Brother MFC-255CW, MFC-295CN User Guide
USER’S GUIDE
MFC-255CW
MFC-295CN
Version 0
USA/CAN
If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-255CW and MFC-295CN
(Circle your model number)
1
Serial Number:
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product
should you lose your receipt;
may support an insurance claim by you in the event of product loss
covered by insurance; and,
will help us notify you of enhancements to your product and special
offers.
The most convenient and efficient way to register your new product is
on-line at http://www.brother.com/registration/
© 2009 Brother Industries, Ltd.
.
Brother numbers
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product should you lose your receipt;
may support an insurance claim by you in the event of product loss covered by insurance; and,
will help us notify you of enhancements to your product and special offers.
Please complete and fax the Brother Warranty Registration And Test Sheet or, for your
convenience and most efficient way to register your new product, register on-line at
http://www.brother.com/registration/
FAQs (frequently asked questions)
The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. You can download the latest software documents and utilities, read FAQs and
troubleshooting tips, and learn how to get the most from your Brother product.
http://solutions.brother.com/
Note
• You can check here for Brother driver updates.
• To keep your machine performance up to date, check here for the latest firmware upgrade (for
®
Windows
only).
For Customer Service
In USA: 1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (fax)
In Canada: 1-877-BROTHER
(514) 685-4898 (fax)
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437).
Service Center Locations (Canada only)
For the location of a Brother authorized service center, call 1-877-BROTHER.
i
Ordering accessories and supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (You can visit
us online for a complete selection of the Brother accessories and supplies that are available for
purchase.)
Note
In Canada only Visa and MasterCard are accepted.
In USA: 1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (fax)
http://www.brothermall.com/
In Canada: 1-877-BROTHER
http://www.brother.ca/
Description Item
Ink Cartridge Standard <black>
Ink Cartridge <yellow>
Ink Cartridge <cyan> (blue)
Ink Cartridge <magenta> (red)
LC61BK (Prints approx. 450 pages)
LC61Y (Prints approx. 325 pages)
LC61C (Prints approx. 325 pages)
LC61M (Prints approx. 325 pages)
1
1
1
1
Premium Plus Glossy Finish Photo Paper
(Letter size / 20 sheets) BP71GLTR
(4" × 6" size / 20 sheets) BP71GP
Matte Finish Inkjet Paper
(Letter size / 25 sheets) BP60ML (USA only)
Plain Finish Inkjet Paper
(Letter size / 100 sheets) BP60PL100 (USA only)
Telephone Line Cord LG3077001 (USA only)
User's Guide LX1441001 (English for USA and Canada)
LX1441002 (French for Canada)
1
For more information about the replacement consumables, visit us at www.brother.com/pageyield.
ii
Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS
(COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S
LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS
REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF
ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE
ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY
SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION
MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
Compilation and Publication Notice
Under the supervision of Brother Industries, Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.
iii
Brother® One-Year Limited Warranty and Replacement Service
(USA Only)
Who is covered:
This limited warranty (“warranty”) is given
only to the original end-user/retail
purchaser (referred to in this warranty as
“Original Purchaser”) of the accompanying
product, consumables and accessories
(collectively referred to in this warranty as
“this Product”).
If you purchased a product from someone
other than an authorized Brother reseller in
the United States or if the product was used
(including but not limited to floor models or
refurbished product), prior to your
purchase you are not the Original
Purchaser and the product that you
purchased is not covered by this warranty.
What is covered:
This Product includes a Machine and
Consumable and Accessory Items.
Consumable and Accessory Items include
but are not limited to print heads, toner,
drums, ink cartridges, print cartridges,
cordless handset battery, refill ribbons,
therma PLUS paper and thermal paper.
Except as otherwise provided herein,
Brother warrants that the Machine and the
accompanying Consumable and
Accessory Items will be free from defects in
materials and workmanship, when used
under normal conditions.
This warranty applies only to products
purchased and used in the United States.
For products purchased in, but used
outside, the United States, this warranty
covers only warranty service within the
United States (and does not include
shipping outside the United States).
What is the length of the Warranty Periods:
Machines: one year from the original
purchase date.
Accompanying Consumable and
Accessory Items: 90 days from the original
purchase date or the rated life of
consumable, whichever comes first.
What is NOT covered:
This warranty does not cover:
1 Physical damage to this Product;
2 Damage caused by improper installation,
improper or abnormal use, misuse, neglect
or accident (including but not limited to
transporting this Product without the proper
preparation and/or packaging);
3 Damage caused by another device or
software used with this Product (including
but not limited to damage resulting from
use of non Brother
Consumable and Accessory Items);
4 Consumable and Accessory Items that
expired in accordance with a rated life;
5 Problems arising from other than defects in
materials or workmanship; and,
6 Normal Periodic Maintenance Items, such
as Paper Feeding Kit, Fuser and Laser
Units.
