Black Box DCX3000 User Manual

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DCX3000

DCX3000 Switch

Share multiple computers with numerous users via standard structured cabling.

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DCX3000 Switch

Trademarks Used in this Manual

Black Box and the Double Diamond logo are registered trademarks, and ServSwitch is a trademark, of BB Technologies, Inc.

Mac is a registered trademark of Apple Computer, Inc.

Linux is registered trademark of Linus Torvalds.

Windows is a registered trademark of Microsoft Corporation.

NetWare is a registered trademark of Novell, Inc.

Sun is a trademark of Sun Microsystems, Inc.

Unix is a registered trademark of UNIX System Laboratories, Inc.

BSD is a registered trademark of UUNet Technologies, Inc.

Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners.

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or our products, contact Black Box Tech Support at 724-746 -5500

or go to blackbox.com and click on “Talk to Black Box.”

You’ll be live with one of our technical experts in less than 60 seconds.

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FCC and IC RFI Statements

Federal Communications Commission and Industry Canada Radio Frequency Interference Statements

This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause inter ference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This digital apparatus does not exceed the Class A limits for radio noise emis sion from digital apparatus set out in the Radio Interference Regulation of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectrique publié par Industrie Canada.

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DCX3000 Switch

Instrucciones de Seguridad

(Normas Oficiales Mexicanas Electrical Safety Statement)

1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado.

2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.

3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas.

4. Todas las instrucciones de operación y uso deben ser seguidas.

5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc.

6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean recomendados por el fabricante.

7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante.

8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las instrucciones de operación. Todo otro servicio deberá ser referido a personal de servicio calificado.

9. El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso. La colocación del aparato eléctrico sobre una cama, sofá, alfombra o superficie similar puede bloquea la ventilación, no se debe colocar en libreros o gabinetes que impidan el flujo de aire por los orificios de ventilación.

10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores, registros de calor, estufas u otros

aparatos (incluyendo amplificadores) que producen calor.

11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación, o como

se indique en el aparato.

12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada.

13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados

sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.

14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante.

15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia.

16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo.

17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación.

18. Servicio por personal calificado deberá ser provisto cuando:

A: El cable de poder o el contacto ha sido dañado; u B: Objectos han caído o líquido ha sido derramado dentro del aparato; o C: El aparato ha sido expuesto a la lluvia; o D: El aparato parece no operar normalmente o muestra un cambio en su desempeño; o E: El aparato ha sido tirado o su cubierta ha sido dañada.

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Table of Contents

Contents

1. Specifications .............................................................................................................................................................................. 6

2. Welcome .................................................................................................................................................................................... 7

2.1 Access permissions ............................................................................................................................................................ 7

2.2 Port designations .............................................................................................................................................................. 8

3. Installation .................................................................................................................................................................................. 9

3.1 Connections ...................................................................................................................................................................... 9

3.1.1 Computer connections: Video .............................................................................................................................. 9

3.1.2 Computer connections: USB ............................................................................................................................... 10

3.1.3 Computer connections: Data link ....................................................................................................................... 10

3.1.4 Switch connections: Computer links ....................................................................................................................11

3.1.5 Reallocating ports ................................................................................................................................................ 11

3.1.6 Switch connections: User console links ................................................................................................................11

3.1.7 Switch connections: Network link ........................................................................................................................12

3.1.8 Switch connections: Serial options port ...............................................................................................................12

3.1.9 Switch connections: Power ..................................................................................................................................13

3.1.10 Console connections: Video .............................................................................................................................. 14

3.1.11 Console connections: USB ..................................................................................................................................15

3.1.12 Console connections: Audio ..............................................................................................................................15

3.1.13 Console connections: Data link ......................................................................................................................... 16

3.1.14 Console connections: Options port ................................................................................................................... 16

3.1.15 Console connections: Power ..............................................................................................................................17

4. Configuration ........................................................................................................................................................................... 18

4.1. Accessing DCX Matrix .................................................................................................................................................... 18

4.2 Using DCX Matrix ........................................................................................................................................................... 20

4.3 Quick guide to creating a new installation ...................................................................................................................... 21

4.4 The Control page ............................................................................................................................................................ 22

4.5 The Configure pages ...................................................................................................................................................... 23

4.6 Configure > Consoles ..................................................................................................................................................... 26

4.7 Configure > Consoles > Receivers ................................................................................................................................... 28

4.8 Configure > Computers .................................................................................................................................................. 30

4.9 Configure > Computers > Transmitters ........................................................................................................................... 32

4.10 Reallocating ports ......................................................................................................................................................... 34

4.11 The Users page.............................................................................................................................................................. 35

4.12 The Maintenance pages ................................................................................................................................................ 36

4.13 Resetting and recovering .............................................................................................................................................. 39

5. Operation ..................................................................................................................................................................................41

5.1 Viewing the OSD .............................................................................................................................................................41

5.2 Choosing a computer ......................................................................................................................................................41

5.3 Indicators ........................................................................................................................................................................ 42

Appendix A. Safety Information ................................................................................................................................................... 44

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DCX3000 Switch

1. Specifications

Approvals: CE, FCC

Hardware Compatibility: All computers with DVI-D/DisplayPort digital video and USB interfaces

Software Compatibility: Operates with all known software and operating systems including Windows®, Linux®, Unix®, BSD, all Sun® OS, all Mac® OS, NetWare®, etc.

Operating Temperature: 32 to 104°F (0 to 40°C)

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2. Welcome

Thank you for choosing the Black Box DCX3000 system. This adaptive system makes sharing numerous host computers among multiple users straightforward and flexible. Every computer is linked, via its USB and video ports, to a compact DCX3000 SAM module while each set of peripherals are connected to a DCX3000 Remote module (to form Consoles).

The various computers and consoles are then linked, via standard CAT7 cable, to a central DCX3000 Switch. Each user can then, subject to the privileges granted by the admin, gain quick access to any of the required computers.

