Washing machine
WAN20170IL
[en] User manual and installation
instructions
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en
Table of contents
1 Safety ............................................4
1.1 General information....................4
1.2 Intended use...............................4
1.3 Restriction on user group...........4
1.4 Safe installation ..........................5
1.5 Safe use .....................................7
1.6 Safe cleaning and mainten-
ance............................................9
2 Preventing material damage .....10
3 Environmental protection and
saving energy.............................11
3.1 Disposing of packaging ...........11
3.2 Save energy and conserve
resources..................................11
3.3 Energy saving mode ................11
4 Installation and connection.......12
4.1 Unpacking the appliance .........12
4.2 Contents of package................13
4.3 Requirements for the install-
ation location ............................13
4.4 Removing the transit bolts .......14
4.5 Connecting the appliance ........15
4.6 Aligning the appliance..............16
4.7 Connecting the appliance to
the electricity supply.................17
5 Familiarising yourself with
your appliance............................18
5.1 Appliance .................................18
5.2 Detergent drawer......................19
5.3 Controls ....................................19
6 Display ........................................20
7 Buttons .......................................22
8 Programmes ...............................23
9 Accessories................................29
10 Before using for the
first time....................................29
10.1 Starting an empty washing
cycle .......................................29
11 Laundry.....................................30
11.1 Preparing the laundry.............30
11.2 Sorting laundry .......................31
11.3 Degrees of soiling ..................31
11.4 Care symbols on the care
labels ......................................31
12 Detergents and care
products ...................................32
12.1 Detergent recommendation ...32
12.2 Detergent dosage ..................33
13 Basic operation ........................33
13.1 Switching on the appliance ....33
13.2 Setting a programme .............34
13.3 Adjusting the programme
settings ...................................34
13.4 Loading laundry......................34
13.5 Using a measuring aid for
liquid detergent ......................34
13.6 Adding detergent and care
product ...................................35
13.7 Starting the programme .........35
13.8 Adjusting the "Ready in"
time before the programme
starts.......................................35
13.9 Soaking laundry .....................35
13.10 Adding laundry.....................35
13.11 Cancelling the pro-
gramme ................................36
13.12 Resuming the programme
when the programme
status is Rinse Hold .............36
13.13 Unloading the laundry..........36
13.14 Switching off the appli-
ance......................................36
2
14 Childproof lock.........................37
14.1 Activating the childproof
lock.........................................37
14.2 Deactivating the childproof
lock.........................................37
15 Basic settings...........................38
15.1 Overview of the basic set-
tings........................................38
15.2 Changing the basic set-
tings........................................39
16 Cleaning and servicing ............39
16.1 Tips on appliance care...........39
16.2 Cleaning the drum..................39
16.3 Cleaning the detergent
drawer.....................................39
16.4 Descaling................................40
16.5 Cleaning the drain pump........41
16.6 Cleaning the water outlet
hose at the siphon .................43
16.7 Clean the water inlet filters.....43
17 Troubleshooting.......................46
18 Transportation, storage and
disposal ....................................54
18.1 Removing the appliance ........54
18.2 Inserting the transit bolts........54
18.3 Using the appliance again .....55
18.4 Disposing of old appliance ....55
en
19 Customer Service.....................56
19.1 Product number (E-Nr.) and
production number (FD).........56
20 Consumption values................57
21 Technical specifications..........57
3
en Safety
1 Safety
Observe the following safety instructions.
1.1 General information
¡ Read this instruction manual carefully.
¡ Keep the instruction manual and the product information safe
for future reference or for the next owner.
¡ Do not connect the appliance if it has been damaged in transit.
1.2 Intended use
Only use this appliance:
¡ For washing machine-washable fabrics and hand-washable wool
in accordance with the care label.
¡ With tap water and commercially available detergents and care
products suitable for washing machines.
¡ In private households and in enclosed spaces in a domestic en-
vironment.
¡ Up to an altitude of max. 4000m above sea level.
1.3 Restriction on user group
This appliance may be used by children aged 8 or over and by
people who have reduced physical, sensory or mental abilities or
inadequate experience and/or knowledge, provided that they are
supervised or have been instructed on how to use the appliance
safely and have understood the resulting dangers.
Children must not play with the appliance.
Cleaning and user maintenance must not be performed by children unless they are being supervised.
Keep children under the age of 3 years and pets away from the
appliance.
4
Safety en
1.4 Safe installation
Take note of the safety instructions when installing the appliance.
WARNING‒Risk of electric shock!
Improper installation is dangerous.
▶
Connect and operate the appliance only in accordance with the
specifications on the rating plate.
▶
Connect the appliance to a power supply with alternating current only via a properly installed socket with earthing.
▶
The protective conductor system of the domestic electrical installation must be properly installed. The installation must have
a sufficiently large cross section.
▶
When using a residual current circuit breaker, only use a type
with the mark.
▶
Never equip the appliance with an external switching device,
e.g. a timer or remote control.
▶
When the appliance is installed, the mains plug of the power
cord must be freely accessible. If free access is not possible, an
all-pole isolating switch must be installed in the permanent electrical installation according to the installation regulations.
▶
When installing the appliance, check that the power cable is not
trapped or damaged.
If the insulation of the power cord is damaged, this is dangerous.
▶
Never let the power cord come into contact with hot appliance
parts or heat sources.
▶
Never let the power cord come into contact with sharp points or
edges.
▶
Never kink, crush or modify the power cord.
WARNING‒Risk of fire!
It is dangerous to use an extended power cord and non-approved
adapters.
▶
Do not use extension cables or multiple socket strips.
▶
If the power cord is too short, contact Customer Service.
▶
Only use adapters approved by the manufacturer.
5
en Safety
WARNING‒Risk of injury!
The high weight of the appliance may result in injury when lifted.
▶
Do not lift the appliance on your own.
If this appliance is not correctly installed in a washer-dryer stack,
the installed appliance may fall.
▶
Only stack the dryer on a washing machine using the connec-
tion kit from the dryer manufacturer . No other installation
method is permitted.
▶
Do not install the appliance in a washer-dryer stack if the dryer
manufacturer does not offer a suitable connection kit.
▶
Do not install appliances from different manufacturers and with
varying depths and widths in a washer-dryer stack.
▶
Do not install a washer-dryer stack on a platform; the appli-
ances may tip over.
WARNING‒Risk of suffocation!
Children may put packaging material over their heads or wrap
themselves up in it and suffocate.
▶
Keep packaging material away from children.
▶
Do not let children play with packaging material.
CAUTION‒Risk of injury!
The appliance may vibrate or move when in use.
▶
Place the appliance on a clean, even, solid surface.
▶
Align the appliance using the appliance feet and a spirit level.
If hoses and power cords have been laid incorrectly, this causes a
tripping hazard.
▶
Lay hoses and power cords in such a way that there is no risk
of tripping.
If the appliance is moved by holding onto protruding components,
such as the appliance door, the parts may break off.
▶
Do not move the appliance by holding onto protruding parts.
CAUTION‒Risk of cutting!
Touching sharp edges on the appliance may lead to cuts.
▶
Do not touch the sharp edges on the appliance.
6
Safety en
▶
Wear protective gloves when installing and transporting the ap-
pliance.
1.5 Safe use
WARNING‒Risk of electric shock!
If the appliance or the power cord is damaged, this is dangerous.
▶
Never operate a damaged appliance.
▶
Never pull on the power cord to unplug the appliance. Always
unplug the appliance at the mains.
