Brady 2024, 2034 User Manual

Download

Bradyprinter THT Model

2024 and 2034

Thermal Transfer Printer

_______________________________________________________________________________

User’s Guide

LOGO W.H. Brady Co.

Automatic Indentification Products

HP PCL-4, and HP Laser Jet II are Trademarks of Hewlett packard Corporation CG Triumvirate is a trademark of Agfa Corporation. CG Times, based upon Times New Roman under license from The Monotype Corporation plc, is a product of Agfa Corporation. Futura is a registered trademark of Fundición Tipográfica Neufville, S.A. Bradyprinter THT Model 2024 and 2034 is a Trademark of Brady USA Inc. SEAQ PC and Batch are trademarks of Datamax Bar Code Products Corporation.

As an Energy Star Partner, Brady USA Inc. has determined that this product meets the Energy Star guidelines for energy efficiency.

Information in this document is subject to change without notice and does not represent a commitment on the part of Brady USA Inc. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser's personal use, without the express written permission of Brady USA Inc.

6555 W. Good Hope Road • Milwaukee, WI 53223 • (414) 358-6600

Part Number: 88-2149-01

Revision: D

AGENCY COMPLIANCE AND APPROVALS:

UL: UL1950 Information Technology Equipment CSA: C22.2 No. 950-M93 TUV: EN60950, IEC950

1. Nur für Gebrauch innerhalb eines Gebäudes geeignet.

2. Bei Gefahr, Kabel aus der Steckdose herausziehen

3. Falls kein Kabel mitgeliefert wurde, bitte Folgendes bei der Anschaffung eines Kabels beachten:

Für 230 Volt (Europa): Benützen Sie ein Kabel, das mit "HAR" markiert ist, bestehend mindestens aus einem H05VV-F Kabel, das mindestens 0,75 Quadratmillimeter Drahtdurchmesser hat; sowie eine IEC320 Steckdose und einen für das Land geeigneten Stecker, 6A, 250 Volt.

1. This unit is intended for indoor use only.

2. Disconnect power supply cord in case of emergency.

3. When power supply cord is not provided; for proper power supply cord selection please see below:

For 230 Volt Operation (Europe): Use a cord set, marked "HAR," consisting of a min H05VV-F cord which has a minimum 0.75 square mm diameter conductors, provided with an IEC 320 receptacle and a male plug for the country of installation rated 6A, 250V

FCC: This device complies with Part 15 of FCC rules. Note: This equipment has been tested and found to comply with the limits for a Class A digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions in this manual, it may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

IMPORTANT SAFETY INSTRUCTIONS

Your Bar Code Printer has been designed to give you many years of safe, reliable service. As with all electrical equipment, there are a few basic precautions you should take to avoid getting hurt or damaging the Printer.

• Carefully read the installation and operating instructions provided

with your Printer.

• Read and follow all warning instruction labels on the Printer itself.

• Place the Printer on a flat, firm, solid surface.

• To protect your Printer from overheating, make sure all openings on

the Printer are not blocked.

• Do not place the Printer on or near a heat source, (i.e., a radiator or

heat register).

• Do not use your Printer near water, or spill liquid of any kind into it.

• Be certain that your power source matches the rating listed on the back

of the Printer. If you are unsure, check with your dealer or with your local power company.

• As a safety device, your Printer has a grounded, 3-prong plug that will

only fit into a grounded outlet. If you cannot plug it in, chances are you have an older, non-grounded outlet. Contact an electrician to have the outlet replaced. Do not use an adapter to defeat the grounding.

• Do not place the power cord where it will be walked on. If the power

cord becomes damaged or frayed replace it immediately.

• Do not insert anything into the ventilation slots or openings on the

Printer.

• Only qualified, trained service technicians should attempt to repair

your Printer.

♦♦ CONTENTS

♦♦ Introduction

1.0 Introduction.................................................................1

1.1 Technical Specifications.............................................. 3

1.2 Standard Ribbon Sizes................................................5

1.3 Label/Tag Specifications ............................................. 6

♦♦ Getting Started

2.0 Introduction.................................................................7

2.1 Unpacking...................................................................7

2.2 Checking the AC Power Requirements ........................8

2.2.1 Selecting 230 VAC Operation...........................9

2.3 Connecting the Printer............................................... 10

2.3.1 Interfacing to the Printer.................................11

2.3.2 Dip Switch Settings ........................................13

2.4 Memory Cartridges....................................................14

2.5 Media Loading ..........................................................15

2.5.1 Using the Optional Internal Rewind.................18

2.5.2 Using the Peel and Present Option................. 20

2.6 Ribbon Installation and Removal...............................22

♦♦ Using Your Printer

3.0 Introduction...............................................................25

3.1 Front Control Panel...................................................25

3.1.1 Optional LCD/Keypad Front Panel ..................27

3.2 Using the Optional LCD/Keypad Front Panel.............28

3.3 Self-Test ...................................................................33

3.3.1 Test Label Examples..........................................34

3.3.2 Configuration Test Label...................................36

3.3.3 Character Dump Mode..................................... 38

3.4 Factory Default Setup ...............................................39

3.5 Fuse Replacement....................................................39

♦♦ Printing Labels

4.0 Introduction...............................................................41

4.1 Programming Commands .........................................42

4.2 Programming Example .............................................48

4.3 Printing Bar Codes....................................................48

4.4 Printing Lines and Boxes ...........................................50

♦♦ Maintenance and Adjustments

5.0 Introduction...............................................................51

5.1 Printer Maintenance Schedules................................. 51

5.1.1 Cleaning the Printhead...................................52

5.2 Troubleshooting ........................................................54

5.2.1 Optional LCD/Keypad Front Panel Alarms......56

5.3 Mechanical Adjustments ...........................................57

5.3.1 Media Width Adjustment ................................58

5.3.2 Media Sensor Adjustment...............................59

5.3.3 Printhead Replacement..................................60

Appendix A

ASCII Control Code Chart .....................................................A-1

Appendix B

Available Fonts and Bar Codes .............................................B-1

B.1 Human-Readable Fonts ..........................................B-2

B.2 Bar Code Fonts....................................................... B-5

Appendix C

C.1 Error Codes.............................................................C-1

Appendix D

D.1 Support Services.....................................................D-1

Appendix E

E.1 Warranty Information ............................................. E-1

♦♦ Introduction

Figure 1-1 Overall View

1.0 Introduction

The Bradyprinter™ THT Model 2024 & 2034, hereafter referred to as 'the Printer', is a high performance, low cost, direct thermal or thermal transfer label printer that uses Reduced Instruction Set Computing (RISC) technology. With its standard 203 DPI (Dots Per Inch) printhead, the Printer can print labels at speeds of up to 10" per second. The thermal transfer model allows for the use of thermal transfer ribbons.

An innovative dot history control circuit called SEAQ, (Sequential Energy Adjustment for Quality), provides exceptional print quality by monitoring the printhead data and automatically adjusting the printhead element temperatures to provide maximum printhead quality and performance.

_______________________________________________________________________ Introduction 1

The Printer can be connected to almost any computer through its RS-232C/RS422 serial interfaces, IEEE parallel option, or to an IBM or IBM compatible mainframe through its optional twinax/coax interface.

The Printer can be equipped with operator and field-installed options such as a Cutter, Peel and Present (requires factory installed Internal Rewind), On-line Verification, DRAM, Internal Batch Cartridge, and Memory Cartridges. In addition, the Printer can be purchased with factory installed options, (i.e., Internal Rewind, 300 DPI printhead, and LCD\Keypad front panel), that expand the Printer's capabilities.

Figures 1-1 and 1-2 depict the Printer's parts placement.

Figure 1-2 Mechanism Detail

_______________________________________________________________________

2 Introduction

1.1 Technical Specifications

Print Technology: Thermal Transfer − standard Resolution: 203 DPI (8 dots/mm) − standard

Optional 300 DPI − factory installed

Print Speed: 203 DPI 2 to 10 IPS

300 DPI 2 to 8 IPS

Bar Code Modules: 5 mil to 110 mil "X" dimension in picket or ladder

orientations @ 203 DPI.

3.3 mil to 80 mil "X" dimension in picket or ladder orientations @ 300 DPI.

Print Width: 4.1" (104mm) maximum Media Width: .75" (19mm) − 4.65" (118mm) Label Length: 12" @ 203 DPI w/512KB (standard)

.25" minimum in batch mode .75" minimum in tear off or peel mode

12" @ 300 DPI w/1MB (standard) .25" minimum in batch mode .75" minimum in tear off or peel mode

Media Type: Roll-Fed, Die-Cut Continuous, Fan Fold, Tags or

Tickets

Media Thickness: .0025 - 0.010" (.0635mm to .254mm), standard widths

(.0050 - .0080 for .75" −1" label widths)

Media Supply: 8" (203mm) maximum diameter on 3"(76mm) cores Bar Codes: Code 39, Interleaved 2 of 5, Code 128 (Subsets A, B,

and C) Codabar, UPC-A, UPC-E, UPC 2 and 5 digit addendums, EAN-8, EAN-13, EAN 2 and 5 digit addendums, Code 93, UPC random weight, Universal Shipping Container Symbology Plessy, Postnet, UCC/EAN 128, PDF 417 and Maxicode

Internal Fonts: CG Triumvirate Bold/Condensed (scalable)

CG Triumvirate (smooth bit mapped font 6 - 48 pt)

_______________________________________________________________________ Introduction 3

Cartridge Slots: One Cartridge Slot (Memory) Standard DRAM: 512KB w/203DPI, 1 MB w/300DPI Standard EPROM: 2048KB w/203 DPI, 2048KB w/300DPI Counters: 2 Linear Inch Counters; one absolute and one

resettable

Interface: RS232, RS422 @ 300 -19,200 baud, XON/XOFF,

CTS/RTS

Dimensions: 11.38" H x 10" W x 18.25" D (289mm H x 254mm W

x 463mm D)

Operating Temperature: 40° F to 105° F (5° C to 40° C)

Power Source: 115 VAC or 230 VAC 60HZ/50HZ

Additional Options

LCD/Keypad: Front panel with a 2 row x 16 character LCD display

and a 6 key operator's keypad

DRAM: Expandable to 4MB (via a daughter board) 256KB/512KB Permanent Storage of Custom Fonts, Graphics, and

Flash Cartridge: Formats Cutter with Tray: Maximum Thickness: 0.010" (.254mm) Internal Rewinder: 5½" maximum O.D. capacity with no core Twinax/Coax: Supports IBM Mid-range and Mainframe Computers High Speed Interface: IEEE Parallel Interface plus Serial I/F up to 56K BPS Present Sensor: On-demand label dispensing Internal Batch: Cartridge with VT 100 emulation and storage

Cartridge with Link MCII emulation and storage

_______________________________________________________________________

4 Introduction

1.2 Standard Ribbon Sizes

The manufacturer stocks the following standard ribbon sizes: 1.57", 2.36",

3.27", and 4.33". The standard ribbon length is 328 linear yards. It is recommended that the width of the thermal-transfer ribbon be within 10% of the label width. Additional sizes other than those listed are available on a custom-order basis.

