Getting started: Your smartphone.................................................................................................................10
Popular topics..............................................................................................................................................29
Popular tips................................................................................................................................................. 33
Common troubleshooting.............................................................................................................................41
Tips and shortcuts....................................................................................................................................... 46
Tips: Doing things quickly.............................................................................................................................46
Tips: Extending battery life .......................................................................................................................... 47
How to: Phone............................................................................................................................................. 61
Files and attachments................................................................................................................................142
How to: Files ............................................................................................................................................. 142
How to: Media............................................................................................................................................153
How to: Browser........................................................................................................................................ 181
How to: Calendar....................................................................................................................................... 199
How to: Contacts....................................................................................................................................... 214
How to: Clock.............................................................................................................................................228
Tasks and memos......................................................................................................................................234
Create a task or memo............................................................................................................................... 234
Send a task or memo................................................................................................................................. 234
Change or delete a task or memo............................................................................................................... 234
Change the status of a task........................................................................................................................ 234
Show tasks in the calendar.........................................................................................................................235
Synchronizing tasks and memos................................................................................................................ 235
About categories........................................................................................................................................237
Categorize a contact, task, or memo...........................................................................................................237
Create a category for contacts, tasks, or memos.........................................................................................238
Turn off the prompt that appears before you delete items........................................................................... 238
How to: Typing...........................................................................................................................................239
How to: Keyboard...................................................................................................................................... 250
How to: Language......................................................................................................................................253
How to: Screen display...............................................................................................................................256
How to: Maps.............................................................................................................................................267
How to: Applications.................................................................................................................................. 275
How to: BlackBerry ID................................................................................................................................283
Mobile network ......................................................................................................................................... 290
Mobile Hotspot mode.................................................................................................................................311
Getting started: Mobile Hotspot mode........................................................................................................ 311
How to: Mobile Hotspot mode.................................................................................................................... 312
Troubleshooting: Mobile Hotspot mode......................................................................................................315
Bluetooth technology.................................................................................................................................316
Getting started: Bluetooth technology........................................................................................................ 316
How to: Bluetooth technology.................................................................................................................... 318
Troubleshooting: Bluetooth technology...................................................................................................... 325
Media server..............................................................................................................................................328
How to: Media server................................................................................................................................. 328
About the Smart Accessories application....................................................................................................330
Set up a new dock......................................................................................................................................330
Change a dock profile................................................................................................................................ 330
Delete a saved dock profile........................................................................................................................ 331
Power and battery......................................................................................................................................332
Getting started: Power and battery............................................................................................................. 332
How to: Power and battery......................................................................................................................... 332
Tips: Power and battery............................................................................................................................. 337
Troubleshooting: Power and battery........................................................................................................... 338
Storage space and media cards................................................................................................................. 339
How to: Storage space and media cards.....................................................................................................339
Tips: Storage space and media cards......................................................................................................... 345
Troubleshooting: Storage space and media cards.......................................................................................347
How to: Search.......................................................................................................................................... 349
How to: Security.........................................................................................................................................358
How to: Synchronization............................................................................................................................ 394
How to: Accessibility..................................................................................................................................399
Use the calculator .....................................................................................................................................405
Convert a measurement.............................................................................................................................405
Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.
Your BlackBerry smartphone at a glance
Inserting the SIM card, media card, and battery
10
User GuideQuick Help
Remove the battery door
Insert the SIM card
Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your
smartphone.
Slide the SIM card into the slot.
Insert the media card
The media card is optional. If a media card is included, it might already be inserted.
11
User GuideQuick Help
Insert the battery
New in BlackBerry 7.1
BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps.
Wi-Fi calling
If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls
over the Wi-Fi network. For more information, see Wi-Fi calling.
12
User GuideQuick Help
Mobile Hotspot mode
When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled
devices can use the mobile network connection on your smartphone. For more information, see Mobile Hotspot mode.
Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at
www.blackberry.com/docs/smartphones.
FM Radio
You can use the FM Radio app to listen to radio stations on your smartphone. You can scan for stations, create favorite
stations, and you can listen to the radio using a wired headset or the speakerphone. For more information, see FM Radio.
