Bizhub C258, C308, C458, C558, C658 Troubleshooting Manual

Name: Bizhub C258
Brand: Bizhub
SKU: 19739337
Rating: 4.3 (3 reviews)

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4.3 (3)

Troubleshooting Guide

Best Practices

bizhub 8 Series

201802

Table of Contents

The Initial Operation During MFP Start-up ..................................................................................................... 2

bizhub C258/C308/C36 8/ C458/C558/C658/ 308/ 36 8/ 458/ 558 Troubleshooting Guide .............................. 6

Boot-Up Issue ................................................................................................................................................ 6

Error Code Issue ........................................................................................................................................... 7

Firmware Issue .............................................................................................................................................. 8

C-DFA0 (ASIC image access failure) .......................................................................................................... 11

Paper full message on the exit tray 1 ........................................................................................................... 12

The speaker volume was difficult to hear ..................................................................................................... 14

Fusing offset image ..................................................................................................................................... 14

Frequent jam code J20-01, J20-02 (misfeed, vertical transport section) ..................................................... 16

Notice of setting the FK-513/514/515 .......................................................................................................... 17

Installation of the FK-514 is difficult ............................................................................................................. 18

No Fax Reception ........................................................................................................................................ 19

Handling instruction for SC-508 ................................................................................................................... 20

How to Safely Rem ov e an EEPR OM ........................................................................................................... 21

Self-Diagnostic Function (KBA01400523) ................................................................................................... 23

C9401 Refresh-Models ONLY (KBA00034462) ........................................................................................... 26

How to Obtain Log Files from the MFP (KBA00032414) ............................................................................. 27

How do I confirm that the content in a Log gathered is correct? (KBA00035540)........................................ 40

MFP Log Acquisition Tool ............................................................................................................................ 46

How can I check if my software switches are set to factory settings? (KBA00035539) ............................... 47

No.

Boot up Process

PWB

Boards

Operation Panel

Status of LEDs

Operation Panel

Malfunction/ Probable

Cause

Corrective Action

Boot Diagnosis

(Turn Main SW on while

pushing power key)

The Initial Opera tion during MFP Start up

Turn ON Main Power SW

Startup Boot program on SPI Flash

MFPB (SPI-Flash)

Black Screen

No LED’s are turned on.

Black Screen

Remains Black screen [Probable Cause]

 Power is NOT supplied  Contact failure of Option

DIMM

MFPB Failure Op Panel contact failure

1. Check the power supply

2. When the Option DIMM is installed, disconnect it and check if the machine boots up.

3. Check the connector between MFPB- Operation Panel

4. Replace the MFPB

5. Replace the Op Panel cable

6. Replace the Op panel unit

<START> Initialize DIMM, RTC, TPM

MFPB (CPU-> DIMM, RTC, TPM)

No.

Boot up Process

PWB

Boards

Operation Panel

Status of LEDs

Operation Panel

Malfunction/ Probable

Cause

Corrective Action

4 5

 Contact failure of Option

 Contact failure of eMMC

2. Reinstall eMMC board

4. Replace the MFPB

6 <START>

MFPB

into DIMM

board)

MFPB

[Probable Cause]

<START>

Screen does not switch to

When option DIMM is installed,

<END> Initialize DIMM, RTC, TPM

Check option DIMM

Download Boot program into DIMM

<END> download Boot program

<START> Download FW from eMMC into DIMM

MFPB (CPU --> DIMM, RTC, TPM)

MFPB< -- >

Option DIMM

(SPI-Flash> DIMM on board)

MFPB (SPI-Flash> DIMM on

eMMC --> MFPB (eMMC --> DIMM on

Two Bars

LED of Start Key turns Orange and LED of Power Key turns as follows.

Installed: Purple Not Installed: Orange

Two Bars

LED of Power Key: ON Data Indicator lamp: OFF

[Probable Cause]

DIMM  SPI-Flash or DIMM on MFPB

1. When option DIMM is installed, disconnect it and check if the machine boots up. If the machine boots up, reinstall Option DIMM or replace one.

