Consumer states unit will not spray to the floor and no spray
from the upholstery tool…………………………………………………….Page 2
Consumer states no or low suction…………………….…………………..Page 8
Consumer states unit will spray through the hose, but not to
the floor…………………………………………………………………………Page 11
Consumer states unit will spray at the floor, but not through the
upholstery hose………………………………………………………………Page 12
Consumer states unit is releasing too much solution or only
Shampoo……………………………………………………………………….Page 13
Consumer states unit will not release any shampoo…………………….Page 14
Consumer states no suction through the upholstery hose but does
have suction at the floor…………………………………..………………......Page 16
Consumer states the water that is sprayed out is not hot…………....…Page 17
Consumer states the brush roller will not turn…………………………...Page 18
Consumer states the unit has no power……………………………………Page 21
Consumer states the unit drags on carpet………………………………..Page 22
Consumer States the Tank-In-Tank is leaking at base of the
tank……………………………………………………………………...………Page 23
Consumer states unit is very noisy…………………………………….….Page 24
Consumer states unit will not spray to the floor and no spray from the
upholstery tool
Solution 1:
Solution 1:
The Red float door inside lid of 2-in-1 Tank may have closed as a result of the Tank being full of dirty
water and needs to be emptied and refilled with clean water, or bumping an object or moving machine
back and forth too quickly. When this happens the red Water Level Indicator will rise and create a shut
off mechanism over the hole where red Lint Filter Basket sits to prevent water getting into motor area.
If this occurs, remove the 2-in1 Tank from the machine.
Lift grey latch at back of tank to remove Tank Lid
Ensure that the red Water Indicator inside the Tank Lid is sitting away from the red Lint Filter Basket
inside and remove any debris from the red lint filter basket (it can be removed and rinsed in hot tap
water if necessary). Is there spray now?
Has Tank-in-tank been emptied and refilled and has the SmartMix (solution) bottle been filled with solution?
No, empty and refill water tank and
fill SmartMix bottle (solution bottle)
with Bissell Solution, problem solved
Tank-in-Tank may not be seated in machine
completely. Switch power switch OFF (O).
Yes
Remove Tank-in-Tank Assembly from machine.
Ensure Tank Lid is securely hooked into grove on front lip
of Tank and lock into place by lifting grey latch located on
back of Tank over and down until it ‘clicks’ into
lace.
No Yes, problem solved
The Pump may have lost prime
To re-prime pump switch power switch OFF (O). Hold Trigger on handle in for 1 minute.
Turn machine back ON (l). Wait 1 minute, then press Spray Trigger. Does it spray now?
Is the black o-shaped ring on the SmartMix cap insert fitted securely over the straw?
Remove SmartMix bottle from unit
No, tighten o-shaped ring securely over straw, problem solved
Is there liquid in the SmartMix reservoir?
Yes
Check the black and red tank gasket on the SmartMix bottle
cap and on the bottom of the Tank-in-Tank. Is gasket lodged in
base of unit or has it been lost?
No
Remove tank-in-tank assemble from unit.
Turn tank-in tank upside down. On the bottom of tank there is a red and black valve. Hold
the tank upright and push in the black X valve. Does water come through the X
Yes, proceed to solution 4
Solution 2:
Yes, reattach gasket by pushing the red
rounded portion over the lip of the bottom of
the Tank-in-Tank assembly or solution tank
insert or order new gasket if appropriate.
No, X valve may be blocked internally. Advise customer to call Bissell
Free Call 1800 number again and press Option 4 for spare parts and
order replacement Tank-Tank assembly
The neck of the SmartMix bottle may be
undersized, therefore the cap will not make
proper contact with the unit.
Advise customer to call Bissell Free
Call 1800 number again and press
Option 4 for spare parts and order
replacement SmartMix bottle
Switch machine OFF (O). Unplug machine from the outlet at the wall. Remove the
Tank-Tank Assembly & SmartMix Solution Bottle from the machine
Using a Phillips Head Screw Driver, unscrew the screw just above the front nozzle and remove it.
Check Small Brush Belt to ensure it is in place
How?
Turn the machine on its side so that the belt access area is facing upwards.
Making sure the cord side of the machine is facing down
Remove the clear end cap by unscrewing the 2 black screws on the end cap, taking care not to
drop the screws into the unit. Also remove the 1 Silver screw in the middle of the end cap.
Remove the black Pivot Arm by gently lifting it up-and-across towards you
Locate the Small Brush Belt, has it come off the Brush end?
No, is Brush Assembly damaged, or full of debris?
No, replace end cap by
reversing the steps above
and proceed to Solution 4
Yes, remove debris and hair with soft cloth and scissors or order replacement
brush assembly if appropriate. Brush Rolls can be removed by pulling them
off the metal rods and replaced by placing them back onto the rods, making
sure one washer is on each of the rollers prior to sliding onto the rod. Be sure
to let the rod slide through the bushing to ensure proper fit. Replace end cap
by reversing the steps above, Does is spray now?
No, proceed to Solution 5
Yes, refit by reversing the steps above. If the
small Brush Belt is damaged or broken advise
customer to call Bissell Free Call 1800 number
again and press Option 4 for spare parts and
order replacement small Brush Belt
Switch machine OFF (O). Unplug machine from the outlet at the wall. Remove the
Tank-Tank Assembly & SmartMix Solution Bottle from the machine
Using a Phillips Head Screw Driver, unscrew the screw just above the front nozzle and remove it.
Turn the machine on its side so that the belt access area is facing upwards.
Making sure the cord side of the machine is facing upwards.
Check Large Brush Belt to ensure it is in place
Remove the clear end cap by unscrewing the 2 black screws on the end cap, taking care not to
drop the screws into the unit. Also remove the 1 Silver screw in the middle of the end cap.
Remove the black Pivot Arm by gently lifting it up-and-across towards you
Locate the Large Brush Belt, has it come off the Brush end?
No, is the Large Brush Belt damaged or broken?
No, refit belt and
replace end cap
as and refer
customer to
nearest Bissell
Authorised Service
Centre
Yes, Advise customer
to call Bissell Free
Call 1800 number
again and press
Option 4 for spare
parts and order
replacement large
Brush Belt
How?
Yes, refit by re-attaching the Large belt on the cogs of the
lower (bottom) brush roller.
Place black Pivot Arm in place and screw in place using the
silver screw
The Red float door inside lid of 2-in-1 Tank may have closed as a result of the Tank being full of dirty
water and needs to be emptied and refilled with clean water, or bumping an object or moving machine
back and forth too quickly. When this happens the red Water Level Indicator will rise and create a shut
off mechanism over hole where red Lint Filter Basket sits to prevent water getting into motor area.
If this occurs, remove the 2-in1 Tank from the machine.
Lift grey latch at back of tank to remove Tank Lid
Ensure that the red Water Indicator inside the Tank Lid is sitting away from the red Lint Filter Basket
inside Tank Lid as mentioned above. Is there suction now?
No Yes, problem solved
Ensure Diverter Knob located on Tank is switched to the correct setting ‘Hose Attachments if you
are using the upholstery hose or ‘Floor Cleaning’ if you are cleaning the floor. Is there suction now?