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Carephone 62
CRS-H62M-GB | F.01U.141.162 | V6 | 2015.04
en User Manual
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Carephone 62 Table of Contents | en 3
TeleAlarm User Manual F.01U.141.162 | V6 | 2015.04
Table of Contents
1 Safety Instructions 6
2Features 7
3 Scope of Delivery 8
4 Product Description 9
4.1 Unit Description 9
4.2 Emergency call button 9
4.3 Cancel / Action button (S button) 10
4.3.1 Cancel emergency call 10
4.3.2 Take the first incoming call 10
4.3.3 Action button: service call 10
4.3.4 Action button: direct call 10
4.3.5 Action button: unit status 11
4.3.6 Action button: manual test call 11
4.4 Daily button 11
4.5 Sign in / sign out button 11
4.6 Device acknowledgments 12
4.6.1 Light signals 12
4.6.2 Local voice announcements from the unit 14
4.6.3 Error messages 15
5 Installation 16
5.1 Installation recommendations 16
5.2 Placing the Carephone 62 16
5.3 Connecting the Carephone 62 17
5.3.1 PSTN connection 17
5.3.2 Limitations for IP and GSM connections 18
5.3.3 IP connection 18
5.3.4 GSM connection 18
5.3.5 Connection configuration 20
5.4 Deinstallation 20
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4 en | Table of Contents Carephone 62
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6Programming 21
6.1 Programming methods 21
6.2 Programming procedure 22
6.2.1 Opening the unit and access the keyboard 22
6.2.2 Entering keyboard programming 22
6.2.3 Key functions during keyboard programming 23
6.2.4 Programming steps 23
6.2.5 Special key functions 36
6.3 Test mode 38
7 Additional Devices 39
7.1 Wireless transmitters 39
7.2 Wireless detectors 39
7.3 Wired peripherals 40
7.4 Microphone and loudspeaker connection 41
7.5 microSD memory card 41
7.5.1 Installing the microSD memory card 42
7.5.2 Programming with the microSD memory card 44
7.6 GSM Module 45
7.6.1 Installation 45
7.6.2 Update and check the GSM Module firmware 45
7.6.3 Test the GSM Module signal strength 46
7.6.4 GSM connectivity indication on a Carephone 46
7.6.5 GSM Module LED indicator 47
7.6.6 Check the compatibility of the internal antenna 48
8Operation 49
8.1 Emergency Call to a Monitoring Centre 49
8.2 Emergency Call to a Private Phone 49
8.3 Taking Phone Calls 51
8.4 Test instructions 51
9 Maintenance 52
9.1 Cleaning 52
9.2 Battery disposal 52
9.3 Replacing the battery of the Carephone 53
9.4 Replacing the battery of the GSM Module 57
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A Appendix 58
A.1 Carephone 62 technical specifications 58
A.2 GSM Module technical specifications 60
A.3 Conformity 61
A.4 Wall mounting 61
A.5 Drilling template 63
A.6 Programming tables 65
A.7 APN codes 68
Index 69
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6 en | Safety Instructions Carephone 62
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1 Safety Instructions
– Do not install the unit near a heating appliance.
– Do not expose the unit to direct sunlight.
– Do not install in a wet or humid environment.
– Never touch the power adapter with wet hands.
– Do not attempt to open the unit or the power adapter.
– When unplugging the unit from the power outlet, never
pull on the power cord but always grip the power adapter.
– Connect the Carephone 62 only to a professionally
installed 230 V AC/50 Hz power outlet with a 10 A fuse.
– Do not install the Carephone 62 in the proximity of DECT/
GSM telephones, TV sets, large metal objects, microwave
appliances or radio telephones. This will impair the
reception of signals from the wireless transmitter.
– Use only original equipment for cables and power supply.
Any other power adapter could damage the unit.
– Electrolytes or gases may be emitted from the battery
should it leak under exceptional circumstances. If this
happens, deactivate the unit by isolating it from the phone
network and power supply. Battery replacement must be
carried out by trained service personnel only.
Electrostatic Discharge
CAUTION!
Read through the safety instructions carefully before using the
unit for the first time. This is important for connection, use and
safety.
WARNING!
The Carephone 62 contains highly sensitive electronic
components. It should be opened only in an ESD protected
environment with respect to the following precautions.
Discharge yourself from electrostatic loads by touching a
grounded conductive surface before opening the unit.
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2 Features
The Carephone 62 has been designed to ensure maximum
security for persons living in their own homes. It can be used to
send emergency calls to a receiver or a telephone.
The person requiring assistance activates a call by pressing a
button on the Carephone 62 or by using a wireless transmitter.
This action establishes a voice connection between the person
requiring assistance and the call receiver.
The device has two basic operating modes:
1. The Carephone 62 is part of a social alarm system that
consists of a monitoring centre that can be reached at any
time and the Carephone itself. Calls are sent to this
monitoring centre.
2. The unit is operated as a standalone unit, in which case
emergency calls will be sent to private phones.
The Carephone 62 provides connections for an external
microphone and an external loudspeaker, as well as wired input
and output, and a microSD memory card. It can be used with up
to 10 wireless transmitters. A signaling device can also be
connected for individuals with speech/hearing difficulties.
microSD Logo is a trademark of SD-3C, LLC.
CAUTION!
No user serviceable parts inside.
This unit should be tested weekly.
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8 en | Scope of Delivery Carephone 62
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3 Scope of Delivery
1. Carephone 62 including a rechargeable backup battery
2. Wireless transmitter (battery included), with necklace, clip
and bracelet accessories
3. Power supply unit
4. Phone or network cable, optionally with a country-specific
telephone plug
5. Quick user guide
6. Quick programming guide
7. User manual
Carephone 62
User Manual
Notruf
Emergency call
Appel d'urgence
Alarm oproep
Funknotruf
Pendant alarm
Alarme médaillon
Handzender alarm
Alarm stoppen
Cancel alarm
Stop
Alarm stoppen
Abmelden
Away
Absence
Afmelden
Tagestaste
Daily button
Présence Vie
Activiteitscontrole
Anmelden
Home
Présence
Aanmelden
Carephone 62
en
de
fr
nl
Kurzprogrammieranleitung
Quick Programming Guide
Verkorte Programmering
Guide de paramétrage rapide
13
4
2
5
67
+
1
4
8
7
A
D
R
0
BFC
E
P
2
6
3
9
#
3
*
Carephone 62
CRS-H62-PQG
CAUTION!
To reduce risk of fire and electric shock, replace only with
identical components and parts.
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4 Product Description
4.1 Unit Description
1. Red emergency call button
2. Cancel / Action button
3. Sign in / sign out button
4. Daily button
4.2 Emergency call button
If you require help, press the red emergency call button to
initiate a call.
The call will be answered either by a person at the monitoring
centre or a private individual, according to the programmed
telephone number.
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10 en | Product Description Carephone 62
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4.3 Cancel / Action button (S button)
4.3.1 Cancel emergency call
If you have pressed the emergency call button by mistake, you
can cancel the call with the Action button during the pre-alarm
time. Press the Action button until the unit announces "stop".
Calls cannot be cancelled after the pre-alarm time.
4.3.2 Take the first incoming call
If your Carephone 62 is delivered to you unprogrammed, this
special function allows you to accept the first incoming call.
Press 3 times the Action button within three seconds.
If the first incoming call is from your monitoring centre, the
operator can start a remote programming session. See
Section Remote programming from a monitoring centre, page 21.
4.3.3 Action button: service call
You can program the Action button to act as a service button. If
you press the button and hold it for at least 2 seconds, the unit
dials a call number that has been programmed for the service
call and you hear the announcement "service call".
4.3.4 Action button: direct call
You can program the Action button to make a direct call. When
the Action button is pressed, the Carephone 62 makes one
single call to an analog telephone destination. In case of a call
sent by a direct call, the alarm can also be cancelled after the
pre-alarm. A direct call is not possible with an IP connection.
NOTICE!
This action can be performed at the initial start of the
Carephone. See Section 4.6 Device acknowledgments, page 12.
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4.3.5 Action button: unit status
The Action button lights up if there is a malfunction. Press the
Action button, the status is announced.
4.3.6 Action button: manual test call
The Action button can be used to send out manual test calls.
Press the button for at least 2 seconds, the Carephone 62 will
send a manual test call. Step 71 must be set to setting 4. See
Section 6.2.4 Programming steps, page 23.
4.4 Daily button
The Carephone 62 has a built-in activity monitor, which ensures
that an emergency call is made automatically if the daily button
is not pressed within a preset period of time. The lamp on the
daily button lights up when it should be pressed.
The activity monitor can also be reset by a transmitter. The daily
button is also used for presence marking by staff :
– press 2 seconds upon arrival.
