Brother 565 User Manual

FAX-565

USER’S GUIDE

version A

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: FAX-565

Serial Number:*

Date of Purchase:

Place of Purchase:

* The serial number is on the back of the unit. Retain

this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

www.registermybrother.com

By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother:

■ may serve as confirmation of the purchase date of your product should you lose your receipt;

■ may support an insurance claim by you in the event of product loss covered by insurance; and,

■ will help us notify you of enhancements to your product and special offers.

The most convenient and efficient way to register your new product is on-line at www.registermybrother.com

Brother numbers

IMPORTANT

For technical help, you must call the country where you bought the fax machine. Calls must be made from within that country.

Register your product (USA only)

By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother:

■

may serve as confirmation of the purchase date of your product should you lose your receipt;

■

may support an insurance claim by you in the event of product loss covered by insurance; and,

■

will help us notify you of enhancements to your product and special offers.

Please complete and fax the Brother Warranty Registration and Test Sheet, or for your convenience and most efficient way to register your new product, register on-line at

www.registermybrother.com

Frequently Asked Questions (FAQs)

You can find more information about Brother products on the World Wide Web. From product specification sheets to Frequently Asked Questions (FAQs), it is all there. Visit us at:.

http://www.brother.com

For Customer Service

In USA: 1-800-284-4329 (voice)

1-901-379-1215 (fax) 1-800-284-3238 (TTY service for the hearing-impaired)

In Canada: 1-877-BROTHER (voice)

(514) 685-4898 (fax)

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-800-284-4357.

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

BROTHER NUMBERS

Brother fax back system (USA only)

Brother has installed an easy-to-use fax back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to receive faxed instructions and an Index of fax back subjects.

In USA only: 1-800-521-2846

The Brother fax back system number has been pre-programmed on One-Touch key 1.

Ordering accessories and supplies

For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (In the USA, you can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)

In USA: 1-888-879-3232 (voice)

1-800-947-1445 (fax)

http://www.brothermall.com

In Canada: 1-877-BROTHER (voice)

DESCRIPTION ITEM

Printing Cartridge and a Refill (1 set per box) PC-401 2 Refills for use in PC-401 Printing Cartridge PC-402RF Telephone Line Cord LG3077001 Telephone Handset LE5803009 Handset Curled Cord UG3543009 Paper Wire Extension UF9869001 Paper Tray LE4325002 User’s Guide LF1715001 Surge Protection Device with Telephone Line

Protection (2 outlets) Surge Protection Device with Telephone Line

Protection (8 outlets)

QPD 120

FX 120

ORDERING ACCESSORIES AND SUPPLIES

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this User’s Guide has been compiled and published, covering the latest product descriptions and specifications.

The contents of this User’s Guide and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

NOTICE – DISCLAIMER OF WARRANTIES

iii

Brother® One Year Limited Warranty and Replacement Service

(USA only)

Who is covered:

• This limited warranty ("warranty") is given only to the original end-use/retail purchaser (referred to in this warranty as "Original Purchaser") of the accompanying product, consumables and accessories (collectively referred to in this warranty as "this Product").

• If you purchased a product from someone other than an authorized Brother reseller in the United States or if the product was used (including but not limited to floor models or refurbished product), prior to your purchase you are not the Original Purchaser and the product that you purchased is not covered by this warranty.

What is covered:

• This Product includes a Machine and Consumable and Accessory Items. Consumable and Accessory Items include but are not limited to print heads, toner, drums, ink cartridges, print cartridges, refill ribbons, therma PLUS paper and thermal paper.

• Except as otherwise provided herein, Brother warrants that the Machine and the accompanying Consumable and Accessory Items will be free from defects in materials and workmanship, when used under normal conditions.

• This warranty applies only to products purchased and used in the United States. For products purchased in, but used outside, the United States, this warranty covers only warranty service within the United States (and does not include shipping outside the United States).

What is the length of the Warranty Periods:

• Machines: one year from the original purchase date.

• Accompanying Consumable and Accessory Items: 90 days from the original purchase date or the rated life of consumable, whichever comes first.

What is NOT covered:

This warranty does not cover (1) Physical damage to this Product; (2) Damage caused by improper installation,

improper or abnormal use, misuse, neglect or accident (including but not limited to transporting this Product without the proper preparation and/or packaging);

(3) Damage caused by another device or

software used with this Product (including

but not limited to damage resulting from use of non Brother®-brand parts and Consumable and Accessory Items);

(4) Consumable and Accessory Items that

expired in accordance with a rated life; and,

(5) Problems arising from other than defects

in materials or workmanship.

(6) Normal Periodic Maintenance Items,

such as Paper Feeding Kit, Fuser and Laser Units.

This limited warranty is VOID if this Product has been altered or modified in any way (including but not limited to attempted warranty repair without authorization from Brother and/or alteration/removal of the serial number).

What to do if you think your Product is eligible for warranty service:

Report your issue to either our Customer Service Hotline at 1-800-284-4329 MFC and DCP and 1-800-276-7746 Printers, or to a Brother Authorized Service Center within the applicable warranty period. Supply Brother or the Brother Authorized Service Center with a copy of your dated bill of sale showing that this Product was purchased within the U.S. For the name of local Brother Authorized Service Center(s), call 1-800-521-2846.