An integral part of the DCX3000 Switch is the DCX Matrix, a browser-based configuration and management tool that allows one or more remote admin user(s) to monitor and maintain all aspects of operation.

Chapter 2: Overview

If required, computers and consoles can be individually connected in order to take advantage of the DCX3000 extender properties

without the switching.

2.1 Access permissions

The DCX3000 Switch uses a system of hierarchal Access permissions to mediate between numerous consoles and multiple computers. Each console is granted the use of up to four types of access permissions to each computer, most of which influence how other users can gain simultaneous access to the same computer. The four access permissions, and their effects on other console users are as follows:

VIEW ONLY

The console user can view the chosen computer’s output but cannot alter it.

Once selected, other consoles can

simultaneously use

VIEW ONLY,

SHARED ACCESS or EXCLUSIVE

for the same computer.

Note: The hierarchy of permissions shown here increases from left to right.

The console user can view and control

the chosen computer’s output.

Once selected, other consoles can

SHARED ACCESS

simultaneously use

VIEW ONLY or

SHARED ACCESS

for the same computer.

The console user can view and control the chosen computer’s

Once selected, other consoles can

EXCLUSIVE

output.

simultaneously use

VIEW ONLY

for the same computer.

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PRIVATE

The console user can view

and control the chosen

computer’s

output.

Once selected, all other

consoles are completely

locked out from the same

computer.

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DCX3000 Switch

2.2 Port designations

By default the DCX3000 Switch provides 10 user console ports on its front panel and 20 computer ports along its rear panel, however, these designations are not fixed. If your installation requires a greater number of computers or has a need for more user consoles, you can alter the allocation of these standard ports to suit:

Ports 21 to 23 can be reallocated as computer ports.

Any of the 20 rear panel computer ports can be reallocated as user console ports

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Chapter 3: Installation

3. Installation

Please consider the following important points when planning the position of the DCX3000 modules:

• If used, position the DCX3000 Switch in a central position that serves the host systems and user modules without exceeding the maximum link lengths. It will also require a source of mains power.

• Situate each DCX3000 Remote module close to the peripherals to which it will be connected and near to a source of mains power.

• Consult the precautions listed within the Safety information section.

3.1 Connections

Connections do not need to be carried out in the order given within this guide, however, where possible connect the power in as a final step. Connections are split into the following three areas:

• Computer connections - a DCX3000 SAM module links to each computer.

• Switch connections - when used, a DCX3000 Switch unit sits at the heart of the system.

• Console connections - the peripherals (keyboard, display, etc.) connect to DCX3000 Remote modules.

3.1.1 Computer connections: Video

Two types of DCX3000 SAM modules are available:

• DVI-D and USB,

• DisplayPort and USB.

If a computer has more than one video output, use additional DCX3000 SAM modules to separately link the alternative video stream(s) with other ports on the DCX3000 Switch.

3.1.1.1 To connect the video port

1 Connect the video lead of the DCX3000 SAM to the DVI-D or DisplayPort video port of the host computer.

DVD-D video port on the host computer

DVI-D video lead from the DCX3000 SAM

DisplayPort on the host computer

DisplayPort video lead from the DCX3000 SAM

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DCX3000 Switch

3.1.2 Computer connections: USB

Each DCX3000 SAM module requires a single USB connection to the computer. This provides essential power for the DCX3000 SAM module in addition to the USB signals. Each DCX3000 Remote module acts as a USB 2.0 hub and thus provides four sockets for peripherals.

3.1.2.1 To connect the USB port

1 Connect the USB cable of the DCX3000 SAM module to a vacant USB socket

on your host computer.

USB lead from the DCX3000 SAM

3.1.3 Computer connections: Data link

Each DCX3000 SAM module is linked via a CATx cable either to a central DCX3000 Switch module (multi-system matrix installation) or directly to a DCX3000 Remote module (single system installation).

For best results use CAT7 cables to link all DCX3000 SAM modules. Maximum cable lengths:

• DCX3000 SAM to DCX3000 Switch - 32 feet (10m) maximum.

• DCX3000 SAM to DCX3000 Remote - 164 feet (50m) maximum.

3.1.2.2 To link the DCX3000 SAM module

1 Connect the RJ-45 plug of the link cable to the socket located at the end of the

DCX3000 SAM module.

CATx link from DCX3000 Switch or DCX3000 Remote module

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Chapter 3: Installation

3.1.4 Switch connections: Computer links

When a DCX3000 Switch is used, it sits as the central matrix between the various host computers and the users. The host computer links are generally made via the sockets at the rear of the switch, although some host links can also be supported from the sockets on the front panel (see below).

3.1.4.1 To connect a host link

1 Connect the CAT7 cable from the remote DCX3000 SAM host module to a

vacant RJ-45 socket on the rear panel of the DCX3000 Switch.

These are NOT Ethernet/network

ports and must NEVER be

connected to any networking equipment.

From a remote DCX3000 SAM host module

3.1.5 Reallocating ports

By default the DCX3000 Switch provides 20 computer ports along its rear panel and 10 user ports along its front panel. If necessary, these standard arrangements can be changed. See Reallocating ports.

3.1.6 Switch connections: User console links

The user data links are generally made via the sockets at the front of the switch, although any of the rear panel sockets can also be converted to user ports (see above).

3.1.6.1 To connect a console link

1 Connect the CAT7 cable from the remote

DCX3000 Remote module to a vacant RJ-45 socket on the front panel of the DCX3000 Switch.

From a DCX3000 remote module

These are NOT Ethernet/network

ports and must NEVER be

connected to any networking equipment.

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DCX3000 Switch

3.1.7 Switch connections: Network link

All system configuration is carried out via an Ethernet link, allowing adjustments to be made by authorized admin users located next to the DCX3000 unit, or anywhere. The auto-sensing network port can determine between 10, 100Mbps or 1Gbps links and can also adjust to straight or cross-over cables.

