Black Box DTX1000-T, DTX1000-R, DTX1002-T, DTX1002-R, DTX1032-R User Manual

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USER MANUAL

DTX1000, DTX1002, DTX1000SA SERIES

INVISAPC KVM OVER IP TECHNOLOGY

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InvisaPC

BLACK BOX DIGITAL DESKTOP EXTENSION

InvisaPC

BLACK BOX DIGITAL DESKTOP EXTENSION

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TABLE OF CONTENTS

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1. SPECIFICATIONS ........................................................................................................................................................................... 5

1.1 General Specifications ............................................................................................................................................................................. 5

1.2 What’s Included in the Kits ...................................................................................................................................................................... 6

1.3 Licensing ...................................................................................................................................................................................................7

2. OVERVIE W ...................................................................................................................................................................................... 8

2.1 InvisaPC System Features ....................................................................................................................................................................... 8

2.2 Overview of InvisaPC Devices ................................................................................................................................................................. 9

2.2.1 Video ..................................................................................................................................................................................................................... 9

2.2.2 Audio ..................................................................................................................................................................................................................... 9

2.2.3 Support for Keyboards, Mice, and USB Devices .......................................................................................................................................10

2.2.4 IP Addressing ....................................................................................................................................................................................................10

2.2.5 Firmware Upgrade ...........................................................................................................................................................................................10

3. INVISAPC RECEIVERS ................................................................................................................................................................ 11

3.1 Configuration of Receiver ...................................................................................................................................................................... 13

4. INVISAPC TRANSMITTERS ....................................................................................................................................................... 14

4.1 Configuration of Transmitter ................................................................................................................................................................. 16

5. INVISAPC MANAGER .................................................................................................................................................................. 17

5.1 Configuration of Manager ..................................................................................................................................................................... 17

6. MODES OF OPERATION .............................................................................................................................................................. 18

6.1 Auto Login ............................................................................................................................................................................................... 18

6.2 Auto Connect ..........................................................................................................................................................................................18

6.3 Private Connection .................................................................................................................................................................................18

6.4 Shared Connection.................................................................................................................................................................................18

7. APPLICATION EXAMPLES .......................................................................................................................................................... 19

7.1 Video, Audio, and USB Extension .......................................................................................................................................................... 19

7.2 Video, Audio, and USB Switching .......................................................................................................................................................... 20

8. INVISAPC FAMILY ....................................................................................................................................................................... 21

9. INSTALL ATI O N ............................................................................................................................................................................ 22

9.1 InvisaPC Receiver (DTX1000-R, DTX1000SA-R, DTX1002-R) Checklist ...............................................................................................22

9.2 InvisaPC Transmitter (DTX1000-T, DTX1000SA-T, DTX1002-T) Checklist ...........................................................................................22

9.3 InvisaPC Transmitter Kit (DTX1000-T-K, DTX1002-T-K) Checklist ........................................................................................................22

9.4 InvisaPC Manager (DTX1032-R) Checklist ..................................................................................................................................................... 22

9.5 Installation Options ............................................................................................................................................................................................23

9.6 Connect the InvisaPC Receiver ........................................................................................................................................................................ 23

9.7 Connect the InvisaPC Transmitter ...................................................................................................................................................................25

9.8 Connect the InvisaPC Manager ........................................................................................................................................................................ 27

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10. NETWORKED INSTALLATION .................................................................................................................................................. 28

10.1 Point-to-Point Installation ....................................................................................................................................................................28

10.2 Unmanaged or Managed Matrix Installation .....................................................................................................................................28

11. OPERATION OF INVISAPC SYSTEM ........................................................................................................................................ 29

11.1 LED Identification .................................................................................................................................................................................29

11.2 Accessing the System .........................................................................................................................................................................29

12. OSD FUNCTIONS ....................................................................................................................................................................... 30

12.1 User Types .............................................................................................................................................................................................30

12.2 Log On ...................................................................................................................................................................................................30

12.3 Default Username and Password ....................................................................................................................................................... 31

12.4 User Views and Capabilities ................................................................................................................................................................32

12.5 Connections Screen .............................................................................................................................................................................32

12.5.1 Creating a New Connection .........................................................................................................................................................................33

12.5.2 Connecting ......................................................................................................................................................................................................34

12.5.3 Edit Connection ..............................................................................................................................................................................................34

12.5.4 Remove Connection ......................................................................................................................................................................................34

12.6 Control Tab ............................................................................................................................................................................................35

12.6.1 Preferences......................................................................................................................................................................................................36

12.6.2 Network ............................................................................................................................................................................................................40

12.6.3 System .............................................................................................................................................................................................................41

12.7 Managing Users....................................................................................................................................................................................49

12.7.1 Add a User ........................................................................................................................................................................................................50

12.7.2 Auto Log-on .....................................................................................................................................................................................................50

12.7.3 Edit a User ........................................................................................................................................................................................................51

12.7.4 Remove a User ................................................................................................................................................................................................ 52

13. CENTRAL MANAGEMENT ........................................................................................................................................................ 53

13.1 Managing Devices ................................................................................................................................................................................53

13.1.1 Discovering and Adding Devices .................................................................................................................................................................54

13.1.2 Adding a Device on your Network ...............................................................................................................................................................55

13.1.3 Adding a Device not on your Network ........................................................................................................................................................56

13.1.4 Add Device via IP Address ............................................................................................................................................................................57

13.1.5 Editing Managed Devices .............................................................................................................................................................................57

13.1.6 Upgrading a Device Remotely ......................................................................................................................................................................58

13.1.7 Licenses ............................................................................................................................................................................................................58

APPENDIX A. INVISAPC VIDEO RESOLUTIONS SUPPORTED .................................................................................................... 59

APPENDIX B. CONFIGURING WINDOWS 7 VIRTUAL MACHINES FOR INVISAPC .................................................................... 60

APPENDIX C. INVISAPC NETWORK PROTOCOLS OVERVIEW ................................................................................................... 61

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APPENDIX D. TROUBLESHOOTING ............................................................................................................................................... 62

APPENDIX E. REGULATORY INFORMATION ................................................................................................................................ 64

E.1 FCC Statement .......................................................................................................................................................................................64

E.2 NOM Statement......................................................................................................................................................................................65

APPENDIX F. DISCLAIMER/TRADEMARKS .................................................................................................................................. 66

F.1 Disclaimer ............................................................................................................ ....................................................................................66

F.2 Trademarks Used in this Manual ...........................................................................................................................................................66

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CHAPTER 1: SPECIFICATIONS

1.1 GENERAL SPECIFICATIONS

TABLE 1-1. SPECIFICATIONS

SPECIFICATION DESCRIPTION

Approvals

Unit FCC, CE, CSA, RoHS, WEEE

Power Supply TU V, UL

Physical

(1) Power LED (green, located on front of the transmitters): Lights when power to the unit is ON; (1) Power LED button (green, located on front of the receiver or manager): Lights when power to the unit is ON; NOTE: Transmitter/Receiver or Manager turns on automatically and the LED lights when power to the unit is ON. (1) RJ-45 Speed LED (green, located on top left of RJ-45 connector): Blinks three times when the network connection is 1000 Mbps,

LED Interface

Maximum Distance from CPU to Transmitter

Maximum Distance between Transmitter and Receiver

Operating System Support

Connectors

Dimensions

Weight

Blinks two times when network connection is 100 Mbps, Blinks once when the network connection is 10 Mbps, Not blinking: No Link to network; (1) Activity LED (green, located on top right of RJ-45 connector): Solid green: Link up, Blinking: Activity on the link, OFF: No link

DTX1000-T, DTX1000SA-T, DTX1002-T: 16 ft. (5 m), DVI-D and USB limitations

328 ft. (100 m), use a network switch to get farther distances

Microsoft Windows

Solaris, Mac OS

DTX1000-T: (1) DVI input, (1) USB Type B female, (1) RJ-45 network 10/100, (1) 2.5-mm barrel connector for power; DTX1000-R: (1) DVI output, (4) USB Type A female, (1) RJ-45 network 10/100, (2) 3.5-mm connectors for microphone/stereo, (1) 2.5-mm barrel connector for power; DTX1002-T: (2) DVI input, (1) USB Type B female, (1) RJ-45 network 10/100/1000, (1) 2.5-mm barrel connector for power; DTX1002-R: (2) DVI output, (4) USB Type A female, (1) RJ-45 network 10/100/1000, (2) 3.5-mm connectors for microphone/stereo, (1) 2.5-mm barrel connector for power; DTX1000SA-T: (1) DVI input, (1) USB Type B female, (1) RJ-45 network, (1) RJ-45 serial, (2) 3.5 mm audio,

(1) 2.5 mm barrel for power;

DTX1000SA-R: (1) DVI output, (4) USB Type A female, (1) RJ-45 network, (1) DB9 serial, (2) 3.5 mm audio for SPK and MIC, (1) 2.5 mm barrel for power DTX1032-R: (1) DVI output, (4) USB Type A female, (1) RJ-45 network 10/100/1000, (2) 3.5-mm connectors for microphone/stereo, (1) 2.5-mm barrel coinnector for power

DTX1000-T, DTX1000-R, DTX1002-T, DTX1002-R, DTX1032-R: 1.38”H x 6.44”W x 4.31”D (3.5 x 16.35 x 10.94 cm); DTX1000SA-T, DTX1000SA-R: 1.15"H x 6.2" W, 4.2"D (2.92 x 15.75 x 10.67 cm)

DTX1000-T, DTX1000-R, DTX1002-T, DTX1002-R, DTX1032-R: 0.85 lb. (0.38 kg); DTX1000SA-T, DTX1000SA-R: 1.18 lbs (0.54 kg)

Vista, XP, Windows 7, Windows 8, Windows 10, Server 2003, Server 2008, Server 2012, LInux®,

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CHAPTER 1: SPECIFICATIONS

TABLE 1-1 (CONTINUED). SPECIFICATIONS

SPECIFICATION DESCRIPTION

Operation

Default IP Address

Encryption Secure Sockets Layer (SSL) over TCP/IP, 128-bit between TX and RX, user set between RX and Hyper-V

Default Username admin

Default Password The password is blank by default

DDC Support Built-in/clone of remote

Power

Power Source External in-line power supply

Input Voltage 100–240 VAC, 50/60 Hz

Input Current 0.9 amps maximum

Power Consumption

Heat Dissipation

Output Connector 2.5-mm barrel

Input Connector IEC-320, C8

Power Supply Cord Length 6 ft. (1.8 m)

Environmental

Operating Temperature 32 to 104° F (0 to 40° C)

Storage Temperature -4 to +140° F (-20 to 60° C)

Operating Humidity 5 to 95%, noncondensing

DTX1000-T, DTX1000SA-T, DTX1002-T: 192.168.1.22; DTX1000-R, DTX1000SA-R, DTX1002-R, DTX1032-R: 192.168.1.21

Unit: 6.5 watts with keyboard and mouse attached; Power supply is 20 W to support USB based powered devices

(5 VDC x 4 amps) x 3.41 = 68.2 BTU/hour maximum (Voltage x Nominal Current) x 3.41 = BTU/hr

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1.2 WHAT’S INCLUDED IN THE KITS

DTX1000-T-K includes:

 (1) DTX1000 -T

 (1) DVI CPU Cable

 (1) USB CPU Cable

DTX1003 includes:

 (1) Single-head transmitter (DTX1000-T)

 (1) InvisaPC Manager (DTX1032-R)

 (2) Power supplies

 (2) Power cords

 (8) Rubber feet

DTX1002-T-K includes:

 (1) DTX1002-T

 (2) DVI CPU Cables

 (1) USB CPU Cable

DTX1000 includes:

 (1) DTX1000 -T

 (1) DTX1000 -R

 (2) Power supplies

 (2) Power cords

 (8) Rubber feet

NOTE: Does not include local CPU cables, order separately.