This limited warranty is VOID if this Product
has been altered or modified in any way
(including but not limited to attempted warranty
repair without authorization from Brother
and/or alteration/removal of the serial
number).
What to do if you think your Product is
eligible for warranty service:
Report your issue to either our Customer
Service Hotline at 1-877-BROTHER (1-877276-8437) or to a Brother Authorized Service
Center within the applicable warranty
period. Supply Brother or the Brother
Authorized Service Center with a copy of your
dated bill of sale showing that this Product was
purchased within the U.S. For the name of
local Brother Authorized Service Center(s),
call 1-877-BROTHER (1-877-276-8437) or
visit www.brother-usa.com.
What Brother will ask you to do:
After contacting Brother or a Brother
Authorized Service Center, you may be
required to deliver (by hand if you prefer) or
send the Product properly packaged, freight
prepaid, to the Authorized Service Center
together with a photocopy of your bill of sale.
You are responsible for the cost of
shipping, packing product, and insurance
(if you desire). You are also responsible for
loss or damage to this Product in shipping.
What Brother will do:
If the problem reported concerning your
Machine and/or accompanying Consumable
and Accessory Items is covered by this
warranty and
to Brother or an Authorized Service Center
within the applicable warranty period, Brother
or its Authorized Service Center will repair or
replace the Machine and/or accompanying
Consumable and Accessory Items at no
charge to you for parts or labor. The decision
as to whether to repair or replace the Machine
and/or accompanying Consumable and
Accessory Items is made by Brother in its sole
if you first reported the problem
®
-brand parts and
iv
Brother® One-Year Limited Warranty and Replacement Service
(USA Only)
discretion. Brother reserves the right to supply
a refurbished or remanufactured replacement
Machine and/or accompanying Consumable
and Accessory Items and use refurbished
parts provided such replacement products
conform to the manufacturer’s specifications
for new product/parts. The repaired or
replacement Machine and/or accompanying
Consumable and Accessory Items will be
returned to you freight prepaid or made
available for you to pick up at a conveniently
located Authorized Service Center.
If the Machine and/or accompanying
Consumable and Accessory Items are not
covered by this warranty (either stage), you
will be charged for shipping the Machine
and/or accompanying Consumable and
Accessory Items back to you and charged for
any service and/or replacement parts/products
at Brother’s then current published rates.
The foregoing are your sole (i.e., only) and
exclusive remedies under this warranty.
What happens when Brother elects to
replace your Machine:
When a replacement Machine is authorized by
Brother, and you have delivered the Machine
to an Authorized Service Center, the
Authorized Service Center will provide you with
a replacement Machine after receiving one
from Brother. If you are dealing directly with
Brother’s Express Exchange Service Brother
will send to you a replacement Machine
shipped for receipt within two business days,
with the understanding that you will, after
receipt of the replacement Machine, supply the
required proof of purchase information,
together with the Machine that Brother agreed
to replace. You are then expected to pack the
Machine that Brother agreed to replace in the
package from the replacement Machine and
return it to Brother using the pre-paid freight bill
supplied by Brother in accordance with the
instructions provided by Brother. Since you will
be in possession of two machines, Brother will
require that you provide a valid major credit
card number. Brother will issue a hold against
the credit card account number that you
provide until Brother receives your original
Product and determines that your original
Product is entitled to warranty coverage. Your
credit card will be charged up to the cost of a
new Product only if: (i) you do not return your
original Product to Brother within five (5)
business days; (ii) the problems with your
original Product are not covered by the limited
warranty; (iii) the proper packaging instructions
are not followed and has caused damage to
the product; or (iv) the warranty period on your
original Product has expired or has not been
sufficiently validated with a copy of the proof of
purchase (bill of sale). The replacement
Machine you receive (even if refurbished or
remanufactured) will be covered by the
balance of the limited warranty period
remaining on the original Product, plus an
additional thirty (30) days. You will keep the
replacement Machine that is sent to you and
your original Machine shall become the
property of Brother.
Accessory Items and a copy of the return
freight bill, signed by the courier.
Limitations:
Brother is not responsible for damage to or
loss of any equipment, media, programs or
data related to the use of this Product. Except
for the repair or replacement as described
above, Brother shall not be liable for any
direct, indirect, incidental or consequential
damages or specific relief. Because some
states do not allow the exclusion or limitation
of consequential or incidental damages, the
above limitation may not apply to you.
THIS WARRANTY IS GIVEN IN LIEU OF ALL
OTHER WARRANTIES, WRITTEN OR
ORAL, WHETHER EXPRESSED BY
AFFIRMATION, PROMISE, DESCRIPTION,
DRAWING, MODEL OR SAMPLE. ANY AND
ALL WARRANTIES OTHER THAN THIS
ONE, WHETHER EXPRESS OR IMPLIED,
INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE HEREBY
DISCLAIMED.
This Limited Warranty is the only warranty
that Brother is giving for this Product. It is
the final expression and the exclusive and
only statement of Brother’s obligations to
you. It replaces all other agreements and
understandings that you may have with
Brother or its representatives.
