Page 1
Basic User’s Guide
FAX-2840
FAX-2950
MFC-7240
MFC-7290
Not all models are available in all countries.
Version 0
ARL/ASA/NZ
Page 2
If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: FAX-2840, FAX-2950, MFC-7240 or
MFC-7290
(Circle your model number)
Serial Number:
1
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
© 2012 Brother Industries, Ltd. All rights reserved.
Page 3
User’s Guides and where do I find them?
Which Guide? What’s in it? Where is it?
Product Safety Guide Read this Guide first. Please read the
Safety Instructions before you set up your
machine. See this Guide for trademarks
and legal limitations.
Quick Setup Guide Follow the instructions for setting up your
machine and installing the drivers and
software for the operating system (for
FAX-2950, MFC-7240 and MFC-7290) and
connection type you are using.
Basic User’s Guide Learn the basic Fax, Copy and Scan (for
FAX-2950, MFC-7240 and MFC-7290)
operations and how to replace
consumables. See troubleshooting tips.
Advanced User’s Guide Learn more advanced operations: Fax,
Copy, security features, printing reports
and performing routine maintenance.
Printed / In the Box
Printed / In the Box
Printed / In the Box
PDF file / CD-ROM / In the Box
Software User’s Guide
(For FAX-2950,
MFC-7240 and
MFC-7290)
Follow these instructions for Printing,
Scanning, Remote Setup, PC-Fax and
using the Brother ControlCenter utility.
PDF file / CD-ROM / In the Box
Download optional software from the Brother Solutions Center (FAX-2840 users only)
You can download a printer driver for free from the Brother Solutions Center, enabling you to use
your Brother Fax machine as a printer. Visit us at http://solutions.brother.com/.
i
Page 4
Table of Contents
(Basic User’s Guide)
1 General information 1
Using the documentation.......................................................................................1
Symbols and conventions used in the documentation ....................................1
Accessing the Advanced User’s Guide and Software User’s Guide......................2
Viewing Documentation (For FAX-2840).........................................................2
Viewing Documentation (For FAX-2950, MFC-7240 and MFC-7290) .............3
Accessing Brother Support (Windows
MFC-7290).......................................................................................................... 5
Accessing Brother Support (Macintosh) (For FAX-2950, MFC-7240 and
MFC-7290).......................................................................................................... 5
Control panel overview ..........................................................................................6
Volume settings .....................................................................................................9
Ring volume.....................................................................................................9
Beeper volume ................................................................................................9
Speaker volume...............................................................................................9
2 Loading paper 10
Loading paper and print media ............................................................................10
Loading paper in the standard paper tray......................................................10
Loading paper in the manual feed slot ..........................................................12
Unscannable and unprintable areas..............................................................16
Paper settings......................................................................................................17
Paper Type ....................................................................................................17
Paper Size ..................................................................................................... 17
Acceptable paper and other print media..............................................................17
Type and size of paper ..................................................................................18
Handling and using special paper .................................................................20
®
) (For FAX-2950, MFC-7240 and
3 Loading documents 23
How to load documents .......................................................................................23
Using the automatic document feeder (ADF) ................................................23
4 Sending a fax 24
How to send a fax ................................................................................................ 24
Cancelling a fax in progress .......................................................................... 24
Transmission verification report.....................................................................25
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Page 5
5 Receiving a fax 26
Receive modes....................................................................................................26
Choosing the receive mode........................................................................... 26
Using receive modes ........................................................................................... 27
Fax Only ........................................................................................................ 27
Fax/Tel...........................................................................................................27
Manual........................................................................................................... 27
External TAD .................................................................................................27
Receive Mode settings ........................................................................................ 28
Ring Delay ..................................................................................................... 28
F/T Ring Time (Fax/Tel mode only)...............................................................28
Fax Detect .....................................................................................................29
6 Using PC-FAX (For FAX-2950, MFC-7240 and MFC-7290) 30
PC-Fax Receive (For Windows® only) ................................................................30
PC-Fax Send .......................................................................................................31
How to send a PC-FAX: ................................................................................31
7 Telephone and external devices 32
Voice operations..................................................................................................32
Making a telephone call.................................................................................32
Hold ............................................................................................................... 32
Telephone line services.......................................................................................32
Do you have Voice Mail?...............................................................................32
Telephone Service for Australia........................................................................... 33
Distinctive Ring.............................................................................................. 33
Telephone Service for New Zealand ..................................................................34
FaxAbility ....................................................................................................... 34
Telephone Service for Some Countries............................................................... 36
Distinctive Ringing (For Singapore and Hong Kong)..................................... 36
Connecting an external TAD ...............................................................................37
Connections................................................................................................... 37
Recording an outgoing message (OGM)....................................................... 37
Multi-line connections (PABX) .......................................................................38
External and extension telephones...................................................................... 38
Connecting an external or extension telephone ............................................38
Operation from external or extension telephones..........................................39
For Fax/Tel mode only...................................................................................39
Using a non-Brother cordless external handset ............................................ 39
Using Remote Codes .................................................................................... 39
iii
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8 Dialling and storing numbers 41
How to dial ...........................................................................................................41
Manual dialling...............................................................................................41
One Touch dialling.........................................................................................41
Speed Dialling ...............................................................................................41
Search ........................................................................................................... 42
Fax redial.......................................................................................................42
Storing numbers ..................................................................................................42
Storing a pause .............................................................................................42
Storing One Touch Dial numbers ..................................................................42
Storing Speed Dial numbers..........................................................................43
Changing One Touch and Speed Dial numbers............................................43
Deleting One Touch and Speed Dial numbers .............................................. 44
Tone or Pulse
(not available in New Zealand)..................................................................44
9 Making copies 45
How to copy ......................................................................................................... 45
Stop copying.................................................................................................. 45
Copy settings.................................................................................................45
10 How to print from a computer (For FAX-2950, MFC-7240
and MFC-7290) 46
Printing a document.............................................................................................46
11 How to scan to a computer (For FAX-2950, MFC-7240
and MFC-7290) 47
Before scanning...................................................................................................47
Scanning a document as a PDF file using ControlCenter4 (Windows
How to change the SCAN key settings for PDF scanning ...................................51
How to scan a document as a PDF file using the SCAN key .............................. 53
®
) .............47
A Routine maintenance 54
Replacing the consumable items.........................................................................54
Replacing the toner cartridge ........................................................................55
Replacing the drum unit.................................................................................60
Cleaning the machine ..........................................................................................65
Cleaning the outside of the machine .............................................................65
Cleaning the scanner glass ...........................................................................66
Cleaning the document feed..........................................................................67
Cleaning the corona wire...............................................................................67
Cleaning the drum unit ..................................................................................69
Cleaning the paper pick-up rollers.................................................................74
Checking the machine .........................................................................................75
Checking the Page Counters.........................................................................75
Checking the remaining life of parts ..............................................................75
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B Troubleshooting 76
Identifying your problem ...................................................................................... 76
Error and maintenance messages....................................................................... 78
Transferring your faxes or Fax Journal report ...............................................83
Document Jams................................................................................................... 84
Document was not inserted or fed properly, or was too long ........................ 84
Paper Jams.......................................................................................................... 84
Paper is jammed in the standard paper tray.................................................. 84
Paper is jammed at the back of the machine ................................................ 85
Paper is jammed inside the machine............................................................. 88
If you are having difficulty with your machine ......................................................93
Setting Dial Tone detection ......................................................................... 100
Telephone line interference/VoIP ................................................................100
Improving the print quality..................................................................................101
Machine Information .......................................................................................... 110
Checking the Serial Number........................................................................110
Reset functions..................................................................................................110
How to reset the machine............................................................................ 111
C Menu and features 112
On-screen programming....................................................................................112
Menu table................................................................................................... 112
How to access the menu mode ................................................................... 112
Menu table.........................................................................................................113
Entering text ...................................................................................................... 123
D Specifications 124
General.............................................................................................................. 124
Document Size ..................................................................................................125
Print media......................................................................................................... 125
Fax..................................................................................................................... 126
Copy ..................................................................................................................127
Scanner (For FAX-2950, MFC-7240 and MFC-7290) ......................................127
Printer (For FAX-2950, MFC-7240 and MFC-7290) .......................................... 128
Interfaces...........................................................................................................128
Consumable items............................................................................................. 129
Computer requirements (For FAX-2950, MFC-7240 and MFC-7290) ..............130
E Index 132
v
Page 8
Table of Contents
(Advanced User’s Guide)
The Advanced User’s Guide explains the following features and operations.
You can view the Advanced User’s Guide on the CD-ROM.
1 General Setup
IMPORTANT NOTE
Memory Storage
Set Daylight Saving Time
Ecology features
Toner Settings
LCD Contrast
Mode Timer
Dial Prefix
2 Security features
Security
3 Sending a fax
Additional sending options
Additional sending operations
Polling overview
4 Receiving a fax
Remote Fax Options
Additional receiving operations
Polling overview
A Routine maintenance
Cleaning the machine
Checking the machine
Packing and shipping the machine
B Glossary
CIndex
5 Dialling and storing numbers
Telephone line services
Additional dialling operations
Additional ways to store numbers
6 Printing reports
Fax reports
Reports
7 Making copies
Copy settings
vi
Page 9
Note
General information 1
WARNING
Important
1
Using the documentation
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
1
Bold Bold style identifies keys on the
1
Italics Italicized style emphasizes an
Courier
New
Most of the illustrations in this User’s
Guide show the FAX-2840.
machine’s control panel or
computer screen.
important point or refers you to
a related topic.
Courier New font identifies the
messages shown on the LCD
of the machine.
Important indicates a potentially hazardous
situation which, if not avoided, may result in
damage to property or loss of product
functionality.
Prohibition icons indicate actions
that must not be performed.
Electrical Hazard icons alert you to a
possible electrical shock.
Fire Hazard icons alert you to the
possibility of fire.
Hot Surface icons warn you not to
touch machine parts that are hot.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the current
operation works with other features.
1
Page 10
Chapter 1
Note
Accessing the
Advanced User’s
Guide and Software
User’s Guide
This Basic User’s Guide does not contain all
the information about the machine such as
how to use the advanced features for Fax,
Copy, Printer
When you are ready to learn detailed
information about these operations, read the
Advanced User’s Guide and Software
User’s Guide
1
FAX-2950, MFC-7240 and MFC-7290
Viewing Documentation
(For FAX-2840) 1
a Turn on your computer. Insert the
CD-ROM into your CD-ROM drive. For
Windows
1
, Scanner 1 and PC-Fax 1.
1
that are on the CD-ROM.
®
users, go to step c.
1
c Click your country.
1
d Point to your language, point to View
Guide, and then click the guide you
want to read.
(Windows® users) If the screen does not
appear automatically, go to My Computer
(Computer), double-click the CD-ROM
icon, and then double-click index.html.
b (Macintosh users) Double-click the
CD-ROM icon, and then double-click
index.html.
2
Page 11
Note
• (Windows® users only) Your web browser
Note
may display a yellow bar at the top of the
page that contains a security warning
about Active X controls. For the page to
display correctly you must click on the bar,
click Allow Blocked Content, then click
Yes in the Security Warning dialog box.
• (Windows
access, you can copy all user
documentation in PDF format to a local
folder on your computer. Point to your
language, then click Copy to local disk.
1
®
users only) 1 For faster
Microsoft® Internet Explorer® 6.0 or greater.
General information
c If the language screen appears, click
your language. The CD-ROM Top Menu
will appear.
1
Viewing Documentation
(For FAX-2950, MFC-7240 and
MFC-7290) 1
Viewing Documentation (Windows®) 1
To view the documentation, from the Start
menu, select All Programs, Brother, FAX-
XXXX or MFC-XXXX (where XXXX is your
model name) from the programs group, and
then choose User’s Guides.
If you have not installed the software, you can
find the documentation on the CD-ROM by
following the instructions below:
a Turn on your computer. Insert the CD-
ROM into your CD-ROM drive.
If the Brother screen does not appear
automatically, go to My Computer
(Computer), double-click the CD-ROM
icon, and then double-click start.exe.
b If the model name screen appears, click
your model name.
d Click Documentation.
e Click PDF documents. If the country
screen appears, choose your country.
After the list of User’s Guides appears,
choose the guide you want to read.
Viewing Documentation (Macintosh) 1
a Turn on your Macintosh. Insert the CD-
ROM into your CD-ROM drive. The
following window will appear.
b Double-click the Documentation icon.
c If the language screen appears, double-
click your language folder.
d Double-click top.pdf. If the country
screen appears, choose your country.
3
Page 12
Chapter 1
Note
e After the list of User’s Guides appears,
choose the guide you want to read.
How to find Scanning instructions
(For FAX-2950, MFC-7240 and MFC-
7290)
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User’s Guide
Scanning
ControlCenter
Nuance™ PaperPort™ 12SE How-toGuides
(Windows
The complete Nuance™ PaperPort™
12SE How-to- Guides can be viewed from
the Help selection in the Nuance™
PaperPort™ 12SE application.