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DTX1002 includes:

 (1) DTX1000 -T

 (1) DTX1000 -R

 (2) Power supplies

 (2) Power cords

 (8) Rubber feet

NOTE: Does not include local CPU cables, order separately.

DTX1000SA-T includes:

 (1) InvisaPC Transmitter

 (1) 5 VDC Power Supply

 (1) US Power Cord

 (4) rubber feet

 (1) Quick Install Guide

DTX1000SA-R includes:

 (1) InvisaPC Receiver

 (1) 5 VDC Power Supply

 (1) US Power Cord

 (4) rubber feet

 (1) Quick Install Guide

DTX1000SA-T-K includes:

 (1) InvisaPC Transmitter

 (1) 5 VDC Power Supply

 (1) US Power Cord

 (4) rubber feet

 (1) Quick Install Guide

 (1) EHN900025U-0006

 (1) USB05E-0006

 (1) EJ110-0005

DTX1000SA-K includes:

 (1) DTX1000SA-T-K

 •(1) DTX1000SA-R

1.3 LICENSING

The InvisaPC manager natively supports / manages 32 transmitters and receivers. If you need to increase the size of the matrix beyond 32 endpoints, you will need to purchase the optional licenses which support either 100 endpoints (DTX1032-LIC100) or 250 endpoints (DTX1032-LIC250).

NOTE: If you purchase the DTX1032-LIC250, you MUST ALSO purchase the DTX1032-LIC100 first, otherwise, the 250 endpoint license cannot be installed. This is a two-step upgrade that requires you to upgrade to 100 endpoints first before you can upgrade to 250 endpoints.

There are 3 options for managing InvisaPC Transmitters and Receivers:

 Option 1 (for small unmanaged matrices): Using built in receiver manager

 Option 2 (for small managed matrices): Using the DTX1032-R

 Option 3 (for large managed matrices): Using Boxilla BXAMGR

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CHAPTER 2: OVERVIEW

The InvisaPC system provides users with a seamless desktop experience anywhere on a TCP/IP network, while allowing the actual hardware to be securely housed in a corporate data center or in the cloud. InvisaPC enables the same high fidelity experience of a desktop PC even for media-rich applications, for example, watching videos, photo editing with Photoshop or 3D design with AutoCAD. The remote desktops may be hosted on a physical PC / workstation or may be a virtual desktop hosted on a private server or in the cloud. The InvisaPC system provides its users with Receivers that communicate with target computer nodes (whether physical PC or virtual desktop) over a standard TCP/IP network. Physical PCs/Workstations/Servers have an InvisaPC Transmitter unit physically connected to provide communication over the TCP/IP network. The performance of InvisaPC allows them to be deployed on standard corporate networks and even across Wide-Area-Networks (WANs).

Desktop users can access remote keyboard, mouse, video, audio, USB mass storage devices, headsets and other USB devices from the Receiver unit to the remote PC/workstations or Virtual Desktop via the InvisaPC system.

NOTE: Some USB 2.0 devices have been found to be incompatible. Please report these devices to Black Box.

NOTE: References to the InvisaPC system in this document refer to both Receivers (DTX1000-R, DTX1000SA-R, DTX1002-R) and

Transmitters (DTX1000-T, DTX1000SA-T, DTX1002-T), and Manager (DTX1032-R).

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Transmitters

Receivers

Virtual Desktops

FIGURE 2-1. INVISAPC EXAMPLE—INCLUDING PHYSICAL AND VIRTUAL DESKTOPS

2.1 INVISAPC SYSTEM FEATURES

InvisaPC leverages state-of-the-art technologies in compression, networking, and latency management. Some of the key features of InvisaPC are:

 Excellent Video Quality: The InvisaPC system uses a compound compression algorithm to provide a perceptively lossless video

experience at a low network bandwidth. None of the bandwidth variability and noise effects of analog extension schemes exist. InvisaPC can support a 1080p HD movie in <40 Mbps.

 Seamless integration of Physical and Virtual Desktops: The InvisaPC system connects to physical PCs, servers, and video sources

as well as virtual desktops hosted on servers or in the cloud. This allows seamless connection to physical resources and virtual resources from the same Receiver unit. IT professionals use this capability to optimize their deployments and migrations to cloud services.

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CHAPTER 2: OVERVIEW

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 High Reliability and Highly Secure: The InvisaPC system minimizes maintenance for administrators. The intuitive On-Screen-Display

is simple to learn and understand. The individual units have no moving parts to minimize potential for hardware failures. All media streams transmitted between the InvisaPC devices are encrypted using 128-bit SSL. Password protection is also provided to control access to all administration functions.

 Transparent USB Re-Direction: The InvisaPC system provides transparent USB re-direction for both virtual and physical desktop

connections. Keyboards and mice are collated to a common channel while other USB devices are re-directed to virtual or physical targets. There is a limit of two non-keyboard/mice devices that can be re-directed to a Transmitter unit (i.e. physical PC/ Workstation)

 Environmentally Optimized: The InvisaPC system is optimized to minimize power requirements and eliminate noise. All Receivers

and Transmitters consume less than 6 Watts and are completely silent.

 Easy Deployment: The InvisaPC system is designed to be easily and quickly deployed. No new drivers or software need to be

installed on target PCs or Virtual Desktops. The system uses standard networking protocols and cabling. Users and connections are defined using an intuitive On-Screen-Display (OSD). Connections can be made via simple “click on target.” Multiple modes of operation such as private connections, shared connections, auto-login, and auto-connect enable various workflows and collaborations to be supported.

2.2 OVERVIEW OF INVISAPC DEVICES

The InvisaPC family is composed of Receivers, Transmitters, and System Managers. Some of the key capabilities and operation of InvisaPC devices are described below. These capabilities are supported across all InvisaPC devices.

2.2.1 VIDEO

The InvisaPC system supports 24-bit color depth digital video up to a maximum resolution of 1920 x 1200 at 60 Hz for any video head on both Transmitter and Receiver. A DVI-I connector is provided on the Receiver, Transmitter, and Manager for cable compatibility, but only digital video is supported. See Appendix 1 - InvisaPC Video Resolutions Supported for the list of resolutions currently supported by InvisaPC. VGA or Analog video can be supported by using the KVGA-DVID VGA to DVI-D converter.

2.2.2 AUDIO

The InvisaPC system supports CD-quality stereo audio from the remote workstation (with the Transmitter connected) or virtual desktop to peripheral speakers connected to the USB connector on the InvisaPC Receiver. The InvisaPC Transmitter uses its USB interface to capture audio from the remote workstation. This increases audio quality by eliminating analog audio noise issues and removing the need for a sound card in PC/Workstation.

The InvisaPC Receiver connects audio from a peripheral microphone connected via the USB connector on the Receiver to the remote workstation or a virtual desktop. The InvisaPC Transmitter uses USB to supply the microphone data to the remote workstation. Higher quality audio can be obtained using USB re-direction for USB headsets or speakers.

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CHAPTER 2: OVERVIEW

TECHNICAL SUPPORT

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2.2.3 SUPPORT FOR KEYBOARDS, MICE AND USB DEVICES

USB keyboards and mice are fully supported by the InvisaPC system. Composite mouse and keyboard devices are supported, along with other types of USB devices such as Flash/Thumb Drives, CD and DVD/ROM drives, printers, pen tablets, touch-panels, and isochronous USB devices such as headsets.

Support for non-keyboard and mice devices is provided on an InvisaPC Receiver using USB re-direction. This capability can be enabled or disabled by the administrator. In an InvisaPC Receiver, the first two devices that are not keyboard or mouse are assigned to the USB re-direction channel automatically and passed to the remote computer when connected via a Transmitter. When connecting to a non-Transmitter target (i.e. virtual desktop), up to eight USB devices can be re-directed.

NOTE: A hub can be attached externally to an InvisaPC Receiver, but a maximum of two devices can be assigned to USB re-direction on connections to Transmitters. Multiple keyboard and mice can additionally be supported—though all use the default drivers on the target PC.

2.2.4 IP ADDRESSING

The InvisaPC devices are IP-addressable, giving you the flexibility to locate workstations anywhere within your enterprise and at any distance from your desktop users. The InvisaPC devices use standard network protocols to transfer data between the remote Workstation/Virtual Desktop and the peripheral devices located at the user’s desk. The InvisaPC system can operate on a network connection of 100 Mbps or 1 Gbps.

The receiver can be configured using a static or DHCP assigned IP address while the transmitter requires a static IP address only.

2.2.5 FIRMWARE UPGRADE

Upgrade your firmware at any time using an InvisaPC manager or using a USB flash-drive in an InvisaPC Receiver unit to ensure that your InvisaPC system is always running the most current version available. All the InvisaPC devices - Receiver, Transmitter, and Manager - are upgradable.

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CHAPTER 3: INVISAPC RECEIVERS

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An InvisaPC Receiver connects to a physical PC or a virtual desktop over a TCP/IP network and decrypts and decompresses the streams to provide video, audio, and USB connections to a user. The user is presented with typical PC connections—video out (typically DVI), USB (typically 4 ports of USB 2.0), line out, and microphone in (see individual Receiver’s data-sheets for specific ports provided).

The Transmitter-Receiver connection uses Black Box’s compound compression algorithm for video called Dynamic Content Optimized Compression (DCOC). This algorithm optimizes compression based on content in the video stream and on available network bandwidth. Standard Microsoft RDP is used for connections to Virtual Desktops. Multiple versions of RDP are supported from RDP 8.1 to legacy versions. This allows InvisaPC Receivers to connect to Microsoft Hyper-V, VMWare ESX, and Citrix XEN based virtual desktops as well as session host based desktops (previously called Terminal Services).