What Brother will ask you to do: After contacting Brother or a Brother

Authorized Service Center, you may be required to deliver (by hand if you prefer) or send the Product properly packaged, freight prepaid, to the Authorized Service Center together with a photocopy of your bill of sale.

You are responsible for the cost of shipping, packing product, and insurance (if you desire). You are also responsible for loss or damage to this Product in shipping.

What Brother will do:

If the problem reported concerning your Machine and/or accompanying Consumable and Accessory Items is covered by this warranty and to Brother or an Authorized Service Center within the applicable warranty period, Brother or its Authorized Service Center will repair or replace the Machine and/or accompanying Consumable and Accessory Items at no charge to you for parts or labor. The decision as to whether to repair or replace the Machine and/or accompanying Consumable and Accessory Items is made

if you first reported the problem

for Fax,

for

THE FAX MACHINE LIMITED WARRANTY (USA)

Brother® One Year Limited Warranty and Replacement Service

(USA only)

by Brother in its sole discretion. Brother reserves the right to supply a refurbished or remanufactured replacement Machine and/or accompanying Consumable and Accessory Items and use refurbished parts provided such replacement products conform to the manufacturer's specifications for new product/parts. The repaired or replacement Machine and/or accompanying Consumable and Accessory Items will be returned to you freight prepaid or made available for you to pick up at a conveniently located Authorized Service Center.

If the Machine and/or accompanying Consumable and Accessory Items are not covered by this warranty (either stage), you will be charged for shipping the Machine and/or accompanying Consumable and Accessory Items back to you and charged for any service and/or replacement parts/products at Brother's then current published rates.

The foregoing are your sole (i.e., only) and exclusive remedies under this warranty.

What happens when Brother elects to replace your Machine:

When a replacement Machine is authorized by Brother, and you have delivered the Machine to an Authorized Service Center, the Authorized Service Center will provide you with a replacement Machine after receiving one from Brother. If you are dealing directly with Brother, Brother will send to you a replacement Machine with the understanding that you will, after receipt of the replacement Machine, supply the required proof of purchase information, together with the Machine that Brother agreed to replace. You are then expected to pack the Machine that Brother agreed to replace in the package from the replacement Machine and return it to Brother using the pre-paid freight bill supplied by Brother in accordance with the instructions provided by Brother. Since you will be in possession of two machines, Brother will require that you provide a valid major credit card number. Brother will issue a hold against the credit card account number that you provide until Brother receives your original Product and determines that your original Product is entitled to warranty coverage. Your credit card will be charged up to the cost of a new Product only if: (i) you do not return your original Product to Brother within five (5) business days; (ii) the problems with your original Product are not covered by the limited warranty; (iii) the proper packaging instructions are not followed and has caused

damage to the product; or (iv) the warranty period on your original Product has expired or has not been sufficiently validated with a copy of the proof of purchase (bill of sale). The replacement Machine you receive (even if refurbished or remanufactured) will be covered by the balance of the limited warranty period remaining on the original Product, plus an additional thirty (30) days. You will keep the replacement Machine that is sent to you and your original Machine shall become the property of Brother. Retain your original

Accessory Items and a copy of the return freight bill, signed by the courier.

Limitations:

Brother is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for that repair or replacement as described above, Brother shall not be liable for any direct, indirect, incidental or consequential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to you.

THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.

• This Limited Warranty is the only warranty that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brother's obligations to you. It replaces all other agreements and understandings that you may have with Brother or its representatives.

• This warranty gives you certain rights and you may also have other rights that may vary from state to state.

• This Limited Warranty (and Brother's obligation to you) may not be changed in any way unless you and Brother sign the same piece of paper in which we (1) refer to this Product and your bill of sale date, (2) describe the change to this warranty and (3) agree to make that change.

Important: We recommend that you keep all original packing materials, in the event that you ship this Product.

THE FAX MACHINE LIMITED WARRANTY (USA)

BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE

LIMITED WARRANTY

(Canada only)

Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centers, will repair this MFC/Facsimile machine free of charge if defective in material or workmanship. This Limited Warranty does not include cleaning, consumables (including, without limitation, print cartridges, print head, toner and drum) or damage caused by accident, neglect, misuse or improper installation or operation, any damage caused from service, maintenance, modifications, or tampering by anyone other than a Brother Authorized Service Representative, or from the use of supplies or consumable items that are non-Brother products. Operation of the MFC/Facsimile machine in excess of the specifications or with the Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser. In order to obtain warranty service, the MFC/Facsimile machine must be delivered or shipped freight prepaid by the end user/purchaser to a “Brother” Authorized Service Center, together with your Proof of Purchase in the form of a Sales Receipt.

For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on applicable models) during shipping will cause severe damage to the MFC/Facsimile and will VOID the Warranty. (Refer to your User’s Guide for proper packaging.)

