BlackBerry Access for iOS User Manual
BlackBerry Access for iOS
User Guide
3.1
2020-07-26Z
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Contents
What is BlackBerry Access?.............................................................................. |
5 |
Installing and activating BlackBerry Access...................................................... |
6 |
System requirements............................................................................................................................................. |
6 |
Install BlackBerry Access and activate using an access key............................................................................. |
6 |
Install BlackBerry Access and activate using the BlackBerry UEM Client......................................................... |
7 |
Using BlackBerry Access.................................................................................. |
8 |
Use the BlackBerry Dynamics Launcher.............................................................................................................. |
8 |
View and delete downloaded files........................................................................................................................ |
9 |
View and search browsing history..................................................................................................................... |
10 |
View and close open tabs................................................................................................................................... |
10 |
Clear browsing data............................................................................................................................................. |
10 |
Add a bookmark................................................................................................................................................... |
11 |
Edit a bookmark................................................................................................................................................... |
11 |
View and search bookmarks............................................................................................................................... |
11 |
Scan a QR code.................................................................................................................................................... |
11 |
Upload a photo to a web page........................................................................................................................... |
11 |
Upload a photo, video, or a file to a webpage................................................................................................... |
12 |
Share a webpage.................................................................................................................................................. |
12 |
Change your theme.............................................................................................................................................. |
12 |
Switch to desktop site......................................................................................................................................... |
12 |
Switch to mobile site........................................................................................................................................... |
13 |
Search engine links.............................................................................................................................................. |
13 |
Unqualified domain names.................................................................................................................................. |
13 |
Supported video types......................................................................................................................................... |
13 |
Supported plugins................................................................................................................................................ |
13 |
Supported languages........................................................................................................................................... |
13 |
Cookies.................................................................................................................................................................. |
14 |
WKWebView.......................................................................................................................................................... |
14 |
Using fullscreen and presentation modes......................................................................................................... |
14 |
Split screen support............................................................................................................................................. |
14 |
Security........................................................................................................... |
15 |
Protecting a lost or stolen device....................................................................................................................... |
15 |
Secure storage of browsing activity................................................................................................................... |
15 |
Enable RSA soft token authentication................................................................................................................ |
15 |
View security and connection information........................................................................................................ |
15 |
Troubleshooting.............................................................................................. |
17 |
Diagnostics............................................................................................................................................................ |
17 |
Generate a diagnostics report................................................................................................................. |
17 |
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Troubleshoot issues using the BlackBerry Access console |
.............................................................................17 |
Troubleshoot connectivity issues....................................................................................................................... |
17 |
Upload log files to BlackBerry Support.............................................................................................................. |
18 |
Send feedback to BlackBerry.......................................................................... |
19 |
Legal notice.................................................................................................... |
20 |
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What is BlackBerry Access?
BlackBerry Access for iOS is a secure browser that allows you to access your organization's intranet, work apps, and an integrated enterprise app store on your iOS device. BlackBerry Access for iOS includes the following features:
•Provides easy content downloads, bookmarks, and tabbed browsing
•Supports pop-ups that facilitate the deployment of web apps, such as Cisco WebEx, Salesforce, and customdeveloped apps
•Allows you to view streaming video with intuitive player controls built into the browser
•Secures work web apps in containers, ensuring that data never leaves your organization's control
•Leverages standard end-user authentication, such as SSL, NTLM, and TLS
•Supports credential persistence
•Uses PAC file web addresses for secure routing of work data
| What is BlackBerry Access? | 5
Installing and activating BlackBerry Access
Before you can begin using BlackBerry Access, you must activate it. The steps you take to install BlackBerry Access depend on how you will be activating it. The following options are available:
•Install BlackBerry Access and activate using an access key: Choose this option if you have not installed the BlackBerry UEM Client on your device or if your administrator has not allowed the BlackBerry UEM Client to manage the activation of BlackBerry Dynamics apps.
•Install BlackBerry Access and activate using the BlackBerry UEM Client: Choose this option if you have installed the BlackBerry UEM Client on your device and your administrator has allowed the BlackBerry UEM Client to manage the activation of BlackBerry Dynamics apps. This option appears in BlackBerry Access only if both of these conditions are met. If you do not see this option when you open BlackBerry Access, you must set up BlackBerry Access using an access key.
System requirements
For BlackBerry Access device OS compatibility, see the Mobile/Desktop OS and Enterprise Applications Compatibility Matrix.
Install BlackBerry Access and activate using an access key
To get an access key, choose one of the following options:
•Request an access key from your administrator. Your administrator will send you an email with activation details and the access key.
•Generate an access key from your organization's self-service portal. If you do not know how to access your self-service portal, contact your administrator.
Note: If allowed by your organization, you can activate BlackBerry Access using Easy Activation. An Easy Activation key, when permitted, is supplied by another BlackBerry Dynamics app, like BlackBerry
Connect or BlackBerry Work, as long as these apps are already installed on your device. If available, you can activate BlackBerry Access using the login password for the activation app. Contact your administrator to see if this is an available option.
1.Request an access key from your administrator or generate an access key from your organization's selfservice portal.
2.After you receive the email message with the access key information or have generated your own access key, download and install BlackBerry Access from the App Store.
3.Open BlackBerry Access.
4.In the Email Address field, type the email address located in the activation email message that you received from your administrator or type your work email address if you generated your own access key.
5.In the Access Key field, enter the access key, without hyphens, located in your activation email message that you received from your administrator or enter the access key that you generated from the self-service portal. The access key is not case sensitive.
6.Create and confirm a password for BlackBerry Access. If your device is equipped with Touch ID, you can choose to use Touch ID instead of the password, except on initial startup.
7.Read the license agreement and, if you accept the terms, tap Accept.
8.If other devices, including your principal workstation, are also signed in, you will receive a notice advising you of this condition. Tap OK.
| Installing and activating BlackBerry Access | 6
9. Tap the BlackBerry Dynamics Launcher in the lower-right of the screen to start using BlackBerry Access.
Install BlackBerry Access and activate using the BlackBerry UEM Client
If you have installed the BlackBerry UEM Client on your device and your administrator has allowed the BlackBerry UEM Client to manage the activation of BlackBerry Dynamics apps, you do not have to use access keys to activate BlackBerry Access or any other BlackBerry Dynamics app that you want to install.
1.If the app was not automatically pushed to your device by your administrator, open your work app catalog and install the BlackBerry Access app. If you do not see the BlackBerry Access app in your work apps catalog, contact your administrator to make the app available to you.
2.On your device, tap BlackBerry Access.
3.Click Allow to allow BlackBerry Access to send notifications.
4.Tap Set up using BlackBerry UEM Client.
5.Enter your password for the BlackBerry UEM Client.
6.Wait while the activation completes and then click I agree to accept the end user license agreement.
| Installing and activating BlackBerry Access | 7
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