24/7 TECHNICAL SUPPORT AT 1.877.877.2269 OR VISIT BLACKBOX.COM
Page 2
TRADEMARKS USED IN THIS MANUAL
Black Box and the Double Diamond logo are registered trademarks of BB Technologies, Inc.
Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners.
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
We‘re here to help! If you have any questions about your application
or our products, contact Black Box Tech Support
at 877-877-2269 or visit blackbox.com.
You’ll be live with one of our technical experts in 60 seconds or less.
2
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 3
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO FREQUENCY INTERFERENCE
STATEMENTS
This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict
accordance with the manufacturer’s instructions, may cause inter ference to radio communication. It has been tested and
found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of
FCC rules, which are designed to provide reasonable protection against such interference when the equipment is operated in a
commercial environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user
at his own expense will be required to take whatever measures may be necessary to correct the interference.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to
operate the equipment.
This digital apparatus does not exceed the Class A limits for radio noise emis sion from digital apparatus set out in the Radio
Interference Regulation of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques
de la classe A prescrites dans le Règlement sur le brouillage radioélectrique publié par Industrie Canada.
Disclaimer:
Black Box Network Services shall not be liable for damages of any kind, including, but not limited to, punitive, consequential or
cost of cover damages, resulting from any errors in the product information or specifications set forth in this document and Black
Box Network Services may revise this document at any time without notice.
1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado.
2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas.
4. Todas las instrucciones de operación y uso deben ser seguidas.
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina de baño, lavabo, sótano mojado o cerca
de una alberca, etc.
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean recomendados por el fabricante.
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante.
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las instrucciones de operación.
Todo otro servicio deberá ser referido a personal de servicio calificado.
9. El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso. La colocación del aparato eléctrico
sobre una cama, sofá, alfombra o superficie similar puede bloquea la ventilación, no se debe colocar en libreros o gabinetes
que impidan el flujo de aire por los orificios de ventilación.
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores, registros de calor, estufas u otros
aparatos (incluyendo amplificadores) que producen calor.
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación, o como
se indique en el aparato.
12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados
sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante.
15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia.
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo.
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación.
18. Servicio por personal calificado deberá ser provisto cuando:
A: El cable de poder o el contacto ha sido dañado; u
B: Objectos han caído o líquido ha sido derramado dentro del aparato; o
C: El aparato ha sido expuesto a la lluvia; o
D: El aparato parece no operar normalmente o muestra un cambio en su desempeño; o
E: El aparato ha sido tirado o su cubierta ha sido dañada.
Agility ACR1002DP, ACR1002FDP and ACR1002FH features ..................................................................................................................8
Transmitter video link(s) .......................................................................................................................................................................... 11
Transmitter USB links ...............................................................................................................................................................................12
Transmitter power in ................................................................................................................................................................................13
Transmitter/Receiver high speed links ................................................................................................................................................... 14
Receiver video displays ............................................................................................................................................................................ 18
Receiver USB devices ............................................................................................................................................................................... 20
Receiver power in .....................................................................................................................................................................................21
Agility configuration via web pages ........................................................................................................................................................ 22
Performing a manual factory reset ......................................................................................................................................................... 24
Placing the device into recovery mode ................................................................................................................................................... 24
Creating an unmanaged matrix ............................................................................................................................................................... 26
Creating and editing presets ...................................................................................................................................................................27
Using the On Screen Display ...................................................................................................................................................................30
Port status popups ................................................................................................................................................................................... 31
CHAPTER 6: FURTHER INFORMATION ...................................................................................... 32
Appendix A - Configuration pages .......................................................................................................................................................... 33
Appendix B - Support for analog and digital audio ............................................................................................................................... 55
Appendix C - Tips for success when networking Agility units ............................................................................................................. 57
Appendix D - Troubleshooting .................................................................................................................................................................59
Appendix E - Glossary .............................................................................................................................................................................. 61
Appendix F - Fiber/copper modules and cables ....................................................................................................................................64
Appendix G - Using the optional Agility rack shelves ............................................................................................................................65
Appendix H - Open source licenses ........................................................................................................................................................ 67
SAFETY INFORMATION ...........................................................................................................111
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
5
Page 6
CHAPTER 1: SPECIFICATIONS
TECHNICAL SPECIFICATIONS
OPERATING/STORAGE CONDITIONS
Operating temperature: 0 to 40ºC / 32 to 104ºF
Storage temperature: 0 to 40ºC / 32 to 104ºF
Storage and operating relative humidity: 10 to 90% non-condensing
Altitude: < 2000m
POWER
External power: 12VDC, 1.5A
Typical power consumption: 7W
PHYSICAL
LOCAL UNIT - TRANSMITTER (TX)
Dimensions: 136mm/5.3” (w) x 150mm/5.9” (d) x 39mm/1.5” (h)
Weight: 0.8kg / 1.7 lbs
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
REMOTE UNIT - RECEIVER (RX)
Dimensions: 186mm/7.3” (w) x 150mm/5.9” (d) x 39mm/1.5” (h)
Weight: 1.1kg / 2.4 lbs
MATERIALS
Aluminium and steel construction
CONNECTORS
LOCAL UNIT - TRANSMITTER (TX)
Computer: 2x DisplayPort™ connections (2x HDMI™ for ACR1002FH-T variants), 1x 3.5mm socket
for Audio in, 1x USB Type B, 1x USB Type A for auxiliary connections, 1x 8p8c and 1x
SFP for 1GbE network connections (2x SFP for ACR1002FDP variants)
REMOTE UNIT - RECEIVER (RX)
Desk: 2x DisplayPort connections, 1x 3.5mm socket for Audio out, 1x 3.5mm socket
for headset/microphone, 4x USB Type A, 1x 8p8c and 1x SFP for 1GbE network
connections (2x SFP for ACR1002FDP variants)
USB2.0 WITH CLASS CONTROL
Supports USB2.0 devices (low, full and high speed). Security feature allows the blocking of non-HID devices. Isochronous devices
are not supported (e.g. USB audio or video devices)
VIDEO RESOLUTION
The system supports up to 1x 2560x1600@60Hz or 2x 1920x1200 @60Hz
AUDIO
USB audio 2 channel 16bit 48KHz (bi-directional)
ETHERNET
In-built support for 1GbE CATx*
Support for second CATx (up to 1GbE) or fiber (up to 1GbE) via SFP modules*
* ACR1002FDP variants have 2x SFP and no in-built CATx port
APPROVALS / COMPLIANCE
CE, UKCA, FCC, ICES, cULus
PRODUCT INFORMATION LABELS
The product information labels are located on the base of each unit.
6
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 7
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
CHAPTER 2: WELCOME
TECHNICAL
SUPPORT
1.877.877.2269
WELCOME
Thank you for choosing the Black Box Agility ACR1002 high performance extenders, which offer dual-head video, audio and
USB delivered over a single fiber connection. The extenders offer pixel-perfect color and accurate picture quality at up to
2560x1600@60Hz and USB2.0 with fast switching.
PRODUCT IN BRIEF
• In-built support for CATx links at speeds up to 1GbE with additional support for dual CATx or fiber at up to 1GbE using optional
SFP modules (2x SFP for ACR1002FDP variants),
• Support for 1x 2560x1600@60Hz or 2x 1920x1200@60Hz,
• Digital stereo audio via the video connections,
• Bi-directional analog audio (with combined headset jack on the receiver),
• USB True Emulation for fast switching,
• Support for advance diagnostic and troubleshooting tools,
• Backward compatibility with existing Agility range.
LINKING
Agility units can be linked in two mains ways: Direct or Networked.
DIRECT LINKING
Where Agility transmitters and receivers are directly linked to each other, very little configuration action is required, provided that
they both have their factory default settings in place - just link them together. If the standard settings have been changed in a
previous installation, you merely need to perform a manual factory reset on each unit - see page 24.
NETWORKED LINKING
Where Agility units are connected via networked links, you can either configure them individually, or configure them collectively
using an iPATH server:
• Configuring networked units individually - In the absence of an iPATH server, unallocated Agility units have the ability to locate
each other. You can alter settings via the OSD on the console connected to the receiver by pressing CTRL + ALT + C.
• Configuring networked units collectively - The iPATH server allows you to configure, control and coordinate any number of
transmitters and receivers from a single application.
Note: If you are using one or more transmitters within
an installation managed by an iPATH server, the iPATH
server must be running firmware version 4.9 or above.
IMPORTANT: When using iPATH to configure Agility units, it is
vital that all units that you wish to locate and control are set
to their factory default settings. Otherwise they will not be
located by the iPATH server. If necessary, perform a manual
factory reset on each Agility unit.
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
7
Page 8
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
AGILITY ACR1002DP, ACR1002FDP AND ACR1002FH FEATURES
The transmitter and receiver modules are housed within durable, vented enclosures with connectors situated on the front and
rear panels. FDP and FH-T model variants have two SFP ports rather than a mix of CATx and SFP. FH-T model variants also have
two HDMI™ video ports rather than DisplayPort™, but are otherwise identical. Note: ACR1002FH-T transmitters do not support
either the CEC or HDCP protocols.
AGILITY TRANSMITTER MODULES
ACR1002DP-T model
Reset
switch and status
indicator
ACR1002FDP-T model
Reset
switch and status
indicator
ACR1002FH-T model
CATx and
SFP link
ports
2 x SFP link
ports
USB AUX port
(for use with USB-to-
serial converters)
USB AUX port
(for use with USB-to-
serial converters)
Analog
audio in
Analog
audio in
USB
USB
Secondary
DisplayPort
video in
Secondary
DisplayPort
video in
Primary
DisplayPort
video in
Primary
DisplayPort
video in
Status
indicator
Status
indicator
Power
in
Power
in
USB
Reset
switch and status
indicator
8
2 x SFP link
ports
USB AUX port
(for use with USB-to-
serial converters)
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Analog
audio in
Secondary
HDMI
video in
Primary
HDMI
video in
indicator
Power
in
Status
Page 9
ACR1002DP-R and
ACR1002FDP-R models
AGILITY RECEIVER MODULES
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
ACR1002DP-R model
ACR1002FDP-R model
Reset
switch and status
indicator
Power
in
USB
ports
Combined
analog audio
headphone/
mic/headset
CATx and
SFP link ports
port
Primary
display
USB
ports
Secondary
display
Status
indicator
Analog
audio line
out
2 x SFP link
ports
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
9
Page 10
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
CHAPTER 3: INSTALLATION
TECHNICAL
SUPPORT
1.877.877.2269
LOCATIONS
Please consider the following important points when planning the position of the modules:
• Situate the transmitter module close to the system to which it will be connected and near to a source of mains power. Place the
receiver module in similar close proximity to the peripherals that it will connect with, plus a source of mains power.
• Consult the precautions listed within the supplied safety leaflet.
• Connections do not need to be carried out in the order given within this guide, however, where possible, connect the power in
as the final step.
Suitable for installation in Information Technology Rooms in accordance with Article 645 of the National Electrical Code and
NFPA 75.
Peut être installé dans des salles de matériel de traitement de l’information conformément à l’article 645 du National Electrical
Code et à la NFPA 75.
10
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 11
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
TRANSMITTER VIDEO LINK(S)
The transmitter supports a single DisplayPort™ connection at up to 2560x1600@60Hz or two connections, each up to
1920x120 0@6 0Hz. Note: ACR1002FH-T transmitters do not support either the CEC or HDCP protocols.
TO MAKE A VIDEO LINK
1 Connect your digital video link cable(s) to the DisplayPort/HDMI socket(s) on the TX unit rear panel:
ACR1002DP-T AND
ACR1002FDP-T
(DISPLAYPORT) MODELS
To secondary
video output
port
To primary
video output
port
ACR1002FH-T
(HDMI) MODELS
To secondary
video output
port
To primary
video output
port
2 Connect the plug at the other end of the cable(s) to the corresponding video output socket(s) of the host computer.
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
11
Page 12
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
TRANSMITTER AUDIO LINKS
Audio is supported in the initial product release solely via the USB link with the host computer. In subsequent firmware updates
further audio capabilities will be added.
Conversion between the USB derived digital audio and the receiver compatible audio format audio is carried out at the
transmitter.
TRANSMITTER USB LINKS
The transmitter has a USB type B socket on the rear panel to link with the host computer. Additionally, the unit also has a type A
socket on the front panel to allow an optional USB-to-serial converter device to be attached.
TO MAKE A USB LINK
1 Connect the type B connector of the supplied USB cable
to the USB port 1 on the transmitter rear panel.
USB link from
host computer
2 Connect the type A connector of the supplied cable to a
vacant USB socket on the host computer.
RS232 SERIAL SUPPORT
To support RS232 serial connections, use third-party USB-toserial adapters on both the transmitters and receivers.
TO ATTACH A USB-TO-SERIAL CONVERTER
1 If required, connect a USB-to-serial converter to the AUX
port on the transmitter front panel.
12
2 Connect an accompanying USB-to-serial converter to a
vacant USB socket on the receiver.
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 13
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
TRANSMITTER POWER IN
Each unit is supplied with a power adapter and country-specific power cord. The supplied power adapter uses a locking-type
plug to help prevent accidental disconnection; follow the instructions shown on the right when disconnecting a power adapter.
