Black Box DTX5000-R, DTX5000-T, DTX5000 Installation And Operation Manual

September 2006

DTX5000-R
DTX5000-T

SERVSWITCHTM FAMILY

1

Welcome to the ServSwitchTM Family!

Thank you for purchasing a BLACK BOX® ServSwitch DTX5000 system! We appreciate
your business, and we think you’ll appreciate the ma ny ways that your new DTX5000
System will save you money, time, and effort.

The BLACK BOX® DTX5000 system allows des kt op users to access a full computer
experience from anywhere on the corporate TCP/IP network, whi le maintaining the
computers securely housed in a corporate data center. This desktop experience incl udes
access for the desktop user to keyboard, mouse, both digital and analog video, audio and
USB mass storage devices.

This solution can be deployed as a point-to-point extender system or may over-laid on the
standard 100 Mb ps /1 Gb ps TC P/IP netw o r k.

The ServSwitch™

family from BLACK BOX—the one-stop answer for all your KVM

switching needs!

*

This manual will tell y ou all about y our new ServSwitch DTX5000 sy stem, inc luding ho w
to install, operate and troubleshoot it. For an introduction to the ServSwitch DTX5000
system se e Chapte r 2. Th e ServSw itch D TX500 0 produc t code s cov er ed in this m anua l are
as follows:

DTX5000-R DTX5000-T

SERVSWITCH DTX5000 USER GUIDE

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FEDERAL COMMUNICATIONS COMMISSION

AND INDUSTRY CANADA

RADIO-FREQUENCY INTERFERENCE STATEMENTS

This equipment generates, uses, and can radiate radio-frequency energy and if not
installed and used properly, that is, in strict accordance with the manufacturer’s
instructions, may cause interference to radio communication. It has been tested and found
to comply with the limits for a Class A computing device in accordance with the
specifications in Subpart B of Part 15 of FCC rules, which are designed to provide
reasonable protection against such interference w hen the equipment is operated i n a
commercial enviro nme nt. Opera tio n of this equi pm e nt in a residential area is likely to
cause interference, in which case the user at his own expense will be required to take
whatever measures may be nece ssary to correct the interference.

Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.

This digital apparatu s does not exceed the Class A limits for radio noise emission from
digital apparatus set out in the Radio Interf erence Regulation of Industry Canada. Le
présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescri tes dans le Règlement sur le
brouillage radioélectrique publié par Industrie Canada.

EUROPEAN UNION DECLARATION OF CONFORMITY

This equipment has been tested and found to comply with the limits for a Class A
computing device i n accordance with the spe cifications in the Europ ean standard
EN55022. These limits are designed to provide reasonable protection against harmful
interference. This equi pment generates, uses and can radiate radio-frequency energy, and
if not installed and used in accordance with the instructions, might cause harmful
interference to radio or television reception.

However, there is no guarantee that harmful interference will not occur in a particu la r
installation. If this equipment does cause interference to radio or television reception,
which can be determined by turning the equipment on an d off, you can correct the
interference with one or more of the following measures:

a. Reorient or relocate the receiving antenna.
b. Increase the separation between the equipmen t and the receiver .
c. Connect the equipment to an outlet on a circuit different from that to which the

receiver is connected.

d. Consult the supplier or an experienced radio/TV technician for help.

COMPLIANCE STATEMENTS

3

This equipment has also been found to co mply with Europ ean standards EN50082 and
EN60950.

Other Agency Approvals

USA (UL, FCC)
Canada (cUL, ICES-003)
European Union (CE)

TRADEMARKS USED IN THIS MANUAL

BLACK BOX® and the logo are registered trademarks, and ServSwitch is a trademark of
BLACK BOX Corporation.

Mac and Macintosh are regist ered trademarks of Apple Computer, Inc.
PS/2 is a registered tradem ark of International Business Machines Corporation.
Microsoft, HyperTerminal, Windows, Windows NT, and Windows XP are trademarks or

registered trademarks of Microsoft Corporation in the United States and/or other
countries.

Sun and Sun Microsystems are regist ered trademarks of Sun Microsystems, I nc. in the
United States and other countries.

Any other trademarks mentioned in this manual are acknowledged to be the property of
the trademark owners.

SERVSWITCH DTX5000 USER GUIDE

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1. Specifications...................................................................................................6

1.1 Factory Default Settings ................................................................................................9

2. Product Overview...........................................................................................11

2.1 Features and Benefits...................................................................................................11

2.2 Safety Precautions........................................................................................................14

3. Installation......................................................................................................15

3.1 Getting Started.............................................................................................................15

3.2 Mounting Option..........................................................................................................15

3.3 Installation Options......................................................................................................15

4. Operations......................................................................................................21

4.1 Overview......................................................................................................................21

4.2 Accessing the System ..................................................................................................21

4.3 The OSD......................................................................................................................22

4.4 The Serial Interface......................................................................................................23

4.5 Configuring Network Settings.....................................................................................25

4.6 Access Control.............................................................................................................29

4.7 Flash Upgrading your ServSwitch DTX5000 System.................................................33

4.8 Restoring Factory Default Settings..............................................................................36

4.9 Resetting the ServSwitch DTX5000 System...............................................................37

4.10 Viewing System Information.....................................................................................38

4.11 Configuring Vi deo Inp ut Settings............................. ... .... .................. .... .................. ..40

4.12 Configuring the OSD Hotke y Se qu enc e............... .................. .... .................. .... ... ......40

4.13 OSD Inactivity Timeout.............................................................................................42

4.14 Session Inactivity Timeout........................................................................................43

4.15 Session Retry Settings ...............................................................................................44

5. Troubleshooting.............................................................................................47

5.1 Troubleshooting Tips...................................................................................................47

5.2 Calling Black Box........................................................................................................49

5.3 Shipping and Packaging.................... .................. .... .................. .... ... ................... ... ......50

SERVSWITCH DTX5000 USER GUIDE

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SERVSWITCH DTX5000 USER GUIDE

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1. Specifications

During the cour se of this product’s lifetim e, modifications might be made to its hardware
or firmware that could cause these specifications to change without notice.

DTX5000-R Produc t Specifications
Network

Ethernet Standard Ethernet II

Extension Ports

Number 1
Connectors RJ45
User Ports

Number

PS/2: 2; USB: 4; DVI-I video: 1; audio microphone: 1; audio line
out: 1; power jack: 1

Typ e PS/2, USB Type A, DVI-I video

Connectors

6-pin miniDIN, PS/2 keyboard and mouse; USB Type A, USB
keyboard and mouse; DV I-I, female; 3.5 mm stereo audio

jacks, line out and mic; 2.5 mm DC power jack.
Encryption
Type Authenticated SSL

Update Port

Number 1

Type

Three-wire

Serial interface: RX, TX, GND via 16450-compatible

UART
Connectors 9-pin D-Shell (DB9)

Dimensions

H x W x D 26.5 x 210 x 130 mm (1.04 x 8.27 x 5.12 in)

Weight

0.7 Kg (1.54 lb)

without packaging, cables, power supply and literature
Heat Dissipation 22 W/H
Power Consumption 20 W (including power supplied to USB ports)
AC-input power 100-240 V AC
AC-input current rating 1 A

CHAPTER 1: SPECIFICATIONS

7

DTX5000-R Produc t Specifications (continued)

AC-frequency 50/60 Hz
Operating Temperature 0° to 35° Celsius (32° to 95° Farenheit)
Storage Temperature -20° to 60° Celsius (-4° to 140° Farenheit)
Transit Temperature -30

° to 60° Celsius (-22° to 140° Farenheit)
Operating Humidity 10 to 90% noncondensing
Storage Humidity 5 to 95%

Supported Hardware

Peripherals

PS/2 keyboard and mouse, USB keyboard and mouse,
speakers, microphone

Keyboard

Standard 104/105/109 keyboards for PC, Macintosh, and Sun
USB keyboards for PC, Macintosh and Sun
Default keyboard drivers are fully supported for Microsoft
Windows, MacOS, Solaris and Redhat Linux

Mouse 2-, 3-, and 5-button; scroll and tilt wheel

Mass Storage Devices

All Mass Storage Class devices that use:
SCSI Mass Storage subclass
Bulk Only Transfer Protocol

Video Resolution

CRT 1280 x 1024 @ 60 Hz

LCD 1280 x 1024 @ 60 Hz
Video Standard DDC version 2B
Color Depth 24 Bit
Audio Standard PC99
Audio Sampling 44.1 kHz over a single channel at a resolution of 16 bits.
Target Sync Types

(Analog output only)

Separate horizontal and vertical

Safety and
EMC Approvals and
Markings

UL, FCC, cUL, CE

DTX5000-T Product Specifications
Network

Ethernet Standard Ethernet II

Extension Ports

SERVSWITCH DTX5000 USER GUIDE

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Number 1
Connectors

RJ45

User Ports

Number USB: 2; DVI-I video: 1; audio microphone: 1; audio line out: 1
Type USB Type A, DVI-I video

Connectors

USB, male; DVI-I , male; 3.5 mm stereo audio jacks, line out

and mic; 2.5 mm DC power jack.
Encryption
Type Authenticated SSL

Dimensions

H x W x D 68 x 21 x 153 mm (2.68 x 0.83 x 6.02 in)
Weight 0.3 Kg (0.66 lb) including cables
Heat Dissipation 22 W/H
Power Consumption 6 W
AC-input power 100-240 V AC
AC-input current rating 1 A
AC-frequency 50/60 Hz
DC-input power 5 V
DC-input current rating 1.1 A
Operating Temperature 0° to 35° Celsius (32° to 95° Farenheit)
Storage Temperature -20° to 60° Celsius (-4° to 140° Farenheit)
Transit Temperature -30

° to 60° Celsius (-22° to 140° Farenheit)
Operating Humidity 10 to 90% noncondensing
Storage Humidity 5 to 95%

Video Resolution

CRT 1280 x 1024 @ 60 Hz

LCD 1280 x 1024 @ 60 Hz
Video Standard DDC version 2B
Color Depth 24 Bit
Audio Standard PC99
Audio Sampling 44.1 kHz over a single channel at a resolution of 16 bits

CHAPTER 1: SPECIFICATIONS

9

1.1 Factory Default Settings

Playout Buffer (jitter) 350 ms
Target Sync Types

(Analog input only)

Separate horizontal and vertical; sync on green (as used on

SGI and HP9000)
Safety and

EMC Approvals and
Markings

UL, FCC, cUL, CE

DTX5000-R

Name RX_<MAC address>
IP Address 192.168.13.1
Default Gateway 0.0.0.0
Netmask 255.255.255.0
OSD Hotkey Sequence PRINT SCREEN
OSD Inactivity Timer 00 hours 10 minutes
OSD Inactivity Check

Box

Enabled

Session Inactivity Timer 00 hours 10 minutes
Session Inactivity

Check Box

Disabled

Session Retry Timeout 30 seconds

DTX5000-T

Name TX_<MAC address>
IP Address 192.168.13.2
Default Gateway 0.0.0.0
Netmask 255.255.255.0
Video DVI

SERVSWITCH DTX5000 USER GUIDE

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CHAPTER 2: PRODUCT OVERVIEW

11

2. Product Overview

2.1 Features and Benefits

The ServSwitch DTX5000 provides users with a full computer desktop experience from
anywhere on the corporate TCP/IP network, while maintaining the computers securely
housed in a corporate data center. This desktop experience includes access for the desktop
user to keybo ar d , mouse, video, au dio and USB mas s s tor a g e de vices.

The ServSwitch DTX5000 system consists of:

• The DTX5000-T that connects externally to the remote computer

• The DTX5000-R that is located at the user’s desk

Figure 2-1. ServSwitch DTX5000 Basic System

DTX5000-T (Transmitter)

The DTX5000-T conn ects to the video, audio and USB ports of the computer and is
available as a Transmitter that attaches externa lly to the remote computer.

The Transmitter is attached directly to the remote computer and draws its power directly
from two USB ports on the remote computer. This removes the need for additional power
supply connections at the rack.

NOTE:

If the remote computer cannot supply the required power or if two USB c onnections are not available, an

external power supply can be obtained from Black Box.

The Transmitter captures, compresses and encrypts the computer’s media streams and
transmits them to the DTX5000-R (Receiver) over a standard TCP/IP network.

SERVSWITCH DTX5000 USER GUIDE

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DTX5000-R (Receiver)

The Receiver enables the desktop user’s keyboard, mo use, video, audio and mass storage
devices to connect to the ServSwitch DTX5000 system. It is available as a desktop u ser
station.

Automatic Connection

When the Receiver is powered up, a connection is automatically established wi t h t he
remote computer via the Transmitter. No intervention is required from the user. See
“Accessing the System” on page 21.

Ethernet addressin g

The Receiver and the Transmitter a re IP-addressabl e devices; this giv es you the flexi bility
to locate back-racked computers anywhere within your enterprise and at any distance from
your desktop users. The Receiver and the Transmitter use standard network protocols to
transfer data streams betw een the remote computer and the peripheral devices located at
the user’s desk. The ServSwitch DTX5000 system can operate on a network connection of
10 Mbps, 100 Mbps or 1 Gbps. For optimum performance a 1 Gbps connection is
recommended. For more information see Chapter 3.

Multiplatform supp ort

The Transmitter is conne ct ed to the remote computer via USB connectors. This enables
the ServSwitch DTX5000 system to interoperate seamlessly with PC, Sun and Macintosh
target computer s. PC, Sun and Ma cintosh USB keyboar ds can be connected to the
Receiver. PS/2 keyboards and mice can also be us ed.

You can attach the ServSwitch DTX5000 system to computers running the following
operating systems:

• Microsoft Windows

• Redhat Linux

•Solaris

•MacOS
The default keyboard drivers for these operating systems ar e f ully supported by the

ServSwitch DTX5000 system.

Flexible installation

The Receiver can be desk mounted or mounted on the back of a monitor. Installation
requires no new drivers or software. S tandard UTP cabling makes installation simple and
keeps costs low.

Security

The ServSwitch DTX5000 system supports Secure Sockets Layer (SSL) over a TCP/IP
connection. All media streams transmitted between the Receiver and the Transmitter are
encrypted. In addition, password protection is provided to control access to all
administration functions. For example, network configuration information, see “Access
Control” on page 29.

OSD

The Receiver includes an On-Screen Display (OSD) that allows you to view information
about the configuration of your ServSwitch DTX5000 system. See “ The OSD” on
page 22.

CHAPTER 2: PRODUCT OVERVIEW

13

Operations administration and maintenance

The Receiver incorporates a Serial Interface menu that allows you to perform
administration and main tenance t asks for both the Receiver an d the T ransmitter. Exam ples
of tasks you can perform include, configuration of network settings and firmware Flash
upgrades. See “The Serial Interface” on page 23.

Flash upgradeable

Upgrade your firmware at any time using the XMODEM or HTTP protocols to ensure that
your ServSwitch DTX5000 system is alway s ru nning the most current version availa ble.
Both the Transmitter and the Receiver are Flash upgradeable. See “Flash Upgrading your
ServSwitch DTX5000 System” on page 33.

Support for keyboards and mice

USB and PS/2 keyb oards and mice are fu lly supported by the ServSwitch DTX5000
system. The system also allows for mix and match of USB and PS/2 peripherals. For
example, it is po ssible to use a USB keyb oard in conjunc tion with a PS/2 mouse . T he
default keyboard and mouse drivers of the remote computer ar e fully supported. This
enables the ServSwitch DTX5000 system to support 2-, 3- and 5-button mice with scroll­and tilt-wheel capability. Composite mouse and keyboard devices are also supported.

USB support

The ServSwitch DTX5000 sy stem is compatible with the USB 2.0 standard, and provides
support for low-, full- and high-speed USB devices. The Receiver provi des four USB 2.0
compliant ports that can be use d t o access USB removable drives and CD-ROM d rives,
keyboards, mice and USB hubs. Hot plugging of USB devices is supported.

NOTE:

A hub cannot be used to expand the number of USB ports ava ilable.

Virtual media

Mass storage devices, such as removable drives and extern al CD-ROM drives, can be
attached to the Receiver and will function as if they are directly connected to the remote
computer. Data can be both read from and written to these mass storage devices. You can
connect both a removable drive and an external drive at any one time to the Re cei ver.

NOTE:

It is not possible to connect two mass storage devices of the same type to the Receiver at any one time.

For example, you cannot connect two removable drives to the Receiver.

The transfer speed between the mass storage device and the remote computer is dependant
on the Ethernet network. A 1 Gbps connection is required for high-per formance virt ual
media transfer. The system is ca pable, however, of operating over a 100 Mbps Ethernet
connection. By default, 20 per cent of the available connection bandwidth is allocated to
virtual-media t r ansfer.

The following mass storage devices are supported:

• Removable drives

• External USB hard drives

• External USB CD-ROM drives
Hot plugging of USB mass storage devices is supported.

SERVSWITCH DTX5000 USER GUIDE

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NOTE:

The ServSwitch DTX5000 system supports the default drivers for mass storage devices.

Audio

The ServSwitch DTX5000 system supports CD-quality stereo from the remote computer
to peripheral speakers, and mono-quality audio from a peripheral microp hone to the
remote computer.

Video

Video of 24 - bi t co lo r de pt h up to a resolution of 1280 x 10 24 at 60 Hz is su pported by the
ServSwitch DTX5000 system. Both CRT an d flat-panel LCD monitors are supported, and
can be connected to the ServSwitch DTX5000 system via a DVI-I video connector. VGA
monitors can be attached to the system by using a DVI to VGA adaptor. The system
supports D DC vers io n 2B .

Reduced Total Cost of Ownership (TCO)

The ServSwitch DTX5000 system delivers significantly lower TCO wh en compared to
traditional dist ributed c omputer systems. Centralized maintenance enables g reater security
and convenience as well as reduced workplace disruption and down-time. IT
administration costs are al so significantly reduced by housing all PCs in one central
location. Relocating the computer away from the user frees up val uable office space and
reduces desktop power and heating, ventilation and air conditioning (HVAC)
requirements.

2.2 Safety Precautions

To avoid potential video and/or keyboard problems when using Black Box products:

• If the building has 3-phase AC power, ensure that the computer and monitor are on
the same phase. For best results, they should be on the same circuit.

To avoid potentially fatal shock hazard and possible damage to equipment, please observe
the following precautions:

• Do not use a 2-wire ex tension cord in any Black Box product configuration.

• Test AC outlets at the computer and monitor for proper polarity and grounding.

• Use only with grounded outlets at both the computer and monitor. When using a
backup Uninterruptible Power Supply (UPS ), power the computer and the
Transmitter off the same supply.

NOTE:

The AC inlet is the main disconnect.

CHAPTER 3: INSTALLATION

15

3. Installation

3.1 Getting Started

Before installing your ServSwitch DTX5000 system, refer to the list below to ensure that
you have all the items necessary for installation.

Needed to install the ServSwitch DTX5000 system

• DTX5000-R Receiver

• DTX5000-T Transmitter

• External power supply for the Receiver

•IEC power cord

• ServSwitch DTX5000 Quick Ins ta lla tion Guide

• UTP cable (not supplied)

• Three-wire serial cable or null modem cable (not sup plied)

Needed for non-standar d installations

To connect a VGA monitor to the Receiver:

• A DVI to VGA adaptor (not supplied)

To connect the Transmitter to a remote computer that has VGA video output:

• A VGA to DVI-I adaptor (not supplied)

To connect the Transmitter to a remote computer that has DVI-D video output:

• A DVI-D to D VI-I adaptor (not supplied)

3.2 Mounting Option

The Receiver features the following mounting option that allows you to adapt easily to
most work environments:

• Mounting to the rear of a flat-p anel monitor via a mounting plate accessory

NOTE:

Mounting accessories are ordered separately. Contact Black Box for more information.

3.3 Installation Options

CAUTION:

To reduce the risk of electric shock or damage to your equipment,

disconnect the power from the Receiver by unplugging the power supply from the electrical outlet.

CAUTION:

To reduce the risk of electric shock or damage to your equipment,

power up the remote computer and the Receiver in the sequence described in the following procedures.

You can install the ServSwitch DTX5000 system in one of two ways:

1. Point-to-point

2. Networked

SERVSWITCH DTX5000 USER GUIDE

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Point-to-point installation

The following instruction s will enable yo u to install your Se rvSwitc h DTX500 0 system in
a point-to -point configuration. In a point-to -point conf iguration no administrator setup of
the Transmitter or the Receiver is required. This enables you to install the system quickly,
directly out-of -the-box. However, if you choo se the point-to-p oint configuration you can
install only one Transmitter and Receiver pair on a subnet. If you use this configuration
you must also locate both the Transmitter and the Receiver on the same subnet.

Figure 3-1. Point-to-point Installation

To connect the Transmitter:

1. Power down the remote computer.

2. Connect the video connector on the Transmitter to the appropriately labeled port on
the back of the computer.

NOTE:

A VGA-only computer can be connected to the Transmitter using a V GA to DVI-I adaptor.

You must configure the Transmitter’s video settings for VGA through the Serial Interface menu.

For more information see “C onfiguring Video Input Settings” on page 40.

3. The Transmitter has two USB connectors. Connect each of these connectors to a cor­responding USB port on the remote computer.

4. Connect the Transmitter’s audio and microphone connectors to the appropriately
labeled ports on the b ack of the computer.

5. Connect the UTP cable to the Transmitter’s RJ45 connector.

6. Power up the computer.

7. Route the other end of the UTP cable to the location you have chosen for the
Receiver. If necessary you can extend the UTP cable via ju nctions or a hub - subject
to normal Ethernet cabling practices.

The Transmitter draws electrical power from two USB p orts on the remote computer . One
USB port is not sufficient to power the Transmitter. If you have only one USB port on
your remote computer, y ou will need to o rder an externa l power supply for th e Transmitter
from Black Box

CHAPTER 3: INSTALLATION

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.

Figure 3-2. Transmi tter

To connect the Receiver:

1. Connect your keyboard, monitor, mouse and other peripherals cables to the appropri­ately labeled ports on th e back of the Receiver.

2. Connect the UTP cable to the RJ45 port on the back of the Rec eiver.

3. Power up the Receiver. A connection will be automatically established with the
remote computer.

NOTE:

VGA monitors can be connected to the Receiver by using a DVI-I to VGA adaptor.

Video

USB

Mic

Line out

SERVSWITCH DTX5000 USER GUIDE

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Figure 3-3. Receiver and Transmitter Installation

Connecting P ower

The Receiver features an external power supply. A DC power jack is located on the rear of
the Receiver.

NOTE:

Use only the power supply provided by Black Box.

To connect power to the Receiver:

1. Plug the ext e rnal power supply’s 2.5mm connector into the DC power jack on the
rear of the Receiver.

2. Connect the detach able IEC power cord to the power supply.

3. Plug the IEC power cord into an appropriate wall outlet.

Networked Installation

The following instruction s will enable yo u to install y our ServSw itch DTX500 0 system i n
a networked configuration. In this installation, the Transmitter and the Receiver are both
connected to an Ethernet network. Communication between the Transmitter and the
Receiver takes place over IP.

Microphone

Speakers

Serial

Transmitter

Remote
PC

Receiver

Local Peripherals

attached via USB

External
Power
Supply

PS/2

CHAPTER 3: INSTALLATION

19

A networked installation enab les you to:

• Install multiple ServSwitch DTX5000 systems on the same subnet

• Locate a Transmitter on a dif fe re nt subnet from the Receiver

Figure 3-4. Networked Installation

The ServSwitch DT X5000 system has be en pr e-configured with factory-default network
settings. If you install only one ServS witch DTX500 0 system on a subnet, y ou do not need
to change these default ne twork settings. If you install more than one system on the same
subnet, you will ne ed to re-configu re the defaul t network settin gs. This can be d one via the
serial port. See “The Serial Interface” on page 23.

