BT Diverse 6350 User Manual

BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
User Guide
BT DIVERSE 6350
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Welcome…
to your BT Diverse 6350 digital corded /cordless twin telephone answering machine
Directory lets you store up to 100 names and numbers
for easy dialling.
Copy the whole directory or individual entries to and
from your mobile phone SIM card.
your hands free for other tasks while making and receiving calls.
Send and receive SMS text messages.
Caller Display lets you see who’s calling and your phone
stores details of the last 30 callers in a Calls list. Caller Display requires subscription.
Answering machine can be operated from the corded
telephone base, the additional handset or by remote access from another phone.
Expandable system. You can have up to 6 GAP
compatible handsets registered to your BT Diverse 6350 corded telephone. Make internal calls between two handsets while a third is on an external call.
Digital call clarity with up to 300m range outdoors and
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
up to 50m indoors (in ideal conditions).
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
This User Guide provides you with all the information you need to get the most from your phones.
You must first set up your phones before you can use them. This doesn’t take long as it is easy to do. Just follow the simple instructions on the next few pages.
Need help?
If you have any problems setting up or using your BT Diverse 6350, contact the Helpline on
or email bt.helpdesk@vtecheurope.com
3962
Alternatively, you may find the answer in ‘Help’ at the back of this guide.
0870 240
Got everything?
BT Diverse 6350 corded
telephone
Mains power adaptor
Handset cord
Telephone line cord
BT Diverse 6200 additional
handset with belt clip
BT Diverse 6200 charger
Mains power adaptor
for the charger
Headset for additional handset
2 x AAA rechargeable batteries
for additional handset (already inserted in handset)
Desk mount (already fitted)
2 Screws and wall plugs
Hearing aid?
Please note that the BT Diverse 6350 works by sending radio signals between the base and handset. These signals may interfere with some hearing aids, causing a humming noise.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
4
In this guide
Getting started . . . . . . . . . . . . . . . . . .8
Location . . . . . . . . . . . . . . . . . . . . . . .8
Setting up . . . . . . . . . . . . . . . . . . . . . .9
Battery low warning . . . . . . . . . . . . . . .10
Getting to know your phone . . . . . . .12
Corded telephone base . . . . . . . . . . . .12
Additional handset . . . . . . . . . . . . . . .13
Main display icons . . . . . . . . . . . . . . . .14
Navigating the menus . . . . . . . . . . . . .15
Menu map . . . . . . . . . . . . . . . . . . . . . .16
Using your phone . . . . . . . . . . . . . . . .17
Switch handset on and off . . . . . . . . . .17
Handset ringer on/off . . . . . . . . . . . . .17
Making calls . . . . . . . . . . . . . . . . . . . .17
Handsfree . . . . . . . . . . . . . . . . . . . . . .18
Headset . . . . . . . . . . . . . . . . . . . . . . .19
Volume . . . . . . . . . . . . . . . . . . . . . . . .19
Secrecy . . . . . . . . . . . . . . . . . . . . . . . .19
Redial . . . . . . . . . . . . . . . . . . . . . . . . .20
Keypad lock . . . . . . . . . . . . . . . . . . . . .21
Quick access to messages . . . . . . . . . .22
SMS text messages . . . . . . . . . . . . . . .22
Messages on the
answering machine . . . . . . . . . . . . . . .22
Calls . . . . . . . . . . . . . . . . . . . . . . . . . .23
Directory . . . . . . . . . . . . . . . . . . . . . . .23
Open the directory . . . . . . . . . . . . . . .23
Entering names . . . . . . . . . . . . . . . . . .23
Writing tips . . . . . . . . . . . . . . . . . . . . .24
Character map . . . . . . . . . . . . . . . . . .24
New directory entry . . . . . . . . . . . . . . .25
Insert a pause into a directory entry . . .25
Dial from the directory . . . . . . . . . . . .25
View a directory entry . . . . . . . . . . . . .26
Copy an entry to another handset . . . .26
Copy the entire directory to
another handset . . . . . . . . . . . . . . . . .27
Edit an entry . . . . . . . . . . . . . . . . . . . .27
Delete an entry . . . . . . . . . . . . . . . . . .28
Delete the entire directory . . . . . . . . . .28
Copy SIM . . . . . . . . . . . . . . . . . . . . . .28
Copy to/from SIM card . . . . . . . . . . . . .29
Internal calls . . . . . . . . . . . . . . . . . . . .30
Call another handset . . . . . . . . . . . . . .30
Transfer a call to another handset . . . .30
Put a caller on hold and call
another handset . . . . . . . . . . . . . . . . .31
Conference call . . . . . . . . . . . . . . . . . .31
Caller Display . . . . . . . . . . . . . . . . . .32
Calls list . . . . . . . . . . . . . . . . . . . . . . .32
View the calls list . . . . . . . . . . . . . . . . .32
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
5In this guide
Dial from the calls list . . . . . . . . . . . . .33
Copy a number to the directory . . . . . .33
Delete an entry in the calls list . . . . . . .33
Delete the entire calls list . . . . . . . . . .34
Read, edit and send
draft SMS messages . . . . . . . . . . . . . .44
Reading SMS text messages . . . . . . . .45
SMS Alert . . . . . . . . . . . . . . . . . . . . . .46
SMS Service Centre numbers . . . . . . . .46
BT Calling Features . . . . . . . . . . . . . .35
BT Helpdesk . . . . . . . . . . . . . . . . . . . .35
BT Directory Enquiries . . . . . . . . . . . . .35
Call Divert On . . . . . . . . . . . . . . . . . . .36
Call Divert Off . . . . . . . . . . . . . . . . . . .36
Check Divert . . . . . . . . . . . . . . . . . . . .36
Call Waiting On . . . . . . . . . . . . . . . . . .37
Adding or changing
SMS Service Centre numbers . . . . . . . .47
Select a Send Service Centre number . .47
SMS User Areas . . . . . . . . . . . . . . . . . .48
Setting up a user area . . . . . . . . . . . . .48
Send a text to an SMS user area . . . . .49
Open an SMS user area . . . . . . . . . . . .49
Call Waiting Off . . . . . . . . . . . . . . . . . .37
Check Call Waiting . . . . . . . . . . . . . . .37
Handset settings . . . . . . . . . . . . . . . .50
Ringer melody and volume . . . . . . . . .50
SMS text messages . . . . . . . . . . . . . .38
Subscribe to SMS service . . . . . . . . . . .38
Cost of fixed line service . . . . . . . . . . .39
Send an SMS text message . . . . . . . . .39
Receiving a call while writing a text . . .40
Screen font and contrast . . . . . . . . . . .50
Handset name . . . . . . . . . . . . . . . . . .51
Handset beeps . . . . . . . . . . . . . . . . . .52
Auto talk . . . . . . . . . . . . . . . . . . . . . . .52
Select base . . . . . . . . . . . . . . . . . . . . .53
Sent messages in the Outbox . . . . . . .41
Saved messages in the Drafts folder . .41
Entering text . . . . . . . . . . . . . . . . . . . .41
Special characters . . . . . . . . . . . . . . . .41
Writing tips . . . . . . . . . . . . . . . . . . . . .42
SMS templates . . . . . . . . . . . . . . . . . .42
Edit SMS template . . . . . . . . . . . . . . . .43
Delete SMS template . . . . . . . . . . . . . .43
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Base settings . . . . . . . . . . . . . . . . . . .54
Ringer melody and volume . . . . . . . . .54
Dialling mode . . . . . . . . . . . . . . . . . . .54
Handset beeps on/off . . . . . . . . . . . . .55
Music on hold . . . . . . . . . . . . . . . . . . .55
System PIN . . . . . . . . . . . . . . . . . . . . .56
Repeater mode . . . . . . . . . . . . . . . . . .57
6 In this guide
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Calendar/Clock . . . . . . . . . . . . . . . . . .58
Appointment reminder . . . . . . . . . . . .58
Alarm . . . . . . . . . . . . . . . . . . . . . . . . .59
Time & Date . . . . . . . . . . . . . . . . . . . .60
Answering machine . . . . . . . . . . . . . .61
Date and time . . . . . . . . . . . . . . . . . . .61
Operating the answering machine
at the base . . . . . . . . . . . . . . . . . . . . .62
Switch on/off . . . . . . . . . . . . . . . . . . . .62
Loudspeaker volume . . . . . . . . . . . . . .62
Message indicator . . . . . . . . . . . . . . . .62
Play, repeat, skip, delete . . . . . . . . . . .62
Operating from a handset . . . . . . . . . .63
Switch on/off . . . . . . . . . . . . . . . . . . . .63
Outgoing messages . . . . . . . . . . . . . . .64
Answer & Record . . . . . . . . . . . . . . . . .64
Answer Only . . . . . . . . . . . . . . . . . . . .64
Record your own outgoing message . . .65
Play outgoing message . . . . . . . . . . . .65
Answer delay . . . . . . . . . . . . . . . . . . . .66
Audible message alert . . . . . . . . . . . . .66
New message display . . . . . . . . . . . . . .67
Quick access to your messages . . . . . .67
Play, pause, delete, volume . . . . . . . . .67
Delete all messages . . . . . . . . . . . . . . .68
Record a memo . . . . . . . . . . . . . . . . . .68
Call screening using a handset . . . . . . .69
Call screening at the base . . . . . . . . . .69
Answering machine settings . . . . . . . .70
Memory full . . . . . . . . . . . . . . . . . . . . .71
Remote access . . . . . . . . . . . . . . . . . .72
Security PIN . . . . . . . . . . . . . . . . . . . .72
Switch on answering machine
remotely . . . . . . . . . . . . . . . . . . . . . . .72
Time saver . . . . . . . . . . . . . . . . . . . . .72
Operating your answering machine
from another phone . . . . . . . . . . . . . . .73
Message indicator . . . . . . . . . . . . . . . .74
Additional handsets and bases . . . . . .75
Registering additional handsets . . . . . .75
Register a new BT Diverse 6200 handset to your BT Diverse 6350
base . . . . . . . . . . . . . . . . . . . . . . . . . .75
Register your handset to
another base . . . . . . . . . . . . . . . . . . . .76
Select a base . . . . . . . . . . . . . . . . . . . .77
De-register handset . . . . . . . . . . . . . . .77
Help . . . . . . . . . . . . . . . . . . . . . . . . . .78
Helpline . . . . . . . . . . . . . . . . . . . . . . .82
For your records . . . . . . . . . . . . . . . . .83
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
General information . . . . . . . . . . . . . .84
Safety . . . . . . . . . . . . . . . . . . . . . . . . .84
Cleaning . . . . . . . . . . . . . . . . . . . . . . .85
Environmental . . . . . . . . . . . . . . . . . . .85
Product disposal instructions . . . . . . . .86
Connecting to a switchboard . . . . . . . .87
Dialling mode . . . . . . . . . . . . . . . . . . .87
Guarantee . . . . . . . . . . . . . . . . . . . . . .87
Additional/Replacement items . . . . . . .88
How many telephones can you have? . .89
R&TTE . . . . . . . . . . . . . . . . . . . . . . . .89
Wall mounting your phone . . . . . . . . .90
7In this guide
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
8
Getting started
WARNING
Do not place your BT Diverse 6350 in the bathroom or other humid areas.