_______________________________________________________________________ Introduction 5

1.3 Label/Tag Media Specifications

Figure 1-3 Media Dimensions

Description MAX.

(inches)

MIN.

(inches)

A Label width 4.650 0.750 B Backing width 4.650 0.750 C Gap between labels 99.99 0.100 D Label length 99.99 0.250 E Backing thickness 0.010 0.0023 F Label thickness 0.010 0.0025 G Width of sensor opening 0.500 0.200 H Distance media edge to sensor opening 2.250 0.200 I Reflective sensor mark width. It is

4.00 1.000 recommended that the entire width of the label is marked.

J Distance between reflective mark 99.99 0.500 K Reflective sensor mark length 99.99 0.100

Table 1-1 Media Specifications

NOTE: The reflective sensor mark must be carbon based. The sensor is

infrared and will reflect off of a plain black mark. The total thickness of label and backing is .010 inches max.

_______________________________________________________________________

6 Introduction

♦♦ Getting Started

2.0 Introduction

This chapter will assist you in unpacking, configuring the communications, connecting your Printer, loading media stock, and installing the ribbon.

2.1 Unpacking

Inspect the shipping container(s) for signs of shipment damage. If damage is evident, contact the carrier directly to specify the nature and extent of the damage.

The printer is packed in molded styrofoam packaging. The Printer is enclosed in a plastic bag to reduce the chance of moisture damage during shipment. Remove the Printer from the plastic bag.

In addition to this manual, the shipping container(s) should include the following standard items:

• Label printer

• AC power cord

• Special or additional items purchased.

_______________________________________________________________________ Getting Started 7

2.2 Checking the AC Power Requirements

The standard Printer is configured for 115 VAC +10% single-phase 50/60 Hz with a properly-grounded outlet. A small sticker next to the power cord connection states the power requirements.

The Printer is also manufactured for 230 VAC operation, most of these Printers are shipped to international markets. If you are uncertain as to the power requirements of the Printer, or the outlet you are connecting to, check with a qualified service technician to verify the installation before connecting AC power.

Check the rear AC switch settings before applying power. The facing arrows must by selected to match the supplied voltage rating, (115VAC or 230VAC).

CAUTION

_______________________________________________________________________

8 Getting Started

2.2.1 Selecting 230 VAC Operation

If your Printer's AC power requirements do not match your AC power, the rear AC voltage selection switch can be changed. If you wish to change from 115 VAC to 230 VAC, follow the instructions outlined below.

1. Remove the AC power cord (if installed).

2. Insert a flat bladed-screwdriver into the release slot and push out the fuse holder/voltage selector switch.

3. Flip/rotate the fuse holder/voltage selection switch over and re-insert it.

4. Attach the 230V power cord.

Figure 2-1 Selecting 230 VAC

_______________________________________________________________________ Getting Started 9

2.3 Connecting the Printer

You will need a serial cable to connect your computer to the Printer's RS232/RS422 serial interface connector. Connect your Printer's cables as outlined below.

1. Make sure both the Printer and host computer are turned off.

2. Plug the serial cable connector securely into the Printer's serial connector and then attach it to the connector.

3. Plug the other end of the cable into the computer's serial interface.

NOTE: An optional parallel port is available. See your retailer for details.

Figure 2-2 Rear Printer Connections

_______________________________________________________________________

10 Getting Started

2.3.1 Interfacing to the Printer

For most applications, the interface between the Printer and the host device will be RS-232C. The interface cable is connected between the Printer and the host via the DB-25 connector. The DB-25 connector is labeled "serial" and is located on the back of the Printer. Several typical cable interfaces are listed in Table 2-1.

The Printer supports both XON/XOFF and CTS/DTR handshaking. For connection to most host systems, the XON/XOFF handshaking works to reduce the number of wires needed in the interface cable. For interfacing RS-422 devices, the XON/XOFF handshake is the only appropriate method. Refer to Table 2-2 for the appropriate communications cable needed for your configuration.

_______________________________________________________________________ Getting Started 11

When a serial (RS-232C) interface between the Printer and the host will be used, a serial interface cable is needed to connect the Printer to the host. Cable configurations for typical interfaces are shown below, (contact your reseller for part numbers and ordering information).

Null Modem (MXM) “PC” (DB25P) to Printer

“PC” (DB9P) to Printer RS-422 Connection

Table 2-1 Interface Cable Applications

Other applications may require a parallel connection from the Printer to the host. The Printer can be connected to the host with a standard parallel printer cable if the Printer is equipped with the optional parallel interface option.

_______________________________________________________________________

12 Getting Started

2.3.2 Dip Switch Settings

For proper operation, you must set the baud rate, parity, and stop bits of the Printer's interface. On the rear of the Printer, you will find SWITCH 1 (S1), an eight-position dip switch used to set the Printer's communications parameters, (see Table 2-3).

NOTE: SWITCH 1 (S1) is not available with the LCD/Keypad Front Panel

Option, (see Section 3.2 when setting the communications parameters for this option).

S1-1 S1-2 S1-3 S1-4 S1-5 S1-6 S1-7 S1-8

Baud Rate

9600 4800 2400 1200 600 300 19200 TEST/9600

Word length/Parity

7-Bit /Even 8-Bit /None

Compatibility Mode (Form Edge Offset)

Offset =1.10" (27.9mm) Offset =2.20" (55.9mm)

Present Sensor

Enable Disable

Control Codes

Standard Alternate

Cutter Enable

Disable Enable

OFF OFF OFF OFF ON ON ON ON

X X

OFF OFF ON ON OFF OFF ON ON

X X

OFF ON OFF ON OFF ON OFF ON

X X

X X X X X X X X

ON OFFXX

X X

X X X X X X X X

OFFONX

X X

X X X X X X X X

X X

ON OFFXX

X X

X X X X X X X X

X X

OFFONX

X X

X X X X X X X X

X X

OFF ON

Table 2-2 Communications Dip Switch Settings

NOTE: Select the 8-bit word length if you wish to access the foreign

language characters from the ASCII Code chart. These characters are available in fonts 1–6 and 9.

_______________________________________________________________________ Getting Started 13

2.4 Memory Cartridges

The Printer has one standard memory cartridge slot. The primary use of the memory cartridges is for storing label formats, graphic images, fonts and for internal batch. Follow the instructions outlined below when installing memory cartridges.

1. Ensure that all printing has been completed.

2. Open the Side Access Cover.

3. Plug the Memory Cartridge into the Memory Cartridge Slot with the label face-up.

Figure 2-3 Installation of a Memory Cartridge

NOTE: Use only memory cartridges designed specifically for your Printer,

flash modules have a Write Protect Switch.

_______________________________________________________________________

14 Getting Started

2.5 Media Loading

The Printer supports up to an 8" (203mm) diameter roll of media, (if media less than 4 inches wide is used, refer to Section 5.3.1 before loading media). Follow the instructions outlined below when installing the media stock.

1. Open the Printer's Side Access Cover.

2. Rotate the Printhead Latch (1) counterclockwise to unlatch and raise the Printhead to an upright position.

3. Lower the Hinge Plate (2).

4. Slide the Media Edge Guide (3) to the outer edge and rotate it to the down position.

Figure 2-4 Media Access

_______________________________________________________________________ Getting Started 15

NOTE: If using fanfold media, skip steps 5 and 6. Install fanfold media as

shown in figure 2-5b.

5. Place the 3" Media Core Adapters on the Media Hub Assembly, (if using media with 3" media cores).

Figure 2-5a Media Installation (3" core)

6. Place the Media Supply Roll on the Media Hub Assembly. Slide the media retainer against the supply roll and tighten the thumb screw.

NOTE: Do not use the media retainer if the Media Supply Roll is wider than

4 inches (102mm).

_______________________________________________________________________

16 Getting Started

7. Route the media over the Guide Plate, between the Media Sensor, and over the Platen Roller, (located beneath the Printhead), as shown in Figure 2-5b.

8. Rotate the Media Edge Guide up and slide it to the media's edge.

9. Close the Hinge Plate and lower the Printhead by rotating the Printhead Latch clockwise to the latched position.

Figure 2-5b Media Installation

NOTE: If the media is not sensing, try adjusting the Media Edge Sensor by

turning the Media Edge Sensor Adjustment knob (see Section

5.3.2).

_______________________________________________________________________ Getting Started 17

2.5.1 Using the Optional Internal Rewind

If the Internal Rewind Option is installed in your Printer, then the media and Arc Plate should be installed as described below.

NOTE: The Arc Plate is supplied only with the Internal Rewind Option.

1. Turn off the Printer and open the Side Access Cover.

2. Follow steps 2, 3, and 4 of Section 2.5 before installing media.

3. Open the Lower Right Front Panel.

4. Remove the Arc Plate from its stored position and install it on the front of the Printer as shown in Figure 2-6.

Figure 2-6 Installing the Arc Plate for Internal rewind

5. Place the media core adapters on the Media Hub Assembly if using 3" cores, (see Figure 2-5a).

_______________________________________________________________________

18 Getting Started

6. Place the Media Supply Roll on the Media Hub Assembly. Slide the media retainer against the Media Supply Roll and tighten the thumb screw.