To install the ServSwitch DTX5000 System on a network:

1. Connect the Transmitter to the remote computer as described previously in “Point­to-point installation” on page 16. Connect one end of the UTP cable to the Transmit­ter’s RJ45 connector. Connect the other end of the UTP cable to the Ethernet net­work.

2. Connect the Receiver to the peripherals as described above in “Point-to-point inst al­lation” on page 16. Use a length of UTP cable to connect the Receiver to the Ethernet
network via the RJ45 connector on the rear of the Receiver.

3. Power up the Receiver. A connection will be automatically established with the
remote computer.

T ab le 1.1: Default network settings

Component IP Address Type Default Gateway Subnet Mask
Receiver 192.168.13.1 static 0.0.0.0 255.255.255.0
Transmitter 192.168.13.2 static 0.0.0.0 255.255.255.0

SERVSWITCH DTX5000 USER GUIDE

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4. Use the Serial Interface to re-configure the network settings for the Transmitter. For
more information on how to do this see, “Config ur ing Network Settings” on page 25.

NOTE:

If the Receiver and Transmitter are to be located on different subnets, configure their network settings

before you connect to the network.

NOTE:

If there are already Transmitter/Receiver pairs operating on the subnet, set the network configurations of

new Transmitter/Receiver pairs before connecting them to the network.

5. Use the Serial Interface to re-configure the network settings for the Receiver. For
more information on how to do this see, “Config ur ing Network Settings” on page 25.

6. Repeat this procedure for each Transmitter and Receiver pair you wish to install on
the network.

CHAPTER 4: OPERATIONS

21

4. Operations

4.1 Overview

Operating a computer through the ServSwitch DTX5000 system is no different than
working directly connected to your computer. All peripherals operate as if directly
connected, even though the computer is lo cated at a distance. When you power up the
Receiver, a connection is automatically established with the computer.

While the default settings of your ServSwitch DTX5000 system will work with most
systems, you may choo se to change set tings to better fit y our system. Inte rnal settings such
as connection settin gs and hotkey sequences can be configured via the Serial Interface.
See “The Serial Interface” on page 23. You can al so upgrade the ServSwitch DT X5000
system via the Serial Interface. The On-Screen Display (OSD) displays system settings
and information about your connected Transmitter.

LED Identification

Front panel

There are two blue LEDs on the front panel of the Receiver. The PWR LED will light up
when the Receiver has been powered up. The ACTIVE LED will light up when the
Receiver has established a connection with the Transmitter.

Rear panel

Two LEDs are built into both the RJ45 connector on the rear of the Receiver, and into the
RJ45 connector on the Transmitter. The following table illustrates their operation:

4.2 Accessing the System

When the Receiver is powered up, it will automaticall y initiate a connection with the
remote computer.

To access the remote computer:

1. Power up the Receiver.

2. A series of messages will be di spla y ed o n the screen to inform you of the p rog ress o f
the connection.

3. You will be able to interact with the remote computer as if it were located at your
desk.

Table 3.1: RJ45 Connector LEDs

LED Indication Meaning

LED 1

Green static Linked at 1 Gbps
Green flashing Linked at 10 Mbps/100 Mbps
Green off No Link

LED 2

Yellow static Linked but no activity
Yellow flashing Transmit/receive activity

SERVSWITCH DTX5000 USER GUIDE

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NOTE:

If the remote computer has been powered down, the Receiver will not be able to establish a connection.

4.3 The OSD

The Receiver incorporates an On-Sc r een Display (OSD) that allows you to view
information ab out the configur ation of your Se r vSwitch DTX5000 s ystem.

To access the OSD:

Press Print Screen.
If you wish, you can designate a different key or combination of keys (hotkeys) to access

the OSD. See “Configuring the OSD Hotkey Sequence” on page 40.

NOTE:

The OSD will clear after a defined period of inac tivity. T o reactiv ate the O SD, enter a valid hotkey sequence .

See “OSD Inactivity Timeout” on page 42.

Displaying system information using the OSD

The OSD enables you to d isplay the fi rmware releas e o f t he Receiv er a nd the Transmitter.
For optimum performance, keep your firmware current. For more information, see “Flash
Upgrading your ServSwitch DTX5000 System” on page 33. The OSD also enables you to
view the IP address and MAC address of both the Receiver and the T ransmitter.

To display system inform ation:

1. Press Print Screen. Th e Information dialo g b ox will appear. By default, th e Informa­tion dialog box displays system informati on for your Receiver.

Figure 4-1. The Information dialog box

2. Clic k the Remote radio button to view system information for your Transmitter. The
Information dialog box will update to display system information for your

Transmitter.

3. Clic k the Local radio button to view the system information for yo ur Receiver again.

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23

If there is no Transmitter connected, the Remote radio button option will display as No
Target.

Figure 4-2. No Transmitter connected

To dismiss the OSD:

On the keyb oard , pre ss ESC o r us e the mous e to cl ic k the ‘ X’ bu tton o n the top rig ht -han d
corner of the OSD dialog box.

4.4 The Serial Interface

The Receiver incorporates a Serial Interface t hat allows you to:

• Configure network settings for the Re ceiver

• Configure network settings for the Transmitter

• Set or change passwords

• Upgrade your firmware for the Receiver and Transmitter

• Reset to factory defaults

• Configure ho tkey s

• Set a session time-out value

• Configure the OSD inactivity timer

Accessing the Serial Interf ac e

You can access the Serial Interface via the serial port on the back of the Rece iver. All
terminal command s are ex ec ute d th r oug h a te rmina l or PC running HyperTerminal®
emulation software or equivalent.

By default, two passwords are required to access the ServSwitch DTX5000 system via the
Receiver. One password control s access to the Receiver, the other passwo r d controls
access to the Transmitter. In both cases, the default password is “password”. For
information on how to change the defaul t password, see “Access Control” on page 29.

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Items needed to access the Serial Interface

• Netw or ked computer with a ser ial port

• Null-modem serial cable (male DB9) or three-wire serial cable

• HyperTerminal emulation software or equivalent

To access the Serial Interface:

1. Connect one end of t he serial cable to the serial port on the back of the Receiver.

2. Connect the other end of the serial cable to the serial port of yo ur PC.

3. Launch Hyper Terminal.

4. Configure the HyperT erminal session for 57600 bits per second, 8 data bits, no parity,
1 stop bit and no fl ow control.

NOTE:

Software (XON/XOFF) flow control is supported. However, it should not be used when using XMODEM.

Figure 4-3. Com1 Properties

5. Confirm the HyperTerminal settings.

6. Press Enter to display the Serial Interface menu. The Appliance Selection Menu will
be displayed.

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25

Figure 4-4. Appliance Selection Menu

7. Select Receiver or Transmitter. You will be prompted to enter a password.

8. Type the password and press Enter.

NOTE:

If there is no Transmitter connected to the Receiver, an error message will display and you will be returned

to the

Appliance Selection Menu

.

Navigating the Serial Interface

The Serial Interface is driven by a serie s of simple nested men us. To navig ate thro ugh th e
Serial Interface, simply type the number or letter that corresponds to the op tion you wish
to choose and pr e ss Enter. This action will bring yo u to a sub-men u or to a screen where
you can make con figuration changes. To exit a m e nu or screen and to confirm any
configuration changes you have made, type 0 (zero) and press Enter. To navigate bac k up
through the menus, co ntin u e to type 0 and press Enter at each screen.

4.5 Configuring Network Settings

The ServSwitch DTX 5000 sys tem is ship ped with d efault ne twork settin gs pre- config ured
for your Receiver and Transmitter. For more information see“Networked Installation” on
page 18. You can re-co nfigure the default ne twork settings for yo ur sys te m usin g the
Serial Interface. If you wish, you can place the Receiver on a different subnet from the
Transmitter.

NOTE:

Static addressing is the only IP addressing method supported.

To configure network settings for the Receiver:

1. Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.

2. Choose option 1 t o access the Receiver menu. If the password option is enabled, you
will be prompted for a password. See “Access Control” on page 29.

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26

3. Type the password and press Enter. The Receiver Main Menu will appear.

Figure 4-5. Receiver Main Menu

4. Choose Network Configuration. The Network Configura tion Menu will appear.

Figure 4-6. Receiver Network Configuration Menu

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27

5. Choose Receiver IP Config. The R eceiver IP Configuration Menu will appear. The
current network settings are visible here.

Figure 4-7. Receiver IP Configuration Menu

NOTE:

The Reset option in the

Receiver IP Configuration Menu

applies only to network settings.

6. Choose Receiver IP Address.

7. Type a v alid IP address. Press Enter to return to the Receiv er IP Config uration M enu.

8. Choose Receiver Netmask.

9. Type a valid Receiver Netmask. Pr ess Enter to return to the Receiver IP Configura-
tion Menu.

10. Choose Receiver Default Gateway.

11. Type a valid Receiver Default Gateway. Press Enter to return to the Receiver IP Con-
figuration Menu.

12. Type 0 (zero) and press Enter to return to the Network Configura tio n Me nu .

13. If you made a mistake and do not wish to save the changes you made to the network
settings type C and press Enter.

14. To confirm your changes and apply those settings, type 0 (zero) and press Enter.

NOTE:

Changes to network configurations are appl ied only after you exit the

Network Configuration Menu

15. If you changed the IP Address, th e Recei v e r will now automatically reset to apply t he
new netw ork c onf iguration. During reset, t he Re ceiver will dro p its c onnec tio n to t he
Transmitter. You will be automatically returned to the Appliance Selection Menu
screen. Connection will be restored.

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28

To configure network settings for the Transmitter:

NOTE:

You must also enter changes to the Transmitter IP address via the Receiver Network Configuration menu .

1. Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.

2. Choose option 2 to access the Transmitter menu. If the password option is enabled,
you will be prompted for a password. See “Access Control” on page 29.

3. Type the password and press Enter. The Transmitter Main Menu will appear.

Figure 4-8. Transmi tter Mai n Menu

NOTE:

The Reset option in the

Transmitter Main Menu

applies only to network settings.

4. Choose Network Configuration. The Network Configura tion Menu will appear.

Figure 4-9. Network Configuration Menu

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29

5. Choose Transmitter IP Config. The Transmitter IP Configura tion Menu will appear.

Figure 4-10. Transmi tter IP Configuration Menu

6. Choose Transmitter IP Address.

7. Type a valid IP address. Press Enter to return to the Transmitter IP Configurati on
Menu.

8. Choose Transmitter Netmask.

9. Type a valid T ra nsmitter Netmas k. Press Enter to return to the Transmitter IP Con-
figuration Menu.

10. Choose Transmitter Default Gateway.

11. Ty pe a vali d T ransmitter Default Gate way. Press Enter to return to the Transmitter IP
Configuration Menu.

12. Type 0 (zero) and press Enter to return to the Network Configura tio n Me nu .

13. If you made a mistake and do not wish to save the changes you made to the network
settings type C and press Enter.

14. To confirm your changes and apply those settings type 0 (zero) and press Enter.

15. If you changed the IP address, the Transmitter will now automatically reset to accept
the new netw or k conf igu ration. Du ring reset the Transmitter will drop the connection
to the Receiver. A system message will appear that states “Connection to the Trans­mitter is lost”. You will be automatically returned to the Appliance Selection
Menu screen, and the connection will be restored.

4.6 Access Control

By default, two passwords are required to access the ServSwitch DTX5000 system via the
Serial Interface. One password is for acce ss to th e Serial Interface menus that control the
Receiver. The other password is for access to the Serial Interface menus that control the
Transmitter. In both cases, the default password is “password”.

NOTE:

Each password must consist of ASCII characters and contain between 6 and 64 characters.

Access control for the Receiver

You can change the password settings for the Receiver through the Serial Interface via the
Receiver Security C o nfiguration Menu.

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30

To access the Receiver

Security Configuration Menu

:

1. Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.

2. Choose option 1 t o access the Receiver menu. If the password option is enabled, you
will be prompted for a password. See “Access Control” on page 29.

3. Type the password and press Enter. The Receiver Main Menu will appear.

4. Choose Security Configuration. The Security Configuration Menu will appear.

Figure 4-11. The Receiver Security Configuration Menu

To disable or enable the Receiver password:

1. Choose Console Password on the Security Con fig ura tio n M enu a nd press Enter. If a
password had been enabled, this action wi ll disable the password.

2. If a password had been disabled, you will be prom pt ed to enter a password .

3. Type the new password and press Enter.

4. Confirm the new password. If successful, you will see a mess age confirming that the
new password has been set.

5. To save your changes and exit the menu, type 0 (zero) and press Enter.

To change the Receiver password:

1. Choose Change Console Pas sword on the Sec urity Con fig ura tio n Men u . You will be
prompted to enter your current password.

2. Type your current password and press Enter. You will be prompted to enter the new
password.

3. Type the new password and press Enter.

4. Confirm the new password. If successful, you will see a mess age confirming that the
new password has been set.

5. To save your changes and exit the menu, type 0 (zero) and press Enter.

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31

If you lose you r Receiver password:

If you lose your Receiver password, you can reset the system to the default password with
the help of Black Bo x Technical Suppor t.

1. Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.

2. Choose option 1 to access the Receiver menu.

3. You will be prompted to enter your current password.

4. Type ?????? (six question marks) and press Enter. The Serial Interface will gener­ate a code and display i t to you. The code is a 16 cha r acter hex sequence. The Serial
Interface will also prompt you to enter a Key.

Figure 4-12. Password Reset Mode

5. Contact Black Box Technical Support to obtain the Key. The Technical Support Spe­cialist will ask you for the 16 character hex code. Read out the code exactly as it
appears on the Serial Interf ace. The Technical Support Specialist will no w give you
another 16 character hex sequ ence.

6. In the Serial Interface at the Key prompt, type the 16 character hex sequence provided
to you by Black Box Technical Support. Press Enter.

7. The default password is now active.

For information on how to change your password, see “Acc ess control for the Receiver”
on page 29.

Access control for the Transmitter

You can change the password settings for the Transmitter through the Serial Interface
using the Transmitter Security Config ur a tio n Me nu .

To access the Transmitter

Security Configuration Menu

:

1. Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.

2. Choose option 2 to access the Transmitter menu. If the password option is enabled,
you will be prompted for a password. See “Access Control” on page 29.

3. Type the password and press Enter. The Transmitter Main Menu will appear.

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32

4. Choose Security Configuration. The Security Configuration Menu will appear.

Figure 4-13. Transmi tter Secu rity Configuration Menu

To disable or enable the Transmitter password:

1. Choose Console Password on the Security Con fig ura tio n M enu a nd press Enter. If a
password has been enabled, this action will disable the password.

2. If a password has been disabled, you will be prompted to enter a password.

3. Type the new password and press Enter.

4. Confirm the new password. If successful, you will see a mess age confirming that the
new password has been set.

5. To save your changes and exit the menu, type 0 (zero) and press Enter.

To change the Transmitter password:

1. Choose Change Console Pas sword on the Sec urity Con fig ura tio n Men u . You will be
prompted to enter your current password.

2. Type your current password and press Enter. You will be prompted to enter the new
password.

3. Type the new password and press Enter.

4. To confirm the new password and exit the screen, type 0 (zero) and press Enter.

If you lose your Transmitter password:

If you lose your Tran s mi tte r password, you can reset the sys te m to the def a ult pa ss w ord
with the help of Black Box Technical Supp ort.

1. Activate the serial menu as described in “Accessing the Serial Interface” on page 23.

2. Choose option 2 to access the Transmitter menu.

3. You will be prompted to enter your current password.

4. Type ?????? (six question marks) and press Enter. The Serial Interface will gener­ate a code and display i t to you. The code is a 16 cha r acter hex sequence. The Serial
Interface will also prompt you to enter a Key.

5. Contact Black Box Technical Support to obtain the Key. The Technical Support Spe­cialist will ask you for the 16 character hex code. Read out the code exactly as it
appears on the Serial Interf ace. The Technical Support Specialist will no w give you
another 16 character hex sequ ence.

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33

6. In the Serial Interface at the Key prompt, type the 16 character hex sequence provided
to you by Black Box Technical Support. Press Enter.

7. The default password is now active.

For information o n how to change your p assword see “Access control for the Transmitter”
on page 31.

4.7 Flash Upgrading your ServSwitch DTX5000 System

You can Flash upgrade your Receiver and Transmitter. You can Flash upgrade your
ServSwitch DTX5000 system using either XMODEM or HTTP. The Receiver and
Transmitter ar e upgraded separately using individual upgrade files. The upgrade files are
supplied by Black Box. For optimum system performance keep your firmware versions
current.

NOTE:

Do not use software (XON/XO FF) flow control when using XMODEM.

To Flash upgrade your Receiver using XMODEM:

1. Download the Receiver upgrade file from Black Box.

2. Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.

3. Choose option 1 t o access the Receiver menu. If the password option is enabled, you
will be prompted for a password. See “Access Control” on page 29.

4. Type the password and press Enter. The Receiver Main Menu will appear.

5. Choose Fi rmware Management. The Firmw are Management Menu will appear.

Figure 4-14. Receiver Firmware Management Menu

6. Choose Receiver Flash Upgrade Via XMODEM. The connection to the Transmitter
will be dropped.

7. Specify the location of the upgrade file and initiate the file transfer.

8. When the transfer has completed, a message will display stating “Firmware update
successful. Resetting Appliance...”

9. The connection to the Transmitter will be restored.

SERVSWITCH DTX5000 USER GUIDE

34

NOTE:

If the Receiver determines that the upgrade file is invalid, the R eceiver cancels the upgrade and maintains

the previous firmware version. A message will displa y indicating that the firmware upgrade has failed.

To Flash upgrade your Receiver using HTTP:

1. Download the Receiver upgrade file from Black Box.

2. Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.

3. Choose option 1 t o access the Receiver menu. If the password option is enabled, you
will be prompted for a password. See “Access Control” on page 29.

4. Type the password and press Enter. The Receiver Main Menu will appear.

5. Choose Fi rmware Management. The Firmw are Management Menu will appear.

Figure 4-15. Receiver Firmware Management Menu

6. Choose Receiver Flash Upgrade Via HTTP. The connection to t he T ransmitte r will be
dropped. You will be prompted to enter the URL for the upgrade file.

7. Enter the URL for the upgrade file using the following syntax:
http://<server ip address>[:server port]/<upgrade file path>
For example:
http://192.168.0.1:8080/RX.dld

NOTE:

If the server is set up on standard port 80, the port information can be omitted.

8. To initiate the file transfer press Enter.

9. When the transfer has completed, a message will display stating “Firmware update
successful. Resetting Appliance...”

10. The connection to the Transmitter will be restored.

NOTE:

If the Receiver determines that the upgrade file is invalid, the R eceiver cancels the upgrade and maintains

the previous firmware version. A message will displa y indicating that the firmware upgrade has failed.

To Flash upgrade your Transmitter using XMODEM:

1. Download the Transmitter upgrade file from Black Box.

CHAPTER 4: OPERATIONS

35

2. Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.

3. Choose option 2 to access the Transmitter menu. If the password option is enabled,
you will be prompted for a password. See “Access Control” on page 29.

4. Type the password and press Enter. The Transmitter Main Menu will appear.

5. Choose Fi rmware Management. The Firmw are Management Menu will appear.

Figure 4-16. Transmi tter Firmware Managem ent Menu

6. Choose Transmitter Flash Upgrade Via XMODEM.

7. Specify the location of the upgrade file and initiate the file transfer.

8. When the transfer has completed, a message will display stating “Firmware update
successful. Resetting Appliance...” During reset the Transmitter will drop the connec­tion to the Receiver. A second system message will appear that states “Connection to
the Transmi tter is lost”. You will be automatically returned to the A ppliance Se lection
Menu screen

NOTE:

If the Transmitter determines that the upgrade file is inv a lid, the Transmitter cancels the upgrade and

maintains the previous firmware version. A message displays indicating that the upgrade has failed.

To Flash upgrade your Transmitter using HTTP:

1. Download the Transmitter upgrade file from Black Box.

2. Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.

3. Choose option 2 to access the Transmitter menu. If the password option is enabled,
you will be prompted for a password. See “Access Control” on page 29.

4. Type the password and press Enter. The Transmitter Main Menu will appear.

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36

5. Choose Fi rmware Management. The Firmw are Management Menu will appear.

Figure 4-17. Transmi tter Firmware Managem ent Menu

6. Choose Transmitter Fl ash Upgrade Via HTTP.

7. You will be prompted to enter the URL for the upgrade file.

8. Enter the URL for the upgrade file using the following syntax:
http://<server ip address>[:server port]/<upgrade file path>
For example:
http://192.168.0.1:8080/TX.dld

NOTE:

If the server is set up on standard port 80, the port information can be omitted

9. To initiate the file transfer press Enter.

10. When the transfer has completed, a message will display stating “Firmware update
successful. Resetting Appliance...” During reset the Transmitter will drop the connec­tion to the Receiver. A second system message will appear that states “Connection to
the Transmi tter is lost”. You will be automatically returned to the A ppliance Se lection
Menu screen

NOTE:

If the Transmitter determines that the upgrade file is inv a lid, the Transmitter cancels the upgrade and

maintains the previous firmware version. A message displays indicating that the upgrade has failed.

4.8 Restoring Factory Default Settings

The Serial Interface enables you to easily restore the factory defaul t s et tings of both the
Receiver and the Transmitter. For a full list of the factory default settings, see “Factory
Default Settings” on page 9.

NOTE:

Restoring factory default settings will also reset network settings. Before restoring factory default settings,

assess whether this is likely to cause conflicts with other devices on the network.

CHAPTER 4: OPERATIONS

37

To restore the Receiver factory default settings:

1. Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.

2. Choose option 1 t o access the Receiver menu. If the password option is enabled, you
will be prompted for a password. See “Access Control” on page 29.

3. Type the password and press Enter. The Receiver Main Menu will appear.

4. Choose Restore Factory Defaults.

5. The Receiver will now automatically reset. You will be automatically returned to the
Appliance Selection Menu screen.

6. During reset the Receiver will drop the connection to the Transmitter. When reset is
complete the Receiver will restore the connection to the Transmitter using the new
settings.

To restore the Transmitter factory default settings:

1. Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.

2. Choose option 2 to access the Transmitter menu. If the password option is enabled,
you will be prompted for a password. See “Access Control” on page 29.

3. Type the password and press Enter. The Transmitter Main Menu will appear.

4. Choose Restore Factory Defaults.

5. The Transmitter will now automatically reset. During reset the Transmitter will drop
the connection to the Recei ver. A syste m message will ap pear that stat es “Conne ction
to the Transmitter is lost”. You will be automatically returned to the Appliance Selec-
tion Menu screen. The connection to the Receiver will be restored.

4.9 Resetting the ServSwitch DTX5000 System

To reset the Receiver:

1. Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.

2. Choose option 1 t o access the Receiver menu. If the password option is enabled, you
will be prompted for a password. See “Access Control” on page 29.

3. The Receiver Main Menu will appear.

SERVSWITCH DTX5000 USER GUIDE

38

4. Choose Reset Appliance. The Reset Appliance Menu will appear.

Figure 4-18. Receiver Reset Appliance Menu

5. Choose Receiver Reset to initiate the reset. A message will be displayed on the Seri al
Interface that states “Resetting appliance...”. When the reset is complete, you will be
automatically returned to the Appliance Selection Menu.

To reset the Transmitter:

1. Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.

2. Choose option 2 to access the Transmitter menu. If the password option is enabled,
you will be prompted for a password. See “Access Control” on page 29.

3. The Transmitter Main Menu will appear.

4. Choose Reset Appliance. The Reset Appliance Menu will appear.

5. Choose Transmitter Reset to initiate the reset. A message will be displayed on the
Serial Interface that states “Resetting appliance...”. During reset the Transmitter will
drop the connection to the Receiver. A second system message will appear that states
“Connection to the Tra nsmitter is lost.” You will be automatically returned to the
Appliance Selection Menu screen.

4.10 Viewing System Information

The Serial Interface enables you to di splay the firmware release and deta ils of the
Receiver and of the Transmitter.

To view Receiver system information:

1. Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.

2. Choose option 1 t o access the Receiver menu. If the password option is enabled, you
will be prompted for a password. See “Access Control” on page 29.

3. Type the password and press Enter. The Receiver Main Menu will appear.

CHAPTER 4: OPERATIONS

39

4. Choose Appliance Information. The Appliance Informati on Menu will appear.

Figure 4-19. Appliance Information Menu

5. Choose Receiver Appliance Information . The Receiver Appliance Information Menu
will appear.

The Receiver Appliance Information Menu screen contains the following information:
Receiver name; EID number; rele ase version; application boot and FPGA firmware
version numbers; and t he manufacturing part number. All values are read-only.

Figure 4-20. Receiver Appliance Information Menu

To view Transmitter system information:

1. Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.

2. Choose option 2 to access the Transmitter menu. If the password option is enabled,
you will be prompted for a password. See “Access Control” on page 29.

3. Type the password and press Enter. The Transmitter Main Menu will appear.

4. Choose Appliance Information. The Appliance Informati on Menu will appear.

5. Choose Transmitter Appliance Information. The Transmitter Appliance Information
Menu will appear.

SERVSWITCH DTX5000 USER GUIDE

40

The Transmitter Appliance Informa tio n Me n u screen contains the following information:
Transmitter name; EID number; release version; application boot and FPGA firmware
version numbers; and the manufacturing part number. All values are read-only.

4.11 Configuring Video Input Settings

You can configure the video input to the Transmitter as VGA or DVI.

To configure video input settings:

1. Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.

2. Choose option 2 to access the Transmitter menu. If the password option is enabled,
you will be prompted for a password. See “Access Control” on page 29.

3. Type the password and press Enter. The Transmitter Main Menu will appear.

4. Choose Console Settings. The Console Settings Menu will display. The current video
input setting is displayed beside menu item 1. Target Video - DVI/VGA.

Figure 4-21. Transmi tter Console Settings Menu

5. To toggle between DVI or VGA, choose menu item 1. Target Video - DVI/VGA.

6. The updated setting will be displayed beside 1. Target Video - DVI/VGA.

7. To save your changes and exit the menu, type 0 (zero) and press Enter.

4.12 Configuring the OSD Hotkey Sequence

To change the hotkey sequence that activates your OSD:

1. Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.

2. Choose option 1 t o access the Receiver menu. If the password option is enabled, you
will be prompted for a password. See “Access Control” on page 29.

3. Type the password and press Enter. The Receiver Main Menu will appear.

CHAPTER 4: OPERATIONS

41

4. Choose Console Settings. The Console Settings Menu will appear. Your currently
selected OSD hotkey sequence is displayed beside menu item 1. OSD Hotkey

Figure 4-22. Receiver Console Settings Menu

5. Choose OSD Hotkey. The OSD Hotke y Menu will appear. This menu shows you the
hotkey sequences that you can choose from. The current hotkey sequence is indicated
by an asterisk symbol *.

Figure 4-23. OSD Hotkey Menu

6. Type the number that corresponds to the hotkey sequence you wish to apply and press
Enter.

7. To confirm your selection and exit the screen, type 0 (zero) and press Enter.

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42

4.13 OSD Inactivity Timeout

By default, the Receiver is configured to dismiss the OSD after an ina ctivity period of 10
minutes. To reactivate the OSD, you must enter a valid OS D hotkey sequence. See
“Configuring the OSD Hotkey Sequence” on page 40.

Using the Seria l I nterface, you can modify the default config uration. You can disable the
OSD timeout or you can change the timeout period to any value between zero minutes and
10 hours. Setting the timeout perio d to 0 means that the OSD will not timeout. The
maximum timeout period that can be configured is 9 hours and 59 minutes.

NOTE:

You can dismiss the OSD at any time by pressing

ESC

.

To change the OSD timeout period:

1. Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.

2. Choose option 1 t o access the Receiver menu. If the password option is enabled, you
will be prompted for a password. See “Access Control” on page 29.

3. Type the password and press Enter. The Receiver Main Menu will appea r.

Table 3.2: OSD Hotkey Sequences

Hotkey Sequences

All Print Screen (Default)
Ctrl + Ctrl (L - R) Ctrl + Ctrl (L)
Ctrl + Ctrl (R) Alt + Alt (L - R)
Alt + Alt (L) Alt + Alt (R)
Shift + Shift (L - R) Shift + Shift (L)
Shift + Shift (R) Scroll-lock + Scroll-lock

CHAPTER 4: OPERATIONS

43

4. Choose Console Settings. The Console Settings Menu will appear. T he current OSD
Timeout configuration is displayed beside menu item 2. OSD Inactivity Timer.

Figure 4-24. Receiver Console Settings Menu

5. Choose OSD Inactivity Timer. The OSD Inactivity Timer Menu will appear.

Figure 4-25. OSD Inactivity Timer Menu

6. Choose Inactivity Time. You will be prompted to enter a timeout period in the format
HH:MM. The maximum t imeout period yo u can enter is 9 hours an d 59 minutes
(09:59).

7. Type the timeout period and press Enter.

8. To confirm your selection and exit the screen, type 0 (zero) and press Enter.

NOTE:

To disable the OSD timeout, choose

Disable

in the OSD Inactivity Timer Menu.

4.14 Session Inactivity Timeout

If you wish, you can configure the Receiver to terminate the connection with the
Transmitter if the user has not interacted with the Receiver for a defined period of time.
The maximum time out period you can set is 9 hours and 59 minutes.

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To enable Session Inactivity Timeout:

1. Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.

2. Choose option 1 t o access the Receiver menu. If the password option is enabled, you
will be prompted for a password. See “Access Control” on page 29.

3. Type the password and press Enter.The Receiver Main Menu wil l appear.

4. Choose Console Settings. The Console Settings Menu will appear. T he current Ses­sion Inactivity Timeout configuration is displayed besid e menu item 3. Sessio n Inac-

tivity Time r.

5. Choose Se ssion Inactivity Timer. The Session Inactivity Timer Menu will appear.

Figure 4-26. Receiver Session Inactivity Timer Menu

6. To toggle between Disabled and Enab led, choose Enable/Disable.

7. To confirm your selection and exit the screen, type 0 (zero) and press Enter.

NOTE:

The default Session Inactivity Timeout period is 10 minutes.

To change the Session Inactivity Timeout period:

1. Choose Se ssion Inactivity Timer. The Session Inactivity Timer Menu will appear.

2. Choose Inactivity Time. You will be prompted to enter a timeout period in the format
HH:MM. The maximum timeout period you can enter is 9 hour s and 59 minutes.

3. Type the timeout period and press Enter.

4. To confirm your selection and exit the screen, type 0 (zero) and press Enter.

4.15 Session Retry Settings

The ServSwitch DTX5000 system is designed to automatically establish a connection
between the Receiver a nd the remote computer. By default, if the Receiver cannot
immediately establish a connection with the remote computer it will retry every 30
seconds until a connection is successfully established. You can change the default session
retry settings using the Serial Interface.

CHAPTER 4: OPERATIONS

45

To access the

Session Retry Me nu

:

1. Activate the Serial Interface menu as described in “Accessing the Serial Interface” on
page 23.

2. Choose option 1 t o access the Receiver menu. If the password option is enabled, you
will be prompted for a password. See “Access Control” on page 29.

3. Type the password and press Enter. The Receiver Main Menu will appear.

4. Choose Console Settings. The Console Settings Menu will appear.

5. Choose S ession Retry. The Session Retry Menu will appear.

Figure 4-27. Session Retry Menu

To change the retry settings:

1. Access the Session Retry Menu via the Serial Interface as described above.

2. To change the time interval between retry attempts, choose Session Retry Timeout
Seconds. You will be prompted to enter a new timeout value in SS (seconds) format.

3. Type a value between 10 and 60 (inclusive) and press Enter.

4. To confirm your selection and exit the screen, type 0 (ze ro) and press Enter.

SERVSWITCH DTX5000 USER GUIDE

46

CHAPTER 5: TROUBLESHOOTING

47

5. Troubleshooting

5.1 Troubleshooting Tips

No power status light on Receiver

• Verify that the power supply is plugged in correctly.

• Ensure that the power cab le from the Black Box-supplied power supply is securely
plugged into t he Receiver.

No video on monitor attached to Receiver

• Verify that the mo nitor attached to the Receiver has power.

• Ensure that the video cable from the monitor is securely plugged in to the correct
connector on the Receiver.

• Verify that the remote computer is powered.

• Confirm that a network connection exists between the Transmitter and Receiver.

• Confirm that the I P address used by the Transmitter has not been assigned to a second
device on the network.

• Confirm that the IP address used by the Receiver has not been assigned to a second
device on the network.

• Verify that the Transmit ter is dr awing sufficie n t power from the USB connections on
the remote computer and th at it has boot ed corr ectly :

• If the green LED on the Transmitter is on, the Transmitter is drawing sufficient

power.

• If the Transmitter cannot draw sufficient power from the remote computer you

will need to obtain an e xterna l po we r supply unit fo r the Transmitter from Black
Box. If connected through a USB hub, ensure that the hub c an supply the neces­sary power.

• Verify that the correct video setting has been configured in the Transmitter Serial
Interface menu:

• If the remote computer provides DVI only video, verify that the Transmitter

Serial Interface menu has been configured for DVI. Then restart the remote
computer.

• If the remote computer provides VGA only video, verify that the Transmitter

Serial Interface menu has been configured for VGA. Then restart the remote
computer.

• The Transmitter has an internal fan. Verify that the fan is functioning.

• Cycle po wer to the Rec eiv er. An informationa l message shoul d appear o n the monito r
for a brief moment. If the message does not appear, check the monitor by plugging
the video cable from the monitor directly into the remote compu te r to ve rify tha t the
monitor is working and that the re mote compu ter is gen eratin g active video. If this is
functioning, check that the display settings for your remote computer are set no
higher than a res o lution of 1280 x 10 24 at 60 Hz refresh r a te . If the mo nit or do e s not
function correctly, replace it.

SERVSWITCH DTX5000 USER GUIDE

48

No mouse or keyboard operation from peripherals attached to Receiver

• Ensure that the mouse and keyboard cables are connected to the correct PS/2 or USB
ports on the Receiver. Match the connector color codes (green for mouse and purp le
for keyboard).

• Ensure that both of the USB connectors from the Transmitter are securely connected
to the correct connectors on th e remote computer.

• If the remote computer can provide only one USB port for the Transmitter:

• Use an external powe r supply for the Transmitter

• Ensure that the Tra nsmitter USB cable labeled “1” is attached the a vaila ble USB

port of the remote comp uter

• Ensure that the correct keyboard layout is configured on the remote computer for the
keyb oa r d yo u ar e using.

• Retest the mouse and keyboard by connecting them dire ctly to the remote computer
and rebooting. If one does not function correctly, replace it.

No audio from speakers attached to Receiver

• Ensure that the audio cable is s ecurely plugge d into the line- out port of the remote
computer (s hould be color -c oded green).

• Ensure that the speaker cable is securely plugged into the line-out port of the
Receiver.

• Verify that the sp eakers are powered.

• Retest the speakers by connectin g them directly to the remote computer. If they do
not function correctly, replace them.

Poor video quality on monitor attached to Receiver

• Reset video by pressing <F11>.

• Ensure that the video cable from the monitor is securely plugged in to the correct
connector on the Receiver.

• Check the video quality using a different monitor.

No response from USB mass media device attached to the Receiver

• Ensure that the mass media device is directly connected to one of the USB connectors
on the Receiver. If the mass media device is connected to the Receiver via a USB
hub, it will not be possible to access it.

• Ensure that the mass media device is securely plugged in to the correct connector on
the Receiver.

• Ensure that both of the USB connectors from the Transmitter are securely connected
to the correct ports on the remote computer.

• Verify that the mass media device is functioning correctly by attaching it to the USB
port on another computer. If the mass media device is not functioning correctly,
replace it.

CHAPTER 5: TROUBLESHOOTING

49

Slow file transfer rate from or to the USB mass media device

• Verify that at least one of the Transmitter USB cables is con nect ed to a high speed
USB port on the remote computer. The Transmitter will operate with either Low
Speed or Full Speed USB, but with Low Speed USB the file transfer rate will be
slower.

Connection to remote computer is lost

• Verify that the network cable is securely connected to the RJ45 connector at the re ar
of the Receiver.

• Verify that the Receiver is linked to the network and that it is receiving data. See
“LED Identification” on page 21.

• Verify that the remote computer is powered.

• Ensure that both of the USB connectors from the Transmitter are securely connected
to the correct connectors on th e remote computer.

• Verify that the Transmit ter is dr awing sufficie n t power from the USB connections on
the remote computer and th at it has boot ed corr ectly :

• If the green LED on the Transmitter is on, the Transmitter is drawing sufficient

power.

• If the Transmitter cannot draw sufficient power from the remote computer you

will need to obtain an e xterna l po we r supply unit fo r the Transmitter from Black
Box.

• The Transmitter has an internal fan. Verify that the fan is functioning.

• Ping the Transmitter from another PC on the network to ensure it is connected.

• Reset the Transmitter. See “Resetting the ServSwitch DTX5000 System” on page 37.

• Reset the Receiver. See “Resetting the ServSw itch DTX5000 System” on page 37.

• Verify that the Ethernet network is fully operational.

5.2 Calling Black Box

If you determine tha t your ServSwitch DTX5000 system is malfunctioni ng, do not atte mpt
to alter or repair it. It contains no user-serviceable parts. Refer to the table on the following
page for Black Box Technical Support Information.

Before contacting Black Box Technical Support, make a reco rd of the history of the
problem. We will be able to provide more efficient and accurate assistance if you have a
complete description, including:

• The nature and duration of the problem

• When the problem occurs

• The components involved in the problem

• Any particular application that, when used, appe ars to create the problem or make it
worse

• The results of any testing you have already done

SERVSWITCH DTX5000 USER GUIDE

50

5.3 Shipping and Packaging

If you need to tran s po rt or sh ip yo ur Se rvS w itc h D TX 50 00 :

• Package it carefully. We recommend that you use the original container.

• If you are shipping the Receiver for repair, make sure you include its power cord and
the cables you are using with it. If you are returning the Transmitter, make sure your
include everything you received with it. Before you ship, contact Black Box to get a
Return Authorization (RA) number.

CHAPTER 5: TROUBLESHOOTING

51

Black Box Technical Support

Country Web Site/E-Mail Phone Fax

US www.blackbox.com

[e-mail]

[phone] [phone]

Austria www.black-box.at

[e-mail]

[phone] [phone]

Belgium www.blackbox.be

support.neder [e-mail]
[e-mail]
[e-mail]

[phone] [phone]

Denmark www.blackbox.dk

[e-mail]

[phone] [phone]

Finland www.blackbox.fi

[e-mail]

[phone] [phone]

France www.blackbox.fr

[e-mail]

[phone] [phone]

Germany www.black-box.de

[e-mail]

[phone] [phone]

Ireland www.blackbox.co.uk

[e-mail]

[phone] [phone]

Italy www.blackbox.it

[e-mail]

[phone] [phone]

Netherlands www.blackbox.nl

[e-mail]

[phone] [phone]

Norway www.blackboxnorge.no

[e-mail]

[phone] [phone]

Spain www.blackbox.es

[e-mail]

[phone] [phone]

Sweden www.blackboxab.se

[e-mail]

[phone] [phone]

Switzerland www.black-box.ch

[e-mail]

[phone] [phone]

UK www.blackbox.co.uk

[e-mail]

[phone] [phone]

Doc. No. 590-611-501C

Customer Support Information:

For FREE Technical Support 24 hours a day, 7 days a week, call 724-746-5500 or fax [phone]

Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018

World-Wide Web: www.blackbox.com • Email: [e-mail]

© Copyright 2006. Black Box Corporation. All rights reserved.