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BlackBerry 10 OS User manual

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BlackBerry Passport Smartphone
Version: 10.3
User Guide
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Published: 2014-09-16
SWD-20140916085617229
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Contents
Setup and basics........................................................................................................................................... 6
New in this release.........................................................................................................................................6
What's different about the BlackBerry 10 OS?...............................................................................................13
Notification icons.........................................................................................................................................20
Menu icons..................................................................................................................................................20
Using gestures.............................................................................................................................................23
Personalizing your device.............................................................................................................................31
Find customer support.................................................................................................................................31
Device Switch.............................................................................................................................................. 32
BlackBerry ID.............................................................................................................................................. 40
Phone and voice.......................................................................................................................................... 43
Notifications and ring tones..........................................................................................................................52
BlackBerry Hub and email........................................................................................................................... 60
BlackBerry Hub and email........................................................................................................................... 60
BBM............................................................................................................................................................85
Facebook.................................................................................................................................................... 86
LinkedIn...................................................................................................................................................... 86
joyn............................................................................................................................................................. 86
Media..........................................................................................................................................................89
Change the media volume............................................................................................................................89
Supported audio and video file extensions, formats, and codecs................................................................... 89
Troubleshooting: Media............................................................................................................................... 90
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Camera........................................................................................................................................................90
Pictures.......................................................................................................................................................99
About FM Radio.........................................................................................................................................119
Games.......................................................................................................................................................121
Settings..................................................................................................................................................... 124
Customize your device settings.................................................................................................................. 124
Update your device software......................................................................................................................128
Battery and power..................................................................................................................................... 129
Connections.............................................................................................................................................. 135
BlackBerry Keyboard and typing................................................................................................................ 158
Language.................................................................................................................................................. 166
Keyboard input methods............................................................................................................................167
Screen display........................................................................................................................................... 176
Accessibility.............................................................................................................................................. 178
About the BlackBerry Assistant..................................................................................................................196
Contacts....................................................................................................................................................209
Android apps ............................................................................................................................................ 223
Maps and GPS........................................................................................................................................... 225
The Smart Tags application explained........................................................................................................ 241
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Calculator..................................................................................................................................................248
Enterprise IM.............................................................................................................................................263
Salesforce..................................................................................................................................................264
Adobe Reader............................................................................................................................................264
Connect to Microsoft OneDrive...................................................................................................................265
Connect to Dropbox................................................................................................................................... 265
Box for BlackBerry 10................................................................................................................................265
Legal notice...............................................................................................................................................276
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User Guide Setup and basics

Setup and basics

New in this release

Introducing BlackBerry 10 OS version 10.3
BlackBerry 10 OS version 10.3 is designed to help you stay productive and do more with your BlackBerry device. This release introduces exciting new features, such as BlackBerry Blend and BlackBerry Assistant. It also introduces updates to existing features, such as Instant Actions in the BlackBerry Hub, meeting mode in the Calendar app, and automatic suggestions in the Camera app.
BlackBerry Blend
With BlackBerry Blend you can access your work and personal email messages, files, and certain apps on a computer or a tablet the same way you would use them on your BlackBerry device.
To download and learn more about BlackBerry Blend, visit www.blackberry.com/BlackBerryBlend.
Related information
About pairing and connecting your device to a computer or tablet,184 About BlackBerry Blend,255 Disconnect your device from BlackBerry Blend,256
BlackBerry Assistant
The BlackBerry Assistant app makes it even easier for you to multi-task using your BlackBerry device! With the BlackBerry Assistant app, you can perform a variety of everyday tasks by talking or typing in natural language.
When you say or type a request, the Internet, and provide a response.
Using the BlackBerry Assistant app you can start a BBM chat, make a phone call, send an email message, and add an event to your calendar. You can also update your status in social networking apps, and search for directions, weather forecasts, information about restaurants or shopping, plus much more.
Related information
About the BlackBerry Assistant,196
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BlackBerry Assistant app can perform your request, search your device, or search the
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Learn what you can say or type in the BlackBerry Assistant,198 Things you can do with the BlackBerry Assistant,196
Keyboard and typing
The BlackBerry Keyboard consists of a three-row physical keyboard, and one or more rows of touch screen keys above the keyboard. The touch screen keys are dynamic and change depending on the application you are using or the mode you have set.
The keyboard is responsive to touch for typing and navigation. You tap the keyboard to type and you can touch the keyboard to add predictive text, delete text, control the cursor, and add accented characters. In apps that rely on accurate finger placement, for example when you edit text, this keyboard provides the most precise finger placement detection yet!
Related information
Using BlackBerry Keyboard gestures,158 Typing on the BlackBerry Keyboard,159 Delete text using the BlackBerry Keyboard,162
Android app support
Get apps and games designed for Android smartphones and install them on your BlackBerry device with the Amazon Appstore!
Your device uses BlackBerry Guardian to check the integrity of the Android apps you download to your device. BlackBerry Guardian can warn you if the app is potentially harmful to your device or data, and gives you the option to cancel or continue the installation.
Android apps that you download to your device are more closely integrated with the BlackBerry 10 OS. When you tap the share icon in an your device (for example, BBM contacts) or share the information with another app (for example, the BlackBerry Remember app). Also, on the Accounts screen, you can view accounts that are associated with some Android apps that you download to your device.
Related information
Downloading and installing Android apps from the Amazon Appstore,223 Change your Android app installation settings,224
Android app, you can share the Android app content with contacts that are associated with other apps on
Updated look and feel
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Splashes of color, flattened buttons and screen layouts, and new wallpaper and icons – these are some of the elements you will notice with the fresh new look of BlackBerry 10 OS version 10.3.
Modernized visual elements help you navigate your BlackBerry device and improve your productivity within apps. In the apps installed with the BlackBerry 10 OS, the action bar at the bottom of the screen uses color to highlight the next, or next best action. Icons for key tasks remain visible in the action bar to help you stay productive and get work done. In some apps, for example
On the home screen you can see your open apps, and when you swipe left you can see all your apps. By default, when no apps are open, the home screen displays only your wallpaper. There is no restriction on the number of apps you can add to folders on the home screen.
Related information
Set your wallpaper,177 Add folders to the home screen,194 Turn off icon labels in the action bar,177
Adobe Reader, the action bar disappears when you scroll, giving you a full-screen view of the content.
BlackBerry Hub
With a single tap, BlackBerry Hub Instant Actions let you quickly sort and manage messages in the list view of the BlackBerry Hub! From the BlackBerry Hub, you can also file sent email messages, set how frequently an IMAP account syncs with your the text of the original email when you reply, and automatically save a draft version of an email message by leaving the BlackBerry Hub.
The BlackBerry Hub has been updated to improve the relevance of suggested contacts. The BlackBerry Hub suggests contacts that are associated with the email account you are sending the email message from and that you have communicated with in the last 60 days.
Related information
Manage your messages with BlackBerry Hub Instant Actions,74 File an email,73 Add an IMAP or POP email account,64 Download attachments in a message,70 Reply to or forward an email,71
BlackBerry device, download and save all the attachments in an email message with a single tap, delete
Calendar
The Calendar app now has an agenda view and a Meeting mode feature. The agenda view lets you see your appointments and tasks for the week. The Meeting mode feature automatically changes the notification behavior of your BlackBerry device when the device detects that you have a meeting or an event scheduled in the Calendar app. For example, you can set Meeting mode to automatically turn off all notifications or notify you for phone calls only when you are in a meeting. When the meeting ends, your notifications return to your normal settings.
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The Calendar app is more closely integrated with the BlackBerry Remember app. You can create a task in the Calendar app, and view the task in the Calendar app and the BlackBerry Remember app.
Related information
View your events,200 Enable Meeting Mode,206 Add a task to the Calendar app,203
BlackBerry Remember
The BlackBerry Remember app lets you quickly filter information by tapping the Tasks or Notes tab at the top of the screen. You can set tasks or notes as your default view and search for an existing task or note. You can group tasks into task lists, group notes into folders, and use tags to categorize tasks and notes.
The BlackBerry Remember app is more closely integrated with the Calendar app. You can create a task in the BlackBerry Remember app, and view the task in the BlackBerry Remember app and the Calendar app.
Related information
Change the default view in the Remember app,262 Search for an entry in the Remember app,261 Create a folder or task list in the Remember app,257 Add tags to an entry,258
Camera
The Camera app lets you snap a picture, record a video, and switch between the front and back cameras from the main screen. You can even take a picture while recording a video!
By default, the Camera app detects the conditions of the scene you want to take a picture or video of, and suggests the settings to use. Automatic suggestions allow you to focus less on the Camera app and more on capturing the moment! And, if you take a picture using Time Shift mode, you now have the option to save the picture and edit it later.
The Camera app also has new menu options. You can create a panoramic image, and you can set a higher frame rate (60 fps) when recording a video, which is useful when recording fast-moving objects.
Related information
Take a picture while recording a video,94 Turn off the Auto Suggest feature,97 Edit Time Shift pictures later,95 Take a panoramic picture,93
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BlackBerry Story Maker
The BlackBerry Story Maker app takes the work out of making picture and video collections, by grouping the pictures and videos on your BlackBerry device by date, time, or location. BlackBerry Story Maker presents the stories to you in the Date view of the Pictures app. BlackBerry Story Maker can also suggest stories based on pictures and videos that are favorites, most viewed, recently viewed, and recently added.
From the BlackBerry Story Maker app, you can easily add favorite pictures and videos to your stories. You can also personalize your stories by changing the theme and editing the pictures and music, before sharing the stories with your friends, colleagues, and family.
Related information
Editing stories in BlackBerry Story Maker,115 Add to or delete media from an existing story,115
Pictures
You can change how pictures are organized within albums in the Pictures app. By default, the Pictures app displays newer pictures before older pictures. The Favorites view lets you quickly see your favorite pictures.
The Pictures app is more closely integrated with the BlackBerry Story Maker app. You can quickly send pictures to BlackBerry Story Maker to create a story or add to an existing story. By default, the BlackBerry Story Maker app creates automatic stories that appear across the top of your picture collections. You can turn off automatic story creation from the Pictures app.
Related information
About automatic stories,102 Set how pictures are organized in albums,104 Add a picture to the Favorites screen,105 Add a picture to BlackBerry Story Maker,103
Videos
When you open the Videos app, videos that you recently added or played appear across the top of the screen. The Favorites view lets you quickly see your favorite videos. And you can edit your videos so that the video, or part of the video, plays in slow motion. You can also adjust the quality of the sound in your videos by changing the equalizer options.
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The Videos app is more closely integrated with the BlackBerry Story Maker app. You can quickly send videos to BlackBerry Story Maker to create a story or add to an existing story.
Related information
Add a video to the Favorites screen,114 Add a video to BlackBerry Story Maker,112 Add slow motion to a video,112 Turn on the equalizer in videos,114
Music
A marquee banner is displayed at the top of the Music app. The marquee banner gives you details about the song that is currently playing, and lets you play, pause, and change the song. Also new in the Music app is a Favorites view which lets you quickly see your favorite songs. You can also adjust the quality of the sound played by the Music app by changing the equalizer options.
Related information
Add a song to the Favorites screen,108 Turn on the equalizer in the Music app,108
Device Monitor
To help you track your data usage, on the Device Monitor screen you can see the total amount of data used by your BlackBerry device, including data usage while roaming, and the total amount of data used by the apps on your device. You can also specify limits and set notifications that display on the device to help you monitor the amount of data you use.
Related information
Monitor your wireless data usage,158 Manage your mobile data settings,141 Set a monthly data limit notification,142
Settings menus
A new gesture lets you open the Quick Settings menu when you are in an app. Use two fingers to swipe down from the top of the screen to open the Quick Settings menu.
And you can now rearrange the options in the Settings menu. Move options that you access frequently to the top of the Setting menu to make them more accessible to you.
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Related information
Customize your device settings,124 Show the menus,25
Advanced interactions
Advanced interactions are designed to improve the battery life of your BlackBerry device and to help you do things faster. Advanced interactions let you control the behavior of your device when you move it in a certain manner. For example, you can set up your device so that the screen turns off and the device goes into standby mode when you place the device face down on a flat surface.
Related information
Advanced interactions,29
Security
To improve the security of information on your BlackBerry device, you can control what appears in notifications on the screen when your device is locked. For example, you can change your settings so that only the name of the sender of a message appears; the subject line and other message details are not displayed. You can also change your wallpaper settings so that a different wallpaper is displayed when your device is locked.
Related information
About Lock Screen Notifications,55 Set Lock Screen Notifications to only display the sender info,56 Set your wallpaper,177

Your device at a glance

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1. Headset jack
2. Lock screen (Press); Power on/off (Press and hold); Reset (Press and hold for 10 seconds)
3. Notification LED
4. Front camera
5. Volume up
6. Mute (Press); BlackBerry Assistant (Press and hold)
7. Volume down
8. Multi-function port (supports USB and HDMI)

What's different about the BlackBerry 10 OS?

