conrm a successful action
such as storing a new phonebook
entry. You can switch these tones on
or off individually.

26

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Adjust the display contrast to suit
different lighting conditions.
There are 8 levels.

Set a name for your handset,
e.g. Donna or Ofce.

Settings

Handset settings

Select base

You can use this feature if you've registered your handset to two
different bases.

1. Press

Menu, scroll

to

Settings and press OK.

2. Scroll

to HS Settings and press OK.

3.

Select Base is displayed, press OK.

4. Press

or

to select the base (Base 1-4) and press OK.

Display contrast / Handset name

1. Press Menu, scroll

to

Settings and press OK.

2. Scroll

to Display and press OK.

3.

Handset Name is displayed, press OK. Either: press Clear to

delete the current name. Enter a new name and then press

OK to save.

Or

Scroll

to Contrast, press OK. Scroll

or

to

select the contrast setting and press

OK.

4. Press

Back to return to the previous menu level.

Auto answer

1. Press Menu, scroll

to

Settings and press OK.

2. Scroll

to HS Settings and press OK.

3. Scroll

to

Auto Answer and press OK.

4. Press

or

to select

On or Off and press OK to save.

5. Press

Back to return to the previous menu level.

As long as you have auto answer set
to ON you can answer a call by lifting
the handset off the base. If you have
switched auto answer off, you will
need to press as well. Auto answer ON
is the default setting.

27

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

De-register a handset

1. Press Menu, scroll

to

Settings and press OK.

2. Scroll

to

HS Settings and press OK.

3. Scroll

to

De-register and press OK.

4. Enter your 4-digit system PIN code (default 0000) and

press

OK.

5. Press

or

to select the handset number you want to

de-register and press

OK.

6. The display will show

De-register Handset X?

Select either

Yes to conrm or No to cancel.

Handset reset

1. Press Menu, scroll

to

Settings and press OK.

2. Scroll

to

HS Settings and press OK.

3. Scroll

to

Reset Handset and press OK.

4. Enter the 4 digit system PIN code (default 0000) and press

OK.

5. Display will show

Reset Handset to Default? Press Yes to

conrm or

No to cancel.

Base settings

Base ringer melody and volume

1. Press Menu, scroll

to

Settings and press OK.

2. Scroll

to

BS Settings. Press OK.

3.

Ringer is highlighted. Press OK.

4.

Melody is highlighted, press OK. Press

or

to select

the melody 1-15 and press

OK.

5. Scroll

to

Volume and press

or

to select the

volume level 1-5 or off and press

OK.

6. Press

Back to return to the previous menu.

Restore your handset to its original
factory settings. This will not affect:

• The phonebook

• Text messages stored in the Inbox
or Draftbox

• The Calls list

Choose from 15 base ringtones.
There are 5 volume levels and Off.

You cannot de-register the handset
you are using.

For information on changing the
system PIN, see page 28.

28

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Handset ringing priority

1. Press Menu, scroll

to

Settings and press OK.

2. Scroll

to

BS Settings. Press OK.

3. Scroll

to

Ring Priority. Press OK.

4.

All Handsets is highlighted. Press OK for all handsets to

ring together.

Or

Scroll

to

Select Handset. Press OK then press

or

to select the handset you want to ring rst. Press OK.

The ring delay option is highlighted. Press

or

to set

the number of rings before the other handsets ring. Press

OK.

5. Press

Back to return to the previous menu.

Recall mode

1. Press Menu, scroll

to

Settings and press OK.

2. Scroll

to

BS Settings. Press OK.

3. Scroll

to

Recall Mode. Press OK.

4. Press

or

to select Timed Break or Earth and

press

OK.

System PIN

1. Press Menu, scroll

to

Settings and press OK.

2. Scroll

to

BS Settings. Press OK.

3. Scroll

to

System PIN. Press OK.

4. Enter the old PIN (default setting 0000) and press

OK.

5. Enter the new PIN and press

OK. Re-enter the new PIN and

press

OK. The display will show Saved.

When you have more than one
handset registered to your base, you
can set one handset to ring before the
others. This allows one handset user
to answer all incoming calls rst, like
a receptionist.

Choose

All Handsets if you want

all handsets to ring at the same time
or

Select Handset to nominate a

handset to ring before the others.

Ring delay options; 2, 4, 6 or 8 rings.

The System PIN is used when
changing certain settings and
registration / de-registration.
The default setting is 0000.
You can change this to your
own preferred 4-digit number.

If you make a mistake, press

Clear

to delete digits.

The System PIN is also used as your
Remote Access PIN. See page 40 for
more information on Remote Access.

Earth and Timed Break are settings
for switchboard use. If in doubt
please contact your switchboard
service provider.

29

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Reset base

This resets your BT Diverse 7450 to its original settings.

1. Press

Menu, scroll

to

Settings and press OK.

2. Scroll

to

BS Settings. Press OK.

3. Scroll

to

Reset Base. Press OK.

4.

System PIN: is displayed. Enter the system PIN (default

setting = 0000) and press

OK.

5. Display shows

Reset Base to Default? Press Yes to conrm

or

No to cancel.

6. Press

Back to return to the previous menu level.

Date/Time/Alarm

Set date and time

Providing you have subscribed to your network’s Caller Display
service, the date and time is set automatically when you receive
your rst call.

1. Press

Menu, scroll

to

Settings and press OK.

2.

Date & Time is highlighted. Press OK.

3.

Time Format is highlighted, press OK. Press

or

to

choose

24 Hour or 12 Hour and press OK.

4. Scroll

to

Date Format and press OK. Press

or

to select

DD/MM/YYYY or MM/DD/YYYY and press OK.

5. Scroll

to

Enter Time and press OK. Enter the time using

the keypad as either the 24 hour or 12 hour format (previously
selected), e.g. 17:30 or 05.30. If 12 hour format was chosen,
press

or

to select AM or PM. Press OK.

6. Scroll

to

Enter Date and press OK. Enter the date

e.g. 09 04 2010 (displayed as

09/04/2010) for 9 April 2010

and press

OK.

30

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

You must set the alarm activation to
ON for the alarm to ring.

Set alarm call

1. Press Menu, scroll

to

Settings and press OK.

2. Scroll

to

Alarm and press OK.

3.

Alarm On/Off is highlighted, press OK. Press

or

to

select

On and press OK.

4. Scroll

to

Time and press OK.

5. Enter the alarm time, using the 24 hour format, e.g. 22.30 for

10.30pm and press

OK.

6. Press

or

to select Once or Daily and press OK.

