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9788
User Guide
340 pgs12.68 Mb0
User Guide
320 pgs11.88 Mb0
Table of contents
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Blackberry 9788 User Guide

BlackBerry 9788 Smartphone
User Guide
Version: 6.0
To find the latest user guides, visit www.blackberry.com/docs/smartphones.
SWDT643442-941426-0519104425-001
Contents
Quick Help.......................................................................................................................................................................................................... 10
Top 10................................................................................................................................................................................................................. 10
Getting to know your smartphone..................................................................................................................................................................... 14
Tips..................................................................................................................................................................................................................... 19
Make it yours...................................................................................................................................................................................................... 25
Shortcuts............................................................................................................................................................................................................ 32
Phone shortcuts................................................................................................................................................................................................. 32
Message shortcuts.............................................................................................................................................................................................. 32
File and attachment shortcuts........................................................................................................................................................................... 33
Typing shortcuts................................................................................................................................................................................................. 34
Media shortcuts................................................................................................................................................................................................. 35
Browser shortcuts.............................................................................................................................................................................................. 36
Calendar shortcuts............................................................................................................................................................................................. 37
Search shortcuts................................................................................................................................................................................................. 38
Map shortcuts.................................................................................................................................................................................................... 38
Troubleshooting: Shortcuts................................................................................................................................................................................ 38
Phone................................................................................................................................................................................................................. 40
Phone basics....................................................................................................................................................................................................... 40
Emergency calls.................................................................................................................................................................................................. 42
Volume............................................................................................................................................................................................................... 43
Voice mail........................................................................................................................................................................................................... 44
Speed dial........................................................................................................................................................................................................... 46
Call waiting, call forwarding, and call blocking................................................................................................................................................... 47
Fixed dialing and smart dialing........................................................................................................................................................................... 48
Conference calls................................................................................................................................................................................................. 51
Call logs............................................................................................................................................................................................................... 52
Multiple phone numbers.................................................................................................................................................................................... 53
Phone options.................................................................................................................................................................................................... 54
Phone shortcuts................................................................................................................................................................................................. 56
Troubleshooting: Phone..................................................................................................................................................................................... 57
Voice commands................................................................................................................................................................................................ 60
Perform an action using a voice command........................................................................................................................................................ 60
Available voice commands................................................................................................................................................................................. 60
Change the language for voice commands........................................................................................................................................................ 61
Turn off choice lists for voice commands........................................................................................................................................................... 61
Change the options for voice prompts............................................................................................................................................................... 61
Improve voice recognition.................................................................................................................................................................................. 62
Troubleshooting: Voice dialing........................................................................................................................................................................... 62
Messages............................................................................................................................................................................................................ 63
Email................................................................................................................................................................................................................... 63
PIN messages...................................................................................................................................................................................................... 79
Text messages.................................................................................................................................................................................................... 84
Security options for messages............................................................................................................................................................................ 92
Attachments....................................................................................................................................................................................................... 93
S/MIME-protected messages............................................................................................................................................................................. 95
IBM Lotus Notes native encrypted messages..................................................................................................................................................... 101
PGP protected messages.................................................................................................................................................................................... 102
Message shortcuts.............................................................................................................................................................................................. 108
File and attachment shortcuts........................................................................................................................................................................... 109
Troubleshooting: Messages................................................................................................................................................................................ 110
Files.................................................................................................................................................................................................................... 115
File basics........................................................................................................................................................................................................... 115
Managing files and attachments........................................................................................................................................................................ 117
File and attachment shortcuts........................................................................................................................................................................... 120
Troubleshooting: Attachments........................................................................................................................................................................... 121
Media................................................................................................................................................................................................................. 122
Music.................................................................................................................................................................................................................. 122
Podcasts............................................................................................................................................................................................................. 125
Videos................................................................................................................................................................................................................. 127
Video camera..................................................................................................................................................................................................... 128
Camera............................................................................................................................................................................................................... 130
Pictures............................................................................................................................................................................................................... 132
Voice notes......................................................................................................................................................................................................... 134
Ring tones........................................................................................................................................................................................................... 135
Media storage.................................................................................................................................................................................................... 137
Transferring and downloading media files......................................................................................................................................................... 140
Supported audio and video file formats............................................................................................................................................................. 142
Media shortcuts................................................................................................................................................................................................. 142
Troubleshooting: Media..................................................................................................................................................................................... 143
Ring tones, sounds, and alerts............................................................................................................................................................................ 146
About ring tones, sounds, and alerts.................................................................................................................................................................. 146
Change your ring tone, notifiers, or reminders.................................................................................................................................................. 146
Add or delete a custom profile........................................................................................................................................................................... 147