If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other BlackBerry devices. Find information about the home screen, menus, settings, messages, notifications, and apps. Learn where to find your phone number and PIN and find out how to cut, copy, and paste text.
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How do I get back to the home screen?
To get back to the home screen at any time, swipe up from the bottom of the screen.
How do I get to the menu?
There is no Menu key ( ) on your BlackBerry 10 device. You can find more features and options by exploring the menus.
To see more actions that you can perform in an app, tap or .
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How do I change my settings and options?
Do any of the following:
• To find the settings and help for an app, swipe down from the top of the screen.
• To find the settings for the device, swipe down from the top of screen. Tap Settings.
Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Tap Settings.
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Where is my email or other messages?
All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device.
You can peek at the BlackBerry Hub or open it from anywhere on your device. From the bottom of the screen, slide your finger up and to the right.
Where are the phone keys and my notification settings?
To answer a call, touch the circle at the bottom of the screen and slide your finger to the left. Release your finger when the circle covers .
To decline a call, touch the circle at the bottom of the screen and slide your finger to the right. Release your finger when the circle covers .
To make a call, in the Phone app, tap . Dial a number. Tap Call. The BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent,
and All Alerts Off.
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•
To quickly turn on Silent mode, on the home screen, swipe down from the top of the screen and tap .
• You can set custom ring tones when you add or edit a contact in the Contacts app.
• To set notifications for particular types of messages, on the home screen, swipe down from the top of the screen and tap Settings > Notifications > Applications.
Where are my apps?
Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the BlackBerry World storefront, you can check if your old apps are available for download on the My World screen or find new apps.
How do I edit or move text?
There is no trackpad or trackball on your BlackBerry 10 device. You can use the touch screen to select, cut, copy, and paste text or move the cursor.
Select text
Touch and hold a character or word.
• To cancel your selection, tap anywhere on the screen.
• To change your text selection, drag the handles.
Move text
1. Touch and hold your finger on a word or in a text field.
2. Release your finger from the screen.
3. Tap an option.
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Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to avoid selecting it.
Move the cursor
1. Tap a word or text field to show the cursor.
2. Do any of the following:
• To move the cursor to another spot, drag the circle.
• To move the cursor one character at a time, tap the top, bottom, left or right of the circle.
Tip: Make sure that you place your finger on the outer part of the circle so that you can still see the cursor.
Where are my tasks, memos, and voice notes?
• If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos, and voice notes should be in the new BlackBerry Remember app.
• If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.
Where do I find my files?
You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal
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app, or displaying confidential work data during a BBM Video chat. To switch between your work space and personal space, drag your finger down on the middle of the home screen and tap Personal or Work.
Where can I find my device info and passwords?
Where can I find my PIN?
In BBM, tap your profile picture. On your profile page, your PIN appears under your barcode. In an email or text message, you can also type mypin to display your PIN.
How do I find my own phone number?
On the home screen, tap the icon. In the Calls or Contact view, in the center of the screen, swipe down, and your phone number appears at the top of the screen. In an email or text message, you can also type mynumber to
display your phone number.
Where is Password Keeper?
You can download the Password Keeper app from the BlackBerry World storefront. If you used BlackBerry Link or a media card to transfer data from your old you download and open the Password Keeper app.
Where can I find details about my device software version and hardware?
On the home screen, swipe down from the top of the screen. Tap Settings > About. To change the type of information displayed, tap an option in the drop-down list.
In a message, note, or task, you can type myver followed by a space, to see your device model and the BlackBerry 10 OS version it is running. This feature might not be supported by your input language.
BlackBerry device, you can restore your Password Keeper passwords after
How do I search?
If you want to find something on your BlackBerry device, such as a message, a song, or an app, or if you want to search the Internet, you can say or type your search in the BlackBerry Assistant. To open the BlackBerry Assistant, on the home
screen, tap .
What is BlackBerry Link?
BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your BlackBerry device to your desktop computer.
BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac
option.
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Notification icons

The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the indicator appears on the notification icon. You can peek at your notifications by sliding your finger up from the bottom of the screen from anywhere on your BlackBerry device.
Icon Description
Email message
Text message
BBM message
Facebook message
Twitter message
LinkedIn message
Phone call
Voice mail message
Notification messages from apps and services such as BlackBerry World

Menu icons

: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to
Tip
avoid selecting it. Here's a description of the most common menu icons:
Icon
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Description
Open a menu of actions
Open a list of ways to navigate or filter information
Compose a message
View attachments
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Icon Description
Share an item, such as a picture, with someone
Reply to an email
Reply to all recipients of an email
Forward an email
Record a voice note
Add a new entry in the Remember app and the Calendar app

Setting up your device

To set up your BlackBerry 10 device, you need a nano SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact your service provider.
If you want more storage for pictures, videos, music, and documents, insert a media card (microSD card). When you're ready, open the Setup app. This app helps you transfer content from your old device, and add your email,
BBM, instant messaging, and social networking accounts.
Insert the SIM card
Depending on your service provider and where you purchased your BlackBerry device, the SIM card might already be inserted.
With the back of your device facing you, use the indentation on the top of the device to pull the top part of the cover
1.
toward you.
With the metal contacts facing away from you, insert the nano SIM card into the right slot as shown.
2.
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Insert a media card
With the back of your BlackBerry device facing you, use the indentation on the top of the device to pull the top part
1.
of the cover toward you.
With the metal contacts facing away from you, insert the media card into the left slot.
2.
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Set up your device using the Setup app
If your device is connected to a mobile network or a Wi-Fi network, you can use the Setup app to do any of the following:
• Add your email, BBM, instant messaging, and social networking accounts
• Set up your payment options for purchases you make from the BlackBerry World storefront
• Learn how to transfer content from your old device
• Customize your device settings
The Setup app prompts you to enter an existing BlackBerry ID or create a new one. If you are not sure whether you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.
To open the Setup app, on the home screen, tap .

Using gestures

Take a moment to find out how to navigate your BlackBerry device using touch screen gestures. You can also learn gestures to help you do things more quickly and extend battery life.
Move around the home screen
To become familiar with the home screen, try using the following gestures.
To get back to the home screen at any time, swipe up from the bottom of the screen.
1.
To see your messages in the BlackBerry Hub, slide your finger from left to right.
2.
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To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your
3.
finger from right to left.
Peek at the BlackBerry Hub
To see your messages, you can peek at the BlackBerry Hub, or open it, from anywhere on your BlackBerry device.
From the bottom of the screen, slide your finger up and to the right.
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Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down.
Show the menus
You can find features, options, and help by exploring the menus.
Do any of the following:
• To see more actions that you can perform in an app, tap or .
• To see more actions for a specific item, such as a song or picture, touch and hold the item. Tip: To see the names of the icons that appear on the right side of the screen, touch and hold the icon. Slide your finger
off the icon to avoid selecting it.
• To find the settings and help for an app, swipe down from the top of the screen.
• To find the settings for the device, swipe down from the top of screen.
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Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen.
Scroll and move between items
Slide your finger to scroll through a list, pan a webpage, or move between pictures.
Do any of the following:
• To scroll, slide your finger up and down.
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• To move between the BlackBerry Hub and your apps, slide your finger left and right.
Use a slider
If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook.
On the slider, drag the slider handle.
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Select items
Do any of the following:
• To select an item, simply tap it. If the item can be opened, it opens.
• To highlight an item without opening it, touch and hold the item.
• To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and tap more items. To clear an item, tap it again.
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Zoom in to or zoom out from the screen
If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out.
Do any of the following:
• To zoom in, slide your fingers apart.
• To zoom out, slide your fingers together.
Advanced interactions
If you’re looking for ways to do things more quickly or to extend battery life, consider using the following gestures:
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• Lift to wake gesture
• Flip to mute gesture
• Flip to save power gesture
Lift to wake
If you turn on this feature and pick up your device from a flat surface, your BlackBerry device wakes up automatically. You don’t have to press the Power/Lock key or swipe up from the bottom of the screen. You can start using your device immediately.
To turn on this feature, tap Settings > Advanced Interaction. Turn on the Lift to wake switch.
Flip to mute
If you turn on this feature and receive a call, but it isn’t a convenient time for you to respond, you can turn your device facedown to silence the ring tone or vibration. You still receive a notification of the missed call.
To turn on this feature, tap Settings > Advanced Interaction. Turn on the Flip to mute switch.
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Flip to save power
By default, this feature is on. When you place your device facedown on a flat surface, your device goes into standby mode to extend battery life. You still receive notifications for incoming calls, messages, and alarms.
To turn off this feature, tap Settings > Advanced Interaction. Turn off the Flip to save power switch.

Personalizing your device

Learn how to personalize your device and make it uniquely yours. For example, you can change settings, download apps, change your ring tone, and set your wallpaper.
Related information
Customize your device settings,124 Customize your Quick Settings,124 Download and buy apps and games,222 Downloading and installing Android apps from the Amazon Appstore,223 Move an app icon or open app around the home screen,193 Change your notifications or ring tones,53 Change your font size,176 Set your wallpaper,177 Set an alarm,216 Bookmark a favorite webpage,237 Add a contact or number to your speed dial list,47 Add a signature to an email account,81

Find customer support

To get support for your BlackBerry device, see the following resources:
• blackberry.com/support: Find self-help resources, such as manuals, knowledge base articles, and videos. Find answers or post questions on community forums. Share tips on social networks and BlackBerry blogs.
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• blackberry.com/contact: Find information about who to call with questions about warranties, repairs, billing, or technical support.

Device Switch

Switching to your new BlackBerry 10 device has never been easier. Whether you are switching from an iPhone, an Android, or a
BlackBerry device, there are several options that you can use to transfer your data.

Preparing to switch devices

Before you begin switching to your new BlackBerry 10 device, take a moment to make sure that you have completed the following checklist.
• Complete all of the instructions in the Setup app that opens the first time that your BlackBerry 10 device starts after you insert the battery.
• If you have information saved to your SIM card, such as contact information, save the data to the storage space on your previous device or your media card before you begin to switch devices.
• If you have any usernames or passwords saved on your previous device, such as your BlackBerry ID, consider temporarily writing this information down so that you have it when you're ready to add accounts to your new device.

Switching from a BlackBerry device

When you switch from a BlackBerry device to a BlackBerry 10 device, several methods are available to transfer data. The transfer method you use depends on the types of data that you want to transfer and the version of device software that your previous device is running. The following table is designed to help you identify the best transfer method for you.
Transfer method Data transferred Requirements
Device Switch app
Media card
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• Contact info
• Calendar entries
• Pictures
• Videos
• Documents
• Notes
• Music
• Pictures
• Videos
• Alarm settings
• BBM contacts
• Device Switch app must be installed on both devices
• Both devices must be connected to the same Wi-Fi network
• Previous device must be running BlackBerry Device Software 5, BlackBerry 6
• Removable media card
• Previous device must be running a version of BlackBerry 7
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Transfer method Data transferred Requirements
• BlackBerry Browser bookmarks and folders
• Text messages (SMS and MMS)
• Phone history
• Wireless connection profiles
BlackBerry Link Data saved to the storage space on
your previous device, including the following:
• Contact info
• Music
• Pictures
• Videos
• Calendar entries
• Settings
• Phone history
• Fonts
• Tasks and memos
• BBM contacts
• BlackBerry Browser bookmarks and folders
• Alarm and clock settings
• Text messages (SMS and MMS)
• Password Keeper entries
SIM card
• Contact info • SIM card
• BlackBerry Link installed on a computer
• Computer
• USB cable
• Previous device must be running BlackBerry Device Software 5.0 or later
• Previous device must be running BlackBerry 10 or later
Back up your device data
Using a computer and BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can back up your settings, phone history, fonts, saved searches, messages, organizer data, browser bookmarks, and media files.
You should regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
Note: If your device is activated on an Enterprise Mobility Management solution from BlackBerry, contact your administrator to verify if you are able to back up and restore your device data.
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See which version of device software is installed on your previous device
If you're switching from a BlackBerry device, to see which version of software is installed on your previous device, on the home screen of your previous device, do one of the following:
• Click Options > About.
• Click Options > Device > About Device Versions.
Switching from a device running BlackBerry Device Software
If you're transferring data from a device running BlackBerry Device Software 5 or BlackBerry 6, several data transfer methods are available to you.
• Use BlackBerry Link on your computer
• Download and use the Device Switch app
• Add email accounts to your new device
5 or BlackBerry 6

Switching from a device running BlackBerry 7

If you're transferring data from a BlackBerry device running a version of BlackBerry 7, the following data transfer methods are available to you.
• Use BlackBerry Link on your computer
• Download and use the Device Switch app
• Use a media card
• Add email accounts to your new device

Switching from a BlackBerry 10 device

If you're transferring data from a BlackBerry 10 device to a new BlackBerry 10 device, the following data transfer methods are available to you.
• Use BlackBerry Link on your computer
• Use a SIM card
• Add email accounts to your new device
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Switching from an iPhone or Android device

If you're transferring data from an iPhone or Android device to a BlackBerry 10 device, several data transfer methods are available to you. You can use the Device Switch app to transfer data, including contact info, calendar entries, pictures, and videos from your iPhone or Android device. When you add your email accounts to your new device, you can sync the contact and calendar info to your new device.

Transfer data using the Device Switch app

You can use the Device Switch app to transfer data from a BlackBerry, an iPhone, or an Android device to your new BlackBerry 10 device.
In order to use the Device Switch app, both of your devices should be connected to the same Wi-Fi network.
1. On your BlackBerry 10 device, go to BlackBerry App World and download the Device Switch app.
2. On your previous device, go to BlackBerry App World and download the Device Switch app.
3. Connect both of your devices to the same Wi-Fi network.
4. To transfer your data, complete the on-screen instructions.
Note: Only data saved locally on your device storage space is transferred. Any data that is wirelessly backed up or synchronized with an online account isn't transferred to your new device. Also, any information saved to your media card isn't transferred when you use the Device Switch app.

Transfer data to a new device using a computer and BlackBerry Link

You can use BlackBerry Link to transfer supported data and settings such as phone history, media files, browser bookmarks, and so on to your new BlackBerry 10 device. BlackBerry Link is designed to move the data in your personal space but not the data in your work space.
If your previous device is running any of the following versions of device software, you can use BlackBerry Link to transfer data:
• BlackBerry Device Software 5
• BlackBerry 6
• BlackBerry 7 or BlackBerry 7.1
• BlackBerry 10 or later Only the data saved locally in your device storage space is transferred. Any data that is wirelessly backed up or
synchronized with an online account isn't transferred to your new device.
1. On your computer, download and install BlackBerry Link from www.blackberry.com/BlackBerryLink.
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2. Open BlackBerry Link.
3. Connect your current BlackBerry device to your computer using a USB cable.
4. Complete the instructions on the screen.
5. When prompted, connect your new BlackBerry 10 device using a USB cable.
6. Complete the instructions on the screen.

Transfer data using a media card

This data transfer option is available if you're switching from a BlackBerry device running a version of BlackBerry 7. When you switch to a new BlackBerry 10 device using a media card, you can move alarm settings, BBM contacts,
BlackBerry Browser bookmarks, text messages (SMS and MMS), phone history, and wireless connection profiles. This feature is designed to move the data in your personal space but not the data in your work space.
Only the data saved locally in your device storage space is transferred. Any data that is wirelessly backed up or synchronized with an online account isn't transferred to your new device.
1. On your previous device, click Setup > Device Switch.
2. Click Using a Media Card > Save Data.
3. Complete the instructions on the screen.
4. When the backup is complete, remove the media card from your previous device and insert it into your BlackBerry 10 device.
5.
On your BlackBerry 10 device, on the home screen, tap > .
6. Complete the instructions on the screen.

Transfer contact info using a SIM card

Your BlackBerry Passport device uses a nano SIM card. As such, this data transfer method is only available if you're switching from a BlackBerry Passport to another BlackBerry Passport.
1. On your previous device, tap Contacts.
2. Swipe down from the top of the screen.
3.
Tap .
4. Under SIM Card, tap Copy Contacts from Device to SIM Card.
5. When your contacts are copied to your SIM card, remove the SIM card and insert it into your new device.
6. On your new device, tap Contacts.
7. Swipe down from the top of the screen.
8.
Tap .
9. Under SIM Card, tap Import Contacts from SIM Card.
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Note: If you have BlackBerry Balance installed on your device, contact information saved in your work space may not be copied to your SIM card.

Add an email account to your new device

To transfer calendar and contact information that is associated with an email account, add that email account to your new BlackBerry 10 device.
1. On the home screen of your new device, swipe down from the top of the screen.
2.
Tap Settings.
3. Tap Accounts.
4. Tap Email, Calendar and Contacts.
5. Enter the email address for the account that you want to add.
6. Tap Next.
7. Enter the email account password.
8. Tap Next.
After you add the email account, any calendar and contact information associated with that account is accessible on your new BlackBerry 10 device.

After you switch devices

After you finish switching to your new BlackBerry 10 device, consider doing the following:
• If you have a media card, move it from your previous device to your new device.
• Wipe your previous device to delete all of your data.
• Download apps from the BlackBerry World storefront.
• Explore the Help app on your new device and discover tips and tricks.
For information about returning your previous BlackBerry device for recycling and safe disposal, visit www.blackberry.com/
recycling. The recycling and trade-up program is only available in certain areas.
Add accounts to your new device
After you transfer data from your previous device, you can add your social networking accounts to your new BlackBerry 10 device.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings.
3. Tap Accounts.
4. Tap Facebook, Twitter, LinkedIn, or Evernote.
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5. Enter your account information.
6. If necessary, change any sync settings.
7. Tap Done. If necessary, tap Authorize.
Wipe your BlackBerry device to delete the data
After you transfer data to your new BlackBerry 10 device, consider deleting all of the data on your previous BlackBerry device. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files, documents, browser bookmarks, and settings.
When the security wipe is complete, your device turns off automatically. To turn on your device, press the Power/Lock key.
Devices running BlackBerry 7 or later
1. On the home screen of your previous device, click the Options app.
2. Click Security > Security Wipe.
3. Select all of the items that you want to delete.
4. Type blackberry.
5. Tap Wipe Data.
Devices running BlackBerry 10 OS
1. On your previous device, swipe down from the top of the screen.
2.
Tap Settings.
3. Tap Security and Privacy > Security Wipe.
4. Type blackberry.
5. Tap Delete Data.
If you're planning to give away or recycle your device, remember to also remove your SIM card and media card.
Download your apps from BlackBerry World
Apps and games that you buy can be downloaded again as many times as you want to on the same BlackBerry device, and on up to four additional devices without your having to pay for the items again.
1. On your new BlackBerry 10 device, tap BlackBerry World.
2. Enter your BlackBerry ID username and password.
3.
Tap .
4. Tap My World > My Apps & Games.
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5. Tap Available.
• To reinstall one app or game, tap next to the app or game that you want to install.
• To reinstall multiple apps and games, at the bottom of the screen, tap > . Tap the apps and games that
you want to reinstall. Tap .

Troubleshooting: Device Switch

I can't switch my SIM card to my new BlackBerry 10 device
The BlackBerry Passport device uses a nano SIM card. To get a nano SIM card for your new device, contact your service provider.
Some of the data from my previous device isn't on my new device
The type of device you transferred data from and the version of device software on your previous device determines what data can be transferred to your new device. For a list of the type of data that is transferred, visit www.blackberry.com/
deviceswitch.
Try any of the following:
• Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in
the BlackBerry Hub on the device.
• Check that your work email accounts have been set up. For a Microsoft Exchange ActiveSync email account on a
BlackBerry Enterprise Server, contact your administrator for the information required to activate the account.
• Look for memos and tasks in the BlackBerry Remember app.
• Transfer apps by downloading them from the BlackBerry World storefront.
I can't transfer items using my media card
Try any of the following:
• Back up items from your media card to another source, such as your BlackBerry device built-in media storage or your
desktop computer. Format your media card or purchase a new media card. Save the items that you backed up to the media card and then try transferring the items again.
• Use BlackBerry Link to transfer your info from one device to another. To download BlackBerry Link, on your computer,
visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.
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BlackBerry ID

A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID
, you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry World storefront and download the apps when you switch devices. You should sign in with the same BlackBerry ID on all of your BlackBerry devices.
If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new BlackBerry ID. You can log in to both a tablet and smartphone using the same BlackBerry ID.

Set up a new BlackBerry ID

Tip: It's important to choose a password that you can remember. For your BlackBerry ID username, be sure to use an email address that you use frequently. Recovery details can be sent to the email address that you use as your BlackBerry ID username if you forget your BlackBerry ID password. The email address that you use as a BlackBerry ID username doesn't have to be associated with your BlackBerry device.
1. To create a new BlackBerry ID when you set up your BlackBerry device, on the BlackBerry ID screen, tap Create
.
New
2. Complete the instructions on the screen.

Confirm your BlackBerry ID username

When you create a BlackBerry ID, you receive an email message that allows you to confirm the email address that you use as your BlackBerry ID. If you forget your BlackBerry ID password, you can reset it easily if you confirmed the email address that you use as your BlackBerry ID username.
If you didn't confirm the email address that you use as your BlackBerry ID username when you created your BlackBerry ID, you can receive a new confirmation email message.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > BlackBerry ID.
3. Tap Confirm. An email message is sent to the email address that you use as your BlackBerry ID.
4. Open the email message and follow the instructions on the screen.

Change your BlackBerry ID password

1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > BlackBerry ID.
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3. Tap Change Password.

Change your BlackBerry ID information

You can change your username, screen name, first name, or last name.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > BlackBerry ID.
3.
Tap .

Using your BlackBerry ID to switch devices

Using your BlackBerry ID on a new device
When you switch to a new BlackBerry device, during setup, you will be prompted to enter your BlackBerry ID username and password. It's important to use the same BlackBerry ID that you used on your previous device, since many of your apps and settings are associated with your BlackBerry ID.
For instance, when you use your existing BlackBerry ID on your new device, you can reinstall apps that you downloaded on your previous device from the BlackBerry World storefront, if a version of that app exists for your new device.
Find your BlackBerry ID on your old device
If you have previously created a BlackBerry ID and are switching to a new BlackBerry device, it's important to sign in using your existing BlackBerry ID, as many of your apps and settings are associated with it.
1. On the home screen of your old device, click Options.
2. Depending on your device, do one of the following:
• Click Third Party Applications > BlackBerry ID.
• Click Device > BlackBerry ID.
• Click BlackBerry ID.

How do I reset my lost or forgotten BlackBerry ID password?

You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you.
Do one of the following:
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• To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete
the instructions on the screen.
• To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click
Forgot Password. Answer your security question and complete the instructions on the screen.
Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If you follow the steps to reset your password on your device, the password reset email will be delivered to your device. Complete the instructions in the email to reset your
BlackBerry ID password.
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Phone and voice

Phone

While on a call, you can switch between the speakerphone, headset, and handset; mute a call; or start a conference call by making another call. You can also open the dial pad, make notes while on a call, and move a call to

Phone icons

Incoming calls
Icon Description
To answer a call, touch and hold the circle and slide your finger to the left.
BBM Video.
During a call
Icon
To decline a call, touch and hold the circle and slide your finger to the right.
Send a message with the Reply Now feature.
Silence the ring tone.
Description
Turn on the speakerphone
Mute a call
Take notes during a call
Start a conference call
Show the dial pad
Merge calls to start a conference call
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Icon Description
Split a conference call into multiple calls
Move a call to BBM Video

Making and receiving calls

Make a call
1.
In the Phone app, tap .
2. Dial a number.
3. Tap Call.
Tip: To make a call on the home screen, type a contact name or phone number. Tap Call <name> or Call <number>.
Call a recent number or speed dial contact
1.
In the Phone app, tap .
2. Tap a name, number, or swipe down from the top of the screen and tap a speed dial contact.
: To send a text message to a recent number, beside the number, tap > .
Tip
To call a contact from your keyboard speed dial list, on the home screen, press and hold the key that you associated with the contact.
Call someone from your contact list
1.
In the Phone app, tap .
2. Tap a contact.
3. If you have multiple phone numbers for a contact, tap the number that you want to call. For example, tap Home or
Mobile.
Answer or decline a call
Do one of the following:
• To answer a call, touch and hold the circle in the middle of the screen and slide your finger to the left. Release your
finger when the circle covers .
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• To decline a call, touch and hold the circle in the middle of the screen and slide your finger to the right. Release your
finger when the circle covers .
Use Reply Now to send a message to a caller
You never have to excuse yourself from a meeting or conversation to answer the phone again. With the Reply Now feature, you can send a caller a brief message instead of answering an incoming call. By default, if the caller is a BBM contact, the Reply Now message is sent as a BBM message. If the caller isn't a BBM contact, the Reply Now message is sent as a text message. Depending on the recipient of the Reply Now message, additional text messaging charges might apply.
1.
When you receive an incoming call, tap or .
2. Do any of the following:
• To send one of the default Reply Now messages, tap a message.
• To compose a new message, tap Custom Message. Type a message and tap Send.
Silence the ring tone when you receive a call
If you receive a call while your sound or vibration notifications are turned on, you can quickly silence your ring tone and stop your device from vibrating. When you silence the ring tone, you can still answer or decline the call.
When you receive an incoming call, tap .
Put a call on hold
While on a call, press and hold until Call Held appears on the screen.
Take notes during a call
While on a call, you can take notes that are saved as entries in BlackBerry Remember.
: You can turn on the speakerphone before taking notes, so that your hands are free to use the keyboard.
Tip
1.
While on a call, tap .
2. Type your notes and include information such as a title, due date, and tags.
3. Tap Save.
Answering calls automatically
You can set up your BlackBerry device to automatically answer calls when you have a Bluetooth headset connected, or when you remove your device from a case or holster.
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Automatically answer or end a call using a case or holster
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Holster.
3. Do any of the following:
• Turn on the Answer a Call by Removing Device From Holster switch.
• Turn on the End Call by Putting Device Back in Holster switch.
Automatically answer a call when a Bluetooth headset is connected
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Bluetooth.
3. Turn on the Automatically Answer a Call When Connected to a Headset switch.
When you turn on this feature and you have a Bluetooth headset connected to your BlackBerry device, your calls are automatically answered after 5 seconds.
Move a call from your headset to your device
When you have a headset connected to your BlackBerry device, incoming calls are automatically received on your headset. You can manually move the call back to the device.
To manually move the call back to your device, while on a call, tap > Handset.
To move a call back to the headset, tap . Tap the name of your headset.
Move a call to BBM Video
See who you're talking to by moving a call to BBM Video. To move a phone call to BBM Video, the person you're talking to must have access to BBM Video as well. If you try to start a BBM Video chat with someone who isn't a BBM contact, you are asked to add the person to BBM before you start your BBM Video chat.
While on a call, tap .

Start a conference call

1. While on a call, make or answer another call.
2.
To merge the calls, tap .
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Answer a second call while already on a call
1. If you're using the call waiting feature, when you receive a call while already on a call, you can do one of the following:
• To put the first call on hold and answer the second call, tap Hold Current Call. Touch and hold the circle in the middle of the screen and slide your finger to the left. Release your finger when the circle covers .
• To end the first call and answer the second call, tap End Current Call. Touch and hold the circle in the middle of the screen and slide your finger to the left. Release your finger when the circle covers
2.
If you put the first call on hold, to merge both calls and start a conference call, tap .
To add more people to the conference call, repeat steps 1 and 2.
.
Make another call while already on a call
When you make another call while you're already on a call, your first call is automatically put on hold.
1.
While on a call, tap .
2. Do any of the following:
• Tap a phone number, name, or speed dial contact.
• Tap . Tap a contact.
• Tap . Dial a number.
3.
To merge both calls and start a conference call, tap .
To add more people to the conference call, repeat steps 1 to 3.
Remove people from a conference call
1.
While in a conference call, to view the conference call participants, tap > .
2. Do one of the following:
• To remove a person from the conference call and hang up, tap .
• To remove a person from the conference call and keep them in a separate call, tap .

Add a contact or number to your speed dial list

There are two different speed dial lists that you can add contacts or numbers to. You can add a total of 12 contacts or numbers to the speed dial list at the top of the Calls screen. You can also add contacts or numbers to the keyboard speed
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dial list, so that you can dial a number by pressing and holding a single key on your keyboard. By default, your voicemail access number is included in your speed dial list.
1.
In the Phone app, tap or .
2. Touch and hold a contact or phone number.
3.
Tap .
Add a contact to your keyboard speed dial list
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Keypress Speed Dial.
3. Press the key on your keyboard that you want to associate with the contact.
4. Tap the contact that you want to associate with the key on your keyboard.
To call a contact from your keyboard speed dial list, on the home screen, press and hold the key that you associated with the contact.
Delete a contact or number from your speed dial list on the Calls screen
1.
In the Phone app, tap .
2. In your speed dial list, touch and hold a contact or number.
3.
Tap .
Delete a contact from your keyboard speed dial list
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Keypress Speed Dial.
3. Touch and hold a contact or number.
4.
Tap .
Hide your speed dial list on the Calls screen
1.
In the Phone app, tap .
2. Swipe down from the top of the screen.
3.
Tap .
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Call waiting, call forwarding, and call blocking

Block calls
When you block calls, you can block all incoming or all outgoing calls, and all incoming or all outgoing calls when roaming. Contact your wireless service provider for more info on blocking specific phone numbers. Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Call Blocking.
3. Turn on any of the switches.
The first time that you turn on call blocking, you are prompted to create a password to lock your call blocking settings. To change your call blocking password, complete steps 1 and 2, and tap .
Turn on or turn off call waiting
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Call Waiting.
3. Turn on or turn off Call Waiting.
Set up call forwarding
Depending on your wireless service provider, this feature might not be available.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Call Forwarding.
3. Turn on any of the switches.
4. To change the number that your calls are forwarded to, tap the drop-down list under a switch and type a number.
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Phone options

Turn on Priority Calling
If you have multiple phone lines, you can make calls with the phone line you want using the Priority Calling feature. With Priority Calling, you can assign a phone line or app to use when you make calls.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Priority Calling.
3. Turn on the Use Priority Calling switch.
To choose your phone line when you make a call, on the Calls screen, tap the Select Line drop-down list. To use a specific phone line, tap a phone line. To automatically use your mobile line when you're connected to a mobile network, tap Use the Priority Line.
Change your default Reply Now messages
You can select one of the three default Reply Now messages to send to a caller instead of answering an incoming call. You can change the default messages or compose a new Reply Now message.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Reply Now.
3. Tap the message you want to change.
4. Type a new Reply Now message.
To prevent the Reply Now icon from appearing when you receive an incoming call, turn off the Reply Now switch.
Show or hide your number on outgoing calls
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Show my Number.
3. Turn on the Allow My Number to Appear When Calling switch.
Adjust the bass and treble of your calls
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Call Audio.
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Set a default area code or country code
You can use smart dialing to set a default area code and country code that is applied automatically to the phone numbers that you call, so that you don't have to dial the country code or area code when you make a call within your own country or area code.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Smart Dialing.
• To change the default country code, tap Country Code. Tap a country.
• To change the default area code, in the Area Code field, type an area code.
Tap any of the drop-down lists to change other smart dialing options.
Limit the phone numbers that you can call
When you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers that you added to the fixed dialing numbers list. For example, if you give your BlackBerry device to your child to use, you can limit the phone numbers that your child can call. To use fixed dialing numbers, your service provider must set up your SIM card for this feature. Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Fixed Dialing Numbers.
3. Turn on the Fixed Dialing Numbers switch.
4. Enter the SIM security code provided to you by your service provider.
5. Tap OK.
6. Tap Edit List.
7. Type a name and phone number.
View your call summary
If you're concerned about your wireless voice usage, you can monitor the time you have spent on the phone on the Call Summary screen.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Call Summary.
To reset the call times on your Call Summary screen, tap .
: To see the details of a specific call, tap . Next to a contact name or phone number, tap > .
Tip
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Find your own phone number
1.
In the Phone app, tap .
2. Anywhere on the screen, touch and slide your finger down. Your phone number appears at the top of the screen.
Tip: To include your own phone number in a message to someone, in an email, a BBM message, or a text message, type mynumber followed by the space bar.

Troubleshooting: Phone

I can’t put a call on hold to answer an incoming call
While on a call, if you answer an incoming call from a different app, your first call might be disconnected instead of being put on hold. For example, while on a phone call, if you answer an incoming BBM Voice call, your current phone call ends.
A message appears on your device to notify you that answering another call will end your current call.

Notifications and ring tones

You can personalize your BlackBerry device by customizing your notifications and ring tones. You can also turn off all notifications or set your notifications to vibrate. The Instant Previews and Lock Screen Notifications features allow you to stay up-to-date and manage your inbox without having to leave the app that you're in when you receive your messages.

About notifications and ring tones

The global notification settings on your BlackBerry device work like a master switch that either turns on or turns off the customized notifications that are currently set for apps or contacts. Customized contact notifications override customized app notifications. For example, if sound is turned off for the Phone app but is turned on in a customized notification for a contact, the phone still rings when the contact calls you.
If you want to customize how you receive priority messages in your BlackBerry Priority Hub, you can create a rule so that messages sent from specific accounts, with a specific subject, or with other criteria are sent to your BlackBerry Priority Hub. You can also turn on a Level 1 alert for specific messages so that you receive a custom notification for these messages.
Note: Level 1 alerts override existing notification settings.
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Change your notifications or ring tones

In the Notifications settings, you can change the settings for your sounds, notifications, and ring tones. You can also set the volume level of the notifications, number of vibrations, and more.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Notifications.
3. To change your global notification settings, do any of the following:
• In the Mode drop-down list, tap a setting.
• Change the Sound, Vibrate, LED, Instant Previews, or Volume settings.

How do I turn off all sounds and ring tones except for calls?

1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Notifications.
3. In the Mode drop-down list, tap Phone Calls Only.
: You can turn on the ring tone for calls while your BlackBerry device is in bedside mode. In the Clock app, swipe down
Tip
from the top of the screen. Tap . Turn on the Phone Calls in Bedside Mode switch.

Customize notifications for a contact

Notifications that you customize for contacts override notifications that you set for specific apps. For example, if sound is turned on for phone notifications for a contact but the sound is turned off for the phone, the phone still rings when the contact calls you.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Notifications.
3. At the bottom of the Notifications screen, tap Contacts.
4.
Tap .
5. Tap a contact.
6. Do any of the following:
• Tap Phone Calls.
• Tap Email Messages.
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• Tap BBM.
• Tap Text Messages.
• Tap Other Messaging, which includes apps like Facebook, Twitter, LinkedIn, and more.
7. Change the Tone, Vibrate, LED, or Instant Previews settings.
8.
Tap until the Contacts Notifications screen appears.
Contacts that you set customized notifications for are listed on the Contacts Notifications screen.

Customize notifications for an app

1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Notifications.
3. At the bottom of the Notifications screen, tap Applications.
4. Tap an application.
5. Change the Sound, Tone, Vibrate, LED, or Instant Previews settings.
6.
Tap until the Notifications screen appears.

Turn off all notifications and ring tones

1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Notifications.
3. In the Mode drop-down list, tap All Alerts Off.

Change the notification settings for Level 1 alerts

To change the notification settings for Level 1 alerts, in the BlackBerry Priority Hub settings you need to first add a rule and select the Enable Level 1 Alert check box on the Add Rule screen.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Notifications.
3. Under Customization, tap Level 1.
4. Do any of the following:
• Turn on the Sound, LED, or Instant Previews switch.
• Change the Tone or Vibrate settings.
: To test the changes that you made to the Level 1 notification settings, at the bottom of the screen, tap .
Tip
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View and respond to Instant Previews

You can use the Instant Previews feature to view previews of incoming email messages, BBM messages, text messages (SMS and MMS), and more from any application on your BlackBerry device.
When a preview appears at the top of the screen, do one of the following:
• To view the message in the BlackBerry Hub, tap the preview.
• To dismiss the preview, tap .
• To ignore the preview, wait a few seconds until it disappears.
• To reply to a BBM message or text message without leaving the app that you're currently in, tap .
Turn off Instant Previews
By default, the Instant Previews feature is turned on.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Notifications.
3. Turn off the Instant Previews switch.
Tip: For some apps, you can change your notification settings to only display the priority messages in an app as Instant Previews. On the Notifications settings screen, tap an application. In the Instant Previews drop-down list, tap Priority Only.
Respond directly to Instant Previews
You can use the Instant Previews feature to reply to your BBM messages and text messages (SMS and MMS) without leaving the app that you're currently in.
While you're responding to a preview, incoming messages outside of the current conversation aren't displayed as Instant Previews notifications.
1.
To respond to Instant Previews, tap .
2. Press any key on the keyboard.
3.
4. Type your message.

About Lock Screen Notifications

You can use the Lock Screen Notifications feature to view the first few lines of your most recent email messages, BBM messages, text messages, and more on your BlackBerry device without having to unlock it.
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Turn off Lock Screen Notifications
By default, Lock Screen notifications are turned on.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Security and Privacy > Lock Screen.
3. Turn off the Lock Screen Notifications switch.
View Lock Screen Notifications
1. To unlock your BlackBerry device, swipe up from the bottom of the screen to the middle of the screen.
2. To view the Lock Screen Notifications, tap the notification icon.
Tip: To collapse the Lock Screen Notifications view so that only the notification icons are visible, swipe left or tap an icon.
Set your screen to turn on for new notifications
You can set your BlackBerry device to turn on when you receive notifications.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Security and Privacy > Lock Screen.
3. Turn on the Turn on Screen for New Notifications switch.
Set Lock Screen Notifications to only display the sender info
You can set your BlackBerry device to only display the sender information in Lock Screen Notifications and to hide the subject and message content.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Security and Privacy > Lock Screen.
3. Turn on the Show Sender Only switch.

Troubleshooting: Notifications and ring tones

If the notifications and ring tones on your BlackBerry device aren't functioning in the way that you expect them to, consult the following troubleshooting topics.
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My device doesn't ring or vibrate when I receive a call or message
Try the following actions:
• On the home screen, swipe down from the top of the screen. Verify that Silent Mode isn't turned on.
• If you created a custom alert for a contact, in the Contacts app, tap a contact. Verify that the Volume setting isn't set to Silent and that the Vibration setting isn't set to Off.
My device doesn't display Instant Previews
If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space won't be displayed as Instant Previews.
My device doesn't display Lock Screen Notifications
If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space won't be displayed as Lock Screen Notifications when your work space is locked.