3.1.7.1 To connect a network link

1 Connect the CATx cable from the nearest Ethernet switch or from a local computer.

3.1.8 Switch connections: Serial options port

The options port is reserved for future use.

From a network switch or nearby computer

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Chapter 3: Installation

3.1.9 Switch connections: Power

Each DCX3000 Switch is supplied with a single power adapter but offers the facility to use a second input in order to provide operational redundancy. The DCX3000 unit can operate perfectly well from a single power adapter operating alone. When two adapters are connected, the unit will spread its load between them; should one power input fail, 100% of the load will be transferred to the other power adapter without a break in operation. Remote checking of the power inputs is possible at any time via the Maintenance page of the browser interface.

There is no on/off switch on the DCX3000 unit, so operation begins as soon as power is applied at either port.

3.1.9.1 To connect the power adapter

1 Attach the output plug of the supplied power adapter to either power input socket on the left

side of the rear panel.

IMPORTANT: Please read and adhere to the electrical safety information given within the Safety information section of this guide. In particular, do not use an unearthed power socket or extension cable.

Note: Both the modules and the power supplies generate heat when in operation and will become warm to the touch. Do not enclose them or place them in locations where air cannot circulate to cool the equipment. Do not operate the equipment in ambient temperatures exceeding 40 degrees Centigrade. Do not place the products in contact with equipment whose surface temperature exceeds 40 degrees Centigrade.

From the power adapter

2 Connect the IEC connector of the supplied country-

speciﬁc power cord to the socket of the power adapter. 3 Connect the power cord to a nearby main supply socket. 4 Where power redundancy is required, repeat steps 1 to

3 for a second power adapter.

3.1.9.2 To disconnect the power adapter

1 Isolate the power adapter from the mains supply.

Note: If you are replacing one of dual power adapters during opera-

tion, it is not necessary to also remove power from the other adapter.

2 Grasp the outer body of the power adapter plug where it connects

with the module.

3 Gently pull the body of the outer plug away from the module. As the

body of the plug slides back, it will release from the socket and you can fully withdraw the whole plug.

Gently pull back the plug outer body to release the lock

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DCX3000 Switch

3.1.10 Console connections: Video

A Single Link DVI-D port is provided on the rear panel of the user module.

The DCX3000 Remote module supports one video display with pixel clocks up to 165MHz (equivalent to a maximum resolution of 1920 x 1200 at 60Hz - aka ‘WUXGA’).

If a second display is required to support a dual video installation, use another DCX3000 Remote module to drive the second display, and combine the two user modules into a single Console within the DCX Matrix configuration application.

3.1.10.1 To connect the video display

1 Connect the DVI-D video cable from your video display to the video output port on the rear

panel of the user module.

From your video display

3.1.10.2 EDID management

The DCX3000 Switch provides a number of fixed EDID (Extended Display Identification Data) profiles that will suit a large number of video display configurations. If additional EDID definitions are required for your installation, you can clone new definitions from connected video displays and add these to the list of available definitions.

For details about cloning EDIDs from displays, see Add EDID.

For details about applying an EDID to a particular computer, see Configure > Computers > Transmitters.

3.1.10.3 DCX3000 Remote module switches

The two switches on the DCX3000 Remote module are reserved for future use and must both remain in the OFF position.

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Chapter 3: Installation

3.1.11 Console connections: USB

The DCX3000 Remote module contains a USB hub that can support up to four v1.1 or v2.0 USB devices (in any combination). All four USB sockets, two on the front panel and two on the rear, are identical in operation.

Note: In multi-head installations, the USB devices must be attached only to the DCX3000 Remote that drives the main display.

3.1.11.1 To connec t USB devices

1 Connect your USB keyboard and mouse to any of the four sockets distributed on the front and rear panels of the user module.

Rear panel

From USB devices

Front panel

3.1.12 Console connections: Audio

The DCX3000 Remote module supports stereo speakers, headphones and also a microphone port. All audio devices are presented at the linked host computer as USB audio devices.

Note: In multi-head installations, the audio devices must be attached only to the DCX3000 Remote that drives the main display.

3.1.12.1 To connect your speakers

1 Connect your speakers to the audio line out socket on the user module rear panel.

From your speakers

3.1.12.2 To connect your headphones/ microphone

1 Connect your headphones to the socket

labeled on the user module front panel. 2 Connect your microphone to the socket labeled

on the user module front panel.

From USB devices

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From your microphone

From your headphones

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DCX3000 Switch

3.1.13 Console connections: Data link

Each DCX3000 Remote module is linked via a CATx cable either to a central DCX3000 Switch module (multi-system matrix installation) or directly to a DCX3000 SAM module (single system installation).

For best results use CAT7 cables to link all DCX3000 SAM modules - do not exceed 50 meters (164 feet).

3.1.13.1 To link the DCX3000 Remote module

1 Connect a suitable CATx cable to the LINK socket on the rear panel of the DCX3000 Remote

module. Connect the other end of the cable to either a DCX3000 Switch or directly to a

DCX3000 SAM host module.

This is NOT an Ethernet/network

port and must NEVER be

connected to any networking equipment.

From DCX3000 Switch or DCX3000 SAM

3.1.14 Console connections: Options port

The options port is reserved for future use.

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Chapter 3: Installation

3.1.15 Console connections: Power

There is no on/off switch on the DCX3000 Remote module, so operation begins as soon as power is applied. The supplied power adapter uses a locking-type plug to help prevent accidental disconnections; please follow the instructions given right whenever disconnecting a power adapter.

3.1.15.1 To connect the power adapter

1 Attach the output plug of the supplied power adapter to either power input socket on the rear panel of the DCX3000

Remote module.

From the power adapter

2 Connect the IEC connector of the supplied country-

speciﬁc power cord to the socket of the power

adapter. 3 Connect the power cord to a nearby main supply

socket. 4 Where power redundancy is required, repeat steps 1

to 3 for a second power adapter.

