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Blackberry 9800, 68001 User Manual

BlackBerry Torch 9800 Smartphone
Version: 6.0
User Guide
To find the latest user guides, visit www.blackberry.com/docs/smartphones.
SWDT643442-941426-0810050917-001
Contents
Quick Help.................................................................................................................................................................................................................................................. 10
Top 10.......................................................................................................................................................................................................................................................... 10
Find important keys................................................................................................................................................................................................................................... 13
Discover the Home screen........................................................................................................................................................................................................................ 24
Personalize your device............................................................................................................................................................................................................................. 25
Ask a question online................................................................................................................................................................................................................................. 31
Shortcuts..................................................................................................................................................................................................................................................... 32
BlackBerry basics shortcuts...................................................................................................................................................................................................................... 32
Phone shortcuts.......................................................................................................................................................................................................................................... 32
Typing shortcuts for the slide-out keyboard........................................................................................................................................................................................... 35
File and attachment shortcuts.................................................................................................................................................................................................................. 35
Media shortcuts.......................................................................................................................................................................................................................................... 36
Browser shortcuts....................................................................................................................................................................................................................................... 37
Phone........................................................................................................................................................................................................................................................... 40
Emergency calls.......................................................................................................................................................................................................................................... 42
Speed dial.................................................................................................................................................................................................................................................... 45
Call waiting, call forwarding, and call blocking...................................................................................................................................................................................... 45
Fixed dialing and smart dialing................................................................................................................................................................................................................ 47
Call logs....................................................................................................................................................................................................................................................... 50
Multiple phone numbers........................................................................................................................................................................................................................... 52
Phone options............................................................................................................................................................................................................................................. 52
Phone shortcuts.......................................................................................................................................................................................................................................... 55
Troubleshooting: Phone............................................................................................................................................................................................................................ 55
Voice commands........................................................................................................................................................................................................................................ 58
Perform an action using a voice command............................................................................................................................................................................................. 58
Available voice commands........................................................................................................................................................................................................................ 58
Change the language for voice commands............................................................................................................................................................................................ 59
Turn off choice lists for voice commands................................................................................................................................................................................................ 59
Change the options for voice prompts.................................................................................................................................................................................................... 59
Improve voice recognition......................................................................................................................................................................................................................... 59
Troubleshooting: Voice dialing................................................................................................................................................................................................................. 60
Messages..................................................................................................................................................................................................................................................... 61
PIN messages............................................................................................................................................................................................................................................. 76
S/MIME-protected messages................................................................................................................................................................................................................... 91
IBM Lotus Notes native encrypted messages......................................................................................................................................................................................... 91
PGP protected messages.......................................................................................................................................................................................................................... 92
Message shortcuts..................................................................................................................................................................................................................................... 92
Files.............................................................................................................................................................................................................................................................. 99
File basics.................................................................................................................................................................................................................................................... 99
Managing files and attachments............................................................................................................................................................................................................. 101
File and attachment shortcuts.................................................................................................................................................................................................................. 104
Troubleshooting: Attachments................................................................................................................................................................................................................. 104
Media........................................................................................................................................................................................................................................................... 106
Podcasts...................................................................................................................................................................................................................................................... 109
Videos.......................................................................................................................................................................................................................................................... 110
Video camera.............................................................................................................................................................................................................................................. 112
Camera........................................................................................................................................................................................................................................................ 113
Pictures........................................................................................................................................................................................................................................................ 115
Voice notes.................................................................................................................................................................................................................................................. 117
Ring Tones.................................................................................................................................................................................................................................................. 118
Media storage............................................................................................................................................................................................................................................. 120
Transferring and downloading media files............................................................................................................................................................................................. 123
Supported audio and video file formats.................................................................................................................................................................................................. 125
Media shortcuts.......................................................................................................................................................................................................................................... 125
Ring tones, sounds, and alerts.................................................................................................................................................................................................................. 129
About ring tones, sounds, and alerts....................................................................................................................................................................................................... 129
Change your ring tone, notifiers, or reminders....................................................................................................................................................................................... 129