Handset range
The BT Diverse 6200 additional handset has a range of 300 metres outdoors when there is a clear line of sight between the base and the handset. When there is no clear line of sight between the base and the handset, e.g. base indoors and handset either indoors or outdoors, the range could be reduced to 50 metres. Thick stone walls can severely affect the range.
Signal strength
The symbol on your handset screen indicates when you are in range. When you are out of range, it flashes and the screen displays SEARCHING and there is a beep, you are out of range.
IMPORTANT
The BT Diverse 6350 corded telephone must be plugged into the mains power at all times.
Which socket?
Power socket
Telephone line socket
Location
You need to place your BT Diverse 6350 close enough to a mains power and telephone socket so that the cables will reach.
Make sure it is at least 1 metre away from other electrical appliances to avoid interference.
Your BT Diverse 6200 additional handset works by sending radio signals between the handset and the BT Diverse 6350 corded telephone. The strength of the signal depends on where you site the telephone. Putting it as high as possible ensures the best signal.
Your BT Diverse 6350 and BT Diverse 6200 additional handset can both be wall mounted, see wall mounting on page 90.
Setting up
Corded telephone
1. Connect the straight end of the curly handset cord into the base. Connect the other end of the cord to the handset.
2. Plug the mains power adaptor into the power socket on the underside of the base. Plug the other end into the mains socket. The display lights up.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Power adaptor cable
3. Connect the telephone line cord to the base of the BT Diverse 6350 corded telephone and plug the other end into the wall socket.
Telephone line cord
4. Press the line cables into the grooves on the base of the phone so that the phone can lie flat.
Getting started
Providing you have subscribed to your network’s Caller Display service, the day and time is automatically set when you receive your first incoming call.
However, you can also set the day and time manually,
see page 60.
9
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
10
Getting started
Battery low warning
When the batteries need recharging, the handset beeps and the display shows .
Battery level
The battery symbol shows the current level
Battery performance
To keep your batteries in the best condition, leave the handset off the base for a few hours at a time (after the initial 16 hour charge).
Running the batteries right down at least once a week will help them last as long as possible.
On a full charge, your BT Diverse 6200 additional handset gives up to 13 hours talk time or up to 170 hours standby.
The charge capacity of rechargeable batteries will reduce with time as they wear out, giving the handset less talk/standby time. Eventually they will need to be replaced
Batteries and handset may become warm during charging. This is normal.
Setting up
Additional handset and charger
Location
You need to place your BT Diverse 6200 charger close enough to a mains power socket so that the cable will reach.
Your BT Diverse 6200 additional handset and charger can be wall mounted, see wall mounting on page 90.
4. Plug the power adaptor cable into the underside of the charger.
Power adaptor cable
5. Plug the power adaptor into the mains wall socket and switch the power on.
6. Batteries will come inserted in the battery compartment. Pull the plastic tag as instructed to activate the batteries.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
11Getting started
7. Place the handset in the charger and charge the handset for at least 16 hours.
The BT Diverse 6200 additional handset comes pre­registered to the corded telephone base, so once the handset has been fully charged, it is ready for use.
If you purchase any further additional handsets you will need to register them. Please see page 75 for instructions.
Your BT Diverse 6350 is now ready for use.
Under no circumstances use non­rechargeable batteries. Only use NiMH rechargeable batteries with a recommended capacity of 750mAh. Using inappropriate batteries will invalidate your guarantee and may damage the telephone.
Helpline
If you are having any difficulties setting up or using your BT Diverse 6350, please call the BT Diverse Helpline on
bt.helpdesk@vtecheurope.com
0870 240 3962 or email
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
12
Getting to know your phone
Corded telephone
Menu/Options
Opens the menu, page 15.
Selects on screen options.
Press to make a call, page 17.
Also used for Handsfree calling, page 18.
When the phone is wall mounted you can
hang the handset here if you need to
leave the phone during a call.
Rotates to hold the handset in place
For use with switchboards and certain
Quick access to a range of BT Calling
Rings all registered handsets, so you can
Used to register additional handsets.
Insert a SIM card for copying numbers/
names to the directory,
Switches your answering machine on/off,
Press once to repeat current message,
press again to play the previous
Talk/Handsfree
Handset park
Handset hook
when wall mounted.
R. Recall
network services.
page 35.
Features,
Find
find them.
SIM reader
page 28.
On/Off/Ans
page 62.
Skip <
message,
page 63.
T
B
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Display
Shows the status of your phone.
Navigation
Lets you redial numbers, page 20, open your text message inbox, make internal calls, page 30, open the Calls list, and adjust the volume during a call,
Directory/Options
Opens the directory, page 23 Selects on screen options.
End
Press to end calls. Also lets you exit from menu.
New message indicator
Flashes to indicate that you have received an SMS message or a missed call.
Line in use indicator
Lights up when the line is in use.
Stop
Press to stop playback or cancel the current function, page 63.
Play
Press to play messages.
Del
Press to delete messages.
Skip >
Press once to play the next message, page 63.
page 45,
page 32
page 19.
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Additional handset
Shows the status of your handset.
Opens the menu, page 15.
Selects on screen options.
Press to make a call, page 17.
Also used for Handsfree calling,
For use with switchboards and
certain network services.
Display
Menu/Options
Talk/Handsfree
page 18.
Keypad
R. Recall
Getting to know your phone
LED
When you have missed calls, the missed calls LED flashes and the screen tells you there are new calls in the calls list,page 32.
Navigation
Lets you redial numbers, page 20, open your text message inbox,
page 45, make internal calls, page 30, open the Calls list, page 32
and adjust the volume during a call, page 19.
Directory/Options
Opens the directory, page 23. Selects on screen options.
End
Press to end calls. Also lets you exit from menu.
Headset socket
Lets you plug in a headset,
page 19.
BT
Quick access to a range of BT Calling Features, page 35.
13
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
14
Getting to know your phone
BT Diverse 6350 corded telephone main display icons
Answering machine on.
Angled – during a call
Moving – incoming call
or caller on hold.
13:33
Menu Names
BT Diverse 6200 additional handset main display icons
Answering machine on.
Angled – during a call
Moving – incoming call
or caller on hold.
Handset 1
13:33
Handset ringer off.
In range. Flashes when you are out of range.
Shows current battery level.
Menu Names
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Keypad lock on.
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Navigating the menus…
Your BT Diverse 6350 has a menu system which is easy to use. Each menu leads to a list of options. Have a look at the menu map on the following page.
Press
MENU to open the main menu and use the
navigation button to scroll up or down to the menu you want. Press the
OK option button to access the features
in the menu.
… and selecting menu options
Once the menu list you want is open, use the navigation button to scroll up or down through the options then
OK to select the option you want. For example, to
press adjust the handset ringer melody for external calls:
1. Press
MENU then scroll DOWN to
and press OK. Display shows
2. Press
OK. Display highlights
Navigate Press
RIGHT or LEFT to display and hear the option.
SAVE to confirm.
HANDSET SETTINGS
RINGER
.
EXTERNAL MELODY
.
Getting to know your phone 15
Go back one level
You can go back to the previous menu level at any time by pressing the
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BACK option button.
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16
Getting to know your phone
Exit menu: If you want to exit a menu or the directory, either press END until the display returns to standby, or press
BACK until the standby screen appears.
Corded handset menu map Cordless handset menu map
Names • New entry Show details
Delete entry Edit entry Copy entry
Copy directory
SMS messages • Write message Inbox Drafts Outbox Templates SMS Settings
Answer Machine • Play messages
Delete messages Answer On / Off
Record memo Outgoing message
Answer Settings
Base Settings Ringer Display
Dialling Keypad Music on hold
System PIN / R
Calendar / Clock Appointments
Set Alarm Time / Date
Registration • De-register H/Set
SIM copy Delete all
epeater mode
Names • New entry Show details
Delete entry Edit entry
Copy entry
SIM copy Delete all
SMS messages • Write message
Inbox
SMS Settings
Answer Machine • Play messages
Delete messages Answer On / Off
Record memo Outgoing message
Answer Settings
Handset Settings • Ringer Display
Handset name
Select Base
Base Settings • Ringer Dialling
Music on hold System PIN
Repeater mode
Calendar / Clock Appointments
Set Alarm Time / Date
Registration • Register Handset
De-Register H / Set
Copy directory
Drafts Outbox Templates
Keypad Auto Talk
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Using your phone
The instructions and features are the same using either the corded telephone or the cordless handset unless stated otherwise.
Switch handset on and off (cordless handset only)
1. Press
2. Press
and hold to switch the handset off.
and hold again to switch it back on.
Handset ringer on/off (cordless handset only)
1. Press
and hold to switch the handset ringer off.
Display shows .
2. Press again to switch it back on.
Making calls
Make an external call
1. Using the corded handset: Pick up the handset and dial the number.
or Using the cordless handset:
. Dial the number.