NOTE: Do not use the media retainer if the media is wider than 4" (102

mm).

7. Route the media over the Guide Plate, between the Media Sensor, and over the Platen Roller, (located beneath the Printhead), around the Arc Plate and to the Media Rewinder as shown Figure 2-7.

8. Place the Clasp over the end of the media and rotate the Media Rewinder a few turns.

9. Rotate the Media Edge Guide up and slide it to the media's edge.

10. Close the Hinge Plate and latch the Printhead by rotating the Printhead Latch upward to the latched position. Close the side cover.

Figure 2-7 Installing Media with Internal Rewind Option

_______________________________________________________________________ Getting Started 19

2.5.2 Using the Peel and Present Option

The Peel and Present Option allows for on-demand label dispensing and requires the Internal Rewind Option. To use this option follow the instructions outlined below.

1. Turn off the Printer and open the Side Access Cover.

2. Follow steps 2, 3, and 4 of Section 2.5 before installing media.

3. Open the Lower Front Panel.

4. Using a phillips screw driver, remove the Tear Bar, invert it (flip it over), and re-install it as shown in Figure 2-8.

Figure 2-8 Using the Peel and Present Option

NOTE: If media narrower than 4 inches is used, refer to Section 5.3.1 before

loading media.

_______________________________________________________________________

20 Getting Started

5. Place the Media Supply Roll on the Media Hub Assembly. Slide the media retainer against the supply roll and tighten the thumb screw.

6. Route the media over the Guide Plate, between the Media Sensor, and over the Platen Roller (located beneath the Printhead).

7. Route the media liner (backing) around the Tear Bar to the Media Rewinder as shown in Figure 2-9.

8. Place the Clasp over the end of the media and rotate the Media Rewinder a few turns.

9. Rotate the Media Edge Guide up and slide it to the media's edge.

10. Lift and snap the Lower Right Front Panel closed.

11. Close the Hinge Plate and latch the Printhead by rotating the Printhead Latch clockwise to the latched position. Close the side cover.

Figure 2-9 Installing Media using Peel and Present Option

_______________________________________________________________________ Getting Started 21

2.6 Ribbon Installation and Removal

Follow the instructions below when installing the thermal transfer ribbon.

Ribbon Installation:

1. Open the Side Access Cover.

2. Rotate the Printhead latch counterclockwise to unlatch and raise the Printhead.

3. Lower the Hinge Plate.

4. Place the new Ribbon Supply Roll on the Supply Hub, making sure that the ribbon roll is pushed up against the hub flange.

Figure 2-10 Ribbon Installation

_______________________________________________________________________

22 Getting Started

5. Route the ribbon as shown in Figure 2-10 to the Take-Up Hub.

6. While holding the ribbon Take-Up Hub, rotate the J-hook clockwise to unlatch it.

7. Raise the J-hook upward and place the end of the ribbon over the Take-Up Hub.

Figure 2-11 Ribbon Installation showing J-hook

8. Slide the J-hook back into place as shown in Figure 2-11. While holding the ribbon Take-Up Hub, rotate the J-hook counter-clockwise to latch.

9. Turn the Take-Up Hub until all of the ribbon slack is removed.

_______________________________________________________________________ Getting Started 23

10. Raise the Hinge Plate and close the Printhead by rotating the Printhead Latch clockwise.

11. Locate the Ribbon ON/OFF switch, (see Figure 2-12), and slide the switch to the right to select Thermal Transfer (ribbon on). This Switch is not available with the LCD/Keypad Front Panel Option, (see Section 3.2).

Figure 2-12 Selecting Ribbon On (Thermal Transfer)

Ribbon Removal:

1. Cut the ribbon anywhere between the Take-Up Hub and Printhead.

2. Rotate the Printhead Latch counterclockwise to raise the Printhead, then lower the hinge plate.

3. While holding the ribbon Take-Up Hub, rotate the J-hook clockwise to unlatch it, then slide off the used ribbon.

4. Turn the Ribbon Supply Hub clockwise to draw the unused portion of the ribbon back onto the Ribbon Supply Roll.

5. Raise the Hinge Plate and close the Printhead by rotating the Printhead Latch clockwise.

_______________________________________________________________________

24 Getting Started

♦♦ Using Your Printer

3.0 Introduction

This chapter will explain the front panel operation, how to install memory cartridges, and replace the fuse.

3.1 Front Control Panel

The Printer has five (5) operator accessible switches and three (3) LED indicators, (see Figure 3-1). A brief description of the switches and LED indicators is listed in this section.

Figure 3-1 Front Panel

The POWER indicator light is lit when power is available and the rear POWER switch is activated.

_______________________________________________________________________ Using Your Printer 25

This indicator is lit when no media edge and/or no ribbon motion is detected; a fault condition.

The PAUSE indicator will turn on if any of the following occurs:

• The PAUSE switch is pressed.

• A print job is canceled with the CANCEL switch.

This switch temporarily interrupts the printing process illuminating the Pause LED. A second press allows printing to resume and extinguishes the LED.

When pressed the paper will advance to the first print position of the next label. In addition this button is used to clear fault conditions indicated by the Ribbon Media LED.

Interrupts and deletes the active print job.

RIBBON ON/OFF SWITCH:

For direct thermal printing, (no ribbon), slide the switch to the "off " position. For thermal transfer printing, (ribbon installed), slide the switch to the "on" position. This Switch is not present on the

LCD/Keypad Front Panel Option.

DARKNESS POT: This potentiometer is used to fine adjust print

darkness to variations in the media. This

potentiometer is not present on the LCD/Keypad Front Panel Option.

_______________________________________________________________________

26 Using Your Printer

3.1.1 Optional LCD/Keypad Front Panel

The Printer can be equipped with an optional, factory-installed LCD/Keypad front panel. If this option is installed on your Printer, refer to this section for menu and function information.

The front panel is equipped with a 2 row x 16 character LCD display and a (six) 6 key operator's keypad. The three (3) control switches and indicators operate the same as indicated in Section 3.1.

Figure 3-2 Optional LCD/Keypad Front Panel

NOTE: If the Printer was purchased with the optional LCD/Keypad front

panel, the configuration for the Printer will be set via the keypad. On the standard Printer, these configurations are set through the rear dip switches.

_______________________________________________________________________ Using Your Printer 27

The operator's keypad consists of six (6) pressure sensitive switches. The function of each keypad switch is described as follows:

SHIFT

ï ð

ENTER

Display Contrast −− used to adjust the LCD display brightness

• Moves to the next available field

• Scrolls through the current menu selection

• Increases and decreases values

• Returns to the previous menu level

• Moves to the next menu level

• Selects a function or value

• Used to respond "yes" to an operator query

3.2 Using the Optional LCD/Keypad Front Panel

The menu structure is divided into two primary menus, BASIC FUNCTION and ADVANCED SETUP. Use the ò arrow key to move to the primary BASIC FUNCTION menu, then use the ï ð arrow keys to scroll to the desired sub menu. Once in the desired sub menu, use the òñ arrow keys to move into or out of the desired sub menu. Use the ï ð arrow keys to display the available values. Use the ENTER key to set the desired value or condition.

When the ENTER key is pressed, an asterisk (*) will appear indicating that the selection has been made. The asterisk (*) also indicates the current default setting.

Upon exiting the ADVANCED SETUP menu, the Printer prompts 'CHANGES DEFAULT'. By pressing the ENTER key the changes are saved as defaults. Pressing the ñ arrow key exits without saving the changes, except under DATE/TIME, and areas where no asterisk (*) is used for default. Exiting without saving will cause all changes to return to the default values when the Printer is turned off.

_______________________________________________________________________

28 Using Your Printer

Basic Function

BASIC FUNCTION PRINT METHOD

DIRECT*

TRANSFER

BASIC FUNCTION SELECT TOF

GAP*

REFLECTIVE CONTINUOUS

BASIC FUNCTION DARKNESS

Values 1-64

BASIC FUNCTION COMM SETUP

*PORTA 9600 8 N 1 BOTH

BASIC FUNCTION LABEL PRESET

ENABLE

DISABLE*

• Selects the type of printing desired

• Selects direct thermal printing (no ribbon installed)

• Selects thermal transfer printing (ribbon installed)

• Top Of Form

• Default − looks for gap between labels

• Senses black stripe on back side on media

• No Top Of Form sensing

• Used to balance a new Printhead's level of darkness

• 1 indicates the lightest and 64 indicates darkest setting

• Sets the parameters for the communication port

• Communications port and Baud rate, Word length, Parity, Stop Bits, Protocol. Word lengths = 7, 8 Parity = None, Even, Odd Stop Bits = 1, 2 Protocols = BOTH, DTR, XON/XOFF Baud rates = 300, 600, 1200, 2400, 4800, 9600, 19200

• Selects the Peel and Present Option

• Selects the Present Sensor

• No Present Sensor selected

BASIC FUNCTION

• Controls Cutter Option, if installed

CUTTER

ENABLE

DISABLE*

BASIC FUNCTION

• Cutter Option installed or selected

• No Cutter Option installed or used

• Controls Ribbon Saver Option, if installed

RIBBON SAVER

ENABLE

• Ribbon Saver selected (stops ribbon from advancing during voids of .95 inches or larger)

DISABLE*

• Ribbon Saver not installed or selected

* represents default settings

_______________________________________________________________________ Using Your Printer 29

BASIC FUNCTION INTERNAL BATCH

ENABLE DISABLE*

• Allows internal label creation with Internal Batch Cartridge

BASIC FUNCTION CONVERSION

METRIC

DECIMAL*

BASIC FUNCTION TOF ADJUST

• Used to set the Printer's system of measurement

• Printer interprets all measurements as metric values

• Printer interprets all measurements as decimal values

• Selects the point where the label's edge is detected by the sensor

• Set start of print from the label's edge. 128 sets the start of print approximately .3 inches, (7.6 mm) from the label's edge

Advanced Setup

ADVANCED SETUP COUNTERS

ABSOLUTE VALS.

