Before You Use Your Brother Machine ............................................................................................... 1
Definitions of Notes ........................................................................................................................................ 2
Important Note ...............................................................................................................................................4
Introduction to Your Brother Machine................................................................................................. 5
Before Using Your Machine ........................................................................................................................... 6
Front View and Back View ............................................................................................................................. 7
Control Panel Overview .................................................................................................................................9
Load and Print Using the Paper Tray ................................................................................................. 22
Load and Print Using the Multi‑purpose Tray (MP Tray) .................................................................... 26
Paper Settings.............................................................................................................................................. 34
Change the Paper Size and Paper Type............................................................................................ 35
Change the Check Paper Size Setting............................................................................................... 36
Unprintable Area .......................................................................................................................................... 37
Using Special Paper..................................................................................................................................... 39
Monitor the Status of the Machine from Your Computer (Macintosh)................................................. 65
Cancel a Print Job........................................................................................................................................67
Test Print ...................................................................................................................................................... 68
Print Data Directly from a USB Flash Drive ...................................................................................... 69
Compatible USB Flash Drives...................................................................................................................... 70
Print Data Directly from a USB Flash Drive or Digital Camera Supporting Mass Storage...........................71
Create a PRN File for Direct Printing (Windows®) ....................................................................................... 74
Brother Web Connect................................................................................................................................. 212
Brother Web Connect Overview....................................................................................................... 213
Online Services Used with Brother Web Connect............................................................................ 214
Conditions for Using Brother Web Connect...................................................................................... 216
Set Up Brother Web Connect........................................................................................................... 220
Download and Print Documents Using Brother Web Connect ......................................................... 229
Google Cloud Print.....................................................................................................................................231
Google Cloud Print Overview ........................................................................................................... 232
Before Using Google Cloud Print ..................................................................................................... 233
Print from Google Chrome™ or Chrome OS™................................................................................. 237
Print from Google Drive™ for Mobile ................................................................................................ 238
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Home > Table of Contents
Print from Gmail™ Webmail Service for Mobile................................................................................239
Error and Maintenance Messages ............................................................................................................. 255
Error Messages When Using the Brother Web Connect Feature .............................................................. 264
Paper Jams ................................................................................................................................................ 266
Paper is Jammed in the MP tray ...................................................................................................... 267
Paper is Jammed in the Paper Tray................................................................................................. 268
Paper is Jammed in the Back of the Machine .................................................................................. 270
Paper is Jammed Inside the Machine .............................................................................................. 272
Paper is Jammed underneath the Paper Tray.................................................................................. 275
Improve the Print Quality............................................................................................................................ 280
Other Problems .......................................................................................................................................... 299
Check the Machine Information ................................................................................................................. 301
Replace the Toner Cartridge ............................................................................................................ 309
Replace the Drum Unit ..................................................................................................................... 312
Replace the Belt Unit........................................................................................................................ 316
Replace the Waste Toner Box..........................................................................................................319
Clean the Machine ..................................................................................................................................... 323
Clean the Laser Scanner Windows .................................................................................................. 325
Clean the Touchscreen LCD ............................................................................................................ 328
Clean the Corona Wires ................................................................................................................... 329
Clean the Drum Unit......................................................................................................................... 331
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Home > Table of Contents
Clean the Paper Pick-up Rollers ...................................................................................................... 339
Home > Before You Use Your Brother Machine > Definitions of Notes
Definitions of Notes
We use the following symbols and conventions throughout this User's Guide:
WARNING
CAUTION
IMPORTANT
NOTE
BoldBold style identifies buttons on the machine's control panel or computer screen.
ItalicsItalicised style emphasises an important point or refers you to a related topic.
Courier New
WARNING indicates a potentially hazardous situation which, if not avoided, could
result in death or serious injuries.
CAUTION indicates a potentially hazardous situation which, if not avoided, may
result in minor or moderate injuries.
IMPORTANT indicates a potentially hazardous situation which, if not avoided, may
result in damage to property or loss of product functionality.
NOTE specifies the operating environment, conditions for installation, or special
conditions of use.
Tips icons indicate helpful hints and supplementary information.
Electrical Hazard icons alert you to possible electrical shock.
Fire Hazard icons alert you to the possibility of a fire.
Hot Surface icons warn you not to touch hot machine parts.
Prohibition icons indicate actions you must not perform.
Courier New font identifies messages shown on the machine's LCD.
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2
Home > Before You Use Your Brother Machine > Trademarks
Trademarks
BROTHER is either a trademark or a registered trademark of Brother Industries, Ltd.
Microsoft, Windows, Windows Server, Internet Explorer, Active Directory, OneNote and OneDrive are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Apple, Macintosh, Safari, iPad, iPhone and iPod touch are trademarks of Apple Inc., registered in the United
States and other countries.
AirPrint and macOS are trademarks of Apple Inc.
PostScript and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in
the United States and/or other countries.
Wi-Fi, Wi-Fi Alliance and Wi-Fi Direct are registered trademarks of Wi-Fi Alliance®.
WPA, WPA2, Wi-Fi CERTIFIED, Wi-Fi Protected Setup and Wi-Fi Protected Setup logo are trademarks of Wi-Fi
Alliance®.
Android, Gmail, Google Cloud Print, Google Drive, Google Chrome, Chrome OS and Google Play are
trademarks of Google, Inc. Use of these trademarks is subject to Google Permissions.
Mopria® is a registered trademark and a service mark of Mopria Alliance, Inc. in the United States and other
countries. Unauthorized use is strictly prohibited.
Mozilla and Firefox are registered trademarks of the Mozilla Foundation.
Intel is a trademark of Intel Corporation in the U.S. and/or other countries.
Evernote is a trademark of Evernote Corporation and used under a license.
The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by Brother Industries,
Ltd. is under license.
PictBridge is a trademark.
Each company whose software title is mentioned in this manual has a Software License Agreement specific to its
proprietary programs.
Any trade names and product names of companies appearing on Brother products, related documents
and any other materials are all trademarks or registered trademarks of those respective companies.
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Home > Before You Use Your Brother Machine > Important Note
Important Note
•Do not use this product outside the country of purchase as it may violate the wireless telecommunication and
power regulations of that country.
•Not all models are available in all countries.
•Windows® 10 in this document represents Windows® 10 Home, Windows® 10 Pro, Windows® 10 Education
and Windows® 10 Enterprise.
•Windows Server® 2008 in this document represents Windows Server® 2008 and Windows Server® 2008 R2.
•In this User's Guide, the LCD messages of the HL-L8360CDW/HL-L9310CDW are used unless otherwise
specified.
•In this User's Guide, the illustrations of the HL-L8360CDW/HL-L9310CDW are used unless otherwise
specified.
•The screens in this User's Guide are for illustration purposes only and may differ from the actual screens.
•Unless otherwise specified, the screens in this manual are from Windows® 7 and macOS v10.10.5 Screens
on your computer may vary depending on your operating system.
•The contents of this guide and the specifications of this product are subject to change without notice.
•Not all features are available in countries subject to applicable export restrictions.
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4
Home > Introduction to Your Brother Machine
Introduction to Your Brother Machine
• Before Using Your Machine
• Front View and Back View
• Control Panel Overview
• Touchscreen LCD Overview
• How to Navigate the Touchscreen LCD
•
Access Brother Utilities (Windows®)
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Home > Introduction to Your Brother Machine > Before Using Your Machine
Before Using Your Machine
Before attempting any printing operation, confirm the following:
•Make sure you have installed the printer driver.
•For USB or network cable users: Make sure the interface cable is physically secure.
Firewall (Windows®)
If your computer is protected by a firewall and you are unable to network print, you may need to configure the
firewall settings. If you are using the Windows® Firewall and you installed the drivers using the steps in the
installer, the necessary firewall settings have been already set. If you are using any other personal firewall
software, see the User's Guide for your software or contact the software manufacturer.
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6
Home > Introduction to Your Brother Machine > Front View and Back View
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Front View and Back View
HL-L8260CDW
Front View
Back View
1. Face down output tray support flap (support flap)
2. Face down output tray
3. Front cover release button
4. Front cover
5. Paper tray
6. Multi-purpose tray (MP tray)
7. USB accessory port
8. Control panel with a Liquid Crystal Display (LCD)
9. USB port
10. (For wired network models)
10BASE-T / 100BASE-TX / 1000BASE-T port (supported models only)
11. AC power connector / cord
12. Back cover (Face up output tray)
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HL-L8360CDW/HL-L9310CDW
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Front View
Back View
1. Face down output tray support flap (support flap)
2. Face down output tray
3. Front cover release button
4. Front cover
5. Paper tray
6. Multi-purpose tray (MP tray)
7. USB accessory port
8. Touch panel with a tiltable Touchscreen LCD
9. USB port
10. USB accessory port (HL-L9310CDW)
11. (For wired network models)
10BASE-T / 100BASE-TX / 1000BASE-T port
12. AC power connector / cord
13. Back cover (Face up output tray)
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8
Home > Introduction to Your Brother Machine > Control Panel Overview
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Control Panel Overview
The control panel may vary depending on your model.
HL-L8260CDW
1. Liquid Crystal Display (LCD)
Displays messages to help you set up and use the machine.
Wireless Network Models
A four-level indicator shows the wireless signal strength if you are using a wireless connection.
2. Data LED
The Data LED blinks depending on the machine’s status.
When the Data LED is on, data is in the machine’s memory. When the Data LED blinks, the machine is
receiving or processing data.
3. Error LED
The Error LED blinks when the LCD displays an error or an important status message.
4. Menu Buttons
OK
Press to store your machine’s settings. After you change a setting, the machine returns to the previous
menu level.
Back
•Press to go back one level in the menu.
•Press to select the previous digit when entering numbers.
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a or b (+ or -)
•Press to scroll through menus and options.
•Press to enter a number or to increase or decrease the number. Hold down a or b to scroll faster.
When you see the number you want, press OK.
5. Secure
Press to print jobs saved in the machine’s memory when you enter your four-digit password.
6. Go
•Press to clear certain error messages. To clear all other errors, follow the LCD instructions.
•Press to print any data remaining in the machine's memory.
•Press to select the displayed option. After you change a setting, the machine returns to Ready Mode.
7. Cancel
•Press to cancel the current setting.
•Press to cancel a programmed print job and clear it from the machine’s memory. To cancel multiple print
jobs, hold down Cancel until the LCD displays [Cancel All Jobs].
8.
9. WiFi or Network buttons
Power On/Off
•Turn the machine on by pressing
•Turn the machine off by pressing and holding down .
•Wired Network Models:
Network
Press the Network button to set up wired network settings.
•Wireless Network Models:
WiFi
Press to configure a wireless network.
When the WiFi light is on, your Brother machine is connected to a wireless access point. When the WiFi
light blinks, the wireless connection is down, or your machine is in the process of connecting to a wireless
access point.
.
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HL-L8360CDW/HL-L9310CDW
1. Touchscreen Liquid Crystal Display (LCD)
Access menus and options by pressing them on the Touchscreen.
2. Menu buttons
(Back)
Press to go back to the previous menu.
(Home)
Press to return to the Home screen.
(Cancel)
Press to cancel an operation.
3. LED Power Indicator
The LED lights up depending on the machine’s power status.
4.
5. Near Field Communication (NFC) Reader
Power On/Off
•Turn the machine on by pressing
•Turn the machine off by pressing and holding down .
You can use card authentication by touching the IC card to the NFC Reader on the control panel.
.
If your Android™ device supports the NFC feature, you can print from your device in the same way.
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12
Home > Introduction to Your Brother Machine > Touchscreen LCD Overview
0Max
Touchscreen LCD Overview
Related Models: HL-L8360CDW/HL-L9310CDW
From the Home screen, access the WiFi setup, Toner level, Settings, and Functions screens.
The Home screen displays the machine's status when the machine is idle. When displayed, this screen indicates
that your machine is ready for the next command.
If Active Directory® Authentication or LDAP Authentication is enabled, the machine's control panel is locked.
The available features vary depending on your model.
1. (Wireless Status )
If you are using a wireless connection, a four-level indicator in the Home screen displays the current wireless
signal strength.
•If you see at the top on the screen, press to select a wireless connection method, or edit an existing
wireless connection.
2.[Toner]
Displays the remaining toner life. Press to access the [Toner] menu.
3.[Settings]
Press to access the [Settings] menu.
Use the Settings menu to access all of your Brother machine's settings.
If Setting Lock has been turned on, a lock icon
appears on the LCD. You must unlock the machine to
change any settings.
4.[Functions]
Press to access the Functions screen.
•
[Secure Print]
Press to access the Secure Print option.
•
[Web]
Press to connect the Brother machine to an Internet service.
•
[Direct Print]
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Press to access the Direct Print menu.
Warning icon
The warning icon appears when there is an error or maintenance message; press to view it, and
then press to return to Ready Mode.
NOTE
This product adopts the font of ARPHIC TECHNOLOGY CO.,LTD.
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14
Home > Introduction to Your Brother Machine > How to Navigate the Touchscreen LCD
How to Navigate the Touchscreen LCD
Related Models: HL-L8360CDW/HL-L9310CDW
Press your finger on the LCD to operate it. To display and access all the options, press a or b on the LCD to
scroll through them.
The following steps explain how to navigate through changing the machine's setting. In this example, the LCD
Backlight setting is changed from [Light] to [Med]:
IMPORTANT
DO NOT press the LCD with a sharp object such as a pen or stylus. It may damage the machine.
NOTE
DO NOT touch the LCD immediately after plugging in the power cord or turning on the machine. Doing this
may cause an error.
1. Press [Settings] > [All Settings].
2. Press a or b to display the [General Setup] option, and then press [General Setup].
3. Press a or b to display the [LCD Settings] option, and then press [LCD Settings].
4. Press [Backlight].
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5. Press[Med].
6. Press .
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16
Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows®)
Access Brother Utilities (Windows®)
Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on
your computer.
1. Do one of the following:
•(Windows® 7, Windows Server® 2008 and Windows Server® 2008 R2)
Click
•(Windows® 8 and Windows Server® 2012)
Tap or click (Brother Utilities) either on the Start screen or the desktop.
•(Windows® 8.1 and Windows Server® 2012 R2)
Move your mouse to the lower left corner of the Start screen and click
based device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
•(Windows® 10 and Windows Server® 2016)
Click
2. Select your machine (where XXXX is the name of your model).
(Start) > All Programs > Brother > Brother Utilities.
Brother > Brother Utilities.
(if you are using a touch-
3. Choose the operation you want to use.
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Related Information
• Introduction to Your Brother Machine
• Uninstall the Brother Software and Drivers (Windows®)
18
Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows®) > Uninstall the Brother
Software and Drivers (Windows®)
Uninstall the Brother Software and Drivers (Windows®)
1. Do one of the following:
•(Windows® 7, Windows Server® 2008 and Windows Server® 2008 R2)
Click (Start) > All Programs > Brother > Brother Utilities.
•(Windows® 8 and Windows Server® 2012)
Tap or click
•(Windows® 8.1 and Windows Server® 2012 R2)
Move your mouse to the lower left corner of the Start screen and click
based device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
•(Windows® 10 and Windows Server® 2016)
Click
2. Click the drop-down list, and then select your model name (if not already selected). Click Tools in the left
navigation bar, and then click Uninstall.
Follow the instructions in the dialog box to uninstall the software and drivers.
Brother > Brother Utilities.
(Brother Utilities) either on the Start screen or the desktop.
(if you are using a touch-
Related Information
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19
Home > Paper Handling
Paper Handling
• Load Paper
• Paper Settings
• Unprintable Area
• Recommended Print Media
• Using Special Paper
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Home > Paper Handling > Load Paper
Load Paper
• Load and Print Using the Paper Tray
• Load and Print Using the Multi‑purpose Tray (MP Tray)
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Home > Paper Handling > Load Paper > Load and Print Using the Paper Tray
Load and Print Using the Paper Tray
• Load Paper in the Paper Tray
• Printing Problems
• Error and Maintenance Messages
22
Home > Paper Handling > Load Paper > Load and Print Using the Paper Tray > Load Paper in the Paper
Tray
Load Paper in the Paper Tray
•If the Check Size setting is set to On and you pull the paper tray out of the machine, a message appears
on the LCD asking if you want to change the paper size and paper type. Change the paper size and paper
type settings if needed, following the LCD instructions.
•When you load a different size and type of paper in the tray, you must also change the Paper Size and
Paper Type settings in the machine, or on your computer.
1. Pull the paper tray completely out of the machine.
2. Press and slide the paper guides to fit the paper.
Press the green release levers to slide the paper guides.
3. Fan the stack of paper well.
4. Load paper in the paper tray with the printing surface face down.
When you use letterhead or preprinted paper, load the paper in the correct orientation.See RelatedInformation: Change Machine Settings to Print on Letterhead or Preprinted Paper Using the Paper Tray.
5. Make sure the paper is below the maximum paper mark (bbb).
Overfilling the paper tray will cause paper jams.
6. Slowly push the paper tray completely into the machine.
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7. Lift the support flap to prevent paper from sliding off the output tray.
Related Information
• Load and Print Using the Paper Tray
• Change Machine Settings to Print on Letterhead or Preprinted Paper Using the Paper Tray
24
Home > Paper Handling > Load Paper > Load and Print Using the Paper Tray > Load Paper in the Paper
Tray > Change Machine Settings to Print on Letterhead or Preprinted Paper Using the Paper Tray
Change Machine Settings to Print on Letterhead or Preprinted Paper
Using the Paper Tray
When you use letterhead or preprinted paper for 2-sided printing, change the machine's settings.
DO NOT load different sizes and types of paper in the paper tray at the same time. Doing this may cause
the paper to jam or misfeed.
Orientation
For 1-sided printing
•face down
•top edge toward the front of the paper tray
For automatic 2-sided printing (long edge binding)
•face up
•bottom edge toward the front of the paper tray
>> HL-L8260CDW
>> HL-L8360CDW/HL-L9310CDW
HL-L8260CDW
1. Press a or b to select the following:
a. Select [Printer]. Press OK.
b. Select [2-sided]. Press OK.
c. Select [Single Image]. Press OK.
2. Press a or b to press [2-sided Feed], and then press Go.