Line In Use light on the BT Diverse 6350 corded
The telephone lights up to indicate the line is in use.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Pick up the handset and press
Note
Press the BACK options button to go back to the previous step in a menu. Or press END to cancel and return the phone to standby.
Call timer
Your phone automatically times the duration of every external call. The time is shown on the display during the call and for a few seconds after the call has ended.
17
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18
Using your phone
Preparatory dialling
1. Enter the number first. If you make a mistake press
CLEAR to delete. Press to dial.
End a call
Press or place the handset back on the base.
Handsfree
Handsfree lets you talk to your caller without holding the handset. It also enables other people in the room to listen to both sides of your conversation.
1.
Using the corded handset: Press once.
or
Using the cordless handset:
2. The display shows and you can hear the dial tone over the loudspeaker. Dial the number.
3. To switch the call back to the handset:
Using the corded handset: Simply lift the handset.
or
Using the cordless handset:
Press twice.
Press .
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Headset (cordless handset only)
1. Remove the rubber bung and plug the headset into the socket on the side of the handset.
2. Make and receive calls as normal.
Volume
1. During a call, press the navigation button UP or DOWN to increase or decrease the call volume.
Using your phone 19
Secrecy
When on a call, you can talk to someone in the same room without your caller hearing.
1. During a call, press
ON
. Your caller cannot hear you.
2. Press
OFF to resume your call.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
SECRECY. Display shows
SECRECY
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
20
Using your phone
Redial
You can redial any of the last ten numbers.
Redial
1. Press . The last number dialled is displayed.
2. Scroll
3. Press to dial.
1. Press . The last number dialled is displayed.
2. Press
3. Press
1. Press . The last number dialled is displayed.
2. Press
UP or DOWN to the number you want.
Delete a redial number
UP or DOWN to the number you want.
Scroll
OPTIONS,
OK. The number is deleted. Press to return
to standby.
Save a redial number
You can save a number to the directory.
UP or DOWN to the number you want.
Scroll
OPTIONS and scroll DOWN to OK.
Press
DELETE CALL
is highlighted.
SAVE NUMBER
.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
3. Enter the NAME (see Entering names page 23).
4. If necessary scroll
SAVE. is displayed and the message that the
press name/number is saved. Press to return to standby.
Delete all redial numbers
1. Press . The last number dialled is displayed.
2. Press
3. Press
OPTIONS then scroll DOWN to
and press OK.
YES to confirm or NO to cancel. Press the to
return to standby.
DOWN to edit the NUMBER then
DELETE ALL CALLS
DELETE ALL CALLS?
is displayed.
Keypad lock (cordless handset only)
You can lock the keypad on the cordless handset to prevent accidentally dialling numbers while carrying it around.
1. Press
2. To unlock the keypad, press
and hold until you hear a beep.
Screen shows
Display shows
KEYPAD LOCKED
KEYPAD UNLOCKED
.
UNLOCK then .
.
Using your phone 21
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
22
Using your phone
Quick access to messages
When the screen shows you have new CALLS or SMS, press on the navigation button to see details of new missed calls and/or new text messages.
New calls/SMS messages are indicated on all registered handsets until viewed.
SMS Text messages
1. Press . Screen highlights
2. Scroll
3. Press
1. Press
2. Scroll
3. Message playback will begin. Use to hear messages
4. If required, press PAUSE or DELETE.
5. You can skip to the next message by pressing
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
UP or DOWN through the message list.
READ to read the message.
Press
BACK to return to the previous menu.
Messages on the answering machine
. Screen highlights
DOWN to
through the speaker.
One press of quick presses of message.
MESSAGES
LEFT will play a message again and two
LEFT will skip back to the previous
SMS
. Press OK.
SMS
.
. Press OK.
RIGHT.
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Calls
1. Press . Screen highlights
2. Scroll
3. Scroll
4. Press
DOWN to
UP or DOWN through the calls list.
BACK to return to the previous menu.
MISSED CALLS
SMS
.
. Press OK.
Directory
You can store up to 100 names and numbers in the directory. Names can be up to 16 characters long and numbers up to 24 digits long.
Open the directory
1. Press NAMES. Stored entries are displayed alphabetically.
Using your phone 23
Entering names
Use the keypad letters to enter names, e.g. to store TOM:
Press
Press
Press
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
once to enter T.
three times to enter O.
once to enter M.
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
24
Using your phone
Writing tips
If you make a mistake, press CLEAR to delete the last character or digit.
Press
once to insert a space.
Your phone is set to insert the first letter of a name as an upper case letter. The rest will be in lower case.
Press to set lower case or upper case letters.
Character map
Button Upper case Lower case
Space 0 + & _ $ £ € ¥ < > = # * Space 0 + & _ $ £ € ¥ < > = # *
. , ’ ? ! ” 1 - ( ) @ / : ; . , ’ ? ! ” 1 - ( ) @ / : ;
A B C 2 Ä À Á Â Ã Å Æ Ç a b c 2 ä à á â ã å æ ç
D E F 3 È É Ë Ê d e f 3 è é ë ê
G H I 4 Ì Í Î Ï g h i 4 ì í î ï
J K L 5 j k l 5
M N O 6 Ö Ò Ó Ô Õ Ø Ñ m n o 6 ö ò ó ô õ ø ñ
P Q R S 7 ß^S p q r s 7 ß ^s
T U V 8 Ü Ù Ú Û t u v 8 ü ù ú û
W X Y Z 9`Y^Z w y x z 9 `y^z
Abc ABC / ABC abc / abc Abc Abc ABC / ABC abc / abc Abc
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
New directory entry
1. Press NAMES then OPTIONS. Display shows
OK.
Press
2. Use the keypad to enter the name then scroll
3. Enter the number, scroll
DOWN.
NEW ENTRY
DOWN.
4. Enter the ringtone you want to assign to the directory entry by pressing
LEFT or RIGHT on the navigation
button.
5. Press
6. To add another entry, press
SAVE, the entry is shown in the directory.
OPTIONS or press to
return to standby.
Insert a pause into a directory entry
You may need to do this if your BT Diverse 6350 is connected to a switchboard.
1. When entering a number, usually after entering the switchboard access code (e.g. 9) press
P
appears in the display.
and hold until
Using your phone 25
.
Dial from the directory
1. Press NAMES then scroll UP or DOWN to the entry you want.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
26
Using your phone
2. Alternatively, press NAMES then enter the first letter of the name you want. E.g. for Emma, press
twice to display names beginning with E, then scroll to the name you want.
3. Press . The number is displayed and dialled.
View a directory entry
1. Press NAMES and scroll DOWN to the entry you want then press
2. Scroll
OPTIONS.
DOWN to
SHOW DETAILS
and press OK.
3. The name, number and ringtone are displayed.
4. Press to return to standby.
Copy an entry to another handset
1. Press NAMES and scroll DOWN to the entry you want then press
2. Scroll
OPTIONS.
DOWN to
COPY ENTRY
and press OK.
3. Enter the number of the handset you want to copy the entry to then press
STATION
.
OK. Screen shows
4. At the receiving handset the screen shows
DIRECTORY ENTRY?
Press YES.
COPYING TO BASE
RECEIVE
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Using your phone 27
5. The receiving handset screen shows
STATION
.
COPYING FROM BASE
Copy the entire directory to another handset
1. Press NAMES then OPTIONS.
2. Scroll
DOWN to
COPY DIRECTORY
and press OK.
3. Enter the number of the handset you want to copy the entry to then press
HANDSET X
.
OK. Screen shows
4. At the receiving handset the screen shows
DIRECTORY?
Press YES.
5. The receiving handset screen shows
BASE STATION
.
COPYING TO
REPLACE
COPYING FROM
Edit an entry
1. Press NAMES and scroll DOWN to the entry you want then press
2. Scroll
OPTIONS.
DOWN to
EDIT ENTRY
and press OK, and press
CLEAR to edit characters or numbers.
3. Use the keypad to edit the name then scroll
DOWN to
the number and edit the number.
4. Press
SAVE. Press to return to standby.
Directory full
If you are copying a directory entry to another handset and the directory memory is full the receiving handset screen shows DIRECTORY FULL and the sending handset shows COPY DIRECTORY ENTRY FAILED.
IMPORTANT
Copying an entire directory will replace any existing entries stored in the receiving handset.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
28
Using your phone
If a copied name has more than 16 characters, your BT Diverse 6350 will store the first 16 characters only.
If the copied entry has more than 24 digits, your BT Diverse 6350 will store the first 24 digits only.
Delete an entry
1. Press NAMES and scroll DOWN to the entry you want then press
2. Scroll
DELETE X?
3.
OPTIONS.
DOWN to
DELETE ENTRY
and press OK.
is displayed. Press YES to delete or NO to
cancel.
4. Press to return to standby.
Delete the entire directory
1. Press NAMES then press OPTIONS.
2. Scroll
3.
DOWN to
DELETE ALL ENTRIES?
NO to cancel.
or
4. Press
DELETE ALL
is displayed. Press YES to delete
to return to standby.
and press OK.
Copy SIM
Copy entries to and from compatible mobile phone SIM cards. Copied entries are added to any existing entries that have been stored. You can accept or reject each entry until your directory is full.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Using your phone 29
Copy to or from a SIM card
1. Insert the SIM card into the SIM READER slot on the BT Diverse 6350 corded telephone.
2. Press
3. Scroll
4. Enter the SIM Card PIN and press
5. Press
NAMES then OPTIONS.
DOWN to
SIM COPY
and press OK.
OK.
The screen displays
If copying to the SIM Card, scroll
PHONE TO SIM
SIM TO PHONE/PHONE TO SIM
DOWN to highlight
.
OK. The list of directory names is displayed.
Scroll
UP or DOWN to the entry you want and press
.
If you have problems copying directory entries from your SIM onto the BT Diverse 6350 place the SIM back into your mobile and confirm that the directory entries are stored on the SIM and not within the mobile handset directory. If this is not the case then you will need to copy the entries from your mobile handset directory onto the SIM. Refer to your mobile user guide for details. Note: sometimes the mobile handset directory entries will appear differently when they are copied to the SIM, with the name being appended with a number, e.g.Tom1.
If handset directory is empty, the screen only shows SIM TO PHONE.
If no SIM card is inserted SIM CARD ON BASE is displayed on the screen.
INSERT
OPTIONS.
6. Screen shows
COPY ENTRY/COPY ALL
to highlight the option you want and press OK.
7. If selecting a single entry, the screen shows You can now select another entry.
If copying all entries, each entry is displayed and copied until all entries are copied or the directory is full.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
. Use UP or DOWN
NAME COPIED
If you enter the wrong PIN twice, SIM PIN ERROR is displayed and
.
the screen returns to standby. Check that you have the right SIM PIN. If you cannot find it, contact your mobile phone network for help.
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
30
Using your phone
Internal calls
You can make internal calls and transfer calls between the base and additional handset and any other additional handsets you have registered to the base.
Call another handset
1. Press . The other handset will ring. If you have more handsets, all available handsets are displayed. Scroll
DOWN to highlight the handset you want and press OK.
If the other handset is making an external call, the screen
NOT AVAILABLE
shows
Transfer a call to another handset
1. During an external call, press . Your caller is put on hold.
2. The other handset will ring. If you have more handsets, select the handset number you want to call and
OK.
press
3. When the other handset answers, press the call.
.
END to transfer
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Put a caller on hold and call another handset
If music on hold is switched on, see page 55, your caller will hear musical tones while they are on hold.
1. During an external call, press . Your caller is put on hold.
2. The other handset will ring. If you have more handsets, select the handset number you want to call and
OK.
press
3. Press to switch back and forth between your external and internal callers.
Conference call
You can hold a 3-way conversation with an external caller and another handset user at the same time.
1. During an external call, press
. Your caller is put on
hold.
2. The other handset will ring. If you have more handsets, select the handset number you want to call and press
OK.
3. Press
JOIN to speak to both callers together. The screen
shows
CONFERENCE CALL
.
31Using your phone
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
32
Caller Display
IMPORTANT
To use Caller Display you must first subscribe to your network provider’s Caller Display service. A quarterly fee is payable.
For more details on BT’s Calling Features, call BT free on 0800 800 150.
When you have missed calls, the missed calls LED flashes and the screen tells you there are new calls in the Calls list.
If the same number rings you more than once, each call is stored in the calls list
1. Press CALLS to open the Calls list.
2. Display shows details of calls. Scroll
3. Press to return to standby.
If you subscribe to a Caller Display service, your handset shows who is calling (provided the number is not withheld, unavailable or is an international call).
If you have stored a name to go with the number in your handset directory, the name will be displayed instead.
Calls list
The Calls list contains the telephone numbers of your last 30 callers.
Whether you take a call or not, the caller’s details are stored in the Calls list. You can display, scroll through, dial and copy numbers in the list.
If a call is received when the Calls list is full, then the oldest entry will be deleted automatically
View the Calls list
UP or DOWN
through the list.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Dial from the Calls list
1. Press CALLS to open the Calls list.
2. Scroll
DOWN to the name or number you want.
3. Press to dial.
Copy a number to the directory
1. Press CALLS to open the Calls list.
2. Scroll
3. Press
DOWN to the name or number you want.
OPTIONS, scroll DOWN to OK.
press
4. Enter the name. If necessary scroll number then press
SAVE.
5. Press to return to standby.
Delete an entry in the Calls list
1. Press CALLS to open the Calls list.
2. Scroll
3. Press
DOWN to the name or number you want.
OPTIONS,
Screen shows
DELETE CALL
CALL DELETED
is highlighted. Press OK.
.
4. Press to return to standby.
SAVE NUMBER
and
DOWN to edit the
Caller Display
33
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
34
Caller Display
Delete the entire Calls list
1. Press CALLS to open the Calls list.
2. Press
3. Press
OPTIONS and scroll DOWN to OK.
Press
DELETE ALL CALLS?
YES to confirm or NO to cancel.
is displayed.
4. Press to return to standby.
DELETE ALL CALLS
.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
BT Calling Features
By pressing the button on the handset your BT Diverse 6350 gives you easy access to a range of pre-stored BT Calling Features.
These are:
BT Helpdesk.
BT Dir. Enquiries.
Call Divert On.
Call Divert Off.
Check Divert.
Call Waiting On.
Call Waiting Off.
Check Call Wait.
BT Helpdesk
1. Press then scroll DOWN to press .
2. The BT Helpdesk for this product will be automatically dialled.
BT Directory Enquiries
Using the handset:
1. Press then .
BT HELPDESK
and
The BT Calling Features works in exactly the same way as the main name and number directory and can store up to 10 entries.
If you prefer, you can delete the pre-stored entries and replace them with your own numbers. New stored numbers are added to the end of the list.
35
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
36
BT Calling Features
Call Diversion services may allow other divert options. Check with your network provider for details.
For further information, see the BT Calling Features User Guide supplied when you subscribe to the services of your choice.
Using the base:
1. Press then scroll DOWN to Dir Enquiries and press .
Call Divert On
Divert all incoming calls to another number of your choice.
1. Press then scroll
DOWN to
Call Divert On
and
press .
2. Follow the spoken instructions.
Call Divert Off
1. Press then scroll DOWN to
CALL DIVERT OFF
and
press .
2. Listen for confirmation of your instructions.
Check Divert
1. Press then scroll DOWN to
CHECK DIVERT
and
press .
2. Listen to hear the status of your Call Divert.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Call Waiting On
Call Waiting lets you know if another person is trying to contact you whilst on a call. If a second caller rings you will hear a beep in the handset. Providing you have Caller Display, the screen will show the caller’s details.
1. Press then scroll
DOWN to
CALL WAITING ON
press .
2. Listen for confirmation of your instructions.
Call Waiting Off
1. Press then scroll DOWN to
CALL WAITING OFF
press .
2. Listen for confirmation of your instructions.
Check Call Waiting
1. Press then scroll DOWN to
CHECK CALL WAITING
press .
2. Listen to hear the status of your Call Waiting.
and
and
and
BT Calling Features
If you are not connected to the BT network, some of these services may not be available. Please contact your Network Provider.
37
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
38
SMS text messages
SMS stands for Short Messaging Service
IMPORTANT
You must subscribe to your Network Provider’s Caller Display service so that you can use SMS text messaging. A quarterly fee may be payable, please contact your network provider for more details.
When you are using SMS text messaging you must not withhold your telephone number or the service will not allow you to connect.
You may also send messages to landline phones that are NOT SMS compatible. Messages to non­compatible lines will be connected to voice text and delivered in spoken words to the telephone as a call. Please note that the conversion can translate common abbreviations and smileys etc, but
maximum clarity of
to ensure message delivery, abbreviations etc should be used sparingly.
Welcome to the BT Text Service on your BT Diverse 6350. The SMS service is provided by BT.
Your BT Diverse 6350 can send and receive messages to any mobile phone from participating mobile networks and compatible landline telephones in the UK.
The fixed line SMS service is provided under BT’s terms and conditions for telephone service. These can be found by visiting the BT.com website at:
http://www.bt.com/terms/tor.htm
Subscribe to the SMS service
When you send your first SMS text message from your BT Diverse 6350 you will automatically be registered for the service.
On receipt of your first SMS through the service, the system will send you a welcome SMS message back.
You may also register by sending the word ‘Register’ to 00000 upon which you will receive a confirmation message.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Cost of the fixed line service
There is no subscription charge (other than the subscription to Caller Display). Visit the BT.com website
(www.bt.com) to find out how much it costs to send a
text message (depends upon your call package).
Send an SMS text message
1. Press MENU,
WRITE MESSAGE
2. to write your message then press
3. You can now scroll
SEND TO
want or press scroll to the entry you want. Now press displayed, press
SAVE MESSAGE
SMS MESSAGES
is displayed, then OK.
is highlighted, press OK. Use the keypad
OPTIONS.
UP or DOWN to choose between:
– press OK and either enter the number you
SEARCH to display your Directory then
OK.
NUMBER
SEND.
– press OK to save a text in the Draft
messages box for sending later.
INSERT SYMBOL
symbols. Scroll symbol you want and press
– press OK to display the choice of
UP, DOWN, LEFT or RIGHT to the
USE. The symbol is added to
your text at the cursor.
SMS text messages
39
is
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
40
SMS text messages
A single text message can be up to 160 characters. If your message is longer it will automatically be sent as linked messages. Up to 4 messages can be linked together allowing up to 612 characters to be sent.
INSERT TEMPLATE
OK and scroll UP or DOWN to the template phrase
Press you want and press
– these are pre-stored messages.
USE. The template is added to your
text at the cursor.
4. When sending a message the display shows
MESSAGE MESSAGE SENT
, and then, if the message is sent successfully,
. The message is also automatically stored
SENDING
in your Outbox which holds up to the last five messages sent.
If there is a problem after 3 attempts, the display shows
MESSAGE SENDING FAILED
and the handset returns to
standby. If you open the Outbox the message is marked
NOT SENT
.
Receiving a call while writing a text
1. If you are writing a text and you receive a call, the text is automatically stored in the Drafts folder.
MENU,
2. After the call, press
OK and scroll DOWN to
press
SMS MESSAGES
DRAFTS
If necessary, scroll to your message then press
is highlighted,
. Press OK.
READ.
You can now continue writing your message.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Sent messages are stored in the Outbox
Your BT Diverse 6350’s outbox is like a redial list. It holds a copy of the last 5 messages sent. The newest messages replace the oldest messages in the outbox.
Saved messages are stored in the Drafts folder
If you want to save a message to complete and/or send later you can store it in the drafts folder. Your BT Diverse 6350 can store up to 5 messages.
Entering text
You can enter a word by pressing each letter button a number of times to display the character you want on the screen.
To write the word “Hello”, press
.
Special characters
When writing texts the 1 and 0 buttons let you add punctuation.
SMS text messages
All handsets use the same inbox, outbox and drafts folder.
41
. ,’? !”1-()@/:;
space0+&_$£€¥<>=#*
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
42
SMS text messages
To use a template, see Send an
SMS text message, page 39
.
Writing tips
If you make a mistake, press CLEAR to delete the last character or digit to the left of the cursor.
1. Press
2. Press
LEFT or RIGHT to move the cursor.
once to insert a space.
3. Press to switch between upper and lower case characters.
Available characters are displayed at the bottom of the screen, keep pressing the button to scroll through the characters.
The cursor automatically moves on to the next space after a couple of seconds.
SMS templates
Use a template to add pre-set statements to make your texts easier to write.
The templates are:
Please call
I’ll be there at
What time will you be home?
I’ll call you
Happy Birthday!
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Edit SMS templates
You can overwrite the existing templates with your own messages, up to 32 characters long.
1. Press scroll
MENU,
SMS MESSAGES
DOWN to
TEMPLATES
is highlighted, press OK and
and press OK.
2. The available templates are displayed. Scroll to the template you want and press
EDIT TEMPLATE
3.
is highlighted, press OK. Press CLEAR to
OPTIONS.
delete characters then enter your own template and
SAVE. You can now insert the new template into
press any text message.
SMS text messages 43
Delete SMS templates
1. Press MENU, scroll
SMS MESSAGES
DOWN to
TEMPLATES
is highlighted, press OK and
and press OK.
When you delete a template it is shown on the screen as EMPTY.
2. The available templates are displayed. Scroll to the template you want and press
3. Scroll
DOWN to
DELETE TEMPLATE?
or
NO to cancel.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
DELETE TEMPLATE
is highlighted. Press YES to confirm
OPTIONS.
and press OK.
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
44
SMS text messages
Read, edit and send draft SMS messages
If you have saved a message you have written for sending later, you can view, edit and send it from the Draft Messages box.
1. Press
2. The message is displayed. Edit the message or press
3. You can now choose between:
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
MENU,
SMS MESSAGES
DOWN to
scroll the latest draft message is displayed. Press
OPTIONS.
SEND TO
want or press scroll to the entry you want. Now press displayed, press
SAVE MESSAGE
messages box for sending later.
INSERT SYMBOL
symbols. Scroll symbol you want and press your text at the cursor.
INSERT TEMPLATE
OK and scroll UP or DOWN to the template phrase
Press you want and press text at the cursor.
DRAFTS
– press OK and either enter the number you
SEARCH to display your Directory then
SEND.
– press OK to save a text in the Draft
– press OK to display the choice of
UP, DOWN, LEFT or RIGHT to the
– these are pre-stored messages.
USE. The template is added to your
is highlighted, press OK and
. Press OK. The date and time of
OK.
USE. The symbol is added to
READ.
NUMBER
is
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
SMS text messages
DELETE
– press OK then YES to confirm or NO to cancel.
DELETE ALL
the Drafts folder. Press
Reading SMS text messages
1. When you receive a new text message the display shows
YOU HAVE NEW
either press then OK.
or open the Inbox by pressing MENU,
highlighted, press
2. Scroll
– press OK to delete all messages stored in
YES to confirm or NO to cancel.
. To read new messages:
OK, scroll down to
SMS MESSAGES
INBOX
, then OK.
is
UP or DOWN to the message you want and press
You will not be able to receive text messages until you have first sent a message. The first sent message registers you with the text service.
Inbox capacity
Your BT Diverse 6350 can store up to 30 received text messages.
READ.
3. Scroll
UP or DOWN to read through the message.
You can now press
DELETE
– deletes the current message.
REPLY
– write and send a reply.
FORWARD
– forward the message to another number.
USE NUMBER
SAVE NUMBER
OPTIONS to:
– ring the number.
– save number to the directory (if the
number is already stored, this option is not displayed).
DELETE ALL
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
– delete all messages in the Inbox.
45
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
46
SMS text messages
4. Follow the on-screen prompts to save, write, send or delete the messages. Or press
BACK to return to the
previous menu level.
SMS alert
Your handset will beep when you receive an SMS text message.
The default setting is
1. Press
2. Scroll
3. Press
MENU, DOWN to
scroll
DOWN to
LEFT or RIGHT to select ONor
On. You can switch this off.
SMS MESSAGES
is displayed, press OK and
SMS SETTINGS
NEW SMS ALERT
and press OK.
. Press OK.
OFF
. Press SAVE.
SMS Service Centre numbers
To send and receive SMS text messages you need the telephone number of your Network’s SMS Centre.
If you accidentally delete the SEND or RECEIVE SMS Service Centre numbers you will need to re-enter them in order for your SMS Service to work.
The SEND SMS Service number is:
The RECEIVE SMS Service number is:
1470P1709400.
080058752.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Adding or changing SMS Service Centre numbers
1. Press MENU, scroll
SERVICE CENTRES
2.
SMS MESSAGES
DOWN to
is displayed, press OK and
SMS SETTINGS
and press OK.
is highlighted. Press OK.
Service Centre 1 contains the pre-set send number.
Service Centre 2 contains the pre-set receive number.
Service Centre 3,4 & 5 are available for other numbers.
3. Scroll to the Service Centre you want and press If necessary press and enter the new one. Press
CLEAR to delete the current number
SAVE.
OK.
Select a Send Service Centre number
If you enter additional Service Centre numbers, you can choose which send Service centre you want to use. Your BT Diverse 6350 is pre-set to send using Service Centre 1 and receive using Service Centre 2.
1. Press scroll
2. Scroll
SMS MESSAGES
DOWN to
DOWN to
SMS SETTINGS
SEND SERVICE
is displayed, press OK and
and press OK.
and press OK. All Service
MENU,
Centres with numbers stored are displayed. Scroll or RIGHT to the Service Centre you want and press SAVE.
All messages sent will go via the selected provider.
SMS text messages 47
LEFT
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BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
48
SMS text messages
The GENERAL user area is assigned the sub-address of 9.
SMS User Areas
Your BT Diverse 6350 is pre-set to make all text messages available to every user.
You can set up to 4 PIN protected user areas for your BT Diverse 6350 so that text messages can be kept private.
Each personal user area has its own Inbox, Outbox and Drafts folder.
Setting up a user area
You can choose to have PIN PROTECTION to help keep texts private.
If you select been pre-set as
1. Press scroll
2. Scroll
3. If required, scroll
4. Press
5. Enter the name you want, e.g. Anne, and scroll to
SUB-ADDRESS
GENERAL MESSAGES
9
.
MENU,
SMS MESSAGES
DOWN to
DOWN to
EDIT.
SMS SETTINGS
SMS USERS
DOWN to the User Area you want.
.
the sub-address has
is displayed, press OK and
and press OK.
and press OK.
DOWN
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BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
SMS text messages 49
6. Press LEFT or RIGHT to select your sub-address number
0-8
.
7. Scroll
8. Scroll
DOWN to
PIN PROTECTION
RIGHT to select ONor
DOWN to
PIN CODE
and press LEFT or
OFF
.
. Enter your PIN if you have changed this from the factory setting of 0000 and PIN protection is set to ON.
9. Press
SAVE. The screen shows your named user area.
Follow these instructions to edit a SMS user area.
Send a text to an SMS user area
When your caller sends a text, by simply adding your 1-digit sub-address number on the end of your telephone number, the text will automatically be stored in your personal user area.
Open an SMS user area
When you want to read, write and send text messages, you must open your user area first.
1. Press . All SMS user areas are displayed. Scroll
DOWN to the user area you want and press OK.
2. If you have set a PIN protection, enter your 4-digit PIN and press
OK.
3. You can now read, write, send and delete your messages as normal.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
50
Handset settings
Ringer melody and volume (cordless handset only)
You can set separate ring melodies for external and internal calls. Each setting has a choice of 5 standard and 10 polyphonic melodies.
Select from 5 volume levels plus Off.
1. Press
2. Press
3. Press
4. Press
5. Press
6. Press the to return to standby or
1. Press
2. Scroll
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
MENU then scroll DOWN to
and press OK. Display shows
OK. Display shows
RIGHT to hear the melodies for external calls.
DOWN then use LEFT or RIGHT to hear the
melodies for
volume.
step back in the menu.
Screen font and contrast
You can change the display font size and screen contrast.
and press OK.
INTERNAL
DOWN then use LEFT or RIGHT to set the
SAVE to keep the settings displayed.
MENU then scroll DOWN to
DOWN to
DISPLAY
EXTERNAL
calls.
and press OK.
HANDSET SETTINGS
RINGER
.
. Press LEFT or
BACK to go one
HANDSET SETTINGS
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
3. Press LEFT or RIGHT to select
4. Press
5. Press
LEFT or RIGHT to select the contrast level.
SAVE.
6. Press to return to standby or
FONT SIZE
. Press DOWN.
BACK to go one step
back in the menu.
Handset name
When registered to the base, each handset is given a number 1-5. You can also give the handset a name to match the location or user, e.g. Mike or Office.
1. Press
MENU then scroll DOWN to
HANDSET SETTINGS
and press OK.
2. Scroll
3. Press
DOWN to
CLEAR to delete the current name. Use LEFT or
HANDSET NAME
and press OK.
RIGHT to move the cursor.
4. Use the keypad to enter the name you want
5. Press
6. Press to return to standby or
SAVE.
BACK to go one step
back in the menu.
Handset settings
The handset number will always be shown after a name has been given to the handset.
51
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
52
Handset settings
The default setting for auto talk is On.
Handset beeps on/off (cordless handset only)
1. Press MENU then scroll DOWN to
HANDSET SETTINGS
and press OK.
2. Scroll
3. Use
4. Press
DOWN to
LEFT or RIGHT to select ONor
SAVE.
5. Press to return to standby or
KEYPAD
and press OK.
OFF
BACK to go one step
.
back in the menu.
Auto talk (cordless handset only)
You can answer a call just by lifting the handset off the charger. This is called auto talk. When you switch auto talk off, all calls must be answered by pressing the button.
1. Press MENU then scroll DOWN to
HANDSET SETTINGS
and press OK.
2. Scroll
3. Use
4. Press
DOWN to
LEFT or RIGHT to select ONor
SAVE.
5. Press to return to standby or
AUTO TALK
and press OK.
OFF
.
BACK to go one step
back in the menu.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Select base (cordless handset only)
You can register your BT Diverse 6350 handset to up to 4 bases. If your handset has been registered to more than one base you can select which one it uses.
1. Press
MENU then scroll DOWN to
HANDSET SETTINGS
and press OK.
2. Scroll
DOWN to
SELECT BASE
and press OK.
All bases to which the handset is registered are displayed.
UP or DOWN to select the base you want and
3. Use
OK.
press
4. Press
5. Press to return to standby or
SAVE.
BACK to go one step
back in the menu.
When you have selected the base station, the handset will display
SEARCHING
until it finds the base’s signal.
Handset settings 53
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
54
Base settings
Ringer melody and volume (corded handset only)
Choose from 10 standard melodies for external and internal calls and 5 volume levels plus Off.
1. Press
2. Press
3. Press
4. Press
5. Press
6. Press the to return to standby or
1. Press
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MENU then scroll DOWN to OK. Display shows
press
OK. Display shows
RIGHT to hear the melodies for external calls.
DOWN then use LEFT or RIGHT to hear the
melodies for
volume.
step back in the menu.
Dialling mode
You can set the dialling mode as Tone/Timed Break/Tone/Earth
Tone is the default setting for the UK you should only have to change this if connected to a switchboard that requires Pulse dialling.
press
INTERNAL
DOWN then use LEFT or RIGHT to set the
SAVE to keep the settings displayed.
MENU then scroll DOWN to OK. Scroll DOWN to
RINGER
EXTERNAL
calls.
or Pulse/Earth.
BASE SETTINGS
.
. Press LEFT or
BASE SETTINGS
DIALLING
BACK to go one
.
and
and
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
2. Press OK then LEFT or RIGHT to display
3. Press
4. Press to return to standby or
1. Press MENU then scroll DOWN to
2. Scroll
3. Use
4. Press
5. Press to return to standby or
1. Press
2. Press
SAVE to keep the settings displayed.
back in the menu.
Handset beeps on/off
OK.
press
DOWN to
LEFT or RIGHT to select ONor
SAVE.
back in the menu.
Music on hold
Choose whether an external caller will hear musical tones if you put them on hold, e.g. while transferring them to another handset. The default setting is On.
MENU then scroll DOWN to
press
OK. Scroll DOWN to
OK then LEFT or RIGHT to select ONor
KEYPAD
and press OK.
MUSIC ON HOLD
TONE
or
BACK to go one step
BASE SETTINGS
OFF
.
BACK to go one step
BASE SETTINGS
.
OFF
PULSE
and
and
.
Base settings
.
55
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
56
Base settings
3. Press SAVE to keep the settings displayed.
4. Press to return to standby or
BACK to go one step
back in the menu.
System PIN (Personal Identification Number)
Your System PIN has a default setting of 0000.
If you change your PIN, keep a note of the new number by writing it in the space provided on
1. Press
MENU then DOWN to
OK. Scroll DOWN to
2. Press
OK. Display shows
3. Enter the old PIN and press
4. Display shows
SAVE. Display shows
press
ENTER NEW PIN
BASE SETTINGS
SYSTEM PIN
ENTER OLD PIN
OK.
. Enter the new PIN and
CONFIRM NEW PIN
page 83.
and press
.
.
. Enter your
new PIN again.
4. Press
SAVE. The display shows
5. Press to return to standby or
SYSTEM PIN CHANGED
BACK to go one step
back in the menu.
.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Repeater mode
You can use a repeater to boost the range and reception of your BT Diverse 6350. A repeater must be registered with the BT Diverse 6350 and the repeater function must be set to ON.
The default setting is off.
1. Press
2. Press
3. Press
MENU then scroll DOWN to OK. Scroll DOWN to
press
OK then LEFT or RIGHT to select ONor
SAVE to keep the settings displayed.
4. Press to return to standby or
BASE SETTINGS
REPEATER MODE
BACK to go one step
.
OFF
back in the menu.
57Base settings
and
.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
58
Calendar/Clock
Use the Calendar and Clock functions to:
Set up to 10 appointment reminder calls.
Set an alarm call.
Set the time & date.
Select the time to appear in 12hr or 24 hr format.
Appointment reminder
You can set reminder calls on each handset for up to 5 separate appointments.
Choose from 10 polyphonic melodies using the cordless
When the time appointed arrives, the handset will ring. Two options are given:
CLEAR – if chosen the ringer will stop and the display will return to the standby screen.
SILENCE – if chosen the ringer will be turned off but the display will continue to show the appointed details until
CLEAR is pressed.
handset and 10 standard melodies using the corded handset.
1. Press press
APPOINTMENTS
2.
3. Screen shows list of appointments. Scroll to the one you want and press OPTIONS.
4. Scroll to
If you select to cancel.
5. Enter the name of the appointment and press
MENU then scroll DOWN to OK.
is highlighted. Press OK.
EDIT
or
DELETE
DELETE
and press OK.
, then press YES to confirm or NO
CALENDAR/CLOCK
and
UP or DOWN
DOWN.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
6. Enter the time of the appointment and press DOWN.
7. Enter the date of the appointment and press
8. Press
9. Press
10. Press to return to standby or
LEFT or RIGHT to select the melody you want.
SAVE.
BACK to go one step
DOWN.
back in the menu.
59Calendar/Clock
Alarm
You can set an alarm call for an individual handset.
When an alarm is set, the screen shows
.
When the time appointed arrives, the handset will ring.
Press
STOP to cancel the alarm. The handset display will return to the standby screen.
Choose from 10 polyphonic melodies using the cordless handset and 10 standard melodies using the corded handset.
1. Press
2. Scroll
3. Press
4. Press
5. Press
MENU then scroll DOWN to
press
OK.
DOWN to
SET ALARM
LEFT or RIGHT to select
Press
DOWN.
LEFT or RIGHT to select
LEFT or RIGHT to select
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
CALENDAR/CLOCK
and press OK.
OFF/ON DAILY/MON TO FRI
TIME
, press DOWN.
RINGTONE
.
and
.
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
60
Calendar/Clock
6. Press SAVE to save selections.
7. Press to return to standby or back in the menu.
Time & Date
1. Press MENU then scroll DOWN to
OK.
press
2. Scroll
DOWN to
TIME & DATE
and press OK.
3. Enter the correct time then scroll
4. Enter the correct date and scroll
5. Press
6. Press
LEFT or RIGHT to select the
SAVE.
DOWN.
7. Press to return to standby or back in the menu.
BACK to go one step
CALENDAR/CLOCK
DOWN.
12hr
or
24hr
format.
BACK to go one step
and
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Answering machine
You can operate your BT Diverse 6350 answering machine from:
the corded telephone
the cordless handset
remotely from any external Touchtone™ telephone.
The default setting for the answering machine is Off.
Until you change your outgoing message, your callers will be greeted with the pre-recorded message
your call cannot be taken at the moment, so please leave your message after the tone’
Date and time
An announcement of date and time of recording will be added automatically to each message and memo.
When playing back messages using the cordless handset, the date and time of the message is displayed on the screen.
If you subscribe to your network provider’s Caller Display service, the date and time are set automatically when your BT Diverse 6350 receives its first call, but you will also need to set the year using a handset,
.
‘Hello,
see page 60.
61
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
62
Answering machine
Operating the answering machine at the base
Switch on/off
1. Press . The machine announces On or Off.
Loudspeaker volume
Volume for message playback ranges from 00 (min) to 04 (max). Press to increase. Press to decrease.
Message indicator
When you have new messages, the green PLAY light flashes.
The display shows the total number of messages and/or memos stored.
Play, repeat, skip and delete
1. Press . The machine announces the number of new messages and memos recorded. The day and time of each message is announced and then the message is played.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
During playback, press:
– pause playback, press again to resume playback.
once to delete the current message.
once to repeat the current message, twice to play
the previous message.
– play the next message.
– stops playback and returns the machine to standby.
After playback:
Press . You will hear, ‘To delete all old messages, press
press again, all messages are deleted. If
delete’
messages are saved then you will hear,
‘Message saved’.
Operating the answering machine from a handset
You can use any registered BT Diverse 6200 additional handset to switch your answering machine on and off, hear your messages and adjust the answering machine settings.
Answering machine 63
Switch on/off
1. On the handset, press MENU scroll DOWN to
MACHINE
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
and press OK.
ANSWER
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64
Answering machine
During operation via the handset, you will hear prompts that guide you through each step.
Set answer mode
Set your answering machine to Answer & Record or Answer Only. See Answering Machine Settings,
page 70.
2. Scroll DOWN to
LEFT or RIGHT to display the setting you want.
Press
SAVE.
Press
ANSWER ON/OFF
and press OK.
Outgoing messages
This is the message your callers hear when the answering machine picks up their call. Your BT Diverse 6350 comes with two pre-recorded outgoing messages to choose from.
Answer & Record
This invites your caller to leave a message.
The pre-recorded message is
taken at the moment, so please leave your message after the tone’
.
Answer Only
This does not allow your caller to leave a message.
The pre-recorded message is
taken at the moment, and you cannot leave a message, so please call later’
.
‘Hello, your call cannot be
‘Hello, your call cannot be
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Record your own outgoing message
An Answer & Record message can be up to 2 minutes long. An Answer Only message can be any length depending on the amount of recording memory available.
To re-instate the pre-recorded message just delete your recorded message.
1. On the handset, press
MACHINE
2. Scroll
and press OK.
DOWN to
RECORD MESSAGE
UP or DOWN to select
3. Use
ANSWER ONLY
4. Press after the tone. Press to cancel.
5. When you are happy with your outgoing message, press
to return to standby or
the menu.
.
OK. Follow the voice prompt to begin recording
MENU scroll DOWN to
OUTGOING MESSAGE
is highlighted. Press OK.
and press OK.
ANSWER & RECORD
SAVE to stop recording or DELETE
BACK to go back one step in
ANSWER
or
Answering machine 65
Play outgoing message
1. On the handset, press MENU scroll DOWN to
MACHINE
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
and press OK.
ANSWER
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66
Answering machine
Set answer delay
To adjust your answer delay setting, see Answering Machine Settings, page 70.
Set audible message alert
To switch message alert on or off, see Answering Machine Settings, page 70.
2. Scroll DOWN to
3. Scroll
DOWN to
or DOWN to select
4. Press
OK. The outgoing message is played.
5. Press to return to standby or
OUTGOING MESSAGE
PLAY MESSAGE
. Press OK then use UP
ANSWER & RECORD
BACK to go one step
and press OK.
or
ANSWER ONLY
back in the menu.
Answer delay
Answer delay sets the amount of time before your BT Diverse 6350 answering machine picks up a call. The default setting is 20 seconds. You can select an answer delay of 0, 5, 10, 15, 20, 25, 30 seconds or Time Saver.
Time Saver can save you the cost of a call when you want to ring in to find out if you have new messages. If your answering machine answers after 10 seconds, you have new messages. If you have no new messages, it won’t answer your call until 20 seconds which gives you the opportunity to hang up and save the cost of a call.
Audible message alert
When this feature is switched On, your BT Diverse 6350 will beep every 10 seconds to indicate that you have new messages. The default setting is off.
.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Answering machine
New message display
When you have new answering machine messages your handset screen shows
1. Press
INBOX to open the list of messages. Scroll down to
MESSAGES
and press OK and listen to your messages.
YOU HAVE NEW
.
Quick access to your messages
You can view all SMS, Answering Machine and missed Calls stored on your BT Diverse 6350.
To play messages stored on your answering machine.
1. On your corded or cordless handset, press the button
Incoming messages on your BT Diverse 6350 can be up to 3 minutes long. If the caller is still talking after 3 minutes, the prompt announces ‘Thank you for calling’ and hangs up.
marked . The screen shows how many received text messages, answering machine messages and missed calls you have received, e.g.
2. Scroll
DOWN to
MESSAGES
SMS 1 MESSAGES 3 CALLS 8
, press OK and listen to your
.
messages.
Play, pause, delete, volume
1. On your handset, press MENU, scroll DOWN to
MACHINE
2. Screen highlights
and press OK.
PLAY MESSAGES
. Press OK.
ANSWER
Your messages are played. Screen shows details of the message being played. You can now press:
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
67
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68
Answering machine
Memos can be any length up to the available recording capacity (max. 20 minutes).
PAUSE
– pause the message, then press PLAY to resume
playback.
DELETE
– to delete the message.
UP/DOWN
– to adjust the volume.
– to hear messages over the handset loudspeaker.
3. When the last message is played, the prompt announces, ‘End of messages’.
Delete all messages
1. On your handset, press MENU, scroll DOWN to
MACHINE
2. Scroll
and press OK.
DOWN to
DELETE MESSAGES
and press OK. Press
ANSWER
YES to confirm or NO to cancel.
3. Press to return to standby or
BACK to go one step
back in the menu.
Record a memo
You can record a message for other users. It is played back just like a normal message.
1. On your handset, press
MACHINE
and press OK.
MENU, scroll DOWN to
ANSWER
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Answering machine 69
2. Scroll DOWN to the tone. To end recording, press recording press .
RECORD MEMO
and press OK. Speak after
SAVE. To cancel
Call screening
You can listen while your answering machine takes a call via the handset or the base speaker. This lets you identify the caller and decide whether to take the call yourself.
Call screening using a handset
1. When the answering machine takes a call, the caller’s details are displayed (providing you have a Caller Display service).
2. Press
3. Press on the handset to speak to your caller.
1. When the answering machine takes a call, press
SCREEN to listen in to your caller leaving a
message. If required press volume.
Recording stops automatically.
Call screening at the base
to set the required volume so that you can hear your
UP or DOWN to adjust the
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
70
Answering machine
You can keep a note of your Remote Access Security PIN by writing it in the space provided on page 83.
caller leaving their message. If you want to talk to your caller, press on the handset. Recording stops automatically. To switch call screening off set the volume
00
.
to
Answering machine settings
The Answer Machine settings menu lets you set the:
Answer Mode – set Answer & Record or Answer Only outgoing message
Answer Delay – set the time your BT Diverse 6350 answering machine takes to take your calls
Message Alert – set an audible beep when you have new answering machine messages
Security PIN – enables remote access to your messages from any TouchTone™ phone,
1. On your handset, press
MACHINE
2. Scroll
3. Press
4. Scroll
ANSWER DELAY
and press OK.
DOWN to
ANSWER SETTINGS
LEFT or RIGHT to set the
DOWN and press LEFT or RIGHT to set the
.
see page 72.
MENU, scroll DOWN to
and press OK.
ANSWER MODE
.
ANSWER
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
5. Scroll DOWN and press LEFT or RIGHT to set the
MESSAGE ALERT
6. Scroll
DOWN and enter your 4-digit remote access
SECURITY PIN
7. Press
8. Press to return to standby or
SAVE.
back in the menu.
.
.
BACK to go one step
Memory full
If a caller is leaving a message when the memory becomes full your machine will announce
and hang up. The machine will also automatically
calling’
Answer Only. You must delete messages before
set to you can receive any new ones.
‘Thank you for
Answering machine 71
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
72
Answering machine
Remote access
Security PIN
You can operate your answering machine from any modern phone by calling your BT Diverse 6350 and entering a 4-digit security code.
The pre-set code is 0000. You can change this to help prevent unauthorised callers from listening to your messages. To change your remote access Security PIN see Answering Machine Settings, page 70.
Switch answering machine on remotely
If you forget to switch on your answering machine, you can do it from another phone.
1. Dial your phone number and let it ring. After 20 rings, your answering machine will switch on.
Time saver
If you have set the Answer Delay to Time Saver, your answering machine will answer after 10 seconds if you have new messages or 20 seconds if you do not have
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
new messages. This gives you time to hang up before you are connected, saving you the cost of a call. To set Answer Delay,
see Answering machine settings, page 70.
Operating your answering machine from another phone
1. Dial your phone number. When you hear your outgoing message, press . You will hear
security code’
2. Enter your 4-digit code. If you have messages, your machine announces they are played. Or you will hear
to hear main menu press 1’
Use the buttons on the keypad to operate your answering machine, press:
.
‘You have (n) new messages’, and
.
hear main menu.
play all messages.
once to repeat the current message, twice to play previous message.
delete the message being played.
skip forward to the next message.
‘Please enter your
‘You have no messages,
Answering machine
73
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
74
Answering machine
set answer mode.
play your outgoing message.
record a new outgoing message.
switch answering machine off.
If you don’t give any instructions for 8 seconds, your BT Diverse 6350 will hang up.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Additional handsets and bases
Up to 6 handsets can be registered and operated from the BT Diverse 6350. This allows you to hold internal calls even while another handset is making an external call. Each handset can be registered on up to four bases.
Registering additional handsets
The additional cordless handset that came with your BT Diverse 6350 is pre-registered.
If you buy new handsets to use with your BT Diverse 6350 they will have to be registered to the base before you can use them.
Register a new BT Diverse 6200 handset to your BT Diverse 6350
Batteries will come inserted in the battery compartment. Pull the plastic tag as instructed to activate the batteries. Make sure the handset is close to the base. The screen
PLEASE REGISTER
shows
On the handset
Place the handset in the charger.
BASE
is displayed on the handset.
At the base
1. Press and hold FIND.
.
PRESS & HOLD FIND ON
75
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
76
Additional handsets and bases
2. The handset display shows When the handset is registered it will display the standby screen and will be assigned the next available handset number.
Register your handset to another base
On the handset:
1. Press MENU then scroll DOWN to
OK. Display shows
press
2. Press
3. Press
4. The handset screen displays
5. Press and hold FIND for about 10 seconds until you hear
OK. The next available base is highlighted
automatically, e.g.
OK. Enter the SYSTEM PIN (original setting 0000)
and press
ON BASE
At the base:
a beep. The base is now in registration mode.
The handset screen displays When the handset is registered it will display the standby screen and will be assigned the next available handset number.
OK.
.
REGISTRATION IN PROGRESS
REGISTRATION
REGISTER HANDSET
BASE 2
.
PRESS & HOLD FIND BUTTON
REGISTRATION IN PROGRESS
and
.
.
.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Select a base
On the handset:
1. Press MENU then scroll DOWN to and press OK. Scroll DOWN to
2. Press
1. Press
2. Scroll
3. Enter the System PIN (original setting 0000) and press
4. Select handset to be de-registered, press
OK. Display shows
the base you want and press
De-register a handset
You can use a handset to de-register itself or any other handset from the base.
MENU and scroll DOWN to OK.
press
DOWN to
DE-REGISTER H/SET
DE-REGISTER HANDSET X?
confirm or
5. Display shows
6. Press to return to standby or back in the menu.
NO to cancel.
HANDSETXDE-REGISTERED
BASE 2,BASE 3
is displayed. Press YES to
HANDSET SETTINGS
SELECT BASE
etc. Scroll to
OK.
REGISTRATION
and press OK.
OK.
.
BACK to go one step
.
. Then
Additional handsets and bases
OK.
77
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
78
Help
Handset not registering
Check that the base is plugged into the mains power and switched on.
Check that there are charged batteries in the handset and that they are fitted correctly.
Forgotten your PIN number
Try entering the default PIN = 0000. If you have changed the number and cannot
remember it, contact the BT Diverse Helpline on
bt.helpdesk@vtecheurope.com
No display
Check that the handset batteries are charged. If necessary, replace the batteries.
Nothing happens when you press any button
Is the keylock switched on? If so, press UNLOCK then to switch keylock off.
No connection between cordless handset and BT Diverse 6350 corded telephone
You may be out of range of the BT Diverse 6350 corded telephone. Move closer.
0870 240 3962 or email
Handset on the charger does not charge
Make sure the handset is placed properly on the charger. When charging, the battery
symbol is shown filling up.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Help
Handset does not ring
Check that the batteries are inserted correctly.
Check that the handset ringer has not been switched off, see page 50.
Your caller cannot hear you
Secrecy is switched on. Press the secrecy OFF option button to speak to your caller again.
Incoming caller’s number is not displayed even though you have Caller Display
Caller has to allow their number to be sent. It has been withheld or is unavailable.
Possible problems with SMS
SMS messages cannot be sent and screen displays
The base station power supply or telephone line cord might not be properly connected.
Check that the BT Diverse 6350 power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket.
There might be a fault on the line. Check your telephone line is working properly.
You might have deleted the server number in error. See pages 46-47 for instructions on
how to enter the number.
More than one SMS product is plugged into the line. Remove other products.
MESSAGE SENDING FAILED
.
79
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
80
Help
Cannot send text
Check service centre number is correct including 1470P prefix.
Cannot receive text
Check service centre number is correct.
Ensure you have subscribed to a Caller Display service and that it is active. You can check
this by noting if your phone displays your caller's number when you receive an incoming call.
Handset is registered to the SMS service and text has previously been sent and received but you are now only receiving incoming messages.
This may be due to your handset being de-registered at the text service centre. All you
need to do is type Register and send it to 00000. You will receive a confirmation message back. This assumes that your Caller Display service is active and working on your line.
Messages sent to 00000 are not charged for.
Further help and advice for SMS queries on BT lines:
BT Residential customers – call 151, choose option 2, when prompted by the Fault
Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.
BT Business Customers – call 152, choose option 2, when prompted by the Fault
Management Service select option 2, enter your phone number on the handset and wait to speak to a customer adviser.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Help 81
For other telephone service providers please contact their customer services.
General sales enquiries
BT Residential lines – call 150. BT Business lines – call 152.
For other telephone service providers please contact their customer services.
Billing enquiries
Refer to the telephone number shown on your telephone bill.
Other functions and services available from the SMS service
By sending the following commands to the BT text self administration facility you can
control functions and capabilities in your SMS phone and the way messages are handled.
Press MENU. Press OK to WRITE MESSAGE. Type in the following commands (depending
upon what you want to do) and send to 00000:
Opt out from receiving voice text messages.
Turns off the opt out option.
Turns on permanent voice text message delivery to your phone. All incoming
text is delivered as voice text.
Turns off permanent voice text message delivery.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
82
Help
If you are sending a message from a fixed line phone to another fixed line phone
Forces a message you send to be delivered as a voice text even though the
recipient may have an SMS enabled phone and usually receives written text.
This command is inserted at the start of the message and applies only to that message, e.g.
‘Hello I will be home late’.
If you are sending a message from a fixed line phone and require a status report
Will allow a status report to be sent back to you when you have sent a message to confirm delivery. Place at the start of your text message. Write the message and send it. You will receive a reply text back to your phone giving the status report for that message.
You keep hearing an error beep
You have pressed the wrong button in a sequence. Check the prompts in the display or
refer to instructions in this user guide.
Customer Helpline
If you experience any difficulties please call the BT Diverse Helpline on 0870 240 3962 or email
bt.helpdesk@vtecheurope.com
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
For your records
Date of purchase:
Place of purchase:
For guarantee purposes, proof of purchase is required, so please keep your receipt.
Enter your system PIN here:
Enter your R here:
emote Access PIN code
Help
83
[
///
For more information on your system PIN, see
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
page 56.
[
]
///
For more information on your Remote Access PIN, see page 72.
]
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84
General information
IMPORTANT
The BT Diverse 6350 corded telephone is designed for making emergency telephone calls when the power fails. However, the BT Diverse 6200 additional cordless handset will not work in these circumstances.
This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom.
Safety information
Only use the power supply suitable for the BT Diverse 6350 range. Using an unauthorised
power supply will invalidate your guarantee and may damage the telephone.
For the handset, use only AAA Nickel Metal Hydride (NiMH) rechargeable batteries with
a minimum capacity of 750mAh. Never use other batteries or conventional alkaline batteries as this could lead to a short circuit or destroy the battery casing.
If the keypad is locked, it is still possible to make emergency calls to 999 and
112 numbers.
Do not open the handset (except to replace the handset batteries). This could expose
you to high voltages or other risks.
Radio signals transmitted between the handset and base may cause interference to
hearing aids.
It is recommended that advice from a qualified expert be sought before using this
product in the vicinity of emergency/intensive care medical equipment.
It is recommended that if you have a pacemaker fitted you check with a medical expert
before using this product.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
General information
Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release
of highly toxic chemicals.
Cleaning
Simply clean the handset and base with a damp (not wet) cloth, or an anti-static wipe.
Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.
Environmental
Do not expose to direct sunlight.
The BT Diverse 6200 additional handset may become warm when the batteries are being
recharged. This is normal. We recommend that you do not place the product on antique/veneered wood to avoid damage.
Do not stand your product on carpets or other surfaces which generate fibres or place it
in locations preventing the free flow of air over its surfaces.
Do not submerge any part of your product in water and do not use it in damp or humid
conditions, such as bathrooms.
Do not expose your product to fire, explosive or other hazardous conditions.
There is a slight chance your phone could be damaged by an electrical storm. We
recommend that you unplug the power and telephone line cord during an electrical storm.
85
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
86
General information
Product disposal instructions
The symbol shown here and on the product means that the product is classed as Electrical or Electronic Equipment and should not be disposed with other household or commercial waste at the end of its working life.
The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) has been put in place to recycle products using best available recovery and recycling techniques to minimise the impact on the environment, treat any hazardous substances and avoid the increasing landfill.
Product disposal instructions for residential users
When you have no further use for it, please remove any batteries and dispose of them and the product as per your local authority’s recycling processes. For more information please contact your local authority or the retailer where the product was purchased.
Product disposal instructions for business users
Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
General information 87
Connecting to a switchboard
Switchboard compatibility
This telephone may be connected to most types of switchboard, however in the event of
any difficulties, consult your switchboard Service Provider.
Dialling mode
Your BT Diverse 6350 is set to Tone dialling. Some switchboards may require Pulse
dialling. To change the dialling mode, see Dialling mode,
page 54.
Guarantee
Your BT Diverse 6350 is guaranteed for a period of 12 months from the date of purchase.
Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the BT Diverse 6350, or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.
The conditions of this guarantee are:
The guarantee shall only apply to defects that occur within the 12 month guarantee period.
Proof of purchase is required.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
88
General information
The equipment is returned to BT or its agent as instructed.
This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.
This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning your product, please read the Help section beginning on
0870 240 3962 or email bt.helpdesk@vtecheurope.com. The helpline is open from
on
9.00am-5.30pm Mon-Fri and 9.30am-2.30pm Saturdays.
In the unlikely event of a defect occurring, please follow the Helplines’ instructions for replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network. We suggest that you call our recommended repair agents on
page 78 or contact the BT Diverse Helpdesk for assistance
08702 405029.
Additional/Replacement Items
For a full range of replacement items, including additional handsets for either the BT Diverse 6000 range or BT Freestyle 2000, 4000 or 7000 ranges, please call
0870 240 3962.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Technical information
How many telephones can you have?
All items of equipment have a Ringer Equivalence Number (REN) which is used to calculate the number of items that may be connected to any one telephone line.
The BT Diverse 6350 has a total REN of 1, i.e. for a base and up to 6 handsets.
Any other instrument provided by BT may be assumed to have a REN of 1 unless stated otherwise.
A total REN of 4 is allowed per telephone line. (For example, if the BT Diverse 6350 is used in conjunction with three extension telephones, each with a REN of 1, then the total = 4.)
R&TTE
This product is intended for use within the UK for connection to the public telephone network and compatible switchboards.
This equipment complies with the essential requirements for the Radio Equipment and Telecommunications Terminal Equipment Directive (1999/5/EC). In demonstration with the Essential Requirement for efficient use of the radio spectrum, the product complies with EN301 406. For a copy of the Declaration of Conformity please contact the BT Diverse Helpline on
0870 240 3962 or email bt.helpdesk@vtecheurope.com
89
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
71mm
90
Wall mounting your phone
WARNING
The screws supplied to wall mount your BT Diverse 6350 corded telephone will NOT be suitable for all wall types. BT recommends that you seek advice from a building professional before attempting to wall mount your phone. BT are not responsible for any damage/injury caused while attempting to wall mount your phone.
Before you wall mount, please check that:
• the wall can support the weight of the phone
• you are not drilling into any hidden wiring or pipes
• the telephone line cord will reach the telephone socket
Using the handset park when the phone is wall-mounted
If you need to leave the phone whilst on a call, hang the handset on the handset park at the top left-hand side of the base.
Wall mounting the corded telephone
1. Unclip stand from the base of the phone.
Re-route the line cords towards the bottom of the phone.
2. Rotate the stand 180° and re-attach to the base unit by clipping it into the two slots near the bottom of the base.
3. Drill two holes in the wall 71mm vertically apart using an 8mm drill bit.
4. Insert the wall plugs if necessary then insert the screws leaving about 5mm protruding from the wall on which to hang the phone.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
25mm
5. Rotate the handset hook 180º so that it sticks upwards. This holds the handset in place when wall-mounted.
1 2
6. Slot the holes on the back of the base over the screw heads and gently pull the phone down to make sure it is securely in place.
Wall mounting the cordless handset and charger
1. Drill two holes in the wall 25mm horizontally apart using an 8mm drill bit. Use the wall mounting bracket as a template if necessary.
Wall mounting your phone
91
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
92
Wall mounting your phone
2. Insert the wall plugs if necessary then insert screws leaving about 5mm protruding from the wall on which to hang the phone.
3. Take the mains power cable out of the socket on the charger.
4. Slide the wall mounting bracket onto the underside of the charger and plug the power cable back in.
1 2
4. Slot the holes on the back of the mounting bracket over the screw heads and gently pull the charger down to make sure it is securely in place.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
BT Diverse 6350 – Issue 3 – Edition 1 – 7.11.05 – 7187
Visit us at www.bt.com
Offices worldwide
The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2005. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. BT Diverse 6350 Issue 3 (11/05) 1 Designed and produced by The Art & Design Partnership Ltd. Printed in China
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