– press shortly upon departure.
4.5 Sign in / sign out button
Pressing the sign in / sign out button tells the unit whether you
are currently at home or not.
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Sign out
When you leave home, press the sign in / sign out button. You
hear the announcement "sign out ". The activity monitor is
temporarily disabled.
Sign in
When you return home, press the sign in / sign out button
again. You hear the announcement "sign in".
4.6 Device acknowledgments
4.6.1 Light signals
The Carephone 62 has four indicator lamps that display the
status of the unit. The symbols have the following meaning:
NOTICE!
Calls can be made with the emergency call button or a wireless
transmitter at any time, even after a sign out. This signs you in.
Lamp shines bright
Lamp shines dull
Lamp blinks (0.5 s)
Lamp blinks fast (0.5 s)
Lamp flashes (0.1 s)
Status Description or Action Yellow Green Blue Red
Initialization After power on.
Error Error message is
announced once. Press
Action button to repeat.
Standby
normal mode Unit is in standby.
Standby
battery operation
Standby mode with the Action button set as
service button
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Pre-alarm Cancel with Action
button.
Connection Establish connection.
Speak Speak (for the hearing
impaired)
Listen Listen (for the hearing
impaired)
Repeated call When a call is repeated.
Call activated If the call not
acknowledged, a new
call is sent.
Call back waiting
time
Pressing Action button
acknowledges the alarm
Signed out,
normal mode
The sign in / sign out
button has been
pressed. The activity
monitor is inactive.
Signed out,
battery operation
Signed in,
normal mode Activity monitor is
active. Press the daily
button every day.
Signed in,
battery operation
Active time frame,
normal mode Press the daily button
now.
Active time frame,
battery operation
Pre-alarm activity
monitor
Cancel with the daily
button.
Sign in by staff
Status Description or Action Yellow Green Blue Red
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4.6.2 Local voice announcements from the unit
When pressing a button
Voice announcement Meaning
"Emergency call" When the emergency call button is pressed.
"Call activated" Connection failed - unit is calling again.
"Stop" When the action button is pressed during the pre-
alarm. The call is cancelled.
"Service call" When the action button is pressed, if it is
programmed as a service button or direct call.
"Emergency call cleared" When a repeated call is acknowledged on the unit.
"Call ended" When a call back is acknowledged on the unit.
"Radio button [x]" When a wireless transmitter is pressed, x being
the number of the transmitter, from 1 to 10.
"Sign in" When the sign in / sign out button is pressed.
"Sign out" When the sign in / sign out button is pressed.
"Activity monitor, press
yellow button please"
Message before the activity monitor expires.
Press the daily button to reset.
"Activity monitor reset" When the daily button is pressed before the end
of the time frame.
"Alarm input" When the external alarm input is activated.
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4.6.3 Error messages
Error messages are announced locally by the Carephone 62.
When the Carephone 62 is in synthetic speech disabled mode,
the error messages are announced by sound signals only.
Voice
announcement
Synthetic speech
disabled mode
Meaning and Action needed
"Power failure" 1 beep Main power failure.
Check the power connection.
"Line failure" 2 beeps Connection to the telephone network
has been lost. Check the connection.
"Unit battery
empty [x]"
3 beeps A backup battery is empty, x being
either the battery of the Carephone (1),
or the battery of the GSM Module (2).
If both batteries are concerned, the unit
announces "Unit battery empty 1, 2".
Connect to the main power supply.
"Transmission
failure"
4 beeps Emergency call not sent.
Contact monitoring centre.
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5 Installation
5.1 Installation recommendations
– Place the unit on a flat and non-slippery surface.
– Do not install on soft surfaces as this impairs voice quality.
– Do not cover the microphone (right-hand side of the unit).
– Alarms are not sent if the telephone line or the IP
connection are out of order.
– The Carephone must be connected with the power supply.
– To send an alarm, at least one alarm receiver (a monitoring
centre or a private phone) and the subscriber number
must be programmed.
– The power adaptor of the Carephone 62 must placed at
least 10 cm away.
– When using the Carephone 62 with a GSM gateway, place
them at least 1 m from each other.
– When using wireless speakers next to the Carephone 62,
place them at least 4 m away. Be aware that some
loudspeakers, if they use the same frequency as the
Carephone 62, could influence the radio reception.
– Construction materials affect the range of the transmitter.
For example, concrete walls with steel reinforcements
hamper the radio signal more than a brick wall.
– Location of the Carephone 62 affects the range of the
transmitter. The best place to locate it is a central room.
5.2 Placing the Carephone 62
Placing on a surface
The Carephone 62 is designed for use at home. Many items of
furniture are coated with a variety of paints, varnishes and
plastics. The feet of the Carephone 62 may leave marks on
furniture as a result of chemical processes.
CAUTION!
Before installing and programming the Carephone 62, read the
safety instructions carefully.
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Wall mounting
You can set the Carephone 62 to the wall either using a wall
bracket that can be ordered as an accessory, or you can fix the
unit directly to the wall without a bracket. The wall bracket
stabilizes the Carephone 62 and makes installation easier.
See Section A.4 Wall mounting, page 61.
5.3 Connecting the Carephone 62
5.3.1 PSTN connection
1. Insert the plug of the telephone cord into the socket (1) on
the Carephone 62. Feed the cords through the cable
channels and through the opening on the back of the unit.
2. Fit the plug of the telephone cord into the socket of your
telephone outlet or GSM gateway.
3. Insert the plug of the main power adapter into the socket
(2) on the Carephone 62.
4. Plug the power adapter into the line power outlet.
All the indicator lamps light up for approx. 2 seconds, this is a
battery test. The unit offers a choice of languages and after
selection enters standby mode (see Section 6.2.4 Programming
steps, page 23). The unit can now be programmed.
CAUTION!
Only connect the unit to a phone outlet that has been correctly
installed by your telephone service provider. The Carephone 62
is designed to be connected to the public telephone network.
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5.3.2 Limitations for IP and GSM connections
Be aware of potential limitations due to network availability. In
case of a DSL equipment, be aware of power failures.
Prioritizing an emergency call may not always be possible.
5.3.3 IP connection
Refer to the user manual of the IP Module.
5.3.4 GSM connection
Step 1: Insert the SIM card
Open the cover of the Carephone.
NOTICE!
The backup battery will now charge up. The specified standby
time is available when the battery is fully charged, after 16
hours. If the Carephone 62 is stored and disconnected, connect
it to the main power supply at least once every 6 months, to
allow the battery to charge.
CAUTION!
Before starting the procedure, remove the power plug from the
Carephone.
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Before connecting the GSM Module, check that a mini SIM
card is inserted into the corresponding socket.
Connect the battery of the GSM Module, by plugging the
cable into the socket. Fasten the battery with the Velcro®
strip.
Step 2: Connect the internal antenna or the external antenna.
Refer to the installation addendum of the internal antenna or the
external antenna. See Section 7.6.6 Check the compatibility of the
internal antenna, Page 48.
Step 3: program the Carephone for GSM use
Configure the settings, see Section 6.2.4 Programming
steps, page 23. The dedicated steps for GSM use are steps
45, 47, 48 and 49.
CAUTION!
Check the duration and conditions of the SIM contract. Make
sure the SIM contract has no restictions in data connection,
voice connection, credit or time. Do not use pre-paid contracts!
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The GSM Module will initialize. An LED indicator is visible.
See Section 7.6.5 GSM Module LED indicator, page 47.
Close the cover & insert the power plug in the Carephone.
Step 4: test the GSM Module
1. Test the signal strength: see Section 7.6.3 Test the GSM
Module signal strength, page 46.
2. Perform a test call: see Section 6.3 Test mode, page 38.
5.3.5 Connection configuration
To check whether an emergency call can be sent:
1. Make a phone call as you normally would.
2. When the phone call is in progress, press the red button.
If the setup is correct, the phone call will be interrupted.
5.4 Deinstallation
To switch it off, remove the power plug from the Carephone.
LED
NOTICE!
In the event of an emergency, the unit must be able to send out
an emergency call even if a phone call is in progress at the time.
CAUTION!
With a private branch exchange (PABX) there is no guarantee
that a phone call will be interrupted by the emergency call.
NOTICE!
If you remove the power plug from your power outlet, the unit
announces "power failure" and switches to battery operation.
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6 Programming
Before you program the Carephone 62 you must be familiar
with all of the unit's functions. Programming is specifically
intended for trained users.
6.1 Programming methods
The Carephone 62 can be programmed in different ways:
Local programming with the keyboard
Use the integrated keyboard to program the unit.
Programming with a microSD memory card
See Section 7.5 microSD memory card, page 41.