For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your print head resulting from packing without the ink cartridges will VOID your warranty. (Refer to your User’s Guide for proper packaging.)

BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.

No oral or written information, advice or representation provided by Brother, its Authorized Service Centers, Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. This warranty states Brother’s entire liability and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine to operate properly.

Neither Brother nor anyone else involved in the development, production, or delivery of this MFC/Facsimile machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of such damages. Since some Provinces do not allow the above limitation of liability, such limitation may not apply to you.

This Limited Warranty gives you specific legal rights and you may also have other rights which vary from Providence to Providence.

Warranty Service is available at Brother Authorized Service Centers throughout Canada. For Technical Support or for the name and location of your nearest Authorized Service Center call 1-877-BROTHER. Internet support: support@brother.ca or browse Brother’s Web Site: www.brother.com

Brother International Corporation (Canada) Ltd. 1 Rue Hôtel de Ville Dollard-Des-Ormeaux, QC H9B 3H6

LIMITED WARRANTY (CANADA)

Safety precautions

To use the fax machine safely

Save these instructions for later reference.

WARNING

There are high voltage electrodes inside the fax machine. Before you clean the fax machine or clear a paper jam, make sure you have unplugged the power cord from the power outlet.

Be careful not to cut yourself on the sharp edges of the metal part shown in the illustration.

Sharp Edge

Do not handle the plug with wet hands. Doing this might cause an electrical shock.

After you have just used the machine, some internal parts are extremely HOT! Please be careful.

WARNING

■

Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been disconnected at the wall jack. Never install telephone wiring during a lightning storm. Never install a telephone jack in a wet location.

■

Install equipment with a power cord near an AC power outlet/socket that is easily accessible.

■

To reduce the risk of shock or fire, use only a No. 26 AWG or larger telecommunication line cord.

■

Do not use a telephone in the vicinity of gas leak to report leak.

vii

Caution

■

Lightning and power surges can damage this product! We recommend that you use a quality surge protection device on the AC power line and on the telephone line, or unplug the lines during a lightning storm.

■

Do not use this product near appliances that use water, in a wet basement or near a swimming pool.

■

Avoid using a telephone other than a cordless type during an electrical storm. There may be a remote risk of electric shock from lightning.

Choosing a location

Place the fax machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the fax machine near a telephone jack and a standard, grounded power outlet. Choose a location where the temperature remains between 50°F and 95°F (10°-35°C).

Caution

■

Avoid placing the fax machine in a high-traffic area.

■

Do not place near heaters, air conditioners, water, chemicals, or refrigerators.

■

Do not expose the fax machine to direct sunlight, excessive heat, moisture, or dust.

■

Do not connect the fax machine to electrical outlets controlled by wall switches or automatic timers.

■

Disruption of power can wipe out information in the fax machine’s memory.

■

Do not connect the fax machine to electrical outlets on the same circuit as large appliances or other Equipment that might disrupt the power supply.

■

Avoid interference sources, such as speakers or the base units of cordless phones.

viii

NO !

NO !NO !

Quick Reference Guide

Sending faxes

Automatic transmission

Insert the original face down in the ADF (up to 10 pages).

Enter the fax number you want to call.

Receiving faxes

Select Receive Mode

Fax Start

Press

Receive Mode

Press

FAX ONLY, FAX/TEL TAD:ANSWER MACH.

If you select you set Ring Delay and F/T Ring Time. (See Setting the Ring Delay on page 5-2 and Setting the F/T Ring Time (FAX/TEL mode only) on page 5-3.)

FAX/TEL

to select

MANUAL

, make sure

Storing numbers

Storing One-Touch Dial numbers

1 2

Storing Speed-Dial numbers

1 2

3 4

Menu/Set, 6, 1

Press Press a One-Touch key where you

want to store a number. Enter a number (up to 20 digits),

and then press Enter a name (up to 15 characters)

or leave it blank, and then press

Menu/Set

Press or to select the type of number and press

Stop/Exit

Press

Menu/Set, 6, 2

Press Enter a two-digit Speed-Dial

number (00-99).

Menu/Set

Press Enter a number (up to 20 digits),

and then press Enter a name (up to 15 characters)

or leave it blank, and then press

Menu/Set

Press or to select the type of number and press

Stop/Exit

Press

Menu/Set

Dialing operations

One-Touch Dialing

Insert the original face down in the ADF.

Press the One-Touch key where you want to call.

Speed-Dialing

Fax Start

Press

Insert the original face down in the ADF.

Search/Speed-Dial

Press press

and the two-digit

Speed-Dial number

Fax Start

Press

, then

Making copies

Making a single copy

Insert the original face down in the ADF.

Sorting multiple copies

2 3

4 5

Copy/Reports

Press

Insert the original face down in the ADF.

Copy/Reports

Press Enter the number of copies you

want (up to 99).

Menu/Set

Press Press or to select

and then press

Copy/Reports

twice.

SORT

Insert the original face down in the ADF.

Search/Speed Dial

Press use the dial pad to enter the first letter of the name you are looking for.

Press or to search the memory.

Fax Start

Press shows the name you want to call.