Voicemail

Depending on your service provider, there are two different types of voicemail available on your BlackBerry device: standard voicemail and a visual voicemail service.
With standard voicemail, you can set up your voicemail access number and password, so you can quickly call in to your voicemail service from the Calls screen in the Phone app.
If you subscribe to a visual voicemail service, you can view a list of your voicemail messages, play your voicemail messages, and change various voicemail settings from your Depending on the features your service provider supports, your voicemail messages can be automatically downloaded to your device and you can pause, fast-forward, or rewind the voicemail message as you listen to it. You can also forward a voicemail message, send a reply to the person who left you a voicemail message, or delete a voicemail message from within the Phone app or the
Your service provider might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device.
Depending on your country or region, a visual voicemail service might not be available. You need to subscribe to a visual voicemail service to access the features. Contact your service provider to subscribe.
BlackBerry Hub.

Set up your voicemail

Depending on your wireless service provider, this feature might not be supported.
BlackBerry device, without having to call in to your voicemail service.
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1. In the Phone app, swipe down from the top of the screen.
2.
Tap > Voicemail.
3. Type your voicemail access number and password.
After you have set up your voicemail, you can call your voice mail service from the Calls screen in the Phone app.

Using a visual voicemail service

Listen to a visual voicemail message
1. In the BlackBerry Hub or Phone app, tap a voicemail message.
2.
Tap .
Forward a visual voicemail message
1. In the BlackBerry Hub or Phone app, touch and hold a voicemail message.
2.
Tap .
Save a visual voicemail message
Your service provider's voicemail system might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device.
1. In the BlackBerry Hub, or the Phone app, touch and hold a voicemail message.
2. Tap Save.
Change your visual voicemail greeting
Your voicemail greeting is the outgoing message that a caller hears before leaving a voicemail message. Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap . Tap > Change Voicemail Greeting.
3.
4. In the Greeting drop-down list, do one of the following:
• To play your phone number as your voicemail greeting, tap Phone Number.
• To play your name as your voicemail greeting, tap Name.
• To record a custom voicemail greeting, tap Personal Message.
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Change your visual voicemail password
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > .
3. Tap Change Password.
Prevent visual voicemail messages from downloading while you are roaming
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap > .
3. Clear the International Roaming check box.
Deactivate visual voicemail on your device
If you deactivate your visual voicemail service on your BlackBerry device, you must contact your wireless service provider to reactivate it. Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2.
Tap . Tap > Deactivate.
3.
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BlackBerry Hub and email

BlackBerry Hub and email

The BlackBerry Hub gathers all of the messages, notifications, and events that you receive from your different accounts into one convenient location. In the all in the same place. Additionally, you can see and respond to direct messages and notifications from your social networking accounts, glance at your upcoming events, and more.

Staying connected with the BlackBerry Hub

Email
You can add practically any existing email account to your device—both work and web-based email.
Text messages (SMS/MMS)
If text messaging is a part of your wireless service plan, you can find and respond to your text messages in the BlackBerry Hub.
Social networking
If you add a Facebook account to your device, you can receive and respond to notifications, update your status, and send Facebook messages all from the BlackBerry Hub. If you add a Twitter account, you can compose tweets, stay up-to-date on your mentions, and send direct messages. And if you add a LinkedIn account, you can accept invitations to connect with business contacts, send messages to your connections, and update your LinkedIn status.
BBM and instant messaging
After you add instant messaging apps to your device, you can access your chats through the BlackBerry Hub.
Calls and voice mail
You can make calls directly from the BlackBerry Hub. The BlackBerry Hub shows you the calls that you made and received, including any missed calls and voice mail messages.
Upcoming events
Without leaving the BlackBerry Hub, you can peek at upcoming meetings, events, and—if you add your Facebook account—friends' birthdays.
Notifications
The BlackBerry Hub collects your notifications about new PIN messages, time zone changes, software updates, third-party apps, and more. Your service provider might send you SIM Toolkit notifications that appear in the BlackBerry Hub. Tapping on these notifications opens the SIM Toolkit app.
BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats
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Keyboard shortcuts: BlackBerry Hub

In the list of messages
Action Shortcut
Compose a message Press C Search the BlackBerry Hub Press S Go to the next unread message in the list Press U Move to the top of your list of messages and notifications Press T Move to the bottom of your list of messages and notifications Press B
In a message
Action Shortcut
Reply to a message Press R Reply all to a message Press L Forward a message Press F Flag a message Press W File a message Press I

Setting up and managing accounts

You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote account to your device.
Set up email or other types of accounts on your device
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Accounts.
3.
If you already added an account to your device, tap to add another account.
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Add an email account
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. Change any additional settings (for example, the types of content to sync with your device).
7. Tap Done.
Add a social networking or Evernote account
You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an Evernote account to your device, your Evernote notebooks are available in BlackBerry Remember.
1. On the Add Account screen, tap Facebook, Twitter, LinkedIn, or Evernote.
2. Enter your account information.
• If necessary, change any sync settings.
• If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in the Birthday Reminders drop-down list, tap a reminder option.
3. Tap Done. If necessary, tap Authorize.
Add a BlackBerry email account
If you set up a BlackBerry email account (normally in the format user@<serviceprovider>.blackberry.com) on a previous BlackBerry device, to continue to receive messages for that account on your BlackBerry 10 device, you must set up a forwarding email address and then add that email address to your device.
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. On the Forwarding screen, complete the fields to add a forwarding email address.
7. Tap Next.
: It can take 5 to 15 minutes before your email is forwarded to the forwarding email address.
Note
To receive your BlackBerry email on your device, make sure that you add the forwarding email account to your device.
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Setting up work accounts Add a work account supported by BlackBerry Enterprise Service 10
If your organization uses BlackBerry Enterprise Service 10, you can add your work account to your device and take advantage of features like BlackBerry Balance. If your organization hasn't upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft Exchange ActiveSync. For more information, contact your administrator.
Make sure you know the following from your administrator:
• Your username
• Your enterprise activation password
• Server name
1.
On the Add Account screen, tap > Work Account.
2. Enter the username, activation password, and server address for your account.
3. Tap Done.
After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password.
Add an email account supported by Microsoft Exchange ActiveSync
Make sure you know the following from your administrator or your email service provider:
• Your username and work network password
• Server address When you add an email account that's supported by Microsoft Exchange ActiveSync, the messages, calendar events,
contacts, tasks, and notes associated with the account are synced with your BlackBerry device.
1.
On the Add Account screen, tap > Microsoft Exchange ActiveSync.
2. Enter the username, email address, password, and server address for the account.
• To turn off push email, turn off the Push switch. To set how frequently your device checks for new messages, in the Sync Interval drop-down list, tap an option.
• To use your organization's VPN, turn on the Use VPN switch.
• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an option.
3. Tap Next.
: When you flag an email message in your Microsoft Exchange ActiveSync account, it is also flagged in the Remember
Tip
app.
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Add an IBM Notes Traveler email account
Make sure you know the following from your administrator or email service provider:
• Your username and work network password
• Server address When you add an IBM Notes Traveler email account, the messages, calendar events, contacts, tasks, and notes associated
with the account are synced with your BlackBerry device.
1.
On the Add Account screen, tap > IBM Notes Traveler.
2. Enter the username, email address, password, and server address for the account.
• To turn off push email, turn off the Push switch. To set how frequently your device checks for new messages, in
Sync Interval drop-down list, tap an option.
the
• To use your organization's VPN, turn on the Use VPN switch.
• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an option.
3. Tap Next.
Add an IMAP or POP email account
Make sure you know the following information from your administrator or email service provider:
• Messaging server type (POP or IMAP)
• Incoming and outgoing messaging server address
• Incoming and outgoing messaging server port numbers
• Incoming and outgoing messaging server SSL settings
: To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix.
Note
For more information, contact your administrator.
1.
On the Add Account screen, tap > IMAP or POP.
2. Enter the account information.
• To set how frequently your BlackBerry device checks for new messages (if push email isn't supported), in the Sync Interval drop-down list, tap an option.
• To change the amount of time that messages can be retrieved on your device, in the Sync Timeframe drop-down list, tap an option.
3. Tap Done.
Add a CalDAV or CardDAV account
Make sure you know the following information:
• Your username and password
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• The email address associated with the account
• The server address for the account You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.
1.
In the Add Account screen, tap > CalDAV or CardDAV.
2. Enter the account information.
3. Tap Done.
Change account settings
You might want to change the settings for an account if you changed the password for the account, if you want to change the display name for the account, or if you want to use different synchronization settings.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Accounts.
3. Tap an account.
4. Make your changes.
5. Tap Save.
Remove an account from your device
To stop receiving messages and notifications for an account and to stop syncing calendar and contact info for that account, you can remove the account from your BlackBerry device.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Accounts.
3. Tap an account.
4.
Tap .
Troubleshooting: Setting up accounts I can't add an email account
Try the following:
• Make sure that your email address and password have been typed correctly.
• Make sure that your device is connected to a mobile or Wi-Fi network.
•
Add the email account using advanced setup. On the home screen, swipe down from the top of the screen. Tap Settings > Accounts > > . Tap the type of account that you want to add. You might need to get additional
information about your account from your administrator or email service provider.
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• If you're trying to add a work account supported by BlackBerry Enterprise Service 10, make sure that you have an activation password from your administrator.
• If you're trying to add an email account supported by Microsoft Exchange ActiveSync, contact your administrator or email service provider to find out if you need to change any settings for the account.
I can't add a second social networking account
You can add only one Facebook account, one Twitter account, and one LinkedIn account to your BlackBerry device.

BlackBerry Hub message list icons

Icon Description
Unread email
Read email
Meeting or event invitation
New Facebook notification
Email with attachment
66
Draft message
Email messages grouped by subject in a conversation thread
Unread text message (SMS)
Read text message
Text message with attachment (MMS)
Draft text message
New system notification
Message hasn't been sent yet
Message is being sent
Message has been sent
Message could not be sent
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Viewing and searching messages

You can view all of your messages and notifications in the Hub view in the BlackBerry Hub. Or, you can view messages for a specific account type or message type. You can search for a specific message, or customize your view so that you see only the messages and notifications that are important to you.
Navigate your list of messages and notifications
In the BlackBerry Hub, touch and hold a date bar.
• To go to messages and notifications for the next day, tap .
• To go to messages and notifications for the previous day, tap .
• To go to the top of your list of messages and notifications, tap .
• To go to the bottom of your list of messages and notifications, tap .
View messages by account or message type
If you want to see messages only from a particular account (for example, your personal email account) or by a type (for example, your text messages), you can filter them.
1.
In the BlackBerry Hub, tap .
2. Tap the type of messages that you want to see.
To see all of your messages again, tap > Hub.
View filed email
1. In the BlackBerry Hub, tap the drop-down list at the top of the screen.
2. Tap a folder.
Search for a message
1.
In the BlackBerry Hub, tap .
2. Type a search term.
To filter your search results by sender, date, subject, and more, tap .
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Filter your search in the BlackBerry Hub
1.
In the BlackBerry Hub, tap .
2.
Leave the Search field empty. Tap .
3. Tap Priority, Unread, Flagged, Received, or Attachment.
4.
Tap again.
To see all of your messages again, tap Cancel at the top of the screen. Tip: You can also find your flagged messages in BlackBerry Remember, in the Flagged Messages task list (for work
accounts) or the Unfiled task list (for personal accounts).
Viewing important messages with the BlackBerry Priority Hub
With the BlackBerry Priority Hub feature, important messages are highlighted so that you can quickly find them in the BlackBerry Hub.
To identify priority messages, your BlackBerry device looks at whether a message is flagged as important, whether the sender is a frequent contact, and other criteria.
You can help your device learn which messages are important to you by changing the priority of a message. For example, if a message is important to you but it's not included in the BlackBerry Priority Hub, you can add it.
View only your priority messages
In the BlackBerry Hub, do one of the following:
•
Tap > Priority Hub.
• If your Pinch Filter Criteria is set to Priority Messages, slide your fingers together to zoom in on your priority messages.
: You can specify which messages are displayed when you zoom in. In the BlackBerry Hub, tap > > Display and
Tip Actions. In the Pinch Filter Criteria drop-down list, select Priority Messages, Unread Messages, Flagged Messages, Draft
Messages, Meeting Invites, Sent Messages or Level 1 Messages.
Add a message to or remove a message from the BlackBerry Priority Hub
Adding messages to and removing messages from the BlackBerry Priority Hub helps your BlackBerry device learn which messages to highlight as priority in the future.
1. In the BlackBerry Hub, touch and hold a message.
• To add a message to the BlackBerry Priority Hub, tap .
• To remove a message from the BlackBerry Priority Hub, tap .
2. In the dialog box, choose a reason why the message is or isn't important.
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3. Tap OK.
Change the types of messages that are marked as priority
By default, if the sender of a message has the same last name as you or if a message is marked with high importance, then those messages are included in the BlackBerry Priority Hub. You can turn off each of these settings.
1.
In the BlackBerry Hub, tap > > Priority Hub.
2. Turn off the Sender has the Same Last Name as Me or Message Sent with High Importance switch.
Create a priority rule
You can create a rule so that messages that are sent from specific accounts, or with a specific subject, or with other specific criteria are sent to your BlackBerry Priority Hub. You can also set a Level 1 alert for specific messages so that you receive a custom notification when these messages are sent to you.
1.
Tap > > Priority Hub.
2.
Tap .
3. Do any of the following:
• To add a name to your rule, enter a name in the Filter Name field.
• To flag messages from a specific email address as priority, enter an email address in the From field.
• To flag messages with a specific subject as priority, enter a subject in the Subject field.
• To flag messages that are sent directly to you or that you are cc'd on as priority, select the Sent Directly to Me or the Cc: to Me checkbox.
• To set a Level 1 alert for your rule, select the Enable Level 1 Alert checkbox.
4. Tap Create.
: Level 1 alerts override the existing notification settings. When you set Level 1 alerts, you are notified of Level 1
Note
messages by a custom ring tone. The BlackBerry Hub displays Level 1 messages in red. To change your settings for Level 1 alert notifications, tap Level 1 Alerts Notification Settings.
Turn off the BlackBerry Priority Hub
1.
In the BlackBerry Hub, tap > > Priority Hub.
2. Turn off the Priority Hub switch.
View attachments sent to you
You can quickly find and view the files sent to you and avoid searching through your messages.
In the BlackBerry Hub, do one of the following:
• To see all of the files that you received as attachments, tap .
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• To view attatchments in a message, tap a message. Tap the attachment.
• To see attachments for a specific account, tap . Tap an account. Tap .
Download attachments in a message
You can download one file or multiple files that you receive as attachments in an email.
• In a message with one attachment or to download one attachment at a time, tap an attachment.
•
To download all the attachments in a message, tap .
Tap an attachment to view, share, or save a downloaded file.
Sort attachments
You can sort attachments by date, sender, name, type (for example, by pictures and documents), or account.
1.
In the list view in the BlackBerry Hub, tap .
2.
Tap > .
3. In the Sort drop-down list, tap a sort option.
Share or save your attachments
1.
In the list view in the BlackBerry Hub, tap .
2. Touch and hold an attachment.
3.
Tap .
4. When the download is complete, touch and hold the attachment.
• To share the attachment, tap .
• To save the attachment, tap .
: To share or save multiple attachments, tap > . Select some attachments. Tap or .
Tip

Send email and messages from the BlackBerry Hub

From the BlackBerry Hub, you can send email, text messages, Facebook messages, direct Twitter messages, LinkedIn messages, BBM messages, or other types of chat messages, depending on your wireless service plan and the accounts that you added to your BlackBerry device.
1.
In the BlackBerry Hub, tap .
2. Tap a message type.
3. Add or choose a recipient for your message:
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• For email, type a contact name or an email address in the To field. You can tap suggested contacts that appear below the To field to quickly add them to the message.
• For Facebook, Twitter, or LinkedIn messages, type a contact name in the To field.
• For text messages, type a contact name or a phone number.
• For BBM and other chat messages, select a contact from the list.
4. Type your message.
5. Tap Send or the Enter key.
Reply to or forward an email
In an email, do one of the following:
• To reply to the email, tap .
• To reply to all recipients of the email, tap .
• To forward the email, tap .
Tip: When you reply to an email, you have the option to delete the text in the original message. Tap > .
Attach a file to an email or text message
If your wireless service plan supports MMS messages, you can add an attachment to a text message.
1.
While composing an email or text message, tap .
2. Find the file.
3. Tap the file.
: When you send an email with a picture attachment, you can reduce the size of the message by reducing the size of
Tip
picture attachments. On the Image Size screen, tap a size. Tap Send.
Add a BCC recipient to an email
1.
While composing a message, tap > .
2. Type a contact name or email address.
Send an email or a meeting invitation when composing another message
When you compose an email, you can also send a meeting invitation to a recipient or send a separate email.
1. While composing a message, touch and hold a name in the To, CC or BCC field.
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2. Do one of the following:
• To send a separate email to the recipient, tap .
• To send a meeting invitation to the recipient, tap .
• To add the recipient to your Contacts, tap .
Compose an email in plain text format
You can reduce the size of email messages or email threads by switching from HTML format to plain text format.
1.
In an email, tap .
2.
Tap .
Change text formatting in an email
Bold, italicize, and underline text; create ordered and bulleted lists; and change the font size and colors.
1.
While composing a message, tap .
2. Use the formatting toolbar to apply formatting to your text.
Forward a text message
1. In the BlackBerry Hub, touch and hold a text message.
2.
Tap .

Managing messages

Stay organized by managing your messages in the BlackBerry Hub. You can file messages, flag important messages, or save draft messages for later.
Delete a message
In the BlackBerry Hub, do any of the following:
• To delete a single message, touch and hold the message. Tap .
• To delete more than one message, touch and hold a message. Tap . Tap the other messages you want to delete. Tap > .
• To delete all messages before a specific date, touch and hold the date bar. Messages that were sent or received before that date are highlighted. Tap .
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• To delete messages only from your device, but keep them on the messaging server, tap > > Display and Actions. In the Delete On drop-down list, select Hub Only.
Filing email
You might not be able to file an email or create folders for an email, depending on the account that an email is in.
File an email
You can file your sent and received email messages.
1. In the BlackBerry Hub, touch and hold an email.
2.
Tap .
3. Tap a folder.
Add, rename, or delete an email folder
In the BlackBerry Hub, tap the drop-down list at the top of the screen.
• To add a folder, touch and hold the folder that you want to use as the parent folder. Tap . Type a name for the folder. Tap OK.
• To rename a folder, touch and hold the folder. Tap . Type a new name for the folder. Tap OK.
• To delete a folder, touch and hold the folder. Tap .
Keep all email from a folder on your device
If you use a desktop email application like Microsoft Outlook to file email into folders, your BlackBerry device doesn't automatically download copies of that email. You can have filed email readily available on your device by syncing an email folder.
1. In the BlackBerry Hub, tap the banner at the top of the screen.
2. Touch and hold a folder.
3.
Tap .
Flag a message
When you flag messages, they appear in BlackBerry Remember, so that you can add due dates, tags, voice notes, and other files to them.
1. In the BlackBerry Hub, touch and hold a message.
2.
Tap .
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Manage your messages with BlackBerry Hub Instant Actions
BlackBerry Hub Instant Actions allow you to quickly triage messages, conversations, and events in the BlackBerry Hub. In the list view, you can mark messages as read or unread, and file, flag, or delete messages. You can also accept or decline meeting invitations without having to open them. If you make a mistake while managing messages, you can tap Undo to cancel the last change.
Use BlackBerry Hub Instant Actions
Depending on the message type and your BlackBerry Hub Instant Actions settings, the following actions are available:
• Calendar invitation: You can accept or decline a calendar invitation.
• BBM or text message (SMS and MMS): You can reply to or delete a BBM or text message.
• Email message: You can file, delete, or flag an email message.
1.
In the BlackBerry Hub, in the upper-right corner of the screen, tap .
2. Do any of the following:
• To delete a message, tap .
• To file a message, tap , and choose a folder.
• To flag a message, tap .
• To mark a message as read, tap .
• To reply to a text message or a BBM message, tap .
Customize BlackBerry Hub Instant Actions for email messages
By default, with BlackBerry Hub Instant Actions, you can file and delete your email messages. You can change your settings for the actions that appear in the list view.
1.
In the BlackBerry Hub, tap > > Display and Actions.
2. Under Hub Instant Actions, do one of the following:
• In the Email Action 1 drop-down list, tap File or Flag.
• In the Email Action 2 drop-down list, tap File, Flag, or Delete.
Mark a message as read or unread
In the BlackBerry Hub, do one of the following:
• To mark a message as read, touch and hold the message. Tap .
• To mark a message as unread, touch and hold the message. Tap .
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• To mark messages before a specific date as read, touch and hold the date bar. Tap .
Download or share a picture from an email
In a message, touch and hold an embedded picture.
• To save the picture, tap .
• To share the picture, tap .
• To set the picture as a contact picture, tap .
Save a draft email
1. While composing an email, tap Cancel.
2. In the dialog box, tap Save.

Securing your email

You can digitally sign or encrypt messages if you use a work email account that supports S/MIME-protected messages or IBM Notes email encryption on your BlackBerry device. Digitally signing or encrypting messages adds another level of security to email messages that you send from your device.
Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. With S/ MIME-protected messages, when you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message hasn't been changed.
Encryption is designed to keep messages confidential. With S/MIME-protected messages, when you encrypt a message, your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the message.
If your device is associated with a CRL or an OCSP server, when you add recipients to an encrypted message, your device tries to retrieve a certificate status for each recipient. You are unable to send the message until certificate statuses are received for all recipients. When the certificate statuses are received, the recipients' names change color, and you can send your message.
Color Certificate Status
Blue The certificate is being retrieved, validated, or the
certificate is valid. Red No certificate is found, or the certificate is not valid. Purple The certificate can't be trusted, is unverified, or is
unknown.
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Set up S/MIME-protected messaging
You need to store a private key and certificate on your BlackBerry device to send digitally signed or encrypted email messages using S/MIME-protected messaging. You can store a key and certificate by importing the files from a work email message.
Your BlackBerry device supports keys and certificates in the following file formats and file name extensions:
• PEM (.pem, .cer)
• DER (.der, .cer)
• PFX (.pfx, .p12)
1. Open a work email message with a certificate attachment.
2.
Touch and hold .
3.
Tap .
4. If necessary, enter the password.
5.
Tap .
6.
In the BlackBerry Hub, tap > > Secure Email.
7. If necessary, tap the S/MIME tab.
8. Turn on the S/MIME switch.
9. Under Signing Certificate, in the drop-down list, tap the certificate that you imported.
10. Under Encryption Certificate, in the drop-down list, tap the certificate that you imported.
Turn on IBM Notes email encryption
A work account that supports IBM Notes email encryption must be added to your device.
1.
In the BlackBerry Hub, tap > > Secure Email.
2. If necessary, tap the NNE tab.
3. Turn on the NNE switch.
Sign or encrypt a message
You must use a work email account that supports IBM Notes mail encryption to send an encrypted email message, or an email account that supports S/MIME-protected messages to send a signed or encrypted email message.
1. When you compose a message, slide your finger down on the screen.
2. In the drop-down list, tap a signing or an encryption option.
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Note: If your BlackBerry device is associated with a CRL or an OCSP server, when you add recipients to an encrypted message, your device tries to retrieve a certificate status for each recipient. You are unable to send the message until certificate statuses are received for all recipients. When the certificate statuses are received, the recipients' names change color, and you can send your message.
Update secure email settings
Depending on your permissions, you can change the email security that is used for all the messages you send. For example, if you use S/MIME to protect your messages, you can send clear-signed messages that any email application can open, or opaque-signed messages that only email applications that support encryption can open.
1.
In the BlackBerry Hub, tap > > Secure Email.
2. Do any of the following:
• To turn on S/MIME-protected messaging, tap the SMIME tab. Turn on the S/MIME switch.
• To change the method of encoding to use for messages you send, select an option in the Default Encoding drop­down list.
• To select your preferred method of encoding to use for replies or forwarded messages you send, select an option
Outgoing Message Encoding Suggestion drop-down list.
in the
• To send clear-signed messages, tap the SMIME tab. Turn on the Send Clear-Text Signed Messages switch.

Secure email icons

Icon
Description
The email is digitally signed.
The email is encrypted.
A message in the folder is digitally signed.
A message in the folder is encrypted.
The digital signature was successfully verified.
There is not enough information to verify the digital signature.
The digital signature failed verification.
A certificate is attached to the email.
Multiple certificates are attached to the email.
The certificate chain is trusted or the certificate status is good.
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Icon Description
There is an error with the certificate chain or the certificate status.
The certificate status is being determined.
The certificate chain is expired.
The certificate chain has been revoked.

Navigating the BlackBerry Hub

Peek at your messages in the BlackBerry Hub from anywhere
Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere on the device.
1. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show your notifications.
2. Slide your finger to the right to peek at the BlackBerry Hub.
• To fully open the BlackBerry Hub, continue sliding your finger to the right.
• To return to what you were doing, slide your finger back to the left and down.
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Peek at your messages and notifications while you're composing or viewing a message
In a message, slowly slide your finger from the left edge of the message to the right. Continue sliding to bring your list of messages and notifications into view.
Jump to the next or previous message
1. In a message, slowly slide your finger from the left edge of the message to the right to peek at your list of messages.
2. While holding the message open, slide your finger up or down to highlight the next or previous message in the list.
3. To open the highlighted message, release your finger.
Check your upcoming events from the BlackBerry Hub
You can check your agenda in the BlackBerry Calendar app, but if you're already in the BlackBerry Hub, just stay where you are.
At the top of your list of messages and notifications, where today's date appears, slowly drag down. Your upcoming events start to appear. The more you drag, the more you see.
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Create a meeting from an email
When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line from the email, and the recipients of the email become the invitees.
1.
In an email, tap > .
2. Enter any additional information for the meeting.
3. Tap Save.
Add a contact from the BlackBerry Hub
1. In the BlackBerry Hub, touch and hold a message.
2.
Tap .
• To add the contact to an existing contact entry (for example, to add a new email address for a contact), tap a contact from the list.
• To add the contact as a new contact, tap .
3. Tap Save.
Refresh your list of messages
If you added an email account that doesn't support push messaging services, you can refresh the BlackBerry Hub to check for new messages.
In the BlackBerry Hub, tap > .
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Customizing BlackBerry Hub settings

You can customize a variety of settings in the BlackBerry Hub. For example, you can change your default email address or calendar, or the order that your accounts appear in. You can also set an out-of-office reply using your BlackBerry device.
Set an out-of-office reply
Some email accounts might not support out-of-office replies.
1.
In the BlackBerry Hub, tap > > Email Accounts.
2. Tap an email account.
3. Turn on the Out of Office Reply switch.
4. Type a message in the field.
Add a signature to an email account
1.
In the BlackBerry Hub, tap > > Email Accounts.
2. Tap an email account.
3. Turn on the Auto Signature switch.
4. Type your signature in the field.
Change your default email address or calendar
When you share something (for example, a picture or a website) by email or when you compose a new email, your BlackBerry device sends the email from your default email address. When you add an event to your calendar or send a meeting invitation, your device adds the event to your default calendar.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Accounts.
3.
Tap .
• To change the default account that you send email from, in the Email Address drop-down list, tap an account.
• To change the default calendar that you add events to and send meeting invitations from, in the Calendar drop­down list, tap a calendar.
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Change how messages are displayed in the BlackBerry Hub
Change whether the BlackBerry Hub shows your sent messages or filed messages, how you view message threads, and how the date appears at the top of your list of messages and notifications. You can also change how the senders' names are displayed, whether pictures are automatically downloaded, and more.
1.
In the BlackBerry Hub, tap > > Display and Actions.
2. Change your settings. For example, change any of the following settings:
• To view messages as conversation threads instead of single messages, in the Display Style drop-down list, tap Conversation.
• To stop showing filed messages, turn off the Show Filed Emails switch.
• To stop showing sent messages, turn off the Show Sent Emails switch.
Color code your accounts
To help you distinguish between different types of accounts in the BlackBerry Hub, you can choose a color for each of your accounts. The color appears on the left side in your list of messages.
1.
In the BlackBerry Hub, tap > > Hub Management.
2. Tap an account.
3. In the Account Color drop-down list, tap a color.
Change the order of accounts in the BlackBerry Hub
You can change the order in which the BlackBerry Hub displays the accounts in the Account Tab. For example, you can move your favorite accounts or the accounts that you use most frequently to the top of the list.
1.
In the BlackBerry Hub, tap > > Hub Management.
2.
Tap .
3. Touch and hold an account, then slide your finger up or down to change where the account appears in the list of accounts in the Account Tab.
4.
To save your changes, tap .
Change which messages appear in the BlackBerry Hub
You can choose to hide messages for some accounts, so they don't appear in the Hub Tab in the BlackBerry Hub. Calendar and contact syncing aren't impacted by these settings.
1.
In the BlackBerry Hub, tap > > Hub Management.
2. Tap an account.
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3. In the Show in list, tap Show in Hub Only, Show in Separate Account Only or Show in Both.
Change options for text messages
In the BlackBerry Hub, tap > > Text Messages.
• To receive a notification when your sent text messages are delivered or read, under SMS or MMS, turn on the Confirm
Delivery
• To allow other devices to see when you receive or read a text message with an attachment, under MMS, turn on the
Allow Delivery Confirmation switch or the Allow Read Confirmation switch.
• To block unwanted MMS messages, under MMS, turn on the Reject Anonymous Messages switch or the Reject
Advertisements switch.
• To stop receiving MMS messages while roaming, under MMS, in the Auto Retrieval Mode drop-down list, tap Home
Only
• To change the background color of text message conversations, turn the Dark Background switch on or off.
switch or the Confirm Read switch.
.
Change advanced settings for text messages
With the advanced settings for SMS and MMS messages, you can allow special characters, change your routing preference, and more.
1.
In the BlackBerry Hub, tap > > Text Messages > .
2. Make your changes.
3. Tap Save.
Turn off cell broadcast messages
Your service provider might send you cell broadcast messages when you're using your BlackBerry device in certain geographical locations (for example, to tell you about local weather conditions). There is no charge associated with these messages, but you can turn off them off if you'd rather not see them.
In the BlackBerry Hub, tap > > Cell Broadcast.
• To turn off all cell broadcast messages, turn off the Enable Cell Broadcast switch.
• To turn off messages from a specific channel, beside a channel, tap Remove.

Update your Facebook, Twitter, or LinkedIn status from the BlackBerry Hub

1.
In the BlackBerry Hub, tap .
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2. Tap Facebook, Twitter, or LinkedIn.
3.
Tap .
4. Type your status.
5. Tap Post, Tweet, or Send.

Make a phone call from the BlackBerry Hub

1.
Tap > Calls.
2.
Tap .

About public warning messages

Public warning systems are used to send alert messages to users with enabled mobile devices. Public warning messages are text messages that alert users of possible threats to safety in their area. Messages may include severe weather warnings, missing child alerts, or national emergencies.
Depending on your wireless service provider, public warning messages don't contribute to data usage in your wireless service plan. This feature might not be supported, depending on your region, service provider, and wireless network. For more information, contact your service provider or administrator.
Unsubscribe from public warning messages
You might not be able to unsubscribe from some public warning messages, depending on your region and wireless network.
1.
In the BlackBerry Hub, tap > > Emergency Alerts.
2. Turn off the switch beside a type of public warning.

Troubleshooting: BlackBerry Hub

I'm not receiving messages
Try the following:
• If you recently changed an account password, make sure that you update the password in the Accounts settings on
your BlackBerry device. On the home screen, swipe down from the top of the screen. Tap > Accounts. Tap an account. Make your changes. Tap Save.
• Check your network connection settings to make sure that your device is connected to a Wi-Fi or mobile network. If
you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
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• If you're connected to a mobile network, check that data services are turned on. On the home screen, swipe down from
the top of the screen. Tap > Networks and Connections > Mobile Network. Make sure the Data Services switch is turned on.
I can only see email for the last 30 days
For some types of email accounts, by default, your BlackBerry device initially syncs email for the past 30 days. To change this setting, on the home screen, swipe down from the top of the screen. Tap > Accounts. Tap the email account. Tap
. In the Sync Timeframe drop-down list, tap an option. Tap Save.
I can't find my work email in the BlackBerry Hub
If you added a work account to your BlackBerry device, your administrator might have turned on a policy that separates the BlackBerry Hub into a work view, which contains your messages and notifications for only your work account, and a personal view, which contains your messages and notifications for only your personal accounts.
To see the work view, in the BlackBerry Hub, tap > Switch To Work.
I can't see the recipients for a message
To see the other recipients of a message and the account that you received the message in, in the message, at the top-right corner of the screen, tap the arrow.
I can't send or forward a text message
You might not be able to forward an SMS or MMS message if the content of the message includes copyright-protected information.
If you use a work account that is supported by a BlackBerry Enterprise Server, your administrator might not allow you to send text messages, but you might still be able to receive text messages.
I can't attach a file to a text message
The file might be too large, or your wireless service plan might not support MMS messaging, which is required to attach files to text messages. Contact your service provider for more information.
BBM
With BBM, you can chat and share in real-time with your BBM contacts, and know when someone has read your message. Type, talk, or post. You decide the best way to communicate with people in BBM.
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For more information, see the BBM User Guide.

Facebook

You can use the Facebook for BlackBerry devices app to stay connected with your friends. Send messages, chat with your friends, invite new friends, upload pictures to your Facebook account, and more.
For more information on Facebook for BlackBerry devices, see the Facebook User Guide.

Twitter

You can use the Twitter for BlackBerry devices app to stay connected almost anywhere you go. You can post tweets, send direct messages to friends, search
For more information on the Twitter for BlackBerry devices app, see the Twitter User Guide.
Twitter, add pictures to your tweets, and more.

LinkedIn

You can use the LinkedIn app on your BlackBerry device to stay connected with your colleagues. Send messages, share updates, add connections, and more.
For more information on the LinkedIn for BlackBerry devices app, see the LinkedIn User Guide.

joyn

With joyn, you can chat, call, send pictures, and share videos with your friends and contacts who aren’t using a BlackBerry
device. If your wireless service provider supports joyn, the icon appears beside your contacts who are using joyn.
10

About joyn

Do you have friends and contacts who aren't using a BlackBerry 10 device? If so, you can chat, call, send pictures, and share videos with these contacts using
Phone app, the icon appears beside contacts who are using joyn, so that you can easily find other users. joyn for BlackBerry 10 might not be available on your device, depending on your wireless service provider.
For information about fees or conditions that might apply when using this application, contact your wireless service provider.
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Start a joyn chat

1.
In the Contacts app, or in the contact details view, tap beside a contact's name.
2. Do any of the following:
• Type your message.
• Tap an emoticon.
• To attach a picture or file, tap .
3. Tap Send.
Tip: You can find, start, and reply to your joyn chats in the BlackBerry Hub.
Invite other joyn contacts to a chat
Have something you need to discuss with a group? You can chat with more than one person to help make decisions faster and keep everyone informed.
1.
At the bottom of a joyn chat, tap > Create Group.
2. Tap + to add another contact. Repeat this step for each contact you want to add.
3. If needed, type a chat subject.
4. Type your message.
5. Tap Send.
Delete a joyn chat
On a chat screen, tap > .

Call a joyn contact

1.
In the Phone app, tap .
2.
Tap beside the contact you want to call.
3. If you have multiple phone numbers for a joyn contact, tap the number that you want to call.
: During the call, tap to start a chat or a video share, or share a file.
Tip
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Start a joyn video share

Before you can share a video or start chatting over video, you need to call a joyn contact. The contact must have a device that supports video.
During a call, in the Phone app, tap .
Tip: During the video share, tap to start a chat or share a file.

Send a file to a joyn contact

You can send different types of files to joyn contacts, including pictures, videos, and documents.
1.
During a one-on-one joyn chat or a phone call, tap and select a picture or file.
2. Tap Send.

Block a joyn contact

If you block a joyn contact, you won't receive any messages from that contact and file transfers are declined automatically. Messages are filtered to the Blocked Messages folder in the joyn app, and read notifications are turned off.
1.
In the BlackBerry Hub, tap > .
2. Tap joyn.
3. Tap Blocked users.
4. Type the phone number or name of the joyn contact you want to block.
To unblock a contact, tap Unblock beside the contact's name.

Turn on joyn while roaming

Check with your wireless service provider to find out what roaming fees or charges might apply. If you're travelling, you can keep using joyn while roaming.
1.
In the BlackBerry Hub, tap > .
2. Tap joyn.
3. Set the Enable joyn While Roaming switch to On.
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Media

Change the media volume

When music is playing, do any of the following:
• To increase the volume, press the Volume Up key on the right side of your BlackBerry device.
• To decrease the volume, press the Volume Down key on the right side of your device.
• To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again.
• To select the type of speaker to play your music on, tap > Audio.
Note: Your media volume is separate from your notifications volume. Changing the volume while you listen to your music won't change the volume of your notifications.

Supported audio and video file extensions, formats, and codecs

Depending on your BlackBerry device model and wireless network, some file extensions, formats, and codecs might not be supported.
File extension
3GP H.263, H.264, MPEG-4 AAC, AMR 3G2 H.263, H.264, MPEG-4 AAC, AMR , QCELP ASF WMV 9 WMA AVI MJPEG, MPEG-4 MPEG-3 F4V V6 Sorenson Spark ISMV (fragmented MP4) H.264, WMV9 AAC, WMA M4V H.263, H.264, MPEG-4 AAC, MPEG-3, PCM MKV H.264, MPEG-4 AAC, MPEG-3, PCM MOV H.263, H.264, MJPEG, MPEG-4 AAC, AMR, QCELP MP4 H.263, H.264, MPEG-4 AAC, AMR
Supported video codec(s) Supported audio codec(s)
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File extension Supported video codec(s) Supported audio codec(s)
MPEG H.263, H.264, MPEG-4 AAC, MPEG-3, PCM WMV WMV 9 WMA AAC
AMR
FLAC
M4A
MIDI
MKA
MP3
OGG
QCP
SPMID
WAV
WMA
For information about media file extensions, formats, and codecs for your device, visit www.blackberry.com/docs/
smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.
—
—
—
—
—
—
—
—
—
—
—
—
AAC
AMR
FLAC, Vorbis
AAC
MIDI
AAC, MP3, PCM
MPEG-3
FLAC, Vorbis
QCELP
SP-MIDI
PCM, GSM
WMA 9, WMA 10

Troubleshooting: Media

I can't open a media file

Make sure that the file is in a format that your BlackBerry device supports.

Camera

You can use the Camera on your device to take high-quality pictures and videos, and to capture that perfect moment, even in adverse conditions. Time Shift mode makes it easy to take group pictures where everyone looks their best, and you can
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take panoramic pictures and capture the whole vista in one shot. Your device can also detect the lighting conditions and suggest the best mode and setting to use, so you can focus on capturing the moment.

Camera icons

Icon Description
Switch between the front-facing and the rear-facing cameras.
Take a picture.
Record a video.
Turn on the flash while recording a video.
Stop recording a video.
Touch and hold anywhere on the screen to permanently lock the focus on that area of the screen. Tap anywhere on the screen to unlock the focus.
Access more options like flash, shooting modes, settings, and more.

Taking pictures and recording videos

Take a picture
Your BlackBerry device analyzes the current lighting conditions and suggests the scene or mode best suited to those conditions. To accept the suggestion, tap the suggestion at the top of the screen.
1. Open the Camera app. To zoom in or zoom out, slide your fingers apart or together on the screen. Note: Zoom only works in Normal and Stabilization shooting modes.
2. Tap the area of the screen that you want to focus on. You can focus on any part of the image on the screen, not just the center of the screen.
3. When the focus box turns green, do any of the following:
• To take one picture, tap .
• To take continuous pictures when you have Burst shooting mode turned on, touch and hold . The number of
pictures you took in Burst mode appears in the lower-left corner of the screen.The camera stops taking pictures when you take your finger off of the icon.
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Tip: You can turn on grid lines to help you center items in your picture or to make sure your picture is straight. To turn on grid lines, in the Camera app, tap > Settings. Turn on the Display Grid Lines switch.
Turn on autofocus lock
You can use the autofocus lock on your BlackBerry device to take multiple pictures and videos without having to wait for the focus to adjust between takes. When you lock the focus, the area of the screen that you selected remains in focus even if you move your device or the image in the viewfinder changes.
Touch and hold the area on the screen that you want to lock the focus on. The icon appears in the focus box when the focus is locked.
To unlock the autofocus lock feature, tap anywhere on the screen.
Turn off Face Detection
By default, the Face Detection feature on your BlackBerry device is turned on. When you take a picture and the camera detects faces, the faces are automatically brought into focus.
1.
To turn off the Face Detection feature, in the Camera app, tap > Settings.
2. Turn off the Face Detection switch.
Set the timer to take a picture
In Normal and Time Shift modes, you can use the timer on your BlackBerry device to delay taking a picture for 3 seconds or 10 seconds. The timed delay allows you to get ready for the picture and even get into the shot yourself.
1.
In the Camera app, tap .
2. Do any of the following:
• To set the timer for 3 seconds, tap .
• To set the timer for 10 seconds, tap .
3.
Tap .
To turn off the timer, in the upper-left corner of the screen, tap or .
Peek at the last picture or video that you took
You can peek at the last picture that you took or the video that you recorded to see if you captured what you wanted.
1. Touch and hold the thumbnail at the bottom of the screen.
2. Slide your finger up to expand the thumbnail.
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• To return to the Camera app, lift your finger from the screen.
• To delete the picture or video, slide you finger to the right onto . When you reach the icon, remove your finger
and tap Cancel or Delete.
• To share the picture or video, slide your finger to the right onto . When you reach the icon, remove your finger
and tap Cancel or select a method of sharing.

Record a video

1.
In the Camera app, tap .
2. Do any of the following:
• To zoom out or zoom in, slide your fingers together or apart on the screen.
• To turn on the flash, tap .
• To take a picture while recording a video, tap .
To stop recording, tap .
Set the video size
You can set the video size for the rear-facing camera on your BlackBerry device, allowing you to take videos in different conditions. For example, you can set the camera to record 720p at 60 fps to capture fast-moving objects.
1.
In the Camera app, tap > Settings.
2. Tap the Video Size (Rear Camera) drop-down list.
3. Tap an option.

Take a panoramic picture

The panoramic feature on your BlackBerry device takes multiple pictures and seamlessly combines them into one picture. This shooting mode works well when you're trying to capture a breath-taking vista or a large group of people.
: Panorama mode can't be used with Burst or Time Shift mode.
Note
1.
To turn on Panorama mode, in the Camera app, tap > .
2.
To take a panoramic picture, tap and pan in the direction of the image that you want to capture.
3. Slowly move your device until the solid box on the screen fills the box outline.
4. Keep moving your device until you have captured all of the image that you want to.
5.
Tap .
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Important: When taking a panoramic picture, don't move your device too quickly when panning and keep your device steady. A lot of movement will result in a low-quality panoramic picture.

Take a picture while recording a video

Using the Camera on your BlackBerry device, you can capture a still picture while recording a video at the same time. You can take as many pictures as you like, without interrupting the video. Now you can capture the same event in two ways!
1.
In the Camera app, tap .
2.
While the video is recording, tap .

Using Time Shift mode

Time Shift mode lets you take a bunch of pictures at once so that you can pick the best one of the set. Did someone blink in every shot, or cough just as you took the picture? You can fix that by swapping in different expressions for any person until everybody is picture perfect. You can also save the Time Shift pictures you take and edit them later.
Take the best picture possible using Time Shift mode
1.
In the Camera app, tap > .
2.
To take the picture, tap . Hold the camera steady until the picture appears.
3. Do one of the following:
• Move the slider at the bottom of the screen back and forth until you find the best picture. Tap .
• To edit the picture later, tap .
• To delete the picture, tap .
Replace a person's expression using Time Shift mode
1.
In the Camera app, tap > .
2.
To take a picture, tap . Hold the camera steady until the picture appears.
3. Drag the slider at the bottom of the screen back and forth until you find the best picture.
4. Tap a recognized face.
5. Use the dial to browse the available expressions.
6. Tap anywhere on the screen.
7.
Tap .
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Edit Time Shift pictures later
When you take pictures using Time Shift mode, you can save the picture to edit later. Tip: The Time Shift icon ( ) appears on the thumbnails of the pictures taken with Time Shift mode that you saved to edit
later.
1. In the Pictures app, on the Date screen, tap a Time Shift picture.
2.
Tap .
3. Drag the slider at the bottom of the screen back and forth until you find the best picture.
4. Tap a recognized face.
5. Use the dial to browse the available expressions.
6. Tap anywhere on the screen.
7.
Tap .

Change the capture settings

In the Camera app on your BlackBerry device, you can change the scene mode, the shooting mode, choose whether you use your flash, switch between the front camera and rear camera, change the ratio, and more.
1.
Tap .
2. Tap the setting that you want to change.
Shooting modes
Shooting modes change the way that the camera takes pictures and records videos. For example, you can use Burst mode to take multiple pictures quickly.
Icon Description
Normal
This mode is available for the camera and the video camera. Normal mode simulates a regular camera or video camera and allows you to take a single picture or video at one time.
Burst
This mode is available for the camera. Burst mode allows you to take multiple pictures quickly. This is a good shooting mode to use when taking pictures of fast-moving scenes or subjects.
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Icon Description
HDR
This mode, also known as High Dynamic Range mode, is available for the camera. HDR mode combines multiple pictures together and can capture the contrast between the light and dark areas of a scene.
Time Shift
This mode is available for the camera. Time Shift mode allows you to take a bunch of pictures at once so that you can pick the best one of the set.
Panorama
This mode is available for the camera. Panorama mode works well for vistas and seamlessly combines multiple images into one photo.
Timer
This mode is available for the camera. Timer mode adds a 3-second or 10-second delay before the camera takes the picture.
Scene modes
Scene modes are designed to improve the quality of the picture or video by changing settings, such as contrast, brightness, and so on.
Icon Description
Auto
This mode is the most common mode and is available for the camera, video camera, and Time Shift mode. Use Auto mode to capture a wide variety of everyday scenes.
Action
This mode is available for the camera and Time Shift mode. Action mode can help to take pictures of fast-moving objects. Try this mode when capturing pictures of sports or children.
Whiteboard
This mode is available for the camera and Time Shift mode. Whiteboard mode can help to take pictures of whiteboards by improving the contrast between the whiteboard and any writing on the board.
Night
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Icon Description
This mode is available for the camera, video camera, and Time Shift mode. Night mode is useful when taking pictures and videos in areas with low light.
Beach or Snow
This mode is available for the camera, video camera, and Time Shift mode. Beach or Snow mode can help to compensate for the light levels of the bright sand or snow in a picture or video.
Turn off the Auto Suggest feature
The Auto Suggest feature on your BlackBerry device analyzes the conditions present when you're taking a picture and suggests the scene or mode best suited to those conditions. The Auto Suggest feature is designed to help you select the right scene or mode to take great pictures. By default, the Auto Suggest feature is turned on, but to stop receiving suggestions, you can turn the feature off.
1.
In the Camera app, tap > Settings.
2. Turn off the Auto Suggest switch.

Changing the camera settings

You can change your camera settings, such as turning on grid lines, setting where you want to save your pictures and videos to, and more.
Save media files to your built-in media storage
By default, your BlackBerry device is set to save your media files to a media card, if there is one present. You can change the settings to save your media files to the built-in media storage on your device.
1.
In the Camera app, tap > Settings.
2. Turn off the Save on Media Card switch.
Save your original picture along with the HDR version
When you take pictures in HDR mode, multiple pictures are combined together to capture the contrast between the light and dark areas of a scene.
1.
In the Camera app, tap > Settings.
2. Turn on the Save Original switch.
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Turn off Video Stabilization
Video Stabilization is designed to reduce the effect of camera shake when you're recording videos on your BlackBerry device. By default, this feature is turned on.
1.
In the Camera app, tap > Settings.
2. Turn off the Video Stabilization switch.
Geotag your pictures
When you geotag the pictures you take with your BlackBerry device, you add your GPS location to your pictures. Adding this information allows your device to generate automatic stories that are organized by the location where you took the pictures.
Note: The GPS information used to generate automatic stories isn't shared with anyone else.
1.
In the Camera app, tap > Settings.
2. Turn on the Geotag Pictures switch.

Troubleshooting: Camera

If you are having trouble using the camera on your BlackBerry device, you can consult the troubleshooting topics included below.
I can't turn on the flash or use the video light
Try the following actions:
• There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try
again.
• The flash might still be charging. Wait a moment and then try again.
• Make sure you're using the rear-facing camera.
• Make sure you aren't using Time Shift, HDR, Panorama, or Burst modes. These modes don't use the flash.
I can't take a picture or record a video
Try the following:
• Delete old media files to free up storage space and try again.
• Make sure that neither the camera or the video camera is in use by another application. Close any applications that
might be using the cameras, and try again.
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I can't save pictures or videos to my media card
Try one of the following:
• Delete old media files to free up storage space and try again.
• Insert a different media card.
• In the File Manager app, browse to your media card. Make sure that the Camera folder exists and is available. If
necessary, create a new folder called Camera.
• In the File Manager app, browse to your media card. Check if there are any other files called Camera. Delete or move
any other files called Camera to a different folder.
I can't take a panoramic picture that isn't blurry
Try any of the following:
• If your panoramic pictures are turning out blurry, try slowing down when you pan your BlackBerry device from one side
to the other. Stop moving your device when the boxes on the screen are aligned.
• Panoramic mode works best when used to take pictures of scenery with a lot of visual details in the background.
Panoramic mode doesn't work well on monochromic scenes or backgrounds, like white walls.

Pictures

You can use the Pictures app to organize the pictures you take with and add to your BlackBerry device. You can also edit, share, and display your pictures. Automatically generated stories compile your pictures and videos based on location, the date taken, and items that you added to the Favorites screen.

Pictures icons

Icon Description
View all of your pictures organized by the date that you took the pictures or added the pictures to your BlackBerry device.
View your picture albums.
View the pictures that you added to the Favorites screen.
On the Date screen, watch stories that your device automatically generates.
View your pictures displayed in a slideshow.
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Icon Description
Start the camera and take pictures or record videos.

Zoom in or out on a picture

With a picture open on the screen, do one of the following:
• To zoom in, double-tap the area of the picture that you want to zoom in on.
• To zoom out, double-tap the picture.
• To zoom in or out manually, slide your fingers together or apart.

Pan a picture

1. Zoom in on a picture.
2. Drag your finger around the screen.

Editing pictures

Use the picture editor to turn a picture into a masterpiece! The picture editor offers many tools to enhance your pictures, as well as adding unique touches to make your pictures stand out from the rest. You can also use the picture editor to reduce red-eye, increase the contrast of your picture, make it look like a cartoon, and much more.
Tip: When you edit a picture, to see more editing options, swipe on the visible themes.
Crop or rotate a picture
Using the picture editor, you can enhance the pictures that you take by rotating, cropping, flipping, or changing the size of the picture.
1. In the Pictures app, touch and hold the picture that you want to change.
2.
Tap > .
3. Tap an editing option.
4. When you're done editing your picture, do one of the following:
• To save your changes, tap Save.
• To discard your changes, tap > .
: If you select an editing option and don't like the results, to quickly discard the changes, tap the editing option a second
Tip
time.
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