Remote programming from a monitoring centre
Connect the Carephone 62 to the monitoring centre by pressing
the emergency call button. The monitoring centre can now
download parameters to your Carephone 62.
NOTICE!
Correct programming of the Carephone 62 is important for the
full function of the unit.
NOTICE!
Check with your monitoring centre the remote programming
possibilities.
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6.2 Programming procedure
6.2.1 Opening the unit and access the keyboard
To access the keyboard, open the unit by lifting the top cover.
6.2.2 Entering keyboard programming
1. On the keyboard, press P at least one second. The unit
announces "Setup" and the version.
2. Enter the Personal Identification Number (PIN). The PIN
factory setting is 246810. If the PIN is entered correctly,
the unit announces "Selection".
3. On the keyboard, enter the programming step you wish to
change. The steps can be carried out in any order.
4. Enter the new setting as required.
5. Press C to confirm your entries. The Carephone 62
automatically goes to the next programming step or
substep.
6. To leave the programming mode, press **.
NOTICE!
A quick programming guide is provided on the back side of the
cover of the unit. It is intended for experienced users who are
familiar with programming the Carephone 62.
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6.2.3 Key functions during keyboard programming
The following key functions can be used at any time.
6.2.4 Programming steps
Programming the Carephone 62 consists of individual steps,
numbered 01 to 99. A programming step consists of a number
and an associated setting. Press the number of the step that
you want to access.
C Save new settings and go to the next programming step.
Settings that are not confirmed with C will not be saved!
A The setting of the programming step is erased.
* Return to the beginning of the programming mode.
The Carephone 62 announces "Selection".
** Terminate programming. The Carephone 62 announces: "Setup
ended". Programming also terminates automatically if no entries
are made for 10 minutes.
0 to 9 Enter the programming data.
P The Carephone 62 announces the programming step’s number and
current setting.
R Reset the Carephone 62. It will then emit a beep. All pending
alarms/calls are cancelled and the Carephone 62 reboots.
01 Language selection
When the Carephone 62 is powered on, it announces different languages:
– 1 = German, 2 = Dutch, 3 = French, 4 = English, 5 = Spanish,
0 = synthetic speech disabled. There is no default setting.
03 Radio jamming
The Carephone 62 sends a technical message to the monitoring centre
when a radio signal from another device disturbs it.
– 0 = off, 1 = on. Default value is 0.
05 RB2000 & RB2000E alternative connection
It is possible to change the connection mode for the RB2000 and RB2000E
protocols. 0 = normal connection, 1 = alternative connection. Check the
compatibility with your alarm receiving center. Default value is 0.
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11- 19 & 10 Destination number of the emergency call recipient
You can enter here the destination number of the emergency call recipient,
either a telephone number, or an IP address.
1) Enter the destination number of the emergency call recipient.
In the case of a telephone number, register the call number as follows:
You can add the following criteria in a telephone call number:
B = Dial pause, D = Dial tone detection.
In the case of an IP address, the call number should be written in numbers
without dots, always 12 digits. Example: 192168010001. Confirm with C.
2) After entering the call number, you must enter the protocol:
– 0 = monitoring centre (protocols RB2000, RB2000E, ANT)
– 1 = monitoring centre (TTnew+ protocol)
– 3 = monitoring centre (CPC protocol)
– 4 = to phone with acknowledgement
– 5 = to phone without acknowledgement (only for direct call)
– 7 = monitoring centre (BS8521 protocol)
– 9 = monitoring centre (RBIP protocol)
Settings 0 to 7 are designed to be used with the media PSTN.
Setting 9 is designed to be used with the IP Module or GSM Module.
3) If you enter the protocol with 1 digit, the media setting is not available.
If you enter the protocol with 2 digits (ex: ’09’), you can enter the media:
– 0 = PSTN, related to the analogue interface of the Carephone.
This also applies with a GSM Gateway or a DSL/cable modem.
– 1 = LAN, related to the IP Module
– 2 = GSM, related to the GSM Module
The Carephone 62 goes automatically to the next programming step and
you can enter the next call number. When an emergency call is sent and if
the call to the first call number is not successful, the Carephone 62 will try
the next numbers in the sequence 11 to 10. If the last number has been
dialed unsuccessfully, the unit starts with the first number again and
continues until it sends an emergency call successfully. A single
programmed telephone number will be tried 12 times. The maximum
number of dial attempts can be set. By default, it is set to 15 attempts.
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23 Waiting time for repeated emergency call
An emergency call is repeated to check the arrival of staff until it is
acknowledged by pressing the Action button on the Carephone 62, or the
repeated call is disabled by the monitoring centre. The emergency call is
repeated when the defined waiting time is exceeded.
– Enter a time between 0 and 99 minutes. 0 = off. Default value is 0.
24 Confirmation with call
When the repeated emergency call has been locally acknowledged, you can
speak directly to the monitoring centre.
– 0 = off (no call is made), 1 = a call is made to the monitoring centre.
Default value is 0.
25 Radio transmission monitoring
The Carephone 62 can monitor the wireless transmitters that are assigned.
The wireless transmitters send a signal to the Carephone 62 at regular
intervals. A failure message is sent to the monitoring centre if the
Carephone 62 does not receive this signal at least once a week.
– 0 = off, 1 = on. Default value is 0.
26 Call back waiting time
The call back function enables the help provider or monitoring centre to
terminate an alarm after having acknowledged it. The Carephone must be
called back, or the Action button must be pressed, after an alarm has been
acknowledged. Define the waiting time after the acknowledgement, during
which a call back will be accepted. If this call back waiting time has
elapsed, then a new call will be sent by the Carephone.
– Enter a time between 0 and 9 minutes. 0 = off. Default value is 0.
27 Presence marking - Service done
The presence marking function allows staff members to mark their
presence or signal that the service is done by pressing the daily button.
This is handled without a speak/listen connection and does not require an
answer by the operator. When the presence marking is activated, the
destination numbers to be called are set in the call sequence of step 58.
This function resets the activity monitor, which must be set. See step 40.
– 0 = off, 1 = on. Default value is 0.
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28 Call forwarding
It is possible for the monitoring centre (if it supports this functionality) to
ask the Carephone 62 to forward the current call to a new destination
using a specified protocol. This step is used to allow the Carephone 62 to
use the specified protocol, or to force it to use telephone protocol. This
function is only possible with protocols RB2000E (target 0), CPC (target 3)
and RBIP (target 9).
– 0 = forwarding to another number, 1 = forwarding to a telephone.
Default value is 0.
29 Hear/speech impaired
This function is dedicated to users with speaking or hearing difficulties.
Once a connection to the monitoring centre has been established, the
signaling device is activated to advise the user that he or she is through to
the monitoring centre (the centre is listening). If the user now presses the
emergency call button again, the message emergency call is sent to the
monitoring centre. If the stop button is pressed, then the recorded
message (e.g. "everything is okay") is sent to the monitoring centre.
– 0 = off, 1 = on (see also programming step 72). Default value is 1.
30 Device number
When an emergency call is made, this number is sent to the monitoring
centre. The number can be up to 12 digits long. Numbers 0000, 9998, 9999
and 999999 may not be used. Default value is 1248. The device number
can also be programmed with a keyboard shortcut: see
Section 6.2.5 Special key functions, page 36.
31 Sign in / sign out
To specify whether the sign in or sign out of the activity monitor will
initiate a call to a call recipient, choose:
– 0 = without call, 1 = with call. Default value is 0.
32 Call progress tones audible
You can choose to hear the call progress tones when the Carephone makes
a call.
– 0 = not audible, 1 = audible. Default value is 0.
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33 Speak / Listen command audible
You can choose to hear the commands when the Carephone switches
between speak and listen in half-duplex mode.
– 0 = not audible, 1 = audible. Default value is 1.
34 Personal voice recording
For calls to telephone connections, a recorded message can be sent
instead of the subscriber's number. Maximum message length is 10
seconds.
a. Press D to start recording.
b. The unit announces "This is the social alarm unit". A signal tone
introduces the recording of your message.
c. Speak your message.
d. Recording is ended with a signal tone.
e. Press F to play back your voice recording.
To delete your voice recording, press the A key.
To end the recording early, press the E key.
This function is only available through keyboard programming.
40 Activity monitor
The time for the activity monitor can be set between 15 minutes and 31
hours in steps of 15 minutes.
a. Enter the number of hours (example: 24 for 24 hours).
b. Press C to confirm.
c. Enter 0 for 0 min, 1 for 15 min, 2 for 30 min and 3 for 45 min.
d. Press C to confirm.
Programming 00 (0 hours and 0 minutes) deactivates the activity monitor.
Programming 99 means the time frame is set by the monitoring centre or
through an SD card. This can only be used if the time and date are set. This
can be done through keyboard programming, Configuration Manager with
serial serial connection or via a remote date/time update from a receiver.