RESETTABLE VALS. RESET COUNTERS

ADVANCED SETUP DATE/TIME

SET DAY NAME day hh:mm a dd mon yr

ADVANCED SETUP LABEL OPTIONS

HEAT SETTING • Values: 00 to 30, (*10) (0 = lightest, 30 =darkest) PRINT SPEED • Values: 2ips to 10ips, (*6) (Print speed/ inches per

SLEW SPEED • Values: 2ips to 10ips, (*7) (Label feed rate/ inches

BACKFEED SPEED • Values: 2ips to 5ips, (*3.5), (rate the printer backs up

ROW ADJUST • Vertical position where printing begins, (*0) (shifts

COLUMN ADJUST • Values 0 to 410, (0*) CONT. LABEL LEN • Values 0000 to 9999, (*0) (00.00 to 99.99")

* represents default setting

_______________________________________________________________________

30 Using Your Printer

• Non-resettable counter (viewed only)

• User resettable counter (can keep track of labels)

• Resettable values re-start at 0

• Allows current date and time to be set

sec)

per sec.

label

up)

(label page length)

LABEL WIDTH • Values 75 to 410 (.75 to 4.1"), label printing width

in inches (*410)

PRESENT DIST. • Distance from the printhead to where the label stops

(*0)

ADVANCED SETUP SYSTEM OPTIONS

FACTORY SETTING

SECURITY CHECK

PASSWORD DIP SWITCH #1 NONE*

MODIFY PASSWORD

INTERNAL MODULE 0 - 1000 SCALABLE FONT

• Returns the Printer to its original factory settings

• Selects security features to protect Advanced Setup

• Allows the user to change the entry password

• Internal Module (ID-A). Memory size- 4K byte blocks; default 15

• Scalable font cache allocation 4K byte blocks (*0) 0 - 1000 SYMBOL SET 28 SELECTIONS

• Scalable font symbol set selection, see Programmer's

Manual

ADVANCED SETUP OPERATION

PAUSE MODE ENABLE

• Suspends printing between each label until the pause

button is pressed DISABLE* FEEDBACK MODE ENABLE

• Returns ASCII character 30 after each label and

character 31 after each batch of labels are printed DISABLE* TEST MODE

• Sends debug characters to host while printing ENABLE DISABLE*

ADVANCED SETUP COMMUNICATIONS

SERIAL PORT A CONTROL CODES

• Standard and alternate control codes

* represents default setting

_______________________________________________________________________ Using Your Printer 31

ADVANCED SETUP MAINTENANCE

TEST PRINT CURRENT CONFIG DATABASE CONFIG TEST RIBBON TEST PATTERN

FRONT PANEL

LED TEST

KEYPAD TEST DISPLAY TEST

TEST I/O

MONITOR GP INPUT

TEST GP OUTPUT SENSOR READINGS DIGITAL SENSORS

ANALOG SENSORS

• Prints a configuration test label of current selections

• Prints a configuration label of default menu selections

• Test reflects the status of the ribbon type

• Prints label with a test pattern (to check dot elements)

• Exercises the front panel indicator LEDs

• Checks the operation of the front panel keypad

• Exercises the front panel LED display

• Allows monitoring of the General Purpose Input

• Allows testing of the General Purpose Output

• Displays the status of the digital and analog sensors

• Displays digital sensors with active values below them

HD = Head CT = cutter LP = label present RS = ribbon saver

• Displays 4 analog sensors with sensor values below each

THR = Thermal RF* = reflective TOF mode RIB = Ribbon motion TR* = Transmissive (* only the active mode is displayed)

D=Down D=Down Y=Blocked D=Down

U=Up U=Up N= Not Blocked U=Up

SERIAL LOOPBACK SERIAL PORTA

INSTALLED OPTION CUTTER RIBBON SAVER

ADVANCED SETUP MODULES

PRINT DIRECTORY

PRINT FILE COPY MODULE TEST MODULE FORMAT MODULE

• Serial loopback connector must be installed for test

• Initiates test (see Self-Test, Section 3.3.)

• Lists options

* = installed

• The optional modules are available

Module Slot A − External Flash

• Prints contents of selected memory modules

• Prints label, font, or image from selected module

• Copies data from one module to another

• Tests Read/Write operation of selected modules

• Formats the selected memory modules

_______________________________________________________________________

32 Using Your Printer

3.3 Self-Test

Power On Self-Test

If the Printer's power switch is off, begin the Self-Test by using the Power-On method. With the Printer OFF, load the media (at least 4 inches wide) to be used and ribbon, (if equipped and/or desired), optionally install one of the SelfTest Plugs. Press and hold the FEED button and turn the Printer ON. Release the Feed switch after the Ribbon/Media LED indicator flashes once. The Printer will then print the two test labels and operation will continue in the Character Dump Mode.

Figure 3-3 Self-Test Plugs

NOTE: After performing a Power-Up and Self-Test the Printer will be in

'Character Dump Mode'. Turn the Printer OFF momentarily, then back ON to restore normal operation.

_______________________________________________________________________ Using Your Printer 33

The Self-Test may also be initiated while the power is on by simultaneously pressing the PAUSE and CANCEL buttons. Simultaneously release them and immediately press and hold the FEED button until the ribbon/media LED flashes.

NOTE: If any configuration errors are indicated by the Self-Tests, check the

Printer's dip switch settings or configuration setup.

3.3.1 Test Label Examples

The first test label printed will be the Configuration Label, this label lists the Printer's configuration and status. The following sample was produced on a standard printer without the test plugs installed.

FRI SEPTEMBER 23, 1996 10:12 340 VER: GA - 1.14 01/30/96

ROM CHECKSUMS

U13 47-2091-01P U24 47-2090-01P U34 47-2088-01B U2 47-2089-01B

SYSTEM RAM CHECKS_ _ _ _ GOOD SYSTEM RAM SIZE_ _ 512 KBYTES

SERIAL PORT BAUD RATE IS 9600 TRANSFER SWITCH IS ON SWITCH 1 1 2 3 4 5 6 7 8

INTERNAL 1 2 3 4 5 6

INPUT VALUES

PAPER: 255 EDGE: 253 REFL: 0 TEMP: 76 POT : 120 TOFA: 120 RIBN: 10 RWND: 0

COUNTER INFORMATION

ABSOLUTE VALUES 2-21-1996 RESETABLE VALUES 9- 5-1995

LENGTH_ _ _ _ 2317 INCHES LENGTH_ _ _ _ 2317 TIME_ _ _ _

_ _ 1 HOURS TIME_ _ _ _ _ _ 1 HOURS

MEMORY CONFIGURATION

INTERNAL MODULE_ _ _ _ _ _ _ _ 15 SCALABLE FONTS_ _ _ _ _ _ _ _ 0

ON ON ON OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF OFF

Figure 3-4 Configuration Test Label

_______________________________________________________________________

34 Using Your Printer

The second of the two test labels is the Test Pattern Label. This label is used to determine whether the Printhead is in need of replacement. 'Good' and 'Bad" test pattern labels are shown in Figure 3-5.

Good test label indicates Printhead is operating normally.

Streaks in test label indicate a dirty or faulty Printhead.

(See Chapter 3 for cleaning and replacement).

Figure 3-5 Printhead Test Label

_______________________________________________________________________ Using Your Printer 35

3.3.2 Configuration Test Label

The following are explanations of the Configuration Test Label elements, top to bottom, (see Figure 3-5).

Rom Checksums − indicates whether the ROMs that store the Printer's program and resident fonts are 'good' or 'bad'. Good part numbers are displayed normally. Checksum values replace the part numbers to indicate an error. If either the ROM or RAM test is bad, service is required.

System Ram Checks −− indicates 'good' or 'bad'. System Ram Size − indicates the amount of available RAM in the Printer. Thermal Transfer Switch − Should be 'on' if using a ribbon, and 'off ' if

in the direct-thermal mode (no ribbon). Switch 1 − indicates the status of dip switch 1 on the rear of the printer,

(see Section 2.3.2, Table 2-3).

Internal − indicates the status of the Printer's internal dip switch located on the main logic board (see Table 3-1).

Paper − this value indicates when paper is present in the sensor. Edge and Refl − indicates when media is present at the respective sensor.

These sensors tell the Printer where the start of the label is located. Refer to the Programmer's Manual when determining which sensing mode to use.

Switch Functions 1 2 3 4 5 6 7

RS-422 Disabled OFF OFF OFF X X X X RS-422 Address 1 ON OFF OFF X X X X RS-422 Address 2 OFF ON OFF X X X X RS-422 Address 3 ON ON OFF X X X X RS-422 Address 4 OFF OFF ON X X X X RS-422 Address 5 ON OFF ON X X X X RS-422 Address 6 OFF ON ON X X X X RS-422 Address 7 ON ON ON X X X X Spare X X X OFF X X X Resettable Counter Reset X X X X OFF X X Spare X X X X X OFF X RS-422 Termination (hw) X X X X X X OFF

Table 3-1 Internal Dip Switch Settings

_______________________________________________________________________

36 Using Your Printer

Temp − this reading is the feedback voltage of the printhead thermistor. At power up or in an idle condition, this value should be in the range of 060 to

065. A reading of 175 is high and could decrease the life of the printhead. An average amount of printing will give readings that range from 070 to 120.

Pot − this reading comes from the darkness potentiometer located on the front panel board. It will vary from 000 (darkest) to 255 (lightest). Adjust this value for a midrange value of 128.

TOFA − (Top of Form Adjustment) determines where the first position of print begins on the label.

RIBN − this value indicates the operation of the ribbon mechanism, this value will vary.

RWND − this value indicates the operation of the internal rewind mechanism, this value will vary.

Counter Information − is the values and dates of the absolute and resettable counters.

Memory Configuration − lists the current size of the 'Internal Module' RAM in 4K byte blocks, and the 'Scalable Fonts' current cache setup for scalable font calculations.

_______________________________________________________________________ Using Your Printer 37

3.3.3 Character Dump Mode

After printing the configuration test labels, the Printer will automatically enter

the Character Dump Mode. This mode allows the user to input strings of data and compare them with the output data from the Printer. This label can readily uncover a buffer overflow problem identified by large gaps of data in the character string.