Parental Controls
Parental Controls are designed to help you have more control over how the features of the BlackBerry smartphone are
used. With Parental Controls you can block content, turn features on or off, and decide what types of communication are
available. For more information, see Turn on Parental Controls.
Public warning messages
If your wireless service provider or organization uses a public warning system, you can receive public warning messages,
such as weather warnings or amber alert messages, on your smartphone. For more information, see Public warning
systems.
New in BlackBerry 7
BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.
BlackBerry ID
A BlackBerry ID is an email and password that gives you convenient access to BlackBerry products and services. After you
create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with
BlackBerry ID you can manage apps that you downloaded from the BlackBerry World storefront (previously known as
BlackBerry App World) and keep apps you downloaded when you switch smartphones. For more information, see
BlackBerry ID.
13
User GuideQuick Help
Voice enabled search
Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on
your smartphone and on the Internet. For more information, see Search for an item using voice enabled search.
Home screen customization
Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all
panels. For more information, see Show or hide a home screen panel and Show, hide, or find an application icon.
Touch-free call answering
You don't need to use your hands to answer calls when you're using a Bluetooth enabled headset or a regular headset!
Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how
you answer calls with a headset.
Bluetooth enhancements
You can now send multiple pictures at once using Bluetooth technology. For details, see Share a file.
Conveniently send and receive a contact card (also called a vCard) using Bluetooth technology, and save the received
contact card into your smartphone's contact list. For more information, see Send contact cards using Bluetooth
technology.
Picture enhancements
When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view.
Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were
taken.
You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information,
see Change your slide show options.
About switching BlackBerry smartphones
When you switch to a new BlackBerry smartphone your data and settings, such as supported email messages, organizer
data, and compatible third-party applications, can be transferred to your new smartphone.
The backup and restore process can be done using a media card or the BlackBerry Device Software. Both options are
available from the Device Switch option in the Setup application.
14
User GuideQuick Help
A Switch Smartphones user guide is available at docs.blackberry.com.
Depending on your wireless service provider, this feature might not be available.
Related information
Visit the Setup application,15
About BlackBerry ID
A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry
ID
, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports
BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry World storefront
(previously known as BlackBerry App World) and keep apps you downloaded when you switch smartphones.
You are prompted to log in using your BlackBerry ID when you set up a BlackBerry PlayBook tablet or a BlackBerry
smartphone running BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new
tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the
BlackBerry ID.
same
If you're using an older BlackBerry smartphone, you might be able to create a BlackBerry ID from within an app that
supports
Related information
About downloading apps with BlackBerry World or BlackBerry App World,30
BlackBerry ID, or you can create a BlackBerry ID by visiting www.blackberry.com/blackberryid.
Visit the Setup application
The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry
smartphone, and set up network connections, such as Bluetooth connections. You can also set up email addresses and
social networking accounts. The Setup application should appear automatically the first time that you turn on your
smartphone.
1.If the Setup application does not appear automatically, on the home screen or in a folder, click the Setup icon.
2.Click a section to change options or to complete a short series of prompts that help you set the options.
Important keys
Keys on the front of your BlackBerry smartphone
Trackpad
Menu
• Slide your finger to move around the screen.
• Press (click) to select an item.
• Press and hold to open a pop-up menu.
• Open a menu.
15
User GuideQuick Help
Keys on the front of your BlackBerry smartphone
• Select a highlighted menu item.
• Press and hold to switch applications quickly.
Escape
• Return to the previous screen.
• Close the menu.
Send
• Make a call.
• Answer a call.
End/Power
• End a call.
• Return to the home screen.
• Press and hold to turn on or turn off your BlackBerry smartphone.
Keys on the top of your smartphone
LockLock or unlock the screen and keyboard.
Keys on the right side of your smartphone
Volume/Mute
• Press the top and bottom keys to change the volume.
• Press and hold the top or bottom key to play the next or previous
media file.
• Before you take a picture or record a video, press the top or
bottom key to zoom in or out.
• Press the middle key to mute a call or mute the volume.
16
Right convenience key
• If supported, open the camera. To take a picture, press the
convenience key again.
• You can also customize this key.
User GuideQuick Help
Keys on the left side of your smartphone
Left convenience key
ShiftCapitalize letters.
AltType the alternate character on a key.
SymbolOpen the symbol list.
Backspace/DeleteDelete the previous character or a selected item.
EnterSelect an item.
SpeakerphoneTurn on or turn off the speakerphone during a call.
• If supported, press to open BBM.
• You can also customize this key.
Keyboard
Flashing LED color descriptions
The LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described.
Flashing LED color Description
GreenIndicates that you're in a wireless coverage area. You can turn on or turn off this notification.
BlueIndicates that your smartphone is connected to a Bluetooth enabled device. You can turn on or turn
off this notification.
RedIndicates that you have received a new message. The LED also flashes when your smartphone
accesses data on a smart card. You can turn on or turn off this notification. You can also change the
LED color for ring tones, message notifications, event reminders, and other application notifications
using the sound and alert profiles.
AmberIndicates that the battery power level has dropped to low and needs to be charged. You can't turn
on or turn off this notification. The amber LED flashes when your smartphone is turned off and
charging, this indicator changes to solid green when the battery is fully charged.
Related information
17
User GuideQuick Help
Turn on flashing LED notification for wireless coverage,259
Turn off or turn on the Bluetooth connection notification,324
Icons
Application icons
You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial
view of the home screen displays icons for only some of the available applications. To view more application icons on the
home screen, click
Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might
not be available. You might be able to download some applications from the BlackBerry World storefront (previously known
as BlackBerry App World).
To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.
Setup
All.
SetupEnterprise Activation
Options
Power and lock
Password LockPower Off
Messages
MessagesSaved Messages
Added email addressAdded work email address
18
Activate a work email account using the
BlackBerry Enterprise Server.
User GuideQuick Help
Text Messages
Instant messaging
Instant Messaging folder
Some applications might appear in this folder
including applications that you download.
Windows Live Messenger for BlackBerry
smartphones
Google Talk for BlackBerry smartphonesYahoo! Messenger for BlackBerry smartphones
Applications
BrowserManage Connections
MapsHelp
Password KeeperVoice Dialing
Applications folder
Some applications might appear in this folder,
including applications that you download.
BBM
AOL Instant Messenger Service for BlackBerry
smartphones
Media
Media folderVideos
PicturesMusic
Ring TonesVoice Notes
19
User GuideQuick Help
CameraVideo Camera
Voice Notes RecorderPodcasts
Personal organizer
ContactsCalendar
TasksMemoPad
ClockCalculator
Files
Documents To GoFiles
Social networking and mobile purchasing
BlackBerry World storefrontSocial Feeds
Facebook for BlackBerry smartphonesTwitter for BlackBerry smartphones
BlackBerry Device Software update
A software update for the BlackBerry Device
Software is available.
A software update for the BlackBerry Device
Software is ready to be installed.
20
A software update for the BlackBerry Device
Software is being downloaded.
A software update for the BlackBerry Device
Software is stopped.
User GuideQuick Help
Sounds and alerts
Normal profilePhone Calls Only profile
Loud profileCustom profile
Medium profileSilent profile
Vibrate Only profileAll Alerts Off profile
Games
Games folder
Some applications might appear in this folder,
including applications that you download.
Word Mole
BrickBreaker
Home screen icons
These icons are status indicators that appear at the top of the home screen.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
New item
To clear this icon, open each item that has this
indicator.
Sending dataNew item in the Social Feeds application
Receiving dataSystem is busy
New BBM item
To clear this icon, open each chat that has this
icon.
Update is available in the BlackBerry World
storefront (previously known as BlackBerry App
World)
New BBM Groups item
RoamingUnread message count
21
User GuideQuick Help
Alarm is setMissed call count
Calendar reminder countBluetooth technology is turned on
Wi-Fi technology is turned onNFC technology is turned on
Message inbox icons
These icons indicate the type or status of each message in your inbox.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
Unread messageNew BBM item
To clear this indicator, open each chat that has
this indicator.
Read messageBBM chat is open
Draft messageNew BBM Groups item
Filed messageNew RSS item
Message with an attachmentMessage is being sent
Message is high priorityMessage has not been sent
Text message with an attachmentMessage has been sent
Text messageMessage has been delivered
Message has been read
Battery power level icons
These icons appear at the top of the home screen and at the top of the screen in some applications.
Full batteryBattery is charging
Low battery
22
User GuideQuick Help
Typing icons
These icons appear in the upper-right corner of the screen when you type.
CAP lock (capital letter lock)Multi-tap mode
NUM lock (number lock)Current input language
Alt mode
Phone icons
These icons appear at the top of the home screen and in the Phone application.
Missed callReceived call
Placed callVoice mail message
Calendar icons
These icons appear when you highlight a calendar entry.
Event reminderRecurring appointment
Meeting reminderException for recurring appointment
Notes
Camera icons
These icons appear at the bottom of the screen in the camera. You can click these icons.
View picturesGeotagging is turned on
Geotagging is turned offTake another picture
Flash is turned onFlash is turned off
Automatic flash modeScene mode
23
User GuideQuick Help
Share a picture
Video camera
These icons appear at the bottom of the screen in the video camera. You can click these icons.
Start recordingPause recording
Share a videoRename video
Delete video
Your Home screen
Home screen at a glance
Use a picture as your smartphone wallpaper
1.On the home screen, click the Media icon > Pictures icon.
2.Browse to a picture.
3.
Press the key > Set As Wallpaper.
Related information
24
User GuideQuick Help
My display changed,262
Add a shortcut to your home screen or Favorites panel
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications,
files, podcast channels, or media categories.
1.Browse to a website, or highlight the item that you want to create a shortcut for.
2.
Press the key > Add to Home Screen.
• To change the name of the shortcut, type a new name.
• To change the location where the shortcut appears, change the Location field.
• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.
3.Click Add.
Show or hide a home screen panel
1.
On the home screen, press the key > Manage Panels.
2.Select or clear the checkbox for each panel.
3.
Press the key > Save.
Show, hide, or find an application icon
Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry
Device Software updates.
On the home screen or in a folder, do any of the following:
• To see all your application icons, on the navigation bar, click All.
• To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you
can hide the icon in all panels or in the current panel only.
• To show all hidden application icons, press the key > Show All Icons.
• To stop hiding an application icon, highlight the icon. Press the key > Unhide Icon.
• To hide the icon, click the Options icon. Click Device > Software Updates. Highlight a software version. Press the
key > Hide.
• To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates.
Press the key > Show All.
Related information
My display changed,262
25
User GuideQuick Help
Move an application icon
1.On the Home screen or in an application folder, highlight an application icon.
2.
Press the key.
• To move the application icon to a different location on the Home screen, click Move. Click the new location.
• To move the application icon into an application folder, click Move To Folder. Click an application folder.
• To move the application icon out of an application folder, click Move To Folder. Click Home or an application
folder.
Change where apps that you download appear
To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.
1.
On the home screen, press the key > Options.
2.Change the Downloads Folder field.
3.
Press the key > Save.
Change themes
1.On the home screen or in a folder, click the Options icon.
2.Click Display > Screen Display.
3.In the Theme section, click a theme.
4.Click Activate.
To delete a theme, click the theme. Click Delete.
Related information
My display changed,262
Set the number of icons that appear on the home screen
1.On the home screen or in a folder, click the Options icon.
2.Click Accessibility.
3.Change the Home Screen Grid Layout field.
4.
Press the key > Save.
26
User GuideQuick Help
Change what happens when you type on the Home screen
Before you begin: Depending on your typing input language, you might not be able to use shortcut keys to open
applications.
1.
On the Home screen, press the key > Options.
• To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.
• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
2.
Press the key > Save.
Add a message that appears when your smartphone is locked
1.On the home screen or in a folder, click the Options icon.
2.Click Display > Message on Lock Screen.
3.Type the text that you want to appear on the screen when your smartphone is locked.
4.
Press the key > Save.
Related information
Lock or unlock your smartphone,32
Feature availability
The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as
examples, and are not inclusive of every feature that might or might not be available on your smartphone.
Smartphone model
Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone
model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices.
Wireless service plan and wireless service provider
You must purchase or change your wireless service plan through your wireless service provider. Features such as text
messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings.
A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text
messages. A wireless service plan with data is required for you to use the browser service and instant messaging
27
User GuideQuick Help
applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps
you can download and how you can download them.
For more information about your plan, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send
and receive email messages, use third-party instant messaging applications, and use some browser options.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with
the BlackBerry Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise
Server. Your administrator might set options that determine the features and settings that are available on your
smartphone and if you can add or update an app. You can view the IT policies that have been set by your administrator in
the security options on your smartphone.
Wireless network
The wireless network that your smartphone is connected to might affect the availability of some features. Depending on
your wireless service provider and available roaming options, different wireless networks are available. Some wireless
networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact
your wireless service provider.
Region
Depending on your region, you might have the option to add or update apps using the BlackBerry World storefront
(previously known as BlackBerry App World). You might also be able to download apps from a webpage or an application.
The availability of certain apps varies by region.
Related information
Find more information,28
BlackBerry Device Software,286
Check which wireless networks your smartphone connects to,291
Find more information
• Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help
on the home screen or in an application menu.
• www.blackberry.com/support: Find the BlackBerry Answers tool, the BlackBerry Support Community Forums, and
more.
28
User GuideQuick Help
• www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.
• Your wireless service provider website: Find information about your wireless network or wireless service plan.
Popular topics
BlackBerry smartphone users have spoken! Here are the top things they want to know how to do on their smartphones.
Set up an email address
1.On the Home screen, click the Setup icon.
2.In the Setup section, click the Email Accounts icon.
3.Follow the screens to set up your email address. When your email address is set up correctly, you receive a
confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
• Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email
accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.
• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your
smartphone with your work email account using the BlackBerry Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email
address for your smartphone, and do not see this option, contact your administrator or wireless service provider.
Related information
Reconcile email over the wireless network manually,97
Change options for your personal email account,97
Add or change your email signature
Before you begin: Depending on your wireless service plan, this feature might not be supported.
1.On the home screen, click the Messages icon.
2.
Press the key > Options.
• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the
appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears,
place your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3.Type a signature.
4.
Press the key > Save.
29
User GuideQuick Help
Your signature is added to your email after you send it.
About downloading apps with BlackBerry World or
BlackBerry App World
With the BlackBerry World storefront (previously known as BlackBerry App World), you can search for and download
games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal account,
you can buy and download apps to your smartphone over the wireless network.
If you don't already have the BlackBerry World app on your smartphone, you can download it at www.blackberryworld.com.
For more information about managing apps using BlackBerry World, click the BlackBerry World icon. Press the key
Help.
>
Depending on your wireless service provider and region, you might have the option to add or update apps using the
BlackBerry World storefront. You might also be able to download apps from a webpage (try visiting
from your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or
use an app over the wireless network. For more information, contact your wireless service provider.
Related information
About BlackBerry ID,15
mobile.blackberry.com
Transfer files to and from your smartphone
1.Connect your BlackBerry smartphone to the computer using a USB cable.
2.In the dialog box that appears on your smartphone, select one of the following file transfer options:
• If you want to transfer most types of files, click USB Drive.
• If you want to synchronize media files that are protected with DRM, click Sync Media.
3.If necessary, type your smartphone password. Your smartphone appears as a drive on your computer.
4.On your computer, do one of the following:
• Drag a file from a location on your computer to a folder on your smartphone.
• Drag a file from a folder on your smartphone to a location on your computer.
To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.
Related information
About transferring and synchronizing files,151
About using your smartphone as a tethered modem
Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your
BlackBerry smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access
the Internet on a laptop or tablet.
30
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