Trouble Shooting
Warranty Card
Trouble Shooting
Product Service
Trouble Trouble Shooting Remarks
Power failure
The Product is not turned
on.
Card failure
Display: Red LED
GPS failure
The Product does not work
properly.
1. Date and time of save
differs to the actual.
2. Playback speed is
abnormal.
Playback failure
1. When the program is
executed, the current
screen disappears.
2. program is open but
Playback is disabled.
Speaker failure
1. Check if the power cable at the top of the Product is properly connected.
2. Check if the power fuse inside the fuse box in the car that connects
between the car and the Product, is normal. (in case of constant power
3. Format the SD card before firmware upgrade.
If the trouble persists,
please contact the
1. Check if the card is correctly inserted.
2. Check if the original or recommended card is in use.
3. Format the SD card before firmware upgrade.
Check your PC specification.
CPU: Pentium 4/1 GHz or higher
HDD: 500MB or higher, Memory: 512 MB RAM or higher
OS: Win98, ME, XP, Vista
supply cable being in use)
1. Check if there is any obstacle above the Product.
2. Check the status of Product installation together with its position and angles.
3. Format the SD card before firmware upgrade.
- GPS reception may be poor in enclosed area such as indoor or inside tunnel.
- It may take a while to reach the normal operation status if the car had been
stationary for a long time (for more than 3 days) or the Product had been
running for a long time in poor reception areas such as basement or
clustered building areas.
Service Center.
If the trouble persists,
please contact the
Service Center.
Check if you are in poor
reception area. Disconnect the power and
reconnect.
If the trouble persists,
please contact the
Service Center.
1. Check if the power cable at the top of the Product is properly connected.
2. Check if the power fuse inside the fuse box in the car that connects
between the car and the Product, is normal. (in case of constant power
3. Format the SD card before firmware upgrade.
supply cable being in use)
If the trouble persists,
please contact the
Service Center.
If the trouble persists,
please contact the
Service Center.
Warranty Card
About the service
Our company conducts warranty for product according to the Consumer Dispute Resolution Standard
according to different items (Fair Trade Commission Notice 2008-3).
When service is requestde our company or the designated partner company will provide the service.
Matter of compensation and the notification of details will be resolved within 7 days of request and
the actual compensation will be completed within 14 days from the notification dat.
Serial No.
Free Service
Charged Service
Free service is only possible when the product is malfunctioning within
1 year of installation (warranty date).
If the product is used for business purposes, the warranty duration is
shortened to half.
Types of
Customer Damage
Compensation
During the
Warranty Duration
Compensation
After warranty
date is over
When major problem occurs
within 10 days of purchase
When functional problem
occurs while normal use
within 1 month of purchase
exchange
or refund
Product
Exchange
repair
possible
impossible
repair
When malfunction occurs up to
3 times for the same problem
When malfunction occurs more
than 4 times for the same problem
When there are components for
repairbut repair is impossible
(during the component storing duration)
When repair is impossible because
there are no components for repair
(during the component storing duration)
Free repair
Charged repair
Product exchange
or refund
Exchange after
redeeming fixed
price depreciation
Refund after adding
10% to the price after
redeeming fixed price’s
depreciation
Product exchange
or refund
Product exchange
or refund
Charged repair
1) When it is not about malfunctions
Asking for service when it is not malfunctioning will cost charges
so please read the manual.
(When repair is impossible, it is subject to separate standards)
Explaining product function uses and when operating
simple orders without dismantling the product.
When requesting services related to outside
antennas and cable signals.
When re-installing the product because the selling
agency has feebly installed it.
When cleaning dust from product’s inner parts or
removing remnants.
When product is damaged due to outside remnants
getting inside the product (such as coffee, milk or drinks)
1st time free,
charged from
the 2nd time
charged from
the 1st time
2) When it is malfunctioning due to the customer’s fault.
When malfunction occurs due to caraless conduct of consumer or
when consumer fixes or changes the unit without professional guidance
When the product is damaged after getting repairs from personnel other
than those from our company selling agency or service center
When malfunction is occurred from the wrong usage of voltage
When malfunction or damage occurs after dropping the product after installation
when malfunction occurs due to usage of components of option parts
undesignated by our company
3) Other cases
When malfunction occurs due to natural calamity (thunder, fire, sea wind,
flood and so on)
When it is operated on unstable power that cannot be protected by damage
voltage
When expendable components are worn out (e.g. battery)
1. Check the indoor image selection.
Revocation of the indoor image, it’s not support with voice recording.
2. Check the speaker sounds, it’s error or not.
Check the connection of the power supply and then connect the power
up once again.
1. Voice does not com
out when it plays.
2. Voice information does
not com out in machine.
3. Noise of the voice
information.