Black Box DTX5000, DTX5000-T, DTX5000-R, DTX5002-T, DTX5002-R User Manual

January 2008

DTX5000 DTX5000-T DTX5000-R DTX5002-T DTX5002-R

SERVSWITCHTM FAMILY

Welcome to the ServSwitch™ Family!

Thank you for purchasing a BLACK BOX® ServSwitch DTX system! We appreciate your business, and we think you’ll appreciate the many ways that your new DTX System will save you money, time and effort.

The BLACK BOX® DTX system allows desktop users to access a full computer experience from anywhere on the corporate TCP/IP network, while maintaining the computers securely housed in a corporate data center. This desktop experience includes access for the desktop user to keyboard, mouse, both digital and analog video, and audio devices.

This solution can be deployed as a point-to-point extender system or may be over-laid on the standard 100 Mbps/1 Gbps TCP/IP network. The ServSwitch™ family from BLACK BOX—the onestop answer for all your KVM switching needs!

This manual will tell you all about your new ServSwitch DTX system, including how to install, operate and troubleshoot it. For an introduction to the ServSwitch DTX system see Chapter 2.

SERVSWITCH DTX5000/5002 USER GUIDE

FEDERAL COMMUNICATIONS COMMISSION

AND

INDUSTRY CANADA

RADIO-FREQUENCY INTERFERENCE STATEMENTS

This equipment generates, uses, and can radiate radio-frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found

to comply with the limits for a Class A computing device in accordance with

the

specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This digital apparatus does not exceed the Class A limits for radio noise emission from digital apparatus set out in the Radio Interference Regulation of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectrique publié par Industrie Canada.

EUROPEAN UNION DECLARATION OF CONFORMITY

This equipment has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in the European standard EN55022. These limits are designed to provide reasonable protection against harmful interference. This equipment generates, uses and can radiate radio-frequency energy, and

if not installed and used in accordance with the instructions, might cause harmful

interference to radio or television reception.

However, there is no guarantee that harmful interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment on and off, you can correct the interference with one or more of the following measures:

a. Reorient or relocate the receiving antenna.

b. Increase the separation between the equipment and the receiver.

c. Connect the equipment to an outlet on a circuit different from that to which

the

receiver is connected.

Consult the supplier or an experienced radio/TV technician for help.

USA Notification

Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Canadian Notification

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

Japanese Approvals

Safety and EMC Approvals and Markings

UL, FCC, cUL, VCCI, C-Tick

SERVSWITCH DTX5000/5002 USER GUIDE

This equipment has also been found to comply with European standards EN50082 and EN60950.

Other Agency Approvals

USA (UL, FCC)

Canada (cUL, ICES-003)

European Union (CE)

TRADEMARKS USED IN THIS MANUAL

BLACK BOX® and the logo are registered trademarks, and ServSwitch is a trademark of BLACK BOX Corporation.

Mac and Macintosh are registered trademarks of Apple Computer, Inc.

PS/2 is a registered trademark of International Business Machines Corporation.

Microsoft, HyperTerminal, Windows, Windows NT, and Windows XP are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

Sun and Sun Microsystems are registered trademarks of Sun Microsystems, Inc. in the United States and other countries.

Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners.

SERVSWITCH DTX5000/5002 USER GUIDE

ServSwitch DTX5000/5002 User Guide

SERVSWITCH DTX5000/5002 USER GUIDE

Instructions

This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.

Dangerous Voltage

This symbol is intended to alert the user to the presence of uninsulated dangerous voltage within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

Power On

This symbol indicates the principal on/off switch is in the on position.

Power Off

This symbol indicates the principal on/off switch is in the off position.

Protective Grounding Terminal

This symbol indicates a terminal which must be connected to earth ground prior to making any other connections to the equipment.