Special feature for passive alarms:
It is also possible to program an automatic activation of the sign out
status. To activate this special feature, enter 4 for 0 min, 5 for 15 min, 6 for
30 min and 7 for 45 min. In this case, any intrusion alarm will be silent. To
use this mode, at least one transmitter must be programmed as a motion
detector (see programming steps 80 to 89). Default value is 00.
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41 to 44 IP Module programming steps
Refer to the user manual of the IP Module, these are optional steps.
45 Automatic test call hours
Program the interval between automatic test calls of the IP or GPRS
connection from the Carephone 62 to the monitoring centre in hours.
Select from 1 to 999 hours, 0 = off, factory setting = 10
47 SIM card PIN Code
Program the SIM PIN Code for the GSM Module. Max. length is 8 digits.
48 APN Code and Auto provider selection
Program the code for the Access Point Name (APN) between 0 and 99.
The default setting is 0. The APN codes can be found at Section A.7 APN
codes, page 68. Setting 99 is used to select a custom APN, available only in
extended programming. Access to these parameters is made with a
microSD memory card or by remote programming.
After programming the APN code, press C and access the substep auto
provider selection to select the automatic selection of the GPRS provider
(useful to avoid unwanted roaming costs, as in border areas).
Select 0 = roaming off, or 1 = on, factory setting = 0 (off).
If no APN is used, simply enter any value for the APN code to get access to
the auto provider selection.
49 Phone number of GSM Module (without country code)
Program the own phone number for the GSM Module to be established for
the Carephone 62. Maximum length is 22 digits. If the country codes of the
phone numbers of the Alarm receving center and the GSM module are the
same, then it does not need to be part of the phone number. If the country
code is different, then it must be part of the phone number. The phone
number can also be programmed with a keyboard shortcut: see
Section 6.2.5 Special key functions, page 36.
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NOTICE!
When using a GSM module, it is strongly recommended to use
the RBIP protocol through GPRS. See setting 9 in the Carephone
programming steps 11-10 & 19. Other protocols are accepted,
but they will be transmitted through the GSM voice band.
Quality of the communication depends on the chosen protocol,
the GSM signal strength and the service provider.
50 to 58 Alarm type links
It is possible to link an alarm type to specific call numbers. Each
programming step refers to a certain alarm type.
– 50: wireless transmitter (emergency call with a wireless transmitter)
– 51: emergency call (with the Carephone 62)
– 52: fire / intrusion
– 53: repeated emergency call and local confirmation
– 54: sign in / sign out
– 55: service call / direct call. The direct call can only made to a
telephone without acknowledgement. A single attempt will be made.
– 56: technical messages 1 (power failure, power restored, unit battery
failure, unit battery low, line failure, line restored)
– 57: technical messages 2 (automatic test call, radio jamming, radio
transmission monitoring, transmitter battery low)
Choose which destination numbers 1 to 10 are associated with each alarm
type (call sequence). If no destination number is entered, then all
programmed call numbers will be called. It is not possible to have the
same destination number twice.
– 58: registration call / presence marking - service done
Registration call: after an emergency call, the destination number
entered in setting 58 will be called for registration purposes. The call
destination must be a monitoring centre.
Presence marking - service done: see step 27.
Choose which call numbers 1 to 10 are associated with this alarm type
(call sequence). If no destination number is entered, then no call is made.
It is not possible to have the same destination number twice.
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60 Number of announcements when calling a telephone
Specify how often the Carephone will announce the recorded message.
– 0 = no announcement, from 1 to 9 for the required number of
announcements. Default value is 2.
61 Incoming call recognition
Incoming phone calls can be accepted and terminated by the Carephone
62’s emergency call button or by using the wireless transmitter if it is
programmed for emergency call initiation. The ring tone on the Carephone
62 can be switched on or off and the volume can be adjusted.
– 0 = off (no incoming call can be answered and terminated by the
wireless transmitter or call button)
– 1 = with ring tone
– 2 = with loud ring tone
– 3 = with soft ring tone
– 4 = without ring tone (only the phone rings)
– Default value is 0.
62 Loudspeaker volume
This step is used to program the default volume as well as the maximum
and minimum settings. The default volume is the volume at which the
monitoring centre communicates via the Carephone 62.
Minimum setting is low volume. Maximum setting is high volume. Both can
be adjusted by the monitoring centre during a call.
Use settings 1 to 8 to program these three volumes. Default values are 4, 6
and 2.
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63 Acoustical feedback for technical failures
The Carephone 62 can be set to announce technical failures through the
LED lamps and the loudspeaker, or through the LED lamps only.
– 0 = loudspeaker off
– 1 = loudspeaker on
– 2 = loudspeaker on from 7:00 to 21:00
– 3 = an acoustical failure indication (message or beep) shall be
repeated with a pause of 10 seconds until the Action button is
pressed.
– 4 = an acoustical failure indication (message or beep) shall be
repeated during day time (from 7:00 to 21:00) with a pause of 10
seconds until the Action button is pressed.
Settings 2 and 4 are only available if the time and date are set. This can be
done through keyboard programming, Configuration Manager with serial
connection or via a remote date/time update from a receiver.
70 Automatic test call interval
You can program the interval between automatic test calls from the
Carephone 62 to the monitoring centre in days. In addition, there is a test
call after power up or leaving programming mode, as well as a test call per
randomization.
– Select from 1 to 28 days.
– 0 = off
– Default value is 0.
71 Action button (S button)
The Action button can be configured differently according to your needs:
– 0 = off
– 1 = service button / direct call (e.g. service call to a monitoring centre
or direct call to a relative)
– 3 = activate relay output (e.g. a door opener)
– 4 = send a manual test call (by pressing at least 2 seconds on the
action button)
– Default value is 0.
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72 Activate output
The Carephone 62 provides a potential-free relay output with a normally
open switch contact. The way the output reacts can be programmed.
– 0 = off
– 1 = speak / listen connection and repeated emergency call
– 3 = outgoing emergency call
– 4 = incoming call recognition
– 5 = wireless transmitter
– 6 = remote activation
– 7 = speak / listen connection
– 8 = pre-alarm
– 9 = pre-alarm and speak / listen connection
– Default value is 0.
73 Assign input
The Carephone 62 provides external inputs. The function assigned can be
programmed:
– 0 = external activity monitor reset
– 1 = emergency call button
– 2 = service call
– 3 = external input
– 9 = fire alarm
– B = motion detection
– Default value is 0.
After your choice, the input can be chosen as a:
– 0 = normally open contact (closing)
– 1 = normally closed contact (opening)
74 Silent alarm
The Carephone 62 can send silent alarms. When this is activated, the
loudspeaker of the Carephone 62 is turned off. Only the microphone
remains active.
– 0 = off, 1 = on. Default value is 0.
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75 Individual PIN code
The Carephone 62 is delivered with the factory setting 246810 for the PIN
code. It is recommended not to change this code. If you need to change
this code, take care to write it down to find it easily. The PIN code is reset
when resetting the unit to its factory settings.
77 Pre-alarm time
The pre-alarm time of the Carephone 62 can be programmed. This is the
time within which an emergency call that has been initiated can still be
stopped.
– Select a setting, in steps of 10 seconds, between 0 and 6.
– 0 = off, 1 = 10 s, 2 = 20 s, etc. Default value is 1.
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81-89 & 80 Assigning wireless transmitters
Registered wireless transmitters can be programmed to trigger different
alarm functions, e.g. a fire alarm. First, register the wireless transmitters
on the Carephone 62: refer to programming steps 90-99. To assign a
function to the wireless transmitter 91, select programming step 81.
– 0 = emergency call with a wireless transmitter (see step 50)
– 1 = emergency call with the Carephone 62 (see step 51)
– 2 = activity monitor reset with unit feedback (wireless daily button)
– 3 = sign in / sign out (see step 54)
– 4 = action button (see step 71)
– 5 = external input (when step 73 is set to 3)
– 6 = activity monitor reset without unit feedback (motion detection)
– 7 = connection to a destination number (with acknowledgement),
then enter the call sequence as a second parameter. First, press A to
delete the current value, then choose which call numbers 1 to 10 are
associated with this alarm function.
– 8 = output assigned in programming step 72
– 9 = fire alarm
– B = motion detection
– D = extended programming (access to these parameters with a
microSD memory card or remote programming)
If you have selected D in steps 81, 82, etc, you can choose the extended
transmitter type (111, 112, etc):
– Panic alarm
– Bogus call alarm
– Stove alarm
– Fall detector
– Bed alarm
– Gas alarm
– CO alarm
– Contact detector alarm
– Temperature alarm
– Flood detector alarm
– Pull switch alarm
– Use the custom alarm type and event handler : see steps 201, 202, etc
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You have also access to extended programming features:
In steps 121, 122, etc, select the activation start and end time
for each RF detector, in steps of 15 minutes.