3. Download the FW

5. Replace the eMMC board.

<END> download FW from eMMC into DIMM

10 Startup FW

on DIMM

FW Initialization

eMMC --> MFPB (eMMC --> DIMM on

(DIMM on board)

MFPB

Data indicator lamp turns

ON.

4 Bars

Data indicator lamp turns ON, but the screen does not switch to “4 bars” screen.

 DIMM on MFPB failure

Boot up screen. [Probable Cause]

 MFPB failure

1. Download the FW.

2. Replace the MFPB.

disconnect it and check if the MFP boots up. If the MFP boots up, reinstall the option DIMM again or replace it.

No.

Boot up Process

PWB

Boards

Operation Panel

Status of LEDs

Operation Panel

Malfunction/ Probable

Cause

Corrective Action

(Boot up screen)

Indicator lamp turn OFF

(Boot up screen)

[Probable Cause]

then disconnect & connect it.

<END> FW Initialization

<START> Initial communication to HDD

<START> Initial communication to ENG (Printer)

MFPB

MFPB<- -> HDD

MFPB <--> MFPB

KM’s Logo and 5 Bars

LED of Power Key & Data

KM’s Logo and 5 Bars

Remain Boot up screen

 Connection with CCD board failure

 MFPB failure  HDD failure

1. Check the connector between CCD board - MFPB for proper connection.

2. Check the connector on MFPB from CCD board.

3. Check the HDD SATA cable,

<START> Initial communication to CCD Board

<END> Initial communication to ENG (Printer)

<END> Initial communication to CCD Board

MFPB < -- > CCD Board

MFPB < -- > MFPB

MFPB < -- > CCD Board

4. Download the FW

5. Replace the MFPB

No.

Boot up Process

PWB Boards

Operation Panel

Status of LEDs

Operation Panel

Malfunction/ Probable

Cause

Corrective Action

C-D271

C-6901

<END> Initial communication to HDD

<START>

Initial communication to FAX board

MFPB < -- > HDD

MFPB < -- > FAX board

LED of Start Key turns Blue.

The Self diagnostic screen is displayed after Boot diagnosis.

Trouble Code is displayed. [Probable Cause] C-FA14 or C-D**

 Connection failure of HDD

 HDD failure

C-B003  Connection failure of FAX board  FAX board failure

C-6753  Connection failure of DSIPB  DSIPB failure

Refer to the Service manual for corrective actions to each Trouble Code.

<END>

Initial communication to FAX board

<START>

Initial Network settings

<END>

Initial Network settings

MFPB < -- > FAX board

 Connection failure of Option DIMM  Option DIMM failure

MFPB

 Connection failure of DSC board  DSC board failure

MFPB

bizhub C258/C308/C368/C458/C558/C658 Troubleshooting Guide

This troubleshooting guide has been developed to assist field service representatives. The goal is to reduce down time, avoid multiple service calls, avoid unnecessary parts replacement, and increase dependability. Common steps will be covered if the MFP experiences operational issues in the following areas:

• Boot Up Issue

• Error Code Issue

• Firmware

BOOT UP ISSUE

1. If the 8 series MFP is LOCKED during the boot sequence, follow the steps below.

A. Power off the main switch, wait 10 seconds, power the MFP back on while holding down the sub power

switch on the op-panel. Wait for a “beep” and then release the sub power switch. The op-panel should display the Self Diagnostics mode. Press the start button when it turns blue. Once the diagnos ti cs has completed, look for any “NG” results.

