Bosch WORCESTER GREENSTAR DANESMOOR WALL MOUNTED OIL 18/25, WORCESTER GREENSTAR DANESMOOR WALL MOUNTED OIL 12/18 User Instructions & Customer Care Manual

GREENSTAR DANESMOOR
WALL MOUNTED OIL 12/18 & 18/25

WALL MOUNTED OIL FIRED CONDENSING BOILER

FOR FULLY PUMPED OPEN VENT OR SEALED CENTRAL HEATING
SYSTEMS AND DOMESTIC HOT WATER CYLINDERS

USER INSTRUCTIONS &
CUSTOMER CARE GUIDE

THIS BOILER IS USED WITH KEROSEN E
(28 SECON D OIL) ONLY

USER INSTRUCTIONS &
CUSTOMER CARE GUIDE

PLEASE READ THESE INSTRUCTIONS
CAREFULLY BEFORE OPERATING YOUR
APPLIANCE.

THESE I NSTRUCTIONS ARE
APPLICABLE TO THE WORCESTER,
BOSC H GROU P APPLIANC E MODEL(S)
STATED ON THE FRONT COVER OF THIS
MANUAL ONLY AND MUST NOT BE
USED WITH ANY OTHE R MAKE OR
MODEL OF APPLIANCE.

IF YOU ARE IN ANY DOUBT CONTACT
THE WORCESTER, BOSCH GROUP
TECHNICAL HELPLINE.

PLEASE KEEP THESE INSTRUCTIONS
WITH THE INSTALLATION AND
SERVICING INSTRUCTIONS IN A SAFE
PLACE OR WITH TH E APPLIANCE AFTER
INSTALLATION OR SERVICING.

DO NOT INTERFE RE WITH ANY SEALED
COMPONENTS.

THIS APPLIANCE SHOULD ONLY BE
OPERATED BY RESPONSIBLE ADULTS
WHO HAVE BEEN INSTRUCTED IN, AND
UNDER STAND ITS OPERATION AND ARE
AWARE OF ITS OPERATING
CONDITIONS AND EFFECTS.

THIS APPLIANCE S HOULD NOT BE
OPERATED BY CHILDREN.

USE R INST RUCTI ONS &
CUSTOMER CARE GUIDE

GREENSTAR DANESMOOR WALL MOUNTED OIL 12/18 & 18/25

8 718 681 135a (08.08)

CONTACT INFORMATION

Worcester, Bosch Group:

Service call centres:

UK TEL: [phone]

FAX: [phone]

SCOTLAND ONLY FAX: [phone]

Other enquiries: TEL: FAX:

MAIN RECEPTION: 01905 754624 754619

TECHNICAL: 08705 266241

SPARES: 01905 752571

LITERATURE: 01905 752556

SALES: 01905 752640

WEBSITE: www.worcester-bosch.co.uk

WATER TREATMENT:

FERN OX 01799 550811
www.fernox.com

SENTINEL 0800 389 4670
www.sentinel-solutions.net

FLUE TERMINAL GUARDS:

WORCESTER, BOSCH GROUP

OIL FIRING TECHNICAL ASSOCIATION:

OFTEC 0845 6585080
www.oftec.org

CONTENTS

GREENSTAR DANESMOOR WALL MOUNTED OIL 12/18 & 18/25
8 718 681 135a (08.08)

INTRODUCTION

USING YOUR

APPLIANCE

MAINTENANCE

ENERGY

SAVING

GUARANTEE

CONTENTS

INTRODUCTION

SAFETY PRECAUTIONS 2

EXCELLE NCE COMES AS STANDARD 3

GENERAL INFORMATION 4

USING YOUR APPLIANCE

CONTROLS 5

OPERATING THE APPLIANCE

Switching the boiler on/off 6

Setting the heating temperature 6

Controlling central heating 6

Fault conditions 7

ENERGY SAVING

TIPS ON E NERGY SAVING 8-9

MAINTENANCE

MAINTAINING YOUR APPLIANCE 10

FAULT FINDING 11

FAULT OR BREAKDOWN 12

GUARANTEE

YOUR GUARANTEE 13

GUARANTEE REGISTRATION 14

1

NOTES

SAFETY PRECAUTIONS

GREENSTAR DANESMOOR WALL MOUNTED OIL 12/18 & 18/25

8 718 681 135a (08.08)

2

SAFETY PRECAUTIONS

Any misuse or unauthorised modifications
to the appliance, flue or associated
components and systems could invalidate
the warranty. The manufacturer accepts no
liability arising from any such actions,
excluding statutory rights.

This appliance is suitable for use with
kerosene (28 second oil) only, no other
fuel must be used.

SERVICING:

The user must have the system regularly
serviced by a competent, qualified OFTEC
registered engineer using approved spares,
to help maintain the economy, safety and
reliability of the appliance.

The appliance should be serviced once
each year after installation unless the
installation conditions and usage demand
more frequent services.

DO NOT OPERATE THE APPLIANCE
WHEN:

 The appliance, flue or system is

incorrectly fitted, faulty or damaged.

 The flue terminal outlet fitted on the

outside wall or roof is obstructed or
damaged.

 There are fumes, fuel leaks or fuel

smells from the fuel supply, appliance or
flue system.

 The system is frozen, empty or if a

pressurised system is low on pressure.

 The condensate pipe is blocked or

restricted.

 The appliance clearances, as shown in

the installation manual, are inadequate.

 The air supply is restricted or vents

damaged or blocked.

INTRODUCTION

OIL SMELLS, LEAKS OR FUMES FROM
THE APPLIANCE:

 Extinguish any naked flames.

 Open windows and doors.

 Switch off the appliance electricity

supply.

 Isolate the fuel supply to the boiler.

 Contact boiler engineer.

HEALTH & SAFETY:

The appliance contains no asbestos and no
substances have been used in the
construction process that contravene the
COSHH Regulations (Control of
Substances Hazardous to Health
Regulations 1988). Where applicable, the
CE mark indicates compliance with relative
EU Directives.

COMBUSTI BLE AND COR ROSIVE
MATERIALS:

Do not store or use any combustible

materials (paper, thinners, paints etc.)
inside or within the vicinity of the appliance.

The combustion air must be kept clear of
chemically aggressive substances which
can corrode the appliance and invalidate
any warranty.

FITTING & MODIFICATIONS:

Fitting the appliance and any controls to
the appliance may only be carried out by a
competent engineer in accordance with
the relevant Installation Regulations.

Flue systems must not be modified in any
way other than as described in the fitting
instructions.

EXCELLENCE COMES AS

STANDARD

GREENSTAR DANESMOOR WALL MOUNTED OIL 12/18 & 18/25
8 718 681 135a (08.08)

3

INTRODUCTION

EXCELLE NCE COMES AS

STANDARD

Thank you for purchasing a Greenstar oil fired condensing boiler from Worcester,
Bosch Group. The company prides itself on manufacturing boilers to the strictest
quality control standards throughout every stage of production.

Worcester, Bosch Group has led the field in innovative appliance design and
performance for more than 40 years. This heritage means all products are of
exceptional quality and proven reliability.

The condensing range in particular, is extremely energy efficient, converting more of
the fuel consumed into heat offering you economical running costs and value for
money. It sits in SEBUK band A , at the top of the energy rated appliances available.

There is also the assurance of our no-nonsense parts and labour guarantee ­backed up by an optional servicing and maintenance contract to keep your boiler
operating at peak condition and efficiency.

To find out more about Worcester, Bosch Group, use the 'Contact Information'
shown on the inside front cover.

GEN ERAL I NFORMATION

Regularly check the pressure is maintained
and contact your installer or maintenance
engineer if there is a noticeable, permanent
drop in pressure. If the system loses
pressure it should be repressurised and the
cause of the loss investigated.

CONDEN SATE:

This is a high efficiency appliance using
condensing technology which will under normal
operation produce a regular discharge of
condensate to drain and at times, give out a
plume of water vapour from the flue terminal.

ROOM THERMOSTAT:

A room thermostat must be fitted to control the
central heating. Refer to instructions supplied
with the room thermostat for information on
siting and setting.

THERMOSTATIC RADIATOR VALVES:

It is recommended that this type of valve is fitted
to all but one of the radiators (or at least those in
the sleeping accommodation). The remaining
radiator, which must be where the room
thermostat is located, should be un-controlled
and must be left open.

GENERAL INFORMATION

GREENSTAR DANESMOOR WALL MOUNTED OIL 12/18 & 18/25

8 718 681 135a (08.08)

4

INTRODUCTION

Read these instructions carefully to get
the best from your appliance.

CENTRAL HEATING SYSTEMS:

During the first few hours of operation of
the central heating system, check that all
radiators are being heated at an even rate.

If the top of a radiator is at a lower
temperature than the bottom then it should
be vented by releasing air through the
venting screw at the top of the radiator. Ask
your installer to show you how this is done.
Repeated venting will reduce the quantity
of water in the system and this must be
replenished for safe and satisfactory
operation of the appliance.

Vented systems:

When excessive venting or water leaks are
found in the system you must contact a
service engineer to inspect the installation
and rectify any fault.

Only use additives compatible with the
appliance and system. Use of incompatible
additives can cause damage and will
invalidate the appliance guarantee.

Frost protection:

Use a suitable anti-freeze/inhibitor at the
correct strength to protect against freezing.

A frost thermostat should be fitted to the
system if the system is exposed to low
temperatures.

Sealed heating systems:

Where the appliance is fitted to a sealed
heating system a pressure gauge should
be fitted to the system close to the
appliance. Your installer will inform you of
the minimum and maximum pressure which
must be indicated on the pressure gauge.