Bose SoundBar 900 User guide

SMART SOUNDBAR 900

IMPORTANT SAFETY INSTRUCTIONS

Please read and keep all safety, security, and use instructions.

Bose Corporation hereby declares that this product is in compliance with the essential requirements and
other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The
complete declaration of conformity can be found at: www.Bose.com/compliancewww.Bose.com/compliance

This product conforms to all applicable Electromagnetic Compatibility Regulations 2016 and all other
applicable UK regulations. The complete declaration of conformity can be found at:

www.Bose.com/compliancewww.Bose.com/compliance

Bose Corporation hereby declares that this product is in compliance with the essential requirements per
Radio Equipment Regulations 2017 and all other applicable UK regulations. The complete declaration of
conformity can be found at: www.Bose.com/compliancewww.Bose.com/compliance

Important Safety Instructions

Read these instructions.
Clean only with a dry cloth.
Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers)

that produce heat.
Only use attachments/accessories specified by the manufacturer.
Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any way,

such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

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IMPORTANT SAFETY INSTRUCTIONS

WARNINGS/CAUTIONS

This symbol on the product means there is uninsulated, dangerous voltage within the product enclosure that
may present a risk of electrical shock.

This symbol on the product means there are important operating and maintenance instructions in this guide.

Contains small parts which may be a choking hazard. Not suitable for children under age 3.

This product contains magnetic material. Consult your physician on whether this might aect your
implantable medical device.

This product contains a tempered glass surface. Use caution to avoid impact. In the event of breakage,
use care in handling broken glass.

• To reduce the risk of fire or electrical shock, do NOT expose this product to rain, liquids or moisture.

• Do NOT expose this product to dripping or splashing, and do not place objects filled with liquids, such as vases, on
or near the product.

• Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as lighted candles, on
or near the product.

• Do NOT make unauthorized alterations to this product.

• Do NOT use a power inverter with this product.

• Do NOT use in vehicles or boats.

• Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain
readily operable.

• The battery provided with this product may present a risk of fire, explosion or chemical burn if mishandled,
incorrectly replaced or replaced with an incorrect type.

• Only use the following hardware to mount this product: Bose Soundbar Wall Bracket.

• When positioning the product, make sure it is not blocking any ventilation openings on your TV or monitor. Refer to
the owner’s guide that came with your TV or monitor and install in accordance with the manufacturer’s instructions.

• Due to ventilation requirements, Bose does not recommend placing the product in a confined space such as in a
wall cavity or in an enclosed cabinet.

• Keep batteries out of reach of children.

• Batteries may cause a fire or chemical burn if mishandled. Do not recharge, disassemble, heat, or incinerate.

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REGULATORY AND LEGAL INFORMATION

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate
this equipment.

This device complies with part 15 of the FCC Rules and with ISED Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.

This equipment should be installed and operated with a minimum distance of 20 cm between radiator and your body.
This device for operation in the band 5150 – 5250 MHz is only for indoor use to reduce the potential for harmful

interference to other co-channel mobile satellite systems.

CAN ICES-3(B)/NMB-3(B)

Product Power State Table

The product, in accordance with the Ecodesign Requirements for Energy Related Products Directive 2009/125/EC and
the Ecodesign for Energy-Related Products and Energy Information (Amendment) (EU Exit) Regulations 2020, is in
compliance with the following norm(s) or document(s): Regulation (EC) No. 1275/2008, as amended by Regulation
(EU) No. 801/2013.

Required Power State Information

Power consumption in specified power mode, at 230V/50Hz input

Standby Networked Standby

< 0.5 W

Power Modes

all network types < 2.0 W

Time after which equipment is automatically switched into mode

Power consumption in networked standby if all wired network
ports are connected and all wireless network ports are activated, at
230V/50Hz input

Network port deactivation/activation procedures. Deactivating all
networks will enable standby mode.

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< 2.5 hours

N/A

Wi-Fi®: Deactivate by pressing and holding the Bose Music
and Skip Forward buttons on the remote simultaneously.
Repeat to activate.

Bluetooth®: Deactivate by clearing the pairing list by
pressing and holding the Bluetooth® button on the
remote for 10 seconds. Activate by pairing with a
Bluetooth® source.

Ethernet: Deactivate by removing the Ethernet cable.
Activate by inserting the Ethernet cable.

ENG

< 20 minutes

< 2.0 W

REGULATORY AND LEGAL INFORMATION

For Europe:

Frequency bands of operation 2400 to 2483.5 MHz, 5150 to 5350 MHz, and 5470 to 5725 MHz.
Maximum transmit power less than 20 dBm EIRP.
Frequency band of operation 5725 to 5850 MHz.
Maximum transmit power less than 14 dBm (25mW) EIRP.
Maximum transmit power is below regulatory limits such that SAR testing is not necessary and exempt per

applicable regulations.
This device is restricted to indoor use when operating in the 5150 to 5350 MHz frequency range in all EU Member

States listed in the table.

BE DK IE UK(NI) FR CY SK HU AT SE
BG DE PT EL HR LV LT MT PL
CZ EE FI ES IT RO LU NL SI

This symbol means the product must not be discarded as household waste, and should be delivered to an
appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources,
human health and the environment. For more information on disposal and recycling of this product, contact
your local municipality, disposal service, or the shop where you bought this product.

Management Regulation for Low-power Radio-frequency Devices

Article XII

According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by
the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter
original characteristic as well as performance to an approved low power radio-frequency devices.

Article XIV

The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If
found, the user shall cease operating immediately until no interference is achieved. The said legal communications
means radio communications operated in compliance with the Telecommunications Act.

The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM
radio wave radiated devices.

Please dispose of used batteries properly, following local regulations. Do not incinerate.

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REGULATORY AND LEGAL INFORMATION

China Restriction of Hazardous Substances Table

Names and Contents of Toxic or Hazardous Substances or Elements

Toxic or Hazardous Substances and Elements

Lead

Part Name

PCBs X O O O O O
Metal Parts X O O O O O
Plastic Parts O O O O O O
Speakers X O O O O O
Cables X O O O O O
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this

part is below the limit requirement of GB/T 26572.

X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials

used for this part is above the limit requirement of GB/T 26572.

(Pb)

Mercury

(Hg)

Cadmium

(Cd)

Hexavalent

(CR(VI))

Polybrominated

Biphenyl

(PBB)

Polybrominated

diphenylether

(PBDE)

Taiwan Restriction of Hazardous Substances Table

Equipment name: Powered Speaker, Type designation: 433829

Restricted substances and its chemical symbols

Unit

PCBs
Metal Parts
Plastic Parts
Speakers
Cables
Note 1: “○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value

of presence.

Note 2: The “−” indicates that the restricted substance corresponds to the exemption.

Lead

Mercury (Hg) Cadmium (Cd)

(Pb)

- ○ ○ ○ ○ ○

- ○ ○ ○ ○ ○

○ ○ ○ ○ ○ ○

- ○ ○ ○ ○ ○

- ○ ○ ○ ○ ○

Hexavalent

chromium (Cr+6)

Polybrominated
biphenyls (PBB)

Polybrominated
diphenyl ethers

(PBDE)

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REGULATORY AND LEGAL INFORMATION

Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “1” is 2011 or 2021.
China Importer: Bose Electronics (Shanghai) Company Limited, Level 6, Tower D, No. 2337 Gudai Rd. Minhang

District, Shanghai 201100

EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
Taiwan Importer: Bose Taiwan Branch, 9F-A1, No. 10, Section 3, Minsheng East Road, Taipei City 104, Taiwan

Phone Number: [phone]
Mexico Importer: Bose de México, S. de R.L. de C.V., Paseo de las Palmas 405-204, Lomas de Chapultepec,

11000 México, D.F. Phone Number: [phone]

UK Importer: Bose Limited, Bose House, Quayside Chatham Maritime, Chatham, Kent, ME4 4QZ, United Kingdom
Input Rating: 100 - 240V 50/60Hz, 65W

The CMIIT ID is located on the product label on the back of the soundbar.