This warranty gives you certain rights and
you may also have other rights that may
vary from state to state.
This Limited Warranty (and Brother’s
obligation to you) may not be changed in
any way unless you and Brother sign the
same piece of paper in which we (1) refer
to this Product and your bill of sale date, (2)
describe the change to this warranty and
(3) agree to make that change.
Important: We recommend that you keep all
original packing materials, in the event that
you ship this Product.
Retain your original
© 2009 Brother International Corporation
v
BROTHER MULTIFUNCTION CENTER / FAX MACHINE
LIMITED WARRANTY
(Canada only)
Pursuant to the limited warranty of 1 year from the date of purchase for labour and parts, Brother
International Corporation (Canada) Ltd. (
or replace (at Brother's sole discretion) this MFC/Fax machine free of charge if defective in
material or workmanship. This warranty applies only to products purchased and used in Canada.
This limited Warranty does not include cleaning, consumables (including, without limitation, ink
cartridges, print cartridges, print rolls, thermal paper rolls, toner cartridges, drum units, OPC belts,
fixing units, print heads, paper feed rollers, transfer rolls, cleaning rollers, waste toner packs, oil
bottles) or damage caused by accident, neglect, misuse or improper installation or operation, any
damage caused from service, maintenance, modifications, or tampering by anyone other than a
Brother Authorized Service Representative, or if shipped out of the country.
The use of supplies or consumable items that are non-Brother products may void your warranty.
This limited warranty ceases when this machine is rented, sold, or otherwise disposed of.
Operation of the MFC/Fax machine in excess of the specifications or with the Serial Number or
Rating Label removed shall be deemed abuse and all repairs thereafter shall be the sole liability
of the end-user/purchaser.
In order to obtain warranty service, the MFC/Fax machine must be delivered or shipped
freight prepaid by the end-user/purchaser to a “Brother” Authorized Service Centre, together
with your Canadian Proof of Purchase in the form of a Sales Receipt.
When shipping or transporting your MFC/Fax machine, please refer to your Operation
Manual for the proper packaging procedures.
For Laser units: Failure to remove the Toner Cartridge (and Toner Drum Unit, waste toner
packs or oil bottles on applicable models) during shipping or transport will cause severe
damage to the Laser MFC/Fax machine and will void the Warranty.
For inkjet units: (When shipping your Inkjet MFC/Fax machine remove the ink cartridges and
replace them with the original protective parts. If original protective parts are not available,
leave ink cartridges installed. Please avoid shipping the unit without original protective parts
or ink cartridges.) Damage to your print head resulting from packing the Inkjet MFC/Fax
machine without the ink cartridges or the protective parts will void your warranty.
Improper packaging may cause severe damage to the machine during shipping and will void
the warranty.
BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING,
WITHOUT LIMITATIONS, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES
IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.
No oral or written information, advice or representation provided by Brother, its Authorized
Service Centres, Distributors, Dealers, Agents or employees, shall create another warranty
or modify this warranty. The warranty states Brother's entire liability and your exclusive
remedy against Brother for any failure of the MFC/Fax machine to operate properly.
Neither Brother nor anyone else involved in the development, production, or delivery of this
MFC/Fax machine shall be liable for any indirect, incidental, special, consequential, exemplary,
or punitive damages, including lost profits, arising from the use of or inability to use the product,
even if advised by the end user/purchaser of the possibility of such damages. Since some
Provinces do not allow the above limitation of liability, such limitation, may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other
rights which vary from Province to Province.
Warranty Service is available at Brother Authorized
Service Centres throughout Canada. For Technical
Assistance or for the name and location of your nearest
Authorized Service Centre call 1-877-BROTHER.
Internet support: support@brother.ca or browse Brother's Web Site www.brother.ca.
“
Brother”), or its Authorized Service Centres, will repair
vi
Table of Contents
Section I General
1 General Information 2
Using the documentation .......................................................................................2
Symbols and conventions used in the documentation ....................................2
Accessing the Software User’s Guide and Network User’s Guide ........................2
Viewing Documentation................................................................................... 2
Accessing Brother Support (Windows
Control panel overview ..........................................................................................6
2 Loading paper and documents 8
Loading paper and other print media.....................................................................8
Loading envelopes and postcards.................................................................10
Removing small printouts from the machine .................................................12
Printable area ................................................................................................13
Acceptable paper and other print media..............................................................14
Recommended print media ...........................................................................14
Handling and using print media.....................................................................15
Choosing the right print media.......................................................................16
Loading documents ............................................................................................. 18
Using the ADF (MFC-295CN only) ................................................................18
Using the scanner glass ................................................................................19
Scannable area .............................................................................................20
®
)................................................................ 5
3 General setup 21
On/Off key ........................................................................................................... 21
Turning the machine off.................................................................................21
Turning the machine on................................................................................. 21
Mode Timer..........................................................................................................21
Paper settings......................................................................................................22
Paper Type....................................................................................................22
Paper Size.....................................................................................................22
Volume Settings................................................................................................... 22
Ring Volume .................................................................................................. 22
Beeper Volume..............................................................................................22
Speaker Volume............................................................................................23
Automatic Daylight Saving Time.......................................................................... 23
LCD display ......................................................................................................... 23
LCD Contrast.................................................................................................23
Sleep Mode .........................................................................................................23
4 Security features 24
TX Lock ...............................................................................................................24
Setting and changing the TX Lock password ................................................24
Turning TX Lock on/off ..................................................................................25
vii
Section II Fax
5 Sending a Fax 28
Entering Fax mode ..............................................................................................28
Faxing from the ADF (MFC-295CN only) ......................................................28
Faxing from the scanner glass ......................................................................28
Setting the scanner glass size for faxing .......................................................29
Color fax transmission ...................................................................................29
Canceling a fax in progress ...........................................................................29
Broadcasting (Black & White only) ......................................................................29
Canceling a Broadcast in progress................................................................30
Additional sending operations..............................................................................30
Sending faxes using multiple settings ...........................................................30
Contrast .........................................................................................................31
Changing fax resolution.................................................................................31
Dual Access (Black & White only) ................................................................. 32
Real Time Transmission................................................................................32
Overseas Mode .............................................................................................33
Checking and canceling waiting jobs.............................................................33
Sending a fax manually .................................................................................33
Sending a fax at the end of a conversation ...................................................34
Out of Memory message ...............................................................................34
6 Receiving a Fax 35
Receive modes....................................................................................................35
Choosing the Receive Mode .........................................................................35
Using receive modes ...........................................................................................37
Fax Only ........................................................................................................37
Fax/Tel...........................................................................................................37
Manual...........................................................................................................37
External TAD .................................................................................................37
Receive Mode settings ........................................................................................38
Ring Delay .....................................................................................................38
F/T Ring Time (Fax/Tel mode only)...............................................................38
Easy Receive.................................................................................................39
Additional receiving operations............................................................................39
Printing a reduced incoming fax ....................................................................39
Receiving a fax at the end of a conversation.................................................39
Receiving faxes into memory when the paper tray is empty .........................40
viii
7 Telephone Services and External devices 41
Voice Operations .................................................................................................41
Tone or pulse (Canada only) .........................................................................41
Fax/Tel mode.................................................................................................41
Telephone services..............................................................................................41
Voice Mail ......................................................................................................41
Distinctive Ring ..............................................................................................42
Caller ID......................................................................................................... 44
Connecting an external TAD (telephone answering device)................................45
Connections...................................................................................................46
Recording an outgoing message (OGM) on an external TAD.......................47
Special line considerations ............................................................................ 47
Multi-line connections (PBX) .........................................................................49
External and extension telephones......................................................................49
Connecting an external or extension telephone ............................................49
Using external and extension telephones......................................................50
Using a non-Brother cordless external telephone .........................................50
Using remote codes.......................................................................................50
8 Dialing and storing numbers 52
How to Dial .......................................................................................................... 52
Manual dialing ...............................................................................................52
Speed Dialing ................................................................................................52
Search ...........................................................................................................52
Fax Redial .....................................................................................................52
Storing numbers ..................................................................................................53
Storing a pause ............................................................................................. 53
Storing Speed Dial numbers.......................................................................... 53
Changing Speed Dial numbers......................................................................53
Setting up groups for broadcasting................................................................54
Dialing access codes and credit card numbers.............................................54
9 Printing Reports 55
Fax reports...........................................................................................................55
Transmission Verification Report...................................................................55
Fax Journal (activity report)...........................................................................56
Reports ................................................................................................................ 56
How to print a report ...................................................................................... 56
ix
Section III Copy
10 Making copies 58
How to copy .........................................................................................................58
Entering Copy mode......................................................................................58
Making a single copy .....................................................................................58
