Bose HOME SPEAKER 500 Owner's Manual

HOME SPEAKER 500

IMPORTANT SAFETY INSTRUCTIONS

Please read and keep all safety and use instructions.

Important Safety Instructions

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean only with a dry cloth.

7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles,
and the point where they exit from the apparatus.

9. Only use attachments/accessories specified by the manufacturer.

10. Unplug this apparatus during lightning storms or when unused for long periods of time.

11. Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any
way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the
apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

This symbol on the product means there is uninsulated, dangerous voltage within the product enclosure that
may present a risk of electrical shock.

This symbol on the product means there are important operating and maintenance instructions in this guide.

Contains small parts which may be a choking hazard. Not suitable for children under age 3.

This product contains magnetic material. Consult your physician on whether this might aect your
implantable medical device.

• To reduce the risk of fire or electrical shock, do NOT expose this product to rain, liquids or moisture.

• Do NOT expose this product to dripping or splashing, and do not place objects filled with liquids, such as vases,
on or near the product.

• Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as lighted candles,
on or near the product.

• Do NOT make unauthorized alterations to this product.

• Do NOT use a power inverter with this product.

• Do NOT use in vehicles or boats.

• Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain
readily operable.

仅适用于 2000m 以下地区安全使用
Use at altitude less than 2000 meters only.

• The product label is located on the bottom of the product.

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REGULATORY INFORMATION

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this
equipment.

This device complies with part 15 of the FCC Rules and with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
This equipment should be installed and operated with a minimum distance of 30 cm between radiator and your body.

Bose Corporation hereby declares that this product is in compliance with the essential requirements and
other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The
complete declaration of conformity can be found at: www.Bose.com/compliance

The product, in accordance with the Ecodesign Requirements for Energy Related Products Directive 2009/125/EC, is
in compliance with the following norm(s) or document(s): Regulation (EC) No. 1275/2008, as amended by Regulation
(EU) No. 801/2013.

Required Power State Information

Power consumption in specified power mode, at 230V/50Hz input < 0.5 W Wi-Fi

Time after which equipment is automatically switched into mode < 2.5 hours

Power consumption in networked standby if all wired network
ports are connected and all wireless network ports are activated,
at 230V/50Hz input

Network port deactivation/activation procedures. Deactivating all
networks will enable standby mode.

3

Standby Networked Standby

N/A < 2.0 W

Wi-Fi: Deactivate by pressing and holding the Play/Pause
and Bluetooth buttons simultaneously for at least 5 seconds.
Repeat to activate.

Bluetooth: Deactivate by clearing the pairing list by pressing
and holding the Bluetooth button for 10 seconds. Activate by
pairing with a Bluetooth source.

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Power Modes

®

, Bluetooth® < 2.0 W

≤

20 minutes

REGULATORY INFORMATION

For Europe:
Frequency band of operation 2400 to 2483.5 MHz:

• Bluetooth/Wi-Fi: Maximum transmit power less than 20 dBm EIRP.

• Bluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRP.

Frequency bands of operation 5150 to 5350 MHz and 5470 to 5725 MHz:

• Wi-Fi: Maximum transmit power less than 20dBm EIRP.

• This device is restricted to indoor use when operating in the 5150 to 5350 MHz frequency range in all EU Member
States listed in the table.

BE DK IE UK FR CY SK HU AT SE
BG DE PT EL HR LV LT MT PL
CZ EE FI ES IT RO LU NL SI

This symbol means the product must not be discarded as household waste, and should be delivered to an
appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources,
human health and the environment. For more information on disposal and recycling of this product, contact
your local municipality, disposal service, or the shop where you bought this product.

China Restriction of Hazardous Substances Table

Names and Contents of Toxic or Hazardous Substances or Elements

Toxic or Hazardous Substances and Elements

Lead

Part Name

PCBs X O O O O O
Metal Parts X O O O O O
Plastic Parts O O O O O O
Speakers X O O O O O
Cables X O O O O O
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this

part is below the limit requirement of GB/T 26572.

X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials

used for this part is above the limit requirement of GB/T 26572.

(Pb)

Mercury

(Hg)

Cadmium

(Cd)

Hexavalent

(CR(VI))

Polybrominated

Biphenyl

(PBB)

Polybrominated

diphenylether

(PBDE)

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REGULATORY INFORMATION

Taiwan Restriction of Hazardous Substances Table

Equipment name: Powered Speaker, Type designation: 423888

Restricted substances and its chemical symbols

Unit

PCBs
Metal Parts
Plastic Parts
Speakers
Cables
Note 1: “○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value

of presence.

Note 2: The “−” indicates that the restricted substance corresponds to the exemption.

Lead

Mercury (Hg) Cadmium (Cd)

(Pb)

- ○ ○ ○ ○ ○

- ○ ○ ○ ○ ○

○ ○ ○ ○ ○ ○

- ○ ○ ○ ○ ○

- ○ ○ ○ ○ ○

Hexavalent

chromium (Cr+6)

Polybrominated
biphenyls (PBB)

Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “8” is 2008 or 2018.
China Importer: Bose Electronics (Shanghai) Company Limited, Part C, Plan 9, No. 353 North Riying Road, China

(Shanghai) Pilot Free Trade Zone

EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan

Phone Number: [phone]
Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec,

11000 México, D.F. Phone Number: [phone]
Input power rating: 100 - 240V 50/60Hz; 25W
Amazon, Alexa, Amazon Music and all related logos are trademarks of Amazon, Inc. or its aliates.
Android and Google Play are trademarks of Google Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such

marks by Bose Corporation is under license.
This product contains the iHeartRadio service. iHeartRadio is a registered trademark of iHeartMedia, Inc.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a

service mark of Apple Inc.
This product is protected by certain intellectual property rights of Microsoft. Use or distribution of such technology

outside of this product is prohibited without a license from Microsoft.
This product incorporates Spotify software which is subject to 3rd party licenses found here:

www.spotify.com/connect/third-party-licenses
Spotify is a registered trademark of Spotify AB.
Wi-Fi is a registered trademark of Wi-Fi Alliance®.
Bose Corporation Headquarters: 1-877-230-5639
©2018 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without

prior written permission.

Polybrominated
diphenyl ethers

(PBDE)

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REGULATORY INFORMATION

Please complete and retain for your records

The serial and model numbers are located on the bottom of the speaker.
Serial number: ____________________________________________________________________
Model number: ____________________________________________________________________
Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product.

You can easily do this by going to global.Bose.com/register

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CONTENTS

WHAT’S IN THE CARTON

Contents ............................................................................................................................. 10

SPEAKER PLACEMENT

Recommendations.......................................................................................................... 11

POWER

Connect the speaker to power .................................................................................. 12

Network standby ............................................................................................................. 12

Manually set the speaker to network standby ............................................ 12

BOSE MUSIC APP SETUP

Download the Bose Music app .................................................................................. 13

EXISTING BOSE MUSIC APP USERS

Add the speaker to an existing account ................................................................ 14

Connect to a Wi-Fi® network ...................................................................................... 14

If the speaker is not connected to a network .............................................. 14

If the speaker is connected to a network ...................................................... 14

SPEAKER CONTROLS

Speaker functions ........................................................................................................... 16

Media playback and volume ............................................................................... 16

Amazon Alexa controls ................................................................................................ 17

Presets ................................................................................................................................. 17

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CONTENTS

AMAZON ALEXA

Set up Alexa using the Bose® Music app ............................................................... 18

Access Alexa ..................................................................................................................... 18

Use your voice ......................................................................................................... 18

Use the speaker controls ..................................................................................... 19

PRESET PERSONALIZATION

Set a Preset ....................................................................................................................... 20

Play a Preset ..................................................................................................................... 21

BLUETOOTH CONNECTIONS

Connect a mobile device ............................................................................................ 22

Disconnect a mobile device ........................................................................................ 23

Reconnect a mobile device ......................................................................................... 24

Clear the speaker pairing list ...................................................................................... 24

WIRED CONNECTIONS

Connect an audio cable ................................................................................................ 25

SPEAKER STATUS

Wi-Fi status ....................................................................................................................... 26

Bluetooth connection status ...................................................................................... 27

AUX status ......................................................................................................................... 27

Alexa status ....................................................................................................................... 28

Microphone o indicator ..................................................................................... 28

Updates and errors ........................................................................................................ 29

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CONTENTS

SPEAKER DISPLAY

Set the clock ..................................................................................................................... 30

Turn the display o ........................................................................................................ 30

ADVANCED FEATURES

Disable/Enable Wi-Fi .................................................................................................... 31

CARE AND MAINTENANCE

Clean the speaker ........................................................................................................... 32

Replacement parts and accessories ........................................................................ 32

Limited warranty ............................................................................................................. 32

TROUBLESHOOTING

Try these solutions first ................................................................................................ 33

Other solutions ................................................................................................................ 33

Reset the speaker ........................................................................................................... 35

Restore the speaker network and audio settings ...................................... 35

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WHAT’S IN THE CARTON

CONTENTS

Confirm that the following parts are included:

Bose® Home Speaker 500 Power cord*

*May ship with multiple power cords. Use the power cord for your region.

NOTE: If any part of the product is damaged, do not use it. Contact your authorized

Bose dealer or Bose customer service.

Visit: worldwide.Bose.com/Support/HS500

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SPEAKER PLACEMENT

RECOMMENDATIONS

For best performance, follow these recommendations when placing the speaker:

Do NOT place the speaker on top of audio/video equipment (receivers, TVs, etc.),

or any other object that may generate heat. Heat generated by these items may

result in poor speaker performance.

Do NOT place any objects on top of the speaker or in front of the speaker.

To avoid interference, keep other wireless equipment 1 – 3 ft. (0.3 – 0.9 m) away

from the speaker. Place the speaker outside and away from metal cabinets and

direct heat sources.

Place the speaker on its rubber base on a stable and level surface.

Make sure there is an AC (mains) outlet nearby.

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