Please complete and retain for your records

The serial and model numbers are located on the back of the soundbar.
Serial number: ____________________________________________________________________
Model number: 433829
Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product.

You can easily do this by going to global.Bose.com/registerglobal.Bose.com/register

Security Information

This product is capable of receiving automatic security updates from Bose. To receive automatic security

updates, you must complete the product setup process in the Bose Music app and connect the product to
the Internet. If you do not complete the setup process, you will be responsible for installing security

updates that Bose makes available.

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REGULATORY AND LEGAL INFORMATION

Amazon, Alexa, Amazon Music, and all related logos are trademarks of Amazon.com, Inc. or its aliates.
Apple, the Apple logo, Apple Music, and AirPlay are trademarks of Apple Inc., registered in the U.S. and other

countries. App Store is a service mark of Apple Inc.
Use of the Works with Apple badge means that an accessory has been designed to work specifically with the

technology identified in the badge and has been certified by the developer to meet Apple performance standards.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such

marks by Bose Corporation is under license.

Dolby, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby
Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories.
Confidential unpublished works. Copyright © 2012-2020 Dolby Laboratories.
All rights reserved.

Google and Google Play are trademarks of Google LLC.

The terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or
registered trademarks of HDMI Licensing Administrator, Inc.

This product contains the iHeartRadio service. iHeartRadio is a registered trademark of iHeartMedia, Inc.
This product is protected by certain intellectual property rights of Microsoft. Use or distribution of such technology

outside of this product is prohibited without a license from Microsoft.
Pandora is a trademark or registered trademark of Pandora Media, Inc. used with permission.
QuickSet is a registered trademark of Universal Electronics Inc. in the United States and Internationally.

© UEI 2000-2021
This product incorporates Spotify software which is subject to third-party licenses found here:

www.spotify.com/connect/third-party-licenseswww.spotify.com/connect/third-party-licenses

Spotify is a registered trademark of Spotify AB.
Wi-Fi is a registered trademark of Wi-Fi Alliance®.
ADAPTiQ, Bose, Bose Bass Module, Bose Music, the Bose Music logo, Bose Noise Cancelling Headphones, Bose Smart

Soundbar, Bose Soundbar Wall Bracket, Bose Surround Speakers, QuietComfort, SimpleSync, SoundLink, SoundLink
Revolve, and Voice4Video are trademarks of Bose Corporation.

Bose Corporation Headquarters: 1-877-230-5639
©2022 Bose Corporation. No part of this work may be reproduced, modified, distributed, or otherwise used without

prior written permission.

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LICENSE DISCLOSURES

LICENSE DISCLOSURES

To view the license disclosures that apply to the third-party software packages included as components of your
Bose Smart Soundbar 900 product:

1. On the remote, press and hold the Bluetooth button l and Skip backward button J for 5 seconds.

2. Connect a USB cable to the SERVICE connector on the back of the soundbar.

3. Connect the other end of the cable to a computer.

4. On the computer, enter

http://203.0.113.1/opensource

in a browser window to display the EULA and license disclosure.

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CONTENTS

WHAT’S IN THE BOX

Contents ............................................................................................................................. 14

DOLBY ATMOS® TECHNOLOGY ............................................................................ 15

SOUNDBAR PLACEMENT

Recommendations.......................................................................................................... 16

Wall mount the soundbar ............................................................................................ 17

Adjust audio for wall mounting ......................................................................... 17

SET UP THE SOUNDBAR

Connect the soundbar to power ............................................................................... 18

Network standby ............................................................................................................. 18

BOSE MUSIC APP SETUP

Download the Bose Music app .................................................................................. 19

EXISTING BOSE MUSIC APP USERS

Add the soundbar to an existing account ............................................................. 20

Connect to a dierent Wi-Fi® network ................................................................... 20

ADAPTIQ AUDIO CALIBRATION

Run ADAPTiQ audio calibration ................................................................................ 21

SOUNDBAR CONTROLS

Remote functions ............................................................................................................ 22

Power on/o ............................................................................................................. 23

Auto-wake (optical connection only) ............................................................. 23

Sources ....................................................................................................................... 24

Presets ........................................................................................................................ 25

Media playback and volume ............................................................................... 26

Voice assistant controls ................................................................................................ 27

Adjust the audio .............................................................................................................. 27

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CONTENTS

CONTENTS

VOICE ASSISTANT

Voice assistant options ................................................................................................. 28

Set up your voice assistant ......................................................................................... 28

Access Google Assistant .............................................................................................. 29

Use your voice ......................................................................................................... 29

Use the soundbar controls .................................................................................. 30

Play music with Google Assistant ............................................................................ 31

Choose a default audio service ......................................................................... 31

Access Amazon Alexa ................................................................................................... 32

Use your voice ......................................................................................................... 32

Use the soundbar controls .................................................................................. 33

Calling and Messaging with Amazon Alexa ......................................................... 34

Set up Alexa Calling and Messaging ............................................................... 34

Use your voice ......................................................................................................... 34

Set up Do Not Disturb .................................................................................................. 35

Use your voice ......................................................................................................... 35

Control audio with Voice4Video™ ............................................................................ 35

Set up Voice4Video™ ............................................................................................ 35

Use your voice ......................................................................................................... 36

PRESET PERSONALIZATION

Set a preset ....................................................................................................................... 37

Play a preset ..................................................................................................................... 38

BLUETOOTH® CONNECTIONS

Connect a mobile device ............................................................................................. 39

Disconnect a mobile device ........................................................................................ 40

Reconnect a mobile device ......................................................................................... 40

Connect an additional mobile device ..................................................................... 40

Clear the soundbar device list ................................................................................... 40

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CONTENTS

STREAM AUDIO WITH AIRPLAY

Stream audio from the Control Center ................................................................... 41

Stream audio from an app .......................................................................................... 41

SOUNDBAR STATUS

Wi-Fi status ....................................................................................................................... 42

Bluetooth status .............................................................................................................. 42

Voice assistant status .................................................................................................... 43

Microphone o light .............................................................................................. 44

Media playback and volume status ......................................................................... 44

Update and error status ............................................................................................... 45

ADVANCED FEATURES

Disable/enable Wi-Fi capability ................................................................................ 46

CONNECT BOSE PRODUCTS

Connect accessories (optional) ................................................................................. 47

Connect a Bose SoundLink Bluetooth speaker or Bose headphones

using SimpleSync™ technology ................................................................................. 47

Benefits ....................................................................................................................... 47

Compatible products ............................................................................................ 47

Connect using the Bose Music app ................................................................. 48

Reconnect a Bose SoundLink Bluetooth speaker or Bose headphones ... 48

CARE AND MAINTENANCE

Update the soundbar .................................................................................................... 49

Install the remote batteries ......................................................................................... 49

Clean the soundbar ........................................................................................................ 50

Replacement parts and accessories ........................................................................ 50

Limited warranty ............................................................................................................. 50

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CONTENTS

TROUBLESHOOTING

Try these solutions first ................................................................................................ 51

Other solutions ................................................................................................................ 51

Reset the soundbar ........................................................................................................ 59

APPENDIX: SETUP REFERENCE

Connection options ........................................................................................................ 60

Connect the soundbar to your TV ........................................................................... 61

Option 1 (preferred): HDMI eARC or ARC..................................................... 61

Option 2: Optical ..................................................................................................... 62

Check for sound ............................................................................................................. 63

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WHAT’S IN THE BOX

CONTENTS

Confirm that the following parts are included:

Bose Smart Soundbar 900

VOL

3

1

2

5

6

4

Remote AAA Battery (2)

Power cord* HDMI cable

Optical cable ADAPTiQ headset

* May ship with multiple power cords. Use the power cord for your region.

