Blackberry 9100 User Manual
BlackBerry Pearl Series
BlackBerry Pearl 9100/9105
Smartphones
User Guide
Version: 6.0
To find the latest user guides, visit www.blackberry.com/docs/
smartphones.
SWDT643442-941426-0202043328-001
Contents
Quick Help.......................................................................................................................................................................................................... 10
Top 10................................................................................................................................................................................................................. 10
Getting to know your smartphone..................................................................................................................................................................... 14
Tips..................................................................................................................................................................................................................... 20
Make it yours...................................................................................................................................................................................................... 25
Shortcuts............................................................................................................................................................................................................ 33
Phone shortcuts................................................................................................................................................................................................. 33
Phone shortcuts................................................................................................................................................................................................. 33
Message shortcuts.............................................................................................................................................................................................. 34
Message shortcuts.............................................................................................................................................................................................. 35
File and attachment shortcuts........................................................................................................................................................................... 35
Typing shortcuts................................................................................................................................................................................................. 36
Typing shortcuts................................................................................................................................................................................................. 37
Media shortcuts................................................................................................................................................................................................. 38
Media shortcuts................................................................................................................................................................................................. 39
Browser shortcuts.............................................................................................................................................................................................. 40
Browser shortcuts.............................................................................................................................................................................................. 40
Calendar shortcuts............................................................................................................................................................................................. 41
Calendar shortcuts............................................................................................................................................................................................. 42
Search shortcuts................................................................................................................................................................................................. 42
Search shortcuts................................................................................................................................................................................................. 42
Map shortcuts.................................................................................................................................................................................................... 43
Map shortcuts.................................................................................................................................................................................................... 43
Troubleshooting: Shortcuts................................................................................................................................................................................ 43
Phone................................................................................................................................................................................................................. 44
Phone basics....................................................................................................................................................................................................... 44
Emergency calls.................................................................................................................................................................................................. 47
Volume............................................................................................................................................................................................................... 48
Voice mail........................................................................................................................................................................................................... 49
Speed dial........................................................................................................................................................................................................... 50
Call waiting, call forwarding, and call blocking................................................................................................................................................... 50
Fixed dialing and smart dialing........................................................................................................................................................................... 52
Conference calls................................................................................................................................................................................................. 54
Call logs............................................................................................................................................................................................................... 55
Multiple phone numbers.................................................................................................................................................................................... 57
Phone options.................................................................................................................................................................................................... 58
Phone shortcuts................................................................................................................................................................................................. 60
Phone shortcuts................................................................................................................................................................................................. 60
Troubleshooting: Phone..................................................................................................................................................................................... 61
Voice commands................................................................................................................................................................................................ 64
Perform an action using a voice command........................................................................................................................................................ 64
Available voice commands................................................................................................................................................................................. 64
Change the language for voice commands........................................................................................................................................................ 65
Turn off choice lists for voice commands........................................................................................................................................................... 65
Change the options for voice prompts............................................................................................................................................................... 65
Improve voice recognition.................................................................................................................................................................................. 66
Troubleshooting: Voice dialing........................................................................................................................................................................... 66
Messages............................................................................................................................................................................................................ 67
Email................................................................................................................................................................................................................... 67
PIN messages...................................................................................................................................................................................................... 83
Text messages.................................................................................................................................................................................................... 87
Security options for messages............................................................................................................................................................................ 95
Attachments....................................................................................................................................................................................................... 97
S/MIME-protected messages............................................................................................................................................................................. 99
IBM Lotus Notes native encrypted messages..................................................................................................................................................... 105
PGP protected messages.................................................................................................................................................................................... 106
Message shortcuts.............................................................................................................................................................................................. 111
Message shortcuts.............................................................................................................................................................................................. 112
File and attachment shortcuts........................................................................................................................................................................... 113
Troubleshooting: Messages................................................................................................................................................................................ 113
Files.................................................................................................................................................................................................................... 119
File basics........................................................................................................................................................................................................... 119
Managing files and attachments........................................................................................................................................................................ 121
File and attachment shortcuts........................................................................................................................................................................... 124
Troubleshooting: Attachments........................................................................................................................................................................... 124
Media................................................................................................................................................................................................................. 126
Music.................................................................................................................................................................................................................. 126
Podcasts............................................................................................................................................................................................................. 129
Videos................................................................................................................................................................................................................. 131
Video camera..................................................................................................................................................................................................... 132
Camera............................................................................................................................................................................................................... 134
Pictures............................................................................................................................................................................................................... 136
Voice notes......................................................................................................................................................................................................... 138
Ring tones........................................................................................................................................................................................................... 139
Media storage.................................................................................................................................................................................................... 141
Transferring and downloading media files......................................................................................................................................................... 144