®
)
Presto! PageManager User’s Guide
(Macintosh)
Presto! PageManager must be
1
downloaded and installed before use. See
Accessing Brother Support (Macintosh)
(For FAX-2950, MFC-7240 and MFC-
7290) uu page 5 for further instructions.
The complete Presto! PageManager
User’s Guide can be viewed from the Help
selection in the Presto! PageManager
application.
4
Page 13
General information
Accessing Brother
Support (Windows®)
(For FAX-2950, MFC7240 and MFC-7290)
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the CD-ROM.
Click Brother Support on the main menu.
The following screen will appear:
Accessing Brother
Support (Macintosh)
(For FAX-2950, MFC7240 and MFC-7290)
1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
1
1
To access our Web site
(http://www.brother.com/
Home Page.
For the latest news and product support
information
(http://solutions.brother.com/
Brother Solutions Center.
To visit our Web site for genuine Brother
supplies
(http://www.brother.com/original/
Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/
for FREE photo projects and printable
downloads, click Brother
CreativeCenter.
To return to the main page, click Back.
Or, if you have finished, click Exit.
) click Brother
), click
), click
To download and install Presto!
PageManager, click Presto!
PageManager.
To register your machine from the Brother
Product Register Page
(http://www.brother.com/registration/
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/
Brother Solutions Center.
To visit our Web site for genuine Brother
)
Supplies
(http://www.brother.com/original/
Supplies Information.
), click
),
), click
5
Page 14
Chapter 1
1
2
3
7
8
9
1
2
3
7
8
9
Control panel overview 1
FAX-2840 1
FAX-2950, MFC-7240 and MFC-7290 have the same keys. 1
6
Page 15
General information
2
3
4
5
6
7
2
3
4
5
6
7
1
7
Page 16
Chapter 1
1 One Touch keys
These 11 keys give you instant access to 22
previously stored numbers.
Shift
Lets you access One Touch numbers 12 to 22
when held down.
2LCD
Displays messages to help you set up and use
your machine.
3 Mode keys:
FAX
Puts the machine in FAX mode.
(For FAX-2950, MFC-7240 and MFC-7290)
SCAN
Puts the machine in SCAN mode.
COPY
Puts the machine in COPY mode.
4 Dial pad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
The # key temporarily switches the dialling
mode from Pulse to Tone during a telephone
call (not available in New Zealand).
5Stop/Exit
Stops an operation or exits from a menu.
6Start
Lets you start sending faxes or making copies.
7 Menu keys:
Clear
Deletes entered data or lets you cancel the
current setting.
Menu
Lets you access the Menu to program your
settings in the machine.
OK
Lets you store your settings and confirm LCD
messages on the machine.
Volume keys:
d or c
Press to scroll backwards or forwards through
menu selections. Press to change the volume
when in fax or standby mode.
a or b
Press to scroll through the menus and options.
Address Book
Lets you access speed dial numbers directly.
8 COPY key:
Options
You can quickly and easily choose temporary
settings for copying.
9 FAX keys:
Hook/Hold
Press before dialing if you want to make sure a
fax machine will answer, and then press Start.
Lets you place telephone calls on hold.
Redial/Pause
Redials the last number called. It also inserts a
pause when programming quick dial numbers
or when dialling a number manually.
Resolution
Sets the resolution when sending a fax.
8
Page 17
General information
Volume settings 1
Ring volume 1
You can choose a range of ring volume
levels, from High to Off.
While in FAX mode press or to adjust
the volume level. The LCD will show the
current setting, and each key press will
change the volume to the next level. The
machine will keep the new setting until you
change it.
You can also change the ring volume through
the menu:
a Press Menu, 1, 3, 1.
b Press a or b to choose Off, Low, Med or
High.
Press OK.
c Press Stop/Exit.
Speaker volume 1
You can choose a range of speaker volume
levels, from High to Off.
a Press Menu, 1, 3, 3.
b Press a or b to choose Off, Low, Med or
High.
Press OK.
c Press Stop/Exit.
1
Beeper volume 1
When the beeper is on, the machine will beep
when you press a key, make a mistake, or
after you send or receive a fax. You can
choose a range of volume levels, from High
to Off.
a Press Menu, 1, 3, 2.
b Press a or b to choose Off, Low, Med or
High.
Press OK.
c Press Stop/Exit.
9
Page 18
2
Loading paper 2
Loading paper and print media
The machine can feed paper from the
standard paper tray or manual feed slot.
(For FAX-2950, MFC-7240 and MFC-7290)
When you put paper into the paper tray, note
the following:
If your application software supports
paper size selection on the print menu,
you can select it through the software. If
your application software does not
support it, you can set the paper size in
the printer driver or by using the control
panel buttons.
Loading paper in the standard paper tray 2
You can load up to 250 sheets. Paper can be
loaded up to the maximum paper mark (b b b)
on the right-hand side of the paper tray. (For
the recommended paper to use, see Paper
capacity of the paper trays uu page 18.)
Printing on plain paper, thin paper or
recycled paper from the standard
2
paper tray
a Pull the paper tray completely out of the
machine.
2
10
Page 19
b While pressing the green paper-guide
Note
release lever, slide the paper guides to
fit the paper size you are loading in the
tray. Make sure that the guides are
firmly in the slots.
Loading paper
(For Asia) For Legal or Folio size paper,
press the release button in the bottom of
the paper tray and then pull out the back
of the paper tray. (Legal or Folio size
paper is not available in some regions.)
c Fan the stack of paper well to avoid
paper jams and misfeeds.
2
d Put paper in the tray and make sure:
The paper is below the maximum
paper mark (b b b) (1).
Overfilling the paper tray will cause
paper jams.
The side to be printed on must be
face down.
The paper guides touch the sides of
the paper so it will feed correctly.
11
Page 20
Chapter 2
Note
1
2
1
e Put the paper tray firmly back in the
machine. Make sure that it is completely
inserted into the machine.
f Raise the ADF document output support
flap (1) and unfold the support flap (2) to
prevent paper from sliding off the facedown output tray.
Loading paper in the manual feed slot 2
You can load envelopes and special print
media one at a time into this slot. Use the
manual feed slot to print or copy on labels,
envelopes or thicker paper.
The machine automatically turns on the
Manual Feed mode when you put paper in
the manual feed slot.
Printing on plain paper, thin paper or recycled paper from the manual feed slot
a Raise the ADF document output support
flap (1) and unfold the support flap (2) to
prevent paper from sliding off the facedown output tray, or remove each page
as soon as it comes out of the machine.
2
1
2
12
Page 21
Loading paper
Note
b Open the manual feed slot cover.
c Using both hands, slide the manual feed
slot paper guides to the width of the
paper that you are going to use.
d Using both hands, put one sheet of
paper in the manual feed slot until the
front edge of the paper touches the
paper feed roller. When you feel the
machine pull in the paper, let go.
Printing on thick paper, bond paper, labels and envelopes
When the back output tray is pulled down, the
machine has a straight paper path from the
manual feed slot through to the back of the
machine. Use this paper feed and output
method when you want to print on thick
paper, labels or envelopes.
2
2
Remove each printed sheet or envelope
immediately to prevent a paper jam.
13
Page 22
Chapter 2
Note
a Open the back cover (back output tray).
<For envelopes only>
Pull down the two green levers, one on the
left-hand side and one on the right-hand
side, as shown in the following illustration.
14
b Open the manual feed slot cover.
Page 23
Loading paper
Note
c Using both hands, slide the manual feed
slot paper guides to the width of the
paper that you are going to use.
d Using both hands, put one sheet of
paper or one envelope in the manual
feed slot until the front edge of the paper
or envelope touches the paper feed
roller. When you feel the machine pull in
the paper, let go.
2
• Put the paper into the manual feed slot
with the side to be printed face up.
• Make sure that the print media is straight
and in the correct position on the manual
feed slot. If it is not, the paper may not be
fed correctly, resulting in a skewed
printout or a paper jam.
• Do not put more than one sheet of paper
in the manual feed slot at any one time, as
it may cause a jam.
• If you put any print media in the manual
feed slot before the machine is in Ready
mode, the print media may be ejected
without being printed on.
15
Page 24
Chapter 2
1
3
24
Unscannable and unprintable areas 2
The figures below show the maximum unscannable and unprintable areas. The unscannable and
unprintable areas may vary depending on the paper size you are using.
Usage Document
Size
Top (1)
Bottom (3)
Left (2)
Right (4)
Fax (Send) Letter 3 mm 4 mm
Legal
2
3 mm 4 mm
A4 3 mm 1 mm
Copy
*a single copy
or a 1 in 1 copy
1
Scan
Letter 3 mm 4 mm
Legal
2
3 mm 4 mm
A4 3 mm 3 mm
Letter 3 mm 3 mm
Legal
2
3 mm 3 mm
A4 3 mm 3 mm
Print
1
Letter 4.23 mm 6.35 mm
Legal
2
4.23 mm 6.35 mm
A4 4.23 mm 6.01 mm
1
For FAX-2950, MFC-7240 and MFC-7290
2
For Asia
16
Page 25
Loading paper
Paper settings 2
Paper Type 2
Set up the machine for the type of paper you are
using. This will give you the best print quality.
a Press Menu, 1, 2, 1.
b Press a or b to choose Thin, Plain,
Thick, Thicker, Recycled Paper or
Label.
Press OK.
c Press Stop/Exit.
Paper Size 2
(For Oceania)
You can use several different sizes of paper
for printing copies: A4, Letter, Executive, A5,
A5 L, A6, B5, or B6 and for printing faxes: A4
or Letter.
(For Asia)
You can use several different sizes of paper
for printing copies: A4, Letter, Legal,
Executive, A5, A5 L, A6, B5, B6 and Folio and
for printing faxes: A4, Letter, Legal or Folio
(215.9 mm x 330.2 mm).
Acceptable paper and other print media 2
Print quality may vary according to the type of
paper you are using.
You can use the following types of print
media: thin paper, plain paper, thick paper,
bond paper, recycled paper, labels or
envelopes.
For best results, follow the instructions below:
DO NOT put different types of paper in the
paper tray at the same time because it
may cause paper jams or misfeeds.
For correct printing, you must choose the
same paper size from your software
application as the paper in the tray (For
FAX-2950, MFC-7240 and MFC-7290).
Avoid touching the printed surface of the
paper immediately after printing.
Before you buy a lot of paper, test a small
quantity to make sure the paper is
suitable.
2
When you change the size of paper in the
tray, you will also need to change the setting
for paper size at the same time so your
machine can fit the document or an incoming
fax on the page.
a Press Menu, 1, 2, 2.
b (For Oceania)
Press a or b to choose A4, Letter,
Executive, A5, A5 L, A6, B5, or B6.
Press OK.
(For Asia)
Press a or b to choose A4, Letter,
Legal, Executive, A5, A5 L, A6, B5,
B6 or Folio.
Press OK.
c Press Stop/Exit.
17
Page 26
Chapter 2
Type and size of paper 2
The machine can print on paper loaded from either the standard paper tray or manual feed slot.
(For FAX-2950, MFC-7240 and MFC-7290)
The name for the paper trays in the printer driver in this Guide are as follows: 2
Trays Name
Standard Paper Tray Tray1
Manual Feed Slot Manual
Paper capacity of the paper trays 2
Paper size Paper types No. of sheets
Standard Paper Tray (For Oceania)
A4, Letter, B5,
Executive, A5, A5 (Long
Edge), A6, B6
(For Asia)
A4, Letter, Legal
Executive, A5, A5 (Long
Edge), A6, B5, B6 and
1 2
Folio
Manual Feed Slot Width: 76.2 to 216 mm
Length: 116 to 406.4 mm
.
2
,
Plain paper, Thin paper
and Recycled paper
Plain paper, Thin paper,
Thick paper,
Bond paper,
Recycled paper,
Envelopes and Labels
Up to 250 [80 gsm]
Single sheet [80 gsm]
1
Folio size is 215.9 mm × 330.2 mm.
2
Legal or Folio size paper are not available in some regions.
18
Page 27
Loading paper
Recommended paper specifications 2
The following paper specifications are suitable for this machine.
Basis weight 75-90 gsm
Thickness 80-110 m
Roughness Higher than 20 sec.
Stiffness
Grain direction Long grain
Volume resistivity
Surface resistivity
Filler
Ash content Below 23 wt%
Brightness Higher than 80%
Opacity Higher than 85%
90-150 cm
10e9-10e11 ohm
10e
CaCO
Only use paper made for plain paper copying.
Only use paper that is 75 to 90 gsm.
3
/100
9
-10e12 ohm-cm
(Neutral)
3
2
Only use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.
This machine can use recycled paper that meets DIN 19309 specifications.
19
Page 28
Chapter 2
Important
1
1
Handling and using special paper 2
The machine is designed to work well with
most types of xerographic and bond paper.
However, some paper variables may have an
effect on print quality or handling reliability.
Always test samples of paper before
purchasing to ensure desirable performance.
Store paper in its original packaging and keep
it sealed. Keep the paper flat and away from
moisture, direct sunlight and heat.
Some important guidelines when selecting
paper are:
DO NOT use inkjet paper because it may
cause a paper jam or damage your
machine.
Preprinted paper must use ink that can
withstand the temperature of the
machine’s fusing process of 392 degrees
Fahrenheit (200 degrees centigrade).
If you use bond paper, paper that has a
rough surface or paper that is wrinkled or
creased, the paper may exhibit degraded
performance.
Types of paper to avoid 2
Some types of paper may not perform well
or may cause damage to your machine.
DO NOT use paper:
• that is highly textured
• that is extremely smooth or shiny
• that is curled or warped
1 A curl of 2 mm or greater may cause
jams to occur.
• that is coated or has a chemical finish
• that is damaged, creased or folded
• that exceeds the recommended weight
specification in this guide
• with tabs and staples
• with letterheads using low temperature
dyes or thermography
• that is multipart or carbonless
• that is designed for inkjet printing
If you use any of the types of paper listed
above, they may damage your machine.
This damage may not be covered under
any Brother warranty or service
agreement.
20
Page 29
Loading paper
Important
Envelopes 2
Most envelopes designed for laser printers
will be suitable for your machine. However,
some envelopes may have feed and printquality problems because of the way they
have been made. A suitable envelope should
have edges with straight, well-creased folds
and the leading edge should not be thicker
than two sheets of paper. The envelope
should lie flat and not be of baggy or flimsy
construction. You should buy quality
envelopes from a supplier who understands
that you will be using the envelopes in a laser
machine.
Envelopes can be fed from the manual feed
slot one at a time. We recommend that you
print a test envelope to make sure the print
results are what you want before you print or
purchase a large quantity of envelopes.
Types of envelopes to avoid 2
• with edges that are not straight or
consistently square
• with windows, holes, cut-outs or
perforations
• with glue on the surface as shown in
the figure below
• with double flaps as shown in the figure
below
2
DO NOT use envelopes:
• that are damaged, curled, wrinkled or
an unusual shape
• that are extremely shiny or textured
• with clasps, staples, snaps or tie
strings
• with self-adhesive closures
• that are of a baggy construction
• that are not sharply creased
• that are embossed (have raised writing
on them)
• that were previously printed by a laser
machine
• that are pre-printed on the inside
• that cannot be arranged neatly when
stacked
• that are made of paper that weighs
more than the paper weight
specifications for the machine
• with sealing flaps that are not folded
down when purchased
• with sealing flaps as shown in the
figure below
• with each side folded as shown in the
figure below
21
Page 30
Chapter 2
Important
If you use any of the types of envelopes
listed in this guide, they may damage your
machine. This damage may not be
covered under any Brother warranty or
service agreement.
Labels 2
The machine will print on most types of labels
designed for use with a laser machine. Labels
should have an adhesive that is acrylic-based
since this material is more stable at the high
temperatures in the fuser unit. Adhesives
should not come in contact with any part of
the machine, because the label stock may
stick to the drum unit or rollers and cause
jams and print quality problems. No adhesive
should be exposed between the labels.
Labels should be arranged so that they cover
the entire length and width of the sheet. Using
labels with spaces may result in labels
peeling off and causing serious jams or print
problems.
All labels used in this machine must be able
to withstand a temperature of 392 degrees
Fahrenheit (200 degrees centigrade) for a
period of 0.1 seconds.
Types of labels to avoid 2
Do not use labels that are damaged, curled,
wrinkled or an unusual shape.
• DO NOT feed part used label sheets. The
exposed carrier sheet will damage your
machine.
• Label sheets should not exceed the paper
weight specifications described in this
User’s Guide. Labels exceeding this
specification may not feed or print
correctly and may cause damage to your
machine.
• DO NOT reuse or insert labels that have
previously been used or are missing any
labels on the sheet.
Do not feed a label sheet through the
machine more than one time.
22
Page 31
3
Note
Important
Note
Important
1
Loading documents 3
How to load documents
You can send a fax, make copies and scan
from the ADF (Automatic Document Feeder).
The scan feature is available for FAX2950, MFC-7240 and MFC-7290.
Using the automatic document feeder (ADF) 3
The ADF can hold up to 20 pages and feeds
each sheet individually. Use standard 80 gsm
paper and always fan the pages before
putting them in the ADF.
Document Sizes Supported 3
Length: 147.3 to 355.6 mm
Width: 147.3 to 215.9 mm
Weight:
64 to 90 gsm
How to load documents 3
a Unfold the ADF document support (1)
3
and the ADF document output support
flap (2).
2
b Fan the pages well.
c Stagger the pages of your document
face down top edge first, in the ADF until
the LCD display message changes and
you feel it touch the feed rollers.
1
3
• DO NOT use paper that is curled,
• DO NOT use cardboard, newspaper or
• To avoid damaging your machine while
wrinkled, folded, ripped, stapled, paperclipped, glued or taped.
fabric with the ADF.
using the ADF, DO NOT pull on the
document while it is feeding.
Make sure documents with correction fluid
or written with ink are completely dry.
d Adjust the paper guides (1) to fit the
width of your document.
To avoid damaging your machine while
using the ADF, DO NOT pull on the
document while it is feeding.
23
Page 32
4
Note
Sending a fax 4
How to send a fax 4
The following steps show how to send a fax.
a When you want to send a fax, or change
fax send or receive settings, press the
(FAX) key to illuminate it in
green.
b Place the document face down in the
ADF. (See Using the automatic
document feeder (ADF) uu page 23.)
c Set the fax resolution or contrast if you
want to change them.
For more advanced fax sending
operations and settings, see Advanced
User’s Guide: Sending a fax.
Broadcast
d Enter the fax number using the dial pad,
a One Touch key or press (Address
Book) and enter the three-digit Speed
Dial number.
e Press Start.
The machine starts scanning and
sending the document.
To cancel, press Stop/Exit.
Cancelling a fax in progress 4
Press Stop/Exit to cancel the fax. If you
press Stop/Exit while the machine is dialling
or sending, the LCD will ask you to confirm.
Dialing #XXX
1.Clear 2.Exit
Sending #XXX P01
1.Clear 2.Exit
Press 1 to cancel the fax.
Delayed Fax
Batch TX
Real Time TX
Polled TX
Overseas Mode
Fax Resolution
Contrast
Coverpg Setup
Coverpage Note
24
Page 33
Transmission verification
Note
report 4
You can use the Transmission Verification
Report as proof that you sent a fax. This
report lists the receiving party’s name or fax
number, the time and date of transmission,
duration of transmission, number of pages
sent, and whether or not the transmission
was successful.
There are several settings available for the
Transmission Verification Report:
On: Prints a report after every fax you
send.
On+Image: Prints a report after every fax
you send. A portion of the fax’s first page
appears on the report.
Off: Prints a report if your fax is
unsuccessful due to a transmission error.
Off is the default setting.
Off+Image: Prints a report if your fax is
unsuccessful due to a transmission error.
A portion of the fax’s first page appears on
the report.
Sending a fax
4
a Press Menu, 2, 4, 1.
b Press a or b to choose On, On+Image,
Off or Off+Image.
Press OK.
c Press Stop/Exit.
• If you choose On+Image or Off+Image,
the image will only appear on the
Transmission Verification Report if Real
Time Transmission is set to Off. (See
Advanced User’s Guide: Real Time
Transmission.)
• If your transmission is successful, OK will
appear next to RESULT on the
Transmission Verification Report. If the
transmission is not successful, ERROR will
appear next to RESULT.
25
Page 34
Note
Receiving a fax 5
5
Receive modes 5
(For Oceania) You can use two sizes of paper for printing faxes: A4 and Letter.
(For Asia) You can use four sizes of paper for printing faxes: A4, Letter, Legal or Folio.
You must choose a receive mode depending on the external devices and telephone services you
have on your line.
Choosing the receive mode 5
By default, your machine will automatically receive any faxes that are sent to it. The diagrams
below will help you choose the correct mode. (For more detailed information about the receive
modes, see Using receive modes uu page 27.)
Do you want to use the telephone features of your machine (if available) or
an external telephone or external telephone answering device connected on the
same line as the machine?
Yes
Are you using the voice message function of
an external telephone answering device?
No
Do you want the machine to answer fax and
telephone calls automatically?
To set the receive mode follow the instructions below:
a Press Menu, 0, 1.
b Press a or b to choose the receive mode.
Press OK.
c Press Stop/Exit.
The LCD will display the current receive mode.
No
Fax Only
Manual
No
Fax/Tel
Yes
External TAD
Yes
26
Page 35
Receiving a fax
Using receive modes 5
Some receive modes answer faxes
automatically (Fax Only and Fax/Tel).
You may want to change the Ring Delay
before using these modes. (See Ring Delay
uu page 28.)
Fax Only 5
Fax Only mode will automatically answer every call as a fax.
Fax/Tel 5
Fax/Tel mode helps you automatically manage incoming calls, by recognising whether they are fax or voice calls and dealing with them in one of the following ways:
Faxes will be automatically received.
Voice calls will start the F/T ring to tell you
to pick up the line. The F/T ring is a fast
double ring made by your machine.
External TAD 5
External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be dealt with in the following ways:
Faxes will be automatically received.
Voice callers can record a message on the
external TAD.
(For more information, see Connecting an
external TAD uu page 37.)
5
Use this mode if you receive few voice calls.
(Also see Ring Delay uu page 28 and F/T
Ring Time (Fax/Tel mode only) uu page 28.)
Manual 5
Manual mode turns off all automatic answering functions unless you are using the
Distinctive Ring
1
Fax Ability in New Zealand.
To receive a fax in Manual mode lift the
machine’s handset or press Hook/Hold.
When you hear fax tones (short repeating
beeps), press Start to receive a fax. You can
also use the Fax Detect feature to receive
faxes by lifting a handset on the same line as
the machine.
(Also see Fax Detect uu page 29.)
If you use a computer modem on the same
line, Faxing will not operate correctly.
1
feature.
27
Page 36
Chapter 5
Receive Mode settings 5
Ring Delay 5
The Ring Delay setting sets the number of
times the machine rings before it answers in
Fax Only and Fax/Tel modes.
If you have external or extension telephones
on the same line as the machine, choose the
maximum number of rings. (See Operation
from external or extension telephones
uu page 39 and Fax Detect uu page 29.)
a Make sure you are in FAX mode .
b Press Menu, 2, 1, 1.
c Press a or b to choose how many times
the line rings before the machine
answers (02-10 for Australia, 01-10 for
New Zealand, 00-10 for some
countries).
Press OK.
F/T Ring Time (Fax/Tel mode only) 5
When somebody calls your machine, you and
your caller will hear the normal telephone ring
sound. The number of rings is set by the Ring
Delay setting.
If the call is a fax, then your machine will
receive it; however, if it is a voice call the
machine will sound the F/T ring (a fast
double-ring) for the time you have set in the
F/T Ring Time setting. If you hear the F/T ring
it means that you have a voice caller on the
line.
Because the F/T ring is made by the machine,
extension and external telephones will not
ring; however, you can still answer the call on
any telephone. (For more information, see
Using Remote Codes uu page 39.)
a Make sure you are in FAX mode .
b Press Menu, 2, 1, 2.
d Press Stop/Exit.
c Press a or b to choose how long the
machine will ring to alert you that you
have a voice call (20, 30, 40 or
70 seconds for Australia and some
countries, 20, 30, 40 or 55 seconds for
New Zealand.).
Press OK.
d Press Stop/Exit.
28
Page 37
Receiving a fax
Note
Fax Detect 5
If FaxDetect is On: 5
The machine can receive a fax automatically,
even if you answer the call. When you see
Receiving on the LCD or hear a click on the
phone line through the handset you are
using, just replace the handset. Your
machine will do the rest.
If Fax Detect is Semi: 5
The machine will only receive a fax call
automatically if you answered it using the
machine’s handset.
If you answered at an extension or external
telephone, press l51 (l91 for New Zealand).
(See Operation from external or extension
telephones uu page 39.)
If Fax Detect is Off: 5
If you are at the machine and answer a fax
call by lifting the machin’s handset, press
Start to receive.
If you answered at an extension telephone
press l51 (l91 for New Zealand). (See
Operation from external or extension
telephones uu page 39.)
c Press a or b to choose On, Semi or Off.
Press OK.
d Press Stop/Exit.
5
• If this feature is set to On, but your
machine does not connect a fax call when
you lift an extension telephone handset,
press the fax receive code l51 (l91 for
New Zealand).
• If you send faxes from a computer on the
same telephone line and the machine
intercepts them, set Fax Detect to Off.
• We do not recommend having a PC plus
fax machine on the same line.
a Make sure you are in FAX mode .
b Press Menu, 2, 1, 3.
29
Page 38
Important
Note
Using PC-FAX (For FAX-2950,
6
MFC-7240 and MFC-7290)
PC-Fax Receive (For
Windows
If you turn on the PC-Fax Receive feature
your machine will store received faxes in
memory and send them to your PC
automatically. You can then use your PC to
view and store these faxes.
