BlackVue DR350 User Manual

DR350

User manual

Ver 3.70

www.pittasoft.com

Contents

Getting Ready

Using the

BlackVue

BlackVue

Software

Other Information

2 Before Using This User Manual

3 Safety Instructions

4 BlackVue Features

5 Checking the BlackVue Package Content

6 Checking the main body of the BlackVue

7 Installing the BlackVue

11 Recording

13 Playing a Recorded File

16 Running BlackVue Software

17 The Screen Organization

18 Playing a Recorded File

20 Saving as an Image or Video File / Printing

21 Configuring Your BlackVue Set-up

26 Installing the BlackVue Software

27 Upgrading the Firmware

28 Product Specifications

Getting Ready

Before Using This User Manual

Thank you for purchasing Pittasoft’s BlackVue. This product is a vehicle drive
recorder.

X

Make sure to read this manual thoroughly in order to use the BlackVue correctly.

X

Pittasoft will continue to add new functions and enhancements and apply new
technologies to this product. Any information and specifications contained in this
manual can be changed without prior notice to users.

X

The screenshots and figures presented in this manual may differ from the actual
appearances of the product.

Conventions

Icon Name Meaning

Indicates that the accompanying function may not operate or be

Caution

]

N

disabled.

Indicates a tip or supplementary description to help you operate the

Note

accompanying function.

Warranty

X

Pittasoft co., Ltd shall not be held responsible for any accidental loss or damage to the
product due to misuse by the user.

X

This product is designed to record/store the scene of a vehicle accident. However, it
does not guarantee that it is an exact recording of all accidents. A minor impact that
does not trigger the impact sensor may fail to record an event scene.

X

This product is a device that assists you to work out the circumstances of the
accident. Pittasoft co., Ltd shall not be held responsible for any damage or loss
(financial, business or indirect) occurring from an accident.

2

Getting Ready

The following instructions are given to ensure your safety and prevent the loss
of property. Read them thoroughly and use the product correctly.

Do not disassemble, repair, or remodel the product.

]

This may result in electrical shock, fire or damage to the product. Contact a
service center when your product needs to be repaired. Your warranty will be
voided if you have disassembled, repaired, or remodeled the product yourself.

When cleaning the product, do not spray water directly onto the main body of the

]

product. Be careful that water does not enter the product and that it is not wet.

This may result in electric shock, fire or a product malfunction.

Do not spray cleaner directly onto the surface of the product.

]

This may result in discoloration or cracks and may cause a product malfunction.

Do not impart any force to the product. Be careful that no foreign material enters

]

the product.

This may result in a product malfunction.

Never operate the product while you are driving.

]

You may be distracted, resulting in a car accident. Make sure to operate the
product after stopping your car in a safe location.

Do not install the product in a location that hinders your driving or visibility.

]

This may result in an accident.

The recorded scenes may be displayed faintly or distorted if the front window of

]

your car is tinted excessively.

Safety Instructions

The optimal temperature range for guaranteed quality is between 0°C and 50°C.

]

In the mid-summer or winter seasons, the video quality may deteriorate a little.

This product uses a camera. The quality of the recorded scenes may be degraded

]

in extreme situations, such as when the brightness changes rapidly, when entering
or exiting a tunnel, or when the light is too strong at high noon, or when there is no
light source at midnight.

If the power to the product is disconnected due to a big accident, no scenes will

]

be recorded.

3

Getting Ready

4

BlackVue Features

Normal Re cording

Records all circumstances while dr iving in high quality video.

Parking Recording

Automatic parking mode is provided. If the movement of the vehicles is
not detected for a pre-deter mined period of time (by G-sensor), the mode
automatically switches to parking mode. If the movement of the vehicle
continues, the parking mode is automatically ca ncelled. In th e parking mode,
recordings are made only when a movement is detected by the camera (motion
detection) or an impact is impar ted (G-sensor). (Created by Pittasof t’s advance d
securit y and safet y technologies.)