Supported audio and video file formats............................................................................................................................................................. 146
Media shortcuts................................................................................................................................................................................................. 146
Media shortcuts................................................................................................................................................................................................. 147
Troubleshooting: Media..................................................................................................................................................................................... 148
Ring tones, sounds, and alerts............................................................................................................................................................................ 151
About ring tones, sounds, and alerts.................................................................................................................................................................. 151
Change your ring tone, notifiers, or reminders.................................................................................................................................................. 151
Add a custom profile.......................................................................................................................................................................................... 152
Add a contact alert............................................................................................................................................................................................. 152
Silence your device............................................................................................................................................................................................. 152
Flashing LED........................................................................................................................................................................................................ 153
Change alarm notification options..................................................................................................................................................................... 153
Turn on event sounds......................................................................................................................................................................................... 153
Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... 154
Browser.............................................................................................................................................................................................................. 155
Browser basics.................................................................................................................................................................................................... 155
Browser bookmarks............................................................................................................................................................................................ 158
RSS feeds............................................................................................................................................................................................................ 159
Browser options................................................................................................................................................................................................. 160
Browser security................................................................................................................................................................................................. 162
Browser push...................................................................................................................................................................................................... 164
Browser shortcuts.............................................................................................................................................................................................. 165
Browser shortcuts.............................................................................................................................................................................................. 165
Troubleshooting: Browser.................................................................................................................................................................................. 166
Calendar............................................................................................................................................................................................................. 168
Calendar basics................................................................................................................................................................................................... 168
Meetings............................................................................................................................................................................................................. 169
Conference call meetings................................................................................................................................................................................... 171
Synchronizing calendar....................................................................................................................................................................................... 173
Calendar options................................................................................................................................................................................................ 175
Calendar shortcuts............................................................................................................................................................................................. 176
Calendar shortcuts............................................................................................................................................................................................. 177
Troubleshooting: Calendar................................................................................................................................................................................. 177
Contacts.............................................................................................................................................................................................................. 179
Contact basics..................................................................................................................................................................................................... 179
Customizing contacts......................................................................................................................................................................................... 180
Synchronizing contacts....................................................................................................................................................................................... 182
Personal distribution lists................................................................................................................................................................................... 184
Multiple contact lists.......................................................................................................................................................................................... 185
Contact list options............................................................................................................................................................................................. 185
Troubleshooting: Contacts................................................................................................................................................................................. 186
Clock................................................................................................................................................................................................................... 188
Set the date and time......................................................................................................................................................................................... 188
Change what appears on the screen when your device is charging................................................................................................................... 188
Change the clock face......................................................................................................................................................................................... 188
Display a second time zone on the clock............................................................................................................................................................ 189
Turn on the alarm............................................................................................................................................................................................... 189
Silence the alarm................................................................................................................................................................................................ 189
Change alarm notification options..................................................................................................................................................................... 189
Turn on bedside clock mode.............................................................................................................................................................................. 190
Set options for bedside clock mode................................................................................................................................................................... 190
Use the stopwatch.............................................................................................................................................................................................. 190
Use the timer...................................................................................................................................................................................................... 190
Change timer notification options...................................................................................................................................................................... 191
Troubleshooting: Clock....................................................................................................................................................................................... 191
Tasks and memos............................................................................................................................................................................................... 192
Create a task or memo....................................................................................................................................................................................... 192
Send a task or memo.......................................................................................................................................................................................... 192
Change or delete a task or memo...................................................................................................................................................................... 192
Change the status of a task................................................................................................................................................................................ 192
Hide completed tasks......................................................................................................................................................................................... 193
Show tasks in the calendar................................................................................................................................................................................. 193
Synchronizing tasks and memos......................................................................................................................................................................... 193
About categories................................................................................................................................................................................................ 195
Categorize a contact, task, or memo.................................................................................................................................................................. 195
Create a category for contacts, tasks, or memos............................................................................................................................................... 195
Turn off the prompt that appears before you delete items............................................................................................................................... 196
Typing................................................................................................................................................................................................................. 197
Typing basics...................................................................................................................................................................................................... 197
Typing input methods........................................................................................................................................................................................ 198
Typing options.................................................................................................................................................................................................... 200
Spelling checker.................................................................................................................................................................................................. 201
Custom dictionary.............................................................................................................................................................................................. 202
AutoText............................................................................................................................................................................................................. 203
Typing shortcuts................................................................................................................................................................................................. 204
Typing shortcuts................................................................................................................................................................................................. 205
Troubleshooting: Typing..................................................................................................................................................................................... 206
Keyboard............................................................................................................................................................................................................ 207
Assign an application to a Convenience key....................................................................................................................................................... 207