When the machine is stuck at any pillar during boot up, always remove all accessories from the main body. (DF, Finisher, and any optional paper trays)

2. Understanding the “phases or timing of the boot process

• Specific boot-up processes tak e plac e at eac h pil l ar . o First Pillar

 Machine starts boot cycle and verifies the firmware file.

o Second Pillar

 Machine memory check (standard onboard memory, DIMM, ASIC777, ASIC30EFI,

ASIC777 DS board)

 Scanner moves and initializes, energizes scan lights

o Third Pillar

 Accesses EMMCB board

o Fifth Pillar

 Scanner homes and exposure lamp calibrates

3. Many faults are attributed to the MFPB, however, many times the MFPB doesn’t need to be replaced.

• MFP board replacement

• Before replacing an MFPB, perform the following:

o Reseat all connectors o Check DCPU for all 24v, 12v, and 5v outputs o Reload/update firmware o Always reference and follow the installation instructions that accompany new firmware.

bizhub C258/C308/C368/C458/C558/C658 Troubleshooting Guide

BOOT UP ISSUE (Cont.)

4. If the MFPB actually needs to be replaced, it may be necessary to flash the machine with the reset tar file

“a789be.tar” if it was a “repaired” or “cleansed” board. See below regarding how a repaired board will be labelled.

ERROR CODE ISSUE

1. CD0010/CD0011/CFA14 errors.

• Reference Bulletin 10072

o Use firmware o Recovery GXX-A8 o Preventive GXX-B0

• GC1-A7 has been released addressing CFA14

o Always reference and follow the installation instructions that accompany new firmware.

2. CC-163/CC-164

• With the repaired MFPB installed in the machine, please do the following

o Flash the machine with G00-16 firmware o Put GG9-84 firmware on USB drive, hold down the Reset button, (C258/C308/C368 only) o Go through the screen calibration o When firmware screen appears, at the bottom right you will see Boot Rom, select it and update boot

Rom only.

o Remove USB drive and boot machine.

Note:

If EEproms have also been replaced, you may need the original CSV file to recover from this condition. Please call the contact support Center (CSC)

bizhub C258/C308/C368/C458/C558/C658 Troubleshooting Guide

FIRMWARE ISSUE

1. USB sticks suitable for use for F/W upgrades.

• Bulletin 10072 has a link for approved USB drives KBA00026635 for list.

• Unable to load firmware reference KBA 00 026634

CAUSE: Incorrect placement of front USB cable and/or incorrect procedure for loading firmware. SOLUTION: Check placement of “Front USB” cable

First four digits of the serial number

A7PU

A7PY

[Machine]

6 6 [Type]

Serial Number

Machine

Type

A79J 9 7

A79K 9 9

A79M 9 0

A7PU 6 1

A7PY 6 2

A7R0 6 D

bizhub C258/C308/C368/C458/C558/C658 Troubleshooting Guide

FIRMWARE ISSUE (Cont.)

After cable is checked for proper position, perform the following:

1. Prepare USB drive, (This procedure outlines how to load a single version.)

A. Format USB drive in FAT 32. See attached instructions. B. Extract the firmware onto the PC. C. Copy the entire “FW0002” folder to the root of the USB drive.

2. Firmware upgrades

• Failure to perform firmware upgrades correctly can result in corrupt MFPB. o Always reference and follow the installation instructions that accompany new firmware.

3. When flashing firmww are or replacing the MFPB, always check and set the [Machine] and [Type] as listed below.

Enter [Machine] and [Type] information according to the following table. Then touch [Fix].

Note: The [Machine] and [Type] values should be set by referencing the first four digits of the MFP’s “Serial Number” located on the serial number plate on the back of the machine (not the model).

bizhub C258/C308/C368/C458/C558/C658 Troubleshooting Guide

4. When replacing EEproms for any reason, load base 16 firmware followed by every base firmware after that. .

5. In Service mode, before replacing the transfer belt and fusing unit, clear the counters. Note: Since the counters will be cleared when the EEprom is replaced with a new one, replace the following with

new parts:

• Developing Units Y,M,C,K

• Drum Units Y, M, C, K

• Toner Cartridge Y, M, C, K

• Transfer Belt

• Fusing Unit

• Transfer roller

6. Perform the following adjustments in this order (Service manual 5.4.4)

Note: Ensure the front door is open.

Note:

Conduct the readjustments listed above before starting the initial warm-up operation, after replacing the EEproms.

C-DFA0 (ASIC image access failure)

1. Symptom Trouble Code C-DFA0 (ASIC image access failure) occurs frequently in machine setting up.

Procedure

A. Touch “Auto Stop Position Adjustment” in the ADF/ Service Mode. B. Perform the items listed below many times.

• Sub Scanning Direction 1-side

• Sub Scanning Direction 2-side

• Main Scanning Direction (Front)

• Main Scanning Direction (Back)

C. After performing the items listed above, make a copy. D. Trouble code C-DFA0 con ti nues t o occ ur .

2. Cause Firmware (FW) bug Trouble code C-DFA0 occurred when error bit appeared in the FW.

3. Measures 3-1 Counter measure Turn off the main power SW and wait for 10 seconds or more before turning on.

3-2 Preventive measure The firmware was modified and released on the CSES site. DLBT1509417EN

4. Model DF-629/DF-704

bizhub C258/C308/C368

Paper full Message on exit tray 1

1. Symptom There is a possibility that paper full message appears for exit tray 1

bizhub C258/C308/C368

2. Cause

Condition:

C368/C308/C258 and JS-506 combination, using upper side tray for JS-506 Using paper: Kan net pa per ( A4: 64g/m2) Japanese paper

The paper with low rigidity would not discharge to the upper exit tray. The paper would stop in the vicinity of the paper exit roller. An over capacity condition resulted after several sheets were discharged.

3. Measures Modify the two-upper (centered) paper exit rollers on the upper side. To improve paper conveyance so paper does not stop in the vicinity of the paper exit roller.

bizhub C258/C308/C368

4. Model C368/C308/C258/+JS-506

The PMN (Parts Modification Notice) was issued to the field. PMN # KOM16121

The speaker volume was difficult to hear

1. Symptom The speaker volume was difficult to hear from this machine when the bank balance was checked by on-hook mode.

2. Cause The output signal is different from the Fax modem and the C384 series and could not be amplified to the maximum level. The speaker volume was difficult to hear when the signal output changed.

3. Measures To modify the 3 resistor (R358, R361, and R1301) values on the MFP board, as a result, to improve the speaker volume.

4. Model C368/C308/C258

The PMN (parts Modification Notice) was issued to the field. PMN # KOM162399, BEU only: KOM162253

Fusing offset image

1. Symptom Fusing offset image

Condition

• Finisher not installed

• Sleep Mode Settings: Yes

• Tray: 1

• Paper: A4 LEF, 140mm solid color has leading edge on A4 LEF.

Procedure

A. When this machine enters sleep mode and the cooling fan stops after 3.5 s econds, a print job is sent from

a PC.

B. The Fusing offset image occurs.

2. Cause

• Firmware bug

• The fusing rollers are warming up in retraction mode

• The print job is sent to the machine from the PC when the fusing roller is warming for 300ms.

• The problem condition is during the following modes:

Tray

o PC printing o Fax received and return to low power mode

bizhub C258/C308/C368

3. Measures 3-1 Counter measure

A. Input #13 Engine FW DipSW B. Access Service mode C. Access Enhanced security mode. (*1) D. Set #13 Engine DipSW. (*2)

(*1) Enhanced security mode: Press the “Stop key” -> “0 ’ -> “C” while in service mode. (*2) Engine FW DipSW: Press the “System 2” -> “Engine FW DipSW” -> 13. Turn OFF/ON the main power switch, SW1.

3-2 Preventive measure

• The modified FW (Special FW) released the end of October, 2016.

DLBT1615717EN

• The modified FW (MR FW) released the end of January, 2017.

DLBT1617775EN #82

4. Model

C368/C308/C258

bizhub C258/C308/C368

Frequent jam code(s) J20-01, J20-02 (Misfeed at vertical transport section)

1. Symptom When the claw of the cover (A161160403) was damaged, error code J20-01, j20-02 occurs frequently.

2. Cause The claw for the cover doesn’t get damaged under normal use, but prolonged use with repeated opening/closing the vertical transport door, the claw may become damaged over time.

3. Measures The claw has been modified as illustrated below.

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