Event (G-Sensor) Recording

When an impact is impar ted to your car while you are driving, the BlackVue’s
built-in G-sensor detects this automatically and starts recording the event.

Sound Reco rding Function

Since the BlackVue has a built-in microphone, the surrounding sounds are also
recorded when the video scenes are recorded.

Convenient Recording View

BlackVue video is saved in MP4 format so that you can easily view the recordings
using a general video player (smart phone / navigation).

Suppor t dedicated Softwa re

User-friendly BlackVue software is provided that enables convenient video search
and view and provides various additional functions.

Stylis h and Convenient Design

The soft an d cylindrical desig n makes the inside of your car more st ylish. In
addition, you ca n easily adjust the angle of the camera and capture the inside of
your car.

Voice Guide Function

You can easily use the Blac kVue as it guides you with voice instructions for the
operations you should pe rform.

High Resolu tion Images

By applying up-to-date H.264 compression, the BlackVue provides a maximum
high VGA (640X480) resolution and ef ficient storage space.

Getting Ready

Checking the BlackVue Package Content

Check the product and the accompanied accessories contained in the product
package.

NIf there is any problem with the accessories, contact your local product distributor.

NThe accompanied accessories can be changed without prior notice.

BlackVue User manual

Video OUT Cable Video IN Cable Power cable

Cable holde rs Double-sided tape

Micro SD card

(Including the BlackVue Software)

(A spare unit for mounting

the BlackVue onto the vehicle.)

Micro SD card reader

5

Getting Ready

Checking the main body of the BlackVue

Check the main body of the BlackVue.

NFor more information on the use of each part, refer to the relevant page.

Micro SD card slot

6

Recording LED indicator

[AV OUT] terminal

( See page 10)

Camera lens

Holder

Holder lock button
( See page 10)

[DC IN] terminal ( See page 8)

Microphone

Buttons on the main body
(Parking Recording Button)
( See page 11)

Using the BlackVue

Installing the BlackVue

Inserting / Removing a Micro SD Card

Press the Micro SD card lightly

1.

and slide it into the BlackVue in the
direction shown in the figure.

NTo remove the Micro SD card, press

it lightly and it will eject.

NBefore you insert an SD card into

the BlackVue, turn the BlackVue off.

Caution When Using a Micro SD Card

]

• Insert/Remove the Micro SD card while the BlackVue is turned off.
(Ensure that all the LEDs of the BlackVue are turned off.)

• Do not remove the Micro SD card while the BlackVue is reading or writing data.
This may corrupt the data or result in a product malfunction.

• Check the data stored on the Micro SD card periodically to ensure that the product
operates normally.

• Use a Micro SD card provided by Pittasoft. Using a card from other companies may result
in data corruption or a product malfunction.

• The Micro SD card is an expendable item. Replace it with a new one if it has been used for
an extended period of time.

• Make sure to back up important data to another storage medium. We do not provide a
warranty for any corrupted data that occurs while using the product.

7

Using the BlackVue

Installing the BlackVue

Installing the BlackVue in a vehicle

Stop the engine and remove the key

1.

from the ignition.

NInstall the BlackVue in a well-lit and safe

location.

Insert a Micro SD card into the BlackVue.

2.

NFor more information on using the

Micro SD card, refer to page 7.

Attach the BlackVue to a windshield of

3.

your car using double-sided tape.

NWe recommend that you install the

BlackVue behind the rear view mirror.
The lens of BlackVue should be located
on the center of the vehicle.

NInstall it in a location that does not

hinder your visibility.

NWipe all foreign material and moisture

from the surface to which the double­sided tape will be attached using a soft
and dry cloth.

NIf the product is installed on a window

hot wire, this may cause the hot wire
to be damaged when removing the
product later.

NIf the BlackVue happens to be removed

from the holder, refer to page 10.

d

d

d

Connect the [DC IN] terminal of the

4.

BlackVue and the cigarette jack of
your car using the power cable.

NFor parking mode, connecting the

POWER MAGIC (a battery power
controller) is recommended.

8

NUse a multi power leads, in case

BlackVue is used with other car device.

d

Tie the power cable.

5.

NUse the provided cable holder, if

necessary.

Adjust the position of the camera

6.

lens of the BlackVue.

NThe BLACKVUE logo should be

slightly further down than horizontal.

NCheck the data saved during a test

drive. Adjust the lens position, if
necessary.

NIf you connect a mobile video device

(smart phone/navigation), you can
adjust the angle of the lens viewing
the video. ( See page 10.)

Start the engine. Check whether the

7.

d

BlackVue is installed correctly.

NWhen the BlackVue is installed

correctly, its LED will turn on.

Caution When Installing the BlackVue

]

• Installing or operating the product while you are driving may cause an accident. Stop your
car at a safe location and install or operate the product.

• If you smell any strange smells or the cigarette jack emits smoke, stop using the product
and contact your local product distributor.

• Dust in the cigarette jack may cause excessive heat or fire. Clean it periodically.

• Frequently check whether the main body of the product is installed securely. The BlackVue
may fall due to vibrations and result in personal injury or damage to the product.

• Pittasoft is not liable for any product damage or personal injuries that occur due to an
accident or carelessness.

9

Using the BlackVue

Installing the BlackVue

Connecting the BlackVue to an AV Product

Video OUT Cabl e Video IN cable*

Connect the BlackVue’s [AV OUT] terminal to the AV unit using

1.

the Video OUT/IN cable (accessory).

NYou can view the real-time video of the BlackVue through the connected AV

product.

NYou cannot play the files recorded by BlackVue.

NIf you use the [AV OUT] port of BlackVue, the frame rate decreases.

NHowever, some navigation systems are not compliant with the provided Video

In* cable. Refer to the user manual for the navigation system to check the
compatibility with the provided Video In cable.

Removing the BlackVue from the Holder

10

While pressing the [LOCK] button for the holder, pull the main body of the

1.

BlackVue as shown in the figure.

The main body of the BlackVue is easily removed from the holder.

2.

NAssembling it into the holder : Align the grooves of the main body of the

BlackVue with those of the holder and slide the main body into the holder until
you hear a click.

Using the BlackVue

Recording

Using the Normal Recording Function

Start the engine.

BlackVue turns on and starts the Normal Recording function. BlackVue records
all the videos while the power is on.

NIf you connect BlackVue with POWER MAGIC (a battery power controller), it is

always on.

NIf you select [Normal record Off] in the [Normal Record] in the Set-up screen, this

function will be disabled ( See page 22).

Using the Parking Recording Function

Using the Parking Recording Function
[Automatic Parking Mode] is set by
default. ( See page 23.)

NIf the movement is not detected for 10

minutes (by G-sensor), it automatically
switches to parking mode.

NIf the movement is detected for 30 seconds

in succession, the parking mode is automatically cancelled.

NTo immediately activate or deactivate the parking mode, press the BlackVue main

body’s button.

In the parking mode, recordings are made only when a motion is detected by
the camera (motion detection) or an impact is imparted to your car (G-sensor).

For parking mode, connecting the power of the BlackVue to the POWER MAGIC (a

]

battery power controller) is recommended.

Motion Detection Algorithms

• This technology is for camera to detect movements.

• The proprietary security solution technology of the IP security camera specialized company,
PITTASOFT is adopted for motion detection.

11

Using the BlackVue

Recording

Using the Event Recording Function

When the vehicle is running or parked, if the BlackVue detects an impact over
a pre-determined threshold, the video of the before and after is automatically
recorded.

NGo to the setup screen and adjust the settings for [G-Sensor] under Sensitivity.

(

See page 24). It is possible to configure different [G-Sensor] settings for the



normal recording and parking recording functions.

G-Sensor (3 axis acceleration sensor)

• BlackVue detects impact with the G-sensor and recording the video.

• G-sensor is 3-axis gravity acceleration sensor that detects an impact in X (forward and
backward), Y (left and right) and Z axis (upward and downward).

• You can play the G-sensor information of the recorded file by using the BlackVue software.

• The G-sensor value measured by BlackVue cannot be used as an evidence for traffic
accident.

Turning off the BlackVue

Stop the engine.

The BlackVue will turn off after about 5 seconds. All LED indicators of the
BlackVue will turn off.

NWhen the POWER MAGIC (a battery power

controller) is connected, separate the power cable
connected to the BlackVue.

12

Using the BlackVue

BlackVue recordings are saved in MP4 format so that you can easily play the
recorded files using a general video player (PC, smart phone or navigation)
without file format conversion.

NBlackVue recording files are saved in the

‘Record’ folder of the SD card.

Playing a Recorded File

Playing Recorded Files with a smart phone

Downloading BlackVue applications

• Pittasoft provides useful BlackVue specific applications for

your reference. User can use this feature only with smart­phone supporting the SD card section.

• Access Android Market  Search for BlackVue 

Select an application  Download

Turn off your BlackVue product and remove the

1.

SD card from it.

Insert the SD card into your smart phone.

2.

NYou can play the recorded video in a smart phone

supporting the micro SD card.

From the main menu on your smart phone,

3.

select the BlackVue application. The BlackVue
viewer will be opened.

NThe video can be played using your smart phone’s

video player.

d

d

d

Tap on a video clip. The video clip will be played.

4.

NIf there are a number of files in the SD card, file

loading may take some time.

13

Using the BlackVue

Playing a Recorded File

Playing Recorded Files with a Navigation

Insert the SD card into the SD card adaptor. Then insert the adaptor (with

1.

the SD card inserted) into the SD card reader.

Connect the SD card reader to the navigation system.

2.

Tap a play-related icon and select the removable disk that contains the

3.

video clips.

Tap on a video clip. The video clip will be played.

4.

NPlaying a video clip may differ depending on the device model. For more

information, refer to the user manual of the navigation system.

NIf there are a number of files in the SD card, file loading may take some time.

14

Playing Recorded Files with a PC

Insert the SD card into the SD card adaptor. Then insert the adaptor (with

1.

the SD card inserted) into the SD card reader.

Connect the SD card reader to the PC.

2.

Double-click the “BlackVue.exe” file in the “Applications” folder of the SD

3.

card. The BlackVue software will be launched.

Tap on a video clip to play it.

4.

NFor PC video player, you have to install H.264 video codec and AAC audio

codec for normal playback.

NWhen you play the files on a PC, using BlackVue software is recommended.

( See page 16)

15

BlackVue Software

When playing a BlackVue recording file on a PC, use the BlackVue player
software.
BlackVue software enables convenient playing and management of BlackVue
recording files.

NYou can use the BlackVue player directly without installing the program.

Insert the SD card into the SD card adaptor. Then insert the adaptor (with

1.

the SD card inserted) into the SD card reader.

Connect the SD card reader to the PC.

2.

Double-click the “BlackVue.exe” file in the “Application” folder of the SD

3.

card. BlackVue sof tware runs.

NTo install the BlackVue software onto the PC, refer to page 26.

Running BlackVue Software

16

BlackVue Software

The Screen Organization

Recorded
Date

1 Display Calibration / Flip / Overlay /

Date·time display but ton ( See page 19)

2 Play Control buttons

Types of Recorded Files

: Indicates a Normal Reco rding file. This is shown in green in the timeline.

: Indicates an Eve nt Recording file. This is shown in amber in the timeline.

: Indicates a Parking Recordin g file. This is shown in blue in the timeline.

Play Control Bu ttons

: Plays the selected file.

: Stops the selected file.

: Pauses the selected file.

Zoom In/Out

(Adjust using th e mouse’s scroll wheel)

Playing
Screen View

3 Control the Playing Speed /

Control the Volum e

4 Play Time

/ : Moves forwa rd/back ward by one frame.

/ : Plays the previous/next file.

BlackVue
Version information

Save Image
Save Video
Print
Set-up

G-Sensor View

File List

Timeline

17

BlackVue Software

Click the [ Browse] button and

1.

select the folder in which the file is
located.

NThe files contained in the selected

folder are displayed in the list.

Double-click the file you want to

2.

play. (Alternatively, select the file and
click the button.)
The selected file starts to be played.

NScroll mouse wheel to Zoom In/Out

in Playing Screen View.
(Min. 0.5X ~ Max. 2.0X)

NYou can control the playing speed

from 0.5x to 2.0x speed.

NTo list only the files with the types

you specify, select or deselect the
buttons in the [Select Types] section.
(All types are selected by default.)

NSelect the checkbox in the date, the

files of selected date in the Timeline
appears in the list.

The recorded file is MP4 format.

• BlackVue saves recordings in MP4 format so that you can easily view the recordings using
a video player supporting MP4 format.

Playing a Recorded File

18

Adjusting the Screen

X

(Display Calibration)

Corrects display distortions.

X

(Flip)

Flips the display vertically.

X

(Overlay)
Activates the overlay feature supported by
the graphics card.

X

(Date-time button)
The date and time has been made appear on top left of the screen.

Using the timeline

By using the timeline, you can view the recordings for each hour of the selected
date at a single glance. In addition, you can easily search/play a file for the hour
you require.

X

Select the date.  2 Select the hour. (You can only identify the types of recorded

1

files.)  3 Select the minutes.  4 Select the seconds.  View the recording made
at the selected time.

NRed circle: Indicates that there is at least one file recorded during the date.

Yellow circle: Indicates the selected date.

19

BlackVue Software

Saving as an Image or Video File / Printing

Saving the Selected Screen as an Image File / Printing

Pause the file by clicking the button while it is being played. Select the

1.

scene you want to save.

NTo select the scene you want, select the seconds in the timeline or seek the

scene by using the / buttons.

Click the button. Check the path in which the file will be saved and

2.

then click the Save button. The selected scene is saved as an image (jpeg
or bmp) file.

Click the button. The selected scene is printed.

3.

Copying a Recorded File

Select a recorded file you want to copy in the File List.

1.

Click the button. Check the path in which the file will be saved and

2.

then click the Save button

20

BlackVue Software

Click the button. The Set-up screen is displayed.

1.

Configure your BlackVue Set-up.

2.

Select the drive to which the Micro SD card is connected.

3.

Click the [Save & Close] button.

4.

NBefore clicking the [Save & Close] button, check that you correctly selected

the drive to which the Micro SD card is connected. If the settings are not saved
on the Micro SD card, your configuration of the BlackVue Set-up will not be
performed.

NTo reset the settings to their default values, click the [Reset] button.

Insert the Micro SD card containing the saved Set-up into the BlackVue.

5.

They are applied to the BlackVue automatically.

Configuring Your BlackVue Set-up

Setting the Basic

Select the drive to which a Micro SD card is connected.

]

1

2

4

3

21

BlackVue Software

Configuring Your BlackVue Set-up

1 Time Zone

Select the time zone where you are using the BlackVue. This set ting is used for the
time information for recorded files.

2 Image Setting

X

Image Quality: Set the image quality for recorded files. The higher the image quality,
the larger the file.

X

Frame Rate: Set the frame rate for recorded files.

X

Brightness: Controls the brightness of the recording.

3 ETC

X

LED On: Allows you to selectively turn LEDs on or off.

X

Voice Alarm: The BlackVue product plays voice messages during certain events.
This option allows you to selectively enable/disable the voice messages.

X

Alarm Volume: Allows you to adjust the volume of the voice messages.

X

AV Out Option: Select the video output option.

4 Recording Setting

X

Normal Record

• Normal Record On: Records all situations while you are driving.

• Normal Record Off: Records only the situations for Event Recording and Parking
Recording (Parking mode only).

X

Voice Record: Select whether to use the Voice Recording function.

22

X

Date and Time Display: Adds the date and time to the bottom left of the recording.

X

Record File Unit: Sets the Recording File Unit when a file is saved.

X

Event Recording File Protection (Storage Allocation): Storage Allocation: When
the storage is full, the oldest file is automatically deleted to record a new video.

• By time: When the storage is full, the oldest file is automatically deleted regardless
of its type.

• By type: You can allocate storage space to each file type separately. When the
storage is full, a new video file is recorded after deleting the oldest file of the same
type. Even in this mode the event file can be deleted, so please be careful.

If the event recording limit is full

]

• Event recording files are also deleted from the oldest one. Take care so that necessary files
are not deleted. Backup those files onto another storage device.

X

Automatic Parking Mode: If no movement is detected by G-sensor for 10 minutes,
the product automatically switches to parking mode. If the G-sensor detects the
movement of the vehicles for at least 30 seconds, the product automatically switches
to normal recording mode.

NThe time and function to switch to the parking mode may be affected by the level

of the impact of the vehicle.

23

BlackVue Software

Configuring Your BlackVue Set-up

Setting the sensitivity

1

2

1 Sensitivity for Normal Recording

Determines the sensitivity threshold of the G-sensor for the event recording function
in permanent recording mode.

2 Sensitivity for Parking Mode

Determines the sensitivity thresholds of the G-sensor and the motion detector for
the event recording function in parking mode.

24

Advanced sensitivity setting

Click the Advanced button for each of the settings. You can configure the
sensitivity while watching a recorded video.

Open a recorded video (1). Play the video (2).

1.

Configure the sensitivity while watching the video.

2.

X

G-sensor sensitivity setting: Adjust the sensor area moving the adjustment
bar up or down. If the sensor area increases the sensitivity decreases, and if the
sensor area decreases the sensitivity increases(3)

To record the current status To not record the current status

Make the sensitivit y area smaller so

that the current G-sensor graph is

outside the sensor area.

X

Detection sensitivity: Adjust the sensitivity by moving the adjustment bar to
the left or right.(4)

NDepending on the user-configured sensitivity, if an event to be recorded by the

event recording function is detected, the border of the video play screen blinks.

Click the [Save & close] button.

3.

Widen the sensitivity area so that

the current G-sensor graph is in the

sensor area.

25

Other Information

Insert the micro SD card(accessory)

1.

into the PC. ( See page 15)

Double-click the ‘BlackVueSetup_E.

2.

exe’ file on the Micro SD card.

Follow the directions presented by

3.

the Setup program until you finish
the installation.

Check that a shor tcut to the

4.

BlackVue Software is created on the
Windows Desktop.

NDouble-click the shortcut to the

If the version of the firmware is higher than that of the software,

]

the recording file will not be played

• Check the versions of the software and the
firmware.

• If the version of the software is lower, install
the software newly.

Installing the BlackVue Software

BlackVue Software to run the
program.

26

Other Information

Firmware upgrade refers to upgrading the product by downloading a new
version of firmware. By upgrading the firmware to the latest version, you can
use BlackVue in better environment.

Insert the micro SD card into the PC.

1.

( See page 15)

Go to the ‘www.blackvue.co.kr/

2.

en’
firmware upgrade file.

Double-click the firmware upgrade

3.

file. Perform upgrade according to
the instructions on the screen.

NUpgrade the SD card to the new

NWhen the upgrade is complete, the

Insert the micro SD card containing

4.

updated firmware into the turned-off BlackVue.

Turn the BlackVue on. The BlackVue automatically updates the firmware.

5.

Take care not to cut the power off while updating the firmware.

]

Formatting the Micro SD card

]

• It is recommended that you format the Micro SD card once a week.

• If the recorded video does not play smoothly, format the Micro SD card.

• To ensure the stable operation of the card, format the Micro SD card using the official
program recommended by the SD card association. For more information about formatting,
refer to the Pittasoft website (www.blackvue.co.kr/en).

• Backup any important data stored on the Micro SD card to your PC.

• When formatting is complete, upgrade the firmware. If the default files are not on the Micro
SD card, the BlackVue recording will fail.

Upgrading the Firmware

webpage and download the

firmware.

BlackVue software is installed. If you
don’t want to install the software,
press the Cancel button.

27

Other Information

Compression Format H.264

Memor y or Storage Dev ice Micro SD card (Maximum 16GB)

Video Output Composite

Dimensio ns

Power Supply 12V / 24V DC

Power Consumption 12V / 0.12A

Operation Temperature -20°C ~ 60°C

❏

LED Status

Status

Recording

No SD card Off Fast blinking

28

Storage shortage Orange on -

Product Specifications

Camera ¼" CMOS sensor / 320,000 pixels

Resolution VGA(640X480) / Max 30 fps

Audio AAC LC

View Angle Diagonal: 121° / Horizontal: 94° / Vertical: 69°

Recording

Weight 70 g

Booting Off Normal blinking

Normal Orange blinking -

Event Red normal blinking -

Parking Green blinking -

Power off Red/Green cross blink ing -

Normal Re cording,
Event (G-Sensor) Recording,
Parking Recording (Motion Detection Algorithms)

Diameter: 32.0 mm (1.26 inch)
Length: 101.3 mm (3.99 inch)

LED

REC

Button

Warranty

• The warran ty of this produ ct is 1 year from the pu rchase date.

(The war ranty per iod for acces sories such as the batter y and Micro SD card: 6 months)

• Pittasof t provides the following wa rranty for o ur product in ac cordanc e with the Consu mer Dispu te Resolutio n
Criteria (an nounced by th e Korean Fair Trade Comm ission). When a se rvice is requested, Pit tasoft or an authorize d
partne r will provide th e servic e.

• When a non-c ommercia l product is u sed as a comme rcial produ ct, the warrant y period is reduced to 1/2 the
origina l period.

Product Name (M odel Name) Serial No.

Purchase Date YY MM DD Local Product Di stributor

Customer Infor mation Addre ss / Phone

Type of damages to consum ers

Performa nce
or functiona l
malfuncti ons
that occur whil e
using the produ ct
normally

When a failure occ urs due to the fault of the consumer

- A product fail ure or malfunction due to the inc orrect handling by the
user (a fall, impact, damag e, unreasonable operation s, etc.) o r the
incorrect us e of the product

- When a failu re occurs because of the use of a compo nent which is
not specified by Pit tasoft or a separately sold a ccessory

- When a failu re occurs because of a repair or mod ification by the
consumer or a thi rd party and not becaus e of Pittasoft’s servic e
personnel

- A product fail ure or damage due to the intention or faul t of the
consumer

Other cases

- When a failure occu rs due to a natural disaster

- When the lifetime of an ex pendable part come s to an end

When an impor tant repair is required wit hin
10 days of the purchase

When an impor tant repair is required for
an replaced pro duct within 10 days after a
replacemen t

When the same fai lure occurs three or
more times

When the same fai lure occurs four or
more times

When the compa ny loses the product for
which the cons umer requested a repair

When the repair c annot be done because the
company does not h ave a part within the part
retention perio d

When the repair c annot be done even though
there is a part for re pair

Within the war ranty period A fter the warranty per iod

Replace the pro duct or
refund the purch ase price

Refund the purc hase price Not applicable

Free repair Repair with fee

Replace the pro duct or
refund the purch ase price

Replace the pro duct or
refund the purch ase price

Replace the pro duct or
refund the purch ase price

Replace the pro duct or
refund the purch ase price

Repair with fee Repair with fee

• This warra nty is only val id in the countr y where the product is purch ased.

Applied Warr anty

Not applicabl e

Repair with fee

Refund the depr eciated
purchase pri ce plus 10%

Not applicabl e

Not applicabl e

ww w .p i t t as o f t . co m

Pittasof t (Head Office)

Address #1113, Newtic astle, 429-1, Gasan-do ng, Geumcheon-gu, Seoul, 153-779, Korea

Hompage www.blac kvue.co.kr/en Email sales@ pittas oft.com

CS 82-2-2626-8800(#2) FAX [phone]