, when the LCD

and

Brother fax back system:

In USA: 1-800-521-2846

Brother Global Web Site:

http://www.brother.com

Frequently Asked Questions (FAQs) and Product Support

http://www.brother.com

Brother Accessories & Supplies:

In USA: 1-888-879-3232 (voice)

1-800-947-1445 (fax)

http://www.brothermall.com In Canada: 1-877-BROTHER (voice)

Introduction ......................................................................................1-1

Using this Guide ..........................................................................1-1

Finding information ...............................................................1-1

Symbols used in this Guide ..................................................1-1

Fax Test Sheet and Product Registration (USA only)...........1-2

Part names ...........................................................................1-3

Control panel overview ................................................................1-4

About fax machines .....................................................................1-6

Custom features....................................................................1-6

Do you have Voice Mail on the phone line?.....................1-6

Why should there be problems?.......................................1-6

How can you avoid possible problems? ...........................1-6

Fax tones and handshake.....................................................1-7

ECM (Error Correction Mode) ...............................................1-7

Connections .................................................................................1-8

Connecting an external telephone........................................1-8

Connecting an external telephone answering device

(TAD) ................................................................................1-9

Sequence .........................................................................1-9

Connections....................................................................1-10

Recording outgoing message (OGM) on

an external TAD .........................................................1-11

Special line considerations .................................................1-12

Roll Over phone lines .....................................................1-12

Two-Line phone system .................................................1-12

Converting telephone wall outlets...................................1-12

Installing fax machine, external two-line TAD and

two-line telephone......................................................1-13

Multi-Line Connections (PBX).............................................1-14

If you are Installing the Fax machine to Work

with a PBX .................................................................1-14

Custom features on your phone line...................................1-14

Paper .................................................................................................2-1

About paper .................................................................................2-1

Handling and using plain paper ............................................2-1

Paper capacity of the paper tray ......................................2-1

Paper specifications for the paper tray ............................2-1

How to load paper.................................................................2-2

To load paper ...................................................................2-2

On-Screen Programming ................................................................3-1

User-friendly programming ..........................................................3-1

Menu table ............................................................................3-1

Memory Storage....................................................................3-1

Navigation keys............................................................................3-2

Initial Setup ......................................................................................4-1

Getting started .............................................................................4-1

Setting the Date and Time ....................................................4-1

Setting the Station ID ............................................................4-2

Entering text .....................................................................4-2

Inserting spaces ...............................................................4-3

Making corrections ...........................................................4-3

Repeating letters ..............................................................4-3

Special characters and symbols ......................................4-3

Setting the Beeper Volume ...................................................4-3

Setting the Speaker Volume .................................................4-4

Choosing the Handset Volume (For Volume Amplify)...........4-4

Setting Volume Amplify.........................................................4-5

Setting the Ring Volume .......................................................4-5

Memory Storage....................................................................4-5

Setting Tone and Pulse dialing mode (Canada Only)...........4-6

Setting up your area code (USA only)...................................4-6

Setup Receive ..................................................................................5-1

Basic receiving operations...........................................................5-1

Choosing the Receive Mode.................................................5-1

To select or change your Receive Mode..........................5-2

Setting the Ring Delay .........................................................5-2

Setting the F/T Ring Time (FAX/TEL mode only)..................5-3

Easy Receive .......................................................................5-3

Printing a reduced incoming fax............................................5-4

Recommended Reductions ..............................................5-4

Setting Paper Size ................................................................5-4

Receiving a fax at the end of a conversation ........................5-5

Advanced receiving operations....................................................5-5

Operation from extension telephones ...................................5-5

For FAX/TEL mode only........................................................5-5

Using a cordless external handset........................................5-6

Changing the remote codes .................................................5-6

Printing a fax from the memory .............................................5-6

Polling ...................................................................................5-7

Setting up Polling Receive................................................5-7

Setting up Sequential Polling Receive..............................5-7

Telephone services......................................................................5-8

Distinctive Ring .....................................................................5-8

xii

What does your telephone company’s

‘Distinctive Ring’ do?....................................................5-8

What does Brother’s ‘Distinctive Ring’ do?.......................5-8

Do you have Voice Mail? ..................................................5-8

Before you choose the ring pattern to register .................5-9

Registering the Distinctive Ring pattern ..............................5-10

Very important ................................................................5-10

Turning off the Distinctive Ring.......................................5-10

Caller ID ..............................................................................5-11

Caller ID Log...................................................................5-11

Printing the Caller ID Log ...............................................5-11

Viewing the Caller ID Log...............................................5-11

Returning a call from the Log .........................................5-12

Registering a Caller ID number ......................................5-12

Call Waiting/Caller ID..........................................................5-13

Setup Send .......................................................................................6-1

How to dial ...................................................................................6-1

Manual dialing .......................................................................6-1

One-Touch dialing.................................................................6-1

Speed-dialing ........................................................................6-1

Search...................................................................................6-1

How to fax ....................................................................................6-2

Automatic transmission .........................................................6-2

Out of memory message.......................................................6-3

Manual transmission .............................................................6-3

