BlackBerry 9350, 9370 User Manual

Download

BlackBerry Curve Series

BlackBerry Curve 9350/9360/9370

Smartphones

Version: 7.1

User Guide

Published: 2012-09-26

SWD-20120926141800689

Contents

Quick Help ................................................................................................................................................... 9

Getting started: Your smartphone ................................................................................................................. 9

Popular topics ............................................................................................................................................ 28

Popular tips ................................................................................................................................................ 32

Common troubleshooting ........................................................................................................................... 40

Tips and shortcuts ...................................................................................................................................... 46

Tips: Doing things quickly ........................................................................................................................... 46

Tips: Extending battery life .......................................................................................................................... 47

Tips: Finding apps ...................................................................................................................................... 48

Tips: Freeing space for your music, pictures, videos, and files ..................................................................... 49

Tips: Freeing space to optimize your smartphone's performance ................................................................. 50

Tips: Updating your software ...................................................................................................................... 51

Tips: Keeping your information safe ............................................................................................................ 51

Tips: Managing indicators ........................................................................................................................... 52

Shortcuts: Phone ........................................................................................................................................ 53

Shortcuts: Messages .................................................................................................................................. 54

Shortcuts: Files and attachments ................................................................................................................ 55

Shortcuts: Typing with the physical keyboard .............................................................................................. 56

Shortcuts: Media ........................................................................................................................................ 57

Shortcuts: Browser ..................................................................................................................................... 58

Shortcuts: Search ....................................................................................................................................... 59

Shortcuts: Maps ......................................................................................................................................... 60

Shortcuts: Calendar .................................................................................................................................... 60

Troubleshooting: Shortcuts ......................................................................................................................... 61

Phone ........................................................................................................................................................ 62

How to: Phone ............................................................................................................................................ 62

Troubleshooting: Phone .............................................................................................................................. 81

Voice commands ........................................................................................................................................ 85

How to: Voice commands ........................................................................................................................... 85

Troubleshooting: Voice commands ............................................................................................................. 87

Messages ................................................................................................................................................... 89

How to: Messages application .................................................................................................................... 89

Troubleshooting: Messages application .................................................................................................... 125

Files and attachments .............................................................................................................................. 131

How to: Files ............................................................................................................................................ 131

Troubleshooting: Files .............................................................................................................................. 138

Media ...................................................................................................................................................... 139

How to: Media .......................................................................................................................................... 139

Troubleshooting: Media ............................................................................................................................ 157

Ring tones, sounds, and alerts .................................................................................................................. 161

How to: Ring tones, sounds, and alerts ...................................................................................................... 161

Troubleshooting: Ring tones, sounds, and alerts ....................................................................................... 165

Browser ................................................................................................................................................... 166

How to: Browser ....................................................................................................................................... 166

Tips: Browser ........................................................................................................................................... 179

Troubleshooting: Browser ......................................................................................................................... 181

Calendar .................................................................................................................................................. 182

How to: Calendar ...................................................................................................................................... 182

Tips: Calendar .......................................................................................................................................... 191

Troubleshooting: Calendar ....................................................................................................................... 192

Contacts .................................................................................................................................................. 194

How to: Contacts ...................................................................................................................................... 194

Troubleshooting: Contacts ........................................................................................................................ 203

Clock ....................................................................................................................................................... 205

How to: Clock ........................................................................................................................................... 205

Troubleshooting: Clock ............................................................................................................................. 209

Tasks and memos .................................................................................................................................... 210

Create a task or memo .............................................................................................................................. 210

Send a task or memo ................................................................................................................................ 210

Change or delete a task or memo .............................................................................................................. 210

Change the status of a task ....................................................................................................................... 211

Hide completed tasks ............................................................................................................................... 211

Show tasks in the calendar ....................................................................................................................... 211

Synchronizing tasks and memos ............................................................................................................... 212

About categories ...................................................................................................................................... 214

Categorize a contact, task, or memo ......................................................................................................... 214

Create a category for contacts, tasks, or memos ....................................................................................... 214

Turn off the prompt that appears before you delete items .......................................................................... 215

Typing ...................................................................................................................................................... 216

How to: Typing ......................................................................................................................................... 216

Troubleshooting: Typing ........................................................................................................................... 223

Keyboard ................................................................................................................................................. 224

How to: Keyboard ..................................................................................................................................... 224

Language ................................................................................................................................................. 227

How to: Language .................................................................................................................................... 227

Troubleshooting: Language ...................................................................................................................... 229

Screen display .......................................................................................................................................... 230

How to: Screen display ............................................................................................................................. 230

Troubleshooting: Screen display ............................................................................................................... 234

GPS technology ........................................................................................................................................ 235

How to: GPS technology ........................................................................................................................... 235

Troubleshooting: GPS technology ............................................................................................................. 237

Maps ....................................................................................................................................................... 238

How to: Maps ........................................................................................................................................... 238

Personalize: Maps .................................................................................................................................... 242

Troubleshooting: Maps ............................................................................................................................. 244

Applications ............................................................................................................................................. 245

How to: Applications ................................................................................................................................ 245

Troubleshooting: Applications .................................................................................................................. 247

BlackBerry ID ........................................................................................................................................... 251

How to: BlackBerry ID .............................................................................................................................. 251

BlackBerry Device Software ...................................................................................................................... 253

How to: BlackBerry Device Software ......................................................................................................... 253

Troubleshooting: BlackBerry Device Software ........................................................................................... 255

Manage Connections ................................................................................................................................ 257

Mobile network ........................................................................................................................................ 257

Wi-Fi technology ....................................................................................................................................... 264

Mobile Hotspot mode ............................................................................................................................... 274

How to: Mobile Hotspot mode ................................................................................................................... 274

Troubleshooting: Mobile Hotspot mode .................................................................................................... 277

Bluetooth technology ............................................................................................................................... 278

How to: Bluetooth technology ................................................................................................................... 278

Troubleshooting: Bluetooth technology ..................................................................................................... 286

NFC technology ........................................................................................................................................ 289

How to: NFC technology ........................................................................................................................... 289

Troubleshooting: NFC technology ............................................................................................................. 295

Media server ............................................................................................................................................ 297

How to: Media server ................................................................................................................................ 297

Smart accessories .................................................................................................................................... 299

About the Smart Accessories application .................................................................................................. 299

Set up a new dock .................................................................................................................................... 299

Change a dock profile ............................................................................................................................... 300

Delete a saved dock profile ....................................................................................................................... 300

Power and battery .................................................................................................................................... 301

How to: Power and battery ........................................................................................................................ 301

Troubleshooting: Power and battery .......................................................................................................... 305

Storage space and media cards ................................................................................................................ 306

How to: Storage space and media cards ................................................................................................... 306

Troubleshooting: Storage space and media cards ..................................................................................... 312

Search ..................................................................................................................................................... 314

How to: Search ......................................................................................................................................... 314

Troubleshooting: Search ........................................................................................................................... 318

Security ................................................................................................................................................... 320

How to: Security ....................................................................................................................................... 320

Troubleshooting: Security ......................................................................................................................... 350

Service books and diagnostic reports ........................................................................................................ 353

Run, view, send, or delete a diagnostic report ........................................................................................... 353

Accept, delete, or restore a service book ................................................................................................... 353

Set a default recipient for diagnostic reports ............................................................................................. 354

Find your smartphone model number and version of the BlackBerry Device Software ................................ 354

I can't run or submit a diagnostic report .................................................................................................... 354

Synchronization ....................................................................................................................................... 356

How to: Synchronization ........................................................................................................................... 356

Troubleshooting: Synchronization ............................................................................................................. 359

Accessibility options ................................................................................................................................. 361

How to: Accessibility ................................................................................................................................ 361

Calculator ................................................................................................................................................ 371

Use the calculator .................................................................................................................................... 371

Convert a measurement ........................................................................................................................... 371

Glossary ................................................................................................................................................... 372

Legal notice ............................................................................................................................................. 374

User Guide Quick Help

Quick Help

Getting started: Your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.

Your BlackBerry smartphone at a glance

Inserting the SIM card, media card, and battery

Remove the battery door

User Guide Quick Help

Insert the SIM card

Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone.

Slide the SIM card into the slot.

Insert the media card and battery

The media card is optional. If a media card is included, it might already be inserted.

User Guide Quick Help

New in BlackBerry 7.1

BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps.

BlackBerry Tag

Send pictures, songs, videos, documents, contacts, webpages, and voice notes between two NFC-enabled devices. Simply tap the back of your BlackBerry smartphone against the back of another NFC-enabled device. For more information, see

BlackBerry Tag.

Smart tags

A new intuitive user interface enables you to easily create smart tags and share information with other NFC-enabled device users. Create a smart tag to open a webpage, call a phone number, send a text or email message, open an application, or view a location on a map. You can also copy your smart tag information to writable smart tag stickers to add to posters and more. For more information, see Smart tags.

Wi-Fi calling

If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls over the Wi-Fi network. For more information, see Wi-Fi calling.

User Guide Quick Help

Mobile Hotspot mode

When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled devices can use the mobile network connection on your smartphone. For more information, see Mobile Hotspot mode.

Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at

www.blackberry.com/docs/smartphones.

FM Radio

You can use the FM Radio app to listen to radio stations on your smartphone. You can scan for stations, create favorite stations, and you can listen to the radio using a wired headset or the speakerphone. For more information, see FM Radio.

Parental Controls

Parental Controls are designed to help you have more control over how the features of the BlackBerry smartphone are used. With Parental Controls you can block content, turn features on or off, and decide what types of communication are available. For more information, see Turn on Parental Controls.

Public warning messages

If your wireless service provider or organization uses a public warning system, you can receive public warning messages, such as weather warnings or amber alert messages, on your smartphone. For more information, see Public warning

systems.

New in BlackBerry 7

BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.

BlackBerry ID

A BlackBerry ID is an email and password that gives you convenient access to BlackBerry products and services. After you create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones. For more information, see BlackBerry ID.

User Guide Quick Help

Voice enabled search

Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on your smartphone and on the Internet. For more information, see Search for an item using voice enabled search.

Home screen customization

Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel and Show, hide, or find an application icon.

NFC technology

NFC technology allows you to quickly exchange information between your smartphone and smart accessories, smart payment terminals, smart access points, and smart tags. When you tap the NFC smart tag reader of your smartphone against a smart tag, you can see information such as web addresses, coupons, graphics, media files, and event details. For more information, see NFC technology.

Touch-free call answering

You don't need to use your hands to answer calls when you're using a Bluetooth enabled headset or a regular headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how

you answer calls with a headset.

Bluetooth enhancements

You can now send multiple pictures at once using Bluetooth technology. For details, see Send a file. Conveniently send and receive a contact card (also called a vCard) using Bluetooth technology, and save the received

contact card into your smartphone's contact list. For more information, see Send contact cards using Bluetooth

technology.

Video enhancements

You can now play back video in HD (720 x 1280) format.

Picture enhancements

When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view.

User Guide Quick Help

Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were taken.

You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see Change your slide show options.

About switching BlackBerry smartphones

When you switch to a new BlackBerry smartphone your data and settings, such as supported email messages, organizer data, and compatible third-party applications, can be transferred to your new smartphone.

The backup and restore process can be done using a media card or the BlackBerry Device Software. Both options are available from the Device Switch option in the Setup application.

A Switch Smartphones user guide is available at docs.blackberry.com. Depending on your wireless service provider, this feature might not be available.

Related information

Visit the Setup application, 14

About BlackBerry ID

A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones.

You are prompted to log in using your BlackBerry ID when you set up a BlackBerry PlayBook tablet or a BlackBerry smartphone running BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the same BlackBerry ID.

If you're using an older BlackBerry smartphone, you might be able to create a BlackBerry ID from within an app that supports BlackBerry ID, or you can create a BlackBerry ID by visiting www.blackberry.com/blackberryid.

Related information

About downloading apps with the BlackBerry App World, 29

Visit the Setup application

The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry smartphone, and set up network connections, such as Bluetooth connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your smartphone.

1. If the Setup application does not appear automatically, on the home screen or in a folder, click the Setup icon.

User Guide Quick Help

2. Click a section to change options or to complete a short series of prompts that help you set the options.

Important keys

Keys on the front of your BlackBerry smartphone

Trackpad

Escape

Send

End/Power

• Slide your finger to move around the screen.

• Press (click) to select an item.

• Press and hold to open a pop-up menu.

• Open a menu.

• Select a highlighted menu item.

• Press and hold to switch applications quickly.

• Return to the previous screen.

• Close the menu.

• Make a call.

• Answer a call.

• End a call.

• Return to the home screen.

• Press and hold to turn on or turn off your BlackBerry smartphone.

Keys on the top of your smartphone

Lock Lock your keyboard.

Keys on the right side of your smartphone

Volume/Mute

• Press the top and bottom keys to change the volume.

• Press and hold the top or bottom key to play the next or previous media file.

User Guide Quick Help

Keys on the right side of your smartphone

• Before you take a picture or record a video, press the top or bottom key to zoom in or out.

• Press the middle key to mute a call or mute the volume.

Speakerphone Turn on or turn off the speakerphone during a call.

Right convenience key

Shift Capitalize letters.

Alt Type the alternate character on a key.

Symbol Open the symbol list.

Backspace/Delete Delete the previous character or a selected item.

Enter Select an item.

• If supported, open the camera. To take a picture, press the convenience key again.

• You can also customize this key.

Keyboard

Flashing LED color descriptions

The LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described.

Flashing LED color Description

Green Indicates that you're in a wireless coverage area. You can turn on or turn off this notification.

Blue Indicates that your smartphone is connected to a Bluetooth enabled device. You can turn on or turn

off this notification.

Red Indicates that you have received a new message. The LED also flashes when your smartphone

accesses data on a smart card. You can turn on or turn off this notification. You can also change the LED color for ring tones, message notifications, event reminders, and other application notifications using the sound and alert profiles.

User Guide Quick Help

Flashing LED color Description

Amber Indicates that the battery power level has dropped to low and needs to be charged. You can't turn

on or turn off this notification. The amber LED flashes when your smartphone is turned off and charging, this indicator changes to solid green when the battery is fully charged.

Related information

Turn on flashing LED notification for wireless coverage, 233 Turn off or turn on the Bluetooth connection notification, 284

Icons

Application icons

You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All.

Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the

BlackBerry App World storefront.

To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.

Setup

Options

Enterprise Activation Activate a work email account using the

BlackBerry Enterprise Server.

Power and lock

Password Lock

Power Off

User Guide Quick Help

Messages

Added email address

Text Messages

Instant messaging

Instant Messaging folder Some applications might appear in this folder

including applications that you download.

Windows Live Messenger for BlackBerry smartphones

Google Talk for BlackBerry smartphones

Applications

Saved Messages

Added work email address

BBM

AOL Instant Messenger Service for BlackBerry smartphones

Yahoo! Messenger for BlackBerry smartphones

Browser

Maps

Password Keeper

Applications folder Some applications might appear in this folder,

including applications that you download.

Manage Connections

Help

Voice Dialing

User Guide Quick Help

Media

Media folder

Pictures

Ring Tones

Camera

Voice Notes Recorder

Personal organizer

Contacts

Tasks

Clock

Videos

Music

Voice Notes

Video Camera

Podcasts

Calendar

MemoPad

Calculator

Files

Documents To Go

Social networking and mobile purchasing

BlackBerry App World

Facebook for BlackBerry smartphones

Files

Social Feeds

Twitter for BlackBerry smartphones

User Guide Quick Help

BlackBerry Device Software update

A software update for the BlackBerry Device Software is available.

A software update for the BlackBerry Device Software is ready to be installed.

Sounds and alerts

Normal profile

Loud profile

Medium profile

Vibrate Only profile

Games

Games folder Some applications might appear in this folder,

including applications that you download.

A software update for the BlackBerry Device Software is being downloaded.

A software update for the BlackBerry Device Software is stopped.

Phone Calls Only profile

Custom profile

Silent profile

All Alerts Off profile

BrickBreaker

Word Mole

Home screen icons

These icons are status indicators that appear at the top of the home screen. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.

New item To clear this icon, open each item that has this

indicator.

Update is available in the BlackBerry App World

storefront

User Guide Quick Help

Sending data

Receiving data

New BBM item To clear this icon, open each chat that has this

icon.

Roaming

Alarm is set

Calendar reminder count

Wi-Fi technology is turned on

New item in the Social Feeds application

System is busy

New BBM Groups item

Unread message count

Missed call count

Bluetooth technology is turned on

NFC technology is turned on

Message inbox icons

These icons indicate the type or status of each message in your inbox. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.

Unread message

New BBM item To clear this indicator, open each chat that has

this indicator.

Read message

Draft message

Filed message

Message with an attachment

Message is high priority

Text message with an attachment

Text message

BBM chat is open

New BBM Groups item

New RSS item

Message is being sent

Message has not been sent

Message has been sent

Message has been delivered

User Guide Quick Help

Message has been read

Battery power level icons

These icons appear at the top of the home screen and at the top of the screen in some applications.

Full battery Battery is charging

Low battery

Typing icons

These icons appear in the upper-right corner of the screen when you type.

CAP lock (capital letter lock)

NUM lock (number lock)

Alt mode

Multi-tap mode

Current input language

Phone icons

These icons appear at the top of the home screen and in the Phone application.

Missed call

Placed call

Calendar icons

These icons appear when you highlight a calendar entry.

Event reminder

Meeting reminder

Notes

Recurring appointment

Exception for recurring appointment

Received call

Voice mail message

User Guide Quick Help

Camera icons

These icons appear at the bottom of the screen in the camera. You can click these icons.

View pictures

Geotagging is turned off Take another picture

Flash is turned on

Automatic flash mode

Video camera

These icons appear at the bottom of the screen in the video camera. You can click these icons.

Start recording

Send video

Delete video

Pause recording

Rename video

Your Home screen

Home screen at a glance

Geotagging is turned on

Flash is turned off

Scene mode

User Guide Quick Help

Use a picture as your smartphone wallpaper

1. On the home screen, click the Media icon > Pictures icon.

2. Browse to a picture.

Press the key > Set As Wallpaper.

Related information

My display changed, 234

Add a shortcut to your home screen or Favorites panel

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories.

1. Browse to a website, or highlight the item that you want to create a shortcut for.

Press the key > Add to Home Screen.

• To change the name of the shortcut, type a new name.

• To change the location where the shortcut appears, change the Location field.

• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.

3. Click Add.

Show or hide a home screen panel

On the home screen, press the key > Manage Panels.

2. Select or clear the checkbox for each panel.

Press the key > Save.

Show, hide, or find an application icon

Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates.

On the home screen or in a folder, do any of the following:

• To see all your application icons, on the navigation bar, click All.

• To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only.

• To show all hidden application icons, press the key > Show All Icons.

User Guide Quick Help

• To stop hiding an application icon, highlight the icon. Press the key > Unhide Icon.

• To hide the icon, click the Options icon. Click Device > Software Updates. Highlight a software version. Press the key > Hide.

• To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates. Press the key > Show All.

Related information

My display changed, 234

Move an application icon

1. On the Home screen or in an application folder, highlight an application icon.

Press the key.

• To move the application icon to a different location on the Home screen, click Move. Click the new location.

• To move the application icon into an application folder, click Move To Folder. Click an application folder.

• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.

Change where apps that you download appear

To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.

On the home screen, press the key > Options.

2. Change the Downloads Folder field.

Press the key > Save.

Change themes

1. On the home screen or in a folder, click the Options icon.

2. Click Display > Screen Display.

3. In the Theme section, click a theme.

4. Click Activate.

To delete a theme, click the theme. Click Delete.

Related information

My display changed, 234

User Guide Quick Help

Set the number of icons that appear on the home screen

1. On the home screen or in a folder, click the Options icon.

2. Click Accessibility.

3. Change the Home Screen Grid Layout field.

Press the key > Save.

Change what happens when you type on the Home screen

Before you begin: Depending on your typing input language, you might not be able to use shortcut keys to open applications.

On the Home screen, press the key > Options.

• To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.

• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.

Press the key > Save.

Add a message that appears when your smartphone is locked

1. On the home screen or in a folder, click the Options icon.

2. Click Display > Message on Lock Screen.

3. Type the text that you want to appear on the screen when your smartphone is locked.

Press the key > Save.

Related information

Lock or unlock your smartphone, 31

Feature availability

The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone.

Smartphone model

Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices.

User Guide Quick Help

Wireless service plan and wireless service provider

You must purchase or change your wireless service plan through your wireless service provider. Features such as text messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings.

A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text messages. A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps you can download and how you can download them.

For more information about your plan, contact your wireless service provider.

BlackBerry Internet Service and BlackBerry Enterprise Server

Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options.

If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry Internet Service.

If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app. You can view the IT policies that have been set by your administrator in the security options on your smartphone.

Wireless network

The wireless network that your smartphone is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.

Region

Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront. You might also be able to download apps from a webpage or an application. The availability of certain apps varies by region.

Related information

Find more information, 28 BlackBerry Device Software, 253 Check which wireless networks your smartphone connects to, 257

User Guide Quick Help

Find more information

• Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help on the home screen or in an application menu.

• www.blackberry.com/support: Find the BlackBerry Answers tool, the BlackBerry Support Community Forums, and more.

• www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.

• Your wireless service provider website: Find information about your wireless network or wireless service plan.

Popular tips

Save time and maximize your efficiency with these quick tips.

Tips: Finding apps

Look in a folder on your home screen. Some apps are located in folders on your home screen.

Click a folder to see what apps are inside.

Make all hidden apps visible on the home screen.

On the home screen, press the key > Show All Icons. To unhide an app, highlight it and then press the

key > Unhide Icon. If the icon is hidden in other

panels, you can unhide the icon in all panels, or in the

User Guide Quick Help

current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view.

Search for an app. On the home screen, start typing the app name.

Verify that an app is installed. On the home screen or in a folder, click the Options icon.

Click Device > Application Management. If the app is listed, it is installed on your BlackBerry smartphone.

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.

For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.

Remove the new item indicator .

Remove the unopened message indicator .

Identify an indicator.

Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.

In the Messages app, do one or more of the following:

• Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders.

• Mark a message as read. Highlight a message. Press the key > Mark Read.

• Mark all messages that are prior to a date as read. Highlight a date field. Press the key > Mark Prior Read.

• You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.

User Guide Quick Help

Tips: Updating your software

Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Check to see if there is updated BlackBerry Device Software that you can download over the network.

Update your BlackBerry Device Software from your computer.

Set your BlackBerry Desktop Software to check for updates automatically.

Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.

Depending on your smartphone model, this feature might not be supported. On the home screen or in a folder, click the Options icon. Click Device > Software Updates.

On your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer.

For instructions, see the Help in BlackBerry Desktop Software.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections.

See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper.

Switch to another app.

Highlight and click the areas at the top of the home screen.

On the navigation bar, click All.

Press and hold the key. Click an app. Note: The other app might still be running in the

background.

Open an app with a convenience key. Press a convenience key on the side of your BlackBerry

smartphone. Note: You can customize which app a convenience key

opens.

User Guide Quick Help

Use pop-up menus. Pop-up menus provide common available actions, and

appear in the center of the screen. For example, you can use the pop-up menu in a message to file, forward, or reply to the message. To open a pop-up menu, press and hold the trackpad. To select a command, click the trackpad.

Switch to the Favorites, Media, Downloads, and Frequent panels.

Add an app to the Favorites panel. Highlight an app on the home screen or in a folder. Press

Change options for the home screen such as the wallpaper.

Related information

Change what happens when you type on the Home screen, 26 Assign an application to a convenience key, 224 Keep an application running in the background and switch to another application, 245

On the home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.

the key > Mark as Favorite.

On the home screen, press the key > Options.

Tips: Extending battery life

Close apps when you're finished with them.

Turn on battery saving mode. On the home screen or in a folder, click the Options icon.

Turn off network connections you aren't using. On the home screen, click the connections area at the top

In an app, press the key and click Close or Exit.

Click Device > Battery Saving Mode. Select the Turn on

Battery Saving Mode when battery power level is low

checkbox.

of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox.

If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when you're in an area with reduced wireless coverage.

Set your smartphone to turn on and turn off automatically. On the home screen or in a folder, click the Options icon.

Close browser tabs you aren't using.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Select the Wi-Fi checkbox.

Click Device > Auto On/Off.

In the browser, press the key > Tabs. Highlight a tab and click the icon.

User Guide Quick Help

Turn off location-based services when you're not using them. On the home screen or in a folder, click the Options icon.

Click Device > Location Settings. Turn off any options you're not using.

Set backlighting to remain on for a shorter period of time, and lower its brightness.

Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone.

Delete the previous text from a reply message.

Change how often podcast or social feed applications refresh content.

If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash

Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean

Check for Device Software updates. Click the Options icon > Device > Software Updates.

On the home screen or in a folder, click the Options icon. Click Display > Screen Display.

On the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts.

When you are replying to a message, press the key > Delete Original Text.

Your podcast and social feed applications periodically refresh content. In some of these applications, you can reduce how often the content refreshes. For more information, see the Help in the application.

icon at the bottom of the screen until the flash off indicator appears.

the metal contacts on the battery and the smartphone.

Tips: Freeing space for your music, pictures, videos, and files

You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.

Check how much storage is used by media files and documents.

Delete unneeded files. On the home screen or in a folder, click the Files icon. Find

Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media

On the home screen, click the Media icon. Press the key > Memory Use.

and highlight a file. Press the key > Delete.

icon > Video Camera icon. Press the key > Options. Change the Image Size or Video Format field.

User Guide Quick Help

Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media

icon > Video Camera icon. Press the key > Options. In the Storage section, change the Store Pictures or Store Videos field.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Related information

Copy, move, rename, or delete a file, 134 Change the size of pictures that you take, 151 View the amount of available storage space on your smartphone, 311 Change how long your smartphone stores calendar entries, 189 Keep an application running in the background and switch to another application, 245

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.

Set a smartphone password. On the home screen or in a folder, click the Options icon.

Click Security > Password.

Encrypt contacts and files. On the home screen or in a folder, click the Options icon.

Click Security > Encryption.

Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your

smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit

www.blackberry.com/desktop and select the appropriate

option for your computer.

Back up your smartphone data to a media card. On the home screen, click the Setup icon. In the Setup

section, click Device Switch > Save Data.

Related information

Turn on encryption, 310 Set or change your smartphone password, 321

User Guide Quick Help

Shortcuts: Phone

Depending on the typing input language that you're using, some shortcuts might not be available.

Change your ring tone

Check your voice mail Press and hold 1.

Set up a speed dial for a contact From the home screen or in the Phone application, press

Add an extension to a phone number

Type a letter in a phone number field

Insert a plus sign (+) when typing a phone number Press O.

Turn on or turn off the speakerphone during a call Press the key on the keyboard.

Stop listening to a call with a wireless headset Press the key on the keyboard.

Change the active phone number

From the home screen, press the key. Press the

key > Phone Ring Tones.

and hold the key that you would like to assign speed dial to.

Press the key and X. Type the extension number.

Press the key and the letter key.

From the home screen, press the key. Click your phone number at the top of the screen. Click a phone number.

Shortcuts: Typing with the physical keyboard

Depending on the typing input language that you're using, some shortcuts might not be available.

Insert a period (.)

Insert an at sign (@) or a period (.) in an email address field

Capitalize a letter Press and hold the letter key until the capitalized letter

Turn on CAPS lock

Type a symbol

Press the key twice. The next letter is capitalized.

Press the key.

appears.

Press the key and the Right key. To turn off CAPS lock, press the Left or Right key.

Press the key. Type the letter that appears below the symbol.

User Guide Quick Help

Type the alternate character on a key

Type an accented or special character Press and hold the letter key and, on the trackpad, slide

Type a number in a text field

Type a number in a number field

Turn on NUM lock

Highlight a line of text

Highlight text character by character

Cut highlighted text

Copy highlighted text

Paste text

Press the key and the character key.

your finger left or right. For example, to type ü, press and hold U and slide your finger left until ü appears. Release the letter key when the accented or special character appears.

Press and hold the key and press the number key.

Press a number key. You don't need to press the key.

Press the key and the Left key. To turn off NUM lock, press the Left or Right key.

Press the Left or Right key and, on the trackpad, slide your finger up or down.

Press the Left or Right key and, on the trackpad, slide your finger left or right.

Press the Left or Right key and the key.

Press the key and click the trackpad.

Press the Left or Right key and click the trackpad.

Shortcuts: Media

Depending on the typing input language that you're using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file Press the Mute key on the right side of your BlackBerry

smartphone.

Resume playing an audio or video file Press the Mute key again.

Play the next audio file Press and hold the Volume Up key on the right side of your

smartphone.

User Guide Quick Help

Play the previous audio file Press and hold the Volume Down key on the right side of

your smartphone.

Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turns

on.

Pictures

Zoom in Press I

Zoom out Press O

Pan up Press 2

Pan down Press 8

Pan right Press 6

Pan left Press 4

Rotate Press L

Camera and video camera

Zoom in before you take a picture or record a video Press the Volume Up key.

Zoom out before you take a picture or record a video Press the Volume Down key.

Take a picture Press the Convenience key on the right side of your

smartphone.

Common troubleshooting

I can't make or receive calls

Try the following actions:

User Guide Quick Help

• Verify that your BlackBerry smartphone is connected to the wireless network.

• Verify that your wireless service plan includes phone or voice services.

• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

• If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, including the country code and area code, for your contact.

• If you're not receiving calls, verify that call blocking and call forwarding are turned off.

• Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

• If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.

• If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.

• If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry Mobile Voice System BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.

• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.

. From the home screen, press the key. Press the key. Click Options. Click

Related information

Fixed dialing and smart dialing, 70 Call waiting, call forwarding, and call blocking, 68 Switch the active phone number, 76

I'm not receiving messages

Try the following actions:

• Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

• Reset your smartphone. Connect to the network and try again.

• If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.

• If you haven't received a registration message from the wireless network, register your smartphone. On the home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the

key > Register Now.

User Guide Quick Help

• Verify that data service is turned on.

• If you use email filters, verify that the options for email filters are set correctly.

• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.

• Verify that your smartphone is not blocking messages. For more information, contact your administrator.

Related information

Change, prioritize, or delete an email filter, 101

I can't send messages

Try the following actions:

• Verify that your BlackBerry smartphone is connected to the wireless network.

• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.

key > Register Now.

• Generate an encryption key.

• Verify that data service is turned on.

• Resend the message.

Related information

Generate an encryption key, 328 Change or delete a contact, 195 Turn on or turn off data service or set roaming options, 259 Options for email filters, 100 Resend a message, 96 Wireless coverage indicators, 262 Turn on, turn off, or check the status of a network connection, 258 Resend a message, 96

I forget my smartphone password

If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only

User Guide Quick Help

way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts.

If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.

My smartphone isn't ringing or vibrating when I receive a call or message

Try the following actions:

• On the home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.

• If you have created contact alerts, on the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off.

The screen turns off

When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.

To turn on the screen, click the trackpad or press a key.

Related information

Set options for backlighting, 230

Email messages aren't reconciling over the wireless network

Try the following actions:

• Verify that your BlackBerry smartphone is connected to the wireless network.

• Verify that wireless email reconciliation is turned on.

• Reconcile email messages manually.

User Guide Quick Help

Organizer data isn't synchronizing over the wireless network

Try the following actions:

• Verify that your BlackBerry smartphone is connected to the wireless network.

• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.

• If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

I can't pair with a Bluetooth enabled device

Try the following actions:

• Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device.

• If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.

• If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes.

• Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click

Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Devices Properties. Clear the Encryption checkbox. Press the key > Save.

Related information

Make your smartphone discoverable, 281

The media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.

Related information

User Guide Quick Help

Change the amount of time before the media player screen closes, 141

User Guide Tips and shortcuts

Tips and shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections.

See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper.

Switch to another app.

Open an app with a convenience key. Press a convenience key on the side of your BlackBerry

Use pop-up menus. Pop-up menus provide common available actions, and

Switch to the Favorites, Media, Downloads, and Frequent panels.

Highlight and click the areas at the top of the home screen.

On the navigation bar, click All.

Press and hold the key. Click an app. Note: The other app might still be running in the

background.

smartphone. Note: You can customize which app a convenience key

opens.

On the home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.

Add an app to the Favorites panel. Highlight an app on the home screen or in a folder. Press

the key > Mark as Favorite.

Change options for the home screen such as the wallpaper.

Related information

On the home screen, press the key > Options.

User Guide Tips and shortcuts

Change what happens when you type on the Home screen, 26 Assign an application to a convenience key, 224 Keep an application running in the background and switch to another application, 245

Tips: Extending battery life

Close apps when you're finished with them.

Turn on battery saving mode. On the home screen or in a folder, click the Options icon.

Turn off network connections you aren't using. On the home screen, click the connections area at the top

If your BlackBerry smartphone supports Wi-Fi, use Wi-Fi when you're in an area with reduced wireless coverage.

Set your smartphone to turn on and turn off automatically. On the home screen or in a folder, click the Options icon.

Close browser tabs you aren't using.

Turn off location-based services when you're not using them. On the home screen or in a folder, click the Options icon.

Set backlighting to remain on for a shorter period of time, and lower its brightness.

In an app, press the key and click Close or Exit.

Click Device > Battery Saving Mode. Select the Turn on

Battery Saving Mode when battery power level is low

checkbox.

of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox.

On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Select the Wi-Fi checkbox.

Click Device > Auto On/Off.

In the browser, press the key > Tabs. Highlight a tab and click the icon.

Click Device > Location Settings. Turn off any options you're not using.

On the home screen or in a folder, click the Options icon. Click Display > Screen Display.

Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone.

Delete the previous text from a reply message.

On the home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts.

When you are replying to a message, press the key > Delete Original Text.

User Guide Tips and shortcuts

Change how often podcast or social feed applications refresh content.

If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash

Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean

Check for Device Software updates. Click the Options icon > Device > Software Updates.

icon at the bottom of the screen until the flash off indicator appears.

the metal contacts on the battery and the smartphone.

Tips: Finding apps

Look in a folder on your home screen. Some apps are located in folders on your home screen.

Click a folder to see what apps are inside.

Make all hidden apps visible on the home screen.

On the home screen, press the key > Show All Icons. To unhide an app, highlight it and then press the

key > Unhide Icon. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view.

Search for an app. On the home screen, start typing the app name.

Verify that an app is installed. On the home screen or in a folder, click the Options icon.

Click Device > Application Management. If the app is listed, it is installed on your BlackBerry smartphone.

User Guide Tips and shortcuts

Tips: Freeing space for your music, pictures, videos, and files

You can store files in the built-in media storage on your BlackBerry smartphone or on a media card.

Check how much storage is used by media files and documents.

Delete unneeded files. On the home screen or in a folder, click the Files icon. Find

Reduce the size of pictures you take and videos you record. On the home screen, click the Camera icon or the Media

Store files on a media card instead of your smartphone. On the home screen, click the Camera icon or the Media

Related information

On the home screen, click the Media icon. Press the key > Memory Use.

and highlight a file. Press the key > Delete.

icon > Video Camera icon. Press the key > Options. Change the Image Size or Video Format field.

icon > Video Camera icon. Press the key > Options. In the Storage section, change the Store Pictures or Store Videos field.

User Guide Tips and shortcuts

Tips: Freeing space to optimize your smartphone's performance

Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try any of the following:

Close any apps you're not using.

Check how much free application storage you have. On the home screen or in a folder, click the Options icon.

Identify and delete applications and themes you don't need.

Delete languages you don't use. On the home screen or in a folder, click the Setup icon.

Delete browsing history and clear the cache. On the home screen, click the Browser icon. Press the

Delete messages.

Press and hold the key until the application switcher appears. Click an application icon. Press the key > Close or Exit.

Click Device > Storage.

On the home screen or in a folder, click the Options icon. Click Device > Application Management. To view the details about your smartphone's memory and CPU usage, slide your finger on the trackpad right or left. To delete an application or theme, click an item. Click Delete.

Click Languages and Input Methods.

key > Options. Go to the Clear Browsing Data section.

Highlight a message. Press and hold the key. On the trackpad, slide your finger up or down. Release the key. Press the key > Delete Messages.

Or, highlight a date. Press the key > Delete Prior.

Reduce the amount of time that your smartphone stores email messages and calendar entries.

Stop storing sent messages on your smartphone. On the home screen, click the Messages icon. Press the

On the home screen, click the Messages icon or Calendar icon. Press the key > Options.

key > Options > Email Preferences.

User Guide Tips and shortcuts

Receive only the first section of long email messages, and choose whether to download more.

Related information

Change how long your smartphone stores calendar entries, 189 Delete a language from your smartphone, 227

On the home screen, click the Messages icon. Press the

key > Options > Message Display and Actions.

Tips: Updating your software

Check to see if there is updated BlackBerry Device Software that you can download over the network.

Depending on your smartphone model, this feature might not be supported. On the home screen or in a folder, click the Options icon. Click Device > Software Updates.

Update your BlackBerry Device Software from your computer.

Set your BlackBerry Desktop Software to check for updates automatically.

Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.

On your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer.

For instructions, see the Help in BlackBerry Desktop Software.

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.

User Guide Tips and shortcuts

Set a smartphone password. On the home screen or in a folder, click the Options icon.

Click Security > Password.

Encrypt contacts and files. On the home screen or in a folder, click the Options icon.

Click Security > Encryption.

Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your

smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit

www.blackberry.com/desktop and select the appropriate

option for your computer.

Back up your smartphone data to a media card. On the home screen, click the Setup icon. In the Setup

section, click Device Switch > Save Data.

Related information

Turn on encryption, 310 Set or change your smartphone password, 321

Tips: Managing indicators

For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icon Guide.

Remove the new item indicator .

Remove the unopened message indicator .

Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.

In the Messages app, do one or more of the following:

• Open all of your messages by clicking on them. If you

can't find all of your unread messages in your inbox, look in your messages folders.

User Guide Tips and shortcuts

• Mark a message as read. Highlight a message. Press

the key > Mark Read.

• Mark all messages that are prior to a date as read.

Highlight a date field. Press the key > Mark Prior Read.

Identify an indicator.

• You might be able to identify an indicator by seeing the

icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.

Shortcuts: Phone

Depending on the typing input language that you're using, some shortcuts might not be available.

Change your ring tone

Check your voice mail Press and hold 1.

Set up a speed dial for a contact From the home screen or in the Phone application, press

Add an extension to a phone number

From the home screen, press the key. Press the

key > Phone Ring Tones.

and hold the key that you would like to assign speed dial to.

Press the key and X. Type the extension number.

Type a letter in a phone number field

Insert a plus sign (+) when typing a phone number Press O.

Turn on or turn off the speakerphone during a call Press the key on the keyboard.

Stop listening to a call with a wireless headset Press the key on the keyboard.

Change the active phone number

Press the key and the letter key.

From the home screen, press the key. Click your phone number at the top of the screen. Click a phone number.

User Guide Tips and shortcuts

Shortcuts: Messages

Depending on the typing input language that you are using, some shortcuts might not be available.

In a message

Reply to a message Press R

Reply to all in an email or a PIN message Press L

Forward a message Press F

File an email message Press I

View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.

Move to the next message Press N

Move to the previous message Press P

In your message inbox

Open a message

Compose a message from a message inbox Press C

Mark a message as read or unread

Add a flag to a message Press W

View all flagged messages

View received messages and received call logs

View draft and sent messages

View voice mail messages

View text messages

Press the key.

Press the key and U.

Press the key and F.

Press the key and I.

Press the key and O.

Press the key and V.

Press the key and S.

User Guide Tips and shortcuts

View call logs

View all your messages

Press the key and P.

Press the key.

Move around your message inbox

Move up a screen

Move down a screen

Move to the top of a message inbox Press T

Move to the bottom of a message inbox Press B

Move to the next unread item Press U

Move to the next related message Press J

Move to the previous related message Press K

Press the key and the key.

Press the key.

Shortcuts: Files and attachments

Depending on the typing input language that you are using, some shortcuts might not be available.

Search for text in a file or an attachment Press F

Move to the last cursor position after closing and reopening a file or an attachment

Press G

In a spreadsheet

Move to a specific cell Press G

View the content of a cell Press the Space key

Switch worksheets Press V. Click a worksheet.

View or hide columns or rows Press H

User Guide Tips and shortcuts

In a presentation

Switch presentation views Press M

Move to the next slide when viewing a presentation in slide view

Move to the previous slide when viewing a presentation in slide view

Move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view

Press N

Press P

Press G

Shortcuts: Typing with the physical keyboard

Depending on the typing input language that you're using, some shortcuts might not be available.

Insert a period (.)

Insert an at sign (@) or a period (.) in an email address field

Capitalize a letter Press and hold the letter key until the capitalized letter

Press the key twice. The next letter is capitalized.

Press the key.

appears.

Turn on CAPS lock

Type a symbol

Type the alternate character on a key

Type an accented or special character Press and hold the letter key and, on the trackpad, slide

Press the key and the Right key. To turn off CAPS lock, press the Left or Right key.

Press the key. Type the letter that appears below the symbol.

Press the key and the character key.

your finger left or right. For example, to type ü, press and hold U and slide your finger left until ü appears. Release the letter key when the accented or special character appears.

User Guide Tips and shortcuts

Type a number in a text field

Type a number in a number field

Turn on NUM lock

Highlight a line of text

Highlight text character by character

Cut highlighted text

Copy highlighted text

Paste text

Shortcuts: Media

Press and hold the key and press the number key.

Press a number key. You don't need to press the key.

Press the key and the Left key. To turn off NUM lock, press the Left or Right key.

Press the Left or Right key and, on the trackpad, slide your finger up or down.

Press the Left or Right key and, on the trackpad, slide your finger left or right.

Press the Left or Right key and the key.

Press the key and click the trackpad.

Press the Left or Right key and click the trackpad.

Depending on the typing input language that you're using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file Press the Mute key on the right side of your BlackBerry

smartphone.

Resume playing an audio or video file Press the Mute key again.

Play the next audio file Press and hold the Volume Up key on the right side of your

smartphone.

Play the previous audio file Press and hold the Volume Down key on the right side of

your smartphone.

Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turns

on.

User Guide Tips and shortcuts

Pictures

Zoom in Press I

Zoom out Press O

Pan up Press 2

Pan down Press 8

Pan right Press 6

Pan left Press 4

Rotate Press L

Camera and video camera

Zoom in before you take a picture or record a video Press the Volume Up key.

Zoom out before you take a picture or record a video Press the Volume Down key.

Take a picture Press the Convenience key on the right side of your

smartphone.

Shortcuts: Browser

To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period (.) in the address bar

Insert a slash mark (/) in the address bar

Stop loading a webpage

Close the browser

Press the key.

Press the key and the key.

Press the key.

Press and hold the key.

User Guide Tips and shortcuts

On a webpage

Quickly switch between tabs Press W

Zoom in to a webpage Press I

Zoom out from a webpage Press O

Go to the start page Press G

Return to the browser home page Press H

Open the bookmark folder Press K

Bookmark a webpage Press A

View a list of webpages that you have visited recently

Refresh a webpage Press R

Find text on a webpage Press F. To find the next instance of the text, press V.

Open the browser options Press S

Press Y

Move around a webpage

Move up a screen

Move down a screen

Move to the top of a webpage Press T

Move to the bottom of a webpage Press B

Related information

Turn on browser shortcuts, 167

Press the key and the key.

Press the key.

Shortcuts: Search

Depending on the typing input language that you're using, some shortcuts might not be available.

User Guide Tips and shortcuts

Search for an item on your BlackBerry smartphone

Search for text in a message Press S

Search for text in a file or an attachment

Search for text on a webpage Press F

Search for text in a presentation Press F

Note: You can change what happens when you type on the home screen. To search for text in a presentation, you must view the presentation in text view or in text and slide view.

Related information

Change what happens when you type on the Home screen, 26 Turn on browser shortcuts, 167

Start typing on the home screen.

Press F

Shortcuts: Maps

Depending on the typing input language that you are using, some shortcuts might not be available.

Zoom in to a map Press I

Zoom out from a map Press O

Move to the next direction on a route Press N

Move to the previous direction on a route Press P

Shortcuts: Calendar

Depending on the typing input language that you're using, some shortcuts might not be available. For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry checkbox.

Schedule an appointment Press C

User Guide Tips and shortcuts

Change to Agenda view Press A

Change to Day view Press D

Change to Week view Press W

Change to Month view Press M

Move forward in week, month, or day view

Move back in week, month, or day view

Move to the current date Press T

Move to a specific date Press G

Press the key.

Press the key and the key.

Troubleshooting: Shortcuts

I can't use a shortcut

Try the following actions:

• Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language.

• If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.

Related information

Change an input or display language, 228 Turn on or turn off audio and video shortcuts, 141

User Guide Phone

Phone

How to: Phone

Phone at a glance

Phone icons

These icons appear at the top of the home screen and in the Phone application.

Missed call

Placed call

Received call

Voice mail message

User Guide Phone

Phone basics

Find your phone number

Do one of the following:

• To view your active phone number, from the home screen, press the key. Your phone number appears at the top of the screen.

• To view a list of your multiple phone numbers, from the home screen, press the key. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.

Related information

About multiple phone numbers, 75 My phone number appears as Unknown in the Phone application, 83

Make a call

1. Do one of the following:

• If your BlackBerry smartphone is unlocked, press the key.

• If your smartphone is locked and you don't want to unlock it, press the key > Place Call.

2. Type a phone number or contact name.

Press the key.

To end the call, press the key.

Related information

Add a pause or a wait to a phone number, 195 Available voice commands, 86 Make a Direct Connect call, Turn on or turn off dialing from the lock screen, 76 Sort phone numbers or contacts on the phone screen, 76 I can't make or receive calls, 40

Answer or end a call

Press the key.

User Guide Phone

To end a call, press the key.

Related information

Change your ring tone, notifiers, reminders, or alerts, 30 I can't make or receive calls, 40

Answer a second call

Depending on your wireless service provider and wireless network, this feature might not be supported.

During a call, press the key.

• To answer the incoming call and place the current call on hold, click Answer - Hold Current.

• To answer the incoming call and end the current call, click Answer - Drop Current.

To return to the first call, press the key > Swap or Flash.

Change your ring tone, notifiers, reminders, or alerts

1. On the home screen, click your Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Selected Profile.

• To change your ring tone or ring volume, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

• To use a preloaded alert, click All Alerts. Find and click an alert.

Press the key > Save.

Related information

I can't change the number of times that my smartphone rings, 83 Add or delete a contact alert, 163 Add or delete a custom sound profile, 162 Icons for sound and alert profiles, 161

User Guide Phone

Mute a call

During a call, press the Mute key on the right side of your smartphone.

To turn off mute, press the Mute key again.

Place a call on hold

If your BlackBerry smartphone is connected to a CDMA network, you can't place a call on hold.

During a call, press the key > Hold.

To resume a call, press the key > Resume.

Turn on the speakerphone

CAUTION: Don't hold your BlackBerry smartphone near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your smartphone.

During a call, press the key on the keyboard.

To turn off the speakerphone, press the key again.

Dial an extension

1. Press the X key.

2. Type the extension number.

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter on a conventional phone keypad.

• To type a number, press a number key.

•

To type a letter, press and hold the key. Press the letter key.

Switch applications during a call

During a call, press the key > Switch Application.

: If you switch to a different application and you want to end the call, press the key.

Note

User Guide Phone

About using a headset

You can purchase an optional headset to use with your BlackBerry smartphone. If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call.

Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command. Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of

audio or video files. For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls and Emergency Callback Mode

If you're outside of a wireless coverage area and the indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is

locked. Depending on your smartphone model and the wireless network that your smartphone is connected to, your smartphone is also designed to allow emergency calls when the SIM card isn't inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your smartphone is designed to connect to the wireless network automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112).

Note: You should not rely on any wireless smartphone for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.

If your smartphone is connected to a CDMA network, when you end an emergency call, your smartphone enters Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback Mode, you can't send and receive messages or browse webpages.

If your smartphone supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to find your approximate location.

Related information

About GPS technology,

Make an emergency call

Do one of the following:

• If your keyboard or BlackBerry smartphone is unlocked, from the home screen, press the key. Type the emergency number. Press the key.

• If your smartphone is locked with a password, press the key > Emergency. Press the key.

User Guide Phone

• If your keyboard is locked, press the key on the top of your smartphone. Press the key. Type the emergency number. Press the key.

Volume

Adjust the volume

• To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone.

• To decrease the volume, press the Volume Down key on the right side of your smartphone.

• To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't hear you.

Related information

Mute a call, 65 Improve sound quality for media files, 140 Amplify the volume using the audio boost feature, 140

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.

From the home screen, press the key.

Press the key > Options > In-call Settings.

3. Change the Default Call Volume field.

Press the key > Save.

Improve sound quality during a call

You can't change sound quality when you are using a Bluetooth enabled headset.

During a call, press the key > Enhance Call Audio.

2. Select a Boost Bass or Boost Treble option.

Improve sound quality for all calls

You can't change sound quality when you are using a Bluetooth enabled headset.

From the home screen, press the key.

User Guide Phone

Press the key > Options > In-call Settings.

3. Change the Phone Call Audio field or Headset Call Audio field.

Press the key > Save.

Speed dial

Set up speed dial for a contact

From the home screen, press the key.

Press the key > View > Speed Dial List.

3. In the Speed Dial Numbers list, click an unassigned key.

4. Click a contact.

5. If necessary, click a phone number for the contact.

To make a call using speed dial, from the Phone application, the home screen, a message, or a message inbox, press and hold the key that you assigned to the contact.

Change the contact that is assigned to a speed dial key

From the home screen, press the key.

Press the key > View > Speed Dial List.

3. Highlight a contact or phone number.

Press the key.

• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

• To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial key.

• To delete the contact from the Speed Dial Numbers list, click Delete.

Call waiting, call forwarding, and call blocking

Turn on or turn off call waiting

Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service.

From the home screen, press the key.

User Guide Phone

Press the key > Options > Call Waiting.

3. Select or clear the Enabled checkbox.

Press the key > Save.

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones.

For more information, contact your wireless service provider.

Start or stop forwarding calls

Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service.

From the home screen, press the key.

Press the key > Options > Call Forwarding.

• To forward all calls to a call forwarding number, change the Forward Calls field to Always.

• To forward unanswered calls only, change the Forward Calls field to Customize. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number.

Press the key > Save.

Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again. To stop forwarding calls, change the Forward Calls field to Never.

Add, change, or delete a call forwarding number

Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service.

From the home screen, press the key.

Press the key > Options > Call Forwarding.

Press the key.

• To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard.

• To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Change the phone number. Press the key on the keyboard.

• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.

User Guide Phone

Press the key > Close.

About call blocking

The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.

To use the blocked calling feature, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. service provider and wireless network, this feature might not be supported.

Depending on your wireless

Block or stop blocking calls

Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.

From the home screen, press the key.

Press the key > Options > Call Blocking.

3. Highlight a call blocking option.

Press the key > Enable.

5. Type your call blocking password.

To stop blocking calls, highlight a call blocking option. Press the key > Disable.

Change the call blocking password

From the home screen, press the key.

Press the key > Options > Call Blocking.

Press the key > Change Password.

Fixed dialing and smart dialing

Depending on your wireless service provider and wireless network, this feature might not be supported.

About fixed dialing

If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112).

If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed dialing list.

User Guide Phone

To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.

Turn on fixed dialing

From the home screen, press the key.

Press the key > Options > FDN Phone List.

Press the key > Enable FDN Mode.

4. Type your PIN2 code.

Press the key on the keyboard.

To turn off fixed dialing, press the key > Disable FDN Mode.

Related information

I can't make or receive calls, 40

Add, change, or delete a contact in your fixed dialing list

Before you begin: To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

From the home screen, press the key.

Press the key > Options > FDN Phone List.

• To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone number.

• To change a contact, press the key > Edit. Change the contact information.

• To delete a contact, highlight a contact. Press the key > Delete.

Press the key > Save.

About smart dialing

With the smart dialing feature, you can set a default country code and area code for phone numbers in the Contacts application so that you don't have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set. Some country codes aren't supported by the smart dialing feature.

In the smart dialing options, you can also specify the main phone number for an organization that you call frequently so that you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from that organization to your contact list, when you add their phone numbers, you can type just the extensions instead of typing out the main phone number for the organization.

User Guide Phone

Related information

I can't make or receive calls, 40

Set options for dialing extensions

From the home screen, press the key.

Press the key > Options > Smart Dialing. In the Number field, type the main phone number for an organization.

4. In the Wait For field, set how long your BlackBerry smartphone waits before dialing an extension.

5. In the Extension Length field, set the default length for extensions.

Press the key > Save.

Set the default country code and area code

From the home screen, press the key.

Press the key > Options > Smart Dialing.

3. Set the Country Code and Area Code fields.

4. If necessary, set the Local Country Code field and International Dialing Digits field.

5. In the National Number Length field, set the default length for phone numbers in your country.

Press the key > Save.

Note: When you determine the default length for phone numbers, include your area code and local number, but don't include your country code or the National Direct Dialing prefix.

Conference calls

About conference calls

You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.

Related information

Conference call meetings, 189

User Guide Phone

Make a conference call

Before you begin: Depending on your wireless service provider or your wireless service plan, this feature might not be supported.

If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call.

During a call, press the key > Add Participant.

2. Type a phone number or highlight a contact.

Press the key.

During the new call, press the key to join your first contact to the conference call.

5. To join another contact to the call, repeat steps 1 to 4.

Related information

Place a call on hold, 65

Create a phone number link for a conference call

1. Type a phone number for the conference call bridge.

2. Type X and the access code.

Speak privately with a contact during a conference call

Before you begin: You can perform this task only if you make a conference call by calling other contacts and joining the calls together, and not if you create a conference call meeting in the calendar of your smartphone.

During a conference call, press the key > Split Call.

2. Click a contact.

To return to the conference call, press the key > Join Conference.

Disconnect a contact from a conference call

Before you begin: You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.

During a conference call, press the key > Drop Call.

2. Click a contact.

After you disconnect a contact from a conference call, the call resumes with the other contacts.

User Guide Phone

Leave a conference call

Before you begin: You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.

If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported.

During a conference call, press the key > Transfer or Flash.

Call logs

About call logs

Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, placed call indicator, or received call indicator. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more information about the exact duration of a call, contact your wireless service provider.

The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set your call logging options, you can also view call logs in the Messages application. Depending on your theme, when you miss a call, a missed call indicator might also appear at the top of the home screen.

You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your BlackBerry smartphone for 30 days.

Send a call log

From the home screen, press the key.

2. Highlight a call log.

Press the key > View > History.

4. Highlight a call log.

Press the key > Forward.

Delete call logs

From the home screen, press the key.

2. Do one of the following:

• To delete a single call log, highlight a call log.

User Guide Phone

• To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key.

Press the key > Delete.

Add, change, or delete call log notes

From the home screen, press the key. Highlight a call log.

Press the key > View > History.

4. Highlight a call log.

Press the key.

• To add notes, click Add Notes.

• To change notes, click Edit Notes.

• To delete notes, click Edit Notes. Press the key > Clear Field.

Press the key > Save.

View or hide call logs in the Messages application

You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application.

From the home screen, press the key.

Press the key > Options > Call Logs and Lists.

• To show recent and missed calls in the Messages application, select the All Calls option.

• To hide call logs in the Messages application, select the None option.

Press the key > Save.

Multiple phone numbers

About multiple phone numbers

When you have multiple phone numbers associated with your BlackBerry smartphone, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your smartphone if one of the following situations applies:

• Your smartphone uses a SIM card and your SIM card supports more than one phone number.

• Your wireless service provider has set up your smartphone to support more than one phone number.

• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number.

User Guide Phone

If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.

If your wireless service provider has set up your smartphone to support more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.

If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you can receive calls to all phone numbers.

If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages.

You can change call waiting, call forwarding, and voice mail options for each phone number associated with your smartphone.

Switch the active phone number

From the home screen, press the key.

2. Click your phone number at the top of the screen.

3. Click the phone number that you want to set as the active phone number.

Related information

My phone number appears as Unknown in the Phone application, 83 I can't make or receive calls, 40

Phone options

Turn on or turn off dialing from the lock screen

On the home screen, press the key > Options.

2. Click Security > Password.

3. Select or clear the Allow Outgoing Calls While Locked checkbox.

Press the key > Save.

Related information

Change when your smartphone locks automatically with a password, 322

Sort phone numbers or contacts on the phone screen

From the home screen, press the key.

User Guide Phone

Press the key > Options > Call Logs and Lists.

• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.

• To sort contacts alphabetically by contact name, change the Phone List View field to Name.

• To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.

Press the key > Save.

Related information

Turn on or turn off dialing from the lock screen, 76

Hide or display your phone number when you make calls

Your wireless network can override the option that you choose.

From the home screen, press the key.

Press the key > Options > In-call Settings.

• To hide your phone number when you make calls, change the Restrict My Identity field to Always.

• To display your phone number when you make calls, change the Restrict My Identity field to Never.

• To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My

Identity

Press the key > Save.

field to Network Determined.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. On the home screen, click the application icon for an application that prompts you before you delete items.

Press the key > Options.

3. If necessary, click General Options.

4. Clear the Confirm Delete checkbox.

Press the key > Save.

Change how you answer or end calls with the holster

From the home screen, press the key.

Press the key > Options > In-call Settings.

• To answer calls automatically when you remove your BlackBerry smartphone from the holster, change the Auto

Answer Calls

field to Out of Holster.

User Guide Phone

• To stop answering calls automatically when you remove your smartphone from the holster, change the Auto Answer Calls field to Never.

• To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into Holster.

• To stop ending calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Never.

Press the key > Save.

Change how you answer calls with a headset

If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds.

From the home screen, press the key.

Press the key > Options > In-call Settings.

• To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/ Headset Only).

• To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.

Press the key > Save.

Reset a call timer

A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider.

From the home screen, press the key.

Press the key > Status > Last Call or Total Calls > Clear Timer.

Press the key > Save.

About hearing aid mode

In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry smartphone is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils.

Turn on hearing aid mode

From the home screen, press the key.

Press the key > Options > Hearing Aid Mode.

3. Change the Mode Enabled field to Telecoil.

Press the key > Save.

User Guide Phone

The H-T telecoil indicator appears at the top of the home screen.

Related information

About hearing aid mode, 78

About TTY support

When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.

If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your smartphone. To get an adapter accessory that smartphone, visit www.shopblackberry.com.

Research In Motion has approved for use with your

Turn on or turn off TTY support

From the home screen, press the key.

Press the key > Options > TTY.

3. Change the TTY field.

Press the key > Save.

A TTY indicator appears in the connections area at the top of the home screen.

Related information

About TTY support, 79 Phone options, 76

Voice mail

Set up your voice mail

Your voice mail account, password, and greeting are created within your wireless service provider's voice mail system. Depending on your wireless service provider, the method for changing your voice mail password or greeting might differ. After purchasing your smartphone, consult your wireless service provider's instructions for setting up your voice mail password, greeting, and other voice mail options. If you need additional information about voice mail management, contact your wireless service provider.

Set up automatic dialing for voice mail access

You can set up your smartphone to access your voice mail automatically, by storing the voice mail password. With the voice mail password stored you don't have to enter it manually each time you retrieve your voice mail messages. To access your voice mail messages you need the voice mail access number and a password. The voice mail access number is the phone

User Guide Phone

number you call to access your voice mail account, and is usually loaded onto the smartphone by your wireless service provider.

Tip: With some voice mail systems you need to add a longer pause before entering the password. To determine if this is required, call your voice mail account and take note of the amount of time that passes before being prompted to enter the password.

From the home screen, press the key.

Press the key > Options > Voice Mail. Enter your voice mail access number and the password, if desired. To add additional time before the password, press

3. the

• To add one or more additional pauses position the cursor at the beginning of the Password field and then select

• To be prompted before sending the password, position the cursor at the beginning of the Password field and then

Press the key > Save.

Related information

I can't check my voice mail, 82 Check your voice mail, 80

key.

Add Pause. This option is for adding a short period between the voice mail access number and the password.

Add Wait. This option is for adding a longer period between the voice mail access number and the

select password.

Check your voice mail

Depending on your theme, you might be able to check your voice mail from the home screen.

: You can set the voice mail access number and password to dial automatically to access your voice mail messages.

Tip

From the home screen, press the key.

Press the key > Call Voice Mail.

3. Enter your voice mail access number and password as prompted.

Related information

I can't check my voice mail, 82 Set up automatic dialing for voice mail access, 79

Change how many times your smartphone rings before the call goes to voice mail

To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.

Related information

User Guide Phone

I can't change the number of times that my smartphone rings, 83

Troubleshooting: Phone

Some features aren't available on my smartphone

The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.

If your email account is associated with a BlackBerry Enterprise Server, your administrator might add IT policy rules to your smartphone that determine the features and settings that are available and whether you can add or update an app. If your administrator has turned off a feature or set an option for you, the option might not appear, the option might appear grayed out, or a lock indicator appears beside the option field.

If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc and read KB18998.

For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.

Related information

Feature availability, 26

I can't make or receive calls

Try the following actions:

• Verify that your BlackBerry smartphone is connected to the wireless network.

• Verify that your wireless service plan includes phone or voice services.

• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your

fixed dialing list or turn off fixed dialing.

• If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number,

including the country code and area code, for your contact.

• If you're not receiving calls, verify that call blocking and call forwarding are turned off.

• Your smartphone or your SIM card might support more than one phone number, even if you only have one phone

number. Verify that your phone number is set as your active phone number.

User Guide Phone

• If you have more than one phone number associated with your smartphone, verify that the phone number that you want

to make calls from and receive calls to is set as your active phone number.

• If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned

on.

• If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry

Mobile Voice System. From the home screen, press the key. Press the key. Click Options. Click BlackBerry MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and

then try again.

• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry

MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.

Related information

Fixed dialing and smart dialing, 70 Call waiting, call forwarding, and call blocking, 68 Switch the active phone number, 76

I can't check my voice mail

Try the following actions:

• If you have more than one phone number associated with your BlackBerry smartphone and you're trying to check your

voice mail using a shortcut key, your smartphone calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number.

• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your

wireless service provider or administrator.

Related information

Switch the active phone number, 76

I can't block calls

• Your wireless service provider might not support the blocked calling feature. For more information, contact your

wireless service provider.

• If the BlackBerry MVS Client is installed on your BlackBerry smartphone, you can block calls from unwanted callers. For

more information, see the BlackBerry MVS Client User Guide.

User Guide Phone

I can't change the number of times that my smartphone rings

Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider.

My phone number appears as Unknown in the Phone application

If your BlackBerry smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application.

1. On the home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > SIM Card.

3. Highlight the phone number.

Press the key > Edit SIM Phone Number.

5. Type your phone number.

6. Click OK.

I can't make calls using a voice command

Try the following actions:

• Verify that your BlackBerry smartphone is connected to the wireless network.

• If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth

enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone.

• Verify that your keyboard is unlocked.

• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set

in the language options. Certain languages might not be supported.

Related information

Bluetooth technology, 278 Change the language for voice commands, 86

User Guide Phone

My headset makes calls instead of my smartphone

If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make calls on the Bluetooth-enabled headset.

Try the following actions:

• Disconnect the Bluetooth-enabled headset from your smartphone.

•

During a call, press the key, click Activate Handset.

User Guide Voice commands

Voice commands

How to: Voice commands

Perform an action using a voice command

1. On the home screen or in a folder, click the Voice Dialing icon.

2. After the beep, say a voice command.

Related information

I can't make calls using a voice command, 83

Change the options for voice prompts

After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen.

1. On the home screen or in a folder, click the Options icon.

2. Click Call Management > Voice Dialing.

• To turn off voice prompts, change the Audio Prompts field to No Prompts.

• To turn on voice prompts, change the Audio Prompts field to Basic Prompts.

• To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change

Audio Prompts field to Detailed Prompts.

the

Press the key > Save.

Improve voice recognition

You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.

1. On the home screen or in a folder, click the Options icon.

2. Click Call Management > Voice Dialing.

3. In the Voice Adaptation section, click Start.

4. Complete the instructions on the screen.

User Guide Voice commands

Available voice commands

Voice command Description

"Call <contact name or phone number>" Say this voice command to make a call. To perform this task

with a Bluetooth enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You can't make calls to emergency numbers using voice commands.

"Call <contact name> <phone number type>" Say this voice command to call a specific phone number for

a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call <contact name> work" to call the work number.

"Call extension <extension number>" Say this voice command to dial an extension. To perform

this task, you must set options for dialing extensions. You can dial extensions only within your company.

"Check my phone number" If you have multiple phone numbers associated with your

BlackBerry smartphone, say this voice command to check your active phone number.

"Check signal strength" Say this voice command to check your wireless coverage

level.

"Check network" Say this voice command to check the wireless network that

your smartphone is connected to.

"Check battery" Say this voice command to check the battery power level.

"Repeat" Say this voice command to have the last voice prompt

repeated to you.

"Cancel" Say this voice command to close the voice dialing

application.

Related information

Set options for dialing extensions, 72

Change the language for voice commands

When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command.

User Guide Voice commands

1. On the home screen or in a folder, click the Options icon.

2. Click Typing and Language > Language.

3. Change the Voice Dialing field.

Press the key > Save.

Related information

My smartphone doesn't recognize names or numbers in voice commands, 88

Turn off choice lists for voice commands

If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically.

1. On the home screen or in a folder, click the Options icon.

2. Click Call Management > Voice Dialing.

3. Set the Choice Lists field to Always Off.

Press the key > Save.

Troubleshooting: Voice commands

I can't make calls using a voice command

Try the following actions:

• Verify that your BlackBerry smartphone is connected to the wireless network.

• If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth

enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone.

• Verify that your keyboard is unlocked.

• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set

in the language options. Certain languages might not be supported.

Related information

Bluetooth technology, 278 Change the language for voice commands, 86

User Guide Voice commands

My smartphone doesn't recognize names or numbers in voice commands

Try the following actions:

• Say the first name and the last name of your contact.

• Improve voice recognition of numbers.

User Guide Messages

Messages

How to: Messages application

Messages at a glance

Search for messages

You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.

On the home screen, click the Messages icon.

• To search for messages based on the subject, highlight a message. Press the key > Search by > Subject.

• To search for messages based on the sender, highlight a message. Press the key > Search by > Sender.

• To perform an advanced search, press the key > Search by > Advanced. Specify the search criteria. To save the

search criteria, press the key > Save. Click Search.

User Guide Messages

• To search for messages using the criteria from your last advanced search, press the key > Search by >

Advanced. Press the key > Last.

Note: If you search for messages, your smartphone doesn't search attachments.

To stop a search, press the key.

Related information

Do more with your message search results, 317 Message search criteria, 316

Hide filed and sent messages from the Messages application

1. On the home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

• To hide filed messages, select the Hide Filed Messages checkbox.

• To hide sent messages, select the Hide Sent Messages checkbox.

Press the key > Save.

Show or hide messages from the Messages application

You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a separate icon to appear on the home screen for text messages. Depending on your theme, a separate icon might already appear by default.

1. On the home screen, click the Messages icon.

Press the key > Options > Inbox Management.

• To hide messages from specific email accounts, in the Email Accounts section, clear the checkbox beside one or

more email accounts.

• To show text messages, in the Other Message Types section, selct the Text Messages checkbox.

Press the key > Save.

View or hide call logs in the Messages application

You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application.

From the home screen, press the key.

User Guide Messages

Press the key > Options > Call Logs and Lists.

• To show recent and missed calls in the Messages application, select the All Calls option.

• To hide call logs in the Messages application, select the None option.

Press the key > Save.

Hide the new or unread message indicator

1. On the home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

• To hide the new message indicator, clear the Display New Message Indicator checkbox.

• To hide the unread message indicator, change the Display Message Count field to None.

Press the key > Save.

Change how you group email messages

1. On the home screen, click the Messages icon.

Press the key > Display Style > Group by Subject or Single Messages.

Use color to differentiate work messages from other messages

Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the home screen or in a folder, click the Options icon.

2. Click Display > Message Categorization.

3. In the Message Outline Colors section, do any of the following:

• To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise

Server, change the Enterprise Messages field.

• To set an outline color for your other messages, change the Other Messages field.

Press the key > Save.

Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator.

User Guide Messages

Set how long your smartphone stores messages

1. On the home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Change the Days To Keep Messages field.

Press the key > Save.

Related information

Some messages no longer appear on my smartphone, 126

Open a new message automatically when you remove your smartphone from your holster

1. On the home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Change the Auto Open Newest Message After Removing Device From Holster field.

Press the key > Save.

Turn off the delete message or read message prompt

1. On the home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

• To turn off the delete message prompt, in the Actions section, clear the Confirm Delete checkbox.

• To turn off the read message prompt, in the Actions section, clear the Confirm Mark Prior Read checkbox.

Press the key > Save.

Change options for spell check

1. On the home screen, click the Messages icon.

Press the key > Options > Spell Check.

• To check spelling before sending your email, select the Spell Check Email Before Sending checkbox.

• To set the size of the word to check, click a number in the Minimum Sized Word To Check dialog box.

User Guide Messages

Press the key > Save.

Email

Set up an email address

1. On the Home screen, click the Setup icon.

2. In the Setup section, click the Email Accounts icon.

3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.

Note: In some cases, you might see the following options. If so, select one of the options.

• Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email

accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.

• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your

smartphone with your work email account using the BlackBerry Enterprise Server.

Related information

Reconcile email over the wireless network manually, 93 Change options for your personal email account, 93

Reconcile email over the wireless network manually

If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.

1. On the home screen, click the Messages icon.

Press the key> Reconcile Now.

Change options for your personal email account

Before you begin: Depending on your wireless service provider, you might not be able to change some options for your personal email account.

You can change options for each personal email account that you added to your BlackBerry smartphone. You can create email filters, synchronize your contacts, change your signature or display name, and more.

1. On the home screen, click the Messages icon.

User Guide Messages

Press the key > Options > Email Account Management.

3. Click the email account that you want to change options for.

For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under Email Setup.

Compose and send an email

1. On the home screen, click the Messages icon.

Press the key > Compose Email.

3. In the To field, type an email address or a contact name.

4. Type a message.

Press the key > Send.

Related information

Search for a contact, 196 Personal distribution lists, 200 I can't send messages, 42 Attach a file to an email, 95

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

Press the key > Check Spelling.

2. Do any of the following:

• To accept the suggested spelling, click a word in the list that appears.

• To ignore the suggested spelling, press the key.

• To ignore all instances of the suggested spelling, press the key > Ignore All.

• To add the word to the custom dictionary, press the key > Add To Dictionary.

• To stop checking spelling, press the key > Cancel Spell Check.

Related information

I can't check spelling, 223

Save a message

Saved messages aren't deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain period of time.

User Guide Messages

On the home screen, click the Messages icon.

• To save an email or PIN message, highlight an email or PIN message. Press the key > Save.

• To save a draft email, press the key > Compose Email > Save Draft.

Related information

View saved messages, 96

Blind carbon copy a contact

You can blind carbon copy a contact in an email or a PIN message.

When you are composing an email or a PIN message, press the key > Add Bcc.

Attach a contact card to a message

You can attach a contact card to an email, a PIN message, or a text message.

When you are composing a message, press the key > Attach > Contact.

2. Find and highlight a contact.

Press the key > Continue.

Related information

I can't attach a file to a text message, 130

Attach a file to an email

Before you begin: To attach a file that is saved on your organization's network, your email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.

When you are composing an email, press the key > Attach > File.

• To attach a file that is saved on your BlackBerry smartphone or media card, find and click the file.

• To attach a file that is saved on your organization's network, press the key > Go To. Find and click the file. If

necessary, type the credentials that you use to connect to your organization's network.

Set the importance level for an email or a PIN message that you send

If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.

When you are composing an email or a PIN message, press the key > Options.

User Guide Messages

2. Change the Importance field.

Press the key > Save.

Viewing and replying to email View saved messages

1. On the home screen, click the Messages icon.

Press the key > View Saved Messages.

View an address instead of a display name

In a message, press the key > Show Address.

To view the display name again, press the key > Show Name.

Reply to or forward an email or PIN message

In a message, press the key.

• To reply to a message, click Reply or Reply to All.

• To forward a message, click Forward or Forward As.

Related information

I can't send messages, 42

Delete the original text from a reply message

When you are replying to a message, press the key > Delete Original Text.

Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.

1. On the home screen, click the Messages icon.

2. Highlight the message.

Press the key > Delete.

Resend a message

You cannot change a text message before you resend it.

In a sent message, press the key.

User Guide Messages

• To change the message, click Edit. Change the message. Press the key > Send.

• To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact.

Press the key > Send.

• To resend the message without changing it, click Resend.

Related information

I can't send messages, 42

Change options for HTML email

1. On the home screen, click the Messages icon.

Press the key > Options > Email Preferences.

3. In the HTML Email section, do any of the following:

• To view email in plain text format, clear the Enable HTML Email checkbox.

• To download images automatically in HTML email, select the Download Images Automatically checkbox.

• To turn off the prompt that appears before downloading images in HTML email, clear the Confirm External Image

Download checkbox.

Press the key > Save.

Organizing your email inbox Delete a message

On the home screen, click the Messages icon.

• To delete a message, highlight the message. Press the key > Delete.

• To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key

> Delete. If necessary, delete the message from your message inbox as well.

• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up

or down. Release the Shift key. Press the key > Delete Messages.

• To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.

: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your

Note

computer during email reconciliation.

Mark a message as read or unread

On the home screen, click the Messages icon.

• To mark a message as read or unread, highlight the message. Press the key > Mark Read or Mark Unread.

User Guide Messages

• To mark all messages that are prior to a specific date as read, highlight a date field. Press the key > Mark Prior

Read.

Add, change, or remove a flag

If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.

When you are composing or viewing an email, press the key.

• To add a flag, click Flag for Follow Up. Set the flag properties. Press the key > Save.

• To change a flag, click Flag Properties. Change the flag properties. Press the key > Save.

• To remove a flag, click Clear Flag.

Filter email by sender or subject

1. On the home screen, click the Messages icon.

2. Highlight an email.

Press the key > Filter by > Sender or Subject.

4. Type a name for the email filter.

5. Set the email filter options.

Press the key > Save.

Add, move, rename, or delete an email folder

Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the home screen, click the Messages icon.

Press the key > View Folder.

3. Highlight a folder.

Press the key.

• To add a folder, click Add Folder.

• To move a folder, click Move Folder. Click the new location.

• To rename a folder, click Rename Folder.

• To delete a folder, click Delete Folder.

File an email

Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.

User Guide Messages

1. On the home screen, click the Messages icon.

2. Highlight an email.

Press the key > File.

4. Highlight a folder.

Press the key > File.

View filed messages

1. On the home screen, click the Messages icon.

Press the key > View Folder.

3. Click a folder.

Email filters About email filters

You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the email application on your computer.

Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.

Create an email filter

Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.

For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as Google Mail or Windows Live Hotmail), visit www.blackberry.com/docs/smartphones and click the link under Email Setup.

1. On the home screen, click the Messages icon.

Press the key > Options > Email Filters.

Press the key > New.

4. Type a name for the email filter.

5. Set the email filter options.

Press the key > Save.

User Guide Messages

Options for email filters

Option Description

From Specify one or more contacts or email addresses that the

email filter should search for in the From field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.

Sent to Specify one or more contacts or email addresses that the

email filter should search for in the Sent To field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.

Subject Specify the text that the email filter should search for in the

Subject field of your email.

Message Specify the text that the email filter should search for in the

body of your email.

Sent directly to me Set whether the email filter applies to email that includes

your email address in the To field.

Cc to me Set whether the email filter applies to email that includes

your email address in the Cc field.

Bcc to me Set whether the email filter applies to email that includes

your email address in the Bcc field.

Importance Set the importance level of email that the email filter applies

to.

Sensitivity Set the sensitivity level of email that the email filter applies

to.

Action Set whether email that the email filter applies to is

forwarded to your BlackBerry smartphone. If email is

100

BlackBerry 9350, 9370 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Quick Help

Getting started: Your smartphone

Your BlackBerry smartphone at a glance

Inserting the SIM card, media card, and battery

New in BlackBerry 7.1

About switching BlackBerry smartphones

About BlackBerry ID

Visit the Setup application

Important keys

Flashing LED color descriptions

Icons

Application icons

Home screen icons

Message inbox icons

Battery power level icons

Typing icons

Phone icons

Calendar icons

Camera icons

Video camera

Your Home screen

Home screen at a glance

Use a picture as your smartphone wallpaper

Add a shortcut to your home screen or Favorites panel

Show or hide a home screen panel

Show, hide, or find an application icon

Move an application icon

Change where apps that you download appear

Change themes

Set the number of icons that appear on the home screen

Change what happens when you type on the Home screen

Add a message that appears when your smartphone is locked

Feature availability

Find more information

Popular topics

Set up an email address

Add or change your email signature

About downloading apps with the BlackBerry App World

Transfer files to and from your smartphone

About using your smartphone as a tethered modem

Copy contacts from your SIM card to your contact list

Change your ring tone, notifiers, reminders, or alerts

View a location on a map

Lock or unlock your smartphone

Turn on or turn off airplane mode

Popular tips

Tips: Finding apps

Tips: Managing indicators

Tips: Updating your software

Tips: Doing things quickly

Tips: Extending battery life

Tips: Freeing space for your music, pictures, videos, and files

Tips: Keeping your information safe

Shortcuts: Phone

Shortcuts: Typing with the physical keyboard

Shortcuts: Media

Common troubleshooting

I can't make or receive calls

I'm not receiving messages

I can't send messages

I forget my smartphone password

My smartphone isn't ringing or vibrating when I receive a call or message

The screen turns off

Email messages aren't reconciling over the wireless network

Organizer data isn't synchronizing over the wireless network

I can't pair with a Bluetooth enabled device

The media player screen closes

Tips and shortcuts

Tips: Doing things quickly

Tips: Extending battery life

Tips: Finding apps

Tips: Freeing space for your music, pictures, videos, and files

Tips: Freeing space to optimize your smartphone's performance

Tips: Updating your software

Tips: Keeping your information safe

Tips: Managing indicators