SERVSWITCH DTX5000/5002 USER GUIDE

III

1. Specifications...................................................................................................1

1.1 Factory Default Settings ..............................................................................................11

2. Product Overview...........................................................................................15

2.1 Introduction..................................................................................................................15

2.2 Features and Benefits...................................................................................................16

2.3 Safety Precautions........................................................................................................21

3. Installation ......................................................................................................23

3.1 Getting started with the Black Box ServSwitch Extender...........................................23

3.2 Mounting Option..........................................................................................................23

3.3 Installation Options......................................................................................................23

3.4 Getting started with the Black Box DTX5002 Extender .............................................29

3.5 Mounting Option..........................................................................................................29

3.6 Installation Options......................................................................................................29

4. Operations ......................................................................................................35

4.1 Overview......................................................................................................................35

4.2 Accessing the System ..................................................................................................36

4.3 The OSD ......................................................................................................................36

4.4 The Serial Menu...........................................................................................................41

4.5 Configuring Network Settings .....................................................................................43

4.6 Detecting a transmitter IP Address ..............................................................................50

4.7 Authentication..............................................................................................................52

4.8 Flash Upgrading your Black Box ServSwitch Extender .............................................56

4.9 Restoring Factory Default Settings..............................................................................60

4.10 Resetting the Black Box ServSwitch Digital Workstation Extender.........................61

4.11 Viewing System Information.....................................................................................62

4.12 Configuring Video Input Settings..............................................................................63

4.13 Session Retry Settings ...............................................................................................65

4.14 Configuring the OSD Hotkey Sequence....................................................................65

4.15 OSD Inactivity Timeout.............................................................................................67

4.16 Audio Performance Settings ......................................................................................68

5. Troubleshooting.............................................................................................73

5.1 Calling Black Box........................................................................................................76

5.2 Shipping and Packaging...............................................................................................76

6. Technical Support..........................................................................................77

7. Login error messages....................................................................................79

License Information ..........................................................................................81

SERVSWITCH DTX5000/5002 USER GUIDE

CHAPTER 1: SPECIFICATIONS

1. Specifications

During the course of this product’s lifetime, modifications might be made to its hardware or firmware that could cause these specifications to change without notice.

DTX5000-R Product Specifications

Network

Ethernet Standard Ethernet II

IP Port Usage Port 16384 - Video

Port 16385 - Audio Port 16386 - Keyboard\Mouse Port 16387 - vMedia Ports 4463, 4464, 4465 - Control

Extension Ports

Number 1

Connectors RJ-45

User Ports

Number

PS/2: 2; USB: 4; DVI-I video: 1; audio microphone: 1; audio line out: 1; power jack: 1

Ty pe PS/2, USB Type A, DVI-I video

Connectors

6-pin miniDIN, PS/2 keyboard and mouse; USB Type A, USB keyboard and mouse; DVI-I, female; 3.5 mm stereo audio jacks, line out and mic; 2.5 mm DC power jack.

Encryption

Ty pe Authenticated SSL

Console Port

Number 1

Ty pe

Three-wire Serial interface: RX, TX, GND via 16450-compatible UART

Connectors 9-pin D-Shell (DB9)

Dimensions

H x W x D 28 x 210 x 130 mm (1.10 x 8.27 x 5.12 in)

Weight

0.7 Kg (1.54 lb) without packaging, cables, power supply and literature

SERVSWITCH DTX5000/5002 USER GUIDE

Environmental

Heat Dissipation 22 W/H

Power Consumption 20 W (including power supplied to USB ports)

AC-input power 100-240 V AC

AC-input current rating 1 A

AC-frequency 50/60 Hz

Operating Temperature 0° to 35° Celsius (32° to 95° Farenheit)

Storage Temperature -20° to 60° Celsius (-4° to 140° Farenheit)

Transit Temperature -30

° to 60° Celsius (-22° to 140° Farenheit)

Operating Humidity 10 to 90% noncondensing

Storage Humidity 5 to 95%

Supported Hardware

Peripherals

PS/2 keyboard and mouse, USB keyboard and mouse, speakers, microphone

Keyboard

Standard 104/105/109 keyboards for PC, Macintosh, and Sun USB keyboards for PC, Macintosh and Sun Default keyboard drivers are fully supported for Microsoft Windows, MacOS, Solaris and Red Hat Linux

Mouse 2-, 3-, and 5-button; scroll and tilt wheel

Mass Storage Devices

All Mass Storage Class devices that use: SCSI Mass Storage subclass Bulk Only Transfer Protocol

DTX5000-R Product Specifications (Continued)

CHAPTER 1: SPECIFICATIONS

Video Resolution 640 x 350 @ 85 Hz

640 x 480 @ 60 Hz 640 x 480 @ 72 Hz 640 x 480 @ 75 Hz 640 x 480 @ 85 Hz 720 x 400 @ 70 Hz 720 x 400 @ 85 Hz 800 x 600 @ 60 Hz 800 x 600 @ 72 Hz 800 x 600 @ 75 Hz 800 x 600 @ 85 Hz 1024 x 768 @ 60 Hz 1024 x 768 @ 70 Hz 1024 x 768 @ 75 Hz 1024 x 768 @ 85 Hz 1152 x 864 @ 75 Hz 1280 x 960 @ 60 Hz 1280 x 1024 @ 60 Hz

The following widescreen resolutions are also supported: 1360 x 768 @ 60 Hz 1280 x 720 @ 50 Hz 1280 x 720 @ 60 Hz

Check www.blackbox.com for the latest list of supported video resolutions and refresh rates.

