Binatone e820 System User Manual

USER GUIDE

e820 System

Digital Cordless Telephone
with Caller Display
and Answering

Machine

THIS EQUIPMENT IS NOT DESIGNED FOR
MAKING EMERGENCY TELEPHONE CALLS
WHEN THE POWER FAILS. ALTERNATIVE
ARRANGEMENTS SHOULD BE MADE FOR
ACCESS TO DIAL EMERGENCY SERVICES.

BINA TONE “ e820 System ”
User Guide - Back Page

Aus Ver 1, Jan, 05

Before operating this set,

please read these instructions carefully.

BINA TONE “ e820 System ”
User Guide - Front Page

1)White background and black letters

2)Material: 100lb Double face art paper

3) Size: 105mm(w) x 148mm(H) A6

Color profile: Generic CMYK printer profile
Composite Default screen

Important note — emergency calls

The e820 is not designed for making emergency
calls when the mains power fails. So you should
make alternative arrangements for access to
Emergency Services.

(This means that you should also have a basic
phone that does not need mains power, connected
to your line so that you can make calls during a
power failure.)

If you need help …

The Binatone service Line is available from 9.00 am to

5.00 pm, Monday to Friday, on

1300 768 112

Calls are charged at Local Call rate.

Unpacking your e820 system

In the box are:

■

the cordless handset (up to six, depending on
which e820 system you’ve bought)

■

the base unit/answering machine

■

three rechargeable batteries and a battery
compartment cover for each handset

■

a telephone line cable for the base unit

■

a mains power lead and adapter for the base
unit

■

up to five charger pods, each with a separate
mains power lead and adapter

Keep the packaging materials in a safe place in
case you later need to transport the unit.

Keep your sales (till) receipt, which is your
warranty.

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:41:41

Color profile: Generic CMYK printer profile
Composite Default screen

Where to find it

UP and DOWN buttons

Press during a call to adjust the volume in
the earpiece.

Press to move through the list of stored
numbers or Caller Display records.

PHONE /OK button

Press to begin or answer a phone call.
Press while programming to confirm

your selection.

PROG button

Press to start programming.
Press during a call to makea note

of a number in the Notebook.

(Last Number Redial)/ CDS/

PAUSE button

Press ONCE to make a repeat call to one
of the last five numbers you dialled.

Press TWICE to see a list of Caller
Display records.

Press to generate pauses
when using the phone
on a PBX.

/INT (Intercom)

button

Press to make an
intercom call (if you
have more than one
handset).

Microphone

Loudspeaker

(Behind the
charging
cradle)

SCROLL ( ) buttons#

When a long number (more
than 16 digits) is shown on
the display, press these to
scroll along the digits.

HANG UP / C (Cancel) button

Press to hang up at the end of a call.
Press and hold for 1 second to lock the keypad.
Press and hold for 3 seconds to turn the handset on and off.
While dialling or programming, press BRIEFLY to delete digits from

the display; or press and HOLD to clear the display.

R (Recall) button

connected to a PBX, or if you use BT’s Select Services.

eYou may need this during a call if your 820 is

MEMORY button

Press to store numbers in memory and to make calls to stored numbers.

Battery Charge light

This comes on when the
handset’s batteries are
being charged.

SPEAKERPHONE button

OGM

Volume –/+ buttons

To adjust the
loudspeaker volume.

IN USE light

This comes on when you have a
connection to the telephone line.
It flashes when the phone is
ringing for an incoming call.

MEMO

VOLUME

Press to answer or end a
call using the base unit’s
speakerphone (hands-

DEL

free).

HANDSET LOCATOR button

Press to make all registered
handsets ring, (useful if
you've forgotten where you
put a handset).

For details of the answering
machine buttons and lights,
see the diagram on page 25.

If the display is blank

Press the

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:45:41

button to switch
the handset on

Before you can use the handset to make calls you will need to fit and fully
charge the batteries, as described on pages 6 and 7.

Please read the notes on pages 3 and 4 before you install the base unit.

Color profile: Generic CMYK printer profile
Composite Default screen

Symbols on the display

The handset’s
number (1 if you
have a single system,
1, 2 or 3 if you have
a Twin or Triple
system)

The duration of each call is shown on the display from 20 seconds
after you press the PHONE button for a line, until 5 seconds after
you end the call.

What the symbols mean

Signal
level

New call

Intercom
call

This shows the strength of the signal between the handset and
base unit. It flashes while the handset is trying to establish a
radio link .

to the base unit If this symbol flashes while you’re

on a call, move closer to the base unit

This appears when you missed incoming calls (even if you do
not use Caller Display).

This flashes while your handset is ringing for an intercom call,
and comes on steadily when the call’s connected.

The time is shown if you’ve
set the handset’s clock

The base unit’s number (1,
unless you have registered
your handset to more than
one base unit)

.

Memory/
store

Indirect
network

Redialling

Caller
Display

Keypad
locked

Battery
charge
level

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:11

This comes on when you’re storing numbers in memory, and
when you’re making calls to stored numbers.

This appears when the handset is dialling a non-local number
via an alternative network.provider’s

This appears when you’re using Last Number Redial.

This appears when you’re checking, or dialling from, the list of
Caller Display records.

This appears when the keypad is locked, or when you’re trying
to dial a barred number.

When this shows ‘nearly empty’ ( ),put the handset onto
the base unit or charger pod as soon as possible, to charge the
batteries. While the batteries are being charged, this symbol
blinks.

1

Color profile: Generic CMYK printer profile
Composite Default screen

Contents

Read these notes first 4

Choosing a site for the base unit and
charger pod 4

Radio signals between handset and
base unit 4

Mains power connection 4
Battery safety 5
Connection and conditions for use 5

Installation and set-up 6
Before you start 8

Electrical safety 8
Interference 8
‘Out of range’ warning 8

Switching on and off 9

To switch the handset on and off 9
To lock the keypad 9

Making and answering calls 10

To make a call 10
To answer a call 10
To end a call 10
Earpiece volume 10
Last Number Redial (LNR) 11

Using the base unit’s
speakerphone 12

To answer a call 12
To end a speakerphone call 12
To adjust the volume 12

Call waiting function 12

Memory dialling 13

To store a number 13
To make a memory call 13

Chain dialling 13
To change a stored number 14
To delete a stored number 14
To use the notebook 15
To store an LNR number in memory

15
Caller Display 16

To check Caller Display records 16
To return a call 17
To delete Caller Display records 17
To store a Caller Display number in

memory 17

Using a multi-handset system 18

To make an intercom call 18
To answer an intercom call 19
To end an intercom call 19
To transfer a call 19
To shuttle between two calls 20
To set up a three-way conference

20

New Call tone 21
To page all handsets from the

base unit 21

Handset registration 22

To register a new handset or to re­register an existing handset 22

To register your handset to a new
base unit 22

To de-register a handset 23
To select a base unit 23
To register to a different brand of

base unit 24

2

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:11

Color profile: Generic CMYK printer profile
Composite Default screen

Contents

Answering machine buttons
and lights 25

Setting up the answering
machine 26

To set the clock 26
To check the clock 26
Outgoing messages (OGMs) 27
To record OGM1 27
To record OGM2 28
To set the number of rings 28

Using the answering machine 29

To switch on and off 29
To switch between OGMs 29
To record a memo 29
To play back your messages 30
To intercept a call 31
To delete messages 32
To go back to the default OGMs 32

Remote operation 33

To set a remote security code 33
To check your messages remotely

33

Keys to press during remote
operation 34

Switching on remotely 34

Customising your handset 35

General points 35
Auto-answer 35
Ringer volume and melody 36
Key tone 36
Direct Call 37
To clear all memories 38

To reset the handset 38

Customising your base unit 39

General points 39
Emergency numbers 39
Ringer volume and melody 40
Call barring 40
Date and time 42
To clear all Caller Display memories

43
To reset the base unit 43

Indirect Network 44

To set the network access code 44
To set additional ‘local’ dialling codes

45

To turn Indirect Network on and off

45
Troubleshooting 46
Warranty 53
Technical details 54
Index 55

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:11

3

Color profile: Generic CMYK printer profile
Composite Default screen

Read these notes first

Choosing a site
for the base
unit and
charger pod

Radio signals
between
handset and
base unit

Mains power
connection

The base unit and charger pod(s) should be placed on a
level surface, in a position where:

the mains adapter plug will reach an easily accessible

■

230-V

AC switched mains supply socket — never try

to lengthen the mains power cable

the base unit’s telephone line cable will reach your

■

telephone line socket or extension socket (the charger
pod does not have a telephone line connection)

it is not close to another telephone — this can cause

■

radio interference
it is not close to a sink, bath or shower, or anywhere

■

else where it might get wet
it is not close to other electrical equipment — fridges,

■

washing machines, microwave ovens, fluorescent
lights, TVs etc.

To use your handset and base unit together, you must
be able to establish a radio link between them. Be
aware that:

■

Any large metal object — like a refrigerator, a mirror
or a filing cabinet — between the handset and the
base unit may block the radio signal.

■

Other solid structures, like walls, may reduce the
signal strength.

IMPORTANT — The e820 base unit and charger pod
must be used with the mains adapter supplied with the
unit. Using any other adapter will result in non­compliance with EN60950, and will invalidate any
approval given to this apparatus.

4

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:11

Color profile: Generic CMYK printer profile
Composite Default screen

Read these notes first

Battery safety Only use the rechargeable batteries supplied with the

handset. DON’T use non-rechargeable batteries —
they may burst, causing damage.

Connection
and conditions
for use

You can connect your e820 to a direct exchange line
(DEL) — a line connected to a local exchange, with its
own phone number; to an extension socket connected
to a DEL; or to an extension on an approved compatible
PBX. Do not connect the e820 as an extension
to a payphone.

The ringer equivalence numbers (RENs) of all
instruments (phones, fax machines, etc.) connected to
an exchange line must not add up to more than 4 —
otherwise, one or more of them may not ring and/or
answer calls correctly. The e820 has a REN of 1, and
most other telephones have a REN of 1 unless marked
otherwise.

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:11

5

Color profile: Generic CMYK printer profile
Composite Default screen

Installation and set-up

Choose a suitable site for the

1

base unit See page 4

Connect the mains power lead

2

and the telephone line cord into
the back of the base unit

Use the telephone
line cord supplied
with your 820—

e

do not use any other
telephone line cord

Plug the mains adapter into a

3

230 V AC, 50 Hz mains socket,
with the switch on the socket
set to OFF

If you have one or more charger pods …

4

Plug the mains adapter into a 230 V AC,
50 Hz mains socket, with the switch on
the socket set to OFF

See the note
on page 4

DC 9V

See the note
on page 4

Switch on at the mains socket(s)

5

6

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:13

p

Color profile: Generic CMYK printer profile
Composite Default screen

Fit the rechargeable batteries in each handset

6

A

. Fit the three
batteries as
shown, making
sure you match

+–

the and ends
to the markings
in the battery
compartment

DON’T use non-rechargeable batteries in the handset.

Charge the batteries for 15 hours

7

Before you use the handset for
the first time, it’s important to
charge the batteries fully.

The battery
level symbol
blinks

The handset ‘beeps’ when it’s
correctly in position on the
charging cradle.

Leave the handset on the charging cradle
for 15 hours.

The battery charge level symbol should increase
by one bar every half hour when you’re charging
an empty battery. If you think that the symbol
isn’t showing the correct battery charge level,
remove and refit the batteries.

Connect the base unit to the telephone line

8

Switch off power at the mains socket
Insert the telephone line plug into

the socket as shown
Switch mains power back on

B. Fit the
battery
compartment
cover, sliding it
into place and
pressing firmly
to make sure it
is secure

The Charge
light comes on.

Use the plug to
raise the shutter
before pushing
it into the socket

Make sure the mains socket is
switched on if you want to use
the phone — it will not work
without electrical power

NOTE: the charger pod does not have
a connection to the tele

hone line.

7

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:16

Color profile: Generic CMYK printer profile
Composite Default screen

Before you start

Electrical
safety

Interference If the sound quality gets worse as you move around

‘Out of range’

warning

DO NOT let the base unit or charger pod get wet.

◆

Electrical equipment can cause serious injury if used
while you are wet or standing in water.

If the base unit or charger pod ever falls into water, DO

◆

NOT retrieve it until you have unplugged the power
lead from the mains and the telephone line plug from
the telephone socket (base unit only); then pull it out by
the unplugged cables.

NEVER use your e820 outdoors during a thunderstorm

◆

— unplug the base unit from the telephone line and the
mains socket when there are storms in your area.
Damage caused by lightning is not covered by the
guarantee.

while on a call, this is probably caused by interference
between the handset and the base unit, perhaps
because you are too near to another phone or other
electrical equipment.

Move to a different position to clear the interference.
If you do not move, your call may be cut off.

Radio interference in the environment may occasionally

!

cause a short break in the link between the handset
and the base unit while you are on a call. The
handset’s display will flash briefly, while the unit
automatically restores the link.

If you hear a warning tone during a call, and/or the
sound in the earpiece becomes faint or distorted, you
may be going out of range of the base unit. Move
nearer to the base unit within 20 seconds, until the
tone stops. Otherwise, your call may be cut off.

8

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:16

Color profile: Generic CMYK printer profile
Composite Default screen

Switching on and off

To switch the
handset on
and off

To lock the
keypad

Notes

To switch the handset off and save battery
power:

◗

◗

◗

◗

◗

Press the HANG UP/C button and hold it for
3 seconds until the display goes blank

To switch the handset back on:

Briefly press the HANG UP/C button

To lock the keypad:

Press the HANG UP/C button and hold it for
1 second until the ‘key’ symbol and a group
of dashes appear on the display

To unlock the keypad:

Press the HANG UP/C button and hold it for
1 second until the ‘key’ symbol disappears
from the display

Or simply replace the handset on the base
unit or charger pod

■

When the handset is switched off, it can’t be used for
making calls, including emergency calls.

■

When the handset is switched off, it won’t ring for
incoming calls, but the base unit will still ring. To
answer a call when the handset is switched off, you
need to switch it back on. Remember that it may take
a few moments for the handset to re-establish a radio
link with the base unit.

■

When you don’t need to use the handset (for
example, overnight or when you go out), replace it
on the base unit or charger pod, to keep the batteries
charged

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:16

9

Color profile: Generic CMYK printer profile
Composite Default screen

Making and answering calls

To make a
call

To answer a
call

To end a call

Earpiece
volume

1 Key in the telephone number

If you make a mistake, press the HANG UP/C
button to clear digits one by one from the display.

2 Press the PHONE/OK button

(You can dial the number
PHONE/OK button to get Dial tone if you
prefer, but you won’t be able to correct any
mistakes if you do it this way.)

If you want to use the Indirect Network feature, turn to
page 44 for more information.

When there’s an incoming call, call or the phone
number (if you subscribe to Caller Display: see page 16)
flashes on the display; and the base unit and handset ring.

Press any button to answer the call

◗

◗
◗

◗

Press the HANG UP/C button so that the
IN USE light on the base unit goes out

Or simply replace the handset on the base
unit or charger pod

During a call, to adjust the volume in the earpiece:

Press the  or  button

There are three volume levels, shown by bars
on the right-hand side of the display. After you
end your call, the earpiece volume will stay at
the level you have set.

after you press the

10

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:16

Color profile: Generic CMYK printer profile
Composite Default screen

Making and answering calls

Last Number
Redial (LNR)

Notes

To make a repeat call to the last number you
dialled (up to 24 digits):

1 Press the Redial/CDS button
2 Press the PHONE/OK button

To make a repeat call to one of the the last five
numbers you dialled:

1 Press the Redial/CDS button

2 Press the  or  button if necessary until

the number you want is displayed

3 Press the PHONE/OK button

To clear a number from the Last Number
Redial (LNR) memories:

1 Press the Redial/CDS button, then the  or

 button until the number you want to

delete is displayed

2 Press and hold the HANG UP/C button until

you hear a tone;
OR press and hold the HANG UP/C button
for 5 seconds to clear all five LNR memories

■

Only numbers you’ve dialled manually will be stored
in the LNR memories; not numbers you’ve dialled
from memory or from the Caller Display list.

■

Numbers you’ve dialled more than once will be
stored only once.

■

Each time you dial a number, it clears the oldest one
from the LNR memories; so you don’t

need to clear

numbers manually unless you want to.

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:16

11

Color profile: Generic CMYK printer profile
Composite Default screen

Using the base unit’s speakerphone

You can answer calls using the base unit as a
speakerphone. But you cannot make outgoing calls
using the base unit.

Speakerphone calls using the base unit are ‘one way

!

at a time’ — while the other person is talking, s/he
can’t hear you. So try not to interrupt each other.

To answer a
call

To end a
speakerphone
call

To adjust the
volume

Call waiting

12

When the phone rings, to answer it using the
base unit’s speakerphone:

◗

◗

◗

Press the SPEAKERPHONE button on the
base unit

If you’re talking through the base unit’s
speakerphone, to end the call:

Press the SPEAKERPHONE button on the
base unit

Make sure the IN USE light goes out.
To adjust the volume of the loudspeaker:

Press the VOLUME – or + buttons on the
base unit

Call waiting function

Please ensure your call waiting function is on, otherwise
please contact your service provider for availability.

1

2

To answer call waiting, simply pree R then 2

To return to your first caller, press R then 1

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:16

Color profile: Generic CMYK printer profile
Composite Default screen

Memory dialling

You can store up to 20 phone numbers in memory.
Each number can have up to 24 digits. The 20 memory
locations are numbered 01 to 20.

To store a
number

1 Key in the phone number

If you make a mistake, press the HANG UP/C
button to clear one digit at a time from the
display.

2 Press and hold the MEMORY button for at

least a second

u

The phone number appears on the display,
with the first free memory location to the left of
it. To store it in a different location, use the
or  button to move to the one you prefer.



3 Press the PHONE/OK button to confirm

To make a
memory call

1 Press the MEMORY button briefly

u

Two dashes flash on the left side of the
display

2 Either press the  or  button to find the

number you want;
or key in a two-digit memory location
number (01 to 20) using the numbered keys

3 Press the PHONE/OK button

Chain dialling You can store part of a number (for example, the long-

distance dialling code) in memory, and use any com
bination of memory and manual dialling to make a call.

-

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:17

13

Color profile: Generic CMYK printer profile
Composite Default screen

Memory dialling

To change a
stored
number

To delete a
stored
number

1 Press the PROG button

2 Press the MEMORY button

3 Press the  or  button until the number

you want to change is displayed

4 Press the HANG UP/C button to delete

digits one by one; then key in the new digits

5 Press the PHONE/OK button

1 Press the MEMORY button

2 Press the  or  button until the number

you want to delete is displayed

3 Press and hold the HANG UP/C button until

you hear a tone and the number disappears
from the display;

OR press and hold the HANG UP/C button
for 5 seconds to clear all 20 memories

14

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:17

Color profile: Generic CMYK printer profile
Composite Default screen

Memory dialling

To use the
notebook

To store an
LNR number
in memory

You can store a number in memory while you
are busy on a call.

1 Press the PROG button

2 Press the MEMORY button
3 Press the  or  button to find a free

memory location;
OR key in a memory location number using
the numbered keys

4 Key in the phone number you want to store

5 Press the PHONE/OK button to confirm

Note: If you want to quit the notebook without
storing a number, press the HANG UP/C button
for one second.

You can move a number from the Last Number
Redial (LNR) memories (see page 11) to a more
permanent memory location.

1 Press the Redial/CDS button

2 Press the  or  button if necessary until

the number you want is displayed

3 Press and hold the MEMORY button for

one second

u

The display shows a free memory location.
You can press the

 or  button to select a

different free location if you wish (only free
locations are displayed).

4 Press the PHONE/OK button to store the

number

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:17

15

Color profile: Generic CMYK printer profile
Composite Default screen

Caller Display

If you subscribe to this feature from your service provider,
you can see the phone numbers of your callers on the
display, before you answer. If a caller withholds their
number , or if they are calling from a network that
does not transmit the number, no number will be shown
on the display when the phone rings.

The e820 will store the numbers of the last 10 callers
(whether or not you answered the call) so you can call
them back later. When all 10 Caller Display memories
are full, the next incoming number will overwrite the
oldest one. If the number was withheld or unavailable,
no record will be stored.

If you’ve got new Caller Display records, the symbol
is shown on the display.

To check
Caller Display
records

1 Press the Redial/CDS button TWICE

u

the display.

2 Press the STAR (Ø) button to switch

between the number, and the time/date of
the call

If the number had more than 13 digits, you’ll
see the first 13 digits of the number when you
press the Ø button once; press it again to see
the time/date.

3 Press the  or  button to scroll through

the records

u

symbol disappears from the display.

16

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:17

The most recent caller’s number is shown on

Once you’ve checked all the records, the

CID

Color profile: Generic CMYK printer profile
Composite Default screen

Caller Display

To return a
call

To delete
Caller Display
records

To store a
Caller Display
number in
memory

To ring back someone who’s called you:

1 Follow steps 1 to 3 on page 16 to display the

number

2 Press the PHONE/OK button to dial the

number

To delete a Caller Display record:

1 Follow steps 1 to 3 on page 16 to display the

number

2 Press and hold the HANG UP/C button until

you hear a tone;
OR press and hold the HANG UP/C button
for 5 seconds to clear all 10 records

To move a Caller Display record to a more
permanent memory location:

1 Follow steps 1 to 3 on page 16 to display the

number

2 Press and hold the MEMORY button for

one second

u

The display shows the first free memory
location. You can press the

 or  button to

select a different free location if you wish (only
free locations are displayed).

3 Press the PHONE/OK button to store the

number

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:17

17

Color profile: Generic CMYK printer profile
Composite Default screen

Using a multi-handset system

If you have an e820 multi-handset system, you already
have up to six handsets registered to your base unit.
You can register additional handsets — altogether, up
to six handsets per base unit. With two or more
handsets registered, you can:

make intercom calls from one handset to another

■

transfer an outside call from one handset to another

■

shuttle between an outside call and an intercom call

■

set up a three-way conference call

■

Each handset’s number (h1 to h6) is shown on its
display.

Only one handset can be connected to the outside

!

line at once. If you try to make a call while another
handset is already on the line, you’ll hear Busy tone.

Some of the instructions in this section tell you to

!

press a button ‘for one second’. This means that you
should press the button and hold it down for a
moment until the display changes, you hear a tone,
or you are connected to another call.

To make an
intercom call

1 Press the Ø/INT button for one second

u

the numbers of all other registered handsets.

2 Key in a handset number; OR press 9 to call

all other registered handsets

u

flashes on its display. When the other handset
user answers, you will be connected.

18

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:17

INT appears on your handset’s display, with

The other handset rings, and the

INT symbol

Color profile: Generic CMYK printer profile
Composite Default screen

Using a multi-handset system

To answer an
intercom call

To end
an intercom
call

To transfer a
call

The ringing tune for intercom calls is different from that
for outside calls. When someone makes an intercom call

INT appears on your handset’s display, with the

to you
number of the handset calling you.

Press any button to answer the call

◗

◗
◗

Press the HANG UP/C button
Or simply replace the handset on the base

unit or charger pod

When you have made or answered an outside
call, to transfer it to another handset:

1 Press the Ø/INT button for one second then

key in the number of the other handset

u

The outside call is put on hold and the other
handset rings. When the other handset user
answers, you can speak to her/him.

