Service Bulletin ..................................................................................................................... 106-107
Service Manual Revision History.................................................................................................108
®
E4 Series II Business Music System (see Figure 1) ............12
2
SAFETY INFORMATION
1. Parts that have special safety characteristics are identified by the symbol on schematics
or by special notes on the parts list. Use only replacement parts that have critical characteristics
recommended by the manufacturer.
2. Make leakage current or resistance measurements to determine that exposed parts are
acceptably insulated from the supply circuit before returning the unit to the customer.
Use the following checks to perform these measurements:
A. Leakage Current Hot Check-With the unit completely reassembled, plug the AC line cord
directly into a 120V AC outlet. (Do not use an isolation transformer during this test.) Use a
leakage current tester or a metering system that complies with American National Standards
Institute (ANSI) C101.1 "Leakage Current for Appliances" and Underwriters Laboratories (UL)
UL6500 / UL60065 / IEC 60065 paragraph 9.1.1. With the unit AC switch first in the ON position
and then in OFF position, measure from a known earth ground (metal waterpipe, conduit, etc.)
to all exposed metal parts of the unit (antennas, handle bracket, metal cabinet, screwheads,
metallic overlays, control shafts, etc.), especially any exposed metal parts that offer an electrical
return path to the chassis. Any current measured must not exceed 0.5 milliamp. Reverse the
unit power cord plug in the outlet and repeat test. ANY MEASUREMENTS NOT WITHIN THE
LIMITS SPECIFIED HEREIN INDICATE A POTENTIAL SHOCK HAZARD THAT MUST BE
ELIMINATED BEFORE RETURNING THE UNIT TO THE CUSTOMER.
B. Insulation Resistance Test Cold Check-(1) Unplug the power supply and connect a jumper
wire between the two prongs of the plug. (2) Turn on the power switch of the unit. (3) Measure
the resistance with an ohmmeter between the jumpered AC plug and each exposed metallic
cabinet part on the unit. When testing 3 wire products, the resistance measured to the product
enclosure should be between 2 and infinite MOhms. Also, the resistance measured to exposed
input/output connectors should be between 4 and infinite MOhms. When testing 2 wire products, the resistance measured to exposed input/output connectors should be between 4 and
infinite MOhms. If it is not within the limits specified, there is the possibility of a shock hazard,
and the unit must be repaired and rechecked before it is returned to the customer.
CAUTION: The Bose® E4 Series II Business Music System contains no
user-serviceable parts. To prevent warranty infractions,
refer servicing to warranty service stations or factory service.
PROPRIETARY INFORMATION
THIS DOCUMENT CONTAINS PROPRIETARY INFORMATION OF
BOSE CORPORATION WHICH IS BEING FURNISHED ONLY FOR
THE PURPOSE OF SERVICING THE IDENTIFIED BOSE PRODUCT
BY AN AUTHORIZED BOSE SERVICE CENTER OR OWNER OF
THE BOSE PRODUCT, AND SHALL NOT BE REPRODUCED OR
USED FOR ANY OTHER PURPOSE.
WARRANTY
The Bose E4 Series II Business Music System is covered by a limited 5-year transferable
warranty.
3
PRODUCT DESCRIPTION
E-4 Series II Business Music System
The Bose® FreeSpace® E-4 Series II Business Music System is an integrated four-channel
digital signal processor and 400-Watt power amplifier for 70/100V business music applications.
The E-4 chassis provides a total of four source inputs (two Line In, one Mic/Line and one Mic/
Line/Page) to meet the needs of most business music installations. A Music on Hold (MOH)
output is also provided for simple integration into a phone system.
As a single component, the chassis provides all of the processing and control features required
for one to four zone business music applications. These features include:
•Auto Volume: When used with the optional FreeSpace Auto Volume Sense Mic, the E-4
system dynamically controls the program level in each zone so that the audio program
material can always be heard, regardless of the background noise.
•Scheduling: Allows you to program the E-4 system for automated on/off and source
selections according to time of day or day of week.
•Opti-Voice® Paging: Provides the appropriate sound level regardless of variations in
speech projection.
•Source Leveling: Automatically compensates for variations in source input levels.
•Dynamic Equalization: Maintains tonal balance at all listening levels.
•Room Equalization: Provides easy adjustment of tonal balance in each zone.
•Limiting: Protects loudspeakers from unwanted transient power loads.
•Signal Router: Meets the demands of most four-zone systems, allowing for any input signal
to be routed to any of the amplifier outputs.
•RS-232 Connection: Provides easy interfacing to your PC.
•Contact Closure Input: Allows remote power sequencing.
The integrated 400-Watt power amplifier features a patented power-sharing technology which
allocates power to each output.
For example, if you have a two-zone system that requires 5 Watts in zone 1 and 395 Watts in
zone 2, the FreeSpace E-4 Series II system distributes the power based on those needs.
The E-4 Series II also includes an easy-to-replace memory module, which holds a design file
and the current hardware configuration.
4
SPECIFICATIONS
Audio InputSource 1unbalanced RCA, shell grounded through a 301 Ohm resistor
Connectors:Source 2unbalanced RCA, shell grounded through a 301 Ohm resistor
Pagebalanced 4 pin Beau style: +, -, ground and contact closure in
Aux/Mic/Line 3 pin Beau style, +, - and ground
Mic 1-43 pin Beau style, +, - and ground
Direct In4 pin Beau style, +, -, ground, and contact closure in
Audio Output
Connectors:Line out4 pin Beau style, +, -, ground, and contact closure in
MOH out2 pin Beau style, + and Ground
Amp 1-42 pin, Beau style, + and -
Control Connectors:Remote 1-4RJ-45, 8 pin, ground shell
Standby In2 pin Beau style, contact closure in and ground
Dimensions:5.25"H x 16.5"W x 15.5"D (13.3 x 43.8 x 39.4 cm)
Weight:30 lbs (13.6 kg)
AC Mains input:IEC standard User selectable100/120 or 220/240V
3 pin50/60 Hz
receptacle300 Watts maximum
Overall Performance
NominalLimitsConditions
Gain:0 dB+1 dBat 1 kHz; input gain set to nominal 0 dB
Dynamic range:100 dB>/= 96 dBmeasured with ADC/DAC full scale mapped to
+17 dBV; this is THD +N measured at FS-60,
through A-weighting filter, and expressed in dB
below full scale
THD+N:.05%.1%at +10 Vrms output, for signal frequencies from
30 Hz to 20 kHz
Crosstalk at 1 kHz:-80 dB</= -70 dBterminate unused input terminals with 100 Ohm
balanced-connected resistors.
Crosstalk at 10 kHz:-60 dB</= -50 dBterminate unused input terminals with 100 Ohm
balanced-connected resistors.
Frequency response:30 - 20 kHz+3 dBreference 1 kHz, measured at 0 dBV input
Output noise:-70 dBV</= -65 dBVchannel noise measured through an A
weighting filter. Gain structure set to deliver
rated power and expressed in dBV
5
SPECIFICATIONS
Line Input Source 1 and 2
NominalLimitsConditions
Source impedance:200 Ohms10 to 2k Ohm frequency response specification maintained
Gain, all settings:20 dB to+/-1 dB1 kHz, 50 Ohm source
-20 dB
Maximum input level:+17 dBV>/= +17 dBVTHD+N </= 0.3%, 30-20 kHz, 0 dB gain
THD+N:.001%.01%at +10 dBV output, 1 kHz, 20 dB gain
Crosstalk at 1 kHz:-90 dB</= -80 dB
Crosstalk at 10 kHz:-70 dB</= -60 dB
Frequency response:30 to 20 kHz +/-1.5 dBreference 1 kHz, measured at 20 dB gain and
with 0 dBV output
Page and Aux/Mic Inputs
NominalLimitsConditions
Source impedance:200 Ohms10 to 2k Ohm frequency response specification maintained
Gain, all settings:20 dB to+/-1 dB1 kHz, 50 Ohm source
-20 dB
Maximum input level:+17 dBV>/= 10 dBVTHD+N </= 0.3%, 20-20 kHz, 0 dB gain
THD+N:.001%.01%at +10 dBV output, 1 kHz, 60 dB gain
Crosstalk at 1 kHz:-90 dB</= -80 dB
Crosstalk at 10 kHz:-70 dB</= -60 dB
Frequency response:30 Hz to+0/-0.5 dBReference 1 kHz, measured at 60 dB gain and
20 kHzwith 0 dBV output
Sense Mic inputs
NominalLimitsConditions
Source impedance:200 Ohms10 to 2k Ohm frequency response specification maintained
codec FS:+20 dBV
Gain, all settings:-60 dB to+/-1 dB1 kHz, 50 Ohm source
+20 dB
7
SPECIFICATIONS
Sense Mic inputs (continued)
NominalLimitsConditions
Maximum input level:+10 dBV>/= 7 dBVTHD+N </= 0.3%, 20-20 kHz, 0 dB gain
THD+N:-84 dB</= -80 dBat +10 dBV output, 1 kHz, 60 dB gain
Crosstalk at 1 kHz:-90 dB</= -80 dB
Crossalk at 10 kHz:-70 dB</= -60 dB
Frequency response:20 Hz to+0/-0.5 dBreference 1 kHz, measured at 60 dB gain and
20 kHzwith 0 dBV output
Direct Input
NominalLimitsConditions
Source impedance:200 Ohms10 to 2k Ohm frequency response specification maintained
with sources over this range
Input impedance
differential:+/> 10kOhms +/-20% at 1 kHz
CMRR referred
to output:92 dB>/= 60 dB at 1 kHz, 20 dB gain, 200 Ohm source
Gain:0 dB+/-1 dBfrom input connector to amplifier input stage
Maximum input level:+17 dBV>/= +17 dBVTHD+N </= 0.3%, 30-20 kHz, 0 dB gain
THD+N:.001%.01%at +10 dBV output, 1 kHz, 20 dB gain
Crosstalk at 1 kHz:-90 dB</= -80 dB
Crosstalk at 10 kHz:-70 dB</= -60 dB
Frequency response:30 Hz to+0/-0.5 dBreference 1 kHz, measured at 20 dB gain and
20 kHzwith 0 dBV output
Line Outputs
NominalLimitsConditions
Output impedance:200 Ohms+/-1%impedance at 1 kHz, each output
terminal
Maximum output level: +17 dBV>/= +17 dBV1 kHz, THD less than 0.1%, load 10 k Ohm,
differential
8
SPECIFICATIONS
Line Outputs (continued)
NominalLimitsConditions
CMRR referred
to output:92 dB>/= 60 dBat 1 kHz, 20 dB gain, 200 Ohm source
impedance
Output noise:-90 dBV</= -85 dBVA-weighted, set for 0 dB gain
THD+N:.001%.01%at +10 dBV output, 1 kHz, 20 dB gain
Crosstalk at 1 kHz:-90 dB</= -80 dBset for 0 dB gain, no limiting, terminate the
unused input with a 50 Ohm resistor
Crosstalk at 10 kHz:-70 dB</= -60 dB
Frequency response:30 Hz to+0/-1.0 dBreference 1 kHz, measured at 20 dB gain and
20 kHzwith 0 dBV output
Turn on/off pop:10 mV peak</= 50 mVpk as monitored by a listener, must be inaudible at
full gain using a Model 32 loudspeaker tapped
at 32W, with the unit set for no EQ and the
loudspeaker 3 feet from listener
Music on Hold (MOH)
NominalLimitsConditions
Output impedance:400 Ohms+/-1%impedance at 1 kHz
Maximum output level: +17 dBV>/= +17 dBV1 kHz, THD less than 0.1%, load 10 kOhm,
differential
Output noise:-90 dBV</= -85 dBVA-weighted, set for 0 dB gain
THD+N:.001%.01%at +17 dBV output, 1 kHz, 0 dB gain
Crosstalk at 1 kHz:-90 dB</= -80 dBset for 0 dB gain, no limiting, terminate the
unused input with a 50 Ohm resistor
Crosstalk at 10 kHz:-70 dB</= -60 dB
Frequency response:20 Hz to+0/-1.0 dBreference 1 kHz, measured at 0 dB gain and
15 kHzwith 0 dB output
Turn on/off pop:10 mV peak</= 50 mVpk as monitored by a listener, must be inaudible at
full gain using a Model 32 loudspeaker tapped
at 32W, with the unit set for no EQ and the
loudspeaker 3 feet from listener
9
SPECIFICATIONS
Power Amplifier
NominalLimitsConditions
Power bandwidth:30 Hz to1% THDloaded at 25 Ohms
20 kHz
Frequency response:30 Hz to+/-3 dBoutput voltage of 10 Vrms over a load
20 kHzimpedance of 12.5 Ohms to 1000 Ohms
THD+N at 70.7 Vrms,.05%.1%30 Hz to 20 kHz, 25 Ohm load, A weighted
200W:
THD+N at 70.7 Vrms, .5%1 %7 kHz, 12.5 Ohm load, A weighted
400W:
THD+N at 100 Vrms, .05%.1%30 Hz to 20 kHz, 25 Ohm load, A weighted
200W:
THD+N at 100 Vrms, .5%1%7 kHz, 12.5 Ohm load, A weighted
400W:
Sensitivity at 70V:11 dBV+/-1 dBV
Sensitivity at 100V:14 dBV+/-1 dBV
Gain:26 dB+/-0.5 dB
Output noise:-70 dBV-65 dBVA-weighted with a 20 kHz filter
Crosstalk at 1 kHz:-90 dB</= -80 dBset for 0 dB gain, no limiting, terminate the
unused input with a 50 Ohm resistor
Crosstalk at 10 kHz:-70 dB</= -60 dB
Turn on/off pop:10 mV peak</= 50 mVpk as monitored by a listener, must be inaudible at
full gain using a Model 32 loudspeaker tapped
at 32W, with the unit set for no EQ and the
loudspeaker 3 feet from listener
10
ELECTROSTATIC DISCHARGE SENSITIVE (ESDS)
DEVICE HANDLING
This unit contains ESDS devices. We recommend the following precautions when repairing,
replacing or transporting ESDS devices:
• Perform work at an electrically grounded work station.
• Wear wrist straps that connect to the station or heel straps that connect to conductive
floor mats.
• Avoid touching the leads or contacts of ESDS devices or PC boards even if properly
grounded. Handle boards by the edges only.
• Transport or store ESDS devices in ESD protective bags, bins, or totes. Do not insert
unprotected devices into materials such as plastic, polystyrene foam, clear plastic bags,
bubble wrap or plastic trays.
PART LIST NOTES
1. This part is not normally available from Customer Service. Approval from the Field Service
Manager is required before ordering.
2. The individual parts located on the PCBs are listed in the Electrical Part List.
3. This part is critical for safety purposes. Failure to use a substitute replacement with the
same safety characteristics as the recommended replacement part might create shock, fire
and/or other hazards.
4. This part is referenced for informational purposes only. It is not stocked as a repair part. Refer
to the next higher assembly for a replacement part.
AMPLIFIER MODULE REPAIR INFORMATION
The Amplifier / Power Supply PCB assembly, part number 278982-001, originally used in the
E4 Series II amplifier is no longer available. This is due to the Tripath amplifier driver module
going obsolete.
For amplifier board related failures in the E4 Series II, the amplifier module assembly used in
the FreeSpace® 4400 amplifier must be used as a replacement part. This requires some minor
modifications to the E4 II chassis and a kit of parts that includes adapter brackets, screws and
an EMI gasket. The entire amplifier assembly, including the heatsink, must be replaced. Refer to
service bulletin 278977-B2, located in the back of this manual as well as on the Bose® Service
web sites at http://intranet.bose.com/tsg or http://serviceops.bose.com for more information.
Required Parts:
•FreeSpace 4400 Amplifier Module Assembly , Bose
®
part number 301391
•FreeSpace 4400 Amplifier Module adapter kit, Bose part number 311963
Note: This procedure cannot be used on any of the E4 Series I amplifier versions. In addition,
it cannot be used on the E4 Series II Japan version, product code 036006.
11
PACKAGING PART LIST
Item
Description Part Number Qty. Note
Item
Description Part Number Qty. Note
FreeSp ace® E4 Series II Business Music System (see Figure 1)
Number
1 FS INSTALLER CD FOR E4 V2.000 279435-2000 1
2 BAG, POLY, 14.38 x 9.87 x 2mil 103351 1
3 FS E4 SERIES II OWNERS GUIDE 279145-001 1
4 FS E4 SERIES II QUICK START GUIDE 279146-001 1
5 LINE CORD, 120V, 16 AW G, DET, US/CA
LINE CORD, 240V, DETACHABLE, UK/SING
LINE CORD, 230V, DETACHABLE, EURO
LINE CORD, 100V, DETACHABLE, JAPAN
LINE CORD, 240V, DETACHABLE, AUS
6 FS E4 ACCESSORY KIT, ALL VERSIO N S 260549 1
7 BAG, POLY, HDPE 13.5 x 35 x 9.5 x 1mil 114522 1
8 PACKING, FOAM, PU, 16 X 4 X 1 268755 4
9 PACKING, FOAM, EPS 262031 2
10 CARTON, RSC, E4 SERIES II 279496-001 1
Accessory Kit Part List (not shown)
263453-006
173351
173352
173353
284241-006
1 3
Number
- CARTON, D-C, 266856 1
- CONNECTOR, HDR, 5.08MM SP, WEID, 2P 260621-02 5
- CONNECTOR, PLUG-IN 172930-02 7
- CONNECTOR, PLUG IN, 3 POS, MALE, BLK 172930-03 2
- CONNECTOR, PLUG-IN, 4P 172930-04 4
- FEET, CHASSIS 187478 4
- LABEL, VOLTAGE SELECT 170206 1
- BAG, POLY, ZI P LOCK, 2 MIL, 3X5" 260556-0305 5
1
2
3
4
REF
92x
8
5
7
6
4x
10
Figure 1. FreeSpace E4 Series II System Packaging View
12
Item
Description Part Number Qty. Note
MAIN PART LIST
FreeSp ace® E4 Series II Business Music System (see Figure 2)
FUSE DRAWER, 1P, BLK, 5 X 20MM
14 SWITCH, AC POWER, DPST, 16A, 250V 260600 1 3
15 SCREW, TAPP, #4-40 x . 5, PAN, XREC 170284-08 2
16 SCREW, JACK, RS-23 2 PO R T 260564 2
17 SCREW, 6-32, MACH, F LAT, XREC 190623-004 10
18
A
B
C
D
E
19 SCREW, 6-32, PH, INT, S EM 181248-004 9
20 SUPPORT, PCB, POST, MINI, 1.5" 260594-24 4
21 HARNESS, 20P, DS P / MI C SE NS 260511-1 1
22 HARNESS, 16P, DSP / R EM O U T 260512-1 1
23 HARNESS, 16P, DS P / U SER INT 260513-1 1
24 HARNESS, 34P, PS / PA / DSP 260514-1 1
25 AMP MODULE ASSY, FS 4400