BMW 328i xDrive Sedan, 335i xDrive Sedan, 320i Sedan, 320i xDrive Sedan, ActiveHybrid 3 Service and Warranty Information

Service and Warranty Information

2013 3 Series ActiveHybrid 3

The Ultimate

Driving Machine

Owner/Driver Information:

Name _____________________________________________________________________

Address _____________________________________________________________________

_____________________________________________________________________

Owner/Driver Telephones:

Business _____________________________________________________________________

Home _____________________________________________________________________

Model ________________________________________________ Year_______________

3 Series & ActiveHybrid 3

2013

VIN

Retail/In-Service Date _________________________________________________________

Trim Code ___________________________________ Color Code _____________________

Production Date _______________________________________________________________

License Plate Number _________________________________________________________

BMW Center Telephone Numbers:

Offices _____________________________________________________________________

Services _____________________________________________________________________

1139091_13a_3seriesF30_AH_SW_043012.indd 2 4/30/12 1:11 PM

Table of Contents

Page

2013 3 Series Models covered in this Booklet . . ........................... 1

Introduction [for SULEV (PZEV) only] . . . ................................ 1

BMW Ultimate Service™ ............................................ 1

The BMW Maintenance Program ...................................... 1

Coverage ......................................................2

Maintenance Upgrade Option .........................................2

Intervals .......................................................2

Condition Based Service (CBS) ....................................... 3

Service Required Display ........................................... 3

Info Display screen contents ..........................................3

Control Display screen contents .......................................3

Symbols .......................................................4

Special Note – Maintenance Intervals ....................................4

Quality Certification I ...............................................5

Fuel Quality – Gasoline .............................................5

Maintenance Service Summary ....................................... 6

Standard operations ...............................................6

Engine oil ......................................................6

Microfilter (not shown in CBS) .........................................6

Frontbrakes ....................................................6

Rearbrakes.....................................................6

Vehicle check ....................................................6

Brake fluid ......................................................7

Spark plugs (connected to specific Engine Oil Service) ........................7

Emission Control Maintenance Schedule ................................ 7

12VoltBatteryCare* .............................................. 7

Corrosion Protection .............................................. 8

Restoring corrosion protection ........................................8

Underbody maintenance ............................................8

BMW Roadside Assistance .......................................... 8

BMW Roadside Assistance Smartphone Application ..........................8

Owner’s Eligibility .................................................8

Getting Started ..................................................9

Calling For Assistance ..............................................9

Services ....................................................... 9

Dispatch Service .................................................9

On-Site Assistance ................................................9

Lock-Out .....................................................10

Towing Service ..................................................10

Sign-and-Drive ..................................................10

Trip Interruption Benefits ...........................................10

Car Rental Discounts ..............................................11

Exclusions .....................................................11

Page

Customer Assistance Information .................................... 11

Customer Assistance - Notification ....................................12

BBB Auto Line .................................................. 14

California Residents ..............................................14

Special Programs . ............................................... 16

Overview of BMW Limited Warranties .................................. 17

New Vehicle Limited Warranty — 2013 Models

(Valid Only in the U.S.A. including Puerto Rico) . . . ....................... 18

Warrantor .....................................................18

Warranty Period .................................................18

Warranty Begins .................................................18

Warranty Coverage ...............................................18

Safety Belt Warranty - Kansas ........................................18

Other Items ....................................................18

General .......................................................19

Limited Warranty — RustPerforation 2013 Models . . . . . ................... 19

Federal Emissions System Defect Warranty

(Valid Only in the U.S.A. including Puerto Rico) . . . ....................... 20

What is not covered ...............................................21

General .......................................................21

Federal Emissions Performance Warranty

(Valid Only in the U.S.A. including Puerto Rico) . . . ....................... 22

California Emission Control Warranty Statement*

Your Warranty Rights and Obligations ................................ 24

Manufacturer’s Warranty Coverage: ....................................24

Owner’s Warranty Responsibilities: ....................................24

California Emission Control System Limited Warranty* ..................... 25

What is not covered ...............................................26

General .......................................................27

California Emission Warranty Parts List ..................................28

Notice ........................................................ 30

Correcting, Updating or Changing Vehicle-Related or Ownership Information . . . . . 30

Tire Warranty Statement ........................................... 30

California Emission Warranty — SULEV (PZEV) ........................... 30

Overview of BMW Limited Warranties for SULEV (PZEV) Models . . ............. 31

California Emission Control Warranty Statement SULEV (PZEV)*

Your Warranty Rights and Obligations ................................ 32

Manufacturer’s Warranty Coverage: ....................................32

Owner’s Warranty Responsibilities: ....................................32

Page

California Emission Control System Limited Warranty SULEV (PZEV)* . ......... 33

What is not covered ...............................................34

General .......................................................34

2013 3 Series Models covered in this Booklet

328i Sedan 328i xDrive Sedan 335i Sedan 335i xDrive Sedan ActiveHybrid 3 328i Sedan SULEV (PZEV) 328i xDrive Sedan SULEV (PZEV)

Introduction [for SULEV (PZEV) only]

Certain 2013 328i models are certified to California’s stringent Super Ultra Low Emission Vehicle (SULEV) standards and also qualify as a Partial Zero Emission Vehicle (PZEV) under the California Air Resources Board Zero Emission Vehicle program. In addition to very low tailpipe and zero-evaporative emissions, this PZEV certification includes a unique warranty when the vehicle is registered in California and certain other states, as indicated in the SULEV (PZEV) section beginning on page 30. SULEV (PZEV) models registered in Oregon, Pennsylvania and Washington are covered by the California Emission Warranty beginning on page 24.

The emission certification standard can be verified on the Vehicle Emission Control Information label located in the engine compartment. A representative label is shown below; the SULEV (PZEV) certification is stated after the word “California.”

BMW Ultimate Service™

BMW Ultimate Service leads the industry in providing owners with incredible value and peace of mind. This service includes:

䉯 The BMW Maintenance Program: No-cost

factory-recommended maintenance for 4 years/50,000 miles from the original in-service date, whichever comes first.

䉯 BMW Roadside Assistance: No-cost 24/7

on-the-road assistance for 4 years/unlimited miles from the original in-service date. Also includes trip-interruption benefits as well as trip routing services.

䉯 New Vehicle Limited Warranty: Limited

coverage for defects in materials and workmanship for 4 years/50,000 miles from the original in-service date, whichever comes first. Repairs will only be made at authorized BMW centers using Original BMW Parts.

The BMW Maintenance Program

The BMW Maintenance Program is a benefit designed to help reduce the cost of ownership. This program has been devised with the following objectives: to maximize vehicle safety, reliability, and resale value by minimizing breakdowns resulting from wear, and minimizing cost and inconvenience by computing maintenance intervals based upon the specific manner in which each individual vehicle is driven.

2013 3 Series vehicles purchased from any authorized BMW center in the United States or Puerto Rico are covered by the BMW Maintenance Program for 48 months or 50,000 miles, whichever occurs first. Coverage begins on the date of first retail sale or the date the vehicle is first placed into service as a sales demonstrator, Aftersales Mobility Program (AMP) Vehicle or company vehicle, whichever is earlier.

Any authorized BMW center in the United States or Puerto Rico will perform the scheduled maintenance services on your vehicle at no expense to you.

Coverage

The BMW Maintenance Program covers all factory recommended maintenance, as determined by the Condition Based Service (CBS) system. Additional specific items that need replacement due to normal wear and tear, and that are not covered by the original New Vehicle Limited Warranty - such as brake pads, brake rotors, and wiper blade inserts - are included, provided wear and tear exceeds BMW wear limits. Any applicable adjustments required due to normal operating conditions are also included. See pages 6-7 of this booklet for additional information.

Exclusions from coverage include the following: 䉯 Items reimbursable under your New Vehicle

Limited Warranty

䉯 Gasoline 䉯 Gasoline additive 䉯 Windshield washer additive (except when in

conjunction with scheduled maintenance)

䉯 Tires, wheel alignment, tire balance and

rotation

䉯 Parking brake shoes/linings 䉯 Reset Tire Pressure Monitor 䉯 Wear and tear of soft trim items, such as:

seats, carpets, moldings, headliner, door panels and all chrome trim

䉯 Damage, including consequential, which

results from negligence, improper operation of the vehicle, wear and tear or deterioration due to driving habits or conditions, improper repair, environmental influences, flood, accident or fire damage, road salt corrosion, alteration, installation of non-genuine BMW accessories, or use of improper, poor quality or contaminated fuel

䉯 Altered or unreadable Vehicle Identification

Number (VIN) or odometer irregularities or vehicles where the true mileage cannot be determined

䉯 Maintenance or repair after the vehicle is

deemed a total loss

䉯 Maintenance or repairs performed by other

than an authorized BMW center within the United States or Puerto Rico

䉯 “Topping off” low fluids (e.g., engine oil,

antifreeze, washer fluid, etc.) except when done in conjunction with a scheduled maintenance or other required maintenance work (as outlined in the customized maintenance checklist printout) that is performed during an applicable Maintenance Program period

䉯 Vehicles used in competitive events 䉯 Oil changes performed outside the

recommended maintenance intervals as indicated by the Condition Based Service

Maintenance Upgrade Option

Please contact your authorized BMW center for information and availability on the optional Maintenance Program Upgrade for coverage up to 6 years or 100,000 miles, whichever occurs first. Eligibility and coverage exclusions may apply.

Intervals

Time intervals should be followed using the maintenance intervals as indicated by the BMW Condition Based Service.

Maintenance intervals on motor vehicles have conventionally been specified based upon accumulated mileage. However, driving conditions have a major influence on routine maintenance requirements; distance traveled is only one of the significant factors. A vehicle driven for 50,000 miles of short trips in the city with numerous cold starts, prolonged periods of idling, stop-and-go driving, and high engine speeds during acceleration requires more frequent maintenance intervals than a vehicle driven for 50,000 miles for long distances at low engine speeds primarily at operating temperature.

The advanced technologies at BMW have led to the development of the unique BMW Condition Based Service (CBS) system which computes the actual optimum maintenance requirements based not only upon the accumulated mileage, but taking into account important factors such as high or low engine speeds, short or long trip driving.

Condition Based Service (CBS)

CBS is a further development of the Service Interval Indicator System. Sensors and sophisticated algorithms take even more detailed account of the various conditions of vehicle use.

The remaining times for selected maintenance tasks as well as any legally prescribed dates are displayed to you individually:

䉯 Engine oil 䉯 Brakes - front and rear separately 䉯 Brake fluid 䉯 Vehicle check 䉯 Required State Inspection(s)

CBS thus determines the current and future maintenance requirements. This data can also be read from the vehicle key by your BMW Service Advisor and used to propose the optimum scope of maintenance.

Disconnecting the battery during periods of

long-term storage will interrupt the calculation of time-based services. Have all items requiring time-based maintenance, such as brake fluid and possibly also the engine oil and microfilter, brought up to date by your BMW center. Also see the section on battery care on page 7 of this Booklet.

Service Required Display

Control Display screen contents

The current Status of Service items determined by the CBS are shown in the Control Display.

You can also view additional information on the service and maintenance requirements.

1. Open the start menu.

2. Press the controller to open the i-menu.

3. Select “Info sources” and press the controller.

4. Select “Vehicle Info” and press the controller.

5. If necessary, move the highlight marker. Turn the controller until “Vehicle status” is selected and press the controller.

6. If necessary, move the highlight marker. Turn the controller until “Status” is selected and press the controller.

Info Display screen contents

The distance remaining until your next service briefly appears when you switch on the ignition.

The Info Display immediately switches to its compute mode when you press one of the

two buttons on the turn signal indicator lever.

A list of selected maintenance operations and, if applicable, inspections required by law is displayed.

You can request more detailed information on every entry.

Select the entry and press the controller.

To exit from the menu: Select the

arrow and press the controller.

Symbols

No service is currently required.

The deadline for service or a state inspection is approaching. Please contact your BMW center for an appointment.

The service deadline has already passed.

You can request more detailed information on every entry.

Turn the controller to scroll through the list, then confirm the selected entry.

Confirm to exit the list.

The current service status is automatically saved in the vehicle’s key. The Service Advisor at your BMW center has a device called a key reader. When your Service Advisor inserts your key into the key reader, all pertinent vehicle and servicing data will be available, and a customized maintenance checklist is printed out based on the specific operations called for by the Condition Based Service.

Special Note – Maintenance Intervals

The maintenance requirements for your vehicle are determined dynamically by the Condition Based Service (CBS) system. The maintenance items stated herein reflect the latest information available at the time of the printing of this Booklet, and are subject to change.

The completion of certain subsequent maintenance items or services, as required by the BMW New Vehicle Limited Warranty, will be specified at intervals computed by the BMW Condition Based Service system as follows:

䉯 Oil Service: Engine oil should be changed with

the engine at operating temperature.

All 2013 model year 3 Series vehicles are factory-filled with BMW High Performance Synthetic oils. We recommend BMW High Performance 5W-30 Synthetic Oil (BMW part number 07 51 0 017 866) for regular scheduled engine oil changes.

BMW recommends that you check your engine oil level whenever you add fuel to your vehicle. If you need to add oil between oil changes and BMW High Performance Synthetic Oil is unavailable, you may top up the oil level with one of the following approved synthetic oils. For information on checking your engine oil level, refer to your vehicle’s Owner’s Manual.

The synthetic oils listed below meet BMW’s Long-life rating LL-01:

䉯 Castrol Syntec European Formula SAE 0W-30 䉯 Mobil 1 SAE 0W-40 䉯 Pennzoil Platinum European Formula Ultra

SAE 5W-30

䉯 Valvoline SynPower SAE 5W-30

The choice of the right SAE grade is based on the climatic conditions in the region in which you normally drive your BMW. To best determine which SAE grade is best suited for your vehicle, contact an authorized BMW center.

If you are unable to obtain BMW High Performance Synthetic Oil or an approved synthetic oil from the list above, use only a synthetic oil with an API rating of SM or higher.

The following maintenance services must be performed at the mileage/time stated (time intervals begin from the vehicle’s production date):

䉯 Brake Fluid Service: Change brake fluid every

two years, or when specified by CBS.

䉯 Oxygen Sensor Service: The oxygen sensor

deteriorates strictly on a mileage basis and must therefore be replaced at the following intervals to maximize vehicle fuel economy and minimize exhaust pollution. Replace at 120,000 miles (replace every 150,000 miles for the 328i and 335i if it is eligible for the California Emissions Warranty). For the 328i SULEV (PZEV) models, the oxygen sensor must be replaced every 150,000 miles. The replacement of the oxygen sensor is required under the terms of the applicable BMW emission system warranties.

䉯 Spark Plug Service (connected to specific

Engine Oil Service). Replace at every 4th Engine Oil Service (approximately 60,000 miles).

䉯 The engine coolant has a long-term rating and

does not need to be changed except for system repairs.

䉯 The manual transmission and the automatic

transmission installed in the BMWs covered in this publication contain transmission oil with a long-term rating. The oil does not need to be changed except for repairs.

For your convenience, you may also wish to have your BMW center perform any necessary operations to fulfill any state inspection requirements in your area, concurrent with the maintenance services specified above during other repairs. Should you request more

frequent maintenance service, the cost of these services will not be covered by the Maintenance Program.

BMW has applied the most modern technological advances not only to the design and production of your vehicle, but also to computing of the optimum maintenance interval for your type of operations and driving style. Your BMW center has made a substantial investment in unique BMW special service tools to enable

BMW factory trained service technicians to perform quality repairs on your BMW in minimal time, to help maximize your satisfaction with your BMW, its longevity, and resale value.

Quality Certification I

For a detailed list of items inspected, refer to the Quality Certification I form provided to the Owner at time of delivery. A copy of the form is on file at the selling BMW center.

Fuel Quality – Gasoline

Only use fuels advertised to have adequate detergency and low alcohol (such as ethanol) content. Please refer to your Owner’s Manual for important information on the fuel recommended for use in your vehicle. Use of fuels with insufficient detergent and/or excess alcohol can cause driveability problems that necessitate cleaning intake valves and fuel injection valves, and, when applicable, adjusting the engine idle. We suggest having this work performed by your authorized BMW center, perhaps while regular maintenance is performed. Your BMW center can also recommend a gasoline additive that will provide sufficient detergency. While this recommended unscheduled maintenance is not required in order to maintain the emission warranty, cleaning of intake valves or, when applicable, fuel injection valves, or adjustment of engine idle, necessitated by use of inappropriate fuel, it is not covered by warranty because no defect in material or workmanship or component failure is involved.

Maintenance Service Summary

Front brakes

The Condition Based Service (CBS) system will determine the requirement for performing the maintenance services described in this section, ending on page 7 (excluding items noted as “not shown in CBS”). These services may be required either individually or in conjunction with other maintenance services.

Maintenance services are performed as outlined in this section, based on intervals of either time, mileage or after performing a specified number of previous services. These intervals correspond to the latest information available when this booklet was printed. Maintenance intervals are subject to change with newer vehicles or may also apply retroactively. YourBMW center will advise and perform maintenance services as required by the most recent information that applies to your vehicle.

Standard operations

Maintenance work:

䉯 Verify Check Control messages. 䉯 Check indicator and warning lights. 䉯 Reset CBS display. 䉯 Inspect tires, adjust tire pressures and reset

Tire Pressure Monitor.

Engine oil

Maintenance work: 䉯 Change the engine oil and oil filter. We

recommend BMW High Performance 5W-30 Synthetic Oil P/N 07 51 0 017 866.

䉯 After every 3rd engine oil change: Intake air

cleaner: replace air filter element (reduce replacement interval in dusty operating conditions).

䉯 ActiveHybrid 3: At every 2nd Engine Oil

Change: Replace the automatic transmission fluid.

Microfilter (not shown in CBS)

Maintenance work: 䉯 Replace ventilation microfilter every 2 years

based on the vehicle production date, or in connection with scheduled brake fluid change.

Maintenance work: 䉯 Replace brake pads, clean brake pad contact

points in calipers.

䉯 Brake discs: Check surface and thickness;

replace as necessary.

Rear brakes

Maintenance work: 䉯 Replace brake pads, clean brake pad contact

points in calipers.

䉯 Brake discs: Check surface and thickness;

replace as necessary.

䉯 Parking brake: Check function, condition and

the brake shoe linings thickness, replace as necessary. Parking brake shoe/linings are excluded from coverage under the BMW Maintenance Program.

Vehicle check

Maintenance work: 䉯 Check operation of horn, headlight flasher and

hazard warning flashers.

䉯 Check instrument and control lighting and

heater/air-conditioning blower.

䉯 Check lighting system: Turn signals, back-up,

license plate, interior (incl. map, reading lights), glovebox, luggage area lights.

䉯 Safety belts: Check condition and function. 䉯 Check windshield wiper and washer jet

positions.

䉯 Tires: Check tread depth, wear pattern, outer

condition, inflation pressure. If necessary, correct pressure.

䉯 Reset Tire Pressure Monitor. 䉯 Battery: Check state of charge (magic eye) and

charge if required.

䉯 Power steering reservoir: Check fluid level. 䉯 Visually inspect all SRS airbag units for torn

covers, obvious damage or attachment of stickers.

䉯 Rear-view mirrors. 䉯 Coolant: Check fluid level and concentration.

䉯 ActiveHybrid 3: Check coolant level and

concentration in both reservoirs (for gasoline engine & electric motor electronics).

䉯 Windshield washer and intensive cleaning

system: Check protection level, fluid level; top up if necessary.

䉯 Brake system connections and lines: Check

for leaks, damage and correct positioning.

䉯 Underbody, incl. all visible parts (i.e.,

transmission, rear axle, fuel lines, exhaust system): Check for damage, leaks and corrosion.

䉯 Steering components: Check for clearance,

leaks, damage and wear.

䉯 Final Inspection: Road test with check of:

– Brakes, including burnishing of parking brake

pads – Steering – Shock absorbers (visual) – Transmission

Brake fluid

Maintenance work:

䉯 Replace brake fluid. 䉯 Parking brake: Check function and

pre-burnish.

Spark plugs (connected to specific Engine Oil Service)

Maintenance work: 䉯 Replace spark plugs at every 4th Engine Oil

Service (approximately 60,000 miles).

Emission Control Maintenance Schedule

The maintenance schedule as shown is required for the proper functioning of the emission control systems for optimum vehicle performance and fuel economy.

Basic Engine

Engine oil As specified by CBS Engine oil filter As specified by CBS

Fuel System

Air filter Replace at every 3rd

Ignition System

Spark plugs At every 4th Engine Oil

Emission Control Components

Oxygen sensor 120,000 miles Oxygen sensor

(328i and 335i if eligible for the California Emissions Warranty)

Oxygen sensor (SULEV (PZEV) only)

Engine Oil Service

Service (approximately

60,000 miles)

150,000 miles

Oxygen Sensor Service: The oxygen sensor deteriorates strictly on a mileage basis and must therefore be replaced to maximize vehicle fuel economy and minimize exhaust pollution.

12 Volt Battery Care*

If your car is driven only for short distances of less than 10 miles over a prolonged period of time, without an occasional drive at highway speeds, the engine’s charging system will not maintain the battery. Insufficient use of the vehicle could result in short term starting problems and, in the long term, could damage the battery.

In case the car is not operated for several weeks, it is advisable to:

䉯 consider using a proper trickle charger,

following the charger manufacturer’s instructions, to maintain the battery’s state of charge; or

䉯 consult your BMW center regarding battery

removal. Once removed, the battery must be charged and stored in a cool, dry place where it can be protected from freezing. If the battery will be stored for over 3 months, it must be recharged every 3 months, or else it will become damaged and useless.

Please consult with your BMW center for further guidance and information.

*For the ActiveHybrid 3 the information above refers to the 12 volt service battery and not the high-voltage battery.

Corrosion Protection

Extensive corrosion protection measures implemented by BMW now make it possible to offer a 12-year unlimited mileage anti-corrosion warranty against rust perforation on your vehicle provided that the vehicle is maintained in accordance with the provisions of the New Vehicle Limited Warranty as outlined in the Warranty Section of this Booklet (page 18).

The major degree of corrosion protection is due to the electrophoretic dip painting process which cathodically deposits paint particles on all body parts, attracting paint particles into the minutest cavities or seams. Body parts are designed to provide optimum corrosion protection.

During manufacture, metal exterior body parts receive an additional corrosion protection coat. Hood, trunk, doors and other body parts are coated with PVC and sealed from the outside.

All floor panels receive a resilient coating of PVC for maximum protection against damage due to stones, etc.

Corrosion protection materials tested over many years are applied to the surfaces of cavities and to the entire underside of the vehicle during and after assembly.

For additional information on the 12-year unlimited mileage anti-corrosion warranty, see the Warranty Section of this Booklet (page 19).

Restoring corrosion protection

Please take care that anti-corrosion material is replaced when your car is repaired after body or chassis damage.

BMW NA will not accept any liability for any parts and accessories not approved by BMW.

Underbody maintenance

The underbody has to be cleaned at least once a year, in Spring, with plain water in order to remove mud, chemical sediments and other deposits. If those materials are not removed, corrosion (rust) will occur on metal components.

Your BMW center will do this anti-corrosion service for you.

Do not apply additional undercoating or

rust-proofing on or near the exhaust manifold, exhaust pipes, catalytic converter or heat shields. During driving, the substance used for undercoating could overheat and cause a fire.

BMW Roadside Assistance

The BMW Roadside Assistance Program reflects BMW’s commitment to your complete satisfaction with the BMW ownership experience.

It’s available for U.S. version BMWs in all 50 states, Canada, and Puerto Rico 24 hours a day, 365 days a year.

It’s a valuable benefit provided to you at no additional cost. (Subject to certain limitations and exclusions noted on page 11).

The BMW Roadside Assistance Program is not a warranty and does not affect your rights under the New Vehicle Limited Warranty.

Services provided by a third-party business partner.

BMW Roadside Assistance Smartphone Application

The free BMW Roadside Assistance Smartphone app dispatches fast, reliable service to your BMW. For more details and to download the app for your iPhone姞, BlackBerry姞, Android™ or Windows Mobile姞 Smartphone, visit http://roadsidemobile.com/bmw

Owner’s Eligibility

You are covered if your vehicle is: 䉯 A new BMW automobile, distributed by

BMW NA, and purchased at an authorized BMW center, OR;

䉯 A new BMW automobile, purchased under the

BMW NA European Delivery Plan, OR;

䉯 A new, U.S. version, BMW automobile

purchased under the Diplomatic or Military Sales programs, operated in any of the 50 states, Canada and Puerto Rico.

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