BT Diverse 6350 User Manual

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

User Guide

BT DIVERSE 6350

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Welcome…

to your BT Diverse 6350 digital
corded /cordless twin telephone
answering machine

■ Directory lets you store up to 100 names and numbers

for easy dialling.

■ Copy the whole directory or individual entries to and

from your mobile phone SIM card.

■ Use the headset with the cordless handset to keep

your hands free for other tasks while making and
receiving calls.

■ Send and receive SMS text messages.

■ Caller Display lets you see who’s calling and your phone

stores details of the last 30 callers in a Calls list. Caller
Display requires subscription.

■ Answering machine can be operated from the corded

telephone base, the additional handset or by remote
access from another phone.

■ Expandable system. You can have up to 6 GAP

compatible handsets registered to your BT Diverse 6350
corded telephone. Make internal calls between two
handsets while a third is on an external call.

■ Digital call clarity with up to 300m range outdoors and

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

up to 50m indoors (in ideal conditions).

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

This User Guide provides you with all
the information you need to get the
most from your phones.

You must first set up your phones
before you can use them. This
doesn’t take long as it is easy to do.
Just follow the simple instructions on
the next few pages.

■ Need help?

If you have any problems setting up or using your
BT Diverse 6350, contact the Helpline on

or email [e-mail]

3962

Alternatively, you may find the answer in ‘Help’ at the
back of this guide.

0870 240

Got everything?

■ BT Diverse 6350 corded

telephone

■ Mains power adaptor

■ Handset cord

■ Telephone line cord

■ BT Diverse 6200 additional

handset with belt clip

■ BT Diverse 6200 charger

■ Mains power adaptor

for the charger

■ Headset for additional handset

■ 2 x AAA rechargeable batteries

for additional handset (already
inserted in handset)

■ Desk mount (already fitted)

■ 2 Screws and wall plugs

■ Hearing aid?

Please note that the BT Diverse 6350 works by sending
radio signals between the base and handset. These
signals may interfere with some hearing aids, causing a
humming noise.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

4

In this guide

Getting started . . . . . . . . . . . . . . . . . .8

Location . . . . . . . . . . . . . . . . . . . . . . .8

Setting up . . . . . . . . . . . . . . . . . . . . . .9

Battery low warning . . . . . . . . . . . . . . .10

Getting to know your phone . . . . . . .12

Corded telephone base . . . . . . . . . . . .12

Additional handset . . . . . . . . . . . . . . .13

Main display icons . . . . . . . . . . . . . . . .14

Navigating the menus . . . . . . . . . . . . .15

Menu map . . . . . . . . . . . . . . . . . . . . . .16

Using your phone . . . . . . . . . . . . . . . .17

Switch handset on and off . . . . . . . . . .17

Handset ringer on/off . . . . . . . . . . . . .17

Making calls . . . . . . . . . . . . . . . . . . . .17

Handsfree . . . . . . . . . . . . . . . . . . . . . .18

Headset . . . . . . . . . . . . . . . . . . . . . . .19

Volume . . . . . . . . . . . . . . . . . . . . . . . .19

Secrecy . . . . . . . . . . . . . . . . . . . . . . . .19

Redial . . . . . . . . . . . . . . . . . . . . . . . . .20

Keypad lock . . . . . . . . . . . . . . . . . . . . .21

Quick access to messages . . . . . . . . . .22

SMS text messages . . . . . . . . . . . . . . .22

Messages on the

answering machine . . . . . . . . . . . . . . .22

Calls . . . . . . . . . . . . . . . . . . . . . . . . . .23

Directory . . . . . . . . . . . . . . . . . . . . . . .23

Open the directory . . . . . . . . . . . . . . .23

Entering names . . . . . . . . . . . . . . . . . .23

Writing tips . . . . . . . . . . . . . . . . . . . . .24

Character map . . . . . . . . . . . . . . . . . .24

New directory entry . . . . . . . . . . . . . . .25

Insert a pause into a directory entry . . .25

Dial from the directory . . . . . . . . . . . .25

View a directory entry . . . . . . . . . . . . .26

Copy an entry to another handset . . . .26

Copy the entire directory to

another handset . . . . . . . . . . . . . . . . .27

Edit an entry . . . . . . . . . . . . . . . . . . . .27

Delete an entry . . . . . . . . . . . . . . . . . .28

Delete the entire directory . . . . . . . . . .28

Copy SIM . . . . . . . . . . . . . . . . . . . . . .28

Copy to/from SIM card . . . . . . . . . . . . .29

Internal calls . . . . . . . . . . . . . . . . . . . .30

Call another handset . . . . . . . . . . . . . .30

Transfer a call to another handset . . . .30

Put a caller on hold and call

another handset . . . . . . . . . . . . . . . . .31

Conference call . . . . . . . . . . . . . . . . . .31

Caller Display . . . . . . . . . . . . . . . . . .32

Calls list . . . . . . . . . . . . . . . . . . . . . . .32

View the calls list . . . . . . . . . . . . . . . . .32

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

5In this guide

Dial from the calls list . . . . . . . . . . . . .33

Copy a number to the directory . . . . . .33

Delete an entry in the calls list . . . . . . .33

Delete the entire calls list . . . . . . . . . .34

Read, edit and send

draft SMS messages . . . . . . . . . . . . . .44

Reading SMS text messages . . . . . . . .45

SMS Alert . . . . . . . . . . . . . . . . . . . . . .46

SMS Service Centre numbers . . . . . . . .46

BT Calling Features . . . . . . . . . . . . . .35

BT Helpdesk . . . . . . . . . . . . . . . . . . . .35

BT Directory Enquiries . . . . . . . . . . . . .35

Call Divert On . . . . . . . . . . . . . . . . . . .36

Call Divert Off . . . . . . . . . . . . . . . . . . .36

Check Divert . . . . . . . . . . . . . . . . . . . .36

Call Waiting On . . . . . . . . . . . . . . . . . .37

Adding or changing

SMS Service Centre numbers . . . . . . . .47

Select a Send Service Centre number . .47

SMS User Areas . . . . . . . . . . . . . . . . . .48

Setting up a user area . . . . . . . . . . . . .48

Send a text to an SMS user area . . . . .49

Open an SMS user area . . . . . . . . . . . .49

Call Waiting Off . . . . . . . . . . . . . . . . . .37

Check Call Waiting . . . . . . . . . . . . . . .37

Handset settings . . . . . . . . . . . . . . . .50

Ringer melody and volume . . . . . . . . .50

SMS text messages . . . . . . . . . . . . . .38

Subscribe to SMS service . . . . . . . . . . .38

Cost of fixed line service . . . . . . . . . . .39

Send an SMS text message . . . . . . . . .39

Receiving a call while writing a text . . .40

Screen font and contrast . . . . . . . . . . .50

Handset name . . . . . . . . . . . . . . . . . .51

Handset beeps . . . . . . . . . . . . . . . . . .52

Auto talk . . . . . . . . . . . . . . . . . . . . . . .52

Select base . . . . . . . . . . . . . . . . . . . . .53

Sent messages in the Outbox . . . . . . .41

Saved messages in the Drafts folder . .41

Entering text . . . . . . . . . . . . . . . . . . . .41

Special characters . . . . . . . . . . . . . . . .41

Writing tips . . . . . . . . . . . . . . . . . . . . .42

SMS templates . . . . . . . . . . . . . . . . . .42

Edit SMS template . . . . . . . . . . . . . . . .43

Delete SMS template . . . . . . . . . . . . . .43

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Base settings . . . . . . . . . . . . . . . . . . .54

Ringer melody and volume . . . . . . . . .54

Dialling mode . . . . . . . . . . . . . . . . . . .54

Handset beeps on/off . . . . . . . . . . . . .55

Music on hold . . . . . . . . . . . . . . . . . . .55

System PIN . . . . . . . . . . . . . . . . . . . . .56

Repeater mode . . . . . . . . . . . . . . . . . .57

6 In this guide

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Calendar/Clock . . . . . . . . . . . . . . . . . .58

Appointment reminder . . . . . . . . . . . .58

Alarm . . . . . . . . . . . . . . . . . . . . . . . . .59

Time & Date . . . . . . . . . . . . . . . . . . . .60

Answering machine . . . . . . . . . . . . . .61

Date and time . . . . . . . . . . . . . . . . . . .61

Operating the answering machine

at the base . . . . . . . . . . . . . . . . . . . . .62

Switch on/off . . . . . . . . . . . . . . . . . . . .62

Loudspeaker volume . . . . . . . . . . . . . .62

Message indicator . . . . . . . . . . . . . . . .62

Play, repeat, skip, delete . . . . . . . . . . .62

Operating from a handset . . . . . . . . . .63

Switch on/off . . . . . . . . . . . . . . . . . . . .63

Outgoing messages . . . . . . . . . . . . . . .64

Answer & Record . . . . . . . . . . . . . . . . .64

Answer Only . . . . . . . . . . . . . . . . . . . .64

Record your own outgoing message . . .65

Play outgoing message . . . . . . . . . . . .65

Answer delay . . . . . . . . . . . . . . . . . . . .66

Audible message alert . . . . . . . . . . . . .66

New message display . . . . . . . . . . . . . .67

Quick access to your messages . . . . . .67

Play, pause, delete, volume . . . . . . . . .67

Delete all messages . . . . . . . . . . . . . . .68

Record a memo . . . . . . . . . . . . . . . . . .68

Call screening using a handset . . . . . . .69

Call screening at the base . . . . . . . . . .69

Answering machine settings . . . . . . . .70

Memory full . . . . . . . . . . . . . . . . . . . . .71

Remote access . . . . . . . . . . . . . . . . . .72

Security PIN . . . . . . . . . . . . . . . . . . . .72

Switch on answering machine

remotely . . . . . . . . . . . . . . . . . . . . . . .72

Time saver . . . . . . . . . . . . . . . . . . . . .72

Operating your answering machine

from another phone . . . . . . . . . . . . . . .73

Message indicator . . . . . . . . . . . . . . . .74

Additional handsets and bases . . . . . .75

Registering additional handsets . . . . . .75

Register a new BT Diverse 6200
handset to your BT Diverse 6350

base . . . . . . . . . . . . . . . . . . . . . . . . . .75

Register your handset to

another base . . . . . . . . . . . . . . . . . . . .76

Select a base . . . . . . . . . . . . . . . . . . . .77

De-register handset . . . . . . . . . . . . . . .77

Help . . . . . . . . . . . . . . . . . . . . . . . . . .78

Helpline . . . . . . . . . . . . . . . . . . . . . . .82

For your records . . . . . . . . . . . . . . . . .83

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

General information . . . . . . . . . . . . . .84

Safety . . . . . . . . . . . . . . . . . . . . . . . . .84

Cleaning . . . . . . . . . . . . . . . . . . . . . . .85

Environmental . . . . . . . . . . . . . . . . . . .85

Product disposal instructions . . . . . . . .86

Connecting to a switchboard . . . . . . . .87

Dialling mode . . . . . . . . . . . . . . . . . . .87

Guarantee . . . . . . . . . . . . . . . . . . . . . .87

Additional/Replacement items . . . . . . .88

How many telephones can you have? . .89

R&TTE . . . . . . . . . . . . . . . . . . . . . . . .89

Wall mounting your phone . . . . . . . . .90

7In this guide

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

8

Getting started

WARNING

Do not place your BT Diverse 6350
in the bathroom or other humid
areas.