Add a contact alert............................................................................................................................................................................................. 147
Silence your device............................................................................................................................................................................................. 147
Flashing LED........................................................................................................................................................................................................ 148
Change alarm notification options..................................................................................................................................................................... 148
Turn on or turn off event sounds....................................................................................................................................................................... 149
Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... 149
Browser.............................................................................................................................................................................................................. 150
Browser basics.................................................................................................................................................................................................... 150
Browser bookmarks............................................................................................................................................................................................ 153
RSS feeds............................................................................................................................................................................................................ 154
Browser options................................................................................................................................................................................................. 155
Browser security................................................................................................................................................................................................. 157
Browser push...................................................................................................................................................................................................... 159
Browser shortcuts.............................................................................................................................................................................................. 160
Troubleshooting: Browser.................................................................................................................................................................................. 161
Calendar............................................................................................................................................................................................................. 163
Calendar basics................................................................................................................................................................................................... 163
Meetings............................................................................................................................................................................................................. 164
Conference call meetings................................................................................................................................................................................... 166
Synchronizing calendar....................................................................................................................................................................................... 168
Calendar options................................................................................................................................................................................................ 170
Troubleshooting: Calendar................................................................................................................................................................................. 171
Contacts.............................................................................................................................................................................................................. 173
Contact basics..................................................................................................................................................................................................... 173
Customizing contacts......................................................................................................................................................................................... 174
Synchronizing contacts....................................................................................................................................................................................... 176
Personal distribution lists................................................................................................................................................................................... 178
Multiple contact lists.......................................................................................................................................................................................... 179
Contact list options............................................................................................................................................................................................. 179
Troubleshooting: Contacts................................................................................................................................................................................. 180
Clock................................................................................................................................................................................................................... 182
Set the date and time......................................................................................................................................................................................... 182
Change what appears on the screen when your device is charging................................................................................................................... 182
Change the clock face......................................................................................................................................................................................... 182
Display a second time zone on the clock............................................................................................................................................................ 183
Turn on the alarm............................................................................................................................................................................................... 183
Silence the alarm................................................................................................................................................................................................ 183
Change alarm notification options..................................................................................................................................................................... 183
Turn on bedside clock mode.............................................................................................................................................................................. 184
Set options for bedside clock mode................................................................................................................................................................... 184
Use the stopwatch.............................................................................................................................................................................................. 184
Use the timer...................................................................................................................................................................................................... 184
Change timer notification options...................................................................................................................................................................... 185
Troubleshooting: Clock....................................................................................................................................................................................... 185
Tasks and memos............................................................................................................................................................................................... 186
Create a task or memo....................................................................................................................................................................................... 186
Send a task or memo.......................................................................................................................................................................................... 186
Change or delete a task or memo...................................................................................................................................................................... 186
Change the status of a task................................................................................................................................................................................ 186
Hide completed tasks......................................................................................................................................................................................... 187
Show tasks in the calendar................................................................................................................................................................................. 187
Synchronizing tasks and memos......................................................................................................................................................................... 187
About categories................................................................................................................................................................................................ 189
Categorize a contact, task, or memo.................................................................................................................................................................. 189
Create a category for contacts, tasks, or memos............................................................................................................................................... 189
Turn off the prompt that appears before you delete items............................................................................................................................... 190
Typing................................................................................................................................................................................................................. 191
Typing basics...................................................................................................................................................................................................... 191
Typing input methods........................................................................................................................................................................................ 191
Typing options.................................................................................................................................................................................................... 192
Spelling checker.................................................................................................................................................................................................. 193
Custom dictionary.............................................................................................................................................................................................. 194
Word Substitution.............................................................................................................................................................................................. 195
Typing shortcuts................................................................................................................................................................................................. 196
Troubleshooting: Typing..................................................................................................................................................................................... 197
Keyboard............................................................................................................................................................................................................ 198
Assign an application to a Convenience key....................................................................................................................................................... 198
Change the default currency symbol.................................................................................................................................................................. 198
Set the cursor speed........................................................................................................................................................................................... 198
Turn on key tones............................................................................................................................................................................................... 198
Set the trackpad sensitivity................................................................................................................................................................................ 199
Turn off trackpad sounds................................................................................................................................................................................... 199
Troubleshooting: Keyboard................................................................................................................................................................................ 199
Language............................................................................................................................................................................................................ 200
About typing input languages............................................................................................................................................................................ 200
Change the language.......................................................................................................................................................................................... 200
Use a shortcut for switching typing input languages when you are typing........................................................................................................ 200
Add a display language....................................................................................................................................................................................... 201
Delete a language............................................................................................................................................................................................... 201
Troubleshooting: Language................................................................................................................................................................................ 201
Screen display..................................................................................................................................................................................................... 202
Set options for backlighting................................................................................................................................................................................ 202
Use a picture as your device wallpaper.............................................................................................................................................................. 202
Change the display font...................................................................................................................................................................................... 202
Organizing applications on the Home screen..................................................................................................................................................... 203
Add a message that appears when your device is locked.................................................................................................................................. 204
Use grayscale or reverse contrast for the screen display................................................................................................................................... 204
Turn on flashing LED notification for wireless coverage.................................................................................................................................... 204
Themes............................................................................................................................................................................................................... 204
Troubleshooting: Display.................................................................................................................................................................................... 205
GPS technology................................................................................................................................................................................................... 206
About GPS technology........................................................................................................................................................................................ 206
Turn on GPS technology..................................................................................................................................................................................... 206
Set the GPS receiver that you use to track your movement.............................................................................................................................. 206
Get your GPS location........................................................................................................................................................................................ 207
Prevent others from tracking your location....................................................................................................................................................... 207
Turn off location aiding...................................................................................................................................................................................... 207
Troubleshooting: GPS technology...................................................................................................................................................................... 208
Maps................................................................................................................................................................................................................... 209
Map basics.......................................................................................................................................................................................................... 209
Map options....................................................................................................................................................................................................... 212
Map shortcuts.................................................................................................................................................................................................... 212
Troubleshooting: Maps...................................................................................................................................................................................... 213
Applications........................................................................................................................................................................................................ 214
About multitasking............................................................................................................................................................................................. 214
Keep an application running in the background and switch to another application......................................................................................... 214
Close an application so that it is not running in the background....................................................................................................................... 214
About adding applications.................................................................................................................................................................................. 215
About social networking applications................................................................................................................................................................ 216
About instant messaging applications................................................................................................................................................................ 216
Require your device password before adding an application............................................................................................................................ 216
Delete an application......................................................................................................................................................................................... 217
View properties for an application..................................................................................................................................................................... 217
View the size of an application database........................................................................................................................................................... 217
Troubleshooting: Applications........................................................................................................................................................................... 217
BlackBerry Device Software............................................................................................................................................................................... 218
About updating the BlackBerry Device Software............................................................................................................................................... 218
Update the BlackBerry Device Software over the wireless network.................................................................................................................. 219
Return to or delete the previous version of the BlackBerry Device Software.................................................................................................... 219
Update the BlackBerry Device Software from a web site.................................................................................................................................. 219
Update the BlackBerry Device Software using the BlackBerry Desktop Software............................................................................................. 220
Troubleshooting: BlackBerry Device Software................................................................................................................................................... 220
Manage Connections.......................................................................................................................................................................................... 222
Manage Connections basics............................................................................................................................................................................... 222
Mobile network.................................................................................................................................................................................................. 224
Wi-Fi technology................................................................................................................................................................................................ 228
Manage Connections.......................................................................................................................................................................................... 236
Manage Connections basics............................................................................................................................................................................... 236
Mobile network.................................................................................................................................................................................................. 238
WLAN technology............................................................................................................................................................................................... 242
Bluetooth technology......................................................................................................................................................................................... 248
Bluetooth technology basics.............................................................................................................................................................................. 248
Bluetooth technology options............................................................................................................................................................................ 251
Troubleshooting: Bluetooth technology............................................................................................................................................................ 254
Power and battery.............................................................................................................................................................................................. 256
Turn off your device........................................................................................................................................................................................... 256
Set your device to turn on and turn off automatically....................................................................................................................................... 256
Reset the device................................................................................................................................................................................................. 256
Check the battery power level........................................................................................................................................................................... 256
Tips: Extending battery life................................................................................................................................................................................. 256
Memory and media cards................................................................................................................................................................................... 258
About media cards............................................................................................................................................................................................. 258
Supported media cards...................................................................................................................................................................................... 258
View the amount of available storage space on your device............................................................................................................................. 258
Turn off media card support.............................................................................................................................................................................. 258
Repair files stored on your media card or on your device................................................................................................................................. 258
About compression............................................................................................................................................................................................ 259
About file encryption.......................................................................................................................................................................................... 259
Turn on encryption............................................................................................................................................................................................. 259
Tips: Freeing and conserving storage space....................................................................................................................................................... 260
Troubleshooting: Storage and media cards........................................................................................................................................................ 261
Search................................................................................................................................................................................................................. 262
Search for an item.............................................................................................................................................................................................. 262