Making multiple copies ..................................................................................58
Stop copying ..................................................................................................58
Copy Options .......................................................................................................59
Changing copy quality ...................................................................................60
Enlarging or reducing the image copied ........................................................60
Making N in 1 copies or a poster (Page Layout) ...........................................61
Sorting copies using the ADF (Black & White only) (MFC-295CN only)........63
Adjusting Brightness and Contrast ................................................................63
Paper options ................................................................................................64
Section IV Direct Printing
11 PhotoCapture Center®: Printing photos from a memory card or
USB Flash memory drive 66
PhotoCapture Center® Operations ......................................................................66
Printing from a memory card or USB Flash memory drive without a PC.......66
Scanning to a memory card or USB Flash memory drive without a PC ........66
Using PhotoCapture Center
Using a memory card or USB Flash memory drive .......................................66
Memory cards, USB Flash memory drive and folder structures ....................67
Getting started .....................................................................................................68
How to print from a memory card or USB Flash memory drive ...........................69
Print Index (Thumbnails) ...............................................................................69
Printing Photos ..............................................................................................70
DPOF printing ................................................................................................71
PhotoCapture Center
Print Quality ................................................................................................... 72
Paper Options................................................................................................72
Adjusting Brightness and Contrast ................................................................73
Cropping ........................................................................................................73
Borderless printing.........................................................................................73
Print Date.......................................................................................................74
Scan to a memory card or USB Flash memory drive ..........................................74
Changing the image quality...........................................................................75
Changing the black & white file format ..........................................................75
Changing the color file format........................................................................75
Understanding the Error Messages.....................................................................76
®
print settings ...................................................................72
®
from your computer ........................................66
x
12 Printing photos from a camera (MFC-295CN only) 77
Printing photos directly from a PictBridge camera...............................................77
PictBridge requirements ................................................................................ 77
Setting your digital camera ............................................................................77
Printing Images..............................................................................................78
DPOF printing................................................................................................78
Printing photos directly from a digital camera (without PictBridge)......................79
Printing Images..............................................................................................79
Understanding the Error Messages.....................................................................80
Section V Software
13 Software and Network features 82
Section VI Appendixes
A Safety and Legal 84
Choosing a location .............................................................................................84
To use the machine safely................................................................................... 85
Important safety instructions..........................................................................89
Standard telephone and FCC Notices (These notices are in effect on
models sold and used in the United States only.) .....................................91
Federal Communications Commission (FCC) Declaration of Conformity
(USA only) ................................................................................................. 92
Industry Canada Compliance Statement (Canada only) ...............................93
LAN connection (MFC-295CN only)..............................................................93
International ENERGY STAR
Legal limitations for copying ................................................................................ 94
Trademarks..........................................................................................................95
®
Qualification Statement................................ 93
xi
B Troubleshooting and Routine Maintenance 96
Troubleshooting...................................................................................................96
If you are having difficulty with your machine ................................................96
Dial Tone ....................................................................................................105
Telephone line interference.........................................................................105
Error and maintenance messages.....................................................................106
Transferring your faxes or Fax Journal report .............................................112
Document jam (MFC-295CN only) .............................................................112
Printer jam or paper jam..............................................................................113
Routine maintenance.........................................................................................116
Replacing the ink cartridges ........................................................................116
Cleaning the outside of the machine ...........................................................118
Cleaning the scanner...................................................................................119
Cleaning the machine’s printer platen .........................................................120
Cleaning the paper pick-up rollers............................................................... 120
Cleaning the print head ...............................................................................121
Checking the print quality ............................................................................121
Checking the print alignment .......................................................................122
Checking the ink volume .............................................................................123
Machine Information ..........................................................................................123
Checking the serial number .........................................................................123
Reset functions ............................................................................................123
How to reset the machine ............................................................................124
Packing and shipping the machine....................................................................124
C Menu and Features 127
On-screen programming....................................................................................127
Menu table...................................................................................................127
Memory storage...........................................................................................127
Menu keys .........................................................................................................127
Menu Table........................................................................................................129
Entering Text .....................................................................................................144
D Specifications 145
General..............................................................................................................145
Print media.........................................................................................................147
Fax.....................................................................................................................148
Copy ..................................................................................................................150
PhotoCapture Center
PictBridge (MFC-295CN only) ...........................................................................152
Scanner .............................................................................................................153
Printer ................................................................................................................154
Interfaces ...........................................................................................................155
Computer requirements .....................................................................................156
Consumable items.............................................................................................157
Network (LAN) ...................................................................................................158
Wireless one-push configuration (MFC-255CW only) .................................159
®
.......................................................................................151
EIndex 160
xii
Section I
General I
General Information 2
Loading paper and documents 8
General setup 21
Security features 24
1
General Information 1
Using the documentation
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
Bold Bold typeface identifies specific
keys on the machine’s control
panel.
Italics Italicized typeface emphasizes
an important point or refers you
to a related topic.
Courier
New
Text in Courier New font
identifies messages on the
LCD of the machine.
1
Electrical Hazard icons alert you to a
possible electrical shock.
Hot Surface icons warn you not to
touch machine parts that are hot.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the current
operation works with other features.
Accessing the Software User’s Guide and Network User’s Guide
This User’s Guide does not contain all the
information about the machine such as how
to use the advanced features of the Printer,
Scanner, PC Fax and Network. When you are
ready to learn detailed information about
these operations, read the Software User’s
Guide and Network User’s Guide that are
on the CD-ROM.
Viewing Documentation 1
1
WARNING
Warnings tell you what to do to prevent
possible personal injury.
CAUTION
Cautions specify procedures you must
follow or avoid to prevent possible minor
injuries.
IMPORTANT
IMPORTANT describes procedures you
must follow or avoid to prevent possible
machine problems or damage to other
objects.
Viewing Documentation (Windows®) 1
To view the documentation, from the Start
menu, point to Brother, MFC-XXXX (where
XXXX is your model name) from the
programs group, and then choose
User’s Guides in HTML format.