Sending a fax at the end of a conversation...........................6-3

Basic sending operations.............................................................6-4

Sending faxes using multiple settings...................................6-4

Contrast ................................................................................6-4

Fax resolution .......................................................................6-5

Multiple Resolution Transmission .........................................6-5

Manual and automatic fax redial ...........................................6-6

Canceling a job while scanning, dialing and sending

the original........................................................................6-6

Canceling a scheduled job....................................................6-6

Advanced sending operations .....................................................6-7

Electronic Cover Page ..........................................................6-7

Cover Page for Next Fax Only..........................................6-7

Always send Cover Page .................................................6-8

Using a printed Cover Page .............................................6-9

Composing your own comments ......................................6-9

Broadcasting.......................................................................6-10

Overseas Mode...................................................................6-10

Call Reservation..................................................................6-11

Print Sample Call Back Message ...................................6-11

Delayed Fax ........................................................................6-12

Setting up Polled Transmit..................................................6-12

xiii

Memory Transmission.........................................................6-13

Interrupting Delayed Fax and Polled Transmit jobs............6-14

Quick-Dial numbers and dialing options .......................................7-1

Storing numbers for easy dialing .................................................7-1

Storing One-Touch Dial numbers..........................................7-1

Storing Speed-Dial numbers.................................................7-2

Changing One-Touch and Speed-Dial numbers...................7-3

Setting up Groups for Broadcasting ......................................7-4

Dialing options .............................................................................7-5

Manual dialing.......................................................................7-5

One-Touch Dialing ................................................................7-5

Speed-Dialing........................................................................7-6

Access codes and credit card numbers................................7-6

Pause ....................................................................................7-7

Hold.......................................................................................7-7

Fax Redial .............................................................................7-7

Tone or Pulse (Canada only)................................................7-7

Remote Fax Options ........................................................................8-1

Fax Forwarding/Paging................................................................8-1

Programming a Fax Forwarding number ..............................8-1

Programming your pager number.........................................8-1

Setting Fax Storage .....................................................................8-2

Backup Print..........................................................................8-2

Setting your remote access code.................................................8-3

Remote Retrieval .........................................................................8-3

Using your remote access code............................................8-3

Remote commands ...............................................................8-4

Retrieving fax messages.......................................................8-5

Changing your Fax Forwarding number................................8-5

xiv

Printing reports ................................................................................9-1

FAX settings and activity..............................................................9-1

Customizing the Transmission Verification Report ...............9-1

Setting the Journal Period.....................................................9-1

Printing reports......................................................................9-2

To print a report.....................................................................9-2

Making copies ................................................................................10-1

Using the fax machine as a copier.............................................10-1

Copy operations.........................................................................10-1

Making a single copy...........................................................10-1

Copy options: Single or Multiple copies, Sort/Stack,

Reduce/Enlarge..............................................................10-2

Important information ...................................................................11-1

Standard telephone and FCC Notices .......................................11-1

These notices are in effect on models sold and

used in the United States only................................................11-1

Federal Communications Commission (FCC)

Declaration of Conformity (USA only).............................11-2

Important ........................................................................11-3

Industry Canada Compliance Statement

(Canada only) ............................................................11-3

Important safety instructions ......................................................11-4

Trademarks................................................................................11-5

Shipment of the fax machine .....................................................11-5

Troubleshooting and routine maintenance .................................12-1

Troubleshooting ........................................................................12-1

Error messages...................................................................12-1

Printer Jam or Paper Jam...................................................12-2

Original Jam ...................................................................12-2

Paper Jam ......................................................................12-2

If you are having difficulty with the fax machine..................12-4

How to improve print quality ......................................................12-6

Cleaning the print head ..................................................12-6

Clean the print head when you want to improve

the print quality and also as part of your routine

maintenance. .............................................................12-6

Packing and shipping the fax machine ......................................12-8

Routine maintenance .................................................................12-9

Cleaning the scanner ..........................................................12-9

Changing the ribbon..........................................................12-10

Glossary ..........................................................................................G-1

Specifications ................................................................................. S-1

General ....................................................................................... S-1

Copy ........................................................................................... S-1

Fax ............................................................................................. S-2

Index ..................................................................................................I-1

Remote Retrieval Access Card .....................................................R-1

Introduction

Using this Guide

Thank you for buying a Brother fax machine. This fax machine is simple to use, with LCD screen instructions to guide you through programming it. You can make the most of the fax machine by taking a few minutes to read this Guide.

Finding information

All the chapter headings and subheadings are listed in the Table of Contents. You will be able to find information about a specific feature or operation by checking the Index at the back of this Guide.

Symbols used in this Guide

Throughout this Guide you’ll see special symbols alerting you to important warnings, notes and actions. To make things clearer and to help you press the correct keys, we used special fonts and added some of the messages that will appear in the LCD.

Bold Bold typeface identifies specific keys on the fax machine control

panel.

Italics Italicized typeface emphasizes an important point or refers you to a

Fax Test Sheet and Product Registration (USA only)

After setting your Station ID, please fill in the Test Sheet included with the fax machine and fax it to Brother’s Automated Fax Response System as your first transmission. This will check that your fax machine is working properly.