Figure 3-5 ASCII Character Dump Label

_______________________________________________________________________

38 Using Your Printer

3.4 Factory Default Setup

With the Printer OFF, press and hold the FEED, CANCEL, and PAUSE buttons while turning the Printer ON. Continue to hold the buttons until the Ribbon Media LED illuminates a second time. The Printer will now be set to the 'Factory Defaults'.

3.5 Fuse Replacement

The Printer uses a 2.0 amp/250V slo-blo fuse, which is located within the voltage selection switch, just below the power switch.

• Turn off the Printer and remove the AC power cord.

• Insert a flat-bladed screwdriver in the release slot and push out the fuse

holder/voltage selector switch.

• Replace the fuse with the same type and rating, (250volts, 2Amp, slo-blo).

Figure 3-6 Fuse Replacement

_______________________________________________________________________ Using Your Printer 39

_______________________________________________________________________

40 Using Your Printer

♦♦ Printing Labels

4.0 Introduction

This chapter explains how to generate labels using several different methods, and how to print different bar codes. An optional Internal Batch Cartridge is available for generating label formats using the Printer as a stand-alone device.

A VT 100 or LINK MCII compatible CRT is required if the optional Internal Batch Cartridge is used to generate labels. The Internal Batch Cartridge Program works much like a PC compatible software package, but uses internal batch modules instead of a hard or floppy disk drive to store and retrieve label formats.

Labels can also be generated using RS-232 to a host computer or by using a PC with a compatible labeling software package. This chapter explains some of the basic programming commands that are required when writing programs to generate label formats.

NOTE: The programming information contained in this manual is for

reference purposes only. Refer to the Programmer's Manual for detailed descriptions and programming formats.

_____________________________________________________________________________________________________

Printing Labels 41

4.1 Programming Commands

To prompt the Printer for a command sequence, the Printer must first receive a special character called an “attention getter”, which informs the Printer that it is about to receive a command and the type of command it will be. Immediate Commands, System Level Commands, and Font Loading Commands each have their own attention getter. The attention getter character is followed by a "command character" that tells the Printer what action to take.

ASCII

Char.

SOH 1 01 Ctrl A Immediate Commands STX 2 02 Ctrl B System Level Commands

ESC 27 1B Crtl [ Bitmapped Font Loading Commands

Decimal

Value

HEX

Value

DOS

Prompt

Attention Getter For

Table 4-1 Attention Getters

When the Printer receives an "immediate" command it will stop whatever it is doing and perform that command. Commands of all types must be in the following sequence:

1. Attention Getter

2. Command Character

3. Command Parameters, (if any).

Command Character

# Y Reset A Y Send ASCII Status String to Host B N Toggle Pause C N Cancel

D N SOH Shutdown

E Y Send Batch Quantity F Y Send Status Byte

Printer Responds?

Command

Table 4-2 Immediate Commands

_____________________________________________________________________________________________________

42 Printing Labels

The System Level Commands are used to create formats, load and store graphic information, and control the Printer. Table 4-3 provides a brief description and format of each System Level Command character.

Char Description Format

A Set time and date

a Enable feedback characters Returns decimal 30 after each label and

B Get Printer time and date information Print time and date to port

c Set continuous paper length

Set Printer to double buffer mode

E Set quantity for stored label

e Select edge sensor For "see through" media sensing, etc.

F Form feed Feeds one label at a time

f Set form stop position (BACKFEED)

Distance to peel off or present position

G Print last label format

I Input graphics data block

See the Programmer's Manual for format

i Download scalable font

J Set pause for each label

K Extended System Commands

Refer to the Programmer's Manual for proper format

n = M,S, or W for set memory config. <STX>KMxxxx:Syyyy:Wzzzz

FORMAT: AwmmddyyyyhhMMjjj 16 digits total

w mm dd yyyy hh MM jjj

= 1 digit week, 1 is Monday = 2 digits for month = 2 digits for day = 4 digits for year = 2 digits for hour (24 hr ft) = 2 digits for minutes = 3 digits for Julian I.D. value

31 after each batch of labels

nnnn= length of paper to feed per label Use to print a label while a second is formatting in memory Ennnn = Set quantity for stored label

fnnn nnn = 3 digits from sensor

A bank designation, an optional word length modifier, a format designation, and up to a 16-character string to identify the stored image data

Kn n = Q - for query M - Set configuration S - Scalable font cache W - Label width R - Reset memory config. f - Set form stop position

<STX>Kfxxxx defines distance between

the Printhead and stop position

Table 4-3 System Level Commands

_____________________________________________________________________________________________________

Printing Labels 43

Char Description Format

k Test RS-232 Port With a Y if OK Sends character "Y" to RS-232 port L Enter label formatting mode

M Set maximum label length 4 digits (nnnn) Max. 99.99 inch.

m Set metric flag, enter metric mode All measurements set to metric until

reset

n Clear metric flag, return to inch

mode

O Form edge offset (start of print

Onnnn nnnn = in/100 or mm/10

position) o Cycle cutter P Enter character dump mode p Controlled pause

Q Clear all memory modules

q Clear module "q(A/B)" R Ribbon Saver

qa a = Module ID, upper case Rx x = (Y/N) default = Dip switch or front panel (Ribbon Saver Option only)

r Select reflective sensor Used for "black-strip" media sensing, i.e.

continuous tags, butt-cut labels. Stripe must be printed on back side of media

S Feed rate

Sr r = C - W, 2.0 - 12.0 ips.

s Set for 1 dot buffer processing. Used

for full length dot buffer processing T Printhead dot pattern test label

U Label format field replacement V Software switch settings

Vn n = 4 -label present, 2 -Internal batch 1 -Cutter enabled

v Firmware version information Sends version string to Host

W Request memory module Information

Wa a = F -font, G -graphic, L -label w Test FLASH module memory Takes about 90 seconds X Set default module bank

x Delete module file

Xa a = Memory Module ID, A or B

xMFname M = A/B module ID,

F = F,G,L file type Y Output sensor values Sends sensor values status to RS-232 port

y Symbol set select

ySaa aa = Symbol set ID, see B-1

Z Print internal information and dot

pattern

z Pack module

Za a = Memory Module ID, upper case

Table 4-3 System Level Commands (Continued)

_____________________________________________________________________________________________________

44 Printing Labels

The STX L command switches the Printer from the system level to the label formatting command. All command characters after STX L are interpreted as Label Formatting Commands until terminated with E,X, or s. All label formatting commands are terminated with 0D HEX.

CC Description Format

: Set cut by amount (4 digits)

The cutter function will perform a cutting action after the number of labels specified

A Set format attribute

C Set column offset amount

c Set cut by amount (2 digits)

D Set height and width dot size

E Terminate field generation and print label G Place data in global register H Enter heat setting

(The amount of heat applied per dot row can

be used to help control print quality) M Mirror text/bar code Second transmission restores print m Set metric mode

P Print speed

Enter maximum speed for print cycle, 1

character

p Set label backup speed Q Enter quantity of labels to print R Set row offset amount

r Recall stored label format

S Slew speed

Sets maximum speed for label feeding. 1 digit.

:nnnn nnnn = 4 digits of labels printed before cut. Default = 0001 An n = 1 - XOR 2 - Transparent 3 - Opaque 5 - Inverse Cnnnn nnnn = Inches/100 cnn nn = 2 cut amount

h = Horiz. dot size; can be 1 or 2 v = Vert. dot size; can be 1,2, or 3

(0.005" steps) Default is “D22”

Hnn nn = 2 digits. 1 - 30 10 is nominal and default Print contrast is relative to speed

Pa a = single char.

C 2.0 ips D 2.5 ips E 3.0 ips F 3.5 ips G 4.0 ips H 4.5 ips

I 5.0 ips J 5.5 ips K 6.0 ips L 6.5 ips M 7.0 ips N 7.5 ips

O 8.0 ips P 8.5 ips Q 9.0 ips R 9.5 ips S 10.0 ips

pa a = single char. (C - I) Qnnnn nnnn = quantity Rnnnn nnnn = row offset rnn...n nn...n label name of up to 16 char. terminated by CR Sa a = single character

C 2.0 ips D 2.5 ips E 3.0 ips F 3.5 ips G 4.0 ips H 4.5 ips

I 5.0 ips J 5.5 ips K 6.0 ips L 6.5 ips M 7.0 ips N 7.5 ips

O 8.0 ips P 8.5 ips Q 9.0 ips R 9.5 ips S 10.0 ips

Table 4-4 Label Formatting Commands

_____________________________________________________________________________________________________

Printing Labels 45

CC Description Format

s Store label format in module

sann...n a - destination module A Memory Module A B Memory Module B C Default memory bank D Memory module D E Memory module E nn...n - label name (16 char. max)

T Set field data line terminator

Tnn - nn = 00-FF, 2 digit ASCII U Make previous field a string replace field X Terminate label formatting node

ZzZero (0) conversion to "O" to eliminate

slash (/)

+ Make last field entered increment numeric

+pii Make last entered field

incrementing

p = Zero fill character

ii = Data added to field

- Make last field entered decrement numeric

-pii Make last entered field

decrementing

p = Zero fill character

ii = Data subtracted from field

> Make last field entered increment

alphanumeric

>pii Make last entered field

incrementing. 0 - Z

p = Zero fill character

ii = Data added to field

< Make last field entered decrement

alphanumeric

<pii Make last entered field

decrementing. 0 - Z

p = Zero fill character

ii = Data subtracted from field

^ Set count by amount

^nn Specifies the number of

labels printed before field data is

updated

nn = 2 digits, number of labels

Table 4-4 Label Formatting Commands (Continued)

_____________________________________________________________________________________________________

46 Printing Labels

There are two special commands used by the Printer, the STX S (Recall Global Data) and the STX T (Print Date and Time) commands. Unlike the other Label Format Commands, which follow the STX L command, these special commands are entered directly into the data field.

Character Description

<STX>S Recall global data and place in field. <STX>T Print time and date.

Table 4-5 Special Label Formatting Commands

Bitmapped font loading commands are usually generated by font creation software. However, the assigned font ID number command must be sent to the Printer before the font file. Refer to Table 4-6 for the font loading command characters.