TO CONNECT THE POWER ADAPTER
1 Attach the output plug of the supplied power adapter to the power input
socket on the right side of the rear panel. As you insert the plug, pull back
slightly on the outer body to assist the locking mechanism until the plug is
fully inserted.
From the
power
2 Insert the IEC connector of the supplied country-specific
power cord to the socket of the power adapter.
adapter
3 Connect the power cord to a nearby mains supply socket.
TO DISCONNECT THE POWER ADAPTER
1 Isolate the power adapter from the mains
supply.
2 Grasp the outer body of the power adapter
plug where it connects with the node.
3 Gently pull the body of the outer plug away
from the node. As the body of the plug
slides back, it will release from the socket
and you can fully withdraw the whole plug.
IMPORTANT: Please read and
adhere to the electrical safety
information given within
the supplied safety leaflet.
In particular, do not use an
unearthed power socket or
extension cable.
Note: Both the modules and
the power supplies generate
heat when in operation and will
become warm to the touch. Do
not enclose them or place them
in locations where air cannot
circulate to cool the equipment.
Do not operate the equipment in
ambient temperatures exceeding
40 degrees Centigrade (104
degrees Fahrenheit). Do not
place the products in contact
with equipment whose surface
temperature exceeds 40 degrees
Centigrade (104 degrees
Fahrenheit).
Gently pull back the plug outer
body to release the lock.
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
13
Page 14
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
TRANSMITTER/RECEIVER HIGH SPEED LINKS
Agility units can be either connected directly to each other or via a high speed (up to 1GbE) network. Links can be made:
• Using the in-built CATx ports (see below),
• Using additional CATx connections within the SFP ports (see next page),
• Using the SFP ports with optional fiber (FCoE) modules (see page 16).
• Using the dual SFP ports with optional fiber (FCoE) modules on ACR1002FDP variants (see page 17).
TEAMING
Agility units are ready to automatically invoke teaming whenever the CATx and SFP (with either CATx or fiber modules installed)
ports are both used to link transmitters and receivers. Teaming potentially doubles the available bandwidth for video intensive
applications and also provides redundancy in case one link is lost.
TO LINK USING THE IN-BUILT CATX PORT
1 Insert a suitable CATx cable into the RJ45 port on the front panel of
the transmitter.
2 Connect the other end(s) of the CATx cable(s) to either a network
switch or...
Transmitter
front panel
14
CATx link
cable
Receiver
rear panel
... connect directly to the receiver - to the
RJ45 port on the rear panel of the receiver.
CATx link
cable
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 15
TO INSTALL ADDITIONAL CATX MODULES
1 Insert the appropriate optional SFP module into socket 2 located on the
front panel of the transmitter...
Transmitter
front panel
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
WARNING
CLASS1
laser
product
CATx SFP
module
Receiver
rear panel
...and the rear panel of the
receiver:
CATx SFP
module
2 Make your CATx connection(s)
between the SFP module and
either the other Agility unit or a
suitable network switch.
CATx link
cable
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
15
Page 16
TO LINK AGILITY ACR1002DP UNITS VIA FIBER MODULES
1 Insert the appropriate optional SFP module into socket 2 located on
the front panel of the transmitter...
Transmitter
front panel
Fiber SFP
module
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
WARNING
CLASS1
laser
product
...and the rear panel of
the receiver:
2 Make your fiber connection(s) between
the SFP module and either the other
Agility unit or a suitable fiber network
switch.
3 Close the latch over the link connectors
to lock them into place.
Receiver
rear panel
Fiber SFP
module
16
Transmit and receive
ber links
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 17
TO LINK AGILITY ACR1002FDP UNITS VIA FIBER MODULES
1 Insert the appropriate optional SFP modules into sockets 1 and 2
located on the front panel of the transmitter...
Transmitter
front panel
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
WARNING
CLASS1
laser
product
Fiber SFP
modules
Receiver
rear panel
...and the rear panel of
the receiver:
Fiber SFP
modules
2 Make your fiber connection(s) between
the SFP modules and either the other
Agility unit or a suitable fiber network
switch.
3 Close the latch over the link connectors
to lock them into place.
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Transmit and receive
ber links
17
Page 18
RECEIVER VIDEO DISPLAYS
The receiver supports a single DisplayPort™ connection at up to
2560x1600@60Hz or two connections, each up to 1920x1200@60Hz.
Note: If required, DP++ to HDMI or DP++ to DVI passive adapters can be used
on a receiver to allow a HDMI or DVI monitor to be connected instead of a
DisplayPort monitor.
TO CONNECT VIDEO DISPLAYS
1 Connect the lead from the primary
video display to the DisplayPort socket
marked ‘1’ on the receiver rear panel:
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
To primary
video
display
To secondary
video display
2 If required, connect the lead from the second video display to the
DisplayPort socket marked ‘2’ on the receiver rear panel.
18
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 19
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
RECEIVER AUDIO DEVICES
The receiver can support headphones and a mono microphone via its front panel jack socket. On the rear panel a line out jack
socket can be used to drive powered speakers. A USB link must be made between the transmitter and the host computer for
audio to operate.
TO CONNECT HEADPHONES AND/OR HEADSETS
1 Connect your chosen audio
device to the 3.5mm socket
labeled on the front
panel. Please see below for a
compatibility list.
To headphones/
headset
HEADPHONE, HEADSET AND MICROPHONE SUPPORT
The combined jack socket can accommodate
any standard stereo headphones; it can also
support headsets which conform to the CTIA/AHJ
standard. The lesser-used OMTP standard is not
directly supported as its microphone and ground
connections are swapped. If used, the audio may be
distorted and/or the mic will not operate. Suitable
OMTP to CTIA/AHJ converters are available.
TO CONNECT AMPLIFIED SPEAKERS
1 Connect your speakers to
the 3.5mm line out socket
on the rear panel.
To speakers
SUPPORTED DEVICES
All standard headphones and some headsets are directly
supported, others require a suitable converter. It can be
difficult to distinguish different headset standards, however,
some (but not all) CTIA/AHJ devices use white dividers on their
jack plugs.
SUPPORTED
• Stereo headphones - Yes
• Mono microphone – Supported when used with an adapter
• CTIA/AHJ-compliant headset with mic - Yes
• CTIA/AHJ-compliant adapter with mic and headphones
plugged in - Yes
NOT SUPPORTED
• OMTP-compliant headset with mic – Not supported directly
• OMTP-compliant adapter with headset plugged in – Not
supported directly
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
19
Page 20
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
RECEIVER USB DEVICES
The receiver has two USB ports on the front panel to which peripherals may be connected.
To connect more than two peripherals, a USB hub may be used. The total current that may be drawn from the USB ports is 1.2A,
which should be sufficient for a keyboard, mouse (no more than 100mA each) and any two other devices (500mA maximum
each). If more power for USB devices is required, use a powered USB hub.
TO CONNECT USB DEVICES
1 Connect the lead from the device(s)
to either of the two USB sockets on
the front panel of the receiver...
To USB peripherals
...and/or either of the two USB
sockets on the rear panel.
To USB peripherals
RS232 SERIAL SUPPORT
To support RS232 serial connections, use third-party USB-to-serial adapters on both the transmitter and receiver.
20
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 21
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
RECEIVER POWER IN
Each unit is supplied with a power adapter and country-specific power cord. The supplied power adapter uses a locking-type
plug to help prevent accidental disconnection; follow the instructions shown on the right when disconnecting a power adapter.
TO CONNECT THE POWER ADAPTER
1 Attach the output plug of the supplied power adapter to the power input
socket on the right side of the rear panel. As you insert the plug, pull back
slightly on the outer body to assist the locking mechanism until the plug is
fully inserted.
From the
power
2 Insert the IEC connector of the supplied country-specific
power cord to the socket of the power adapter.
adapter
3 Connect the power cord to a nearby mains supply socket.
TO DISCONNECT THE POWER ADAPTER
1 Isolate the power adapter from the mains
supply.
2 Grasp the outer body of the power adapter
plug where it connects with the node.
3 Gently pull the body of the outer plug away
from the node. As the body of the plug
slides back, it will release from the socket
and you can fully withdraw the whole plug.
IMPORTANT: Please read and
adhere to the electrical safety
information given within
the supplied safety leaflet.
In particular, do not use an
unearthed power socket or
extension cable.
Note: Both the modules and
the power supplies generate
heat when in operation and will
become warm to the touch. Do
not enclose them or place them
in locations where air cannot
circulate to cool the equipment.
Do not operate the equipment in
ambient temperatures exceeding
40 degrees Centigrade (104
degrees Fahrenheit). Do not
place the products in contact
with equipment whose surface
temperature exceeds 40 degrees
Centigrade (104 degrees
Fahrenheit).
Gently pull back the plug outer
body to release the lock.
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
21
Page 22
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
CHAPTER 4: CONFIGURATION
SUPPORT
1.877.877.2269
AGILITY CONFIGURATION VIA WEB PAGES
Each Agility unit hosts its own internal set of web pages which contain all configuration details and settings (see also Start of
Life, shown right). You will need to use a computer connected to the same network as each Agility unit to access the web pages.
Additionally, on the console attached to the receiver, you can access its configuration details via the On Screen Display (OSD) by
pressing CTRL + ALT + C (or by tapping the icon on the touchscreen) - see page 30.
TO MANUALLY CONFIGURE AGILITY UNITS VIA THEIR WEB PAGES
Run a web browser on your computer and enter the IP address of the required Agility unit:
The default addresses (if using port 1) are: Transmitter: https://169.254.1.33
Receiver: https://169.254.1.32
The default addresses (if using port 2) are: Transmitter: https://169.254.1.43
Receiver: https://169.254.1.42
The opening page should be displayed:
For explanations of the options within each page, please see Appendix A.
22
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 23
START OF LIFE: IPATH OR POINT TO POINT CONFIGURATION
To streamline initial configuration processes,
all Agility ACR1002DP units employ a Start
of Life (SoL) procedure when they are in an
unconfigured state, either because they
are new or because they have undergone a
factory reset.
When an unconfigured Agility ACR1002DP
unit boots, its SoL procedure will guide it to
automatically determine which of two modes
it should adopt:
• iPATH mode - place itself into the control
of a specific iPATH server on the network,
whereupon the Agility unit will be assigned
suitable configuration details to fit within
the network of similar units.
• Mini Matrix (P2P) mode - place itself into
Mini Matrix (Point to Point) mode to allow
manual configuration of links with other
Agility units.
The SoL procedure follows this basic logic
flow to determine the correct mode:
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
Note: If an iPATH server is present on the
network then the modules don’t have to
be within SoL procedure for it to be placed
under iPATH control.
Once the mode has been set to iPATH
control, an Agility unit will remain operating
that way until it undergoes a factory reset. If
set to P2P mode, an Agility unit will remain
thus until it undergoes a factory reset or is
discovered by an iPATH server.
Note: When the modules enter Mini Matrix
mode, you can cancel auto-SoL at any point
by pressing Ctrl-Alt-C.
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
23
Page 24
PERFORMING A MANUAL FACTORY RESET
A factory reset returns Agility unit to its default configuration.
TO PERFORM A MANUAL FACTORY RESET
1 Power on the Agility unit.
2 Use a long narrow implement (e.g., a straightened-out paper clip) to press-and-hold
the recessed reset button on the front panel for roughly ten seconds until the status
indicator turns blue(Note: alternating red/green indications will occur during the ten second period while the button is still pressed).
3 Release the reset switch. The indicator will change to red for a short time (less than
ten seconds) and then back to blue while the Agility unit performs the reset and
should then change to an alternative color, usually orange initially, signifying that the
operation is complete.
Note: If you are performing a factory reset and intend to disconnect the power
immediately after the reset, you must wait at least 30 seconds after you have released
the reset button for it to complete the process.
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
PLACING THE DEVICE INTO RECOVERY MODE
Recovery mode may allow an Agility unit to be diagnosed or upgraded in the event of the
main mode being non-operational.
TO BOOT THE DEVICE INTO RECOVERY MODE
1 Power on the Agility unit.
2 Use a long narrow implement (e.g., a straightened-out paper clip) to press-and-hold
the recessed reset button on the front panel (for less than ten seconds) until the
status indicator starts alternating red/green. Note: A solid blue indication will occur after the ten second period.
3 Release the reset switch. The indicator will change to red for a short time (less than
ten seconds) and then alternate red/green signifying that the device is in recovery
mode. Note: If the indicator turns blue, then a factory reset has been performed
instead; the device will not be in recovery mode; and the operation will need to be
attempted again.
24
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 25
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
CONFIGURING DUAL TOUCHSCREENS
When a single touchscreen is used with a receiver, it should operate correctly as soon as the USB link is made between the
screen and the receiver. However, if two touchscreens are installed it may be necessary to instruct the receiver which screen to
correctly attribute to each USB input.
TO ATTRIBUTE DUAL TOUCHSCREENS
1 Access the Configuration pages on the receiver - see page 30.
2 Click the Ports entry from the list of pages on the left side.
3 Click the USB page icon: to display the following:
4 In the USB Port Mapping and Reservations section, match the primary touchscreen to the port number (1-4) that its USB cable
is connected to.
5 Repeat step 4 for the secondary touchscreen.
6 Click the Apply button and exit from the configuration pages.
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
25
Page 26
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
CREATING AN UNMANAGED MATRIX
Although Agility units are most often organized and managed by a central iPATH server, it is possible to create small networks of
Agility units, most often in matrix arrangements, i.e., multiple transmitters and receivers which can freely cross-connect.
This method of connection works well for small numbers of transmitters and receivers, but will become more difficult to manage
as more units are attached. The maximum number of transmitter sources that can be made available to any receiver is sixteen.
TO CREATE AN UNMANAGED MATRIX
1 Connect Agility transmitters and receivers (with their various hosts and peripherals) to a suitable switch, as described in the
Installation section - see page 10.
Note: If any device was previously managed by iPATH, then it will need to be given a factory reset before continuing with this
procedure. There must not be an iPATH connected on the matrix network. Otherwise, when such devices undergo a factory
reset, they will automatically revert to iPATH control.
You now need to perform the following procedure on each receiver in turn:
2 Access the Configuration pages - see page 30.
3 Click the Transmitters option from the list on the left side. This page will list all of the available transmitters which are not
under iPATH control. See page 42.
4 Click the Presets option from the list on the left side. Use this page to add each transmitter to the list of presets for the receiver
that you are editing. See page 36.
TO USE THE MATRIX
• On each receiver, use the OSD to access the required transmitters in the usual manner. See page 30.
26
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 27
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
CREATING AND EDITING PRESETS
Presets allow you to create shortcuts from any Agility receivers to any available Agility transmitters. These are particularly useful
when using an Agility installation that is not under iPATH control.
TO ACCESS THE PRESET CONFIGURATION PAGE
1 On the console keyboard attached to the receiver, access the OSD by pressing
CTRL + ALT + C or tap the icon on the touchscreen.
2 The Preset Selection page will be displayed:
Note: The number on the left corresponds to the hotkey sequence that will connect to that channel, e.g., press Ctrl-Alt-4 to
connect to the 4th preset.
3 Click/tap the icon in the top right corner.
4 Choose the Presets option from the list on the left side of the screen. This page will show the same list of presets, but with
options to add () or edit () entries:
TO REMOVE A PRESET
1 Access the Preset configuration page as discussed above.
2 In the Actions column, click the icon for the entry that you wish to remove.
TO ADD A PRESET
1 Access the Preset configuration page as discussed above.
2 Click the icon on the right of a vacant preset entry to display the configuration page:
3 Enter a name and description for the new preset.
continued
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
27
Page 28
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
4 You can now choose how to configure your new preset - Auto or Custom:
• Auto - Click the Auto Configure Preset drop down and choose the Agility transmitter that you wish to connect with. All of the
supported default connections will be configured (on a 1-to-1 basis) between the receiver and chosen transmitter. Click the
Apply button.
• Custom - Configure individual connections (useful when unusual cross connections are required).
1 Click the icon on the right side to add a new connection entry.
2 Check that the correct module is shown in the TX Device column. Click and change this entry, if required.
3 In the Type column, click the Select option and choose the type of connection: Video, Audio, USB or Serial.
4 Click the RX Port drop down and choose the required port.
5 Click the TX Port drop down and choose the port that you wish the current RX port to connect with. If only one option is
available it will be auto-selected.
6 Repeat steps 1 to 5 for each of the required ports.
7 Click the Apply button.
TO EDIT A PRESET
1 Access the Preset configuration page as discussed left.
2 In the Actions column, click the icon for the preset entry you wish to edit. An editable list of connections will be shown,
together with their status representations:
3 Make your changes as required and then click the Apply button to save.
TO RE-ORDER PRESETS
1 Access the Preset configuration page as discussed on the previous page.
2 Click and drag a preset to the required position within the list.
For more information about the options and status indications, see page 36.
28
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 29
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
CHAPTER 5: OPERATION
TECHNICAL
SUPPORT
1.877.877.2269
In operation, many Agility installations require no intervention once configured. The transmitters and receivers take care of all
connection control behind the scenes so that you can continue to work unhindered.
INDICATORS
The front and rear panels of each Agility unit feature an indicator capable of producing numerous color and flash patterns to
provide a useful guide to operation. The dual indicators provide the same color and flash patterns.
INDICATOR COLOR AND FLASH PATTERNS
The front and rear panel indicators use varying color and flashing patterns to signal key status:
Off No power.
Green All services present as compared to the configuration required.
Amber Running but video, USB or network link missing (or not connected to another Agility unit).
Red Booting before processor loaded or failed.
Red rapid flash A critical error has been detected that is preventing the device from being used (a malfunction message will
also be displayed within the OSD.)
Blue Factory reset mode active.
Red/green flash Booting into factory recovery mode.
Green/blue flash Upgrade mode active.
Fast green flash Identify mode active.
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
29
Page 30
USING THE ON SCREEN DISPLAY
The OSD provides a quick and easy way to access Agility transmitters as well as configuration details.
TO ACCESS THE OSD
1 On the console of your Agility receiver, either:
• Press CTRL + ALT + C on the keyboard,
or
• Tap the icon* on the touchscreen.
2 The Preset Selection page will be displayed:
* To move the icon on your
touchscreen, tap and hold it until it
changes color and then drag it to the
best position.
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
3 On the preset page, either
• Click/tap a preset entry to connect with the required transmitter,
or
• Click/tap the icon to enter the first Configuration page:
TO USE THE OSD KEYBOARD (WHEN USING A TOUCHSCREEN)
1 Access the OSD as discussed left.
2 Tap the icon in the top right corner.
3 The OSD keyboard will be displayed to assist you when entering text and numerics:
For explanations of the options within
each page, please see Appendix A.
TO HIDE THE OSD KEYBOARD
1 Tap the icon in the top right corner.
TO EXIT THE OSD
1 Either press the Esc key or tap the icon in the top right corner.
30
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 31
PORT STATUS POPUPS
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
Video
connection(s)
Network
connection(s)
Audio
connection(s)
USBSerial
Connected
display(s)
These useful status indicators will be displayed in the top left corner (or elsewhere
according to UI Settings) of the primary console display:
• Whenever the OSD is in use,
• If any issues occur with one or more ports (when the OSD is not in use).
The status of each port will be shown as follows:
OperationalNot
operational
Not
in use
Port
disabled
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
31
Page 32
CHAPTER 6: FURTHER INFORMATION
This chapter contains a variety of information, including the following:
• Getting assistance - see right
• Appendix A - Configuration pages
• Appendix B - Support for analog and digital audio
• Appendix C - Tips for success when networking Agility units
• Appendix D - Troubleshooting
• Appendix E - Glossary
• Appendix F - Fiber/copper modules and cables
• Appendix G - Using the optional Agility rack shelves
• Appendix H - Open source licenses
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
32
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 33
APPENDIX A - CONFIGURATION PAGES
This section covers the web page configuration for the Agility units:
• Receiver - General Information
• Receiver - UI Settings
• Receiver - Presets
• Receiver - Users
• Receiver - Ports
• Receiver - Network
• Receiver - Local Devices
• Receiver - Diagnostics and Statistics
• Receiver - System
TO ACCESS THE OSD
1 On the console of your Agility receiver, either:
• Press CTRL + ALT + C on the keyboard,
or
• Tap the icon* on the touchscreen.
2 The Preset Selection page will be displayed:
• Transmitter - General Information
• Transmitter - UI Settings
• Transmitter - Users
• Transmitter - Ports
• Transmitter - Network
• Transmitter - Diagnostics and Statistics
• Transmitter - System
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
3 On the preset page, either
• Click/tap a preset entry to connect with the required transmitter,
or
• Click/tap the icon to enter the first Configuration page.
TO USE THE OSD KEYBOARD (WHEN USING A TOUCH SCREEN)
1 Access the OSD as discussed on page 30.
2 Tap the icon in the top right corner of the screen.
3 The OSD keyboard will be displayed to assist you when entering text and numerics:
TO HIDE THE OSD KEYBOARD
1 Tap the icon in the top right corner.
TO EXIT THE OSD
1 Either press the Esc key or tap the icon in the top right corner.
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
33
Page 34
RECEIVER - GENERAL INFORMATION
To get here
You can access this page in two ways,
however, the rst method is not available if
the module is under iPATH control:
1 On the console keyboard attached to
the receiver, access the OSD by pressing
CTRL + ALT + C or tap the touchscreen
icon. The Preset Selection page will be
displayed.
2 Click the icon in the top right corner.
3 If necessary, click the General link.
OR
1 Connect a computer to the same network
as the receiver.
2 Run a web browser and enter the
IP address of the receiver:
https://169.254.1.32 (this is the default
address when using port 1). If you
are using SFP port 2, then the default
address will be https://169.254.1.42
Note: These default addresses can be
changed.
3 Click the icon in the top right corner.
4 If necessary, click the General link.
NEED HELP?
NEED HELP?
LEAVE T HE TECH TO U S
LEAVE T HE TECH TO U S
LIVE 24/7
LIVE 24/7
TECHNICAL
TECHNICAL
SUPPORT
SUPPORT
1.877.877.2269
1.877.877.2269
General Information
Type - States whether the device is a transmitter (TX) or a receiver
(RX).
Name - Name details that you can alter to distinguish this unit from all
others. Not shown when operating under iPATH server control.
Description - Allows you to optionally add a description of the device.
Useful when many Agility units are being used. Not shown when
operating under iPATH server control.
Location - Allows you to optionally add a description of the device’s
location. Useful when many Agility units are being used. Not shown
when operating under iPATH server control.
Current Software Version - Displays the version number of the
currently installed (and active) internal software.
Serial Number - Displays the xed serial number of the device.
Board Revision - Displays the revision number of the device’s main
circuit board.
Unit Type - Used for technical support purposes, this entry shows a code
depicting the type of the main circuit board.
Software Compatible ID - Used for technical support purposes, this entry
shows the software compatible ID of the main circuit board.
Model - Displays the model number of the device.
Date and Time - Displays the current date and time used by the device
when this page was last loaded (select refresh icon to update).
Uptime - Shows the time period for which the device has currently being
running since the last time this page was loaded (select refresh icon to
update).
Identify Device - When clicked, this button will cause the indicator on
the front panel of the device to flash to assist with identication when
multiple units are installed in the same area. A popup dialog will also be
displayed on screen showing all relevant identication details. Click the
Cancel button to stop the identication process or click the OK button to
close the popup (and then click the Identify Device button when you’re
ready to cancel this operation).
34
34
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 35
RECEIVER - UI SETTINGS
To get here
You can access this page in two ways,
however, the rst method is not available if
the module is under iPATH control:
1 On the console keyboard attached to
the receiver, access the OSD by pressing
CTRL + ALT + C or tap the touchscreen
icon. The Preset Selection page will be
displayed.
2 Click the icon in the top right corner.
3 If necessary, click the UI Settings link.
OR
1 Connect a computer to the same network
as the receiver.
2 Run a web browser and enter the
IP address of the receiver:
https://169.254.1.32 (this is the default
address when using port 1). If you
are using SFP port 2, then the default
address will be https://169.254.1.42
Note: These default addresses can be
changed.
3 Click the icon in the top right corner.
4 If necessary, click the UI Settings link.
NEED HELP?
NEED HELP?
LEAVE T HE TECH TO U S
LEAVE T HE TECH TO U S
LIVE 24/7
LIVE 24/7
TECHNICAL
TECHNICAL
SUPPORT
SUPPORT
1.877.877.2269
1.877.877.2269
UI Settings
OSD Notication Position (plus Timeout) - Determines the location and
persistence of notications issued on users’ screens.
OSD Banner Position (plus Timeout) - Determines the location and
persistence of banners (a banner is a popup showing the current
preset/channel name) displayed on users’ screens.
OSD Timeout - Determines the persistence of the OSD if no interaction
has taken place.
LED brightness - Determines the brightness of the front and rear panel
LED indicators.
The following entries are also displayed when the unit is not under
iPATH control:
Language - Determines the language used for all text labels within the
conguration pages.*
Keyboard Layout - Determines the appropriate keyboard layout for use
with the conguration pages.*
* These entries are all visible but are not configurable under iPATH
control.
Touch Show OSD - (When touch screens are used) Determines whether
the Show OSD icon is displayed continually, not at all or automatically.*
Touch Show Icon Size - (When touch screens are used) Determines the
size of the Show OSD icon. Options range from Small to Very Large.*
Mouse Show OSD - Determines the mouse button press combination that
should be used to call the OSD.
Hotkey Modiers - Determines the special modier keys that will be used
to form the basis of all the hotkey functions listed below.
Show OSD... ...Last Preset - These entries determine the hotkey letters
required (together with the modier keys selected above) to enact various
presets and modes. Not shown when operating under iPATH server
control.
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
35
35
Page 36
RECEIVER - PRESETS
To get here
You can access this page in two ways, however, the rst method
is not available if the module is under iPATH control:
1 On the console keyboard attached to the receiver, access the
OSD by pressing CTRL + ALT + C or tap the touchscreen
icon. The Preset Selection page will be displayed.
2 Click the icon in the top right corner.
3 If necessary, click the Presets link.
4 Either add a new preset (click +) or click to edit an existing
one.
OR
1 Connect a computer to the same network as the receiver.
2 Run a web browser and enter the
IP address of the receiver:
https://169.254.1.32 (this is the default address when using
port 1). If you are using SFP port 2, then the default address
will be https://169.254.1.42 Note: These default addresses
can be changed.