Change the default currency symbol.................................................................................................................................................................. 207
Set the cursor speed........................................................................................................................................................................................... 207
Turn on key tones............................................................................................................................................................................................... 207
Set the trackpad sensitivity................................................................................................................................................................................ 208
Turn off trackpad sounds................................................................................................................................................................................... 208
Troubleshooting: Keyboard................................................................................................................................................................................ 208
Language............................................................................................................................................................................................................ 209
About typing input languages............................................................................................................................................................................ 209
Change the language.......................................................................................................................................................................................... 209
Add a display language....................................................................................................................................................................................... 209
Delete a language............................................................................................................................................................................................... 209
Troubleshooting: Language................................................................................................................................................................................ 210
Screen display..................................................................................................................................................................................................... 211
Set options for backlighting................................................................................................................................................................................ 211
Use a picture as your device wallpaper.............................................................................................................................................................. 211
Change the display font...................................................................................................................................................................................... 211
Organizing applications on the Home screen..................................................................................................................................................... 212
Add a message that appears when your device is locked.................................................................................................................................. 213
Use grayscale or reverse contrast for the screen display................................................................................................................................... 213
Turn on flashing LED notification for wireless coverage.................................................................................................................................... 213
Themes............................................................................................................................................................................................................... 213
Troubleshooting: Display.................................................................................................................................................................................... 214
GPS technology................................................................................................................................................................................................... 215
About GPS technology........................................................................................................................................................................................ 215
Turn on GPS technology..................................................................................................................................................................................... 215
Set the GPS receiver that you use to track your movement.............................................................................................................................. 215
Get your GPS location........................................................................................................................................................................................ 216
Prevent others from tracking your location....................................................................................................................................................... 216
Turn off location aiding...................................................................................................................................................................................... 216
Troubleshooting: GPS technology...................................................................................................................................................................... 217
Maps................................................................................................................................................................................................................... 218
Map basics.......................................................................................................................................................................................................... 218
Map options....................................................................................................................................................................................................... 221
Map shortcuts.................................................................................................................................................................................................... 221
Map shortcuts.................................................................................................................................................................................................... 221
Troubleshooting: Maps...................................................................................................................................................................................... 222
Applications........................................................................................................................................................................................................ 223
About multitasking............................................................................................................................................................................................. 223
Keep an application running in the background and switch to another application......................................................................................... 223
Close an application so that it is not running in the background....................................................................................................................... 223
About adding applications.................................................................................................................................................................................. 224
About social networking applications................................................................................................................................................................ 225
About instant messaging applications................................................................................................................................................................ 225
Require your device password before adding an application............................................................................................................................ 225
Delete an application......................................................................................................................................................................................... 226
View properties for an application..................................................................................................................................................................... 226
View the size of an application database........................................................................................................................................................... 226
Troubleshooting: Applications........................................................................................................................................................................... 226
BlackBerry Device Software............................................................................................................................................................................... 227
About updating the BlackBerry Device Software............................................................................................................................................... 227
Update the BlackBerry Device Software from a web site.................................................................................................................................. 228
Update the BlackBerry Device Software using the BlackBerry Desktop Software............................................................................................. 228
Troubleshooting: BlackBerry Device Software................................................................................................................................................... 229
Manage Connections.......................................................................................................................................................................................... 230
Manage Connections basics............................................................................................................................................................................... 230
Mobile network.................................................................................................................................................................................................. 232
Wi-Fi technology................................................................................................................................................................................................ 236
Bluetooth technology......................................................................................................................................................................................... 242
Power and battery.............................................................................................................................................................................................. 250
Turn off your device........................................................................................................................................................................................... 250
Set your device to turn on and turn off automatically....................................................................................................................................... 250
Reset the device................................................................................................................................................................................................. 250
Check the battery power level........................................................................................................................................................................... 250
Tips: Extending battery life................................................................................................................................................................................. 250
Memory and media cards................................................................................................................................................................................... 252
About media cards............................................................................................................................................................................................. 252
Supported media cards...................................................................................................................................................................................... 252
View the amount of available storage space on your device............................................................................................................................. 252
Turn off media card support.............................................................................................................................................................................. 252
Repair files stored on your media card or on your device................................................................................................................................. 252
About compression............................................................................................................................................................................................ 253
About file encryption.......................................................................................................................................................................................... 253
Turn on encryption............................................................................................................................................................................................. 253
Tips: Freeing and conserving storage space....................................................................................................................................................... 254
Troubleshooting: Storage and media cards........................................................................................................................................................ 255
Search................................................................................................................................................................................................................. 256
Search for an item.............................................................................................................................................................................................. 256
Set the types of items that are included in searches......................................................................................................................................... 256
Search for messages........................................................................................................................................................................................... 256
Message search criteria...................................................................................................................................................................................... 257
Do more with your message search results....................................................................................................................................................... 257
Search for text in a message, in a file, or on a web page................................................................................................................................... 258
View, change, or delete a saved search............................................................................................................................................................. 258
Search for a contact in your organization's address book.................................................................................................................................. 258
Search shortcuts................................................................................................................................................................................................. 259
Search shortcuts................................................................................................................................................................................................. 259
SIM card.............................................................................................................................................................................................................. 260
About the SIM card phone book........................................................................................................................................................................ 260
Add a contact to your SIM card.......................................................................................................................................................................... 260
Copy contacts from your SIM card to your contact list...................................................................................................................................... 260
Copy a contact from your contact list to your SIM card..................................................................................................................................... 260
Change or delete a SIM card contact................................................................................................................................................................. 261
Store text messages on your SIM card............................................................................................................................................................... 261
Change the display name for a phone number.................................................................................................................................................. 261
About SIM card security..................................................................................................................................................................................... 261
Protect your SIM card with a PIN code............................................................................................................................................................... 262
Change the SIM card PIN code........................................................................................................................................................................... 262
Security............................................................................................................................................................................................................... 263
Security basics.................................................................................................................................................................................................... 263
Password keeper................................................................................................................................................................................................ 265
Encryption.......................................................................................................................................................................................................... 267
Memory cleaning................................................................................................................................................................................................ 269
Certificates......................................................................................................................................................................................................... 270
PGP keys............................................................................................................................................................................................................. 277
Certificate servers.............................................................................................................................................................................................. 282
Key store............................................................................................................................................................................................................. 284
Smart cards......................................................................................................................................................................................................... 286
VPN settings....................................................................................................................................................................................................... 289
Verify security software manually...................................................................................................................................................................... 290
Third-party application control.......................................................................................................................................................................... 291
Troubleshooting: Security.................................................................................................................................................................................. 294
Service books and diagnostic reports................................................................................................................................................................. 295
Accept, delete, or restore a service book........................................................................................................................................................... 295
Run a diagnostic report...................................................................................................................................................................................... 295
View, submit, or delete a diagnostic report....................................................................................................................................................... 295
Set a default recipient for diagnostic reports..................................................................................................................................................... 296
I cannot run or submit a diagnostic report......................................................................................................................................................... 296
View the version number of the BlackBerry Device Software on your device................................................................................................... 296
Synchronization.................................................................................................................................................................................................. 297
About synchronization....................................................................................................................................................................................... 297
Reconcile email over the wireless network........................................................................................................................................................ 297
Delete email on your device and in your email application on your computer................................................................................................. 298
Synchronize organizer data over the wireless network..................................................................................................................................... 298
About synchronization conflicts......................................................................................................................................................................... 298
Manage email reconciliation conflicts................................................................................................................................................................ 299
Manage data synchronization conflicts.............................................................................................................................................................. 299
About backing up and restoring device data...................................................................................................................................................... 299
Empty the deleted items folder on your computer from your device............................................................................................................... 300
Troubleshooting: Synchronization..................................................................................................................................................................... 300
Accessibility options........................................................................................................................................................................................... 302
About accessibility options................................................................................................................................................................................. 302
Screen accessibility options................................................................................................................................................................................ 302
Audio and phone accessibility options............................................................................................................................................................... 303
Typing accessibility options................................................................................................................................................................................ 305
Calculator........................................................................................................................................................................................................... 306
Use the calculator............................................................................................................................................................................................... 306
Convert a measurement..................................................................................................................................................................................... 306
BrickBreaker....................................................................................................................................................................................................... 307
About BrickBreaker............................................................................................................................................................................................ 307
BrickBreaker capsules......................................................................................................................................................................................... 307
BrickBreaker scoring........................................................................................................................................................................................... 308
Play BrickBreaker................................................................................................................................................................................................ 308
Adjust the volume.............................................................................................................................................................................................. 308
Set the paddle speed.......................................................................................................................................................................................... 309
Word Mole game................................................................................................................................................................................................ 310
Word Mole game basics..................................................................................................................................................................................... 310
Single-player games............................................................................................................................................................................................ 311
Multiplayer games.............................................................................................................................................................................................. 312
Troubleshooting: Word Mole............................................................................................................................................................................. 313
Glossary.............................................................................................................................................................................................................. 314
Legal notice........................................................................................................................................................................................................ 319
User Guide
Quick Help
Quick Help
Top 10
BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation
message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
• Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for
example, Google Mail™ or Windows Live™ Hotmail®) or to create a new email address for your device.
• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your
device with your work email account using the BlackBerry® Enterprise Server.
If you are trying to set up an Internet email account (for example, Google Mail or Windows Live Hotmail) or a new email
address for your device, and do not see this option, contact your administrator or wireless service provider.
Related topics
Change options for your personal email account, 75
Change your ring tone, notifiers, or reminders
In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.
1. On the Home screen, click the Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4.
Press the
Related topics
I cannot change the number of times that my device rings, 62
key > Save.
10
User Guide
Quick Help
Find or hide an application icon
Depending on your theme, you might not be able to hide some application icons.
On the Home screen or in a folder, do any of the following:
•
To see all your application icons, press the key > All.
•
To hide an application icon, highlight the icon. Press the key > Hide.
•
To show all hidden application icons, press the key > Show All.
•
To stop hiding an application icon, highlight the icon. Press the
the Hide field.