7. Scroll

to

Melody and press OK. Press

or
to select the ringtone you want for the alarm (Melody 1-15).
Press

OK to save.

8. Press

to return to the standby screen. The

icon is

displayed if the alarm was set.

Stop alarm ring

When the alarm rings, the display shows ((Alarm)) and the
icon ashes. The alarm rings for 30 seconds.

1. Press

Stop to stop the alarm.

You can select melody 1-15 for the
alarm ringtone.

31

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

IMPORTANT

To use Caller Display you must rst
subscribe to the service from your
network provider. A quarterly fee may
be payable. For more information on

BT Calling Features call BT free on
0800 800 150.

To ensure the caller’s name is
displayed, make sure you have stored
the full telephone number, including
the dialling code in the directory.

The

icon will appear in the display

when a missed call is received.

To remove the icon you need to
view the missed calls, see 'View call
details' below.

Calls list

Caller Display

If you have subscribed to a Caller Display Service, you will be able
to see your caller’s number on your handset display (provided it is
not withheld) prior to answering the call.

If your caller’s name is stored in the phonebook and a number
match is found, you will see the caller’s name and number on
the display.

Calls list

The calls list holds details of up to 30 received calls. The date and
time of the call is stored if available.

When the list is full, and a new call is received, the oldest entry
will be deleted automatically.

The Calls list can hold numbers up to 24 digits and names up to
16 characters.

Unread, missed calls are displayed with a

icon next to the caller's

name or number. Read, missed calls have a

icon next to the

caller's number.

View call details

1. Press , the most recent entry is at the top of the list.

2. Press

or

to scroll through the list.

3. Press

Options. Details is highlighted. Press OK.

4. The display shows the phone number, date and time of

the call.

5. Press

or

to display details about the next call.

6. Press

Back to return to the previous menu level.

If the number is unavailable,

Unavailable is displayed.

If the number has been withheld by
the caller,

Withheld is displayed.

If the call is from the operator,

Operator is displayed.

If the call is from a payphone,

Payphone is displayed.

If the call is from a callback request,

Callback is displayed.

If you do not have a Caller Display
service, an external call is displayed as

External Call.

When there are no calls in the calls
list, the display shows

Empty then will

offer the

Settings option.

When a Calls list is open, press
to scroll from the newest call to the
oldest, or press

to scroll from

the oldest call to the newest.

32

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

If you need to edit the number or
name, press

Clear to delete any

unwanted characters, then enter new
ones using the keypad.

Dial from the Calls list

1. Press , the most recent entry is at the top of the list.

2. Press

or

to scroll through the list.

3. Press

to call the number.

Or

1. Press

.

2. Press

or

to scroll through the list to the entry

you want.

3. Press

Options. Scroll

to

Call Number and press OK.

Copy a Calls list number to the phonebook

1. Press .

2. Press

or

to scroll through the list to the entry

you want.

3. Press

Options. Scroll

to

Store Number and press OK.

4. Enter the name and press

OK.

5.

Number is displayed. Edit the number if required and press OK.

6.

Group is displayed. Press

or

to set the call group

you want.

7. Press

OK to save.

8. Press

Back to return to the previous menu level.

Calls list settings: Calls list type / New call alert

1. Press .

2. Press

Options. Scroll

to

Settings and press OK.

3.

Calls List Type is displayed, press OK. Press

or

to

select

All Calls or New Calls and press OK.

4. Scroll

to

New Call Alert and press OK.

Press

or

to select

On or Off and press OK.

5. Press

Back to return to the previous menu level.

New call alert

The new call alert will cause the
handset to beep when a missed call
is received in the calls list and has not
been viewed yet. The default setting
is

Off.

If you turn the new call alert

Off

and the beeping continues, you may
need to clear all calls in the calls list
to stop it.

Calls List Type

All Calls will list answered and

missed calls in the Calls list.

New Calls will only list

unanswered calls.

33

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Delete an entry in the Calls list

1. Press .

2. Press

or

to scroll through the list to the entry

you want.

3. Press

Options. Scroll

to

Delete and press OK. Delete?

is displayed, press

Yes to conrm or No to cancel.

4. Press

Back to return to the previous menu level.

Delete entire Calls list

1. Press .

2. Press

Options. Scroll

to

Delete All and press OK.

3.

Delete All? is displayed, press Yes to conrm or No

to cancel.

4. Press

Back to return to the previous menu level.

Voicemail

1. If you have subscribed to the BT Answer 1571 service you can

press and hold

to listen to your messages.

2. The display shows

Listen to Info. Follow the spoken

instructions if appropriate.

34

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

IMPORTANT

To use BT Services and BT Calling
Features you must rst subscribe (if
required) to the relevant service from
your network provider. A quarterly
fee may be payable. For more details
on BT’s Calling Features, call BT free
on 0800 800 150.

If you are not connected to the BT
network, some of these services
may not be available. Please contact
your network provider. Call Diversion
services may allow other divert
options. Check with your network
provider for details.

For further information, see the BT
Calling Features user guide supplied
when you subscribe to the services of
your choice.

A long press and hold of the
button will emit an error beep
(if the handset key tone is set to on)
and will not open the BT menu.

BT Network Services

By selecting the BT Services menu you can access a range of
useful pre-stored numbers and further BT Calling Features.

Pre-stored BT Services numbers:

• Helpdesk • Check divert

• BT 118500 (directory enquiries) • Call wait on

• Divert on • Call wait off

• Divert off • Check call wait

BT Diverse 7450 Helpdesk

1. Press (a short press only).

2.

Helpdesk is highlighted. Press

to call.

BT 118500 (Directory Enquiries)

1. Press (a short press only).

2. Scroll

to

BT 118500 and press

to call.

Call Divert on/off/check

1. Press (a short press only).

2. Scroll

to

Divert on, Divert off or Check divert.

Press

OK.

3. Press

to call. Follow the spoken instructions, or listen for

conrmation/status of your instructions.

Call Waiting on/off/check

1. Press (a short press only).

2. Scroll

to

Call wait on, Call wait off or Chk call wait.

Press

OK.

3. Press

to call. Follow the spoken instructions, or listen for

conrmation/status of your instructions.

Call Divert will divert all incoming calls
to another number of your choice.

Call Waiting lets you know if another
person is trying to contact you while
you are on a call. If a second caller
rings you will hear a beep in the
handset. Providing you have also
subscribed to Caller Display, the
screen will show the caller’s details.

35

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

To reset the BT Services numbers
back to the pre-stored numbers you
can reset the handset to it's original
factory default settings, see page 29.

