Bissell BS-9400F User Manual

Troubleshooting
Bissell ProHeat 2X Select BS-9400F
CONTENTS PAGE
Consumer states unit will not spray to the floor and no spray from the upholstery tool…………………………………………………….Page 2
Consumer states no or low suction…………………….…………………..Page 8 Consumer states unit will spray through the hose, but not to
the floor…………………………………………………………………………Page 11 Consumer states unit will spray at the floor, but not through the
upholstery hose………………………………………………………………Page 12 Consumer states unit is releasing too much solution or only
Shampoo……………………………………………………………………….Page 13
Consumer states unit will not release any shampoo…………………….Page 14 Consumer states no suction through the upholstery hose but does
have suction at the floor…………………………………..………………......Page 16
Consumer states the water that is sprayed out is not hot…………....…Page 17
Consumer states the brush roller will not turn…………………………...Page 18 Consumer states the unit has no power……………………………………Page 21 Consumer states the unit drags on carpet………………………………..Page 22 Consumer States the Tank-In-Tank is leaking at base of the
tank……………………………………………………………………...………Page 23 Consumer states unit is very noisy…………………………………….….Page 24
Consumer states unit will not spray to the floor and no spray from the
upholstery tool
Solution 1: Solution 1:
The Red float door inside lid of 2-in-1 Tank may have closed as a result of the Tank being full of dirty water and needs to be emptied and refilled with clean water, or bumping an object or moving machine back and forth too quickly. When this happens the red Water Level Indicator will rise and create a shut off mechanism over the hole where red Lint Filter Basket sits to prevent water getting into motor area.
If this occurs, remove the 2-in1 Tank from the machine.
Lift grey latch at back of tank to remove Tank Lid
Ensure that the red Water Indicator inside the Tank Lid is sitting away from the red Lint Filter Basket inside and remove any debris from the red lint filter basket (it can be removed and rinsed in hot tap water if necessary). Is there spray now?
No, proceed to Solution 2 Yes, problem solved
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Solution 2:
Has Tank-in-tank been emptied and refilled and has the SmartMix (solution) bottle been filled with solution?
No, empty and refill water tank and fill SmartMix bottle (solution bottle) with Bissell Solution, problem solved
Tank-in-Tank may not be seated in machine completely. Switch power switch OFF (O).
Yes
Remove Tank-in-Tank Assembly from machine.
Ensure Tank Lid is securely hooked into grove on front lip of Tank and lock into place by lifting grey latch located on back of Tank over and down until it ‘clicks’ into
lace.
No Yes, problem solved
The Pump may have lost prime
To re-prime pump switch power switch OFF (O). Hold Trigger on handle in for 1 minute.
Turn machine back ON (l). Wait 1 minute, then press Spray Trigger. Does it spray now?
No, process to Solution 3
Yes, problem solved
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Solution 3:
Is the black o-shaped ring on the SmartMix cap insert fitted securely over the straw?
Remove SmartMix bottle from unit
No, tighten o-shaped ring securely over straw, problem solved
Is there liquid in the SmartMix reservoir?
Yes
Check the black and red tank gasket on the SmartMix bottle cap and on the bottom of the Tank-in-Tank. Is gasket lodged in base of unit or has it been lost?
No
Remove tank-in-tank assemble from unit.
Turn tank-in tank upside down. On the bottom of tank there is a red and black valve. Hold the tank upright and push in the black X valve. Does water come through the X
Yes, proceed to solution 4
Solution 2:
Yes, reattach gasket by pushing the red rounded portion over the lip of the bottom of the Tank-in-Tank assembly or solution tank insert or order new gasket if appropriate.
No, X valve may be blocked internally. Advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement Tank-Tank assembly
The neck of the SmartMix bottle may be undersized, therefore the cap will not make proper contact with the unit.
Advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement SmartMix bottle
Yes
valve?
No
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Solution 4:
Switch machine OFF (O). Unplug machine from the outlet at the wall. Remove the Tank-Tank Assembly & SmartMix Solution Bottle from the machine
Using a Phillips Head Screw Driver, unscrew the screw just above the front nozzle and remove it.
Check Small Brush Belt to ensure it is in place
How?
Turn the machine on its side so that the belt access area is facing upwards. Making sure the cord side of the machine is facing down
Remove the clear end cap by unscrewing the 2 black screws on the end cap, taking care not to drop the screws into the unit. Also remove the 1 Silver screw in the middle of the end cap.
Remove the black Pivot Arm by gently lifting it up-and-across towards you
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Locate the Small Brush Belt, has it come off the Brush end?
No, is Brush Assembly damaged, or full of debris?
No, replace end cap by reversing the steps above and proceed to Solution 4
Yes, remove debris and hair with soft cloth and scissors or order replacement brush assembly if appropriate. Brush Rolls can be removed by pulling them off the metal rods and replaced by placing them back onto the rods, making sure one washer is on each of the rollers prior to sliding onto the rod. Be sure to let the rod slide through the bushing to ensure proper fit. Replace end cap by reversing the steps above, Does is spray now?
No, proceed to Solution 5
Yes, refit by reversing the steps above. If the small Brush Belt is damaged or broken advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement small Brush Belt
Yes, problem solved
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Solution 5:
Switch machine OFF (O). Unplug machine from the outlet at the wall. Remove the Tank-Tank Assembly & SmartMix Solution Bottle from the machine
Using a Phillips Head Screw Driver, unscrew the screw just above the front nozzle and remove it.
Turn the machine on its side so that the belt access area is facing upwards. Making sure the cord side of the machine is facing upwards.
Check Large Brush Belt to ensure it is in place
Remove the clear end cap by unscrewing the 2 black screws on the end cap, taking care not to drop the screws into the unit. Also remove the 1 Silver screw in the middle of the end cap.
Remove the black Pivot Arm by gently lifting it up-and-across towards you
Locate the Large Brush Belt, has it come off the Brush end?
No, is the Large Brush Belt damaged or broken?
No, refit belt and replace end cap as and refer customer to nearest Bissell Authorised Service Centre
Yes, Advise customer to call Bissell Free Call 1800 number again and press Option 4 for spare parts and order replacement large Brush Belt
How?
Yes, refit by re-attaching the Large belt on the cogs of the lower (bottom) brush roller.
Place black Pivot Arm in place and screw in place using the silver screw
Re-attach clear end cap using the 2 black screws
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Consumer states no or low suction
Solution 1:
The Red float door inside lid of 2-in-1 Tank may have closed as a result of the Tank being full of dirty water and needs to be emptied and refilled with clean water, or bumping an object or moving machine back and forth too quickly. When this happens the red Water Level Indicator will rise and create a shut off mechanism over hole where red Lint Filter Basket sits to prevent water getting into motor area.
If this occurs, remove the 2-in1 Tank from the machine.
Lift grey latch at back of tank to remove Tank Lid
Ensure that the red Water Indicator inside the Tank Lid is sitting away from the red Lint Filter Basket inside Tank Lid as mentioned above. Is there suction now?
No Yes, problem solved
Ensure Diverter Knob located on Tank is switched to the correct setting ‘Hose Attachments if you are using the upholstery hose or ‘Floor Cleaning’ if you are cleaning the floor. Is there suction now?
No, proceed to Solution 2 Yes, problem solved
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