FIGURE 3-1. FRONT VIEW OF INVISAPC RECEIVER (DTX1000-R OR DTX1002-R)

FIGURE 3-2. FRONT VIEW OF INVISAPC RECEIVER (DTX1000SA-R)

2 3 4

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CHAPTER 3: INVISAPC RECEIVERS

5 6 7 8 9 10

FIGURE 3-3. REAR VIEW OF INVISAPC RECEIVER (DTX1000-R)

5 6 7 8 9 10 11

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FIGURE 3-4. REAR VIEW OF INVISAPC RECEIVER (DTX1002-R)

5 6 7 8 9 10 12

FIGURE 3-5. REAR VIEW OF INVISAPC RECEIVER (DTX1000SA-R)

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CHAPTER 3: INVISAPC RECEIVERS

TABLE 3-1. INVISAPC RECEIVER COMPONENTS

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NUMBER IN FIGURES 3-1

THROUGH 3-5

1 Power LED Lights green when power is ON

2, 6 (4) USB Type A connectors Link to USB devices

3 (1) 3.5-mm connector Connects to microphone

4 (1) 3.5-mm connector Connects to speakers

7 (1) Link/Activity LED Lights green when there is activity on the link

8 (1) RJ-45 connector Links to 10 -/100-/100 0 -Mbps network

9 (1) Link Speed LED

10 (1) DVI output connector Links to DVI output #1

11 (1) DVI output connector Links to DVI output #2

12 (1) DB9 connector Links to RS-232 serial interface

3.1 CONFIGURATION OF RECEIVER

COMPONENT DESCRIPTION

(1) 2.5-mm barrel connector for power

Links to 5-VDC external in-line power supply

LED blinks green 1= 10 Mbps, 2 = 100 Mbps and 3= 1 Gbps in a 1.5 second interval. No blinking means no valid link

The Receiver is configured using an On-Screen Display (OSD) built into the Receiver or using the InvisaPC Manager. The network settings and unit name among others can be configured for a Receiver. The target connections are defined by their target name or IP address, log-in username/password, and TCP port number to be used. Users can be created and specific connections may be allocated to the different users.

A Receiver user profile is protected by username and password to permit different users to access the same unit securely.

Multiplatform support

InvisaPC is compatible with the following operating systems:

 Microsoft

Windows Desktop Operating Systems (e.g. Windows 7, Windows 8, Windows 10) and Microsoft Server Operating

Systems (e.g., 2003, Server 2008, Server 2012)

 Linux

 Solaris

 Mac OS

The default keyboard drivers for these operating systems are supported by the InvisaPC system.

NOTE: For virtual desktops, typically Pro or Enterprise versions of the Windows operating system are required for VDI to support

RemoteFX™. See www.microsoft.com for Terminal Services (RDSH) or VDI (RDVH) requirements.

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CHAPTER 4: INVISAPC TRANSMITTERS

An InvisaPC Transmitter converts the video, audio, and USB connections of a PC or Workstation to a format that can be connected and controlled over a TCP/IP network. The Transmitter connects to the DVI and USB ports of a PC or workstation. The Transmitter controls the connection to a remote Receiver and manages the flow of information to it. It converts and compresses video and audio information for transmission over standard TCP/IP networks, along with USB peripheral communications. All data communication uses 128-bit encryption.

TECHNICAL SUPPORT

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FIGURE 4-1. FRONT VIEW OF THE INVISAPC TRANSMITTER (DTX1000-T OR DTX1002-T)

FIGURE 4-2. FRONT VIEW OF THE INVISAPC TRANSMITTER (DTX1000SA-T)

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CHAPTER 4: INVISAPC TRANSMITTERS

2 3 4 5 6 7

FIGURE 4-3. REAR VIEW OF THE INVISAPC TRANSMITTER (DTX1000-T)

2 3 4 5 6 7 8

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FIGURE 4-4. RE AR VIEW OF THE INVISAPC TRANSMITTER (DTX1002-T)

2 3 4 5 6 7 9 10 11

FIGURE 4-5. REAR VIEW OF THE INVISAPC TRANSMITTER (DTX1000SA-T)

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CHAPTER 4: INVISAPC TRANSMITTERS

TABLE 4-1. INVISAPC TRANSMITTER COMPONENTS

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NUMBER IN FIGURES 4-1

THROUGH 4-5

1 Power LED Lights green when power is ON

3 (1) USB Type B connector Links to USB input source

4 (1) Link/Activity LED Lights green when there is activity on the link

5 (1) RJ-45 connector Links to 10 -/100-/100 0 -Mbps network

6 (1) 10/100/10 00-Mbps L ED Lights green when data is being transmtted at 1000 Mbps

7 (1) DVI input connector

8 (1) DVI input connector Links to DVI input source #1 on the dual-head model (DTX1002-T)

9 (1) RJ-45 connector Links to RS-232 serial interface

10 (1) 3.5-mm connector Links to audio

11 (1) 3.5-mm connector Links to audio

COMPONENT DESCRIPTION

(1) 2.5-mm barrel connector for power

Links to 5-VDC external in-line power supply

Links to DVI input source #1 on the single-head models (DTX1000-T and DTX1000SA-T) and input source #2 on the dual-head model (DTX1002-T)

The Transmitter uses Black Box’s compound compression algorithm for video called Dynamic Content Optimized Compression (DCOC). This algorithm optimizes compression and latency on a frame-by-frame basis, depending on content in the video stream and on available network bandwidth. This enables an optimal user experience in challenging network environments.

4.1 CONFIGURATION OF TRANSMITTER

The Transmitter is configured from an InvisaPC Receiver or Manager. The network settings, unit name, and video quality are among the parameters that can be configured on a Transmitter.

Multiplatform support

The Transmitter is connected to the remote workstation via USB and DVI connectors. This enables the InvisaPC Receiver to interoperate seamlessly with Windows, Linux

, and Macintosh© workstations/servers.

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CHAPTER 5: INVISAPC MANAGER

An InvisaPC Manager (DTX1032-R) managing a network of InvisaPC Receivers and Transmitters can also act as an InvisaPC Receiver. The DTX1032-R can manage 32 transmitters/receivers by default. It can manage up to 250 transmitter/receivers when an upgrade license(s) (DTX1032-LIC100 / DTX1032-LIC250) is added to DTX1032-R.

NOTES:

The front panel of the InvisaPC Manager (not pictured) looks similar to the InvisaPC receiver’s (DTX1000-R or DTX1002-R) front panel shown in Chapter 3 of this manual.

The rear panel of the InvisaPC Manager (not pictured) looks similar to the DTX1000-R front panel shown in Chapter 3 of this manual.

5.1 CONFIGURATION OF MANAGER

The DTX1032-R Manager is configured using an On-Screen Display built into the Manager in the same manner as a Receiver.

A Manager user profile is protected by username and password to permit different users to access the same unit securely. It maintains the central database that is distributed to all Receivers in the “domain” of the Manager (i.e. discovered and added to manager) – called the “managed domain”. This distribution ensures that there is no single point of failure in the InvisaPC system – each Receiver has a copy of the database. This enables each Receiver to continue operation – log users in, make connections as required – even if the Manager goes off-line.

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CHAPTER 6: MODES OF OPERATION

The InvisaPC system has various modes of operation such as Auto-Login, Auto-Connect, Private Connection, and Shared Connection Modes.

6.1 AUTO LOGIN

In Auto-Login Mode, turning on the InvisaPC Receiver automatically causes a login as a pre-defined user. The user is presented with the permitted connections that have been predefined.

6.2 AUTO CONNECT

In Auto-Connect Mode, when a user logs-in to the InvisaPC Receiver, it causes an automatic connection to their pre-allocated workstation or virtual desktop. Auto-Login and Auto-Connect are defined independent of each other, but can be used together to auto login/auto connect devices that are difficult to reach.

6.3 PRIVATE CONNECTION

In Private Connection Mode, when a user makes a connection to a target workstation/virtual desktop, this connection is only accessible by this user. All other users will receive a “busy” message if they attempt to connect to the same workstation/virtual machine. This is the default mode for connections.

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6.4 SHARED CONNECTION

In Shared Connection Mode, multiple users can connect to the audio and video of the same target computer over the network. They arbitrate for control of the keyboard and mouse of that computer. Non-keyboard and mice devices are not supported on shared connections (such as USB 2.0 devices due to the timing/OS limitations).

These various modes can be mixed on a particular Receiver and connection. For example Auto-Login and Auto-Connect can be combined to enable an InvisaPC Receiver to automatically connect to a specific target workstation/virtual desktop when power is applied without any user intervention that might be required for Digital Signage or Kiosk type of deployments.

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CHAPTER 7: APPLICATION EXAMPLES

The InvisaPC system is built to be flexible so that it can be deployed in many different types of applications such as basic extension, switching applications (sometimes called matrix), cloud-based desktops, control rooms, digital signage, and kiosk applications and other applications in banking, financial services, broadcast, network operations, industrial, government and enterprise computing sectors. InvisaPC provides the state-of-the art performance by:

 using digital sources for video and audio, hence removing analog noise issues or other potential environmental issues

 using advanced optimized compression to enable visually lossless video over standard low-bandwidth networks rather than a

proprietary connection or dedicated gigabit networks of many systems

7.1 VIDEO, AUDIO AND USB EXTENSION

Many applications require Video, Audio, or USB extension (or all three together) such as PC back-racking, board-room fit-out, remote monitoring, and digital signage.

The InvisaPC system is setup to connect the Transmitter to the Receiver straight out of the box on a point-to-point network. The Transmitter and Receiver can be attached to standard Ethernet IP networks to increase the distance between units – within a building, between buildings, or across a country. Only standard Ethernet/IP rules and the maximum latency the application can tolerate need to be considered. If video and/or audio extension only is being used, latency rarely is a consideration as the traffic is typically one-way. When USB-based peripheral devices are also required a network latency of <50ms is recommended to avoid user issues with “poor mouse response”, etc. For some applications, such as graphic design network latency ,<20ms may be required to ensure user satisfaction. Latency normally is only an issue when extending across a WAN, because latency inside modern buildings or on dedicated networks are much less than 1 ms.

In Figure 7-1, a typical deployment is shown in a basic extender application. In this deployment, only one Transmitter and Receiver are used to allow remote access to a single workstation.

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Transmitter

FIGURE 7-1. BASIC EXTENDER APPLICATION

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Receiver

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CHAPTER 7: APPLICATION EXAMPLES

7.2 VIDEO, AUDIO AND USB SWITCHING

Numerous applications require being able to switch between different target PCs or Virtual Desktops. The user wants to be able to change the source of Video, Audio, or USB extension (or all three together).

Connections can be made to a target using InvisaPC’s intuitive On-Screen-Display (OSD). In Figure 7-2, a larger scale system is shown. This is referred to as a switching or matrix type of deployment. In this deployment, there are several Receivers and Transmitters and a manager, as well as virtual desktops.

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Transmitters

Virtual Desktops

FIGURE 7-2. INVISAPC SWITCHING EXAMPLE

Receivers

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CHAPTER 8: INVISAPC FAMILY

The InvisaPC system is composed of a family of Receivers, Transmitters, and Managers. The table below provides an example of products and part numbers.