The downloaded font will be stored in the "default" module, (see STX X).

Command Character

*c###D Assign Font ID Number

)s###W Font Descripton

*c###E Character Code

(s#W Character Download Data

Description Format

<ESC>*c###D ### = font ID Number 100 to 999 <ESC>)s#W # = Bytes of Font Descriptor Data <ESC>*c###E # = ASCII Value of Character <ESC>(s###Wnn...n # = Bytes of Bit-mapped Data nn..n = Bit mapped data

Table 4-6 Bitmapped Font Loading Commands

_____________________________________________________________________________________________________

Printing Labels 47

4.2 Programming Example

The following ASCII text file will generate the label shown in Figure 4-1.

<STX>L<CR> H07<CR> D11<CR> 19110080100002510K OHM 1/4 WATT<CR> 1a6210000000050590PCS<CR> E

10K OHM 1/4 WATT

Figure 4-1 Sample Label

4.3 Printing Bar Codes

The example shown below prints out a Code 3 of 9 bar code with a wide to narrow bar ratio of 3:1, and can be used to print any of the bar codes shown in Appendix B by altering the examples fields. Refer to Figures 4-2 and 4-3 for a brief explanation of the data fields.

<STX>L<CR> D11<CR> 1A93040001501000123456789<CR> 121100000000100Barcode A<CR> E

_____________________________________________________________________________________________________

48 Printing Labels

Field DESCRIPTION

Rotation Bar Code/FontIDAny valid font character or bar code type. Bar codes automatically

Width multiplier

Height Must be 3 digits. 001-999 (in/100 or mm/10) Row Must be 4 digits. 0000-9999 (in/100 or mm/10) Column Must be 4 digits. 0000-0410 (in/100 or mm/10) Data string ASCII printable data for font/bar code selected. Terminate with a

1 = 0 deg. • 2 = 90 deg. • 3 = 180 deg. • 4 = 270 deg.

select bar code field format. Bar code types designated by uppercase ALPHA letters print with human-readable interpretations. Lowercase ALPHA bar code fonts print as bars only. Font designated by 0 - 9. Represents the number of times the dot tables are multiplied for the selected font or the specific width for Bar Codes. .005 increments. They both accept 1-9 and A-K. For UPC and 128 fonts, only 1,2,3,4,6, & 8 are valid when interpretation is printed.

<CR>.

Figure 4-2 Example line 3

Figure 4-3 Example line 4

_____________________________________________________________________________________________________

Printing Labels 49

4.4 Printing Lines and Boxes

Lines and boxes can be created by requesting font “X”. The horizontal and vertical multipliers, and row/column position work with the line and box routines in the same manner as human-readable fonts. The format of the data area is as follows:

LINES: Lhhhvvv

L = “L” specifies line drawing hhh = horizontal width of line vvv = vertical height of line

LINES: lhhhhvvvv

1 = “1” specifies line drawing hhhh = horizontal width of line vvvv = vertical height of line

BOXES: Bhhhvvvbbbsss

B = “B” specifies box drawing hhh = horizontal width of box vvv = vertical height of box bbb = thickness of bottom and top box edges sss = thickness of sides of box

BOXES: bhhhhvvvvbbbbssss

b = “b” specifies box drawing hhhh = horizontal width of box vvvv = vertical height of box bbbb = thickness of bottom and top box edges ssss = thickness of sides of box

_____________________________________________________________________________________________________

50 Printing Labels

♦♦ Maintenance and Adjustments

5.0 Introduction

This chapter contains information about maintaining your Printer, troubleshooting tips, solutions, and Printer adjustment information.

5.1 Printer Maintenance schedules

If your Printer is equipped with an optional Rotary Cutter, it is recommended that the cutter's blades are cleaned every 25,000 cuts. The blades in the Rotary Cutter, although reversible, can not be sharpened and must be replaced if they become dull.

The Media Path and Printhead should be cleaned each time a new roll of media is installed in the Printer.

The Tear Bar can become gummed up from the media backing. The Tear Bar should be cleaned with Isopropyl Alcohol when build-up is noticeable.

_____________________________________________________________________________________________________

Maintenance and Adjustments 51

5.1.1 Cleaning the Printhead

The thermal printhead should be cleaned periodically, or when the print quality is affected by a dirty printhead. Follow the instructions outlined below when cleaning is required.

1. Turn off the Printer and open the Side Access Cover.

2. Unlatch the Printhead by rotating the Printhead Latch counter-clockwise.

3. Lower the Hinge Plate.

4. Using a cotton swab dipped in Isopropyl Alcohol, clean the printhead by rubbing the cotton swab left and right along the Printhead Element. Care should be taken not to scratch the Printhead with the cotton swab.

5. Raise the Hinge Plate and engage the Printhead Latch by rotating it clockwise.

6. Close the Side Access Cover.

Allow the printhead surface to cool 2 − 3 minutes before cleaning. Do not touch the printhead with your fingers or lubricant of any kind.

CAUTION

_____________________________________________________________________________________________________

52 Maintenance and Adjustments

Figure 5-1 Cleaning the Printhead

_____________________________________________________________________________________________________

Maintenance and Adjustments 53

5.2 Troubleshooting

This section identifies some causes and solutions to specific problems that may effect the Printer.

1) The Printer prints strange characters or garbage instead of the label:

Possible cause and solution:

• The Printer is in the dump mode, perform a reset by pressing and

releasing the PAUSE and CANCEL switches simultaneously, or by turning the Printer off and back on again.

• The Printer is set up for 8 data bits but the host PC is set up for 7 data

bits, see Section 2.3.2, (or 3.2 if equipped with optional LCD/Keypad front panel) for instructions.

2) The Printer does not print:

Possible cause and solution:

• The media is incorrectly loaded , (see Section 2.5).

• The Printhead is incorrectly latched, (see Section 2.5).

• If the Direct Thermal Mode is selected, make sure that direct thermal

media is installed, (see Section 3.1 or 3.2).

• The Media Sensor is incorrectly adjusted, re-adjust the sensor, (see

Section 5.3.2).

• The Media Sensor may be bad, return the Printer for service.

_____________________________________________________________________________________________________

54 Maintenance and Adjustments

3) The media slips or does not properly advance:

Possible cause and solution:

• The Head Level Adjustment Knob setting is adjusted too high, re-

adjust the Head Level Adjustment Knob, (see Section 5.3.1).

• The Platen Roller is dirty, clean the Platen Roller.

4) Uneven printing or print too light:

Possible cause and solution:

• The Hinge Plate is open or unlatched, re-latch the hinge plate, (see

Section 5.1, steps 6, 7, and 8).

• The Head Level Adjustment Knob setting is adjusted too high, re-

adjust the head level adjustment knob, (see Section 5.3.1).

• The darkness is adjusted too low, readjust.

5) Poor print quality:

Possible cause and solution:

• The Printhead is dirty, clean the printhead, (see Section 5.1).

• The wrong ribbon/paper combination is being used, use a different

type of ribbon and/or paper.

• The Printhead temperature is too high or too low. Use software control

to adjust the heat settings or darkness via the optional LCD/Keypad Front Panel.

• The Printhead is bad, ( see Section 5.3.3).

6) No display −− power light is on (LCD/Keypad front panel):

Possible cause and solution:

• Display contrast set too low, turn the contrast adjustment clockwise

until the display appears.

• The LCD display is defective, return the Printer for service.

_____________________________________________________________________________________________________

Maintenance and Adjustments 55

5.2.1 Optional LCD/Keypad Front Panel Alarms

If the Printer is equipped with the Optional LCD/Keypad Front Panel, it has built in monitors for the Printer status and stock conditions. The alarm messages will be displayed on the front panel LCD display indicating the present status of the Printer, stock levels, or whether the Printer’s electronics have detected an error condition.

LCD Display Alarm Description

PROM FAULT

RAM FAULT

RTC RAM FAULT

PRINT HEAD FAULT

ADC FAULT

TOF FAULT

OUT OF STOCK

RIBBON FAULT

Power up initialization detected a PROM failure, call for service.

Power up initialization detected a RAM failure, call for service.

The RTC Non Volatile RAM failed its checksum test, call for service.

The Thermal Printhead Control Circuit failed, call for service.

The Analog to digital converter failed, call for service. The Printer failed to find the top of form position. Possible causes:

• Defective stock

• Maximum Label Length, (set from

communications or front panel), is smaller than one form. The Printer is out of stock.

The ribbon system detected a fault Possible causes:

• Out of ribbon

• Ribbon motion was prohibited

• Obstructions in the paper movement may cause

ribbon faults.

_____________________________________________________________________________________________________

56 Maintenance and Adjustments

LCD Display Alarm Description

CUTTER FAULT

RIB SAVER FAULT

CUTTER NotEQP

RIBSVR NotEQP

The cutter operation failed Possible causes:

• Cutter not installed

• Jam in cutter

• Defective cutter hardware, call for service.

Warning:

Turn OFF the Printer and remove the AC power cord before attempting to remove any jam or obstruction from the cutter.

The Ribbon Saver operation failed Possible causes:

• Obstruction in ribbon area

• Ribbon Saver Option is not installed

• Defective ribbon saver hardware, call for

service.

The Cutter Option is enabled and the cutter is not present

The Ribbon Saver Option is enabled and the ribbon saver is not present

5.3 Mechanical Adjustments

The following mechanical adjustments should be performed only when required, additional sections that follow provide detailed descriptions for each adjustment.

•• Media Width adjustment, (see Section 5.3.1).

•• Media sensor adjustment, (see Section 5.3.2).

•• Printhead Replacement, (see Section 5.3.3).

_____________________________________________________________________________________________________

Maintenance and Adjustments 57

5.3.1 Media Width Adjustment

This adjustment allows the use of narrower media, (less than 4 inches wide) in the Printer.

1. Rotate the Head Level Adjustment Knob clockwise to raise the minimum printhead to platen position for narrow media.

NOTE: Rotate the head level adjustment knob counterclockwise to lower the

minimum printhead to position.