3.1.15.2 To disconnect the power adapter

1 Isolate the power adapter from the mains supply.

2 Grasp the outer body of the power adapter plug where it connects

with the module.

3 Gently pull the body of the outer plug away from the module. As the

body of the plug slides back, it will release from the socket and you can fully withdraw the whole plug.

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Gently pull back the plug outer body to release the lock

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DCX3000 Switch

4. Configuration

4.1. Accessing DCX Matrix

DCX3000 Switches are configured via their network connections using an intuitive browser-based application, called DCX Matrix. This secure, password protected application is accessible by any authorized admin user, located anywhere.

4.1.1 To access DCX Matrix

1 Use a computer that is directly or indirectly (i.e. via a network switch) connected to the DCX3000 Switch. If you need to

make a temporary connection, see below. 2 DHCP (Dynamic Host Conﬁguration Protocol) is enabled by default. To ﬁnd the IP address of the DCX Matrix interface, open

the OSD on one of the connected user consoles. 3 If there is no DHCP on the network, after one minute a time out will occur and the default IP address https://192.168.1.22

will be used.

 Note: For security, DCX Matrix uses HTTPS by default with a self-signed certiﬁcate - Please ignore any warnings that may be

displayed by your web browser.

4 If requested, enter your username and password to log on. Note: The default username and password are admin and

password respectively.

 The opening page of the DCX Matrix should be displayed:

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4.1.2 To temporarily connect a computer to the network port

1 If you need to make a temporary connection for conﬁguration purposes, use a

standard patch cable (cross-over or straight connections are both supported) to

link the Ethernet 10/100 network port ( ) on the front panel of the DCX3000

Switch to your computer’s network port.

Chapter 4: Configuration

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DCX3000 Switch

4.2 Using DCX Matrix

4.2.1 The Dashboard page

Once you have successfully logged in, DCX Matrix will show the dashboard page to provide a general overview of your DCX installation. You can also re-display this page by clicking the Dashboard entry in the menu:

Colors are used to provide quick visual feedback. Here ports shown

Click the required menu item to reveal the available page choices.

in green are operational while those in red are disconnected. Ports shown in white indicate that their modules require a firmware update.

Note: It is not possible to leave DCX Matrix open for more than 24 hours.

Information and options are displayed within the main section of the page.

Some items will provide further popup information when you hover your mouse pointer over them.

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Chapter 4: Configuration

4.3 Quick guide to creating a new installation

When creating a new DCX installation there are various tasks that need to be completed. This page provides a recommended ‘to do list’ of the stages that you need to perform.

4.3.1 Primary tasks

• Conﬁgure the networking details for the DCX3000 Switch See Conﬁgure > Central Switch > Network

• Ensure that the EDID deﬁnitions are appropriate for your installation See Conﬁgure > Central Switch > Manage EDIDs

If additional EDID deﬁnitions are required for your installation, you can clone new deﬁnitions from connected video displays and add these to the list of available deﬁnitions See Add EDID

• Add the required consoles (either before or after they are connected) See Conﬁgure > Consoles

By default the DCX3000 Switch provides 20 computer ports along its rear panel and 10 user ports along its front panel. If necessary, these standard arrangements can be changed to suit your installation See Reallocating ports

• Determine the access permissions for each console See Access permissions

• Add your computers (either before or after they are connected) See Conﬁgure > Computers

• Add the users and deﬁne their login details See The Users Page

4.3.2 Secondary tasks

• Optionally make changes to the OSD settings See Conﬁgure > Central Switch > OSD Settings

• Name the switch and add description and location details See Conﬁgure > Central Switch > General

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DCX3000 Switch

4.4 The Control page

The Control page provides a Connection map that allows the admin user to view and affect how consoles are connected to the various computers. This page is particularly useful when managing video-only installations.

4.4.1 To connect a console

1 Click the down arrow on the console entry to reveal the

list of computers that it is authorized to access.

2 Click the appropriate connection icon adjacent to the

required computer:

•

 For further details, see Access permissions. 3 You can change the connection method at any time by

clicking the down arrow again and choosing an alternative

connection option.

View only - console user can view a computer’s

output but not alter it,

Shared access - console user can view and

control a computer along with other consoles,

Exclusive - multiple console users can view a

computer but only one can control it,

Private - console user can view and control the computer privately while other users are locked out.

4.4.2 To disconnect a console

1 Click the button in the lower left corner of

the console entry that you wish to disconnect.

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Chapter 4: Configuration

4.5 The Configure pages

The Configure menu option expands when clicked to reveal three sub-sections:

• Central Switch - settings related directly to the DCX3000 Switch.

• Consoles - settings related to the DCX3000 Remote modules and their connected peripherals.

• Computers - settings related to the DCX3000 SAM modules and their host computers.

4.5.1 Central Switch > General

Basic descriptive settings for the DCX3000 Switch. These are most useful when multiple DCX installations are being managed and labelling each installation as you go, is a good habit to get into:

• Name - displayed on the dashboard page of DCX Matrix to identify this switch.

• Description - a further opportunity to add more information about the switch.

• Location - a useful feature if you have multiple DCX3000 Switches distributed around.

• System Default EDID - determines the default EDID to use for the installation.

• Ignore Firmware Mismatch - when set to On, this overrides the checks that are made to ensure all modules are running compatible ﬁrmware versions. This override should be used in exceptional circumstances only.

• System Firmware Version - shows the version of the main system ﬁrmware.

• Switch Version - shows the version of the main system circuitry.

• Admin UI Version - shows the version of the DCX Matrix admin user interface.

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These items are shown only when the Maintenance > Settings > Web UI Mode is set to Advanced.

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DCX3000 Switch

4.5.2 Central Switch > Network

All of the key settings for the network capabilities of the DCX3000 Switch are here:

• DHCP - allows you to choose to use DHCP (Dynamic Host Conﬁguration Protocol) to automatically determine all network settings or set them manually. When set to On, all other options in this page will be grayed out.

• IP Address - set the IP address for the switch.

• Net Mask - set a subnet mask to accompany the IP address.

• Gateway - optionally deﬁne a suitable address for a gateway device (only needed if external access to DCX Matrix is required).

• MAC Address - displays the unique (and ﬁxed) MAC address for the switch.

• HTTP Server - switches to the use of insecure HTTP for web admin - switch reboot required. IMPORTANT: Do not enable this option when the switch is connected to external networks.

4.5.3 Central Switch > OSD Settings

Options related to the on screen display are presented in this section:

• Thumbnails - when set to Off, this option will hide the thumbnail views of each computer within each user’s OSD main page.

• Auto Layout - when set to Off, this option will maintain a 5x5 grid for the displayed computers within the OSD main page, regardless of the number of available computers. When set to On, the OSD view grid will be re-scaled accordingly.

• Display System Info - when set to On, the IP address and ﬁrmware version details for the DDX switch will be shown in the bottom corner of the OSD.

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Chapter 4: Configuration

4.5.4 Central Switch > Manage EDIDs

This page lists the EDID (Extended Display Identification Data) profiles that are currently available:

• EDID - shows the resolutions and refresh rates for all EDID proﬁles that are currently stored.

• Type - indicates where each EDID proﬁle originated: Fixed EDIDs are included within the switch ﬁrmware and cannot be removed. User EDIDs are those that have been cloned from particular video displays attached to DCX3000 Remote modules - these can be deleted if required. On the main

Central Switch/General page you can select the ‘Default

System EDID’ from the list of ﬁxed and user EDIDs.

• Originating Port - indicates which switch port supplied each user EDID.

Note: The DCX3000 Switch will modify the EDID, if a Dual link monitor is connected, to list only the video resolutions that it is capable of supporting.

4.5.4.1 Add EDID

If additional EDID definitions are required for your installation, you can clone new definitions from connected video displays and add these to the list of available definitions.

Click the [+] icon to begin collecting a new EDID from a display attached (via a DCX3000 Remote module) to one of the switch ports.

Click the EDID dropdown list and choose the appropriate receiver (DCX3000 Remote module) from which you wish to clone a new EDID profile. Then click the Add EDID button.

For details about applying an EDID to a particular computer, see Configure > Computers > Transmitters.

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DCX3000 Switch

4.6 Configure > Consoles

A Console is a collective term for a set of peripheral devices arranged around one or more DCX3000 Remote modules. This page lists all registered consoles alphabetically by their Names:

Add new

Click to add a new console. See opposite.

In addition to the Name and Description, the columns also provide the following useful details for each console entry:

• Ports - each DCX3000 Remote module connects to a single port on the DCX3000 Switch. This column lists the port(s) used by the DCX3000 Remote module(s) associated with the console.Two or more DCX3000 Remote modules can be combined to form multi-head consoles, each connecting to a separate port.

 Note: For consoles with multiple displays (multi-head), additional user console ports

are required. If there are no spare user console ports available then any unused computer ports on the rear panel can be deleted in order to free them up as spares. See Reallocating ports.

• Connected Computer - shows to which computer the console is currently connected.

• Current Access Mode - indicates how the console is permitted to access computers, e.g. View only, Shared, Exclusive, etc.

• Current User - lists the user, if any, that is currently logged into the console.

Edit

Click an entry to view/edit its details and access permissions. See opposite.

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Chapter 4: Configuration

4.6.1 Add new

Click the [+] icon to begin adding a new console, either before or after connecting the DCX3000 Remote module(s):

• Name - the main identiﬁer for the new console.

• Description - a further opportunity to add more information about the console.

• Ports - add the user port number (located on the main switch) used by the DCX3000 Remote module associated with this console. For multihead consoles, ensure that the port used by the primary DCX3000 Remote module (the one that has the primary display and peripherals

attached) is the ﬁrst one in the list. If you require more than the usual 10 console ports, see Reallocating ports.

• Access Permissions - click the [+] button to select one or more computers that this console will be permitted to access. For each computer choose one of the four icons to set the access method:

View only,

• Shared access,

• Exclusive, or

• Private modes.

•

4.6.2 Configure > Consoles > Edit an entry

Click on an entry within the Configure > Consoles list to display this page. Here you can edit the configuration details for a chosen console.

• Name - the main identiﬁer for the console.

• Description - a further opportunity to add more information about the console.

• Ports - shows the user port number(s) (located on the main switch) used by the DCX3000 Remote module(s) associated with this console. For multi-head consoles, ensure that the port used by the primary DCX3000 Remote module (the one that has the primary display and peripherals attached) is the ﬁrst one in the list. If you require more than the usual 10 console ports, see Reallocating ports.

• Access Permissions - choose which computers this console is permitted to access. For each computer choose one of the four icons to set the access method:

•

View only - console user can view a computer’s

output but not alter it,

Shared access - console user can view and

control a computer along with other consoles,

Exclusive - multiple console users can view a

computer but only one can control it, or

Private - console user can view and control the

computer privately while other users are locked out. For further details, see Access permissions. When you have made your changes, click the Update

button.

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DCX3000 Switch

4.7 Configure > Consoles > Receivers

At the heart of each console (the collective term for a set of peripherals connected to the DCX system) is a receiver called a DCX3000 Remote module.

View details

Click to view receiver details.

Listed in order of the DCX3000 Switch port to which they are attached, this page shows various details for each DCX3000 Remote module:

• Firmware - the current internal software version for each DCX3000 Remote module.

• Monitor No - an index number for each video display. The ﬁrst monitor for any console will be indexed as ‘1’. Where a console has more than one video display associated with it (by using additional DCX3000 Remote modules), this column will show ‘2’, ‘3’, etc. against the secondary, tertiary, etc. DCX3000 Remote module(s).

• Monitor model - indicates the video display model as reported to the DCX3000 Remote module to which it is connected.

• USB Enabled - indicates the USB status of the DCX3000 Remote module. Where modules are employed to provide additional video monitor outputs, the USB connections are usually disabled.

• Unique ID - (shown only when the Maintenance > Settings > Web UI Mode is set to Advanced) this column displays the unique identiﬁer hardwired into every DCX3000 Remote module.

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Chapter 4: Configuration

4.7.1 View receiver details

Click a receiver entry to view the configuration details of the DCX3000 Switch port to which it is connected.

Within this page it is possible to reboot and/or recover a re cei ver.

4.7.1.1 Recovering a receiver

This option (shown only when the Maintenance > Settings > Web UI Mode is set to Advanced) is used to reprogram a receiver that has failed during a ﬁrmware upgrade. Once the

Recover Receiver button is clicked, you will be asked to power cycle the respective receiver, whereupon it will boot up into recovery mode. Then you will asked to click a Reprogram button to commence the operation.

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DCX3000 Switch

4.8 Configure > Computers

This page lists the computer systems that are connected to the DCX3000 Switch unit via individual DCX3000 SAM modules:

Add new

Click to add a new computer. See opposite.

In addition to the Name and Description, the columns also provide the following useful details for each computer entry:

• Ports - each DCX3000 SAM module connects to a single port on the DCX3000 Switch. This column lists the port(s) used by the DCX3000 SAM module(s) associated with each computer. Two or more DCX3000 SAM modules can be combined to support extra displays (multihead), each connecting to a separate port. It may be necessary to delete existing (but unused) computer/port associations in order to free up ports for the additional module(s). Additionally, three of the user console ports (21 to 23) can be changed into computer ports, if there are fewer user consoles within your installation. See Reallocating ports

• Thumbnail - indicates whether a thumbnail image of the computer’s video output will be shown on the OSD screen for each user. If set to False, a black image will be shown in the OSD screen.

• Primary Console - indicates the console that currently has control of the computer.

• Connected Consoles - lists all consoles to which each computer is attached.

• Current Access Mode - indicates how the console is permitted to access computers, e.g. View only, Shared, Exclusive, or Private.

Click an entry to view/edit its details and options. See opposite.

Edit

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4.8.1 Add new

Click the [+] icon to begin adding a new computer, either before or after connecting the DCX3000 SAM module(s):

• Name - the main identiﬁer for the new computer.

• Description - a further opportunity to add more information about the computer.

• Ports - Add one or more port numbers used by the DCX3000 SAM module(s) associated with this computer.

4.8.2 Configure > Computers > Edit an entry

This page allows you to edit the configuration details for a chosen computer.

Chapter 4: Configuration

• Name - the main identiﬁer for the computer.

• Description - a further opportunity to add more information about the computer.

• Ports - shows the one or more port numbers used by the DCX3000 SAM module(s) associated with this computer. For multi-head computers, ensure that the port used by the primary DCX3000 SAM module (the one linked to the primary video output) is the ﬁrst one in the list. It may be necessary to delete existing (but unused) computer/port associations in order to free up ports for the additional module(s). Additionally, three of the user console ports (21 to 23) can be changed into computer ports, if there are fewer user consoles within your installation. See

Reallocating ports

• Primary Console - indicates the primary console that is connected to this computer.

• Connected Consoles - indicates other consoles that are also connected to this computer.

• Current Access Mode - indicates the access mode (e.g. View Only, Shared, Exclusive, etc.) that is currently being used for this computer.

• Transmitters - lists the transmitters (DCX3000 SAM modules) that are serving this computer.

When you have made your changes, click the Update button.

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DCX3000 Switch

4.9 Configure > Computers > Transmitters

Each computer connects to a DCX3000 SAM transmitter module. This page lists each DCX3000 SAM module and their key details:

View details

See opposite.

Listed in order of the DCX3000 Switch port to which they are attached, this page shows various details for each DCX3000 SAM module:

• Computer Name - the given name for each connected computer.

• Firmware - the current internal software version for each DCX3000 SAM module.

• Monitor No - an index number for each video display port. The ﬁrst port for any computer will be indexed as ‘1’. Where a computer has more than one video display connected it (by using additional DCX3000 SAM modules), this column will show ‘2’, ‘3’, etc. against the secondary, tertiary, etc. DCX3000 SAM module(s).

• Unique ID - (shown only when the Maintenance > Settings > Web UI Mode is set to Advanced) this column displays the unique identiﬁer hardwired into every DCX3000 SAM module.

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Chapter 4: Configuration

4.9.1 View transmitter details

Click a transmitter entry to view the configuration details of the DCX3000 Switch port to which it is connected.

Within this page it is possible to reboot and/or recover a transmitter.

4.9.1.1 Applying a different EDID

If a computer needs to use an EDID profile that differs from the one being used as the default System EDID, use these steps:

1 If necessary, clone the required EDID - see Add EDID. 2 View the Conﬁgure > Computers > Transmitters page

and click on the required computer entry (to show the

page above). 3 Change the Use System EDID option to Off. 4 Select your cloned EDID using the EDID drop down list. 5 Click the Update button.

4.9.1.2 Recovering a transmitter

This option (shown only when the Maintenance > Settings > Web UI Mode is set to Advanced) is used to reprogram a transmitter that has failed during a firmware upgrade. Once the Recover Transmitter button is clicked, you will be asked to power cycle the respective transmitter, whereupon it will boot up into recovery mode. Then you will asked to click a Reprogram button to commence the operation.

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DCX3000 Switch

4.10 Reallocating ports

By default the DCX3000 Switch provides 20 computer ports along its rear panel and 10 user console ports along its front panel. If your installation has a greater number of computers or a need for more user consoles, you can alter the allocation of these standard ports:

• Any of the 20 rear panel computer ports can be reallocated as user console ports, or

• Three of the front panel ports (labeled 21 to 23) can be used as computer ports.

When reallocating a port, it is usually necessary to delete it from its default role before using it in its new mode, as follows:

4.10.1 To reallocate a computer port as a user console port

1 Access the Conﬁgure > Computers page. 2 Click the entry for the computer port you wish to change. 3 Click the Delete button and then conﬁrm your action in the resulting popup. 4 Access the Conﬁgure > Consoles page. 5 Either:

• Click the [+] button to create a new console entry, or

• Click an existing console entry to add the new port to it.

6 Click the Ports down arrow to view the available ports and choose the number of the port that you previously made

available.

7 Add/edit any other details for the console entry and click either the Add Console button or Update button, as appropriate.

4.10.2 To reallocate a user console port as a computer port

1 Access the Conﬁgure > Consoles page. 2 Click the entry for the user console port you wish to change. 3 Click the Delete button and then conﬁrm your action in the resulting popup. 4 Access the Conﬁgure > Computers page. 5 Either:

• Click the [+] button to create a new computer entry, or

• Click an existing computer entry to add the new port to it.

6 Click the Ports down arrow to view the available ports and choose the number of the port that you previously made

available.

7 Add/edit any other details for the computer entry and click either the Add button or Update button, as appropriate.

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Chapter 4: Configuration

4.11 The Users page

This page lists all registered users and allows the admin user to add, edit and delete entries, as required.

Note: When changes are made to user details, you are recommended to make a backup file.

Change password

Click to change the password for the user/admin currently logged into DCX Matrix.

Edit

Click a user entry to edit its details.

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Add new

Click the [+] icon to begin adding a new us er.

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DCX3000 Switch

4.12 The Maintenance pages

The Maintenance section contains three pages: Diagnostics, System Operations and Settings.

4.12.1 Maintenance > Diagnostics

This page provides important feedback on power inputs (and switch Temperatures). The temperature information is displayed only when the Maintenance > Settings > Web UI Mode is set to Advanced.

This section indicates the status of the mains power input(s).

These items are only shown when Settings > Advanced Mode On is chosen.

This section indicates the current temperature readings within the DCX3000 Switch for the following:

• The processor core,

• The internal case area,

• The main circuit board,

• The red, green and blue video switches.

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Chapter 4: Configuration

4.12.2 Maintenance > System Operations

This page provides a selection of important system operations that may be required at various times.

Upgrade Firmware

Upgrades the ﬁrmwares of all of the DCX3000 Switch and all connected modules to the latest version. Conﬁrmation is required once this button is clicked.

Backup

Saves a copy of the DCX Matrix system conﬁguration to a ﬁle. Backup ﬁles are stored on the computer viewing DCX Matrix.

Sync Tx/Rx Firmware

Upgrades the ﬁrmwares of all connected modules to match that of the main switch. Conﬁrmation is required once this button is clicked.

Note: Be sure that the DCX3000 Switch has the latest ﬁrmware installed before using this option.

Restore

Restores the DCX Matrix system conﬁguration from a backup ﬁle. A ﬁle dialog will be displayed to allow you to choose the ﬁlename and location.

Reboot System

Performs a complete reboot of the entire DCX system, including the switch and all modules. Conﬁrmation is required once this button is clicked.

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DCX3000 Switch

4.12.3 Maintenance > Settings

This page provides options related to the user interface. When you make a change, you need to click the Update button to save it.

Web UI Mode

When this option is set to Advanced, extra details are shown on certain pages, such as:

• Conﬁgure > Central Switch > General

• Conﬁgure > Consoles > Receivers

• Conﬁgure > Computers > Transmitters

• Maintenance > Diagnostics

Auto Refresh

When this option is set to On, the Dashboard, Control and Diagnostic pages will automatically update their contents every few seconds.

Update

Click this button to save and enact any changes made to options.

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Chapter 4: Configuration

4.13 Resetting and recovering

There may be rare occasions when the main switch or a module needs to be given a hard reset. The DCX3000 Switch and DCX3000 Remote module both have concealed reset buttons for this purpose. You need to use a narrow implement (e.g. a straightened-out paper clip) to press-and-hold the recessed reset button on the front panel:

4.13.1 DCX3000 Switch

4.13.1.1 DCX3000 Switch > Boot into recovery image

This procedure may be necessary if an attempted firmware upgrade has failed. For such a situation the DCX3000 Switch always retains a recovery image that will return the unit to a working condition, prior to reattempting a firmware upgrade. Note: All configuration data (e.g. users, consoles, computers, networking, etc.) will be retained.

1 Press-and-hold the recessed reset button for ten seconds until the STS (Status) indicator begins to ﬂash slowly. 2 Release the reset button. The STS indicator will go out and the switch will boot itself using the recovery image. The STS

indicator will now begin to ﬂash again to indicate that it is running from the recovery image (a red banner will also be shown at the top of the DCX Matrix screen).

3 When you are sure of operating conditions, such as having good power stability, proceed once again with the ﬁrmware

upgrade.

4.13.1.2 DCX3000 Switch > Full factory reset

This procedure can be used when you wish to clear all data, restore the primary firmware image and return the DCX3000 Switch to a known state. Note: All configuration data (e.g. users, consoles, computers, networking, etc.) will be deleted.

1 Press-and-hold the recessed reset button for twenty seconds (after ten seconds, the STS indicator will ﬂash as described

above) and then after twenty seconds it will begin to ﬂash at a quicker rate.

2 Release the reset button. The STS indicator will go out while the switch performs the reset and will then illuminate again to

indicate that the factory reset is complete.

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DCX3000 Switch

4.13.2 DCX3000 Remote module

4.13.2.1 DCX3000 Remote module > Boot into recovery mode

This procedure may be necessary if an attempted firmware upgrade has failed. For such a situation the DCX3000 Remote module always retains a recovery image that will return the unit to a working condition, prior to reattempting a firmware upgrade.

1 Press-and-hold the recessed reset button for ten seconds until the PWR indicator begins to ﬂash quickly. 2 Release the reset button. 3 When you are sure of operating conditions, such as having good power stability, proceed once again with the ﬁrmware

upgrade.

4.13.2.2 DCX3000 Remote module > Reset

This procedure may be necessary if a DCX3000 Remote has become unresponsive.

1 Press-and-release the recessed reset button. The DCX3000 Remote module will reboot.

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Chapter 5: Operation

5. Operation

The DCX system is designed to be transparent in operation. A simple OSD (On Screen Display) interface allows each user to view and select from the available host computers.

5.1 Viewing the OSD

5.1.1 To view the matrix

1 From a console keyboard, press CTRL + ALT + M to display the matrix:

The outputs of the available host computers will be displayed within live thumbnail images.

Note: If video is not available for a computer, or the thumbnail feature has been disabled by the admin user, a black image will be shown.

5.2 Choosing a computer

5.2.1 To choose a computer using the mouse

1 Hover the mouse pointer over the required screen image. A set of popup connection icons will be displayed:

•

• or

•

 For more details, see Access permissions.  Note: If an icon is grayed out, that access method is not available. 2 Click the required connection method. The video output from the chosen computer will be displayed full screen and you

can use it as normal.

View only - you can view a computer’s output but not alter it, Shared access - you can view and control a computer along with other consoles, Exclusive - multiple users can view a computer but only one (the ﬁrst to make connection) can control it,

Private - you can view and control the computer privately while other users are locked out.

5.2.2 To choose a computer using hotkeys

• Press and hold Ctrl + Alt and type the number of the required computer. The video output from the chosen computer will be displayed full screen and you can use it as normal. Note: Shared mode is always used when access is made via hotkeys.

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DCX3000 Switch

5.3 Indicators

The DCX3000 Switches, the DCX3000 SAM and DCX3000 Remote modules contain various indicators to provide you with status information.

5.3.1 DCX3000 Switch - Red front panel status indicators

The red status indicators on DCX3000 Switch front panels provide various key power and operation feedback:

Power input A

This indicator will be on when power is supplied to power socket A

Power input B

This indicator will be on when power is supplied to power socket B

STS (Status)

On: Running primary ﬁrmware image

1Hz ﬂash: Running backup ﬁrmware image

2Hz ﬂash: Upgrade mode engaged

ERR

Flashing: Either,

Power input failed or internal error - refer to the Maintenance > Diagnostics page for details

A ﬁrmware mismatch has been detected with one or more connected devices - refer to the Dashboard page for details

5.3.2 DCX3000 Switch - Green and amber network status indicators

The green and amber status indicators on the network link port provide further status information:

Amber

Off: 10 or 100Mbps On: 1000Mbps

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Green

Off: No link Flashing: Network activity On: Quiescent link

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Chapter 5: Operation

5.3.3 DCX3000 Remote module - Green and amber status indicators

The green and amber indicators on the link port of each DCX3000 Remote module provide the following status information:

Amber

Off: No power Flashing: Power present but

either no video or video not locked

On: Power present and

video locked

Green

Off: No power Flashing: Power present but no data link On: Power present and link established

5.3.4 DCX3000 Remote module - Red front panel status indicators

The red indicators on the front panel of each DCX3000 Remote module provide the following status information:

Special condition

PWR on, Amber ﬂashing and Green off: Software fault

requiring the DCX3000 Remote module to be recovered. See Conﬁgure > Consoles > Receivers.

LNK

Off: No power or no link

Flashing: Switch refused link connection due to incompatible ﬁrmware versions

On: Link established

USB

Off: No power or no active USB connection

Flashing: USB connection is contended in shared mode (keyboard LEDs also ﬂash)

On: USB is routed to a DCX3000 SAM module, either via the DCX3000 Switch or directly, in a simple extender installation

VID

Off: No power present or the video is not locked

On: Power present and video locked

PWR

Off: No power present

Slow ﬂashing: A ﬁrmware upgrade is being forced by the DCX3000 Switch

Fast ﬂashing: Receiver in USB recovery mode

On: Power present

5.3.5 DCX3000 SAM module - Green and amber status indicators

The green and amber indicators on the link port of each DCX3000 SAM (computer) module provide the following status information:

Amber

Off: No power Flashing: Power present but

no video

On: Power present and

video locked

Green

Off: No power Slow ﬂashing: Power present but no data link Fast ﬂashing: A ﬁrmware upgrade is being forced by either the DCX3000 Switch or a DCX3000 Remote On: Power present and link established

Special condition

Amber ﬂashing and Green off: Software fault requiring the DCX3000

SAM module to be recovered. See Conﬁgure > Computers > Transmitters.

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DCX3000 Switch

Appendix A. Safety Information

• For use in dry, oil free indoor environments only.

• Do not use to link between buildings.

• Ensure that the twisted pair interconnect cable is installed in compliance with all applicable wiring regulations.

• Do not connect the CATx link interface (RJ45 style connector) to any other equipment, particularly network or telecommunica-

tions equipment.

• Warning – the power adapter contains live parts.

• No user serviceable parts are contained within the power adapter - do not dismantle.

• Plug the power adapter into a grounded socket outlet close to the unit that it is powering.

• Replace the power adapter with a manufacturer approved type only.

• Do not use the power adapter if the power adapter case becomes damaged, cracked or broken or if you suspect that it is not

operating properly.

• If you use a power extension cord with the units, make sure the total ampere rating of the devices plugged into the extension

cord do not exceed the cord’s ampere rating. Also, make sure that the total ampere rating of all the devices plugged into the wall outlet does not exceed the wall outlet’s ampere rating.

• Do not attempt to service the units yourself.

• The units and power supplies can get warm in operation – do not situate them in an enclosed space without any ventilation.

• The units do not provide ground isolation and should not be used for any applications that require ground isolation or galvanic

isolation.

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DCX3000, rev. 1.0a

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Black Box DCX3000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual