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10.3.1
User Manual
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Blackberry 10.3.1 User Manual

BlackBerry Leap Smartphone
Version: 10.3.1
User Guide
Published: 2015-03-10
SWD-20150310104804511
Contents
Setup and basics........................................................................................................................................... 6
New in this release.........................................................................................................................................6
What's different about the BlackBerry 10 OS?...............................................................................................15
Notification icons.........................................................................................................................................21
Menu icons..................................................................................................................................................22
Using gestures.............................................................................................................................................25
Personalizing your device.............................................................................................................................33
Device Switch.............................................................................................................................................. 34
BlackBerry ID.............................................................................................................................................. 42
Phone and voice.......................................................................................................................................... 45
BlackBerry Hub and email........................................................................................................................... 64
BlackBerry Hub and email........................................................................................................................... 64
joyn............................................................................................................................................................. 92
Media..........................................................................................................................................................95
Change the media volume............................................................................................................................95
Supported audio and video file extensions, formats, and codecs................................................................... 95
Troubleshooting: Media............................................................................................................................... 96
Camera........................................................................................................................................................96
About BlackBerry Story Maker................................................................................................................... 122
Media sharing............................................................................................................................................125
About FM Radio.........................................................................................................................................127
Update your device software......................................................................................................................133
Connections.............................................................................................................................................. 142
Screen display........................................................................................................................................... 179
Accessibility.............................................................................................................................................. 180
About the BlackBerry Assistant..................................................................................................................214
Contacts....................................................................................................................................................228
Android apps ............................................................................................................................................ 239
Maps and GPS........................................................................................................................................... 241
The Smart Tags application explained........................................................................................................ 254
Security and backup.................................................................................................................................. 276
Legal notice...............................................................................................................................................291
User Guide Setup and basics

Setup and basics

New in this release

Introducing BlackBerry 10 OS version 10.3.1
BlackBerry 10 OS version 10.3.1 introduces powerful new features designed to boost your productivity, such as BlackBerry Blend, BlackBerry Assistant, and Battery Saving Mode. It also introduces updates to existing features, such as Instant Actions in the BlackBerry Hub and Meeting Mode in the Calendar app.
BlackBerry Blend
The power of BlackBerry, now on your computer and tablet! With BlackBerry Blend you can access and use your work and personal email and instant messages, files, and certain apps on a computer or a tablet the same way you would use them on your BlackBerry device.
To download and learn more about BlackBerry Blend, visit www.blackberry.com/BlackBerryBlend.
Related information
About pairing and connecting your device to a computer or tablet,203 About BlackBerry Blend,268 Disconnect your device from BlackBerry Blend,269
BlackBerry Assistant
The BlackBerry Assistant app makes it even easier for you to multi-task using your BlackBerry device! With the BlackBerry Assistant app, you can perform a variety of everyday tasks by talking or typing in natural language.
When you say or type a request, the Internet, and provide a response.
Using the BlackBerry Assistant app you can start a BBM chat, make a phone call, send an email message, or add an event to your calendar. You can also update your status in social networking apps, and search for directions, weather forecasts, information about restaurants or shopping, and more.
Related information
About the BlackBerry Assistant,214
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BlackBerry Assistant app can perform your request, search your device, or search the
User Guide Setup and basics
Learn what you can say or type in the BlackBerry Assistant,217 Things you can do with the BlackBerry Assistant,215
Updated look and feel
Splashes of color, flattened buttons and screen layouts, and new wallpaper and icons – these are some of the elements you will notice with the fresh new look of
Modernized visual elements help you navigate your BlackBerry device and improve your productivity within apps. In the apps installed with the BlackBerry 10 OS, the action bar at the bottom of the screen uses color to highlight the next, or next best action. Icons for key tasks remain visible in the action bar to help you stay productive and get work done. In some apps, for example Adobe Reader, the action bar disappears when you scroll, giving you a full-screen view of the content.
On the home screen you can see your open apps, and when you swipe left you can see all your apps. By default, when no apps are open, the home screen displays only your wallpaper. Also, there is no restriction on the number of apps you can add to folders on the home screen.
Related information
Set your wallpaper,179 Add folders to the home screen,212 Turn off icon labels in the action bar,180
BlackBerry 10 OS version 10.3.1.
Android apps
Get apps and games designed for Android devices and install them on your BlackBerry device from the Amazon Appstore! Your device uses BlackBerry Guardian to check the integrity of the Android apps you download to your device. BlackBerry
Guardian can warn you if the app is potentially harmful to your device or data, and gives you the option to cancel or continue the installation.
Android apps that you download to your device are closely integrated with the BlackBerry 10 OS. When you tap the share icon in an device (for example, BBM contacts) or share the information with another app (for example, the BlackBerry Remember app). Also, on the Accounts screen, you can view accounts that are associated with some Android apps that you download to your device.
Related information
Downloading and installing Android apps from the Amazon Appstore,239 Change your Android app installation settings,240
Android app, you can share the Android app content with contacts that are associated with other apps on your
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User Guide Setup and basics
Battery
Improvements have been made to the BlackBerry 10 OS to help improve the life of the battery in your BlackBerry device so that your device is ready to perform when you are.
Battery Saving Mode lets you set options to conserve battery power. By default, when your device is in Battery Saving Mode, the device reduces the brightness of the screen and doesn't turn on the screen when it receives notifications.
You can also turn off the Run When Minimized app permission so that when you minimize an app it doesn't continue to consume battery power.
Related information
Using Battery Saving Mode,139 Advanced interactions,31 Change or view app permissions,283
BlackBerry Hub
With a single tap, BlackBerry Hub Instant Actions let you quickly sort and manage messages in the list view of the BlackBerry Hub! From the BlackBerry Hub, you can file sent email messages, set how frequently an IMAP account syncs with your BlackBerry device, download and save all the attachments in an email message with a single tap, delete the text of the original email when you reply, and automatically save a draft version of an email message by leaving the BlackBerry Hub.
In the BlackBerry Hub, you can also set the amount of content that is downloaded in your email messages when your device is connected to the wireless network and while roaming. You can view preview text for each email when you use the Conversation display style, forward a PIN message as an email, and set separate automatic replies for your internal and external contacts.
The BlackBerry Hub has been updated to improve the relevance of suggested contacts. The BlackBerry Hub suggests contacts that are associated with the email account you are sending the email from and contacts that you have communicated with in the last 60 days.
Related information
Manage your messages with BlackBerry Hub Instant Actions,77 File an email,76 Add an IMAP or POP email account,67 Download attachments in a message,73 Reply to or forward an email,74 Download only partial text in email,86 Change how messages are displayed in the BlackBerry Hub,87 Forward a PIN message as an email,76
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User Guide Setup and basics
Set an out-of-office reply,85
Calendar
The Calendar app now has an Agenda view and a Meeting Mode feature. The Agenda view lets you see your appointments and tasks for the week. The Meeting Mode feature automatically changes the notification behavior of your BlackBerry device when the device detects that you have a meeting or an event scheduled in the Calendar app. For example, you can set Meeting Mode to automatically turn off all notifications or notify you for phone calls only when you are in a meeting. When the meeting ends, your notifications return to your normal settings.
Reminder notifications for events in the Calendar app have a fresh new look! From an event reminder, you can notify the meeting organizer that you will be late, locate the meeting using BlackBerry Maps, set a custom snooze time instead of the default snooze time, or join a conference call. If you have multiple events in your Calendar that start at the same time, all of the events display in one reminder notification.
The Calendar app is more closely integrated with the BlackBerry Remember app. You can create a task in the Calendar app, and view that task in both the Calendar app and the BlackBerry Remember app.
Related information
View your events,219 Enable Meeting Mode,225 Add a task to the Calendar app,221
Contacts
If you add a Microsoft Exchange email account to your BlackBerry device, you can choose the Contact folders that are set up in Microsoft Exchange that you want to sync with your device. You can also touch and hold contact information, such as an address, phone number, or email address, and quickly copy it so that you can paste it into another app.
Related information
Sync Microsoft Exchange contact folders,88
BlackBerry Remember
The BlackBerry Remember app lets you quickly filter information by tapping the Tasks or Notes tab at the top of the screen. You can set Tasks or Notes as your default view and search for an existing task or note. You can group tasks into task lists, group notes into folders, and use tags to categorize tasks and notes.
The BlackBerry Remember app is more closely integrated with the Calendar app. You can create a task in the BlackBerry Remember app, and view that task in both the BlackBerry Remember app and the Calendar app.
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User Guide Setup and basics
Related information
Change the default view in the Remember app,275 Search for an entry in the Remember app,274 Create a folder or task list in the Remember app,270 Add tags to an entry,271
BlackBerry Balance
If your BlackBerry device uses BlackBerry Balance technology, a Camera app is now available in your work space. Pictures and videos taken using the Camera app in your work space are saved in the camera and videos folders in your work space.
A separate Camera app is still available in your personal space that saves pictures and videos in your personal space.
Related information
Where is my picture that I just took?,267
Notifications and ringtones
Ringtones that were previously available only on BlackBerry devices running BlackBerry 7.1 or earlier are now available on your device!
Notification profiles control the sound, volume, vibration, and LED color of your notifications. You can set notifications by application, contact, and messaging account. You can customize the predefined notification profiles available on your device and create new profiles. You can even create custom notification profiles for your contacts. Also, if you switch from a device running BlackBerry 7.1 or earlier, you can import your custom notification profiles when you complete the device switch process.
Related information
Change your ringtone,56 Edit your notification profiles,55 Add notification profiles to your device,55
Camera
The camera might not be available depending on your device model. The Camera app lets you snap a picture, record a video, and switch between the front and back cameras from the main
screen. You can even take a picture while recording a video!
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User Guide Setup and basics
By default, the Camera app detects the conditions of the scene you want to take a picture or video of, and suggests the settings to use. Automatic suggestions allow you to focus less on the Camera app and more on capturing the moment! And, if you take a picture using Time Shift mode, you now have the option to save the picture and edit it later.
The Camera app also has new menu options. You can create a panoramic image, and you can set a higher frame rate (60 fps) when recording a video, which is useful when recording fast-moving objects.
If your BlackBerry device uses BlackBerry Balance technology, a Camera app is now also available in your work space.
Related information
Take a picture while recording a video,100 Turn off the Auto Suggest feature,103 Edit Time Shift pictures later,101 Take a panoramic picture,100
BlackBerry Story Maker
The BlackBerry Story Maker app takes the work out of making picture and video collections by grouping the pictures and videos on your BlackBerry device by date, time, or location. BlackBerry Story Maker presents stories to you in the Date view of the Pictures app. viewed, recently viewed, and recently added.
From the BlackBerry Story Maker app, you can easily add favorite pictures and videos to your stories. You can also personalize your stories by changing the theme and editing the pictures and music before sharing the stories with your friends, colleagues, and family.
Related information
Editing stories in BlackBerry Story Maker,123 Add to or delete media from an existing story,123
BlackBerry Story Maker can also suggest stories based on pictures and videos that are favorites, most
Pictures
The Map feature in the Pictures app lets you see the locations where you have taken pictures. With a quick tap on the map, you can view all of your pictures from that location!
The Pictures app also now lets you mark pictures that you want to be able to hide. After you select the pictures that you want to be able to hide, before you pass your BlackBerry device to a friend or coworker, with a quick swipe and tap, you can hide the pictures that you selected.
You can change how pictures are organized within albums in the Pictures app. By default, the Pictures app displays newer pictures before older pictures. The Favorites view lets you quickly see your favorite pictures.
The Pictures app is more closely integrated with the BlackBerry Story Maker app. You can quickly send pictures to BlackBerry Story Maker to create a story or add to an existing story. By default, the BlackBerry Story Maker app creates
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User Guide Setup and basics
automatic stories that appear across the top of your picture collections. You can turn off automatic story creation from the Pictures app.
Related information
About automatic stories,108 Set how pictures are organized in albums,112 Add a picture to the Favorites screen,112 Add a picture to BlackBerry Story Maker,109 Hide a picture from view,110 View your pictures on a map,110
Videos
When you open the Videos app, videos that you recently added or played appear across the top of the screen. The Favorites view lets you quickly see your favorite videos. And you can edit your videos so that the video, or part of the video, plays in slow motion. You can also adjust the quality of the sound in your videos by changing the equalizer options.
The Videos app is more closely integrated with the BlackBerry Story Maker app. You can quickly send videos to BlackBerry Story Maker to create a story or add to an existing story.
Related information
Add a video to the Favorites screen,121 Add a video to BlackBerry Story Maker,120 Add slow motion to a video,119 Turn on the equalizer in videos,122
Music
A marquee banner is displayed at the top of the Music app. The marquee banner gives you details about the song that is currently playing, and lets you play, pause, and change the song. Also new in the Music app is a Favorites view which lets you quickly see your favorite songs. You can also adjust the quality of the sound played by the Music app by changing the equalizer options.
Related information
Add a song to the Favorites screen,116 Turn on the equalizer in the Music app,116
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User Guide Setup and basics
Device Monitor
To help you track your data usage, the Device Monitor screen lets you see the total amount of data used by your BlackBerry device, including data usage while roaming, and the total amount of data used by the apps on your device. You can also specify limits and set notifications that are displayed on the device to help you monitor the amount of data you use.
Related information
Monitor your wireless data usage,165 Manage your mobile data settings,148 Set a monthly data limit notification,148
Settings menus
A new gesture lets you open the Quick Settings menu when you are in an app. Use two fingers to swipe down from the top of the screen to open the Quick Settings menu.
You can now rearrange the options in the Settings menu and move options that you access frequently to the top of the Setting menu to make them more accessible to you.
Related information
Customize your device settings,129 Show the menus,27
Advanced interactions
Advanced interactions are designed to help you do things faster. Advanced interactions let you control the behavior of your BlackBerry device when you move it in a certain manner. For example, you can set up your device so that the screen turns off and the device goes into standby mode when you place the device face down on a flat surface.
Related information
Advanced interactions,31
Security
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User Guide Setup and basics
To improve the security of information on your BlackBerry device, you can control what appears in notifications on the screen when your device is locked. For example, you can change your settings so that only the name of the sender of a message appears; the subject line and other message details are not displayed. You can also change your wallpaper settings so that a different wallpaper is displayed when your device is locked.
Related information
About Lock Screen Notifications,60 Set Lock Screen Notifications to only display the sender info,60 Set your wallpaper,179

Your device at a glance

1. Headset jack
2. Lock screen (Press); Power on/off (Press and hold); Reset (Press and hold for 10 seconds)
3. Front camera
4. Notification LED
5. Volume up
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User Guide Setup and basics
6. Mute (Press); BlackBerry Assistant (Press and hold)
7. Volume down
8. USB port
9. Door to access the micro SIM card slot and the media card slot

What's different about the BlackBerry 10 OS?

If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other BlackBerry devices. Find information about the home screen, settings, messages, and apps. Learn where to find your phone number and PIN and find out how to search.
How do I get back to the home screen?
To get back to the home screen at any time, swipe up from the bottom of the screen.
How do I get to the menu?
There is no Menu key ( ) on your BlackBerry 10 device. You can find more features and options by exploring the menus.
To see more actions that you can perform in an app, tap or .
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User Guide Setup and basics
How do I change my settings and options?
Do any of the following:
• To find the settings and help for an app, swipe down from the top of the screen.
• To find the settings for the device, on the home screen, swipe down from the top of screen. Tap Settings.
Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Tap Settings.
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User Guide Setup and basics
Where is my email or other messages?
All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device.
You can peek at the BlackBerry Hub or open it from anywhere on your device. From the bottom of the screen, slide your finger up and to the right.
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User Guide Setup and basics
Where are the phone keys and my notification settings?
Phone keys
To answer a call, touch the circle at the bottom of the screen and slide your finger to the left. Release your finger when the circle covers .
To decline a call, touch the circle at the bottom of the screen and slide your finger to the right. Release your finger when the circle covers .
To make a call, in the Phone app, tap . Type a number. Tap Call.
Notification settings
To change a notification setting, on the home screen, swipe down from the top of the screen. Tap Settings >
Notifications. You can customize a profile, set a custom ring tone or notification for a contact, or create a profile.
: To turn on All Alerts Off mode quickly, on the home screen, swipe down from the top of the screen. Tap .
Tip
Where are my apps?
Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the BlackBerry World storefront, you can check if your old apps are available on the My World screen or find new apps.
How do I edit or move text?
There is no trackpad or trackball on your BlackBerry 10 device. You can use the touch screen to select, cut, copy, and paste text or move the cursor.
Select text
Touch and hold a character or word.
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User Guide Setup and basics
• To cancel your selection, tap anywhere on the screen.
• To change your text selection, drag the handles.
Move text
1. Touch and hold your finger on a word or in a text field.
2. Release your finger from the screen.
3. Tap an option. Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to
avoid selecting it.
Move the cursor
1. Tap a word or text field to show the cursor.
2. Do any of the following:
• To move the cursor to another spot, drag the circle.
• To move the cursor one character at a time, tap the top, bottom, left or right of the circle.
: Make sure that you place your finger on the outer part of the circle so that you can still see the cursor.
Tip
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User Guide Setup and basics
Where are my tasks, memos, and voice notes?
• If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos, and voice notes should be in the new BlackBerry Remember app.
• If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.
Where do I find my files?
You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal app, or displaying confidential work data during a BBM Video chat. To switch spaces, drag your finger down on the middle of the home screen and tap Personal or Work.
Where can I find my device info and passwords?
Where can I find my PIN?
In BBM, tap your profile picture. On your profile page, your PIN appears under your barcode. In an email or text message, you can also type mypin to display your PIN.
How do I find my own phone number?
On the home screen, tap . In the Calls or Contact view, in the center of the screen, swipe down, and your phone number appears at the top of the screen. In an email or text message, you can also type mynumber to display your
phone number.
Where can I find details about my device software version and hardware?
On the home screen, swipe down from the top of the screen. Tap Settings > About. To change the type of information displayed, tap an option in the drop-down list.
In a message, note, or task, you can type myver followed by a space, to see your device model and the BlackBerry 10 OS version it is running. This feature might not be supported by your input language.
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User Guide Setup and basics
How do I search?
If you want to find something on your BlackBerry device, such as a message, a song, or an app, or if you want to search the Internet, you can say or type your search in the BlackBerry Assistant. To open the BlackBerry Assistant, on the home
screen, tap .
What is BlackBerry Link?
BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your BlackBerry device to your computer.
BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac
option.

Notification icons

The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the indicator appears on the notification icon. You can peek at your notifications by sliding your finger up from the bottom of the screen from anywhere on your BlackBerry device.
Icon
Description
Email message
Text message
BBM message
Facebook message
Twitter message
LinkedIn message
Phone call
Voice mail message
Notification messages from apps and services such as BlackBerry World
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User Guide Setup and basics

Menu icons

Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to avoid selecting it.
Here's a description of the most common menu icons:
Icon Description
Open a menu of actions
Open a list of ways to navigate or filter information
Compose a message
View attachments
Share an item, such as a picture, with someone
Reply to an email
Reply to all recipients of an email
Forward an email
Record a voice note
Add a new entry in the Remember app and the Calendar app

Setting up your device

To set up your BlackBerry 10 device, you need a micro SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact your service provider.
If you want more storage for pictures, videos, music, and documents, insert a media card (microSD card). When you're ready, open the Setup app. This app helps you transfer content from your old device, and add your email,
BBM, instant messaging, and social networking accounts.
Insert the SIM card
CAUTION
not insert a SIM card adapter into your device.
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: Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage to your device, do
User Guide Setup and basics
Depending on your service provider and where you purchased your BlackBerry device, the SIM card might already be inserted.
Open the door on the left side of your device.
1.
With the metal contacts facing away from you, insert the micro SIM card into the top slot as shown.
2.
Insert a media card
Open the door on the left side of your device.
1.
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User Guide Setup and basics
With the metal contacts facing away from you, insert the media card (microSD card) into the bottom slot.
2.
Set up your device using the Setup app
Tip: A network connection is required for some of the features within the Setup app. You can use the Setup app to do any of the following:
• Learn about new features and view tutorials to learn about gestures and keys
• Add your email, BBM, instant messaging, and social networking accounts
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User Guide Setup and basics
• Learn how to transfer content from your old device
• Customize your sounds and notifications
• Set a password for your device
• Set up payment options for purchases from the BlackBerry World storefront
• Customize your device settings
The Setup app prompts you to sign in with your existing BlackBerry ID and allows you to create a new one. If you aren't sure whether you already have a
To open the Setup app, on the home screen, tap .
BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.

Using gestures

Take a moment to find out how to navigate your BlackBerry device using touch screen gestures. You can also learn gestures to help you do things more quickly.
Move around the home screen
To become familiar with the home screen, try using the following gestures.
To get back to the home screen at any time, swipe up from the bottom of the screen.
1.
To see your messages in the BlackBerry Hub, slide your finger from left to right.
2.
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User Guide Setup and basics
To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your
3.
finger from right to left.
Peek at the BlackBerry Hub
To see your messages, you can peek at the BlackBerry Hub, or open it, from anywhere on your BlackBerry device.
From the bottom of the screen, slide your finger up and to the right.
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User Guide Setup and basics
Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down.
Show the menus
You can find features, options, and help by exploring the menus.
Do any of the following:
• To see more actions that you can perform in an app, tap or .
• To see more actions for a specific item, such as a song or picture, touch and hold the item. Tip: To see the names of the icons that appear on the right side of the screen, touch and hold the icon. Slide your finger
off the icon to avoid selecting it.
• To find the settings and help for an app, swipe down from the top of the screen.
• To find the settings for the device, on the home screen, swipe down from the top of screen.
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User Guide Setup and basics
Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen.
Scroll and move between items
Slide your finger to scroll through a list, pan a webpage, or move between pictures.
Do any of the following:
• To scroll, slide your finger up and down.
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User Guide Setup and basics
• To move between the BlackBerry Hub and your apps, slide your finger left and right.
Use a slider
If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook.
On the slider, drag the slider handle.
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User Guide Setup and basics
Select items
Do any of the following:
• To select an item, simply tap it. If the item can be opened, it opens.
• To highlight an item without opening it, touch and hold the item.
• To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and tap more items. To clear an item, tap it again.
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