3 Click the icon in the top right corner.
4 If necessary, click the Presets link.
5 Either add a new preset (click +) or click to edit an existing
one.
NEED HELP?
NEED HELP?
LEAVE T HE TECH TO U S
LEAVE T HE TECH TO U S
LIVE 24/7
LIVE 24/7
TECHNICAL
TECHNICAL
SUPPORT
SUPPORT
1.877.877.2269
1.877.877.2269
Preset Information
This page lists the details and connection status for the current
channel/preset which the receiver is using. Under iPATH control this
lists the connection details for the channel that the receiver is currently
connected to.
Each row details one type of connection which has been made. It lists the
output port on the receiver and the source port from the transmitter which
it is connected to, as well as the name of the device it is connected to.
Click this icon in the Actions column to remove a particular row of
connections from the list.
Click this icon to manually set the password for the specied
device so that it has the necessary permission to access
the appropriate channel on the selected transmitter. In most
connections, the access passwords for all the peripherals will be
set collectively during the initial linking between the receiver and
transmitter. The links given here provide an alternative method
as backup.
Click this icon to add a new connection to the list.
Auto Congure Preset - Select to automatically create a new set of
connection presets from the selected transmitter.
Analog and digital audio
ACR1002 units support both analog and digital audio connections from
the host PC. Although originating from possibly the same audio source,
these two audio types are switched completely separately and cannot
be mixed. In the connections table, the two types are represented thus:
• Analog audio () at RX only connects to ( or ) at TX.
• Digital audio (1 or 2) at RX only connect to (1 or 2) at TX.
For more details, please see Appendix B - Support for analog and
digital audio.
Status
The following icons may be shown within the Status column:
The connection is fully operational.
A connection has not been established.
The control protocol version is incompatible/unsupported between
the peer and this device.
The control protocol security settings are incompatible/unsupported
between the peer and this device.
The connection failed the authorisation stage (most likely a bad password).
The connection is established but there is no input signal being
received from the peer device.
The connection has an invalid or unsupported input source signal
peer device (audio and video connections only), or the connection is
currently out of resources at the peer device, or there is insufcient
network bandwidth to support the requested data for this connection.
The encoding of the source data at the peer has stopped (due to an
error or fault).
There is no output device available on the port for this connection
(e.g., no monitor connected).
There is no data currently being received by the device.
The video data for the connection produces an output signal that
is out of range for the capabilities of this device, or the appliance
connected to this device, or the device is currently out of resources to
process the video data for this connection.
The audio data for the connection produces an output signal that
is out of range for the capabilities of this device, or the appliance
connected to this device, or the device is currently out of resources to
process the audio data for this connection.
The decoding of the data at this device has stopped (due to an error
or fault).
36
36
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 37
RECEIVER - USERS
To get here
You can access this page in two ways,
however, the rst method is not available if
the module is under iPATH control:
1 On the console keyboard attached to
the receiver, access the OSD by pressing
CTRL + ALT + C or tap the touchscreen
icon. The Preset Selection page will be
displayed.
2 Click the icon in the top right corner.
3 If necessary, click the Users link.
OR
1 Connect a computer to the same network
as the receiver.
2 Run a web browser and enter the
IP address of the receiver:
https://169.254.1.32 (this is the default
address when using port 1). If you
are using SFP port 2, then the default
address will be https://169.254.1.42
Note: These default addresses can be
changed.
3 Click the icon in the top right corner.
4 If necessary, click the Users link.
NEED HELP?
NEED HELP?
LEAVE T HE TECH TO U S
LEAVE T HE TECH TO U S
LIVE 24/7
LIVE 24/7
TECHNICAL
TECHNICAL
SUPPORT
SUPPORT
1.877.877.2269
1.877.877.2269
User accounts
This page allows you to change the password for the admin user.
Click the icon to display the following dialog:
Enter and conrm the current and new admin password and click OK.
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
37
37
Page 38
RECEIVER - PORTS
To get here
You can access this page in two ways,
however, the rst method is not available if
the module is under iPATH control:
1 On the console keyboard attached to
the receiver, access the OSD by pressing
CTRL + ALT + C or tap the touchscreen
icon. The Preset Selection page will be
displayed.
2 Click the icon in the top right corner.
3 If necessary, click the Ports link.
OR
1 Connect a computer to the same network
as the receiver.
2 Run a web browser and enter the
IP address of the receiver:
https://169.254.1.32 (this is the default
address when using port 1). If you
are using SFP port 2, then the default
address will be https://169.254.1.42
Note: These default addresses can be
changed.
3 Click the icon in the top right corner.
4 If necessary, click the Ports link.
Video Ports
This page provides basic information about the two video ports located
on the receiver.
Enabled - Conrms whether each video port is enabled or disabled.
Connected - Conrms whether functioning video displays are
connected to the two video ports.
Video EDID Details - Click the Details button to show a popup for the
connected video display. EDID details listed include: Manufacturer,
model, serial number, manufacture date, EDID version as well as
supported (and preferred) EDID modes, maximum bits per color,
encodings, colourimetry and dynamic range masterings supported
by the monitor. Note: EDID modes that are supported by the monitor
but not by the device will be greyed out. In cases where a resolution
reported by the video display is supported, but at a lower frame rate
than the display calls for, such entries will be shown in italics.
Compatibility Check - WARNING: Disabling this option can result in
damage to display monitors in certain circumstances. When ticked this
option conrms video compatibility between the source and display
device, (such as the video display’s maximum resolution, bpc, etc.) and
prevents signals being sent that the video display can’t support. When
unticked, signals will always be sent regardless of video display’s
declared capabilities. If you untick the option, the following warning
will be displayed:
NEED HELP?
NEED HELP?
LEAVE T HE TECH TO U S
LEAVE T HE TECH TO U S
LIVE 24/7
LIVE 24/7
TECHNICAL
TECHNICAL
SUPPORT
SUPPORT
1.877.877.2269
1.877.877.2269
Frame Rate Switching - Determines the strategy to use for the frame rate
when switching resolutions. Similar in function to the Match Frame Rate
setting on iPATH servers:
Force 60 - The frame rate is always forced to be 60Hz unless the
Compatibility check option is on and the monitor does not indicate it
supports 60Hz.
Retain - When switching to the same resolution with a potentially
different frame rate, it will retain the current frame.
Auto - The frame rate always changes to match the mode it is connected to.
Audio Ports
This page provides basic information about the analog and digital audio
ports located on the receiver.
Enabled - Conrms whether the audio ports are enabled or disabled.
Connected - Conrms whether devices are connected to respective ports.
Gain - (Analog audio only) Determines the microphone amplication level:
None - no device connected on this port.
Mic - standard gain for normal microphone input devices.
Mic boost - 20dB boost to volume for microphone input devices.
Audio EDID Details - Click the Details button to show a popup listing
the audio capabilities of the device connected to that video port.
Unsupported formats will be greyed out.
Compatibility Check - If unticked, audio will be output regardless of the
attached device’s capabilities, however, if ticked the RX will not output
audio on this port if it is not compatible with the attached device’s audio
capabilities. For example, if an attached device supports 2 channel stereo
but the incoming stream is 6 channels, turning this off may allow L & R
audio output to work - if the attached device can cope, but other channels
will be lost (ie, there is no down-mix support).
38
38
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 39
NEED HELP?
NEED HELP?
LEAVE T HE TECH TO U S
LEAVE T HE TECH TO U S
LIVE 24/7
LIVE 24/7
TECHNICAL
TECHNICAL
SUPPORT
SUPPORT
1.877.877.2269
1.877.877.2269
USB Ports
This page provides basic information about the USB ports numbered 1
to 4 inclusive, located on the receiver.
Type - Identies the type of USB ports. All are listed as Emulated.
Enabled - Conrms whether the USB ports are enabled or disabled.
HID Only - When ticked, all ports are limited to supporting Human
Interface Devices only, such as keyboards and mice.
Disable Mass Storage - When ticked, this option prevents the use of
USB mass storage devices on the receiver unit. This could be useful
in situations where smart card readers need to be used for security
purposes but the use of USB drives need to be prevented.
Security - Controls whether USB data is encrypted. On forces always
on, Off forces always off and Prefer off will be off unless the transmitter
requests it.
USB Port Mapping and Reservations - This section is useful when
multiple touchscreens are in use and allows you to match each USB
port input to the correct touchscreen.
Connected Devices - This section lists all connected devices with
manufacturer and model details where reported. Click the Details
button against each device to view further information, such as the
Device Type, Protocol Version, Speed and Max Power Consumption.
Serial Port
This page provides basic information about the serial option port located
on the RX unit.
Port - Indicates that an optional USB-to-serial converter may be
connected to ports 1 - 4 of the receiver (a similar device needs to also be
connected to the AUX port on the transmitter).
Enabled - Conrms whether the serial port is enabled or disabled.
Disabling the serial port (or excluding it from the preset connection list)
allows an attached USB-serial adapter to instead be used over the USB
connection to the TX, rather than the explicit serial connection.
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
39
39
Page 40
RECEIVER - NETWORK
To get here
You can access this page in two ways,
however, the rst method is not available if
the module is under iPATH control:
1 On the console keyboard attached to
the receiver, access the OSD by pressing
CTRL + ALT + C or tap the touchscreen
icon. The Preset Selection page will be
displayed.
2 Click the icon in the top right corner.
3 If necessary, click the Network link.
OR
1 Connect a computer to the same network
as the receiver.
2 Run a web browser and enter the
IP address of the receiver:
https://169.254.1.32 (this is the default
address when using port 1). If you
are using SFP port 2, then the default
address will be https://169.254.1.42
Note: These default addresses can be
changed.
3 Click the icon in the top right corner.
4 If necessary, click the Network link.
NEED HELP?
NEED HELP?
LEAVE T HE TECH TO U S
LEAVE T HE TECH TO U S
LIVE 24/7
LIVE 24/7
TECHNICAL
TECHNICAL
SUPPORT
SUPPORT
1.877.877.2269
1.877.877.2269
Port Settings
This page provides numerous network details for each of the installed
ports on the receiver.
Socket - Details each operational network socket and what connection
speeds they have established. Socket 2 is determined by the SFP
modules plugged into it.
MAC Address - Displays the unique, xed hardware identication
number for each port.
Link Up - Indicates whether the link state of this network interface is
up. This should be the case if the device is connected to a functioning
network.
IP Address - This shows the IP address in use, which can be obtained
via DHCP, a static IP or a link local (zero-cong).
Netmask - The netmask of this network interface. The device can
function in a network zero-cong state which does not require the
setting of a static netmask.
Gateway - The gateway address of this network interface. The device
can function in a network zero-cong state which does not require the
setting of a static gateway.
Static IP Address - When the ‘DHCP enabled’ option (below) is
unchecked, click on ‘Edit’ to enter/edit a static IP Address, Netmask
and Gateway for the unit.
DHCP Enabled - When ticked, the corresponding port will derive its IP
Address, Netmask and Gateway details from the DHCP server listed in
the eld below.
DHCP Server Address - Indicates the server that provided the DHCP
details.
Routing Table - Click on ‘Details’ to show the routing table entries
corresponding to this network interface. In it are the destination
address, gateway and netmask for the routes to particular
network destinations.
Network Information
Default Domain - Reserved for future use.
Independent Networks - When ticked, the Agility receiver will treat its two
main network ports as independent routes to the transmitter(s) and not
attempt to nd secondary cross connections, which may not be possible
due to the network topology. This setting will have no effect when Agility
receivers link with Agility transmitters due to their use of auto discovery.
However, when an Agility receiver links with other dual port Agility
transmitters, enabling this option can prevent unnecessary delays due to
the time taken looking for routes that are effectively network dead ends.
Route of Last Resort - In a multi-interface device such as this, the
interface which is ticked will be used as the default whenever it is unclear
which interface should be used for network trafc.
Dynamic DNS Servers - List of DNS server addresses obtained via DHCP.
Static DNS Servers - Lists DNS server addresses that have been manually
congured.
40
40
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 41
NTP Enabled - When ticked, the unit will derive its time and date
information from a suitable NTP server.
NTP Key ID - The ID of the key used for secure NTP.
NTP Key Value - The value of the key used for secure NTP as a
hexadecimal string.
Dynamic NTP Servers - Lists NTP server addresses obtained via DHCP.
Static NTP Servers - Lists NTP server addresses that have been
manually congured.
iPATH Enabled - Indicates whether server management is enabled for
this device.
Dynamic iPATH Servers - Lists iPATH server addresses obtained via
DHCP.
Static iPATH Servers - Lists management server addresses that have
been manually congured.
NEED HELP?
NEED HELP?
LEAVE T HE TECH TO U S
LEAVE T HE TECH TO U S
LIVE 24/7
LIVE 24/7
TECHNICAL
TECHNICAL
SUPPORT
SUPPORT
1.877.877.2269
1.877.877.2269
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
41
41
Page 42
RECEIVER - LOCAL DEVICES
To get here
You can access this page in two ways,
however, the rst method is not available if
the module is under iPATH control:
1 On the console keyboard attached to
the receiver, access the OSD by pressing
CTRL + ALT + C or tap the touchscreen
icon. The Preset Selection page will be
displayed.
2 Click the icon in the top right corner.
3 If necessary, click the Local Devices link.
OR
1 Connect a computer to the same network
as the receiver.
2 Run a web browser and enter the
IP address of the receiver:
https://169.254.1.32 (this is the default
address when using port 1). If you
are using SFP port 2, then the default
address will be https://169.254.1.42
Note: These default addresses can be
changed.
3 Click the icon in the top right corner.
4 If necessary, click the Local Devices link.
NEED HELP?
NEED HELP?
LEAVE T HE TECH TO U S
LEAVE T HE TECH TO U S
LIVE 24/7
LIVE 24/7
TECHNICAL
TECHNICAL
SUPPORT
SUPPORT
1.877.877.2269
1.877.877.2269
Local Devices
This page lists the available transmitters on the network which aren’t
under iPATH control - Note: Older Agility units are generally not
discoverable using this process, however, if the Start of Life process
was able to connect point-to-point to an ACR1002DP then it will have
created a ‘static’ device entry and thus it will appear on this screen.
However, the cog and light bulb icons will not function for the entry.
In the Actions column you can perform the following functions for each
listed transmitter:
• Click to view the conguration page of the transmitter. When
clicked, you will be directed to the General page for the chosen
transmitter.
• Click to flash the front panel indicators on the transmitter to
assist with identication.
• Click the X button in the top right corner to return to return to the
receiver pages.
42
42
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 43
RECEIVER - DIAGNOSTICS AND STATISTICS
To get here
You can access this page in two ways,
however, the rst method is not available if
the module is under iPATH control:
1 On the console keyboard attached to
the receiver, access the OSD by pressing
CTRL + ALT + C or tap the touchscreen
icon. The Preset Selection page will be
displayed.
2 Click the icon in the top right corner.
3 If necessary, click the Diagnostics link.
OR
1 Connect a computer to the same network
as the receiver.
2 Run a web browser and enter the
IP address of the receiver:
https://169.254.1.32 (this is the default
address when using port 1). If you
are using SFP port 2, then the default
address will be https://169.254.1.42
Note: These default addresses can be
changed.
3 Click the icon in the top right corner.
4 If necessary, click the Diagnostics link.
NEED HELP?
NEED HELP?
LEAVE T HE TECH TO U S
LEAVE T HE TECH TO U S
LIVE 24/7
LIVE 24/7
TECHNICAL
TECHNICAL
SUPPORT
SUPPORT
1.877.877.2269
1.877.877.2269
Log Settings
This page provides numerous key diagnostic log settings.
Capture diagnostics to download - Request generation of a diagnostics
dump le. This will then be downloaded by the host computer’s
browser, this is an encrypted diagnostics le which can be used by
technical support to diagnose and x an issue. If using the local OSD,
then this will show ‘Capture diagnostics to USB’ and will download the
same le onto a USB memory stick inserted into USB ports 1-4. Note:
When in point to point mode, you will need to plug in a USB flash drive
and capture the logs to it.
Remote Support - When using the remote server, this option
determines which port will be used. Multiple options are offered in case
one or more ports are blocked by your rewall.
Logging Severity Level - Denes the level of messages that will be
logged (according to RFC5424). Level 5 (Notice: normal but signicant condition) is the default setting; Agility supports levels 1 to 7. Choosing
levels 6 (Informational) or 7 (Debug) will cause larger numbers of
lesser events to also be logged, with a potential impact to overall
performance. These levels should only be used if working with the
support team to diagnose a specic issue.
Remote Logging Enabled - Tick to send log les to the chosen Remote
Logging Address.
Remote Logging Address - Enter a valid IP address for a syslog server
on the local network where status logs can be sent.
Log File - If viewing this page using a browser: Click to download the log
le to the host computer’s browser. If viewing this page via the OSD, the
log will be shown as a scrollable list.
Ping Test - Allows you to conduct a ping test to any selected address or
device.
Perform IGMP Test - Allows you to conduct an IGMP test on connected
devices, selectable from the drop-down list.
Basic Graph
This page shows a real time graph with the following entries:
• Received and Transmitted Bit Rates - the values of these correspond to
the bandwidth axis on the left.
• Frame Rate - for both heads. Values are labeled when they change and
correspond to the axis on the right.
• Codec - for both heads. These represent the compression used: 1 is
better than 4.
• Dropped Packets - for both heads. Values are labeled when they change
and correspond to the axis on the right.
Note: Use the Frame Rate and Dropped Packets tick box options to
determine which is displayed at any given time.
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
43
43
Page 44
Network Statistics
This page allows you to view current communication statistics
and also to create graphs in real time.
Capture and Graph Statistics - When ticked, the page will create
a real time graph plotting Received Bytes alongside Received
Packets.
After Capture and Graph Statistics is enabled, the Show Legend
checkbox will show all other items that can be included on the
plot. Click an item to tick and include it.
Video Port Status and Statistics
This page provides wide ranging information for support
purposes.
Audio Port Status and Statistics
This page provides wide ranging information for support
purposes.
NEED HELP?
NEED HELP?
LEAVE T HE TECH TO U S
LEAVE T HE TECH TO U S
LIVE 24/7
LIVE 24/7
TECHNICAL
TECHNICAL
SUPPORT
SUPPORT
1.877.877.2269
1.877.877.2269
USB Port Status and Statistics
Not yet implemented.
44
44
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 45
RECEIVER - SYSTEM
To get here
You can access this page in two ways,
however, the rst method is not available if
the module is under iPATH control:
1 On the console keyboard attached to
the receiver, access the OSD by pressing
CTRL + ALT + C or tap the touchscreen
icon. The Preset Selection page will be
displayed.
2 Click the icon in the top right corner.
3 If necessary, click the System link.
OR
1 Connect a computer to the same network
as the receiver.
2 Run a web browser and enter the
IP address of the receiver:
https://169.254.1.32 (this is the default
address when using port 1). If you
are using SFP port 2, then the default
address will be https://169.254.1.42
Note: These default addresses can be
changed.
3 Click the icon in the top right corner.
4 If necessary, click the System link.
NEED HELP?
NEED HELP?
LEAVE T HE TECH TO U S
LEAVE T HE TECH TO U S
LIVE 24/7
LIVE 24/7
TECHNICAL
TECHNICAL
SUPPORT
SUPPORT
1.877.877.2269
1.877.877.2269
Software and System Operations
This page contains various indications and options related to the
internal software of the unit.
Note: The highlighted (and colored) entry is the version of software
currently running.
Preferred Software Version - The software version the device will boot
into upon a reboot.
Recovery Software Version - The software version the device will boot
into if placed into recovery mode.
Alternate Software Version - The other (backup) version of software
the device has available.
Reboot Device - Click the Reboot button to Reboot the device.
Restore Default Settings - Click the Restore button to restore the
device to factory default settings.
Switch Software Versions - Click to switch to the listed ‘Alternative
Software Version’.
Upgrade Device - If viewing this page using a browser: Allows you to
upgrade the rmware either from a trusted URL or from a locally stored
le. Use the eld to dene the source and then click the Upgrade
button.
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
45
45
Page 46
TRANSMITTER - GENERAL INFORMATION
To get here
You can access this page in two ways,
however, the rst method is not available if
the module is under iPATH control:
1 On the console keyboard attached to
the receiver, access the OSD by pressing
CTRL + ALT + C or tap the touchscreen
icon. The Preset Selection page will be
displayed.
2 Click the icon in the top right corner.
3 Click the Local Devices option and then
click the icon for the required
transmitter.
4 If necessary, click the General link.
OR
1 Connect a computer to the same network
as the transmitter.
2 Run a web browser and enter the IP address
of the transmitter: https://169.254.1.33
(this is the default address when
using port 1). If you are using SFP
port 2, then the default address will be
https://169.254.1.43 Note: These default
addresses can be changed.
3 Click the icon in the top right corner.
4 If necessary, click the General link.
NEED HELP?
NEED HELP?
LEAVE T HE TECH TO U S
LEAVE T HE TECH TO U S
LIVE 24/7
LIVE 24/7
TECHNICAL
TECHNICAL
SUPPORT
SUPPORT
1.877.877.2269
1.877.877.2269
General Information
Type - States whether the device is a transmitter (TX) or a receiver
(RX).
Name - Name details that you can alter to distinguish this unit from all
others. Not shown when operating under iPATH server control.
Description - Allows you to optionally add a description of the device.
Useful when many Agility units are being used. Not shown when
operating under iPATH server control.
Location - Allows you to optionally add a description of the device’s
location. Useful when many Agility units are being used. Not shown
when operating under iPATH server control.
Current Software Version - Displays the version number of the
currently installed and running internal software (unit can have two
different software versions installed at once).
Serial Number - Displays the xed serial number of the device.
Board Revision - Displays the revision number of the device’s main
circuit board.
Unit Type - Used for technical support purposes, this entry shows a
code depicting the type of the main circuit board.
Software Compatible ID - Used for technical support purposes, this
entry shows the software compatible ID of the main circuit board.
Model - Displays the model number of the device.
Date and Time - Displays the current date and time used by the device
when this page was last loaded (select refresh icon to update).
Uptime - Shows the time period for which the device has currently being
running since the last time this page was loaded (select refresh icon to
update).
Identify Device - When clicked, this button will cause the indicator on
the front panel of the device to flash to assist with identication when
multiple units are installed in the same area. A popup dialog will also be
displayed on screen showing all relevant identication details. Click the
Cancel button to stop the identication process or click the OK button to
close the popup (and then click the Identify Device button when you’re
ready to cancel this operation).
Access Password - Sets the password that a receiver must provide in
order to connect (video, audio, etc.) to the transmitter
Insecure Connections - Controls whether the transmitter will accept
insecure connections from receivers. Insecure connections are those
from older Agility products where the security credentials are not
implemented. Initially, the transmitter will default to ‘auto’ which allows
it to decide the setting based on the type of device that rst connects
to it. Once a device has connected, the setting will be changed to either
‘Allowed’ or ‘Disallowed’.
46
46
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 47
TRANSMITTER - UI SETTINGS
To get here
You can access this page in two ways,
however, the rst method is not available if
the module is under iPATH control:
1 On the console keyboard attached to
the receiver, access the OSD by pressing
CTRL + ALT + C or tap the touchscreen
icon. The Preset Selection page will be
displayed.
2 Click the icon in the top right corner.
3 Click the Local Devices option and then
click the icon for the required
transmitter.
4 If necessary, click the UI Settings link.
OR
1 Connect a computer to the same network
as the transmitter.
2 Run a web browser and enter the IP address
of the transmitter: https://169.254.1.33
(this is the default address when
using port 1). If you are using SFP
port 2, then the default address will be
https://169.254.1.43 Note: These default
addresses can be changed.
3 Click the icon in the top right corner.
4 If necessary, click the UI Settings link.
NEED HELP?
NEED HELP?
LEAVE T HE TECH TO U S
LEAVE T HE TECH TO U S
LIVE 24/7
LIVE 24/7
TECHNICAL
TECHNICAL
SUPPORT
SUPPORT
1.877.877.2269
1.877.877.2269
UI Settings
LED brightness - Determines the brightness of the front and rear panel
LED indicators.
Language - Determines the language used for all text labels within the
conguration pages.
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
47
47
Page 48
TRANSMITTER - USERS
To get here
You can access this page in two ways,
however, the rst method is not available if
the module is under iPATH control:
1 On the console keyboard attached to
the receiver, access the OSD by pressing
CTRL + ALT + C or tap the touchscreen
icon. The Preset Selection page will be
displayed.
2 Click the icon in the top right corner.
3 Click the Local Devices option and then
click the icon for the required
transmitter.
4 If necessary, click the Users link.
OR
1 Connect a computer to the same network
as the transmitter.
2 Run a web browser and enter the IP address
of the transmitter: https://169.254.1.33
(this is the default address when
using port 1). If you are using SFP
port 2, then the default address will be
https://169.254.1.43 Note: These default
addresses can be changed.
3 Click the icon in the top right corner.
4 If necessary, click the Users link.
NEED HELP?
NEED HELP?
LEAVE T HE TECH TO U S
LEAVE T HE TECH TO U S
LIVE 24/7
LIVE 24/7
TECHNICAL
TECHNICAL
SUPPORT
SUPPORT
1.877.877.2269
1.877.877.2269
User accounts
This page allows you to change the password for the admin user.
Click the icon to display the following dialog:
Enter and conrm the current and new admin password and click OK.
48
48
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 49
TRANSMITTER - PORTS
To get here
You can access this page in two ways,
however, the rst method is not available if
the module is under iPATH control:
1 On the console keyboard attached to
the receiver, access the OSD by pressing
CTRL + ALT + C or tap the touchscreen
icon. The Preset Selection page will be
displayed.
2 Click the icon in the top right corner.
3 Click the Local Devices option and then
click the icon for the required
transmitter.
4 If necessary, click the Ports link.
OR
1 Connect a computer to the same network
as the transmitter.
2 Run a web browser and enter the IP address
of the transmitter: https://169.254.1.33
(this is the default address when
using port 1). If you are using SFP
port 2, then the default address will be
https://169.254.1.43 Note: These default
addresses can be changed.
3 Click the icon in the top right corner.
4 If necessary, click the Ports link.
NEED HELP?
NEED HELP?
LEAVE T HE TECH TO U S
LEAVE T HE TECH TO U S
LIVE 24/7
LIVE 24/7
TECHNICAL
TECHNICAL
SUPPORT
SUPPORT
1.877.877.2269
1.877.877.2269
Video Ports
This page provides basic information about the two video ports located
on the transmitter.
Enabled - Conrms whether each video port is enabled or disabled.
Connected - Conrms whether functioning host video drivers are
connected to the two video ports.
EDID Source - Lists the EDID mode currently being output on the two
video connectors. .
Attached Monitor Receiver - If the ‘Attached monitor’ option has been
selected as the ‘EDID Source’, then this displays the name of the
receiver that supplied the EDID currently being used.
EDID Optimization - When ticked, and if the EDID source option is
set to ‘Attached monitor’; upon connecting with a new receiver, the
transmitter will compare the preferred video mode of the new monitor
with the current video output from the host PC. Only if they differ will
the transmitter present the new monitor’s EDID to the host PC. This
option speeds up switching as the host PCs graphics card does not
have to go through a hotplug detect routine each time a new receiver
is connected. If this setting is unticked, the transmitter will always
present a new EDID to the host PC.
Background Refresh (frames) - The system will send all changing
video as soon as it changes. In addition, it is possible to send
unchanging video in the background, to overcome problems of lost
network trafc. This control will congure how often a whole frame of
video will be sent alongside changing video. In situations of frequently
changing video, or high reliability networks, this value can be set to a
higher number, or even set to disabled.
Compression Type - Allows you to select the compression method to best
suit the nature of the video sources. Settings are: Pixel Perfect, Adaptive,
Smoothest Video or Advanced (which allows you to set the maximum and
minimum compression levels).
Frame Skipping - Frame Skipping involves ‘missing out’ video frames
between those captured by the transmitter. For video sources that update
only infrequently or for those that update very frequently but where high
delity is not required, frame skipping is a good strategy for reducing the
overall bandwidth consumed by the system. Range: 0 to 100%.
Magic Eye - When ticked, this feature increases performance and reduces
network trafc if Agility units are used with host computers that have
dithered video output. It also improves performance if the video source is
noisy.
Max Bits per Pixel - These settings are xed at 24bpp (ie, 8bpc) for this
model.
Multicast Addresses - This section lists all video multicast IP addresses
that have been congured. Setting the eld to a blank (empty string)
value will cause the system to automatically generate a default multicast
address.
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
49
49
Page 50
NEED HELP?
NEED HELP?
LEAVE T HE TECH TO U S
LEAVE T HE TECH TO U S
LIVE 24/7
LIVE 24/7
TECHNICAL
TECHNICAL
SUPPORT
SUPPORT
1.877.877.2269
1.877.877.2269
Audio Ports
This page provides basic information about the audio ports located on
the TX unit.
Enabled - Conrms whether the audio ports are enabled or disabled.
Connected - Conrms whether devices are connected to respective
ports.
EDID Source - Determines which audio EDID should be used:
Attached Monitor - use the audio capabilities reported by the monitor.
None - remove audio support from the EDID presented by the TX to the
connected PC.
2-Channel - apply a generic stereo audio EDID.
Attached Monitor Receiver - If the EDID source option is set to
‘Attached monitor’, then this displays the name of the RX device that
supplied the EDID currently being used.
EDID Optimization - When ticked, and if the EDID source option is
set to ‘Attached monitor’; upon connecting with a new receiver, the
transmitter will compare the preferred audio mode of the new monitor
with the current audio output from the host PC. Only if they differ will
the transmitter present the new monitor’s EDID to the host PC. This
option speeds up switching as the host PCs graphics card does not
have to go through a hotplug detect routine each time a new receiver
is connected. If this setting is unticked, the transmitter will always
present a new EDID to the host PC.
Multicast Addresses - This section lists all audio multicast IP
addresses that have been congured. Setting the eld to a blank
(empty string) value will cause the system to automatically generate a
default multicast address.
Serial Port
This page provides basic information about the serial option port
located available on the AUX USB port located on the front panel of the
transmitter.
Enabled - Conrms whether the serial port is enabled or disabled.
Speed - The ‘baud rate’ of the serial device.
Data Bits - The number of data bits to be used (5, 6, 7, or 8).
Stop Bits - The number of stop bits to be used (1 or 2).
Parity - The parity checking to be used (none, odd or even).
USB Ports
This page provides basic information about the USB ports located on
the transmitter.
Type - Identies the type of the USB port.
Enabled - Conrms whether the USB ports are enabled or disabled.
Connected - Conrms whether valid devices are connected to either
USB port. Note: As both USB ports share the same physical port, it is
not possible to detect whether a specic port has a device connected.
Reserved Ports - Allows USB ports to be optionally reserved for use
with particular devices. Once reserved, certain rules can be applied to
them via the iPATH application.
Present Boot Keyboard - When ticked, the transmitter will report
a virtual dummy boot keyboard to the attached PC to ensure that
a keyboard is always reported when the PC boots up. The dummy
boot keyboard uses one of the 13 USB endpoints, therefore if all 13
endpoints are required elsewhere for USB devices (or a KVM switch
only supports two HID devices) then it can be disabled by deselecting
this option.
Max Hub Size - Using this option you can select whether the
transmitter should report itself as a 13 or a 7 port USB hub. Some USB
hosts are only able to support 7 port USB hubs. If this option is set to
7, then only 7 USB devices are supported by the PC.
Security - Controls whether USB data is encrypted. On forces always
on, Off forces always off and Prefer off will be off unless the receiver
requests it.
50
50
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 51
TRANSMITTER - NETWORK
To get here
You can access this page in two ways,
however, the rst method is not available if
the module is under iPATH control:
1 On the console keyboard attached to
the receiver, access the OSD by pressing
CTRL + ALT + C or tap the touchscreen
icon. The Preset Selection page will be
displayed.
2 Click the icon in the top right corner.
3 Click the Local Devices option and then
click the icon for the required
transmitter.
4 If necessary, click the Network link.
OR
1 Connect a computer to the same network
as the transmitter.
2 Run a web browser and enter the IP address
of the transmitter: https://169.254.1.33
(this is the default address when
using port 1). If you are using SFP
port 2, then the default address will be
https://169.254.1.43 Note: These default
addresses can be changed.
3 Click the icon in the top right corner.
4 If necessary, click the Network link.
NEED HELP?
NEED HELP?
LEAVE T HE TECH TO U S
LEAVE T HE TECH TO U S
LIVE 24/7
LIVE 24/7
TECHNICAL
TECHNICAL
SUPPORT
SUPPORT
1.877.877.2269
1.877.877.2269
Routing Table - Click on ‘Details’ to show the routing table entries
corresponding to this network interface. In it are the destination address,
gateway and netmask for the routes to particular network destinations:
Port Settings
This page provides numerous network details for each of the installed
ports on the transmitter.
Socket - Details each operational network socket. Sockets 3 and 4 are
determined by the SFP modules plugged into them.
MAC Address - Displays the unique, xed hardware identication
number for each port.
Link Up - Indicates whether the link state of this network interface is
up. This should be the case if the device is connected to a functioning
network.
IP Address - This shows the IP address in use, which can be obtained
via DHCP, a static IP or a link local (zero-cong).
Netmask - The netmask of this network interface. The device can
function in a network zero-cong state which does not require the
setting of a static netmask.
Gateway - The gateway address of this network interface. The device
can function in a network zero-cong state which does not require the
setting of a static gateway.
Static IP Address - When the ‘DHCP enabled’ option (below) is
unchecked, click on ‘Edit’ to enter/edit a static IP Address, Netmask
and Gateway for the unit.
DHCP Enabled - When ticked, the corresponding port will derive its IP
Address, Netmask and Gateway details from the DHCP server listed in
the eld below.
DHCP Server Address - Indicates the server that provided the DHCP
details.
Bandwidth Limit - This option can be used to set an upper limit
(between 10 and 1000 Mbps aka 1Gbps) to the amount of the network
bandwidth used on the physical interface. This could be useful if
multiple devices share a common network link upstream; without a
limit, the link could become overloaded and drop data.
Network Settings
Default Domain - Reserved for future use.
Route of Last Resort - In a multi interface device such as this, the
interface which is ticked will be used as the default whenever it is unclear
which interface should be used for network trafc.
Dynamic DNS Servers - List of DNS server addresses obtained via DHCP.
Static DNS Servers - Lists DNS server addresses that have been manually
congured.
NTP Enabled - When ticked, the unit will derive its time and date
information from a suitable NTP server.
NTP Key ID - The ID of the key used for secure NTP.
NTP Key Value - The value of the key used for secure NTP as a
hexadecimal string.
Dynamic NTP Servers - Lists NTP server addresses obtained via DHCP.
Static NTP Servers - Lists NTP server addresses that have been manually
congured.
iPATH Enabled - Indicates whether server management is enabled for this
device.
Dynamic iPATH Servers - Lists iPATH server addresses obtained via
DHCP.
Static iPATH Servers - Lists management server addresses that have
been manually congured.
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
51
51
Page 52
TRANSMITTER - DIAGNOSTICS AND STATISTICS
To get here
You can access this page in two ways,
however, the rst method is not available if
the module is under iPATH control:
1 On the console keyboard attached to
the receiver, access the OSD by pressing
CTRL + ALT + C or tap the touchscreen
icon. The Preset Selection page will be
displayed.
2 Click the icon in the top right corner.
3 Click the Local Devices option and then
click the icon for the required
transmitter.
4 If necessary, click the Diagnostics link.
OR
1 Connect a computer to the same network
as the transmitter.
2 Run a web browser and enter the IP address
of the transmitter: https://169.254.1.33
(this is the default address when
using port 1). If you are using SFP
port 2, then the default address will be
https://169.254.1.43 Note: These default
addresses can be changed.
3 Click the icon in the top right corner.
4 If necessary, click the Diagnostics link.
NEED HELP?
NEED HELP?
LEAVE T HE TECH TO U S
LEAVE T HE TECH TO U S
LIVE 24/7
LIVE 24/7
TECHNICAL
TECHNICAL
SUPPORT
SUPPORT
1.877.877.2269
1.877.877.2269
Log Settings
This page provides numerous key diagnostic log settings.
Capture diagnostics to download - (Only shown when viewing this
page using a PC browser). Request generation of a diagnostics dump
le. This will then be downloaded by the host computer’s browser,
this is an encrypted diagnostics le which can be used by technical
support to diagnose and x an issue.
Remote Support - When using the remote server, this option
determines which port will be used. Multiple options are offered in case
one or more ports are blocked by your rewall. When the Enable button
is clicked, it will indicate the password to be used.
Logging Severity Level - Denes the level of messages that will be
logged (according to RFC5424). Level 5 (Notice: normal but signicant condition) is the default setting; Agility supports levels 1 to 7. Choosing
levels 6 (Informational) or 7 (Debug) will cause larger numbers of
lesser events to also be logged, with a potential impact to overall
performance. These levels should only be used if working with the
support team to diagnose a specic issue.
Remote Logging Enabled - Tick to send log les to the chosen Remote
Logging Address.
Remote Logging Address - Enter a valid IP address for a syslog server
on the local network where status logs can be sent.
Log File - If viewing this page using a browser: Click to download the log
le to the host computer’s browser. If viewing this page via the OSD, the
log will be shown as a scrollable list.
Ping Test - Provides a quick and easy way to check the link status to a
receiver. You can specify either an IP address or choose the device from
a list. Click the Start button to begin; a summary of the results will be
displayed.
Basic Graph
This page shows a real time graph with the following entries:
• Received and transmitted bit rates - the values of these correspond to
the bandwidth axis on the left.
• Frame rate - for both heads. Values are labeled when they change and
correspond to the axis on the right.
• Codec - for both heads. These represent the compression used: 1 is
better than 4.
52
52
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 53
Network Statistics
This page allows you to view current communication statistics and
also to create graphs in real time.
Capture and Graph Statistics - When ticked, the page will create a real
time graph plotting Received Bytes alongside Received Packets.
After Capture and Graph Statistics is enabled, the Show Legend
checkbox will show all other items that can be included on the plot.
Click an item to tick and include it.
Video Port Status and Statistics
This page provides wide ranging information for support purposes.
Audio Port Status and Statistics
This page provides wide ranging information for support purposes.
NEED HELP?
NEED HELP?
LEAVE T HE TECH TO U S
LEAVE T HE TECH TO U S
LIVE 24/7
LIVE 24/7
TECHNICAL
TECHNICAL
SUPPORT
SUPPORT
1.877.877.2269
1.877.877.2269
USB Port Status and Statistics
Not yet implemented.
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
53
53
Page 54
TRANSMITTER - SYSTEM
To get here
You can access this page in two ways,
however, the rst method is not available if
the module is under iPATH control:
1 On the console keyboard attached to
the receiver, access the OSD by pressing
CTRL + ALT + C or tap the touchscreen
icon. The Preset Selection page will be
displayed.
2 Click the icon in the top right corner.
3 Click the Local Devices option and then
click the icon for the required
transmitter.
4 If necessary, click the System link.
OR
1 Connect a computer to the same network
as the transmitter.
2 Run a web browser and enter the IP address
of the transmitter: https://169.254.1.33
(this is the default address when
using port 1). If you are using SFP
port 2, then the default address will be
https://169.254.1.43 Note: These default
addresses can be changed.
3 Click the icon in the top right corner.
4 If necessary, click the System link.
NEED HELP?
NEED HELP?
LEAVE T HE TECH TO U S
LEAVE T HE TECH TO U S
LIVE 24/7
LIVE 24/7
TECHNICAL
TECHNICAL
SUPPORT
SUPPORT
1.877.877.2269
1.877.877.2269
Software and System Operations
This page contains various indications and options related to the
internal software of the unit.
Note: The highlighted (and colored) entry is the version of software
currently running.
Preferred Software Version - The software version the device will boot
into upon a reboot.
Recovery Software Version - The software version the device will boot
into if placed into recovery mode.
Alternate Software Version - The other (backup) version of software
the device has available.
Reboot Device - Click the Reboot button to Reboot the device.
Restore Default Settings - Click the Restore button to restore the
device to factory default settings.
Switch Software Versions - Click to switch to the listed ‘Alternative
Software Version’.
Upgrade Device - Allows you to upgrade the rmware either from a
trusted URL or from a locally stored le. Use the eld to dene the
source and then click the Upgrade button.
54
54
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 55
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
APPENDIX B - Support for analog and digital audio
The ACR1002 range benefits from multiple audio signal streams:
• Uni-directional analog audio - from the host PCs jack socket,
• Uni-directional digital audio - via the video connection,
• Bi-directional digital audio - via the USB connection (converted to/from analog).
Even though the analog and digital outputs from a particular host PC might be carrying signals that originated from the same
audio source, they are handled separately throughout the ACR1002 system and can never be mixed.
For digital audio derived from the video connection, the host PC needs to know details of the required signal to send out, eg 16 or
24-bit, 48, 88.2 or 96kHz sample rate, etc, so a valid definition of the requirement must be sent to the host PC. This is done as an
audio sub-set of the EDID definition that is used to declare the video display capabilities/requirements.
In the diagram below the display and speaker installation send their video and digital audio portions of the EDID (Extended Display Identification Data) definition via the ACR1002 receiver and transmitter to the host PC:
In response, the host PC begins sending video and audio signals that are appropriate for the receiving peripherals:
In the above case, the video and digital audio from the host PC are both sent to the same receiver. However, the flexibility of the
ACR1002 system is such that peripherals and hosts can be mixed as required. For instance, the video feed could be sent to one
receiver, while the digital audio is used by a set of speakers on a different receiver:
Notes:
• ACR1002 units support only two channel stereo audio and the transmitters will not encode digital audio from a PC with more
than 2 channels.
This presents an issue for the host PC and its ALIF2100 transmitter as they must now respond to separate EDID definitions from
the video display on one receiver (which will probably also have its own EDID audio sub-set) and the EDID definition from the
digital audio device on the other receiver:
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
continued
55
Page 56
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
To solve potential conflicts, the ACR1002 transmitter uses a set of rules to determine how it mixes different EDID definitions.
Firstly, for any connected video or digital audio devices, the ACR1002 system can consider each one using any of three selectable
states:
• Attached - ACR1002 will interrogate the attached video/audio device to ascertain its exact capabilities/requirements.
• Fixed - ACR1002 will use a fixed definition (e.g 1920x1080p60 and 2-channel audio) to represent the video/audio device(s).
• None - No representation will be made for the device.
The above states are then combined by the ACR1002 transmitter, as connections are made to the different devices, using the
following rules:
Video EDID Audio EDID Action (taken by the TX as it feeds info to the PC)
Fixed Fixed Merge the video and audio EDID definitions.
Fixed/Attached None Send video EDID definition only.
Attached Attached Use whichever EDID definition is available first.
Attached/Fixed Fixed/Attached Wait for the Attached device to declare and then
use its data to modify those of the Fixed
device. Note: The video EDID retains precedence
for setting general items, such as serial no.,
manufacturer, etc.
Note: The analog audio is switched entirely separately to the digital audio feed.
ANALOG AND DIGITAL AUDIO SPECIFICATIONS
• Analog audio: Line in/out - 2 channel 16bit 48KHz 1V RMS in / 1V RMS out
• Digital audio (DisplayPort™ or HDMI):
Up to 2 audio channels,
Five choices of sampling frequencies: 32, 44.1, 48, 88.2 or 96kHz.
Three choices of bit depth, using LPCM Linear Pulse Code Modulation: 16, 20 or 24bit,
56
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 57
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
APPENDIX C - TIPS FOR SUCCESS WHEN NETWORKING AGILITY UNITS
Agility units use multiple strategies to minimize the amount of data that they send across networks. However, data overheads
can be quite high, particularly when very high resolution video is being transferred, so it is important to take steps to maximize
network efficiency and help minimize data output. The tips given in this section have been proven to produce very beneficial
results.
SUMMARY OF STEPS
• Choose the right kind of switch.
• Create an efficient network layout.
• Configure the switches and devices correctly.
CHOOSING THE RIGHT SWITCH
Layer 2 switches are what bind all of the hosts together in the subnet. However, they are all not created equally, so choose
carefully. In particular look for the following:
• 10Gigabit ports,
• Support for IGMP v2 (or v3) snooping,
• Support for Jumbo frames up to 9216-byte size,
• High bandwidth connections between switches, preferably Fiber Channel.
• Look for switches that perform their most onerous tasks (e.g., IGMP snooping) using multiple dedicated processors (ASICS).
• Ensure the maximum number of concurrent ‘snoopable groups’ the switch can handle meets or exceeds the number of Agility
transmitters that will be used to create multicast groups.
• Check the throughput of the switch: Full duplex, 10Gbps up- and down- stream speeds per port.
• Use the same switch make and model throughout a single subnet.
• You also need a Layer 3 switch. Ensure that it can operate efficiently as an IGMP Querier.
CREATING AN EFFICIENT NETWORK LAYOUT
Network layout is vital. The use of IGMP snooping also introduces certain constraints, so take heed:
• Keep it flat. Use a basic line-cascade structure rather than a pyramid or tree arrangement.
• Keep the distances between the switches as short as possible.
• Ensure sufficient bandwidth between switches to eliminate bottlenecks.
• Where the iPATH server is used to administer multiple Agility transceivers, ensure the iPATH server and all Agility units reside in
the same subnet.
• Do not use VGA to DisplayPort™ converters, instead replace VGA video cards in older systems with suitable DisplayPort
replacements. Converters cause transmitters to massively increase data output.
• Wherever possible, create a private network.
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
57
Page 58
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
THE RECOMMENDED LAYOUT
The layout shown below has been found to provide the most efficient network layout for rapid throughput when using IGMP
snooping:
• Use no more than two cascade levels.
• Ensure high bandwidth between the two L2 switches and very high bandwidth between the top L2 and the L3. Typically 10GB
and 20GB, respectively for 48 port L2 switches.
CONFIGURING THE SWITCHES AND DEVICES
The layout is vital but so too is the configuration:
• Enable IGMP Snooping on all L2 switches.
• Ensure that IGMP Fast-Leave is enabled on all switches with Agility units connected directly to them.
• Enable the L3 switch as an IGMP Querier.
• Enable Spanning Tree Protocol (STP) on all switches and importantly also enable portfast (only) on all switch ports that have
Agility units connected.
• If any hosts will use any video resolutions using 2048 horizontal pixels (e.g. 2048 x 1152, 2048 x 2048), ensure that Jumbo
Frames are enabled on all switches.
• Choose an appropriate forwarding mode on all switches. Use Cut-through if available, otherwise Store and forward.
• Optimize the settings on the Agility transmitters:
• If moving video images are being shown frequently, then leave Frame Skipping at a low percentage and instead reduce the
Peak bandwidth limiter.
• Where screens are quite static, try increasing the Background Refresh interval and/or increasing the Frame skipping
percentage setting.
Make changes to the Agility transmitters one at a time, in small steps, and view typical video images so that you can attribute
positive or negative results to the appropriate control.
• Ensure that all Agility units are fully updated to the latest firmware version (at least v2.1).
58
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 59
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
APPENDIX D - TROUBLESHOOTING
PROBLEM: THE VIDEO IMAGE OF THE AGILITY RECEIVER SHOWS HORIZONTAL LINES ACROSS THE SCREEN.
This issue is known as Blinding because the resulting video image looks as though you’re viewing it through a venetian blind.
When video is transmitted by Agility units, the various lines of each screen are divided up and transmitted as separate data
packets. If the reception of those packets is disturbed, then blinding is caused. The lines are displayed in place of the missing
video data packets.
There are several possible causes for the loss of data packets:
• Incorrect switch configuration. The problem could be caused by multicast flooding, which causes unnecessary network traffic.
This is what IGMP snooping is designed to combat, however, there can be numerous causes of the flooding.
• Speed/memory bandwidth issues within one or more switches. The speed and capabilities of different switch models varies
greatly. If a switch cannot maintain pace with the quantity of data being sent through it, then it will inevitably start dropping
packets.
• One or more Agility units may be outputting Jumbo frames due to the video resolution (2048 horizontal pixels) being used.
If Jumbo frames are output by an Agility unit, but the network switches have not been configured to use jumbo frames, the
switches will attempt to break the large packets down into standard packets. This process introduces a certain latency and
could be a cause for dropped packets.
• One or more Agility units may be using an old firmware version. Firmware versions prior to v2.1 exhibited an issue with the
timing of IGMP join and leave commands that caused multicast flooding in certain configurations.
REMEDIES:
• Ensure that IGMP snooping is enabled on all switches within the subnet.
• Where each Agility unit is connected as the sole device on a port connection to a switch, enable IGMP Fast-Leave (aka
Immediate Leave) to reduce unnecessary processing on each switch.
• Check the video resolution(s) being fed into the Agility transmitters. If resolutions using 2048 horizontal pixels are unavoidable
then ensure that Jumbo frames are enabled on all switches.
• Check the forwarding mode on the switches. If Store and forward is being used, try selecting Cut-through as this mode causes
reduced latency on lesser switch designs.
• Ensure that one device within the subnet is correctly configured as an IGMP Querier, usually a layer 3 switch or multicast router.
• Ensure that the firmware in every Agility unit is version 2.1 or greater.
• Try adjusting the transmitter settings on each Agility to make the output data stream as efficient as possible. See Agility
transmitter video settings for details.
PROBLEM: THE AUDIO OUTPUT OF THE AGILITY RECEIVER SOUNDS LIKE A SCRATCHED RECORD.
This issue is called Audio crackle and is a symptom of the same problem that produces blinding (see previous page). The issue is
related to missing data packets.
REMEDIES:
As per blinding discussed previously.
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
59
Page 60
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
PROBLEM: IPATH CANNOT LOCATE WORKING AGILITY UNITS.
There are a few possible causes:
• The Agility units must be reset back to their zero config IP addresses for iPATH discovery. If you have a working network of
Agility units without iPATH and then add iPATH to the network, iPATH will not discover the Agility units until they are reset to the
zero config IP addresses.
• This could be caused by Layer 2 Cisco switches that have Spanning Tree Protocol (STP) enabled but do not also have portfast
enabled on the ports to which Agility units are connected. Without portfast enabled, Agility units will all be assigned the same
zero config IP address at reboot and iPATH will only acquire them one at a time on a random basis.
You can easily tell whether portfast is enabled on a switch that is running STP: When you plug the link cable from a working
Agility unit into the switch port, check how long it takes for the port indicator to change from orange to green. If it takes roughly
one second, portfast is on; if it takes roughly thirty seconds then portfast is disabled.
REMEDIES:
• Ensure that the Agility units and the iPATH server are located within the same subnet because iPATH cannot cross subnet
boundaries.
• Manually reset the Agility units to their zero config IP addresses.
• Enable portfast on all switch ports that have Agility units attached to them or try temporarily disabling STP on the switches
while iPATH is attempting to locate Agility units.
60
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 61
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
APPENDIX E - GLOSSARY
INTERNET GROUP MANAGEMENT PROTOCOL
Where an Agility transmitter is required to stream video to two or more receivers, multicasting is the method used.
Multicasting involves the delivery of identical data to multiple receivers simultaneously without the need to maintain individual links.
When multicast data packets enter a subnet, the natural reaction of the switches that bind all the hosts together within the subnet is
to spread the multicast data to all of their ports. This is referred to as Multicast flooding and means that the hosts (or at least their
network interfaces) are required to process plenty of data that they didn’t request. IGMP offers a partial solution.
The Internet Group Management Protocol (IGMP) is designed to prevent multicast flooding by allowing Layer 3 switches to
check whether host computers within their care are interested in receiving particular multicast transmissions. They can then direct
multicast data only to those points that require it and can shut off a multicast stream if the subnet has no recipients.
There are currently three IGMP versions: 1, 2 and 3, with each version building upon the capabilities of the previous one:
• IGMPv1 allows host computers to opt into a multicast transmission using a Join Group message, it is then incumbent on the
router to discover when they no longer wish to receive; this is achieved by polling them (see IGMP Querier below) until they no
longer respond.
• IGMPv2 includes the means for hosts to opt out as well as in, using a Leave Group message.
• IGMPv3 encompasses the abilities of versions 1 and 2 but also adds the ability for hosts to specify particular sources of
multicast data.
Black Box Agility units make use of IGMPv2 when performing multicasts to ensure that no unnecessary congestion is caused.
IGMP SNOOPING
The IGMP messages are effective but only operate at layer 2 - intended for routers to determine whether multicast data should
enter a subnet. A relatively recent development has taken place within the switches that glue together all of the hosts within each
subnet: IGMP Snooping. IGMP snooping means these layer 2 devices now have the ability to take a peek at the IGMP messages.
As a result, the switches can then determine exactly which of their own hosts have requested to receive a multicast – and only
pass on multicast data to those hosts.
IGMP QUERIER
When IGMP is used, each subnet requires one Layer 3 switch to act as a Querier. In this lead role, the switch periodically sends
out IGMP Query messages and in response all hosts report which multicast streams they wish to receive. The Querier device and
all snooping Layer 2 switches then update their lists accordingly (the lists are also updated when Join Group and Leave Group
(IGMPv2) messages are received).
IGMP FAST-LEAVE (AKA IMMEDIATE LEAVE)
When a device/host no longer wishes to receive a multicast transmission, it can issue an IGMP Leave Group message as
mentioned above. This causes the switch to issue an IGMP Group-Specific Query message on the port (that the Leave Group was
received on) to check no other receivers exist on that connection that wish to remain a part of the multicast. This process has a
cost in terms of switch processor activity and time.
Where Agility units are connected directly to the switch (with no other devices on the same port) then enabling IGMP Fast-Leave
mode means that switches can immediately remove receivers without going through a full checking procedure. Where multiple
units are regularly joining and leaving multicasts, this can speed up performance considerably.
JUMBO FRAMES (JUMBO PACKETS)
Since its commercial introduction in 1980, the Ethernet standard has been successfully extended and adapted to keep pace with
the ever improving capabilities of computer systems. The achievable data rates, for instance, have risen in ten-fold leaps from the
original 10Mbit/s to a current maximum of 100Gbit/s.
While data speeds have increased massively, the standard defining the number of bytes (known as the Payload) placed into each
data packet has remained resolutely stuck at its original level of 1500 bytes. This standard was set during the original speed era
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
61
Page 62
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
(10Mbits/s) and offered the best compromise at that speed between the time taken to process each packet and the time required
to resend faulty packets due to transmission errors.
But now networks are much faster and files/data streams are much larger; so time for a change? Unfortunately, a wholesale
change to the packet size is not straightforward as it is a fundamental standard and changing it would mean a loss of backward
compatibility with older systems.
Larger payload options have been around for a while, however, they have often been vendor specific and at present they remain
outside the official standard. There is, however, increased consensus on an optional ‘Jumbo’ payload size of 9000 bytes and this
is fully supported by the Agility units.
Jumbo frames (or Jumbo packets) offer advantages for Agility units when transmitting certain high resolution video signals
across a network. This is because the increased data in each packet reduces the number of packets that need to be transferred
and dealt with - thus reducing latency times.
The main problem is that for jumbo frames to be possible on a network, all of the devices on the network must support them.
SPANNING TREE PROTOCOL (STP)
In order to build a robust network, it is necessary to include certain levels of redundancy within the interconnections between
switches. This will help to ensure that a failure of one link does not lead to a complete failure of the whole network.
The danger of multiple links is that data packets, especially multicast packets, become involved in continual loops as
neighbouring switches use the duplicated links to send and resend them to each other.
To prevent such bridging loops from occurring, the Spanning Tree Protocol (STP), operating at layer 2, is used within each
switch. STP encourages all switches to communicate and learn about each other. It prevents bridging loops by blocking newly
discovered links until it can discover the nature of the link: is it a new host or a new switch?
The problem with this is that the discovery process can take up to 50 seconds before the block is lifted, causing problematic
timeouts.
The answer to this issue is to enable the portfast variable for all host links on a switch. This will cause any new connection to go
immediately into forwarding mode. However, take particular care not to enable portfast on any switch to switch connections as
this will result in bridging loops.
FORWARDING MODES
In essence, the job of a layer 2 switch is to transfer as fast as possible, data packets arriving at one port out to another port as
determined by the destination address. This is known as data forwarding and most switches offer a choice of methods to achieve
this. Choosing the most appropriate forwarding method can often have a sizeable impact on the overall speed of switching:
• Store and forward is the original method and requires the switch to save each entire data packet to buffer memory, run an error
check and then forward if no error is found (or otherwise discard it).
• Cut-through was developed to address the latency issues suffered by some store and forward switches. The switch begins
interpreting each data packet as it arrives. Once the initial addressing information has been read, the switch immediately
begins forwarding the data packet while the remainder is still arriving. Once all of the packet has been received, an error check
is performed and, if necessary, the packet is tagged as being in error. This checking ‘on-the-fly’ means that cut-through
switches cannot discard faulty packets themselves. However, on receipt of the marked packet, a host will carry out the discard
process.
• Fragment-free is a hybrid of the above two methods. It waits until the first 64 bits have been received before beginning to
forward each data packet. This way the switch is more likely to locate and discard faulty packets that are fragmented due to
collisions with other data packets.
• Adaptive switches automatically choose between the above methods. Usually they start out as a cut-through switches and
change to store and forward or fragment-free methods if large number of errors or collisions are detected.
So which one to choose? The Cut-through method has the least latency so is usually the best to use with Agility units. However,
62
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 63
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
if the network components and/or cabling generate a lot of errors, the Store and forward method should probably be used. On
higher end store and forward switches, latency is rarely an issue.
LAYER 2 AND LAYER 3: THE OSI MODEL
When discussing network switches, the terms Layer 2 and Layer 3 are very often used. These refer to parts of the Open System
Interconnection (OSI) model, a standardized way to categorize the necessary functions of any standard network.
There are seven layers in the OSI model and these define the steps needed to get the data created by you (imagine that you are
Layer 8) reliably down onto the transmission medium (the cable, optical fiber, radio wave, etc.) that carries the data to another
user; to complete the picture, consider the transmission medium is Layer 0. In general, think of the functions carried out by the
layers at the top as being complex, becoming less complex as you go lower down.
As your data travel down from you towards the transmission medium (the cable), they are successively encapsulated at each
layer within a new wrapper (along with a few instructions), ready for transport. Once transmission has been made to the intended
destination, the reverse occurs: Each wrapper is stripped away and the instructions examined until finally only the original data
are left.
So why are Layer 2 and Layer 3 of particular importance when discussing Agility units? Because the successful transmission of
data relies upon fast and reliable passage through network switches – and most of these operate at either Layer 2 or Layer 3.
The job of any network switch is to receive each incoming network packet, strip away only the first few wrappers to discover the
intended destination then rewrap the packet and send it in the correct direction.
In simplified terms, the wrapper that is added at Layer 2 (by the sending system) includes the physical address of the intended
recipient system, i.e. the unique MAC address (for example, 09:f8:33:d7:66:12) that is assigned to every networking device at
manufacture. Deciphering recipients at this level is more straightforward than at Layer 3, where the address of the recipient is
represented by a logical IP address (e.g. 192.168.0.10) and requires greater knowledge of the surrounding network structure. Due
to their more complex circuitry, Layer 3 switches are more expensive than Layer 2 switches of a similar build quality and are used
more sparingly within installations.
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
63
Page 64
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
APPENDIX F - FIBER/COPPER MODULES AND CABLES
To suit your installation layout, fiber and copper modules are available for the Agility units to support various fiber optic and CATx
cables. The specifications for all are summarized in this table:
NameFiber sizeType CodingDistance
Normal
Suggested print nomenclature
applications
OM1(62.5/125) Multimode
Orange62.5/125220m
(TIA-492AAAA)
OM2(50/125)Multimode
Orange50/125550m
(TIA-492AAAB)
OM3(50/125)Multimode
Aqua850 LO 50 /125550m
(850 nm Laser-optimized)
(TIA-492AAAC)
OM4(50/125)Multimode
Aqua850 LO 50 /125550m
(850 nm Laser-optimized)
(TIA-492AAAC)
OS1 and
OS2
(9/125)Single-mode
(TIA-492C000 / TIA-
YellowSM/NZDS, SM20km
492E000)
CATxn/aCAT5e and aboven/an/a100m
at 1Gbps
64
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
Page 65
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
APPENDIX G - USING THE OPTIONAL AGILITY RACK SHELVES
ACR-RMK3 RACK MOUNT FOR AGILITY ACR1002DP AND ACR1002FDP TRANSMITTERS
1 Install the empty rack mount into your 19” rack frame and fully secure it.
2 Place compatible modules into the three bays of the rack mount so that their rear panels butt up against the small pegs located
on each of the side walls.
3 Locate the supplied thumbscrews and spacers.
4 Insert the thumbscrew through the spacer; then insert into the small hole at the end of a divider (A).
5 Gently tighten the thumbscrew so that the spacer engages with the inner edges of the modules that are either side of the
divider to hold them in place (B).
6 Repeat steps 4 and 5 for the other thumbscrew and
spacer.
7 Place the power adapters in the rear section
of the rack mount and connect them
to their respective modules.
8 Make all other necessary
connections to the
modules.
IMPORTANT: When mounting the Agility
units (and their power adapters), ensure
that the vents are not obscured and that
there is sufficient airflow. The operating
temperature range is 0 to 40ºC (0 to
104ºF) and must not be exceeded.
(A)
(B)
USING A BLANKING PLATE WHEN A SINGLE MODULE IS INSTALLED
In order to maintain suitable cooling airflow, if only two modules are installed within the rack
mount, you are recommended to install an optional blanking plate: ACR-RMK3-BP
Note: The outer edge of the blanking plate needs to overlap the ears of the rack mount itself, so you
need to either install the blanking plate before the tray is installed or briefly remove the mounting
bolts on the blanked side (while supporting the weight of the tray) to allow the blanking plate to be
put in place.
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
ACR-RMK3-BP
blanking plate
65
Page 66
NEED HELP?
LEAVE T HE TECH TO U S
LIVE 24/7
TECHNICAL
SUPPORT
1.877.877.2269
KVXHP-RMK RACK MOUNT FOR AGILITY ACR1002DP AND ACR1002FDP RECEIVERS
1 Install the empty rack mount into your 19” rack frame and fully secure it.
2 Place a compatible module into each side of the rack mount so that their rear panels butt up against the small pegs located on
each of the side walls.
3 Locate the supplied thumbscrew and spacer.
4 Insert the thumbscrew through the spacer; then insert into the small hole at the end of the center divider (A).
5 Gently tighten the thumbscrew so that the spacer engages with the
inner edges of the two modules and holds them in place (B).
6 Place the power adapters in the rear section of
the rack mount and connect them to their
respective modules.
7 Make all other necessary
connections to the modules.
(A)
(B)
ACR-RMK3 and KVXHP-RMK rack mounts:
Suitable for installation in Information Technology Rooms in accordance with
Article 645 of the National Electrical Code and NFPA 75.
Peut être installé dans des salles de matériel de traitement de l’information
conformément à l’article 645 du National Electrical Code et à la NFPA 75.
66
1. 8 7 7. 8 7 7. 2 2 69BLACKBOX.COM
IMPORTANT: When mounting the Agility units (and
their power adapters), ensure that the vents are
not obscured and that there is sufficient airflow.
The operating temperature range is 0 to 40ºC (0 to
104ºF) and must not be exceeded.
Page 67
NEED HELP?
NEED HELP?
LEAVE T HE TECH TO U S
LEAVE T HE TECH TO U S
LIVE 24/7
LIVE 24/7
TECHNICAL
TECHNICAL
SUPPORT
SUPPORT
1.877.877.2269
1.877.877.2269
APPENDIX H - OPEN SOURCE LICENSES
The software included in this product contains copyrighted
software that is licensed under the GNU General
Public License (GPL) v2. You may obtain the complete
Corresponding Source Code from Black Box for a period of
three years after the last shipment of this product, which will
be no earlier than 2028, by contacting [email protected]
Please write “Source for product XXXXXXXX” in the subject
line, where XXXXXXXX is the model and version number.
This offer is valid to anyone in receipt of this information.
dtc
u-boot-xlnx
linux/linux
busybox
termcap
util-linux
libcap
systemd
iproute2
e2fsprogs
rng-tools
libfftw
db us-1
freetype
qt5
libpbe
A complete copy of the GNU General Public License v2 license text is
inclu ded at the end of this file.
This product includes binaries that are derived from the open source
community. The modules listed below are licenced under the GNU Lesser
General Public License v2.1 and must be provided, in source form, on
request:
kmod
systemd
libdaemon
avahi
gnutls
glib
libgpg-error
libgcrypt
libmicrohttpd
strace
A complete copy of the GNU Lesser General Public License v2.1 license text is included at
the end of this file .
This product includes binaries that are derived from the open source
community. The modules listed below are licenced under the GNU Lesser
General Public License v3 and must be provided, in source form, on
request:
libunistring
gmp
nettle
A complete copy of the GNU Lesser General Public License v3 license text is
inclu ded at the end of this file.
This product includes binaries that are derived from the open source
community. The modules listed below are licenced under the Mozilla Public
License Version 2.0 and must be p rovided, in source form, on request:
dhcp
libjwt
A complete copy of the Mozilla Public License Version 2.0 license text is
inclu ded at the end of this file.
In addition to the GPL modules listed, this product also includes
binaries derived from 3rd party open sources that have their own
license requirements. Each module is listed be low with their required