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10 OS
User manual
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BlackBerry 10 OS User manual

BlackBerry Passport Smartphone
Version: 10.3
User Guide
Published: 2014-09-16
SWD-20140916085617229
Contents
Setup and basics........................................................................................................................................... 6
New in this release.........................................................................................................................................6
What's different about the BlackBerry 10 OS?...............................................................................................13
Notification icons.........................................................................................................................................20
Menu icons..................................................................................................................................................20
Using gestures.............................................................................................................................................23
Personalizing your device.............................................................................................................................31
Find customer support.................................................................................................................................31
Device Switch.............................................................................................................................................. 32
BlackBerry ID.............................................................................................................................................. 40
Phone and voice.......................................................................................................................................... 43
Notifications and ring tones..........................................................................................................................52
BlackBerry Hub and email........................................................................................................................... 60
BlackBerry Hub and email........................................................................................................................... 60
BBM............................................................................................................................................................85
Facebook.................................................................................................................................................... 86
LinkedIn...................................................................................................................................................... 86
joyn............................................................................................................................................................. 86
Media..........................................................................................................................................................89
Change the media volume............................................................................................................................89
Supported audio and video file extensions, formats, and codecs................................................................... 89
Troubleshooting: Media............................................................................................................................... 90
Camera........................................................................................................................................................90
Pictures.......................................................................................................................................................99
About FM Radio.........................................................................................................................................119
Games.......................................................................................................................................................121
Settings..................................................................................................................................................... 124
Customize your device settings.................................................................................................................. 124
Update your device software......................................................................................................................128
Battery and power..................................................................................................................................... 129
Connections.............................................................................................................................................. 135
BlackBerry Keyboard and typing................................................................................................................ 158
Language.................................................................................................................................................. 166
Keyboard input methods............................................................................................................................167
Screen display........................................................................................................................................... 176
Accessibility.............................................................................................................................................. 178
About the BlackBerry Assistant..................................................................................................................196
Contacts....................................................................................................................................................209
Android apps ............................................................................................................................................ 223
Maps and GPS........................................................................................................................................... 225
The Smart Tags application explained........................................................................................................ 241
Calculator..................................................................................................................................................248
Enterprise IM.............................................................................................................................................263
Salesforce..................................................................................................................................................264
Adobe Reader............................................................................................................................................264
Connect to Microsoft OneDrive...................................................................................................................265
Connect to Dropbox................................................................................................................................... 265
Box for BlackBerry 10................................................................................................................................265
Legal notice...............................................................................................................................................276
User Guide Setup and basics