In steps 201, 202, etc, select the custom alarm type for each
RF detector. It must be a 3-digit value from 0 to 999.
Select also the custom event handler:
– emergency event (personal).
Choose this setting in the case of a person triggering the
alarm. Notice: this resets the activity monitor.
– emergency event (environmental)
Choose this setting in the case of a non-personal event
triggering the alarm, such as a detector.
– silent event, with the listen-in function. The alarm receiving
centre has the ability to control the speak/listen
connection.
In steps 251, 252, etc, select the location code for each RF
detector. Choose a number between 0 and 99 corresponding to
a location code as described in the BS8521 protocol.
CAUTION!
Steps 201, 202, etc. must only be used in case of a transmitter
in BS8521 protocol! Otherwise, alarms will not be transmitted!
CAUTION!
The setting use the custom alarm type and event handler and
steps 251, 252, etc. must only be used in case of a transmitter
in BS8521 protocol! Otherwise, alarms will not be transmitted!
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6.2.5 Special key functions
Restore the programming steps to the factory settings
–Press P and R together for at least two seconds.
– The unit announces: "Setup reset".
The unit is now ready for language selection.
Reset the Carephone 62
–Press R for at least one second.
The unit emits a beep and the unit reboots.
Easy wireless transmitter registering with top-cover installed
– Press buttons <Yellow> <Green> together for at least two
seconds.
– The unit waits for a wireless signal.
– Press the button of the wireless transmitter.
– The unit acknowledges with a beep.
– Press the button of the same transmitter to confirm.
– The unit acknowledges with two beeps.
The code number of the wireless transmitter is registered in
Selection 91 (erasing the previous code number).
91-99 & 90 Registering wireless transmitters
Up to 10 wireless transmitters or detectors can be registered directly on
the keyboard with a code number contained in the transmitter itself. These
code numbers must be stored in the Carephone 62. To register a wireless
transmitter:
a. Select programming step 91.
b. The Carephone 62 announces: "Selection 91 is..."
c. Press the button of the corresponding wireless transmitter.
d. The Carephone 62 announces: "Selection 91 is..."
e. Press C to confirm. The wireless transmitter is now stored.
Restoring the factory settings deletes all registered wireless transmitters.
Programming the next 10 wireless transmitters (11 to 20) can be done
only with the Configuration Manager or Alarm Management Systems.
CAUTION!
This function deletes all user settings and restores the factory
settings instead!
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Easy wireless transmitter registering on the keyboard
– Press P, 9 and 1 together for at least two seconds.
– The unit waits for a wireless signal.
– Press the button of the wireless transmitter.
– Press C to confirm.
The code number of the wireless transmitter is registered in
Selection 91 (erasing the previous code number).
Enter easy unit ID programming
– Press P, 3 and 0 together for at least two seconds.
– The unit goes directly to Programming Step 30.
– Type the unit ID (device number) with numeric keys, the
unit ID can be up to 12 digits long.
– Press C to confirm.
Enter easy GSM phone number programming
– Press P, 4 and 9 together for at least two seconds.
– The unit goes directly to Programming Step 49.
– Type the phone number of the GSM Module with numeric
keys, it can be up to 22 digits long.
– Press C to confirm.
Enter easy SIM card PIN code programming
– Press P, 4 and 7 together for at least two seconds.
– The unit goes directly to Programming Step 47.
– Type the PIN code of the GSM SIM card with numeric keys,
it can be up to 8 digits long.
– Press C to confirm.
Remote programming (incoming)
– Press the button <Grey> 3 times.
The device acknowledges by announcing "Setup activated" and
enters the incoming remote programming mode.
Set date and time with the keyboard
– Press P and B together for at least 2 seconds.
– The four indicator lamps light up bright.
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– The Carephone 62 announces "setup B" and announces
the date and time value in the format DD MM YYYY HH MM
as a list of digits.
– Enter the value of the date and time in the above format,
using keys 0 to 9. As soon as 12 digits are entered, the unit
determines if the date & time are valid. Do not press C.
– The unit plays a sound if the input is valid or announces
"failure" if it is incorrect. If incorrect, type it again.
– Exit the date and time programming mode by pressing *.
6.3 Test mode
Pressing the wireless transmitter or the emergency call button
generates an acoustical signal without starting an alarm.
Enter test mode
–Press P and A together for at least one second.
– The Carephone 62 announces "test".
–Press 9, 0 and C.
During 3 minutes, the red lamp flashes every two seconds and
the Carephone 62 emits a short beep every five seconds.
– Press the button of a registered wireless transmitter.
– When the Carephone 62 receives the signal from a
registered wireless transmitter, it emits a long beep.
NOTICE!
If your Carephone 62 is reset or experiences a power down, the
date and time are reset to the default value 270520091830. In
this case, the following functions are disabled:
– activity monitor in setting 99 (see step 40)
– acoustical feedback in settings 2 and 4 (see step 63)
– RF activation start and end time (see steps 121, 122, etc)
This is valid until the Carephone 62 sends an alarm to a
monitoring center, allowing to set date and time remotely.
NOTICE!
Every time the Carephone 62 receives a signal from a registered
wireless transmitter, the three-minute time frame is reset.
If no signal is received, the Carephone 62 returns to standby.
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7 Additional Devices
7.1 Wireless transmitters
The wireless transmitter that is supplied with the Carephone 62
is designed to make emergency calls and allows you to move
around your home within radio range.
Always carry the wireless transmitter with you when you are at
home.
To make an emergency call using the wireless transmitter:
– press the button on the wireless transmitter.
– The indicator lamp lights up once as confirmation.
– The Carephone 62 announces "radio button [x]" (x being
the number of the transmitter) and the call is activated.
An emergency call made by mistake can be cancelled during
the pre-alarm by pressing the Action button on the Carephone
62.
7.2 Wireless detectors
You can register up to 10 wireless detectors when using the
keyboard and up to 20 wireless transmitters when using the
Configuration Manager or Alarm Management Systems. These
wireless transmitters, for example a smoke detector or a
motion detector, can be registered in the Carephone 62.
These detectors must be registered according to programming
step 91-99 & 90 Registering wireless transmitters.
At installation, these detectors can have an input assignment,
see programming step 81-89 & 80 Assigning wireless
transmitters.
CAUTION!
The radio range between the wireless transmitter and the
Carephone 62 depends largely on the environment in which the
devices are used. Test the range within your own environment!
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7.3 Wired peripherals
A socket to connect an external input is provided on the back of
the Carephone 62. The relay output and an external device are
connected using a cord with an RJ45 plug.
Explanation of the pin functions
NOTICE!
Before you install and connect an external wired device,
disconnect the Carephone 62 from the telephone line and
power supply.
Pin view RJ45 plug Function
Pin 1 Tx
Pin 2 external input GND
Pin 3 Rx
Pin 4 not used
Pin 5 relay output NC (normally closed)
Pin 6 relay output C (common)
Pin 7 relay output NO (normally open)
Pin 8 external input signal
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7.4 Microphone and loudspeaker connection
An external microphone and an external loudspeaker can be
connected. Open the top cover of the unit and remove the
battery pack cover to access the compartment. Locate the
sockets of the microphone (1) and loudspeaker (2) and plug in
the corresponding jacks. Fasten the cables into the channels on
the battery pack cover.
7.5 microSD memory card
The Carephone 62 can be equipped with a microSD memory
card to perform a fast and easy programming.
First, install the microSD memory card.
1
2
NOTICE!
Use a microSD memory card of 32 GB capacity or lower.
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7.5.1 Installing the microSD memory card
1. Remove the plug of the power supply unit from the socket
on the Carephone 62.
2. Open the top cover of the unit to access to the connection
compartment. The location of the microSD port is
indicated in the following diagram.
3. Take the microSD memory card in the hand and place it
with the contacts facing you, as on the drawing.
CAUTION!
When inserting or removing the microSD memory card, make
sure that the power supply unit is disconnected from the socket
on the back of the Carephone 62. See Section 5.3.1 PSTN
connection, page 17, socket number 2.
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4. Insert the microSD memory card in the slot and push it
until you feel the mechanism has clutched it.
5. Insert the plug of the power supply unit from the socket on
the Carephone 62.
6. Perform the programming action that you wish. See
Section 7.5.2 Programming with the microSD memory card,
page 44.
7. When you are finished and wish to remove the microSD
memory card, remove the plug of the power supply unit
from the socket on the Carephone 62.
8. To disengage it from the slot, simply push on the end of
the microSD memory card and gently pull it out.
