Brother MFC-3360C User's Guide

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USER’S GUIDE

MFC-3360C

Version A

Approval Information and Compilation and Publication Notice

THIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE FITTED WITH THE APPROPRIATE CONNECTOR.

APPROVAL INFORMATION

Brother advises that this product may not function correctly in a country other than where it was originally purchased, and does not offer any warranty in the event that this product is used on public telecommunication lines in another country.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

Use only GENUINE brother supplies

Brother multifunction machines are designed to work ink of a particular specification and work to a level of optimum performance when used with genuine Brother ink cartridges. Brother cannot guarantee this optimum performance if ink or ink cartridges of other specifications are used. Brother does not therefore recommend the use of cartridges other than genuine Brother cartridges with this machine or the refilling of empty cartridges with ink from other sources. If damage is caused to the print head or other parts of this machine as a result of the use of ink or ink cartridges other than genuine Brother products due to the incompatibility or lack of suitability of those products with this machine, any repairs required as a result will not be covered by the warranty.

Section I General

1 General Information 2

Using the documentation ....................................................................................... 2

Symbols and conventions used in the documentation .................................... 2

Accessing the Software User’s Guide .................................................................. 2

Viewing Documentation ...................................................................................2

Control panel overview .......................................................................................... 4

2 Loading documents and paper 6

Loading documents ............................................................................................... 6

Using the ADF ................................................................................................. 6

Scanning area ................................................................................................. 7

Acceptable paper and other media........................................................................7

Recommended media ..................................................................................... 8

Handling and using media ............................................................................... 8

Choosing the right media for the paper tray .................................................... 9

Loading paper, envelopes and other media ........................................................ 11

Loading paper and other media .................................................................... 11

Loading envelopes and post cards................................................................13

Printable Area................................................................................................15

3 General setup 16

Power Save mode ............................................................................................... 16

Putting your machine in Power Save mode................................................... 16

Bringing your machine out of Power Save mode .......................................... 16

Power Save setting........................................................................................16

Mode Timer..........................................................................................................17

Paper settings......................................................................................................17

Paper Type .................................................................................................... 17

Paper Size ..................................................................................................... 17

Volume Settings...................................................................................................17

Ring Volume .................................................................................................. 17

Beeper Volume..............................................................................................18

Speaker Volume ............................................................................................ 18

LCD display ......................................................................................................... 18

LCD Contrast.................................................................................................18

LCD Language .............................................................................................. 18

4 Security features 19

TX Lock ...............................................................................................................19

Setting and changing the TX Lock password ................................................ 19

Turning the TX Lock on/off ............................................................................ 20

Section II Fax

5 Sending a fax 22

Entering Fax mode .............................................................................................. 22

Faxing from the ADF ....................................................................................22

Colour fax transmission .................................................................................22

Cancelling a fax in progress ..........................................................................22

Broadcasting(Monochrome only).........................................................................22

Cancelling a Broadcast in progress...............................................................23

Additional sending operations..............................................................................23

Sending faxes using multiple settings ........................................................... 23

Contrast ......................................................................................................... 24

Changing Fax Resolution ..............................................................................24

Dual access (Monochrome only) ................................................................... 25

Real time transmission ..................................................................................25

Overseas Mode .............................................................................................25

Delayed Faxing (Monochrome only).............................................................. 26

Delayed Batch Transmission(Monochrome only) .......................................... 26

Checking and cancelling waiting jobs ............................................................26

Sending a fax manually ................................................................................. 27

Sending a fax at the end of a conversation ...................................................27

Out of Memory message ...............................................................................27

6 Receiving a Fax 28

Receive modes .................................................................................................... 28

Choosing the Receive Mode ......................................................................... 28

Using receive modes ........................................................................................... 29

Fax only .........................................................................................................29

Fax/Tel........................................................................................................... 29

Manual...........................................................................................................29

External TAD .................................................................................................29

Receive mode settings ........................................................................................30

Ring Delay ..................................................................................................... 30

F/T Ring Time (Fax/Tel mode only)...............................................................30

Fax Detect .....................................................................................................30

Additional receiving operations............................................................................31

Printing a reduced incoming fax ....................................................................31

Receiving faxes into memory ........................................................................ 32

Receiving a fax at the end of a conversation................................................. 32

Printing a fax from the memory ..................................................................... 32

7 Telephone and External devices 33

Voice Operations ................................................................................................ 33

Making a telephone call .................................................................................33

Hold ...............................................................................................................33

Tone or pulse ................................................................................................ 33

Fax/Tel mode ................................................................................................33

Fax/Tel mode in Power Save condition ......................................................... 33

Telephone Service...............................................................................................34

Caller ID (Caller IDentification) (not available in certain area).......................34

Advantages of Caller ID.................................................................................34

Setup Method ................................................................................................ 34

Caller ID feature ............................................................................................ 34

Viewing Caller ID List...........................................................................................35

Printing Caller ID List .....................................................................................35

Connecting an external TAD (telephone answering device)................................36

Connections................................................................................................... 36

Recording an outgoing message (OGM) on an external TAD.......................36

Multi-Line connections (PABX) ...................................................................... 37

External and extension phones ........................................................................... 37

Connecting an external or extension telephone ............................................ 37

Operation from extension telephones............................................................ 37

Using remote codes....................................................................................... 38

8 Dialling and storing numbers 39

How to Dial .......................................................................................................... 39

Manual dialling............................................................................................... 39

One-Touch Dialling ........................................................................................39

Speed-Dialling ............................................................................................... 39

Search ........................................................................................................... 40

Fax Redial ..................................................................................................... 40

Storing numbers .................................................................................................. 40

Storing a pause ............................................................................................. 40

Storing One-Touch Dial numbers .................................................................. 41

Storing Speed-Dial numbers ......................................................................... 41

Changing One-Touch and Speed-Dial numbers ........................................... 41

Setting up Groups for broadcasting...............................................................42

Combining Quick-Dial numbers.....................................................................42

9 Remote fax options 43

Fax Forwarding....................................................................................................43

Fax Storage .........................................................................................................43

Changing Remote Fax Options ........................................................................... 44

Turning off Remote Fax Options ................................................................... 44

Remote Retrieval ................................................................................................. 44

Setting a Remote Access Code.....................................................................44

Using your Remote Access Code.................................................................. 45

Retrieving fax messages ............................................................................... 45

Changing your Fax Forwarding number ........................................................ 46

Remote fax commands........................................................................................47

10 Printing Reports 48

Fax reports...........................................................................................................48

Transmission Verification Report...................................................................48

Fax Journal (activity report) ........................................................................... 48

Reports ................................................................................................................49

How to print a report ......................................................................................49

iii

11 Polling 50

Polling receive ..................................................................................................... 50

Setup for polling receive ................................................................................50

Setup to receive polling with a secure code ..................................................50

Setup for delayed polling receive .................................................................. 51

Sequential polling ..........................................................................................51

Polled transmit(Monochrome only) ...................................................................... 52

Setup for polled transmit................................................................................ 52

Setup for polled transmit with secure code....................................................52

Section III Copy

12 Making copies 54

How to copy ......................................................................................................... 54

Entering Copy mode ......................................................................................54

Making a single copy .....................................................................................54

Making multiple copies ..................................................................................54

Stop copying ..................................................................................................54

Copy options........................................................................................................55

Changing copy speed and quality .................................................................56

Enlarging or reducing the image copied ........................................................ 56

Making N in 1 copies .....................................................................................57

Sorting copies using the ADF(Monochrome only) .........................................57

Adjusting Brightness, Contrast and Colour....................................................58

Paper options ................................................................................................ 59

Section IV Software

13 Software features 62

How to read the HTML User’s Guide................................................................62

Section V Appendixes

A Safety and Legal 64

Choosing a location ............................................................................................. 64

To use the machine safely...................................................................................65

IMPORTANT-For Your Safety .............................................................................68

Disconnect device ......................................................................................... 68

Important Information ..........................................................................................69

Important Safety Instructions.........................................................................69

Legal limitations for copying ..........................................................................71

Trademarks.......................................................................................................... 71

B Troubleshooting and Routine Maintenance 72

Troubleshooting ................................................................................................... 72

If you are having difficulty with your machine ................................................ 72

Error messages ................................................................................................... 77

Transferring your faxes or Fax Journal report ............................................... 79

Document jam .............................................................................................. 80

Printer jam or paper jam ................................................................................ 80

Dial Tone detection........................................................................................ 82

Compatibility .................................................................................................. 82

Routine maintenance...........................................................................................83

Replacing the ink cartridges ..........................................................................83

Cleaning the outside of the machine ............................................................. 85

Cleaning the scanner.....................................................................................86

Cleaning the machine printer platen.............................................................. 86

Cleaning the paper pick-up roller...................................................................87

Cleaning the print head .................................................................................87

Checking the print quality .............................................................................. 88

Checking the printing alignment .................................................................... 89

Checking the ink volume ...............................................................................89

Machine Information ............................................................................................ 89

Checking the serial number ........................................................................... 89

Packing and shipping the machine ...................................................................... 90

C Menu and Features 92

On-screen programming......................................................................................92

Menu table.....................................................................................................92

Memory storage............................................................................................. 92

Menu keys ........................................................................................................... 93

Menu Table..........................................................................................................94

Entering Text ..................................................................................................... 100

D Specifications 101

General .............................................................................................................. 101

Print media.........................................................................................................103

Fax.....................................................................................................................104

Copy .................................................................................................................. 105

Scanner ............................................................................................................106

Printer ................................................................................................................107

Interfaces ..........................................................................................................108

Computer requirements ..................................................................................... 109

Consumable items ............................................................................................. 110

E Glossary 111

F Index 115

Section I

General I

General Information 2 Loading documents and paper 6 General setup 16 Security features 19

General Information 1

Using the documentation 1

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

Symbols and conventions used in the documentation 1

The following symbols and conventions are used throughout the documentation.

Bold Bold typeface identifies specific

keys on the machine’s control panel.

Italics Italicized typeface emphasizes

an important point or refers you to a related topic.

Courier New

Text in the Courier New font identifies messages on the LCD of the machine.

Accessing the Software User’s Guide 1

This User’s Guide does not contain all the information about the machine such as how to use Printer, Scanner and PC Fax. When you are ready to learn detailed information about these operations, read the Software User’s Guide that is on the CD-ROM.

Viewing Documentation 1

Viewing Documentation (For Windows

To view the documentation, from the Start menu, point to Brother, MFC-XXXX (where XXXX is your model name) from the programs group, and then select User’s Guide.

If you have not installed the software, you can find the documentation by following the instructions below:

) 1

Warnings tell you what to do to prevent possible personal injury.

Electrical Hazard icons alert you to possible electrical shock.

Cautions specify procedures you must follow or avoid to prevent possible damage to the machine or other objects.

Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features.

Improper Setup icons alert you to devices and operations that are not compatible with the machine.

a Turn on your PC. Insert the Brother

CD-ROM into your CD-ROM drive.

b If the model name screen appears, click

your model name.

General Information

c If the language screen appears, click

your language. The CD-ROM main menu will appear.

Note

If this window does not appear, use Windows

program from the root directory of the Brother CD-ROM.

Explorer to run the setup.exe

d Click User’s Guide to view the Software

User’s Guide in HTML format.

How to find Scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software User’s Guide

 Scanning

(For Windows Professional and Windows

 ControlCenter3

(For Windows Professional and Windows

98/98SE/Me/2000

XP)

98/98SE/Me/2000

XP)

Viewing Documentation

(For Macintosh

a Turn on your Macintosh

Brother CD-ROM into your CD-ROM drive. The following window will appear.

) 1

. Insert the

b Double-click the Documentation icon. c Double-click your language folder. d Double-click the Top Page file to view

the Software User’s Guide in HTML format.

 Software User’s Guide:

Software User’s Guide in HTML format

How to find Scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software User’s Guide

 Scanning

(For Mac OS

 ControlCenter2

(For Mac OS

X 10.2.4 or greater)

Chapter 1

Control panel overview 1

MFC-3360C 1

6 7

1PowerSave

Lets you put the machine into Power Save mode.

2 LCD (liquid crystal display)

Displays messages on the screen to help you set up and use your machine.

3 One-Touch keys

Instantly accesses your stored Quick-Dial numbers.

 Shift

When held down, lets you access One-Touch numbers 6 to 10.

4 Fax keys

 Redial/Pause

Redials the last number called. It also inserts a pause when programming quick-dial numbers.

 Resolution

Lets you temporarily change the resolution when sending a fax.

 Hold

Puts the current phone call on hold.

8 9

 Hook

Press before dialing if you want to make sure a fax machines will answer, and then press Mono Start or Colour Start. Also, press this key after picking up the handset of an externat telephone during the F/T double/pseudo-ring.

5 Copy key

 Copy Options

Lets you temporarily change multiple copy settings when in copy mode.

6 Ink Management

Lets you clean the print head, print a test page to check the print quality, and check the available ink volume.

7 Dial Pad

Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine.

The # key lets you temporarily switch the dialling mode during a telephone call from Pulse to Tone.

General Information

8 Menu keys:

 Menu

Lets you access the menu to program your settings into the machine.

 a Search/Speed Dial

Lets you look up and dial numbers that are stored in the memory.

 Volume keys

d c

In Fax mode, you can press these keys to adjust the ring volume.

 d

Press to scroll backward to a menu selection.

 a or b

Press to scroll through the menus and options.

 Clear/Back

Press to cancel the current setting, and go back to the previous menu.

 OK

Lets you store your settings in the machine, or select an item.

9Start keys:

11 Mode keys:

 Fax

Lets you access Fax mode.

 Scan

Lets you access Scan mode.

 Copy

Lets you access Copy mode.

 Colour

Lets you start sending faxes or making copies in full colour. Also lets you start a scanning operation (in colour or mono, depending on the scanning setting in the ControlCenter software).

 Mono

Lets you start sending faxes or making copies in monochrome. Also lets you start a scanning operation (in colour or mono, depending on the scanning setting in the ControlCenter software).

10 Stop/Exit

Stops an operation or exits from a menu.

Loading documents and paper 2

Loading documents 2

You can send a fax, make copies, and scan from the ADF (automatic document feeder).

Using the ADF 2

The ADF can hold up to 20 pages and feeds each sheet individually. Use standard

80 g/m pages before putting them in the ADF.

Recommended environment 2

Temperature: 20 to 30° C (68 to 86° F)

Humidity: 50% to 70%

Paper:

Document Sizes and Weight Supported

Length: 127 to 355.6 mm (5 to 14 in.)

Width: 89 to 215.9 mm

Weight:

(20 lb) paper and always fan the

80 g/m

(3.5 to 8.5 in.)

64 to 90 g/m

A4 (20 lb LTR)

(17to24lb)

 Make sure documents written with ink are

completely dry.

a Open the document support (1) and the

document tray (2) and then pull out the extension (3).

b Fan the pages well. Make sure you put

the documents face down, top edge first in the ADF until you feel them touch

the feed roller.

c Adjust the paper guides (1) to fit the

width of your documents.

How to load documents 2

DO NOT pull on the document while it is feeding.

DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, pasted or taped.

DO NOT use cardboard, newspaper or fabric.

CAUTION

Loading documents and paper

Scanning area 2

The scannable area depends on the settings in the application you are using. The figures below show the areas you cannot scan on paper.

Usage Document

Size

Fax Letter 3 mm

A4 3 mm

Copy Letter 3 mm

A4 3 mm

Scan Letter 3 mm

A4 3 mm

Top (1)

Bottom (2)

(0.12 in.)

Left (3)

Right (4)

4 mm (0.16 in.)

1 mm (0.04 in.)

3 mm (0.12 in.)

0 mm (0 in.)

Acceptable paper and other media 2

The print quality can be affected by the type of paper you are using in the machine.

To get the best print quality for the settings you have chosen, always set the Paper Type to match the type of paper you load.

You can use plain paper, inkjet paper (coated paper), glossy paper, transparencies and envelopes.

We recommend testing various paper types before buying large quantities.

For best results, use Brother paper.

 When you print on inkjet paper (coated

paper), transparencies and glossy paper, be sure to choose the correct media in the ‘Basic’ tab of the printer driver or in the Paper Type setting of the menu (See Paper Type on page 17).

 When you print on Brother photo paper,

load the instruction sheet included with the photo paper in the paper tray first, and then put the photo paper on top of the instruction sheet.

 When you use transparencies or glossy

paper, remove each sheet at once to prevent smudging or paper jams.

 Avoid touching the printed surface of the

paper immediately after printing; the surface may not be completely dry and may stain your fingers.

Chapter 2

Recommended media 2

To get the best print quality, we suggest using Brother paper. (See table below.)

If Brother paper is not available in your country, we recommend testing various papers before purchasing large quantities.

We recommend using ‘3M Transparency Film’ when you print on transparencies.

Brother paper

Paper Type Item

A4 Plain BP60PA

A4 Glossy Photo BP61GLA

A4 Inkjet (Matte) BP60MA

10 x 15 cm Glossy Photo BP61GLP

Handling and using media 2

 Store paper in its original packaging, and

keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

 The coated side of glossy paper is shiny.

Avoid touching the shiny (coated) side. Load glossy paper with the shiny side facing down.

 Avoid touching either side of

transparencies because they absorb water and perspiration easily, and this may cause decreased output quality. Transparencies designed for laser printers/copiers may stain your next document. Use only transparencies recommended for inkjet printing.

Improper Setup

DO NOT use the following kinds of paper:

• Damaged, curled, wrinkled, or irregularly shaped paper

1 2 mm (0.08 in.) or longer

• Extremely shiny or highly textured paper

• Paper already printed on by a printer

• Paper that cannot be arranged uniformly when stacked

• Paper made with a short grain

Paper capacity of the output paper tray

Up to 50 sheets of 20 lb Letter or 80 g/m2 A4 paper.

 Transparencies or glossy paper must be

picked up from the output paper tray one page at a time to avoid smudging.

Loading documents and paper

Choosing the right media for the paper tray 2

Paper type and size for each operation 2

Paper Type Paper Size Usage

Fax Copy Printer

Cut Sheet Letter 216 × 279 mm (8 1/2 × 11 in.) Yes Yes Yes

A4 210 × 297 mm (8.3 × 11.7 in.) Yes Yes Yes

Legal 216 × 356 mm (8 1/2 × 14 in.) Yes Yes Yes

Executive 184 × 267 mm (7 1/4 × 10 1/2 in.) – – Yes

JIS B5 182 × 257 mm (7.2 × 10.1 in.) – – Yes

A5 148 × 210 mm (5.8 × 8.3 in.) – Yes Yes

A6 105 × 148 mm (4.1 × 5.8 in.) – – Yes

Cards Photo 10 × 15 cm (4 × 6 in.) – Yes Yes

Photo 2L 13 × 18 cm (5 × 7 in.) – – Yes

Index Card 127 × 203 mm (5 × 8 in.) ––Yes

Post Card 1 100 × 148 mm (3.9 × 5.8 in.) – – Yes

Post Card 2 (Double)

Envelopes C5 Envelope 162 × 229 mm (6.4 × 9 in.) – – Yes

DL Envelope 110 × 220 mm (4.3 × 8.7 in.) – – Yes

COM-10 105 × 241 mm (4 1/8 × 9 1/2 in.) – – Yes

Monarch 98 × 191 mm (3 7/8 × 7 1/2 in.) – – Yes

JE4 Envelope 105 × 235 mm (4.1 × 9.3 in.) – – Yes

Transparencies Letter 216 × 279 mm (8 1/2 × 11 in.) – Yes Yes

A4 210 × 297 mm (8.3 × 11.7 in.) – Yes Yes

148 × 200 mm (5.8 × 7.9 in.) – – Yes

Chapter 2

Paper weight, thickness and capacity for paper tray 2

Paper Type Weight Thickness No. of

sheets

Cut Sheet

Plain Paper

Inkjet Paper

Glossy Paper

Cards Photo Card

Index Card

Post Card

Envelopes

64 to 120 g/m

64 to 200 g/m

Up to 220 g/m

Up to 240 g/m

Up to 120 g/m

Up to 200 g/m

75 to 95 g/m

(17 to 32 lb)

(17 to 53 lb)

(Up to 58 lb)

(Up to 64 lb)

(Up to 32 lb)

(Up to 53 lb)

(20 to 25 lb)

0.08 to 0.15 mm (0.003 to 0.006 in.)

0.08 to 0.25 mm (0.003 to 0.01 in.) 20

Up to 0.25 mm (Up to 0.01 in.) 20

Up to 0.28 mm (Up to 0.01 in.) 20

Up to 0.15 mm (Up to 0.006 in.) 30

Up to 0.23 mm (Up to 0.01 in.) 30

Up to 0.52 mm (Up to 0.02 in.) 10

Transparencies – – 10

Up to 50 sheets for Legal size paper 80 g/m2 (20 lb).

Up to 100 sheets of 80 g/m

(20 lb) paper.

100

Loading documents and paper

Loading paper, envelopes and other media

Loading paper and other media 2

a Pull the paper tray completely out of the

machine. If the paper support flap (1) is open, close it. Open the output paper tray cover (2).

b If you are using Letter, A4 or Legal size

paper, press and hold the universal guide release button (1) as you slide out

the front of the paper tray to match the paper size you are using.

c Press and slide the paper side

guides (1) and paper length guide (2) to fit the paper size.

d Fan the stack of paper well to avoid

paper jams and misfeeds.

Note

Always make sure that the paper is not curled.

Chapter 2

e Gently put the paper into the paper tray

print side down and top edge first. Check that the paper is flat in the tray.

f Gently adjust the paper side guides with

both hands and the paper length guide to fit the paper. Make sure that the paper guides touch the edges of the paper.

h Slowly push the paper tray completely

into the machine.

i While holding the paper tray in place,

pull out the paper support (1) until it clicks and unfold the paper support flap (2).

Note

Be careful that you do not push the paper in too far; it may lift at the back of the tray and cause feed problems.

g Close the output paper tray cover (1)

and slide it forward.

Note

Do not use the paper support flap for Legal size paper.

Loading documents and paper

Loading envelopes and post cards 2

Loading envelopes 2

 Use envelopes that weigh from 75 to

95 g/m

 Some envelopes need margin settings to

be set in the application. Make sure you do a test print first.

Do not use any of the following types of envelopes, as they will cause paper feed problems:

1 Envelopes with a baggy construction.

2 Embossed envelopes (those with a

3 Envelopes with clasps or staples.

4 Envelopes that are pre-printed on the

(20 to 25 lb).

CAUTION

raised surface).

inside.

How to load envelopes and post cards2

a Before loading, press the corners and

sides of the envelopes or post cards to make them as flat as possible.

Note

If the envelopes or post cards are ‘doublefeeding,’ put one envelope in the paper tray at a time.

Glue Double flap

Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.

b Put the envelopes or post cards into the

paper tray with the address side down and the leading edge (top of the envelopes) in first. Slide the paper side guides (1) and paper length guide (2) to fit the size of the envelopes or post cards.

Chapter 2

If you have problems when printing on envelopes, try the following suggestions:

a Open the envelope flap. b Make sure the open flap is either to the

side of the envelope or to the back edge of the envelope when printing.

c Adjust the size and margin in your

application.

Removing small printouts from the machine

When the machine ejects small paper onto the output paper tray, you may not be able to reach it. Make sure printing has finished, and then pull the tray completely out of the machine.

Loading documents and paper

Printable Area 2

The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. The machine can only print in the shaded areas when the Borderless print feature is available and turned on.

Cut Sheet Paper Envelopes

Top (1) Bottom (2) Left (3) Right (4)

Cut Sheet 3 mm (0.12 in.) 3 mm (0.12 in.) 3 mm (0.12 in.) 3 mm (0.12 in.)

Envelopes 12 mm (0.47 in.) 24 mm (0.95 in.) 3 mm (0.12 in.) 3 mm (0.12 in.)

Note

The Borderless feature is not available for envelopes.

General setup 3

Power Save mode 3

When the machine is idle, you can put the machine into Power Save mode by pressing the Power Save key. You can still receive telephone calls in Power Save mode. For further information on receiving faxes in the power save condition, please see the table on on page 16. If you want to do other operations, you must take the machine out of Power Save mode.

Note

• You can retrieve faxes using Remote Retrieval if you are away from your machine. (See Remote Retrieval on page 44.)

• If you have connected an external telephone or TAD, it is always available.

Putting your machine in Power Save mode 3

a Press and hold down the Power Save

key until the LCD shows Shutting Down.

Bringing your machine out of Power Save mode 3

a Press the Power Save key.

Note

• Even if you have put the machine into Power Save mode, it will periodically clean the print head to preserve print quality.

Power Save setting 3

You can customize the machine's Power Save key. The default mode is Fax Receive:On. Your machine can receive faxes or calls even when the machine is in Power Save mode. If you do not want your machine to receive faxes or calls, turn this setting to Fax Receive:Off.

a Press Menu, 1, 5. b Press a or b to choose

Fax Receive:On, or Fax Receive:Off.

Press OK.

c Press Stop/Exit.

On/Off setting

Fax Rec eive:On

(factory setting)

Fax

Receive:

Off

You can receive telephone calls by lifting the handset.

You cannot receive a fax with Mono Start or Colour Start.

Should be set before you switch off the machine.

Receive mode

Fax Only

External

TAD

Fax/Tel

Manual Fax Detect

— No machine operations

Available operations

Fax Receive Fax Detect

Delayed Fax

Fax Forward

Fax Storage

Remote Retrieval

Delayed Fax

will be available other than cleaning the print head.

• If you unplug the AC power cord, no machine operations will be available.

• You can customize Power Save mode so that, apart from automatic head cleaning, no machine operations are available.

General setup

Mode Timer 3

The machine has three temporary mode keys on the control panel: Fax, Scan, and Copy. You can change the amount of time the machine takes after the last Scan or Copy operation before it returns to Fax mode (default). If you choose Off, the machine stays in the mode you used last.

a Press Menu, 1, 1. b Press a or b to choose 0 Sec,

30 Secs, 1 Min, 2 Mins, 5 Mins or Off.

Press OK.

c Press Stop/Exit.

Paper Size 3

You can use five sizes of paper for printing copies: Letter, Legal, A4, A5, and 10 × 15 cm (4” × 6” in.) and three sizes for printing faxes: Letter, Legal and A4. When you change the size of paper you load in the machine, you will need to change the paper size setting at the same time so your machine can fit an incoming fax on the page.

a Press Menu, 1, 3. b Press a or b to choose Letter,

Legal, A4, A5 or 10x15cm. Press OK.

c Press Stop/Exit.

Volume Settings 3

Ring Volume 3

Paper settings 3

Paper Type 3

To get the best print quality, set the machine for the type of paper you are using.

a Press Menu, 1, 2. b Press a or b to choose Plain Paper,

Inkjet Paper, Brother Photo, Other Photo or Transparency.

Press OK.

c Press Stop/Exit.

Note

The machine ejects paper with printed surfaces face up onto the paper tray in the front of the machine. When you use transparencies or glossy paper, remove each sheet at once to prevent smudging or paper jams.

You can choose a range of ring volume levels, from High to Off.

While in Fax mode , press d or c to adjust the volume level. The LCD shows

the current setting, and each key press will change the volume to the next level. The machine will keep the new setting until you change it.

You can also change the volume through the menu, by following the instructions below:

Setting the Ring Volume from the menu

a Press Menu, 1, 4, 1. b Press a or b to choose Low, Med,

High or Off. Press OK.

c Press Stop/Exit.

Chapter 3

Beeper Volume 3

When the choose is on, the machine will beep when you press a key, make a mistake or after you send or receive a fax.

You can choose a range of volume levels, from High to Off.

a Press Menu, 1, 4, 2. b Press a or b to choose Low, Med,

High or Off Press OK.

c Press Stop/Exit.

Speaker Volume 3

You can choose a range of speaker volume levels, from High to Off.

a Press Menu, 1, 4, 3. b Press a or b to choose Low, Med,

High or Off. Press OK.

c Press Stop/Exit.

You can also adjust the speaker volume by pressing Hook.

LCD display 3

LCD Contrast 3

You can adjust the LCD contrast for a sharper and more vivid display. If you are having difficulty reading the LCD, try changing the contrast setting.

a Press Menu, 1, 6. b Press a or b to choose Light or

Dark. Press OK.

c Press Stop/Exit.

LCD Language 3

You can change the LCD language.

a Press Menu, 0, 0. b Press a or b to choose English or

chinese. Press OK.

c Press Stop/Exit.

a Press Hook. b Press d or c .

This setting will stay until you change it again.

c Press Hook.

Security features 4

TX Lock 4

TX Lock lets you prevent unauthorized access to the machine.

While TX Lock is On, the following operations are available:

 Receiving faxes

 Receiving calls

 Fax Forwarding (If Fax Forwarding was

already On.)

 Remote retrieval (If Fax Storage was

already On.)

While TX Lock is On, the following operations are NOT available:

 Sending faxes

 Copying

 PC printing

 Scanning

Setting and changing the TX Lock password 4

Setting up the password 4

Note

• If you forget the TX Lock password, please call your Brother dealer for service.

• If you have already set the password, you will not need to set it again.

a Press Menu, 2, 0, 1. b Enter a 4-digit number for the password.

Press OK.

c When the LCD shows Verify:, re-

enter the password. Press OK.

d Press Stop/Exit.

