Please read and keep all safety, security, and use instructions.
Important Safety Instructions
Do not ingest battery, chemical burn hazard. The remote control supplied with this product contains a coin/
button cell battery. If the coin/button cell battery is swallowed, it can cause severe internal burns in just 2
hours and can lead to death. Keep new and used batteries away from children. If the battery compartment
does not close securely, stop using the remote control and keep it away from children. If you think batteries
might have been swallowed or placed inside any part of the body, seek immediate medical attention. To
avoid risk of explosion, fire or chemical burn, use caution in replacing the battery and replace only with an
agency approved (e.g., UL) CR2032 or DL2032 3-volt lithium battery. Properly and promptly dispose of used
batteries. Do not recharge, disassemble, heat above 212° F (100° C) or incinerate.
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including
amplifiers) that produce heat.
9. Only use attachments/accessories specified by the manufacturer.
10. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the
11. Unplug this apparatus during lightning storms or when unused for long periods of time.
12. Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any
apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid
injury from tip-over.
way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the
apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
2
ENG
|
Page 3
IMPORTANT SAFETY INSTRUCTIONS
Warnings/Cautions
This symbol on the product means there is uninsulated, dangerous voltage within the product enclosure that
may present a risk of electrical shock.
This symbol on the product means there are important operating and maintenance instructions in this guide.
Contains small parts which may be a choking hazard. Not suitable for children under age 3.
This product contains magnetic material. Consult your physician on whether this might aect your
implantable medical device.
• To reduce the risk of fire or electrical shock, do NOT expose this product to rain, liquids or moisture.
• Do NOT expose this product to dripping or splashing, and do not place objects filled with liquids, such as vases, on
or near the product.
• Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as lighted candles, on
or near the product.
• Do NOT make unauthorized alterations to this product.
• Do NOT use a power inverter with this product.
• The speaker wire and interconnect cables included with this system are not approved for in-wall installation.
Please check your local building codes for the correct type of wire and cable required for in-wall installation.
• Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain
readily operable.
仅适用于 2000m 以下地区安全使用
Use at altitude less than 2000 meters only.
• Only use the following hardware to mount this product: Bose Soundbar Wall Bracket
• Do not mount on surfaces that are not sturdy, or that have hazards concealed behind them, such as electrical wiring
or plumbing. If you are not sure about installing the bracket, contact a qualified professional installer. Ensure the
bracket is installed according to local building codes.
• Due to ventilation requirements, Bose does not recommend placing the product in a confined space such as in a
wall cavity or in an enclosed cabinet.
• Do not place or install the bracket or product near any heat sources, such as fireplaces, radiators, heat registers or
other apparatus (including amplifiers) that produce heat.
• The product label is located on the back of the speaker.
3
ENG
|
Page 4
REGULATORY INFORMATION
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate
this equipment.
This device complies with part 15 of the FCC Rules and with ISED Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
This device complies with FCC and ISED Canada radiation exposure limits set forth for general population.
This equipment should be installed and operated with a minimum distance of 20 cm between radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
CAN ICES-3 (B)/NMB-3(B)
Bose Corporation hereby declares that this product is in compliance with the essential requirements and
other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements.
The complete declaration of conformity can be found at: www.Bose.com/compliance
For Europe:
Frequency band of operation 2400 to 2483.5 MHz:
Bluetooth: Maximum transmit power less than 20 dBm EIRP.
Bluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRP.
The product, in accordance with the Ecodesign Requirements for Energy Related Products Directive 2009/125/EC, is
in compliance with the following norm(s) or document(s): Regulation (EC) No. 1275/2008, as amended by Regulation
(EU) No. 801/2013.
Required Power State Information
Power consumption in specified power mode, at
230V/50Hz input
Time after which equipment is automatically
switched into mode
Power consumption in networked standby if all wired
network ports are connected and all wireless network
ports are activated, at 230V/50Hz input
Network port deactivation/activation procedures.
Deactivating all networks will enable standby mode.
StandbyNetworked Standby
< 0.5 WBluetooth® < 2.0 W
< 2.5 hours
N/A< 2.0 W
Bluetooth: Deactivate by clearing the pairing list by pressing and
holding the Bluetooth button for 10 seconds. Activate by pairing with a
Bluetooth source.
Power Modes
2 20 minutes
4
ENG
|
Page 5
REGULATORY INFORMATION
This symbol means the product must not be discarded as household waste, and should be delivered to an
appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources,
human health and the environment. For more information on disposal and recycling of this product, contact
your local municipality, disposal service, or the shop where you bought this product.
Management Regulation for Low-power Radio-frequency Devices
Article XII
According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by
the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter
original characteristic as well as performance to an approved low power radio-frequency devices.
Article XIV
The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If
found, the user shall cease operating immediately until no interference is achieved. The said legal communications
means radio communications operated in compliance with the Telecommunications Act.
The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM
radio wave radiated devices.
DON’T attempt to remove the rechargeable lithium-ion battery from this product. Contact your local Bose retailer or
other qualified professional for removal.
Please complete and retain for your records
The serial and model numbers are located on the back of the speaker.
Serial number: ____________________________________________________________________
Model number: ____________________________________________________________________
Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product.
You can easily do this by going to global.Bose.com/register
5
ENG
|
Page 6
REGULATORY INFORMATION
China Restriction of Hazardous Substances Table
Names and Contents of Toxic or Hazardous Substances or Elements
Toxic or Hazardous Substances and Elements
Lead
Part Name
PCBsXOOOOO
Metal PartsXOOOOO
Plastic PartsOOOOOO
SpeakersXOOOOO
CablesXOOOOO
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this
part is below the limit requirement of GB/T 26572.
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials
used for this part is above the limit requirement of GB/T 26572.
(Pb)
Mercury
(Hg)
Cadmium
(Cd)
Hexavalent
(CR(VI))
Polybrominated
Biphenyl
(PBB)
Polybrominated
diphenylether
(PBDE)
Taiwan Restriction of Hazardous Substances Table
Equipment name: Powered Speaker, Type designation: 431974
Restricted substances and its chemical symbols
Unit
PCBs
Metal Parts
Plastic Parts
Speakers
Cables
Note 1: “○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value
of presence.
Note 2: The “−” indicates that the restricted substance corresponds to the exemption.
Lead
Mercury (Hg) Cadmium (Cd)
(Pb)
-○○○○○
-○○○○○
○○○○○○
-○○○○○
-○○○○○
Hexavalent
chromium (Cr+6)
Polybrominated
biphenyls (PBB)
Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “0” is 2010 or 2020.
China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plant 9, No. 353 North Riying Road, China
(Shanghai) Pilot Free Trade Zone
EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan
Phone Number: +886-2-2514 7676
Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000
México, D.F. Phone Number: +5255 (5202) 3545
Input Rating: 100-240 V 1 50/60 HZ, 36W
Model Number: 431974
The CMIIT ID is located on the product label on the back of the speaker.
Polybrominated
diphenyl ethers
(PBDE)
6
ENG
|
Page 7
LEGAL INFORMATION
Security Information
This product contains software. Bose may provide updates from time to time, including those to address
security issues that may impact product functionality. You are responsible for applying updates for the
products you own, and may access them by contacting Bose customer service, visit:
worldwide.Bose.com/contact
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such
marks by Bose Corporation is under license. Other trademarks and trade names are those of their respective owners.
Dolby, Dolby Audio and the double-D symbol are trademarks of Dolby Laboratories.
The terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or
Copyright (C) 2017 Amazon.com, Inc. or its aliates. All Rights Reserved.
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated
documentation files (the “Software”), to deal in the Software without restriction, including without limitation the
rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit
persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of
the Software.
THE SOFTWARE IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING
BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT
OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
Copyright (c) 2011-2015 Scott Vokes <vokes.s@gmail.com>
Permission to use, copy, modify, and/or distribute this software for any purpose with or without fee is hereby granted,
provided that the above copyright notice and this permission notice appear in all copies.
THE SOFTWARE IS PROVIDED “AS IS” AND THE AUTHOR DISCLAIMS ALL WARRANTIES WITH REGARD TO THIS
SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS. IN NO EVENT SHALL
THE AUTHOR BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT,
NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE
OF THIS SOFTWARE.
Try these solutions first ................................................................................................ 37
Other solutions ................................................................................................................ 37
10 | ENG
Page 11
WHAT’S IN THE BOX
CONTENTS
Confirm that the following parts are included:
Bose TV Speaker
Bose TV Speaker remote
(batteries provided)
Optical cable
Power cord*
* May ship with multiple power cords. Use the power cord for your region.
NOTE: If any part of the product is damaged, don’t use it. Contact your authorized
Bose dealer or Bose customer service.
Visit: worldwide.Bose.com/Support/TVS
11 | ENG
Page 12
SPEAKER PLACEMENT
RECOMMENDATIONS
• Place the speaker outside of and away from metal cabinets, other audio/video
components, and direct heat sources.
• Place the speaker directly below (preferred) or above your TV with the grille facing
into the room.
• Place the speaker on its rubber feet on a stable and level surface. For proper
support, both feet must be resting on the surface. Vibration can cause the speaker
to move, particularly on smooth surfaces like marble, glass, or highly polished wood.
• If placing the speaker on a shelf or TV stand, position the front of the speaker as
close as possible to the front edge of the shelf or stand for optimal sound quality.
• Keep the back side of the speaker at least 0.4 in (1 cm) from any other surface.
Blocking the ports on this side aects sound quality.
• Make sure there is an AC (mains) outlet nearby.
• To avoid wireless interference, keep other wireless equipment 1 – 3 ft (0.3 – 0.9 m)
away from the speaker.
• For best sound quality, don’t place the speaker in an enclosed cabinet or diagonally
in a corner.
• Don’t place any objects on top of the speaker.
CAUTION: Do NOT place the speaker on its front, back, or top when in use.
12 | ENG
Page 13
SPEAKER PLACEMENT
WALL MOUNT THE SPEAKER
You can mount the speaker on a wall. To purchase the Bose Soundbar Wall Bracket,
contact your authorized Bose dealer.
Visit: worldwide.Bose.com/Support/TVS
CAUTION: Do NOT use any other hardware to mount the speaker.
Adjust audio for wall mounting
On the remote, press and hold the Dialogue mode button 5 for 5 seconds until the TV
light on the speaker blinks amber.
13 | ENG
Page 14
SET UP THE SPEAKER
CABLE OPTIONS
Connect your TV to the speaker using one of the two cable options.
• Option 1: Optical
• Option 2: HDMI ARC (not provided)
NOTES:
• Using your TV’s HDMI ARC or Audio Return Channel port allows you to use
your TV remote to control the power, volume, and mute functions of
the speaker.
• If your TV does not have either an Optical or HDMI port see “Alternate Setup” on
page 33.
1. On the back of your TV, locate the Audio OUT (optical) or HDMI IN port panels.
NOTE: Your TV’s port panel may not appear as shown. Look for the shape of
the port.
OR
HDMI ARC
(not provided)
Optical
2. Choose an audio cable.
14 | ENG
Page 15
SET UP THE SPEAKER
CONNECT THE SPEAKER TO YOUR TV
Option 1: Optical
1. Remove the protective cap from both ends of the optical cable.
CAUTION: Make sure you have removed the protective cap from both ends of
the optical cable. Inserting the plug with the cap on or in the wrong
orientation can damage the plug and/or the port.
2. Align one end of the plug with your TV’s Optical OUT port and insert the
plug carefully.
3. Hold the plug at the end of the optical cable with the Bose logo facing down.
4. Align the plug with the speaker’s OPTICAL IN port and insert the plug carefully.
HDMI IN OPTICAL IN AUX IN USB BASSPOWER
NOTE: The port has a hinged door that swings inward when inserting the plug.
5. Firmly push the plug into the port until you hear or feel a click.
15 | ENG
Page 16
SET UP THE SPEAKER
Option 2: HDMI ARC (not provided)
1. Insert one end of the HDMI cable into your TV’s HDMI ARC port.
NOTE: If you don’t connect to your TV’s HDMI ARC or Audio Return Channel port,
you won’t hear audio from the speaker. If your TV doesn’t have an HDMI
ARC port, connect your speaker using the provided optical cable
(see page 15).
2. Insert the other end of the cable into the HDMI IN port on the speaker.
HDMI IN OPTICAL IN AUX IN USB BASSPOWER
16 | ENG
Page 17
SET UP THE SPEAKER
CONNECT THE SPEAKER TO POWER
1. Connect the power cord to the 1POWER port on the back of the speaker.
2. Plug the other end of the power cord into an AC (mains) power outlet.
HDMI IN OPTICAL IN AUX IN USB BASSPOWER
1
The speaker powers on, and you hear a tone.
2
17 | ENG
Page 18
SET UP THE SPEAKER
TURN OFF YOUR TV SPEAKERS
To avoid hearing distorted sound, turn o your TV speakers.
For more information, refer to your TV owner’s guide.
TIP: The audio settings are usually found in the TV menu.
CHECK FOR SOUND
1. Power on your TV.
2. If you are using a cable/satellite box or other secondary source:
a. Power on this source.
b. Select the appropriate TV input.
3. Power on the speaker (see page 20).
You hear sound coming from the speaker.
4. Press A on the speaker remote.
You don’t hear sound coming from the TV speakers or speaker.
NOTE: If you don’t hear sound coming from the speaker or do hear sound coming
from your TV speakers, see page 37.
18 | ENG
Page 19
SPEAKER CONTROLS
REMOTE FUNCTIONS
Use the remote to control the speaker and Bluetooth connections.
Power button (see page 20)
Volume up (see page 22)
Volume down (see page 22)
Mute/Unmute (see page 22)
TV button (see page 23)
Bluetooth button (see page 27)
Adjust bass (see page 25)
Dialogue mode (see page 23)
19 | ENG
Page 20
SPEAKER CONTROLS
Power
On the remote, press the Power button I to power the speaker on/o.
When powered on, the speaker defaults to the last active source.
NOTES:
• When you plug the speaker into an AC (mains) outlet, the speaker automatically
powers on.
• The first time the speaker is powered on, the speaker defaults to the
TV g source.
20 | ENG
Page 21
SPEAKER CONTROLS
Auto-wake
You can set the speaker to power on whenever a sound signal is received.
On the remote press and hold the Power button I until you hear a tone and the TV
and Bluetooth lights on the speaker blink amber 3 times to switch between auto-wake
and default power settings.
21 | ENG
Page 22
Volume
FUNCTIONWHAT TO DO
SPEAKER CONTROLS
Volume up
Volume down
Mute/Unmute
Press H.
NOTE: To quickly increase the volume, press and hold H.
Press z.
NOTE: To quickly decrease the volume, press and hold z.
Press A.
When audio is muted, the light on the speaker of the current source (TV or
Bluetooth) pulses white until audio resumes (see page 31).
TIP: You can also press H to resume audio.
22 | ENG
Page 23
SPEAKER CONTROLS
Sources
You can control your TV and Bluetooth connections using your remote.
To control a source, press the button (TV button O or Bluetooth button l) on the
remote for the source you want to control.
23 | ENG
Page 24
SPEAKER CONTROLS
DIALOGUE MODE
Dialogue mode improves the clarity of dialogue and vocals in movies, TV programs,
and podcasts by adjusting the audio balance of the system.
On the remote, press the Dialogue mode button 5 to switch between Dialogue mode
and your default audio settings.
When Dialogue mode is enabled, the light for the current source glows green (see
page 30).
NOTE: When you enable Dialogue mode, it stays enabled for your current source even
if you switch to another source or turn o the speaker. To disable Dialogue
mode for a source, press the Dialogue mode button 5 again.
24 | ENG
Page 25
SPEAKER CONTROLS
ADJUST THE BASS
1. On the remote, press h.
On the speaker, the TV and Bluetooth lights blink white 3 times.
2. Adjust the bass by doing one of the following:
• Press Volume up H to increase the bass.
• Press Volume down z to decrease the bass.
The TV and Bluetooth lights on the speaker glow to show the current
bass setting.
BASS SETTINGOl
2 (maximum)
1
0 (default)
-1
-2 (minimum)
3. Press h.
The speaker saves the current bass setting.
NOTE: For optimal sound quality for dialogue-only programs, such as news and talk
shows, see “Dialogue mode” on page 24.
25 | ENG
Page 26
SPEAKER CONTROLS
RESET THE BASS
On the remote, press and hold h until the TV and Bluetooth lights on the speaker
blink 3 times.
The bass settings reset to original factory settings.
26 | ENG
Page 27
BLUETOOTH CONNECTIONS
Bluetooth wireless technology lets you stream music from mobile devices such as
smartphones, tablets, and laptop computers. Before you can stream music from a
device, you must connect your device to the speaker.
CONNECT A MOBILE DEVICE
1. On the remote, press the Bluetooth buttonl.
The Bluetooth light on the speaker slowly pulses blue.
2. On your mobile device, turn on the Bluetooth feature.
TIP: The Bluetooth menu is usually found in the Settings menu.
27 | ENG
Page 28
BLUETOOTH CONNECTIONS
3. Select your speaker from the device list.
Bose TV Speaker
Once connected, you hear a tone. The Bluetooth light glows solid white.
Bose TV Speaker appears in the mobile device list.
DISCONNECT A MOBILE DEVICE
Use your mobile device’s Bluetooth menu to disconnect from the speaker.
TIP: You can also disable the Bluetooth feature on your mobile device to disconnect.
Disabling the Bluetooth feature disconnects all other devices.
RECONNECT A MOBILE DEVICE
On the remote, press theBluetooth button l.
The speaker tries to reconnect with the most recently-connected device. When
connecting, the Bluetooth light on the speaker blinks white.
NOTES:
• Make sure the Bluetooth feature is enabled on your mobile device.
• The device must be within 30 ft (9 m) of the speaker and powered on.
28 | ENG
Page 29
BLUETOOTH CONNECTIONS
CONNECT AN ADDITIONAL MOBILE DEVICE
You can store up to eight devices in the speaker device list, and the speaker can be
actively connected to two devices at a time.
NOTE: You can play audio from only one device at a time.
1. On the remote, press and hold the Bluetooth buttonl until the Bluetooth light
slowly pulses blue.
2. On your mobile device, select Bose TV Speaker from the device list.
NOTE: Make sure the Bluetooth feature is enabled on your mobile device.
CLEAR THE SPEAKER DEVICE LIST
1. On the remote, press and hold l for 10 seconds until you hear a tone.
2. Delete Bose TV Speaker from the Bluetooth list on your device.
All devices are cleared, and the speaker is ready to connect (see page 27).
29 | ENG
Page 30
SPEAKER STATUS
The LED lights located on the front of speaker show the speaker status.
Bluetooth lightTV light
NOTE: The lights display the current sources highest priority status.
BLUETOOTH STATU S
Shows the Bluetooth connection status of mobile devices.
LIGHT ACTIVITY OlSYSTEM STATE
Bluetooth light slowly
pulses blue
Bluetooth light
blinks white
Bluetooth light
glows white
Ready to connect
Connecting
Connected
30 | ENG
Page 31
SPEAKER STATUS
MEDIA PLAYBACK AND VOLUME STATUS
Shows the speaker status when controlling media playback and volume.
LIGHT ACTIVITY
TV light is solid green
Bluetooth light is
solid green
Both lights slowly
pulse white
TV light blinks whiteChanging volume for TV
Bluetooth light
blinks white
TV light slowly
pulses white
Bluetooth light slowly
pulses white
OlSYSTEM STATE
Dialogue mode enabled
for TV
Dialogue mode enabled
for Bluetooth-connected
device
Power on/o
Changing volume for
Bluetooth-connected
device
Mute enabled for TV
Mute enabled for
Bluetooth-connected
device
UPDATE AND ERROR STATUS
Shows the status of software updates and error alerts.
LIGHT ACTIVITY OlSYSTEM STATE
TV light pulses amberUpdating speaker
TV light blinks amber
3 times
TV light blinks red
31 | ENG
Update complete
Speaker error - disconnect
from power then
reconnect. If error
persists, contact Bose
customer service
Page 32
ADVANCED FEATURES
CONNECT ACCESSORIES (OPTIONAL)
You can connect these accessories to your speaker using a 3.5 mm audio cable (not
provided). For more information, refer to your accessory owner’s guide.
• Place the speaker according to the placement guidelines (see page 12).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contact
SYMPTOMSOLUTION
No HDMI ARC or
optical port
on your TV
Speaker doesn’t
power on
Remote is
inconsistent or
doesn’t work
Use an alternate setup method to connect your TV to the speaker
(see page 33).
Plug the power cord into a dierent AC (mains) outlet.
Use the remote to power on the speaker (see page 20).
Unplug the power cords for the speaker and optional bass module,
wait 30 seconds, and plug them firmly into a live AC (mains) outlet.
Replace the battery (see page 35).
Make sure the remote is within 20 ft (6 m) of the speaker.
Make sure there are no obstructions between the remote and
the speaker.
Make sure you are in the correct source by pressing the volume
button on the remote to see if the correct source light on the
speaker flashes.
37 | ENG
Page 38
TROUBLESHOOTING
SYMPTOMSOLUTION
If the TV light or the Bluetooth light are pulsing, the speaker is
muted. Press the Mute button A to unmute the speaker.
Make sure your mobile device isn’t muted.
Increase the volume on the speaker (see page 22) or your
mobile device.
Switch to a dierent source (see page 23).
Play audio from a dierent application or music service.
Restart your mobile device.
Make sure you’re using a compatible Bluetooth mobile device.
You can’t connect Bluetooth headphones to the speaker.
Intermittent or no
audio from speaker
Make sure that the speaker’s HDMI cable is inserted into a port on
your TV labeled HDMIARC (Audio Return Channel), not a standard
HDMI port. If your TV doesn’t have an HDMI ARC port, connect the
speaker using an optical cable (see page 14).
If the speaker is connected to your TV’s HDMI ARC port, make sure
that Consumer Electronics Control (CEC) is enabled in your TV
system menu. Your TV may refer to CEC by a dierent name. Refer to
your TV owner’s guide.
Power o your TV, disconnect the speaker’s HDMI cable from your
TV’s HDMI ARC port and reconnect it. Power on your TV.
Insert the optical cable into a port on your TV labeled Output or
OUT, not Input or IN.
Unplug the power cords for the speaker and optional bass module,
wait 30 seconds, and plug them firmly into a live AC (mains) outlet.
Make sure your bass module is connected to power.
Make sure the bass module is connected to the h port on the back
of the speaker.
No audio from
bass module
Make sure your bass module is compatible with the speaker
(see page 36).
Adjust the bass level (see page 25).
Switch to a dierent source (see page 23).
38 | ENG
Page 39
TROUBLESHOOTING
SYMPTOMSOLUTION
Make sure that the speaker’s HDMI cable is inserted into a port on
your TV labeled ARC (Audio Return Channel). If your TV doesn’t
have an HDMI ARC port, connect to the speaker using the optical
cable (see page 16).
Turn o your TV speakers. Refer to your TV owner’s guide.
If the speaker is connected to your TV’s HDMI ARC port, make sure
Sound is coming
from TV speaker
that Consumer Electronics Control (CEC) is enabled in your TV
system menu. Your TV may refer to CEC by a dierent name. Refer to
your TV owner’s guide.
Disconnect the speaker’s HDMI cable from your TV’s HDMI ARC port
and reconnect it.
Decrease your TV volume to its lowest setting.
Connect to the speaker using both an HDMI cable
(see page 16) and the optical cable (see page 17).
Test dierent sources if available.
Make sure that your TV can output surround sound audio. Refer to
your TV owner’s guide.
Poor or
distorted audio
If the audio is being played from another device, reduce the volume
of that device.
Power o your TV speakers. Refer to your TV owner’s guide.
If your speaker is wall mounted, adjust the audio using the remote
(see page 13).
Speaker and source
don’t power on/o
simultaneously
On the remote, press the source button for the source that is out
of sync.
Press the Power button I to power on/o the source.
On your mobile device, turn the Bluetooth feature o and then on.
Delete the speaker from the Bluetooth list. Connect again
(see page 27).
Connect a dierent mobile device (see page 29).
Speaker doesn’t
connect with
Bluetooth device
Make sure you’re using a compatible Bluetooth mobile device.
You can’t connect Bluetooth headphones to the speaker.
Remove the speaker from your mobile device Bluetooth list. Connect
again (see page 27).
Clear the speaker device list (see page 29). Connect again
(see page 27).