Add a custom profile.................................................................................................................................................................................................................................. 129
Add a contact alert..................................................................................................................................................................................................................................... 130
Silence your device.................................................................................................................................................................................................................................... 130
Flashing LED............................................................................................................................................................................................................................................... 130
Change alarm notification options.......................................................................................................................................................................................................... 131
Turn on event sounds................................................................................................................................................................................................................................ 131
Troubleshooting: Ring tones, sounds, and alerts................................................................................................................................................................................... 131
Browser........................................................................................................................................................................................................................................................ 133
Browser basics............................................................................................................................................................................................................................................ 133
Browser bookmarks.................................................................................................................................................................................................................................... 136
RSS feeds.................................................................................................................................................................................................................................................... 137
Browser options.......................................................................................................................................................................................................................................... 138
Browser security......................................................................................................................................................................................................................................... 140
Browser push.............................................................................................................................................................................................................................................. 141
Browser shortcuts....................................................................................................................................................................................................................................... 142
Troubleshooting: Browser......................................................................................................................................................................................................................... 144
Calendar...................................................................................................................................................................................................................................................... 145
Meetings..................................................................................................................................................................................................................................................... 147
Conference call meetings......................................................................................................................................................................................................................... 149
Calendar options........................................................................................................................................................................................................................................ 152
Contacts...................................................................................................................................................................................................................................................... 155
Contact basics............................................................................................................................................................................................................................................ 155
Customizing contacts................................................................................................................................................................................................................................ 156
Synchronizing contacts............................................................................................................................................................................................................................. 157
Personal distribution lists.......................................................................................................................................................................................................................... 159
Troubleshooting: Contacts........................................................................................................................................................................................................................ 161
Clock............................................................................................................................................................................................................................................................ 162
Change the clock face............................................................................................................................................................................................................................... 163
Display a second time zone on the clock................................................................................................................................................................................................ 163
Turn on the alarm....................................................................................................................................................................................................................................... 163
Silence the alarm....................................................................................................................................................................................................................................... 163
Change alarm notification options.......................................................................................................................................................................................................... 164
Turn on bedside clock mode..................................................................................................................................................................................................................... 164
Set options for bedside clock mode......................................................................................................................................................................................................... 164
Use the stopwatch..................................................................................................................................................................................................................................... 164
Use the timer.............................................................................................................................................................................................................................................. 165
Change timer notification options........................................................................................................................................................................................................... 165
Troubleshooting: Clock.............................................................................................................................................................................................................................. 165
Tasks and memos....................................................................................................................................................................................................................................... 166
Create a task or memo.............................................................................................................................................................................................................................. 166
Send a task or memo................................................................................................................................................................................................................................. 166
Change or delete a task or memo............................................................................................................................................................................................................ 166
Change the status of a task...................................................................................................................................................................................................................... 166
Hide completed tasks................................................................................................................................................................................................................................ 166
About categories........................................................................................................................................................................................................................................ 168
Typing.......................................................................................................................................................................................................................................................... 170
Typing basics.............................................................................................................................................................................................................................................. 170
Typing input methods................................................................................................................................................................................................................................ 171
Typing options............................................................................................................................................................................................................................................ 172
Spelling checker......................................................................................................................................................................................................................................... 173
Custom dictionary...................................................................................................................................................................................................................................... 174
AutoText...................................................................................................................................................................................................................................................... 175
Keyboard..................................................................................................................................................................................................................................................... 178
Change the keyboard layout..................................................................................................................................................................................................................... 178
Change the default keyboard for portrait view...................................................................................................................................................................................... 178
Assign an application to a Convenience key.......................................................................................................................................................................................... 178
Change the default currency symbol....................................................................................................................................................................................................... 178
Set the cursor speed.................................................................................................................................................................................................................................. 179
Turn on key tones....................................................................................................................................................................................................................................... 179
Set the trackpad sensitivity....................................................................................................................................................................................................................... 179
Turn off trackpad sounds........................................................................................................................................................................................................................... 179
Troubleshooting: Keyboard....................................................................................................................................................................................................................... 180
About typing input languages.................................................................................................................................................................................................................. 181
Change the language................................................................................................................................................................................................................................ 181
Use a shortcut for switching typing input languages when you are typing....................................................................................................................................... 181
Add a display language............................................................................................................................................................................................................................. 181
Delete a language...................................................................................................................................................................................................................................... 182
Troubleshooting: Language...................................................................................................................................................................................................................... 182
Set options for backlighting...................................................................................................................................................................................................................... 183
Use a picture as your device wallpaper................................................................................................................................................................................................... 183
Change the display font............................................................................................................................................................................................................................ 183
Organizing applications on the Home screen........................................................................................................................................................................................ 183
Add a message that appears when your device is locked..................................................................................................................................................................... 184
Turn on LED notification for wireless coverage...................................................................................................................................................................................... 184
Troubleshooting: Display........................................................................................................................................................................................................................... 186
GPS technology.......................................................................................................................................................................................................................................... 187
About GPS technology.............................................................................................................................................................................................................................. 187
Turn on GPS technology............................................................................................................................................................................................................................ 187
Set the GPS receiver that you use to track your movement................................................................................................................................................................. 187
Get your GPS location............................................................................................................................................................................................................................... 188
Prevent others from tracking your location............................................................................................................................................................................................ 188
Turn off location aiding............................................................................................................................................................................................................................. 188
Troubleshooting: GPS technology............................................................................................................................................................................................................ 189
Maps............................................................................................................................................................................................................................................................ 190
Map basics.................................................................................................................................................................................................................................................. 190
Map options................................................................................................................................................................................................................................................ 192
Map shortcuts............................................................................................................................................................................................................................................. 193
Troubleshooting: Maps.............................................................................................................................................................................................................................. 193
Applications................................................................................................................................................................................................................................................ 194
About multitasking..................................................................................................................................................................................................................................... 194
Keep an application running in the background and switch to another application........................................................................................................................ 194
Close an application so that it is not running in the background........................................................................................................................................................ 194
About adding applications........................................................................................................................................................................................................................ 195
About social networking applications...................................................................................................................................................................................................... 195
View the size of an application database................................................................................................................................................................................................ 197
Troubleshooting: Applications.................................................................................................................................................................................................................. 197
BlackBerry Device Software...................................................................................................................................................................................................................... 198
About updating the BlackBerry Device Software................................................................................................................................................................................... 198
Update the BlackBerry Device Software over the wireless network.................................................................................................................................................... 198
Return to or delete the previous version of the BlackBerry Device Software..................................................................................................................................... 199
Update the BlackBerry Device Software from a web site..................................................................................................................................................................... 199
Manage Connections................................................................................................................................................................................................................................. 201
Manage Connections basics..................................................................................................................................................................................................................... 201
Wi-Fi technology........................................................................................................................................................................................................................................ 207
Bluetooth technology................................................................................................................................................................................................................................ 212
Power and battery...................................................................................................................................................................................................................................... 219
Turn off your device................................................................................................................................................................................................................................... 219
Set your device to turn on and turn off automatically........................................................................................................................................................................... 219
Reset the device......................................................................................................................................................................................................................................... 219
Check the battery power level.................................................................................................................................................................................................................. 219
Extend battery life...................................................................................................................................................................................................................................... 219
Memory and media cards.......................................................................................................................................................................................................................... 221
About media cards..................................................................................................................................................................................................................................... 221
Supported media cards............................................................................................................................................................................................................................. 221
Turn off media card support..................................................................................................................................................................................................................... 221
Repair files stored on your media card or on your device..................................................................................................................................................................... 221
About compression.................................................................................................................................................................................................................................... 222
About file encryption................................................................................................................................................................................................................................. 222
Turn on encryption..................................................................................................................................................................................................................................... 222
Search.......................................................................................................................................................................................................................................................... 224
Message search criteria............................................................................................................................................................................................................................ 225
Do more with your message search results............................................................................................................................................................................................ 225
Search for text in a message, in a file, or on a web page...................................................................................................................................................................... 226
View, change, or delete a saved search................................................................................................................................................................................................... 226
Search for a contact in your organization's address book.................................................................................................................................................................... 226
Search shortcuts......................................................................................................................................................................................................................................... 227
SIM card...................................................................................................................................................................................................................................................... 228
Change or delete a SIM card contact...................................................................................................................................................................................................... 229
Store text messages on your SIM card.................................................................................................................................................................................................... 229
Change the display name for a phone number...................................................................................................................................................................................... 229
About SIM card security............................................................................................................................................................................................................................ 229
Security basics............................................................................................................................................................................................................................................ 231
Memory cleaning........................................................................................................................................................................................................................................ 236
Smart cards................................................................................................................................................................................................................................................. 241
Verify security software manually............................................................................................................................................................................................................ 243
Third-party application control................................................................................................................................................................................................................ 243
Troubleshooting: Security......................................................................................................................................................................................................................... 245
Service books and diagnostic reports...................................................................................................................................................................................................... 247
Synchronization.......................................................................................................................................................................................................................................... 250
About synchronization............................................................................................................................................................................................................................... 250
Reconcile email over the wireless network............................................................................................................................................................................................. 250
Delete email on your device and in your email application on your computer.................................................................................................................................. 250
Synchronize organizer data over the wireless network......................................................................................................................................................................... 251
About synchronization conflicts............................................................................................................................................................................................................... 251
Manage email reconciliation conflicts..................................................................................................................................................................................................... 251
Manage data synchronization conflicts................................................................................................................................................................................................... 252
About backing up and restoring device data.......................................................................................................................................................................................... 252
Empty the deleted items folder on your computer from your device................................................................................................................................................... 252
Troubleshooting: Synchronization........................................................................................................................................................................................................... 253
Accessibility options.................................................................................................................................................................................................................................. 254
About accessibility options....................................................................................................................................................................................................................... 254
Screen accessibility options...................................................................................................................................................................................................................... 254
Audio and phone accessibility options.................................................................................................................................................................................................... 255
Typing accessibility options...................................................................................................................................................................................................................... 257
Calculator.................................................................................................................................................................................................................................................... 259
Use the calculator...................................................................................................................................................................................................................................... 259
Convert a measurement............................................................................................................................................................................................................................ 259
BrickBreaker................................................................................................................................................................................................................................................ 260
About BrickBreaker.................................................................................................................................................................................................................................... 260
BrickBreaker capsules................................................................................................................................................................................................................................ 260
Set the paddle speed................................................................................................................................................................................................................................. 262
Word Mole game........................................................................................................................................................................................................................................ 263
Word Mole game basics............................................................................................................................................................................................................................. 263
Single-player games.................................................................................................................................................................................................................................. 264
Multiplayer games..................................................................................................................................................................................................................................... 265
Troubleshooting: Word Mole..................................................................................................................................................................................................................... 266
Glossary....................................................................................................................................................................................................................................................... 267
Legal notice................................................................................................................................................................................................................................................. 272
User Guide

Quick Help

Quick Help

Top 10

BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.
Change your ring tone, notifiers, or reminders
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds > Sounds for Selected Profile > Ring Tone.
• Click a tone.
• To use a tone that is on your BlackBerry® device or on a media card, click Select Music. Find and click an audio file.
3. Press the key > Save.
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view
and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
• Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example,
Windows Live™ Hotmail®) or to create a new email address for your device.
• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your
work email account using the BlackBerry® Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail®) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider.
About adding applications
Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.
Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an application over the wireless network. For more information, contact your wireless service provider.
BlackBerry App World
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User Guide
If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.
To download BlackBerry App World, visit www.blackberryappworld.com.
For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the key >
Help.
BlackBerry Desktop Software
If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.
To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.
For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.
Application Center
If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.
For more information about managing applications using the Application Center, click the Application Center icon. Press the Help.
Quick Help
key >
Download a theme
Depending on your wireless service provider, this feature might not be supported.
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Press the key > Download Themes.
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the
key > Set As Wallpaper.
Supported audio and video file formats
Type File format
Audio
• .mp3
• .m4a
• .wma
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User Guide
Type File format
• .wav
Video
• .mp4
• .mov
• .3gp
• .3gp2
• .avi
• .asf
• .wmv
Quick Help
Transfer a file from your computer to your device using your device as a USB memory drive
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 123
Open, close, or switch between tabs
Do one of the following:
• To open a new tab, in the browser, press the
• To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.
• To switch between tabs, in the browser, press the key > Tabs. Click a tab.
• To close a tab, in the browser, press the
key > Tabs. Click the New Tab icon.
key > Tabs. Highlight a tab. Click the icon.
Reconcile email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
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User Guide
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile check box.
5. Press the
If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
key > Save.
Quick Help
Add a signature to your work email
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
For information about completing this task for a personal email account that you have on your BlackBerry device (such as Google Mail™ or Windows Live™ Hotmail®), visit blackberry.com/docs/smartphones and click BlackBerry Internet Service manuals under the Email Setup Manuals section.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Use Auto Signature check box.
5. In the field that appears, type a signature.
6. Press the
key > Save.
Your signature is added to your email after you send it.

Find important keys

Find out what the keys do and learn how to move around the screen on your BlackBerry® device.
About the Menu key and Escape key
The Menu key on your BlackBerry® device provides you with a full list of available actions for an application. The Menu key and the Escape key help you switch between screens and applications quickly and easily.
Key Actions
Menu key
Escape key
• on the Home screen or in an application, press to open the menu
• on the Home screen or in an application, press and hold to switch applications
• on a menu, press to select a highlighted menu item
• press to return to the previous screen
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User Guide
Key Actions
• press to close a menu
Quick Help
About multitasking
Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While you are playing a song, you might want to switch to the messages application to reply to a message.
There are also shortcuts for most applications that can help you to perform common tasks quickly.
Note: The more applications that you have running, the more memory and battery power your device uses. To optimize the performance of your device, try to close applications when you are finished with them.
Related topics
Keep an application running in the background and switch to another application, 194 Close an application so that it is not running in the background, 194
About the slider and keyboard
The slider enables you to use your BlackBerry® device when it is open or closed. For example, when the slider is closed, you can use the touch screen keyboard to type short responses to messages. When the slider is open, the slide-out keyboard is available for you to type longer messages, access keyboard shortcuts, and type while you view a full screen of content. You can also open the slider to answer a call and to turn on backlighting.
You can use the touch screen keyboard in either portrait or landscape view. If you open the slider when the touch screen keyboard is displayed, the touch screen keyboard disappears and the device displays screens in portrait view. Videos are displayed according to your device's orientation.
Move around the screen
You can move around the screen and select items by either tapping (quickly touching and releasing) the touch screen or by clicking (pressing) the trackpad. You can use the touch screen along with the trackpad for more efficiency and control. For example, you can scroll a web page using the touch screen, then point to and select links using the trackpad.
Task Touch screen Trackpad
Scroll down Slide your finger up Slide your finger down Scroll up Slide your finger down Slide your finger up Move to the next screen Slide your finger to the left quickly Slide your finger to the right quickly Return to the previous screen Slide your finger to the right quickly Slide your finger to the left quickly Highlight an item Touch and hold the item Slide your finger on the trackpad
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User Guide
To see video tutorials about touch screen navigation, on the Home screen or in a folder, click the Setup icon and then click the Tutorials icon.
Quick Help
Select commands using toolbars and pop-up menus
Several menu commands are also available on the screen to help you to perform common actions quickly.
Toolbars
Toolbars are available in most applications, and appear at the bottom of the screen. You can use the toolbar in the Messages application, for example, to quickly search your messages, compose an email, or open or delete the highlighted message.
• To see a description for a toolbar icon, touch and hold the icon.
• To select the command, tap the icon.
Pop-up menus
Pop-up menus are available in most applications, and appear in the center of the screen. You can use the pop-up menu when you are viewing a message, for example, to file, forward, or reply to the message.
• To open a pop-up menu, touch and hold an item on the screen or press and hold the trackpad.
• To select a command, tap the icon or click the trackpad.
• To see additional commands, tap the Full Menu icon.
Zoom and pan screens
You can use both the touch screen and the trackpad to zoom and pan screens such as web pages, pictures, and maps.
Zoom in
• To zoom in, slide two fingers apart on the screen.
• To zoom in to a block of text on a web page, double tap the screen or click the trackpad.
• To zoom in to a picture by one increment, click the trackpad.
Zoom out
• To zoom out, slide two fingers together on the screen.
• To zoom out from a picture by one increment, press the Escape key.
Pan
• When you are zoomed in to a screen, slide your finger on the screen or trackpad in any direction.
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User Guide
Quick Help

Start using your device

Visit the Setup application
The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and set up network connections, such as Wi-Fi® connections and Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your device.
1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.
2. Click a section to change options or to complete a short series of prompts that help you set the options.
Turn on or turn off a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® device.
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on a network connection, select the check box beside a connection type.
• To turn off a network connection, clear the check box beside a connection type.
• To turn on the network connections that were turned on previously, click Restore Connections.
Find your phone number
Do one of the following:
• To view your active phone number, from the Home screen, press the tabs.
• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the key. Click the area at the top of the screen, above the tabs. If your wireless service plan supports text messaging,
the first phone number in the list is the phone number that you use to send and receive text messages.
Related topics
About multiple phone numbers, 52
key. Highlight the area at the top of the screen, above the
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view
and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
• Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example,
Windows Live™ Hotmail®) or to create a new email address for your device.
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User Guide
• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your
work email account using the BlackBerry® Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail®) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider.
Quick Help
Feature availability
The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your device.
Device model
Features such as an internal GPS receiver, Wi-Fi® connection capability, and the camera and video camera are dependent on your device model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.
Wireless service plan
A wireless service plan with phone or voice is required for you to use the phone application and to send and receive text messages.
A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages.
For more information, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your device. To view the IT policies that have been set by your administrator, click Security > Security Status Information > IT Policy Viewer.
Wireless service provider
Features such as text messages, location-based services, and some phone features are dependent on your wireless service provider's offerings. For more information, contact your wireless service provider.
Wireless network
The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.
Related topics
Wireless networks that your device connects to, 201 BlackBerry Device Software, 198 Find more information, 20
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User Guide
Quick Help
Wireless synchronization
Reconcile email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2. Press the
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile check box.
5. Press the
If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
Synchronize organizer data over the wireless network
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
key > Options > Email Reconciliation.
key > Save.
1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.
2. If necessary, click a calendar or contact list.
3. Select the Wireless Synchronization check box.
4. Press the
If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
key > Save.
Clock and time zone
Set the date and time
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the
• To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network.
• To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. Change the time or date. Click the trackpad.
3. Do any of the following:
• To receive a prompt when your device detects a new time zone, change the Auto Update Time Zone field to Prompt.
• To have your device update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On.
key > Set Time.
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User Guide
4. Press the key > Save.
Quick Help
Get the date and time from the wireless network automatically
To perform this task, your BlackBerry® device must be connected to the wireless network.
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Set Time.
3. Change the Set Time field to Automatic.
4. Do one of the following:
• To receive a prompt when your device detects a new time zone, change the Auto Update Time Zone field to Prompt.
• To have your device update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On.
5. Press the key > Save.
Connect to a Wi-Fi network
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up Wi-Fi.
3. If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the Show Open networks only check box.
4. Click the Wi-Fi network that you want to connect to.
5. If the Wi-Fi network requires authentication, type a password for the network.
The name of the Wi-Fi network appears at the top of the Home screen.
Bluetooth technology options
Turn on Bluetooth technology
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Select the Bluetooth check box.
To turn off Bluetooth® technology, clear the Bluetooth check box.
Pair with a Bluetooth enabled device
You must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it. For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Options > Add New Device > Search.
3. Click a Bluetooth enabled device.
4. If necessary, do one of the following:
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User Guide
• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code.
• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices.
Related topics
Turn on Bluetooth technology, 19
Change the display font
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Change the font fields.
4. Press the key > Save.
Change the language
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Language.
• To change the display language, change the Display Language field.
• To change the typing language, change the Typing Language field.
• To change the language for voice commands, change the Voice Dialing field.
3. Press the
key > Save.
Quick Help
Find more information
• Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or in
an application menu.
• www.discoverblackberry.com: Find software, applications, and accessories for your device.
• Your wireless service provider web site: Find information about your wireless network or wireless service plan.
• www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr. 88/2003).
Troubleshooting: Basics
I cannot make or receive calls
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
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User Guide
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.
• If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.
Related topics
Fixed dialing and smart dialing, 47 Call waiting, call forwarding, and call blocking, 45 Switch the active phone number, 52
Quick Help
I am not receiving messages
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
• If you created an email address or added an existing email address to your device using the email setup screen in the Setup application, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your device.
• If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the Options icon. Click Advanced Options > Host Routing Table. Press the key > Register Now.
• Verify that data service is turned on.
• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.
• If you have a Wi-Fi® enabled device and if your device uses a software token to connect to a Wi-Fi network or to log in to a VPN, reset your device and connect to the Wi-Fi network or log in to the VPN again.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn on or turn off data service or set roaming options, 203 Turn on or turn off a network connection, 16 Wireless coverage indicators, 201 Change, prioritize, or delete an email filter, 74 Forward messages from a specific email folder to your device, 68
I am not receiving text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
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User Guide
Quick Help
I cannot save media files
Your BlackBerry® device memory or media card might not have enough available memory to store media files.
Try the following actions:
• If you are trying to save a media file to your device memory, delete old data or messages from your device.
• If you are trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field is not set to Large. Large pictures use more memory than smaller pictures.
Related topics
Delete messages, 65 Move, rename, or delete a file, 101
The battery is not charging
Depending on how you charge your BlackBerry® device, try performing the following actions:
• Verify that the USB cable is securely connected to your device and a USB port.
• Try connecting your device to another USB port on your computer, a USB port on a different computer, a USB hub, or try using a travel charger.
• Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CD that came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry Desktop Software from www.blackberry.com.
• Verify that your computer is not in standby, hibernate, or sleep mode.
• Some USB hubs might not provide enough power. Plug the hub into a power outlet (if available) and reconnect your device.
Email is not reconciling over the wireless network
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email manually. On the Home screen, click the Messages icon. Press the
key > Reconcile Now.
Organizer data is not synchronizing over the wireless network
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.
• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
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User Guide
The time on my device is incorrect
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the
3. Try one of the following actions:
• If the Set Time field is set to Automatic, press the
• If you have traveled to a different time zone, set the Time Zone field to display the correct time zone.
• If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need
to update the time zone data on your BlackBerry® device. To update the time zone data, press the key > Get Time Zone Updates. For this feature to be supported, your wireless service plan must include data services (such as email messages or browser
service). If your email account uses a BlackBerry® Enterprise Server, you might not be able update your time zone data. For more information, contact your administrator.
key > Set Time.
> Update Time.
I cannot connect to a Wi-Fi network
Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported. Try the following actions:
• Verify that you have turned on the connection to the Wi-Fi network.
• Verify that you are in a Wi-Fi coverage area.
• If the Wi-Fi network does not appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name, try connecting to the Wi-Fi network manually.
• In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct.
• If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry device to scan for available Wi-Fi networks.
• If your wireless service provider supports UMA, verify that your connection preference is not set to Mobile Network Only.
• If your email account uses a BlackBerry® Enterprise Server, your device might prevent you from connecting to certain wireless access points. For more information, contact your administrator.
• If you are using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup™, and that it has been set to send its profile. Verify that another device is not also attempting to connect at the same time, and that not more than one access point within range is in this mode.
• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server.
• If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your device.
Quick Help
Related topics
Turn on or turn off a network connection, 16 Connect to a Wi-Fi network, 19 Connect to a Wi-Fi network manually, 208
I cannot pair with a Bluetooth enabled device
Try the following actions:
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User Guide
• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device.
• If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.
• If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. Many car kits need to discover your BlackBerry device rather than your BlackBerry device discovering the car kit. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Options. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your BlackBerry device for 2 minutes.
• Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Options. Highlight a Bluetooth enabled device. Press the key > Device Properties. Clear the Encryption check box. Press the key > Save.

Discover the Home screen

Change the theme, and wallpaper, and organize with folders.
Switch themes
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. In the Theme section, click a theme.
4. Click Activate.
Quick Help
To delete a theme, click the theme. Click Delete.
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the
key > Set As Wallpaper.
Add, change, or delete a folder on the Home screen
On the Home screen, do one of the following:
• To add a folder, press the key > Add Folder. Type a name for the folder. To change the folder icon style, click the folder icon. Click a folder icon style. Click Add.
• To change a folder, highlight a folder. Press the
• To delete a folder, highlight a folder. Press the key > Delete.
24
key > Edit Folder. Change the folder name or folder icon style. Click Save.
User Guide
Find or hide an application icon
Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following:
• To see all your application icons, press the key > All.
• To hide an application icon, highlight the icon. Press the
• To show all hidden application icons, press the key > Show All.
• To stop hiding an application icon, highlight the icon. Press the field.
key > Hide.
key > Hide. A check mark should not appear beside the Hide
Change what happens when you type on the Home screen
Depending on your typing input language, you might not be able to use shortcut keys to open applications.
1. On the Home screen, press the key > Options.
• To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.
• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
2. Press the
key > Save.
Quick Help

Personalize your device

Make your BlackBerry® device your own by setting preferred options and adding your personal information.
Automatic shutoff and lock
Set a device password
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Password.
3. Select the Enable check box.
4. Click Set Password.
5. Type a password.
6. Press the
To turn off your BlackBerry® device password, clear the Enable check box.
Set your device to turn on and turn off automatically
1. On the Home screen or in a folder, click the Options icon.
key > Save.
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User Guide
2. Click Device > Auto On/Off.
3. Select the Weekday check box.
4. Specify the times when your BlackBerry® device should turn on and turn off on weekdays.
5. Select the Weekend check box.
6. Specify the times when your device should turn on and turn off on weekends.
7. Press the key > Save.
Navigation and typing
Change the display font
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Change the font fields.
4. Press the key > Save.
Change the language
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Language.
• To change the display language, change the Display Language field.
• To change the typing language, change the Typing Language field.
• To change the language for voice commands, change the Voice Dialing field.
3. Press the
key > Save.
Quick Help
Set the cursor speed
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Keyboard.
3. Change the Key Rate field.
4. Press the key > Save.
Set the trackpad sensitivity
You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Trackpad Sensitivity.
3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.
4. Press the
26
key > Save.
User Guide
Quick Help
Assign an application to a Convenience key
Your BlackBerry® device has one or more Convenience keys on the side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Convenience Keys.
3. Change the Convenience Key Opens field.
4. Press the
key > Save.
Add a signature to your work email
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
For information about completing this task for a personal email account that you have on your BlackBerry device (such as Google Mail™ or Windows Live™ Hotmail®), visit blackberry.com/docs/smartphones and click BlackBerry Internet Service manuals under the Email Setup Manuals section.
1. On the Home screen, click the Messages icon.
2. Press the
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Use Auto Signature check box.
5. In the field that appears, type a signature.
6. Press the key > Save.
key > Options > Email Preferences.
Your signature is added to your email after you send it.
Add a message that appears when your device is locked
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Message on Lock Screen.
3. Type the text that you want to appear on the screen when your device is locked.
4. Press the
key > Save.
File transfer and download
Transfer a file from your computer to your device using your device as a USB memory drive
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
27
User Guide
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 123
Quick Help
About adding applications
Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.
Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an application over the wireless network. For more information, contact your wireless service provider.
BlackBerry App World
If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.
To download BlackBerry App World, visit www.blackberryappworld.com.
For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the key >
Help.
BlackBerry Desktop Software
If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.
To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.
For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.
Application Center
If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.
For more information about managing applications using the Application Center, click the Application Center icon. Press the Help.
key >
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