Video Standard DDC version 2B

Color Depth 24 Bit

Audio Standard PC99

Audio Performance

High Performance Line out:

44.1 kHz over stereo channels at a resolution of 16 bits

Microphone:

44.1 kHz over a single channel at a resolution of 16 bits

Medium Performance Line out:

8 kHz over stereo channels at a resolution of 16 bits

Microphone: 8 kHz over a single channel at a resolution of 16 bits

Target Sync Types (Analog output only)

Separate horizontal and vertical

Safety and EMC Approvals and

Markings

UL, FCC, cUL, VCCI, C-Tick

DTX5000-R Product Specifications (Continued)

SERVSWITCH DTX5000/5002 USER GUIDE

DTX5000-T Product Specifications

Network

Ethernet Standard Ethernet II

Extension Ports

Number 1

Connectors

RJ-45

Computer Ports

Number USB: 2; DVI-I video: 1; audio microphone: 1; audio line out: 1

Ty pe USB Type A, DVI-I video

Connectors

USB, male; DVI-I, male; 3.5 mm stereo audio jacks, line out and mic; 2.5 mm DC power jack.

Encryption

Ty pe Authenticated SSL

Dimensions

H x W x D 68 x 21 x 153 mm (2.68 x 0.83 x 6.02 in)

Weight 0.3 Kg (0.66 lb) including cables

Environmental

Heat Dissipation 22 W/H

Power Consumption 6 W

AC-input power 100-240 V AC

AC-input current rating 1 A

AC-frequency 50/60 Hz

DC-input power 5 V

DC-input current rating 1.1 A

Operating Temperature 0° to 35° Celsius (32° to 95° Farenheit)

Storage Temperature -20° to 60° Celsius (-4° to 140° Farenheit)

Transit Temperature -30

° to 60° Celsius (-22° to 140° Farenheit)

Operating Humidity 10 to 90% noncondensing

Storage Humidity 5 to 95%

CHAPTER 1: SPECIFICATIONS

Supported Hardware

Video Resolution 640 x 350 @ 85 Hz

The following widescreen resolutions are also supported: 1360 x 768 @ 60 Hz 1280 x 720 @ 50 Hz 1280 x 720 @ 60 Hz

Check www.blackbox.com for the latest list of supported video resolutions and refresh rates.

Video Standard DDC version 2B

Color Depth 24 Bit

Audio Standard PC99

Audio Performance

High Performance Line out:

44.1 kHz over stereo channels at a resolution of 16 bits

Microphone:

44.1 kHz over a single channel at a resolution of 16 bits

Medium Performance Line out:

8 kHz over stereo channels at a resolution of 16 bits

Microphone: 8 kHz over a single channel at a resolution of 16 bits

Target Sync Types (Analog input only)

Separate horizontal and vertical

DTX5000-T Product Specifications (Continued)

SERVSWITCH DTX5000/5002 USER GUIDE

EDID table settings Normal aspect or wide screen resolutions

Safety and EMC

Approvals

and

Markings

UL, FCC, cUL, VCCI, C-Tick

DTX5002-R Product Specifications

Network

Ethernet Standard Ethernet II

IP Port Usage Port 16384 - Video

Port 16388 - Video Port 16385 - Audio Port 16386 - Keyboard\Mouse Port 16387 - vMedia Ports 4463, 4464, 4465 - Control

Extension Ports

Number 1

Connectors RJ-45

User Ports

Number USB: 4; DVI-I video: 2; audio line out: 1; power jack: 1

Ty pe USB Type A, DVI-I video

Connectors

USB Type A, USB keyboard and mouse; DVI-I, female; 3.5 mm stereo audio jack, line out; 2.5 mm DC power jack.