If you have not installed the software, you can
find the documentation by following the
instructions below:
a Turn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.
Note
If the Brother screen does not appear
automatically, go to My Computer
(Computer), double-click the CD-ROM
icon, and then double-click start.exe.
2
General Information
b If the model name screen appears, click
your model name.
c If the language screen appears, click
your language. The CD-ROM Top Menu
will appear.
Note
If this window does not appear, use
®
Windows
program from the root directory of the
Brother CD-ROM.
Explorer to run the start.exe
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User’s Guide
Scanning
(Windows
Windows
ControlCenter3
(Windows® 2000 Professional/
Windows
Network Scanning
(Windows® 2000 Professional/
Windows
ScanSoft™ PaperPort™ 11SE with OCR
How-to-Guides
The complete ScanSoft™ PaperPort™
11SE with OCR How-to-Guides can be
viewed from the Help selection in the
ScanSoft™ PaperPort™ 11SE
application.
®
2000 Professional/
®
XP and Windows Vista®)
®
XP and Windows Vista®)
®
XP and Windows Vista®)
1
d Click Documentation.
e Click the documentation you want to
read.
HTML documents:
Software User’s Guide and
Network User’s Guide in HTML
format.
This format is recommended for
viewing on your computer.
PDF documents:
User’s Guide for stand-alone
operations and Software User’s
Guide and Network User’s Guide in
PDF format.
This format is recommended for
printing the manuals. Click to go to
the Brother Solutions Center, where
you can view or download the PDF
documents. (Internet access and
PDF Reader software are required.)
How to find Network setup instructions (MFC-255CW only)
Your machine can be connected to a wireless
or wired network. You can find basic setup
instructions in the Quick Setup Guide. If your
wireless access point supports
SecureEasySetup™, Wi-Fi Protected Setup
or AOSS™, follow the steps in the Quick
Setup Guide. For more information about
network setup please see the Network User's
Guide.
1
3
Chapter 1
Viewing Documentation (Macintosh) 1
a Turn on your Macintosh. Insert the
Brother CD-ROM into your CD-ROM
drive. The following window will appear.
b Double-click the Documentation icon.
c Double-click your language folder.
d Double-click top.html to view Software
User’s Guide and Network User’s
Guide in HTML format.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User’s Guide
Scanning
(Mac OS X 10.3.9 or greater)
ControlCenter2
(Mac OS X 10.3.9 or greater)
Network Scanning
(Mac OS X 10.3.9 or greater)
Presto! PageManager User’s Guide
The complete Presto! PageManager
User’s Guide can be viewed from the Help
selection in the Presto! PageManager
application.
How to find Network setup instructions (MFC-255CW only)
Your machine can be connected to a wireless
or wired network. You can find basic setup
instructions in the Quick Setup Guide. If your
wireless access point supports
SecureEasySetup™, Wi-Fi Protected Setup
or AOSS™, follow the steps in the Quick
Setup Guide. For more information about
network setup please see the Network User's
Guide.
1
e Click the documentation you want to
read.
Software User’s Guide
Network User’s Guide
4
General Information
Accessing Brother
Support (Windows
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center), Customer Service and Brother
Authorized Service Centers in Brother
numbers on page i and on the Brother
CD-ROM.
Click Brother Support on the Top Menu.
The following screen will appear:
®
) 1
To visit our web site for original/genuine
Brother supplies
(http://www.brother.com/original/
Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/
for FREE photo projects and printable
downloads, click
Brother CreativeCenter.
To return to the Top Menu, click Back or if
you are finished, click Exit.
), click
)
1
To access our web site
(http://www.brother.com
Brother Home Page.
To view all Brother Numbers, including
Customer Service numbers for the USA
and Canada, click Support Information.
To access the USA Brother online
shopping mall
(http://www.brothermall.com
additional product and services
information, click Brother Mall.com.
To access Canada’s Brother online
shopping mall (http://www.brother.ca
additional product and services
information, click Shop Online (Canada).
For the latest news and product support
information (http://solutions.brother.com
click Brother Solutions Center.
), click
) for
) for
),
5
Chapter 1
Control panel overview 1
The MFC-255CW and MFC-295CN have the same control panel keys.
9810
12/10 11:53 Fax
231
Note
Most of the illustrations in this User’s Guide show the MFC-255CW.
1 Fax and telephone keys:
Redial/Pause
Redials the last number called. It also inserts a
pause when programming quick dial numbers.
Hook
Press before dialing if you want to make
sure a fax machine will answer, and then
press Black Start or Color Start.
Also, press this key after picking up the
handset of the external telephone during
the F/T pseudo/double-ring.
2Dial Pad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
(Canada only) The # key lets you temporarily
switch the dialing mode during a telephone call
from Pulse to Tone.
3 Mode keys:
Fax
Lets you access Fax mode.
Scan
Lets you access Scan mode.
Copy
Lets you access Copy mode.
Photo Capture
Lets you access PhotoCapture Center
mode.
4 Menu keys:
Menu
Lets you access the main menu to program
the machine.
Speed Dial key
Press to store Speed Dial and
Group numbers in the machine’s memory.
Lets you store, look up, and dial numbers in
the memory.
®
6
General Information
1
876
12/10 11:53 Fax
Volume keys
d c
While the machine is idle, you can press
these keys to adjust the ring volume.
d
Press to scroll backward to a menu selection.
a or b
Press to scroll through the menus and options.
Clear/Back
Press to cancel the current setting.
OK
Lets you choose a setting.
5 Start keys:
Color Start
Lets you start sending faxes or making
copies in full color. Also lets you start a
scanning operation (in color or black &
white, depending on the scanning setting in
the ControlCenter software).
Black Start
Lets you start sending faxes or making
copies in black & white. Also lets you start
a scanning operation (in color or black &
white, depending on the scanning setting in
the ControlCenter software).
345
6 Stop/Exit
Stops an operation or exits the menu.
7 Copy Options
Lets you temporarily change the copy settings
when in copy mode.
8 LCD (liquid crystal display)
Displays messages on the screen to help you
set up and use your machine.
9On/Off
You can turn the machine on and off.
If you turn the machine off, it will still
periodically clean the print head to maintain
print quality. To maintain print quality, prolong
print head life, and provide the best ink
cartridge economy, you should keep your
machine connected to the power at all times.
10 Fax Resolution
Lets you temporarily change the resolution
when sending a fax.
7
Loading paper and documents 2
2
Loading paper and other print media
a If the paper support flap is open, close it,
and then close the paper support. Pull
the paper tray completely out of the
machine.
c
With both hands, gently press and slide
the paper side guides (1) and then the
2
paper length guide (2) to fit the paper size.
Make sure that the triangular marks (3)
on the paper side guides (1) and paper
length guide (2) line up with the marks
for the paper size you are using.
1
3
b Lift the output paper tray cover (1).
1
2
3
Note
When you use Legal size paper, press
and hold the universal guide release
button (1) as you slide out the front of the
paper tray.
1
8
Loading paper and documents
d Fan the stack of paper well to avoid
paper jams and misfeeds.
IMPORTANT
Always make sure the paper is not curled.
e Gently put the paper into the paper tray
print side down and top edge in first.
Check that the paper is flat in the tray.
f Gently adjust the paper side guides (1)
to fit the paper using both hands.
Make sure the paper side guides touch
the sides of the paper.
1
g Close the output paper tray cover.
2
IMPORTANT
Be careful that you do not push the paper
in too far; it may lift at the back of the tray
and cause feed problems.
h Slowly push the paper tray completely
into the machine.
9
Chapter 2
i While holding the paper tray in place,
pull out the paper support ( ) until it
clicks, and then unfold the paper
support flap ( ).
2
1
IMPORTANT
DO NOT use the paper support flap for
Legal size paper.
Loading envelopes and postcards 2
About envelopes 2
Use envelopes that weigh from 20 to 25 lb
2
(80 to 95 g/m
Some envelopes need margin settings to
be set in the application. Make sure you
do a test print first before printing many
envelopes.
).
IMPORTANT
DO NOT use any of the following types of
envelopes, as they will cause paper feed
problems:
• That are of a baggy construction.
• That are embossed (have raised
writing on them).
• That have clasps or staples.
• That are pre-printed on the inside.
Glue 2 Double flap 2
Occasionally you may experience paper
feed problems caused by the thickness,
size and flap shape of the envelopes you
are using.
10
Loading paper and documents
Loading envelopes and postcards 2
a Before loading, press the corners and
sides of envelopes or postcards to make
them as flat as possible.
IMPORTANT
If envelopes or postcards are
‘double-feeding’, put one envelope or
postcard in the paper tray at a time.
b Put envelopes or postcards into the
paper tray with the address side down
and the leading edge in first as shown in
the illustration. With both hands, gently
press and slide the paper side
guides (1) and paper length guide (2) to
fit the size of the envelopes or
postcards.
1
2
2
11
Chapter 2
If you have problems printing on
envelopes with the flap on the short edge,
try the following:
a Open the envelope flap.
b Put the envelope into the paper tray with
the address side down and the flap
positioned as shown in the illustration.
2
c Adjust the size and margin in your
application.
Removing small printouts from the machine 2
When the machine ejects small paper onto
the output paper tray cover you may not be
able to reach it. Make sure printing has
finished, and then pull the tray completely out
of the machine.
12
Loading paper and documents
Printable area 2
The printable area depends on the settings in the application you are using. The figures below
show the unprintable areas on cut sheet paper and envelopes. The machine can print in the
shaded areas of cut sheet paper only when the Borderless print feature is available and turned
on. (See Printing for Windows
on the CD-ROM.)