TABLE 8-1. INVISAPC MODELS

RECEIVERS NUMBER OF VIDEO HEADS USB PORTS SERIAL AUDIO DVI CPU CABLE USB CPU CABLE

DTX1000-R (1) DVI (4) USB 2.0 Type A No Yes Not applicable Not applicable

DTX1002-R (2) DVI (4) USB 2.0 Type A No Yes Not applicable Not applicable

DTX1000SA-R (1) DV I (4) USB 2.0 Type A Yes Yes Not applicable Not applicable

TRANSMITTERS NUMBER OF VIDEO HEADS USB PORTS SERIAL AUDIO DVI CPU CABLE USB CPU CABLE

DTX1000-T (1) DV I (1) USB 2.0 Type B No No Not included Not included

DTX100 2-T (2) DVI (1) USB 2.0 Type B No No Not included Not included

DTX1000SA-T (1) DVI (1) USB 2.0 Type B Yes Yes Not included Not included

DTX1000-T-K (1) DVI (1) USB 2.0 Type B No No (1) included (1) included

DTX100 2-T-K (2) DVI (1) USB 2.0 Type B No No (2) included (1) included

MANAGERS NUMBER OF VIDEO HE ADS USB PORTS SERIAL AUDIO DVI CPU CABLE USB CPU CABLE

DTX1032-R (1) DVI (4) USB 2.0 Type A No Yes Not applicable Not applicable

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CH APTE R 9: INS TALL ATION

9.1 INVISAPC RECEIVER (DTX1000-R, DTX1000SA-R, DTX1002-R) CHECKLIST

Before installing your InvisaPC Receiver, refer to the list below to ensure that you have all the items necessary for installation:

 InvisaPC Receiver

 External power supply for the InvisaPC Receiver

 Power cord

 InvisaPC Quick Installation Guide (QIG)

9.2 INVISAPC TRANSMITTER (DTX1000-T, DTX1000SA-T, DTX1002-T) CHECKLIST

Before installing your InvisaPC Transmitter, refer to the list below to ensure that you have all the items necessary for installation:

 InvisaPC Transmitter

 External power supply for the InvisaPC Transmitter

 Power cord

 InvisaPC Quick Installation Guide (QIG)

 DVI and USB cables (not included, ordered separately)

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9.3 INVISAPC TRANSMITTER KIT (DTX1000-T-K, DTX1002-T-KIT, DTX1000SA-T-K) CHECKLIST

Before installing your InvisaPC Transmitter, refer to the list below to ensure that you have all the items necessary for installation:

 InvisaPC Transmitter

 External power supply for the InvisaPC Transmitter

 Power cord

 DVI cable(s) (One DVI-D cable included for single head [DTX1000-T, DTX1000SA-T], two DVI-D cables needed for dual head

[DTX1002-T])

 USB A to USB B Device cable

 InvisaPC Quick Installation Guide (QIG)

9.4 INVISAPC MANAGER (DTX1032-R) CHECKLIST

Before installing your InvisaPC Manager, refer to the list below to ensure that you have all the items necessary for installation:

 InvisaPC Manager

 External power supply for the InvisaPC Manager

 Power cord

 InvisaPC Quick Installation Guide (QIG)

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CH APTE R 9: INS TALL ATION

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9.5 INSTALLATION OPTIONS

WARNING: To reduce the risk of electric shock or damage to your equipment, disconnect the power from the InvisaPC device by unplugging the power supply from the electrical outlet. To reduce the risk of electric shock or damage to your equipment, turn on the remote workstation and the InvisaPC Transmitter in the order described in the following procedures.

You can install the InvisaPC system either on a point-to-point or networked configuration.

WARNING: To avoid potentially fatal shock hazard and possible damage to equipment, please observe the following precautions:

 Test AC outlets at the workstation and monitor for proper polarity and grounding.

 Use only with grounded outlets at both the workstation and monitor. When using a backup Uninterruptible Power Supply (UPS),

power the workstation and the Transmitter from the same supply.

NOTE: The AC outlet is the main disconnect.

9.6 CONNECT THE INVISAPC RECEIVER

The recommended sequence to connect the receiver is:

1. Connect your keyboard, monitor, mouse, and other peripheral cables to the appropriately labeled ports on the InvisaPC Receiver. Video output #1 is closest to the USB ports on the receiver.

2. Connect the UTP cable to the RJ-45 port on the back of the Receiver.

3. Plug the external power supply’s 2.5 mm connector into the DC power jack on the rear of the InvisaPC Receiver.

4. Connect the detachable power cord to the power supply.

5. Plug the power cord into an appropriate wall outlet.

6. Turn on the InvisaPC Receiver. A default connection is available to allow connection to a default InvisaPC Transmitter. You can

use the OSD to add a different connection to a remote Transmitter or virtual desktop (see page 32 for details on how to add a connection). The default Transmitter IP address is 192.168.1.22.

7. Once a Connection has been defined, use the OSD to make connection.

NOTE: VGA or analog video monitors can be connected to the InvisaPC Receiver by using a DVI-D to VGA converter (such as Black Box part number AC1038A).

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NOTE: When using the Receiver in single-head mode on a dual-head Receiver, the LEFT DVI connector is default as per the figure shown next.

5 6 7 8 9

FIGURE 9-1. INVISAPC RECEIVER (DTX1002-R) CONNECTIONS

TABLE 9-1. INVISAPC RECEIVER CONNECTIONS COMPONENTS

NUMBER IN FIGURE 9-1 TYPE OF CONNECTOR

1 ON/OFF button

2 USB Type A connectors

3 Microphone

4 Speakers

5 5-VDC Power IN

6 Dual USB Type A connector

7 RJ-45 port

8 DVI video port #1

9 DVI video port #2

2 3 4

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9.7 CONNECT THE INVISAPC TRANSMITTER

Before connecting the InvisaPC Transmitter to the remote workstation, ensure that the resolution and the refresh rate of the remote workstation are supported by the InvisaPC system. Set the screen resolution and refresh rate of the remote workstation. Unsupported settings will cause blank or distorted video at the Receiver.

The recommended sequence to connect the Transmitter is:

1. Turn off the remote workstation.

2. The InvisaPC Transmitter has one USB connector. Connect it to a corresponding USB port on the remote workstation.

3. Connect the video connector on the InvisaPC Transmitter to the appropriately labeled port on the workstation using the DVI

cable. The primary video input port #1 is on the far right on the dual-head models.

4. Connect one end of the UTP cable to the InvisaPC Transmitter’s RJ-45 connector and turn on the workstation.

5. Route the other end of the UTP cable to the location you have chosen for the InvisaPC Receiver. If necessary, you can extend the

UTP cable via an Ethernet switch (subject to normal Ethernet cabling practices).

6. Plug the external power supply’s 2.5-mm connector into the DC power jack on the rear of the InvisaPC Transmitter.

7. Connect the detachable power cord to the power supply.

8. Plug the power cord into an appropriate wall outlet.

9. Turn on power for remote workstation and Transmitter.

NOTE: Use only the power supply provided by Black Box.

NOTE: When using a dual head Transmitter in single-head mode, the RIGHT DVI connector is default as per the figure shown next.

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CH APTE R 9: INS TALL ATION

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FIGURE 9-2. INVISAPC TRANSMITTER (DTX1002-T) CONNECTIONS

TABLE 9-2. INVISAPC TRANSMITTER CONNECTIONS COMPONENTS

NUMBER IN FIGURE 9-2 COMPONENT

1 Power LED

2 5-VDC power inlet

3 USB Type B connector

4 RJ-45 port

5 DVI video input #2

6 DVI video input #1

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CH APTE R 9: INS TALL ATION

9.8 CONNECT THE INVISAPC MANAGER (DTX1032-R)

The recommended sequence to connect the Manager is:

1. Connect your keyboard, monitor, mouse, and other peripheral cables to the appropriately labeled ports on the InvisaPC Receiver.

2. Connect the UTP cable to the RJ-45 port on the back of the Receiver.

3. Plug the external power supply’s 2.5 mm connector into the DC power jack on the rear of the InvisaPC Receiver.

4. Connect the detachable power cord to the power supply.

5. Plug the power cord into an appropriate wall outlet.

6. Turn on the InvisaPC Receiver. A default connection is available to allow connection to a default InvisaPC Transmitter. You can

use the OSD to add a different connection to a remote Transmitter or virtual desktop. The default Transmitter IP address is 192 .168.1. 2 3.

7. Once a Connection has been defined, use the OSD to make the connection.

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FIGURE 9-3. INVISAPC MANAGER (DTX1032-R) CONNECTIONS

TABLE 9-3. INVISAPC MANAGER CONNECTIONS COMPONENTS

NUMBER IN FIGURE 9-3 COMPONENT

1 ON/OFF button

2 USB Type A connector

3 USB Type A connector

4 Microphone

5 Audio Line OUT

6 5-VDC Power IN

7 Dual USB Type A connector

8 RJ-45 port

9 DVI video

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CH APTE R 10: N E TWORK ED INSTALLATIO N

10.1 POINT-TO-POINT INSTALLATION

In a point-to-point configuration, no administrator setup of the InvisaPC Transmitter or the InvisaPC Receiver is required. This enables you to install the system quickly, directly out-of-the-box. However, in the point-to-point configuration, you can install only one InvisaPC Transmitter and InvisaPC Receiver pair on a subnet, and both must be on the same subnet unless a router is present in the network to span subnets.

Also if there are other devices with 192.168.1.21 (default Receiver IP address) or 192.168.1.22 (default Transmitter IP address) on the network, then the IP addresses for Receiver and/or Transmitter should be changed to unused IP addresses.

10.2 UNMANAGED OR MANAGED MATRIX INSTALLATION

The following instructions will enable you to install your InvisaPC Receiver and InvisaPC Transmitter in a networked configuration. In this installation, multiple InvisaPC Transmitters and InvisaPC Receivers are attached via the same Ethernet network. In this case, it is important for each unit to be configured with a unique IP address.

The InvisaPC Receiver has been preconfigured with factory-default network settings. If you install multiple units on the same network, you will need to assign a unique IP address to each unit or configure the Receiver for DHCP. This can be done via the On-Screen Display (OSD) on the InvisaPC Receiver and must be carried out before adding multiple devices on the same network.

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TABLE 10-1. INVISAPC SYSTEM DEFAULT NETWORK SETTINGS

COMPONENT IP ADDRESS TYPE DE FAU LT GATE WAY SUBNET MASK

InvisaPC Receiver (DTX1000-R or DTX1002-R) 192.168.1. 21 Static 192.168.1.1 255.255.255.0

InvisaPC Transmitter (DTX1000-T, DTX1000SA or DTX1002-T) 192 .16 8 .1.22 Static 19 2.16 8 .1.1 255.255.255.0

InvisaPC Manager (DTX1032-R) 192.168.1. 23 Static 192.16 8 .1.1 255.255.255.0

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CHAPTER 11: OPERATION OF INVISAPC SYSTEM

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Operating a workstation through the InvisaPC system is no different than working directly connected to a PC desktop. All peripherals operate as if directly connected, even though the workstation is located at a distance.

11.1 LED IDENTIFICATION

Front panel

There is one LED on the front panel of an InvisaPC unit (integrated into the power-button on the Receiver and Manager) - called the STATUS LED. The STATUS LED will light up when the unit (Receiver, Manager, or Transmitter) is turned on. The STATUS LED “blinks” when a unit is being upgraded.

Rear panel

Two LEDs are built into the RJ-45 connectors on the InvisaPC Receiver, Manager and Transmitter. The definition of the operation of these LEDs is shown in Table 11-1.

TABLE 11-1. RJ-45 CONNECTOR LEDS ON THE REAR PANEL OF THE INVISAPC RECEIVER, MANAGER AND TRANSMITTER

LED STAT U S DESCRIPTION

Green ON Linked OK

Activity

Link Speed

11.2 ACCESSING THE SYSTEM

A connection is established using the OSD on an InvisaPC Receiver or Manager. Once you are connected, a series of messages will be displayed on the screen to inform you of the progress of the connection. You will be able to interact with the remote workstation as if it were located at your desk.

NOTE: If the remote workstation is powered off, the InvisaPC system will display a “black” screen for video when a connection is made.

Green Flashing Transmit/Receive activity

Green OFF No Link

Blinks green one time 10 Mbps

Blinks green two times 100 Mbps

Blinks green three times 1000 Mbps

No blinking No valid link

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CHAPTER 12: OSD FUNCTIONS

The InvisaPC Receiver and Manager incorporate an On-Screen Display (OSD) that allows you to view information about the configuration of your system and potentially also allows for setting connections and configuration parameters such as the IP address, depending on the type of user. The following sections describe the operation common on a Receiver or a Manager.

12.1 USER TYPES

The InvisaPC system supports three classes of users for Matrix products:

1. Administrator – users of this class have full rights to configure the system. They can create/modify/delete new users and connections, change network settings, etc.

2. Power User – users of this class can modify resolution for connections to virtual desktops and change his/her local password.

3. Standard User – users of this class can only select from a list of pre-defined connections to access and view system

information. They cannot change any configuration settings.

12.2 L OG ON

A user must log-on to the InvisaPC Receiver or Manager to configure and manage the InvisaPC system. The log-on screen is shown in Figure 12-1. The username defines the access rights and configuration available to the user.

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The fields on this screen are:

 Username: the username to log-on as defined by the Administrator. Username is case-sensitive.

 Password: password for the user. Password is case-sensitive.

 Remember Me: When this box is checked, the unit keeps the username between log-ons and power-cycles. When this box is not

checked, the username field is always presented as blank when powered-up and after a log-out. This tick-box only affects the username – the password is never preserved.

 Power Button: This button allows the user to reboot the client.

FIGURE 12-1. OSD LOG-ON SCREEN

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CHAPTER 12: OSD FUNCTIONS

FIGURE 12-2. LOG-ON SCREEN - REBOOT BUTTON

 System Preferences: This button has a drop down menu that allows the user to define system preferences for the InvisaPC

Receiver. Figure 12-3 shows how the keyboard type can be selected.

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FIGURE 12-3. SETTING SYSTEMS KEYBOARD TYPE

Help: This button opens a pop-up window with help on that screen.

12.3 DEFAULT USERNAME AND PASSWORD

The InvisaPC Receiver and Manager ship with a default username of admin with a blank password (i.e. no password). This user cannot be deleted, but the password can be changed.

NOTE: If you create a password for the default Admin account and forget it, there is no way to reset / retrieve it unless using a manager. We recommend that the administrator creates a second Admin account for critical systems in case the main Admin account is locked out.

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CHAPTER 12: OSD FUNCTIONS

12.4 USER VIEWS AND CAPABILITIES

There are three different types of users in the InvisaPC System. Your user type will determine what exactly you will see on your OSD. For the purpose of this Manual, we show the screen of an Administrator. This means that some buttons shown here may not be available to other users.

The InvisaPC comes as an unmanaged system and as a managed system. There are some differences in the OSD for these systems which you may see here..

12.5 CONNECTIONS SCREEN

When a user successfully logs on to the InvisaPC Receiver or Manager, the Connection screen is displayed. This is shown in Figure 12-4. The connections that a user can make are listed in the connection window. The user logged on is shown in the top right corner of the OSD.

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Def ault _TX _192 .16 8 .1. 2 2

NOTE: Default_TX is 192 .168.1.22

FIGURE 12-4. CONNECTION SCREEN

If the user is an Administrator type, the three buttons on the left (New, Edit, and Remove) will be displayed. These allow the user to create, edit, or remove connections. For Standard User types, no connections can be created, edited, or removed, so these buttons are not displayed or are greyed out.

By default, there is one connection called “Default Tx - 192.168.1.22” that defines a connection to an InvisaPC Transmitter with its factory defaults. A maximum of 32 connections can be defined for an InvisaPC Receiver or Manager by default, and these connections can be shared by users as defined by an administrator (different users can have the same connection). The number of connections can be increased to 250 in a managed domain via upgrade licenses.

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CHAPTER 12: OSD FUNCTIONS

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12.5.1 CREATING A NEW CONNECTION

To allow an InvisaPC Receiver or Manager to connect to a target InvisaPC Transmitter, an administrator must create a connection. The administrator clicks on the New button on the Connections screen. This causes the New Connections pop-up window to appear as shown in Figure 12-5.

FIGURE 12-5. NEW CONNECTION WINDOW

The fields on this screen are:

 Port: defines the port to be used for the RDP connection for connections via VM Direct or Broker. Uses 3389 by default;

 Username: defines username to be used on a VM connection. Only used for connections via VM Direct or Broker. If left “blank” on VM

Direct – user will be presented with Windows Login screen on VM;

 Password: defines username to be used on a VM connection. Only used for connections via VM Direct or Broker;

 Domain: defines domain that a Virtual Machine is part of (if part of a windows domain). Not used for connections to Transmitters.

 Load Balance Info: defines resource on the broker (VM pool) that the Receiver will attempt to connect to after user credentials have

been validated. Only used on connections via Broker;

 Connection Type: used to define whether a connection is Private or Shared (i.e. others connections of type Shared can join in session

and share Keyboard, Video and Mouse). Only available if Connection Via is set to Transmitter;

 Name: this is a unique name for the new connection. The name can be between 1 and 32 characters. The name can be

composed of any Alphanumeric characters and special characters except for “ ”/ \ [ ] : ; | = , + * ? < > `’.

 IP Address/Host Name: IP Address of InvisaPC Transmiter (if Connection Via set to Transmitter) or VM in IP v4 format. Alternatively it

can be the Host Name if this can be resolved in the local DNS server. Note: Using Host Name will increase the switching time by the time needed to resolve the Host Name to an IP address;

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 Enable Extended Desktop: not available on the single-video head InvisaPC Receiver. On a dual-video head InvisaPC, this enables both

video heads to operate if connected to a source that supports dual-head operation (eg. Dual-head InvisaPC Transmitter).

 Enable USB Redirection: when set, this enables non-keyboard and non-mice devices (such as tablets and USB headsets)

to be redirected for this connection.

 Enable Audio: when set, this enables audio to be supplied to the remote audio connectors.

 Enable NLA: when set, this enables Network Level Authentication requiring that the user be authenticated to the RD Session Host

server before the session is created. This is not used for when Connection Via is set to Transmitter.

 Persistent Connection: When turned on, Persistent Connection will constantly try to connect the Receiver with the Transmitters until

successful. This is useful when using InvisaPC for digital signage or an application that does not need a keyboard/mouse to stay connected to a defined source.

12.5.2 CONNECTING

To make a connection, the user highlights the required “connection” in the window and then clicks on the “ Connect” button. Alternatively, a user can double-click on the connection. This action causes the InvisaPC Receiver to attempt to connect to the target remote workstation or virtual machine. If the target is available, the connection will be made.

If another user is already connected to the target defined in the connection, the user will receive a pop-up window indicating the target device is already allocated.

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12.5.3 EDIT CONNECTION

To edit a connection and change its parameters, an administrator clicks on the Edit button on the Connections screen. The Edit Connections pop-up window appears.

The administrator changes required fields and clicks Save to confirm or Cancel to discard any changes.

12.5.4 REMOVE CONNECTION

To remove or delete a connection, an administrator highlights a connection in the list and then clicks on the Remove button on the Connections screen (shown in Figure 12-6). This causes the Remove Connection pop-up window to appear where a user confirms the removal or cancels the attempt.

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12.6 CONTROL TAB

The Control Tab on the OSD enables an administrator to change the configuration of the InvisaPC system. The Control Tab is shown in Figure 12-6.

FIGURE 12-6. CONTROL TAB

FIGURE 12-7. GENERAL SETTINGS

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There are five functions that can be accessed on this tab:

1. Preferences – allows users to change preference settings for:

i. Power-Mode Settings – allows changing of the power mode configuration.

ii. Resolution Settings – allows change of preferred resolution for OSD screens and Virtual connections.

iii. Hot-Key Settings – allows changing of the active hot-key for keyboard short-cuts.

iv. Timer Settings – allows setting of pre-emption timer and various inactivity timers

v. General Settings - used to redirect touch screens

2. Network – allows administrator to change network parameters for the InvisaPC Receiver or Manager.

3. System – allows upgrading of unit firmware, reset unit to factory defaults, and to save/restore unit configuration to a USB drive.

4. Password – change the administrator or user password.

5. Transmitter – allows changing of Transmitter parameters.

12.6.1 PREFERENCES

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Power Mode

The Power Mode button allows the administrator to change how the physical power-button on front of a Receiver or Manager operates. It can be set to be in Manual or Auto mode. In Manual mode (sometimes referred to as Desktop Mode), the user decides when a unit powers on or off. In Manual Mode, a user has to hold the power-button pressed for 3 seconds to cause the unit to powerup. When a unit is powered-up, holding the power-button for 3 seconds will cause the unit to power off.

FIGURE 12-8. POWER MODE SETTING SCREEN

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Resolution

The Resolution button allows an administrator or power user to set the preferred resolution for the RDP Connection and for the OSD. By default, both the RDP Resolution and the OSD Resolution are set to Auto.

The RDP Connection Resolution allows the resolution to be changed for an RDP connection, (i.e. defines the resolution that the virtual desktop will be accessed with). If the preferred resolution is not supported, the Receiver will use the next highest resolution supported by both monitor and Receiver.

The OSD Resolution is set to Auto by default, but can be changed to the available OSD resolutions if the user wants to set a specific resolution. This setting has no effect when connecting to an InvisaPC Transmitter.

Click Apply button to save the change.

FIGURE 12-9. RESOLUTION SCREEN

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Hot-Key

The Hot-Key button allows the administrator to change the hot-key configuration. The hot-key is used with the “o” key to terminate the current connection and bring up the OSD. The hot-key with “p” key is used to switch to the previous connection without loading the OSD. Example: PrtScrn, O (default).

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FIGURE 12-10. HOT KEY DEFINITION

The default hot-key is Print-Screen (PrntScrn). The alternatives are shown in the table. Click the Apply button to confirm a hot-key change.

TABLE 12-1. HOTKEY SEQUENCES

SEQUENCE ACTION

Print Screen (Default) -press Prnt Scrn key

Ctrl + Ctrl -press Ctrl key twice within 1 second

Alt + Alt -press Alt key twice within 1 second

Shift + Shift -press Shift key twice within 1 second

Open OSD: Hotkey O Switch to previous target: Hotkey P

Mouse-Left + Right -press mouse left and right buttons at the same time for 2 seconds

The “Enable Functional Key” tick-box is used to disable the use of the function keys after the hot-key. So only the Hot-Key is required to bring up the OSD. The Enable functional Key is set by default.

Timer Settings

There are 2 timer settings available to users as shown in Figure 12-11. By default, they are turned off. If you wish to turn them on, you have to select the desired timer, set the time you wish, and click apply. The three timer settings are:

1. OSD Inactivity Timer – This sets a limit on how long a user can be logged on to the OSD without any keyboard or mouse activity. Once the user reaches the inactivity timer, he/she will be logged out of the OSD. The timer value can be set to a number from 2 to 60 minutes.

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2. Connection Inactivity Timer – This sets a limit on how long a user can be connected to a source (virtual machine, Transmitter etc.) without any keyboard or mouse activity. Once the session reaches the inactivity timer, he/she will be logged out of their connection and return to the OSD. The timer value can be set to a number from 2 to 60 minutes.

NOTE: Inactivity occurs when the mouse or keyboard is not pressed or moved for a set period of time.

FIGURE 12-11. TIMER SETTINGS

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12.6.2 NETWORK

The network screen shown in Figure 12-12 allows an administrator to change the settings for the InvisaPC Receiver or Manager. The default network setting for the Receiver is a static IP address of 192.168.1.21. It has a Network Mask of 255.255.255.0 and a Gateway

192.168.1.1. If DHCP is selected, the Receiver or Manager gets its IP address from the DHCP server. Click the Apply

button to confirm any changes to network settings.

NOTE: Only IPv4 addressing supported in current firmware version.

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FIGURE 12-12. NETWORK SETTINGS

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12.6.3 SY ST EM

The System screen shown in Figure 12-13 allows an administrator to upgrade the firmware in the InvisaPC Receiver or Manager, reset it to factory defaults, import/export the configuration to an external USB drive, and perform a system diagnostic.

FIGURE 12-13. SYSTEM SCREEN

System Upgrade

The InvisaPC Receiver or Manager can be upgraded from a USB Flash drive. Simply take the “firmware.clu” file and place it in the root directory of the flash drive. When you click the Upgrade button, the “valid” upgrade files on the USB drive are displayed. A valid file has the extension .clu – an example is shown in Figure 12-14. If the flash drive isn’t recognized, format the drive using Fat32 file system.

FIGURE 12-14. UPGRADE FILES

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Once the administrator has selected the file and clicked Ok, the system checks that the selected file has no errors before upgrading the InvisaPC Receiver or Manager. The configuration of the unit is preserved through the upgrade.

Restore Factory Defaults

The administrator can click the Restore button to reset the Receiver or Manager back to factory defaults.

Connection Broker Settings

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FIGURE 12-15. CONNECTION BROKER SETTING SCREEN

The Web Access Server setting is used to allow access to a local copy of Active Directory. If this setting is configured correctly, then if a user who is not configured in the local database attempts to login, the device will redirect the username and password to the local active directory installation and validate the user credentials.

If the user is validated, the Active Directory Server will return a valid VM pool-name to the device. The device sends this pool-name information to the Connection Broker which then allocates a Virtual Machine to the User, provided a VM is available.

On the Receiver when the user attempts to login, the login will now take the following steps in this order:

1. The login credentials are checked to see if the user is configured locally on the Receiver. Should the user exist, they will be logged in as normal. If not, then step two will occur. If neither “Connect via Web Access Server” nor “Connect via Connection Broker Server” is ticked, the Receiver at login will only attempt to authenticate the user locally. This is the default setting.

2. If the Web Access Settings are configured, the Receiver will attempt to launch a connection to an RD Web Access server. This will allow the user to be Authenticated against the Domain Controller (Active Directory) allowing the user to access Virtual Desktop Pools and Personal Virtual desktops.

To enable the receiver to access an RDWeb server at login, apply the following settings.

1. The Web Access Address should be the login page of the local RD Web Access Server using its IP address, e.g. https://192.168.10.7/RDWeb/Pages/en-US/login.aspx.

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NOTE: We currently do not support hostnames in the web address so please use the IP of the Web Access server.

You must place the full address to the login page of the RD Web Access server (https://*************.apsx).

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FIGURE 12-16. CONNECTION BROKER SETTINGS FOR WEB ACCESS SERVER

2. Enter the local Connection Broker IP address.

3. Enter in the local domain name.

Alternatively, the user credentials can be validated by using the local Connection Broker. In this case, the User Credentials are sent to the Connection Broker. If accepted, then the broker will return the IP address of a local VM from the pool and a connection is made.

NOTE: We currently do not support hostnames, so use the IP of the connection broker server.

FIGURE 12-17. CONNECTION BROKER SETTINGS FOR CB SERVER

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Tick the box “Connect Via Connection Broker Server” to enable connection using local Connection Broker Server. Then enter the following settings:

1. Enter in the domain name as defined on the local network.

2. Enter in your load balance address as defined in the local server configured, e.g. tsv://VMResource.1.Win7Pool.

Export Settings

The Export option exports an encrypted version of the Receiver configuration to an attached memory stick. This can be used as a backup mechanism for an individual receiver or manager or it can be used to port configurations from one Receiver to another.

The data in the export file consists of User, Connection and device information from the exporting device.

Import Settings

The Import option imports an encrypted version of a Receiver or Manager configuration from an attached memory stick. This can be used to recover an old backup from the same Receiver or Manager or it can be used to port configurations from another Receiver.

The data in the file consists of User, Connection and some device information from the exporting device.

The following settings are not imported.

1. OSD Preferred Resolution

2. Power Mode Settings

3. Static IP address. In this case, if the importing device is set to static but the import file has a DHCP configuration, then the device configuration is changed to DHCP. Likewise, if the local device was DHCP and the import file was Static, the device configuration is change to Static but with its last configured Static IP address, not that of the imported file. If both local device and import file have a Static IP address configured, there is no change to the device configuration, i.e. the IP address is not changed.

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NOTE: If the Import function is on the Manager, then the file must come from another Manager with the same Licensed Capabilities

or the import will not proceed.

System Diagnostics

The diagnostics provides information for Black Box to debug customer encountered issues. When this button is clicked the user is asked to save the diagnostics onto a memory stick in the Receiver unit. This file should be sent back to Black Box for analysis. There is a similar diagnostic that can be run on a transmitter (see page 46).

Password

The Password button when clicked allows the current user’s password to be changed. This button is only visible to Administrators.

FIGURE 12-18. PASSWORD CHANGE

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Transmitter Button

The Transmitter button on the Control Tab allows administrators to change the configuration of an InvisaPC Transmitter (this button is only visible to administrators). The following options are available when the Transmitter button has been activated:

1. Transmitter Information

2. Transmitter Firmware Upgrade

3. Transmitter restore factory defaults

4. Transmitter reboot

5. Transmitter Preferences

6. Network Settings

7. Discover Transmitter IP address

Configuring a Transmitter

To configure a Transmitter, the IP address must be defined for the target Transmitter. When there is no active IP address defined, the TX Setting window has all the buttons grayed out except for the Apply and Discover buttons.

The IP address for the transmitter can be entered into the field at the top of window and click Apply button to activate. If a valid IP address is entered, the Transmitter settings window makes all the options available for the administrator shown in Figure 12-19.

Alternatively the Discover button can be used to find the IP address of a transmitter. First click the Discover button and follow the instructions. Basically once in discovery mode, the Receiver (or Manager) can capture the IP address from a Transmitter once it has been power-cycled.

NOTE: The default network setting for the Transmitter is a static IP address of 192.168.1.22. It has a Network Mask of 255.255.255.0 and a Gateway 192.168.1.1.

FIGURE 12-19. TRANSMIT TER SETTINGS CONFIGURATION WINDOW - ACTIVE IP ADDRESS

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If the IP address of the Receiver and Transmitter are not on the same subnet, a router is required to allow them to communicate. This is true even when the Receiver “discovers” the Transmitter’s IP address. One way to avoid this is to change the Receiver address to be on the same subnet as the Transmitter, make the required configuration changes to the Transmitter, and then change the Receiver back to its required IP address.

Transmitter Information

The Information button provides Transmitter related information such as Device Model, Serial Number, MAC address, and current Firmware Version to the administrator.

If the active IP address is not the address of a valid InvisaPC Transmitter or this address is unreachable, an error message is returned.

Transmitter Upgrade

The administrator can click the Upgrade button to change the firmware on a Transmitter. The upgrade file is selected from the set of files on an attached USB drive. These files will have the extension .clu . The selected file is checked to be a valid Transmitter upgrade file before starting the upgrade. The OSD provides a series of screens to walk the user through the process.

The upgrade can take a few minutes to complete and the power to the Transmitter and the Receiver must not be disconnected during the upgrade. During the upgrade process, the Transmitter may reboot.

If the active IP address is not the address of a valid InvisaPC Transmitter or this address is unreachable, an error message is returned.

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Transmitter Restore Factory Defaults

The administrator can click the Restore button to reset the Transmitter back to factory defaults. If the active IP address is not the address of a valid InvisaPC Transmitter or this address is unreachable, an error message is returned.

Transmitter Reboot

The administrator can click the Reboot button to power-cycle the Transmitter. If the active IP address is not the address of a valid InvisaPC Transmitter or this address is unreachable, an error message is returned.

Transmitter Preferences

The administrator can click the Transmitter Preferences to change Video Quality Setting or HID Configuration. When the Transmitter Preferences button is clicked the window shown in Figure 12-20 pops up.

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FIGURE 12-20

Transmitter Video Quality Settings

1. Best Quality – lossless compression, pixel-perfect mode of operation. Generally needs dedicated network to ensure no frame loss.

2. Visually Lossless Compression – high quality visual image. Some compression on stream to reduce bandwidth to allow operation on standard corporate networks. Compression does not vary based on available network bandwidth, so may lead to some dropped frames during network congestion periods.

3. Optimized Quality (default) – system tuned to maintain visually lossless compression while increasing compression level during periods of network congestion to reduce frame loss. Balances visual quality with frame loss in periods of congestion (i.e. attempts to reduce/eliminate frame loss).

4. Optimized Bandwidth – system tuned to maintain visually lossless compression but increased levels of compression level during periods of network congestion to reduce frame loss. Optimized towards lower bandwidth during congestion periods compared to level 3.

5. Lowest Bandwidth – high level of compression to minimize average network bandwidth. No dynamic change to compression levels – always seeking to reduce bandwidth.

If the active IP address is not the address of a valid InvisaPC Transmitter or this address is unreachable, an error message is returned.

HID Configurations

The HID configuration can be set to be default which allows Audio over USB as well as keyboard and mouse connections or Basic HID which provide compatibility with DKM, DCX and older servers that require a keyboard and mouse HID only.

Basic HID is also required to access any computer’s BIOS menus.

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Video Source Optimization

The transmitter can be configured to handle different applications by changing the way it handles the video signal if it natively has embedded noise (i.e. from a VGA to DVI converter). You can choose to use “DVI optimized”, “VGA high performance”, “VGA optimized”, or “VGA low bandwidth” settings. You may change these options to get the best performance out of the transmitter.

EDID Settings

The transmitter can support native EDID options such as “1920x1080”, “1920x1200”, “1680x1050”, “1280x1024”, “1024x768”, or you can choose to use the remote monitor EDID by clicking on the Generate Clone button which will copy the remote EDID to the transmitter. The computer may need to be restarted in order for the settings to work. If you find that changing the EDID settings makes the remote monitor blank out, you may need to select a different option to make it work.

Transmitter Network Settings

The administrator can click the Network Settings button to edit the Transmitter Network Settings.

To change the IP address settings for a Transmitter, the administrator can enter the new IP address, subnet mask, and gateway, and then click on the Apply button.

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FIGURE 12-21. TRANSMITTER NETWORK SET TINGS WINDOW

If the new IP address for the InvisaPC Transmitter is on a different subnet than the Receiver, the Receiver or Manager will not be able to communicate with it without going through a router. This is the case even on a point-to-point link between devices.

If the entered IP address is not the address of a valid InvisaPC Transmitter or this address is unreachable, an error message is returned.

Discover Transmitter IP Address

This requires the Transmitter to be connected to the Receiver or Manager on a point-to-point link or be the only Transmitter on the attached network. in this case, the administrator can click on the Discover button and follow the wizard to discover the IP address of the attached Transmitter. This is required in the case when an administrator does not know the IP address of the Transmitter.

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Transmitter Diagnostics

The Transmitter provides diagnostics information for Black Box to debug customer encountered issues. When this button is clicked the user is asked to save the diagnostics onto a memory stick in the Receiver unit. Send this file back to Black Box for analysis.

12.7 MANAGING USERS

Users are defined in the InvisaPC system to provide rights to manage the system, rights to connect to different target devices and set parameters for connections. There are three types of users that can be created in an InvisaPC system.

1. Administrator – users of the class have full rights to configure the system. They can create/modify/delete new users and connections, change network settings, etc.

2. Power User – users of this class can modify resolutions for connections to virtual desktops and change his/her local password.

3. Standard Users – users of this class can only select from a list of pre-defined connections to access and view system

information. They cannot change any configuration settings.

The InvisaPC Receiver and Manager have one default user – admin, which is a member of the administrator group. This user is defined by default and cannot be deleted. An InvisaPC Receiver or Manager can have a maximum of 32 users defined, unless in a manager domain with an “upgrade” license installed. With the upgrade license installed up to 250 users can be defined.

To manage users, an administrator selects the Users tab (this Tab is only visible to Administrator class users).

admin

FIGURE 12-22. USER SCREENS

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12.7.1 ADD A USER

To add a user, click the add button. This causes the New-User window to be displayed.

12.7.2 AUTO LOG ON

When the Log-on button is selected and a user is chosen, this user will be automatically logged on after power is applied to unit or after a reboot.

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Def ault _TX _192 .16 8 .1. 2 2

NOTE: Default_TX is 19 2.16 8.1. 22

FIGURE 12-23. NEW USER WINDOW

When adding a new user, the following fields are used to define the user:

 User Name: This is a unique name that uses 1–32 characters. The username can be any valid username for a Microsoft O/S.

This means the username cannot contain “ ”/ \ [ ] : ; | = , + * ? < > `’.

 Password: This field can be a minimum of 0 characters (i.e. blank) and a maximum of 32 characters. The password can be any valid

password for a Microsoft O/S. This means the password cannot contain “ ”/ \ [ ] : ; | = , + * ? < > `’

 Confirm Password: This field must match the Password field. If there is a mismatch, a message is presented to the user in a

pop-up screen.

 Privilege: This field, which is a drop-down list, defines the type of user the new user will be—Administrator or User.

 Selected Connections: The new user must be allocated Connections that he/she can access. These are selected from the Available

Connections window by the user selecting a set of connections (click on the connection in the Available Connection window and then click the “Add” button). This causes the selected connections to be “added” to a user’s selected connection window.

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 Connect to at login: This tick box defines whether the InvisaPC Receiver or Manager attempts to connect immediately to the selected

connection after a logon by the user. This automatic connection only occurs after a logon. If a user exits the connection, the connection tab is displayed to the user for selection of a connection. This Connect to at Login is only saved when the Save button is clicked. If not clicked and another tab is selected, the changes are ignored. If not ticked, no automatic connection is made on log-in.

Once the new user fields have been filled out, the Save button must be clicked to create the new user. Clicking the Save button causes the validation of the new username checking that it is unique and that the two password entries match. If this validation fails, a pop-up window displays the reason for the failure – and the new user is not created. After dismissing the pop-up window, the user can fix the error and click Save again.

The Cancel button should be clicked if the new user is not to be created.

12.7.3 EDIT A USER

To edit a user, click on the Edit button. This causes the Edit-User window (shown in Figure 12-24) to be displayed.

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This window allows the user privilege type, the permitted connections available, the password, and the auto-connect option to be changed.

The default “admin” account gets access to all connections; this list cannot be modified. Other administrator-type users can have their connection list modified.

Once the changes have been made for a user, they only become active once the Save button has been clicked. The changes can be abandoned by clicking the Cancel button.

FIGURE 12-24. EDIT USER WINDOW

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12.7.4 REMOVE A USER

To remove a user, highlight the user’s name and press “Remove.”

admin

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FIGURE 12-25. REMOVE USER

When the Remove button is clicked, a pop-up window is displayed to prompt confirmation that this user is to be deleted. Click the Yes button to remove the user. Clicking the No button causes this action to be aborted and the user is not removed.

NOTE: There must always be a user of the name admin in the InvisaPC system so the system can always be administrated. When attempting to remove the user, the system checks if the username is admin before it will allow the user to be removed.

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CHAPTER 13: CENTRAL MANAGEMENT

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An InvisaPC system can be composed of just Receivers and Transmitters. In these types of systems – called unmanaged – there is no central management. Each device needs to be configured individually and upgraded individually. Often to keep the system in sync, the admin exports the configuration from one receiver and imports it to all other receivers using a USB Flash Drive.

For larger configurations, a central manager is needed. For InvisaPC systems this central manager is the DTX1032-R. The DTX1032-R can operate as a central manager for a “managed domain”. A managed domain is a collection of InvisaPC Receivers and Transmitters managed by the DTX1032-R. Once a Receiver or Transmitter has been added to a managed domain, it can only communicate with other Receivers or Transmitters within this managed domain. They are not able to communicate to “unmanaged” devices or devices part of a different managed domain (i.e. a domain managed by a different DTX1032-R). The DTX1032-R can also operate as a receiver within its managed domain.

A DTX1032-R configures users, connections, hot-keys, and other parameters in the same way as described in section 10. The database created on the DTX1032-R is copied to each receiver on a user login. If the DTX1032-R for the managed domain is not reachable (e.g., powered-down), the Receiver will use the last updated database. This ensures that there is no single point of failure in the managed domain. Users can log in and connections can be made even if the manager of the domain is not reachable.

When a Receiver is managed, most of the configuration options on the OSD are disabled (i.e., grayed out). These configuration options can only be updated on the manager.

The Manager device has an extra tab on its OSD – Devices Tab. Use it to create and manage the DTX1032-R domain.

13.1 MANAGING DEVICES

The Devices Tab on the OSD enables an Administrator to centrally manage the configuration of other InvisaPC devices that are part of this manager’s domain. The Devices Tab is shown in Figure 13-1.

FIGURE 13-1. DEVICES TAB

From here, the administrator can expand his Devices view by pressing the Expand button. The expanded Managed Devices view enables the administrator to Discover, Add Device, Edit, Upgrade, Import, and check for the Software Releases and Licences. The administrator can also see more information about their managed devices; such as Name, IP Address, Device, Type, Software Version and Status. There is also a select button you can use to edit or upgrade the device.

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CHAPTER 13: CENTRAL MANAGEMENT

FIGURE 13-2. DEVICE TAB EXPANDED

13.1.1 DISCOVERING AND ADDING DEVICES

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Using the Discover button is the best way to add devices to your managed devices. When you click the Discover button, the manager will look for unmanaged devices on the network. These devices will appear in the Discovered Devices section as shown next. This shows the MAC Address, IP Address, Net Mask, Gateway, Device Type, and the Discover State (managed, unmanaged, or orphaned) of the devices discovered.

1c:37:bf:00:10:22 19 8.16 8.1 .2 2

255.255. 255.0

19 8.1 68 .1.1 DTX10 02-T

Unmanaged

FIGURE 13-3. DISCOVERED DEVICES

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13.1.2 ADDING A DEVICE ON YOUR NETWORK

If the device you have discovered is on your network, you can simply click the Manage button. You will then be asked to give this device a name and it will be added to your Managed Devices section. We highly recommend giving all devices a unique name. Press the Back button to go back to the Managed Devices page where you will see the device you have added.

FIGURE 13-4. ADD NEW DEVICE

If a device has a managed state of “Orphaned”, then there is a conflict between the reported state on the Manager and that of the device. This may occur where the device was removed from the Manager’s database when the device was off-line, or if the Manager was restored to factory default settings. A device in the orphaned state can be set back to “Managed” by selecting the Manage button and following the same process as for unmanaged devices.

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CHAPTER 13: CENTRAL MANAGEMENT

13.1.3 ADDING A DEVICE NOT ON YOUR NETWORK

If the device is on a different network, it cannot be managed it directly (e.g. on a different subnet with no router between devices). It will need its network settings changed. To do this, click the device you want to manage and press the configure button. A dialog box will appear. This will allow you to change the network settings so the device is on your network.

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FIGURE 13-5. APPLIANCE NETWORK SETTINGS

Once you complete this step, the system will bring you back to the Discovered Devices page where you can see the network information has been changed. You can now select the device and click the Manage button. You will then be asked to give this device a name and it will be added to your Managed Devices section. We highly recommend giving all devices a unique name. Press the Back button to go back to the Managed Devices page ,where you will see the device you have added.

TX - 192 .16 8.1 .2 2

19 8.1 68 .1.22

DTX1002- T

Transmitter

v3 .7. 0

Online

FIGURE 13-6. MANAGED DEVICES

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CHAPTER 13: CENTRAL MANAGEMENT

13.1.4 ADDING DEVICE VIA IP ADDRESS

The Add Device section only applies to devices that are on the same network as the manager. The Add Device pop up window allows the administrator to add a device using the device’s IP address. Once you have entered in the device’s IP address and press next, a dialog box appears. You will then be asked to give this device a name and it will be added to your Managed Devices section. We highly recommend giving all devices a unique name.

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FIGURE 13-7. ADD NEW DEVICE

13.1.5 EDITING MANAGED DEVICES

After selecting a device, the administrator can edit that device by pressing the Edit button. The Edit dialog box is shown in Figure 13-8. This enables the administrator to edit device information remotely. The administrator can restore to factory default settings, reboot the device, change network settings and view device information. If you want to delete a device from your managed devices list, press the Restore button. This restores the device to its factory default settings (this removes it from your managed devices).

FIGURE 13-8. DEVICE INFORMATION

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CHAPTER 13: CENTRAL MANAGEMENT

13.1.6 UPGRADING A DEVICE REMOTELY

To upgrade a managed device remotely, you need to first import the upgrade file. For an Administrator to import the latest version of the firmware for device upgrades, he/she needs to import the upgrade file via USB Flash Drive using the Import button located on the Devices Tab. Place the upgrade file (e.g.“firmware.clu”) in the root directory of the flash drive, and insert the flash drive into USB port of DTX1032-R, and press the Import button.

Once this is successful, you can select the devices you wish to upgrade and select the Upgrade button.

NOTE: The device can only be upgraded if it is online.

You can check what upgrade releases you have on the Manager at any stage by pressing the Releases button. You can compare this to the software version on the managed devices via the information shown in the Managed Devices section.

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13.1.7 LICENSES

Administrators can see the available Licenses in their system via the License button. They can also Import Licenses via USB Flash Drive. Place the upgrade file received from Black Box in the root directory of the flash drive. Press the License button. This will pop-up a window that shows the Serial Number of the unit and the current License limit. By default this is 32 (i.e. 32 users, 32 connections ).

To upgrade, press the Import button shown below. Once this is successful you will see your new License information appear. There are 100 and 250 upgrade licenses available.

NOTE: You need to increase your limit to 100 licenses before increasing it to 250 licenses. This requires the administrator to import the 100 license key first and then import the 250 license key after the 100 license key was imported successfully.

Manager License Information

License Information

Serial Number: SECL14C00003 License Version: 1.0 Maximum Licensed Limit: 32

FIGURE 13-9. MANAGER LICENSE INFORMATION

Import License

Import

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APPENDIX A. INVISAPC VIDEO RESOLUTIONS SUPPORTED

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The InvisaPC supports the resolutions listed below:

 640 x 480 @ 60 Hz

 640 x 480 @ 75 Hz

 800 x 600 @ 60 Hz

 800 x 600 @ 70 Hz

 800 x 600 @ 72 Hz

 800 x 600 @ 75 Hz

 800 x 600 @ 85 Hz

 1024 x 768 @ 60 Hz

 1024 x 768 @ 75 Hz

 1024 x 768 @ 85 Hz

 1280 x 800 @ 60 Hz

 1280 x 960 @ 60 Hz

 1280 x 960 @ 85 Hz

 1280 x 1024 @ 60 Hz

 1280 x 1024 @ 75 Hz

 1280 x 1024 @ 85 Hz

 1366 x 768 @ 60 Hz

 1400 x 1050 @ 60 Hz

 1440 x 900 @ 60 Hz

 1600 x 900 @ 60 Hz

 1680 x 1050 @ 60 Hz

 1600 x 1200 @ 60 Hz

 1680 x 1050 @ 60 Hz

 1280 x 720 @ 60 Hz

 1920 x 1080 @ 60Hz

 1920 x 1200 @ 60 Hz

InvisaPC also will pass all the above resolutions at refresh frequencies from 15 Hz to 60 Hz. Those with non-defined VESA resolutions will be displayed at 60 Hz even if the incoming resolution is not 60 Hz.

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APPENDIX B. CONFIGURING WINDOWS 7 VIRTUAL MACHINES

A few properties must be configured on a target Windows Virtual Machine for InvisaPC to connect with it.

On the Windows Virtual Machine click on the Start button and launch a command window. Then launch group policy editor – gpedit. msc.

Start >> Run >> “cmd” >> “gpedit.msc”

Once the Local group Policy editor is open follow this path:

Computer Configuration >> Administrative Templates >> Windows Components >> Remote Desktop Services >> Remote Desktop Session Host >> Remote Session Environment

Ensure the following three policies are set as follows:

1. Optimize visual experience when using RemoteFX.

 For this policy set both the “Screen Capture Rate” and “Screen Image Quality” to Highest.

2. Configure RemoteFX.

 Set this policy to enabled

3. Limit maximum color depth.

 Set this policy to “Client Compatible.”

Once the above policies have been applied, reboot the Virtual Machine. It is now enabled for InvisaPC connections.

There are different settings to optimize the performance of InvisaPC with different Windows operating systems. These are defined in the application note – InvisaPC Group Policies for Optimal Performance for Windows Targets.

It is not possible to connect to a transmitter from a computer/laptop running RDP. A receiver is always required.

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APPENDIX C. INVISAPC NETWORK PROTOCOLS OVERVIEW

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InvisaPC uses standard IP protocols for communication between Receivers and Transmitters. Port 3389 is used for unicast communications.

For management purposes some other ports are used. The Black Box Discovery protocol used UDP Multicast Group 224.0.1.249 (port 39150). This is sent by the Manager to discover InvisaPC devices in the network. The router must allow UDP Multicast forwarding to allow devices on subnet different to where Manager is located to be discovered.

InvisaPC devices respond to the discovery multicast by sending a UDP unicast back to Manager IP address on the same port (Por t 3915 0).

Once an InvisaPC device is part of the managed domain, the Manager periodically “audits” the device to determine information such as if the device on-line, who is logged into devices, device statistics, etc. These audit requests and responses are unicast UDP to specific IP addresses (responses are sent back to Manager’s IP address) on port 39150.

On power-up, a Transmitter sends out a “here I am” multicast message on multicast group 225.0.0.37 on port 12345.

As part of management configuration, the Manager may communicate to a specific device on port 22 (TCP unicast communications).

InvisaPC can operate across multiple VLANs or subnets. Basic IP networking rules need to be followed; there should be a router in the network to enable the various devices on different subnets to communicate with each other.

To allow Black Box’s InvisaPC discovery protocol to operate, Multicast routing should be enabled. Black Box’s InvisaPC “discovery” protocol is not required for InvisaPC systems to operate but it is recommended to enable an InvisaPC Manager to search for devices across the network. If the InvisaPC discovery protocol is not enabled, i.e. router does not have multicast routing enabled, the administrator will have to manually add in all devices not on its subnet, i.e. add in each device individually by its IP address.

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APPENDIX D. TROUBLESHOOTING

This page covers some basic notes & troubleshooting when using the InvisaPC.

Operating Modes: Connecting to an InvisaPC transmitter from an RDP client that is from a laptop / computer is not possible; you must use an InvisaPC receiver for this. An InvisaPC receiver can connect to an InvisaPC transmitter and RDP server.

TABLE D-1. OPERATING MODES CONFIGURATIONS

USER SIDE COMPUTER SIDE OPERATION

Laptop/Computer w/RDP Client InvisaPC Transmitter This is not supported and will not work

InvisaPC Receiver InvisaPC Transmitter Fully supported

InvisaPC Receiver RDP Server on VM or OS Fully supported

Sluggish Mouse: When using the InvisaPC, you may find that the mouse is not being very responsive, or has a noticeable delay. This can typically occur if the video card is using Dithering technology. You can contact Black Box to get a small utility to disable video card dithering on AMD graphics cards.

Error Codes: The following error codes expanded.

1 GENERAL_ERROR Connection protocol failure. Are units at the correct and compatible software version?

2 INIT_FAIL Can’t start protocol. Is the receiver at the correct software version?

3 GET_SOCKET Protocol Start Failure Are units at the correct and compatible software version?

4 CREATE_SESSION_FAIL Can’t create session. Is transmitter connected and powered on?

5 CONNECT_FAIL Can’t create session. “Is transmitter connected and powered on? Is port 22 open between units.”

6 TX_CHECK_FAIL Target device is not a transmitter. Is transmitter IP address correct?

7 VER_CHECK_FAIL Can’t read device Version. Is transmitter connected and powered on?

8 LED_FLASH_FAIL Start LED Flash command failed on remote device Is transmitter connected and powered on?

9 FILE_SEND_FAIL Can’t send upgrade file to transmitter. Is transmitter connected and powered on?

10 PERMISSION_CHANGE_FAIL Update to change settings on Transmitter Is transmitter connected and powered on?

11 EXTRACT_UPGRADE_FAIL Failed to extract upgrade file. Is upgrade file correct or damaged?

12 RUN_UPGRADE_FAIL Upgrade failed Is upgrade file correct or damaged?

13 REBOOT_FAIL Failed to reboot remote device unit. Is remote device connected and powered on?

14 FILE_SEARCH_FAIL Upgrade file format failed Is upgrade file correct or damaged?

15 LISTEN_ERROR Connection protocol failure. “Are units at the correct and compatible software version? Is transmitter connected and powered on?”

16 SOCKET_OPTION_ERROR Connection protocol failure. “Are units at the correct and compatible software version? Is transmitter connected and powered on?”

17 SOCKET_BIND_ERROR Connection protocol failure. “Are units at the correct and compatible software version? Is transmitter connected and powered on?”

18 RECVFROM_ERROR Connection protocol failure. “Are units at the correct and compatible software version? Is transmitter connected and powered on?”

19 GET_INFO_FAIL Failed to retrieve Info tab from remote device “Are units at the correct and compatible software version? Is transmitter connected and powered on?”

20 COMPATIBILITY_FAIL Upgrade file is incompatible with version on unit Please check release notes for correct version and compatibility information.

TECHNICAL SUPPORT

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21 BRAND_CHECK_FAIL This is not a correct upgrade file for InvisaPC Please check release notes for correct version and compatibility information.

22 CLASS_CHECK_FAIL Can’t upgrade Transmitter with Receiver file or visa versa. Please check release notes for correct version and compatibility information.

23 PACKAGE_CHECK_FAIL Incorrect upgrade file for this model Please check release notes for correct version and compatibility information.

24 NO_UPGRADE_REQUIRED No upgrade required. This version of code is already on thedevice. No upgrade required.

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APPENDIX E. REGULATORY INFORMATION

E.1 FCC STATEMENT

This equipment has been found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Shielded cables must be used with this equipment to maintain compliance with radio frequency energy emission regulations and ensure a suitably high level of immunity to electromagnetic disturbances.

All power supplies are certified to the relevant major international safety standards.

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APPENDIX E. REGULATORY INFORMATION

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E.2 NOM STATEMENT

1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado.

2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.

3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas.

4. Todas las instrucciones de operación y uso deben ser seguidas.

5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina de baño, lavabo, sótano mojado o cerca

de una alberca, etc.

6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean recomendados por el fabricante.

7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante.

8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las instrucciones de operación.

Todo otro servicio deberá ser referido a personal de servicio calificado.

9. El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso. La colocación del aparato eléctrico sobre una cama, sofá, alfombra o superficie similar puede bloquea la ventilación, no se debe colocar en libreros o gabinetes que impidan el flujo de aire por los orificios de ventilación.

10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores, registros de calor, estufas u otros

aparatos (incluyendo amplificadores) que producen calor.

11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación, o como

se indique en el aparato.

12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada.

13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados

sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.

14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante.

15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia.

16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo.

17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación.

18. Servicio por personal calificado deberá ser provisto cuando:

A: El cable de poder o el contacto ha sido dañado; u B: Objectos han caído o líquido ha sido derramado dentro del aparato;o C: El aparato ha sido expuesto a la lluvia; o D: El aparato parece no operar normalmente o muestra un cambio en su desempeño; o E: El aparato ha sido tirado o su cubierta ha sido dañada.

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APPENDIX F. DISCLAIMER/TRADEMARKS

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F.1 DISCLAIMER

Black Box Network Services shall not be liable for damages of any kind, including, but not limited to, punitive, consequential or cost of cover damages, resulting from any errors in the product information or specifications set forth in this document and Black Box Network Services may revise this document at any time without notice.

F.2 TRADEMARKS USED IN THIS MANUAL

Black Box and the Double Diamond logo are registered trademarks of BB Technologies, Inc.

Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners.

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NOTES

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__________________________________________________________________________________________________

_________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________\

__________________________________________________________________________________________________

_________________________________________________________________________________________________

__________________________________________________________________________________________________

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Black Box DTX1000-T, DTX1000-R, DTX1002-T, DTX1002-R, DTX1032-R User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual