User Guide
A Mobile Worker Safety Device
Complementing Loner Mobile
Alert. Locate. Respond.
SureSafe™
Safety Monitoring conrmation light
1
Legal Notices
Information in this document is subject to change without notice. This document is provided “as is” and Blackline Safety Corp. (“Blackline”) and its aliated
companies and partners assume no responsibility for any typographical, technical or other inaccuracies in this document. Blackline reserves the right to
periodically change information that is contained in this document. However, Blackline makes no commitment to provide any such changes, updates,
enhancements or other additions to this document to you in a timely manner or at all.
Copyright © 2016 Blackline Safety Corp. All rights reserved.
Except as expressly provided herein, no part of this manual may be reproduced, copied, transmitted, disseminated, downloaded, or stored in any storage medium,
for any purpose without the express prior written consent of Blackline Safety Corp. (“Blackline”). Blackline hereby grants permission to download a single copy of
this manual onto some form of electronic storage medium to be viewed and to print one copy of this manual or any revision hereto, provided that such electronic
or printed copy of this manual must contain the complete text of this copyright notice. Further, any unauthorized commercial distribution of this manual or any
revision hereto is strictly prohibited.
The Blackline families of related marks, images and symbols, including Loner Duo, Unit, FDU, Loner Mobile, Loner GPS, Ultimate Sense, Protect. Share. Connect.
and Blackline are the exclusive properties and trademarks of Blackline Safety Corp. All other brand names, company names, trademarks and service marks are the
properties of their respective owners.
Warranty
Your Loner Duo powered by Blackline is warranted against defects in materials and workmanship for up to one year from date of purchase. For further details
regarding your Blackline warranty, please refer to your Terms and Conditions of Service.
More Information and Support
Visit http://blacklinesafety.com for more information.
Declaration of Conformity
Blackline Safety hereby declares that this product incorporating Radio and Telecommunications Terminal Equipment functionality is in compliance with
the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the original Declaration of Conformity is available at: www.
blacklinesafety.com/ce
FCC Compliance
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference in a residential instal lation.
Operation is subject to the fol lowing two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation. Changes or modications not expressly approved by the manufacturer could void the user’s authority
to operate the equipment.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interfer ence will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
§ Reorient or relocate the receiving antenna.
§ Increase the separation between the equipment and receiver.
§ Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
§ Consult the dealer or an experienced radio/TV technician for further assistance.
Industry Canada Compliance / Notication d’Industrie Canada
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. / Ce dispositif est conforme
au(x) format(s) RSS libre(s) d’Industrie Canada. Son fonctionnement est assujetti aux deux conditions suivantes : (1) Cet appareil ne peut causer d’interférences
nuisibles, et (2) cet appareil doit accepter toute interférence reçue, y compris les interférences pouvant provoquer un mauvais fonctionnement du dispositif.
RF Exposure Statement / Déclaration d’exposition RF
For body worn operation, Loner Duo has been assessed for RF exposure and meets the requirments of FCC KDB447498 and IC RSS-102. / Pour utilisation sur le
crops, Loner Duo a été évalué pour l’exposition aux RF et répond aux exigences de la FCC KDB447498 et IC RSS-102.
2 || USER GUIDE
Table of Contents
Safety Precautions
DANGER .................................................................................4
WARNING ................................................................................4
Getting Started
Service Activation ........................................................................6
Overview
Requirements ............................................................................7
Contents.................................................................................7
Using the Loner Duo
Loner Duo Hardware Details..............................................................8
Charging Loner Duo ....................................................................10
Pairing Loner Duo with a Smartphone...................................................11
Using Your Loner Duo (previously paired)................................................12
Turning the Loner Duo O ..............................................................12
Loner Duo Light Behaviour..............................................................13
Loner Duo Annunciation Patterns .......................................................13
3
Alerts
Alerts ...................................................................................14
Initiating an Emergency Alert (Emergency Latch Use)....................................15
Initiating a Silent Emergency Alert.......................................................16
About Activity/Motion Monitoring ......................................................17
Missed Check-in Alert ...................................................................18
About Low Battery Detection ...........................................................18
Specications
Specications for Loner Duo.............................................................19
Loner Duo Care
Considerations Regarding Use and Storage of
Loner Duo ..............................................................................20
Customer Care
Customer Care for Loner Duo............................................................20
4 || USER GUIDE
Safety Precautions
Blackline takes your safety and the safety of those around you very
seriously. It is important for you to be aware of the following precautions.
DANGER
Do not place a Blackline Product in or near an open ame or in the presence
of ammable gases or fumes.
Operation of any electrical equipment in potentially explosive atmospheres
can constitute a safety hazard.
WARNING
When in a hospital or other health care facility, observe the restrictions on
the use of mobile devices, such as cellular phones. Do not operate Blackline
products where you are not able to operate your mobile/cellular phone.
Switch Blackline products o before boarding an aircraft and make sure that
it cannot be inadvertently turned on. The operation of wireless appliances,
including Blackline products is forbidden aboard aircraft to prevent
interference with communication systems.
Road safety comes rst. Do not operate a Blackline product while you are
driving a vehicle. Park your vehicle before operating a Blackline product, or
using your mobile phone to interface to the Blackline service.
Electrical equipment may be hazardous if misused. Operation of this product,
or similar products, must always be supervised by an adult. Do not allow
children access to the interior of any electrical product and do not permit
them to handle any cables.
5
§ Do Not operate Blackline products outside their specified operating temperature.
Consult the specifications section.
§ Do Not store Blackline products outside their specified storage temperature.
Consult the specifications section.
§ Do Not operate Blackline products outside their specified humidity rating. Consult
the specifications section.
§ Do Not dispose of Blackline products in your household trash. Seek advice from
your local electronics recycling authority. Blackline products may contain an
internal lithium-ion battery pack.
6 || USER GUIDE
Overview
The Blackline Loner Duo communications provides multi-layered safety for you as a
mobile worker when it is connected via Bluetooth® to a smartphone operating the
Loner Mobile safety monitoring app. This guide provides information that you will nd
helpful to comfortably operate your Loner Duo. The unit contains the following internal
components:
§ Bluetooth Smart v4.0 Radio
§ 350 mAh rechargeable battery
§ Tri-axis accelerometers
§ Gyroscope
§ Vibration motor
§ Emergency latch
§ Power button and indicator light
§ Indicator light array
§ Alarm beeper
§ USB interface for charging
§ Smart Integrated weather proof and dust proof case
Getting Started
Service Activation
Your Loner® Duo requires a valid Loner Mobile safety monitoring application service
plan operating on a supported smart phone. Contact your company’s safety coordinator
or Blackline Safety Customer Care at support@blacklinesafety.com to activate the
application and live monitoring service.
North America (Between the hours of 8am-5pm Mountain Time)
Toll-free: 1-877-869-7212 | support@blacklinesafety.com
United Kingdom (Between the hours of 8am-5pm Greenwich Mean Time)
+44 1787 222684 | eusupport@blacklinesafety.com
International (Between the hours of 8am-5pm Mountain Time)
+1 403 451 0327 | support@blacklinesafety.com
Website
support.blacklinesafety.com
7
Requirements
Loner Duo promotes a safe work environment for you when:
§ Bluetooth communication has been established with the smartphone
running Loner Mobile.
§ Loner Duo and the smartphone both have sufficient battery capacity
to operate.
§ You are wearing the device and keep the associated smartphone within
Bluetooth range.
Contents
§ Loner Duo
§ Micro USB charging clip
§ Charging cable
§ Wall charger
§ Loner Duo User Guide
The Loner Mobile safety monitoring application must be activated in a Loner
Portal account. For complete protection Loner Mobile must have a cellular
connection and good GPS and/or WiFi signal strength.
8 || USER GUIDE
Using the Loner Duo
Loner Duo Hardware Details
Loner Duo is rugged and purpose-built for monitoring you as a mobile worker. Physical
details are outlined below.
Physical Feature Use
SureSafe™ Power Button
& Indicator Light
Powers Loner Duo and indicates the network and/or
Bluetooth connection status.
Acknowledge Button Acknowledges alert messages on Loner Duo.
Indicator Light Array Indicates Loner Duo is in an Alarm state.
Emergency Latch Sends an emergency alert to monitoring personnel.
Charging Light Indicates the charging state.
Product Label Provides device information including serial number.
Belt Clip Attaches Loner Duo to a belt.
Charging Port Charges Loner Duo
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Charging Port
Power Button &
Indicator Light
Emergency Latch
(pull)
Acknowledge
Button (push)
Indicator Light Array
Charging Light
(on bottom)
Product Label
Belt Clip
10 || USER GUIDE
Charging Loner Duo
Plug the wall charger into an electrical outlet.
1. Insert the Micro USB Cable Plug into the corresponding Micro USB Charging Jack on
the charging clip ensuring the USB symbol on the cable faces the at side of the
charging clip.
2. Slide the charging clip onto Loner Duo using the guides to align the clip with the
Charging Port on the device.
3. Completely charge Loner Duo for two hours.
4. Remove the charging clip from Loner Duo.
Charging status can be determined by observing the Charging Light. See the
section Loner Duo Light Behaviour for more detailed information.
Charging cable
Removable micro USB charging adapter
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Pairing Loner Duo with a Smartphone
Before You Begin
1. Make sure you have your activation code ready. If you do not have an activation
code, contact your company’s safety coordinator or Blackline Safety customer care at
support@blacklinesafety.com to activate the application and live monitoring service.
2. Enable Bluetooth on your smartphone.
Pairing Loner Duo with Your Smartphone
1. Press the SureSafe power button. Loner Duo will turn on, the SureSafe Indicator Light
will blink and the beeper, Indicator Light Array and vibration motor will annunciate the
chirp pattern.
2. If you have not downloaded the Loner Mobile app, search for "Loner Mobile" in the
App Store, Google Play or App World on your smartphone and download the app.
3. Launch the Loner Mobile app and log in.
4. Select "Settings" and under "Loner Duo Devices", select "Available devices".
5. Select the "Scan for Loner Duo Devices Now" button. Once the app has nished
searching for devices, select the Loner Duo from the list that corresponds to the Unit
ID on the Product Label on the back of the device.
6. Once you have selected your device, press Done.
7. Once a Bluetooth connection has been established between your Loner Duo
and Loner Mobile application, the SureSafe Indicator Light will glow solid green
temporarily and then begin ashing until a connection with the Blackline Safety
Network has been established. When your safety is monitored, the SureSafe light will
glow continuously.
8. Navigate to the Loner Mobile home screen and select "Start Monitoring". The SureSafe
Indicator Light will glow solid green to indicate connection with the Safety Network.
Loner Duo does NOT monitor your safety when the SureSafe light is ashing. It will
ash green when the app is not monitoring, or when Loner Duo is not connected
to the app.
12 || USER GUIDE
Using Your Loner Duo (previously paired)
If Loner Duo has been previously paired, follow the steps below for turning on and using
the device:
1. Press the SureSafe Power Button to turn Loner Duo on.
2. The beeper, alarm status light and vibrator will activate briey.
3. Navigate to the Loner Mobile app on your smartphone and launch. Once in the app
select "Start Monitoring". Once paired, the SureSafe Indicator Light will glow solid
green ONLY when connected to Loner Mobile via Bluetooth and the Blackline Safety
Monitoring Infrastructure. It will ash green when the app is not monitoring, or when
Loner Duo is not connected to the app.
4. Wear Loner Duo on your belt at your hip at all times that you require safety monitoring.
5. Perform your work duties as you normally would. Loner Duo automates remote
monitoring of your safety.
Turning the Loner Duo O
If Loner Duo operation is no longer required, follow these steps for turning o the device:
1. Press and hold the SureSafe Power Button for three seconds to power the unit o.
2. The beeper sounds for three long beeps during the time the Power Button
is pressed.
3. Loner Duo vibrates for three long pulses.
4. At the end of the three seconds the beeper, vibrator and SureSafe Power Button Light
turn o.
When remote monitoring of your safety is no longer required, access the
Loner Mobile app, then press and hold the "Stop Monitoring" button until the
countdown sequence is complete.
13
Loner Duo Light Behaviour
Loner Duo features a SureSafe Indicator Light and a Red Charging Light. Please see below
for the light behaviour.
Light Behaviour SureSafe Indicator Light Red Charging Light
Light Flashing Indicates Loner Duo is
powered and not connected
to the smartphone or Blackline
Safety Network
Indicates Loner Duo
is charging.
Light On Indicates that Loner Duo
is powered and connected to
the smartphone and Blackline
Safety Network
Indicates that Loner Duo is
fully charged.
Light O Indicates that Loner Duo
is powered o or the battery
is depleted.
Indicates that Loner Duo is
not charging.
Loner Duo Annunciation Patterns
Loner Duo features audible, tactile and visual indicators for annunciating dierent types of
messages. Please see below for these patterns.
Type Beeper Vibration Motor Indicator Light Array
Low Alarm Slow alarm
Pattern
Single repeating
vibrate
Slow ash
High Alarm Fast alarm
pattern
Double repeating
vibrate
Fast ash
Low Battery Single beep
once every 5 sec
Single vibrate
once every 5 sec
Single ash once every
5 sec
About Bluetooth
Bluetooth is a low power communication protocol that requires the Loner Duo and the
smartphone to be within proximity of each other. To ensure constant communication
between Loner Duo and your smartphone, the separation between both services should
not exceed 10 meters or 30 feet.
If you venture beyond the reach of Bluetooth communications, your safety will no longer
be monitored. Ensure you keep the associated smartphone within Bluetooth range.
14 || USER GUIDE
Alerts
Alert messages are congured for Loner Mobile and Loner Duo through the Loner Portal
web application. Alerts are displayed in Loner Portal and can be sent via email and SMS to
safety monitoring personnel.
Alerts
An alert is a message that communicates a device or system level event such as an
Emergency Alert or a Low Battery Alert. Depending on the priority level of the Alert,
dierent action must be taken by safety-monitoring personnel.
Alert Details
Emergency Alert Loner Duo sends an Emergency Alert if the Emergency Latch
has been opened
Silent Alert Loner Duo sends a Silent Emergency Alarm if the Acknowledge
button has been pressed and held for two vibrations.
No-motion Alert Loner Duo sends a No-motion Alert when the device does not
detect motion based on your conguration and you have not
canceled the pending alert within 30 seconds.
Missed Check-in
Alert
Loner Duo initiates the pending Missed Check-in Alert when
you have not checked in with Loner Mobile. You have 30
seconds to cancel before a Missed Check-in Alert is sent.
Low Battery Loner Duo will send a Low Battery Alert if the internal battery
level falls below 20%.
All alerts are congurable. Speak to your safety team to learn what features have
been implemented for your Loner Duo.
15
Initiating an Emergency Alert (Emergency Latch Use)
If you are in an emergency situation, perform the following:
1. Open the Emergency Latch.
2. Loner Duo will annunciate the high alarm pattern to notify others nearby of the event.
3. Loner Duo will instantly send an Emergency Message to Loner Mobile.
4. Loner Mobile will acknowledge the message and instantly send the Emergency
Message to monitoring personnel, through the Blackline Loner Web Portal.
5. Loner Mobile (your smartphone) will annunciate the Emergency Alarm pattern.
6. The alarm pattern on Loner Duo and Loner Mobile will continue until the Emergency
Alert has been silenced on Loner Duo, or in the Loner Mobile application, or the
battery is depleted.
Silencing an Emergency Alert (Emergency Latch Use):
1. Return the Emergency Latch to the closed position.
2. Press and hold the Acknowledge Button for 3 seconds.
3. Acknowledge the alert in Loner Mobile.
After three seconds, the alarm pattern will stop and Loner Duo will return to
regular operation.
If the user silences an Emergency Alert, this does not clear the alert within the
Loner Portal user account. If you are a Blackline Safety Monitoring customer,
Monitoring personnel are required to address the safety incident.
16 || USER GUIDE
Initiating a Silent Emergency Alert
If you are in an emergency situation, where you prefer to NOT alert others in the area (a
silent emergency), perform the following:
1. Push and hold the Acknowledge Button for 10 seconds.
2. Loner Duo will vibrate for 5 seconds, pause and then vibrate for 5 more seconds.
3. A Silent Emergency Message will be sent to Loner Mobile.
4. Loner Duo will NOT annunciate the alarm pattern (it will remain silent).
5. Loner Mobile will acknowledge the message and instantly send the Emergency
Message to monitoring personnel.
6. Loner Mobile will NOT annunciate the Emergency Alarm pattern (it will remain silent).
7. The Silent Alarm can be acknowledged in Loner Mobile at any time. This does not clear
the alert within the Loner Portal user account. Monitoring personnel are required to
address the safety incident.
If you have not cancelled the alert within 30 seconds, the No-motion Alert is sent,
initiating the alert escalation process. Loner Duo will annunciate the high alarm
pattern until the alert is silenced or the battery is depleted.
17
About Activity/Motion Monitoring
Loner Duo is constantly monitoring your motion. If Loner Duo has not detected motion as
per your conguration, it will enter the alarm mode and annunciate the low alarm pattern
to indicate a pending No-motion alert. If you do not require assistance, you have
30 seconds to cancel the alert.
Canceling a pending No-motion Alert:
Press the Acknowledge Button for 1 second. After one second, the alarm pattern will stop
and Loner Duo will return to regular operation. An alert will NOT be sent.
Silencing a No-motion Alert:
Press and hold the Acknowledge Button for 3 seconds. After three seconds, the alarm
pattern will be silenced and Loner Duo will return to regular operation.
If the user silences a No-motion Alert, this does not clear the alert within the Loner
Portal user account. Monitoring personnel are required to manage the safety alert
through to resolution
If you have not cancelled the alert within 30 seconds, the No-motion Alert is sent,
initiating the alert escalation process. Loner Duo will annunciate the high alarm
pattern until the alert is silenced or the battery is depleted.
18 || USER GUIDE
Missed Check-in Alert
Loner Duo will receive a Missed Check-in Alert if Loner Mobile application is congured
to have you periodically check in. If Loner Duo receives a Missed Check-in Alert, it will
enter the alarm mode and annunciate the low alarm pattern to indicate a pending Missed
Check-in Alert. If you do not require assistance, you have 30 seconds to cancel the alert.
Canceling a pending Missed Check-in Alert:
Press the acknowledge button for 1 second. After 1 second, the pending alarm pattern will
be cancelled and Loner Duo will return to regular operation.
Silencing a Missed Check-in Alert
Press and hold the acknowledge button for 3 seconds. After 3 seconds, the alarm pattern
will be silenced and Loner Duo will return to regular operation.
About Low Battery Detection
Loner Duo monitors its battery level of the device. If the battery level drops below 20% of
battery capacity, a Low Battery Alert will be sent to monitoring personnel and Loner Duo
will annunciate the low battery alarm pattern. This feature is congurable in Loner Portal.
Loner Duo will continue all of the alarms until one of the following occurs:
§ Loner Duo is powered off.
§ Loner Duo automatically shuts down with a depleted battery.
§ Loner Duo is plugged in for recharging.
If you have not cancelled the alert within 30 seconds, the Missed Check-in alert
is sent, initiating the alert escalation process. Loner Duo will annunciate the high
alarm pattern until the alert is silenced or the battery is depleted.
If the user silences a Missed Check-in Alert, this does not clear the alert within
the Loner Portal user account. Monitoring personnel are required to address the
safety incident.
19
Specications
Specications for Loner Duo
Software Compatibility
Loner Mobile Version 1.2 or higher for iOS, Android and
Blackberry
Size & Weight
Size: 51 mm W x 32 mm H x 62 mm L (2.01” W x 1.26” H
x 2.44” L)
Weight: 75 g (2.65 oz)
Safety Features
Emergency latch: Release latch to trigger alert
Silent emergency: Press and hold Acknowledge Button to
trigger alert
Worker motion monitoring: Congurable time window
(1 – 30 min or o)
Worker check-in (optional): Required check-in period
(5 – 180 min)
Buttons & Indicator Lights
Power button: Power on/o
Acknowledge button: Check-in/Silent emergency/cancel
pending alerts/acknowledge alerts
Emergency latch: Send emergency alert
Red indicator light array plus vibration & buzzer:
Safety alert triggered
Green indicator light: Blinking (powered), continuous
(connected)
User Notication
Indicators: Acoustic buzzer, LEDs, and vibration motor
Acoustic buzzer sound pressure level: 90 dB @ 10 cm
(90 dB @ 3.94")
Wireless Communication
Bluetooth Smart v4.0
Alert Capabilities
Emergency
No-motion
Missed check-in
Low battery
Power o
Silent
Power & Battery
Rechargeable Li-ion battery: 350 mAh capacity
Battery life: 20 hours continuous operation
Charging connector: 4-pin sealed connection
Environmental
Storage temperature: -30° C to 75° C (-22° F to 167° F)
Operating temperature: -20° C to 55° C (-4° F to 131° F)
Charging temperature: 0 to 45° C (32 to 113° F)
Ingress protection: Designed to meet IP65
Approvals
FCC Part 15 Subpart B, FCC ID: W77LNRDUO,
Industry Canada 8255A-LNRDUO
Device Requirements
Bluetooth communication must be paired to
smartphone
Loner Mobile must be installed on smartphone
Loner Mobile must be activated within Loner Portal
web application
An active Loner Web Portal Account
Warranty
One year limited factory warranty
Loner Portal Web Application
Features include: Alarm banner, event history, device
location mapping, device management, alert &
notication settings and more.
20 || USER GUIDE
Loner Duo Care
Considerations Regarding Use and Storage of
Loner Duo
Loner Duo meets IP65 ingress protection ensuring that under normal
operation no dirt or water can enter the device.
Storage temperature range of: -30 to 75°C (-22 to 167°F).
Operating temperature range of: -20 to 55°C (-4 to 131°F).
Charging temperature: 0 to 45° C (32 to 113° F).
Customer Care
Customer Care for Loner Duo
North America (Between the hours of 8am-5pm Mountain Time)
Toll-free: 1-877-869-7212 | support@blacklinesafety.com
United Kingdom (Between the hours of 8am-5pm Greenwich Mean Time)
+44 1787 222684 | eusupport@blacklinesafety.com
International (Between the hours of 8am-5pm Mountain Time)
+1 403 451 0327 | support@blacklinesafety.com
Website
support.blacklinesafety.com
101821
0091/R5/2017-01-27
www.BlacklineSafety.com
Alert. Locate. Respond.
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