Changing the TX Lock password 4

a Press Menu, 2, 0, 1. b Press a or b to choose

Set Password. Press OK.

c Enter a 4-digit number for the current

password. Press OK.

d Enter a 4-digit number for the new

password. Press OK.

e When the LCD shows Verify:,

re-enter the password. Press OK.

f Press Stop/Exit.

Chapter 4

Turning the TX Lock on/off 4

Turning TX Lock on 4

a Press Menu, 2, 0, 1. b Press a or b to choose Set TX Lock.

Press OK.

c Enter the registered 4-digit password.

Press OK. The machine goes offline and the LCD shows TX Lock Mode.

Turning TX Lock off 4

a Press Menu. b Enter the registered 4-digit password.

Press OK. TX lock is automatically turned off.

Note

If you enter the wrong password, the LCD shows Wrong Password and stays offline. The machine will stay in TX Lock mode until the registered password is entered.

Section II

Fax II

Sending a fax 22 Receiving a Fax 28 Telephone and External devices 33 Dialling and storing numbers 39 Remote fax options 43 Printing Reports 48 Polling 50

Sending a fax 5

Entering Fax mode 5

To enter fax mode, press (Fax), and the key will glow green.

Faxing from the ADF 5

a Make sure you are in Fax mode .

b Put the document face down in the ADF. c Dial the fax number. d Press Mono Start or Colour Start.

The machine starts scanning the document.

Note

• To cancel, press Stop/Exit.

• If the memory is full, the document will be sent in real time.

Colour fax transmission 5

Your machine can send a colour fax to machines that support this feature.

However, colour faxes cannot be stored in the memory. When you send a colour fax, the machine will send it in real time (even if Real Time TX is set to Off).

Cancelling a fax in progress 5

If you want to cancel a fax while the machine is scanning, dialling or sending, press Stop/Exit.

Broadcasting (Monochrome only) 5

Broadcasting is when the same fax message is automatically sent to more than one fax number. You can include Groups, (See Setting up Groups for broadcasting on page 42) One-Touch, Speed-Dial numbers, and up to 50 manually dialled numbers in the same broadcast.

After the broadcast is finished, a Broadcast Report will be printed.

a Make sure you are in Fax mode .

b Load your document. c Enter a number. Press OK.

You can use either a One-Touch, a Speed-Dial, a Group, or a manually entered number.

d Repeat c until you have entered all the

fax numbers you wish to broadcast to.

e Press Mono Start.

Note

• If you did not use up any of the numbers for Groups, access codes or credit card numbers, you can ‘broadcast’ faxes to as many as 160 different numbers.

• The available memory will vary depending on the types of jobs in the memory and the number of locations used for broadcasting. If you broadcast to the maximum numbers available, you will not be able to use dual access. (See Dual access (Monochrome only) on page 25.)

• Enter the long dialling sequence numbers as you would normally, but remember that each One-Touch and Speed-Dial number counts as one number, so the number of locations you can store becomes limited.

Sending a fax

• If the memory is full, press Stop/Exit to stop the job. If more than one page has been scanned, press Mono Start to send the portion that is in the memory.

Cancelling a Broadcast in progress 5

a Press Menu, 2, 6.

The LCD will show the fax number being dialled.

b Press OK.

The LCD will show the job number:

XXXXXXXXX

1.Clear 2.Exit

c Press 1 to clear.

The LCD will then show the Broadcast job number and 1.Clear 2.Exit.

d To cancel the Broadcast, press 1.

Additional sending operations 5

Sending faxes using multiple settings 5

When you send a fax you can choose any combination of these settings: resolution, contrast, overseas mode and real time transmission.

a Make sure you are in Fax mode .

b Load your document. c Choose a setting you want to change.

Press OK.

d Choose one of the options below:

1.Yes 2.No

e Press Stop/Exit.

 Press 1 to change another setting.

 Press 2 when you have finished

choosing your settings.

e Send the fax as usual.

Chapter 5

Contrast 5

If your document is very light or very dark, you may want to change the contrast. For most documents the default setting Auto can be used. It automatically chooses the suitable contrast for your document.

Use Light when sending a light document.

Use Dark when sending a dark document.

a Make sure you are in Fax mode .

b Load your document. c Press Menu, 2, 2, 1. d Press a or b to choose Auto, Light

or Dark. Press OK.

Note

Even if you choose Light or Dark, the machine will send the fax using the Auto setting in any of the following conditions:

• When you send a colour fax.

• When you choose Photo as the Fax Resolution.

To change the default fax resolution 5

a Make sure you are in Fax mode .

b Press Menu, 2, 2, 2. c Press a or b to choose the resolution

you want. Press OK.

Note

• You can choose four different resolution settings for monochrome faxes and two for colour.

Monochrome

Standard Suitable for most typed

documents.

Fine Good for small print and

transmits a little slower than Standard resolution.

S.Fine Good for small print or artwork

and transmits slower than Fine resolution.

Photo Use when the document has

varying shades of grey or is a photograph. This has the slowest transmission.

Changing Fax Resolution 5

The quality of a fax can be improved by changing the fax resolution. Resolution can be changed for the next fax or for all faxes.

To change the fax resolution for the next fax

a Make sure you are in Fax mode .

b Load your document. c Press Resolution and then a or b to

choose the resolution. Press OK.

Colour

Standard Suitable for most typed

documents.

Fine Use when the document is a

photograph. The transmission time is slower than Standard resolution.

If you choose S.Fine or Photo and then use the Colour key to send a fax, the machine will send the fax using the Fine setting.

• The time to send will increase when selecting S.Fine or Photo.

Sending a fax

Dual access (Monochrome only) 5

You can dial a number and start scanning the fax into memory—even when the machine is sending from memory, receiving faxes or printing PC data. The LCD shows the new job number and available memory.

The number of pages you can scan into the memory will vary depending on the data that is printed on them.

Note

If the Out of Memory message appears while scanning documents, press Stop/Exit to cancel or Mono Start to send the pages scanned so far.

Real time transmission 5

When you are sending a fax, the machine will scan the documents into the memory before sending. Then, as soon as the phone line is free, the machine will start dialling and sending.

If the memory is full or you are sending a colour fax, the machine will send the document in real time (even if Real Time TX is set to Off).

Sometimes, you may want to send an important document immediately, without waiting for memory transmission. You can set

Real Time TX to On for all documents or Next Fax Only for the next fax only.

Sending in real time for all faxes 5

a Make sure you are in Fax mode .

b Press Menu, 2, 2, 5.

5.Real Time TX

Realtime TX:On

c Press a or b to choose

Realtime TX:On or Realtime TX:Off.

Press OK.

Sending in real time for the next fax only

a Make sure you are in Fax mode .

b Load your document. c Press Menu, 2, 2, 5. d Press a or b to choose

Next Fax Only. Press OK.

e Press a or b to choose Next Fax:On

(or Next Fax:Off). Press OK.

Overseas Mode 5

If you are having difficulty sending a fax overseas due to possible interference on the phone line, we recommend that you turn on the Overseas mode. After you send a fax using this feature, the feature will turn itself off.

a Make sure you are in Fax mode .

b Load your document. c Press Menu, 2, 2, 7. d Press a or b to choose On (or Off).

Press OK.

Chapter 5

Delayed Faxing (Monochrome only) 5

During the day you can store up to 50 faxes in the memory to be sent within 24-hours. These faxes will be sent at the time of day you enter in step d.

a Make sure you are in Fax mode .

b Load your document. c Press Menu, 2, 2, 3.

3.Delayed Fax

d Do one of the following:

 Press OK to accept the displayed

time.

 Enter the time you want the fax to be

sent (in 24-hour format).

(For example, enter 19:45 for 7:45 PM.)

Press OK.

1.Doc 2.Memory

e Do one of the following:

 Press 1 to leave the document in the

ADF.

Delayed Batch Transmission (Monochrome only) 5

Before sending the delayed faxes, your machine will help you economize by sorting all the faxes in the memory by destination and scheduled time. All delayed faxes that are scheduled to be sent at the same time to the same fax number will be sent as one fax to save transmission time.

a Make sure you are in Fax mode .

b Press Menu, 2, 2, 4. c Press a or b to choose On (or Off).

Press OK.

d Press Stop/Exit.

Checking and cancelling waiting jobs 5

You can check which jobs are still waiting in the memory to be sent and cancel a job. (If there are no jobs, the LCD shows No Jobs Waiting.)

a Press Menu, 2, 6.

Any waiting jobs appear on the LCD.

 Press 2 to scan the document into

the memory.

Note

The number of pages you can scan into the memory depends on the amount of data that is printed on each page.

b Press a or b to scroll through the jobs

and choose the job you want to cancel. Press OK.

c Do one of the following:

 Press 1 to cancel the selected job.

 Press 2 to exit without cancelling.

d When you have finished, press

Stop/Exit.

Sending a fax

Sending a fax manually 5

Manual transmission lets you hear the dialling, ringing and fax-receiving tones while sending a fax.

a Make sure you are in Fax mode .

b Load your document. c Pick up the handset of the machine or

press Hook and listen for a dial tone.

d Dial the fax number you want to call. e When you hear the fax tone, press

Mono Start or Colour Start.

f Replace the handset.

Sending a fax at the end of a conversation 5

At the end of a conversation you can send a fax to the other party before you both hang up.

Out of Memory message 5

If you get an Out of Memory message while scanning the first page of a fax, press Stop/Exit to cancel the fax.

If you get an Out of Memory message while scanning a subsequent page, you will have the option to press Mono Start to send the pages scanned so far, or to press Stop/Exit to cancel the operation.

Note

If you get an Out of Memory message while faxing and you do not want to delete your stored faxes to clear the memory, you can send the fax in real time. (See Real time transmission on page 25.)

• To clear the

Turning off Remote Fax Options on page 44

Printing a fax from the memory

and

jobs

Out of memeory

Checking and cancelling waiting

on page 26.

message, see

on page 32

a Ask the other party to wait for fax tones

(beeps) and then to press the Start or Send key before hanging up.

b Make sure you are in Fax mode .

c Load your document. d Press Mono Start and Colour Start. e Replace the handset.

Receiving a Fax 6

Receive modes 6

You must choose a receive mode depending on the external devices and telephone services you have on your line.

Choosing the Receive Mode 6

By default, your machine will automatically receive any faxes that are sent to it. The diagram below will help you choose the correct mode.

For more detailed information on the receive modes. See page 29.

Do you want to use the telephone features of your machine (if available) or an external telephone or external telephone answering device connected on the same line as the machine?

Yes

Are you using the voice message function of an external telephone answering device?

Do you want the machine to answer fax and telephone calls automatically?

To choose or change your Receive Mode

a Press Menu 0, 1. b Press a or b to choose Fax Only,

Fax/Tel, External TAD or Manual. Press OK.

The LCD will display the current receive mode.

1 Current receive mode

Fax: Fax Only

Yes

12/10 11:53 Fax12/10 11:53 Fax

Fax Only

Manual

Fax/Tel

External TAD

c Press Stop/Exit.

Receiving a Fax

Using receive modes 6

Some receive modes answer faxes automatically (Fax Only and Fax/Tel). You may want to change the ring delay before using these modes. (See Ring Delay on page 30.)

Fax only 6

Fax only mode will automatically answer every call. If the call is a fax your machine will receive it.

Fax/Tel 6

Fax/Tel mode helps you automatically manage incoming calls, by recognizing whether they are fax or voice calls and dealing with them in one of the following ways:

 Faxes will be automatically received.

 Voice calls will start the F/T ring to tell you

to pick up the line. The F/T ring is a fast double ring made by your machine.

External TAD 6

External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be dealt with in one of the following ways:

 Faxes will be automatically received.

 Voice callers can record a message on the

external TAD.

For more information see Connecting an

external TAD (telephone answering device) on page 36.

 Use this mode if you receive few voice

calls.

Also see F/T Ring Time (Fax/Tel mode only) and Ring Delay on page 30.

Manual 6

To receive a fax in manual mode press Mono Start or Colour Start when you hear fax

tones (short repeating beeps). You can also use the Fax Detect feature to receive faxes by lifting a handset on the same line as the machine.

Also see Fax Detect on page 30.

Chapter 6

Receive mode settings 6

Ring Delay 6

The Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode.

a Press Menu, 2, 1, 1. b Press a or b to choose how many

times the line rings before the machine answers(0-10) . Press OK. If you choose 00, the line will not ring at all.

c Press Stop/Exit.

F/T Ring Time (Fax/Tel mode only) 6

If you set the Receive Mode to Fax/Tel, you need to decide how long the machine will signal you with its special pseudo/double-ring when you have a voice call. If it's a fax call, the machine receives the fax.

This pseudo/double-ring happens after the initial ringing from the phone company. Only the machine rings and no other phones on the same line will ring with the special pseudo/double-ring. However, you can still answer the call on any telephone.

a Press Menu, 2, 1, 2. b Press a or b to choose how long the

machine will ring to alert you that you have a voice call (20, 30, 40 or 70 seconds). Press OK.

c Press Stop/Exit.

Note

Even if the caller hangs up during the pseudo/double-ringing, the machine will continue to ring for the set time.

Fax Detect 6

If Fax Detect is On (default setting):

The machine receives fax calls automatically, even if you lift the handset of an extension or external phone. When you see Receiving on the LCD or when you hear ‘chirps’ through the handset of an extension phone connected to another wall socket/phone socket, just replace the handset and your machine will do the rest.

If Fax Detect is Semi: 6

The machine will only receive the fax call if you answered it using the machine’s handset.

Receiving a Fax

If Fax Detect is Off: 6

When you hear a fax tone through the handset, you have to press Mono Start or Colour Start on the machine.

If you are not at your machine, press l 5 1 on the extension phone. (See Operation from extension telephones on page 37.)

Note

• If this feature is set to On, but your machine does not connect a fax call when you lift an extension or external phone handset, press the fax receive code l 5 1. At the machine, press Mono Start or Colour Start.

• If you send faxes from a computer on the same phone line and the machine intercepts them, set this feature to Fax Default: Off (We do not recommend having a PC plus fax on the same line.)

a Press Menu, 2, 1, 3.

Additional receiving operations 6

Printing a reduced incoming fax 6

The machine automatically reduces each page of an incoming fax to fit on one page of A4, Letter or Legal size paper with Auto Reduction On.

The machine calculates the reduction ratio by using the page size of the fax and your Paper Size setting (Menu, 1, 3).

a Make sure you are in Fax mode .

b Press Menu, 2, 1, 5.

5.Auto Reduction

c Press a or b to select On or Off. Press

OK.

b Press a or b to choose On, Semi or

Off.

Press OK.

c Press Stop/Exit

d Press Stop/Exit.

Chapter 6

Receiving faxes into memory 6

As soon as the paper tray becomes empty during fax reception, the screen will display No Paper Fed, asking you to put paper in the paper tray. (See Loading paper and other media on page 11.) If you are unable to put paper in the paper tray the following will happen:

If Memory Receive is On: 6

The machine will carry on receiving the fax, with the remaining pages being stored in memory, if enough memory is available. Further incoming faxes will also be stored into memory until the memory is full. When the memory is full the machine will stop automatically answering calls. To print the faxes, put fresh paper in the tray.

If Memory Receive is Off: 6

The machine will carry on receiving the current fax, with the remaining pages being stored in memory, if enough memory is available. Further incoming faxes will not be stored in memory. The machine will then stop automatically answering calls until fresh paper is put in the paper tray. To print the last fax you received, put fresh paper in the tray.

Receiving a fax at the end of a conversation 6

At the end of a conversation you can ask the other party to send you a fax before you both hang up.

a Ask the other person to place the

document in their machine and to press the Start or Send key.

b When you hear the CNG tones (slowly

repeating beeps), press Mono Start or Colour Start.

c Replace the handset.

Printing a fax from the memory 6

If you are using the Fax Storage feature (Menu, 2, 5, 1), you can still print a fax from the memory when you are at your machine. (See Turning off Remote Fax Options on page 44.)

a Press Menu, 2, 5, 3.

5.Remote Fax Opt

3.Print Document

a Make sure you are in Fax mode .

b Press Menu, 2, 1, 6. c Press a or b to select On or Off. Press

OK.

d Press Stop/Exit.

b Press Mono Start.

Telephone and External devices 7

Voice Operations 7

Voice calls can be made either with the handset, an extension or external telephone, and by dialling manually or by using QuickDial numbers.

Making a telephone call 7

a To start a voice call, pick up the handset. b When you hear the dial tone, enter a

number using the dial pad, One Touch, Speed-Dial and Search.

c To hang up, replace the handset.

Hold 7

If you want to put a call on hold, press the Hold key. To release the call from hold pick up the handset. Picking up an extension handset will not release the call from hold.

If you are at the machine, you can lift the handset to answer.

If you are at an external telephone, lift the handset of the external telephone, and then press Hold to answer.

If you are at an extension phone, you'll need to lift the handset during the F/T Ring Time and then press #51 between the pseudo/double rings. If no one is on the line, or if someone wants to send you a fax, send the call back to the machine by pressing l 51.

Fax/Tel mode in Power Save condition 7

When the machine is in Fax/Tel mode and F/T rings to tell you to pick up a voice call, you can only answer by picking up the machine’s handset.

If you answer before the machine F/T rings, you can also pick up the call at an external or extension phone.

Tone or pulse 7

If you have a Pulse dialing service, but need to send Tone signals (for example, for telephone banking), follow the instructions below:

a Pick up the handset or press Hook. b Press # on the machine’s control panel.

Any digits dialled after this will send tone signals. When you hang up, the machine will return to the Pulse dialling service.

Fax/Tel mode 7

When the machine is in Fax/Tel mode, it will use the F/T Ring Time (pseudo/doubleringing) to alert you to pick up a voice call.

Chapter 7

Telephone Service 7

The caller ID feature of this machine lets you use the caller ID subscriber service offered by certain telephone companies.

Caller ID (Caller IDentification) (not available in certain area) 7

Caller ID is a telephone service that allows the subscriber to see a display of the caller's phone number as the telephone rings. It is a fast way to screen your calls. You can respond quickly to calls you missed, because caller IDs are received and stored in your fax machine memory. Besides the standard Caller ID feature, you can also select a single caller's phone number and call back.

Note

 To get the Caller ID service, you have

to apply for it at your local telephone company.

 FSK and DTMF are the two modes for

displaying your calls. The default mode of this machine is FSK. Please ask your local telephone company for whether your mode is FSK or DTMF. If your local telephone company uses DTMF mode, please switch your mode as follows. Contact your local telephone company or Brother dealer in the case that the feature does not work normally. Caller ID feature is not available in the following situation:

1 You have not applied for it at your local

telephone company.

2 The fax machine is connected to an

internal switchboard or other switch device.

3 Due to the switchboard problems or

line problems of local telephone companies, the feature may not work in some areas.

Advantages of Caller ID 7

For Business 7

All businesses profit from a quicker response to customer calls.

For Home 7

Residential customers can protect themselves from unwanted calls.

Setup Method 7

a Press Menu, 2, 0, 3. b Press a or b to choose FSK or DTMF.

Press OK.

c Press Stop/Exit.

Caller ID feature 7

The Caller ID feature of this machine lets you use the Caller ID subscriber service offered by many local phone companies. This service provides you, by means of the screen display, the telephone number (or name) of your caller as the line rings. (See Printing Caller ID List on page 35.)

After a few rings, the screen displays the telephone number of your caller (or name, if available). Once you press Hook and answer the call, the Caller ID information disappears from the screen, but the call information remains stored in the Caller ID memory.

 You will see the first 16 characters of the

number or name.

 # Unavailable display means call

originates outside your Caller ID service area.

Telephone and External devices

 # Withheld display means the caller

has intentionally blocked transmission of information.

Note

You can print a list of Caller ID information received by your machine.

Caller ID service varies with different carriers. Call your local phone company to determine the kind of service available in your area.

Viewing Caller ID List 7

Your machine stores information for the last thirty calls in the Caller ID list. You can view or print this list. When the thirty-first call comes in to the machine, it replaces information about the first call.

a Press Menu, 2, 0, 4.

0.Miscellaneous

4.Caller ID

Printing Caller ID List 7

a Press Menu, 2, 0, 4.

0.Miscellaneous

4.Caller ID

b Press a or b to choose

Print Report. Press OK. If no ID is stored, the beeper will sound and No Caller ID will appear on the LCD.

c Press Mono Start or Colour Start. d When the printing has finished, press

Stop/Exit.

b Press a or b to choose Display#.

Press OK. The Caller ID of the last call will appear on the display. If no ID is stored, the beeper will sound and No Caller ID will appear on the display.

c Press a or b to scroll through the Caller

ID memory to choose the Caller ID you want to view. Press OK. The LCD shows the caller's number, the date, and time of the call.

d Do one of the following:

 To return to the Caller ID listing,

press a or b.

 To finish viewing, press Stop/Exit.

Chapter 7

Connecting an external TAD (telephone answering device)

You may choose to connect an external answering device. However, when you have an external TAD on the same telephone line as the machine, the TAD answers all calls and the machine ‘listens’ for fax calling (CNG) tones. If it hears them, the machine takes over the call and receives the fax. If it does not hear CNG tones, the machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message.

The TAD must answer within two rings. The machine cannot hear CNG tones until the TAD has answered the call, and with four rings there are only 8 to 10 seconds of CNG tones left for the fax ‘handshake’. Make sure you carefully follow the instructions in this guide for recording your outgoing message. We do not recommend using the toll saver feature on your external answering machine if it exceeds five rings.

1TAD

When the TAD answers a call, the LCD shows Ext. Tel in Use.

Do not connect a TAD elsewhere on the same phone line.

Improper Setup

Connections 7

The external TAD must be connected as shown in the previous illustration.

a Set your external TAD to one or two

rings. (The machine's Ring Delay setting does not apply.)

b Record the outgoing message on your

external TAD.

c Set the TAD to answer calls. d Set the Receive Mode to

External TAD. (See Choosing the Receive Mode on page 28.)

Note

If you do not receive all your faxes, shorten

the Ring Delay setting on your external TAD.

LINE

EXT.

message (OGM) on an external TAD 7

Recording an outgoing

Timing is important in recording this message. The message sets up the ways to handle both manual and automatic fax reception.

a Record 5 seconds of silence at the

beginning of your message. (This allows your machine time to listen for the fax CNG tones of automatic transmissions before they stop.)

b Limit your speaking to 20 seconds.

Telephone and External devices

Note

We recommend beginning your OGM with an initial 5-second silence because the machine cannot hear fax tones over a resonant or loud voice. You may try omitting this pause, but if your machine has trouble receiving faxes, then you must re-record the OGM to include it.

Multi-Line connections (PABX) 7

Most offices use a central telephone system.

Brother recommends that all our machines be connected to a discreet (dedicated) line. Although a particular PABX may appear to work with a particular model of fax machine, we cannot guarantee that the unit will operate correctly.

While it is often relatively simple to connect a fax machine to a PABX, (Private Automatic Branch Exchange), we suggest that you contact the company that installed your telephone system and ask them to connect the fax machine for you.

Brother does not recommend the use of a PABX line. PABX limitations in general can cause some functions of the fax machine not to work correctly.

External and extension phones

Connecting an external or extension telephone 7

You can connect a separate telephone to your machine as shown in the diagram below.

LINE

1 Extension telephone

2 External telephone

When you are using an external phone, the LCD shows Ext. Tel in Use.

Operation from extension telephones 7

EXT.

If you answer a fax call on an extension or an external telephone plugged into the correct socket on the machine, you can make your machine take the call by using the Fax Receive Code. When you press the Fax Receive Code l 51, the machine starts to receive the fax.

If the machine answers a voice call and pseudo/double-rings for you to take over, use the Telephone Answer Code #51 to take the call at an extension phone. (See F/T Ring Time (Fax/Tel mode only) on page 30.)

Chapter 7

If you answer a call and no one is on the line:

You should assume that you're receiving a manual fax.

Press l 51 and wait for the chirp or until the LCD shows Receiving, and then hang up.

Note

You can also use the Fax Detect feature to make your machine automatically take the call. (See Fax Detect on page 30.)

Using remote codes 7

Fax receive code 7

If you answer a fax call on an extension or external telephone, you can tell your machine to receive it by dialling the fax receive code l 51. Wait for the chirping sounds then replace the handset. (See Fax Detect on page 30.) Your caller will have to press Start to send the fax.

Telephone answer code 7

If you receive a voice call and the machine is in F/T mode, it will start to sound the F/T (double) ring after the initial ring delay. If you pick up the call on an extension phone you can turn the F/T ring off by pressing #51 (make sure you press this between the rings).

Changing the remote codes 7

If you want to use Remote Activation, you have to turn on the remote codes. The preset Fax Receive Code is l 51. The preset Telephone Answer Code is #51. If you want to, you can replace them with your own codes.

a Press Menu, 2, 1, 4.

1.Setup Receive

4.Remote Codes

b Press a or b to choose On (or Off).

Press OK.

c Enter the new Fax Receive Code.

Press OK.

d Enter the new Telephone Answer Code.

Press OK.

e Press Stop/Exit.

Note

• If you are always disconnected when accessing your external TAD remotely, try changing the Fax Receive Code and Telephone Answer Code to another threedigit code using the numbers 0-9, l, #.

• Remote Codes might not work with some telephone systems.

Dialling and storing numbers 8

How to Dial 8

Manual dialling 8

Press all of the digits of the fax number.

One-Touch Dialling 8

Press the One-Touch key that stores the number you want to call.

To dial One-Touch numbers 6 to 10, hold down Shift as you press the One-Touch key.

Speed-Dialling 8

a Press Search/Speed Dial, the # (hash)

key, and then the two digit Speed-Dial number.

Two-digit number

Note

If the LCD shows Not Registered when you enter a One-Touch number or a Speed-Dial number, a number has not been stored at this location.

Chapter 8

Search 8

You can search for names you have stored in the One-Touch and Speed-Dial memories.

Press Search/Speed Dial and the menu keys to search numerically or use the dial pad and then the menu keys to search alphabetically.

Fax Redial 8

If you are sending a fax manually and the line is busy, press Redial/Pause, and then press Mono Start or Colour Start to try again. If you want to make a second call to the last number dialled, you can save time by pressing Redial/Pause and Mono Start or

Colour Start.

Redial/Pause only works if you dialled from

the control panel.

If you are sending a fax automatically and the line is busy, the machine will automatically redial up to three times at five minute intervals.

Storing numbers 8

You can set up your machine to do the following types of easy dialling: One-Touch, Speed-Dial and Groups for broadcasting faxes. When you dial a Quick-Dial number, the LCD shows the name, if you stored it, or the number.

1 To search numerically.

2 To search alphabetically, you can use the

dial pad to enter the first letter of the name you are looking for.

Note

If you lose electrical power, the Quick-Dial numbers that are in the memory will not be lost because they are stored permanently.

Storing a pause 8

Press Redial/Pause to put a 3.5-second pause between numbers. If you are dialling overseas, you can press Redial/Pause as many times as needed to increase the length of the pause.

Dialling and storing numbers

Storing One-Touch Dial numbers 8

Your machine has 5 One-Touch keys where you can store 10 fax or phone numbers for automatic dialling. To access numbers 6 to 10, hold down Shift as you press the One-Touch key.

a Press Menu, 2, 3, 1. b Press the One-Touch key where you

want to store a number.

c Enter the number (up to 20 digits). Press

OK.

d Do one of the following:

 Enter the name using the dial pad

(up to 16 characters). (To help you enter letters, see Entering Text on page 100.) Press OK.

 To store the number without a name,

press OK.

e Do one of the following:

 To store another One-Touch

number, go to step b.

 To finish storing One-Touch

numbers, press Stop/Exit.

Storing Speed-Dial numbers 8

You can store up to 100 2-digit Speed-Dial locations with a name. When you dial you will only have to press a few keys (For example: Search/Speed Dial #, the two-digit number, and Mono Start or Colour Start).

a Press Menu, 2, 3, 2. b Use the dial pad to enter a 2-digit

Speed-Dial location number (00-99). Press OK.

d Do one of the following:

 Enter the name (up to 16 characters)

using the dial pad.

Press OK. (To help you enter letters, see Entering Text on page 100.)

 To store the number without a name,

press OK.

e Do one of the following:

 To store another Speed-Dial

number, go to step b.

 To finish the setting, press

Stop/Exit.

Changing One-Touch and Speed-Dial numbers 8

If you try to store a One-Touch or Speed-Dial number where a number has already been stored, the LCD will show the name or number that has been stored there, and will ask you to do one of the following:

 Press 1 to change the stored number.

#05:Mike

1.Change 2.Exit

 Press 2 to exit without making a change.

If you chose 1, you will be able to change the stored number and name, or enter a new one. Follow the instructions below:

a Enter a new number. Press OK. b Enter a new name. Press OK.

 To change a character, use d or c to

position the cursor under the character you want to change, then press Clear/Back. Re-enter the character.

c Enter the fax or telephone number (up to

20 digits). Press OK.

Chapter 8

Setting up Groups for broadcasting 8

If you regularly want to send the same fax message to many fax numbers you can set up a Group. Groups are stored on a One-Touch key or a Speed-Dial number. Each group uses up a One-Touch key or a Speed-Dial location. You can then send the fax message to all the numbers stored in a Group just by pressing a One-Touch key or entering a Speed-Dial number, and then pressing Mono Start.