Set the types of items that are included in searches......................................................................................................................................... 262
Search for messages........................................................................................................................................................................................... 262
Message search criteria...................................................................................................................................................................................... 263
Do more with your message search results....................................................................................................................................................... 263
Search for text in a message, in a file, or on a webpage.................................................................................................................................... 264
View, change, or delete a saved search............................................................................................................................................................. 264
Search for a contact in your organization's address book.................................................................................................................................. 264
Search shortcuts................................................................................................................................................................................................. 265
SIM card.............................................................................................................................................................................................................. 266
About the SIM card phone book........................................................................................................................................................................ 266
Add a contact to your SIM card.......................................................................................................................................................................... 266
Copy contacts from your SIM card to your contact list...................................................................................................................................... 266
Copy a contact from your contact list to your SIM card..................................................................................................................................... 266
Change or delete a SIM card contact................................................................................................................................................................. 267
Store text messages on your SIM card............................................................................................................................................................... 267
Change the display name for a phone number.................................................................................................................................................. 267
About SIM card security..................................................................................................................................................................................... 267
Protect your SIM card with a PIN code............................................................................................................................................................... 268
Change the SIM card PIN code........................................................................................................................................................................... 268
Security............................................................................................................................................................................................................... 269
Security basics.................................................................................................................................................................................................... 269
Password Keeper................................................................................................................................................................................................ 271
Encryption.......................................................................................................................................................................................................... 273
Memory cleaning................................................................................................................................................................................................ 275
Certificates......................................................................................................................................................................................................... 276
PGP keys............................................................................................................................................................................................................. 283
Certificate servers.............................................................................................................................................................................................. 288
Key store............................................................................................................................................................................................................. 289
Smart cards......................................................................................................................................................................................................... 292
VPN settings....................................................................................................................................................................................................... 295
Verify security software manually...................................................................................................................................................................... 296
Third-party application control.......................................................................................................................................................................... 297
Troubleshooting: Security.................................................................................................................................................................................. 300
Service books and diagnostic reports................................................................................................................................................................. 301
Accept, delete, or restore a service book........................................................................................................................................................... 301
Run a diagnostic report...................................................................................................................................................................................... 301
View, submit, or delete a diagnostic report....................................................................................................................................................... 301
Set a default recipient for diagnostic reports..................................................................................................................................................... 302
I cannot run or submit a diagnostic report......................................................................................................................................................... 302
View the version number of the BlackBerry Device Software on your device................................................................................................... 302
Synchronization.................................................................................................................................................................................................. 303
About synchronization and reconciliation.......................................................................................................................................................... 303
Reconcile email over the wireless network........................................................................................................................................................ 303
Delete email on your device and in your email application on your computer................................................................................................. 304
Synchronize organizer data over the wireless network..................................................................................................................................... 304
About synchronization conflicts......................................................................................................................................................................... 304
Manage email reconciliation conflicts................................................................................................................................................................ 305
Manage data synchronization conflicts.............................................................................................................................................................. 305
About backing up and restoring device data...................................................................................................................................................... 305
Empty the deleted items folder on your computer from your device............................................................................................................... 306
Troubleshooting: Synchronization..................................................................................................................................................................... 306
Accessibility options........................................................................................................................................................................................... 308
About accessibility options................................................................................................................................................................................. 308
Screen accessibility options................................................................................................................................................................................ 308
Audio and phone accessibility options............................................................................................................................................................... 309
Typing accessibility options................................................................................................................................................................................ 311
Calculator........................................................................................................................................................................................................... 312
Use the calculator............................................................................................................................................................................................... 312
Convert a measurement..................................................................................................................................................................................... 312
BrickBreaker....................................................................................................................................................................................................... 313
About BrickBreaker............................................................................................................................................................................................ 313
BrickBreaker capsules......................................................................................................................................................................................... 313
BrickBreaker scoring........................................................................................................................................................................................... 314
Play BrickBreaker................................................................................................................................................................................................ 314
Adjust the volume.............................................................................................................................................................................................. 314
Set the paddle speed.......................................................................................................................................................................................... 315
Word Mole game................................................................................................................................................................................................ 316
Word Mole game basics..................................................................................................................................................................................... 316
Single-player games............................................................................................................................................................................................ 317
Multiplayer games.............................................................................................................................................................................................. 318
Troubleshooting: Word Mole............................................................................................................................................................................. 319
Glossary.............................................................................................................................................................................................................. 320
Glossary.............................................................................................................................................................................................................. 325
Legal notice........................................................................................................................................................................................................ 330
Legal notice........................................................................................................................................................................................................ 335
User Guide

Quick Help

Quick Help
BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation
message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
• Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for
example, Google Mail™ or Windows Live™ Hotmail®) or to create a new email address for your device.
• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your
device with your work email account using the BlackBerry® Enterprise Server.
If you are trying to set up an Internet email account (for example, Google Mail or Windows Live Hotmail) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider.
Related information
Change options for your personal email account, 71
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4.
Press the key > Save.
Related information
I can't change the number of times that my device rings, 58
10
User Guide
Quick Help
Find or hide an application icon
Depending on your theme, you might not be able to hide some application icons.
On the Home screen or in a folder, do any of the following:
• To see all your application icons, press the key > Show All.
• To hide an application icon, highlight the icon. Press the key > Hide.
• To show all hidden application icons, press the key > Show All.
• To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear
beside the Hide field.
Related information
My display changed, 205
About adding applications
Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.
Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an application over the wireless network. For more information, contact your wireless service provider.
BlackBerry App World
If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.
To download BlackBerry App World, visit www.blackberryappworld.com.
For more information about managing applications using BlackBerry App World, click the App World icon. Press the key > Help.
BlackBerry Desktop Software
If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.
To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.
For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.
Application Center
11
User Guide
If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.
For more information about managing applications using the Application Center, click the Application Center icon. Press the
key > Help.
Quick Help
Add or change your signature
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Messages icon.
2.
Press the key > Options.
• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. Place your cursor in the field that appears.
• For a personal email account, click Email Account Management. Click an email account. Press the key > Edit.
3. Type a signature.
4.
Press the key > Save.
Your signature is added to your email after you send it.
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3.
Press the key > Set As Wallpaper.
Related information
My display changed, 205
Supported audio and video file formats
Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.
Type
Audio
12
File format
• AAC
• AMR
• FLAC
• MP3
• M4A
• OGG
User Guide
Type File format
• WMA
• WAV
Video
For information about codecs and recommended video and audio file formats for your device, visit www.blackberry.com/docs/
smartphones and click Multimedia > Media Types Supported on BlackBerry Smartphones.
• 3GP
• AVI
• ASF
• MP4
• MOV
• WMV
Quick Help
Transfer a file from your computer to your device using your device as a USB memory drive
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB Drive option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related information
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 28
Open, close, or switch between tabs
Do one of the following:
• To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.
• To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.
• To switch between tabs, in the browser, press the key > Tabs. Click a tab.
• To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.
13
User Guide
Quick Help
Reconcile email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2.
Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile check box.
5.
Press the key > Save.
If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.

Getting to know your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.
Important keys
Front keys
Key Name Actions
Trackpad
Menu
Escape
Send
End/Power
14
• Slide your finger to move around the screen.
• Press (click) to select an item.
• Press and hold to open a pop-up menu.
• Open a menu.
• Select a highlighted menu item.
• Press and hold to switch applications quickly.
• Return to the previous screen.
• Close the menu.
• Make a call.
• Answer a call.
• End a call.
• Return to the Home screen.
User Guide
Key Name Actions
• Press and hold to turn on or turn off your BlackBerry® device.
Top keys
Key Name Actions
Lock Lock your device or keyboard.
Quick Help
Mute
• Mute a call.
• Mute the volume.
Side keys
Key Name Actions
Volume
• Change the volume.
• Press and hold to play the next or previous media file.
• Before you take a picture or record a video, press to zoom in or out.
Left Convenience key
• Open the Voice Dialing application.
• You can also customize this key.
Right Convenience key
• Open the camera.
• Autofocus
• Take a picture.
• You can also customize this key.
Keyboard
Key
Name Actions
Shift Capitalize letters.
Alt Type the alternate character on a key.
Symbol Open the symbol list.
Backspace/Delete Delete the previous character or a selected item.
Enter Select an item.
Speakerphone Turn on or turn off the speakerphone during a call.
15
User Guide
Quick Help
Select commands using pop-up menus
Pop-up menus are available in most applications, and appear in the center of the screen. You can use the pop-up menu when you are viewing a message, for example, to file, forward, or reply to the message.
• To open a pop-up menu, click and hold an item on the screen.
• To select a command, click the icon.
• To see additional commands, click the Full Menu icon.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to
access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections.
See all the apps and folders on the Home screen, or minimize your view and view the wallpaper
Switch to another app
Open an app with a convenience key Press a convenience key on the side of your device.
On the navigation bar, click All.
Press and hold the key. Click an app.
Note: The other app might still be running in the background.
Note: You can customize which app a convenience key opens.
Use pop-up menus Pop-up menus provide common available actions, and appear
in the center of the screen. For example, you can use the pop­up menu in a message to file, forward, or reply to the message.
Switch to the Favorites, Media, Downloads, and Frequent views
Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the
Change options for the Home screen such as the wallpaper
Related information
Keep an application running in the background and switch to another application, 214 Assign an application to a Convenience key, 198 Change what happens when you type on the Home screen, 27
16
On the Home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.
key > Mark as Favorite.
On the Home screen, press the key > Options.
User Guide
Applications
Get started with some of these great applications.
Messages
Send emails, PIN messages, and more.
Text Messages
Send text messages.
Browser
Browse websites.
Media
See saved pictures, play songs, and more.
Camera (if supported)
Take pictures.
Instant Messaging
Quick Help
Chat with friends or colleagues.
Options
Set your device options. You can find more options in each application menu.
Manage Connections
Set up wireless connections, such as a Bluetooth® connection.
Help
Find the user guide here or click Help in a menu.
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.
Remove the new item indicator
Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.
17
User Guide
Quick Help
Remove the unopened message indicator
Identify an indicator
In the Messages app, do one or more of the following:
• Open all of your messages by clicking on them. If you cannot find all of your unopened messages in your inbox, look in your messages folders.
• Mark a message as opened. Highlight a message. Press the
key > Mark Opened.
• Mark all messages that are prior to a date as opened.
Highlight a date field. Press the
.
Opened
• You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your device and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.
• For a complete list of BlackBerry® indicators, visit
www.blackberry.com/docs/smartphones. Click your
device model, and then click the Icons and Indicators guide.
key > Mark Prior
Feature availability
The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your device.
Device model
Wireless service plan You must purchase or change your wireless service plan
18
Features such as GPS, the camera and video camera, and network connection options are dependent on your device model. To find feature specifications for your device model,
www.blackberry.com/go/devices.
visit
through your wireless service provider.
A wireless service plan with phone or voice is required for you to use the phone application and to send and receive text messages.
A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages.
User Guide
For more information about your plan, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address
or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your device. To view the IT policies that have been set by your administrator, on the Home screen or in a folder, click the Security > Security Status Information > View IT Policy.
Wireless service provider Features such as text messaging, location-based services, and
some phone features are dependent on your wireless service provider's offerings. For more information, contact your wireless service provider.
Wireless network The wireless network that your device is connected to might
affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.
Options icon. Click
Quick Help
Related information
BlackBerry Device Software, 218 Find more information, 31 Check what wireless networks your device connects to, 222

Tips

Save time and maximize your efficiency with these quick tips.
19
User Guide
Tips: Finding apps
Quick Help
Look in a folder on your Home screen
Make all hidden apps visible on the Home screen
Search for an app On the Home screen, start typing the application name.
Verify that the app is installed On the Home screen or in a folder, click the Options icon. Click
Some apps are located in folders on your Home screen. Click a folder to see what apps are inside.
On the Home screen, press the key > Show All. To unhide
the app, highlight it and then click Hide to clear the check mark. If Show All does not appear in the menu, there are no apps hidden from view.
Device > Application Management. If the app is listed, it is installed on your BlackBerry® device.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to
access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections.
See all the apps and folders on the Home screen, or minimize your view and view the wallpaper
Switch to another app
Open an app with a convenience key Press a convenience key on the side of your device.
On the navigation bar, click All.
Press and hold the key. Click an app.
Note: The other app might still be running in the background.
Note: You can customize which app a convenience key opens.
Use pop-up menus Pop-up menus provide common available actions, and appear
in the center of the screen. For example, you can use the pop­up menu in a message to file, forward, or reply to the message.
Switch to the Favorites, Media, Downloads, and Frequent views
20
On the Home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.
User Guide
Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the
key > Mark as Favorite.
Change options for the Home screen such as the wallpaper
Related information
Keep an application running in the background and switch to another application, 214 Assign an application to a Convenience key, 198 Change what happens when you type on the Home screen, 27
On the Home screen, press the key > Options.
Quick Help
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.
Remove the new item indicator
Remove the unopened message indicator
Identify an indicator
Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.
In the Messages app, do one or more of the following:
• Open all of your messages by clicking on them. If you cannot find all of your unopened messages in your inbox, look in your messages folders.
• Mark a message as opened. Highlight a message. Press the
key > Mark Opened.
• Mark all messages that are prior to a date as opened.
Highlight a date field. Press the
.
Opened
• You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your device and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.
• For a complete list of BlackBerry® indicators, visit
www.blackberry.com/docs/smartphones. Click your
device model, and then click the Icons and Indicators guide.
key > Mark Prior
21
User Guide
Tips: Extending battery life
For full instructions, click the links under Related information at the bottom.
Quick Help
Set your BlackBerry® device to turn on and turn off automatically.
You can set your device to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the device is turned off automatically updates when the device turns on.
Set backlighting to remain on for a shorter period of time, and lower its brightness
Turn off network connections you aren't using On the Home screen, click the connections area at the top of
Close apps when you are finished with them.
When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power.
Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone
Delete the original text from a reply message
If your device has a camera flash, turn off the flash On the Home screen, click the Camera icon. Click the flash icon
Keep your battery connections clean.
Keeping the battery clean extends the life of your battery.
On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off.
On the Home screen or in a folder, click the Options icon. Click Display > Screen Display.
the screen, or click the Manage Connections icon. Click a network connection to clear the check box.
In an app, press the key > Close.
On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.
When you are replying to a message, press the key >
Delete Original Text.
at the bottom of the screen until the flash off indicator appears.
Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device.
Related information
Set your device to turn on and turn off automatically, 256 Set options for backlighting, 202 Turn on or turn off a network connection, 223 Change your ring tone, notifiers, or reminders, 10 Delete the original text from a reply message, 65
22
User Guide
Quick Help
Tips: Freeing and conserving storage space
Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space.
For full instructions, click the links under Related information at the bottom.
Check how much free storage space you have On the Home screen or in a folder, click the Options icon. Click
Device > Storage.
Delete unneeded files On the Home screen or in a folder, click the Files icon. Find and
highlight a file. Press the key > Delete.
Delete browsing history and clear the cache
Reduce the amount of time that your device stores email messages and calendar entries
Stop storing sent messages on your device
Receive only the first section of long email messages, and choose whether to download more
Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB.
Reduce the size of pictures you take
On the Home screen, click the Browser icon. Press the
key > Options. Go to the Clear Browsing Data section.
On the Home screen, click the Messages icon or Calendar icon.
Press the key > Options.
On the Home screen, click the Messages icon. Press the
key > Options > Email Preferences.
On the Home screen, click the Messages icon. Press the
key > Options > Message Display and Actions.
Only microSD media cards are supported.
On the Home screen, click the Camera icon. Press the
key > Options.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
Related information
View the amount of available storage space on your device, 258 Move, rename, or delete a file, 117 Delete browsing information, 157 Set how long your device stores messages, 74 Change how long your device stores calendar entries, 171 Stop storing messages sent from your computer on your device, 74 Stop storing messages sent from your device on your computer, 74 Receive only the first section of long email messages, 72 Change the size of pictures that you take, 130
23
User Guide
The application memory on my device is low, 261
Quick Help
Tips: Keeping your information safe
You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as avoiding leaving your device unattended.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
For full instructions, click the links under Related information at the bottom.
Set a password On the Home screen or in a folder, click the Options icon. Click
Security > Password.
Encrypt contacts and files On the Home screen or in a folder, click the Options icon. Click
Security > Encryption.
Back up your device data Use the backup tool in the BlackBerry® Desktop Software to
back up your device data. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/
and select the appropriate option for your computer.
desktop
Related information
Set a device password, 269 Turn on encryption, 138
Tips: Updating your software
Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
For full instructions, click the links under Related information at the bottom.
Check to see if there is updated BlackBerry Device Software that you can download over the network
Update your BlackBerry Device Software from your computer Connect your device to your computer and on your computer,
24
Depending on your device model, this feature might not be supported. On the Home screen or in a folder, click the Options icon. Click Device > Software Updates.
visit: www.blackberry.com/software. Click on BlackBerry Device Software and follow the links to update your software.
User Guide
Quick Help
Set your BlackBerry Desktop Software to check for updates automatically
Update your BlackBerry Desktop Software Visit www.blackberry.com/desktopsoftware.
Related information
BlackBerry Device Software, 218
For instructions, see the Help in BlackBerry Desktop Software.
Visit the Setup application
The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your device.
1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.
2. Click a section to change options or to complete a short series of prompts that help you set the options.

Make it yours

Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings.
Your Home screen
Switch themes
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. In the Theme section, click a theme.
4. Click Activate.
To delete a theme, click the theme. Click Delete.
Related information
My display changed, 205
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3.
Press the key > Set As Wallpaper.
Related information
My display changed, 205
25
User Guide
Move an application icon
1. On the Home screen or in an application folder, highlight an application icon.
2. Press the Menu key.
3. Perform one of the following actions:
• To move the application icon to a different location on the Home screen, click Move. On the trackpad, slide your finger
to the new location. Click the trackpad.
• To move the application icon into an application folder, click Move to folder. Click an application folder.
• To move the application icon out of an application folder, click Move to folder. Click Home or an application folder.
Add, change, or delete a folder on the Home screen
On the Home screen, do one of the following:
• To add a folder, press the key > Add Folder. Type a name for the folder. To change the folder icon style, click the folder icon. Click a folder icon style. Click Add.
• To change a folder, highlight a folder. Press the key > Edit Folder. Change the folder name or folder icon style.
Save.
Click
• To delete a folder, highlight a folder. Press the key > Delete.
Find or hide an application icon
Depending on your theme, you might not be able to hide some application icons.
On the Home screen or in a folder, do any of the following:
• To see all your application icons, press the key > Show All.
• To hide an application icon, highlight the icon. Press the key > Hide.
• To show all hidden application icons, press the key > Show All.
• To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear beside the Hide field.
Quick Help
Related information
My display changed, 205
Add a shortcut to your Home screen or Favorites view
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, or apps.
Browse to a website, or highlight the item you want to create a shortcut for.
• To add a shortcut on the Home screen, press the key > Add to Home Screen.
• To add a shortcut to your Favorites view, press the key > Mark as Favorite.
Set the number of icons that appear on the Home screen
1. On the Home screen or in a folder, click the Options icon.
2. Click Accessibility.
3. Change the Home Screen Grid Layout field.
26
User Guide
4.
Press the key > Save.
Change what happens when you type on the Home screen
Depending on your typing input language, you might not be able to use shortcut keys to open applications.
1.
On the Home screen, press the key > Options.
• To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.
• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
2.
Press the key > Save.
Add a message that appears when your device is locked
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Message on Lock Screen.
3. Type the text that you want to appear on the screen when your device is locked.
4.
Press the key > Save.
Get apps, music, ring tones, pictures, and videos
Quick Help
About adding applications
Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.
Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an application over the wireless network. For more information, contact your wireless service provider.
BlackBerry App World
If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.
To download BlackBerry App World, visit www.blackberryappworld.com.
For more information about managing applications using BlackBerry App World, click the App World icon. Press the key
Help.
>
BlackBerry Desktop Software
27
User Guide
If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.
To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.
For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.
Application Center
If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.
For more information about managing applications using the Application Center, click the Application Center icon. Press the
key > Help.
Quick Help
Transfer a file from your computer to your device using your device as a USB memory drive
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB Drive option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related information
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 28
Transfer your media files from your computer to your device using BlackBerry Desktop Software
With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit
www.blackberry.com/desktop and select the appropriate option for your computer.
1. Connect your device to your computer.
2. On your device, in the dialog box that appears, select any of the file transfer options.
3. On your computer, open the BlackBerry Desktop Software.
4. Click the media transfer option that best suits what you want to do.
For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.
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