Handset range

The BT Diverse 6200 additional
handset has a range of 300 metres
outdoors when there is a clear line
of sight between the base and the
handset. When there is no clear
line of sight between the base and
the handset, e.g. base indoors and
handset either indoors or outdoors,
the range could be reduced to 50
metres. Thick stone walls can
severely affect the range.

Signal strength

The symbol on your handset
screen indicates when you are in
range. When you are out of range,
it flashes and the screen displays
SEARCHING and there is a beep,
you are out of range.

IMPORTANT

The BT Diverse 6350 corded
telephone must be plugged into
the mains power at all times.

Which socket?

Power socket

Telephone line socket

Location

You need to place your BT Diverse 6350 close enough to
a mains power and telephone socket so that the cables
will reach.

Make sure it is at least 1 metre away from other electrical
appliances to avoid interference.

Your BT Diverse 6200 additional handset works by
sending radio signals between the handset and the BT
Diverse 6350 corded telephone. The strength of the
signal depends on where you site the telephone. Putting
it as high as possible ensures the best signal.

Your BT Diverse 6350 and BT Diverse 6200 additional
handset can both be wall mounted, see wall mounting on
page 90.

Setting up

Corded telephone

1. Connect the straight end of the curly handset cord
into the base. Connect the other end of the cord to
the handset.

2. Plug the mains power adaptor into the power socket on
the underside of the base. Plug the other end into the
mains socket. The display lights up.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Power adaptor cable

3. Connect the telephone line cord to the base of the BT
Diverse 6350 corded telephone and plug the other end
into the wall socket.

Telephone line cord

4. Press the line cables into the grooves on the base of the
phone so that the phone can lie flat.

Getting started

Providing you have subscribed to
your network’s Caller Display
service, the day and time is
automatically set when you receive
your first incoming call.

However, you can also set the day
and time manually,

see page 60.

9

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

10

Getting started

Battery low warning

When the batteries need
recharging, the handset beeps and
the display shows .

Battery level

The battery symbol shows the
current level

Battery performance

To keep your batteries in the best
condition, leave the handset off
the base for a few hours at a time
(after the initial 16 hour charge).

Running the batteries right down
at least once a week will help them
last as long as possible.

On a full charge, your BT Diverse
6200 additional handset gives up
to 13 hours talk time or up to 170
hours standby.

The charge capacity of
rechargeable batteries will reduce
with time as they wear out, giving
the handset less talk/standby time.
Eventually they will need to be
replaced

Batteries and handset may
become warm during charging.
This is normal.

Setting up

Additional handset and charger

Location

You need to place your BT Diverse 6200 charger close
enough to a mains power socket so that the cable will
reach.

Your BT Diverse 6200 additional handset and charger
can be wall mounted, see wall mounting on page 90.

4. Plug the power adaptor cable into the underside of
the charger.

Power adaptor cable

5. Plug the power adaptor into the mains wall socket and
switch the power on.

6. Batteries will come inserted in the battery compartment.
Pull the plastic tag as instructed to activate the batteries.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

11Getting started

7. Place the handset in the charger and charge the handset
for at least 16 hours.

The BT Diverse 6200 additional handset comes pre­registered to the corded telephone base, so once the
handset has been fully charged, it is ready for use.

If you purchase any further additional handsets you will
need to register them. Please see page 75 for
instructions.

Your BT Diverse 6350 is now ready for use.

Under no circumstances use non­rechargeable batteries. Only use
NiMH rechargeable batteries with
a recommended capacity of
750mAh. Using inappropriate
batteries will invalidate your
guarantee and may damage the
telephone.

Helpline

If you are having any difficulties
setting up or using your BT Diverse
6350, please call the BT Diverse
Helpline on

[e-mail]

0870 240 3962 or email

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

12

Getting to know your phone

Corded telephone

Menu/Options

Opens the menu, page 15.

Selects on screen options.

Press to make a call, page 17.

Also used for Handsfree calling, page 18.

When the phone is wall mounted you can

hang the handset here if you need to

leave the phone during a call.

Rotates to hold the handset in place

For use with switchboards and certain

Quick access to a range of BT Calling

Rings all registered handsets, so you can

Used to register additional handsets.

Insert a SIM card for copying numbers/

names to the directory,

Switches your answering machine on/off,

Press once to repeat current message,

press again to play the previous

Talk/Handsfree

Handset park

Handset hook

when wall mounted.

R. Recall

network services.

page 35.

Features,

Find

find them.

SIM reader

page 28.

On/Off/Ans

page 62.

Skip <

message,

page 63.

T

B

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Display

Shows the status of your phone.

Navigation

Lets you redial numbers,
page 20, open your text
message inbox,
make internal calls, page 30,
open the Calls list,
and adjust the volume during
a call,

Directory/Options

Opens the directory, page 23
Selects on screen options.

End

Press to end calls.
Also lets you exit from menu.

New message indicator

Flashes to indicate that
you have received an SMS
message or a missed call.

Line in use indicator

Lights up when the line
is in use.

Stop

Press to stop playback or
cancel the current function,
page 63.

Play

Press to play messages.

Del

Press to delete messages.

Skip >

Press once to play the next
message, page 63.

page 45,

page 32

page 19.

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Additional handset

Shows the status of your handset.

Opens the menu, page 15.

Selects on screen options.

Press to make a call, page 17.

Also used for Handsfree calling,

For use with switchboards and

certain network services.

Display

Menu/Options

Talk/Handsfree

page 18.

Keypad

R. Recall

Getting to know your phone

LED

When you have missed calls, the
missed calls LED flashes and the
screen tells you there are new calls
in the calls list,page 32.

Navigation

Lets you redial numbers, page 20,
open your text message inbox,

page 45, make internal calls, page
30, open the Calls list, page 32

and adjust the volume during a
call, page 19.

Directory/Options

Opens the directory, page 23.
Selects on screen options.

End

Press to end calls.
Also lets you exit from menu.

Headset socket

Lets you plug in a headset,

page 19.

BT

Quick access to a range of
BT Calling Features, page 35.

13

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

14

Getting to know your phone

BT Diverse 6350 corded telephone main display icons

Answering machine on.

Angled – during a call

Moving – incoming call

or caller on hold.

13:33

Menu Names

BT Diverse 6200 additional handset main display icons

Answering machine on.

Angled – during a call

Moving – incoming call

or caller on hold.

Handset 1

13:33

Handset ringer off.

In range. Flashes when
you are out of range.

Shows current battery level.

Menu Names

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Keypad lock on.

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Navigating the menus…

Your BT Diverse 6350 has a menu system which is easy
to use. Each menu leads to a list of options. Have a look
at the menu map on the following page.

Press

MENU to open the main menu and use the

navigation button to scroll up or down to the menu you
want. Press the

OK option button to access the features

in the menu.

… and selecting menu options

Once the menu list you want is open, use the navigation
button to scroll up or down through the options then

OK to select the option you want. For example, to

press
adjust the handset ringer melody for external calls:

1. Press

MENU then scroll DOWN to

and press OK. Display shows

2. Press

OK. Display highlights

Navigate
Press

RIGHT or LEFT to display and hear the option.

SAVE to confirm.

HANDSET SETTINGS

RINGER

.

EXTERNAL MELODY

.

Getting to know your phone 15

Go back one level

You can go back to the previous menu level at any time
by pressing the

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BACK option button.

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

16

Getting to know your phone

Exit menu: If you want to exit a menu or the directory, either press END until the display
returns to standby, or press

BACK until the standby screen appears.

Corded handset menu map Cordless handset menu map

Names • New entry • Show details

• Delete entry • Edit entry • Copy entry

• Copy directory

SMS messages • Write message •
Inbox • Drafts • Outbox • Templates •
SMS Settings

Answer Machine • Play messages

• Delete messages • Answer On / Off

• Record memo • Outgoing message

• Answer Settings

Base Settings • Ringer • Display

• Dialling • Keypad • Music on hold

• System PIN / R

Calendar / Clock • Appointments

• Set Alarm • Time / Date

Registration • De-register H/Set

• SIM copy • Delete all

epeater mode

Names • New entry • Show details

• Delete entry • Edit entry

• Copy entry

• SIM copy • Delete all

SMS messages • Write message

• Inbox

• SMS Settings

Answer Machine • Play messages

• Delete messages • Answer On / Off

• Record memo • Outgoing message

• Answer Settings

Handset Settings • Ringer • Display

• Handset name

• Select Base

Base Settings • Ringer • Dialling

• Music on hold • System PIN

• Repeater mode

Calendar / Clock • Appointments

• Set Alarm • Time / Date

Registration • Register Handset

• De-Register H / Set

• Copy directory

• Drafts • Outbox • Templates

• Keypad • Auto Talk

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Using your phone

The instructions and features are the same using
either the corded telephone or the cordless handset
unless stated otherwise.

Switch handset on and off (cordless handset only)

1. Press

2. Press

and hold to switch the handset off.

and hold again to switch it back on.

Handset ringer on/off (cordless handset only)

1. Press

and hold to switch the handset ringer off.

Display shows .

2. Press again to switch it back on.

Making calls

Make an external call

1. Using the corded handset: Pick up the handset and dial
the number.

or
Using the cordless handset:

. Dial the number.

Line In Use light on the BT Diverse 6350 corded

The
telephone lights up to indicate the line is in use.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Pick up the handset and press

Note

Press the BACK options button to
go back to the previous step in a
menu. Or press END to cancel and
return the phone to standby.