2. Install the media, (see Section 2.5).

3. Print a Self-Test Label, (see Section 3.3).

Figure 5-2 Media Width Adjustment

4. If the print quality is unacceptable, repeat steps 1 and 3 until the print quality is acceptable.

_____________________________________________________________________________________________________

58 Maintenance and Adjustments

5.3.2 Media Sensor Adjustment

To detect the media's edge for different media widths, the Media Sensor can be adjusted across half the media path. The Media Sensor may require adjustment when changing to a media of a different width. The gauge behind and below the printhead can be viewed for making this adjustment

1. Open the Side Access Cover.

2. Make sure that the media guide is moved to the edge of the media.

3. Rotate the Media Sensor Adjustment knob clockwise to adjust for narrower media and counterclockwise for standard width media.

NOTE: Do not force or over tighten the Media Sensor Adjustment Knob.

Figure 5-3 Media Sensor Adjustment

_____________________________________________________________________________________________________

Maintenance and Adjustments 59

5.3.3 Printhead Replacement

The Printhead is operator replaceable and can be replaced with a flat- bladed screw driver. If dot patterns on the Configuration Test Label indicate lines of missing dots, (as shown in Figure 5-4), the printhead is dirty or may require replacement.

Figure 5-4 Configuration Test Label

A single missing dot, or two non-adjacent dots, does not indicate a bad printhead; however, multiple adjacent missing dots do indicate a bad printhead.

Removal:

Follow the procedure below when replacing the printhead, (see Figure 5-5).

1. Turn off the Printer and open the Side Access Cover.

2. Rotate the Printhead Latch downward to unlatch the Printhead, then raise the Printhead to an upright position and lower the Hinge Plate.

_____________________________________________________________________________________________________

60 Maintenance and Adjustments

3. Using a flat-bladed screw driver, loosen the Thumb Screw and lower the Printhead from the Printhead Mounting Plate.

4. Using the screw driver, push against the Printhead connector's guide to free the connector from its socket, then remove the Printhead.

Replacement:

5. Push the new Printhead into the connector. Align the Printhead with the alignment pins, (located on the bottom of the Printhead Mounting Plate), and secure with the Thumb Screw, (do not over tighten).

6. The Printhead must be cleaned if touched by any fingers or oils, (see Section 5.1.1).

7. Lower the Printhead, raise the Hinge Plate, and rotate the Printhead Latch until it is closed.

Figure 5-5 Printhead Removal

_____________________________________________________________________________________________________

Maintenance and Adjustments 61

_____________________________________________________________________________________________________

62 Maintenance and Adjustments

Appendix A ASCII Control Code Chart

Char Dec Hex Char Dec Hex Char Dec Hex Char Dec Hex

NUL 0 00 32 20 @ 64 40 ` 96 60 SOH 1 01 ! 33 21 A 65 41 a 97 61 STX 2 02 " 34 22 B 66 42 b 98 62 EXT 3 03 # 35 23 C 67 43 c 99 63 EOT 4 04 $ 36 24 D 68 44 d 100 64 ENQ 5 05 % 37 25 E 69 45 e 101 65 ACK 6 06 & 38 26 F 70 46 f 102 66 BEL 7 07 › 39 27 G 71 47 g 103 67 BS 8 08 ( 40 28 H 72 48 h 104 68 HT 9 09 ) 41 29 I 73 49 i 105 69 LF 10 0A * 42 2A J 74 4A j 106 6A VT 11 0B + 43 2B K 75 4B k 107 6B FF 12 0C , 44 2C L 76 4C l 108 6C CR 13 0D - 45 2D M 77 4D m 109 6D SO 14 0E . 46 2E N 78 4E n 110 6E SI 15 0F / 47 2F O 79 4F o 111 6F DLE 16 10 0 48 30 P 80 50 p 112 70 DC1 17 11 1 49 31 Q 81 51 q 113 71 DC2 18 12 2 50 32 R 82 52 r 114 72 DC3 19 13 3 51 33 S 83 53 s 115 73 DC4 20 14 4 52 34 T 84 54 t 116 74 NAK 21 15 5 53 35 U 85 55 u 117 75 SYN 22 16 6 54 36 V 86 56 v 118 76 ETB 23 17 7 55 37 W 87 57 w 119 77 CAN 24 18 8 56 38 X 88 58 x 120 78 EM 25 19 9 57 39 Y 89 59 y 121 79 SUB 26 1A : 58 3A Z 90 5A z 122 7A ESC 27 1B ; 59 3B [ 91 5B { 123 7B FS 28 1C < 60 3C \ 92 5C | 124 7C GS 29 1D = 61 3D ] 93 5D } 125 7D RS 30 1E > 62 3E ^ 94 5E ~ 126 7E US 31 1F ? 63 3F _ 95 5F 127 7F

_____________________________________________________________________________________________________

ASCII Control Code Chart A-1

Char Dec Hex Char Dec Hex Char Dec Hex Char Dec Hex

Ç 128 80 á 160 A0 192 C0 Ó 224 E0 ü 129 81 í 161 A1 193 C1 ß 225 E1 é 130 82 ó 162 A2 194 C2 Ô 226 E2 â 131 83 ú 163 A3 195 C3 Ò 227 E3 ä 132 84 ñ 164 A4 196 C4 õ 228 E4 à 133 85 Ñ 165 A5 197 C5 Õ 229 E5 å 134 86 ª 166 A6 ã 198 C6 µ 230 E6 ç 135 87 ° 167 A7 Ã 199 C7 þ 231 E7 ê 136 88 ¿ 168 A8 200 C8 Þ 232 E8 ë 137 89 ® 169 A9 201 C9 Ú 233 E9 è 138 8A 170 AA 202 CA Û 234 EA ï 139 8B 1/2 171 AB 203 CB Ù 235 EB î 140 8C 1/4 172 AC 204 CC ý 236 EC ì 141 8D ¡ 173 AD 205 CD Ý 237 ED Ä 142 8E 174 AE 206 CE 238 EE Å 143 8F 175 AF 207 CF 239 EF É 144 90 176 B0 ð 208 D0 240 F0 æ 145 91 177 B1 Ð 209 D1 ± 241 F1 Æ 146 92 178 B2 Ê 210 D2 242 F2 ô 147 93 179 B3 Ë 211 D3 3/4 243 F3 ö 148 94 180 B4 È 212 D4 244 F4 ò 149 95 Á 181 B5 | 213 D5 245 F5 û 150 96 Â 182 B6 Í 214 D6 ÷ 246 F6 ù 151 97 À 183 B7 Î 215 D7 ¸ 247 F7 ÿ 152 98 © 184 B8 Ï 216 D8 º 248 F8 Ö 153 99 ¹ 185 B9 217 D9 ¨ 249 F9 Ü 154 9A 186 BA 218 DA · 250 FA ø 155 9B 187 BB 219 DB 251 FB £ 156 9C 188 BC 220 DC 252 FC Ø 157 9D ¢ 189 BD 221 DD 253 FD x 158 9E ¥ 190 BE Ì 222 DE 254 FE ƒ 159 9F 191 BF 223 DF 255 FF

The printable characters shown are from the font 9, internal Triumvirate, character set.

NOTE: For the hardware handshake XON/XOFF commands

XON = (DC1) XOFF = (DC3)

_____________________________________________________________________________________________________

A-2 ASCII Control Code Chart

Appendix B Available Fonts and Bar Codes

All character fonts and bar codes available with the Printer are described in this section. Each font and bar code has a name associated with it for use in programming. Human-readable fonts have numeric names while bar code fonts have alpha names. Uppercase alpha names will print bar codes with humanreadable interpretations, while lowercase alpha names will print bar codes only.

Fonts 0 through 8 use the slash zero (Ø) conventions for distinguishing between the zero and the letter O. The slash can be removed with the label formatting command Z. These fonts are non-proportional (monospaced) fonts, all of the characters take up the same amount of space when printed. This is helpful when using variable data in a fixed area. The sizes of these fonts are shown in Table B-1.

The Triumvirate font number 9 is a proportional font, each character will take up a different amount of space when printed. For example, the letter W will be larger than the letter I.

There are 29 scalable font symbol sets that are accessible:

(US) ISO 6: ASCII Symbol Set, font code S00 (DN) ISO 60 Danish / Norwegian Symbol Set, font code S00 (IT) ISO 15: Italian Symbol Set, font code S00 (GR) ISO 21: German Symbol Set, font code S00 (FR) ISO 69: French Symbol Set, font code S00 (E5) ISO 8859/5 Latin 5 Set, font code S00 (E2) ISO 8859/2 Latin 2 Set, font code S00 (E1) ISO 8859/1 Latin 1 Symbol Set, font code S00 (DT) DeskTop Symbol Set, font code S00

For a complete list of the scalable fonts symbol sets, ASCII codes, and charts, please refer to the Programmer's Manual.

_____________________________________________________________________________________________________

Appendix B B-1

B.1 Human-Readable Fonts

Font Matrix Sizes Charac.

Per Inch

Font Dot

Height

0 7 5 1 33.83 1 13 7 2 22.56 2 18 10 2 16.92 3 27 14 2 12.69 4 36 18 3 9.67 5 52 18 3 9.67 6 64 32 4 5.64 7 32 15 5 10.15 8 28 15 5 10.15

Table B-1 Human-Readable Font Sizes

Font Valid ASCII Characters, Decimal

0 32-126 1 32-168, 171, 172, 225 2 32-168, 171, 172, 225 3 32, 35-38, 40-58, 65-90, 128, 142-144, 146, 153, 154, 156, 157,

165, 168, 225

4 32, 35-38, 40-58, 65-90, 128, 142-144, 146, 153, 154,

156, 157, 165, 168, 225

5 32, 35-38, 40-58, 65-90, 128, 142-144, 146, 153, 154,

156, 157, 165, 168, 225

6 32, 35-38, 40-58, 65-90, 128, 142-144, 146, 153, 154,

156, 157, 165, 168, 225 7 32-126 8 32, 48-57, 60, 62, 67, 69, 78, 83, 84, 88, 90 9 32-126, 128-169, 171-173, 181-184, 189, 190, 198, 199, 208-

216, 222, 224-237, 241, 243, 246-250

Dot

Width

Dot

Spacing

203

DPI

Table B-2 Valid Human-Readable Font ASCII Characters

_____________________________________________________________________________________________________

B-2 Appendix B

0 - Identifies a 96-character alphanumeric font.