NOTE: If any part of the product is damaged or if the glass on the soundbar is broken,

don’t use it. Contact your authorized Bose dealer or Bose customer service.

Visit: worldwide.Bose.com/Support/SB900worldwide.Bose.com/Support/SB900

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DOLBY ATMOS® TECHNOLOGY

The Bose Smart Soundbar 900 supports Dolby Atmos® technology. The soundbar
uses additional up-firing speakers to deliver high-quality sound from all directions,
achieving a superb, immersive, and fully-encompassing surround-sound experience.

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SOUNDBAR PLACEMENT

RECOMMENDATIONS

• Place the soundbar below and in front of the TV (preferred) or above your TV with

the front of the soundbar facing into the room.

• For best sound quality, make sure the speakers on top of the soundbar (up-firing

speakers) aren’t blocked.

• When the soundbar is mounted to the wall, make sure the top of the soundbar is at

least 4 in (10 cm) away from the TV.

• If placing the soundbar on a shelf or TV stand, position the front of the soundbar as

close as possible to the front edge of the shelf or stand for best sound quality.

• Place the soundbar outside of and away from metal cabinets, other audio/video

components, and direct heat sources.

• Place the soundbar on its rubber feet on a stable and level surface. For proper

support, both feet must be resting on the surface. Vibration can cause the soundbar
to move, particularly on smooth surfaces like marble, glass, or highly polished wood.

• Keep the back side of the soundbar at least 0.4 in (1 cm) from any other surface.

Blocking the port(s) on this side aects sound quality.

• Make sure there is an AC (mains) outlet nearby.

• To avoid wireless interference, keep other wireless equipment at least 1 – 3 ft

(0.3 – 0.9 m) away from the soundbar.

• To avoid wireless interference, some Wi-Fi access points may need to be placed up

to 8 – 10 ft (2.4 – 3.0 m) away from the soundbar, optional bass module, and option­al surround speakers.

• For best sound quality, don’t place the soundbar in an enclosed cabinet or

diagonally in a corner.

• Don’t place any objects on top of the soundbar.

CAUTION: Do NOT place the soundbar on its front, back, or top when in use.

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SOUNDBAR PLACEMENT

SOUNDBAR PLACEMENT

WALL MOUNT THE SOUNDBAR

You can mount the soundbar on a wall. To purchase the Bose Soundbar Wall Bracket,
contact your authorized Bose dealer.

Visit: worldwide.Bose.com/Support/SB900worldwide.Bose.com/Support/SB900

NOTE: Make sure the top of the soundbar is at least 4 in (10 cm) away from the TV.

4" / 10 cm

CAUTION: Do NOT use any other hardware to mount the soundbar.

Adjust audio for wall mounting

After you mount the soundbar, you must run ADAPTiQ (see page 21).

NOTE: If you remove the soundbar from the wall, run ADAPTiQ again.

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SET UP THE SOUNDBAR

CONNECT THE SOUNDBAR TO POWER

1. Connect the power cord to the b port on the back of the soundbar.

2. Plug the other end of the power cord into an AC (mains) power outlet.

The soundbar powers on, and the light bar glows solid amber.

NETWORK STANDBY

The soundbar transitions to network standby when audio has stopped and you have
not pressed any buttons or talked to your voice assistant for 20 minutes.

To wake the soundbar from network standby:

• On the remote, press the Power button I, a source button (see page 24), or the

Bose Music button m then a preset button (see page 25).

• Play or resume audio using your mobile device or using the Bose Music app.

• Talk to Google Assistant or Amazon Alexa.

NOTES: 

• To access your voice assistant in network standby, make sure the soundbar has

been set up using the Bose Music app (see page 19) and the microphone is on
(see page 44).

• You can disable the standby timer using the Bose Music app. You can access this

option from the Settings menu.

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SET UP THE SOUNDBAR

BOSE MUSIC APP SETUP

The Bose Music app lets you set up and control the soundbar from any mobile device,
such as a smartphone or tablet.

Using the app, you can stream music, set and change presets, add music services,
explore internet radio stations, configure Google Assistant or Amazon Alexa, choose
your voice prompt language, manage soundbar settings, and get new features.

NOTE: If you have already created a Bose Music account for another Bose product,

add the soundbar to your existing account (see page 20).

DOWNLOAD THE BOSE MUSIC APP

1. On your mobile device, download the Bose Music app.

BOSE MUSIC

2. Follow the app instructions.

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EXISTING BOSE MUSIC APP USERS

ADD THE SOUNDBAR TO AN EXISTING ACCOUNT

To add your Bose Smart Soundbar 900, open the Bose Music app and add
your soundbar.

CONNECT TO A DIFFERENT WI-FI NETWORK

Connect to a dierent network if your network name or password has changed, or if
you want to change or add another network.

1. On the remote, press and hold the TV button O and Skip backward button J until

the light bar glows amber.

2. On your mobile device, open your Wi-Fi settings.

3. Select Bose Smart Soundbar 900.

4. Open the Bose Music app and follow the app instructions.

NOTE: If the app doesn’t prompt you for setup, go to the main screen and add

the soundbar.

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SET UP THE SOUNDBAR

ADAPTIQ AUDIO CALIBRATION

After you set up the soundbar using the Bose Music app, the app prompts you to
run ADAPTiQ audio calibration for best sound quality. ADAPTiQ audio calibration
customizes the sound of the system to the acoustics of your listening area by taking
audio measurements at multiple locations in the room. To run an audio calibration, you
need 10 minutes when the room is quiet.

During ADAPTiQ audio calibration, a microphone on the top of the ADAPTiQ headset
(provided with the soundbar) measures the sound characteristics of your room to
determine optimal sound quality.

RUN ADAPTIQ AUDIO CALIBRATION

If you later connect an optional bass module or surround speakers, move the
soundbar, or move any furniture, run ADAPTiQ audio calibration again to ensure
optimal sound quality.

To run ADAPTiQ audio calibration, use the Bose Music app. You can access this option
from the Settings menu.

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SOUNDBAR CONTROLS

The soundbar controls are located on the top of the soundbar and on the remote.

TIP: You can also control your soundbar using the Bose Music app.

REMOTE FUNCTIONS

Use the remote to control the soundbar, Bluetooth connections, and presets.

Power button (see page 23)

Source buttons (see page 24)

Volume up (see page 26)

Volume down (see page 26)

Mute (see page 26)

Media playback buttons (see page 26)

Preset buttons (see page 25)

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SOUNDBAR CONTROLS

SOUNDBAR CONTROLS

Power on/o

On the remote, press the Power button I to power the soundbar on/o.

When powered on, the soundbar defaults to the last active source.

NOTES: 

• When you plug the soundbar into an AC (mains) outlet, the soundbar automatically

powers on.

• You can still access your voice assistant when the soundbar is powered o.

TIP: You can also use Voice4Video™ to power the soundbar on/o (see page 35).

Auto-wake (optical connection only)

You can set the soundbar to power on whenever a sound signal is received.

To toggle between auto-wake and default power settings, press and hold I for 10
seconds until you hear a tone and the light bar pulses white twice.

TIP: You can also control auto-wake using the Bose Music app. You can access this

option from the Settings menu.

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SOUNDBAR CONTROLS

Sources

You can control your TV, Bluetooth connections, and Bose Music app audio using
your remote.

To select a source, press the appropriate button (Bose Music app m, TV O, or
Bluetooth l) on the remote.

TIPS: 

• You can also use Voice4Video™ to select your Bluetooth source (see page 35).

• You can also use the Bose Music app to select a source.

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SOUNDBAR CONTROLS

SOUNDBAR CONTROLS

Presets

The soundbar includes 6 presets that you can set to play audio from your favorite
music services. Once set, you can access your audio, at any time, with a simple touch
of a button on the remote or using the Bose Music app.

For more information about presets, see “Preset Personalization” on page 37.

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SOUNDBAR CONTROLS

Media playback and volume

FUNCTION WHAT TO DO

Press F .

NOTES: 

Play/Pause

• When audio is paused, two lights in the center of the
light bar glow solid white until audio resumes.

• You can only play/pause audio when the Bose Music
app or a Bluetooth connection is your source.

Skip forward

Skip backward

Volume up

Volume down

Mute/Unmute

Press v.

Press J.

Press H.

NOTE: To quickly increase the volume, press and hold H.

Press z.

NOTE: To quickly decrease the volume, press and hold z.

Press A.

When audio is muted, the left end of the light bar glows
solid white until audio resumes.

TIP: You can also press H to unmute audio.

TIP: You can also use Voice4Video™ to control media playback and volume for certain

sources (see page 35).

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SOUNDBAR CONTROLS

SOUNDBAR CONTROLS

VOICE ASSISTANT CONTROLS

You can use the Action button b and Microphone o button n to control Google
Assistant (see page 29) or Amazon Alexa (see page 32).

Microphone o button

Action button

ADJUST THE AUDIO

To adjust the bass, treble, center channel, and height channel, use the Bose Music app.
You can access these options from the Settings menu.

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VOICE ASSISTANT

VOICE ASSISTANT OPTIONS

You can set the soundbar to quickly and easily access Google Assistant or
Amazon Alexa.

NOTE: 

• You can’t set the soundbar to access Google Assistant and Amazon Alexa at the
same time.

• Google Assistant and Amazon Alexa aren’t available in certain languages
and countries.

PROGRAMMING OPTIONS HOW TO USE

Google Assistant

Amazon Alexa

Use your voice and/or the Action button b
(see page 29).

Use your voice and/or the Action button b
(see page 32).

SET UP YOUR VOICE ASSISTANT

Before you begin, make sure your mobile device and the soundbar are connected to
the same Wi-Fi network.

To set up your voice assistant, use the Bose Music app. You can access this option
from the Settings menu.

NOTES: 

• When setting up your voice assistant, make sure you use the same audio service
account that you used in the Bose Music app.

• If you have multiple Bose Music products in your household, for a seamless voice as­sistant experience, Bose recommends one person use their Bose Music account and
voice assistant account to set up the voice assistant for all Bose Music products.

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VOICE ASSISTANT

VOICE ASSISTANT

ACCESS GOOGLE ASSISTANT

With the soundbar, you can easily enjoy music at home just with your voice. You can
play your favorite music, control volume, and find information about the song that you
are listening to, hands-free. You can also plan your day, set alarms, and control smart
devices around your home – just by using your voice. Just say “Hey Google” or tap the
Action button b to talk to Google.

For more information on what Google Assistant can do, visit:

https://support.google.com/assistanthttps://support.google.com/assistant

NOTES: 

• Google Assistant isn’t available in certain languages and countries.

• For more information about playing music with Google Assistant, see page 31.

Use your voice

Start with “Hey Google,” then say:

THINGS TO TRY EXAMPLES OF WHAT TO SAY

Enjoy entertainment Play some music

Plan your day What’s on my calendar today?

Manage tasks Set an alarm for 7am tomorrow

Control your smart home Turn on the lights

Get answers What’s the weather this weekend?

29 | ENG

VOICE ASSISTANT

Use the soundbar controls

You can use the Action button b and Microphone o button n to control Google
Assistant. They are located on the top of the soundbar.

Microphone o button

THINGS TO TRY WHAT TO DO

Tap b then say your request.

Talk to Google

For a list of things to try, visit:

https://support.google.com/assistanthttps://support.google.com/assistant

Stop alarms and timers

Stop Google Assistant

Turn the microphone on/o

30 | ENG

Tap b.

Tap b.

Tap n.

When the microphone is o, the Microphone o
light glows solid red, and you can’t access
Google Assistant.

VOICE ASSISTANT

VOICE ASSISTANT

PLAY MUSIC WITH GOOGLE ASSISTANT

Ask Google to play music from your default audio service or from a specific
audio service.

Start with “Hey Google,” then say:

THINGS TO TRY EXAMPLES OF WHAT TO SAY

Play some music.

Play music

Control your speaker Turn up the volume.

Play from a specific audio service

Play on a specific speaker

NOTE: Google Assistant uses your default audio

service. To change the default audio service,
use the Google Assistant app.

Play NPR on TuneIn.

NOTE: Google Assistant doesn’t support all

audio services.

Play some jazz on the living room speakers.

NOTE: Make sure you say the speaker name you

assigned in the Bose Music app. If multiple
speakers have the same name, use the name
assigned in the Google Assistant app or
change the name in the Bose Music app.

Choose a default audio service

During initial setup for Google Assistant, the Google Assistant app prompts you to
select a default audio service. When asking Google to play music on Bose products,
only Pandora and Spotify are supported default services. Although other audio
services are listed as available during setup, they are not supported.

For the best experience, choose Pandora or Spotify as your default audio service.
If you choose an unsupported audio service, you hear an error message when
requesting to play music.

31 | ENG

VOICE ASSISTANT

ACCESS AMAZON ALEXA

With Alexa on your soundbar, you can simplify your life and use your voice to control
your music and much more. Using Alexa is as easy as asking a question. Just ask and
Alexa can play your favorite song, skip to the next track, change the volume, read you
the news and more. Alexa on your soundbar makes it easier then ever to control your
smart home, just by using your voice.

For more information about what Alexa can do, visit:

https://www.amazon.com/usealexahttps://www.amazon.com/usealexa

NOTE: Alexa isn’t available in all languages and countries.

Use your voice

Start with “Alexa,” then say:

THINGS TO TRY EXAMPLES OF WHAT TO SAY

Talk to Alexa Help me get started.

Play rock music.

Play audio

NOTE: Amazon Music is set as the default music

service. To change the default music service,
use the Alexa app.

Pause audio Pause.

Control volume Turn the volume up.

Skip to the next song Skip.

Play NPR on Tunein.

Play from a specific audio service

Play on a specific speaker

Set a timer Set a timer for 15 minutes.

32 | ENG

NOTE: Amazon Alexa doesn’t support all

audio services.

Play jazz in the “Kitchen.”

NOTE: Make sure you say the speaker name you

assigned in the Bose Music app. If multiple
speakers have the same name, use the name
assigned in the Alexa app or change the
name in the Bose Music app.

VOICE ASSISTANT

THINGS TO TRY

Discover more skills Help me get started with skills.

Stop Alexa Stop.

EXAMPLES OF WHAT TO SAY

Use the soundbar controls

You can use the Action button b and Microphone o button n to control Amazon
Alexa. They are located on the top of the soundbar.

Microphone o button

THINGS TO TRY WHAT TO DO

Tap b then say your request.

Talk to Alexa

Stop alarms and timers

Stop Alexa

Turn the microphone on/o

33 | ENG

For a list of things to try, visit:

https://www.amazon.com/usealexahttps://www.amazon.com/usealexa

Tap b.

Tap b.

Tap n.

NOTE: When the microphone is o, the Microphone

o light glows solid red, and you can’t
access Alexa.

VOICE ASSISTANT

CALLING AND MESSAGING WITH AMAZON ALEXA

Help your household and family stay better connected. Let Alexa turn your device into
an intercom to open up instant two-way conversations between rooms or homes, or
send one-way announcements from any room. Use Alexa to call or message almost
anyone for free on your supported Alexa device or the Alexa app on your supported
mobile phone or tablet.

NOTE: Both parties must have an Alexa-enabled device, the Alexa Calling and

Messaging feature available and enabled, and given permission to the other
party in the Alexa app.

Set up Alexa Calling and Messaging

To set up Alexa Calling and Messaging, use the Alexa app.

Use your voice

Start with “Alexa,” then say:

THINGS TO TRY EXAMPLES OF WHAT TO SAY

Drop in on “Kitchen.”

NOTE: If the device is a Bose product, make sure

Drop in on a device in your home

you say the speaker name you assigned in
the Bose Music app. If multiple speakers have
the same name, use the name assigned in the
Alexa app or change the name in the Bose
Music app.

Drop in on “Mom’s Kitchen.”

Drop in on a family member or
friend outside your home

Make a call Call Mom.

Answer a call Answer.

Decline a call or message Decline.

End a call End call.

Play a message Play message.

34 | ENG

NOTE: Make sure you say the speaker name assigned

in the owner’s Bose Music app and/or
Alexa app.

VOICE ASSISTANT

THINGS TO TRY EXAMPLES OF WHAT TO SAY

Call an emergency contact Call my emergency contact.

Make an announcement Announce that dinner is ready.

SET UP DO NOT DISTURB

You can temporarily disable all incoming notifications, announcements, and calls to
the soundbar.

Use your voice

Start with “Alexa,” then say:

THINGS TO TRY EXAMPLES OF WHAT TO SAY

Enable Do Not Disturb Turn on Do Not Disturb.

Disable Do Not Disturb Turn o Do Not Disturb.

TIP: You can also set up Do Not Disturb using the Alexa app.

CONTROL AUDIO WITH VOICE4VIDEO™

Bose Voice4Video™ technology expands your Amazon Alexa voice capabilities like no
other soundbar can. In addition to controlling your smart soundbar, you can control
your TV and cable or satellite box with just your voice. With one simple ask of Alexa,
you can turn on your TV and smart soundbar, switch to your video source, tune to
a station by network name or channel number, and start watching your favorite
shows instantly. Say goodbye to missing remotes and remote tutorials, because Bose
Voice4Video™ will make everyone feel like experts — even the babysitter or your
tech-troubled in-laws.

Set up Voice4Video™

To set up Voice4Video™, use the Bose Music app.

NOTE: Before setting up Voice4Video™, you must set up Alexa in the Bose Music app

(see page 28).

35 | ENG

VOICE ASSISTANT

Use your voice

Start with “Alexa,” then say:

THINGS TO TRY EXAMPLES OF WHAT TO SAY

Power on TV Turn on TV.

Power o TV Turn o TV.

Play video Play.

Pause video Pause.

Resume video Resume.

Skip video forward Next.

Skip video backward Previous.

Switch input to Bluetooth audio Switch to Bluetooth.

Watch a specific network* Watch NFL Network.

Watch a specific channel number* Watch channel 802.

Skip to the next channel* Next channel.

Skip backward to the
previous channel*

Previous channel.

*Only available for cable or satellite boxes.

36 | ENG

PRESET PERSONALIZATION

PRESET PERSONALIZATION

You can control presets using the Bose Music app or the remote.

NOTE: You can’t set presets when your source is a Bluetooth connection.

SET A PRESET

1. Stream music using the Bose Music app.

2. On the remote, press the Bose Music button m.

3. Press and hold a preset button until you hear a tone.

37 | ENG

PRESET PERSONALIZATION

PLAY A PRESET

Once you personalize presets, press a preset button on the remote to play music.

38 | ENG

BLUETOOTH CONNECTIONS

BLUETOOTH CONNECTIONS

CONNECT A MOBILE DEVICE

1. On the remote, press the Bluetooth button l.

The light bar pulses blue.

2. On your mobile device, turn on the Bluetooth feature.

NOTE: The Bluetooth menu is usually found in the Settings menu.

3. Select your soundbar from the device list.

NOTE: Look for the name you entered for your soundbar in the Bose Music app.

If you didn’t name your soundbar, the default name appears.

Bose Smart Soundbar 900

Once connected, you hear a tone, and the light bar glows solid white then fades to
black. The soundbar’s name appears in the mobile device list.

39 | ENG

BLUETOOTH CONNECTIONS

BLUETOOTH CONNECTIONS

DISCONNECT A MOBILE DEVICE

Use the Bose Music app to disconnect your mobile device.

TIP: You can also use Bluetooth settings on your mobile device. Disabling the

Bluetooth feature disconnects all other devices.

RECONNECT A MOBILE DEVICE

On the remote, press the Bluetooth button l.

The soundbar tries to connect with the most recently-connected devices.

NOTES: 

• Make sure the Bluetooth feature is enabled on your mobile device.

• The device must be within 30 ft (9 m) and powered on.

CONNECT AN ADDITIONAL MOBILE DEVICE

You can store up to eight devices in the soundbar device list.

NOTE: You can play audio from only one device at a time.

1. On the remote, press and hold the Bluetooth button l until the light bar

pulses blue.

2. On your mobile device, select your soundbar from the device list.

NOTE: Make sure the Bluetooth feature is enabled on your mobile device.

CLEAR THE SOUNDBAR DEVICE LIST

1. On the remote, press and hold l for 10 seconds until the light bar pulses white

twice then fades to black.

The light bar pulses blue.

2. Delete the soundbar from the Bluetooth list on your device.

All devices are cleared, and the soundbar is ready to connect (see page 39).

40 | ENG

STREAM AUDIO WITH AIRPLAY

STREAM AUDIO WITH AIRPLAY

The soundbar is capable of playing AirPlay 2 audio, which allows you to quickly stream
audio from your Apple device to the soundbar or multiple speakers.

NOTES: 

• To use AirPlay 2, you need an Apple device running iOS 11.4 or later.

• Your Apple device and soundbar must be connected to the same Wi-Fi network.

• For more information about AirPlay, visit: https://www.apple.com/airplayhttps://www.apple.com/airplay

STREAM AUDIO FROM THE CONTROL CENTER

1. On your Apple device, open the Control Center.

2. Tap and hold the audio card in the top-right corner of the screen, then tap

the AirPlay icon A.

3. Select your soundbar.

STREAM AUDIO FROM AN APP

1. Open a music app (like Apple Music), and select a track to play.

2. Tap A.

3. Select your soundbar.

41 | ENG

SOUNDBAR STATUS

The LED light bar located on the front of the soundbar shows the soundbar status.

Light bar

NOTE: The light bar displays one status at a time of the selected source.

WI-FI STATUS

Shows the Wi-Fi connection status of the soundbar.

LIGHT BAR ACTIVITY SYSTEM STATE

Pulsing white Connecting to Wi-Fi

Solid white then fades
to black

Connected to Wi-Fi

BLUETOOTH STATU S

Shows the Bluetooth connection status of mobile devices.

LIGHT BAR ACTIVITY SYSTEM STATE

Pulsing blue

Pulsing white

Solid white then fades
to black

White light pulses twice
then fades to black

42 | ENG

Ready to connect to
mobile device

Connecting to
mobile device

Connected to
mobile device

Clearing device list

SOUNDBAR STATUS

SOUNDBAR STATUS

VOICE ASSISTANT STATUS

Shows the status of your voice assistant.