Call timer

Your phone automatically times
the duration of every external call.
The time is shown on the display
during the call and for a few
seconds after the call has ended.

17

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

18

Using your phone

Preparatory dialling

1. Enter the number first. If you make a mistake press

CLEAR to delete. Press to dial.

End a call

Press or place the handset back on the base.

Handsfree

Handsfree lets you talk to your caller without holding the
handset. It also enables other people in the room to listen
to both sides of your conversation.

1.

Using the corded handset: Press once.

or

Using the cordless handset:

2. The display shows and you can hear the dial tone
over the loudspeaker. Dial the number.

3. To switch the call back to the handset:

Using the corded handset: Simply lift the handset.

or

Using the cordless handset:

Press twice.

Press .

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Headset (cordless handset only)

1. Remove the rubber bung and plug the headset into the
socket on the side of the handset.

2. Make and receive calls as normal.

Volume

1. During a call, press the navigation button UP or DOWN
to increase or decrease the call volume.

Using your phone 19

Secrecy

When on a call, you can talk to someone in the same
room without your caller hearing.

1. During a call, press

ON

. Your caller cannot hear you.

2. Press

OFF to resume your call.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

SECRECY. Display shows

SECRECY

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

20

Using your phone

Redial

You can redial any of the last ten numbers.

Redial

1. Press . The last number dialled is displayed.

2. Scroll

3. Press to dial.

1. Press . The last number dialled is displayed.

2. Press

3. Press

1. Press . The last number dialled is displayed.

2. Press

UP or DOWN to the number you want.

Delete a redial number

UP or DOWN to the number you want.

Scroll

OPTIONS,

OK. The number is deleted. Press to return

to standby.

Save a redial number

You can save a number to the directory.

UP or DOWN to the number you want.

Scroll

OPTIONS and scroll DOWN to
OK.

Press

DELETE CALL

is highlighted.

SAVE NUMBER

.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

3. Enter the NAME (see Entering names page 23).

4. If necessary scroll

SAVE. is displayed and the message that the

press
name/number is saved. Press to return to standby.

Delete all redial numbers

1. Press . The last number dialled is displayed.

2. Press

3. Press

OPTIONS then scroll DOWN to

and press OK.

YES to confirm or NO to cancel. Press the to

return to standby.

DOWN to edit the NUMBER then

DELETE ALL CALLS

DELETE ALL CALLS?

is displayed.

Keypad lock (cordless handset only)

You can lock the keypad on the cordless handset to
prevent accidentally dialling numbers while carrying
it around.

1. Press

2. To unlock the keypad, press

and hold until you hear a beep.

Screen shows

Display shows

KEYPAD LOCKED

KEYPAD UNLOCKED

.

UNLOCK then .

.

Using your phone 21

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

22

Using your phone

Quick access to messages

When the screen shows you have new CALLS or SMS,
press on the navigation button to see details of new
missed calls and/or new text messages.

New calls/SMS messages are indicated on all registered
handsets until viewed.

SMS Text messages

1. Press . Screen highlights

2. Scroll

3. Press

1. Press

2. Scroll

3. Message playback will begin. Use to hear messages

4. If required, press PAUSE or DELETE.

5. You can skip to the next message by pressing

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

UP or DOWN through the message list.

READ to read the message.

Press

BACK to return to the previous menu.

Messages on the answering machine

. Screen highlights

DOWN to

through the speaker.

One press of
quick presses of
message.

MESSAGES

LEFT will play a message again and two

LEFT will skip back to the previous

SMS

. Press OK.

SMS

.

. Press OK.

RIGHT.

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Calls

1. Press . Screen highlights

2. Scroll

3. Scroll

4. Press

DOWN to

UP or DOWN through the calls list.

BACK to return to the previous menu.

MISSED CALLS

SMS

.

. Press OK.

Directory

You can store up to 100 names and numbers in the
directory. Names can be up to 16 characters long and
numbers up to 24 digits long.

Open the directory

1. Press NAMES. Stored entries are displayed alphabetically.

Using your phone 23

Entering names

Use the keypad letters to enter names, e.g. to store
TOM:

Press

Press

Press

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

once to enter T.

three times to enter O.

once to enter M.

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

24

Using your phone

Writing tips

If you make a mistake, press CLEAR to delete the last
character or digit.

Press

once to insert a space.

Your phone is set to insert the first letter of a name as an
upper case letter. The rest will be in lower case.

Press to set lower case or upper case letters.

Character map

Button Upper case Lower case

Space 0 + & _ $ £ € ¥ < > = # * Space 0 + & _ $ £ € ¥ < > = # *

. , ’ ? ! ” 1 - ( ) @ / : ; . , ’ ? ! ” 1 - ( ) @ / : ;

A B C 2 Ä À Á Â Ã Å Æ Ç a b c 2 ä à á â ã å æ ç

D E F 3 È É Ë Ê d e f 3 è é ë ê

G H I 4 Ì Í Î Ï g h i 4 ì í î ï

J K L 5 j k l 5

M N O 6 Ö Ò Ó Ô Õ Ø Ñ m n o 6 ö ò ó ô õ ø ñ

P Q R S 7 ß^S p q r s 7 ß ^s

T U V 8 Ü Ù Ú Û t u v 8 ü ù ú û

W X Y Z 9`Y^Z w y x z 9 `y^z

Abc ➔ABC / ABC ➔ abc / abc ➔ Abc Abc ➔ ABC / ABC ➔ abc / abc ➔ Abc

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

New directory entry

1. Press NAMES then OPTIONS. Display shows

OK.

Press

2. Use the keypad to enter the name then scroll

3. Enter the number, scroll

DOWN.

NEW ENTRY

DOWN.

4. Enter the ringtone you want to assign to the directory
entry by pressing

LEFT or RIGHT on the navigation

button.

5. Press

6. To add another entry, press

SAVE, the entry is shown in the directory.

OPTIONS or press to

return to standby.

Insert a pause into a directory entry

You may need to do this if your BT Diverse 6350 is
connected to a switchboard.

1. When entering a number, usually after entering the
switchboard access code (e.g. 9) press

P

appears in the display.

and hold until

Using your phone 25

.

Dial from the directory

1. Press NAMES then scroll UP or DOWN to the entry you
want.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

26

Using your phone

2. Alternatively, press NAMES then enter the first letter of
the name you want. E.g. for Emma, press

twice to
display names beginning with E, then scroll to the name
you want.

3. Press . The number is displayed and dialled.

View a directory entry

1. Press NAMES and scroll DOWN to the entry you want
then press

2. Scroll

OPTIONS.

DOWN to

SHOW DETAILS

and press OK.

3. The name, number and ringtone are displayed.

4. Press to return to standby.

Copy an entry to another handset

1. Press NAMES and scroll DOWN to the entry you want
then press

2. Scroll

OPTIONS.

DOWN to

COPY ENTRY

and press OK.

3. Enter the number of the handset you want to copy the
entry to then press

STATION

.

OK. Screen shows

4. At the receiving handset the screen shows

DIRECTORY ENTRY?

Press YES.

COPYING TO BASE

RECEIVE

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Using your phone 27

5. The receiving handset screen shows

STATION

.

COPYING FROM BASE

Copy the entire directory to another handset

1. Press NAMES then OPTIONS.

2. Scroll

DOWN to

COPY DIRECTORY

and press OK.

3. Enter the number of the handset you want to copy the
entry to then press

HANDSET X

.

OK. Screen shows

4. At the receiving handset the screen shows

DIRECTORY?

Press YES.

5. The receiving handset screen shows

BASE STATION

.

COPYING TO

REPLACE

COPYING FROM

Edit an entry

1. Press NAMES and scroll DOWN to the entry you want
then press

2. Scroll

OPTIONS.

DOWN to

EDIT ENTRY

and press OK, and press

CLEAR to edit characters or numbers.

3. Use the keypad to edit the name then scroll

DOWN to

the number and edit the number.

4. Press

SAVE. Press to return to standby.

Directory full

If you are copying a directory
entry to another handset and the
directory memory is full the
receiving handset screen shows
DIRECTORY FULL and the sending
handset shows COPY DIRECTORY
ENTRY FAILED.

IMPORTANT

Copying an entire directory will
replace any existing entries stored
in the receiving handset.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

28

Using your phone

If a copied name has more than 16
characters, your BT Diverse 6350
will store the first 16 characters only.

If the copied entry has more than
24 digits, your BT Diverse 6350
will store the first 24 digits only.

Delete an entry

1. Press NAMES and scroll DOWN to the entry you want
then press

2. Scroll

DELETE X?

3.

OPTIONS.

DOWN to

DELETE ENTRY

and press OK.

is displayed. Press YES to delete or NO to

cancel.

4. Press to return to standby.

Delete the entire directory

1. Press NAMES then press OPTIONS.

2. Scroll

3.

DOWN to

DELETE ALL ENTRIES?

NO to cancel.

or

4. Press

DELETE ALL

is displayed. Press YES to delete

to return to standby.

and press OK.

Copy SIM

Copy entries to and from compatible mobile phone SIM
cards. Copied entries are added to any existing entries
that have been stored. You can accept or reject each
entry until your directory is full.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Using your phone 29

Copy to or from a SIM card

1. Insert the SIM card into the SIM READER slot on
the BT Diverse 6350 corded telephone.

2. Press

3. Scroll

4. Enter the SIM Card PIN and press

5. Press

NAMES then OPTIONS.

DOWN to

SIM COPY

and press OK.

OK.

The screen displays

If copying to the SIM Card, scroll

PHONE TO SIM

SIM TO PHONE/PHONE TO SIM

DOWN to highlight

.

OK. The list of directory names is displayed.

Scroll

UP or DOWN to the entry you want and press

.

If you have problems copying
directory entries from your SIM onto
the BT Diverse 6350 place the SIM
back into your mobile and confirm
that the directory entries are stored
on the SIM and not within the
mobile handset directory. If this is
not the case then you will need to
copy the entries from your mobile
handset directory onto the SIM.
Refer to your mobile user guide for
details. Note: sometimes the mobile
handset directory entries will appear
differently when they are copied to
the SIM, with the name being
appended with a number, e.g.Tom1.

If handset directory is empty, the
screen only shows SIM TO PHONE.

If no SIM card is inserted
SIM CARD ON BASE is displayed on
the screen.

INSERT

OPTIONS.