If the other user does not answer, you can get
back to the outside call at any time by pressing

and holding the Ø/INT button again.

2 Press the HANG UP/C button to hang up

and transfer the call

You can press the HANG UP/C to transfer the
outside call
your intercom call. If the user hasn’t answered
after 30 seconds, the outside call will come
back to you and your handset will ring.

before the other handset answers

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:17

19

Color profile: Generic CMYK printer profile
Composite Default screen

Using a multi-handset system

To shuttle
between two
calls

To set up a
three-way
conference

When you have both an outside call and an
intercom call in progress, you can shuttle from
one to the other, like this:

◗

Press the Ø/INT button for one second to
speak to each in turn, putting the other on
hold

You can transfer the outside call to the other
handset by pressing the HANG UP/C button
while you’re connected to the intercom call

If you press the HANG UP/C button while
you’re connected to the outside call, you will
disconnect it.

When you have an outside call in progress, you
can set up a three-way conference call with
another handset, like this:

1 Press the /INT button for one second then

Ø

key in the number of the other handset

When the other user answers:

2 Press the # (HASH) button to bring in the

outside call

(If the other user does not answer after step 1,
you can get back to the outside call by pressing
the

/INT button for one second.)

Ø

20

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:17

Color profile: Generic CMYK printer profile
Composite Default screen

Using a multi-handset system

New Call tone When you are on an intercom call and an

◗

◗

To page all
handsets
from the
base unit

◗

◗
◗

outside call comes in, you will hear New Call
tone over your conversation to tell you that
someone is calling you.

To answer the outside call and end the
intercom call:

Press the R button briefly

OR, to answer the outside call and put the
intercom call on hold (so you can later use
shuttle, conference or transfer):

Press the Ø/INT button for one second

To make all registered handsets ring (this is
useful if you’ve forgotten where you put a
handset):

Press the HANDSET LOCATOR button on
the base unit

u

Handsets ring for up to 30 seconds. To stop
the ringing before this time:

Press the HANDSET LOCATOR button again
OR press any button on any handset

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:17

21

Color profile: Generic CMYK printer profile
Composite Default screen

Handset registration

The handset(s) supplied with your base unit are already
registered; you shouldn’t need to re-register them. But
if you’ve bought extra handsets separately, you will
need to register them. Each handset can be registered
to up to four base units, numbered 1 to 4.

To register a
new handset
or to re­register an
existing
handset

To register
your handset
to a new base
unit

22

1 Press and hold the HANDSET LOCATOR

button on the base unit until you hear
Registration tone (slow ‘beeps’)

You now have 30 seconds in which to register
the handset.

2 On the handset, press the PROG button

then key in 1 6 followed by 1 (the base
unit number)

3 Key in 0000 (the base unit’s PIN

code)

4 Press the PHONE/OK button

u

The display shows the handset numbers
which are still free on the base unit.

5 (Optional) Key in a handset number

If you don’t key in a number at this point, the
handset will be registered with the lowest free
number.

u

The handset beeps to confirm registration.

Follow the steps above, but key in a new base unit
number (2, 3 or 4) sfter 16 at step 2.

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:17

Color profile: Generic CMYK printer profile
Composite Default screen

Handset registration

To de-register
a handset

To select a
base unit

You may need to do this in order to replace a
faulty handset.

1 Press the PROG button then 2 6

u

The display shows the numbers of all

handsets registered to the base unit.

2 Key in the number of the handset to be

de-registered

u

The display flashes, and the handset is
de-registered.

If your handset is registered to more than one
base unit, it will automatically select the one
with which it can best set up a radio link
(usually the nearest one). Or you can select a
base unit manually.

You don’t need this function if you have
only one base unit.

1 Press the PROG button then 1 7

2 Use the  or  buttons to select a base unit

Base units are numbered 1 to 4. If you select 0,
your handset will automatically select the base
unit that gives the strongest connection.

3 Press the PHONE/OK button to confirm

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:18

23

Color profile: Generic CMYK printer profile
Composite Default screen

Handset registration

To register to
a different
brand of base
unit

Your e820 can be registered to any GAP-compatible
base unit; or your can register other GAP-compatible
handsets to your e820 base unit. But we do not

guarantee that all features or display messages will
be available using other manufacturers’ equipment.

1 Follow the instructions in the base unit’s User Guide to

put the base unit into registration mode (for example,
step 1 on page 22).

2 Follow the instructions in the handset’s User Guide to

register the handset (for example, steps 2 to 5 on
page 22).

If you need to enter a PIN code for the base unit, refer
to the base unit’s User Guide.

If you have problems, contact the Binatone service Line
for more advice.

24

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:18

Color profile: Generic CMYK printer profile
Composite Default screen

Answering machine buttons and
lights

ANSWER/MESSAGE light

Comes on when the machine is switched on.
Flashes when you have new messages.

PLAY/PAUSE button

Press to play back
messages and memos.
Press to pause during
message playback.

OGM/Rewind button

Press to record your
outgoing message.

Press to rewind during
message playback.

CLOCK button

Press to set or check
the date and time.

Volume –/+ buttons

To adjust the loudspeaker
volume during playback.

OGM

VOLUME

MEMO/Forward button

Press to record a memo.
Press to skip forward during

message playback.
(This is also the

SPEAKERPHONE button.)

MEMO

DELETE button

DEL

Press to delete messages
after playing them back.

ANSWER ON–OFF / STOP
button

Press and hold for about 2 seconds
to switch the machine on and off.

Press briefly to switch between
OGM1 and OGM2.

Press to stop recording or playback.

Underneath —

RING button

Press to set the number of rings
before the machine answers a call.

CODE button

Press to set your remote security
code.

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:20

RING

CODE

25

Color profile: Generic CMYK printer profile
Composite Default screen

Setting up the answering machine

Note — if you pause too long between the steps
listed below, the machine will time out and you’ll
need to start again.

To set the
clock

To check the
clock

1 Press and hold the CLOCK button until the

machine says ‘

u

When you release the button, the machine
tells you the current day setting.

set day’

2 Briefly press and release the FORWARD

(MEMO) or REWIND (OGM) button
repeatedly until machine says the correct day

3 Press and release the CLOCK button

u

The machine says ‘set hour’ and tells you the
current hour (24-hour clock).

4 Press and release the FORWARD (MEMO) or

REWIND (OGM) button until the machine

says the correct hour

5 Press and release the CLOCK button

u

The machine says ‘set minutes’ and tells you
the current minutes setting.

6 Press and release the FORWARD (MEMO) or

REWIND (OGM) button until the machine

says the correct minutes

7 Press and release the CLOCK button

u

The machine tells you the day and time you
have set.

If you want to change the setting, just
repeat steps 1 to 7

To check the day and time any time:

◗

Briefly press the CLOCK button

26

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:20

Color profile: Generic CMYK printer profile
Composite Default screen

Setting up the answering machine

Outgoing
messages
(OGMs)

To record
OGM1

An OGM is what callers hear when the machine
answers. The e820 has two OGMs; it is supplied with
pre-recorded messages, but you can record your own
versions:

OGM1 — this invites callers to leave a message. The

■

default is

Please leave your message after the beep”

OGM2 — this simply asks callers to try later and does

■

“Sorry — we cannot answer your call now.

.

not give them the opportunity to leave a message.
The default is

“Please call later”.

Each OGM can be between 3 seconds and 1 minute
long. If you speak for less than 3 seconds, your message
will not be recorded.

1 Press and hold the ON–OFF/STOP button for

about 2 seconds until the machine says:

“Answering on.”

u

The base unit’s ANSWER/MESSAGE light
should come on.

2 Press and hold the OGM (REWIND) button

untilyouheara ‘beep’

3 Record your OGM, speaking clearly about

15 cm (6 inches) from the base unit’s
microphone

4 As soon as you have finished speaking, press

the ON–OFF/STOP button to stop
recording

u

The machine plays back your OGM. If you
want to change it, simply record it again.

You can listen to your OGM at any time by
briefly pressing the OGM button

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:20

27

Color profile: Generic CMYK printer profile
Composite Default screen

Setting up the answering machine

To record
OGM2

To set the
number of
rings

1 If necessary, press and hold the ON–OFF/STOP

button to switch the machine on

2 Briefly press the ON–OFF/STOP button so

that the machine says:

3

Press and hold the OGM (REWIND) button

“Please call later”

until you hear a ‘beep’

4 Record your OGM into the base unit’s

microphone

5 As soon as you have finished speaking, press

the ON–OFF/STOP button to stop recording

u

The machine plays back your OGM. If you
want to change it, simply record it again.

The machine can answer calls after two to nine rings. If
you don’t set a number, it will answer after five rings.

If you check your messages remotely, you can set Toll
Saver — the machine will answer after two rings if
there are new messages; after five rings if there are no
new messages. So, if it hasn’t answered after two rings,
you can hang up to save the cost of the call.

1 Press and hold the RING button (on the

underside of the base unit) for about
2 seconds until you hear

“Set rings”.

Then release the button

2 Briefly press and release the FORWARD

(MEMO) or REWIND (OGM) button
repeatedly to change the number of rings

3 Press the RING button again to confirm the

number of rings you have set

You can check the number of rings at any time
by briefly pressing the RING button.

28

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:20

Color profile: Generic CMYK printer profile
Composite Default screen

Using the answering machine

To switch on
and off

To switch
between OGMs

To record a
memo

◗

◗

!

Press and hold the ON–OFF/STOP button to
switch the machine on and off

When the machine is first switched on, OGM1
is selected, so callers will be able to leave
messages.

When the machine is switched off, it will answer
after 10 rings and play OGM2. You can switch
it on using remote operation (see page 33).

Briefly press the ON–OFF/STOP button to
switch between OGM1 and OGM2

When you switch between OGMs, the machine
plays the one now selected.

The machine does not record messages with OGM2
selected; make sure OGM1 is selected if you want
callers to leave messages.

You can record a memo (between 3 seconds
and 2 minutes long) directly into the machine.
It will be played back together with any
messages from callers.

1 Press and hold the MEMO (FORWARD)

button until you hear a ‘beep’

2 Record your memo, speaking clearly from

about 15 cm (6 inches) from the base unit’s
microphone

3 As soon as you have finished speaking, press

the ON–OFF/STOP button to stop recording

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:20

29

Color profile: Generic CMYK printer profile
Composite Default screen

Using the answering machine

To play back
your messages

When there are new messages and/or memos waiting,
the base unit’s ANSWER/MESSAGE light flashes. Memos
are counted as messages.

Playback and Pause

◗

◗

◗

◗

◗

◗

Press the PLAY/PAUSE button to play all
new messages and memos

u

The machine tells you how many messages
you have altogether; then how many new
messages. Before playing each new message, it
tells you the day and time it was recorded (if
you have set the clock — see page 26).

To pause and restart during playback, briefly
press the PLAY/PAUSE button

u

Playback pauses. If you don’t press the
PLAY/PAUSE button to restart playback, it will
restart automatically after a 2-minute pause.

After playing your new messages you can
press the PLAY/PAUSE button again to play
all your messages

Repeat/Rewind

To repeat the current message, press the
REWIND (OGM) button

To replay the previous message, press the

REWIND button

Skip/Fast Forward

To skip to the next message, press the
FORWARD (MEMO) button

briefly

twice

30

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:20

Color profile: Generic CMYK printer profile
Composite Default screen

Stop playback

◗

◗

To stop message playback, press the

ON–OFF/STOP (STOP) button

Volume control

To adjust the volume of the loudspeaker during
playback:

Press the VOLUME – or + button

There are ten volume levels altogether,
including ‘off’.

Using the answering machine

To intercept a
call

◗
◗
◗

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:20

If you hear the answering machine recording a
message, you can intercept the call and speak
to the caller, by EITHER:

pressing the PHONE button on the e820
handset; OR

pressing the SPEAKERPHONE button on the
e820 base unit; OR

lifting the handset of any other phone
connected to the same line.

u

stop recording the caller’s message.

When you intercept a call, the machine will

31

Color profile: Generic CMYK printer profile
Composite Default screen

Using the answering machine

To delete
messages

To go back to
the default
OGMs

To delete the current message:

◗

◗

!

Briefly press the DELETE button during

playback

u

If this is a new message, it will carry being
played, and will be deleted after you’ve listened
to all new messages. If it’s an old message (one
you’ve listened to before), it will stop and be
deleted immediately.

To delete all old messages together:

Press and hold the DELETE button for
2 seconds

Remember to delete messages after you’ve listened
to them — otherwise, the machine’s memory may
become too full to record new messages.

The machine will not delete any messages you have not
yet listened to.

The machine’s memory has room for about 11 minutes
of recording time, or up to 99 individual messages.

If you no longer want callers to hear the OGMs
you have recorded, you can delete them and
revert to the pre-recorded defaults as follows:

after playback

1 If necessary, briefly press the ON–OFF/STOP

button to switch to the OGM you want to
delete

2 Briefly press the OGM (REWIND) button to

play the message

3 While the message is playing, press the

DELETE button

32

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:21

Color profile: Generic CMYK printer profile
Composite Default screen

Remote operation

To set a
remote
security code

To check your
messages
remotely

Notes

This is the three-digit code you need if you dial
home to check your messages. Unless you set a
different code (any three digits), it is 321.

1 Press and hold the CODE button (on the

underside of the base unit) for about 2 seconds
until the machine says

‘Set security code’.

Then release the button

2 Press the FORWARD (MEMO) or REWIND

(OGM) button to set the first digit

3 Press the CODE button again
4 Repeat steps 2 and 3 to set the second and

third digits

To check your remote security code

◗

Briefly press the CODE button

1 Using a tone dialling phone, dial your home number
2 When you hear your outgoing message, press

u

You hear ‘Security code’ then a ‘beep.

3 Key in your remote security code

u

You hear one long ‘beep’.

4 Press to play back your messages

and/or use the keys listed overleaf

◆

At steps 2, 3 and 4, you must press a key within
10 seconds, or the machine will cut off your call.

◆

At step 3, if you key in the wrong code, you can try
again. You have up to three attempts to get the code
right before the machine cuts off your call.

◆

After about 2½ minutes playback, the machine will
pause and you’ll hear a tone (short ‘beeps’). To
continue playback, press any key within 10 seconds.
If you don’t press a key, your call will be cut off.

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:21

33

Color profile: Generic CMYK printer profile
Composite Default screen

Remote operation

Keys to press
during remote
operation

Switching on
remotely

Interrupt and bypass the outgoing message (OGM)

Play new messages (after playing back new messages,

you can press this again to hear all recorded messages)

Pause and restart during message playback
Skip forward to the next message
Repeat the current message
Skip back to the previous message
Stop playback or recording

Delete the message currently being played back
Delete all messages that have been played back
Play the outgoing message (OGM1 or OGM2)
Record a new outgoing message (OGM1 or OGM2)
Record a memo
Switch the machine on
Switch the machine off

1 1

If the answering machine is switched off, it will answer
your call after 10 rings. To switch it on remotely:

1 When you hear your outgoing message, press
2 When you hear ‘Security code’ then a ‘beep’, key in

your remote security code

3 Press to switch on

✱

2
2

3
1

6
7
0
4
5
#
9
8

34

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:21

Color profile: Generic CMYK printer profile
Composite Default screen

Customising your handset

General points You can customise the settings of your e820 handset,

using a menu which is shown on the handset’s display.
Please note that:

If you don’t press any button for about 25 seconds,

■

the handset will time out and the display will return
to standby mode.