To get a response, you must have set up your Station ID. (See Setting the Station ID on page 4-2.)

In USA only: 1-877-268-9575 (fax)

When your Test Sheet is received, a Confirmation Sheet and Product Registration form will be sent back to your fax machine.

Please fill in the form and return it to complete your registration.

1 - 2 INTRODUCTION

Part names

■

Front view

3 Telephone Line Cord

2 Telephone Handset

1 Handset Curled Cord

4 Paper Wire Extension

5 Paper Tray

6 Paper Guides

7 Control Panel

No. Name Description 1 Handset Curled Cord To connect the machine and the telephone

handset.

2 Telephone Handset You can call someone by using this. 3 Telephone Line Cord Connect the fax machine to a telephone wall jack. 4 Paper Wire Extension Support paper here. 5 Paper Tray Load paper here. 6 Paper Guides Press and slide it to fit the original width. 7 Control Panel Use the keys and display to control the fax

machine.

■

Rear view

9 Telephone Line Jack

8 External Telephone Line Jack

No. Name Description 8 External Telephone Line

Jack

Plug in the modular plug on the external telephone line here.

9 Telephone Line Jack Plug in the modular plug on the telephone line

here.

INTRODUCTION 1 - 3

Control panel overview

4 5 6

1 LCD (Liquid Crystal Display)

Displays messages to help you set up and operate your machine.

2 Search/Speed Dial

Lets you dial stored phone and fax numbers by pressing # and a two-digit number. Also, lets you look up numbers stored in the dialing memory.

3 Dial Pad

Dials phone and fax numbers and can be used as a keyboard for entering information into your machine.

The # key lets you switch the dialing type during a telephone call from

PULSE

TONE

. (Canada Only)

4 Receive Mode

Use to select how your machine will handle incoming calls.

5 Redial/Pause

Re-dials the last number called. Also inserts a pause in quick-dial numbers.

8 9

6 Hook

Lets you dial telephone and fax numbers without lifting the handset.

7 Hold/Caller ID

Lets you place calls on hold. Also, lets you view or print the Caller ID list.

8 Resolution

Sets the resolution when you send a fax or make a copy.

9 Stop/Exit

Stops a fax, cancels an operation or exits from Menu mode.

: Fax Start

Starts an operation, such as sending a fax.

A Copy/Reports

With original in the ADF: Makes a copy. Without original in the ADF: Lets you access the Reports menu so you can select a report to print:

HELP LIST, QUICK-DIAL TRANSMISSION, FAX JOURNAL TEL.INDEX, USER SETTINGS MEMORY STATUS

List.

and

1 - 4 INTRODUCTION

B One-Touch Dial Keys

These four keys give you instant access to previously stored phone and fax numbers.

C Navigation Keys:

Menu/Set

Lets you access the menu and programming mode and stores your settings in your machine.

Press to scroll forward or backward to set a menu selection.

You can also use these keys to do an alphabetical search for the names of stored numbers.

Press to scroll through the menus and options.

—OR— You can press these keys to adjust

the beeper, ring or speaker volume.

INTRODUCTION 1 - 5

About fax machines

If you’ve never used a fax machine before, it might seem a little mysterious. But you’ll soon recognize the unusual fax tones on your phone line, and be able to send and receive faxes easily.

Custom features

Do you have Voice Mail on the phone line?

If you have Voice Mail on the phone line where you will install your new fax machine,

there is a strong possibility that Voice Mail and the fax machine may conflict with each other while receiving incoming calls.

Why should there be problems?

Since both the fax machines and Voice Mail will pick up the call after the number of rings you have set, each of them has the ability to keep the other from receiving calls.

For example, if your Voice Mail is set to answer after two rings and the fax machine is set to answer after four, your Voice Mail will stop the fax machine from receiving faxes.

If you set Voice Mail and the Brother machine to answer after the same number of rings, there is no way of knowing which one will answer first. It is important to remember that neither Voice Mail nor the fax machine can pass the call back to the other after the call has been answered.

How can you avoid possible problems?

A very good way to avoid problems like the one mentioned, is to get a second phone number on your present phone line.

Many people with Voice Mail choose this service, which is called “Distinctive Ring”, and they are very satisfied with it. (See Distinctive Ring on page 5-8.)

Another way to avoid possible problems is to replace your Voice Mail with an answering machine. Your Brother fax machine is designed to work with an answering machine or TAD (telephone answering device).

(See Connecting an external telephone answering device (TAD) on page 1-9.)

1 - 6 INTRODUCTION

Fax tones and handshake

When someone is sending a fax, the fax machine sends fax calling tones (CNG tones). These are quiet, intermittent beeps every 4-seconds. You’ll hear them after you dial and press dialing. During that time, the sending machine must begin the “handshake” with the receiving machine.

Each time you use automatic procedures to send a fax, you are sending CNG tones over the phone line. You’ll soon learn to listen for these quiet beeps each time you answer a phone on your fax line, so you will know if you are receiving a fax message.

The receiving fax responds with fax receiving tones, which are loud, chirping sounds. A receiving fax chirps for about 40 seconds over the phone line, and the LCD shows

If the fax machine is set to the automatically with fax receiving tones. If the other person hangs up, the fax machine will continue to send the “chirps” for about 40 seconds, and the LCD continues to show

RECEIVE

The fax ‘handshake’ is the time in which the sending machine’s CNG tones and the receiving machines “chirps” overlap. This must be for at least 2 to 4 seconds, so the fax machines can understand how each is sending and receiving the fax. The handshake cannot begin until the call is answered, and the CNG tones only last for about 60 seconds after the number is dialed. So it is important for the receiving machine to answer the call in as few rings as possible.

When you have an external Telephone Answering Device (TAD) on your fax line, your TAD will decide the number of rings before the call is answered. Pay special attention to the directions for connecting a TAD in this chapter. (See Connecting an external telephone answering device (TAD) on page 1-9.)

Fax Start

RECEIVE

. To cancel the receiving, press

and they will continue for about 60 seconds after

FAX ONLY

mode, it will answer every call

Stop/Exit

ECM (Error Correction Mode)

The Error Correction Mode (ECM) is a way for the fax machine to check a fax transmission while it is in progress. ECM transmissions are only possible between machines that both have this feature. If they do, you may send and receive fax messages that are continuously being checked by the machine.

The fax machine must have enough memory for this feature to work.

INTRODUCTION 1 - 7

Connections

Connecting an external telephone

Your machine is equipped with a handset that you can use as a regular phone. However you can also connect a separate telephone (or telephone answering device) directly to the fax machine.

Connect the modular plug on the telephone’s line cord to the jack labeled EXT. on the back side of the fax machine.

Extension Telephone

External Telephone

Whenever this external phone (or TAD) is in use, the screen displays

EXT. TEL IN USE

, and, if the fax handset is lifted, an alarm sounds.

To disconnect the call on the external phone and switch to the fax, lift the handset and press

1 - 8 INTRODUCTION

Hook

Connecting an external telephone answering device (TAD)

Sequence

You may choose to connect an answering device. However, when you have an external TAD on the same telephone line as the fax machine, the TAD answers all calls and the fax machine “listens” for fax calling (CNG) tones. If it hears them, the fax machine takes over the call and receives the fax. If it doesn’t hear CNG tones, the fax machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message.

The TAD must answer within four rings (the recommended setting is two rings). The fax machine cannot hear CNG tones until the TAD has answered the call, and with four rings there are only 8 to 10 seconds of CNG tones left for the fax “handshake”. Make sure you carefully follow the instructions in this manual for recording your outgoing message. We do not recommend using the toll saver feature on your external answering machine if it exceeds four rings.

If you do not receive all your faxes, you must reset the setting on your external TAD to four rings or less.

If You Subscribe to your Telephone Company’s Distinctive Ring Service:

You may connect an external TAD to a separate wall jack only if you subscribe to your telephone company’s Distinctive Ring service, have registered the distinctive ring pattern on the fax machine, use that number as a fax number and set your machine’s Receive mode to is four rings on the external TAD when you have the telephone company’s Distinctive Ring Service.

MANUAL

. The recommended setting

If You Do Not Subscribe to Distinctive Ring Service:

You must plug your TAD into the EXT. jack of the fax machine. If your TAD is plugged into a wall jack, both your fax machine and the TAD will try to control the phone line. (See illustration on page 1-10.)

INTRODUCTION 1 - 9

Do not connect a TAD elsewhere on the same phone line (unless you have the Distinctive Ring service).

TAD

Connections

The external TAD must be plugged into the back side of the fax machine, into the jack labeled EXT. The fax machine cannot work properly if you plug the TAD into a wall jack (unless you are using Distinctive Ring).

Plug the telephone line cord from the wall jack into the back side of the fax machine, in the jack labeled LINE.

Plug the telephone line cord from your external TAD into the back side of the fax machine, in the jack labeled EXT. (Make sure this cord is connected to the TAD at the TAD’s telephone line jack, and not its telephone set jack.)

Set your external TAD to four rings or less. (The fax machine’s Ring Delay setting does not apply.)

Record the outgoing message on your external TAD.

Set the TAD to answer calls.

Set the Receive Mode to (See Choosing the Receive Mode on page 5-1.)

TAD:ANSWER MACH.

1 - 10 INTRODUCTION

Recording outgoing message (OGM) on an external TAD

Timing is important in recording this message. The message sets up the ways to handle both manual and automatic fax reception.

Record 5 seconds of silence at the beginning of your message. (This allows the fax machine time to listen for the fax CNG tones of automatic transmissions before they stop.)

Limit your speaking to 20 seconds.

End your 20-second message by giving your Fax Receive Code for people sending manual faxes. For example:

“After the beep, leave a message or send a fax by pressing 51 and Start.”

We recommend beginning your OGM with an initial 5-second silence because the fax machine cannot hear fax tones over a resonant or loud voice. You may try omitting this pause, but if the fax machine has trouble receiving, then you must rerecord the OGM to include it.

When you leave your fax machine set in TAD mode, all calls will be answered by the externally connected telephone answering device. Fax calls will be received automatically if they come from a machine that sends standard Calling tones (CNG).

Incoming Call

The call is picked up by the TAD. (Recommended TAD ring delay is 2 rings.)

Fax reception is automatically activated by fax tones.

The fax message is received on paper.

Quick-dial fax call

The external TAD outgoing message begins (recommended length of 20 seconds or less).

Voice call

The caller leaves a voice message on the external TAD.

The caller must press

Manual fax call

The caller can also send a fax message after the voice message.

Start or enter your Fax Receive code to activate the machine and press Start.

The fax message is received on paper.

INTRODUCTION 1 - 11

Special line considerations

Roll Over phone lines

A roll over phone system is a group of two or more separate telephone lines that pass incoming calls to each other if they are busy. The calls are usually passed down or “rolled over” to the next available phone line in a preset order.

The fax machine can work in a roll over system as long as it is the last number in the sequence, so the call cannot roll away. Do not put the fax machine on any of the other numbers; when the other lines are busy and a second fax call is received, the fax call would be transferred to a line that does not have a fax machine. The fax

machine will work best on a dedicated line.

Two-Line phone system

A two-line phone system is nothing more than two separate phone numbers on the same wall outlet. The two phone numbers can be on separate jacks (RJ11) or combined into one jack (RJ14). Your machine must be plugged into an RJ11 jack. RJ11 and RJ14 jacks may be equal in size and appearance and both may contain four wires (black, red, green, yellow). To test the type of jack, plug in a two-line phone and see if it can access both lines. If it can, you must separate the line for the fax machine. (See Easy Receive on page 5-3.)

Converting telephone wall outlets

There are three ways to convert to an RJ11 jack. The first two ways may require assistance from the telephone company. You can change the wall outlets from one RJ14 jack to two RJ11 jacks. Or, you can have an RJ11 wall outlet installed and slave or jump one of the phone numbers to it.

The third way is the easiest: Buy a triplex adapter. You can plug a triplex adapter into an RJ14 outlet. It separates the wires into two separate RJ11 jacks (Line 1, Line

2) and a third RJ14 jack (Lines 1 and 2). If the fax machine is on Line 1, plug the fax machine into L1 of the triplex adapter. If the fax machine is on Line 2, plug it into L2 of the triple adapter.

1 - 12 INTRODUCTION

Triplex Adapter

RJ14

RJ11

RJ14

Installing fax machine, external two-line TAD and two-line telephone

When you are installing an external two-line telephone answering device (TAD) and a two-line telephone, the fax machine must be isolated on one line at both the wall jack and at the TAD. The most common connection is to put the fax machine on Line 2, which is explained in the following steps. The back of the two-line TAD must have two telephone jacks: one labeled L1 or L1/L2, and the other labeled L2. You will need at least three telephone line cords, the one that came with the fax machine and two for your external two-line TAD. You will need a fourth line cord if you add a two-line telephone.

Place the two-line TAD and the two-line telephone next to the fax machine.

Plug one end of the telephone line cord for the fax machine into the L2 jack of the triplex adapter. Plug the other end into the LINE jack on the back side of the fax machine.

Plug one end of the first telephone line cord for your TAD into the L1 jack of the triplex adapter. Plug the other end into the L1 or L1/L2 jack of the two-line TAD.

Plug one end of the second telephone line cord for your TAD into the L2 jack of the two-line TAD. Plug the other end into the EXT. jack on the left side of the fax machine.

Triplex Adapter

Two Line Phone

External Two Line TAD FAX machine

You can keep two-line telephones on other wall outlets as always. There are two ways to add a two-line telephone to the fax machine’s wall outlet. You can plug the telephone line cord from the two-line telephone into the L1+L2 jack of the triplex adapter. Or, you can plug the two-line telephone into the TEL jack of the two-line TAD.

INTRODUCTION 1 - 13

+ 89 hidden pages

Brother 565 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Brother numbers

Register your product (USA only)

Frequently Asked Questions (FAQs)

For Customer Service

Brother fax back system (USA only)

Ordering accessories and supplies

Compilation and Publication Notice

Safety precautions

To use the fax machine safely

Choosing a location

Quick Reference Guide

Sending faxes

Receiving faxes

Storing numbers

Dialing operations

Making copies

Table of Contents

Introduction

Using this Guide

Finding information

Symbols used in this Guide

Fax Test Sheet and Product Registration (USA only)

Part names

About fax machines

Custom features

Do you have Voice Mail on the phone line?

Why should there be problems?

How can you avoid possible problems?

Fax tones and handshake

ECM (Error Correction Mode)

Connections

Connecting an external telephone

Connecting an external telephone answering device (TAD)

Sequence

Connections

Recording outgoing message (OGM) on an external TAD

Special line considerations

Roll Over phone lines

Two-Line phone system

Converting telephone wall outlets

Installing fax machine, external two-line TAD and two-line telephone