6. Screen shows

COPY ENTRY/COPY ALL

to highlight the option you want and press OK.

7. If selecting a single entry, the screen shows
You can now select another entry.

If copying all entries, each entry is displayed and copied
until all entries are copied or the directory is full.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

. Use UP or DOWN

NAME COPIED

If you enter the wrong PIN twice,
SIM PIN ERROR is displayed and

.

the screen returns to standby.
Check that you have the right SIM
PIN. If you cannot find it, contact
your mobile phone network for help.

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

30

Using your phone

Internal calls

You can make internal calls and transfer calls between
the base and additional handset and any other additional
handsets you have registered to the base.

Call another handset

1. Press . The other handset will ring. If you have more
handsets, all available handsets are displayed. Scroll

DOWN to highlight the handset you want and press OK.

If the other handset is making an external call, the screen

NOT AVAILABLE

shows

Transfer a call to another handset

1. During an external call, press . Your caller is put on
hold.

2. The other handset will ring. If you have more handsets,
select the handset number you want to call and

OK.

press

3. When the other handset answers, press
the call.

.

END to transfer

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Put a caller on hold and call another handset

If music on hold is switched on, see page 55, your caller
will hear musical tones while they are on hold.

1. During an external call, press . Your caller is put
on hold.

2. The other handset will ring. If you have more handsets,
select the handset number you want to call and

OK.

press

3. Press to switch back and forth between your external
and internal callers.

Conference call

You can hold a 3-way conversation with an external caller
and another handset user at the same time.

1. During an external call, press

. Your caller is put on

hold.

2. The other handset will ring. If you have more handsets,
select the handset number you want to call and
press

OK.

3. Press

JOIN to speak to both callers together. The screen

shows

CONFERENCE CALL

.

31Using your phone

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

32

Caller Display

IMPORTANT

To use Caller Display you must first
subscribe to your network provider’s
Caller Display service. A quarterly
fee is payable.

For more details on BT’s
Calling Features, call BT free on
0800 800 150.

When you have missed calls, the
missed calls LED flashes and the
screen tells you there are new calls
in the Calls list.

If the same number rings you more
than once, each call is stored in the
calls list

1. Press CALLS to open the Calls list.

2. Display shows details of calls. Scroll

3. Press to return to standby.

If you subscribe to a Caller Display service, your handset
shows who is calling (provided the number is not withheld,
unavailable or is an international call).

If you have stored a name to go with the number in your
handset directory, the name will be displayed instead.

Calls list

The Calls list contains the telephone numbers of your last
30 callers.

Whether you take a call or not, the caller’s details are
stored in the Calls list. You can display, scroll through,
dial and copy numbers in the list.

If a call is received when the Calls list is full, then the
oldest entry will be deleted automatically

View the Calls list

UP or DOWN

through the list.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Dial from the Calls list

1. Press CALLS to open the Calls list.

2. Scroll

DOWN to the name or number you want.

3. Press to dial.

Copy a number to the directory

1. Press CALLS to open the Calls list.

2. Scroll

3. Press

DOWN to the name or number you want.

OPTIONS, scroll DOWN to
OK.

press

4. Enter the name. If necessary scroll
number then press

SAVE.

5. Press to return to standby.

Delete an entry in the Calls list

1. Press CALLS to open the Calls list.

2. Scroll

3. Press

DOWN to the name or number you want.

OPTIONS,

Screen shows

DELETE CALL

CALL DELETED

is highlighted. Press OK.

.

4. Press to return to standby.

SAVE NUMBER

and

DOWN to edit the

Caller Display

33

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

34

Caller Display

Delete the entire Calls list

1. Press CALLS to open the Calls list.

2. Press

3. Press

OPTIONS and scroll DOWN to
OK.

Press

DELETE ALL CALLS?

YES to confirm or NO to cancel.

is displayed.

4. Press to return to standby.

DELETE ALL CALLS

.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

BT Calling Features

By pressing the button on the handset your
BT Diverse 6350 gives you easy access to a range of
pre-stored BT Calling Features.

These are:

■ BT Helpdesk.

■ BT Dir. Enquiries.

■ Call Divert On.

■ Call Divert Off.

■ Check Divert.

■ Call Waiting On.

■ Call Waiting Off.

■ Check Call Wait.

BT Helpdesk

1. Press then scroll DOWN to
press .

2. The BT Helpdesk for this product will be automatically
dialled.

BT Directory Enquiries

Using the handset:

1. Press then .

BT HELPDESK

and

The BT Calling Features works in
exactly the same way as the main
name and number directory and
can store up to 10 entries.

If you prefer, you can delete the
pre-stored entries and replace
them with your own numbers.
New stored numbers are added
to the end of the list.

35

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

36

BT Calling Features

Call Diversion services may allow
other divert options. Check with
your network provider for details.

For further information, see the
BT Calling Features User Guide
supplied when you subscribe to the
services of your choice.

Using the base:

1. Press then scroll DOWN to Dir Enquiries and press
.

Call Divert On

Divert all incoming calls to another number of your choice.

1. Press then scroll

DOWN to

Call Divert On

and

press .

2. Follow the spoken instructions.

Call Divert Off

1. Press then scroll DOWN to

CALL DIVERT OFF

and

press .

2. Listen for confirmation of your instructions.

Check Divert

1. Press then scroll DOWN to

CHECK DIVERT

and

press .

2. Listen to hear the status of your Call Divert.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Call Waiting On

Call Waiting lets you know if another person is trying to
contact you whilst on a call. If a second caller rings you
will hear a beep in the handset. Providing you have Caller
Display, the screen will show the caller’s details.

1. Press then scroll

DOWN to

CALL WAITING ON

press .

2. Listen for confirmation of your instructions.

Call Waiting Off

1. Press then scroll DOWN to

CALL WAITING OFF

press .

2. Listen for confirmation of your instructions.

Check Call Waiting

1. Press then scroll DOWN to

CHECK CALL WAITING

press .

2. Listen to hear the status of your Call Waiting.

and

and

and

BT Calling Features

If you are not connected to the
BT network, some of these services
may not be available. Please
contact your Network Provider.

37

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

38

SMS text messages

SMS stands for Short Messaging
Service

IMPORTANT

You must subscribe to your
Network Provider’s Caller Display
service so that you can use SMS
text messaging. A quarterly fee may
be payable, please contact your
network provider for more details.

When you are using SMS text
messaging you must not withhold
your telephone number or the
service will not allow you to connect.

You may also send messages to
landline phones that are NOT SMS
compatible. Messages to non­compatible lines will be connected
to voice text and delivered in
spoken words to the telephone as
a call. Please note that the
conversion can translate common
abbreviations and smileys etc, but

maximum clarity of

to ensure
message delivery, abbreviations etc
should be used sparingly.

Welcome to the BT Text Service on your BT Diverse 6350.
The SMS service is provided by BT.

Your BT Diverse 6350 can send and receive messages
to any mobile phone from participating mobile networks
and compatible landline telephones in the UK.

The fixed line SMS service is provided under BT’s terms
and conditions for telephone service. These can be found
by visiting the BT.com website at:

http://www.bt.com/terms/tor.htm

Subscribe to the SMS service

When you send your first SMS text message from your
BT Diverse 6350 you will automatically be registered for
the service.

On receipt of your first SMS through the service, the
system will send you a welcome SMS message back.

You may also register by sending the word ‘Register’ to
00000 upon which you will receive a confirmation
message.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Cost of the fixed line service

There is no subscription charge (other than the
subscription to Caller Display). Visit the BT.com website

(www.bt.com) to find out how much it costs to send a

text message (depends upon your call package).

Send an SMS text message

1. Press MENU,

WRITE MESSAGE

2.
to write your message then press

3. You can now scroll

SEND TO

want or press
scroll to the entry you want. Now press
displayed, press

SAVE MESSAGE

SMS MESSAGES

is displayed, then OK.

is highlighted, press OK. Use the keypad

OPTIONS.

UP or DOWN to choose between:

– press OK and either enter the number you

SEARCH to display your Directory then

OK.

NUMBER

SEND.

– press OK to save a text in the Draft

messages box for sending later.

INSERT SYMBOL

symbols. Scroll
symbol you want and press

– press OK to display the choice of

UP, DOWN, LEFT or RIGHT to the

USE. The symbol is added to

your text at the cursor.

SMS text messages

39

is

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

40

SMS text messages

A single text message can be up to
160 characters. If your message is
longer it will automatically be sent
as linked messages. Up to 4
messages can be linked together
allowing up to 612 characters to
be sent.

INSERT TEMPLATE

OK and scroll UP or DOWN to the template phrase

Press
you want and press

– these are pre-stored messages.

USE. The template is added to your

text at the cursor.

4. When sending a message the display shows

MESSAGE
MESSAGE SENT

, and then, if the message is sent successfully,

. The message is also automatically stored

SENDING

in your Outbox which holds up to the last five messages
sent.

If there is a problem after 3 attempts, the display shows

MESSAGE SENDING FAILED

and the handset returns to

standby. If you open the Outbox the message is marked

NOT SENT

.

Receiving a call while writing a text

1. If you are writing a text and you receive a call, the text
is automatically stored in the Drafts folder.

MENU,

2. After the call, press

OK and scroll DOWN to

press

SMS MESSAGES

DRAFTS

If necessary, scroll to your message then press

is highlighted,

. Press OK.

READ.

You can now continue writing your message.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Sent messages are stored in the Outbox

Your BT Diverse 6350’s outbox is like a redial list. It
holds a copy of the last 5 messages sent. The newest
messages replace the oldest messages in the outbox.

Saved messages are stored in the Drafts folder

If you want to save a message to complete and/or send
later you can store it in the drafts folder. Your BT Diverse
6350 can store up to 5 messages.

Entering text

You can enter a word by pressing each letter button a
number of times to display the character you want on
the screen.

To write the word “Hello”, press

.

Special characters

When writing texts the 1 and 0 buttons let you add
punctuation.

SMS text messages

All handsets use the same inbox,
outbox and drafts folder.

41

. ,’? !”1-()@/:;

space0+&_$£€¥<>=#*

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

42

SMS text messages

To use a template, see Send an

SMS text message, page 39

.

Writing tips

If you make a mistake, press CLEAR to delete the last
character or digit to the left of the cursor.

1. Press

2. Press

LEFT or RIGHT to move the cursor.

once to insert a space.