Before you can add numbers to a Group, you need to store them as Speed-Dial numbers. You can have up to six small Groups, or you can assign up to 99 numbers to one large Group.

a Press Menu, 2, 3, 3.

3.Setup Groups

b Choose an empty location where you

want to store the Group in one of the following ways:

 Press a One-Touch key.

 Press Search/Speed Dial and enter

a two-digit location. Press OK.

Note

Please select a One-Touch key or a Speed-Dial number that has not already been used to store a number.

c Use the dial pad to enter a Group

number (1 to 6). Press OK.

Setup Group:G01

d To add One-Touch or Speed-Dial

numbers to the Group follow the instructions below:

 For example, for One-Touch number

6 press One-Touch key 6.

 For example, for Speed-Dial location

09, press Search/Speed Dial, and then press 0 9 on the dial pad.

The LCD will display your chosen One-Touch numbers with a l, and Speed-Dial numbers with a # as shown in the illustration.

G01:l06 #09

e Press OK when you have finished

adding numbers.

f Use the dial pad to enter a name for the

Group. Press OK.

g Press Stop/Exit.

Note

You can easily print a list of all your Speed-Dial numbers. Numbers that are part of a group will be marked in the GROUP column. (See How to print a report on page 49.)

Combining Quick-Dial numbers 8

You can combine more than one Quick-Dial number when you dial. This feature may be useful if you need to dial an access code for a cheaper rate long distance carrier.

For example, you might have stored ‘555’ on Speed-Dial #03 and ‘7000’ on Speed-Dial #02. You can use them both to dial ‘555-7000’ if you press the following keys:

Search/Speed Dial, #03, Search/Speed Dial, #02, and Mono Start or Colour Start.

Numbers can be added manually by entering them on the dial pad:

Search/Speed Dial, #03, 7, 0, 0, 1 (on the dial pad), and Mono Start or Colour Start.

This would dial ‘555-7001’. You can also add a pause by pressing the Redial/Pause key.

Remote fax options 9

Remote fax options are not available for colour fax.

You can only use one remote fax option at a time.

Fax Forwarding 9

The fax forwarding feature lets you automatically forward your received faxes to another machine. If you choose Backup Print:On the machine will also print the fax (this is a safety feature in case there is a power failure before the fax is forwarded or a problem at the receiving machine.).

a Press Menu, 2, 5, 1.

1.Forward/Store

b Press a or b to choose Fax Forward.

Press OK. The LCD will ask you to enter the fax number you want your faxes to be forwarded to.

Fax Storage 9

The fax storage feature lets you store your received faxes in the machine’s memory. You can retrieve stored fax messages from a fax machine at another location using the remote retrieval commands. (See Retrieving fax messages on page 45.) Your machine will automatically print a copy of the stored fax.

a Press Menu, 2, 5, 1.

1.Forward/Store

b Press a or b to choose Fax Storage.

Press OK.

c Press Stop/Exit.

Note

If Fax Storage is turned on your machine cannot receive a colour fax unless the sending machine converts it to monochrome.

c Enter the forwarding number (up to 20

digits). Press OK.

d Press a or b to choose

Backup Print:On or Backup Print:Off.

Press OK.

Note

When Fax Forwarding is turned on your machine will only receive monochrome faxes into memory. Colour faxes will not be received, unless the sending machine converts them to monochrome before sending.

e Press Stop/Exit.

Chapter 9

Changing Remote Fax Options 9

If received faxes are left in your machine's memory when you change the remote fax options, the LCD will ask you one of the following messages:

Erase All Doc?

1.Yes 2.No

Print All Fax?

1.Yes 2.No

 If you press 1, faxes in the memory will be

erased or printed before the setting changes. If a backup copy has already been printed it will not be printed again.

 If you press 2, faxes in the memory will not

be erased or printed and the setting will be unchanged.

Remote Retrieval 9

You can call your machine from any touch tone telephone or fax machine, then use the remote access code and remote commands to retrieve fax messages.

Setting a Remote Access Code 9

The remote access code lets you access the remote retrieval features when you are away from your machine. Before you use the remote access and retrieval features, you have to set up your own code. The factory default code is inactive code (---l).

a Press Menu, 2, 5, 2.

2.Remote Access

b Enter a three-digit code using numbers

0-9, l, or #. Press OK. (The preset ‘l’ cannot be changed.)

Turning off Remote Fax Options 9

a Press Menu, 2, 5, 1.

1.Forward/Store

b Press a or b to choose Off.

Press OK.

c Press Stop/Exit.

Note

The LCD will give you more options if there are received faxes still in your machine’s memory. (See Changing Remote Fax Options on page 44.)

c Press Stop/Exit.

Note

Do not use the same code as your fax receive code (l 5 1) or telephone answer code (# 5 1). (See Operation from extension telephones on page 37.)

You can change your code at any time by entering a new one. If you want to make your code inactive, press Clear/Back in step b to restore the inactive setting (---l) and press OK.

Remote fax options

Using your Remote Access Code 9

a Dial your fax number from a telephone

or another fax machine using touch tone.

b When your machine answers, enter

your remote access code (3 digits followed by l during a period of silence).

c The machine signals if it has received

messages:

 1 long beep — Fax messages

 No beeps — No messages

d When the machine gives two short

beeps, enter a command. The machine will hang up if you wait longer than 30 seconds to enter a command. The machine will beep three times if you enter an invalid command.

e Press 9 0 to stop Remote Access when

you have finished.

f Hang up.

Note

If your machine is set to Manual mode and you want to use the remote retrieval features, wait about 2 minutes after it starts ringing, and then enter the remote access code within 30 seconds.

Retrieving fax messages 9

a Dial your fax number. b When your machine answers, enter

your remote access code (3 digits followed by l during a period of silence). If you hear one long beep, you have messages.

c When you hear two short beeps,

press 962.

d Wait for the long beep, use the dial pad

to enter the number (up to 20 digits) of the remote fax machine where you want your fax messages forwarded followed by ##.

Note

You cannot use l and # as dial numbers. However, press # if you want to create a pause.

e Press 90 to reset the machine when

you have finished.

f Hang up after you hear your machine

beep. Your machine will call the other fax machine, which will then print your fax messages.

Chapter 9

Changing your Fax Forwarding number 9

You can change the default setting of your fax forwarding number from another telephone or fax machine using touch tone.

a Dial your fax number. b When your machine answers, enter

your remote access code (3 digits followed by l during a period of silence). If you hear one long beep, you have messages.

c When you hear two short beeps,

press 954.

d Wait for the long beep, and then use the

dial pad to enter the new number (up to 20 digits) of the remote fax machine where you want your fax messages forwarded followed by # #.

Note

You cannot use l and # as dial numbers. However, press # if you want to create a pause.

e Press 9 0 when you have finished. f Hang up after you hear your machine

beep.

Remote fax options

Remote fax commands 9

Follow the commands below to access features when you are away from the machine. When you call the machine and enter your remote access code (3 digits followed by l), the system will give two short beeps and you must enter a remote command.

Remote commands Operation details

95 Change the Fax Forwarding or Fax

Storage settings

1 OFF You can choose Off after you have retrieved or erased all

your messages.

2 Fax Forwarding If you hear one long beep, the change has been accepted.

4 Fax Forwarding number

6 Fax Storage

96 Retrieve a fax

2 Retrieve all faxes Enter the number of a remote fax machine to receive stored

3 Erase faxes from the memory If you hear one long beep, fax messages have been erased

97 Check the receiving status

1 Document You can check whether your machine has received any

98 Change the Receive Mode

1 External TAD If you hear one long beep, your change has been accepted.

2 Fax/Tel

3 Fax Only

90 Exit Pressing 9 0 will allow you to exit Remote Retrieval. Wait for

If you hear three short beeps, you cannot change it because something has not been set up (for example, registering a Fax Forwarding number). You can register your Fax Forwarding number by entering 4. (See Changing your Fax Forwarding number on page 46.)

fax messages. (See Retrieving fax messages on page 45.)

from the memory.

faxes. If yes, you will hear one long beep. If no, you will hear three short beeps.

the long beep, then replace the handset.

Printing Reports 10

Fax reports 10

You need to set up the Transmission Verification Report and Journal Period using the Menu key.

Transmission Verification Report 10

You can use the Transmission Report as proof that you sent a fax. This report lists the time and date of transmission and whether the transmission was successful (OK). If you choose On or On+Image, the report will print for every fax you send.

If you send a lot of faxes to the same place, you may need more than the job numbers to know which faxes you must send again. Choosing On+Image or Off+Image will print a section of the fax's first page on the report to help you remember.

When the Verification Report is turned Off or Off+Image, the Report will only print if there is a transmission error, with NG in the RESULT column.

a Press Menu, 2, 4, 1. b Press a or b to choose Off+Image,

On, On+Image or Off. Press OK.

c Press Stop/Exit.

Fax Journal (activity report) 10

You can set the machine to print a journal at specific intervals (every 50 faxes, 6, 12 or 24 hours, 2 or 7 days). If you set the interval to Off, you can still print the report by following the steps in How to print a report on page 49. The default setting is Every 50 Faxes.

a Press Menu, 2, 4, 2. b Press a or b to choose an interval.

Press OK. (If you choose 7 days, the LCD will ask you to choose the first day for the 7-day countdown.)

 6, 12, 24 hours, 2 or 7 days

The machine will print the report at the chosen time and then erase all jobs from its memory. If the machine's memory becomes full with 200 jobs before the time you chose has passed, the machine will print the Journal early and then erase all jobs from the memory. If you want an extra report before it is due to print, you can print it without erasing the jobs from the memory.

 Every 50 Faxes

The machine will print the Journal when the machine has stored 50 jobs.

c Enter the time to start printing in 24-hour

format. Press OK. (For example: enter 19:45 for 7:45 PM.)

d Press Stop/Exit.

Reports 10

The following reports are available:

1.XMIT Verify

Prints a Transmission Verification Report for your last transmission.

2.Help List

A help list about how to quickly program your machine.

3.Quick-Dial

Lists names and numbers stored in the One-Touch and Speed-Dial memory, in numerical order and shows any groups set up.

4.Fax Journal

Lists information about the last incoming and outgoing faxes. (TX: Transmit.) (RX: Receive.)

5.User Settings

Lists your settings.

Printing Reports

How to print a report 10

a Press Menu, 4. b Choose one of the options below:

 Press a or b to choose the report

you want. Press OK.

 Enter the number of the report you

want to print. For example, press 2 to print the Help List.

c Press Mono Start.

Polling 11

Polling lets you set up your machine so other people can receive faxes from you, but they pay for the call. It also lets you call somebody else’s fax machine and receive a fax from it, so you pay for the call. The polling feature needs to be set up on both machines for this to work. Not all fax machines support polling.

Polling receive 11

Polling receive lets you call another fax machine to receive a fax.

Setup for polling receive 11

a Make sure you are in Fax mode .

b Press Menu, 2, 1, 7.

7.Polling RX

c Press a or b to choose Standard.

Press OK.

d Enter the fax number you are polling. e Press Mono Start or Colour Start.

Setup to receive polling with a secure code 11

Secure Polling restricts who can retrieve the documents you set up to be polled.

Secure Polling only works with Brother fax machines. If you want to retrieve a fax from a secured Brother machine you have to enter the secure code.

a Make sure you are in Fax mode .

b Press Menu, 2, 1, 7.

7.Polling RX

c Press a or b to choose Secure.

Press OK.

d Enter a four-digit secure code.

Press OK. This is the security code of the fax machine you are polling.

e Enter the fax number you are polling. f Press Mono Startor Colour Start.

Polling

Setup for delayed polling receive 11

Delayed polling lets you set the machine to begin polling receive at a later time. You can only set up one delayed polling operation.

a Make sure you are in Fax mode .

b Press Menu, 2, 1, 7.

7.Polling RX

c Press a or b to choose Timer.

Press OK.

d Enter the time (in 24-hour format) you

want to start polling. Press OK. For example, enter 21:45 for 9:45 PM.

e Enter the fax number you are polling. f Press Mono Start or Colour Start.

The machine makes the polling call at the time you entered.

Sequential polling 11

The machine can request documents from several fax machines in one operation.

a Make sure you are in Fax mode .

b Press Menu, 2, 1, 7.

7.Polling RX

c Press a or b to choose Standard,

Secure or Timer.

Press OK.

d Do one of the following:

 If you chose Standard, go to

step e.

 If you chose Secure, enter a four-

digit number, press OK, go to step e.

 If you chose Timer, enter the time

(24-hour format) you want to begin polling and press OK, go to step e.

e Specify the destination fax machines,

which you wish to poll by using OneTouch, Speed-Dial, Search, a Group or the dial pad. You must press OK between each location.

f Press Mono Start or Colour Start.

The machine polls each number or group in turn for a document.

Press Stop/Exit while the machine is dialling to cancel the polling process.

To cancel all sequential polling receive jobs, see Checking and cancelling waiting jobs on page 26.

Chapter 11

Polled transmit (Monochrome only) 11

Polled Transmit is when you set up your machine to wait with a document so another fax machine can call and retrieve it.

Setup for polled transmit 11

a Make sure you are in Fax mode .

b Load your document. c Press Menu, 2, 2, 6.

6.Polled TX

d Press a or b to choose Standard.

Press OK.

1.Doc 2.Memory

e Do one of the following:

 Press 1 to leave the documents

waiting in the ADF.

If you want to use the ADF before your machine is polled, you must cancel the job.

 Press 2 to scan the document into

the memory.

f The LCD shows:

1.Yes 2.No

g Press 2 and press Mono Start.

Setup for polled transmit with secure code 11

Secure Polling restricts who can retrieve the documents you set up to be polled.

Secure Polling only works with Brother fax machines. If another person wants to retrieve a fax from your machine they will have to enter the secure code.

a Make sure you are in Fax mode .

b Load your document. c Press Menu, 2, 2, 6.

6.Polled TX

d Press a or b to choose Secure.

Press OK.

e Enter a four-digit number.

Press OK.

1.Doc 2.Memory

f Do one of the following:

 Press 1 to leave the documents

waiting in the ADF.

If you want to use the ADF before your machine is polled, you must cancel the job.

 Press 2 to scan the document into

the memory.

g The LCD shows:

1.Yes 2.No

h Press 2 and press Mono Start.

Section III

Copy III

Making copies 54

Making copies 12

How to copy 12

Entering Copy mode 12

Press (Copy) to enter Copy mode. The default setting is Fax mode. You can

change the number of seconds or minutes that the machine stays in Copy mode. (Mode Timer on page 17.)

The LCD shows the default copy settings:

c Use the dial pad to enter the number of

copies (up to 99).

d Press Mono Start or Colour Start.

Note

To sort your copies, press Copy Options. (See Sorting copies using the ADF (Monochrome only) on page 57.)

Stop copying 12

To stop copying, press Stop/Exit.

1 Copy Ratio

2Quality

3 No of Copies

Making a single copy 12

a Make sure you are in Copy mode .

b Load your document. c Press Mono Start or Colour Start.

Making multiple copies 12

a Make sure you are in Copy mode .

b Load your document.

Making copies

Copy options 12

When you want to quickly change the copy settings temporarily for the next copy, use the Copy Options.

The machine returns to its default settings 30 seconds after it finishes copying, or if the mode timer returns the machine to Fax mode. For more information see Mode Timer on page 17.

Press Menu

selection/

Quality Normal

Enlarge/ Reduce

Paper TypePlain Paper

Paper SizeLetter

Brightness- nnonn +58

Options Page

Fast

Best

50%/69%/78%/83 %

93%/97%/100% 104%/142%/186%

198%/200% Custom(25-400 %)

Inkjet Paper

Brother Photo

Other Photo

Transparency

Legal

10(W)x15(H)cm

Stack/SortStack

Sort

Page Lay out

No. of C opies

Off(1 in 1)

2in1(P)

2in1(L)

4in1(P)

4in1(L)

No. of Copies

(01 - 99)

Note

You can save the copy settings you use most often by setting them as default. You can find instructions on how to do this in the section for each feature.

Chapter 12

Changing copy speed and quality 12

You can choose from a range of quality settings. The default setting is Normal.

To temporarily change the quality setting, follow the instructions below:

Press

and a or b

to choose

Quality

Normal Normal is the

recommended mode for ordinary printouts. This produces good copy quality with good copy speed.

Fast Fast copy speed and

lowest ink consumption. Use to save time printing documents to be proofread, large documents or many copies.

Best Use best mode to copy

precise images such as photographs. This provides the highest resolution and the slowest speed.

a Make sure you are in Copy mode . b Load your document. c Use the dial pad to enter the number of

copies (up to 99).

 Press Copy Options and a or b to

choose Quality.

Press OK.

d Press a or b to choose Normal, Fast

or Best. Press OK.

To change the default setting, follow the instructions below:

a Press Menu, 3, 1.

1.Quality

b Press a or b to choose Normal, Fast

or Best. Press OK.

c Press Stop/Exit.

Enlarging or reducing the image copied 12

You can select the following enlargement or reduction ratios:

Custom(25-400%) allows you to enter a ratio from 25% to 400% in 1% increment.

Press

and a or b to

choose

Enlarge/Reduce

To enlarge or reduce the next copy follow the instructions below:

Custom(25-400%)

200%

198% 10x15cmiA4

186%10x15cmiLTR

142% A5iA4

104% EXEiLTR

100%

97% LTRiA4

93% A4iLTR

83% LGLiA4

78% LGLiLTR

69% A4iA5

50%

a Make sure you are in Copy mode .

e Press Mono Start or Colour Start.

b Load your document. c Use the dial pad to enter the number of

copies (up to 99).

d Press Copy Options and a or b to

choose Enlarge/Reduce. Press OK.

Making copies

e Choose one of the options below:

 Use a or b to choose the

enlargement or reduction ratio you want. Press OK.

 Use a or b to choose

Custom(25-400%). Press OK. Use the dial pad to enter an enlargement or reduction ratio from 25% to 400%. (For example, press 5 3 to enter 53%.) Press OK.

f Press Mono Start or Colour Start.

Note

Page Layout Options 2 in 1(P), 2 in 1(L), 4 in 1(P) or 4 in 1(L) are not available with Enlarge/Reduce.

Making N in 1 copies 12

The N in 1 copy feature can help you save paper by letting you copy two or four pages onto one printed page.

e Press a or b to select Off(1 in 1),

2in1(P), 2in1(L), 4in1(P), or 4in1(L).

Press OK.

f Press Mono Start to scan the

document.

Note

If photo paper is selected as the paper type setting for N in 1 copies, the images will be printed as if plain paper had been selected.

Place your document face down in the direction shown below:

 2 in 1 (P)

 2 in 1 (L)

Important 12

 Please make sure paper size is set to

Letter or A4.

 You cannot use the Enlarge/Reduce

setting with the N in 1.

 N in 1 colour copies are not available.

 (P) means Portrait and (L) means

Landscape.

a Make sure you are in Copy mode .

b Load your document. c Use the dial pad to enter the number of

copies (up to 99).

d Press Copy Options and a or b to

select Page Layout. Press OK.

 4 in 1 (P)

 4 in 1 (L)

Sorting copies using the ADF (Monochrome only) 12

You can sort multiple copies. Pages will be stacked in the order 1 2 3, 1 2 3, 1 2 3, and so on.

Chapter 12

a Make sure you are in Copy mode .

b Load your document. c Use the dial pad to enter the number of

copies (up to 99).

d Press or Copy Options and a or b to

select Stack/Sort. Press OK.

e Press a or b to select Sort. Press OK. f Press Mono Start.

Adjusting Brightness, Contrast and Colour 12

Brightness 12

To temporarily change the brightness setting, follow the instructions below:

a Make sure you are in Copy mode .

b Load your document.

Contrast 12

Adjust the contrast to help an image look sharper and more vivid.

To change the default setting follow the instructions below:

a Press Menu, 3, 3.

3.Contrast

b Press a or b to change the contrast.

Press OK.

c Press Stop/Exit.

Colour saturation 12

The colour saturation can only be changed through the default setting.

a Press Menu, 3, 4.

4.Color Adjust

b Press a or b to select 1.Red,

2.Green or 3.Blue. Press OK.

c Press a or b to change the colour

saturation. Press OK.

c Use the dial pad to enter the number of

copies (up to 99).

d Press Copy Options and a or b to

select Brightness. Press OK.

-nnonn+ e

e Press a or b to make the copy lighter

or darker. Press OK.

f Press Mono Start or Colour Start.

To change the default setting follow the instructions below:

a Press Menu, 3, 2. b Press a or b to make the copy lighter

or darker. Press OK.

c Press Stop/Exit.

d Choose one of the options below:

 Return to b to select the next colour.

 Press Stop/Exit.

Making copies

Paper options 12

Paper type 12

If you are copying on special paper, be sure to select the type of paper you are using so you will get the best print quality.

a Make sure you are in Copy mode .

b Load your document. c Use the dial pad to enter the number of

copies (up to 99).

d Press Copy Options and a or b to

select Paper Type. Press OK.

e Press a or b to select the type of paper

you are using (Plain Paper, Inkjet Paper, Brother Photo, Other Photo or Transparency).

Press OK.

f Press Mono Start or Colour Start.

Note

To change the default paper type setting see Paper Type on page 17.

Paper size 12

If copying on paper other than A4 size, you will need to change the paper size setting. You can copy on Letter, Legal, A4, A5 or Photo Card 10(W) × 15(H)cm paper.

a Make sure you are in Copy mode .

b Load your document. c Use the dial pad to enter the number of

copies (up to 99).

d Press Copy Options and a or b to

select Paper Size. Press OK.

e Press a or b to select the size of paper

you are using Letter, Legal, A4, A5 or 10(W) x 15(H)cm. Press OK.

f Press Mono Start or Colour Start.

Note

To change the default paper type setting see Paper Size on page 17.

Chapter 12

Section IV

Software IV

Software features 62

Software features 13

The CD-ROM includes the Software User’s Guide for features available when connected to a computer (for example, printing and scanning). The guide has easy to use links that, when clicked, will take you directly to a particular section.

You can find information on these features:

 Printing

 Scanning

 ControlCenter3 (for Windows

 ControlCenter2 (for Macintosh

 Remote Setup

 Faxing from your computer

How to read the HTML User’s Guide

This is a quick reference for using the HTML User’s Guide.

(For Windows

)

Note

If you have not installed the software, see Viewing Documentation on page 2.

a From the Start menu, point to Brother,

MFC-3360C from the programs group, then click User’s Guide.

c Click the heading you would like to read

from the list at the left of the window.

(For Macintosh®)

a Make sure your Macintosh

on. Insert the Brother CD-ROM into your CD-ROM drive.

is turned

b Double-click your Documentation icon. c Double-click your language folder and

then double-click the top page of the HTML file.

d Click SOFTWARE USER’S GUIDE in

the top menu, and then click the heading you would like to read from the list at the left of the window.

b Click SOFTWARE USER’S GUIDE

from the top menu.

Section V

Appendixes V

Safety and Legal 64 Troubleshooting and Routine Maintenance 72 Menu and Features 92 Specifications 101 Glossary 111

Safety and Legal A

Choosing a location A

Put your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a telephone socket and a standard grounded electrical socket. Choose a location where the temperature remains between 10° and 35° C (50° F and 95° F).

CAUTION

• Avoid placing your machine in a high-traffic area.

• Avoid placing your machine on a carpet.

• DO NOT put the machine near heaters, air conditioners, refrigerators, medical equipment, chemicals or water.

• DO NOT expose the machine to direct sunlight, excessive heat, moisture, or dust.

• DO NOT connect your machine to electrical sockets controlled by wall switches or automatic timers.

• Disruption of power can wipe out information in the machine's memory.

• DO NOT connect your machine to electrical sockets on the same circuit as large appliances or other equipment that might disrupt the power supply.

• Avoid interference sources, such as other cordless telephone systems or speakers.

Safety and Legal

To use the machine safely A

Please keep these instructions for later reference and read them before attempting any maintenance.

WARNING

There are high voltage electrodes inside the machine. Before you clean the inside of the machine, make sure you have unplugged the telephone line cord first and then the power cord from the electrical socket. Doing this will prevent an electrical shock.

DO NOT handle the plug with wet hands. Doing this may cause an electrical shock.

DO NOT pull in the middle of the AC power cord. Doing this might cause an electrical shock.

DO NOT put your hands on the edge of the machine under the panel cover or touch the document feed rollers. Doing this may cause injury.

DO NOT put your hands on the edge of the paper tray under the output paper tray cover. Doing this may cause injury.

DO NOT touch the paper feed roller. Doing this may cause injury.

Safety and Legal

DO NOT touch the area shaded in the illustration. Doing this may cause injury.

When moving the machine you must lift it from the base, by placing a hand at each side of the unit as shown in the illustration.

If the machine becomes hot, releases smoke or generates any strong smells, immediately unplug the machine from the electrical socket. Call your Brother dealer.

If metal objects, water or other liquids get inside the machine, immediately unplug the machine from the electrical socket. Call your Brother dealer.

WARNING

• Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been unplugged at the wall socket. Never install telephone wiring during a lightning storm. Never install a telephone wall socket in a wet location.

• This product must be installed near an electrical socket that is easily accessible. In case of an emergency, you must unplug the power cord from the electrical socket to shut off the power completely.

• Always make sure the plug is fully inserted.

WARNING

IMPORTANT SAFETY INSTRUCTIONS

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to people, including the following:

1 DO NOT use this product near water, for example, near a bath tub, wash bowl, kitchen sink

or washing machine, in a wet basement or near a swimming pool.

2 Avoid using this product during an electrical storm. There may be a remote risk of electric

shock from lightning.

3 DO NOT use this product to report a gas leak in the vicinity of the leak.

IMPORTANT-For Your Safety A

To ensure safe operation the two-pin plug or the three-pin plug supplied must be inserted only into a standard two-pin power point or three-pin power point which is effectively grounded through the normal household wiring.

Extension cords used with the equipment must be two-condoctor or three-conductor and be correctly wired to provide connection to ground. Incorrectly wired extension cords are a major cause of fatalities.

The fact that the equipment operates satisfactorily does not imply that the power is grounded and that the installation is completely safe. For your safety, if in any doubt about the effective grounding of the power, consult a qualified electrician.

Disconnect device A

This product must be installed near an electrical socket that is easily accessible. In case of emergencies, you must disconnect the power cord from the electrical socket to shut off power completely.

Safety and Legal

Important Information A

Important Safety Instructions A

1 Read all of these instructions.

2 Save them for later reference.

3 Follow all warnings and instructions marked on the product.

4 Unplug this product from the wall outlet before cleaning the outside of the machine and the

scanner glass. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.

5 Do not place this product near water.

6 Do not place this product on an unstable cart, stand, or table. The product may drop, causing

serious damage to the product.

7 Slots and openings in the cabinet and the back or bottom are provided for ventilation; to ensure

reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or on a radiator or heater. This product should never be placed in a built-in installation unless proper ventilation is provided.

8 This product should be connected to an AC power source within the range indicated on the

rating label. Do NOT connect it to a DC power source. If you are not sure, contact a qualified electrician.

9 This product is equipped with a 3-wire grounding type plug, a plug having two or three pins.

This plug will only fit into only a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the purpose of the grounding-type plug.

10 Do not place anything on top of the power cord including this machine. Do not allow the power

cord to be stepped on.

11 If an extension cord is used with this product, make sure that the total ampere ratings on the

products plugged into the extension cord do not exceed the extension cord ampere rating.

12 Do not place anything in front of the machine that will block received faxes. Do not place

anything in the path of received faxes.

13 Do not touch a document during printing.

14 Never push objects of any kind into this product through cabinet slots, since they may touch

dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never spill liquid of any kind on the product.

15 Do not attempt to service this product yourself, as opening or removing covers may expose

you to dangerous voltage points and/or other risks, and may void your warranty. Please refer all servicing to our Authorized Service Personnel. A list of Authorized Service Centres has been included for your convenience, or you may contact the Brother Dealer for Service.

16 Unplug this product from the wall outlet and refer servicing to Authorized Service Personnel

under the following conditions:

 If the power cord is damaged or frayed.

 If the product has been spilled by liquid.

 If the product has been exposed to rain or water.

 If the product does not operate normally when the operating instructions are followed.

Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

 If the product has been dropped or the cabinet has been damaged.

 If the product exhibits a distinct change in performance, indicating a need for service.

17 To protect your product against power surges, we recommend the use of a power protection

device (Surge Protector).

WARNING

For protection against the risk of electrical shock, always disconnect all cables from the wall outlet before servicing, modifying or installing the equipment.

This equipment may not be used on coin service lines provided by the telephone company or connected to party lines.

Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages. There are no warranties extended or granted by this document.

Safety and Legal

Legal limitations for copying A

It is an offence to make reproductions of certain items or documents with the intent to commit fraud. This memorandum is intended to be a guide rather than a complete list.

We suggest you check with relevant legal authorities if in doubt about a particular item or document.

 Money

 Bonds or other certificates of indebtedness

 Certificates of Deposit

 Armed Forces Service or Draft papers.

 Passports

 Postage Stamps (cancelled or uncancelled)

 Immigration Papers

 Welfare documents

 Cheques or Drafts drawn by Governmental Agencies

 Identification Documents, badges or insignias

 Licences and Certificates of Title to motor vehicles

Copyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair dealing’. Multiple copies would indicate improper use.

Works of art should be considered the equivalent of copyrighted works.

Licenses and Certificates of Title to motor vehicles may not be copied under laws of certain countries or areas.

Trademarks A

The Brother logo is a registered trademark of Brother Industries, Ltd.

Brother is a registered trademark of Brother Industries, Ltd.

Multi-Function Link is a registered trademark of Brother International Corporation.

Windows and Microsoft are registered trademarks of Microsoft in the U.S. and other countries.

Macintosh and TrueType are registered trademarks of Apple Computer, Inc.

Presto! PageManager is a registered trademark of NewSoft Technology Corporation.

Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs.

All other brand and product names mentioned in this User's Guide and the Software User's Guide are registered trademarks of their respective companies.

Troubleshooting and Routine

Maintenance

Troubleshooting B

If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com

If you are having difficulty with your machine B

Printing

Difficulty Suggestions

No printout Check the interface cable on both the machine and your computer. (See the Quick

Poor printing quality Check the print quality. (See Checking the print quality on page 88.)

White horizontal lines appear in text or graphics.

The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 87.)

Characters and lines are stacked. Check the printing alignment. (See Checking the printing alignment on page 89.)

Setup Guide.)

Make sure the machine is plugged in and not in Power Save mode.

One or more ink cartridges are empty. (See Replacing the ink cartridges on page 83.)

Check to see if the LCD is showing an error message. (See Error messages on page 77.)

Check that the correct printer driver has been installed and chosen.

Make sure the machine is online. Click Start and then Printers and Faxes. Rightclick and choose ‘Brother MFC-XXXX’ (where XXXX is your model name), and make sure that ‘Use Printer Offline’ is unchecked.

Make sure the Printer Driver or Paper Type setting in the menu matches the type

of paper you are using. (See Printing for Windows

Macintosh Type on page 17.)

Make sure that your ink cartridges are fresh. The following may cause ink to clog:

 The expiration date written on the cartridge package has passed. (Cartridges

 The ink cartridge was in your machine over six months.

 The ink cartridge may not have been stored properly before use.

Try using the recommended types of paper. (See Acceptable paper and other media on page 7.)

The recommended environment for your machine is between 20° C to 33° C (68° F to 91° F).

Clean the print head. (See Cleaning the print head on page 87.)

Try using the recommended types of paper. (See Acceptable paper and other media on page 7.)

in the Software User's Guide on the CD-ROM and Paper

stay usable for up to two years if kept in their original packaging.)

or Printing and Faxing for

Troubleshooting and Routine Maintenance

Printing (Continued)

Difficulty Suggestions

Printed text or images are skewed. Make sure the paper is loaded properly in the paper tray and the paper side guide

is adjusted correctly. (See Loading paper and other media on page 11.)

Make sure the Lower Jam Clear Cover is set properly.

Smudged stain at the top centre of the printed page.

Printing appears dirty or ink seems to run.

Stains appear on the reverse side or at the bottom of the page.

The machine prints dense lines on the page.

The printouts are wrinkled. In the printer driver Basic tab, click the Settings, and uncheck the

Cannot perform ‘2 in 1 or 4 in 1’ printing.

Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data

Machine feeds multiple pages Make sure the paper is loaded properly in the paper tray. (See Loading paper and

Printed pages are not stacked neatly.

Printed pages double-feed and cause a paper jam.

Machine does not print from Paint Brush.

Machine does not print from Adobe Illustrator.

The machine cannot print full pages of a document.

Out of Memory message occurs.

Make sure the paper is not too thick or curled. (See Acceptable paper and other media on page 7.)

Make sure you are using the proper types of paper. (See Acceptable paper and other media on page 7.) Don't handle the paper until the ink is dry.

Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer platen on page 86.)

Make sure you are using the paper support flap. (See Loading paper and other media on page 11.)

Check Reverse Order in the Basic tab of the printer driver.

Bi-Directional Printing.

Check that the paper size setting in the application and in the printer driver are the same.

processing, sending and printing time. Try the other quality settings in the printer driver Basic tab. Also, click the Settings tab, and make sure you uncheck Colour Enhancement.

Set the borderless feature off. Borderless printing is slower than normal printing.

(See Printing for Windows

User's Guide on the CD-ROM.)

other media on page 11.)

Check that more than two types of paper are not loaded in the paper tray at any one time.

Make sure you are using the paper support flap. (See Loading paper and other media on page 11.)

Close the output paper tray cover and slide it forward, then push the paper tray firmly back into the machine. While holding the paper tray in place, pull out the paper support until it clicks and unfold the paper support flap. (See the illustrations in Loading paper and other media on page 12.)

Try setting the Display setting to ‘256 colours.

Try to reduce the print resolution. (See Printing for Windows Faxing for Macintosh in the Software User's Guide on the CD-ROM.)

Reduce the printing resolution. (See Printing for Windows for Macintosh in the Software User's Guide on the CD-ROM.)

Reduce the complexity of your document and try again. Reduce the graphic quality or the number of font sizes within your application software.

or Printing and Faxing for Macintosh® in the Software

’

or Printing and

or Printing and Faxing

Printing Received Faxes

Difficulty Suggestions

Condensed print and white streaks across the page or the top and bottom of sentences are cut off.

Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the

Received colour fax prints only in black and white.

Left and Right margins are cut off or a single page is printed on two pages.

You probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again.

problem is with the sending machine. Try receiving from another fax machine.

Replace the colour ink cartridges that are empty or nearly empty, and then ask the other person to send the colour fax again. (See Replacing the ink cartridges on page 83.)

Turn on Auto Reduction. (See Printing a reduced incoming fax on page 31.)

Phone Line or Connections

Difficulty Suggestions

Dialling does not work. (No dial tone)

The machine does not answer when called.

Check that the machine is plugged in and switched on.

Check all line cord connections.

Change Tone/Pulse setting. (See Quick Setup Guide.)

Lift the external phone's, (or the machine's handset if available), and then dial the number to send a manual fax. Wait to hear fax receiving tone before pressing Mono Start or Colour Start.

Make sure the machine is in the correct receiving mode for your setup. (See Receive modes on page 28.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If there is no ringing when you call your machine, ask your telephone company to check the line.

Receiving Faxes

Difficulty Suggestions

Cannot receive a fax Check all line cord connections.

Make sure the machine is in the correct receiving mode for your setup. (See Receive modes on page 28.)

Troubleshooting and Routine Maintenance

Sending Faxes

Difficulty Suggestions

Cannot send a fax

Transmission Verification Report says ‘Result:NG’ or ‘Result:ERROR’.

Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your

Vertical black lines when sending. If the copy you made shows the same problem, clean the scanner. (See Cleaning

Make sure that the Fax key is illuminated. (See Entering Fax

mode on page 22.)

Check all line cord connections.

Ask the other party to check that the receiving machine has paper.

Print the Transmission Verification Report and check for an error. (See Reports on page 49.)

Make sure the panel cover is completely closed.

There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get ‘Result:NG’ on the Transmission Verification Report, your machine may be out of memory. If the problem continues, ask the telephone company to check your phone line.

If you often get transmission errors due to possible interference on the phone line, try changing the menu setting of Compatibility to Basic. (See Compatibility on page 82.)

machine's scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner on page 86.)

the scanner on page 86.)

Handling Incoming Calls

Difficulty Suggestions

The machine ‘Hears’ a voice as a CNG Tone.

Sending a fax call to the machine. If you answered at the machine, press Mono Start and hang up at once. If you

Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, an alarm system or other custom

If Fax Detect is set to on, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing

Stop/Exit. Try avoiding this problem by turning Fax Detect to off. (See Fax Detect on page 30.)

answered on an external or extension phone, press your Fax Receive Code (default setting is l51). When your machine answers, hang up.

feature on a single phone line with your machine, it may create a problem sending or receiving faxes.

For example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother's ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate phone line with no custom features is recommended.

Menu Setting Difficulty

Difficulty Suggestions

The machine beeps when you try to access the Setup Receive menu.

If the Fax key is not illuminated, press it to turn on Fax mode. The Setup

Receive setting is available only when the machine is in Fax mode.

Copying Difficulty

Difficulty Suggestions

Cannot make a copy

Vertical streaks appear on copies If you see vertical streaks on copies, clean the scanner. (See Cleaning the

Make sure that the Copy key is illuminated. (See Entering Copy

mode on page 54.)

Make sure the panel cover is completely closed.

scanner on page 86.)

Scanning Difficulty

Difficulty Suggestions

Cannot scan Make sure the panel cover is completely closed.

Cannot scan and cause a document jam.

TWAIN/WIA errors appear while scanning.

Clean the ADF roller to remove dust, (See Cleaning the scanner on page 86 .)

Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In

PaperPort®SE with OCR, click File, Scan and choose the Brother TWAIN/WIA driver.

Software Difficulty

Difficulty Suggestions

Cannot install software or print Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

‘Device Busy’ Make sure the machine is not showing an error message on the LCD.

and reinstall the software.

Troubleshooting and Routine Maintenance

Error messages B

As with any sophisticated office product, errors may occur. If this happens, your machine identifies the error and shows an error message. The most common error messages are shown below.

You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

Error Message Cause Action

Change Unable

Clean Unable XX

Comm.Error Poor phone line quality caused a

Cover Open

Close all cov ers

Data RemainingPrint data is left in the machine's

Disconnected The other person or other person's

Document Jam The document was not inserted or

High Temperat ure

The machine has a mechanical problem.

—OR—

A foreign objects such as a clip or ripped paper is in the machine.

communication error.

The Upper Jam Clear Cover is not closed completely.

The ink cartridge cover is not closed completely.

memory.

Print data is left in the machine's memory. The USB cable was unplugged while the computer was sending the data to the machine.

fax machine stopped the call.

fed properly, or the document scanned from the ADF was too long.

The panel cover is open. Close the panel cover and press Stop/Exit.

The print head is too warm. Allow the machine to cool down.

Open the Upper Clear Jam Cover and remove any foreign objects inside the machine. If the error message continues, see Transferring your faxes or Fax Journal report on page 79 before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it.

Try sending the fax again or try connecting the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your phone line.

Open the Upper Jam Clear Cover and then close it again.

Firmly close the ink cartridge cover until it clicks.

Re-start printing from your computer.

Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again.

Try to send or receive again.

See Using the ADF on page 6.

See Document jam on page 80.

Error Message Cause Action

Init Unable XX

Ink Empty One or more of the ink cartridges is

Low Temperature

Near Empty XX One or more of the ink cartridges

No Caller ID You have not subscribed to the

No Cartridge An ink cartridge is not installed

No Paper Fed The machine is out of paper or

No Response /Busy

Not Registered

The machine has a mechanical problem.

—OR—

A foreign objects such as a clip or ripped paper is in the machine.

empty. The machine will stop all print operations. While memory is available, black and white faxes will be stored in the memory. If a sending machine has a colour fax, the machine's that the fax be sent as black and white. If the sending machine has the ability to convert it, the colour fax will be stored in the memory as a black and white fax.

The print head is too cold. Allow the machine to warm up.

are running out of ink. If a sending machine has a colour fax, the machine's the fax be sent as black and white. If the sending machine has the ability to convert it, the colour fax will be received into memory as a black and white fax.

Caller ID service from your telephone company.

properly.

paper is not properly loaded in the paper tray.

The paper is jammed in the machine.

The number you dialed does not answer or is busy.

You tried to access a Speed Dial number that is not programmed.

‘handshake’ will ask

‘handshake’ will ask that

Open the Upper Jam Clear Cover and remove any foreign objects inside the machine. If the error message continues, see Transferring your faxes or Fax Journal report on page 79 before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it.

Replace the ink cartridges. (See Replacing the ink cartridges on page 83.)

Order a new ink cartridge.

If you want to use the Caller ID feature call your telephone company. (See Caller ID (Caller

IDentification) (not available in certain area) on page 34.)

Take out the ink cartridge and put it in again seating it properly. (See Replacing the ink cartridges on page 83.)

Do one of the following:

 Refill the paper in the paper tray, and then

press Mono Start or Colour Start.

 Remove the paper and load it again and then

press Mono Start or Colour Start.

See Printer jam or paper jam on page 80.

Verify the number and try again.

Set up the Speed Dial number. (See Storing Speed-Dial numbers on page 41.)

Troubleshooting and Routine Maintenance

Error Message Cause Action

Out of Memory The machine's memory is full. Fax sending or copy operation in progress

Press Stop/Exit and wait until the other operations in progress finish and then try again.

Printing operation in progress

Reduce print resolution. (See Printing for

Windows® or Printing and Faxing for Macintosh in the Software User's Guide on the CD-ROM.)

Paper Jam Paper is jammed in the machine. Open the upper and lower jam clear covers (at

the back of the machine) and remove the jammed paper. (See Printer jam or paper jam on page 80.)

Print Unable XX

Scan Unable X X

Wrong Paper S ize

The machine has a mechanical problem.

—OR—

A foreign objects such as a clip or ripped paper is in the machine.

Paper is not the correct size. Load the correct size of paper (Letter, Legal or

Open the upper jam clear cover and remove any foreign objects inside the machine.

If the error message continues, see Transferring your faxes or Fax Journal report on page 79 before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it.

A4), and then press Mono Start or Colour Start.

Transferring your faxes or Fax Journal report B

If the LCD shows:

Change Unable XX, Clean Unable XX, Init Unable XX, Print Unable XX or Scan Unable XX

We recommend transferring your faxes to another fax machine. (See Transferring faxes to another fax machine on page 79.)

You can also transfer the Fax Journal report to see if there are any faxes you need to transfer. (See Transferring Fax Journal report to another fax machine on page 80.)

Note

If there is an error message on the machine's LCD, after the faxes have been transferred, disconnect the machine from the power source for several minutes, and then reconnect it.

Transferring faxes to another fax machine

If you have not set up your Station ID (See Quick Setup Guide), you cannot enter fax transfer mode.

a Press Stop/Exit to interrupt the error

temporarily.

b Press Menu, 9, 0, 1. c Do one of the following:

 If the LCD shows No Data, there

are no faxes left in the machine's memory.

Press Stop/Exit.

 If the LCD shows Enter Fax No.,

enter the fax number to which faxes will be forwarded.

d Press Mono Start.

Transferring Fax Journal report to another fax machine

Document is jammed inside the panel

cover

If you have not set up your Station ID, you cannot enter fax transfer mode.

a Press Menu 9, 0, 2. b Enter the fax number to which Fax

Journal report will be forwarded.

c Press Mono Start.

Document jam B

Documents can jam if they are not inserted or fed properly, or if they are too long. Follow the steps below to clear a document jam.

Document is jammed inside the front of the machine

a Take out any paper from the ADF that is

not jammed.

b Pull the jammed document (1) out

toward the front of the machine.

a Take out any paper from the ADF that is

not jammed.

b Open the panel cover. c Pull the jammed document out.

d Close the panel cover.

c Press Stop/Exit.

e Press Stop/Exit.

Printer jam or paper jam B

Take out the jammed paper depending on where it is jammed in the machine. Open and close the Upper Jam Clear Cover to clear the error.

a Pull the paper tray (1) out of the

machine.

Troubleshooting and Routine Maintenance

b Pull out the jammed paper (1).

If you cannot remove the jammed

paper from the front side, or the error message still appears on the LCD after you remove the jammed paper, please go to the next step.

c Remove the Lower Jam Clear Cover (1)

from the back of the machine. Pull the jammed paper out of the machine.

d Put the Lower Jam Clear Cover back on.

Make sure the cover is set properly.

e Open the Upper Jam Clear Cover (1).

Make sure that there is no jammed paper left in the corners of the machine.

Note

If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper.

f Close the Upper Jam Clear Cover.

g Push the paper tray firmly back into the

machine. While holding the paper tray in place, pull out the paper support until it clicks and unfold the paper support. (See the illustrations in Loading paper and other media on page 11.)

Dial Tone detection B

When you send a fax automatically, by default your machine will wait for a fixed amount of time before it starts to dial the number. By changing the Dial Tone setting to Detection you can make your machine dial as soon as it detects a dial tone. This setting can save a small amount of time when sending a fax to many different numbers. If you change the setting and start having problems with dialling you should change back to the default No Detection setting.

Compatibility B

If you are having problems sending or receiving a fax due to possible interference on the phone line, we recommend that you adjust the Equalization for compatibility to reduce the modem speed for fax operations.

a Press Menu, 2, 0, 2. b Press a or b to choose Normal,

Basic (or High).

 Basic cuts the modem speed to

9600 bps. Unless interference is a recurring problem on your phone line, you may prefer to use it only when needed.

 Normal sets the modem speed at

14400 bps.

 High sets the modem speed at

33600 bps. (Default)

Press OK.

c Press Stop/Exit.

Note

When you change the compatibility to Basic, the ECM feature is only available for colour fax sending.

a Press Menu, 0, 5. b Press a or b to choose Detection or

No Detection. Press OK.

c Press Stop/Exit.

Routine maintenance B

Replacing the ink cartridges B

Your machine is equipped with an ink sensor. The ink sensor automatically monitors the level of ink in each of the 4 cartridges. When the machine detects an ink cartridge is running out of ink, the machine will tell you with a message on the LCD.

The LCD will tell you which ink cartridge is low or needs replacing. Be sure to follow the LCD prompts to replace the ink cartridges in the correct order.

Even though the machine tells you that an ink cartridge is empty, there will be a small amount of ink left in the ink cartridge. It is necessary to keep some ink in the ink cartridge to prevent air from entering the print head assembly.

Troubleshooting and Routine Maintenance

c Open the new ink cartridge bag for the

colour shown on the LCD, and then take out the ink cartridge.

d Remove the protective yellow cap (1).

a Open the ink cartridge cover.

If one or more ink cartridges are empty, for example Black, the LCD shows

Ink Empty Black and Replace Ink.

b Pull the lock release lever and take out

the ink cartridge for the colour shown on the LCD.

Improper Setup

DO NOT touch the area shown in the illustration below.

Note

If the protective yellow caps come off when you open the bag, the cartridge will not be damaged.

e Each colour has its own correct position.

Insert the ink cartridge in the direction of the arrow on the label.

WARNING

If ink gets in your eyes, wash them out with water at once and call a doctor if you are concerned.

brother

XXXX

f Lift the lock release lever and gently

push it until it clicks, and then close the ink cartridge cover.

g The machine will automatically reset the

ink dot counter.

Note

• If you replaced an ink cartridge before the LCD shows Near Empty or Ink Empty, the LCD will ask you to verify that it was a brand new one. (For example, Did You Change Blck?) For each new cartridge you installed, press 1 (Yes) to automatically reset the ink dot counter for the colour. If the ink cartridge you installed is not brand new one, be sure to press 2 (No).

CAUTION

DO NOT take out ink cartridges if you do not need to replace them. If you do so, it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge.

DO NOT touch the cartridge insertion slots. If you do so, the ink may stain your skin.

If ink stains your skin or clothing, wash with soap or detergent at once.

If you mix the colours by installing an ink cartridge in the wrong position, clean the print head several times after correcting the cartridge installation.

Once you open an ink cartridge, install it in the machine and use it up within six months of installation. Use unopened ink cartridges by the expiration date written on the cartridge package.

DO NOT dismantle or tamper with the ink cartridge; this can cause the ink to leak out of the cartridge.

• If the LCD shows No Cartridge after you install the ink cartridges, check that the ink cartridges are installed properly.

Troubleshooting and Routine Maintenance

Brother multifunction machines are designed to work with ink of a particular specification and will work to a level of optimum performance when used with genuine Brother Branded ink cartridges. Brother cannot guarantee this optimum performance if ink or ink cartridges of other specifications are used. Brother does not therefore recommend the use of cartridges other than genuine Brother Branded cartridges or the refilling of empty cartridges with this machine or the refilling of empty cartridges with ink from other sources. If damage is caused to the print head or other parts of this machine as a result of using incompatible products with this machine, any repairs required as a result may not be covered by the warranty.

Cleaning the outside of the machine B

Clean the outside of the machine as follows:

a Pull the paper tray (1) completely out of

the machine.

b Wipe the outside of the machine with a

soft cloth to remove dust.

CAUTION

Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the outside surface of the machine.

DO NOT use cleaning materials that contain ammonia.

DO NOT use isopropyl alcohol to remove dirt from the control panel. It may crack the panel.

c Remove anything that is stuck inside the

paper tray.

d Lift the output paper tray cover and wipe

the inside and outside of the paper tray with a soft cloth to remove dust.

e Close the output paper tray cover and

put the paper tray firmly back in the machine.

Cleaning the scanner B

a Unplug the machine, open the panel

cover (1). Clean the white bar (2) and the glass strip (3) with isopropyl alcohol on a soft lint-free cloth.

b Soak a soft lint-free cloth with water,

wring it out tightly. Wipe the whole surface of the ADF roller (1) carefully while turning it to remove dirt.

Cleaning the machine printer platen B

Unplug the machine from the AC power outlet before cleaning the printer platen (1).

WARNING

a Clean the machine printer platen (1) and

the area around it, wiping off any scattered ink with a soft, dry, lint-free

cloth.

Troubleshooting and Routine Maintenance

Cleaning the paper pick-up roller B

a Pull the paper tray completely out of the

machine.

b Unplug the machine from the electrical

socket and remove the Lower Jam Clear Cover (1).

c Clean the Paper Pick-up Roller (1) with

isopropyl alcohol on a cotton swab.

Cleaning the print head B

To ensure good print quality, the machine will regularly clean the print head. You can start the cleaning process manually if needed.

Clean the print head and ink cartridges if you get a horizontal line in the text or graphics on your printed pages. You can clean Black only,

three colours at a time (Yellow/Cyan/Magenta),

or all four colours at once (Yellow, Cyan Magenta and Black).

Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily.

DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

CAUTION

a Press Ink Management. b Press a or b to choose Cleaning.

Press OK.

c Press a or b to choose Black, Color

or All. Press OK. The machine cleans the print head. When cleaning is finished, the machine will go back to standby mode automatically.

d Put the Lower Jam Clear Cover back on.

Make sure the cover is set properly.

e Put the paper tray firmly back in the

machine.

f Re-connect the power cord.

Note

If you clean the print head at least five times and the print has not improved, call your Brother dealer for service.

Checking the print quality B

If faded or streaked colours and text appear on your output, some of the nozzles may be clogged. You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern.

a Press Ink Management.

h The LCD asks you if you want to start

cleaning.

Start Cleaning?

1.Yes 2.No

Press 1 (Yes). The machine starts cleaning the print head.

b Press a or b to choose Test Print.

Press OK.

c Press a or b to choose

Print Quality. Press OK.

d Press Colour Start.

The machine begins printing the Print Quality Check Sheet.

e Check the quality of the four colour

blocks on the sheet.

Is Quality OK?

1.Yes 2.No

f Do one of the following:

 If all lines are clear and visible, press

1 to choose Yes, and go to step j.

 If you can see missing short lines as

shown below, press 2 to choose No.

OK Poor

i After cleaning is finished, press Colour

Start.

The machine starts printing the Print Quality Check Sheet again and then returns to e.

j Press Stop/Exit.

If you repeat this procedure at least five times and the print quality is still poor, replace the ink cartridge for the clogged colour. After replacing the ink cartridge, check the print quality. If the problem still exists, repeat the cleaning and test print procedures at least five times for the new ink cartridge. If ink is still missing, call your Brother dealer.

DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty.

CAUTION

Note

g The LCD asks you if the print quality is

OK for black and three colours.

Black OK?

1.Yes 2.No

Press 1 (Yes) or 2 (No).

When a print head nozzle is clogged the printed sample looks like this.

After the print head nozzle is cleaned, the horizontal lines are gone.

Troubleshooting and Routine Maintenance

Checking the printing alignment B

You may need to adjust the printing alignment after transporting the machine if your printed text becomes blurred or images become faded.

a Press Ink Management. b Press a or b to choose Test Print.

Press OK.

c Press a or b to choose Alignment.

Press OK.

d Press Mono Start or Colour Start.

The machine starts printing the Alignment Check Sheet.

Is Alignment OK?

1.Yes 2.No

e Check the 600 dpi and 1200 dpi test

prints to see if number 5 most closely matches number 0.

 If the number 5 sample of both the

600 dpi and 1200 dpi are the best matches, press 1 (Yes) to finish Alignment Check, and go to step h.

 If another test print number is a

better match for either 600 dpi or 1200 dpi, press 2 (No) to choose it.

Checking the ink volume B

You can check the ink that is left in the cartridge.

a Press Ink Management. b Press a or b to choose Ink Volume.

Press OK. The LCD shows the ink volume.

Ink Volume e

BK:-nnnonnn+ e

c Press a or b to choose the colour you

want to check.

d Press Stop/Exit.

Note

You can check the ink volume from your

in the

computer. (See Printing for Windows

Printing and Faxing for Macintosh Software User's Guide on the CD-ROM.)

Machine Information B

Checking the serial number B

You can see the machine’s serial number on the LCD.

f For 600 dpi, press the number of the test

print that most closely matches the number 0 sample (1-8).

600dpi Adjust

Select Best # 5

g For 1200 dpi, press the number of the

test print that most closely matches the number 0 sample (1-8).

1200dpi Adjust

Select Best # 5

h Press Stop/Exit.

a Press Menu, 5, 1.

1.Serial No.

b Press OK.

XXXXXXXXX

c Press Stop/Exit.

Packing and shipping the machine B

When you transport the machine, use the packing materials that came with your machine. If you do not pack the machine properly, you could void your warranty.

It is important to allow the machine to ‘park’ the print head after a print job. Listen carefully to the machine before unplugging it to make sure that all mechanical noise has stopped. Not allowing the machine to finish this parking process may lead to print problems and possible damage to the print head.

CAUTION

If you are not able to find the yellow protective part, DO not remove the ink cartridges before shipping. It is essential that the machine be shipped with either the yellow protective parts or the ink cartridges in position. Shipping without them will cause damage to your machine and may void your warranty. Please keep machine upright.

CAUTION

d Unplug the machine from the telephone

wall socket and take the telephone line cord out of the machine.

e Unplug the machine from the electrical

socket.

a Open the ink cartridge cover. b Pull the lock release levers down and

take out all the ink cartridges.

c Install the yellow protective part, lift each

lock release lever and push it until it clicks, and then close the ink cartridge cover.

f Unplug the interface cable from the

machine, if it is connected.

g If your machine has a handset, remove

it and the handset curled cord.

h Wrap the machine in the bag and put it

in the original carton with the original packing material.

i Pack the printed materials and

additional parts (handset cords and CD) in the original carton as shown below. Do NOT pack the used ink cartridges in the carton.

Troubleshooting and Routine Maintenance

j Close the carton and tape it shut.

Menu and Features C

On-screen programming C

Your machine is designed to be easy to use with LCD on-screen programming using the menu keys. User-friendly programming helps you take full advantage of all the menu selections your machine has to offer.

Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your machine. All you need to do is follow the instructions as they guide you through the menu selections and programming options.

Menu table C

You can program your machine by using the menu table that begins on 94. These pages list the menu selections and options.

Press Menu followed by the menu numbers to program your machine.

For example, to set beeper volume to Low.

Memory storage C

Even if there is a power failure, you will not lose your menu settings because they are stored permanently. Temporary settings (such as Contrast, Overseas mode, and so on) will be lost. You may have to reset the date and time.

a Press Menu, 1, 4, 2. b Press a or b to choose Low. c Press OK.

Brother MFC-3360C User's Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Approval Information and Compilation and Publication Notice

APPROVAL INFORMATION

Compilation and Publication Notice

Table of Contents

General Information 1

Using the documentation 1

Symbols and conventions used in the documentation 1

Accessing the Software User’s Guide 1

Viewing Documentation 1

How to find Scanning instructions 1

How to find Scanning instructions 1

Control panel overview 1

Loading documents and paper 2

Loading documents 2

Using the ADF 2

Recommended environment 2

Document Sizes and Weight Supported

How to load documents 2

Scanning area 2

Acceptable paper and other media 2

Recommended media 2

Handling and using media 2

Paper capacity of the output paper tray

Choosing the right media for the paper tray 2

Paper type and size for each operation 2

Paper weight, thickness and capacity for paper tray 2

Loading paper, envelopes and other media

Loading paper and other media 2

Loading envelopes and post cards 2

Loading envelopes 2

How to load envelopes and post cards2

Removing small printouts from the machine

Printable Area 2

General setup 3

Power Save mode 3

Putting your machine in Power Save mode 3

Bringing your machine out of Power Save mode 3

Power Save setting 3

Mode Timer 3

Paper Size 3

Volume Settings 3

Ring Volume 3

Paper settings 3

Paper Type 3

Setting the Ring Volume from the menu

Beeper Volume 3

Speaker Volume 3

LCD display 3

LCD Contrast 3

LCD Language 3

Security features 4

TX Lock 4

Setting and changing the TX Lock password 4

Setting up the password 4

Changing the TX Lock password 4

Turning the TX Lock on/off 4

Turning TX Lock on 4

Turning TX Lock off 4

Sending a fax 5

Entering Fax mode 5

Faxing from the ADF 5

Colour fax transmission 5

Cancelling a fax in progress 5

Broadcasting (Monochrome only) 5

Cancelling a Broadcast in progress 5

Additional sending operations 5

Sending faxes using multiple settings 5

Contrast 5

To change the default fax resolution 5

Changing Fax Resolution 5

To change the fax resolution for the next fax

Dual access (Monochrome only) 5

Real time transmission 5

Sending in real time for all faxes 5

Sending in real time for the next fax only

Overseas Mode 5