When you confirm any setting you have made, you’ll

■

hear a confirmation tone. If you make a mistake,
you’ll hear a warning tone.

At the end of each set of steps, you can return the

■

handset to standby mode by either:

replacing the handset on the base unit

—

pressing and holding the HANG UP/C button

—

Auto-answer When a call comes in, you need to press any button to

answer it. Or you can set auto-answer — so, if the
handset is in place on the base unit, you simply lift it to
answer the call, without pressing any button.

1 Press the PROG button then 1 5

2 Use the  or  button to set:

0 for auto-answer off
1 for auto-answer on

3 Press the PHONE/OK button to confirm

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:21

35

Color profile: Generic CMYK printer profile
Composite Default screen

Customising your handset

Ringer volume
and melody

The handset has eight ringer volume levels, including 0
for off; and eight ringer melodies. With the volume set
to 0, the handset will not ring for an incoming call, but
the display will show call or the phone number.

To change the volume:

1 Press the PROG button then 1 1 1

2 Use the  or  button to change the

volume

3 Press the PHONE/OK button to confirm

To change the melody:

1 Press the PROG button then 1 1 2

2 Use the  or  button to change the

melody

3 Press the PHONE/OK button to confirm

Key tone Normally, whenever you press a button on the handset,

you hear a ‘beep’ tone. You can turn these tones off if
you prefer.

1 Press the PROG button then 1 1 3

2 Use the  or  buttons to set:

0 for key tone off
1 for key tone on

3 Press the PHONE/OK button to confirm

36

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:21

Color profile: Generic CMYK printer profile
Composite Default screen

Customising your handset

Direct Call With Direct Call turned on, when you press any key

except the PROG button, the handset will automatically
make a call to a number you have programmed in. This
feature is sometimes called babysitter’s call.

With Direct Call turned on, it is not possible to make

!

emergency calls, unless you have programmed an
emergency number such as 000 as the Direct Call
number. But remember that the number you have
programmed will be dialled automatically when any
key is pressed.

Before you can turn Direct Call on, you must
program the telephone number.

1 Press the PROG button then 1 3

2 Key in the number

You can press the HANG UP/C button to clear
digits one by one; or press and hold the
HANG UP/C button to clear the Direct Call
number completely.

3 Press the PHONE/OK button to confirm

To turn Direct Call on and off:

1 Press the PROG button then 1 2

2 Use the  or  buttons to set:

0 for Direct Call off
1 for Direct Call on

3 Press the PHONE/OK button to confirm

While Direct Call is turned on, the display shows and
the Direct Call number. You can answer calls as normal.

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:21

37

Color profile: Generic CMYK printer profile
Composite Default screen

Customising your handset

To clear all
memories

To reset the
handset

This is a way of clearing all stored numbers at
once, from the memory locations and the Last
Number Redial memories. If you have set a
Direct Call number, it will be cleared too.

1 Press the PROG button then 1 9

2 Press the PHONE/OK button to confirm

Note: Caller ID memories are cleared by
resetting the base unit (see page 43).

When you reset the handset, you return all its settings
to their defaults, as follows:

ringer volume 7

■

ringer melody 4

■

■

key tone on

■

Indirect Network off (see page 44)

■

auto-answer off

■

select base unit automatic (best connection)

1 Press the PROG button then 1 0

2 Press the PHONE/OK button to confirm

38

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:21

Color profile: Generic CMYK printer profile
Composite Default screen

Customising your base unit

General points You can customise the settings of your e820 base unit,

using a menu which is shown on the handset’s display.
Please note that:

If you don’t press any button for about 25 seconds,

■

the handset will time out and the display will return
to standby mode.

When you confirm any setting you have made, you’ll

■

hear a confirmation tone. If you make a mistake,
you’ll hear a warning tone.

At the end of each set of steps, you can return the

■

handset to standby mode by either:

replacing the handset on the base unit

—

pressing and holding the HANG UP/C button

—

Emergency
numbers

These two numbers can be dialled even when call
barring is set (see page 40).

1 Press the PROG button then 2 2 3 1

2 Key in the first emergency number

3 Press the PHONE/OK button to confirm

4 Press 2 3 2

5 Key in the second emergency number

6 Press the PHONE/OK button to confirm

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:21

39

Color profile: Generic CMYK printer profile
Composite Default screen

Customising your base unit

Ringer volume
and melody

The base unit has ten ringer volume levels, including 0
for off; and eight ringer melodies. With the volume set
to 0, the base unit will not ring for an incoming call.

To change the volume:

1 Press the PROG button then 2 1 1

2 Use the  or  button to change the

volume

3 Press the PHONE/OK button to confirm

To change the melody:

1 Press the PROG button then 2 1 2

2 Use the  or  button to change the

melody

3 Press the PHONE/OK button to confirm

Call barring You can set call barring for individual handsets registered

to your base unit. There are two kinds of call barring:

■

You can bar calls to up to two specific numbers
(which can be dialling codes) with up to eight digits
each. With this option, you need to program in the
numbers first, then turn the barring on and off.

■

You can bar certain types of call — no outside calls,
or no international calls.

When either kind of call barring is turned on, you may
not be able to make a call, and you may see a ‘key’
symbol on the display.

40

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:22

Color profile: Generic CMYK printer profile
Composite Default screen

To bar calls to specific numbers

1 Press the PROG button then 2 2 2

2 Key in the handset number (1 to 6)
3 Press 1 1
4 Key in the first barred number

5 Press the PHONE/OK button to confirm
6 Press 2 2

7 Key in the handset number (1 to 6)

8 Press 1 2
9 Key in the second barred number

10 Press the PHONE/OK button to confirm

Customising your base unit

To turn specific number barring ON
and OFF:

1 Press the PROG button then 2 2 2

2 Key in the handset number (1 to 6)
3 Press 0 then use the  or  button to set:

0 for call barring OFF
1 for call barring ON

4 Press the PHONE/OK button to confirm

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:22

41

Color profile: Generic CMYK printer profile
Composite Default screen

Customising your base unit

To turn barring of certain types of call
ON and OFF

1 Press the PROG button then 2 2 1

2 Key in the handset number (1 to 6)

3 Use the  or  button to set:

0 no outside calls (intercom calls only)
1 no international calls
2 all calls allowed (call barring OFF)

4 Press the PHONE/OK button to confirm

Date and time You need to set the date and time if they are to

be shown correctly on the handsets’ displays
and stored with Caller Display records.

1 Press the PROG button then 2 3

2 Key in the date as a six-digit number

…for example, 131002 for 13 October 2002,
020303 for 2 March 2003.

3 Press the PHONE/OK button to confirm

4 Key in the time as a four-digit number

…for example, 0830 for 8:30 am, 1406 for
2:06 pm.

5 Press the PHONE/OK button to confirm

42

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:22

Color profile: Generic CMYK printer profile
Composite Default screen

Customising your base unit

To clear all
Caller Display
memories

To reset the
base unit

This is a way of clearing all stored numbers
from the Caller Display memories.

1 Press the PROG button then 2 9

2 Press the PHONE/OK button to confirm

When you reset the base unit, you return all its settings
to their defaults, as follows:

ringer volume 9

■

ringer melody 4

■

call barring none

■

Caller Display memories empty

■

■ Indirect Network codes none (see page 44)

1 Press the PROG button then 2 0

2 Press the PHONE/OK button to confirm

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:22

43

Color profile: Generic CMYK printer profile
Composite Default screen

Indirect Network

You can use this feature if you make some of your calls
via a different network from the one that supplies your
exchange line. By using indirect access to an alternative
network, you may be able to save money on long­distance and international calls. When you subscribe to
an alternative network provider, they will send you a

network access code

To route calls over the alternative network, you need to
key in the access code each time you make a call. Your
e820 can do this automatically when you dial a long­distance or international number (beginning with 0),
either manually or from memory.

For local calls (numbers not beginning with 0), the
e820 will not dial the network access code; so these
calls will be routed over your local network. You can
also set two ‘local’ dialling codes, beginning with 0,
for which the network access code won’t be dialled.

The network access code and the additional ‘local’
dialling codes are set on the base unit, and apply to all
registered handsets. But you need to turn the Indirect
Network feature on and off on individual handsets.

To set the

1 Press the PROG button then 2 4 0

network
access code

2 Key in the network access code (up to six

digits)

3 Press the PHONE/OK button to confirm

44

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:22

Color profile: Generic CMYK printer profile
Composite Default screen

Indirect Network

To set
additional

‘local’ dialling

codes

To turn
Indirect
Network on
and off

1 Press the PROG button then 2 4 1

2 Key in the first dialling code (up to 6 digits)

3 Press the PHONE/OK button to confirm

4 Press 4 2

5 Key in the second dialling code (up to 6 digits)

6 Press the PHONE/OK button to confirm

You need to do this on each handset.

1 Press the PROG button then 1 4

2 Use the  or  buttons to set:

0 for Indirect Network off
1 for Indirect Network on

3 Press the PHONE/OK button to confirm

When you make a call, the handset will dial the network
access code when you dial a number beginning with 0,
except when it’s to one of the ‘local’ codes you have set.
When a call is routed via Indirect Network,
on the display.

Note — for Indirect Network to work, you must dial

!

the phone number (or select it from memory, LNR
memory or Caller Display memory) before you press
the PHONE/OK button for an outside line.

LC is shown

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:22

45

Color profile: Generic CMYK printer profile
Composite Default screen

Troubleshooting

The e820 must be serviced by trained engineers.

!

NEVER attempt any repairs or adjustments yourself
— you could make the problem worse and invalidate
the Warranty.

ALWAYS check
first that:

“I cannot make

or answer calls.”

46

you have followed all the steps listed on pages 6 and

■

7 to install and set up your e820
all connectors are firmly inserted in their sockets

■

mains power is switched on at the socket

■

the handset’s batteries are correctly and securely

■

installed, and are not run down

Everyday use

If the handset’s display is blank, it may be switched off.
Press the HANG UP/C button to switch it back on.

Check that the base unit’s mains power adapter is
plugged in and power is switched on. The base unit
needs mains power for normal operation of the phone
— not just for charging the batteries.

Make sure you’re using the telephone line cable that
was supplied with your e820. Other telephone line
cables might not work.

Move the handset closer to the base unit.
Check the Battery Level symbol on the display. If it is

low, replace the handset on the base unit or charger
pod to recharge the batteries.

Switch off power at the mains socket, wait for a few
seconds and then switch back on. This may solve the
problem.

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:22

Color profile: Generic CMYK printer profile
Composite Default screen

Troubleshooting

“I cannot make

a call.”

“When I press

keys, nothing
happens.”

“When I key in a

number, it
appears on the
display, but I
can’t make an
outside call.”

“The phone

does not ring”

The handset’s keypad may be locked (see page 9).
Unlock it before you make a call.

Call barring to specific numbers may have been set
and turned on (see page 41).

Barring of certain types of call (international, or all
outside calls) may have been turned on (see page 42).

Make sure the batteries are fitted in your handset. If
the Battery Level symbol on the display shows ‘low’,
recharge the batteries.

Try moving the handset closer to the base unit.
Try a different position for the base unit — somewhere

higher if possible, or further from other electrical
equipment.

Call barring to specific numbers may have been set
and turned on (see page 41).

Barring of certain types of call (international, or all
outside calls) may have been turned on (see page 42).

Check that the base unit’s mains power adapter is
plugged in and power is switched on. The base unit
needs mains power for normal operation of the phone
— not just for charging the batteries.

Make sure you’re using the telephone line cable that
was supplied with your e820. Other telephone line
cables might not work.

Check that the total REN value of all equipment
connected to your telephone line is no more than 4 (see
page 3). Disconnect one or more telephones and see
whether that helps.

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:22

47

Color profile: Generic CMYK printer profile
Composite Default screen

Troubleshooting

“My call was cut

off when I went
out of range.
Now I can’t use
my handset.”

“There is inter

ference and
noise on the
line.”

“I hear ‘beeps’

from my
handset while
I’m on a call.”

“When I try to

make a call, I
hear Busy
tone.”

Move the handset closer to the base unit before you try
again to make a call.

Move the handset closer to the base unit, or to a

-

different position.
Try moving the base unit so that it’s not near other

electrical equipment, such as a television or a
computer.

You’ll get the best results if you site the base unit as
high as possible. For example, in a two-storey house,
the first-floor landing is an ideal place for the base unit.

You may be going out of range of the base unit. Move
closer, or your call may be cut off.

Check the Battery Level symbol on the display. If it is
low, recharge the batteries.

If you’re using a e820 Twin system, or have extra
handsets registered to your base unit, check that
another handset isn’t already in use on a call.

48

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:22

Color profile: Generic CMYK printer profile
Composite Default screen

Troubleshooting

“The volume in

the earpiece is
low when I’m
on a call.”

“I can’t transfer

a call.”

“The handset‘s

battery pack is
running low
within an
hour or two.”

“I try to

recharge the
batteries, but I
still get a
warning that
they are low.”

Make sure you’re holding the earpiece correctly over
your ear.

Adjust the volume using the  or  button.

Using a multi-handset system

Make sure the other handset is in range of the base unit.
Make sure you’re dialling the correct number for the

other handset (1 to 6, or 9 for all registered handsets).

Batteries

Before you first used the handset, you should have left it
on the base unit or charger pod for up to 15 hours to
charge the batteries fully.

You may need to replace the batteries (see below).

Clean the battery charging contacts with a dry cloth.
Check the connections between the base unit and the

mains power socket.

You need to replace the batteries. To find out how to
obtain replacements, call the Binatone service
Department on 1300 768 112, between 9.00 am and

5.00 pm, Monday to Friday.
Dispose of used batteries safely — never burn them,

or put them where they could get punctured.

DON’T use non-rechargeable batteries in your e820

— they may burst, causing damage.

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:23

49

Color profile: Generic CMYK printer profile
Composite Default screen

Troubleshooting

The answering machine

“The machine

won’t record
messages.”

“Remote

operation
doesn’t work.”

“The Indirect

Network feature
isn’t working.”

The machine’s memory may be full. You need to delete
enough recorded messages to free at least one minute’s
recording time. Or you can delete all recorded
messages to make room for new ones (see page 32).

Make sure the machine is switched on — the
ANSWER/MESSAGE light on the base unit should be on.

Make sure you have not selected OGM2 — with OGM2
selected, callers cannot leave messages (see page 27).

Make sure you’re using the correct remote security
code.

Check that you’re using a suitable tone-dialling phone.
Some cordless or mobile phones don’t generate contin­uous tones and so are not ideal for remote operation.

Don’t leave more than 10 seconds between key presses;
otherwise, your call will be cut off.

If the machine pauses during playback and you hear a
tone, press any key within 10 seconds to continue;
otherwise, your call will be cut off.

Indirect Network

You must subscribe to an alternative network
provider before you can use this feature.

If you have more than one registered handset, you need
to turn the feature on for each one individually, as well
as setting the network access code on the base unit.

When making a call, you must dial the number (or
select the number from memory, LNR memory or Caller
Display memory) before you press the PHONE/OK
button for an outside line.

50

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:23

Color profile: Generic CMYK printer profile
Composite Default screen

PBX use

Troubleshooting

“The Recall

function doesn’t
seem to work.”

“Last Number

Redial and/or
memory dialling
don’t work on
a PBX.”

You may need to press and hold the R button for a
couple of seconds, rather than pressing it briefly. Try
this and see if it works.

When you first make a call, press the Redial/CDS/P
button for a pause between the outside line access
code (e.g. 9) and the telephone number. You should
later be able to redial the number.

When storing numbers in memory, you can include the
outside line access code (e.g. 9) with each number.

If your PBX requires you to wait for a second Dial tone
before dialling the telephone number, press the
Redial/CDS/P button for a pause between the access
code and the number.

You can also set up your e820 so that it automatically
inserts a 2-second pause after you dial the outside line
access code, as follows:

1 Press the PROG button then 2 5 0

2 Key in the line access code (up to four

digits)

3 Press the PHONE/OK button to confirm

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:23

51

Color profile: Generic CMYK printer profile
Composite Default screen

Troubleshooting

If the fault persists …

Disconnect all other instruments connected to the
same line as the e820 and see whether you can make a
call.

Disconnect the base unit from the telephone line and
plug a different phone into the master telephone
socket. Try making a call. If this works, the line is OK.

If the call does not work, and you are using a two-way
socket adapter, remove it and plug a telephone
directly into the socket. If the call now works, the
adapter may be faulty.

If you cannot make a call, the fault may be on the
exchange line. Contact the service provider.

If you still cannot identify the cause of the problem,
contact the Binatone service Line on 1300 768 112.

Cleaning and care

◆

Do not clean any part of your e820 with benzene,
thinner or other solvent chemicals — this may cause
permanent damage which is not covered by the

Warranty. When necessary, clean it with a damp
cloth.

◆

Keep your e820 away from hot, humid conditions or
strong sunlight, and don’t let it get wet.

◆

Every effort has been made to ensure high standards of
reliability for your e820. However, if something does go
wrong, please do not try to repair it yourself —
consult your supplier or Binatone service Line.

52

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:23

Color profile: Generic CMYK printer profile
Composite Default screen

SHRIRO AUSTRALIAN WARRANTY

You may have rights implied by State of Federal Law. Nothing in the terms of this warranty
is to be taken to exclude condition or warranties implied by State or Federal Law,
which cannot be excluded or modified.

IMPORTANT!

Please keep your purchase receipt and packaging as they will be required when making a claim
terms of this warranty, we recommend you staple or pin your receipt to this page and file for future
reference .

TERMS OF WARRANTY

- Binatone telephone products and accessories are covered by a one year manufacturers
replacement warranty.

- Products found to be defective due to faulty materials and or workmanship will be replaced
free of charge following inspection and approval by Shriro Australia or it’s Authorised
Service Centre.

- Replacement will be of the faulty product and or accessory, superseded models which no
longer have a replacement equivalent will be repaired free of charge during the warranty
period.

WHAT IS NOT COVERED:

1. This warranty excludes damage resulting from misuse, abuse, negligence or where the
product is not used in accordance with the operating instructions supplied.

2. This warranty excludes damage resulting from the product being dismantled, altered or
serviced by non authorised persons.

3. This warranty excludes damage resulting from power surges or the use of non original
accessories e.g power adaptor.

HOW TO CLAIM WARRANTY:

IN THE EVENT THAT YOU NEED TO CLAIM UNDER THE TERMS OF THIS WARRANTY, PLEASE

CONTACT OUR SERVICE SUPPORT LINE ON PHONE NUMBER
NORMAL BUSINESS HOURS (LOCAL CALL FEE ONLY APPLIES FROM LAND LINE, EXTRA FOR
MOBILES). OUR SERVICE TEAM WILL ASSIST YOU WITH YOUR CLAIM.



NOTE:



RECHARGEABLE BATTERY PACKS CAN BE DISPOSED OF BY FORWARDING TO SHRIRO
AUSTRALIA FOR COLLECTION.





BINATONE

Distributed by Shriro Australia



A.B.N. 28 002 386 129
23 Chaplin Drive
LANE COVE NSW 2066
AUSTRALIA
PH: [phone]
www.shriro.com.au



:

1300 768 112



under the

DURING

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:23

53

Color profile: Generic CMYK printer profile
Composite Default screen

Technical details

Standard Digital Enhanced Cordless

Frequency range 1.88 to 1.9 GHz (bandwidth = 20 MHz)
Channel bandwidth 1.728 MHz
Operating range up to 300 m outdoors; up to 50 m indoors
Operating time standby: 100 hours approx.

Temperature range Operating 0 ºC to 40 ºC

Electrical power

Cadmium (NiCd) rechargeable batteries

Telecommunications (DECT)

talking: 9 hours approx.
battery charge time: 15 hours

Storage -20 ºC to 60 ºC

Handset — three AAA-size 300 mAH Nickel

Base unit — input 230 V AC, 50 Hz; output DC 9 V, 500 mA
Charger pod — input 230 V AC, 50 Hz; output AC 9 V,

300 mA
Port specification The port (connected to the mains

power supply) is a SELV port with respect to EN41003.
The port (connected to the telephone line) is a TNV port

with respect to EN41003.
PBX compatibility Timed break recall: 100 ms (short press);

250 ms (long press).
Pause length (using the Redial/CDS button): 3 seconds.
Signalling type: DTMF (dual-tone multifrequency), also called
tone dialling.

Network connection This equipment is intended to be used in
Australia only. Operation on other countries’ PSTN termination
points cannot be guaranteed.

54

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:23

Color profile: Generic CMYK printer profile
Composite Default screen

Index

A answering a call, 10

base unit speakerphone,
12

answering an intercom call,
19

answering machine, 26–34

date and time, 26
intercepting calls, 31
message playback, 30
outgoing messages,

27–28, 32
recording a memo, 29
remote operation, 33–34
security code, 33
setting the number of

rings, 28
switching on and off, 29

auto-answer, 35

B babysitter’s call (Direct

Call), 37
base unit speakerphone, 12

volume, 12

batteries

charging the handset’s
batteries, 7

fitting the batteries, 7

C call barring, 40–42

specific numbers, 41
types of call, 42

Caller Display, 16–17

checking records, 16
deleting records, 17, 43
returning calls, 17

storing LNR numbers in
memory, 17

chain dialling, 13
cleaning and care, 52
clock

answering machine, 26

conference calls, 20
connection and conditions

for use, 5
customisation

base unit, 39–43
handset, 35–38

Call waiting function,12

D date and time

answering machine, 26

date and time setting, 42
deleting messages, 32
de-registering handsets, 23
Direct Call, 37

E earpiece volume, 10

electrical power, 6, 54
emergency calls, 37, 39
emergency numbers, 39
ending a call, 10

G warranty, 53
H HANDSET LOCATOR button,

21–22

I Indirect Network, 44–45

‘local’ dialling codes, 45

network access code, 44
turning on and off, 45

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:23

55

Color profile: Generic CMYK printer profile
Composite Default screen

Index

installation, 6–7
intercepting calls, 31
intercom calls, 18–19
interference, 4, 8

K key tone, 36
L Last Number Redial, 11

on a PBX, 51
storing LNR numbers in

memory, 15

locking the keypad, 9

M making a call, 10

memo recording, 29
memory dialling, 13–15

chain dialling, 13
deleting numbers, 14, 38
notebook, 15
storing and dialling

numbers, 13

message playback, 30
multi-handset use, 18–23

N New Call tone, 21

notebook, 15
number of rings, 28

O ‘Out of range’ warning, 8

outgoing messages, 27–28,
32

P paging handsets, 21

pause, 51, 54
PBX compatibility, 54
playback of messages, 30
problems, 46–52

R radio signals, 4, 9

recall type, 54
registering handsets, 22–24
REN (ringer equivalence

number), 5
resetting the base unit, 43
resetting the handset, 38
ringer volume and melody

base unit, 40
handset, 36

S security code, 33

selecting a base unit, 23
shuttling between calls, 20

signalling, 54
site for the base unit, 4
site for the charger pod, 4
speakerphone

base unit, 12

switching on and off, 9, 29

three-way conference, 20

T

time setting, 26, 42
transferring calls, 19
troubleshooting, 46–52

volume control

V

base unit speakerphone,
12

handset’s earpiece, 10

56

E:\Binatone2004\e820\e820_UK_03.vp
15 November 2004 11:48:23