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7.5.2 Programming with the microSD memory card
Programming the Carephone 62 with the microSD memory card
consists of calling up different programming functions. These
programming functions are executed with special key
combinations.
Press the key combination of your choice and the unit will
perform the function associated to it.
Read settings from the microSD memory card to the
Carephone 62:
NOTICE!
Before programming with the microSD memory card, make sure
that the Carephone 62 is connected to the mains with the
power supply unit.
NOTICE!
Before reading from the microSD memory card, make sure that
it contains a file. Before writing to the microSD memory card,
make sure that it is not write-protected. Existing files with same
names will be overwritten.
Function Press together for at least 2 seconds:
Read factory settings P, F and 1
Read user settings P, F and 2
Read firmware P, F and 3
Restricted read user settings
(programming steps 30, 47, 49
and 91 are not modified)
P, F and 4
NOTICE!
After reading the firmware to the Carephone 62 (key
combination P, F and 3), make sure to perform a test alarm.
See Section 8.4 Test instructions, page 51.
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Write settings from the Carephone 62 to the microSD memory
card:
In all cases, the unit beeps and the corresponding settings are
copied into a file on the microSD memory card. When it has
finished, the unit beeps again and returns to standby.
7.6 GSM Module
7.6.1 Installation
Refer to the Section 5.3.4 GSM connection, page 18.
7.6.2 Update and check the GSM Module firmware
– Press P, F and 5 together for at least 2 seconds.
– The Carephone beeps.
– The Carephone reads the GSM Module firmware from a file
on the microSD memory card.
– The Carephone beeps again and returns to standby.
Function Press together for at least 2 seconds:
Write factory settings P, D and 1
Write user settings P, D and 2
Write the event history: the last
500 events within the Carephone
62 are copied into a file on the
microSD memory card.
P, D and 3
NOTICE!
Before updating the GSM Module firmware, make sure that the
Carephone contains the last version of the Carephone
firmware. You can update the GSM Module firmware on a
Carephone with the microSD memory card.
NOTICE!
Make sure that the Carephone is connected to the mains with
the power supply unit. Before reading from the microSD
memory card, make sure that it contains a file.
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If the GSM Module is activated and a GSM media is entered, the
firmware version of the GSM Module is announced by the
Carephone when you enter the programming mode:
– The Carephone’s version and build are announced.
– The Carephone beeps.
– The GSM Module firmware version is announced.
7.6.3 Test the GSM Module signal strength
– Enter test mode: press P and A together for at least 1 sec.
– The Carephone announces "test".
–Press 9, 2 and C.
The red lamp flashes for 3 minutes, the Carephone indicates
the signal strength by announcing a digit between 0 and 5:
– 0 means the signal is weak, 5 means the signal is strong.
If an error is coming back or if the GSM Module doesn't
answer, the message is simply replaced by a "beep".
– Exit the test mode by pressing any button on the
Carephone. After 3 minutes, it automatically exits.
7.6.4 GSM connectivity indication on a Carephone
The blue lamp on a Carephone equipped with a GSM Module
indicates the connectivity status in the following cases:
– When programming a Carephone remotely or via keyboard
– When the Carephone experiences a reset, initialization or
power supply interruption.
– When updating rhe the GSM Module firmware
If there is no connectivity, the blue lamp flashes.
NOTICE!
After reading the GSM Module firmware to a Carephone,
perform a test call.
NOTICE!
The signal strength test mode is available only if the GSM
Module is correctly inserted in the Carephone and initialized,
and that a destination number with GSM media is entered. Do
not move the Carephone afer the signal strength test.
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After a maximum supervision time of 60 seconds, if the
connectivitiy is not established, a "line failure" technical
message is generated by the Carephone.
7.6.5 GSM Module LED indicator
This LED indicator shows the status of the device.
– It flashes once when the GSM Module is ready.
– It flashes twice when the GSM Module is busy (running a
voice call or data connection).
– It blinks slowly when there is no connectivity.
– It blinks fast when there is a hardware failure.
LED
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7.6.6 Check the compatibility of the internal antenna
To know if your Carephone is compatible, check on the product
label on the backside of your Carephone:
If you read "HW V2.00" or higher, then your Carephone is
compatible with the GSM internal antenna.
If you do not see any marking "HW Vx.xx" in the area of the
red circle, then your Carephone is not compatible with the
GSM internal antenna.
NOTICE!
The GSM internal antenna is only compatible with Carephones
62 with hardware version 2.00 or higher.
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8 Operation
8.1 Emergency Call to a Monitoring Centre
How the emergency call is processed at the monitoring centre
1. Initiate an emergency call with the Carephone 62 or the
wireless transmitter.
2. The emergency call is sent.
3. An operator at the monitoring centre takes your call.
4. Speak to the operator.
5. Wait until assistance arrives.
8.2 Emergency Call to a Private Phone
The Carephone 62 can be programmed to send an emergency
call to a private phone. The emergency call from the Carephone
62 is received just like a normal phone call.
How the emergency call is received on a private phone line
1. Initiate an emergency call with the Carephone 62 or the
wireless transmitter.
2. The emergency call is sent.
3. The person picks up the phone.
4. The Carephone 62 announces immediately "call, call" to
the person rendering assistance.
5. This is followed by an announcement telling the person
how the emergency call was made, e.g. with the
emergency call button or the wireless transmitter, and who
made it.
6. The announcement can be repeated as often as required
by pressing 2 on the phone.
7. When the announcement ends, a speak / listen connection
in hands-free mode is set up between the person calling
for assistance and the person answering the call.
8. The call remains connected for approx. 3 minutes.
Three tones sound when this time has expired.
Press 0 to terminate the call.
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9. Extend the call by 3 extra minutes by pressing 1 on the
phone. The call can be extended as often as required.
Key functions on the destination phone
When the destination number is in telephone protocol, the
respective key function needs to be pressed twice in order to
confirm the selection. See programming steps 11-19 & 10.
CAUTION!
If the person receiving the emergency call hangs up without
pressing 0, the alarm is not be properly processed. The
Carephone 62 considers that the alarm is still ongoing and
automatically dials the next destination number in the
programmed sequence. If only one destination number is
programmed, that same number will be called again.
NOTICE!
Instead of the subscriber number, a personal message can be
recorded, e.g. "This is Mrs. Brown's emergency call unit...",
see Step 34 in the programming section.
Key Function
0 Terminate and acknowledge the call.
1 Extend the call by another 3 minutes.
2 Repeat the alarm message.
3 Speak with normal volume to the Carephone 62.
4 Listen to the Carephone 62.
5 Increase the volume and speak to the Carephone 62.
6 Reduce the volume and speak to the Carephone 62.
7 Interrupts all messages played by the Carephone 62
and switches to duplex mode (two-way operation).
8 & 0 Cancel the repeated call function for the call by pressing 8 then 0.
9 Reject the call and terminate. The Carephone 62 dials the next
number on the list.
# Remote activation of the relay output, only when programming
step 72 is set to 6, see Section 6.2.4 Programming steps, page 23.
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8.3 Taking Phone Calls
The Carephone 62 can be programmed so that you can take
phone calls using the emergency call button on the unit or using
the wireless transmitter. The programming step 61 must not be
set to 0. See programming step 61 Incoming call recognition.
Taking phone calls with the Carephone 62
– To take a phone call with the Carephone 62, press the
emergency call button when the phone rings.
– To terminate the call, press the emergency call button
again.
Taking phone calls with the wireless transmitter
– To take a phone call with the wireless transmitter, press
the button of your wireless transmitter when the phone
rings.
– To terminate the call, press the button of your wireless
transmitter again.
8.4 Test instructions
Make sure to perform a test regularly, by sending a manual test
alarm with the wireless transmitter. This will test the wireless
connection between the transmitter and the Carephone 62, and
will also test the connection of the Carephone 62 to the
monitoring center. This must be done at least once a week.
Perform a test
– Press the button of the wireless transmitter.
– The Carephone 62 should call the monitoring centre.
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9 Maintenance
The installer should perform the following checks:
– Check the unit’s housing for damage such as cracks or
chips.
– Test the key functions and check that the spaces in
between the keys are clean.
– Regularly check the cords for damage.
9.1 Cleaning
– Regularly clean the surface of the Carephone 62 with a soft
cloth. If required, dampen the cloth lightly with a pHneutral cleaning product.
– Do not spray cleaning product onto the unit housing.
The surface of the housing can be damaged by abrasive
products or products containing alcohol, cleaning
products containing alcohol or vinegar, cleaning products
for glass or plastics, disinfectants except Incidur©,
methylated spirits, petroleum ether, other aggressive
agents.
– If necessary, remove the top cover of the Carephone 62
and clean the spaces in between the buttons. For cleaning
purposes, the buttons can be detached by applying light
pressure.