1 - Identifies a 145-character uppercase and lowercase alphanumeric font that includes descenders and ascenders.

2 - Identifies a 138-character alphanumeric upper and

3 - Identifies a 62-character alphanumeric uppercase font.

lowercase font.

4 - Identifies a 62-character alphanumeric uppercase font.

5 - Identifies a 62-character alphanumeric upper case font.

_____________________________________________________________________________________________________

Appendix B B-3

6 - Identifies a 62-character alphanumeric uppercase font.

7 - Identifies a font that prints OCR A, size I.

8 - Identifies a font that prints OCR B, size III.

9 - Identifies the internal Triumvirate font.

_____________________________________________________________________________________________________

B-4 Appendix B

B.2 Bar Code Fonts

Font Bar Code Length Cksum Valid Characters

3 of 9 Varies No 0-9, A-Z, -. *$/+% and space char.

UPC-A 11 digits Yes 0-9

UPC-E 6 digits Yes 0-9

Interleaved 2 of 5 Varies No 0-9

Code 128

(A,B,C) EAN-13 12 digits Yes 0-9

EAN-8 7 digits Yes 0-9

Health Industry

Bar Code (HIBC) Codabar Varies

Interleaved 2 of 5

without Bars MSI Plessey Varies M-10 0-9. If + is last character,

Interleaved 2 of 5

(UPC CASE) UPC 2 digit add. 2 digits Yes 0-9

UPC 5 digit add. 5 digits Yes 0-9

Code 93 Varies No All 128 ASCII characters

Postnet Varies Yes 0-9

UCC/EAN Code

128 UCC/EAN Code

128 K-MART NON EDI UCC/EAN Code

128 Random Weight Telepen Varies Yes All 128 ASCII characters

UPS MaxiCode 84 Yes 0-9, A-Z

FIM 1 char. No A, B, C, or D

PDF-417 Varies Yes All ASCII characters

Varies M-103 entire 128 ASCII character set.

Varies M-43 0-9, A-Z, -$:/. The Host must

supply leading "+"'s

No 0-9, -, ., $, :, /, +, and the start/stop (Min. 3) Varies M-10 0-9

13 M-10 0-9

19 digits Yes 0-9

18 digits Yes 0-9

Varies. At least 34 digits

Yes 0-9

codes: a, b, c, and d.

additional MSI checksum will be added to the bar code in place of the + character.

Table B-3 Valid Bar Code Font ASCII Characters

_____________________________________________________________________________________________________

Appendix B B-5

_____________________________________________________________________________________________________

B-6 Appendix B

Barcode O

_____________________________________________________________________________________________________

Appendix B B-7

Barcode S

Barcode T

Barcode z

_____________________________________________________________________________________________________

B-8 Appendix B

Appendix C

Error Codes

The most common error codes transmitted by the Printer are described below.

Lower case “c” Printer received a data byte from the host that contains a

framing error (corrupted) due to noise.

Lower case "e" Memory module won't clear. Retry after a <STX> W

command.

Lower case “v” Input buffer overflow.

Upper case “I” This means that an invalid command sequence was sent

to the Printer. The Printer did not understand the command sequence and terminated the command interpreter.

Upper case “R” This code will be sent every time the Printer is turned on,

this means there was a hardware reset.

Upper case “T” This means that the Printer has had a watchdog time-out

condition. This is how a software reset occurs. A software reset is made by sending the command sequence to the Printer or by doing a front panel reset.

BELL HEX “07” This is usually returned on a corrupt image download, or

if you try to load an image that is already installed in the module.

_______________________________________________________________________ Appendix C C-1

_______________________________________________________________________

C-2 Appendix C

♦♦ Appendix D

Support Services

How to reach us

For questions relating to the mechanical operation of Brady equipment you already own, contact the Brady Technical Solution Center at 1-800-6438766, (fax) 414-358-6767, or by E-mail at bradyts@execpt.com.

Technical Support

Sometime during the life of your Brady equipment you may find yourself in need of technical assistance. We provide fully-trained specialist to answer any questions that you may have.

Technical Support Service via Telephone

Before you call: Misunderstanding instructions or omitting a step are the most common sources of error. Please consult the manual and use the Table of Contents and Appendixes for help.

Be Prepared: Only with ALL of the information requested can we give you accurate and fast assistance. Also, you should be able to answer the following questions when you call:

• Does the Printer perform all the Self-Test functions properly?

• Does the Printer work properly with some equipment but not with others?

• Are the cables the same? Were the configuration settings changed?

• Is the problem limited to one label, or does it occur on all of the labels.

The Technical Solution Center is available Monday − Friday, 7:00 a.m. to 7:00 p.m. CST, at 1-800-643-8766.

For technical support service in Europe, please call your local Brady agency or distributor. You can also contact the Brady Technical Center in Belgium at 32/ (0)52/45.79.94.

Technical Support via E-Mail or Fax

If you prefer to seek assistance in writing, please E-mail or fax a detailed description of your problem to the E-Mail address or fax number shown below. We recommend using the included customer service form that is on page E-2. Enclose any sample printouts that might illustrate the problem.

FAX: (414) 358-6767 or E-Mail: bradyts@execpc.com

_______________________________________________________________________ Appendix D D-1

W.H. Brady Company

Customer Service Form

Complete this form before requesting technical assistance. Serial Number: _____________________________________________ Model Number: _____________________________________________

(Be specific, include ALL letters and numbers)

Company: _________________________________________________ Address: ___________________________________________________ City: _____________________________________________________ State, Zip: _________________________________________________ Phone: (____)_______________________________________________

Contact: ___________________________________________________ Hours available for return call: _________________________________ Hardware interface type: ______________________________________ Unit interfaced with: _________________________________________ Description of problem, including actions taken just prior to problem

occurring: __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________

_______________________________________________________________________

D-2 Appendix D

Product Service and Support Programs

At Brady, our service and support goal is to keep your printer performing optimally. Our service department provides a broad range of service options and are your expert sources for your support and maintenance needs. If you find yourself in need of technical assistance or repair service, our Technical Solutions Center stands ready with answers to any questions you may have.

_______________________________________________________________________ Appendix D D-3

_______________________________________________________________________

D-4 Appendix D

Appendix E Warranty Information

Brady

Limited Warranty Statement

Bradyprinter THT Model

Printer

Brady warrants to Purchaser that under normal use and service, the Bradyprinter THT Model, (with the exception of the thermal printhead) purchased hereunder shall be free from defects in material and workmanship for a period of (365) days from the date of shipment by Brady.

Expendable and/or consumable items or parts such as lamps, fuses, labels and ribbons are not covered under this warranty. This warranty does not cover equipment or parts which have been misused, altered, neglected, handled carelessly, or used for purposes other than those for which they were manufactured. This warranty also does not cover loss, damages resulting from accident, or damages resulting from unauthorized service.

Thermal Printhead

This warranty is limited to a period of ninety (90) days, or 1,000,000 linear inches of use, whichever comes first, for the Bradyprinter THT Model. This ninety (90) day warranty is valid only if a Brady-approved thermal or thermal transfer label media is used, as defined in the then current Brady list of Approved Thermal/Thermal Transfer Media, a copy of which is available from Brady. Failure to use Brady-approved media is justification for invalidation of this thermal printhead warranty. This warranty does not cover Printheads which have been misused, altered, neglected, handled carelessly, or damaged due to improper cleaning or unauthorized repairs.

_______________________________________________________________________ Appendix E E-1

Warranty Service Procedures

If a defect should occur during the warranty period, the defective unit shall be returned, freight and insurance prepaid, in the original shipping containers, to Brady at: 6555 Good Hope Road, Milwaukee, WI 53223. An RMA (Return Material Authorization) number must be issued before the product can be returned. To open an RMA please call Brady's customer service department at 1-800-537-8791. Please include your RMA number on the outside of the box and on the shipping document. Include a contact name, action desired, a detailed description of the problem(s), and examples when possible with the defective unit. Brady shall not be responsible for any loss or damages incurred in shipping. Any warranty work to be performed by Brady shall be subject to Brady's confirmation that such product meets Brady's warranty. In the event of a defect covered by its warranty, Brady will return the repaired or replaced product to the Purchaser at Brady's cost.

With respect to a defect in hardware covered by the warranty, the warranty shall continue in effect until the end of the original warranty period, or for sixty (60) days after the repair or replacement, whichever is later.

General Warranty Provisions

Brady makes no warranty as to the design, capability, capacity or suitability of any of its hardware, supplies, or software.

SOFTWARE IS LICENSED ON AN 'AS IS' BASIS WITHOUT WARRANTY. EXCEPT AND TO THE EXTENT EXPRESSLY PROVIDED HEREIN, AND

IN LIEU OF ALL OTHER WARRANTIES, THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Purchaser shall be solely responsible for the selection, use, efficiency and suitability of Brady's products.

_______________________________________________________________________

E-2 Appendix E

Limitation of Liability

IN NO EVENT SHALL BRADY BE LIABLE FOR ANY INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES OR LOST PROFITS ARISING OUT OF OR RELATING TO BRADY'S PRODUCTS, OR THE PERFORMANCE OR NONPERFORMANCE THEREOF, EVEN IF BRADY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. BRADY's LIABILITY, IF ANY, TO ITS PURCHASER OR TO ANY CUSTOMER(S) OF ITS PURCHASER SHALL IN NO EVENT EXCEED THE TOTAL AMOUNT PAID TO BRADY BY THE INITIAL PURCHASER OF THE DEFECTIVE PRODUCT.

IN THE EVENT ANY IMPLIED WARRANTIES (INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE FOUND TO EXIST, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE PERIOD OF THE WARRANTIES SET FORTH ABOVE.

Some States do not permit the exclusion of incidental or consequential damages, and in those States the foregoing limitations may not apply. The warranties here give you specific legal rights, and you may have other legal rights which vary from State to State.

_______________________________________________________________________ Appendix E E-3

_______________________________________________________________________

E-4 Appendix E

Brady 2024, 2034 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual