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Blackberry 9800, 68001 User Manual

Download
BlackBerry Torch 9800 Smartphone
Version: 6.0
User Guide
To find the latest user guides, visit www.blackberry.com/docs/smartphones.
SWDT643442-941426-0810050917-001
Contents
Quick Help.................................................................................................................................................................................................................................................. 10
Top 10.......................................................................................................................................................................................................................................................... 10
Find important keys................................................................................................................................................................................................................................... 13
Discover the Home screen........................................................................................................................................................................................................................ 24
Personalize your device............................................................................................................................................................................................................................. 25
Ask a question online................................................................................................................................................................................................................................. 31
Shortcuts..................................................................................................................................................................................................................................................... 32
BlackBerry basics shortcuts...................................................................................................................................................................................................................... 32
Phone shortcuts.......................................................................................................................................................................................................................................... 32
Typing shortcuts for the slide-out keyboard........................................................................................................................................................................................... 35
File and attachment shortcuts.................................................................................................................................................................................................................. 35
Media shortcuts.......................................................................................................................................................................................................................................... 36
Browser shortcuts....................................................................................................................................................................................................................................... 37
Phone........................................................................................................................................................................................................................................................... 40
Emergency calls.......................................................................................................................................................................................................................................... 42
Speed dial.................................................................................................................................................................................................................................................... 45
Call waiting, call forwarding, and call blocking...................................................................................................................................................................................... 45
Fixed dialing and smart dialing................................................................................................................................................................................................................ 47
Call logs....................................................................................................................................................................................................................................................... 50
Multiple phone numbers........................................................................................................................................................................................................................... 52
Phone options............................................................................................................................................................................................................................................. 52
Phone shortcuts.......................................................................................................................................................................................................................................... 55
Troubleshooting: Phone............................................................................................................................................................................................................................ 55
Voice commands........................................................................................................................................................................................................................................ 58
Perform an action using a voice command............................................................................................................................................................................................. 58
Available voice commands........................................................................................................................................................................................................................ 58
Change the language for voice commands............................................................................................................................................................................................ 59
Turn off choice lists for voice commands................................................................................................................................................................................................ 59
Change the options for voice prompts.................................................................................................................................................................................................... 59
Improve voice recognition......................................................................................................................................................................................................................... 59
Troubleshooting: Voice dialing................................................................................................................................................................................................................. 60
Messages..................................................................................................................................................................................................................................................... 61
PIN messages............................................................................................................................................................................................................................................. 76
S/MIME-protected messages................................................................................................................................................................................................................... 91
IBM Lotus Notes native encrypted messages......................................................................................................................................................................................... 91
PGP protected messages.......................................................................................................................................................................................................................... 92
Message shortcuts..................................................................................................................................................................................................................................... 92
Files.............................................................................................................................................................................................................................................................. 99
File basics.................................................................................................................................................................................................................................................... 99
Managing files and attachments............................................................................................................................................................................................................. 101
File and attachment shortcuts.................................................................................................................................................................................................................. 104
Troubleshooting: Attachments................................................................................................................................................................................................................. 104
Media........................................................................................................................................................................................................................................................... 106
Podcasts...................................................................................................................................................................................................................................................... 109
Videos.......................................................................................................................................................................................................................................................... 110
Video camera.............................................................................................................................................................................................................................................. 112
Camera........................................................................................................................................................................................................................................................ 113
Pictures........................................................................................................................................................................................................................................................ 115
Voice notes.................................................................................................................................................................................................................................................. 117
Ring Tones.................................................................................................................................................................................................................................................. 118
Media storage............................................................................................................................................................................................................................................. 120
Transferring and downloading media files............................................................................................................................................................................................. 123
Supported audio and video file formats.................................................................................................................................................................................................. 125
Media shortcuts.......................................................................................................................................................................................................................................... 125
Ring tones, sounds, and alerts.................................................................................................................................................................................................................. 129
About ring tones, sounds, and alerts....................................................................................................................................................................................................... 129
Change your ring tone, notifiers, or reminders....................................................................................................................................................................................... 129
Add a custom profile.................................................................................................................................................................................................................................. 129
Add a contact alert..................................................................................................................................................................................................................................... 130
Silence your device.................................................................................................................................................................................................................................... 130
Flashing LED............................................................................................................................................................................................................................................... 130
Change alarm notification options.......................................................................................................................................................................................................... 131
Turn on event sounds................................................................................................................................................................................................................................ 131
Troubleshooting: Ring tones, sounds, and alerts................................................................................................................................................................................... 131
Browser........................................................................................................................................................................................................................................................ 133
Browser basics............................................................................................................................................................................................................................................ 133
Browser bookmarks.................................................................................................................................................................................................................................... 136
RSS feeds.................................................................................................................................................................................................................................................... 137
Browser options.......................................................................................................................................................................................................................................... 138
Browser security......................................................................................................................................................................................................................................... 140
Browser push.............................................................................................................................................................................................................................................. 141
Browser shortcuts....................................................................................................................................................................................................................................... 142
Troubleshooting: Browser......................................................................................................................................................................................................................... 144
Calendar...................................................................................................................................................................................................................................................... 145
Meetings..................................................................................................................................................................................................................................................... 147
Conference call meetings......................................................................................................................................................................................................................... 149
Calendar options........................................................................................................................................................................................................................................ 152
Contacts...................................................................................................................................................................................................................................................... 155
Contact basics............................................................................................................................................................................................................................................ 155
Customizing contacts................................................................................................................................................................................................................................ 156
Synchronizing contacts............................................................................................................................................................................................................................. 157
Personal distribution lists.......................................................................................................................................................................................................................... 159
Troubleshooting: Contacts........................................................................................................................................................................................................................ 161
Clock............................................................................................................................................................................................................................................................ 162
Change the clock face............................................................................................................................................................................................................................... 163
Display a second time zone on the clock................................................................................................................................................................................................ 163
Turn on the alarm....................................................................................................................................................................................................................................... 163
Silence the alarm....................................................................................................................................................................................................................................... 163
Change alarm notification options.......................................................................................................................................................................................................... 164
Turn on bedside clock mode..................................................................................................................................................................................................................... 164
Set options for bedside clock mode......................................................................................................................................................................................................... 164
Use the stopwatch..................................................................................................................................................................................................................................... 164
Use the timer.............................................................................................................................................................................................................................................. 165
Change timer notification options........................................................................................................................................................................................................... 165
Troubleshooting: Clock.............................................................................................................................................................................................................................. 165
Tasks and memos....................................................................................................................................................................................................................................... 166
Create a task or memo.............................................................................................................................................................................................................................. 166
Send a task or memo................................................................................................................................................................................................................................. 166
Change or delete a task or memo............................................................................................................................................................................................................ 166
Change the status of a task...................................................................................................................................................................................................................... 166
Hide completed tasks................................................................................................................................................................................................................................ 166
About categories........................................................................................................................................................................................................................................ 168
Typing.......................................................................................................................................................................................................................................................... 170
Typing basics.............................................................................................................................................................................................................................................. 170
Typing input methods................................................................................................................................................................................................................................ 171
Typing options............................................................................................................................................................................................................................................ 172
Spelling checker......................................................................................................................................................................................................................................... 173
Custom dictionary...................................................................................................................................................................................................................................... 174
AutoText...................................................................................................................................................................................................................................................... 175
Keyboard..................................................................................................................................................................................................................................................... 178
Change the keyboard layout..................................................................................................................................................................................................................... 178
Change the default keyboard for portrait view...................................................................................................................................................................................... 178
Assign an application to a Convenience key.......................................................................................................................................................................................... 178
Change the default currency symbol....................................................................................................................................................................................................... 178
Set the cursor speed.................................................................................................................................................................................................................................. 179
Turn on key tones....................................................................................................................................................................................................................................... 179
Set the trackpad sensitivity....................................................................................................................................................................................................................... 179
Turn off trackpad sounds........................................................................................................................................................................................................................... 179
Troubleshooting: Keyboard....................................................................................................................................................................................................................... 180
About typing input languages.................................................................................................................................................................................................................. 181
Change the language................................................................................................................................................................................................................................ 181
Use a shortcut for switching typing input languages when you are typing....................................................................................................................................... 181
Add a display language............................................................................................................................................................................................................................. 181
Delete a language...................................................................................................................................................................................................................................... 182
Troubleshooting: Language...................................................................................................................................................................................................................... 182
Set options for backlighting...................................................................................................................................................................................................................... 183
Use a picture as your device wallpaper................................................................................................................................................................................................... 183
Change the display font............................................................................................................................................................................................................................ 183
Organizing applications on the Home screen........................................................................................................................................................................................ 183
Add a message that appears when your device is locked..................................................................................................................................................................... 184
Turn on LED notification for wireless coverage...................................................................................................................................................................................... 184
Troubleshooting: Display........................................................................................................................................................................................................................... 186
GPS technology.......................................................................................................................................................................................................................................... 187
About GPS technology.............................................................................................................................................................................................................................. 187
Turn on GPS technology............................................................................................................................................................................................................................ 187
Set the GPS receiver that you use to track your movement................................................................................................................................................................. 187
Get your GPS location............................................................................................................................................................................................................................... 188
Prevent others from tracking your location............................................................................................................................................................................................ 188
Turn off location aiding............................................................................................................................................................................................................................. 188
Troubleshooting: GPS technology............................................................................................................................................................................................................ 189
Maps............................................................................................................................................................................................................................................................ 190
Map basics.................................................................................................................................................................................................................................................. 190
Map options................................................................................................................................................................................................................................................ 192
Map shortcuts............................................................................................................................................................................................................................................. 193
Troubleshooting: Maps.............................................................................................................................................................................................................................. 193
Applications................................................................................................................................................................................................................................................ 194
About multitasking..................................................................................................................................................................................................................................... 194
Keep an application running in the background and switch to another application........................................................................................................................ 194
Close an application so that it is not running in the background........................................................................................................................................................ 194
About adding applications........................................................................................................................................................................................................................ 195
About social networking applications...................................................................................................................................................................................................... 195
View the size of an application database................................................................................................................................................................................................ 197
Troubleshooting: Applications.................................................................................................................................................................................................................. 197
BlackBerry Device Software...................................................................................................................................................................................................................... 198
About updating the BlackBerry Device Software................................................................................................................................................................................... 198
Update the BlackBerry Device Software over the wireless network.................................................................................................................................................... 198
Return to or delete the previous version of the BlackBerry Device Software..................................................................................................................................... 199
Update the BlackBerry Device Software from a web site..................................................................................................................................................................... 199
Manage Connections................................................................................................................................................................................................................................. 201
Manage Connections basics..................................................................................................................................................................................................................... 201
Wi-Fi technology........................................................................................................................................................................................................................................ 207
Bluetooth technology................................................................................................................................................................................................................................ 212
Power and battery...................................................................................................................................................................................................................................... 219
Turn off your device................................................................................................................................................................................................................................... 219
Set your device to turn on and turn off automatically........................................................................................................................................................................... 219
Reset the device......................................................................................................................................................................................................................................... 219
Check the battery power level.................................................................................................................................................................................................................. 219
Extend battery life...................................................................................................................................................................................................................................... 219
Memory and media cards.......................................................................................................................................................................................................................... 221
About media cards..................................................................................................................................................................................................................................... 221
Supported media cards............................................................................................................................................................................................................................. 221
Turn off media card support..................................................................................................................................................................................................................... 221
Repair files stored on your media card or on your device..................................................................................................................................................................... 221
About compression.................................................................................................................................................................................................................................... 222
About file encryption................................................................................................................................................................................................................................. 222
Turn on encryption..................................................................................................................................................................................................................................... 222
Search.......................................................................................................................................................................................................................................................... 224
Message search criteria............................................................................................................................................................................................................................ 225
Do more with your message search results............................................................................................................................................................................................ 225
Search for text in a message, in a file, or on a web page...................................................................................................................................................................... 226
View, change, or delete a saved search................................................................................................................................................................................................... 226
Search for a contact in your organization's address book.................................................................................................................................................................... 226
Search shortcuts......................................................................................................................................................................................................................................... 227
SIM card...................................................................................................................................................................................................................................................... 228
Change or delete a SIM card contact...................................................................................................................................................................................................... 229
Store text messages on your SIM card.................................................................................................................................................................................................... 229
Change the display name for a phone number...................................................................................................................................................................................... 229
About SIM card security............................................................................................................................................................................................................................ 229
Security basics............................................................................................................................................................................................................................................ 231
Memory cleaning........................................................................................................................................................................................................................................ 236
Smart cards................................................................................................................................................................................................................................................. 241
Verify security software manually............................................................................................................................................................................................................ 243
Third-party application control................................................................................................................................................................................................................ 243
Troubleshooting: Security......................................................................................................................................................................................................................... 245
Service books and diagnostic reports...................................................................................................................................................................................................... 247
Synchronization.......................................................................................................................................................................................................................................... 250
About synchronization............................................................................................................................................................................................................................... 250
Reconcile email over the wireless network............................................................................................................................................................................................. 250
Delete email on your device and in your email application on your computer.................................................................................................................................. 250
Synchronize organizer data over the wireless network......................................................................................................................................................................... 251
About synchronization conflicts............................................................................................................................................................................................................... 251
Manage email reconciliation conflicts..................................................................................................................................................................................................... 251
Manage data synchronization conflicts................................................................................................................................................................................................... 252
About backing up and restoring device data.......................................................................................................................................................................................... 252
Empty the deleted items folder on your computer from your device................................................................................................................................................... 252
Troubleshooting: Synchronization........................................................................................................................................................................................................... 253
Accessibility options.................................................................................................................................................................................................................................. 254
About accessibility options....................................................................................................................................................................................................................... 254
Screen accessibility options...................................................................................................................................................................................................................... 254
Audio and phone accessibility options.................................................................................................................................................................................................... 255
Typing accessibility options...................................................................................................................................................................................................................... 257
Calculator.................................................................................................................................................................................................................................................... 259
Use the calculator...................................................................................................................................................................................................................................... 259
Convert a measurement............................................................................................................................................................................................................................ 259
BrickBreaker................................................................................................................................................................................................................................................ 260
About BrickBreaker.................................................................................................................................................................................................................................... 260
BrickBreaker capsules................................................................................................................................................................................................................................ 260
Set the paddle speed................................................................................................................................................................................................................................. 262
Word Mole game........................................................................................................................................................................................................................................ 263
Word Mole game basics............................................................................................................................................................................................................................. 263
Single-player games.................................................................................................................................................................................................................................. 264
Multiplayer games..................................................................................................................................................................................................................................... 265
Troubleshooting: Word Mole..................................................................................................................................................................................................................... 266
Glossary....................................................................................................................................................................................................................................................... 267
Legal notice................................................................................................................................................................................................................................................. 272
User Guide

Quick Help

Quick Help

Top 10

BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.
Change your ring tone, notifiers, or reminders
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds > Sounds for Selected Profile > Ring Tone.
• Click a tone.
• To use a tone that is on your BlackBerry® device or on a media card, click Select Music. Find and click an audio file.
3. Press the key > Save.
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view
and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
• Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example,
Windows Live™ Hotmail®) or to create a new email address for your device.
• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your
work email account using the BlackBerry® Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail®) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider.
About adding applications
Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.
Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an application over the wireless network. For more information, contact your wireless service provider.
BlackBerry App World
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User Guide
If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.
To download BlackBerry App World, visit www.blackberryappworld.com.
For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the key >
Help.
BlackBerry Desktop Software
If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.
To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.
For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.
Application Center
If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.
For more information about managing applications using the Application Center, click the Application Center icon. Press the Help.
Quick Help
key >
Download a theme
Depending on your wireless service provider, this feature might not be supported.
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Press the key > Download Themes.
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the
key > Set As Wallpaper.
Supported audio and video file formats
Type File format
Audio
• .mp3
• .m4a
• .wma
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User Guide
Type File format
• .wav
Video
• .mp4
• .mov
• .3gp
• .3gp2
• .avi
• .asf
• .wmv
Quick Help
Transfer a file from your computer to your device using your device as a USB memory drive
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 123
Open, close, or switch between tabs
Do one of the following:
• To open a new tab, in the browser, press the
• To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.
• To switch between tabs, in the browser, press the key > Tabs. Click a tab.
• To close a tab, in the browser, press the
key > Tabs. Click the New Tab icon.
key > Tabs. Highlight a tab. Click the icon.
Reconcile email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
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User Guide
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile check box.
5. Press the
If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
key > Save.
Quick Help
Add a signature to your work email
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
For information about completing this task for a personal email account that you have on your BlackBerry device (such as Google Mail™ or Windows Live™ Hotmail®), visit blackberry.com/docs/smartphones and click BlackBerry Internet Service manuals under the Email Setup Manuals section.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Use Auto Signature check box.
5. In the field that appears, type a signature.
6. Press the
key > Save.
Your signature is added to your email after you send it.

Find important keys

Find out what the keys do and learn how to move around the screen on your BlackBerry® device.
About the Menu key and Escape key
The Menu key on your BlackBerry® device provides you with a full list of available actions for an application. The Menu key and the Escape key help you switch between screens and applications quickly and easily.
Key Actions
Menu key
Escape key
• on the Home screen or in an application, press to open the menu
• on the Home screen or in an application, press and hold to switch applications
• on a menu, press to select a highlighted menu item
• press to return to the previous screen
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User Guide
Key Actions
• press to close a menu
Quick Help
About multitasking
Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While you are playing a song, you might want to switch to the messages application to reply to a message.
There are also shortcuts for most applications that can help you to perform common tasks quickly.
Note: The more applications that you have running, the more memory and battery power your device uses. To optimize the performance of your device, try to close applications when you are finished with them.
Related topics
Keep an application running in the background and switch to another application, 194 Close an application so that it is not running in the background, 194
About the slider and keyboard
The slider enables you to use your BlackBerry® device when it is open or closed. For example, when the slider is closed, you can use the touch screen keyboard to type short responses to messages. When the slider is open, the slide-out keyboard is available for you to type longer messages, access keyboard shortcuts, and type while you view a full screen of content. You can also open the slider to answer a call and to turn on backlighting.
You can use the touch screen keyboard in either portrait or landscape view. If you open the slider when the touch screen keyboard is displayed, the touch screen keyboard disappears and the device displays screens in portrait view. Videos are displayed according to your device's orientation.
Move around the screen
You can move around the screen and select items by either tapping (quickly touching and releasing) the touch screen or by clicking (pressing) the trackpad. You can use the touch screen along with the trackpad for more efficiency and control. For example, you can scroll a web page using the touch screen, then point to and select links using the trackpad.
Task Touch screen Trackpad
Scroll down Slide your finger up Slide your finger down Scroll up Slide your finger down Slide your finger up Move to the next screen Slide your finger to the left quickly Slide your finger to the right quickly Return to the previous screen Slide your finger to the right quickly Slide your finger to the left quickly Highlight an item Touch and hold the item Slide your finger on the trackpad
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User Guide
To see video tutorials about touch screen navigation, on the Home screen or in a folder, click the Setup icon and then click the Tutorials icon.
Quick Help
Select commands using toolbars and pop-up menus
Several menu commands are also available on the screen to help you to perform common actions quickly.
Toolbars
Toolbars are available in most applications, and appear at the bottom of the screen. You can use the toolbar in the Messages application, for example, to quickly search your messages, compose an email, or open or delete the highlighted message.
• To see a description for a toolbar icon, touch and hold the icon.
• To select the command, tap the icon.
Pop-up menus
Pop-up menus are available in most applications, and appear in the center of the screen. You can use the pop-up menu when you are viewing a message, for example, to file, forward, or reply to the message.
• To open a pop-up menu, touch and hold an item on the screen or press and hold the trackpad.
• To select a command, tap the icon or click the trackpad.
• To see additional commands, tap the Full Menu icon.
Zoom and pan screens
You can use both the touch screen and the trackpad to zoom and pan screens such as web pages, pictures, and maps.
Zoom in
• To zoom in, slide two fingers apart on the screen.
• To zoom in to a block of text on a web page, double tap the screen or click the trackpad.
• To zoom in to a picture by one increment, click the trackpad.
Zoom out
• To zoom out, slide two fingers together on the screen.
• To zoom out from a picture by one increment, press the Escape key.
Pan
• When you are zoomed in to a screen, slide your finger on the screen or trackpad in any direction.
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User Guide
Quick Help

Start using your device

Visit the Setup application
The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and set up network connections, such as Wi-Fi® connections and Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your device.
1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.
2. Click a section to change options or to complete a short series of prompts that help you set the options.
Turn on or turn off a network connection
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® device.
On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on a network connection, select the check box beside a connection type.
• To turn off a network connection, clear the check box beside a connection type.
• To turn on the network connections that were turned on previously, click Restore Connections.
Find your phone number
Do one of the following:
• To view your active phone number, from the Home screen, press the tabs.
• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the key. Click the area at the top of the screen, above the tabs. If your wireless service plan supports text messaging,
the first phone number in the list is the phone number that you use to send and receive text messages.
Related topics
About multiple phone numbers, 52
key. Highlight the area at the top of the screen, above the
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view
and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
• Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example,
Windows Live™ Hotmail®) or to create a new email address for your device.
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User Guide
• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your
work email account using the BlackBerry® Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail®) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider.
Quick Help
Feature availability
The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your device.
Device model
Features such as an internal GPS receiver, Wi-Fi® connection capability, and the camera and video camera are dependent on your device model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.
Wireless service plan
A wireless service plan with phone or voice is required for you to use the phone application and to send and receive text messages.
A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages.
For more information, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your device. To view the IT policies that have been set by your administrator, click Security > Security Status Information > IT Policy Viewer.
Wireless service provider
Features such as text messages, location-based services, and some phone features are dependent on your wireless service provider's offerings. For more information, contact your wireless service provider.
Wireless network
The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.
Related topics
Wireless networks that your device connects to, 201 BlackBerry Device Software, 198 Find more information, 20
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User Guide
Quick Help
Wireless synchronization
Reconcile email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2. Press the
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile check box.
5. Press the
If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
Synchronize organizer data over the wireless network
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
key > Options > Email Reconciliation.
key > Save.
1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.
2. If necessary, click a calendar or contact list.
3. Select the Wireless Synchronization check box.
4. Press the
If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
key > Save.
Clock and time zone
Set the date and time
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the
• To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network.
• To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. Change the time or date. Click the trackpad.
3. Do any of the following:
• To receive a prompt when your device detects a new time zone, change the Auto Update Time Zone field to Prompt.
• To have your device update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On.
key > Set Time.
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User Guide
4. Press the key > Save.
Quick Help
Get the date and time from the wireless network automatically
To perform this task, your BlackBerry® device must be connected to the wireless network.
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the key > Set Time.
3. Change the Set Time field to Automatic.
4. Do one of the following:
• To receive a prompt when your device detects a new time zone, change the Auto Update Time Zone field to Prompt.
• To have your device update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On.
5. Press the key > Save.
Connect to a Wi-Fi network
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up Wi-Fi.
3. If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the Show Open networks only check box.
4. Click the Wi-Fi network that you want to connect to.
5. If the Wi-Fi network requires authentication, type a password for the network.
The name of the Wi-Fi network appears at the top of the Home screen.
Bluetooth technology options
Turn on Bluetooth technology
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Select the Bluetooth check box.
To turn off Bluetooth® technology, clear the Bluetooth check box.
Pair with a Bluetooth enabled device
You must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it. For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Bluetooth Options > Add New Device > Search.
3. Click a Bluetooth enabled device.
4. If necessary, do one of the following:
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User Guide
• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code.
• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices.
Related topics
Turn on Bluetooth technology, 19
Change the display font
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Change the font fields.
4. Press the key > Save.
Change the language
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Language.
• To change the display language, change the Display Language field.
• To change the typing language, change the Typing Language field.
• To change the language for voice commands, change the Voice Dialing field.
3. Press the
key > Save.
Quick Help
Find more information
• Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or in
an application menu.
• www.discoverblackberry.com: Find software, applications, and accessories for your device.
• Your wireless service provider web site: Find information about your wireless network or wireless service plan.
• www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr. 88/2003).
Troubleshooting: Basics
I cannot make or receive calls
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
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User Guide
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.
• If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.
Related topics
Fixed dialing and smart dialing, 47 Call waiting, call forwarding, and call blocking, 45 Switch the active phone number, 52
Quick Help
I am not receiving messages
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
• If you created an email address or added an existing email address to your device using the email setup screen in the Setup application, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your device.
• If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the Options icon. Click Advanced Options > Host Routing Table. Press the key > Register Now.
• Verify that data service is turned on.
• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.
• If you have a Wi-Fi® enabled device and if your device uses a software token to connect to a Wi-Fi network or to log in to a VPN, reset your device and connect to the Wi-Fi network or log in to the VPN again.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn on or turn off data service or set roaming options, 203 Turn on or turn off a network connection, 16 Wireless coverage indicators, 201 Change, prioritize, or delete an email filter, 74 Forward messages from a specific email folder to your device, 68
I am not receiving text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
21
User Guide
Quick Help
I cannot save media files
Your BlackBerry® device memory or media card might not have enough available memory to store media files.
Try the following actions:
• If you are trying to save a media file to your device memory, delete old data or messages from your device.
• If you are trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field is not set to Large. Large pictures use more memory than smaller pictures.
Related topics
Delete messages, 65 Move, rename, or delete a file, 101
The battery is not charging
Depending on how you charge your BlackBerry® device, try performing the following actions:
• Verify that the USB cable is securely connected to your device and a USB port.
• Try connecting your device to another USB port on your computer, a USB port on a different computer, a USB hub, or try using a travel charger.
• Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CD that came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry Desktop Software from www.blackberry.com.
• Verify that your computer is not in standby, hibernate, or sleep mode.
• Some USB hubs might not provide enough power. Plug the hub into a power outlet (if available) and reconnect your device.
Email is not reconciling over the wireless network
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email manually. On the Home screen, click the Messages icon. Press the
key > Reconcile Now.
Organizer data is not synchronizing over the wireless network
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.
• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.
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User Guide
The time on my device is incorrect
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the
3. Try one of the following actions:
• If the Set Time field is set to Automatic, press the
• If you have traveled to a different time zone, set the Time Zone field to display the correct time zone.
• If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need
to update the time zone data on your BlackBerry® device. To update the time zone data, press the key > Get Time Zone Updates. For this feature to be supported, your wireless service plan must include data services (such as email messages or browser
service). If your email account uses a BlackBerry® Enterprise Server, you might not be able update your time zone data. For more information, contact your administrator.
key > Set Time.
> Update Time.
I cannot connect to a Wi-Fi network
Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported. Try the following actions:
• Verify that you have turned on the connection to the Wi-Fi network.
• Verify that you are in a Wi-Fi coverage area.
• If the Wi-Fi network does not appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name, try connecting to the Wi-Fi network manually.
• In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct.
• If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry device to scan for available Wi-Fi networks.
• If your wireless service provider supports UMA, verify that your connection preference is not set to Mobile Network Only.
• If your email account uses a BlackBerry® Enterprise Server, your device might prevent you from connecting to certain wireless access points. For more information, contact your administrator.
• If you are using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup™, and that it has been set to send its profile. Verify that another device is not also attempting to connect at the same time, and that not more than one access point within range is in this mode.
• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server.
• If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your device.
Quick Help
Related topics
Turn on or turn off a network connection, 16 Connect to a Wi-Fi network, 19 Connect to a Wi-Fi network manually, 208
I cannot pair with a Bluetooth enabled device
Try the following actions:
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User Guide
• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device.
• If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.
• If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. Many car kits need to discover your BlackBerry device rather than your BlackBerry device discovering the car kit. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Options. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your BlackBerry device for 2 minutes.
• Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Bluetooth Options. Highlight a Bluetooth enabled device. Press the key > Device Properties. Clear the Encryption check box. Press the key > Save.

Discover the Home screen

Change the theme, and wallpaper, and organize with folders.
Switch themes
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. In the Theme section, click a theme.
4. Click Activate.
Quick Help
To delete a theme, click the theme. Click Delete.
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the
key > Set As Wallpaper.
Add, change, or delete a folder on the Home screen
On the Home screen, do one of the following:
• To add a folder, press the key > Add Folder. Type a name for the folder. To change the folder icon style, click the folder icon. Click a folder icon style. Click Add.
• To change a folder, highlight a folder. Press the
• To delete a folder, highlight a folder. Press the key > Delete.
24
key > Edit Folder. Change the folder name or folder icon style. Click Save.
User Guide
Find or hide an application icon
Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following:
• To see all your application icons, press the key > All.
• To hide an application icon, highlight the icon. Press the
• To show all hidden application icons, press the key > Show All.
• To stop hiding an application icon, highlight the icon. Press the field.
key > Hide.
key > Hide. A check mark should not appear beside the Hide
Change what happens when you type on the Home screen
Depending on your typing input language, you might not be able to use shortcut keys to open applications.
1. On the Home screen, press the key > Options.
• To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.
• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
2. Press the
key > Save.
Quick Help

Personalize your device

Make your BlackBerry® device your own by setting preferred options and adding your personal information.
Automatic shutoff and lock
Set a device password
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Password.
3. Select the Enable check box.
4. Click Set Password.
5. Type a password.
6. Press the
To turn off your BlackBerry® device password, clear the Enable check box.
Set your device to turn on and turn off automatically
1. On the Home screen or in a folder, click the Options icon.
key > Save.
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User Guide
2. Click Device > Auto On/Off.
3. Select the Weekday check box.
4. Specify the times when your BlackBerry® device should turn on and turn off on weekdays.
5. Select the Weekend check box.
6. Specify the times when your device should turn on and turn off on weekends.
7. Press the key > Save.
Navigation and typing
Change the display font
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. Change the font fields.
4. Press the key > Save.
Change the language
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Language.
• To change the display language, change the Display Language field.
• To change the typing language, change the Typing Language field.
• To change the language for voice commands, change the Voice Dialing field.
3. Press the
key > Save.
Quick Help
Set the cursor speed
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Keyboard.
3. Change the Key Rate field.
4. Press the key > Save.
Set the trackpad sensitivity
You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing and Input > Trackpad Sensitivity.
3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.
4. Press the
26
key > Save.
User Guide
Quick Help
Assign an application to a Convenience key
Your BlackBerry® device has one or more Convenience keys on the side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Convenience Keys.
3. Change the Convenience Key Opens field.
4. Press the
key > Save.
Add a signature to your work email
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
For information about completing this task for a personal email account that you have on your BlackBerry device (such as Google Mail™ or Windows Live™ Hotmail®), visit blackberry.com/docs/smartphones and click BlackBerry Internet Service manuals under the Email Setup Manuals section.
1. On the Home screen, click the Messages icon.
2. Press the
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Use Auto Signature check box.
5. In the field that appears, type a signature.
6. Press the key > Save.
key > Options > Email Preferences.
Your signature is added to your email after you send it.
Add a message that appears when your device is locked
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Message on Lock Screen.
3. Type the text that you want to appear on the screen when your device is locked.
4. Press the
key > Save.
File transfer and download
Transfer a file from your computer to your device using your device as a USB memory drive
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
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User Guide
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 123
Quick Help
About adding applications
Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.
Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an application over the wireless network. For more information, contact your wireless service provider.
BlackBerry App World
If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.
To download BlackBerry App World, visit www.blackberryappworld.com.
For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the key >
Help.
BlackBerry Desktop Software
If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.
To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.
For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.
Application Center
If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.
For more information about managing applications using the Application Center, click the Application Center icon. Press the Help.
key >
28
User Guide
Quick Help
Phone options
Change your ring tone, notifiers, or reminders
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds > Sounds for Selected Profile > Ring Tone.
• Click a tone.
• To use a tone that is on your BlackBerry® device or on a media card, click Select Music. Find and click an audio file.
3. Press the
Add a contact alert
You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds > Sounds for Contacts > Add Contact Alert.
3. In the Name field, type the name of the contact alert.
4. In the Contacts field, type the name of the contact.
5. Click a contact.
6. Change the ring tone and alert information for calls and messages.
7. Press the key > Save.
key > Save.
To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.
Set up speed dial for a contact
1. From the Home screen, press the Send key.
2. Press the key > View Speed Dial List.
3. In the Speed Dial Numbers list, click an unassigned key.
4. Click a contact.
5. If necessary, click a phone number for the contact.
To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the key that you assigned to the contact.
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.
1. From the Home screen, press the key.
2. Press the
3. Change the Default Call Volume field.
key > Options > In-call Settings.
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User Guide
4. Press the key > Save.
Quick Help
Contact options
Add a contact
• To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact. Type the contact information. Press the key > Save.
• To add a contact from a message, call log, or web page, highlight the contact name, number, or email address. Press the key > Add to contacts. If necessary, add contact information. Press the
Change or delete a contact picture
1. On the Home screen, click the Contacts icon.
2. Highlight a contact.
3. Press the
4. Highlight the contact picture.
• To change the contact picture, press the
• To delete the contact picture, press the > Delete Picture.
5. Press the key > Save.
key > Edit.
key > Replace Picture. Highlight a picture. Press the key > Select.
key > Save.
Map options
Add a bookmark for a location or route
1. On the Home screen, click the Maps icon.
2. On a map, press the key > Add As Favorite > OK.
Clock options
Change the clock face
You can set a different clock face for the clock, stopwatch and timer.
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the
3. Change the Clock Face field, Stopwatch Face field or Timer Face field.
4. Press the
Turn on the alarm
1. On the Home screen or in the Applications folder, click the Clock icon.
30
key > Options.
key > Save.
User Guide
2. Press the key > Set Alarm.
3. On the trackpad, slide your finger up or down to highlight On or Weekdays.
4. Click the trackpad.
At the top of the Home screen, a clock indicator appears.
To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar application.
Related topics
Turn off your device, 219

Ask a question online on page

Quick Help
31
User Guide

Shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

BlackBerry basics shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
Move the cursor Slide your finger on the trackpad. Move back a screen Press the key.
Return to the Home screen when you are not on a call
View more applications on the Home screen Click All Open a menu in an application to access options and available
actions Move to a list item or menu item Type the first letter of the item. Select a highlighted menu item Press the key.
View available values in a field Press the Alt key. Switch between the selected sound profile and the Vibrate sound
profile Delete a highlighted item Press the Backspace/Delete key.
Press the key.
Press the key.
Press and hold the Q key.
Shortcuts

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
Change your ring tone From the Home screen, press the key. Press the key > Phone Ring
Tones.
Check your voice mail Press and hold 1. Send an incoming call to voice mail when your
BlackBerry® device is inserted in a holster Set up speed dial for a contact From the Home screen or in the phone application, press and hold the key that you
Add an extension to a phone number Press the Alt key and X. Type the extension number.
32
Press and hold the Volume Down key on the right side of your device.
would like to assign speed dial to.
User Guide
Type a letter in a phone number field Press the Alt key and the letter key. Insert a plus sign (+) when typing a phone number Press O Turn on or turn off the speakerphone during a call Press the key on the keyboard. Stop listening to a call with a wireless headset Press the key on the keyboard. Change the active phone number From the Home screen, press the key. Click your phone number at the top of
the screen. Click a phone number.
Shortcuts

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
In a message
Reply to a message Press R Reply to all in an email or a PIN message Press L Forward a message Press F File an email message Press I View or hide the email address of a contact Highlight the contact in the To or From field. Press Q. Move to the last cursor position after you close and reopen a received
email or PIN message Move to the next message Press N Move to the previous message Press P
Press G
In your message inbox
Open a message Press the key. Compose a message from a message inbox Press C Mark a message as opened or unopened Press the Alt key and U. Add a flag to a message Press W View all flagged messages Press the Alt key and F. View received messages and received call logs Press the Alt key and I. View sent messages Press the Alt key and O. View voice mail messages Press the Alt key and V. View text messages Press the Alt key and S. View call logs Press the Alt key and P.
33
User Guide
View all your messages Press the key.
Move around your message inbox
Move up a screen Press the Shift key and the Space key. Move down a screen Press the Space key. Move to the top of a message inbox Press T Move to the bottom of a message inbox Press B Move to the next unopened item Press U Move to the next related message Press J Move to the previous related message Press K

Typing shortcuts for the touch screen keyboard

Depending on the typing input language that you are using, some shortcuts might not be available.
Shortcuts
Show the keyboard Tap a text field or tap the Show Keyboard icon at the bottom of the
screen.
Hide the keyboard Touch the top of the keyboard and slide your finger quickly down the
screen.
Insert a period Tap the Space key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Tap the Space key. Capitalize a letter Tap the Shift key. Tap the letter key. Turn on CAP lock Touch and hold the Shift key until the lock indicator appears on the
key. To turn off CAP lock, tap the Shift key again.
Type a symbol Tap the Symbol key. Tap the letter key. Type an accented character Touch and hold the letter key. Tap the accented character that appears
on the screen.
Type a number in a text field Tap the 123 key. Tap the number key. Type a number in a number field Tap a number key. You do not need to tap the 123 key. Turn on NUM lock Touch and hold the 123 key until the lock indicator appears on the key.
To turn off NUM lock, tap the 123 key again.
Move the cursor to edit text Touch the text. Your BlackBerry® device displays a frame around the
cursor. To move the cursor one character at a time, touch the cursor frame and slide your finger.
34
User Guide
Change the typing input language When you are using your device in landscape view or in portrait view
with the full keyboard, tap the globe icon. Tap an input language.
Shortcuts

Typing shortcuts for the slide-out keyboard

Depending on the typing input language that you are using, some shortcuts might not be available.
Insert a period Press the Space key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the Space key. Capitalize a letter Press and hold the letter key until the capitalized letter appears. Turn on CAP lock Press the Alt key and the Right Shift key. To turn off CAP lock, press
the Left Shift key or Right Shift key. Type a symbol Press the Symbol key. Type the letter that appears below the symbol. Type the alternate character on a key Press the Alt key and the character key. Type an accented or special character Press and hold the letter key and, on the trackpad, slide your finger
left or right. For example, to type ü, press and hold U and slide your
finger left until ü appears. Release the letter key when the accented
or special character appears. Type a number in a text field Press and hold the Alt key and press the number key. Type a number in a number field Press a number key. You do not need to press the Alt key. Turn on NUM lock Press the Alt key and the Left Shift key. To turn off NUM lock, press
the Left Shift key or Right Shift key. Highlight a line of text Press the Left Shift key or Right Shift key and, on the trackpad, slide
your finger up or down. Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad, slide
your finger left or right. Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/
Delete key. Copy highlighted text Press the Alt key and click the trackpad. Paste text Press the Left Shift key or Right Shift key and click the trackpad.

File and attachment shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
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User Guide
Search for text in a file or an attachment Press F Move to the last cursor position after closing and reopening a file or
an attachment
In a spreadsheet
Move to a specific cell Press G View the content of a cell Press the Space key Switch worksheets Press V. Highlight a worksheet. Press the Enter key. View or hide columns or rows Press H
In a presentation
Switch presentation views Press M Move to the next slide when viewing a presentation in slide view Press N Move to the previous slide when viewing a presentation in slide view Press P Move to the last cursor position after closing and reopening a
presentation that you were viewing in text view or in text and slide view
Press G
Press G
Shortcuts

Media shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
Audio and video files
Pause an audio or video file Press the key. Resume playing an audio or video file Press the key. Play the next song Press and hold the Volume Up key on the right side of your device. Play the previous song Press and hold the Volume Down key on the right side of your device. Turn the audio boost feature on if you are using a headset When playing an audio or a video file, press the Volume Up key until
you reach the highest volume setting, and then press the Volume
Up key four times quickly.
Pictures
Zoom in Press 3 Zoom out Press 9
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User Guide
Zoom to the original size Press 7 Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Return to the center Press 5 Rotate Press L Fit to the screen size Press 1
Camera and video camera
Zoom in Press the Volume Up key. Zoom out Press the Volume Down key. Take a picture Press the Convenience key. Change the flash setting for a picture or turn on low-light mode for
a video
Press the Space key.
Shortcuts

Browser shortcuts

To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available.
Insert a period (.) in the web address field Press the Space key. Insert a slash mark (/) in the web address field Press the Shift key and the Space key. Stop loading a web page Press the Escape key. Close the browser Press and hold the Escape key.
On a web page
Quickly switch between tabs Press W Zoom in to a web page Press I Zoom out from a web page Press O Go to the start page Press G Return to the home page Press H Open the bookmark list Press K
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User Guide
Add a bookmark Press A View a list of web pages that you have visited
recently Refresh a web page Press R Find text on a web page Press F. To find the next instance of the text, press V. Open the browser options Press S
Move around a web page
Move up a screen Press the Shift key and the Space key. Move down a screen Press the Space key. Move to the top of a web page Press T Move to the bottom of a web page Press B
Press Y

Calendar shortcuts

Shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
For shortcuts to work in Day view, in the general calendar options, clear the Enable Quick Entry check box.
Schedule an appointment Press C Change to Agenda view Press A Change to Day view Press D Change to Week view Press W Change to Month view Press M Move to the next day, week, or month Press the Space key. Move to the previous day, week, or month Press the Shift key and the Space key. Move to the current date Press T Move to a specific date Press G

Search shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
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User Guide
Search for an item on your BlackBerry® device Start typing on the Home screen. Search for a contact in a list of contacts Type part or all of a contact name, or type initials separated by a space. Search for text in a message Press S Search for text in a file or an attachment Press F Search for text on a web page Press F Search for text in a presentation Press F
Note: You can change what happens when you type on the Home screen.
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
Shortcuts

Troubleshooting: Shortcuts

I cannot use a shortcut
Depending on the typing input language that you are using, some shortcuts might not be available.
Try changing the typing input language.
Related topics
Change the language, 20
39
User Guide

Phone

Phone basics

Find your phone number
Do one of the following:
• To view your active phone number, from the Home screen, press the key. Highlight the area at the top of the screen, above the tabs.
• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the
the first phone number in the list is the phone number that you use to send and receive text messages.
Related topics
About multiple phone numbers, 52
Make a call
1. Do one of the following:
• If your BlackBerry® device is unlocked, press the key.
• If your device is locked and you do not want to unlock it, press the
2. Type a phone number or contact name.
3. Press the key.
key. Click the area at the top of the screen, above the tabs. If your wireless service plan supports text messaging,
key > Place Call.
Phone
To end the call, press the key.
Related topics
Add a pause or a wait to a phone number, 155 Available voice commands, 58 Turn on dialing from the Lock screen, 52
Answer a call
Press the
To end a call, press the key.
Related topics
Change your ring tone, notifiers, or reminders, 10
40
key.
User Guide
Answer a second call
Depending on your wireless service provider and wireless network, this feature might not be supported. During a call, press the key.
• To answer the incoming call and place the current call on hold, click Answer - Hold Current.
• To answer the incoming call and end the current call, click Answer - Drop Current.
Phone
To return to the first call, press the
key > Swap or Flash.
Change your ring tone, notifiers, or reminders
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds > Sounds for Selected Profile > Ring Tone.
• Click a tone.
• To use a tone that is on your BlackBerry® device or on a media card, click Select Music. Find and click an audio file.
3. Press the key > Save.
Mute a call
During a call, press the
To turn off mute, press the key again.
key on the top of your device.
Place a call on hold
If your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold. During a call, press the
To resume a call, press the key > Resume.
key > Hold.
Turn on the speakerphone
CAUTION: Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information,
see the Safety and Product Information booklet for your device. During a call, press the key on the keyboard.
Related topics
Bluetooth technology, 212
Dial an extension
1. Press the X key.
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User Guide
2. Type the extension number.
Phone
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.
• To type a number, press a number key.
• To type a letter, press and hold the Alt key. Press the letter key.
Switch applications during a call
During a call, press the key > Switch Application.
Note: If you switch to a different application and you want to end the call, press the key.
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your device model, you might be able to use a headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.
For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls and Emergency Callback Mode
If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112).
Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.
If your device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback Mode, you cannot send and receive messages or browse web pages.
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User Guide
If your device supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to find your approximate location.
Phone
Make an emergency call
Do one of the following:
• If your screen or BlackBerry® device is unlocked, from the Home screen, press the key. Type the emergency number. Press the
key.
• If your device is locked, press the key > Emergency. Press the key.
• If your screen is locked, press the key.
key on the top of your device. Press the key. Type the emergency number. Press the

Volume

Adjust the volume
• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.
• To decrease the volume, press the Volume Down key on the right side of your device.
• To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you press the key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.
Related topics
Mute a call, 41 Amplify the volume using the audio boost feature, 108 Improve sound quality for media files, 108
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.
1. From the Home screen, press the
2. Press the key > Options > In-call Settings.
3. Change the Default Call Volume field.
4. Press the key > Save.
key.
Improve sound quality during a call
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. During a call, press the
2. Select a bass or treble option.
key > Enhance Call Audio.
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User Guide
Phone
Improve sound quality for all calls
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. From the Home screen, press the key.
2. Press the
3. Change the Phone Call Audio field or Headset Call Audio field.
4. Press the key > Save.
key > Options > Enhanced Audio.

Voice mail

About your voice mail greeting and voice mail password
Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information, contact your wireless service provider.
Check your voice mail
Depending on your theme, you might be able to check your voice mail from the Home screen.
1. From the Home screen, press the key.
2. Press the key > Call Voice Mail.
Change the voice mail access number and password
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.
Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail is not updated in your voice mail system.
1. From the Home screen, press the Send key.
2. Press the
3. Type a voice mail access number and a password.
4. Press the key > Save.
key > Options > Voice Mail.
Change how many times your device rings before the call goes to voice mail
To change how many times your BlackBerry® device rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.
1. Call your wireless service provider's voice mail system.
2. Listen to your options and follow the audible prompts.
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User Guide
Phone

Speed dial

Set up speed dial for a contact
1. From the Home screen, press the Send key.
2. Press the key > View Speed Dial List.
3. In the Speed Dial Numbers list, click an unassigned key.
4. Click a contact.
5. If necessary, click a phone number for the contact.
To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the key that you assigned to the contact.
Change the contact that is assigned to a speed dial key
1. From the Home screen, press the
2. Press the key > View Speed Dial List.
3. Highlight a contact or phone number.
4. Press the
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial key.
• To delete the contact from the Speed Dial Numbers list, click Delete.
key.
key.

Call waiting, call forwarding, and call blocking

Turn on call waiting
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. From the Home screen, press the key.
2. Press the
3. Select the Enabled check box.
4. Press the key > Save.
To turn off call waiting, clear the Enabled check box.
key > Options > Call Waiting.
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User Guide
About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.
For more information, contact your wireless service provider.
Forward calls
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. From the Home screen, press the key.
2. Press the
• To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls field to a
call forwarding number.
• To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number.
3. Press the key > Save.
Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.
To stop forwarding calls, change the Forward Calls field to Never.
key > Options > Call Forwarding.
Phone
Add, change, or delete a call forwarding number
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. From the Home screen, press the Send key.
2. Press the
3. Press the key.
• To add a call forwarding number, click New Number. Type a phone number. Press the
• To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Change the phone number. Press the
• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.
4. Press the key > Close.
key > Options > Call Forwarding.
key on the keyboard.
key on the keyboard.
About call blocking
The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.
46
User Guide
To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported.
Phone
Block calls
To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.
1. From the Home screen, press the key.
2. Press the
3. Highlight a call blocking option.
4. Press the key > Enable.
5. Type your call blocking password.
key > Options > Call Barring.
To stop blocking calls, highlight a call blocking option. Press the
key > Disable.
Change the call blocking password
1. From the Home screen, press the key.
2. Press the
3. Press the key > Change Password.
key > Options > Call Barring.

Fixed dialing and smart dialing

Depending on your wireless service provider and wireless network, this feature might not be supported.
About fixed dialing
If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112).
If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list.
To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.
Turn on fixed dialing
To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
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User Guide
1. From the Home screen, press the key.
2. Press the
3. Press the key > Enable FDN Mode.
4. Type your PIN2 code.
5. Press the
To turn off fixed dialing, press the key > Disable FDN Mode.
key > Options > FDN Phone List.
key on the keyboard.
Add, change, or delete a contact in your fixed dialing list
To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
1. From the Home screen, press the Send key.
2. Press the key > Options > FDN Phone List.
• To add a contact, press the
• To change a contact, press the key > Edit. Change the contact information.
• To delete a contact, highlight a contact. Press the
3. Press the key > Save.
key > New. Type your PIN2 code. Press the key. Type a name and phone number.
key > Delete.
Phone
About smart dialing
With the smart-dialing feature, you can set a default country code and area code for phone numbers so that you do not have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set. Some country codes are not supported by the smart-dialing feature.
In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently so that you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from that organization to your contact list, when you add their phone numbers, you can type only the extensions instead of typing out the main phone number for the organization.
Set the default country code and area code
1. From the Home screen, press the
2. Press the key > Options > Smart Dialing.
3. Set the Country Code and Area Code fields.
4. If necessary, set the Local Country Code field and International Dialing Digits field.
5. In the National Number Length field, set the default length for phone numbers in your country.
6. Press the
Note: When you determine the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.
key > Save.
key.
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User Guide
Phone
Set options for dialing extensions
1. From the Home screen, press the key.
2. Press the
3. In the Number field, type the main phone number for an organization.
4. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.
5. In the Extension Length field, set the default length for extensions.
6. Press the key > Save.
key > Options > Smart Dialing.

Conference calls

About conference calls
You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.
Make a conference call
Depending on your wireless service provider or your wireless service plan, this feature might not be supported.
If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.
1. During a call, press the
2. Type a phone number or highlight a contact.
3. Press the key.
4. During the new call, press the
5. To join another contact to the call, repeat steps 1 to 4.
Related topics
Place a call on hold, 41
key > Add Participant.
key to join your first contact to the conference call.
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Type X and the access code.
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User Guide
Phone
Speak privately with a contact during a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.
1. During a conference call, press the key > Split Call.
2. Click a contact.
To return to the conference call, press the
key > Join.
Disconnect a contact from a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.
1. During a conference call, press the key > Drop Call.
2. Click a contact.
Leave a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.
If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported.
During a conference call, press the
key > Transfer or Flash

Call logs

About call logs
Call logs appear in the phone application and show the status of recent calls by showing either a missed call indicator, placed call indicator or received call indicator. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more information about the exact duration of a call, contact your wireless service provider.
The phone list view option allows you to sort how call logs appear in the phone application. Depending on how you set your call logging options, you can also view call logs in the messages application. Depending on your theme, when you miss a call, a missed call indicator might also appear at the top of the Home screen.
You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your BlackBerry® device for 30 days.
50
User Guide
Send a call log
1. From the Home screen, press the key.
2. Click the call log icon.
3. Highlight a call log.
4. Press the
5. Press the key > Forward.
key > View > View History.
Delete call logs
1. From the Home screen, press the
2. Press the key > Delete.
key.
Add, change, or delete call log notes
1. From the Home screen, press the key.
2. Click the call log icon.
3. Highlight a call log.
4. Press the
5. Click a call log.
6. Press the key.
• To add notes, click Add Notes. Type call notes.
• To change notes, click Edit Notes. Change the call notes.
• To delete notes, click Edit Notes. Press the
7. Press the key > Save.
key > View > View History.
Phone
key > Clear Field.
View call logs in the Messages application
1. From the Home screen, press the
2. Press the key > Options > Call Logs and Lists.
• To show recent and missed calls in the Messages application, select the All Calls option.
• To hide call logs in the Messages application, select the None option.
key.
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User Guide
Phone

Multiple phone numbers

About multiple phone numbers
When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your device if one of the following situations applies:
• Your device uses a SIM card and your SIM card supports more than one phone number.
• Your wireless service provider has set up your device to support more than one phone number.
• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number.
If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has set up your device to support more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you can receive calls to all phone numbers.
If your wireless service plan supports SMS text messaging and MMS messaging, the first phone number that appears in the drop-down list at the top of the screen in the phone application is the phone number that you use to send and receive SMS text messages and MMS messages.
You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.
Switch the active phone number
1. From the Home screen, press the
2. Click the area at the top of the screen, above the tabs.
3. Click the phone number that you want to set as the active phone number.
key.

Phone options

Turn on dialing from the Lock screen
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Password.
3. Select the Allow Outgoing Calls While Locked check box.
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User Guide
4. Press the key > Save.
Sort phone numbers or contacts on the Phone screen
1. From the Home screen, press the
2. Press the key > Options > Call Logs and Lists.
• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.
• To sort contacts alphabetically by contact name, change the Phone List View field to Name.
• To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.
3. Press the
key > Save.
key.
Hide or display your phone number when you make calls
Your wireless network can override the option that you choose.
1. From the Home screen, press the key.
2. Press the key > Options > In-call Settings.
• To hide your phone number when you make calls, change the Restrict My Identity field to Always.
• To display your phone number when you make calls, change the Restrict My Identity field to Never.
• To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined.
3. Press the
key > Save.
Phone
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. On the Home screen, click the application icon for an application that prompts you before you delete items.
2. Press the key > Options.
3. If necessary, click General Options.
4. Clear the Confirm Delete check box.
5. Press the
key > Save.
Change how you answer or end calls with the holster or the slider
1. From the Home screen, press the key.
2. Press the
• To answer calls automatically when you remove your BlackBerry® device from the holster or when you open the slider, change the Auto Answer Calls field to Out of Holster, Slide Open, or Both.
• To stop answering calls automatically when you remove your device from the holster or when you open the slider, change the Auto Answer Calls field to Never.
• To end calls automatically when you insert your device in the holster or when you close the slider, change the Auto End Calls field to Into Holster, Slide Close, or Both.
key > Options > In-call Settings.
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User Guide
• To stop ending calls automatically when you insert your device in the holster or when you close the slider, change the Auto End Calls field to Never.
3. Press the key > Save.
Phone
Reset a call timer
A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider.
1. From the Home screen, press the
2. Press the key > Status > Last Call or Total Calls > Clear Timer.
3. Press the
key > Save.
key.
About hearing aid mode
In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils.
Turn on hearing aid mode
1. From the Home screen, press the key.
2. Press the
3. Change the Mode Enabled field to Telecoil.
4. Press the key > Save.
key > Options > Hearing Aid Mode.
The H-T telecoil indicator appears at the top of the Home screen.
About TTY support
When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit
www.shopblackberry.com.
Turn on TTY support
1. From the Home screen, press the key.
2. Press the
3. Change the TTY Mode field to Yes.
54
key > Options > TTY.
User Guide
4. Press the key > Save.
A TTY indicator appears in the connections area at the top of the Home screen.
To turn off TTY support, change the TTY Mode field to No.

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
Change your ring tone From the Home screen, press the key. Press the key > Phone Ring
Tones.
Check your voice mail Press and hold 1. Send an incoming call to voice mail when your
BlackBerry® device is inserted in a holster Set up speed dial for a contact From the Home screen or in the phone application, press and hold the key that you
Add an extension to a phone number Press the Alt key and X. Type the extension number. Type a letter in a phone number field Press the Alt key and the letter key. Insert a plus sign (+) when typing a phone number Press O Turn on or turn off the speakerphone during a call Press the key on the keyboard. Stop listening to a call with a wireless headset Press the key on the keyboard. Change the active phone number From the Home screen, press the key. Click your phone number at the top of
Press and hold the Volume Down key on the right side of your device.
would like to assign speed dial to.
the screen. Click a phone number.
Phone

Troubleshooting: Phone

I cannot make or receive calls
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
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• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.
• If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.
Related topics
Fixed dialing and smart dialing, 47 Call waiting, call forwarding, and call blocking, 45 Switch the active phone number, 52
Phone
My phone number appears as Unknown in the Phone application
If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > SIM Card.
3. Highlight the phone number.
4. Press the key > Edit SIM Phone Number.
5. Type your phone number.
6. Click OK.
I cannot check my voice mail
Try performing the following actions:
• If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number.
• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.
I cannot make calls using a voice command
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
• Verify that your screen is unlocked.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.
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Related topics
Bluetooth technology, 212 Change the language for voice commands, 59
Phone
I cannot change the number of times that my device rings
Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® device rings before the call is picked up by voice mail. For more information, contact your wireless service provider.
Some features are not available on my device
The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless service plan.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit
www.blackberry.com/go/devices.
Related topics
Feature availability, 17
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Voice commands

Voice commands

Perform an action using a voice command

1. On the Home screen or in a folder, click the Voice Dialing icon.
2. After the beep, say a voice command.

Available voice commands

"Call <contact name or phone number>"
Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot make calls to emergency numbers using voice commands.
"Call <contact name> <phone number type>"
Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work phone number and a mobile phone number, you can say "Call <contact name> work" to call the work phone number.
"Call extension <extension number>"
Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company.
"Check my phone number"
If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number.
"Check signal strength"
Say this voice command to check your wireless coverage level.
"Check network"
Say this voice command to check the wireless network that your device is connected to.
"Check battery"
Say this voice command to check the battery power level.
"Repeat"
Say this voice command to have the last voice prompt repeated to you.
"Cancel"
Say this voice command to close the voice dialing application.
Related topics
Set options for dialing extensions, 49
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User Guide
Voice commands

Change the language for voice commands

When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command.
1. On the Home screen or in a folder, click the Options icon.
2. Click Typing & Input > Language and Text Input.
3. Change the Voice Dialing Language field.
4. Press the key > Save.

Turn off choice lists for voice commands

If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.
1. On the Home screen or in a folder, click the Options icon.
2. Click Call Management > Voice Dialing.
3. Set the Choice Lists field to Always Off.
4. Press the
key > Save.

Change the options for voice prompts

After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen.
1. On the Home screen or in a folder, click the Options icon.
2. Click Call Management > Voice Dialing.
• To turn off voice prompts, change the Audio Prompts field to No Prompts.
• To turn on voice prompts, change the Audio Prompts field to Basic Prompts.
• To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the Audio Prompts field to Detailed Prompts.
3. Press the
key > Save.

Improve voice recognition

You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.
1. On the Home screen or in a folder, click the Options icon.
2. Click Call Management > Voice Dialing.
3. In the Voice Adaptation section, click Start.
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4. Complete the instructions on the screen.
Voice commands

Troubleshooting: Voice dialing

I cannot make calls using a voice command
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
• Verify that your screen is unlocked.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.
Related topics
Bluetooth technology, 212 Change the language for voice commands, 59
My device does not recognize names or numbers in voice commands
Try performing the following actions:
• Say the first name and the last name of your contact.
• Improve voice recognition of numbers.
Related topics
Improve voice recognition, 59
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Messages

Messages

Email

Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view
and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
• Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example,
Windows Live™ Hotmail®) or to create a new email address for your device.
• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your
work email account using the BlackBerry® Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail®) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider.
Composing and sending email
Send an email
1. On the Home screen, click the Messages icon.
2. Press the
3. In the To field, type an email address or a contact name.
4. Type a message.
5. Press the
Related topics
Search for a contact in your organization's address book, 156 Personal distribution lists, 159
Resend a message
You cannot change a text message before you resend it. In a sent message, press the key.
• To change the message, click Edit. Change the message. Press the
• To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the
key > Compose Email.
key > Send.
key > Send.
key > Send.
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• To resend the message without changing it, click Resend.
Reply to or forward an email or PIN message
In a message, press the key.
• To reply to a message, click Reply or Reply to All.
• To forward a message, click Forward or Forward As.
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. Press the
2. Do any of the following:
• To accept the suggested spelling, click a word in the list that appears.
• To ignore the suggested spelling, press the key.
• To ignore all instances of the suggested spelling, press the
• To add the word to the custom dictionary, press the key > Add To Dictionary.
• To stop checking spelling, press the
key > Check Spelling.
key > Ignore All.
key > Cancel Spell Check.
Save a draft of a message
When you are composing a message, press the
key > Save Draft.
Messages
Attach a file to an email
To attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
When you are composing an email, press the
• To attach a file that is saved on your BlackBerry device or media card, find and click the file.
• To attach a file that is saved on your organization's network, press the credentials that you use to connect to your organization's network.
key > Attach > File.
key > Go To. Find and click the file. If necessary, type the
Attach a contact to a message
You can attach a contact to an email, a PIN message, or a text message.
1. When you are composing a message, press the key > Attach > Contact.
2. Find and highlight a contact.
3. Press the
key > Continue.
Add a signature to your work email
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
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For information about completing this task for a personal email account that you have on your BlackBerry device (such as Google Mail™ or Windows Live™ Hotmail®), visit blackberry.com/docs/smartphones and click BlackBerry Internet Service manuals under the Email Setup Manuals section.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Use Auto Signature check box.
5. In the field that appears, type a signature.
6. Press the
Your signature is added to your email after you send it.
key > Save.
Messages
Change or remove your signature
If you added an email account to your BlackBerry® device, such as a Windows Live™ Hotmail® email account, or created a BlackBerry email address using the BlackBerry® Internet Service, you can change the signature that appears on your email. Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen or in the Setup folder, click the Email Accounts icon.
2. On the Email Accounts screen, highlight an email address.
3. Press the key > Edit.
4. In the Signature field, type a new signature or clear the Signature field.
5. Press the
6. If necessary, type the password for your email address.
7. If necessary, click OK until the Email Accounts screen appears.
key > Save.
Change the email address that you use to send messages or meeting invitations
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Default Services.
3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.
4. Press the key > Save.
Delete the disclaimer from an email
If your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to your email after you send it.
When you are composing an email, press the key > Remove Disclaimer.
To add the disclaimer again, press the key > Add Disclaimer.
Delete the original text from a reply message
When you are replying to a message, press the
key > Delete Original Text.
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Set the importance level for a message
You can set the importance level for an email, a PIN message, or a text message.
1. When you are composing a message, press the
2. Change the Importance field.
3. Press the
key > Save.
key > Options.
Blind carbon copy a contact
You can blind carbon copy a contact in an email or a PIN message. When you are composing an email or a PIN message, press the
key > Add Bcc.
Stop a message from sending
You can stop a message from sending only if a clock icon appears beside the message.
1. On the Home screen, click the Messages icon.
2. Highlight the message.
3. Press the key > Delete.
Viewing and replying to email
Messages
About email account icons
Depending on your email setup option, you might be able to associate your BlackBerry® device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple email account icons might appear on your device, in addition to the main Messages icon. For more information about associating your device with more than one email account, visit
www.blackberry.com/go/docs and click BlackBerry Internet Service.
Depending on your theme, a separate icon might appear for text messages.
Search for text in a message, in a file, or on a web page
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1. In a message, in a file, in an attachment, or on a web page, press the
2. Type the text.
3. Press the Enter key.
To search for the next instance of the text, press the
key > Find Next.
key > Find or Find on Page.
View email in plain text format
1. On the Home screen, click the Messages icon.
2. Press the
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key > Options > Email Preferences.
User Guide
3. If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Enable HTML Email check box.
5. Press the key > Send.
View an address instead of a display name
In a message, press the key > Show Address.
To view the display name again, press the key > Show Name.
Mark a message as opened or unopened
On the Home screen, click the Messages icon.
• To mark a message as opened or unopened, highlight the message. Press the key > Mark Opened or Mark Unopened.
• To mark all messages that are prior to a specific date as opened, highlight a date field. Press the key > Mark Prior Opened.
Save a message
1. On the Home screen, click the Messages icon.
2. Highlight a message.
3. Press the key > Save.
Messages
Delete messages
On the Home screen, click the Messages icon.
• To delete a message, highlight the message. Press the
• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. Press the key > Delete Messages.
• To delete all messages prior to a certain date, highlight a date field. Press the
Note: Email that you delete using the Delete Prior menu item is not deleted from the email application on your computer during email reconciliation.
key > Delete.
key > Delete Prior > Delete.
About flags
You can add flags to email that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry® device reminds you to return to the email.
If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags, changes that you make to flags on your device should be reflected in the email application on your computer. Likewise, changes that you make to flags in the email application on your computer should be reflected on your device.
If wireless email reconciliation is turned off, you can still manage flags for email on your device.
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Messages
Add, change, or remove a flag
When you are composing or viewing an email, press the
• To add a flag, click Flag for Follow Up. Set the flag properties. Press the
• To change a flag, click Flag Properties. Change the flag properties. Press the key > Save.
• To remove a flag, click Clear Flag.
Note: If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® device and are not sent to the recipient.
key.
key > Save.
Change how a message inbox displays messages
1. On the Home screen, click the Messages icon.
2. Press the
• To change the order of the subject line and sender, change the Display Order field.
• To change how messages are separated, change the Separators field.
3. Press the key > Save.
key > Options > Message Display and Actions.
Group email by subject
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Change the Display Style field to Group by Subject.
4. Press the key > Save.
To stop grouping email by subject, change the Display Style field to Single Messages.
Use color to differentiate work messages from other messages
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Message Categorization.
3. In the Message Outline Colors section, do any of the following:
• To set an outline color for email that is sent to your BlackBerry device through a BlackBerry Enterprise Server, change the Enterprise Messages field.
• To set an outline color for your other messages, change the Other Messages field.
4. Press the
Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator.
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key > Save.
User Guide
Messages
Hide sent messages from the message inbox
1. On the Home screen, click the Messages icon.
2. Press the
3. Select the Hide Sent Messages check box.
4. Press the
key > Options > Message Display and Actions.
key > Save.
Hide messages from the Messages application
You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a separate icon to appear on the Home screen for text messages. Depending on your theme, a separate icon might already appear by default.
1. On the Home screen, click the Messages icon.
2. Press the
• To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or more email accounts.
• To hide text messages, in the Other Message Types section, clear the Text Messages check box.
3. Press the
key > Options > Inbox Management.
key > Save.
Filing email
About synchronization of email folders:
You can add, change, or delete email folders in the email application on your computer or in the Messages application on your BlackBerry® device.
If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports this feature, changes that you make to email folders are synchronized over the wireless network.
If wireless email reconciliation is turned off or is not available for your device, you can make folder changes in the email application on your computer and then reconcile the changes to your device using the email settings tool of the BlackBerry® Desktop Software. For more information about email reconciliation, see the Help in the BlackBerry Desktop Software.
Related topics
Reconcile email over the wireless network, 12
File an email:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
1. On the Home screen, click the Messages icon.
2. Highlight an email.
3. Press the key > File.
4. Highlight a folder.
5. Press the
Related topics
Reconcile email over the wireless network, 12
key > File.
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Messages
Add, move, rename, or delete an email folder :
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
1. On the Home screen, click the Messages icon.
2. Press the key > View Folder.
3. Highlight a folder.
4. Press the
• To add a folder, click Add Folder.
• To move a folder, click Move Folder. Click the new location.
• To rename a folder, click Rename Folder.
• To delete a folder, click Delete Folder.
key.
Forward messages from a specific email folder to your device:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Press the
5. Select the check box beside an email folder.
6. Press the key > Save.
key > Folder Redirection.
Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the email application on your computer, appears on your BlackBerry device.
Related topics
Stop storing messages sent from your computer on your device, 71
Hide filed email from the message inbox:
1. On the Home screen, click the Messages icon.
2. Press the
3. Select the Hide Filed Messages check box.
4. Press the key > Save.
key > Options > Message Display and Actions.
View filed messages:
1. On the Home screen, click the Messages icon.
2. Press the
3. Click a folder.
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key > View Folder.
User Guide
Messages
Email options
Set an out-of-office reply
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
1. On the Home screen, click the Messages icon.
2. Press the
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Use Out Of Office Reply check box.
5. In the field that appears, type a reply.
6. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.
7. Press the
To turn off the out-of-office reply, clear the Use Out Of Office Reply check box.
Turn on or turn off read receipts
Depending on your wireless service provider or administrator, you might not be able to perform this task, or some of the options might not appear.
key > Options > Email Preferences.
key > Save.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
4. To set whether your BlackBerry® device sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts field.
5. Press the
key > Save.
Stop loading pictures in HTML email messages
By default, your BlackBerry® device automatically downloads and displays inline pictures that are embedded in HTML email messages.
1. On the Home screen, click the Messages icon.
2. Press the
3. If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Download Images Automatically check box.
5. Press the
To view pictures in an HTML email message, press the key > Get Images.
key > Options > Email Preferences.
key > Save.
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Turn off the prompt that appears before downloading external pictures in HTML email messages
Some HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® device prompts you before downloading external pictures.
1. On the Home screen, click the Messages icon.
2. Press the
3. If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Confirm External Image Download check box.
5. Press the
key > Options > Email Preferences.
key > Save.
Receive only the first section of long email messages
1. On the Home screen, click the Messages icon.
2. Press the
3. Clear the Auto More check box.
4. Press the
To download more of an email, press the key > More or More All.
key > Options > Message Display and Actions.
key > Save.
Open a new message automatically when you remove your device from your holster
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Change the Auto Open Newest Message After Removing Device From Holster field.
4. Press the key > Save.
Messages
Hide the new or unopened message indicator
1. On the Home screen, click the Messages icon.
2. Press the
• To hide the new message indicator, clear the Display New Message Indicator check box.
• To hide the unopened message indicator, change the Display Message Count field to None.
3. Press the
key > Options > Message Display and Actions.
key > Save.
Stop displaying recent contacts in email address fields
By default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your BlackBerry® device displays the email addresses of recent contacts who are not in your contact list.
1. On the Home screen, click the Messages icon.
2. Press the
3. Clear the Show Recent Contacts When Composing Email check box.
4. Press the
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key > Options > Message Display and Actions.
key > Save.
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Turn off the prompt that appears before you delete a message
1. On the Home screen, click the Messages icon.
2. Press the
3. Clear the Confirm Delete check box.
4. Press the
key > Options > Message Display and Actions.
key > Save.
Turn off the prompt that appears when you mark messages as opened
1. On the Home screen, click the Messages icon.
2. Press the
3. Clear the Confirm Mark Prior Opened check box.
4. Press the
key > Options > Message Display and Actions.
key > Save.
View call logs in the Messages application
1. From the Home screen, press the
2. Press the key > Options > Call Logs and Lists.
• To show recent and missed calls in the Messages application, select the All Calls option.
• To hide call logs in the Messages application, select the None option.
key.
Messages
Storing and forwarding email
Set how long your device stores messages:
1. On the Home screen, click the Messages icon.
2. Press the
3. Change the Days To Keep Messages field.
4. Press the key > Save.
Stop storing messages sent from your computer on your device:
1. On the Home screen, click the Messages icon.
2. Press the
3. If the Message Services field appears, set this field to the appropriate email account.
4. Press the key > Folder Redirection.
5. Clear the check box beside the Sent Items folder.
6. Press the
Stop storing messages sent from your device on your computer:
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Save Copy In Sent Folder check box.
5. Press the
key > Options > Message Display and Actions.
key > Options > Email Preferences.
key > Save.
key > Save.
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Messages
Stop forwarding email to your device:
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Preferences.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Clear the Send Email to Handheld check box.
5. Press the
To forward email to your BlackBerry device again, select the Send Email to Handheld check box.
key > Save.
Email filters
About email filters
You can create email filters to specify which email is forwarded to your BlackBerry® device and which remains in the email application on your computer.
Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.
Create an email filter
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
For information about completing this task for a personal email account that you have on your BlackBerry device (such as Google Mail™ or Windows Live™ Hotmail®), visit blackberry.com/docs/smartphones and click BlackBerry Internet Service manuals under the Email Setup Manuals section.
1. On the Home screen, click the Messages icon.
2. Press the
3. Press the
4. Type a name for the email filter.
5. Set the email filter options.
6. Press the key > Save.
key > Options > Email Filters. key > New.
Create an email filter based on a contact or subject
1. On the Home screen, click the Messages icon.
2. Highlight an email.
3. Press the key > Filter by > Sender or Subject.
4. Type a name for the email filter.
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5. Set the email filter options.
6. Press the key > Save.
Messages
Options for email filters
Option Description
From Specify one or more contacts or email addresses that the email filter
should search for in the From field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.
Sent to Specify one or more contacts or email addresses that the email filter
should search for in the Sent To field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.
Sent directly to me Set whether the email filter applies to email that includes your email
address in the To field.
Cc to me Set whether the email filter applies to email that includes your email
address in the CC field.
Bcc to me Set whether the email filter applies to email that includes your email
address in the BCC field. Importance Set the importance level of email that the email filter applies to. Sensitivity Set the sensitivity level of email that the email filter applies to. Action Set whether email that the email filter applies to is forwarded to your
BlackBerry® device. If email is forwarded, specify whether it is
forwarded with high importance or with the email header only.
Turn on an email filter
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Filters.
3. Select the check box beside an email filter.
4. Press the key > Save.
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Messages
Change, prioritize, or delete an email filter
1. On the Home screen, click the Messages icon.
2. Press the
3. Highlight an email filter.
4. Press the
• To change an email filter, click Edit. Change the options for the email filter. Press the key > Save.
• To prioritize an email filter, click Move. Click the new location.
• To delete an email filter, click Delete.
key > Options > Email Filters.
key.
Synchronizing email
About synchronization
The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network.
The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network. When you file or delete email on your device, these email should be filed or deleted in your email application. Likewise, any changes that you make to email in the email application on your computer should be reflected on your device.
In rare cases, if your device does not recognize fields in a contact, calendar entry, or email account, some data or email cannot be synchronized or reconciled.
If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned off these features, you can use the synchronization tool of the BlackBerry® Desktop Software to synchronize your organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
Reconcile email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile check box.
5. Press the key > Save.
If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
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Delete email on your device and in your email application on your computer
You can set the Delete On option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2. Press the
3. If the Message Services field appears, set this field to the appropriate email account.
4. Change the Delete On field to Mailbox & Handheld.
5. Press the
It takes a short period of time for email to be deleted over the wireless network.
Related topics
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key > Options > Email Reconciliation.
key > Save.
Empty the deleted items folder on your computer from your device
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Press the
key > Purge Deleted Items.
About synchronization conflicts
A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer.
If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
Manage email reconciliation conflicts
You can set the On Conflicts option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2. Press the
3. If the Message Services field appears, set this field to the appropriate email account.
4. Change the On Conflicts field.
key > Options > Email Reconciliation.
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5. Press the key > Save.
Messages

PIN messages

About PIN messages
A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contact who uses a BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account.
When your PIN message is delivered to the recipient, in a message inbox, a D appears with a check mark beside the PIN message.
Find your PIN
Do one of the following:
• On the Home screen or in a folder, click the Options icon. Click Device > Device and Status Information.
• In a message, type mypin followed by a space.
Composing and sending PIN messages
Compose and send a PIN message
1. On the Home screen, click the Messages icon.
2. Press the key > Compose Other > Compose PIN.
3. In the To field, do one of the following:
• Type a PIN. Press the key on the keyboard.
• If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the
4. Type a message.
5. Press the key > Send.
Related topics
Personal distribution lists, 159
Resend a message
You cannot change a text message before you resend it. In a sent message, press the
• To change the message, click Edit. Change the message. Press the key > Send.
• To change the recipients, click Edit. Highlight a contact. Press the key > Send.
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key > Change Address. Click a new contact. Press the
key on the keyboard.
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• To resend the message without changing it, click Resend.
Reply to or forward an email or PIN message
In a message, press the key.
• To reply to a message, click Reply or Reply to All.
• To forward a message, click Forward or Forward As.
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. In a message, calendar entry, task, or memo, press the Menu key.
2. Click Check Spelling.
3. Perform any of the following actions:
• To accept the suggested spelling, click a word in the list that appears.
• To ignore the suggested spelling, press the Escape key.
• To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.
• To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.
• To stop checking spelling, press the Menu key. Click Cancel Spell Check.
Save a draft of a message
When you are composing a message, press the
key > Save Draft.
Messages
Attach a contact to a message
You can attach a contact to an email, a PIN message, or a text message.
1. When you are composing a message, press the
2. Find and highlight a contact.
3. Press the
key > Continue.
key > Attach > Contact.
Set an importance level for received PIN messages
1. On the Home screen, click the Messages icon.
2. Press the
3. Select the Display PIN Messages in Red check box.
4. Press the
key > Options > Message Display and Actions.
key > Save.
Blind carbon copy a contact
You can blind carbon copy a contact in an email or a PIN message. When you are composing an email or a PIN message, press the
key > Add Bcc.
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Create a link for a PIN
You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message. When you are typing text, type pin: and the PIN.
Stop a message from sending
You can stop a message from sending only if a clock icon appears beside the message.
1. On the Home screen, click the Messages icon.
2. Highlight the message.
3. Press the
key > Delete.
Viewing and replying to PIN messages
Search for text in a message, in a file, or on a web page
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1. In a message, in a file, in an attachment, or on a web page, press the key > Find or Find on Page.
2. Type the text.
3. Press the Enter key.
Messages
To search for the next instance of the text, press the key > Find Next.
View an address instead of a display name
In a message, press the key > Show Address.
To view the display name again, press the key > Show Name.
View filed messages
1. On the Home screen, click the Messages icon.
2. Press the key > View Folder.
3. Click a folder.
Save a message
1. On the Home screen, click the Messages icon.
2. Highlight a message.
3. Press the key > Save.
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Delete messages
On the Home screen, click the Messages icon.
• To delete a message, highlight the message. Press the
• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down.
Release the Shift key. Press the
• To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.
Note: Email that you delete using the Delete Prior menu item is not deleted from the email application on your computer during email reconciliation.
key > Delete Messages.
key > Delete.
Change how a message inbox displays messages
1. On the Home screen, click the Messages icon.
2. Press the
• To change the order of the subject line and sender, change the Display Order field.
• To change how messages are separated, change the Separators field.
3. Press the key > Save.
key > Options > Message Display and Actions.
Hide sent messages from the message inbox
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Select the Hide Sent Messages check box.
4. Press the key > Save.
Messages
PIN message options
Set how long your device stores messages
1. On the Home screen, click the Messages icon.
2. Press the
3. Change the Days To Keep Messages field.
4. Press the
Open a new message automatically when you remove your device from your holster
1. On the Home screen, click the Messages icon.
2. Press the
3. Change the Auto Open Newest Message After Removing Device From Holster field.
4. Press the
key > Options > Message Display and Actions.
key > Save.
key > Options > Message Display and Actions.
key > Save.
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Hide the new or unopened message indicator
1. On the Home screen, click the Messages icon.
2. Press the
• To hide the new message indicator, clear the Display New Message Indicator check box.
• To hide the unopened message indicator, change the Display Message Count field to None.
3. Press the
key > Options > Message Display and Actions.
key > Save.
Turn off the prompt that appears before you delete a message
1. On the Home screen, click the Messages icon.
2. Press the
3. Clear the Confirm Delete check box.
4. Press the
key > Options > Message Display and Actions.
key > Save.
Turn off the prompt that appears when you mark messages as opened
1. On the Home screen, click the Messages icon.
2. Press the
3. Clear the Confirm Mark Prior Opened check box.
4. Press the
key > Options > Message Display and Actions.
key > Save.
Messages

Text messages

About text messages
To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be supported.
Depending on the typing input language that you use to type your text messages, your messages might display to your recipients differently than you expect.
Depending on your wireless service provider, you might also be able to send and receive the following media files in text messages: .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov.
If you have more than one phone number associated with your BlackBerry® device, your device sends text messages using the first phone number that appears in the My Number field in the Phone application.
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Composing and sending text messages
Send a text message
The number of recipients that you can send a text message to depends on your wireless service provider.
1. On the Home screen, click the Text Messages icon.
2. Press the
3. In the To field, do one of the following:
• Type a contact name.
• Press the
• Type a phone number that can receive text messages (including the country code and area code). Press the key on the keyboard.
• If your BlackBerry® device is connected to a CDMA network, you can type an email address.
4. Type a message.
5. Press the
Related topics
Personal distribution lists, 159
Resend a message
You cannot change a text message before you resend it. In a sent message, press the key.
• To change the message, click Edit. Change the message. Press the
• To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the
• To resend the message without changing it, click Resend.
key > Compose Text Message.
key > Choose Contact. Click a contact.
key on the keyboard.
key > Send.
key > Send.
Messages
Set whether pressing the Enter key sends text messages
You can stop your text messages from being sent each time that you press the if you plan to include several lines of text.
1. On the Home screen, click the Text Messages icon.
2. Press the key > Options > Text Messaging.
3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box.
4. Press the
key > Save.
, which might prevent you from accidentally sending a message
Forward a text message
You cannot forward text messages that contain content that is copyright protected.
In a message, press the
key > Forward or Forward As.
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Attach a file to a text message
1. When you are composing a text message, press the
2. Click one of the following menu items:
• Picture
• Video
• Location
• Audio
• Voice Note
• Contact
• Appointment
3. Click a media file.
key > Attach.
Set the importance level for text messages that you send
Depending on your wireless service provider, this option might not appear.
1. On the Home screen, click the Text Messages icon.
2. Press the
3. In the MMS section, in the Message Filtering section, change the Importance field.
4. Press the key > Save.
key > Options > Text Messaging.
Messages
Request delivery notification or read notification for a text message
1. On the Home screen, click the Text Messages icon.
2. Press the key > Options > Text Messaging.
3. In the MMS section, do one of the following:
• To receive notification when the message is delivered to the recipient, select the Confirm Delivery check box.
• To receive notification when the recipient opens the message, select the Confirm Read check box.
4. Press the key > Save.
Stop a message from sending
You can stop a message from sending only if a clock icon appears beside the message.
1. On the Home screen, click the Messages icon.
2. Highlight the message.
3. Press the key > Delete.
Viewing and replying to text messages
Search for text in a message, in a file, or on a web page
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
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1. In a message, in a file, in an attachment, or on a web page, press the key > Find or Find on Page.
2. Type the text.
3. Press the Enter key.
Messages
To search for the next instance of the text, press the
key > Find Next.
View filed messages
1. On the Home screen, click the Messages icon.
2. Press the
3. Click a folder.
key > View Folder.
Delete messages
On the Home screen, click the Messages icon.
• To delete a message, highlight the message. Press the
• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down.
Release the Shift key. Press the key > Delete Messages.
• To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.
Note: Email that you delete using the Delete Prior menu item is not deleted from the email application on your computer during email reconciliation.
key > Delete.
Delete the history from a text message
Do one of the following:
• To delete an individual message from the history, highlight the message. Press the
• To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key > Clear
Conversation.
• To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press the
> Delete.
key > Delete Message.
key
Save a media file from a text message
1. In a text message, open an attachment.
2. Press the key.
3. Click Save <media type>.
4. Click Save.
Save a contact attachment from a text message
If you receive a vCard® contact attachment in a text message, you can save it so that the contact information is added to your contact list.
1. In a text message, highlight a vCard contact attachment.
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2. Press the key > View Attachment.
3. Press the
key > Add to Contacts.
Messages
Add an appointment to your calendar from a text message
1. In a text message, highlight an iCalendar attachment.
2. Press the
3. Press the
key > View Appointment. key > Add To Calendar.
Change the appearance of text messages
1. On the Home screen, click the Text Messages icon.
2. Press the
3. In the General Text Messaging Options section, change the Conversation Style field.
4. Press the key > Save.
key > Options > Text Messaging.
Show names in the history of text messages
1. On the Home screen, click the Text Messages icon.
2. Press the key > Options > Text Messaging.
3. In the General Text Messaging Options section, select the Show Names check box.
4. If you want to change your display name, beside the Display Name field, type a name. This name appears only in the history of your text
messages, and not in messages that you send.
5. Press the key > Save.
Change how a message inbox displays messages
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
• To change the order of the subject line and sender, change the Display Order field.
• To change how messages are separated, change the Separators field.
3. Press the key > Save.
Options for text messages
Stop receiving text messages when roaming
1. On the Home screen, click the Text Messages icon.
2. Press the key > Options > Text Messaging.
3. In the MMS section, set the Multimedia Reception field and Automatic Retrieval field to Home Only.
4. Press the key > Save.
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Messages
Block text messages
1. On the Home screen, click the Text Messages icon.
2. Press the
3. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages check box or Reject Advertisements
check box.
4. Press the
key > Options > Text Messaging.
key > Save.
Store text messages on your SIM card
Depending on your wireless service provider and wireless network, this feature might not be supported.
If your BlackBerry® device uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application.
1. On the Home screen, click the Messages icon.
2. Press the
3. Change the Leave Messages On SIM Card field to Yes.
4. Press the
To stop storing text messages on your SIM card, change the Leave Messages On SIM Card field to No. If you change this field to No, your text messages are deleted from your SIM card.
key > Options > Text Messaging.
key > Save.
Set how long your device stores messages
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Change the Days To Keep Messages field.
4. Press the
key > Save.
Turn off AutoText for SMS text messages
1. On the Home screen or in a folder, click the Options icon.
2. Click SMS Text.
3. Set the Disable AutoText field to Yes.
4. Press the Menu key.
5. Click Save.
Set how long your service center attempts to send text messages
If you send a text message and it cannot be delivered immediately, your service center tries to send the text message for the number of times that is set in the Retries field. Depending on your wireless service provider, this option might not appear.
1. On the Home screen, click the Text Messages icon.
2. Press the
3. In the SMS Text section, change the Retries field.
key > Options > Text Messaging.
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4. Press the key > Save.
Set a wireless network type for sending text messages
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. On the Home screen, click the Text Messages icon.
2. Press the key > Options > Text Messaging.
3. In the SMS Text section, do one of the following:
• To use only one network type to send text messages, change the Network To Send Over field to Circuit Switched or Packet
Switched.
• To use either network type to send text messages, which might be beneficial when roaming, change the Network To Send Over field
to Circuit Switched Preferred or Packet Switched Preferred.
4. Press the key > Save.
Open a new message automatically when you remove your device from your holster
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
3. Change the Auto Open Newest Message After Removing Device From Holster field.
4. Press the key > Save.
Messages
Hide the new or unopened message indicator
1. On the Home screen, click the Messages icon.
2. Press the key > Options > Message Display and Actions.
• To hide the new message indicator, clear the Display New Message Indicator check box.
• To hide the unopened message indicator, change the Display Message Count field to None.
3. Press the key > Save.
Turn off the prompt that appears before you delete a message
1. On the Home screen, click the Messages icon.
2. Press the
3. Clear the Confirm Delete check box.
4. Press the
key > Options > Message Display and Actions.
key > Save.
Turn off the prompt that appears when you mark messages as opened
1. On the Home screen, click the Messages icon.
2. Press the
3. Clear the Confirm Mark Prior Opened check box.
4. Press the
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Messages
Cell broadcasting
About cell broadcasting
Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regular weather forecasts while another might send traffic reports.
Turn on cell broadcasting
To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Depending on your wireless service provider and the wireless network that your device is connected to, this feature might not be supported.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Cell Broadcast Settings.
3. Select the Cell Broadcasting Service check box.
• If one or more cell broadcast channels appear on the screen, select the check box beside the channel.
• If no cell broadcast channels appear on the screen, highlight the Empty field. Press the key > Add Channel. Type the channel
ID and a nickname. Click OK.
4. Select the check box beside a language.
5. Press the key > Save.
To turn off cell broadcasting, clear the Cell Broadcasting Service check box. Before you turn off cell broadcasting, verify that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location.
Stop receiving messages from a cell broadcast channel
Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location.
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Cell Broadcast Settings.
3. In the Channels section, highlight a cell broadcast channel.
4. Press the
• To stop receiving messages from the cell broadcast channel, click Disable.
• To delete the cell broadcast channel, click Delete Channel.
key.
Rename a cell broadcast channel
1. On the Home screen or in a folder, click the Options icon.
2. Click Device > Advanced System Settings > Cell Broadcast Settings.
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3. In the Channels section, highlight a cell broadcast channel.
4. Press the key > Set Nickname.
5. Type a name for the cell broadcast channel.
6. Click OK.
7. Press the
key > Save.
Messages

Security options for messages

Block incoming messages
If your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. For more information, contact your administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Firewall.
3. Select the check box beside one or more message types.
4. Press the key > Save.
Note: Even though you do not receive blocked messages on your BlackBerry device, blocked messages might contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or by using email message filters.
Allow messages from contacts in your contact list or allowed sender list
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Firewall.
3. Select the Contacts check box or the Specific address check box.
4. Press the
key > Save.
Add a contact to your allowed sender list
To perform this task, you must set the security firewall to allow messages from specific addresses. This setting allows you to receive messages from contacts in your allowed sender list.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Firewall.
3. Click Contacts or Specific Addresses, Phone Numbers, or PINs.
4. Type the contact information.
5. Press the key on the keyboard.
6. Press the
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Messages
Reset a blocked message counter
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Firewall.
3. Highlight a message type.
4. Press the key > Reset Count or Reset All Counts.

Attachments

About files and attachments
You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your device or attach them directly to email messages without downloading them. You can use the Files application to view a list of all the files that are saved on your device. You can also rename, move, and delete files on your organization's network from your device.
To change attachments or files that you download, you can use third-party editing applications, such as Documents to Go®, that are designed for use on BlackBerry devices.
Open a file or an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. In a message, meeting invitation, or calendar entry, press the
2. If necessary, click Retrieve Attachment Information.
3. Click Open Attachment.
4. If necessary, on the Attachments screen, click an attachment.
5. If necessary, in the dialog box, select an option.
key.
Save a file or an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. In a message, in a calendar entry, or on a web page, do one of the following:
• If there is only one attachment in a message or calendar entry, press the
• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key.
• If you are downloading a file from a web page, press the key.
key.
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2. Click Download Attachment or Download File.
3. Highlight the folder that you want to save the file or attachment in.
4. Press the key > Select Here.
Messages
To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the Download.
key > Cancel
Send a file as an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
1. On the Home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a file.
3. Press the key > Send.
4. Click a message type.
Open a link in a file or an attachment
Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
1. In a file, highlight a link.
2. Press the
To return to the file, press the key.
key > Get Link or Retrieve.
Set font options for a file or an attachment
1. In a file or an attachment, press the
2. Change the font fields.
3. Press the key > Save.
key > Options.
View properties for a file
You can view the size, author, publication date, and other properties of a file.
1. On the Home screen or in a folder, click the Media icon or Files icon.
2. Find and highlight a file.
3. Press the key > Properties.
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vCard contact attachments
About vCard contact attachments
vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.
Add a contact to your contact list from a contact attachment
In a contact attachment, press the
key > Add to Contacts or Update Contact.

S/MIME-protected messages

For more information about S/MIME-protected messages, visit www.blackberry.com/docs/smartphones. Click your BlackBerry® device model and view the User Guide.
S/MIME-protected message basics
About signing and encrypting messages
If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed.
Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the message.
To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email address in your contact list to locate a PGP® key or certificate for the contact.

IBM Lotus Notes native encrypted messages

For more information about IBM® Lotus Notes® native encrypted messages, visit www.blackberry.com/docs/smartphones. Click your BlackBerry® device model and view the User Guide.
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About IBM Lotus Notes native encrypted messages
If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can read messages on your BlackBerry device that are sent using IBM® Lotus Notes® native encryption. You might also be able to send, forward, or reply to messages using IBM Lotus Notes native encryption.
Before you can send or receive IBM Lotus Notes native encrypted messages, you must import your IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access) or using the BlackBerry® Desktop Software. For more information about importing your IBM Lotus Notes ID file using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.

PGP protected messages

For more information about PGP protected messages, visit www.blackberry.com/docs/smartphones. Click your BlackBerry® device model and view the User Guide.
PGP protected message basics
About signing and encrypting messages
If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed.
Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the message.
To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email address in your contact list to locate a PGP® key or certificate for the contact.

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
In a message
Reply to a message Press R Reply to all in an email or a PIN message Press L Forward a message Press F
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File an email message Press I View or hide the email address of a contact Highlight the contact in the To or From field. Press Q. Move to the last cursor position after you close and reopen a received
email or PIN message Move to the next message Press N Move to the previous message Press P
In your message inbox
Open a message Press the key. Compose a message from a message inbox Press C Mark a message as opened or unopened Press the Alt key and U. Add a flag to a message Press W View all flagged messages Press the Alt key and F. View received messages and received call logs Press the Alt key and I. View sent messages Press the Alt key and O. View voice mail messages Press the Alt key and V. View text messages Press the Alt key and S. View call logs Press the Alt key and P. View all your messages Press the key.
Press G
Messages
Move around your message inbox
Move up a screen Press the Shift key and the Space key. Move down a screen Press the Space key. Move to the top of a message inbox Press T Move to the bottom of a message inbox Press B Move to the next unopened item Press U Move to the next related message Press J Move to the previous related message Press K

File and attachment shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
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Search for text in a file or an attachment Press F Move to the last cursor position after closing and reopening a file or
an attachment
In a spreadsheet
Move to a specific cell Press G View the content of a cell Press the Space key Switch worksheets Press V. Highlight a worksheet. Press the Enter key. View or hide columns or rows Press H
In a presentation
Switch presentation views Press M Move to the next slide when viewing a presentation in slide view Press N Move to the previous slide when viewing a presentation in slide view Press P Move to the last cursor position after closing and reopening a
presentation that you were viewing in text view or in text and slide view
Press G
Press G
Messages

Troubleshooting: Messages

I cannot send messages
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for your contact.
• If you created an email address or added an existing email address to your device using the email setup screen in the Setup application, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your device.
• If you have not received a registration message from the wireless network, register your device. On the Home screen or in a folder, click the Options icon. Click Advanced Options > Host Routing Table. Press the
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
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key > Register Now.
User Guide
Related topics
Turn on or turn off data service or set roaming options, 203 Turn on or turn off a network connection, 16 Wireless coverage indicators, 201 Change or delete a contact, 155 Generate an encryption key, 236 Resend a message, 61
Messages
I am not receiving messages
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
• If you created an email address or added an existing email address to your device using the email setup screen in the Setup application, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your device.
• If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the Options icon. Click Advanced Options > Host Routing Table. Press the key > Register Now.
• Verify that data service is turned on.
• If you use email filters, verify that the options for email filters are set correctly.
• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.
• If you have a Wi-Fi® enabled device and if your device uses a software token to connect to a Wi-Fi network or to log in to a VPN, reset your device and connect to the Wi-Fi network or log in to the VPN again.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn on or turn off data service or set roaming options, 203 Turn on or turn off a network connection, 16 Wireless coverage indicators, 201 Change, prioritize, or delete an email filter, 74 Forward messages from a specific email folder to your device, 68
I am not receiving email from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.
I cannot file email
Try the following actions:
• Verify that wireless email reconciliation is turned on.
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• If your email folders do not appear on your BlackBerry® device, reconcile your email using the email settings tool of the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Related topics
Reconcile email over the wireless network, 12
Messages
I cannot send text messages
Depending on your wireless service plan, this feature might not be supported.
Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send the messages when you return to a wireless coverage area.
• Verify that fixed dialing is turned off.
Related topics
Turn on or turn off a network connection, 16
I am not receiving text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
Some messages no longer appear on my device
If the application storage on your BlackBerry® device is full or you have more than 65,000 email messages, PIN messages, and text messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages.
If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld, email that you delete in the email application on your computer is also deleted from your device.
A message or attachment does not appear or is truncated
Try the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, press the key > More or More All.
• If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
HTML email messages do not appear correctly
Try the following actions:
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• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• Try downloading external pictures. Press the key > Get Images.
• Try viewing your message in plain text. Press the
key > Get Plain Text.
Some email folders appear dimmed
If you cannot forward email from an email folder, the check box beside the folder appears dimmed.
Try the following actions:
• Wait for a few seconds. The email folders might become available after a short period of time.
• Turn off wireless email reconciliation, and then turn it on again.
Related topics
Reconcile email over the wireless network, 12
Email filters are not working correctly
Try the following actions:
• Verify that your email filters are turned on.
• Verify that your email filters appear in the order that you want your BlackBerry® device to apply them to email.
Messages
Related topics
Email filters, 72
I cannot turn on cell broadcasting
If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages.
Clear the check box beside all languages that your SIM card does not support.
I cannot attach a file to a text message
Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.
Try the following actions:
• Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi file).
• Verify that the file is not copyright protected.
• If templates are available for your BlackBerry® device, use a blank template to compose your text message.
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I cannot use a shortcut to view one type of message in a message inbox
If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message inbox shortcuts for your previous device replace the message inbox shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.
Some features are not available on my device
The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless service plan.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit
www.blackberry.com/go/devices.
Related topics
Feature availability, 17
A skipped content bar appears in a document
More content is available for you to download to your BlackBerry® device.
1. To download the content, click the skipped content bar.
2. Click More.
A question mark appears on a slide
A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.
1. To download the slide, highlight the slide.
2. Press the key > Retrieve.
The number of new or unopened messages is different than I expect
The number of new or unopened messages includes saved messages and filed messages.
If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email folder in the email application on your computer other than your inbox, your device files the message.
Related topics
View filed messages, 68
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