9.2 Battery disposal
Electrical or electronic devices that are no longer serviceable
must be collected separately and sent for environmentally
compatible recycling (in accordance with the European Waste
Electrical and Electronic Equipment Directive). To dispose of
old electrical or electronic devices, you should use the return
and collection systems put in place in the country concerned.
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9.3 Replacing the battery of the Carephone
The backup battery of the Carephone 62 has a limited operating
life and should be replaced after 3 years. To replace the battery:
1. Disconnect the power cord from the Carephone.
2. Open the top cover of the Carephone.
3. Disconnect the plug of the backup battery from the
Carephone.
4. Release the battery pack cover from the two clips, by
levering up with a screwdriver.
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5. Open the battery pack cover.
6. Lever off the battery with a screwdriver and release it from
the two braces. Pull it out gently from its location.
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7. Place the new battery with one brace engaged.
8. Push the side of the new battery over the other brace until
it is clipped.
9. Push on the end of the new battery to place it precisely
into its location.
12
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10. Connect the plug of the backup battery into the socket.
The plug can be reversed.
11. Close the top cover.
12. Close the battery pack cover.
NOTICE!
In order to reach the maximum battery capacity, the battery has
to be discharged and re-charged 2 to 3 times before first use.
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9.4 Replacing the battery of the GSM Module
The battery of the GSM Module has a limited operating life and
should be replaced after 3 years.
1. Disconnect the power supply of the Carephone.
2. Open the top cover of the Carephone.
3. Disconnect the battery of the GSM Module, by unplugging
the cable from the socket (red circle).
4. Unfasten the Velcro® strip of the battery pack and
exchange the battery.
5. Plug the cable of the GSM Module’s battery and fasten the
battery with the Velcro® strip.
6. Close the cover of the Carephone.
7. Plug the power supply into the Carephone.
CAUTION!
Following this procedure avoids any unnecessary technical
messages. Make sure to follow it.
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A Appendix
A.1 Carephone 62 technical specifications
Dimensions (H x W x D) 55 x 160 x 230 mm
Weight approximately 0.7 kg
Permissible temperature operation: +5°C to +40°C
storage: - 20°C to +60 °C
Humidity 85%
Switched-mode power
supply
Adapter 230 V primary, 7.5 V secondary
Backup battery 4.8 V NiMH battery, 1.6 Ah
Battery lifetime typically 130 hours,
minimum 120 hours with one 30 minute call
with IP module: typically 40 hours,
minimum 30 hours with one 30 minute call
with GSM module: typically 48 hours,
minimum 30 hours with one 30 minute call
Values at date of purchase, fully charged battery
Current consumption approx. 85 mA standby with power supply
approx. 10 mA standby in battery operation
Phone line connection PSTN, Ethernet/VoIP, GSM/GPRS
Dial mode Tone dial
Frequency 869.2125 MHz
Receiver complies with class 1 as specified in
EN 300220-1 V2.1.1
Protection class IP32 (IP30 wall mounting),
IP67 wireless transmitter
Environmental class Class 1
Max. number of wireless
transmitters or detectors
20
Emergency call protocols Multi-protocol enabled (RB2000, RB2000E, ANT,
TTnew+, CPC, BS8521, RBIP, telephone)
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Programmable call
numbers
10 call numbers with up to 22 digits and
freely assignable to any type of trigger group.
Volume settings 8 levels
Voice message Recordable
Hands-free range > 5 m
Available languages German, Dutch, French, English, Spanish
Accessibility synthetic speech disabled mode
User guidance Voice output and LED indication
Programming
possibilities
integrated keyboard,
serial connection with a PC using the
Configuration Manager,
microSD memory card,
remote programming from monitoring centre,
protected by PIN
Inputs and outputs 1 input and 1 relay output (max 30 VDC)
serial connection
IP Module (optional)
GSM Module (optional)
microSD port
3.5 mm jack external loudspeaker & microphone
CE Directives EMC 2004/108/EC, R&TTE 1999/5/EC, LVD
2006/95/EC, 2009/125/EC, RoHS 2011/65/EU
Standards complied with EN50134-2
EN50134-3
EN301489-1 v1.9.1
EN301489-3 v1.6.1
EN301489-7
EN300220-2 v2.4.1 Category 1 radio receiver
EN60950-1
EN50371
EN50130-4
EN55022
EN50581
EN301511
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A.2 GSM Module technical specifications
Cellular network 2G dual band 900/1800 MHz
Power input range 4,3 V to 7 V, provided by the Carephone
Average current consumption
of a Carephone with GSM
Module
in normal power mode: 150 mA
in power save mode: 8 mA
in idle mode: 150 μA
Onboard battery Li-Ion 3,7V / 1,2 Ah
Transmission < 2 W
Sensitivity - 108 dBm at 900 MHz
- 107 dBm at 1800 MHz
Noise < 60 dBA
Stability < 2.5 ppm
External antenna
ordering information
GSM spare external antenna for Carephone 6x
order number T.200.001.015
External antenna
cable length
4 m
Internal antenna
ordering information
GSM spare internal antenna for Carephone 6x,
order number T.200.001.016
Internal antenna
compatibility
compatible only hardware 2.00 or higher, see
Section 7.6.6 Check the compatibility of the
internal antenna, Page 48.
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A.3 Conformity
All connected parts must meet the electric strength of TNV3, EN
60950. The Carephone 62 is designed for operation on the
public analog telephone network and ethernet network. The
wireless transmitter that is supplied with the unit uses the
frequency specially reserved for social alarm calls in Europe.
We, Bosch Security Systems, declare that the above mentioned
products are manufactured in compliance with EU Directives
EMC 2004/108/EC, R&TTE 1999/5/EC, LVD 2006/95/EC, 2009/
125/EC, RoHS 2011/65/EU.
A.4 Wall mounting
For wall mounting you will need two screws with a shank
diameter of less than 5 mm and a head diameter between 7
and 9 mm, and two suitable wall plugs.
1. Position the plugs and screws so that the distance
between the screw centres measures 95 mm: use the
drilling template on the next page.
2. Locate the screws in the holes on the back of the unit.
3. Adjust the screw depth.
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A.5 Drilling template
The drilling template can be used if this document is printed to
the correct scale: DIN A5 (148 x 210 mm).
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A.6 Programming tables
01 Language selection 0 = synthetic speech disabled, 1 = German, 2 = Dutch, 3 = French, 4 = English, 5 = Spanish
03 Radio jamming 0 = off, 1 = on
0
05 RB2000 & RB2000E alternative connection 0 = normal connection, 1 = alternative connection
0
Destination number Protocol Media
11 Destination number 1
0
12 Destination number 2
0
13 Destination number 3
0
14 Destination number 4
0
15 Destination number 5
0
16 Destination number 6
0
17 Destination number 7
0
18 Destination number 8
0
19 Destination number 9
0
10 Destination number 10
0
23 Waiting time for repeated emergency call 0...99 minutes, 0 = off
0
24 Confirmation with call 0 = off, 1 = on
0
25 Radio transmission monitoring 0 = off, 1 = on
0
26 Call back waiting time 0...9 minutes, 0 = off
0
27 Presence marking - service done 0 = off, 1 = on
0
28 Call forwarding 0 = forwarding to another number, 1 = forwarding to a telephone.
0
29 Hear/speech impaired 0 = off, 1 = on
0
30 Device number
1248
31 Sign in / sign out 0 = without call, 1 = with call
0
32 Call progress tones audible 0 = not audible, 1 = audible
0
33 Speak / Listen command audible 0 = not audible, 1 = audible
1
34 Personal voice recording max 10 seconds
40 Activity monitor 0...31 hours 0.3 (x 15 min) 00 = Off, 99 = time frame set by the monitoring center *
00 0
4.7 (4=0min, 5=15min, 6=30min, 7=45min) for automatic activation of intrusion after first passive alarm
* only possible if the unit gets regularly real-time clock updates from a monitoring center.
45 Automatic test call hours (GSM) 0999 hours, 0 = off
10
47 SIM card PIN Code (GSM) max 8 digits
48 APN Code (GSM) 099 , 99 = custome APN 0 = roaming off, 1 = roaming on
00
49 max 22 digits
Enter destination number:
Phone numbers:
max. 22 characters: digits, B, D
IP addresses:
12 digits, without dot
Choose Protocol:
0 = Bosch protocol
1 = TTnew+ protocol
3 = CPC protocol
4 = to phone with acknowledgement
5 = to phone without acknowledgement
7 = BS8521 protocol
9 = RBIP protocol
If protocol with 2 digits, choose Media:
0 = PSTN
1 = LAN
2 = GSM
Auto provider selection (GSM) :
Programming step
Factory settings
Carephone 62 Settings
(empty)
41 to 44 : refer to the user manual of the IP Module
ANT: 4 digits; RB2000: 6/12 digits, depending on monitoring centre;
numbers 0000, 9998, 9999 and 999999 may not be used!