Setup and basics

New in this release

Introducing BlackBerry 10 OS version 10.3
BlackBerry 10 OS version 10.3 is designed to help you stay productive and do more with your BlackBerry device. This release introduces exciting new features, such as BlackBerry Blend and BlackBerry Assistant. It also introduces updates to existing features, such as Instant Actions in the BlackBerry Hub, meeting mode in the Calendar app, and automatic suggestions in the Camera app.
BlackBerry Blend
With BlackBerry Blend you can access your work and personal email messages, files, and certain apps on a computer or a tablet the same way you would use them on your BlackBerry device.
To download and learn more about BlackBerry Blend, visit www.blackberry.com/BlackBerryBlend.
Related information
About pairing and connecting your device to a computer or tablet,184 About BlackBerry Blend,255 Disconnect your device from BlackBerry Blend,256
BlackBerry Assistant
The BlackBerry Assistant app makes it even easier for you to multi-task using your BlackBerry device! With the BlackBerry Assistant app, you can perform a variety of everyday tasks by talking or typing in natural language.
When you say or type a request, the Internet, and provide a response.
Using the BlackBerry Assistant app you can start a BBM chat, make a phone call, send an email message, and add an event to your calendar. You can also update your status in social networking apps, and search for directions, weather forecasts, information about restaurants or shopping, plus much more.
Related information
About the BlackBerry Assistant,196
6
BlackBerry Assistant app can perform your request, search your device, or search the
User Guide Setup and basics
Learn what you can say or type in the BlackBerry Assistant,198 Things you can do with the BlackBerry Assistant,196
Keyboard and typing
The BlackBerry Keyboard consists of a three-row physical keyboard, and one or more rows of touch screen keys above the keyboard. The touch screen keys are dynamic and change depending on the application you are using or the mode you have set.
The keyboard is responsive to touch for typing and navigation. You tap the keyboard to type and you can touch the keyboard to add predictive text, delete text, control the cursor, and add accented characters. In apps that rely on accurate finger placement, for example when you edit text, this keyboard provides the most precise finger placement detection yet!
Related information
Using BlackBerry Keyboard gestures,158 Typing on the BlackBerry Keyboard,159 Delete text using the BlackBerry Keyboard,162
Android app support
Get apps and games designed for Android smartphones and install them on your BlackBerry device with the Amazon Appstore!
Your device uses BlackBerry Guardian to check the integrity of the Android apps you download to your device. BlackBerry Guardian can warn you if the app is potentially harmful to your device or data, and gives you the option to cancel or continue the installation.
Android apps that you download to your device are more closely integrated with the BlackBerry 10 OS. When you tap the share icon in an your device (for example, BBM contacts) or share the information with another app (for example, the BlackBerry Remember app). Also, on the Accounts screen, you can view accounts that are associated with some Android apps that you download to your device.
Related information
Downloading and installing Android apps from the Amazon Appstore,223 Change your Android app installation settings,224
Android app, you can share the Android app content with contacts that are associated with other apps on
Updated look and feel
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User Guide Setup and basics
Splashes of color, flattened buttons and screen layouts, and new wallpaper and icons – these are some of the elements you will notice with the fresh new look of BlackBerry 10 OS version 10.3.
Modernized visual elements help you navigate your BlackBerry device and improve your productivity within apps. In the apps installed with the BlackBerry 10 OS, the action bar at the bottom of the screen uses color to highlight the next, or next best action. Icons for key tasks remain visible in the action bar to help you stay productive and get work done. In some apps, for example
On the home screen you can see your open apps, and when you swipe left you can see all your apps. By default, when no apps are open, the home screen displays only your wallpaper. There is no restriction on the number of apps you can add to folders on the home screen.
Related information
Set your wallpaper,177 Add folders to the home screen,194 Turn off icon labels in the action bar,177
Adobe Reader, the action bar disappears when you scroll, giving you a full-screen view of the content.
BlackBerry Hub
With a single tap, BlackBerry Hub Instant Actions let you quickly sort and manage messages in the list view of the BlackBerry Hub! From the BlackBerry Hub, you can also file sent email messages, set how frequently an IMAP account syncs with your the text of the original email when you reply, and automatically save a draft version of an email message by leaving the BlackBerry Hub.
The BlackBerry Hub has been updated to improve the relevance of suggested contacts. The BlackBerry Hub suggests contacts that are associated with the email account you are sending the email message from and that you have communicated with in the last 60 days.
Related information
Manage your messages with BlackBerry Hub Instant Actions,74 File an email,73 Add an IMAP or POP email account,64 Download attachments in a message,70 Reply to or forward an email,71
BlackBerry device, download and save all the attachments in an email message with a single tap, delete
Calendar
The Calendar app now has an agenda view and a Meeting mode feature. The agenda view lets you see your appointments and tasks for the week. The Meeting mode feature automatically changes the notification behavior of your BlackBerry device when the device detects that you have a meeting or an event scheduled in the Calendar app. For example, you can set Meeting mode to automatically turn off all notifications or notify you for phone calls only when you are in a meeting. When the meeting ends, your notifications return to your normal settings.
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User Guide Setup and basics
The Calendar app is more closely integrated with the BlackBerry Remember app. You can create a task in the Calendar app, and view the task in the Calendar app and the BlackBerry Remember app.
Related information
View your events,200 Enable Meeting Mode,206 Add a task to the Calendar app,203
BlackBerry Remember
The BlackBerry Remember app lets you quickly filter information by tapping the Tasks or Notes tab at the top of the screen. You can set tasks or notes as your default view and search for an existing task or note. You can group tasks into task lists, group notes into folders, and use tags to categorize tasks and notes.
The BlackBerry Remember app is more closely integrated with the Calendar app. You can create a task in the BlackBerry Remember app, and view the task in the BlackBerry Remember app and the Calendar app.
Related information
Change the default view in the Remember app,262 Search for an entry in the Remember app,261 Create a folder or task list in the Remember app,257 Add tags to an entry,258
Camera
The Camera app lets you snap a picture, record a video, and switch between the front and back cameras from the main screen. You can even take a picture while recording a video!
By default, the Camera app detects the conditions of the scene you want to take a picture or video of, and suggests the settings to use. Automatic suggestions allow you to focus less on the Camera app and more on capturing the moment! And, if you take a picture using Time Shift mode, you now have the option to save the picture and edit it later.
The Camera app also has new menu options. You can create a panoramic image, and you can set a higher frame rate (60 fps) when recording a video, which is useful when recording fast-moving objects.
Related information
Take a picture while recording a video,94 Turn off the Auto Suggest feature,97 Edit Time Shift pictures later,95 Take a panoramic picture,93
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User Guide Setup and basics
BlackBerry Story Maker
The BlackBerry Story Maker app takes the work out of making picture and video collections, by grouping the pictures and videos on your BlackBerry device by date, time, or location. BlackBerry Story Maker presents the stories to you in the Date view of the Pictures app. BlackBerry Story Maker can also suggest stories based on pictures and videos that are favorites, most viewed, recently viewed, and recently added.
From the BlackBerry Story Maker app, you can easily add favorite pictures and videos to your stories. You can also personalize your stories by changing the theme and editing the pictures and music, before sharing the stories with your friends, colleagues, and family.
Related information
Editing stories in BlackBerry Story Maker,115 Add to or delete media from an existing story,115
Pictures
You can change how pictures are organized within albums in the Pictures app. By default, the Pictures app displays newer pictures before older pictures. The Favorites view lets you quickly see your favorite pictures.
The Pictures app is more closely integrated with the BlackBerry Story Maker app. You can quickly send pictures to BlackBerry Story Maker to create a story or add to an existing story. By default, the BlackBerry Story Maker app creates automatic stories that appear across the top of your picture collections. You can turn off automatic story creation from the Pictures app.
Related information
About automatic stories,102 Set how pictures are organized in albums,104 Add a picture to the Favorites screen,105 Add a picture to BlackBerry Story Maker,103
Videos
When you open the Videos app, videos that you recently added or played appear across the top of the screen. The Favorites view lets you quickly see your favorite videos. And you can edit your videos so that the video, or part of the video, plays in slow motion. You can also adjust the quality of the sound in your videos by changing the equalizer options.
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User Guide Setup and basics
The Videos app is more closely integrated with the BlackBerry Story Maker app. You can quickly send videos to BlackBerry Story Maker to create a story or add to an existing story.
Related information
Add a video to the Favorites screen,114 Add a video to BlackBerry Story Maker,112 Add slow motion to a video,112 Turn on the equalizer in videos,114
Music
A marquee banner is displayed at the top of the Music app. The marquee banner gives you details about the song that is currently playing, and lets you play, pause, and change the song. Also new in the Music app is a Favorites view which lets you quickly see your favorite songs. You can also adjust the quality of the sound played by the Music app by changing the equalizer options.
Related information
Add a song to the Favorites screen,108 Turn on the equalizer in the Music app,108
Device Monitor
To help you track your data usage, on the Device Monitor screen you can see the total amount of data used by your BlackBerry device, including data usage while roaming, and the total amount of data used by the apps on your device. You can also specify limits and set notifications that display on the device to help you monitor the amount of data you use.
Related information
Monitor your wireless data usage,158 Manage your mobile data settings,141 Set a monthly data limit notification,142
Settings menus
A new gesture lets you open the Quick Settings menu when you are in an app. Use two fingers to swipe down from the top of the screen to open the Quick Settings menu.
And you can now rearrange the options in the Settings menu. Move options that you access frequently to the top of the Setting menu to make them more accessible to you.
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User Guide Setup and basics
Related information
Customize your device settings,124 Show the menus,25
Advanced interactions
Advanced interactions are designed to improve the battery life of your BlackBerry device and to help you do things faster. Advanced interactions let you control the behavior of your device when you move it in a certain manner. For example, you can set up your device so that the screen turns off and the device goes into standby mode when you place the device face down on a flat surface.
Related information
Advanced interactions,29
Security
To improve the security of information on your BlackBerry device, you can control what appears in notifications on the screen when your device is locked. For example, you can change your settings so that only the name of the sender of a message appears; the subject line and other message details are not displayed. You can also change your wallpaper settings so that a different wallpaper is displayed when your device is locked.
Related information
About Lock Screen Notifications,55 Set Lock Screen Notifications to only display the sender info,56 Set your wallpaper,177

Your device at a glance

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User Guide Setup and basics
1. Headset jack
2. Lock screen (Press); Power on/off (Press and hold); Reset (Press and hold for 10 seconds)
3. Notification LED
4. Front camera
5. Volume up
6. Mute (Press); BlackBerry Assistant (Press and hold)
7. Volume down
8. Multi-function port (supports USB and HDMI)

What's different about the BlackBerry 10 OS?

If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other BlackBerry devices. Find information about the home screen, menus, settings, messages, notifications, and apps. Learn where to find your phone number and PIN and find out how to cut, copy, and paste text.
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User Guide Setup and basics
How do I get back to the home screen?
To get back to the home screen at any time, swipe up from the bottom of the screen.
How do I get to the menu?
There is no Menu key ( ) on your BlackBerry 10 device. You can find more features and options by exploring the menus.
To see more actions that you can perform in an app, tap or .
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User Guide Setup and basics
How do I change my settings and options?
Do any of the following:
• To find the settings and help for an app, swipe down from the top of the screen.
• To find the settings for the device, swipe down from the top of screen. Tap Settings.
Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Tap Settings.
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User Guide Setup and basics
Where is my email or other messages?
All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device.
You can peek at the BlackBerry Hub or open it from anywhere on your device. From the bottom of the screen, slide your finger up and to the right.
Where are the phone keys and my notification settings?
To answer a call, touch the circle at the bottom of the screen and slide your finger to the left. Release your finger when the circle covers .
To decline a call, touch the circle at the bottom of the screen and slide your finger to the right. Release your finger when the circle covers .
To make a call, in the Phone app, tap . Dial a number. Tap Call. The BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent,
and All Alerts Off.
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User Guide Setup and basics
•
To quickly turn on Silent mode, on the home screen, swipe down from the top of the screen and tap .
• You can set custom ring tones when you add or edit a contact in the Contacts app.
• To set notifications for particular types of messages, on the home screen, swipe down from the top of the screen and tap Settings > Notifications > Applications.
Where are my apps?
Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the BlackBerry World storefront, you can check if your old apps are available for download on the My World screen or find new apps.
How do I edit or move text?
There is no trackpad or trackball on your BlackBerry 10 device. You can use the touch screen to select, cut, copy, and paste text or move the cursor.
Select text
Touch and hold a character or word.
• To cancel your selection, tap anywhere on the screen.
• To change your text selection, drag the handles.
Move text
1. Touch and hold your finger on a word or in a text field.
2. Release your finger from the screen.
3. Tap an option.
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User Guide Setup and basics
Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to avoid selecting it.
Move the cursor
1. Tap a word or text field to show the cursor.
2. Do any of the following:
• To move the cursor to another spot, drag the circle.
• To move the cursor one character at a time, tap the top, bottom, left or right of the circle.
Tip: Make sure that you place your finger on the outer part of the circle so that you can still see the cursor.
Where are my tasks, memos, and voice notes?
• If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos, and voice notes should be in the new BlackBerry Remember app.
• If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.
Where do I find my files?
You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal
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User Guide Setup and basics
app, or displaying confidential work data during a BBM Video chat. To switch between your work space and personal space, drag your finger down on the middle of the home screen and tap Personal or Work.
Where can I find my device info and passwords?
Where can I find my PIN?
In BBM, tap your profile picture. On your profile page, your PIN appears under your barcode. In an email or text message, you can also type mypin to display your PIN.
How do I find my own phone number?
On the home screen, tap the icon. In the Calls or Contact view, in the center of the screen, swipe down, and your phone number appears at the top of the screen. In an email or text message, you can also type mynumber to
display your phone number.
Where is Password Keeper?
You can download the Password Keeper app from the BlackBerry World storefront. If you used BlackBerry Link or a media card to transfer data from your old you download and open the Password Keeper app.
Where can I find details about my device software version and hardware?
On the home screen, swipe down from the top of the screen. Tap Settings > About. To change the type of information displayed, tap an option in the drop-down list.
In a message, note, or task, you can type myver followed by a space, to see your device model and the BlackBerry 10 OS version it is running. This feature might not be supported by your input language.
BlackBerry device, you can restore your Password Keeper passwords after
How do I search?
If you want to find something on your BlackBerry device, such as a message, a song, or an app, or if you want to search the Internet, you can say or type your search in the BlackBerry Assistant. To open the BlackBerry Assistant, on the home
screen, tap .
What is BlackBerry Link?
BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your BlackBerry device to your desktop computer.
BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac
option.
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User Guide Setup and basics

Notification icons

The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the indicator appears on the notification icon. You can peek at your notifications by sliding your finger up from the bottom of the screen from anywhere on your BlackBerry device.
Icon Description
Email message
Text message
BBM message
Facebook message
Twitter message
LinkedIn message
Phone call
Voice mail message
Notification messages from apps and services such as BlackBerry World

Menu icons

: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to
Tip
avoid selecting it. Here's a description of the most common menu icons:
Icon
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Description
Open a menu of actions
Open a list of ways to navigate or filter information
Compose a message
View attachments
User Guide Setup and basics
Icon Description
Share an item, such as a picture, with someone
Reply to an email
Reply to all recipients of an email
Forward an email
Record a voice note
Add a new entry in the Remember app and the Calendar app

Setting up your device

To set up your BlackBerry 10 device, you need a nano SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact your service provider.
If you want more storage for pictures, videos, music, and documents, insert a media card (microSD card). When you're ready, open the Setup app. This app helps you transfer content from your old device, and add your email,
BBM, instant messaging, and social networking accounts.
Insert the SIM card
Depending on your service provider and where you purchased your BlackBerry device, the SIM card might already be inserted.
With the back of your device facing you, use the indentation on the top of the device to pull the top part of the cover
1.
toward you.
With the metal contacts facing away from you, insert the nano SIM card into the right slot as shown.
2.
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User Guide Setup and basics
Insert a media card
With the back of your BlackBerry device facing you, use the indentation on the top of the device to pull the top part
1.
of the cover toward you.
With the metal contacts facing away from you, insert the media card into the left slot.
2.
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User Guide Setup and basics
Set up your device using the Setup app
If your device is connected to a mobile network or a Wi-Fi network, you can use the Setup app to do any of the following:
• Add your email, BBM, instant messaging, and social networking accounts
• Set up your payment options for purchases you make from the BlackBerry World storefront
• Learn how to transfer content from your old device
• Customize your device settings
The Setup app prompts you to enter an existing BlackBerry ID or create a new one. If you are not sure whether you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.
To open the Setup app, on the home screen, tap .

Using gestures

Take a moment to find out how to navigate your BlackBerry device using touch screen gestures. You can also learn gestures to help you do things more quickly and extend battery life.
Move around the home screen
To become familiar with the home screen, try using the following gestures.
To get back to the home screen at any time, swipe up from the bottom of the screen.
1.
To see your messages in the BlackBerry Hub, slide your finger from left to right.
2.
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User Guide Setup and basics
To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your
3.
finger from right to left.
Peek at the BlackBerry Hub
To see your messages, you can peek at the BlackBerry Hub, or open it, from anywhere on your BlackBerry device.
From the bottom of the screen, slide your finger up and to the right.
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User Guide Setup and basics
Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down.
Show the menus
You can find features, options, and help by exploring the menus.
Do any of the following:
• To see more actions that you can perform in an app, tap or .
• To see more actions for a specific item, such as a song or picture, touch and hold the item. Tip: To see the names of the icons that appear on the right side of the screen, touch and hold the icon. Slide your finger
off the icon to avoid selecting it.
• To find the settings and help for an app, swipe down from the top of the screen.
• To find the settings for the device, swipe down from the top of screen.
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User Guide Setup and basics
Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen.
Scroll and move between items
Slide your finger to scroll through a list, pan a webpage, or move between pictures.
Do any of the following:
• To scroll, slide your finger up and down.
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User Guide Setup and basics
• To move between the BlackBerry Hub and your apps, slide your finger left and right.
Use a slider
If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook.
On the slider, drag the slider handle.
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User Guide Setup and basics
Select items
Do any of the following:
• To select an item, simply tap it. If the item can be opened, it opens.
• To highlight an item without opening it, touch and hold the item.
• To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and tap more items. To clear an item, tap it again.
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User Guide Setup and basics
Zoom in to or zoom out from the screen
If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out.
Do any of the following:
• To zoom in, slide your fingers apart.
• To zoom out, slide your fingers together.
Advanced interactions
If you’re looking for ways to do things more quickly or to extend battery life, consider using the following gestures:
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User Guide Setup and basics
• Lift to wake gesture
• Flip to mute gesture
• Flip to save power gesture
Lift to wake
If you turn on this feature and pick up your device from a flat surface, your BlackBerry device wakes up automatically. You don’t have to press the Power/Lock key or swipe up from the bottom of the screen. You can start using your device immediately.
To turn on this feature, tap Settings > Advanced Interaction. Turn on the Lift to wake switch.
Flip to mute
If you turn on this feature and receive a call, but it isn’t a convenient time for you to respond, you can turn your device facedown to silence the ring tone or vibration. You still receive a notification of the missed call.
To turn on this feature, tap Settings > Advanced Interaction. Turn on the Flip to mute switch.
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