3. Press to switch between upper and lower case
characters.

Available characters are displayed at the bottom of the
screen, keep pressing the button to scroll through the
characters.

The cursor automatically moves on to the next space
after a couple of seconds.

SMS templates

Use a template to add pre-set statements to make your
texts easier to write.

The templates are:

■ Please call

■ I’ll be there at

■ What time will you be home?

■ I’ll call you

■ Happy Birthday!

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Edit SMS templates

You can overwrite the existing templates with your own
messages, up to 32 characters long.

1. Press
scroll

MENU,

SMS MESSAGES

DOWN to

TEMPLATES

is highlighted, press OK and

and press OK.

2. The available templates are displayed. Scroll to the
template you want and press

EDIT TEMPLATE

3.

is highlighted, press OK. Press CLEAR to

OPTIONS.

delete characters then enter your own template and

SAVE. You can now insert the new template into

press
any text message.

SMS text messages 43

Delete SMS templates

1. Press MENU,
scroll

SMS MESSAGES

DOWN to

TEMPLATES

is highlighted, press OK and

and press OK.

When you delete a template it is
shown on the screen as EMPTY.

2. The available templates are displayed. Scroll to the
template you want and press

3. Scroll

DOWN to

DELETE TEMPLATE?

or

NO to cancel.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

DELETE TEMPLATE

is highlighted. Press YES to confirm

OPTIONS.

and press OK.

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

44

SMS text messages

Read, edit and send draft SMS messages

If you have saved a message you have written for
sending later, you can view, edit and send it from the
Draft Messages box.

1. Press

2. The message is displayed. Edit the message or press

3. You can now choose between:

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

MENU,

SMS MESSAGES

DOWN to

scroll
the latest draft message is displayed. Press

OPTIONS.

SEND TO

want or press
scroll to the entry you want. Now press
displayed, press

SAVE MESSAGE

messages box for sending later.

INSERT SYMBOL

symbols. Scroll
symbol you want and press
your text at the cursor.

INSERT TEMPLATE

OK and scroll UP or DOWN to the template phrase

Press
you want and press
text at the cursor.

DRAFTS

– press OK and either enter the number you

SEARCH to display your Directory then

SEND.

– press OK to save a text in the Draft

– press OK to display the choice of

UP, DOWN, LEFT or RIGHT to the

– these are pre-stored messages.

USE. The template is added to your

is highlighted, press OK and

. Press OK. The date and time of

OK.

USE. The symbol is added to

READ.

NUMBER

is

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

SMS text messages

DELETE

– press OK then YES to confirm or NO to cancel.

DELETE ALL

the Drafts folder. Press

Reading SMS text messages

1. When you receive a new text message the display shows

YOU HAVE NEW

either press then OK.

or open the Inbox by pressing MENU,

highlighted, press

2. Scroll

– press OK to delete all messages stored in

YES to confirm or NO to cancel.

. To read new messages:

OK, scroll down to

SMS MESSAGES

INBOX

, then OK.

is

UP or DOWN to the message you want and press

You will not be able to receive text
messages until you have first sent
a message. The first sent message
registers you with the text service.

Inbox capacity

Your BT Diverse 6350 can store up
to 30 received text messages.

READ.

3. Scroll

UP or DOWN to read through the message.

You can now press

DELETE

– deletes the current message.

REPLY

– write and send a reply.

FORWARD

– forward the message to another number.

USE NUMBER

SAVE NUMBER

OPTIONS to:

– ring the number.

– save number to the directory (if the

number is already stored, this option is not displayed).

DELETE ALL

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

– delete all messages in the Inbox.

45

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

46

SMS text messages

4. Follow the on-screen prompts to save, write, send or
delete the messages. Or press

BACK to return to the

previous menu level.

SMS alert

Your handset will beep when you receive an SMS text
message.

The default setting is

1. Press

2. Scroll

3. Press

MENU,
DOWN to

scroll

DOWN to

LEFT or RIGHT to select ONor

On. You can switch this off.

SMS MESSAGES

is displayed, press OK and

SMS SETTINGS

NEW SMS ALERT

and press OK.

. Press OK.

OFF

. Press SAVE.

SMS Service Centre numbers

To send and receive SMS text messages you need the
telephone number of your Network’s SMS Centre.

If you accidentally delete the SEND or RECEIVE SMS
Service Centre numbers you will need to re-enter them in
order for your SMS Service to work.

The SEND SMS Service number is:

The RECEIVE SMS Service number is:

1470P1709400.

080058752.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Adding or changing SMS Service Centre numbers

1. Press MENU,
scroll

SERVICE CENTRES

2.

SMS MESSAGES

DOWN to

is displayed, press OK and

SMS SETTINGS

and press OK.

is highlighted. Press OK.

Service Centre 1 contains the pre-set send number.

Service Centre 2 contains the pre-set receive number.

Service Centre 3,4 & 5 are available for other numbers.

3. Scroll to the Service Centre you want and press
If necessary press
and enter the new one. Press

CLEAR to delete the current number

SAVE.

OK.

Select a Send Service Centre number

If you enter additional Service Centre numbers, you can
choose which send Service centre you want to use. Your
BT Diverse 6350 is pre-set to send using Service Centre
1 and receive using Service Centre 2.

1. Press
scroll

2. Scroll

SMS MESSAGES

DOWN to

DOWN to

SMS SETTINGS

SEND SERVICE

is displayed, press OK and

and press OK.

and press OK. All Service

MENU,

Centres with numbers stored are displayed. Scroll
or RIGHT to the Service Centre you want and press SAVE.

All messages sent will go via the selected provider.

SMS text messages 47

LEFT

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BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

48

SMS text messages

The GENERAL user area is
assigned the sub-address of 9.

SMS User Areas

Your BT Diverse 6350 is pre-set to make all text
messages available to every user.

You can set up to 4 PIN protected user areas for your
BT Diverse 6350 so that text messages can be kept
private.

Each personal user area has its own Inbox, Outbox and
Drafts folder.

Setting up a user area

You can choose to have PIN PROTECTION to help keep
texts private.

If you select
been pre-set as

1. Press
scroll

2. Scroll

3. If required, scroll

4. Press

5. Enter the name you want, e.g. Anne, and scroll
to

SUB-ADDRESS

GENERAL MESSAGES

9

.

MENU,

SMS MESSAGES

DOWN to

DOWN to

EDIT.

SMS SETTINGS

SMS USERS

DOWN to the User Area you want.

.

the sub-address has

is displayed, press OK and

and press OK.

and press OK.

DOWN

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BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

SMS text messages 49

6. Press LEFT or RIGHT to select your sub-address number

0-8

.

7. Scroll

8. Scroll

DOWN to

PIN PROTECTION

RIGHT to select ONor

DOWN to

PIN CODE

and press LEFT or

OFF

.

. Enter your PIN if you have
changed this from the factory setting of 0000 and PIN
protection is set to ON.

9. Press

SAVE. The screen shows your named user area.

Follow these instructions to edit a
SMS user area.

Send a text to an SMS user area

When your caller sends a text, by simply adding your
1-digit sub-address number on the end of your telephone
number, the text will automatically be stored in your
personal user area.

Open an SMS user area

When you want to read, write and send text messages,
you must open your user area first.

1. Press . All SMS user areas are displayed. Scroll

DOWN to the user area you want and press OK.

2. If you have set a PIN protection, enter your 4-digit PIN
and press

OK.

3. You can now read, write, send and delete your messages
as normal.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

50

Handset settings

Ringer melody and volume (cordless handset only)

You can set separate ring melodies for external and
internal calls. Each setting has a choice of 5 standard and
10 polyphonic melodies.

Select from 5 volume levels plus Off.

1. Press

2. Press

3. Press

4. Press

5. Press

6. Press the to return to standby or

1. Press

2. Scroll

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

MENU then scroll DOWN to

and press OK. Display shows

OK. Display shows

RIGHT to hear the melodies for external calls.

DOWN then use LEFT or RIGHT to hear the

melodies for

volume.

step back in the menu.

Screen font and contrast

You can change the display font size and screen contrast.

and press OK.

INTERNAL

DOWN then use LEFT or RIGHT to set the

SAVE to keep the settings displayed.

MENU then scroll DOWN to

DOWN to

DISPLAY

EXTERNAL

calls.

and press OK.

HANDSET SETTINGS

RINGER

.

. Press LEFT or

BACK to go one

HANDSET SETTINGS

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

3. Press LEFT or RIGHT to select

4. Press

5. Press

LEFT or RIGHT to select the contrast level.

SAVE.

6. Press to return to standby or

FONT SIZE

. Press DOWN.

BACK to go one step

back in the menu.

Handset name

When registered to the base, each handset is given a
number 1-5. You can also give the handset a name to
match the location or user, e.g. Mike or Office.

1. Press

MENU then scroll DOWN to

HANDSET SETTINGS

and press OK.

2. Scroll

3. Press

DOWN to

CLEAR to delete the current name. Use LEFT or

HANDSET NAME

and press OK.

RIGHT to move the cursor.

4. Use the keypad to enter the name you want

5. Press

6. Press to return to standby or

SAVE.

BACK to go one step

back in the menu.

Handset settings

The handset number will always be
shown after a name has been given
to the handset.

51

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

52

Handset settings

The default setting for auto talk
is On.

Handset beeps on/off (cordless handset only)

1. Press MENU then scroll DOWN to

HANDSET SETTINGS

and press OK.

2. Scroll

3. Use

4. Press

DOWN to

LEFT or RIGHT to select ONor

SAVE.

5. Press to return to standby or

KEYPAD

and press OK.

OFF

BACK to go one step

.

back in the menu.

Auto talk (cordless handset only)

You can answer a call just by lifting the handset off the
charger. This is called auto talk. When you switch auto
talk off, all calls must be answered by pressing the
button.

1. Press MENU then scroll DOWN to

HANDSET SETTINGS

and press OK.

2. Scroll

3. Use

4. Press

DOWN to

LEFT or RIGHT to select ONor

SAVE.

5. Press to return to standby or

AUTO TALK

and press OK.

OFF

.

BACK to go one step

back in the menu.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Select base (cordless handset only)

You can register your BT Diverse 6350 handset to up
to 4 bases. If your handset has been registered to more
than one base you can select which one it uses.

1. Press

MENU then scroll DOWN to

HANDSET SETTINGS

and press OK.

2. Scroll

DOWN to

SELECT BASE

and press OK.

All bases to which the handset is registered are displayed.

UP or DOWN to select the base you want and

3. Use

OK.

press

4. Press

5. Press to return to standby or

SAVE.

BACK to go one step

back in the menu.

When you have selected the base station, the handset
will display

SEARCHING

until it finds the base’s signal.

Handset settings 53

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

54

Base settings

Ringer melody and volume (corded handset only)

Choose from 10 standard melodies for external and
internal calls and 5 volume levels plus Off.

1. Press

2. Press

3. Press

4. Press

5. Press

6. Press the to return to standby or

1. Press

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

MENU then scroll DOWN to
OK. Display shows

press

OK. Display shows

RIGHT to hear the melodies for external calls.

DOWN then use LEFT or RIGHT to hear the

melodies for

volume.

step back in the menu.

Dialling mode

You can set the dialling mode as Tone/Timed
Break/Tone/Earth

Tone is the default setting for the UK you should only
have to change this if connected to a switchboard that
requires Pulse dialling.

press

INTERNAL

DOWN then use LEFT or RIGHT to set the

SAVE to keep the settings displayed.

MENU then scroll DOWN to
OK. Scroll DOWN to

RINGER

EXTERNAL

calls.

or Pulse/Earth.

BASE SETTINGS

.

. Press LEFT or

BASE SETTINGS

DIALLING

BACK to go one

.

and

and

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

2. Press OK then LEFT or RIGHT to display

3. Press

4. Press to return to standby or

1. Press MENU then scroll DOWN to

2. Scroll

3. Use

4. Press

5. Press to return to standby or

1. Press

2. Press

SAVE to keep the settings displayed.

back in the menu.

Handset beeps on/off

OK.

press

DOWN to

LEFT or RIGHT to select ONor

SAVE.

back in the menu.

Music on hold

Choose whether an external caller will hear musical tones
if you put them on hold, e.g. while transferring them to
another handset. The default setting is On.

MENU then scroll DOWN to

press

OK. Scroll DOWN to

OK then LEFT or RIGHT to select ONor

KEYPAD

and press OK.

MUSIC ON HOLD

TONE

or

BACK to go one step

BASE SETTINGS

OFF

.

BACK to go one step

BASE SETTINGS

.

OFF

PULSE

and

and

.

Base settings

.

55

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

56

Base settings

3. Press SAVE to keep the settings displayed.

4. Press to return to standby or

BACK to go one step

back in the menu.

System PIN (Personal Identification Number)

Your System PIN has a default setting of 0000.

If you change your PIN, keep a note of the new number
by writing it in the space provided on

1. Press

MENU then DOWN to

OK. Scroll DOWN to

2. Press

OK. Display shows

3. Enter the old PIN and press

4. Display shows

SAVE. Display shows

press

ENTER NEW PIN

BASE SETTINGS

SYSTEM PIN

ENTER OLD PIN

OK.

. Enter the new PIN and

CONFIRM NEW PIN

page 83.

and press

.

.

. Enter your

new PIN again.

4. Press

SAVE. The display shows

5. Press to return to standby or

SYSTEM PIN CHANGED

BACK to go one step

back in the menu.

.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

Repeater mode

You can use a repeater to boost the range and reception
of your BT Diverse 6350. A repeater must be registered
with the BT Diverse 6350 and the repeater function must
be set to ON.

The default setting is off.

1. Press

2. Press

3. Press

MENU then scroll DOWN to
OK. Scroll DOWN to

press

OK then LEFT or RIGHT to select ONor

SAVE to keep the settings displayed.

4. Press to return to standby or

BASE SETTINGS

REPEATER MODE

BACK to go one step

.

OFF

back in the menu.

57Base settings

and

.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

58

Calendar/Clock

Use the Calendar and Clock functions to:

■ Set up to 10 appointment reminder calls.

■ Set an alarm call.

■ Set the time & date.

■ Select the time to appear in 12hr or 24 hr format.

Appointment reminder

You can set reminder calls on each handset for up to 5
separate appointments.

Choose from 10 polyphonic melodies using the cordless

When the time appointed arrives,
the handset will ring. Two options
are given:

CLEAR – if chosen the ringer will
stop and the display will return to
the standby screen.

SILENCE – if chosen the ringer will
be turned off but the display will
continue to show the appointed
details until

CLEAR is pressed.

handset and 10 standard melodies using the corded
handset.

1. Press
press

APPOINTMENTS

2.

3. Screen shows list of appointments. Scroll
to the one you want and press OPTIONS.

4. Scroll to

If you select
to cancel.

5. Enter the name of the appointment and press

MENU then scroll DOWN to
OK.

is highlighted. Press OK.

EDIT

or

DELETE

DELETE

and press OK.

, then press YES to confirm or NO

CALENDAR/CLOCK

and

UP or DOWN

DOWN.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

6. Enter the time of the appointment and press DOWN.

7. Enter the date of the appointment and press

8. Press

9. Press

10. Press to return to standby or

LEFT or RIGHT to select the melody you want.

SAVE.

BACK to go one step

DOWN.

back in the menu.

59Calendar/Clock

Alarm

You can set an alarm call for an individual handset.

When an alarm is set, the screen shows

.

When the time appointed arrives,
the handset will ring.

Press

STOP to cancel the alarm.
The handset display will return to
the standby screen.

Choose from 10 polyphonic melodies using the cordless
handset and 10 standard melodies using the corded
handset.

1. Press

2. Scroll

3. Press

4. Press

5. Press

MENU then scroll DOWN to

press

OK.

DOWN to

SET ALARM

LEFT or RIGHT to select

Press

DOWN.

LEFT or RIGHT to select

LEFT or RIGHT to select

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

CALENDAR/CLOCK

and press OK.

OFF/ON DAILY/MON TO FRI

TIME

, press DOWN.

RINGTONE

.

and

.

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

60

Calendar/Clock

6. Press SAVE to save selections.

7. Press to return to standby or
back in the menu.

Time & Date

1. Press MENU then scroll DOWN to

OK.

press

2. Scroll

DOWN to

TIME & DATE

and press OK.

3. Enter the correct time then scroll

4. Enter the correct date and scroll

5. Press

6. Press

LEFT or RIGHT to select the

SAVE.

DOWN.

7. Press to return to standby or
back in the menu.

BACK to go one step

CALENDAR/CLOCK

DOWN.

12hr

or

24hr

format.

BACK to go one step

and

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Answering machine

You can operate your BT Diverse 6350 answering
machine from:

the corded telephone

the cordless handset

remotely from any external Touchtone™ telephone.

The default setting for the answering machine is Off.

Until you change your outgoing message, your callers
will be greeted with the pre-recorded message

your call cannot be taken at the moment, so please leave
your message after the tone’

Date and time

An announcement of date and time of recording will be
added automatically to each message and memo.

When playing back messages using the cordless
handset, the date and time of the message is displayed
on the screen.

If you subscribe to your network provider’s Caller Display
service, the date and time are set automatically when
your BT Diverse 6350 receives its first call, but you will
also need to set the year using a handset,

.

‘Hello,

see page 60.

61

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

62

Answering machine

Operating the answering machine
at the base

Switch on/off

1. Press . The machine announces On or Off.

Loudspeaker volume

Volume for message playback ranges from 00 (min) to
04 (max). Press to increase. Press to
decrease.

Message indicator

When you have new messages, the green PLAY light
flashes.

The display shows the total number of messages and/or
memos stored.

Play, repeat, skip and delete

1. Press . The machine announces the number of new
messages and memos recorded. The day and time of each
message is announced and then the message is played.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

During playback, press:

– pause playback, press again to resume playback.

once to delete the current message.

–

once to repeat the current message, twice to play

–

the previous message.

– play the next message.

– stops playback and returns the machine to standby.

After playback:

Press . You will hear, ‘To delete all old messages, press

press again, all messages are deleted. If

delete’

messages are saved then you will hear,

‘Message saved’.

Operating the answering machine
from a handset

You can use any registered BT Diverse 6200 additional
handset to switch your answering machine on and off,
hear your messages and adjust the answering
machine settings.

Answering machine 63

Switch on/off

1. On the handset, press MENU scroll DOWN to

MACHINE

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

and press OK.

ANSWER

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

64

Answering machine

During operation via the handset,
you will hear prompts that guide
you through each step.

Set answer mode

Set your answering machine to
Answer & Record or Answer Only.
See Answering Machine Settings,

page 70.

2. Scroll DOWN to

LEFT or RIGHT to display the setting you want.

Press

SAVE.

Press

ANSWER ON/OFF

and press OK.

Outgoing messages

This is the message your callers hear when the answering
machine picks up their call. Your BT Diverse 6350 comes
with two pre-recorded outgoing messages to choose from.

Answer & Record

This invites your caller to leave a message.

The pre-recorded message is

taken at the moment, so please leave your message after
the tone’

.

Answer Only

This does not allow your caller to leave a message.

The pre-recorded message is

taken at the moment, and you cannot leave a message, so
please call later’

.

‘Hello, your call cannot be

‘Hello, your call cannot be

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Record your own outgoing message

An Answer & Record message can be up to 2 minutes
long. An Answer Only message can be any length
depending on the amount of recording memory available.

To re-instate the pre-recorded message just delete your
recorded message.

1. On the handset, press

MACHINE

2. Scroll

and press OK.

DOWN to

RECORD MESSAGE

UP or DOWN to select

3. Use

ANSWER ONLY

4. Press
after the tone. Press
to cancel.

5. When you are happy with your outgoing message, press

to return to standby or

the menu.

.

OK. Follow the voice prompt to begin recording

MENU scroll DOWN to

OUTGOING MESSAGE

is highlighted. Press OK.

and press OK.

ANSWER & RECORD

SAVE to stop recording or DELETE

BACK to go back one step in

ANSWER

or

Answering machine 65

Play outgoing message

1. On the handset, press MENU scroll DOWN to

MACHINE

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

and press OK.

ANSWER

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

66

Answering machine

Set answer delay

To adjust your answer delay
setting, see Answering Machine
Settings, page 70.

Set audible message alert

To switch message alert on or off,
see Answering Machine Settings,
page 70.

2. Scroll DOWN to

3. Scroll

DOWN to

or DOWN to select

4. Press

OK. The outgoing message is played.

5. Press to return to standby or

OUTGOING MESSAGE

PLAY MESSAGE

. Press OK then use UP

ANSWER & RECORD

BACK to go one step

and press OK.

or

ANSWER ONLY

back in the menu.

Answer delay

Answer delay sets the amount of time before your
BT Diverse 6350 answering machine picks up a call. The
default setting is 20 seconds. You can select an answer
delay of 0, 5, 10, 15, 20, 25, 30 seconds or Time Saver.

Time Saver can save you the cost of a call when you want
to ring in to find out if you have new messages. If your
answering machine answers after 10 seconds, you have
new messages. If you have no new messages, it won’t
answer your call until 20 seconds which gives you the
opportunity to hang up and save the cost of a call.

Audible message alert

When this feature is switched On, your BT Diverse 6350
will beep every 10 seconds to indicate that you have new
messages. The default setting is off.

.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Answering machine

New message display

When you have new answering machine messages your
handset screen shows

1. Press

INBOX to open the list of messages. Scroll down to

MESSAGES

and press OK and listen to your messages.

YOU HAVE NEW

.

Quick access to your messages

You can view all SMS, Answering Machine and missed
Calls stored on your BT Diverse 6350.

To play messages stored on your answering machine.

1. On your corded or cordless handset, press the button

Incoming messages on your
BT Diverse 6350 can be up to
3 minutes long. If the caller is still
talking after 3 minutes, the prompt
announces ‘Thank you for calling’
and hangs up.

marked . The screen shows how many received text
messages, answering machine messages and missed
calls you have received, e.g.

2. Scroll

DOWN to

MESSAGES

SMS 1 MESSAGES 3 CALLS 8

, press OK and listen to your

.

messages.

Play, pause, delete, volume

1. On your handset, press MENU, scroll DOWN to

MACHINE

2. Screen highlights

and press OK.

PLAY MESSAGES

. Press OK.

ANSWER

Your messages are played. Screen shows details of the
message being played. You can now press:

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

67

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

68

Answering machine

Memos can be any length up to
the available recording capacity
(max. 20 minutes).

PAUSE

– pause the message, then press PLAY to resume

playback.

DELETE

– to delete the message.

UP/DOWN

– to adjust the volume.

– to hear messages over the handset loudspeaker.

3. When the last message is played, the prompt announces,
‘End of messages’.

Delete all messages

1. On your handset, press MENU, scroll DOWN to

MACHINE

2. Scroll

and press OK.

DOWN to

DELETE MESSAGES

and press OK. Press

ANSWER

YES to confirm or NO to cancel.

3. Press to return to standby or

BACK to go one step

back in the menu.

Record a memo

You can record a message for other users. It is played
back just like a normal message.

1. On your handset, press

MACHINE

and press OK.

MENU, scroll DOWN to

ANSWER

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Answering machine 69

2. Scroll DOWN to
the tone. To end recording, press
recording press .

RECORD MEMO

and press OK. Speak after

SAVE. To cancel

Call screening

You can listen while your answering machine takes a call
via the handset or the base speaker. This lets you
identify the caller and decide whether to take the call
yourself.

Call screening using a handset

1. When the answering machine takes a call, the caller’s
details are displayed (providing you have a Caller Display
service).

2. Press

3. Press on the handset to speak to your caller.

1. When the answering machine takes a call, press –

SCREEN to listen in to your caller leaving a

message. If required press
volume.

Recording stops automatically.

Call screening at the base

to set the required volume so that you can hear your

UP or DOWN to adjust the

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

70

Answering machine

You can keep a note of your
Remote Access Security PIN by
writing it in the space provided on
page 83.

caller leaving their message. If you want to talk to your
caller, press on the handset. Recording stops
automatically. To switch call screening off set the volume

00

.

to

Answering machine settings

The Answer Machine settings menu lets you set the:

Answer Mode – set Answer & Record or Answer Only
outgoing message

Answer Delay – set the time your BT Diverse 6350
answering machine takes to take your calls

Message Alert – set an audible beep when you have new
answering machine messages

Security PIN – enables remote access to your messages
from any TouchTone™ phone,

1. On your handset, press

MACHINE

2. Scroll

3. Press

4. Scroll

ANSWER DELAY

and press OK.

DOWN to

ANSWER SETTINGS

LEFT or RIGHT to set the

DOWN and press LEFT or RIGHT to set the

.

see page 72.

MENU, scroll DOWN to

and press OK.

ANSWER MODE

.

ANSWER

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

5. Scroll DOWN and press LEFT or RIGHT to set the

MESSAGE ALERT

6. Scroll

DOWN and enter your 4-digit remote access

SECURITY PIN

7. Press

8. Press to return to standby or

SAVE.

back in the menu.

.

.

BACK to go one step

Memory full

If a caller is leaving a message when the memory
becomes full your machine will announce

and hang up. The machine will also automatically

calling’

Answer Only. You must delete messages before

set to
you can receive any new ones.

‘Thank you for

Answering machine 71

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

72

Answering machine

Remote access

Security PIN

You can operate your answering machine from any
modern phone by calling your BT Diverse 6350 and
entering a 4-digit security code.

The pre-set code is 0000. You can change this to help
prevent unauthorised callers from listening to your
messages. To change your remote access Security PIN
see Answering Machine Settings, page 70.

Switch answering machine on
remotely

If you forget to switch on your answering machine, you
can do it from another phone.

1. Dial your phone number and let it ring. After 20 rings,
your answering machine will switch on.

Time saver

If you have set the Answer Delay to Time Saver, your
answering machine will answer after 10 seconds if you
have new messages or 20 seconds if you do not have

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

new messages. This gives you time to hang up before
you are connected, saving you the cost of a call. To set
Answer Delay,

see Answering machine settings, page 70.

Operating your answering machine
from another phone

1. Dial your phone number. When you hear your outgoing
message, press . You will hear

security code’

2. Enter your 4-digit code. If you have messages, your
machine announces
they are played. Or you will hear

to hear main menu press 1’

Use the buttons on the keypad to operate your
answering machine, press:

.

‘You have (n) new messages’, and

.

hear main menu.

play all messages.

once to repeat the current message, twice to play
previous message.

delete the message being played.

skip forward to the next message.

‘Please enter your

‘You have no messages,

Answering machine

73

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

74

Answering machine

set answer mode.

play your outgoing message.

record a new outgoing message.

switch answering machine off.

If you don’t give any instructions for 8 seconds, your
BT Diverse 6350 will hang up.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Additional handsets and bases

Up to 6 handsets can be registered and operated from the
BT Diverse 6350. This allows you to hold internal calls
even while another handset is making an external call.
Each handset can be registered on up to four bases.

Registering additional handsets

The additional cordless handset that came with your
BT Diverse 6350 is pre-registered.

If you buy new handsets to use with your BT Diverse 6350
they will have to be registered to the base before you can
use them.

Register a new BT Diverse 6200 handset to your
BT Diverse 6350

Batteries will come inserted in the battery compartment.
Pull the plastic tag as instructed to activate the batteries.
Make sure the handset is close to the base. The screen

PLEASE REGISTER

shows

On the handset

Place the handset in the charger.

BASE

is displayed on the handset.

At the base

1. Press and hold FIND.

.

PRESS & HOLD FIND ON

75

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

76

Additional handsets and bases

2. The handset display shows
When the handset is registered it will display the standby
screen and will be assigned the next available handset
number.

Register your handset to another base

On the handset:

1. Press MENU then scroll DOWN to

OK. Display shows

press

2. Press

3. Press

4. The handset screen displays

5. Press and hold FIND for about 10 seconds until you hear

OK. The next available base is highlighted

automatically, e.g.

OK. Enter the SYSTEM PIN (original setting 0000)

and press

ON BASE

At the base:

a beep. The base is now in registration mode.

The handset screen displays
When the handset is registered it will display the standby
screen and will be assigned the next available handset
number.

OK.

.

REGISTRATION IN PROGRESS

REGISTRATION

REGISTER HANDSET

BASE 2

.

PRESS & HOLD FIND BUTTON

REGISTRATION IN PROGRESS

and

.

.

.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Select a base

On the handset:

1. Press MENU then scroll DOWN to
and press OK. Scroll DOWN to

2. Press

1. Press

2. Scroll

3. Enter the System PIN (original setting 0000) and press

4. Select handset to be de-registered, press

OK. Display shows

the base you want and press

De-register a handset

You can use a handset to de-register itself or any other
handset from the base.

MENU and scroll DOWN to
OK.

press

DOWN to

DE-REGISTER H/SET

DE-REGISTER HANDSET X?

confirm or

5. Display shows

6. Press to return to standby or
back in the menu.

NO to cancel.

HANDSETXDE-REGISTERED

BASE 2,BASE 3

is displayed. Press YES to

HANDSET SETTINGS

SELECT BASE

etc. Scroll to

OK.

REGISTRATION

and press OK.

OK.

.

BACK to go one step

.

. Then

Additional handsets and bases

OK.

77

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

78

Help

Handset not registering

■ Check that the base is plugged into the mains power and switched on.

■ Check that there are charged batteries in the handset and that they are fitted correctly.

Forgotten your PIN number

■ Try entering the default PIN = 0000. If you have changed the number and cannot

remember it, contact the BT Diverse Helpline on

[e-mail]

No display

■ Check that the handset batteries are charged. If necessary, replace the batteries.

Nothing happens when you press any button

■ Is the keylock switched on? If so, press UNLOCK then to switch keylock off.

No connection between cordless handset and BT Diverse 6350 corded telephone

■ You may be out of range of the BT Diverse 6350 corded telephone. Move closer.

0870 240 3962 or email

Handset on the charger does not charge

■ Make sure the handset is placed properly on the charger. When charging, the battery

symbol is shown filling up.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Help

Handset does not ring

■ Check that the batteries are inserted correctly.

■ Check that the handset ringer has not been switched off, see page 50.

Your caller cannot hear you

■ Secrecy is switched on. Press the secrecy OFF option button to speak to your caller again.

Incoming caller’s number is not displayed even though you have Caller Display

■ Caller has to allow their number to be sent. It has been withheld or is unavailable.

Possible problems with SMS

■ SMS messages cannot be sent and screen displays

■ The base station power supply or telephone line cord might not be properly connected.

Check that the BT Diverse 6350 power supply is plugged into the mains socket and
switched on and that the telephone is plugged into the telephone wall socket.

■ There might be a fault on the line. Check your telephone line is working properly.

■ You might have deleted the server number in error. See pages 46-47 for instructions on

how to enter the number.

■ More than one SMS product is plugged into the line. Remove other products.

MESSAGE SENDING FAILED

.

79

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

80

Help

Cannot send text

■ Check service centre number is correct including 1470P prefix.

Cannot receive text

■ Check service centre number is correct.

■ Ensure you have subscribed to a Caller Display service and that it is active. You can check

this by noting if your phone displays your caller's number when you receive an incoming call.

Handset is registered to the SMS service and text has previously been sent and
received but you are now only receiving incoming messages.

■ This may be due to your handset being de-registered at the text service centre. All you

need to do is type Register and send it to 00000. You will receive a confirmation message
back. This assumes that your Caller Display service is active and working on your line.

■ Messages sent to 00000 are not charged for.

Further help and advice for SMS queries on BT lines:

■ BT Residential customers – call 151, choose option 2, when prompted by the Fault

Management Service select option 2, enter your phone number on the handset and wait
to speak to a customer adviser.

■ BT Business Customers – call 152, choose option 2, when prompted by the Fault

Management Service select option 2, enter your phone number on the handset and wait
to speak to a customer adviser.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Help 81

■ For other telephone service providers please contact their customer services.

General sales enquiries

■ BT Residential lines – call 150. BT Business lines – call 152.

■ For other telephone service providers please contact their customer services.

Billing enquiries

■ Refer to the telephone number shown on your telephone bill.

Other functions and services available from the SMS service

■ By sending the following commands to the BT text self administration facility you can

control functions and capabilities in your SMS phone and the way messages are handled.

■ Press MENU. Press OK to WRITE MESSAGE. Type in the following commands (depending

upon what you want to do) and send to 00000:

Opt out from receiving voice text messages.

Turns off the opt out option.

Turns on permanent voice text message delivery to your phone. All incoming

text is delivered as voice text.

Turns off permanent voice text message delivery.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

82

Help

If you are sending a message from a fixed line phone to another fixed line phone

Forces a message you send to be delivered as a voice text even though the

recipient may have an SMS enabled phone and usually receives written text.

This command is inserted at the start of the message and applies only to that message,
e.g.

‘Hello I will be home late’.

If you are sending a message from a fixed line phone and require a status report

Will allow a status report to be sent back to you when you have sent a
message to confirm delivery. Place at the start of your text message. Write
the message and send it. You will receive a reply text back to your phone giving the
status report for that message.

You keep hearing an error beep

■ You have pressed the wrong button in a sequence. Check the prompts in the display or

refer to instructions in this user guide.

Customer Helpline

If you experience any difficulties please call the BT Diverse Helpline on 0870 240 3962 or
email

[e-mail]

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

For your records

Date of purchase:

Place of purchase:

For guarantee purposes, proof of
purchase is required, so please keep
your receipt.

Enter your system PIN here:

Enter your R
here:

emote Access PIN code

Help

83

[

///

For more information on your
system PIN, see

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

page 56.

[

]

///

For more information on your
Remote Access PIN, see page 72.

]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

84

General information

IMPORTANT

The BT Diverse 6350 corded telephone is designed for making emergency telephone calls
when the power fails. However, the BT Diverse 6200 additional cordless handset will not
work in these circumstances.

This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.

Safety information

■ Only use the power supply suitable for the BT Diverse 6350 range. Using an unauthorised

power supply will invalidate your guarantee and may damage the telephone.

■ For the handset, use only AAA Nickel Metal Hydride (NiMH) rechargeable batteries with

a minimum capacity of 750mAh. Never use other batteries or conventional alkaline
batteries as this could lead to a short circuit or destroy the battery casing.

■ If the keypad is locked, it is still possible to make emergency calls to 999 and

112 numbers.

■ Do not open the handset (except to replace the handset batteries). This could expose

you to high voltages or other risks.

■ Radio signals transmitted between the handset and base may cause interference to

hearing aids.

■ It is recommended that advice from a qualified expert be sought before using this

product in the vicinity of emergency/intensive care medical equipment.

■ It is recommended that if you have a pacemaker fitted you check with a medical expert

before using this product.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

General information

■ Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release

of highly toxic chemicals.

Cleaning

■ Simply clean the handset and base with a damp (not wet) cloth, or an anti-static wipe.

Never use household polish as this will damage the product. Never use a dry cloth as this
may cause a static shock.

Environmental

■ Do not expose to direct sunlight.

■ The BT Diverse 6200 additional handset may become warm when the batteries are being

recharged. This is normal. We recommend that you do not place the product on
antique/veneered wood to avoid damage.

■ Do not stand your product on carpets or other surfaces which generate fibres or place it

in locations preventing the free flow of air over its surfaces.

■ Do not submerge any part of your product in water and do not use it in damp or humid

conditions, such as bathrooms.

■ Do not expose your product to fire, explosive or other hazardous conditions.

■ There is a slight chance your phone could be damaged by an electrical storm. We

recommend that you unplug the power and telephone line cord during an electrical storm.

85

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

86

General information

Product disposal instructions

The symbol shown here and on the product means that the product is classed
as Electrical or Electronic Equipment and should not be disposed with other
household or commercial waste at the end of its working life.

The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC)
has been put in place to recycle products using best available recovery and recycling
techniques to minimise the impact on the environment, treat any hazardous substances
and avoid the increasing landfill.

Product disposal instructions for residential users

When you have no further use for it, please remove any batteries and dispose of them
and the product as per your local authority’s recycling processes. For more information
please contact your local authority or the retailer where the product was purchased.

Product disposal instructions for business users

Business users should contact their suppliers and check the terms and conditions of the
purchase contract and ensure that this product is not mixed with other commercial waste
for disposal.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

General information 87

Connecting to a switchboard

Switchboard compatibility

■ This telephone may be connected to most types of switchboard, however in the event of

any difficulties, consult your switchboard Service Provider.

Dialling mode

■ Your BT Diverse 6350 is set to Tone dialling. Some switchboards may require Pulse

dialling. To change the dialling mode, see Dialling mode,

page 54.

Guarantee

Your BT Diverse 6350 is guaranteed for a period of 12 months from the date of purchase.

Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s
or its agent’s discretion the option to replace the BT Diverse 6350, or any component
thereof, (other than batteries), which is identified as faulty or below standard, or as a
result of inferior workmanship or materials. Products over 28 days old from the date of
purchase may be replaced with a refurbished or repaired product.

The conditions of this guarantee are:

The guarantee shall only apply to defects that occur within the 12 month guarantee
period.

Proof of purchase is required.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

88

General information

The equipment is returned to BT or its agent as instructed.

This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear
and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair
other than through approved agents.

This guarantee does not affect your statutory rights.

Within the 12 month guarantee period:

If you experience difficulty using the product, prior to returning your product, please read
the Help section beginning on

0870 240 3962 or email [e-mail]. The helpline is open from

on

9.00am-5.30pm Mon-Fri and 9.30am-2.30pm Saturdays.

In the unlikely event of a defect occurring, please follow the Helplines’ instructions for
replacement or repair.

Outside of the 12 month guarantee period:

If your product needs repair after the guarantee period has ended, the repair must meet the
approval requirements for connection to the telephone network. We suggest that you call
our recommended repair agents on

page 78 or contact the BT Diverse Helpdesk for assistance

08702 405029.

Additional/Replacement Items

For a full range of replacement items, including additional handsets for either the
BT Diverse 6000 range or BT Freestyle 2000, 4000 or 7000 ranges, please call

0870 240 3962.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Technical information

How many telephones can you have?

All items of equipment have a Ringer Equivalence Number (REN) which is used to calculate
the number of items that may be connected to any one telephone line.

The BT Diverse 6350 has a total REN of 1, i.e. for a base and up to 6 handsets.

Any other instrument provided by BT may be assumed to have a REN of 1 unless stated
otherwise.

A total REN of 4 is allowed per telephone line. (For example, if the BT Diverse 6350 is used
in conjunction with three extension telephones, each with a REN of 1, then the total = 4.)

R&TTE

This product is intended for use within the UK for connection to the public telephone
network and compatible switchboards.

This equipment complies with the essential requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive (1999/5/EC). In demonstration with the
Essential Requirement for efficient use of the radio spectrum, the product complies with
EN301 406. For a copy of the Declaration of Conformity please contact the BT Diverse
Helpline on

0870 240 3962 or email [e-mail]

89

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

71mm

90

Wall mounting your phone

WARNING

The screws supplied to wall mount
your BT Diverse 6350 corded
telephone will NOT be suitable for
all wall types. BT recommends that
you seek advice from a building
professional before attempting to
wall mount your phone. BT are not
responsible for any damage/injury
caused while attempting to wall
mount your phone.

Before you wall mount, please
check that:

• the wall can support the weight
of the phone

• you are not drilling into any
hidden wiring or pipes

• the telephone line cord will reach
the telephone socket

Using the handset park when the
phone is wall-mounted

If you need to leave the phone
whilst on a call, hang the handset
on the handset park at the top
left-hand side of the base.

Wall mounting the corded telephone

1. Unclip stand from the base of the phone.

Re-route the line cords towards the bottom of the phone.

2. Rotate the stand 180° and re-attach to the base unit by
clipping it into the two slots near the bottom of the base.

3. Drill two holes in the wall 71mm vertically apart using an
8mm drill bit.

4. Insert the wall plugs if necessary then insert the screws
leaving about 5mm protruding from the wall on which to
hang the phone.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

25mm

5. Rotate the handset hook 180º so that it sticks upwards.
This holds the handset in place when wall-mounted.

1 2

6. Slot the holes on the back of the base over the screw
heads and gently pull the phone down to make sure it is
securely in place.

Wall mounting the cordless handset and charger

1. Drill two holes in the wall 25mm horizontally apart using
an 8mm drill bit. Use the wall mounting bracket as a
template if necessary.

Wall mounting your phone

91

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

92

Wall mounting your phone

2. Insert the wall plugs if necessary then insert screws
leaving about 5mm protruding from the wall on which
to hang the phone.

3. Take the mains power cable out of the socket on
the charger.

4. Slide the wall mounting bracket onto the underside
of the charger and plug the power cable back in.

1 2

4. Slot the holes on the back of the mounting bracket over
the screw heads and gently pull the charger down to
make sure it is securely in place.

If you experience any problems, please call the Helpline on 0870 240 3962 or email [e-mail]

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187

Visit us at www.bt.com

Offices worldwide

The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of
contract. Nothing in this publication forms any part of any contract.

© British Telecommunications plc 2005.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
BT Diverse 6350 Issue 3 (11/05) 1
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