▶
If the appliance or the power cord is damaged, immediately un-
plug the power cord or switch off the fuse in the fuse box and
turn off the water tap.
▶
Call customer services. →Page56
An ingress of moisture can cause an electric shock.
▶
Only use the appliance in enclosed spaces.
▶
Never expose the appliance to intense heat or humidity.
▶
Do not use steam- or high-pressure cleaners, hoses or sprays
to clean the appliance.
WARNING‒Risk of harm to health!
Children can lock themselves in the appliance, thereby putting
their lives at risk.
▶
Do not install the appliance behind a door as this may obstruct
the appliance door or prevent it from opening.
▶
With redundant appliances, unplug the power cord. Then cut
through the cord and damage the lock on the appliance door
beyond repair so that the appliance door will no longer close.
WARNING‒Risk of suffocation!
Children may breathe in or swallow small parts, causing them to
suffocate.
▶
Keep small parts away from children.
▶
Do not let children play with small parts.
7
en Safety
WARNING‒Risk of poisoning!
Detergents and care products may result in poisoning if consumed.
▶
If accidentally swallowed, seek medical advice.
▶
Keep detergents and care products out of the reach of children.
WARNING‒Risk of explosion!
Laundry that has been pretreated with cleaning agents that contain solvents may cause an explosion in the appliance.
▶
Rinse pretreated laundry thoroughly with water before washing.
CAUTION‒Risk of injury!
The covering plate may break if you stand on or climb onto the
appliance.
▶
Do not stand on or climb onto the appliance.
The appliance may tip over if you sit on or lean against the open
door.
▶
Do not sit on or lean against the appliance door.
▶
Do not place any objects on the appliance door.
Reaching into the drum while it is still turning may cause hand injuries.
▶
Wait for the drum to come to a complete stop before reaching
inside.
CAUTION‒Risk of burns!
When washing at high temperatures, the glass in the appliance
door becomes hot.
▶
Do not touch the appliance door when it is hot.
▶
Keep children away from the appliance door when it is hot.
CAUTION‒Risk of scalding!
When you wash at high temperatures, the detergent solution gets
hot.
▶
Do not touch the hot detergent solution.
8
Safety en
CAUTION‒Risk of chemical burns!
If the detergent drawer is opened, detergent and care products
may spray out from the appliance. Contact with eyes or skin may
cause irritation.
▶
Rinse eyes and/or skin thoroughly with clean water if they come
into contact with detergents or care products.
▶
If accidentally swallowed, seek medical advice.
▶
Keep detergents and care products out of the reach of children.
1.6 Safe cleaning and maintenance
Take note of the safety instructions when cleaning and performing
maintenance work on the appliance.
WARNING‒Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out by trained
specialist staff.
▶
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be re-
placed by the manufacturer, the manufacturer's Customer Ser-
vice or a similarly qualified person in order to prevent any risk.
An ingress of moisture can cause an electric shock.
▶
Do not use steam- or high-pressure cleaners, hoses or sprays
to clean the appliance.
WARNING‒Risk of injury!
The use of non-original spare parts and non-original accessories
is dangerous.
▶
Only use the manufacturer's original spare parts and original ac-
cessories.
WARNING‒Risk of poisoning!
Poisonous fumes may be given off if you use cleaning agents that
contain solvents.
▶
Do not use cleaning agents that contain solvents.
9
en Preventing material damage
Preventing material damage
2 Preventing material
damage
Preventing material damage
Follow these instructions to avoid material damage and damage to the appliance.
ATTENTION!
The functionality of the appliance
may be impaired if you use the
wrong quantity of fabric softener, detergent, care product or cleaning
agent.
▶
Follow the dosage recommenda-
tions from the manufacturer.
Exceeding the maximum load capacity impairs the function of the appliance.
▶
Observe the maximum load capa-
city for each programme and do
not exceed it.
→"Programmes", Page23
The appliance is secured for transportation using transit bolts. Transit
bolts which have not been removed
may result in material damage and
damage to the appliance.
▶
Before starting up the appliance,
remove the transit bolts completely
and keep them in a safe place.
▶
Before transport, fit the transit bolts
fully in order to prevent damage in
transit.
Material damage may be caused if
the water inlet hose is connected incorrectly.
▶
Tighten the screw connections on
the water inlet until they are hand-
tight.
▶
Ideally, connect the water inlet
hose directly to the water tap,
without any additional connecting
elements such as adapters, exten-
sions, valves or similar.
▶
Ensure that the inner diameter of
the water tap is at least 17 mm.
▶
Make sure that the length of the
thread on the connection to the
water tap is at least 10 mm.
If the water pressure is too high or
too low, the appliance may not be
able to operate properly.
▶
Ensure that the water pressure in
the water supply system is at least
100kPa (1bar) and max.
1000kPa (10bar).
▶
If the water pressure exceeds the
maximum value specified, a pres-
sure-reducing valve must be in-
stalled between the drinking water
connection and the hose set of the
appliance.
▶
Do not connect the appliance to
the mixer tap of an unpressurised
hot-water boiler.
Modified or damaged water hoses
may result in material damage and
damage to the appliance.
▶
Never kink, crush, modify or cut
through water hoses.
▶
Only use the water hoses supplied
with the appliance or genuine
spare hoses.
▶
Never re-use water hoses that
have been used before.
Operating the appliance using water
that is dirty or too hot may cause material damage.
▶
Only operate the appliance with
cold mains water.
Unsuitable cleaning products may
damage the surfaces of the appliance.
▶
Do not use harsh or abrasive de-
tergents.
▶
Do not use cleaning products with
a high alcohol content.
▶
Do not use hard scouring pads or
cleaning sponges.
▶
Clean the appliance with nothing
but water and a soft, damp cloth.
10
▶
Remove all detergent residue,
spray residue or other residues immediately if they come into contact
with the appliance.
Environmental protection and saving energy
3 Environmental protec-
tion and saving energy
Environmental protection and saving energy
3.1 Disposing of packaging
The packaging materials are environmentally compatible and can be recycled.
▶
Sort the individual components by
type and dispose of them separately.
Environmental protection and saving energy en
Reduce the washing temperature for
lightly and normally soiled laundry.
a
At low temperatures, the appliance
consumes less energy. For light to
normal soiling, lower temperatures
than indicated on the care label
are also sufficient.
Set the maximum spin speed if you
want to dry the laundry in a tumble
dryer afterwards.
a
The drier the laundry, the shorter
the programme duration when dry-
ing which, in turn, reduces energy
consumption. A higher spin speed
reduces the residual moisture in
the laundry and increases the
volume of the spin noise.
3.2 Save energy and conserve resources
If you follow these instructions, your
appliance will use less electricity and
less water.
Choose programmes with low temperatures and longer wash times and
use maximum load capacity
→Page23.
a
Energy consumption and water
consumption is most efficient.
Add →Page33 detergent based on
the laundry's degree of soiling.
a
For light to normal soiling, a smaller amount of detergent is sufficient. Observe the dosage recommendation from the detergent
manufacturer.
Wash the laundry without prewash.
a
Washing with prewash increases
the programme duration and increases energy and water consumption.
The appliance has a continuous
automatic load adjustment function.
a
Depending on the type of fabric
and load capacity, the continuous
automatic load adjustment function optimally adjusts the water
consumption and programme duration.
3.3 Energy saving mode
If you do not use the appliance for an
extended period, it automatically
switches to energy-saving mode. All
displays go out and Start / Reload
flashes.
Energy-saving mode ends when you
use the appliance again, e.g. if you
open or close the door.
11
en Installation and connection
Installation and connection
4 Installation and con-
nection
Installation and connection
4.1 Unpacking the appliance
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
ATTENTION!
Objects remaining in the drum that
are not designed for operation with
the appliance may cause material
damage and damage to the appliance.
▶
Remove these objects, along with
all supplied accessories, from the
drum before starting the appliance.
1. Remove any packaging and pro-
tective covers completely from the
appliance.
For the environmentally friendly
disposal of the packaging materials, observe the information on the
topic of
→"Disposing of packaging",
Page11.
2. Check the appliance for visible
damage.
3. Open the door.
→"Basic operation", Page33
4. Remove the accessory from the
drum.
5. Close the door.
12
Installation and connection en
1 2 3
4
1
2
3
4
4.2 Contents of package
After unpacking all parts, check for any damage in transit and completeness of
the delivery.
Washing machine
Accompanying documents
Water inlet hose
Cover caps
4.3 Requirements for the installation location
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
WARNING
Risk of electric shock!
The appliance contains live parts.
Touching live parts is dangerous.
▶
Do not operate the appliance
without a cover cap.
WARNING
Risk of injury!
When using the appliance on a base,
the appliance may tip over.
▶
Always secure the feet of the appliance to a base using the manufacturer's fixing brackets →Page29
before using the appliance for the
first time.
13
en Installation and connection
ATTENTION!
If the appliance is installed in areas
exposed to frost or outdoors, frozen
residual water may damage the appliance and frozen hoses may crack or
split.
▶
Do not install or operate this appliance anywhere that is liable to ex-
perience frost and/or outdoors.
The appliance underwent a function
test before leaving the factory and
may, therefore, contain residual water. This residual water may leak out
if the appliance is tilted at an angle
greater than 40°.
▶
Tilt the appliance carefully.
Installation loca-
Requirements
tion
On a base Secure the appli-
ance with fixing
brackets
→Page29.
On a wooden
joist floor
Place the appliance on a waterresistant wooden
board which is
screwed tightly to
the floor. The
wooden board
should be at
least 30mm
thick.
In a kitchen unit ¡ A niche width
of 60cm is required.
¡ Only install the
appliance underneath a
continuous
worktop that is
securely connected to adjacent cabinets.
Installation loca-
Requirements
tion
On a wall Do not trap the
hoses between
the wall and the
appliance.
4.4 Removing the transit bolts
The appliance is secured for transportation using transit bolts on the
rear of the appliance.
Notes
¡ Please read the information in the
Safety →Page4 and Preventing
material damage →Page10 sections to ensure that you use the
appliance safely.
¡ Keep the transit bolts, screws and
sleeves in a safe place for future
transport →Page54.
1. Pull the hoses out of the holders.
14
Installation and connection en
2. Unscrew and remove all four
screws for the transit bolts with a
WAF 13 wrench.
3. Pull the power cord out of the
holder.
5. Put on the four cover caps.
6. Press down on the four cover
caps.
4. Remove the four sleeves.
4.5 Connecting the appliance
Connecting the water inlet hose
Note
¡ Please read the information in the
Safety →Page4 and Preventing
material damage →Page10 sections to ensure that you use the
appliance safely.
15
en Installation and connection
2
1
¾˝
min.
min.
10 mm
17 mm
1. Connect the water inlet hose.
2. Connect the water inlet hose to a
tap (26.4mm=3/4").
3. Open the water tap carefully and
check that the connection points
are tight.
Water outlet connection types
This information is intended to help
you to connect this appliance to the
water outlet.
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
ATTENTION!
When draining, the water outlet hose
is subject to water pressure and may
come loose from the installed connection point.
▶
Secure the water outlet hose
against unintentional loosening.
16
Note:Observe the draining heights.
The draining heights are: minimum:
60cm, maximum: 100cm.
Drainage into a
siphon
Secure the connection point with
a (24–40 mm)
hose clamp.
Drainage into a
washbasin
Fix and secure
the water outlet
using an elbow.
→Page29
Drainage into a
plastic pipe with
rubber sleeve.
Fix and secure
the water outlet
using an elbow.
→Page29
4.6 Aligning the appliance
In order to reduce noise and vibration and to prevent the appliance
from moving, align the appliance correctly.
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
Installation and connection en
1. Loosen the lock nuts using a WAF
17 wrench by turning it in a clockwise direction.
2. To align the appliance, turn the ap-
pliance feet. Check that the appliance is level using a spirit level.
All appliance feet must stand firmly
on the ground.
3. Screw the lock nuts tightly against
the housing using a WAF 17
wrench.
In doing so, hold the foot tight and
do not adjust its height.
4.7 Connecting the appliance to the electricity supply
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
1. Insert the mains plug of the appli-
ance's power cable in a socket
nearby.
The connection details of the appliance can be found under Technical data →Page57.
2. Check the mains plug is inserted
properly.
17
en Familiarising yourself with your appliance
1
2
4
6
3
5
7
7
1
2
3
4
5
6
7
Familiarising yourself with your appliance
5 Familiarising yourself with your appliance
Familiarising yourself with your appliance
5.1 Appliance
You can find an overview of the parts of your appliance here.
On certain models, specific details such as the colour and shape may differ
from those pictured.
Maintenance flap for the drain
pump →Page41
Door
Detergent drawer →Page19
18
Controls →Page19
Water outlet hose →Page16
Power cord →Page17
Transit bolts →Page14
Familiarising yourself with your appliance en
2
3
1
4
1
2
3
4
2 3
1 1
4 4
1
2
3
4
5.2 Detergent drawer
Measuring aid for liquid detergent
→"Using a measuring aid for
liquid detergent", Page34
Compartment II:
¡ Detergent for main wash
¡ Water softener
¡ Bleach
¡ Stain remover
Compartment :
¡ Fabric softener
¡ Liquid starch
¡ Waterproofing agent
Compartment I:
¡ Detergent for prewash
¡ Hygiene detergent
5.3 Controls
You can use the control panel to configure all functions of your appliance and
to obtain information about the operating status.
Programmes →Page23
Programme selector
→Page33
Display →Page20
Buttons
19
en Display
Display
6 Display
Display
The display shows the current settings, options or relevant information.
Display Designation Description
1
0:40
1
10h
1
7 kg
––– - 1000 Spin speed Set spin speed in rpm.
– 90 Temperature Set temperature in °C.
––– Rinse Hold Programme status
1
Example
Programme duration/programme
Approximate expected programme duration or programme time remaining.
time remaining
"Ready in" time The programme end has been set and the
remaining number of hours is displayed.
→"Buttons", Page22
Recommended
load
The maximum load capacity for the selected programme in kg.
→"Buttons", Page22
0= No final spin, only draining
–––: Rinse Hold, no draining
→"Buttons", Page22
(cold)
Start/Pause Start, cancel or pause
¡ Lights up: The programme is running
and can be cancelled or paused.
¡ Flashes: The programme can be star-
ted or continued.
20
Display Designation Description
End End of pro-
Programme status
gramme
Childproof lock ¡ lights up: The childproof lock is activ-
ated.
¡ flashes: The childproof lock is activated
and the appliance has been operated.
→"Deactivating the childproof lock",
Page37
Prewash Prewash is activated.
→"Buttons", Page22
SpeedPerfect Short wash activated.
→"Buttons", Page22
Eco Energy-saving washing activated.
→"Buttons", Page22
Door ¡ Lights up: The door is locked and can-
not be opened.
¡ Flashes: The door is not closed prop-
erly.
¡ Off: The door is unlocked and can be
opened.
Tap ¡ No water pressure.
¡ The water pressure is too low.
E:35 / -10
1
Example
1
Error Error code, error display, signal.
Display en
21
en Buttons
Buttons
7 Buttons
Buttons
The selection of programme settings depends on the programme that is set.
You can see the selection options for each programme in the overview for
→"Programmes", Page23.
Button Selection Description
Start / Reload ¡ Start
¡ Cancel
¡ Pause
Speed / Eco ¡ (Short
wash)
¡ (Energy-sav-
ing wash)
Finish in 1–24 hours Set the programme end.
Temp. °C – 90 °C Adjust the temperature in °C.
Spin ––– - 1000 Adjust the spin speed or activate –––
3 sec. ¡ Activate
¡ Deactivate
Prewash ¡ Activate
¡ Deactivate
Start, cancel or pause the programme.
When is selected, the short wash
is activated.
Note:Energy consumption increases.
The washing result is not affected by
this.
When is selected, the energy-saving wash is activated.
The temperature is reduced and the
programme duration is extended. The
washing result is not affected by this.
The programme duration is already included in the set number of hours.
Once the programme has started, the
programme duration is displayed.
(Rinse Hold).
If ––– is selected, the water is not
drained at the end of the washing
cycle and the spin cycle is deactivated. The laundry remains in the water
used for rinsing.
Activate or deactivate the childproof
lock.
Disable the control panel to prevent
unwanted or accidental operation.
If the childproof lock is activated and
the appliance has been switched off,
the childproof lock remains activated.
→"Childproof lock", Page37
Activate or deactivate prewash, e.g.
for washing heavily soiled laundry.
22
Programmes en
Prewash
Spin ––– (Rinse
Hold)
Speed / Eco
Speed / Eco
Programme settings
Max. spin speed
1
(rpm)
Max. temperature (°C)
Max. load (kg)
1000
90
7
1000
60
4
1000
60
4
–
800
40
2
Programmes
8 Programmes
Programmes
Below is an overview of the programmes. You can find information on the load and on the adjustable pro-
gramme options.
Tip:The laundry's care labels provide you with additional information on programme selection.
Programme Description
→"Care symbols on the care labels", Page31
cotton, linen or blended fabrics.
blended fabrics.
or synthetic or blended fabrics.
Suitable for lightly soiled laundry.
from silk, viscose and synthetics.
Use a detergent that is suitable for
delicates or silk.
Cottons Wash hard-wearing items made from
Easy Care Wash items made from synthetic or
Mixed Load Wash items made from cotton, linen,
Delicates / Silk Wash delicate, washable items made
Programme setting
1
23
en Programmes
Prewash
Spin ––– (Rinse
Hold)
Speed / Eco
Speed / Eco
Programme settings
Max. spin speed
1
(rpm)
Max. temperature (°C)
Max. load (kg)
–
–
–
800
40
2
–
–
–
1000
–
–
–
–
–
–
1000
–
–
Programme Description
24
Note:Wash especially delicate items
or items with hooks, eyelets or clips
in a mesh laundry bag.
that are made from wool or contain
wool.
To prevent the laundry from shrink-
ing, the drum moves the items very
gently with long pauses.
Use a detergent that is suitable for
wool.
and then drains the water.
Wool Hand- or machine-washable items
Rinse Rinses and then spins the laundry,
If you only want to drain the water,
activate 0. The laundry is not spun.
Programme setting
Spin / Drain Spins and drains the water.
1
Programmes en
Prewash
Spin ––– (Rinse
Hold)
Speed / Eco
Speed / Eco
Programme settings
Max. spin speed
1
(rpm)
Max. temperature (°C)
Max. load (kg)
1000
40
4
–
–
–
1000
60
1,5
Programme Description
Wash dark-coloured and colour-in-
tense items made from cotton or
easy-care fabric, e.g. jeans.
Turn laundry inside-out before wash-
ing.
Use liquid detergent.
stuffed with down and fillings with
synthetic fibres.
Wash large items separately.
Use a detergent that is suitable for
down or delicates.
Use sparingly.
Do not use fabric softener.
Down Wear Wash pillows, duvets or clothing
Note:To prevent excessive foaming,
remove air from laundry items by
rolling them up before you wash
them.
Programme setting
1
25
en Programmes
Prewash
Spin ––– (Rinse
Hold)
Speed / Eco
Speed / Eco
Programme settings
Max. spin speed
1
(rpm)
Max. temperature (°C)
Max. load (kg)
–
1000
60
4
–
–
1000
40
5
1000
60
6,5
Programme Description
26
or synthetic or blended fabrics.
Suitable for quiet washing at night.
The audible signal at the end of the
programme is deactivated and a re-
duced final spin speed set by default.
Wash items made from cotton, linen,
or synthetic or blended fabrics.
Suitable for lightly and normally
soiled laundry.
Optimum washing results in under an
hour.
cotton, linen or blended fabrics.
Suitable for allergy sufferers and for
Silent Wash items made from cotton, linen,
60'
Power Wash
AllergyPlus Wash hard-wearing items made from
strict hygiene requirements.
Note:Once the set temperature has
been reached, it remains constant
throughout the washing process.
Programme setting
1
Programmes en
Prewash
Spin ––– (Rinse
Hold)
Speed / Eco
Speed / Eco
Programme settings
Max. spin speed
1
(rpm)
Max. temperature (°C)
Max. load (kg)
–
–
800
60
2
–
–
800
40
2
–
–
1000
40
4
Programme Description
made from cotton, linen, synthetic or
blended fabrics.
Note:Use the Delicates / Silkpro-
gramme to wash shirts and blouses
made from silk or delicate fabrics.
from synthetic fibres, microfibre or
fleece.
Use a detergent that is suitable for
sports items.
Do not use fabric softener.
Tip:Use the Easy Care programme
to wash heavily soiled laundry.
Shirts Wash non-iron shirts and blouses
Sportswear Wash sports and leisure items made
thetic or blended fabrics.
Short programme for small items of
lightly soiled laundry.
The programme duration is approx.
30 minutes.
Programme setting
Quick 15'/30' / Wash items made from cotton, syn-
1
27
en Programmes
Prewash
Spin ––– (Rinse
Hold)
Speed / Eco
Speed / Eco
Programme settings
Max. spin speed
1
(rpm)
Max. temperature (°C)
Max. load (kg)
Programme Description
28
If you wish to reduce the programme
duration to 15 minutes, activate . The
maximum load is reduced to 2kg.
Programme setting
1
Accessories en
Accessories
9 Accessories
Accessories
Use original accessories. These have been made especially for your appliance.
Use Order number
Water inlet hose extension
Pedestal with drawer Install the appliance at a
Fixing brackets Improves the stability of
Longer water inlet hose Replace the standard
Elbow Secure the water outlet
Liquid detergent insert Measure liquid deter-
Extend the water inlet
hose for cold water or
AquaStop (approx. 2.50
m).
raised height so that it
can be easily loaded and
unloaded.
the appliance.
water inlet hose with a
longer hose (2.20 m).
hose in place.
gent.
WMZ2381
WMZPW20W
WMZ2200
00353925
00655300
00637516
Before using for the first time
10 Before using for the
first time
Before using for the first time
Prepare the appliance for use.
10.1 Starting an empty washing cycle
Your appliance was inspected thoroughly before leaving the factory. To
remove any residual water, run the
first wash cycle without any laundry.
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
1. Turn the programme selector to
Cottons 90°.
2. Close the door.
29
en Laundry
3. Pull out the detergent drawer.
4. Pour washing powder into com-
partmentII.
To prevent foaming, use only half
of the amount of detergent recommended by the detergent manufacturer for light soiling. Do not use
detergent suitable for woollens or
delicates.
5. Push in the detergent drawer.
6. Press Start / Reload to start the
programme.
a The display shows the remaining
programme duration.
a After the programme has ended,
the display shows: "End".
7. Start the first wash cycle or set the
programme selector to Off to
switch off the appliance.
→"Basic operation", Page33
Laundry
11 Laundry
Laundry
11.1 Preparing the laundry
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
ATTENTION!
Objects remaining in the laundry may
damage the laundry and the drum.
▶
Remove all items from any pockets in your laundry before using
the appliance.
▶
To protect your appliance and the
laundry, prepare the laundry beforehand.
– Empty any pockets
– Brush sand out of all collars and
pockets
– Close bed covers and cushion
covers
– Close all zips, Velcro fasteners,
hooks and eyes
– Tie cloth belts, apron strings,
etc. together or use a laundry
bag.
– Remove curtain hooks and lead
strips or use a mesh laundry
bag
– Use a mesh laundry bag for
small items of laundry, such as
children's socks
30
Laundry en
– Some stubborn or dried-in stains
can be removed by washing
several times
– Wash large and small items of
laundry together
– Do not rub fresh stains but dab
them with soapy water
– Separate items of laundry and
shake them out
11.2 Sorting laundry
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
▶
To improve washing results and
prevent discolouration, sort the
laundry according to the following
criteria before washing.
– Type of fabric and fibre
Wash laundry of the same
type of fabric and fibre together.
– Care symbols on the care labels
→Page31
– Description of the programmes
→Page23
– Whites
– Colours
Wash new coloured items
separately the first time you
wash them.
11.3 Degrees of soiling
Degree of soiling Soiling Examples
Light ¡ No dirt or stains are vis-
ible
¡ Laundry has absorbed
odours
Normal Dirt or light stains are vis-
ible
Heavy Dirt or stains are clearly
visible
Light summer clothing or
sports clothing that has
been worn for a just a few
hours
¡ T-shirts, shirts or blouses
are sweat-soaked or
have been worn a few
times
¡ Towels or bedding that
has been used for up to
one week
Tea towels, baby items or
work clothing
11.4 Care symbols on the care labels
Washing care symbols
Symbol Washing process Recommended pro-
gramme
Normal Cotton
Gentle Easy-Care
31
en Detergents and care products
Symbol Washing process Recommended pro-
gramme
Particularly gentle Delicates/Silk for
washing by hand
Hand wash Wool
Not suitable for machine-washing –
Detergents and care products
12 Detergents and care
products
Detergents and care products
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
The manufacturer's instructions for
use and dosage can be found on the
packaging.
Notes
¡ Only use liquid detergents that are
self-flowing
¡ Do not mix different liquid deter-
gents
¡ Do not mix detergent and fabric
softener
¡ Do not use products that have ex-
pired or are highly congealed
¡ Do not use products containing
solvents, caustic agents or volatile
substances (e.g. bleach)
¡ Use dyes sparingly as salt may
damage stainless steel
¡ Do not use bleaching agents in the
appliance
12.1 Detergent recommendation
Detergent Fabrics Pro-
gramme
Standard detergent
with optical brighteners
Detergent for colours
without bleach or optical brighteners
Detergent for colours/delicates without
optical brighteners
Detergent for delicates
Detergent for woollens
Heat-resistant white
Cotton From cold up to
fabrics made from
cotton or linen
Coloured fabrics
Cotton From cold up to
made from linen or
cotton
Coloured fabrics
Easy-Care From cold up to
made from easy-care
fabrics or synthetic
materials
Delicate fine textiles,
silk or viscose
Delicates/
Silk
Wool Wool From cold up to
Temperature
90 °C
60 °C
60 °C
From cold up to
40 °C
40 °C
32
12.2 Detergent dosage
Basic operation en
The detergent dosage depends on:
¡ The amount of laundry
¡ Degree of soiling
¡ Water hardness
Water hardness
You can find out how hard your
water is from your local water company or measure it yourself using
a water hardness tester.
Hardness range Total hardness in mmol/lGerman degrees in °dH
soft (I) 0–1.5 0–8.4
medium (II) 1.5– 2.5 8.4–14
hard (III) over 2.5 over 14
Example of a manufacturer's
instructions for detergent
These example values refer to a
standard load of 4–5 kg.
Soiling Light Normal Heavy
Water hardness: Soft/medium 40ml 55ml 80ml
Water hardness: Hard/very
55ml 80ml 105ml
hard
The dosages can be found on the
manufacturer's packaging.
¡ Adjust the dosage to the actual
load.
Basic operation
13 Basic operation
Basic operation
13.1 Switching on the appliance
▶
Turn the programme selector to a
programme.
33
en Basic operation
1
2
13.2 Setting a programme
1. Set the programme selector to the
required programme.
→"Programmes", Page23
2. If necessary, adjust the pro-
gramme settings →Page34.
13.3 Adjusting the programme settings
Requirement:A programme has
been set.
→"Setting a programme", Page34
▶
Adjust the programme settings.
→"Programmes", Page23
Note:The programme settings are
not saved permanently for the programme.
1. Open the door.
Make sure that the drum is empty.
2. Load the laundry unfolded into the
drum.
3. Close the door.
Ensure that there is no laundry
trapped in the door.
13.5 Using a measuring aid for liquid detergent
If you order the measuring aid as an
accessory, you must use the measuring aid.
1. Press down on the insert and re-
move the detergent drawer.
13.4 Loading laundry
Notes
¡ Please read the information in the
Safety →Page4 and Preventing
material damage →Page10 sections to ensure that you use the
appliance safely.
¡ To prevent creasing, take note of
the maximum load for the
→"Programmes", Page23.
Requirement:The laundry is prepared and sorted.
→"Laundry", Page30
34
Basic operation en
2. Insert the measuring aid.
3. Insert the detergent drawer.
13.6 Adding detergent and care product
Notes
¡ Please read the information in the
Safety →Page4 and Preventing
material damage →Page10 sections to ensure that you use the
appliance safely.
¡ Do not use the measuring aid for
liquid detergent for gel detergents,
washing powder, or if Prewash or
"Ready in" time are activated.
Requirement:Find out the optimum
dosage for detergent and care
product. →Page32
1. Pull out the detergent drawer.
2. Pour in detergent.
→"Detergent drawer", Page19
3. If required, add the care product.
4. Push in the detergent drawer.
13.7 Starting the programme
Note:If you want to change the time
until the programme ends, set the
"Ready in" time first.
▶
Press Start / Reload .
a The display shows either the pro-
gramme duration or the "Ready in"
time.
a After the programme has ended,
the display shows: "End".
13.8 Adjusting the "Ready in"
time before the programme starts
You can readjust the selected "Ready
in" time before the programme starts.
1. Press Start / Reload .
2. Press Finish in repeatedly until
the display indicates the desired
"Ready in" time.
3. Press Start / Reload .
13.9 Soaking laundry
Note:No additional detergent is re-
quired. The washing solution is then
used for washing.
1. Start the programme.
2. To pause the programme, after ap-
prox. 10 minutes, press Start / Reload .
3. To resume the programme, after
the desired soaking time, press
Start / Reload .
13.10 Adding laundry
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
1. Press Start / Reload .
35
en Basic operation
The appliance is paused and
checks whether it is possible to
add or remove laundry. Take note
of the programme status.
2. Add or remove laundry.
3. Close the door.
4. Press Start / Reload .
13.11 Cancelling the programme
Once the programme has started,
you can cancel it at any time.
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
1. Press Start / Reload .
2. Open the door.
The appliance door remains
locked for safety reasons if the
temperature and water levels are
high.
– If the temperature is high, start
the Rinse programme.
– If the water level is high: Start
the Spin or Drain programme.
3. Remove the laundry.
13.13 Unloading the laundry
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
1. Open the door.
2. Remove the laundry.
13.14 Switching off the appliance
1. Turn the programme selector to
Off.
13.12 Resuming the programme when the programme status is Rinse
Hold
1. Set the Spin or Drain pro-
gramme.
2. Press Start / Reload .
36
2. Turn off the tap.
Childproof lock en
3. Wipe the rubber gasket dry and re-
move any foreign objects.
4. Leave the door and detergent
drawer open so that residual water
can evaporate.
Childproof lock
14 Childproof lock
Childproof lock
Secure your appliance against being
operated unintentionally using the
controls.
14.1 Activating the childproof
lock
So that the programme currently
running is not cancelled, the programme selector must be set to
the initial programme.
a goes out in the display.
▶
Press and hold the two 3 sec.
buttons for approx. 3seconds.
a The display shows .
a The controls are locked.
a The childproof lock remains active
even after the appliance has been
switched off.
14.2 Deactivating the child-
proof lock
Requirement:To deactivate the
childproof lock, the appliance must
be switched on.
▶
Press and hold the two 3 sec.
buttons for approx. 3seconds.
37
en Basic settings
Basic settings
15 Basic settings
Basic settings
You can configure the appliance to meet your needs.
15.1 Overview of the basic settings
Below is an overview of the basic settings on your appliance.
Basic setting Programme
Value Description
position
End signal 2 0 (off)
1 (quiet)
2 (medium)
3 (loud)
4 (very
loud)
Button signal 3 0 (off)
1 (quiet)
2 (medium)
3 (loud)
4 (very
loud)
Set the volume of the signal at the
end of the programme.
The volume of the audible signal
emitted when the buttons are
pressed.
38
Cleaning and servicing en
15.2 Changing the basic set-
tings
1. Set the programme selector to po-
sition 1.
2. Press Start / Reload and, at the
same time, turn the programme
selector to position2.
a The display shows the current
value.
3. Set the programme selector to the
required position.
4. To change the value, press Finish
in .
5. To save the changes, switch off
the appliance.
Cleaning and servicing
16 Cleaning and servi-
cing
Cleaning and servicing
To keep your appliance working efficiently for a long time, it is important
to clean and maintain it carefully.
16.1 Tips on appliance care
Follow the tips for appliance care to
ensure your appliance works correctly in the long term.
Wipe down the
housing and the
control panel
The appliance
parts remain
clean and hygienic.
with nothing but
water and a
damp cloth.
Remove all detergent residue,
spray residue or
other residues
immediately.
Keep the appliance door and
detergent drawer
open after use.
Fresh deposits
are easier to remove without
leaving any
residue.
This allows the
residual water to
dry, reducing
odours in the appliance.
16.2 Cleaning the drum
If you often wash at a washing temperature of 40°C and lower or the
appliance has not been used for a
long period, clean the drum.
CAUTION
Risk of injury!
Permanently washing at low temperatures and a lack of ventilation for
the appliance may damage the drum
and cause injury.
▶
Regularly run a programme for
cleaning the drum or wash at temperatures of at least 60°C.
▶
Leave the appliance to dry after
every operation with the door
open, and leave the detergent
drawer to dry.
▶
Run the Cottons 90° programme
without laundry.
Add washing powder.
16.3 Cleaning the detergent drawer
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
39
en Cleaning and servicing
1
2
1. Pull out the detergent drawer.
2. Press down on the insert and re-
move the detergent drawer.
3. Press out the insert upwards from
below.
5. Fit the insert and lock it into place.
6. Cleaning the opening for the deter-
gent drawer.
7. Push in the detergent drawer.
4. Clean the detergent drawer and in-
sert with water and a brush, and
then dry them.
40
16.4 Descaling
If you add detergent correctly, you do
not need to descale your appliance.
If you still wish to use descaler, follow
the manufacturer's instructions for
use.
ATTENTION!
The use of unsuitable descaling
agents, e.g. for coffee machines, may
damage the appliance.
▶
For this appliance, only use descaling agents that are available
from the manufacturer's website or
our after-sales service.
Cleaning and servicing en
16.5 Cleaning the drain pump
Clean the drain pump in the event of
faults, e.g. blockages or rattling
noises.
Emptying the drain pump
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
1. Turn off the water tap.
2. Switch off the appliance.
3. Disconnect the appliance's mains
plug from the power supply.
4. Open the maintenance flap.
6. Slide a sufficiently large receptacle
under the opening.
7. Take the drain hose out of the
holder.
5. Remove the maintenance flap.
41
en Cleaning and servicing
90°
8.
CAUTION-Risk of scalding!
When you wash at high temperatures, the detergent solution gets
hot.
▶
Do not touch the hot detergent
solution.
To allow the detergent solution to
flow out into the container, remove
the sealing cap.
9. Firmly press on the sealing cap.
Cleaning the drain pump
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
Requirement:The drain pump is
empty. →Page41
1. Since water may remain in the
drain pump, remove the pump cap
carefully.
2. Clean the interior, the thread on
the pump cap and the pump housing.
3. Make sure that the impeller in the
drain pump can be rotated.
4. Insert the pump cap and screw it
on as far as it will go.
10.Insert the drain hose into the
holder.
42
The handle on the pump cap must
be in a vertical position.
Cleaning and servicing en
1
1
2
5. Insert the maintenance flap and
lock it into place.
6. Close the maintenance flap.
16.6 Cleaning the water outlet hose at the siphon
If the water outlet hose at the siphon
is dirty or the detergent solution is
not being pumped out, you must
clean these.
1. Switch off the appliance.
2. Disconnect the appliance's mains
plug from the power supply.
3. Loosen the hose clamp and care-
fully remove the water outlet hose.
4. Clean the water outlet hose and si-
phon connecting piece.
5. Reattach the water outlet hose and
secure the connection point using
the hose clamp.
Residual water may leak out.
16.7 Clean the water inlet filters.
Emptying the water inlet hose
1. Turn off the tap.
2. Set a programme, except for
Rinse , Spin or Drain .
3. Start the programme and leave it
to run for approx. 40seconds.
4. Switch off the appliance.
5. Disconnect the appliance's mains
plug from the power supply.
43
en Cleaning and servicing
1
2
Cleaning the filter on the tap
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
Requirement:The water inlet hose is
empty.
1. Remove the water inlet hose from
the tap.
2. Clean the filter with a small brush.
3. Connect the water inlet hose and
check for leaks.
Cleaning the filter on the appliance
Note:Please read the information in
the Safety →Page4 and Preventing
material damage →Page10 sections
to ensure that you use the appliance
safely.
Requirement:The water inlet hose is
empty.
→"Emptying the water inlet hose",
Page43
1. Disconnect the hose from the rear
of the appliance.
44
2. Use pliers to remove the filter.
2
1
3. Clean the filter with a small brush.
Cleaning and servicing en
4. Reinsert the filter.
5. Connect the hose and check for
leaks.
45
en Troubleshooting
Troubleshooting
17 Troubleshooting
Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshooting information before contacting after-sales service. This will avoid unnecessary costs.
WARNING
Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out by trained specialist
staff.
▶
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Fault Cause and troubleshooting
The display goes out
and Start / Reload
flashes.
"E:36 / -10" Drain pipe or water outlet hose is blocked.
"E:36 / -25 / -26" Drain pump is blocked.
Energy-saving mode is active
▶
Press any button.
a The symbol lights up again.
▶
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
▶
→"Cleaning the drain pump", Page41
The water outlet hose is connected too high.
▶
Install the water outlet hose at a maximum height of
1 metre.
Detergent dosage is too high.
▶
Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mixture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).
▶
Reduce the amount of detergent for the next washing cycle with the same load.
Unapproved extension installed on the water drain
hose.
▶
Remove any unapproved extensions from the water
hose. Connecting the appliance
▶
→"Cleaning the drain pump", Page41
46
Fault Cause and troubleshooting
The water pressure is low.
No remedial action possible.
The filters in the water inflow are blocked.
▶
Clean the filters in the water inflow →Page43.
The tap is turned off.
▶
Turn on the tap.
The water inlet hose is kinked or jammed.
▶
Ensure that the water inlet hose is not kinked or
jammed.
lights up. The temperature is too high.
▶
Wait until the temperature has dropped.
▶
→"Cancelling the programme", Page36
Water level is too high.
▶
Start the Drain programme.
Laundry is caught in the door.
1. Open the door again.
2. Remove any trapped laundry.
3. Close the door.
4. Press Start / Reload to start the programme.
flashes. Door is not closed.
1. Close the door.
2. Press Start / Reload to start the programme.
All other error codes. Malfunction
▶
Call the after-sales service.
→"Customer Service", Page56
The appliance is not
working.
The mains plug of the power cord is not plugged in.
▶
Connect the appliance to the power supply.
The circuit breaker is faulty.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other
appliances are working.
The programme does
not start.
You have not pressedStart / Reload .
▶
Press Start / Reload .
Door is not closed.
1. Close the door.
2. Press Start / Reload to start the programme.
Childproof lock is activated.
Troubleshooting en
47
en Troubleshooting
Fault Cause and troubleshooting
The programme does
not start.
▶
→"Deactivating the childproof lock", Page37
Finish in is activated.
▶
Check whether Finish in is activated.
→"Buttons", Page22
Laundry is caught in the door.
1. Open the door again.
2. Remove any trapped laundry.
3. Close the door.
4. Press Start / Reload to start the programme.
The door cannot
beopened.
––– is activated.
▶
Continue the programme by selecting Spin or
Drain and pressing Start / Reload .
→"Resuming the programme when the programme
status is Rinse Hold", Page36
The temperature is too high.
▶
Wait until the temperature has dropped.
▶
→"Cancelling the programme", Page36
Water level is too high.
▶
Start the Drain programme.
Power failure.
▶
Open the door using the emergency release.
→"Emergency release", Page54
The water is not draining.
Drain pipe or water outlet hose is blocked.
▶
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
▶
→"Cleaning the drain pump", Page41
––– is activated.
▶
Continue the programme by selecting Spin or
Drain and pressing Start / Reload .
→"Resuming the programme when the programme
status is Rinse Hold", Page36
The water outlet hose is connected too high.
▶
Install the water outlet hose at a maximum height of
1 metre.
Detergent dosage is too high.
48
Fault Cause and troubleshooting
The water is not draining.
▶
Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mixture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).
▶
Reduce the amount of detergent for the next washing cycle with the same load.
Unapproved extension installed on the water drain
hose.
▶
Remove any unapproved extensions from the water
hose. Connecting the appliance
Water is not flowing
in. Detergent is not
being dispensed.
You have not pressedStart / Reload .
▶
Press Start / Reload .
The filters in the water inflow are blocked.
▶
Clean the filters in the water inflow →Page43.
The tap is turned off.
▶
Turn on the tap.
The water inlet hose is kinked or jammed.
▶
Ensure that the water inlet hose is not kinked or
jammed.
The spin cycle runs
several times.
The unbalanced load detection system eliminates an
imbalance by repeatedly redistributing the laundry.
▶
Not a fault – no action required.
Note:When loading, where possible, place large and
small items of laundry together in the drum. Different
sized items of laundry distribute themselves better
during the spin cycle.
The programme duration changes during
the wash cycle.
The programme operation is optimised electronically.
This may change the programme duration.
▶
Not a fault – no action required.
The unbalanced load detection system eliminates an
imbalance by repeatedly redistributing the laundry.
▶
Not a fault – no action required.
Note:When loading, where possible, place large and
small items of laundry together in the drum. Different
sized items of laundry distribute themselves better
during the spin cycle.
Foam detection system switches on a rinse cycle if
foam build-up is too high.
▶
Not a fault – no action required.
Troubleshooting en
49
en Troubleshooting
Fault Cause and troubleshooting
No water is visible in
the drum.
Water is below the visible area.
▶
Not a fault – no action required.
▶
Do not add any extra water to the appliance while it
is operating.
Drum jerks after the
programme starts.
Residual water is
present in the com-
This is caused by an internal motor test.
▶
Not a fault – no action required.
Insert in compartment is blocked.
▶
→"Cleaning the detergent drawer", Page39
partment .
Vibrations and move-
ment of the appliance
whilst spinning.
Appliance is not correctly aligned.
▶
Aligning the appliance
The appliance feet are not fixed.
▶
Secure the appliance feet. Aligning the appliance
Transit bolts have not been removed.
▶
Removing the transit bolts
Heavy foam build-up Detergent dosage is too high.
▶
Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mixture into the left-hand compartment (not for outdoor
clothing, sportswear or items stuffed with down).
▶
Reduce the amount of detergent for the next washing cycle with the same load.
High spin speed not
reached.
A low spin speed is selected.
▶
The next time you run a wash cycle, set a higher
spin speed.
Unbalance load detection system is using a reduced
spin speed to eliminate an unbalance.
▶
Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶
Start the Spin programme.
The spin programme
does not start.
Drain pipe or water outlet hose is blocked.
▶
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
The unbalanced load detection system has interrupted
the spin cycle because the laundry is unevenly distributed.
50
Fault Cause and troubleshooting
The spin programme
does not start.
▶
Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶
Start the Spin programme.
Rushing, hissing
noise.
Loud noises during
the spin cycle.
Water is flushed under pressure into the detergent
drawer.
▶
Not a fault – normal operating noise.
Appliance is not correctly aligned.
▶
Aligning the appliance
The appliance feet are not fixed.
▶
Secure the appliance feet. Aligning the appliance
Transit bolts have not been removed.
▶
Removing the transit bolts
Banging noises, rattling in the drain
Foreign bodies have got into the drain pump.
▶
→"Cleaning the drain pump", Page41
pump.
Slurping, rhythmical
suction noise.
The drain pump is active, the detergent solution is
pumped out.
▶
Not a fault – normal operating noise.
Creasing. The spin speed is too high.
▶
The next time you run a wash cycle, set a lower
spin speed.
The load is too large.
▶
The next time you run a wash cycle, reduce the
amount of laundry being loaded.
The wrong programme is selected for the type of fabric.
▶
Select the programmes that are suitable for the
type of fabric.
→"Programmes", Page23
Detergent or fabric
softener drips off the
seal and collects on
the door or in the seal
fold.
The spin result is not
satisfactory. The laundry is too wet/too
damp.
Too much detergent/fabric softener in the detergent
drawer.
▶
When dosing liquid detergent and fabric softener,
observe the marking in the detergent drawer and
do not dose above this.
A low spin speed is selected.
▶
The next time you run a wash cycle, set a higher
spin speed.
▶
Start the Spin programme.
Troubleshooting en
51
en Troubleshooting
Fault Cause and troubleshooting
The spin result is not
satisfactory. The laundry is too wet/too
damp.
Drain pipe or water outlet hose is blocked.
▶
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
The unbalanced load detection system has interrupted
the spin cycle because the laundry is unevenly distributed.
▶
Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶
Start the Spin programme.
Unbalance load detection system is using a reduced
spin speed to eliminate an unbalance.
▶
Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶
Start the Spin programme.
Detergent residue on
the damp washing.
Detergent residue on
the dry laundry.
Water is leaking out at
the water inlet hose.
Detergents may contain water-insoluble substances
that deposit on the laundry.
▶
Start the Rinse programme.
Detergents may contain water-insoluble substances
that deposit on the laundry.
▶
Brush out the laundry after washing and drying.
Water inlet hose is not correctly/securely connected.
1. Connect the water supply hose correctly. Connect-
ing the water inlet hose
2. Tighten the screw connection.
Water is leaking out at
the water outlet hose.
The water outlet hose is damaged.
▶
Replace the damaged water outlet hose.
Water outlet hose is not connected correctly.
▶
Connect the water outlet hose correctly. Water outlet connection types
52
Fault Cause and troubleshooting
Odours have formed
in the appliance.
Humidity and detergent residue may promote the
formation of bacteria.
▶
→"Cleaning the drum", Page39
▶
If you are not using the appliance, leave the door
and detergent drawer open so that residual water
can evaporate.
Troubleshooting en
53
en Transportation, storage and disposal
17.1 Emergency release
Releasing the door
Requirement:The drain pump is
empty. →Page41
1. ATTENTION! Escaping water may
cause material damage.
▶
Do not open the door if you can
see water through the glass.
Pull the emergency release downwards with a tool and release.
a The door lock is released.
2. Insert the maintenance flap and
lock it into place.
3. Close the maintenance flap.
Transportation, storage and disposal
18 Transportation, stor-
age and disposal
Transportation, storage and disposal
You can find out here how to prepare
your appliance for transportation and
storage. You will also find out how to
dispose of old appliances.
5. Drain the remaining detergent
solution.
→"Cleaning the drain pump",
Page41
6. Detach the hoses.
18.2 Inserting the transit bolts
Secure the appliance for transportation using transit bolts in order to prevent damage.
1. Remove the four cover caps.
‒ If necessary, use a screwdriver
to remove the cover caps.
Keep the cover caps.
2. Insert the four sleeves.
18.1 Removing the appliance
1. Turn off the tap.
2.
→"Emptying the water inlet hose",
Page43.
3. Switch off the appliance.
4. Unplug the appliance's mains plug.
54
Transportation, storage and disposal en
3. Insert all screws into the four
transit bolts and tighten slightly.
4. Insert the power cord into the
holder and tighten all four
screws for the transit bolts with a
WAF 13 wrench .
5. Insert the hose into holder.
18.3 Using the appliance again
18.4 Disposing of old appliance
Valuable raw materials can be reused by recycling.
WARNING
Risk of harm to health!
Children can lock themselves in the
appliance, thereby putting their lives
at risk.
▶
Do not install the appliance behind
a door as this may obstruct the appliance door or prevent it from
opening.
▶
With redundant appliances, unplug
the power cord. Then cut through
the cord and damage the lock on
the appliance door beyond repair
so that the appliance door will no
longer close.
1. Unplug the appliance from the
mains.
2. Cut through the power cord.
3. Dispose of the appliance in an en-
vironmentally friendly manner.
Information about current disposal
methods are available from your
specialist dealer or local authority.
This appliance is labelled in accordance
with European Directive
2012/19/EU concerning
used electrical and electronic appliances (waste
electrical and electronic
equipment - WEEE).
The guideline determines the framework for
the return and recycling
of used appliances as
applicable throughout
the EU.
▶
Remove the transit bolts.
55
en Customer Service
Customer Service
19 Customer Service
Customer Service
If you have any queries on use, are
unable to rectify faults on the appliance yourself or if your appliance
needs to be repaired, contact Customer Service.
You can solve many problems yourself by consulting the information on
troubleshooting in these instructions
or on our website. If this is not the
case, contact our after-sales service.
With any warranty claims, we will
make sure that your appliance is repaired by trained after-sales technicians using genuine spare parts, including after the manufacturer's warranty has expired.
Detailed information on the warranty
period and terms of warranty in your
country is available from our aftersales service, your retailer or on our
website.
If you contact Customer Service, you
will require the product number (ENr.) and the production number (FD)
of your appliance.
The contact details for Customer Service can be found in the enclosed
Customer Service directory or on our
website.
Make a note of your appliance's details and the Customer Service telephone number to find them again
quickly.
19.1 Product number (E-Nr.) and production number (FD)
You can find the product number (ENr.) and the production number (FD)
on the appliance's rating plate.
Depending on the model, the rating
plate is located:
¡ On the inside of the door.
¡ On the inside of the maintenance
flap.
¡ On the rear of the appliance.
56
Consumption values en
Consumption values
20 Consumption values
Consumption values
The indicated consumption values are approximate.
The values may deviate from the indicated values depending on water pressure, water hardness, water inlet temperature, room temperature, type of laundry, amount and soiling of laundry, detergent used, fluctuations in the mains
voltage and selected settings.
Program: Temperat-
ure (°C)
Load (kg) Energy
consumption
(kWh)
1
Water
consump-
1
tion (l)
Program
duration
(hr:min)
Cottons 20 7,0 0,290 76,0 2:30
Cottons 40 7,0 1,010 76,0 3:00
Cottons 60 7,0 1,200 76,0 2:30
Cottons 90 7,0 2,250 87,0 2:30
Cotton + Eco 260 7,0 0,910 47,0 4:15
Easy Care 40 4,0 0,790 69,0 2:00
Mixed Load 40 4,0 0,630 46,0 1:15
Delicates / Silk 30 2,0 0,220 38,0 0:45
Wool 30 2,0 0,190 44,0 0:45
1
values determined according to the valid version of EN60456
2
Programme setting with maximum speed for testing in accordance with the
applicable version of EN60456 with cold water (15 °C).
Technical specifications
21 Technical specifica-
tions
Technical specifications
Facts and figures for your appliance
can be found here.
Appliance height 85,0cm
Appliance width 60,0cm
Appliance depth 55,0cm
Weight 65 - 70kg
Maximum load 7kg
Mains voltage 220 - 240V,
50Hz
1
Depending on the appliance specifications
1
Minimum in-
10A
stallation protection
Rated power 2300W
Power consump-
tion
¡ Off mode:
0,12 W
¡ Left-on mode:
0,50W
Water pressure ¡ Minimum:
100kPa
(1bar)
¡ Maximum:
1000kPa
(10bar)
1
Depending on the appliance specifications
1
57
en Technical specifications
Length of the wa-
150cm
ter inlet hose
Length of the wa-
150cm
ter outlet hose
Length of the
160cm
power cord
1
Depending on the appliance specifications
58
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Contact data of all countries are listed in the attached service directory.
Robert Bosch Hausgeräte GmbH
Carl-Wery-Straße 34
81739 München
GERMANY
www.bosch-home.com
*9001507241*
9001507241 (010203)
en
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