Encryption

Ty pe Authenticated SSL

Console Port

Number 1

Ty pe

Three-wire Serial interface: RX, TX, GND via 16450-compatible UART

Connectors 9-pin D-Shell (DB9)

Dimensions

H x W x D 28 x 210 x 154 mm (1.10 x 8.27 x 6.06 in)

Weight

0.95 Kg (2.09 lb) without packaging, cables, power supply and literature

DTX5000-T Product Specifications (Continued)

CHAPTER 1: SPECIFICATIONS

Environmental

Heat Dissipation 22 W/H

Power Consumption 20 W (including power supplied to USB ports)

AC-input power 100-240 V AC

AC-input current rating 1 A

AC-frequency 50/60 Hz

Operating Temperature 0° to 35° Celsius (32° to 95° Farenheit)

Storage Temperature -20° to 60° Celsius (-4° to 140° Farenheit)

Transit Temperature -30

° to 60° Celsius (-22° to 140° Farenheit)

Operating Humidity 10 to 90% noncondensing

Storage Humidity 5 to 95%

Supported Hardware

Peripherals USB keyboard and mouse, speakers

Keyboard

Standard 104/105/109 keyboards for PC, Macintosh and Sun USB keyboards for PC, Macintosh and Sun Default keyboard drivers are fully supported for Microsoft Windows, MacOS, Solaris and Red Hat Linux

Mouse 2-, 3-, and 5-button; scroll and tilt wheel

Mass Storage Devices

All Mass Storage Class devices that use: SCSI Mass Storage subclass Bulk Only Transfer Protocol

DTX5002-R Product Specifications (Continued)

SERVSWITCH DTX5000/5002 USER GUIDE

Video Resolution 640 x 350 @ 85 Hz

640 x 480 @ 60 Hz 640 x 480 @ 72 Hz 640 x 480 @ 75 Hz 640 x 480 @ 85 Hz 720 x 400 @ 70 Hz 720 x 400 @ 85 Hz 720 x 480 @ 60 Hz 800 x 600 @ 60 Hz 800 x 600 @ 72 Hz 800 x 600 @ 75 Hz 800 x 600 @ 85 Hz 1024 x 768 @ 60 Hz 1024 x 768 @ 70 Hz 1024 x 768 @ 75 Hz 1024 x 768 @ 85 Hz 1152 x 864 @ 75 Hz 1280 x 960 @ 60 Hz 1280 x 1024 @ 60 Hz 1600 x 1200 @ 60 Hz

The following widescreen resolutions are also supported: 1360 x 768 @ 60 Hz 1280 x 720 @ 50 Hz 1280 x 720 @ 60 Hz 1440 x 900 @ 60 Hz 1920 x 1200 @ 60 Hz (DVI Monitor only)

Check www.blackbox.com for the latest list of supported video resolutions and refresh rates.

Video Standard DDC version 2B

Color Depth 24 Bit

Audio Standard PC99

Audio Performance

High Performance Line out:

44.1 kHz over stereo channels at a resolution of 16 bits

Medium Performance Line out:

8 kHz over stereo channels at a resolution of 16 bits

Target Sync Types (Analog output only)

Separate horizontal and vertical

Safety and EMC

Approvals and

Markings

UL, FCC, cUL, VCCI, C-Tick

DTX5002-R Product Specifications (Continued)

CHAPTER 1: SPECIFICATIONS

DTX5002-T Product Specifications

Network

Ethernet Standard Ethernet II

Extension Ports

Number 1

Connectors

RJ-45

Console Ports

Number USB: 1; DVI-I video: 2; audio line out: 1

Ty pe USB Type A, DVI-D video

Connectors

USB, male; DVI-I, male; 3.5 mm stereo audio jack, 2.5 mm DC

power jack.

Encryption

Ty pe Authenticated SSL

Dimensions

H x W x D 28 x 127 x 200 mm (1.10 x 5.00 x 7.87 in)

Weight 0.75 Kg (1.65 lb) including cables

Environmental

Heat Dissipation 22 W/H

Power Consumption 20 W

AC-input power 100-240 V AC

AC-input current rating 1 A

AC-frequency 50/60 Hz

DC-input power 5 V

DC-input current rating 1.1 A

Operating Temperature 0° to 35° Celsius (32° to 95° Farenheit)

Storage Temperature -20° to 60° Celsius (-4° to 140° Farenheit)

Transit Temperature -30

° to 60° Celsius (-22° to 140° Farenheit)

Operating Humidity 10 to 90% noncondensing

Storage Humidity 5 to 95%

SERVSWITCH DTX5000/5002 USER GUIDE

Supported Hardware

Video Resolution 640 x 350 @ 85 Hz

The following widescreen resolutions are also supported: 1360 x 768 @ 60 Hz 1280 x 720 @ 50 Hz 1280 x 720 @ 60 Hz 1440 x 900 @ 60 Hz 1920 x 1200 @ 60 Hz (DVI Monitor only)

Check www.blackbox.com for the latest list of supported video resolutions and refresh rates.

Video Standard DDC version 2B

Color Depth 24 Bit

Audio Standard PC99

Audio Performance

High Performance Line out:

44.1 kHz over stereo channels at a resolution of 16 bits

Medium Performance Line out:

8 kHz over stereo channels at a resolution of 16 bits

Target Sync Types (Analog input only)

Separate horizontal and vertical

EDID table settings Normal aspect or wide screen resolutions

Safety and EMC

Approvals

and

Markings

UL, FCC, cUL, VCCI, C-Tick

DTX5002-T Product Specifications (Continued)

CHAPTER 1: SPECIFICATIONS

1.1 Factory Default Settings

Black Box ServSwitch DTX5000 Extender

DTX Receiver

Name RX_<MAC address>

IP Address 192.168.13.1

Default Gateway 0.0.0.0

Netmask 255.255.255.0

OSD Hotkey Sequence PRINT SCREEN

OSD Inactivity Timer 00 hours 10 minutes

OSD Inactivity Check

Box

Enabled

Session Inactivity Timer 00 hours 10 minutes

Session Inactivity Check Box

Disabled

Session Retry Timeout 1 second

Audio Performance Medium

Network Speed Auto-Negotiate

Password ‘password’

Appliance Mode Extender

Static/DHCP Network Configuration

Static

DTX Transmitter

Name TX_<MAC address>

IP Address 192.168.13.2

Default Gateway 0.0.0.0

Netmask 255.255.255.0

Audio Performance Medium

Network Speed Auto-Negotiate

Password ‘password’

Video DVI - Normal

Video Performance 5

SERVSWITCH DTX5000/5002 USER GUIDE

Bandwidth Management

Unlimited

Static/DHCP Network Configuration

Static

Black Box ServSwitch DTX5002 Extender

DTX Receiver

Name RX_<MAC address>

IP Address 192.168.13.1

Default Gateway 0.0.0.0

Netmask 255.255.255.0

OSD Hotkey Sequence PRINT SCREEN

OSD Inactivity Timer 00 hours 10 minutes

OSD Inactivity Check

Box

Enabled

Session Inactivity Timer 00 hours 10 minutes

Session Inactivity Check Box

Disabled

Session Retry Timeout 1 second

Audio Performance Medium

Network Speed Auto-Negotiate

Password ‘password’

Appliance Mode Extender

Static/DHCP Network Configuration

Static

DTX Transmitter

Name TX_<MAC address>

IP Address 192.168.13.2

Default Gateway 0.0.0.0

Netmask 255.255.255.0

Audio Performance Medium

Network Speed Auto-Negotiate

CHAPTER 1: SPECIFICATIONS

Password ‘password’

Video DVI

Video Performance 5

Bandwidth Management

Unlimited

Static/DHCP Network Configuration

Static

Black Box ServSwitch DTX5002 Extender

SERVSWITCH DTX5000/5002 USER GUIDE

CHAPTER 2: PRODUCT OVERVIEW

2. Product Overview

2.1 Introduction

The Black Box ServSwitch Extender provide users with a full computer desktop experience from anywhere on the corporate TCP/IP network, while maintaining the computers securely housed in a corporate data center. This desktop experience includes access for the desktop user to keyboard, mouse, video, audio and USB mass storage devices.

The Black Box ServSwitch DTX5000 can operate in two modes - Extender Mode and Desktop Mode.

The Black Box ServSwitch DTX5002 operates only in Extender Mode.

In Extender Mode the platform auto-connects a transmitter to a receiver on a point-topoint link. The Black Box ServSwitch DTX™ Control (Management Appliance) is not required as part of the

system.

In Desktop Mode a user can connect from a receiver to any transmitter on the network either to a specific transmitter or one from a list of transmitters. The specific transmitter or

list of transmitters being connected to is configured by the administrator on the Management Appliance. The Management Appliance is a web server application that can be accessed by the administrator through a standard web browser.

If the user has access to a list of transmitters, then a specific one from the list can be selected from the On-Screen Display (OSD) of the receiver.

The administrator can change the mode of a receiver to Extender or Desktop via serial port

CLI.

This manual refers to the list of products in Table 1.1.

Table 1.1: List of Products

Name Model

Management Appliance Black Box ServSwitch DTX™ Control

Transmitter DTX5000-T, DTX5002-T

Receiver DTX5000-R, DTX5002-R

DTX5000 Extender ServSwitch DTX5000

DTX5002 Extender ServSwitch DTX5002

ServSwitch Extender DTX5000 Digital Extender, DTX5002 Digital Extender

SERVSWITCH DTX5000/5002 USER GUIDE

2.2 Features and Benefits

The Black Box ServSwitch Extender consists of:

• The transmitter that connects externally to the remote computer

• The receiver that is located at the user’s desk

Figure 2-1. Black Box ServSwitch Extender

Management Appliance

The Black Box ServSwitch DTX™ Control (Management Appliance) is a web browserbased management solution that allows administrators to remotely manage and monitor networks of receivers and transmitters (units) that comprise the ServSwitch Extender system.

Using the Management Appliance, an administrator can add units, view and edit unit properties and initiate a variety of other operations.

NOTE:

The ServSwitch DTX5002 operates in Extender Mode only.

CHAPTER 2: PRODUCT OVERVIEW

Figure 2-2. Black Box ServSwitch Extender System - Desktop Mode

Transmitter

The DTX Transmitter connects externally to the video, audio and USB port(s) of the remote computer.

The Black Box DTX5000-T transmitter is attached directly to the remote computer and draws its power directly from two USB ports on the remote computer.

NOTE:

If the remote computer cannot supply the required power or if two USB connections are not available,

an external power supply (part no. DTX5000-PSU) can be obtained from Black Box.

The Black Box DTX5002 Extender Transmitter is powered by an external power supply.

The transmitter captures, compresses and encrypts the computer’s media streams and transmits them to the DTX Receiver over a standard TCP/IP network.

Receiver

The receiver enables the desktop user’s keyboard, mouse, video, audio and mass storage devices to connect to the Black Box ServSwitch Extender. It is available as a desktop user station.

Automatic connection

In Extender Mode when the receiver is powered up, a connection is automatically established with the remote computer via the transmitter. No intervention is required from the user.

See “Accessing the System” on page 36.

In Desktop Mode the receiver and transmitter reside on an IP network and a Management Appliance is present. The user gains access to their target PC by logging into any receiver

SERVSWITCH DTX5000/5002 USER GUIDE

on the network. A user can have a fixed (configurable) association with a specific target device or have access to a number of target devices. The user may choose which target device to connect to by selecting from the On-Screen Display (OSD).

NOTE:

In Desktop Mode the administrator uses the Management Appliance to configure the target transmitter.

transmitter is associated with a specific user, in which case the transmitter is independent of the

receiver used, or a specific receiver can be configured to connect to a specific transmitter, independent

of the user using the receiver.

Autologin

When in Desktop Mode ‘autologin’ can be enabled by the administrator. In this scenario the administrator sets the relationship so that the user has to use a specific receiver. Then when the user powers up this receiver they automatically gain access to their target PC.

For further details see Chapter 3, Black Box ServSwitch DTX™ Control User Guide.

Ethernet addressing

The receiver and the transmitter are IP-addressable devices; this gives you the flexibility to locate back-racked computers anywhere within your enterprise and at any distance from your desktop users. The receiver and the transmitter use standard network protocols to transfer data streams between the remote computer and the peripheral devices located at the user’s desk. The Black Box ServSwitch Extender can operate on a network connection of 100 Mbps or 1 Gbps. For optimum performance a 1 Gbps connection is recommended. For further information see

Chapter 3.

Interface to external system

The Black Box ServSwitch Extender System interfaces to a DHCP server. In Desktop and

Extender Modes the receiver and transmitter can obtain their IP address data from

a DHCP server.

Multiplatform support

The transmitter is connected to the remote computer via USB connectors. This enables the Black Box ServSwitch Extender to interoperate seamlessly with PC, Sun and Macintosh target computers. PC, Sun and Macintosh USB keyboards can be connected to the receiver. PS/2 keyboards and mice can also be used.

You can attach the Black Box ServSwitch Extender to computers running the following operating systems:

• Microsoft Windows™

• Linux

•Solaris

• Microsoft Windows Vista™

• MacOS

The default keyboard drivers for these operating systems are fully supported by the Black Box ServSwitch Extender.

CHAPTER 2: PRODUCT OVERVIEW

Flexible installation

The Black Box ServSwitch Extender provides you with the following flexible installation options:

• The receiver can be desk mounted or mounted on the back of a monitor

• Installation requires no new drivers or software

• Standard UTP cabling makes installation simple and keeps costs low

Security

The Black Box ServSwitch Extender supports Secure Sockets Layer (SSL) over a TCP/IP connection. All media streams transmitted between the receiver and the transmitter are encrypted. Password protection is also provided to control access to all administration functions, such as network configuration. See

“Authentication” on page 52.

On-Screen Display (OSD)

The receiver includes an OSD that allows you to view information about the configuration of your system. See “The OSD” on page 36.

Operations administration and maintenance

The receiver incorporates a serial menu that allows you to perform administration and maintenance tasks for both the receiver and the transmitter. Examples of tasks you can perform include configuration of network settings and firmware Flash upgrades. See

“The Serial Menu” on page 41.

If you are in Desktop Mode, the Management Appliance application forms the operations, administration and maintenance interface for the Black Box ServSwitch Extender System. It

also manages authentication, authorization, initiation and removal of media sessions

between the receiver and transmitter.

NOTE:

For more information see

Black Box ServSwitch DTX™ Control User Guide

Flash upgradeable

Upgrade your firmware at any time using the XMODEM or HTTP protocols to ensure that your Black Box ServSwitch Extender is always running the most current version available. Both the transmitter and the receiver are Flash upgradeable.

See “Flash

Upgrading your Black Box ServSwitch Extender” on page 56.

Upgrades can also be carried out via the Management Appliance.

Support for keyboards and mice

USB and PS/2 keyboards and mice are fully supported by the Black Box ServSwitch Extender. The system also allows for mix and match of USB and PS/2 peripherals. For

example, it is possible to use a USB keyboard in conjunction with a PS/2 mouse.

The

default keyboard and mouse drivers of the remote computer are fully supported.

This

enables the Black Box ServSwitch Extender to support 2-, 3- and 5-button mice with scroll- and tilt-wheel capability. Composite mouse and keyboard devices are also supported.

SERVSWITCH DTX5000/5002 USER GUIDE

USB support

The Black Box ServSwitch Extender is compatible with the USB 2.0 standard. The receiver provides four USB 2.0 compliant ports that can be used to access USB keyboards and mice. Hot-plugging of USB devices is supported.

NOTE:

A hub cannot be used to expand the number of USB ports available.

The DTX5000 transmitter provides two USB interfaces:

• One is a low/full speed port that is used for all keyboard and mouse peripheral devices interfacing with the target PC, along with providing power for the transmitter.

• The other is a high-speed port that is used for virtual media (mass storage devices) peripheral devices interfacing with the target PC, along with providing power for the transmitter (this power supply option is applicable only to the DTX5000 Transmitter).

The DTX5002 provides the same interfaces as the DTX5000 but one USB cable, using an integrated hub in the transmitter.

Virtual media

Mass storage devices, such as removable drives and external CD-ROM drives, can be attached to the receiver and will function as if they are directly connected to the remote computer. Data can be both read from and written to these mass storage devices. You can connect both a removable drive and an external drive at any one time to the receiver.

The transfer speed between the mass storage device and the remote computer is dependant on the Ethernet network. A 1 Gbps connection is required for high-performance virtual media transfer. The system is capable, however, of operating over a 100 Mbps Ethernet connection.

The following mass storage devices are supported:

• Removable drives

• External USB hard drives

• External USB CD-ROM drives

• External USB DVD-ROM drives

• USB memory sticks

Hot plugging of USB mass storage devices is supported.

NOTE:

The system supports the default drivers for mass storage devices.

Audio

The Black Box ServSwitch Extender supports CD-quality stereo from the remote computer to peripheral speakers, and mono-quality audio from a peripheral microphone to the remote computer.

The Black Box ServSwitch DTX5002 Extender supports CD-quality stereo from the remote computer to peripheral speakers.

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Black Box DTX5000, DTX5000-T, DTX5000-R, DTX5002-T, DTX5002-R User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual