LIMITED WARRANTY
BlueStar® Cooking Appliances, BlueStar® Ventilation Hoods, Prizer Hoods® Ventilation Hoods and
Abbaka Ventilation hoods and remote blowers
Before using your Product, please read this Limited Warranty and Arbitration Clause carefully to
understand your rights.
This Warranty is provided to you by Prizer-Painter Stove Works, Inc. (“Prizer-Painter”), which warrants
the parts of your BlueStar® cooking appliance, BlueStar® ventilation hood, Prizer Hoods® ventilation hood,
or Abbaka ventilation hood or remote blower (“Product”), as described below.
This Warranty covers the owner of the residence in which the Product is installed, and his or her spouse
(“Owner” or “You”).
Products Covered
This Warranty applies only to BlueStar® cooking appliances, BlueStar® ventilation hoods, Prizer Hoods
ventilation hoods and Abbaka ventilation hoods and remote blowers purchased in the continental U.S. and
Canada on or after April 1, 2019. This Warranty applies only to Product sold by a BlueStar® authorized
dealer or Prizer-Painter directly for use in residential properties only. Products must be installed by a
qualified, licensed installer. Any service call deemed to be the result of improper installation shall be the
responsibility of the owner. This Warranty is also void if the original factory installed serial number is
altered or removed from the Product.
Products Not Covered
This Warranty does not apply to Products installed or used in any commercial or other non-residential
property such as, but not limited to, day care facilities, hotels, motels, firehouses and nursing homes. This
Warranty does not cover Products installed outside the U.S. or Canada. This Warranty does not apply to
gas type conversions on cooking appliances not completed by a certified gas technician, licensed plumber
or certified BlueStar® servicers.
Full Two-Year Warranty
Product Registration is not required to obtain Warranty Coverage but is highly recommended for optimal
servicing and affects the length and certain remedies available under the warranty.
If the Product is properly registered within 90 days of Installation Date: For two (2) years from the date
that the Product is originally installed, this Warranty covers all parts and labor to repair or replace, at our
discretion, any functional component of the Product, that is defective in materials or workmanship.
Replacement service will only be provided if and when attempts to repair the Product have been
exhausted. Such repair or replacement service must be performed by a factory authorized service agent
located within 100 miles roundtrip from the location of the Product. Service will be provided during
normal business hours. The Owner will be responsible for any and all costs associated with additional
mileage, non-standard service or overtime, and special equipment required to remove the Product so that
service may be performed. Prizer-Painter reserves the right to deny warranty coverage for excessive
installation delays.
For products not properly registered: For one (1) year from the date that the Product is originally installed,
this Warranty covers all parts and labor to repair or replace, at our discretion, any functional component
of the Product, that is defective in materials or workmanship. Replacement service will only be provided
if and when attempts to repair the Product have been exhausted. Such repair or replacement service must
be performed by a factory authorized service agent located within 100 miles roundtrip from the location
For further information about this warranty,
contact Prizer-Painter Customer Service at 1-800-449-8691
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of the Product. Service will be provided during normal business hours. The Owner will be responsible
for any and all costs associated with additional mileage, non-standard service or overtime, and special
equipment required to remove the Product so that service may be performed. Prizer-Painter reserves the
right to deny warranty coverage for excessive installation delays.
Limited Cosmetic Component Warranty: This Warranty covers the repair or replacement of all
cosmetic component flaws for thirty (30) calendar days from the date of delivery of the Product to the
owner’s home from a BlueStar® authorized dealer. Cosmetic components include top grates, ring grates,
plate rail, kick panel, body sides, glass, control panel, door panel, back guards, oven seals), front sides of
hoods, and hoods strapping. Cosmetic components flaws include visible chips, scratches, dents, provided,
however, that cosmetic flaws caused by freight damage are excluded.
Limited Warranty on Floor Models Not Used For Demonstration: Floor Models are covered by a one
(1) year limited functional parts and related services warranty, with proof of date of installation. There is
no cosmetic warranty of any kind for floor models.
Limited Warranty on Floor Models Used For Demonstration: Floor Models used for demonstration
are covered by a ninety (90) day limited parts warranty only, with proof of date of installation. There is
no service or cosmetic warranty of any kind for floor models.
Limited Warranty on Product Refurbished
Refurbished Products are covered by a six (6) months limited functional parts and labor warranty, with
proof of installation, as well as an additional six (6) months limited parts warranty. There is no cosmetic
warranty of any kind on Refurbished Product.
Registration
Registration is strongly recommended. While not necessary to effectuate warranty coverage, it is the best
way for Prizer-Painter to communicate with you about important events and also provides additional
warranty coverage. TO REGISTER, please fill out the “Performance Checklist and Warranty Form”
located online at www.bluestarcooking.com/support/product-registration. Or mail the form located in the
back of the Product Use and Care Manual to: Warranty Department, Prizer-Painter Stove Works, 318
June Avenue, Blandon, PA 19510-9566.
Obtaining Warranty Service
If a Warranty claim is not submitted as required, such claim will be invalid and will not be honored.
To obtain Warranty service, where applicable, the Owner must call the Service Center (toll free: 1-800449-8691) or fill out the online form at www.bluestarcooking.com/service to report a warranty claim, and
may be required to, at the time, provide (1) the model number of the Product, (2) the serial number of the
Product, (3) proof of delivery, (4) a signed installation receipt, (5) a description of the claimed defect, and
(6) proof of purchase of the Product, including the original retail receipt or invoice to establish the
Warranty Period. Prizer-Painter must be given an opportunity to inspect any Product subject to a
warranty claim. All warranty related service repairs must be performed by a factory authorized service
agent.
For further information about this warranty,
contact Prizer-Painter Customer Service at 1-800-449-8691