Show/Edit/Delete BT Services numbers

1. Press (a short press only).

2. Scroll

or

to select the entry you want and

press

Options.

3. Scroll

or

to

Show Details and press OK.

The number allocated to that entry is displayed.
Press

Back to return to the previous menu level.

4. From, step 2 above you can also scroll

to

Edit Entry,

Delete Entry or Delete All. Press OK then follow the

procedure for editing or deleting phonebook entries as shown
on page 19 and 21 of this guide.

36

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

You will need to set the day, date and
time (if you have not already done
so)so that you will know when each
message was received. If you have
subscribed to your network’s Caller
Display service, the date and time is
set automatically when you receive
your rst call. To set the date and time
manually, see page 7.

The default day and time setting is
Sunday 12.01 pm.

Voice prompts

Your BT Diverse 7450 answering
machine has voice prompts to help
you use its settings and features.

Answering machine

Your BT Diverse 7450 can digitally record up to 27 minutes of
messages. Each incoming message can last up to a maximum
of 3 minutes. When the memory is full the handset displays

Memory Full and the base display shows FF. You will need to play

your messages and then delete some before any more messages
can be recorded, see page 39-40.

You can operate your answering machine from:

• the handset.

• the base.

• remotely, from any other Touchtone™ telephone, see page 36.

Your BT Diverse 7450 comes with two pre-recorded outgoing
messages, Answer and Record or Answer Only, alternatively you
can record your own.

Using the answering machine
from the handset

Switch the answering machine on / off

1. Press Menu. Scroll

to

Answer Machine . Press OK.

2. Scroll

to

Answer On/Off. Press OK.

3. Scroll

or

to highlight

On or Off and press OK.

When switched on the handset display will show

Answer

Machine On and the icon will be shown on the

standby screen.

4. Press

Back to return to the previous menu level.

Outgoing messages

The outgoing message is the message a caller rst hears when the
answering machine picks up their call. There are 2 pre-recorded
outgoing messages to choose from (see note right) or you can
record your own.

Answer and Record

The pre-set Answer and Record
outgoing message, that allows
your caller to leave a message, is
“Hello, your call cannot be taken at
the moment, so please leave your
message after the tone”.

Your Answer and Record outgoing
message can be up to 1 minute long
and will replace the pre-recorded
message.

Answer Only

The pre-set Answer Only outgoing
message, where callers hear an
announcement but cannot leave a
message, is “Hello, your call cannot
be taken at the moment and you
cannot leave a message, so please
call later”.

37

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

When recording your Answer Only
message, remember to advise your
caller that they will not be able to
leave a message. Your own Answer
Only message can be up to 1 minute
long and will replace the pre-recorded
message.

To reinstate the pre-recorded
messages, delete your own recorded
outgoing message, see "Check or
delete your outgoing message".

You cannot delete a pre-recorded
message. If you delete your
personal outgoing message the
pre-recorded outgoing message will
be automatically reinstated as your
outgoing message.

Answer mode

Choose which outgoing message you
want played to callers.

Answer delay

Answer delay sets the number of
times your BT Diverse 7450 will ring
before the answer machine picks
up your call and starts playing the
outgoing message. You can change
the Answer Delay setting to between
2-9 rings or Time Saver.

For compatibility with BT 1571 (or
another voicemail service) do not set
the ring delay to more than 6 rings.
For more information on BT 1571,
please see page 51.

Time saver

When you ring in to access your
messages remotely, if your answering
machine is set to time saver and you
have new messages it will answer
after 10 seconds, if you do not have
any new messages, it will answer
after 20 seconds. This means you can
hang up knowing you have no new
messages, saving you time and the
cost of the call.

Recording time

Set the maximum message length:
1, 2 or 3 minutes or unlimited.

Record your own outgoing message

1. Press Menu. Scroll

to

Answer Machine. Press OK.

2. Scroll

to

Outgoing Message and press OK.

3. Scroll

to

Record Message and press OK.

4. Scroll

or

to highlight

Answer & Record or Answer

Only and press OK.

5. Speak your announcement after the long beep. Press

Save to

stop recording.

6. Your message is then played back. If you want to delete it,

press

Delete during playback. Or press OK to save.

Check or delete your outgoing message

1. Press Menu. Scroll

to

Answer Machine. Press OK.

2. Scroll

to

Outgoing Message and press OK.

3. Scroll

to

Play Message. Press OK.

4. Scroll

to

Answer & Record or Answer Only and press OK.

5. Your message is then played back. If you want to delete it,

press

Delete during playback. Or press Stop to stop playback.

Answer settings

1. Press Menu. Scroll

to

Answer Machine. Press OK.

2. Scroll

to

Answer Settings and press OK.

3.

Answer Mode is highlighted, press OK. Press

or

to select the outgoing message mode,

Answer Only or

Answer & Record. Press OK.

4. Press

Back and then scroll

to

Answer Delay and press

OK. Press

or

to select the setting (2–9 rings or Time

Saver) and press

OK.

5. Press

Back and then scroll

to

Recording Time and

press

OK. Press

or

to select the maximum message

length,

1, 2 or 3 minutes or unlimited, and press OK.

6. Press

Back to return to the previous menu level.

38

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Switch the answering machine on/off at pre-set times

1. Press Menu. Scroll

to

Answer Machine. Press OK.

2. Scroll

to

Answer Settings and press OK.

3. Scroll

to

Timed Answer and press OK.

4.

Frequency is highlighted, press OK. Press

or

to select

Off, Daily, Mon to Fri, Saturday or Sunday and

press

OK.

5. Scroll

or

to Set Time On or Set Time Off and

press

OK.

6. Enter the time you want using the keypad in the format

hh:mm and press

OK. The display will show Saved.

Record a memo

You can record a memo message on the answer machine for
other users to hear when they listen to messages. Memo
messages are played back in exactly the same way as normal
answer machine messages.

1. Press

Menu. Scroll

to

Answer Machine. Press OK.

2. Scroll

to

Record Memo and press OK.

3. Listen to the voice prompt and after you hear the long beep,

speak your memo. When you’ve nished, press

Save.

4. Your memo will be played back to you. If you want to delete it,

press

Delete during playback. If you wait for it to be played

back it will be saved.

Call screening

When an incoming call is answered by the answering machine,

Screening? will be displayed on the handset.

To screen the call, press

Yes. To stop screening and let the

answering machine continue to take the call press

End.

Screening allows you to hear the caller talking to the
answering machine.

This allows you to hear who is calling in case you want to intercept
the call and talk to the caller. To do this, at any stage (screening or
not) press

.

39

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Message playback

1. Press Menu. Scroll

to

Answer Machine. Press OK.

2.

Play Messages is highlighted. Press OK.

3. The handset displays the number or name of the caller if

available, the date and time it was received and whether the
message is new (not been listened to) or old (already listened
to). The message is played automatically.

During playback you have the following options:

to hear the message over the handset

loudspeaker. Press

to play back through

the earpiece again.

or

to adjust the volume.

once to repeat the message.

to play the next message.

Delete or

to delete the current message.

Display shows

Deleted.

Stop or

to stop playback.

to cancel playback and return to standby.

At the end of playback the handset will return to standby.
The messages are renumbered to take account of any deleted
messages.

Delete all old messages

1. Press Menu. Scroll

to

Answer Machine. Press OK.

2. Scroll

to

Delete Msgs and press OK.

If there are no old (unplayed) messages, the display shows

No Old Msgs.

If there are old messages the display shows

Delete

old Messages? Press Yes to conrm or No to cancel.

3. Press

Back to return to the previous menu level.

Answering machine messages
that are not deleted are
automatically saved.

Memory full

If the caller’s still talking when the
memory becomes full the caller
hears “Thank you for calling” and the
machine will hang up.

You must delete messages before
your machine will be able to record
new ones. To delete old (played)
messages, see opposite or page 40
for instructions.

40

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Using the answering machine at the base

Switch on/off

1. Press . The setting is announced and the display briey

displays

On or Off.

Message playback

1. Press . New messages are played rst.

During playback:

to delete the current message.

once to repeat the message.

twice to play the previous message.

to play the next message.

to pause and resume playback.

to stop playback.

adjust the speaker volume + or – during playback.

At the end of playback press

and follow the voice prompt to

press

again to delete all old messages.

Remote access

You can operate your answering machine from any Touchtone™
phone by calling your BT Diverse 7450 and entering a 4 digit
security code.

To switch remote access on/off

1. Press Menu. Scroll

to

Answer Machine and press OK.

2. Scroll

to Answer Settings and press OK.

3. Scroll

to Remote Access and press OK.

4. Press

or

to select On or Off.

Remote access

When switched on, you can call in
from another phone to listen to your
messages and operate your answering
machine. You are asked to enter your
system PIN so that other people
cannot ring up and listen to your
messages. To change your System
PIN, see page 28.

41

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

If you forget to switch on your answering machine

1. Call your number from another phone and let it ring. After 20

rings the machine will switch on and answer your call.

2. Press

*

and enter your system PIN when prompted. Play
back your messages as shown below in ‘Operating your
answering machine remotely’. If you do not choose to switch
your answering machine On, it will switch off when the call is
ended.

Operating your answering machine remotely

1. Dial your phone number. When you hear your outgoing

message, press

*

. You will hear, “Please enter your

security code”.

2. Enter your 4 digit system PIN. You will hear, “You have X new

messages”. If you only have old messages you will hear “You have
X messages” followed by “To hear main menu press 1”.

When you have accessed your BT Diverse 7450, you can use
the keypad to operate your answering machine. Follow the
announcements and instructions you hear.

IMPORTANT

You should change the system PIN
from the original setting of 0000.

It is advisable to make a note of
your new PIN code and keep it
somewhere safe.

If you enter the incorrect PIN code
you will be allowed one further
attempt, if it is still incorrect you will
hear, “Thank you for calling”, and
your BT Diverse 7450 will hang up.

If no button is pressed for 8 seconds
or more, your BT Diverse 7450 will
hang up.

42

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

IMPORTANT

You must subscribe to your Network
Provider’s Caller Display service so
that you can use text messaging
and you must not withhold your
telephone number. A quarterly fee
may be payable, please contact your
network provider for more details.

You may also send messages to
landline phones that are NOT text
compatible. Messages to non­compatible lines will be connected
to voice text and delivered in spoken
words to the telephone as a call. Please
note that the conversion can translate
common abbreviations and smileys
etc, but to ensure maximum clarity of
message delivery, abbreviations etc
should be used sparingly.

Writing tips

Use the keypad to enter letters and
numbers, eg to write today (2day):

Press

four times to enter 2.

Press

DE

F

once to enter d.

Press

once to enter a.

Press

three times to enter y.

Press

to enter a space and use

and/or

for other characters,

punctuation marks and symbols.

Press

Clear to delete

incorrect characters.

Upper & lower case

Press

to change between upper
(ABC), lower (abc) and sentence (Abc)
case letters.

Maximum number of characters in
a text message is 160. The display
shows a character countdown from
160 down to 0.

Text messaging (SMS)

Welcome to the BT text messaging service on your BT Diverse

7450. Your BT Diverse 7450 can send and receive text messages
from participating mobile networks and compatible landline
telephones in the UK.

The xed line text service is provided under BT’s terms and
conditions for telephone service. These can be found by visiting
the BT.com website at: http://www.bt.com/terms

Subscribe to the text messaging service

When you send your rst text message from your BT Diverse 7450
you will automatically be registered for the service.

On receipt of your rst text through the service, the system will
send you a welcome text message back.

You may also register by sending the word

Register to 00000

upon which you will receive a conrmation message.

Cost of the xed line service

There is no subscription charge (other than the subscription to
Caller Display). Visit the BT.com website (www.bt.com) to nd
out how much it costs to send a text message (depends upon your
call package).

Sending messages

Send a text message

1. Press Menu, Text is displayed. Press OK.

2.

Write Message is highlighted. Press OK.

3. Use the keypad to enter your message.

Press

Options and scroll

or

to:

Send Press OK.

Enter the phone number and press

Send.

43

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

At any time, press Back to go back
to the previous screen, or press

to

cancel and return to standby.

If the text is not sent, the display
shows

Aborted!

It is stored in the Outbox and a

icon

is shown next to the entry.

In order to send and receive text
messages you must not withhold your
number. On most networks if you
normally withhold your number the
1470 prex presents your number
for you.

Templates

There are ve pre-set templates:
Please call
I’ll be there at
What time will you be home?
I’ll call you
Happy Birthday!

Receiving a call while writing a text

If you are writing a text and you
receive a call your text can be
recovered by following the options
to Write Message, where you can
continue to edit your text.

Or press Options to select a number from the
Phonebook, Redial list or Calls list. Scroll

or

to the option you want and press OK.
Scroll to the entry or number you want and
press

OK. Press OK again to send.

Store as Draft Press OK to save the message in the Draftbox for

sending later.

Template To insert a template, press OK. The template

options are displayed. Press

or

to

highlight the template you want then press

OK

to insert the template into your text.

4. When sending a message, the display shows

Sending Text

then

Sent.

5. Press

to cancel at any time and return to standby.

If a text message you tried to send was not successful, it is stored
in the Outbox.

View messages in the Outbox

1. Press Menu, Text is displayed. Press OK.

2. Scroll

to

Outbox and press OK.

3. Scroll

or

to the message you want and press

Read.

4. Press

Options and scroll

or

to:

Send Press Send to re-send the message to the

original recipient.

Details Press OK to display the telephone number and

date and time the text was received.

Delete Press OK. Display shows Delete?

Press

Yes to conrm or No to cancel.

Delete All Press OK. Display shows Delete All?

Press

Yes to conrm or No to cancel.

Store as draft Press OK. The display shows Saved.

44

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Using the Draftbox

Draft texts you store are kept in the Draftbox.

1. Press

Menu, Text is displayed. Press OK.

2. Scroll

to

Draftbox. Press OK.

3. Scroll

or

to the message you want and

press

Options.

4. Press

or

to select

Read, Delete or Delete All

and press

OK.

5. If you select

Read, you can edit the message, then press

Options and scroll

or

to select

Save, Send,

Delete or Delete All and press OK to conrm.

6. Press

to return to standby.

Receiving messages

When you receive a new text message, the

icon is displayed

and

New Text is displayed on the idle screen.

Read messages

1. Press Menu, Text is displayed. Press OK. Scroll

to

Inbox

and press

OK.

2. Scroll

or

to the text you want to read and

press

Read.

3. Press

or

to scroll through the text.

4. Press

Options and scroll

or

to:

Reply Press OK. Reply with original text?

is displayed.
Press

No to use a blank message or Yes

to keep original text in the reply.
Enter your message and press

Options,

select

Send and press OK.

Details Press OK to display the telephone number and

date and time the text was received.

Forward Press OK. Add more text if required and

proceed as shown on page 38 for creating
a new message.

Unread messages are marked new
with the

icon (once read the icon

changes to the

icon).

45

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Call Number Press OK. The telephone number is displayed

Press

to dial the number.

Store Number Press OK. The telephone number is displayed.

Enter a name for the number following the
instructions to store a name in the phonebook
as shown on page 18.

Delete Press OK. Display shows Delete?

Press

Yes to conrm or No to cancel.

Delete All Press OK. Display shows Delete All?

Press

Yes to conrm or No to cancel.

Store as Draft Press OK. The display will show Saved.

5. Press

to cancel at any time and return to standby.

Edit or delete templates

1. Press Menu, Text is displayed. Press OK.

2. Scroll

to

Template and press OK.

3. Scroll

or

to the template you want to edit or delete.

Press

Options.

4. Scroll

or

to select either Edit Template or

Delete Template and press OK.

Edit Entry Press Clear to delete characters.

Enter your template text and press

OK.

Delete? Press Yes to conrm or No to cancel.

5. Press

Back to return to the previous menu level.

Service Centre numbers

To send and receive text messages you need the telephone
number of your Network’s text Centre. If you accidentally delete
the Send or Receive Service Centre numbers you will need to
re-enter them in order for your text Service to work.

You can enter up to 4 Service Centre numbers – two Send and
two Receive.

The Send Service number is: 1470P1709400.

The Receive Service number is: 0800587529.

There are ve pre-set templates

Please call
I’ll be there at
What time will you be home?
I’ll call you
Happy Birthday!

You can change the templates to your
preferred message, up to a maximum
of 20 characters.

If you delete a template without
replacing the text it is marked
as

Empty.

All templates are restored if you reset
your BT Diverse 7450 to its default
settings, see page 29.

Do you have two text phone bases
connected to the same phone line?

If you have two text phone base
stations plugged into one line, you
are likely to experience problems
receiving text messages. Normally,
only one SMS enabled base unit
(DECT or cordless) can be plugged
into any line.

If you do want to use two base units
and still receive written text you must
delete receive service centre number
from one of the base stations. To do
this on your BT Diverse 7450, see page

46. This will allow you to send text via
either base station but texts will only
be received on the product with the
active receive centre number.

If you want to keep more than one
text enabled phone connected see
the alternative method on page 54
for instructions.

46

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Add or change Service Centre numbers

1. Press Menu, Text is displayed. Press OK.

2. Scroll

or

to

Settings and press OK.

3.

Text Centre is highlighted press OK.

4. Scroll

or

to Send Centre 1 or 2 or

Receive Centre 1 or 2 and press OK.

5. If necessary, press

Clear to delete the current number.

Enter the new service centre number and press

OK.

6. Press

Back to return to the previous menu level. Or press

to return to standby.

Select Send Service Centre

Only service centres that have numbers stored will be displayed as
Send Centres.

1. Press

Menu, Text is displayed. Press OK.

2. Scroll

or

to Settings and press OK.

3. Scroll

to

Send Service and press OK.

4. Press

or

to select the Send Centre menu and

press

OK.

Message alert

When you receive a text message:

• the new message beep will sound at the handset.

• the new text message icon is shown on the handset display.

• the base indicator light ashes.
These alerts can be switched On or Off.
The default setting is On.

Switch new text message alert on or off

1. Press Menu, Text is displayed. Press OK.

2. Scroll

or

to

Settings and press OK.

3. Scroll

to

New Text Alert and press OK.

4. Press

or

to select

On or Off and press OK.

5. Press

Back to return to the previous menu level.

If you have more than one ‘Text
Centre’ stored on your BT Diverse
7450 you will need to select which
one you want to use for sending (see
next section below).

47

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Using additional handsets

You can use up to ve BT Diverse additional handsets with your BT
Diverse 7450 base to extend your phone system without needing
to install extension sockets for each new phone.

Your BT Diverse 7450 handset can also be registered to up to four
other bases. You can then select the base you would prefer to use.

If you have purchased an additional handset you must register it
to your BT Diverse 7450 base before it can be used. The batteries
must be fully charged for 24 hours before you register it.

You may be able to register other DECT handsets to your BT
Diverse 7450. Compatibility of products may vary and the number
of features available may be reduced in doing so.

Easy registration of a new additional Diverse handset

To use easy registration a new handset must be used and the
base must have the PIN code 0000. (If the base PIN has been
changed then the longer registration procedure on the following
page will need to be followed).

1. The display will show

Please Register and once the handset

has been fully charged for 24 hours, press

Reg (left soft key).

2. The display will show

Press and Hold Base Find Key. The

button is located on the Diverse base underneath where

the handset sits. Press and hold the

button on the base for

approximately 8 seconds until the base beeps, then release.

3. Immediately, press OK on the handset to conrm. The base will

go into registration mode for 90 seconds and will beep when
registration is successful. The handset will automatically be
assigned the next available handset number and registration is
now complete.

If registration is not successful rst
time, please repeat the process again
in case the base registration period
ran out of time.

If there are already 5 handsets
registered to the base, the
registration will fail. You must
de-register another handset before
you can register the new one.

If your BT Diverse 7450 handset is
registered to more than one base,
you can select which base to use,
see page 26.

If you have a handset registered
to more than one base and then
de-register it from one of them
you will need to re-select which
base to use. Until the base is
selected the handset will display

Please Register.

Registration of handsets can only take
place while the base is not engaged
on another call.

48

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Registration of an additional handset when base
PIN changed

(i.e. if PIN changed from default setting of 0000)

At the handset:

1. Press

Menu, scroll

to

Settings and press OK.

2. Scroll

to

HS Settings and press OK.

3. Scroll

or

to Register and press OK.

4. Press

or

to select the base you want (1-4). You should

only select a base that has a

* displayed beside it. Press OK.

5. Enter the 4-digit system PIN then press

OK. The display shows

Overwrite the registration on Base x? Press Yes.

6. Press and Hold Base Find Key is displayed, press OK on the

handset to commence registration.

At the base:

1. Press and hold

for approximately 8 seconds until it

beeps and then release. Press

OK on the handset to conrm.

The base will go into registration mode for 90 seconds and
will then beep if registration is successful. The handset will
automatically be assigned the next available handset number.

Internal calls

Call another handset

If you have more than one handset registered to the base, you can
make internal calls between two handsets.

1. Press

and if you have one other handset it will ring. If

you have other handsets, press

or

to select the

handset (1-5) you want to call, then press

OK.

49

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Transfer a call

You can transfer an external call to another handset registered to
the base.

1. During your call, press

. Your external caller is put on hold.

2. If you have one other handset it will ring. If you have extra

handsets, press

or

to select the handset (1-5) you

want, then press

OK.

3. When the other handset answers you can announce the caller.

4. Press

Switch to switch between the two callers if required.

While speaking to the other handset, press to transfer the
call to the other handset.

3-Way conference call

You can hold a 3-way conference call between 2 internal callers
and 1 external caller

1. During your call, press

. Your external caller is put on hold.

2. If you have one other handset it will ring. If you have extra

handsets press

or

to select the handset (1-5) you

want, then press

OK.

3. When the other handset answers you can announce the call.

Press

Conf to join all callers.

If the other handset does not answer,
press

Back to return to your original

caller.

50

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Help

Phone does not work

• Have you removed the pull tab and are the batteries installed correctly? See page 6.

• Check that the mains power is correctly connected.

No dial tone

• Is the telephone cord of the base plugged into the phone socket?

• Check that the power is correctly connected.

• Only use the telephone cord supplied with the phone.

Cannot dial out or receive calls

• Check that the power is correctly connected.

• Is the telephone line cord (provided with the product) plugged into the phone socket.

• The batteries may need recharging.

• Has there been a power cut? If so, place the handset back on the base for 10 seconds and try

again. If it still does not work disconnect the batteries and mains power for 10 minutes, then
reconnect and try again.

You have a dial tone, but the phone will not dial out

• If you are connected to a switchboard, check whether you need to dial an access code.

Handset does not ring

• The ringer volume may be switched off on the handset or the base, see page 25 and 27.

• Check that the power is correctly connected to the base.

• Make sure the handset is registered to the base, see page 47.

No display

• The batteries may be at, dead or incorrectly inserted.

• Recharge or replace the batteries (any replacement batteries must be rechargeable and of the

same type supplied).

51

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

icon ashes

• Is the handset registered correctly to the base, see page 47.

• Check that the power is correctly connected.

• Check that the handset is within range of the base.

• The batteries are low, place the handset on the base/charger to recharge.

You hear the busy tone when you press

• Another handset registered to your BT Diverse 7450 base may be on the line.

Answering machine messages have the wrong date and time

• Have you set the date and time? See page 7.

Answer machine not recording messages.

• The memory may be full. Play and delete old messages, see pages 39-40.

• Check whether you have a network based Voice mail service, i.e. BT Answer 1571/BT Call Minder,

activated on your telephone line. If you have either:

BT Answer 1571 this service answers after 7 rings and cannot be changed. Set the BT Diverse 7450

Answer delay (page 37 "Answer Settings") to answer after six rings this will ensure that the answer
machine receives the message.

BT Call Minder this service allows you to vary when the service answers the call, either 0, 4, 7 or 10

rings. Change the Voice Mail service to answer after 7 or 10 rings and then set the Diverse 7450
Answer delay (page 37 "Answer Settings") to answer at either 6 or 9 rings to ensure that the answer
machine receives the message.

Cannot access your messages from another phone

• Has Remote access been disabled? To enable Remote access, see page 40.

No Caller Display number/name displayed

• Have you subscribed to a Caller Display service from your network provider, see page 31.

• The caller may have withheld their number.

• An exact name/number match was not found in your phonebook.

Check that you have stored the full STD dialling code.

52

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Cannot register a handset to a base

• You can register a total of 5 handsets to your BT Diverse 7450 base and you can register your BT

Diverse 7450 handset to up to 4 bases. Check that you have not exceeded the limits.

• Check that you have entered the correct PIN number (default PIN 0000).

• Check that you are at least one metre away from other electrical equipment to avoid interference

when registering.

Base unit does not ring, but the lights are on

• Have you connected the telephone line to the telephone wall socket correctly?

• You must use the telephone line cord supplied with the product otherwise the phone

may not work.

• Is the base ringer set to off?

• You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still

experience problems.

Buzzing noise on my phone or on other electrical equipment nearby

• Sometimes your BT Diverse 7450 can interfere with other electrical equipment if it is placed

too close. It is recommended that you place your BT Diverse 7450 at least one metre away from
electrical appliances or metal obstructions to avoid any risk of interference.

• Are you using your Diverse 7450 on a Broadband line? If you are, then please ensure that it

is connected via an ADSL microlter otherwise it may cause problems with your phone and
Broadband service. BT ADSL microlters can be purchased from www.shop.bt.com

You keep hearing a beep

• You have pressed the wrong button in a sequence. Check the prompts in the display or refer to

instructions in this user guide.

• The New Call alert might be switched on. The default setting is Off but if you have switched this

feature On, then your handset will beep when a missed call is received in your Calls list. See page
32 if you want to switch this feature Off.

• The beeping might be a new text message alert. Check if you have received a new text message

and not viewed it yet, see page 44. This alert can be switched Off, see page 46.

• Your battery may be low. Please refer to the battery icons on page 9 and check against the icons

on your handset display. If your battery is low, you will need to place the handset on the base to
charge it.

• You may be hearing an error tone. If you press and hold a handset button that does not have

a dual-function associated with it i.e. the BT button, then a long press will emit an error tone
(providing the handset key tone is set to on) and will not open the BT menu. A long press and
hold is only used for dual-function buttons i.e. a speed dial and keylock button etc, when the
dual-function will respond and there will be no error tone.

53

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Customer Helpline

If you are still experiencing difculties please call the BT Diverse 7450 Helpline on 0800 218 2182*
or email [e-mail].

Possible problems with text messaging

Text messages cannot be sent and screen displays Message not sent

• The base station power supply or telephone line cord might not be properly connected.

• Check that the base station power supply is plugged into the mains socket and switched on and

that the telephone is plugged into the telephone wall socket.

• There might be a fault on the line. Check your telephone line is working properly.

• You might have deleted the server number in error. See page 46 for instructions on how to enter

the number.

Cannot send text

• Check service centre number is correct including 1470P prex (this is for BT lines. If you have

another network provider please check the prex number with them). In order to send and receive
text messages you must not withhold your number. If you normally withhold your number the
1470 prex presents your number for you.

Cannot receive text

• You will not be able to receive text messages until you have rst sent a message. The rst message

sent registers you with the text service.

• More than one text messaging product is plugged into the line. Either remove the other text

(SMS) enabled products or see below "I want to use more than one text (SMS) enabled product on
my telephone line" for alternative instructions.

• Check service centre number is correct.

• Ensure you have subscribed to a Caller Display service and that it is active. You can check this by

noting if your phone displays your caller’s number when you receive an incoming call.

54

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

I want to use more than one text (SMS) enabled product on my telephone line

It is possible to connect more than one SMS product to the same telephone line and for both of them
to send and receive Text messages, but you must amend the nal digit of both the Send and Receive
Service Centre telephone numbers rst.

All BT text capable telephones are provided with the same send and receive telephone numbers, but
with two or more text capable telephones connected to the same telephone line, delivery of text
messages becomes unreliable causing the text to be delivered as a normal telephone call which when
answered will be an electronic Text to Speech message.

To overcome this problem you must keep one of the products as it is with the default Send &
Receive ending in a '9', but for the second and subsequent products you must change the nal
digit of the Service Centre numbers (from the default ‘9’) to any unique number between 1 and
8 i.e for a second product change last digit from a '9' to a '1' by changing the Send number from
1470P17094009 to 1470P17094001 and the Receive number from 0800587529 to 0800587521.
For the Send number, go into

Text - Settings- Send centre 1- and amend the last digit and then

press

Save…. (For Rcv. Centre, go into Text - Settings - Rcv. Centre 1 and amend the last digit

and then press

Save).

Once changed, for the products that you have assigned new send and receive numbers, you need to
send a new registration text to the Fixed Line Text Service platform to register the new identity
(i.e. send a text to 00000 from the product that you changed the Send & Receive numbers).
You can then send and receive text messages from more than one product.

Text has previously been sent and received but you are now only receiving voice
spoken text messages, from number 0845 6021111.

• This may be due to your line being de-registered at the text service centre. All you need to do is

text

Reset and send it to 00000. You will receive a conrmation message back. This assumes that

your Caller Display service is active and working on your line. Messages sent to 00000 are free.

Further help and advice for text queries on BT lines:

• BT Residential customers – call 151, choose option 2, when prompted by the Fault Management

Service select option 2, enter your phone number on the handset and wait to speak to a customer
adviser.

• BT Business Customers – call 152, choose option 2, when prompted by the Fault Management

Service select option 2, enter your phone number on the handset and wait to speak to a customer
adviser.

• For other telephone service providers please contact their customer services.

55

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

General sales enquiries

• BT Residential lines – call 150. BT Business lines – call 152.

• For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business).

• Additional handsets are available from the Helpdesk on 0800 218 2182*.

Billing enquiries

• Refer to the telephone number shown on your telephone bill.

Other functions and services available from the text messaging service

By sending the following commands to the BT text self administration facility you can control
functions and capabilities in your text phone and the way messages are handled.

1. Press

Menu. Text is highlighted. Press OK.

2.

Write Message is highlighted. Press OK.

3. Use the keypad to type in the following commands (depending upon what you want to do):

Opt out from receiving voice text messages.

Turns off the opt out option.

Turns on permanent voice text message delivery to your phone.

All incoming text is delivered as voice text.

Turns off permanent voice text message delivery.

4. Press

Options. Send is highlighted, press OK.

5. Enter the number 00000 then press

Send.

If you are sending a message from a xed line phone to another xed line phone

DE

F

Forces a message you send to be delivered as a voice text even though the recipient
may have a text enabled phone and usually receives written text. This command is inserted at the
start of the message and applies only to that message, e.g.

DE

F

‘Hello I will be home late’.

User Guide formats

This document is also available in other formats, such as Large print, Braille and Audio CD.
If you would like a copy, please call 0800 218 2182*.

56

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

General information

IMPORTANT

This equipment is not designed for making emergency telephone call when the power fails.
Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks and private
switchboards in the United Kingdom.

Replacing the handset batteries

After a time, you may nd that the handset batteries are running out of charge more quickly. This is a
standard sign of wear and the batteries will need replacing.

1. Slide open the battery compartment cover.

2. Take out the old batteries and replace with 2x AAA NiMH 600mAh

rechargeable batteries.

3. Push the battery compartment cover back on until it clicks into place.

Replacing the base plinth

If you ever remove the base plinth then follow this diagram re-attach it:

WARNING

Do not immerse batteries in water or throw them into a re, or dispose of them with ordinary
domestic refuse.

BT accepts no responsibility for damage caused to your BT Diverse 7450 by using any other types
of batteries.

There is a risk of explosion if incorrect batteries are tted.

57

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Safety information

• Only use the power supply suitable for the BT Diverse 7450 range. Using an unauthorised power

supply will invalidate your guarantee and may damage the telephone. The item code for the base
mains power supply is 048611. If you have purchased a Diverse additional handset the item code
for the charger mains power supply is 048610.

• Use only the approved rechargeable batteries supplied. Spare rechargeable batteries are available

from the BT Diverse 7450 Helpline on 0800 218 2182*.

• Do not open the handset (except to replace the handset batteries) or the base. This could expose

you to high voltages or other risks. Contact the Helpline on 0800 218 2182* for all repairs.

• If the keylock is switched on, it is possible to make calls to emergency services numbers

999 and 112.

• Radio signal transmitted between the handset and base may cause interference to hearing aids.

• It is recommended that advice from a qualied expert be sought before using this product in the

vicinity of emergency/intensive care medical equipment.

• It is recommended that if you have a pacemaker tted you check with a medical expert before

using this product.

• Your product may interfere with other electrical equipment, e.g. TV and radio sets, clock/alarms

and computers if placed too close.

• It is recommended that you place your product at least one metre away from such appliances to

minimise any risk of interference.

• Never dispose of batteries in a re. There is a serious risk of explosion and/or the release of highly

toxic chemicals.

Cleaning

• Clean the handset and base (or charger) with a damp (not wet) cloth, or an anti-static wipe.

Never use household polish as this will damage the product. Never use a dry cloth as this may
cause a static shock.

58

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Environmental

• Do not expose to direct sunlight.

• The handset may become warm when the batteries are being charged or during prolonged

periods of use. This is normal. However, we recommend that to avoid damage you do not place
the product on antique/veneered wood.

• Do not stand your product on carpets or other surfaces which generate bres, or place it in

locations preventing the free ow of air over its surfaces.

• Do not submerge any part of your product in water and do not use it in damp or humid

conditions, such as bathrooms.

• Do not expose your product to re, explosive or other hazardous conditions.

• There is a slight chance your phone could be damaged by an electrical storm. We recommend that

you unplug the power and telephone line cord during an electrical storm.

Product disposal instructions

The symbol shown here and on the product means that the product is classed as Electrical
or Electronic Equipment and should not be disposed with other household or commercial
waste at the end of its working life.

The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) has been put in
place to recycle products using best available recovery and recycling techniques to minimize the
impact on the environment, treat any hazardous substances and avoid the increasing landll.

Product disposal instructions for residential users

When you have no further use for it, please remove any batteries and dispose of them and the
product as per your local authority’s recycling processes. For more information please contact your
local authority or the retailer where the product was purchased.

Product disposal instructions for business users

Business users should contact their suppliers and check the terms and conditions of the purchase
contract and ensure that this product is not mixed with other commercial waste for disposal.

Guarantee

Your BT Diverse 7450 is guaranteed for a period of 12 months from the date of purchase.

Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s
discretion, the option to replace the BT Diverse 7450 or any component thereof, (other than
batteries), which is identied as faulty or below standard, or as a result of inferior workmanship or
materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or
repaired product.

59

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

The conditions of this guarantee are:

• The guarantee shall only apply to defects that occur within the 12 month guarantee period.

• Proof of purchase is provided.

• The equipment is returned to BT or its agent as instructed.

• This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and

tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than
through approved agents.

• This guarantee does not affect your statutory rights.

Within the 12 month guarantee period:

If you experience difculty using the product, prior to returning your product, please read the
Help section beginning on page 50 or contact the BT Diverse Helpdesk for assistance on
0800 218 2182* or email [e-mail]. Additional answers to Frequently Asked
Questions are available from www.bt.com/producthelp

In the unlikely event of a defect occurring, the helpdesk will issue a Fault Reference Authorisation
(FRA) number and instructions for replacement or repair. Please note you will need the FRA number
before returning the product. This does not affect your statutory rights.

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee period has ended, the repair must meet the approval
requirements for connection to the telephone network. If you require technical assistance outside
of the 12 month guarantee period, please call BT's approved technical support agent, Helpdesk
solutions on 0870 240 5029.

Returning your phone

If the Helpline is unable to remedy your problem they will issue a Fault Reference Authorisation
number and ask you to return the product to your original place of purchase. Where possible, pack
the product in its original packaging. Please remember to include all parts, including the line cords,
power supply units and the original batteries.

For your records

Date of purchase:

Place of purchase:

Serial number:

For guarantee purposes proof of purchase is required so please keep your receipt.

* Calls made from within the UK mainland network are free. Mobile and International call costs may vary.

60

If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or email [e-mail]

Technical information

How many telephones can I have?

All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to
calculate the number of items which may be connected to any one telephone line. Your BT Diverse
7450 has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded, the telephones
may not ring. With different telephone types there is no guarantee of ringing, even when the REN is
less than 4. Any additional handsets and chargers that you register have a REN of 0.

R&TTE

This product is intended for use within the UK for connection to the public telephone network and
compatible switchboards.

This equipment complies with the essential requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive 1999/5/EC.

Declaration of Conformance

Hereby, VTech declares that this BT Diverse 7450 is in compliance with the essential requirements
and other relevant provisions of Directive 1999/5/EC.

If you would like a copy of the Declaration of Conformance, please email
[e-mail]

Connecting to a switchboard

This product is intended for use within the UK for connection to the public telephone network and
compatible switchboards, which support tone and pulse dialling and timed break or earth recall.
If in doubt please consult your service provider.

Inserting a pause

With some switchboards, after dialling the access code you may have to wait for a moment while the
switchboard picks up an outside line so you will need to enter a pause in the dialing sequence.

Press and hold

to insert a pause (P) before entering the telephone number.

You may also need to enter a pause when storing international numbers or charge card numbers.

Recall

You may need to use the recall function if you are connected to a switchboard/PBX (Private Branch
Exchange), contact your PBX supplier for further information. The recall function is set to timed break
recall by default and is also used for BT Calling Feature.

Ofces worldwide

The se rvices de scribed in t his publica tion are subject t o availabili ty
and may b e modied from tim e to time. Ser vices and equipme nt
are provided subject to Br itish Telecommuni cations pl c’s respec tive
standard condit ions of cont ract. Not hing in this pu blicatio n forms
any par t of any contract.

© Brit ish Telecommunications p lc 2010.
Regis tered Of ce: 81 Newgate Str eet, Lond on EC1A 7AJ.
Regis tered in England No . 18000 00.
Prin ted in China.

Designed and produ ced by The Ar t & Design Par tnersh ip Ltd.

BT Div erse 7450 (02/10 ) Issue 1

BT &

Working together, supporting energy saving products

BT & British Gas have joined forces to help our customers nd new ways to save energy

around the home, so we can all do our bit for the environment & save money too!