Related topics
My display changed, 214
key > Hide. A check mark should not appear beside
About adding applications
Depending on your wireless service provider and region, you might have the option to add or update applications using the
BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to
download applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an
application offered by your wireless service provider.
Additional terms and conditions might apply to software and services made available through the BlackBerry App World™
storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an
application over the wireless network. For more information, contact your wireless service provider.
BlackBerry App World
If you have BlackBerry App World on your device, you can search for and download games, social networking applications,
personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over
the wireless network to your device.
To download BlackBerry App World, visit www.blackberryappworld.com.
For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the
key > Help.
BlackBerry Desktop Software
If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to
add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your
computer, without having to use the wireless network.
To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.
For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry
Desktop Software.
Application Center
11
User Guide
If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of
applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might
not be available.
For more information about managing applications using the Application Center, click the Application Center icon. Press the
key > Help.
Quick Help
Add or change your signature
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Messages icon.
2.
Press the key > Options.
• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the
appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place
your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
4.
Press the
Your signature is added to your email after you send it.
key > Save.
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3.
Press the
Related topics
My display changed, 214
key > Set As Wallpaper.
Supported audio and video file formats
Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.
Type
Audio
12
File format
• FLAC
• MP3
• M4A
• OGG
• WMA
• WAV
User Guide
Type File format
Video
For information about codecs and recommended video and audio file formats for your device, visit www.blackberry.com/docs/
smartphones and click Multimedia > Media Types Supported on BlackBerry Smartphones.
• 3GP
• AVI
• ASF
• MP4
• MOV
• WMV
Quick Help
Transfer a file from your computer to your device using your device as a
USB memory drive
You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated
with your media files when you transfer files between your BlackBerry device and your computer.
1. Connect your device to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select
the media transfer option.
3. If necessary, type a password. Your device appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your device.
To view the transferred file on your device, disconnect your device from your computer and find the file.
Related topics
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 29
Open, close, or switch between tabs
Do one of the following:
•
To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.
•
To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.
•
To switch between tabs, in the browser, press the key > Tabs. Click a tab.
•
To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.
Reconcile email over the wireless network
You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
13
User Guide
2.
Press the key > Options > Email Reconciliation.
3. If the Message Services field appears, set this field to the appropriate email account.
4. Select the Wireless Reconcile check box.
5.
Press the key > Save.
If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the
BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry
Desktop Software.
Quick Help
Getting to know your smartphone
Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.
Important keys
Front keys
Key Name Actions
Trackpad
Menu
Escape
Send
End/Power
• Slide your finger to move around the screen.
• Press (click) to select an item.
• Press and hold to open a pop-up menu.
• Open a menu.
• Select a highlighted menu item.
• Press and hold to switch applications quickly.
• Return to the previous screen.
• Close the menu.
• Make a call.
• Answer a call.
• End a call.
• Return to the Home screen.
• Press and hold to turn on or turn off your BlackBerry® device.
Top keys
Key
14
Name Actions
Play/Pause/Mute
• Play or pause a media file.
User Guide
Key Name Actions
• Mute a call.
• Mute the volume.
• Press and hold to lock or unlock the keyboard.
Previous Play the previous media file.
Next Play the next media file.
Side keys
Key Name Actions
Volume
• Change the volume.
• Before you take a picture or record a video, press to zoom in or out.
Quick Help
Keyboard
Key
Left Convenience key
Right Convenience key
Name Actions
Shift Capitalize letters.
Alt Type the alternate character on a key.
Symbol Open the symbol list.
Backspace/Delete Delete the previous character or a selected item.
Enter Select an item.
Speakerphone Turn on or turn off the speakerphone during a call.
• Open the Voice Dialing application.
• You can also customize this key.
• Open the camera.
• Autofocus
• Take a picture.
• You can also customize this key.
Select commands using pop-up menus
Pop-up menus are available in most applications, and appear in the center of the screen. You can use the pop-up menu when
you are viewing a message, for example, to file, forward, or reply to the message.
• To open a pop-up menu, click and hold an item on the screen.
• To select a command, click the icon.
15
User Guide
• To see additional commands, click the Full Menu icon.
Quick Help
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to
access options such as changing your ring tone, setting the
alarm, viewing notifications, and turning on or off network
connections.
See all the apps and folders on the Home screen, or minimize
your view and view the wallpaper
Switch to another app
Open an app with a convenience key Press a convenience key on the side of your device.
Use pop-up menus Pop-up menus provide common available actions, and appear
Switch to the Favorites, Media, Downloads, and Frequent
views
Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the
Change options for the Home screen such as the wallpaper
On the navigation bar, click All.
Press and hold the key. Click an app.
Note: The other app might still be running in the background.
Note: You can customize which app a convenience key opens.
in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message.
To open a pop-up menu, press and hold the trackpad. To select
a command, click the trackpad.
On the Home screen, highlight All on the navigation bar and
slide your finger on the trackpad right or left.
key > Mark as Favorite.