Cut Sheet Paper Envelopes
3
1
®
or Printing and Faxing for Macintosh in the Software User’s Guide
4
3
4
1
2
2
Top (1) Bottom (2) Left (3) Right (4)
Cut Sheet 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)
Envelopes 0.47 in. (12 mm) 0.95 in. (24 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)
2
Note
The Borderless feature is not available for envelopes.
13
Chapter 2
Acceptable paper and other print media
The print quality can be affected by the type
of paper you use in the machine.
To get the best print quality for the settings
you have chosen, always set the Paper Type
to match the type of paper you load.
You can use plain paper, inkjet paper (coated
paper), glossy paper, transparencies and
envelopes.
We recommend testing various paper types
before buying large quantities.
For best results, use Brother paper.
When you print on inkjet paper (coated
paper), transparencies and photo paper,
be sure to choose the proper print media
in the ‘Basic’ tab of the printer driver or in
the Paper Type setting of the machine’s
menu. (See Paper Type on page 22.)
Recommended print media 2
2
To get the best print quality, we suggest using
Brother paper. (See the table below.)
We recommend using ‘3M Transparency
Film’ when you print on transparencies.
Brother paper
Paper Type Item
Letter Plain
Letter Glossy Photo BP71GLTR
Letter Inkjet (Matte) BP60ML (USA only)
4 × 6 in. Glossy Photo BP71GP
BP60PL100 (USA only)
When you print on Brother Photo paper,
load one extra sheet of the same photo
paper in the paper tray. An extra sheet has
been included in the paper package for
this purpose.
When you use transparencies or photo
paper, remove each sheet at once to
prevent smudging or paper jams.
Avoid touching the printed surface of the
paper immediately after printing; the
surface may not be completely dry and
may stain your fingers.
14
Loading paper and documents
Handling and using print media 2
Store paper in its original packaging, and
keep it sealed. Keep the paper flat and
away from moisture, direct sunlight and
heat.
Avoid touching the shiny (coated) side of
photo paper. Load photo paper with the
shiny side facing down.
Avoid touching either side of
transparencies because they absorb
water and perspiration easily, and this
may cause decreased output quality.
Transparencies designed for laser
printers/copiers may stain your next
document. Use only transparencies
recommended for inkjet printing.
IMPORTANT
Paper capacity of the output paper tray cover
Up to 50 sheets of Letter, Legal or A4 20 lb
2
(80 g/m
Transparencies and photo paper must be
) paper.
picked up from the output paper tray cover
one page at a time to avoid smudging.
2
2
DO NOT use the following kinds of paper:
• Damaged, curled, wrinkled, or
irregularly shaped paper
1
1
1 0.08 in. (2 mm) or greater curve may
cause jam to occur.
• Extremely shiny or highly textured
paper
• Paper that cannot be arranged
uniformly when stacked
• Paper made with a short grain
15
Chapter 2
Choosing the right print media 2
Paper type and size for each operation 2
Paper Type Paper Size Usage
Fax Copy
Cut Sheet Letter 8 1/2 × 11 in. (215.9 × 279.4 mm) Yes Yes Yes Yes
A4 8.3 × 11.7 in. (210 × 297 mm) Yes Yes Yes Yes
Legal 8 1/2 × 14 in. (215.9 × 355.6 mm) Yes Yes – Yes
Executive 7 1/4 × 10 1/2 in. (184 × 267 mm) –––Yes
JIS B5 7.2 × 10.1 in. (182 × 257 mm)–––Yes
A5 5.8 × 8.3 in. (148 × 210 mm) – Yes – Yes
A6 4.1 × 5.8 in. (105 × 148 mm)–––Yes
Cards Photo 4 × 6 in. (10 × 15 cm) – Yes Yes Yes
Photo 2L 5 × 7 in. (13 × 18 cm) – – Yes Yes
Index Card 5 × 8 in. (127 × 203 mm) –––Yes
Postcard 1 3.9 × 5.8 in. (100 × 148 mm)–––Yes
Postcard 2
(Double)
Envelopes C5 Envelope 6.4 × 9 in. (162 × 229 mm) –––Yes
DL Envelope 4.3 × 8.7 in. (110 × 220 mm)–––Yes
COM-10 4 1/8 × 9 1/2 in. (105 × 241 mm) –––Yes
5.8 × 7.9 in. (148 × 200 mm)–––Yes
Photo
Capture
Printer
Transparencies
Monarch 3 7/8 × 7 1/2 in. (98 × 191 mm) –––Yes
JE4 Envelope 4.1 × 9.3 in. (105 × 235 mm)–––Yes
Letter 8 1/2 × 11 in. (215.9 × 279.4 mm) – Yes – Yes
A4 8.3 × 11.7 in. (210 × 297 mm) – Yes – Yes
Legal 8 1/2 × 14 in. (215.9 × 355.6 mm) – Yes – Yes
A5 5.8 × 8.3 in. (148 × 210 mm) – Yes – Yes
16
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