LIGHT BAR ACTIVITY SYSTEM STATE

O Voice assistant is idle

White light slides to the
center then glows solid

White light slides to
the sides

Pulsing white (full)

Pulsing yellow

Solid white then white
light slides to the sides

Pulsing green

Solid green

Voice assistant
is listening

Voice assistant
is thinking

Voice assistant
is speaking

Notification from
voice assistant

Alert from
voice assistant

Receiving or making call

NOTE: Amazon Alexa

only.

Connected to call

NOTES: 

• When the call is
disconnected, the
light bar fades
to black.

• Amazon Alexa only.

Solid purple then fades
to black

43 | ENG

Do Not Disturb
is enabled

NOTES: 

• When Do Not Disturb
is enabled, the light
bar pulses purple
each time you try to
interact with Alexa.

• Amazon Alexa only.

SOUNDBAR STATUS

Microphone o light

Microphone o light

LIGHT ACTIVITY SYSTEM STATE

Solid red The microphone is o

MEDIA PLAYBACK AND VOLUME STATUS

Shows the soundbar status when controlling media playback and volume.

LIGHT BAR ACTIVITY SYSTEM STATE

Two center lights glow
solid white

Right end of the light bar
pulses white

Left end of the light bar
pulses white

Left end of the light bar
glows solid white

44 | ENG

Pause

Volume up

Volume down

Mute

SOUNDBAR STATUS

UPDATE AND ERROR STATUS

Shows the status of software updates and error alerts.

LIGHT BAR ACTIVITY

Solid amber Wi-Fi setup in progress

White light slides from
right to left

White light slides from
left to right

Pulses amber 4 times

Pulses red 4 times

Solid red

SYSTEM STATE

Downloading update

Updating soundbar

Source error - refer to
the Bose Music app

Request is temporarily
unavailable - try
again later

Error - contact Bose
customer service

45 | ENG

ADVANCED FEATURES

DISABLE/ENABLE WI-FI CAPABILITY

On the remote, press and hold the Bose Music button m and Skip forward button v
until the light bar pulses white twice then fades to black.

46 | ENG

CONNECT BOSE PRODUCTS

CONNECT BOSE PRODUCTS

CONNECT ACCESSORIES (OPTIONAL)

You can connect any of these accessories to your soundbar. For more information,
refer to your accessory owner’s guide.

• Bose Bass Module 700: Bose.com/BM700Bose.com/BM700

• Bose Bass Module 500: Bose.com/BM500Bose.com/BM500

• Bose Surround Speakers 700: Bose.com/SS700Bose.com/SS700

• Bose Surround Speakers: Bose.com/SSBose.com/SS

CONNECT A BOSE SOUNDLINK BLUETOOTH SPEAKER OR BOSE HEADPHONES USING SIMPLESYNC™ TECHNOLOGY

With Bose SimpleSync™ technology, you can connect certain Bose SoundLink
Bluetooth speakers or Bose headphones to the soundbar for a new way to hear your
music and movies.

Benefits

• A personal TV listening experience: Listen to TV without disturbing others by
connecting your Bose headphones to the soundbar. Use independent volume
controls on each product to lower or mute the soundbar while keeping your
headphones as loud as you like.

• Another room of audio: Listen to the same song in two dierent rooms at the same
time by connecting your Bose SoundLink Bluetooth speaker to the soundbar.

NOTE: SimpleSync™ technology has a Bluetooth range of up to 30 ft (9 m). Walls

and construction materials can aect reception.

Compatible products

You can connect most Bose SoundLink Bluetooth speakers to the soundbar, as well as
Bose headphones.

Popular compatible products include:

• Bose SoundLink Revolve+ Bluetooth speaker

• Bose SoundLink Mini Bluetooth speaker

• Bose SoundLink Color Bluetooth speaker

• Bose Noise Cancelling Headphones 700

• Bose QuietComfort 35 wireless headphones

New products are added periodically. For a complete list and more information, visit:

worldwide.Bose.com/Support/Groupsworldwide.Bose.com/Support/Groups

47 | ENG

CONNECT BOSE PRODUCTS

Connect using the Bose Music app

To connect your Bose SoundLink Bluetooth speaker or Bose headphones to the
soundbar, use the Bose Music app. For more information, visit:

worldwide.Bose.com/Support/Groupsworldwide.Bose.com/Support/Groups

NOTES: 

• Make sure that the product you’re connecting is powered on, within 30 ft (9 m) of
the soundbar, and ready to connect to another device. For more information, refer
to your product owner’s guide.

• You can connect only one product at a time to the soundbar.

RECONNECT A BOSE SOUNDLINK BLUETOOTH SPEAKER OR BOSE HEADPHONES

Power on your Bose SoundLink Bluetooth speaker or Bose headphones.

Your speaker or headphones try to connect to the most recently-connected Bluetooth
device, including the soundbar.

NOTES: 

• The soundbar must be within range (30 ft or 9 m) and powered on.

• If your speaker doesn’t connect, see “Soundbar doesn’t reconnect to a
previously-connected Bose SoundLink Bluetooth speaker” on page 58.

• If your headphones don’t connect, see “Soundbar doesn’t reconnect to
previously-connected Bose headphones” on page 58.

48 | ENG

CONNECT BOSE PRODUCTS

CARE AND MAINTENANCE

UPDATE THE SOUNDBAR

The soundbar updates automatically when connected to the Bose Music app and your
Wi-Fi network.

INSTALL THE REMOTE BATTERIES

1. Slide open the battery compartment cover on the back of the remote.

2. Insert the two provided AAA (IEC-LR3) 1.5V batteries. Match the H and z symbols

on the batteries with the H and z markings inside the compartment.

3. Slide the battery compartment cover back into place.

49 | ENG

CARE AND MAINTENANCE

CLEAN THE SOUNDBAR

Wipe the outside surfaces of the soundbar with a soft, dry cloth.

CAUTIONS:

• Do NOT allow liquids to spill onto the soundbar or into any openings.

• Do NOT blow air into the up-firing speakers or soundbar.

• Do NOT use a vacuum to clean the up-firing speakers or soundbar.

• Do NOT use any sprays near the up-firing speakers or soundbar.

• Do NOT use any solvents, chemicals, or cleaning solutions containing alcohol,
ammonia, or abrasives.

• Do NOT allow objects to drop into any openings.

REPLACEMENT PARTS AND ACCESSORIES

Replacement parts and accessories can be ordered through Bose customer service.

Visit: worldwide.Bose.com/Support/SB900worldwide.Bose.com/Support/SB900

LIMITED WARRANTY

The soundbar is covered by a limited warranty. Visit our website at

global.Bose.com/warrantyglobal.Bose.com/warranty for details of the limited warranty.

To register your product, visit global.Bose.com/registerglobal.Bose.com/register for instructions.
Failure to register will not aect your limited warranty rights.

50 | ENG

TROUBLESHOOTING

TRY THESE SOLUTIONS FIRST

If you experience problems with the soundbar:

• Make sure the soundbar is connected to a live AC (mains) outlet.

• Secure all cables.

• Check the state of the soundbar (see page 42).

• Download the Bose Music app and run available software updates.

• Place the soundbar according to the placement guidelines (see page 16).

• Move the soundbar within the recommended range of your mobile device for
proper operation.

• Make sure the soundbar is at least 1 – 3 ft (0.3 – 0.9 m) away from
wireless equipment.

• Check that any Wi-Fi access points are placed up to 8 – 10 ft (2.4 – 3.0 m) away
from the soundbar, optional bass module, and optional surround speakers.

OTHER SOLUTIONS

If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.

Visit: worldwide.Bose.com/contactworldwide.Bose.com/contact

SYMPTOM SOLUTION

No HDMI eARC port
on your TV

No HDMI eARC,
HDMI ARC, or optical
port on your TV

Soundbar doesn’t
power on

Soundbar doesn’t
power o

51 | ENG

Use your TV’s HDMI ARC port.

Use the optical cable to connect the soundbar to your TV.

Connect to your TV using an audio converter and separate audio
cable, such as a coaxial, 3.5 mm or analog audio cable (not
provided). The type of converter and cable you need depends on
the audio output ports available on your TV.

Plug the power cord into a dierent AC (mains) outlet.

Use the remote control to power on the soundbar (see page 23).

Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds, and plug them firmly into a
live AC (mains) outlet.

The soundbar may be in network standby mode. On the remote,
press the Power button I to wake the soundbar. Press I again to
power o the soundbar.

TROUBLESHOOTING

SYMPTOM SOLUTION

Audio isn’t playing in
Dolby Atmos

Remote is
inconsistent or
doesn’t work

Intermittent or no
audio from soundbar

Check the Bose Music app to make sure the audio is streaming in
Dolby Atmos. If it’s not streaming in Dolby Atmos, make sure the
advanced audio settings of your TV is allowing Dolby Atmos to pass
through to the soundbar. Refer to your TV owner’s guide.

Match the H and z symbols on the batteries with the H and z
markings inside the compartment (see page 49).

Replace the batteries (see page 49).

Make sure the remote is within operating range (20 ft or 6 m) of
the soundbar.

Make sure there are no obstructions between the remote and
the soundbar.

If the left end of the light bar is glowing solid white, the soundbar is
muted. Press the Mute button A to unmute the soundbar.

Make sure your mobile device isn’t muted.

Increase the volume on the soundbar (see page 26) or your
mobile device.

Switch to a dierent source (see page 24).

Play audio from a dierent application or music service.

If the audio is from a Wi-Fi source, reset the router.

Restart your mobile device.

Make sure you’re using a compatible Bluetooth mobile device.

Make sure that the soundbar’s HDMI cable is inserted into a port on
your TV labeled HDMI eARC (Enhanced Audio Return Channel), not
a standard HDMI port. If your TV doesn’t have an HDMI eARC port,
connect to the HDMI ARC port. If your TV doesn’t have an ARC port,
connect to the soundbar using the optical cable (see page 62).

If the soundbar is connected to your TV’s HDMI eARC (or ARC) port,
make sure that Consumer Electronics Control (CEC) is enabled in
your TV system menu. Your TV may refer to CEC by a dierent name.
Refer to your TV owner’s guide.

Disconnect the HDMI cable from your TV’s HDMI eARC (or ARC) port
and reconnect it.

Insert the optical cable into a port on your TV labeled Output or
OUT, not Input or IN.

Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds, and plug them firmly into a
live AC (mains) outlet.

Set CEC to Alternate On using the Bose Music app.

52 | ENG

TROUBLESHOOTING

TROUBLESHOOTING

SYMPTOM SOLUTION

Refer to your bass module or surround speakers owner’s guide for
troubleshooting (see page 47).

Soundbar doesn’t
connect to bass
module or
surround speakers

Make sure your bass module or surround speakers are compatible
with the soundbar (see page 47).

Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds, and firmly plug them into the
AC (mains) outlet.

Make sure your bass module or surround speakers are compatible

No audio from
bass module or
surround speakers

with the soundbar (see page 47).

Make sure the software is current in the Bose Music app.

Adjust the bass level using the Bose Music app (see page 27).

Switch to a dierent source (see page 24).

Make sure that the soundbar’s HDMI cable is inserted into a port on
your TV labeled HDMI eARC (Enhanced Audio Return Channel), not
a standard HDMI port. If your TV doesn’t have an HDMI eARC port,
connect to the HDMI ARC port. If your TV doesn’t have an ARC port,
connect to the soundbar using the optical cable (see page 62).

Disconnect the HDMI cable from your TV’s HDMI eARC (or ARC) port
and reconnect it.

Unplug the power cords for the soundbar and optional bass module

Sound is coming
from TV speaker

or surround speakers, wait 30 seconds, and firmly plug them into the
AC (mains) outlet.

Turn o your TV speakers. Refer to your TV owner’s guide.

Decrease your TV volume to its lowest setting.

If the soundbar is connected to your TV’s HDMI eARC (or ARC) port,
make sure that Consumer Electronics Control (CEC) is enabled in
your TV system menu. Your TV may refer to CEC by a dierent name.
Refer to your TV owner’s guide.

Set CEC to Alternate On using the Bose Music app.

Test dierent sources if available.

Make sure that your TV can output surround sound audio. Refer to
your TV owner’s guide.

If the audio is being played from another device, reduce the volume

Poor or
distorted audio

of that device.

Adjust the bass level using the Bose Music app (see page 27).

Power o your TV speakers. Refer to your TV owner’s guide.

Check for sound (see page 63).

Run ADAPTiQ audio calibration (see page 21).

53 | ENG

TROUBLESHOOTING

SYMPTOM SOLUTION

Soundbar doesn’t
play audio from the
correct source or
selects the incorrect

Set CEC to Alternate On using the Bose Music app.

Disable CEC on your source. Refer to the source owner’s guide.

source after a delay

Soundbar and source
don’t power on/o
simultaneously

Soundbar doesn’t
connect to
Wi-Fi network

On the remote, press the source button for the source that is out
of sync.

Press the Power button I to power on/o the source.

In the Bose Music app, select the correct network name, and enter
the network password (case-sensitive).

Make sure the soundbar and your mobile device are connected to the
same Wi-Fi network.

If your network information has changed, see page 20.

Enable Wi-Fi on the mobile device you are using for setup.

Close other open applications on your mobile device.

Restart your mobile device and router.

If your router supports both 2.4GHz and 5GHz bands, make sure both
the device (mobile or computer) and soundbar are connecting to the
same band.

NOTE: Give each band a unique name to make sure you’re

connecting to the correct band.

Reset the router.

Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds, and firmly plug them into
the AC (mains) outlet. Uninstall the Bose Music app on your mobile
device, reinstall the app, and restart setup.

Connect to the network using an Ethernet cable.

If connecting to a dierent network and the app doesn’t prompt you
for setup, go to the main screen and add the soundbar.

On your mobile device, turn the Bluetooth feature o and then on.
Delete the soundbar from the Bluetooth list. Connect again
(see page 39).

Soundbar doesn’t
connect with
Bluetooth device

Connect a dierent mobile device (see page 40).

Make sure you’re using a compatible Bluetooth mobile device.

Delete the soundbar from your mobile device Bluetooth list. Connect
again (see page 39).

Clear the soundbar device list (see page 40). Connect again
(see page 39).

54 | ENG

TROUBLESHOOTING

TROUBLESHOOTING

SYMPTOM SOLUTION

Make sure your soundbar is powered on and in range
(see page 23).

Make sure your Apple device and your soundbar are connected to

Soundbar doesn’t
stream audio
using AirPlay

the same Wi-Fi network.

Update your Apple device.

Make sure the soundbar is up-to-date (see page 49).
If you can’t find the AirPlay icon A in the music app you are

streaming from, stream audio from the Control Center.

For additional support, visit: https://www.apple.com/airplayhttps://www.apple.com/airplay

Make sure your mobile device is compatible with the Bose Music app

Bose Music app
doesn’t work on
mobile device

and meets minimum system requirements. For more information,
refer to the app store on your mobile device.

Uninstall the Bose Music app on your mobile device then reinstall the
app (see page 19).

Soundbar isn’t visible
to add to a nother
Bose account

Make sure sharing is enabled on your soundbar using the Bose
Music app.

Make sure the soundbar and your mobile device are connected to the
same Wi-Fi network.

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TROUBLESHOOTING

SYMPTOM SOLUTION

Make sure the Microphone o light isn’t glowing red. To turn on the
microphone, see page 30.

Make sure Google Assistant has been set up using the Bose Music
app (see page 28).

NOTE: The soundbar must be set up and connected to your Wi-Fi

network using the Bose Music app. Connect your mobile
device to Wi-Fi.

Connect your mobile device to Wi-Fi.

Make sure you’re in a country where Google Assistant is available.

Make sure you are using the most up-to-date version of the Google
Assistant app.

Google Assistant
doesn’t respond

Make sure the wake word is enabled (see page 29).

Make sure your mobile device is compatible.

Remove Google Assistant from the soundbar using the Bose Music
app. Add Google Assistant again.

Choose Pandora or Spotify as your default audio service
(see page 31).

Make sure you use the same audio service account on the Bose Music
app and Google Assistant app.

Google Assistant may not support your request. New features are
added periodically.

For additional support, visit:

https://support.google.com/assistanthttps://support.google.com/assistant

Change Google
Assistant personal
result settings

56 | ENG

To turn o personal results or change the account for personal
results, use the Settings menu in the Google Assistant app.

TROUBLESHOOTING

TROUBLESHOOTING

SYMPTOM SOLUTION

Make sure the Microphone o light isn’t glowing red. To turn on the
microphone, see page 33.

Make sure Alexa has been set up using the Bose Music app
(see page 28).

NOTE: The soundbar must be set up and connected to your Wi-Fi

network using the Bose Music app.

Connect your mobile device to Wi-Fi.

Make sure you’re in a country where Amazon Alexa is available.

Make sure you are using the most up-to-date version of the
Alexa app.

Make sure your mobile device is compatible.

Make sure the wake word is enabled (see page 32).

Remove Alexa from the soundbar using the Bose Music app. Add

Alexa doesn’t
respond

Alexa again.

Make sure you say the name you assigned in the Bose Music app. If
multiple soundbars have the same name, use the name assigned in
the Alexa app or change the name in the Bose Music app.

If using Voice4Video™:

• Make sure there are no obstructions between the soundbar, your
TV, and/or cable or satellite box.

• Make sure the soundbar is connected using the HDMI cable (see
page 61).

• Make sure you have set up this feature using the Bose Music app
and connected your TV and/or cable or satellite box.

• Make sure you have entered your postal code and service provider
for your cable/satellite box.

Alexa may not support your request. New features are
added periodically.

For additional support, visit: https://www.amazon.com/usealexahttps://www.amazon.com/usealexa

Preset doesn’t
respond

Make sure the preset has been set (see page 37).

Soundbar doesn’t
connect to a Bose
SoundLink Bluetooth
speaker or Bose

Make sure that your speaker or headphones are powered on, within
30 ft (9 m) of the soundbar, and ready to connect to another device.
For more information, refer to your product owner’s guide.

headphones

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TROUBLESHOOTING

SYMPTOM SOLUTION

Soundbar doesn’t
reconnect to a
previously­connected Bose
SoundLink

On your speaker, use the product controls to cycle through the
product device list until you hear the name for your soundbar. For
product-specific instructions, refer to your speaker owner’s guide.

Bluetooth speaker

Soundbar doesn’t
reconnect to
previously­connected Bose

Connect using the Bose Music app. You can access this option from
the Settings menu.

headphones

Not all Bose SoundLink Bluetooth speakers can play audio in perfect

Delayed audio from a
connected Bose
SoundLink Bluetooth
speaker or
Bose headphones

sync when connected to the soundbar. To check if your product is
compatible, visit: worldwide.Bose.com/Support/Groupworldwide.Bose.com/Support/Groups

Install any available software updates for your speaker or
headphones. To check for updates, open the appropriate Bose app
for your product on your mobile device or visit btu.Bose.combtu.Bose.com on
your computer.

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TROUBLESHOOTING

TROUBLESHOOTING

RESET THE SOUNDBAR

Factory reset clears all source, volume, network, and ADAPTiQ audio calibration
settings from the soundbar and returns it to original factory settings.

1. On the remote, press and hold the Power button I and Skip forward button v for

5 seconds until light bar pulses white twice then fades to black.

The soundbar reboots. When the reset is complete, the light bar glows solid amber.

2. To restore the soundbar’s network and audio settings:

a. Launch the Bose Music app on your mobile device and add the soundbar to

your network (see “Add the soundbar to an existing account” on page 20).

b. Run ADAPTiQ audio calibration using the Bose Music app (see page 21).

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APPENDIX: SETUP REFERENCE

CONNECTION OPTIONS

Connect the soundbar to your TV using one of the following connection options:

• Option 1 (preferred): HDMI eARC (Enhanced Audio Return Channel) or ARC

• Option 2: Optical

NOTE: Using your TV’s HDMI eARC port allows you to use your TV remote to control

the power, volume, and mute functions of the soundbar.

1. On the back of your TV, locate the HDMI IN and Audio OUT (optical) ports.

NOTE: Your TV port panel may not appear as shown. Look for the shape of

the port.

HDMI IN Audio OUT Audio IN

HDMI ARC Optical Optical

HDMI ARC

Option 1 (Preferred)
HDMI eARC (or ARC): Use the

HDMI cable for this connection.

2. Choose an audio cable.

60 | ENG

Option 2
Optical: If your TV doesn’t have an

HDMI eARC (or ARC) port, use the
optical cable for this connection.

TROUBLESHOOTING

APPENDIX: SETUP REFERENCE

CONNECT THE SOUNDBAR TO YOUR TV

After choosing an audio cable, connect the soundbar to your TV.

Option 1 (preferred): HDMI eARC or ARC

1. Insert one end of the HDMI cable into your TV’s HDMI eARC or ARC port.

2. Insert the other end of the cable into the HDMI (eARC) port on the soundbar.

61 | ENG

APPENDIX: SETUP REFERENCE

Option 2: Optical

If your TV doesn’t have an HDMI eARC (or ARC) port, use the optical cable to connect
the soundbar to your TV.

1. Remove the protective cap from both ends of the optical cable.

CAUTION: Inserting the plug with the cap attached can damage the plug and/or

the port.

2. Insert one end of the optical cable into your TV’s Optical OUT port.

CAUTION: Inserting the plug with the wrong orientation can damage the plug

and/or the port.

3. Hold the plug at the other end of the optical cable.

4. Align the plug with the soundbar’s OPTICAL IN port, and insert the
plug carefully.

NOTE: The port has a hinged door that swings inward when inserting

the plug.

5. Firmly push the plug into the port until you hear or feel a click.

62 | ENG

APPENDIX: SETUP REFERENCE

CHECK FOR SOUND

1. Power on your TV.

2. Turn o your TV speakers.

NOTE: Refer to your TV owner’s guide for more information.

3. If you are using a cable/satellite box or other secondary source:

a. Power on this source.

b. Select the appropriate TV input.

4. Power on the soundbar (see page 23).

You hear sound coming from the soundbar.

5. On the remote, press the Mute button A.

You don’t hear sound coming from the TV speakers or soundbar.

NOTE: If you hear sound coming from your TV after your soundbar is muted, see

“Sound is coming from TV speaker” on page 53.

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©2022 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA

AM868287-0010 Rev. 03