Even if you have turned off your PC (at night
or the weekend, for example), your machine
will receive and store your faxes in its
memory. The LCD will show the number of
stored faxes received, for example: PC Fax
Msg:001.
When you start your PC and the PC-Fax
Receiving software runs, your machine
transfers your faxes to your PC automatically.
To transfer the received faxes to your PC you
must have the PC-FAX Receiving software
running on your PC. (For details, see
Software User’s Guide: PC-FAX receiving.)
a Press Menu, 2, 5, 1.
®
only) 6
6
If you choose Backup Print On, the
machine will also print the fax at your
machine so you will have a copy. This is a
safety feature in case if there is a power
failure before the fax is forwarded or a
problem at the receiving machine.
(MFC-7240 only)
The faxes stored in the machine’s memory
will be deleted.
• Before you can set up PC-Fax Receive
you must install the MFL-Pro Suite
software on your PC. Make sure your PC
is connected and turned on. (For details,
see Software User’s Guide: PC-FAX
receiving.)
• If your machine has a problem and is
unable to print faxes in memory, you can
use this setting to transfer your faxes to a
PC. (For details, see Error and
maintenance messages uu page 78.)
b Press a or b to choose PC Fax
Receive.
Press OK.
c The LCD shows a reminder to start the
PC-FAX Receive program on your
computer. If you have started the PCFAX Receive program, press OK. If you
have not started the PC-FAX Receive
program, see Software User’s Guide:
PC-FAX receiving.
d Press a or b to choose On or Off.
Backup Print
Off
Press OK.
e Press Stop/Exit.
30
• PC-Fax Receive is not supported in Mac
OS.
Page 39
Using PC-FAX (For FAX-2950, MFC-7240 and MFC-7290)
PC-Fax Send 6
The Brother PC-FAX feature lets you use
your PC to send a document from an
application as a standard fax. You can send a
file created in any application on your PC as
a PC-FAX. You can even attach a cover
page. For details, See Software User’s
Guide: PC-FAX sending.
How to send a PC-FAX: 6
Contact your application vendor if you need
more support.
a From your application select File, and
then Print.
The Print dialog box will be displayed.
(The steps may vary depending on your
application.)
b Select the Brother PC-FAX.
c Click Print.
The Brother PC FAX sending dialog will
be displayed.
d Enter the recipient’s fax number using
your computer keyboard or by clicking
the numeric keypad of the Brother PCFAX sending dialog. You can also select
a stored number from the Brother PCFAX Address Book.
e Click Start.
Your document will be sent to the
Brother machine and then faxed to the
recipient.
6
31
Page 40
7
Note
Telephone and external devices 7
Voice operations 7
Voice calls can be made with the handset by
using the dial pad, One Touch key or by
pressing (Address Book) and entering a
three-digit Speed Dial number.
Making a telephone call 7
a Pick up the handset.
b When you hear the dial tone, enter a
number using the dial pad, One Touch
key or press (Address Book) and
enter a three-digit Speed Dial number.
c Replace the handset to hang up.
Hold 7
a Press Hook/Hold to put a call on Hold.
You can replace the handset without
disconnecting the call.
b Pick up the machine’s handset to
release the call from Hold.
Telephone line services
Features like Voice Mail, Call Waiting, Call
Waiting/Caller ID, RingMaster, answering
services, alarm systems or other custom
features on one telephone line may create
problems with the operation of your machine.
Do you have Voice Mail? 7
If you have Voice Mail on the telephone line
that you will install your new Machine on,
there is a strong possibility that Voice Mail
and the Machine will conflict with each other
while receiving incoming calls. However, the
Distinctive Ring feature allows you to use
more than one number on your line, so both
Voice Mail and the Machine can work
together without any problems. If each one
has a separate telephone number, neither will
interfere with the other's operations.
If you decide to get the Distinctive Ring
service from the telephone company, you will
need to follow the directions to 'register' the
new Distinctive Ring pattern they give you.
This is so your Machine can recognize its
incoming calls.
7
You can pick up an extension telephone
and continue speaking without releasing
the call from Hold on the machine.
32
Page 41
Telephone and external devices
Note
All extension telephones ring
twice, fax machine is silent.
Fax machine
automatically
receives and prints
fax message
without ringing.
Fax machine
begins ringing
on third ring.
Registered
Fax
Number
Main number
(Voice Number)
You answer the call
at an external
telephone or an
extension telephone.
Telephone Answering
Device (TAD)
answers the call.
Incoming Call
(either Voice or Fax)
Flowchart Sequence of Incoming call
Telephone Service for Australia 7
Distinctive Ring 7
Distinctive Ring 1 is a function of your Brother
machine that allows a person with one line to
receive fax and voice calls through two
different phone numbers on that one line.
Brother uses the term “Distinctive Ring”, but
telephone companies market the service
under a variety of names. This service
establishes a second telephone number on
the same line as your existing telephone
number, and each number has its own ring
pattern. Typically, the original number rings
with the standard ring pattern and is used for
receiving voice calls, and the second number
rings with a different ring pattern and is used
for receiving faxes. Only one call can be
answered (or made) at any one time and
while this call is in progress, incoming calls to
either number will be presented with a busy
tone.
How does your telephone company's “Distinctive Ring” service work?
Using “Distinctive Ring” service of your
telephone company is the most efficient way
to receive both fax and telephone calls on the
same line. When the voice call comes in, all
phones (extension and external) and the fax
machine will ring to alert you to pick it up. If a
fax call comes in, the fax machine will answer
automatically without ringing, whereas the
extension and external phones will ring twice
with a Distinctive Ring pattern. It is also a
more efficient way of operating a Fax
machine with an extension phone as you do
not have to use the remote activation codes.
It gives you two independent numbers
without the higher cost of a second line.
7
7
1
Contact your Telephone Service Provider to
determine availability and any other related details.
After you have set the Distinctive Ring
feature to On, the receive mode is set to
Manual automatically. Your Distinctive
Ring Number does not allow Voice calls only Faxes. You can not change the
receive mode from Manual mode while
the Distinctive Ring is set to on.
What does Brother's “Distinctive Ring” do?
The Brother machine has a Distinctive Ring 1
feature that allows you to use your machine to
take full advantage of the telephone
company's Distinctive Ring service. The new
telephone number on your line can just
receive faxes.
33
7
Page 42
Chapter 7
Note
Set the Distinctive Ring to ON 7
After you have set the Distinctive Ring feature
to ON, the receive mode is set to Manual
automatically. Your Distinctive Ring Number
does not allow Voice Calls - only Faxes.
You cannot change the receive mode to
another mode while the Distinctive Ring is set
to on.
a Press Menu, 2, 0, 2.
b Press a or b to choose On.
c Press OK.
d Press Stop/Exit. Distinctive Ring is now
set to on.
Turning off Distinctive Ring
a Press Menu, 2, 0, 2.
b Press a or b to choose Off.
c Press OK.
Telephone Service for New Zealand 7
FaxAbility 7
FaxAbility is a service offered by Telecom
that allows you to have an additional number
on one telephone line, with its own distinctive
ring pattern. This way, when you get an
incoming call, you can identify the number
being called by its ring.
How Will the Fax Machine Treat All Other Numbers?
FaxAbility mode ensures that the machine
will answer calls to the FaxAbility (secondary)
number. When a call comes in to your main
number, all the telephones will ring. You can
set an external answering device (TAD) to
answer calls on the other number(s). (See the
chart in the following page.)
7
d Press Stop/Exit.
If you turn off Distinctive Ring, the
machine will stay in Manual receive
mode. You will need to set the Receive
Mode again. (See Choosing the receive
mode uu page 26.)
What is the Advantage of Using the FaxAbility Function?
Using FaxAbility is the most efficient way to
receive both fax and telephone calls on the
same line. It is much easier for your callers
who dial manually. The fax machine will
answer with receiving tones so they will not
have to press an activation code. And the
people who call to talk on your main number
will not have to talk to your fax machine.
Basically, it gives you two independent
numbers without the higher cost of a second
line.
7
34
Page 43
Telephone and external devices
Note
All extension telephones ring
twice, fax machine is silent.
Fax machine
automatically
receives and prints
fax message
without ringing.
Fax machine
begins ringing
on third ring.
Registered
Fax
Number
Main number
(Voice Number)
You answer the call
at an external
telephone or an
extension telephone.
Telephone Answering
Device (TAD)
answers the call.
Incoming Call
(either Voice or Fax)
Flowchart Sequence of Incoming call
How Does FaxAbility Work? 7
Your telephone number will have the
standard ring pattern of long, long tone, while
the new number will have a ring pattern of
long, silence, long, etc. When FaxAbility is
On, you will not hear the first ring of all
incoming calls on the fax machine. Extension
telephones will ring as usual. If the fax
machine recognizes the ring pattern, all
ringing will stop and the fax machine will
answer and automatically receive the fax
message. Otherwise, you will hear the
extension telephones and the fax machine
continue to ring. The fax machine always
listens to the ring pattern before it answers,
so do not pick up the telephone during that
time. You will quickly learn to recognize the
ring pattern for faxes, so you will not be
tempted to answer that number. Either you or
a telephone answering device can answer
the main number(s).
How to Turn FaxAbility OFF or ON 7
The FaxAbility function is designed to
accommodate the FaxAbility service provided
by Telecom. To change the setting, repeat
Steps 1-3; Step 2 is where you can choose
either On or Off.
Call Waiting beeps caused by incoming calls
on your main number can affect fax
transmissions. If you have FaxAbility Service
but don’t have Call Waiting, you need do
nothing at this stage. If you do have Call
Waiting as well as FaxAbility, set the Call
Waiting menu option to On. See below.
a Press Menu, 2, 0, 2.
b Press a or b to set FaxAbility to On or
Off.
If you have FaxAbility service, choose
On.
Press OK.
c Press a or b to set Call Waiting to On or
Off.
If you have Call Waiting service, choose
On to avoid the trouble caused by Call
Waiting.
Press OK.
7
On, the receive mode is set to Manual
automatically. Unless you have a TAD or
Voice Mail set up on the FaxAbility
After you have set the FaxAbility feature to
number, Manual mode means you must
answer all the call yourself. You can not
change the receive mode to the other
mode while the FaxAbility is set to on.
d Press Stop/Exit.
35
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Chapter 7
Note
Note
Telephone Service for Some Countries 7
Distinctive Ringing (For Singapore and Hong Kong) 7
This machine feature lets you use the
Distinctive Ringing subscriber service offered
by some telephone companies, which allows
you to have several telephone numbers on
one telephone line. Each telephone number
has its own Distinctive Ringing pattern, so
you will know which telephone number is
ringing. This is one way you can have a
separate telephone number for your
machine.
Your machine has a Distinctive Ringing
function, allowing you to dedicate one
telephone number just for receiving faxes.
You will need to set Distinctive Ringing to On.
Set the Distinctive Ring to On 7
After you have set the Distinctive Ring feature
to ON, the receive mode is set to Manual
automatically. Unless you have a TAD or
Voice Mail set up on the Distinctive Ring
number, Manual mode means you must
answer all the calls yourself. You can not
change the receive mode to another mode
while the Distinctive Ring is set to on.
a Press Menu, 2, 0, 2.
b Press a or b to choose On.
c Press OK.
d Press Stop/Exit. Distinctive Ring is now
set to on.
Turning off Distinctive Ring
a Press Menu, 2, 0, 2.
b Press a or b to choose Off.
You can switch it off temporarily, then turn
it back on. When you get a new fax
number, make sure you reset this
function.
• The machine will answer only calls to
the Distinctive Ringing number.
c Press OK.
d Press Stop/Exit.
If you turn off Distinctive Ring, the
machine will stay in Manual receive
mode. You will need to set the Receive
mode again. (Choosing the receive mode
uu page 26.)
36
Page 45
Connecting an external
Note
(Example
for Australia)
1
1
2
TAD 7
You can connect an external Telephone
Answering Device (TAD) to the same line as
your machine. When the TAD answers a call,
your machine will “listen” for the CNG (fax
calling) tones sent by a sending fax machine.
If it hears them it will take over the call and
receive the fax. If it does not hear them, it will
let your TAD take a voice message and the
display will show Ext. Tel in Use.
The external TAD must answer within four
rings (we recommend you set it to two rings).
This is because your machine cannot hear
the CNG tones until the external TAD has
picked up the call. The sending machine will
only send CNG tones for eight to ten more
seconds. We do not recommend using the toll
saver feature on your external TAD if it needs
more than four rings to activate it.
Telephone and external devices
1TAD
2 Protective Cap
a Set your external TAD to one or two
rings. (The machine’s Ring Delay
setting does not apply.)
b Record the outgoing message on your
external TAD.
7
c Set the TAD to answer calls.
If you have problems receiving faxes,
reduce the ring delay setting on your
external TAD to one or two rings.
Connections 7
The external TAD must be connected as
shown in the illustration below.
Before you connect an external TAD, remove
the protective cap (2) from the EXT. jack on
the machine.
d Set the Receive Mode to External
TAD. (See Choosing the receive mode
uu page 26.)
Recording an outgoing message (OGM) 7
a Record 5 seconds of silence at the
beginning of your message. This allows
your machine time to listen for fax tones.
b Limit your speaking to 20 seconds.
c End your 20-second message by giving
your Remove Activation Code for
people sending manual faxes. For
example: “After the beep, leave a
message or press l51 (l91 for New
Zealand) and Start to send a fax.”
37
Page 46
Chapter 7
Note
Note
(Example
for Australia)
1
2
3
• You need to turn the Remote Codes
setting to on to use the Fax Activation
Code l51 (l91 for New Zealand). (See
Using Remote Codes uu page 39.)
• We recommend beginning your OGM with
an initial 5 second silence because the
machine may not hear the fax tones over
a voice. You may try leaving out this
pause, but if your machine has trouble
receiving faxes, then you should re-record
the OGM to include it.
Multi-line connections (PABX)7
External and extension telephones 7
You need to turn the Remote Codes
setting to on to use the Remote Activation
Code l51 (l91 for New Zealand) and
Remote Deactivation Code #51 (#91 for
New Zealand). (See Using Remote Codes
uu page 39.)
Connecting an external or extension telephone 7
Most offices use a central telephone system.
Brother recommends that all our Fax/MFC
machines be connected to a discreet
(dedicated) line. Although a particular PABX
may appear to work with a particular model of
fax machine, we cannot guarantee that the
unit will operate correctly.
You can connect a separate telephone
directly to your machine as shown in the
diagram below.
Before you connect an external telephone,
remove the protective cap (3) from the EXT.
jack on the machine.
While it is often relatively simple to connect a
fax machine to a PABX, (Private Automatic
Branch Exchange), we suggest that you
contact the company that installed your
telephone system and ask them to connect
the fax machine for you.
Brother does not recommend the use of a
PABX line. PABX limitations in general can
cause some functions of the fax machine not
to work correctly.
1 Extension telephone
2 External telephone
3 Protective Cap
When you are using an external telephone,
the LCD shows Ext. Tel in Use.
38
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Telephone and external devices
Note
Note
Operation from external or extension telephones 7
If you answer a fax call on an extension
telephone, or an external telephone that is
correctly connected to the machine through
the T-piece connection, you can make your
machine take the call by using the Remote
Activation code. When you press the Remote
Activation code l51 (l91 for New Zealand)
the machine starts to receive the fax.
If you answer a call and no one is on the line:
You should assume that you’re receiving a
manual fax.
Press l51 (l91 for New Zealand) and wait for
the chirp or until the LCD shows Receiving,
and then hang up.
You can also use the Fax Detect feature to
make your machine automatically take the
call. (See Fax Detect uu page 29.)
Using a non-Brother cordless external handset 7
If your non-Brother cordless telephone is
connected to the telephone line cord (see
Connecting an external or extension
telephone uu page 38) and you typically
carry the cordless handset elsewhere, it is
easier to answer calls during the Ring Delay.
If you let the machine answer first, press
Hook/Hold and then lift the cordless handset.
Press Hook/Hold again so you can transfer
the call to the cordless handset.
7
• If you are always disconnected when
accessing your external TAD remotely, try
changing the Fax Receive Code and
Telephone Answer Code to another threedigit code using the numbers 0-9, l, #.
• Remote Codes might not work with some
telephone systems.
• Not all brands of cordless telephones are
compatible for use with your machine.
7
For Fax/Tel mode only 7
When the machine is in Fax/Tel mode, it will
use the F/T Ring Time (fast/double-ringing) to
alert you to pick up a voice call.
Lift the machine’s handset to answer.
If you are at an extension telephone, you will
need to lift the handset of the extension
telephone during the F/T Ring Time and then
press #51 (#91 for New Zealand) on the
extension telephone between the fast/double
rings to turn the F/T ring off. If no one is on the
line, or if someone wants to send you a fax,
send the call back to the machine by pressing
l51 (l91 for New Zealand).
Using Remote Codes 7
Remote Activation Code 7
If you answer a fax call on an extension
telephone, you can tell your machine to
receive it by pressing the Remote Activation
Code l51 (l91 for New Zealand). Wait for the
chirping sounds then replace the handset.
(See Fax Detect uu page 29.)
If you answer a fax call on the external
telephone, you can make the machine
receive the fax by pressing Hook/Hold and
then Start.
If you answer a fax call on the machine, you
can make the machine receive the fax by
pressing Start.
39
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Chapter 7
Remote Deactivation Code 7
If you receive a voice call and the machine is
in F/T mode, it will start to sound the F/T ring
(pseudo/double-ring) after the initial ring
delay. If you pick up the call on an extension
telephone you can turn the F/T ring off by
pressing #51 (#91 for New Zealand) (make
sure you press this between the rings).
If the machine answers a voice call and
pseudo/double-rings for you to take over, you
can take the call at the machine by lifting the
machine’s handset.
Turning on the Remote Codes 7
You need to turn Remote Activation Code
setting to on to use the Fax Receive Code
and Remote Deactivation Code.
a Make sure you are in FAX mode .
b Press Menu 2, 1, 4.
c Press a or b to choose On.
Press OK.
d If you chose On in step c, enter the new
Remote Activation Code.
Press OK.
e Enter the new Remote Deactivation
Code.
Press OK.
f Press Stop/Exit.
d If you do not want to change the Remote
Activation Code, press OK.
e If you do not want to change the Remote
Deactivation Code, press OK.
f Press Stop/Exit.
Changing the Remote Codes 7
The preset Remote Activation Code is l51
(l91 for New Zealand). The preset Remote
Deactivation Code is #51 (#91 for New
Zealand). If you are always disconnected
when accessing your External TAD, try
changing the three-digit remote codes, for
example ### and 555.
a Make sure you are in FAX mode .
b Press Menu, 2, 1, 4.
c Press a or b to choose On or Off.
Press OK.
40
Page 49
8
Note
Dialling and storing numbers 8
How to dial 8
You can dial in any of the following ways.
Manual dialling 8
Use the dial pad to enter all the digits of the
telephone or fax number.
One Touch dialling 8
Press the One Touch key that stores the
number you want to call. (See Storing
One Touch Dial numbers uu page 42.)
Speed Dialling 8
Press (Address Book) and enter the
three digit Speed Dial number. (See Storing
Speed Dial numbers uu page 43.)
Three-digit number
8
If the LCD shows Register Now? when
you enter a One Touch or a Speed Dial
number, it means that a number is not
stored there.
To dial One Touch numbers 12 to 22, hold
down Shift and then press the One Touch
key.
41
Page 50
Chapter 8
Note
Search 8
You can search alphabetically for names you
have stored in the One Touch and Speed Dial
locations. (See Storing One Touch Dial
numbers uu page 42 and Storing Speed Dial
numbers uu page 43.)
a Press (Address Book) twice.
b Press the dial pad key for the first few
letters of the name. (See Entering text
uu page 123.)
Press OK.
c Press a or b to scroll until you find the
name you are looking for.
Press OK.
d Press Start.
• If you do not enter a letter and press OK in
step b, all registered names will appear.
Press a or b to scroll until you find the
name you are looking for.
• If the LCD shows No Contact Found
when you enter the first few letters of the
name, it means that a name for the letter
is not stored.
Storing numbers 8
You can set up your machine to do the
following types of easy dialling: One Touch,
Speed Dial and Groups for Broadcasting
faxes. When you dial a quick dial number, the
LCD shows the name, if you stored it, or the
number.
If you lose electrical power, the quick dial
numbers stored in the memory will not be lost
because they are stored permanently.
Storing a pause 8
Press Redial/Pause to insert a 3.5-second
pause between numbers. You can press
Redial/Pause as many times as needed to
increase the length of the pause.
Storing One Touch Dial numbers 8
Your machine has 11 One Touch keys where
you can store 22 fax or telephone numbers
for automatic dialling. To access numbers 12
to 22, hold down Shift as you press the One
Touch key.
Fax redial 8
If you are sending a fax automatically and the
line is busy, the machine will automatically
redial up to three times at five minute
intervals.
If you are sending a fax manually and the line
is busy, press Redial/Pause and try it again.
You can call the last number dialled by
pressing Redial/Pause.
Redial/Pause only works if you dialled from
the control panel.
42
a Press the One Touch key where you
want to store the number.
If a number is not stored there, the LCD
shows Register Now? Press 1 to
choose Yes.
b Enter the telephone or fax number (up to
20 characters).
Press OK.
Page 51
Dialling and storing numbers
c Do one of the following:
Enter the name using the dial pad
(up to 15 characters). See Entering
text uu page 123.
Press OK.
Press OK to store the number
without a name.
d To store another One Touch number, go
to a.
Storing Speed Dial numbers 8
You can store your frequently used numbers
as Speed Dial numbers, so that when you dial
you will only have to press a few keys
( (Address Book), the three-digit Speed
Dial number and Start). The machine can
store 200 Speed Dial numbers (001 - 200).
a Press (Address Book) and enter a
three-digit Speed Dial location number
(001-200). If a number is not stored
there, the LCD shows Register Now?
Press 1 to choose Yes.
b Enter the telephone or fax number (up to
20 characters).
Press OK.
c Do one of the following:
Enter the name using the dial pad
(up to 15 characters). See Entering
text uu page 123.
Press OK.
Press OK to store the number
without a name.
d To store another Speed Dial number, go
to a.
Changing One Touch and Speed Dial numbers 8
If you try to change a One Touch or Speed
Dial number, the LCD will show the name or
number already stored there. If the One
Touch or Speed Dial number you are trying to
change has a scheduled job or has been set
to a fax forwarding number, the LCD will ask
you if you want to change the name or
number.
a Do one of the following:
To change a stored One Touch
number, press Menu, 2, 3, 1.
Address Book
1.One Touch Dial
Press the One Touch key you want
to change.
To change a stored Speed Dial
number, press Menu, 2, 3, 2.
Address Book
2.Speed Dial
Enter the Speed Dial number you
want to change, then press OK.
b Do one of the following:
To change the stored data, press 1.
Go to step c.
To exit without making a change,
press Stop/Exit.
#005:MIKE
1.Change 2.Clear
c Edit the number and name using the
following instruction. When you are
finished editing, press OK.
To edit the stored name or number,
press d or c to position the cursor
under the character you want to
change and press Clear. Then enter
the correct character.
8
d Press Stop/Exit.
43
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Chapter 8
Deleting One Touch and Speed Dial numbers 8
If you try to delete a One Touch or Speed Dial
number, the LCD will show the name or
number already stored there. If the One
Touch or Speed Dial number you are trying to
delete has a scheduled job or has been set to
a fax forwarding number, the LCD will ask you
if you want to change the name or number.
a Do one of the following:
To delete a stored One Touch
number, press Menu, 2, 3, 1.
Address Book
1.One Touch Dial
Press the One Touch key you want
to delete.
To delete a stored Speed Dial
number, press Menu, 2, 3, 2.
Address Book
2.Speed Dial
Tone or Pulse
(not available in New Zealand)8
If you have a Pulse dialling service, but need
to send Tone signals (for example, for
telephone banking), follow the instructions
below. If you have a Touch Tone service, you
will not need this feature to send tone signals.
a Pick up the machine’s handset or press
Hook/Hold.
b Press # on the machine’s control panel.
Any digits dialled after this will send tone
signals.
When you hang up, the machine will
return to the Pulse dialling service.
Enter the Speed Dial number you
want to delete then press OK.
b To delete the stored data, press 2.
#005:MIKE
1.Change 2.Clear
c Do one of the following:
To confirm the stored data will be
deleted, press 1.
To exit without deleting the stored
data, press 2.
Erase This Data?
1.Yes 2.No
d Press Stop/Exit.
44
Page 53
9
Note
Stack Copies:01
100%
□□■□□
Auto
Making copies 9
How to copy 9
The following steps show the basic copy
operation. For details about each option, see
Advanced User’s Guide on the CD-ROM.
a When you want to make a copy, press
(COPY) to illuminate it in green.
Make sure you are in COPY mode.
The LCD shows:
Copy settings 9
Press COPY Options key to temporarily
change a copy setting.
For details about changing the following copy
settings and how to make two-sided copies,
see Advanced User’s Guide: Copy settings.
You can change the following copy settings:
Quality
Stack/Sort
Brightness
Contrast
Enlarge/Reduce
Page Layout
Manual Duplex (2-sided)
9
The default setting is FAX mode. You can
change the amount of time that the
machine stays in COPY mode after the
last copy operation. (See Advanced
User’s Guide: Mode Timer.)
b Place the document face down in the
ADF. (See Using the automatic
document feeder (ADF) uu page 23.)
c Press Start.
Stop copying 9
To stop copying, press Stop/Exit.
45
Page 54
Note
How to print from a computer
10
(For FAX-2950, MFC-7240 and
MFC-7290)
(For FAX-2840)
You can download the printer driver from
the Brother Solutions Center at
http://solutions.brother.com/.
Printing a document 10
The machine can receive data from your
computer and print it. To print from a
computer, install the printer driver. (See
Software User’s Guide: Printing for
Windows
Macintosh in Software User’s Guide for
details about the print settings.)
®
or Printing and Faxing for
10
e Click OK.
f Click Print to begin printing.
a Install the Brother printer driver from the
CD-ROM. (See Quick Setup Guide.)
b From your application, choose the Print
command.
c Choose the name of your machine in the
Print dialog box and click Properties
(or Preferences, depending on your
operating system).
d Choose the settings you want in the
Properties dialog box.
Paper Size
Orientation
Copies
Media Type
Resolution
Print Settings
Multiple Page
Duplex/Booklet
Paper Source
46
Page 55
Note
How to scan to a computer
11
(For FAX-2950, MFC-7240 and
MFC-7290)
Before scanning 11
To use the machine as a scanner, install a scanner driver.
Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.)
Scanning a document as a PDF file using ControlCenter4 (Windows®) 11
(For detailed information, See Software User’s Guide: Scanning.)
The screens on your PC may vary depending on your model.
ControlCenter4 is a software utility that lets you quickly and easily access the applications you use
most often. Using ControlCenter4 eliminates the need to manually launch specific applications.
You can use ControlCenter4 on your computer.
11
a Load your document. (See How to load documents uu page 23.)
b Open ControlCenter4 by clicking Start/All Programs/Brother/XXX-XXXX (where XXX-
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
11
47
Page 56
Chapter 11
c If the ControlCenter4 Mode screen appears, choose the Advanced Mode and then click OK.
d Make sure the machine you want to use is selected from the Model pull-down list.
e Set the scanning configuration.
Click Configuration, and then select Button settings, Scan and File.
The configuration dialog box appears. You can change the default settings.
48
Page 57
How to scan to a computer (For FAX-2950, MFC-7240 and MFC-7290)
1
2
3
4
5
1 Choose PDF (*.pdf) from the File Type pull-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
Browse button.
4 You can choose a scanning resolution from the Resolution pull-down list.
5 You can choose the document size from the pull-down list.
f Click OK.
g Click File.
The machine starts the scanning process. The folder where the scanned data is saved will
open automatically.
11
49
Page 58
Chapter 11
50
Page 59
How to scan to a computer (For FAX-2950, MFC-7240 and MFC-7290)
How to change the SCAN key settings for PDF scanning 11
You can change your machine’s SCAN key settings using ControlCenter4 Windows®.
a Open ControlCenter4 by clicking Start/All Programs/Brother/XXX-XXXX (where XXX-
XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
b Make sure the machine you want to use is selected from the Model pull-down list.
c Click the Device Settings tab.
d Click Device Scan Settings.
51
11
Page 60
Chapter 11
e Choose the File tab. You can change the default settings.
1
2
3
4
5
1 Choose PDF (*.pdf) from the File Type pull-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
Browse button.
4 You can choose a scanning resolution from the Resolution pull-down list.
5 You can choose the document size from the pull-down list.
f Click OK.
52
Page 61
How to scan to a computer (For FAX-2950, MFC-7240 and MFC-7290)
Note
How to scan a document as a PDF file using the SCAN key 11
a Load your document. (See How to load documents uu page 23.)
b Press (SCAN).
c Press a or b to choose Scan to PC.
Press OK.
d Press a or b to choose File.
Press OK.
e Press Start.
The machine starts the scanning process.
The following scan modes are available:
Scan to:
• Image (Scan to PC)
• OCR (Scan to PC)
• E-mail (Scan to PC)
• File (Scan to PC)
11
53
Page 62
Note
Routine maintenance A
A
Replacing the consumable items A
The machine will indicate when it is time to replace the consumable items. (See Replacing the
toner cartridge uu page 55 and Replacing the drum unit uu page 60.)
Toner cartridge Drum unit
See Replacing the toner cartridge uu page 55.
Model Name: (For Asia) TN-2260, TN-2280
(For Oceania) TN-2230, TN-2250
See Replacing the drum unit uu page 60.
Model Name: (For Asia) DR-2255
(For Oceania) DR-2225
• Go to http://www.brother.com/original/index.html for instructions on how to return your used
consumable items to the Brother recycling program. If you choose not to return your used
items, please discard the used consumable according to local regulations, keeping it separate
from domestic waste. If you have questions, call your local waste disposal office.
• We recommend placing used consumable items on a piece of paper to prevent accidentally
spilling or scattering the material inside.
• If you use paper that is not a direct equivalent for the recommended paper, the life of
consumable items and machine parts may be reduced.
• The projected life of the toner cartridge is based on ISO/IEC 19752. Frequency of replacement
will vary depending on the complexity of printed pages, percentage of coverage and type of
media used.
• Availability of toner cartridges differs from one country to another. Visit the Brother Solutions
Center at http://solutions.brother.com/ or contact your local Brother office for further details.
54
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Routine maintenance
Note
Note
Replacing the toner cartridge A
Model Name: (For Asia) TN-2260, TN-2280
(For Oceania) TN-2230, TN-2250
The Standard toner cartridge can print
approximately 1,200 pages
toner cartridge can print approximately 2,600
1
pages
. Actual page count will vary
depending on your average type of
document. When a toner cartridge is running
low, the LCD shows Toner Low.
The toner cartridge that comes supplied with
the machine will need to be replaced after
approximately 700 pages for Oceania; or
1,200 pages for Asia
1
Approx. cartridge yield is declared in accordance
with ISO/IEC 19752.
• It is a good idea to keep a new toner
cartridge ready for use when you see the
Toner Low warning.
• To ensure high quality printing, we
recommend that you use only Brother
Original toner cartridges. When you want
to buy toner cartridges, please call
Brother Customer Service or your local
Brother dealer.
• We recommend that you clean the
machine when you replace the toner
cartridge. See Cleaning the machine
uu page 65.
• If you change the print density setting for
lighter or darker printing, the amount of
toner used will change.
• Wait to unpack the toner cartridge until
immediately before you put it into the
machine.
1
. The High Yield
1
.
Toner Low A
Toner Low
If the LCD shows Toner Low, buy a new
toner cartridge and have it ready before you
get a Replace Toner message.
Replace Toner A
When the following message appears on the
LCD, you need to replace the toner cartridge:
Replace Toner
The machine will stop printing until you
replace the toner cartridge. A new original
Brother toner cartridge will reset the Replace
Toner mode.
To force the machine to continue printing
after the LCD shows Replace Toner,
set the machine to Continue mode (Menu,
1, 7, and choose Continue). The
machine will continue printing until the
LCD shows Toner Ended. (For details
about the Toner settings, see Advanced
User’s Guide: Toner Settings.)
Toner Ended A
Toner Ended
The machine stops printing until you replace
the toner cartridge with a new one. (See
Replacing the toner cartridge uu page 56.)
A
55
Page 64
Replacing the toner cartridge A
Note
WARNING
Important
a Open the front cover, and then leave the
machine turned on for 10 minutes for the
internal fan to cool the extremely hot
parts inside the machine.
b After the machine has cooled down, turn
off the machine’s power switch.
(For FAX-2840 and MFC-7240)
To prevent you from losing any important
messages, see Transferring your faxes or
Fax Journal report uu page 83.
c Take out the drum unit and toner
cartridge assembly.
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts of
the machine.
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat, level, stable surface with a sheet of
disposable paper or cloth underneath it in
case you accidentally spill or scatter toner.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
56
Page 65
Routine maintenance
WARNING
Important
• To prevent damage to the machine
caused by static electricity, DO NOT touch
the electrodes shown in the illustration.
d Push down the green lock lever and take
the toner cartridge out of the drum unit.
DO NOT use flammable substances, any
type of spray, or an organic solvent/liquid
containing alcohol or ammonia to clean the
inside or outside of the machine. Doing so
could cause a fire. Instead, use only a dry,
lint-free cloth.
(See Product Safety Guide: General
precautions.)
Be careful not to inhale toner.
DO NOT put a toner cartridge or a toner
cartridge and drum unit assembly into a fire.
It could explode, resulting in injuries.
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
A
57
Page 66
Note
Important
• Be sure to seal up the toner cartridge
tightly in a suitable bag so that toner
powder does not spill out of the cartridge.
•Go to
http://www.brother.com/original/index.html
for instructions on how to return your used
consumable items to the Brother recycling
program. If you choose not to return your
used items, please discard the used
consumable according to local
regulations, keeping it separate from
domestic waste. If you have questions,
call your local waste disposal office.
e Unpack the new toner cartridge. Hold
the cartridge level with both hands and
gently shake it from side to side several
times to spread the toner evenly inside
the cartridge.
• Unpack the toner cartridge just before you
put it in the machine. If a toner cartridge is
left unpacked for a long time, the toner life
will be shortened.
• If an unpacked drum unit is put in direct
sunlight or room light, the unit may be
damaged.
• Brother machines are designed to work
with toner of a particular specification and
will work to a level of optimum
performance when used with Brother
Original toner cartridges. Brother cannot
guarantee this optimum performance if
toner or toner cartridges of other
specifications are used. Brother does not
therefore recommend the use of
cartridges other than Brother Original
cartridges with this machine, or the
refilling of empty cartridges with toner from
other sources. If damage is caused to the
drum unit or other parts of this machine as
a result of the use of toner or toner
cartridges other than Brother Original
products due to the incompatibility or lack
of suitability of those products with this
machine, any repairs required as a result
may not be covered by the warranty.
f Pull off the protective cover.
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Important
Put the toner cartridge in the drum unit
Note
immediately after you have removed the
protective cover. To prevent any
degradation to the print quality, DO NOT
touch the shaded parts shown in the
illustration.
Routine maintenance
g Put the new toner cartridge firmly into
the drum unit until you hear it lock into
place. If you put it in correctly, the green
lock lever will lift automatically.
A
Make sure that you put in the toner
cartridge correctly or it may separate from
the drum unit.
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h Clean the corona wire inside the drum
Note
Note
Important
1
unit by gently sliding the green tab from
left to right and right to left several times.
Be sure to return the tab to the home
position (a) (1). If you do not, printed
pages may have a vertical stripe.
i Put the drum unit and toner cartridge
assembly back into the machine. Close
the front cover.
After replacing the toner cartridge, DO
NOT turn off the machine’s power switch
or open the front cover until the LCD
clears the Please Wait message and
returns to Ready mode.
Replacing the drum unit A
Model name: (For Asia) DR-2255
(For Oceania) DR-2225
A new drum unit can print approximately
12,000 A4 or Letter size single-sided pages.
For best performance, use only a genuine
Brother Original drum unit and genuine
Brother Original toner units. Printing with a
third-party drum unit or toner unit may
reduce not only the print quality but also
the quality and life of the machine itself.
Warranty coverage may not apply to
problems caused by the use of a thirdparty drum or toner unit.
Drum Error A
Drum Error
The corona wire has become dirty. Clean the
corona wire in the drum unit. (See Cleaning
the corona wire uu page 67.)
60
If you cleaned the corona wire and Drum
Error was not cleared, replace the drum unit
with a new one.
Replace Drum A
Replace Drum
Please replace the drum unit with a new one.
We recommend a genuine Brother Original
drum unit be installed at this time.
Page 69
Routine maintenance
Important
Note
WARNING
After replacing, reset the drum counter by
following the instructions included with the
new drum unit.
Drum Stop A
Drum Stop
We cannot guarantee the print quality. Please
replace the drum unit with a new one. We
recommend a genuine Brother Original drum
unit be installed at this time.
After replacing, reset the drum counter by
following the instructions included with the
new drum unit.
Replacing the drum unit A
• While removing the drum unit, handle it
carefully because it may contain toner. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
b After the machine has cooled down, turn
off the machine’s power switch.
(For FAX-2840 and MFC-7240)
To prevent you from losing any important
messages, see Transferring your faxes or
Fax Journal report uu page 83.
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts of
the machine.
• Every time you replace the drum unit,
clean the inside of the machine. (See
Cleaning the machine uu page 65.)
• Unpack the drum unit just before you put it
in the machine. Exposure to direct sunlight
or room light may damage the drum unit.
a Open the front cover, and then leave the
machine turned on for 10 minutes for the
internal fan to cool the extremely hot
parts inside the machine.
A
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c Take out the drum unit and toner
Important
WARNING
cartridge assembly.
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat, level, stable surface with a sheet of
disposable paper or cloth underneath it in
case you accidentally spill or scatter toner.
d Push down the green lock lever and take
the toner cartridge out of the drum unit.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
• To prevent damage to the machine
caused by static electricity, DO NOT touch
the electrodes shown in the illustration.
DO NOT put a toner cartridge or a toner
cartridge and drum unit assembly into a fire.
It could explode, resulting in injuries.
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Routine maintenance
Important
Note
DO NOT use flammable substances, any
type of spray, or an organic solvent/liquid
containing alcohol or ammonia to clean the
inside or outside of the machine. Doing so
could cause a fire. Instead, use only a dry,
lint-free cloth.
(See Product Safety Guide: General
precautions.)
Be careful not to inhale toner.
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
• Be sure to seal up the used drum unit
tightly in a bag so that toner powder does
not spill out of the unit.
•Go to
http://www.brother.com/original/index.html
for instructions on how to return your used
consumable items to the Brother recycling
program. If you choose not to return your
used items, please discard the used
consumable according to local
regulations, keeping it separate from
domestic waste. If you have questions,
call your local waste disposal office.
e Unpack the new drum unit.
A
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f Put the toner cartridge firmly into the
Note
new drum unit until it locks into place. If
you put the cartridge in correctly, the
green lock lever will lift automatically.
a Press Clear.
To confirm you are installing a new drum
unit, press 1.
b When the LCD shows Accepted, close
the front cover.
Make sure that you put in the toner
cartridge correctly or it may separate from
the drum unit.
g Put the new drum unit and toner
cartridge assembly in the machine.
Resetting the drum counter A
When you replace the drum unit with a new
one, you need to reset the drum counter by
completing the following steps:
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Routine maintenance
WARNING
Important
Note
Cleaning the machine A
Clean the outside and inside of the machine
regularly with a dry, lint-free cloth. When you
replace the toner cartridge or the drum unit,
make sure that you clean the inside of the
machine. If printed pages are stained with
toner, clean the inside of the machine with a
dry, lint-free cloth.
DO NOT use flammable substances, any
type of spray, or an organic solvent/liquid
containing alcohol or ammonia to clean the
inside or outside of the machine. Doing so
could cause a fire. Instead, use only a dry,
lint-free cloth.
(See Product Safety Guide: General
precautions.)
Cleaning the outside of the machine A
a Turn off the machine. Unplug the
telephone line cord first, disconnect all
cables, and then unplug the power cord
from the electrical socket.
(For FAX-2840 and MFC-7240)
To prevent you from losing any important
messages, see Transferring your faxes or
Fax Journal report uu page 83.
b Pull the paper tray completely out of the
machine.
Be careful not to inhale toner.
Use neutral detergents. Cleaning with
volatile liquids such as thinner or benzine
will damage the surface of the machine.
c Wipe the outside of the machine with a
dry, lint-free soft cloth to remove dust.
65
A
Page 74
d Remove any paper that is in the paper
Note
Note
1
3
2
tray.
e Wipe the inside and the outside of the
paper tray with a dry, lint-free soft cloth
to remove dust.
f Re-load the paper and put the paper tray
firmly back in the machine.
g Plug the machine’s power cord back into
the electrical socket first, connect all
cables, and then plug in the telephone
line cord. Turn on the machine.
Cleaning the scanner glass A
a Turn off the machine’s power switch.
Unplug the telephone line cord first,
disconnect all cables, and then unplug
the power cord from the AC power
outlet.
(For FAX-2840 and MFC-7240)
To prevent you from losing any important
messages, see Transferring your faxes or
Fax Journal report uu page 83.
b Lift the control panel cover (1).
Carefully remove dirt from the glass strip
(2) and the white bar (3) above it with a
soft lint-free cloth moistened with water.
c Close the control panel cover.
In addition to cleaning the glass strip with
a soft lint-free cloth moistened with water,
run your finger tip over the glass to see if
you can feel anything on it. If you feel dirt
or debris, clean the glass again
concentrating on that area. You may need
to repeat the cleaning process three or
four times. To test, make a copy after each
cleaning.
d Plug the machine’s power cord back into
the electrical socket first, connect all
cables, and then plug in the telephone
line cord. Turn on the machine.
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Routine maintenance
Note
Note
WARNING
1
2
Cleaning the document feed A
a Turn off the machine’s power switch.
Unplug the telephone line cord first,
disconnect all cables, and then unplug
the power cord from the AC power
outlet.
(For FAX-2840 and MFC-7240)
To prevent you from losing any important
messages, see Transferring your faxes or
Fax Journal report uu page 83.
b Lift the control panel cover (1).
Carefully remove dirt from the document
feed (2) with a soft lint-free cloth.
Cleaning the corona wire A
If you have print quality problems, clean the
corona wire as follows:
a Open the front cover, and then leave the
machine turned on for 10 minutes for the
internal fan to cool the extremely hot
parts inside the machine.
b After the machine has cooled down, turn
off the machine’s power switch.
(For FAX-2840 and MFC-7240)
To prevent you from losing any important
messages, see Transferring your faxes or
Fax Journal report uu page 83.
c Close the control panel cover.
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts of
the machine.
A
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Important
1
• We recommend that you place the drum
unit and toner cartridge assembly on a
clean, flat surface with a sheet of
disposable paper or cloth underneath it in
case you accidentally spill or scatter toner.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
wipe or wash it off with cold water at once.
• To prevent damage to the machine
caused by static electricity, DO NOT touch
the electrodes shown in the illustration.
d Clean the corona wire inside the drum
unit by gently sliding the green tab from
right to left and left to right several times.
c Slowly take out the drum unit and toner
cartridge assembly.
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Note
Be sure to return the tab to the home
position (a) (1). If you do not, printed
pages may have a vertical stripe.
e Put the drum unit and toner cartridge
assembly back into the machine. Close
the front cover.
Routine maintenance
c Open the back cover (face-up output
tray).
d Open the manual feed slot cover.
Cleaning the drum unit A
If you have print quality problems, the drum
may have foreign material, such as glue from
a label stuck on the drum surface. Follow the
steps below to solve the problem.
a Prepare a few sheets of A4 or Letter size
paper.
b Make sure the machine is in Ready
mode.
e Press Clear and Menu at the same
time. The Drum Cleaning message
will appear on the LCD.
A
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f Using both hands, slide the manual feed
Note
paper guides to the width of the paper
that you are going to use.
• If the paper in the manual feed slot is not
A4 or Letter size, the machine will stop the
Drum Cleaning process and eject the
paper.
• Make sure that the paper is straight and in
the correct position in the manual feed
slot. If it is not, it may not be fed correctly,
resulting in a paper jam.
• DO NOT close the back cover (face-up
output tray) during the Drum Cleaning
process. The machine will stop the Drum
Cleaning process and it may cause a
paper jam.
h When the machine has finished
cleaning, the machine returns to Ready
mode.
g Using both hands, put one piece of A4 or
Letter size paper in the manual feed slot
until the top edge of the paper touches
the paper feed roller. When you feel the
machine pull in the paper, let go. The
machine will start the Drum Cleaning
process.
• The machine makes a mechanical noise
during the Drum Cleaning process
because the machine rotates the drum in
reverse. This noise is not due to a
malfunction of the machine.
i Repeat steps e to h two more times
using a new blank sheet of paper each
time. Upon completion please discard
the used paper.
j Close the back cover (face-up output
tray) and the manual feed slot cover.
If the problem has not been solved, follow the
steps below:
a Open the front cover, and then leave the
machine turned on for 10 minutes for the
internal fan to cool the internal parts of
the machine that are extremely hot.
• DO NOT put more than one sheet of paper
in the manual feed slot at any one time, as
it may cause a jam.
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Routine maintenance
Note
WARNING
Important
b After the machine has cooled down, turn
off the machine’s power switch.
(For FAX-2840 and MFC-7240)
To prevent you from losing any important
messages, see Transferring your faxes or
Fax Journal report uu page 83.
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts of
the machine.
c Slowly take out the drum unit and toner
cartridge assembly.
• We recommend that you put the drum unit
and toner cartridge assembly on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
• To prevent damage to the machine
caused by static electricity, DO NOT touch
the electrodes shown in the illustration.
A
71
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d Push down the green lock lever and take
Important
the toner cartridge out of the drum unit.
e Put the print sample in front of the drum
unit, and find the exact position of the
poor print.
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
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Routine maintenance
Important
1
f Turn the drum unit gear by hand while
looking at the surface of the drum roller
(1).
h Put the toner cartridge back into the
drum unit until it locks into place. If you
put the cartridge in correctly, the green
lock lever will lift automatically.
g When you have found the mark on the
drum that matches the print sample,
wipe the surface of the drum roller with
a dry cotton swab until the dust or glue
on the surface comes off.
DO NOT clean the surface of the
photosensitive drum with a sharp object.
A
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i Put the drum unit and toner cartridge
Note
1
assembly back in the machine.
b Pull the paper tray completely out of the
machine.
j Close the front cover.
Cleaning the paper pick-up rollers A
If you have paper feed problems, clean the
pick-up rollers as follows:
a Turn off the machine. Unplug the power
cord from the electrical socket.
(For FAX-2840 and MFC-7240)
To prevent you from losing any important
messages, see Transferring your faxes or
Fax Journal report uu page 83.
c Tightly wring out a lint-free cloth soaked
in lukewarm water, and then wipe the
separator pad (1) on the paper tray to
remove dust.
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Page 83
Routine maintenance
1
d Wipe the two pick-up rollers (1) inside of
the machine to remove dust.
Checking the machine A
Checking the Page Counters A
You can see the machine’s Page Counters
for copies, printed pages, reports, lists and
faxes or a summary total.
a Press Menu, 5, 2.
b Press a or b to see Total, Fax/List,
Copy or Print.
c Press Stop/Exit.
Checking the remaining life of parts A
You can see the machine’s parts life on the
LCD.
a Press Menu, 5, 3.
b Press Stop/Exit.
e Put the paper tray back in the machine.
f Plug the machine’s power cord back into
the electrical socket. Turn on the
machine.
A
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Page 84
B
If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
You can correct most problems by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips. Visit us at
http://solutions.brother.com/.
Troubleshooting B
Identifying your problem B
First, check the following:
The machine’s power cord is connected correctly and the machine’s power switch is turned on.
If the machine does not turn on after connecting the power cord, see Other difficulties
uu page 99.
All of the protective parts have been removed.
Paper is inserted correctly in the paper tray.
(For FAX-2950, MFC-7240 and MFC-7290)
The interface cables are securely connected to the machine and the computer.
LCD Messages
(See Error and maintenance messages uu page 78.)
If you did not solve your problem with the above checks, identify your problem and then go to the
page suggested below.
Paper handling and Printing problems:
Paper handling difficulties uu page 98
Printing received faxes uu page 93
Telephone and Fax problems:
Telephone line or connections uu page 93
Handling incoming calls uu page 96
Receiving Faxes uu page 94
Sending faxes uu page 95
Copying problems:
Copying difficulties uu page 96
76
Page 85
Scanning problems (For FAX-2950, MFC-7240 and MFC-7290):
Scanning difficulties (For FAX-2950, MFC-7240 and MFC-7290) uu page 98
Software problems (For FAX-2950, MFC-7240 and MFC-7290):
Software difficulties (For FAX-2950, MFC-7240 and MFC-7290) uu page 98
Troubleshooting
77
B
Page 86
Error and maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
below.
You can clear most errors and perform routine maintenance messages by yourself. If you need
more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
Error Message Cause Action
Cartridge Error The toner cartridge is not installed
correctly.
Comm.Error Poor telephone line quality
caused a communication error.
Connection Fail You tried to poll a fax machine
that is not in Polled Waiting mode.
Cooling Down
Wait for a while
Cover is Open The front cover is not completely
Cover is Open The Control panel cover is not
The temperature of the drum unit
or toner cartridge is too hot. The
machine will pause its current
print job and go into cooling down
mode. During the cooling down
mode, you will hear the cooling
fan running while the LCD shows
Cooling Down, and Wait for
a while.
closed.
completely closed.
.
Pull out the drum unit and remove the toner
cartridge, then re-install the toner cartridge
in the drum unit.
Try sending the fax again or connect the
machine to another telephone line. If the
problem continues, call the telephone
company and ask them to check your
telephone line.
Check the other fax machine’s polling setup.
Make sure that you can hear the fan in the
machine spinning and that the exhaust
outlet is not blocked by something.
If the fan is spinning, remove any obstacles
that surround the exhaust outlet, and then
leave the machine turned on but do not use
it for several minutes.
If the fan is not spinning do one of the
following:
(For FAX-2840 and MFC-7240)
See Transferring your faxes or Fax Journal
report uu page 83 before disconnecting the
machine so you will not lose any important
messages. Then, turn the power switch off,
wait a few seconds, and then turn it on
again. Leave the machine for 15 minutes
with the power on.
(For FAX-2950 and MFC-7290)
Turn the power switch off, wait a few
seconds, and then turn it on again. Leave
the machine for 15 minutes with the power
on.
Close the front cover of the machine.
Close the Control panel cover of the
machine.
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Troubleshooting
Error Message Cause Action
Cover is Open The Control panel cover was
open when you loaded a
document.
Cover is Open The fuser cover is not completely
closed or paper was jammed in
the back of the machine when the
power was turned on
Disconnected The other person or other
person’s fax machine stopped the
call.
Document Jam The document was not inserted
or fed correctly, or the document
scanned from the ADF was too
long.
Drum Error The corona wire on the drum unit
needs to be cleaned.
Drum Stop It is time to replace the drum unit. Replace the drum unit. (See Replacing the
DR Mode in Use
(except New Zealand)
EL Error The machine has a mechanical
Faxability On
(for New Zealand)
Fuser Error The temperature of the fuser unit
The machine is set to Distinctive
Ring mode. You can not change
the Receive Mode from Manual to
another mode.
problem.
The machine is set to Faxability
mode. You can not change the
Recieve Mode from Manual to
another mode.
does not rise to a specified
temperature within the specified
time.
The fuser unit is too hot.
Close the Control panel cover of the
machine, then press Stop/Exit.
Close the fuser cover of the machine.
Make sure paper is not jammed inside
the back of the machine, and then close
the fuser cover and press Start.
Try to send or receive again.
See Document was not inserted or fed
properly, or was too long uu page 84 or
Using the automatic document feeder (ADF)
uu page 23.
Clean the corona wire on the drum unit.
(See Cleaning the corona wire
uu page 67.)
drum unit uu page 60.)
Set Distinctive Ring to Off.
For Australia, see Telephone Service for
Australia uu page 33.
For Other countries, see Distinctive Ringing
(For Singapore and Hong Kong)
uu page 36.
Open the front cover and close it again.
Set Faxability to Off.
See FaxAbility uu page 34.
(For FAX-2840 and MFC-7240)
Received fax messages still in memory will
be lost when the machine is turned off. See
Transferring your faxes or Fax Journal
report uu page 83 before disconnecting the
machine so you will not lose any important
messages. Then, turn the power switch off,
wait a few seconds, and then turn it on
again. Leave the machine for 15 minutes
with the power on.
(For FAX-2950 and MFC-7290)
Turn the power switch off, wait a few
seconds, and then turn it on again. Leave
the machine for 15 minutes with the power
on.
B
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Error Message Cause Action
Init Unable XX
(XX = Error Code)
Jam Inside The paper is jammed inside the
Jam Rear The paper is jammed in the back
Jam Tray The paper is jammed in the paper
Manual Feed Manual was selected as the
No Paper The machine is out of paper or
No Response/Busy The number you dialled does not
No Toner The toner cartridge is not installed
The machine has a mechanical
problem.
machine.
of the machine.
tray of the machine.
paper source when there was no
paper in the manual feed slot.
paper is not correctly loaded in
the paper tray.
answer or is busy.
correctly.
(For FAX-2840 and MFC-7240)
Received fax messages still in memory
will be lost when the machine is turned
off. See Transferring your faxes or Fax
Journal report uu page 83 before
disconnecting the machine so you will
not lose any important messages. Then,
turn the power switch off, wait a few
seconds, and then turn it on again.
Leave the machine for 15 minutes with
the power on.
(For FAX-2950 and MFC-7290)
Turn the power switch off, wait a few
seconds, and then turn it on again.
Leave the machine for 15 minutes with
the power on.
If the problem continues, call Brother
Customer Service or your local Brother
dealer.
(See Paper is jammed inside the machine
uu page 88.)
(See Paper is jammed at the back of the
machine uu page 85.)
(See Paper is jammed in the standard paper
tray uu page 84.)
Place a sheet of paper in the manual feed
slot. (See Loading paper in the manual feed
slot uu page 12.)
Do one of the following:
Refill the paper in the paper tray and
press Start.
Remove the paper and load it again.
Then press Start.
If the problem is not resolved, the paper
pick-up roller may need to be cleaned.
Clean the paper pick-up roller. (See
Cleaning the paper pick-up rollers
uu page 74.)
Verify the number and try again.
Pull out the drum unit. Take out the toner
cartridge and then put it back into the drum
unit.
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Troubleshooting
Error Message Cause Action
Out of Memory The machine’s memory is full. Fax sending or copy operation in
process
Do one of the following:
Press Start to send or copy the scanned
pages.
Press Stop/Exit and wait until the other
operations in progress finish, and then
try again.
Clear the faxes from the memory.
Print the faxes that are stored in the
memory to restore the memory to 100%.
Then turn off Fax Storage to avoid
storing more faxes in the memory. (See
Advanced User’s Guide: Printing a fax
from the memory and Fax Storage.)
(For FAX-2950, MFC-7240 and MFC-7290)
Print operation in process
Do one of the following:
Reduce the print resolution. (See
Software User’s Guide: Basic tab)
Clear the faxes from the memory. (See
the above explanation.)
Print Unable XX
(XX = Error Code)
Replace Drum It is time to replace the drum unit. Replace the drum unit.
The machine has a mechanical
problem.
The drum unit counter was not
reset when a new drum was
installed.
Do one of the following:
(For FAX-2840 and MFC-7240)
See Transferring your faxes or Fax
Journal report uu page 83 before
disconnecting the machine so you will
not lose any important messages. Then,
turn the power switch off, wait a few
seconds, and then turn it on again.
Leave the machine for 15 minutes with
the power on.
(For FAX-2950 and MFC-7290)
Turn the power switch off, wait a few
seconds, and then turn it on again.
Leave the machine for 15 minutes with
the power on.
If the problem continues, call Brother
Customer Service or your local Brother
dealer.
(See Replacing the drum unit uu page 60.)
Reset the drum unit counter.
(See Resetting the drum counter
uu page 64.)
B
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Error Message Cause Action
Replace Toner The toner cartridge is at the end
of its life. The machine will stop
printing until you replace the toner
cartridge.
While memory is available, faxes
will be stored in the memory.
Scan Unable XX
(XX = Error Code)
Size mismatch The paper in the tray is not a
Toner Ended It is time to replace the toner
Toner Low If the LCD shows Toner Low you
The machine has a mechanical
problem.
correct size.
cartridge.
While memory is available, faxes
will be stored in the memory.
can still print; however, the
machine is telling you that the
toner cartridge is near the end of
its life.
If you have set the Toner setting to Stop,
replace the toner cartridge with a new and
unused original Brother toner cartridge. This
will reset the Replace Toner mode. (See
Replacing the toner cartridge uu page 55.)
If you have set the Toner setting to
Continue, the machine will continue to
print data until the LCD shows Toner
Ended. For how to operate the machine in
Continue mode, see Advanced User’s
Guide: Toner Settings.
(For FAX-2840 and MFC-7240)
See Transferring your faxes or Fax
Journal report uu page 83 before
disconnecting the machine so you will
not lose any important messages. Then,
turn the power switch off, wait a few
seconds, and then turn it on again.
Leave the machine for 15 minutes with
the power on.
(For FAX-2950 and MFC-7290)
Turn the power switch off, wait a few
seconds, and then turn it on again.
Leave the machine for 15 minutes with
the power on.
If the problem continues, call Brother
Customer Service or your local Brother
dealer.
Load an appropriate size of paper in the
tray, and re-set the “Paper Size” (Menu, 1,
2, 2). (See Paper Size uu page 17.)
Replace the toner cartridge with a new one.
(See Replacing the toner cartridge
uu page 55.)
Order a new toner cartridge now so a
replacement toner cartridge will be available
when the LCD shows Replace Toner or
Toner Ended.
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Troubleshooting
Note
Transferring your faxes or Fax Journal report B
If the LCD shows:
Init Unable XX
Print Unable XX
Scan Unable XX
(For FAX-2840 and MFC-7240)
If it is necessary to disconnect the machine
from the AC power outlet, we recommend
transferring your faxes to another fax
machine or to your PC (MFC-7240 only)
before you unplug the machine. (See
Transferring faxes to another fax machine
uu page 83 or Transferring faxes to your PC
(For FAX-2950, MFC-7240 and MFC-7290)
uu page 83.)
You can also transfer the Fax Journal report
to see if there are any faxes you need to
transfer. (See Transferring Fax Journal report
to another fax machine uu page 83.)
If there is an error message on the
machine’s LCD, after the faxes have been
transferred, disconnect the machine from
the power source for several minutes, and
then reconnect it.
Transferring faxes to another fax machine
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Quick
Setup Guide: Enter personal information
(Station ID).)
Transferring faxes to your PC (For FAX-2950, MFC-7240 and MFC-7290)
You can transfer the faxes from your
machine’s memory to your PC.
a Make sure that you have installed
MFL-Pro Suite on your PC, and then
turn on PC-FAX Receiving on the PC.
(For details about PC-Fax Receive, see
Software User’s Guide: PC-FAX
receiving.)
b Make sure that you have set PC Fax
Receive on the machine. (See PC-Fax
Receive (For Windows
uu page 30.)
If faxes are in the machine’s memory
when you set up PC-Fax Receive, the
LCD will ask if you want to transfer the
faxes to your PC.
®
c Do one of the following:
To transfer all faxes to your PC,
press 1. You will be asked if you want
a backup print.
To exit and leave the faxes in the
memory, press 2.
d Press Stop/Exit.
Transferring Fax Journal report to another fax machine
If you have not set up your Station ID, you
B
cannot enter fax transfer mode. (See Quick
Setup Guide: Enter personal information
(Station ID).)
a Press Menu, 9, 0, 2.
B
only)
B
B
a Press Menu, 9, 0, 1.
b Do one of the following:
If the LCD shows No Data, there are
no faxes left in the machine’s
memory. Press Stop/Exit.
Enter the fax number to which faxes
will be forwarded. Press Start.
b Enter the fax number to which the Fax
Journal report will be forwarded.
c Press Start.
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Document Jams B
Paper Jams B
Document was not inserted or fed properly, or was too long B
a Open the control panel cover.
b Carefully pull the jammed document
toward the front of the machine.
Always remove all paper from the paper tray
and straighten the stack when you add new
paper. This helps prevent multiple sheets of
paper from feeding through the machine at
the same time and prevents paper jams.
Paper is jammed in the standard paper tray B
If the LCD shows Jam Tray, follow these
steps:
a Pull the paper tray completely out of the
machine.
c Close the control panel cover.
d Press Stop/Exit.
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Troubleshooting
Note
1
b Use both hands to slowly pull out the
jammed paper.
Pulling out the jammed paper downwards
allows you to remove the paper more
easily.
c Make sure the paper is below the
maximum paper mark (b b b) (1) of the
paper tray. While pressing the green
paper-guide release lever, slide the
paper guides to fit the paper size. Make
sure that the guides are firmly in the
slots. (See Loading paper in the
standard paper tray uu page 10.)
d Put the paper tray firmly back in the
machine.
Paper is jammed at the back of the machine B
If the LCD shows Jam Rear, a paper jam
occurred behind the back cover. Follow these
steps:
a Open the front cover, and then leave the
machine turned on for 10 minutes for the
internal fan to cool the extremely hot
parts inside the machine.
B
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b After the machine has cooled down, turn
Note
WARNING
off the machine’s power switch.
(For FAX-2840 and MFC-7240)
To prevent you from losing any important
messages, see Transferring your faxes or
Fax Journal report uu page 83.
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts of
the machine.
c Slowly take out the drum unit and toner
cartridge assembly. The jammed paper
may be pulled out with the drum unit and
toner cartridge assembly, or this may
release the paper so you can pull it out
from inside of the machine.
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Important
• We recommend that you place the drum
1
unit and the toner cartridge on a clean, flat
surface with a sheet of disposable paper
or cloth underneath it in case you
accidentally spill or scatter toner.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
• To prevent damage to the machine
caused by static electricity, DO NOT touch
the electrodes shown in the illustration.
Troubleshooting
e Pull down the tabs at the left and right
hand sides to open the fuser cover (1).
d Open the back cover (face-up output
tray).
B
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f Using both hands, gently pull the
Note
jammed paper out of the fuser unit.
g Close the fuser cover and the back
cover (face-up output tray).
h Put the drum unit and toner cartridge
assembly back into the machine.
Paper is jammed inside the machine B
If the LCD shows Jam Inside, follow these
steps:
a Open the front cover, and then leave the
machine turned on for 10 minutes for the
internal fan to cool the extremely hot
parts inside the machine.
b After the machine has cooled down, turn
off the machine’s power switch.
(For FAX-2840 and MFC-7240)
To prevent you from losing any important
messages, see Transferring your faxes or
Fax Journal report uu page 83.
i Close the front cover. If the machine
does not start printing automatically,
press Start.
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WARNING
Important
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts of
the machine.
Troubleshooting
c Slowly take out the drum unit and toner
cartridge assembly. The jammed paper
may be pulled out with the drum unit and
toner cartridge assembly, or this may
release the paper so you can pull it out
from inside of the machine.
B
• We recommend that you put the drum unit
and toner cartridge assembly on a piece of
disposable paper or cloth in case you
accidentally spill or scatter toner.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
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• To prevent damage to the machine from
Important
static electricity, DO NOT touch the
electrodes shown in the illustration.
d Push down the green lock lever and take
the toner cartridge out of the drum unit.
Clear the jammed paper if there is any
inside the drum unit.
To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
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Troubleshooting
Note
e Put the toner cartridge back into the
drum unit until it clicks into place. If you
put the cartridge in correctly, the green
lock lever will lift automatically.
f If you could not pull the jammed paper
out of the inside of the machine, take the
paper tray completely out of the
machine.
g Pull the jammed paper out of the paper
tray opening.
B
Pulling the jammed paper downward
allows you to remove the paper easier.
h Put the paper tray back in the machine.
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i Put the drum unit and toner cartridge
assembly back in the machine.
j Close the front cover of the machine. If
the machine does not start printing
automatically, press Start.
92
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