Phone number of GSM Module (without country code)
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Call sequence:
Programming step 12345678910 12345678910
50 Wireless transmitter
1234567890
51 Emergency call
1234567890
52 Fire / intrusion
1234567890
53 Repeated emergency call and local confirmation
1234567890
54 Sign in / sign out
1234567890
55 Service call / direct call
1234567890
56 Technical messages 1
1234567890
57 Technical messages 2
1234567890
58 Registration call / presence marking - service done
60 Number of announcements when calling a telephone 0...9, 0 = off
2
61 Incoming call recognition 0 = off, 1 = with ring tone, 2 = with loud ring tone, 3 = with soft ring tone, 4 = without ring tone
0
62 Loudspeaker volume default volume 1...8 max volume: 1...8 min volume: 1...8
46
2
63 Acoustical feedback for technical failures 0 = off, 1 = on, 2 = from 7:00 to 21:00 * , 3 = repetition of the acoustical indication until Action button is pressed
1
4 = repetition of the acoustical indication from 7:00 to 21:00, until Action button is pressed *
70 Automatic test call interval 0...28 days, 0 = off * available only if date and time are set
0
71 Action button (S button) 0 = off, 1 = service button, 3 = activate relay output, 4 = manual test call
0
72 Activate output
0
Factory settings
0 = off, 1 = speak / listen connection and repeated emergency call, 3 = outgoing emergency call,
4 = incoming call recognition, 5 = wireless transmitter, 6 = remote activation,
7 = speak / listen connection, 8 = pre-alarm, 9 = pre-alarm and speak / listen connection
enter the call destinations :
0 to 9 = respective call destination (0 means destination number 10)
clear with A
it is not possible to have the same destination number twice.
steps 50 to 57: if no destination number is entered = call all numbers.
step 58: if no destination number is entered = no call is made.
73 Assign input Input is
30
74 Silent alarm 0 = off; 1 = on
0
75 Individual PIN code 6 digits, 0...9
246810
77 Pre-alarm time 0...6 (x 10 seconds), 0 = off
1
Code Target Setting 1 2345678910
91 Wireless transmitter 1 81 81
92 Wireless transmitter 2 82 82
93 Wireless transmitter 3 83 83
94 Wireless transmitter 4 84 84
95 Wireless transmitter 5 85 85
96 Wireless transmitter 6 86 86
97 Wireless transmitter 7 87 87
98 Wireless transmitter 8 88 88
99 Wireless transmitter 9 89 89
90 Wireless transmitter 10 80 80
only when setting = 7: press A, then enter call sequence:
0 = wireless transmitter (step 50)
1 = emergency call (step 51)
2 = activity monitor reset with feedback on the unit
3 = sign in / sign out (step 54)
4 = action button (step 71)
5 = external input (step 73, set to 3)
6 = activity monitor reset without feedback on the unit
7 = connection to an individual phone number
8 = output assigned (see step 72)
9 = fire alarm
B = motion detection
D = extended programming
0 = external activity monitor reset, 1 = emergency call button,
2 = service call, 3 = external input, 9 = fire alarm, B = motion detection
0 = normally open contact (closing)
1 = normally closed contact (opening)
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A.7 APN codes
DE 1&1 web.vodafone.de (empty) vodafone
19
DE E-plus internet.eplus.de eplus gprs
17
DE E-plus internet.eplus.de eplus internet
24
DE
O2 Postpaid-Kunden
surfo2 Internet (empty) (empty)
16
DE
O2 (Vertrag)
internet (empty) (empty)
00
DE
O2 Loop (prepaid)
pinternet.interkom.de (empty) (empty)
20
DE Simyo internet.eplus.de simyo simyo
18
DE T-Mobile internet.t-mobile t-mobile tm
13
DE T-Mobile t-zones internet.t-d1.de t-mobile wap
21
DE T-Mobile t-zones internet.t-d1.de internet t-d1
22
DE Vodafone Services (mit Laufzeittarif)
web.vodafone.de
(empty) (empty)
14
DE Vodafone
volume.d2gprs.de
(empty) (empty)
15
DE Vodafone Services (callYa-customers) event.vodafone.de tbd tbd
23
AT A1 A1.net gprs@a1plus.at (empty)
25
AT A1 a1.net ppp@a1plus.at ppp
26
AT Drei Hutchison drei.at (empty) (empty)
30
AT One web.one.at (empty) (empty)
27
AT Telering Web web@telering.at web
28
AT T-Mobile gprsinternet GPRS (empty)
29
AT T-Mobile m2m.business (empty) (empty)
07
CH Orange CH internet (empty) (empty)
00
CH
Orange (prima)
click (empty) (empty)
02
CH Sunrise internet (empty) (empty)
00
CH Swisscom gprs.swisscom.ch (empty) (empty)
01
CH Swisscom shared.m2m.ch (empty) (empty)
45
UK 3 UK (Three) three.co.uk (empty) (empty)
03
UK EE Internet everywhere eesecure secure
06
UK O2 UK (contract) mobile.o2.co.uk o2web password
04
UK O2 UK (prepaid) payandgo.o2.co.uk payandgo password
05
UK Orange UK everywhere eesecure secure
06
UK T-Mobile (One2One) everywhere eesecure secure
06
UK Virgin goto.virginmobile.uk user (empty)
10
UK Vodafone UK Internet web web
08
UK Vodafone (prepaid) pp.vodafone.co.uk Username one2one
09
IE O2 (prepaid) internet (empty) (empty)
00
IE Vodafone isp.vodafone.ie vodafone vodafone
11
IE Three 3ireland.ie (empty) (empty)
12
NL Hi fastinternet
(empty) (empty)
35
NL KPN Mobile portalmmm.nl
(empty) (empty)
44
NL Simpel internet.access.nl
(empty) (empty)
34
NL T-Mobile internet
(empty) (empty)
00
NL Tele2 internet.tele2.nl
(empty) (empty)
33
NL Telfort internet
(empty) (empty)
00
NL Vodafone (normal) web.vodafone.nl
vodafone vodafone
31
NL Vodafone (private) live.vodafone.com
vodafone vodafone
32
BE Base (Orange) gprs.base.be (empty) (empty)
37
BE Mobistar web.pro.be (empty) (empty)
38
BE Mobistar mworld.be (empty) (empty)
39
BE Proximus internet.proximus.be
(empty) (empty)
36
BE Telenet mobile.internet.be (empty) (empty)
40
LU LUXGSM web.pt.lu
(empty) (empty)
41
LU Tango internet tango tango
42
JE Jersey peppe
r
(empty) (empty)
43
APN codeCountry Operator Access Point Name (APN) APN User Name APN Password
NOTICE!
The information provided in this list is subject to change
without notice. To get the latest available information, check
the available documentation on www.telealarm.com. If needed,
contact your dealer to obtain the latest GSM Module firmware.
See Section 7.6.2 Update and check the GSM Module firmware,
page 45.
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Index
A
Acoustical feedback for technical
failures
31
Action button 10, 31
Activate output 32
Activity monitor
27
Alarm type links 29
Assign input 32
Assigning wireless transmitters
34
Automatic test call interval 31
C
Call back waiting time 25
Call forwarding 26
Call progress tones audible 26
Cancel emergency call
10
Confirmation with call 25
D
Daily button 11
Destination number 24
Device number 26
Direct call
10
E
Easy wireless transmitter registering
37
Emergency call button
9
G
GSM Module 28
H
Hear/speech impaired 26
I
Incoming call recognition 30
Individual PIN code
33
IP connection 18
IP Module 28
L
Language selection 23
Light signals 12
Loudspeaker volume
30
N
Number of announcements when
calling a telephone
30
P
Personal voice recording 27
Pre-alarm time
33
Presence marking 11, 25
R
Radio jamming 23
Radio transmission monitoring 25
Registering wireless transmitters 36
Remote programming
37
Reset the Carephone 62 36
S
Service call 10
Set date and time 37
Setup reset 36
Sign in / sign out
11, 26
Silent alarm 32
Speak / Listen command audible 27
Synthetic speech disabled mode
15
T
Take the first incoming call 10
Test instructions
51
Test mode 38
U
Unit ID easy programming 37
Unit status 12
V
Voice announcements 14
W
Waiting time for repeated
emergency call 25
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Page 71
Page 72
TeleAlarm SA
rue du Pont 23
2300 La Chaux-de-Fonds
Switzerland
www.telealarm.com
© TeleAlarm, 2015
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