On the Home screen, press the key > Options.
Related topics
Keep an application running in the background and switch to another application, 223
Assign an application to a Convenience key, 207
Change what happens when you type on the Home screen, 27
Applications
Get started with some of these great applications.
Messages
16
User Guide
Quick Help
Send emails, PIN messages, and more.
Text Messages
Send text messages.
Browser
Browse websites.
Media
See saved pictures, play songs, and more.
Camera (if supported)
Take pictures.
Instant Messaging
Chat with friends or colleagues.
Options
Set your device options. You can find more options in each application menu.
Manage Connections
Set up wireless connections, such as a Bluetooth® connection.
Help
Find the user guide here or click Help in a menu.
Status indicators
Home screen
new notification alarm set
unopened message count BlackBerry® Messenger
calendar reminder count social feeds
missed call count sending or receiving data
Wi-Fi® turned on roaming
Messages
unopened opened
text message sent message
17
User Guide
Home screen
attachment message is sending
high priority message not sent
draft meeting invite
Phone
missed call received call
placed call voice mail message
Quick Help
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you
of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content
within apps, and at the top of the Home screen.
Remove the new item indicator
Remove the unopened message indicator
Identify an indicator
Open each item that has this indicator. For example, to remove
it from the Messages icon, click the icon.
In the Messages app, do one or more of the following:
• Open all of your messages by clicking on them. If you
cannot find all of your unopened messages in your inbox,
look in your messages folders.
• Mark a message as opened. Highlight a message. Press the
key > Mark Opened.
• Mark all messages that are prior to a date as opened.
Highlight a date field. Press the key > Mark Prior
Opened.
• You might be able to identify an indicator by seeing the
icon of the application that the indicator refers to. To see
a complete list of applications on your device and their
icons, on the Home screen or in a folder, click the Options
icon. Click Device > Application Management.
• For a complete list of BlackBerry® indicators, visit
www.blackberry.com/docs/smartphones. Click your
device model, and then click the Icons and Indicators
guide.
18
User Guide
Feature availability
The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as
examples, and are not inclusive of every feature that might or might not be available on your device.
Device model Features such as GPS, the camera and video camera, and
network connection options are dependent on your device
model. To find feature specifications for your device model,
visit www.blackberry.com/go/devices.
Wireless service plan You must purchase or change your wireless service plan
through your wireless service provider.
A wireless service plan with phone or voice is required for you
to use the phone application and to send and receive text
messages.
A wireless service plan with data is required for you to use the
browser service and instant messaging applications, and to
send and receive email messages and PIN messages.
Quick Help
For more information about your plan, contact your wireless
service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address
or third-party instant messaging account in order to send and
receive email messages, use third-party instant messaging
applications, and use some browser options.
If you are an individual user, when you set up your email
address or instant messaging account, you are associating it
with the BlackBerry® Internet Service.
If you are a corporate user, your administrator sets up your
email account by associating it with a BlackBerry® Enterprise
Server. Your administrator might set options that determine
the features and settings that are available on your device. To
view the IT policies that have been set by your administrator,
on the Home screen or in a folder, click the Options icon. Click
Security > Security Status Information > View IT Policy.
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User Guide
Wireless service provider Features such as text messaging, location-based services, and
some phone features are dependent on your wireless service
provider's offerings. For more information, contact your
wireless service provider.
Wireless network The wireless network that your device is connected to might
affect the availability of some features. Depending on your
wireless service provider and available roaming options,
different wireless networks are available. Some wireless
networks do not support features such as call blocking, call
forwarding, or cell broadcasting. For more information,
contact your wireless service provider.
Related topics
BlackBerry Device Software, 227
Find more information, 32
Check what wireless networks your device connects to, 230
Quick Help
Tips
Save time and maximize your efficiency with these quick tips.
Tips: Finding apps
Look in a folder on your Home screen
Make all hidden apps visible on the Home screen
Search for an app On the Home screen, start typing the application name.
Verify that the app is installed On the Home screen or in a folder, click the Options icon. Click
Some apps are located in folders on your Home screen. Click
a folder to see what apps are inside.
On the Home screen, press the key > Show All. To unhide
the app, highlight it and then click Hide to clear the check mark.
If Show All does not appear in the menu, there are no apps
hidden from view.
Device > Application Management. If the app is listed, it is
installed on your BlackBerry® device.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom.
20
User Guide
Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen to
access options such as changing your ring tone, setting the
alarm, viewing notifications, and turning on or off network
connections.
See all the apps and folders on the Home screen, or minimize
your view and view the wallpaper
Switch to another app
Open an app with a convenience key Press a convenience key on the side of your device.
Use pop-up menus Pop-up menus provide common available actions, and appear
Switch to the Favorites, Media, Downloads, and Frequent
views
Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the
Change options for the Home screen such as the wallpaper
On the navigation bar, click All.
Press and hold the key. Click an app.
Note: The other app might still be running in the background.
Note: You can customize which app a convenience key opens.
in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message.
To open a pop-up menu, press and hold the trackpad. To select
a command, click the trackpad.
On the Home screen, highlight All on the navigation bar and
slide your finger on the trackpad right or left.
key > Mark as Favorite.
On the Home screen, press the key > Options.
Quick Help
Related topics
Keep an application running in the background and switch to another application, 223
Assign an application to a Convenience key, 207
Change what happens when you type on the Home screen, 27
Tips: Managing indicators
Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you
of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content
within apps, and at the top of the Home screen.
Remove the new item indicator
Remove the unopened message indicator
Open each item that has this indicator. For example, to remove
it from the Messages icon, click the icon.
In the Messages app, do one or more of the following:
21
User Guide
Identify an indicator
Quick Help
• Open all of your messages by clicking on them. If you
cannot find all of your unopened messages in your inbox,
look in your messages folders.
• Mark a message as opened. Highlight a message. Press the
key > Mark Opened.
• Mark all messages that are prior to a date as opened.
Highlight a date field. Press the
Opened.
• You might be able to identify an indicator by seeing the
icon of the application that the indicator refers to. To see
a complete list of applications on your device and their
icons, on the Home screen or in a folder, click the Options
icon. Click Device > Application Management.
• For a complete list of BlackBerry® indicators, visit
www.blackberry.com/docs/smartphones. Click your
device model, and then click the Icons and Indicators
guide.
key > Mark Prior
Tips: Extending battery life
For full instructions, click the links under Related information at the bottom.
Set your BlackBerry® device to turn on and turn off
automatically.
You can set your device to turn off while you aren't using it for
an extended period, like when you sleep. Data you receive
when the device is turned off automatically updates when the
device turns on.
Set backlighting to remain on for a shorter period of time, and
lower its brightness
Turn off network connections you aren't using On the Home screen, click the connections area at the top of
Close apps when you are finished with them.
22
On the Home screen or in a folder, click the Options icon. Click
Device > Auto On/Off.
On the Home screen or in a folder, click the Options icon. Click
Display > Screen Display.
the screen, or click the Manage Connections icon. Click a
network connection to clear the check box.
In an app, press the key > Close.
User Guide
When you switch from one app to another, some apps, such
as the Browser app or the Music app, run in the background,
which uses battery power.
Switch your vibrating notifications to sound notifications or
LED notifications, lower the volume of your sound
notifications, or select a shorter ring tone
Delete the original text from a reply message
If your device has a camera flash, turn off the flash On the Home screen, click the Camera icon. Click the flash icon
Keep your battery connections clean.
Keeping the battery clean extends the life of your battery.
Related topics
Set your device to turn on and turn off automatically, 250
Set options for backlighting, 211
Turn on or turn off a network connection, 231
Change your ring tone, notifiers, or reminders, 10
Delete the original text from a reply message, 69
On the Home screen, click the Sound and Alert Profiles icon.
Click Change Sounds and Alerts.
When you are replying to a message, press the key >
Delete Original Text.
at the bottom of the screen until the flash off indicator
appears.
Every few months, use a cotton swab or dry cloth to clean the
metal contacts on the battery and the device.
Quick Help
Tips: Freeing and conserving storage space
Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device
processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email
messages, calendar entries, and media files might help you conserve storage space.
For full instructions, click the links under Related information at the bottom.
Check how much free storage space you have
Delete unneeded files On the Home screen or in a folder, click the Files icon. Find and
Delete browsing history and clear the cache
Reduce the amount of time that your device stores email
messages and calendar entries
Stop storing sent messages on your device
On the Home screen or in a folder, click the Options icon. Click
Device > Storage.
highlight a file. Press the key > Delete.
On the Home screen, click the Browser icon. Press the
key > Options. Go to the Clear Browsing Data section.
On the Home screen, click the Messages icon or Calendar icon.
Press the key > Options.
On the Home screen, click the Messages icon. Press the
key > Options > Email Preferences.
23
User Guide
Quick Help
Receive only the first section of long email messages, and
choose whether to download more
Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB.
Reduce the size of pictures you take
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your
device is lost, stolen, or corrupted by an unforeseen issue.
Related topics
View the amount of available storage space on your device, 252
Move, rename, or delete a file, 121
Delete browsing information, 161
Set how long your device stores messages, 77
Change how long your device stores calendar entries, 176
Stop storing messages sent from your computer on your device, 78
Stop storing messages sent from your device on your computer, 78
Receive only the first section of long email messages, 76
Change the size of pictures that you take, 134
The application memory on my device is low, 255
On the Home screen, click the Messages icon. Press the
key > Options > Message Display and Actions.
Only microSD media cards are supported.
On the Home screen, click the Camera icon. Press the key
> Options.
Tips: Keeping your information safe
You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as
avoiding leaving your device unattended.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your
device is lost, stolen, or corrupted by an unforeseen issue.
For full instructions, click the links under Related information at the bottom.
Set a password
Encrypt contacts and files On the Home screen or in a folder, click the Options icon. Click
Back up your device data Use the backup tool in the BlackBerry® Desktop Software to
24
On the Home screen or in a folder, click the Options icon. Click
Security > Password.
Security > Encryption.
back up your device data. To download the BlackBerry Desktop
Software, from your computer, visit www.blackberry.com/
desktop and select the appropriate option for your computer.
User Guide
Related topics
Set a device password, 263
Turn on encryption, 142
Quick Help
Tips: Updating your software
Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to
update the software from either your computer or your smartphone. Research In Motion recommends that you regularly
create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup
file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
For full instructions, click the links under Related information at the bottom.
Check to see if there is updated BlackBerry Device Software
that you can download over the network
Update your BlackBerry Device Software from your computer Connect your device to your computer and on your computer,
Set your BlackBerry Desktop Software to check for updates
automatically
Update your BlackBerry Desktop Software Visit www.blackberry.com/desktopsoftware.
Related topics
BlackBerry Device Software, 227
Depending on your device model, this feature might not be
supported. On the Home screen or in a folder, click the Options
icon. Click Device > Software Updates.
visit: www.blackberry.com/software. Click on BlackBerry
Device Software and follow the links to update your software.
For instructions, see the Help in BlackBerry Desktop Software.
Visit the Setup application
The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and
set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking
accounts. The Setup application should appear automatically the first time that you turn on your device.
1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.
2. Click a section to change options or to complete a short series of prompts that help you set the options.
Make it yours
Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings.
25
User Guide
Your Home screen
Switch themes
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. In the Theme section, click a theme.
4. Click Activate.
To delete a theme, click the theme. Click Delete.
Related topics
My display changed, 214
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3.
Press the key > Set As Wallpaper.
Related topics
My display changed, 214
Quick Help
Move an application icon
1. On the Home screen or in an application folder, highlight an application icon.
2. Press the Menu key.
3. Perform one of the following actions:
• To move the application icon to a different location on the Home screen, click Move. On the trackpad, slide your finger
to the new location. Click the trackpad.
• To move the application icon into an application folder, click Move to folder. Click an application folder.
• To move the application icon out of an application folder, click Move to folder. Click Home or an application folder.
Add, change, or delete a folder on the Home screen
On the Home screen, do one of the following:
•
To add a folder, press the
folder icon. Click a folder icon style. Click Add.
•
To change a folder, highlight a folder. Press the key > Edit Folder. Change the folder name or folder icon style.
Click Save.
•
To delete a folder, highlight a folder. Press the
26
key > Add Folder. Type a name for the folder. To change the folder icon style, click the
key > Delete.
User Guide
Find or hide an application icon
Depending on your theme, you might not be able to hide some application icons.
On the Home screen or in a folder, do any of the following:
•
To see all your application icons, press the
•
To hide an application icon, highlight the icon. Press the key > Hide.
•
To show all hidden application icons, press the key > Show All.
•
To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear beside
the Hide field.
Related topics
My display changed, 214
key > All.
Add a shortcut to your Home screen or Favorites view
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, or apps.
Browse to a website, or highlight the item you want to create a shortcut for.
•
To add a shortcut on the Home screen, press the
•
To add a shortcut to your Favorites view, press the key > Mark as Favorite.
key > Add to Home Screen.
Quick Help
Set the number of icons that appear on the Home screen
1. On the Home screen or in a folder, click the Options icon.
2. Click Accessibility.
3. Change the Grid Layout field.
4.
Press the
key > Save.
Change what happens when you type on the Home screen
Depending on your typing input language, you might not be able to use shortcut keys to open applications.
1.
On the Home screen, press the key > Options.
• To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing
field to Universal Search.
• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
2.
Press the
key > Save.
Add a message that appears when your device is locked
1. On the Home screen or in a folder, click the Options icon.
2. Click Display > Message on Lock Screen.
3. Type the text that you want to appear on the screen when your device is locked.
4.
Press the
key > Save.
27
User Guide
Quick Help
Get apps, music, ring tones, pictures, and videos
About adding applications
Depending on your wireless service provider and region, you might have the option to add or update applications using the
BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to
download applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an
application offered by your wireless service provider.
Additional terms and conditions might apply to software and services made available through the BlackBerry App World™
storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an
application over the wireless network. For more information, contact your wireless service provider.
BlackBerry App World
If you have BlackBerry App World on your device, you can search for and download games, social networking applications,
personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over
the wireless network to your device.
To download BlackBerry App World, visit www.blackberryappworld.com.
For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the
key > Help.
BlackBerry Desktop Software
If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to
add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your
computer, without having to use the wireless network.
To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.
For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry
Desktop Software.
Application Center
If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of
applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might
not be available.
For more information about managing applications using the Application Center, click the Application Center icon. Press the
key > Help.
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