BINATONE E3300 Twin User Manual

Important note — emergency calls

The e3300 is not designed for making emergency
calls when the mains power fails. So you should
make alternative arrangements for access to
Emergency Services.

(This means that you should also have a basic
phone that does not need mains power, connected
to your line so that you can make calls during a
power failure.)

If you need help …

The Binatone Help Line is available from 9.00 am to

5.00 pm, Monday to Friday, on

01325 304 473

Unpacking your e3300

In the box are:

the cordless handset (one for a Single system,

■

two/three for a Twin/Triple system)

the base unit

■

rechargeable batteries and a battery

■

compartment cover for each handset

a telephone line cable for the base unit

■

a mains power lead and adapter for the base

■

unit

if you have a Twin or Triple system, one or two

■

charger pods, each with a separate mains
power lead and adapter.

Keep the packaging materials in a safe place in
case you later need to transport the unit.

Keep your sales (till) receipt, which is your
guarantee.

Where to find it

y

HANG UP / C (Cancel) button

Press to hang up at the end of a call.

1 second

Press for to lock the keypad;

3 seconds

or for to turn the handset
on and off.

While dialling or programming,
press briefly to delete digits from
the display; or press and hold to
clear the display.

PROG button

Press to start programming.
Press during a call to make a

note of a number in the
Notebook.

LNR/ CDS/ PAUSE button

Press ONCE to make a repeat call
to one of the last five numbers
you dialled.

Press TWICE to see a list of Caller
Display records.
Press to generate pauses when
using the phone on a PBX.

INT ( ) button✱

Press to make an
intercom call.

Before you can use the handset to make calls
you will need to fit and fully charge the
batteries, as described on pages 4 and 5.

Please read the notes on pages 2 and 3
before you install the base unit.

SCROLL ( ) buttons✱ #

When a long number
(more than 16 digits) is
shown on the display,
press these to scroll along
the digits.

UP and DOWN buttons▲▼

Press during a call to adjust the volume
in the earpiece.

Press to move through the list of stored
numbers or Caller Display records.

PHONE /OK button

Press to begin or answer a
telephone call.

Press while programming to
confirm your selection.

R (Recall) button

You may need this
during a call if your

e

3300 is connected to a
PBX, or if you use BT’s
Select Services.

MEMORY button

Press to store numbers in
memory and to make
calls to stored numbers.

IN USE light

This comes on when you
have a connection to the
telephone line.

HANDSET LOCATOR button

Press to make all registered
handsets ring, (useful if
you've forgotten where you
put a handset).

If the display is blank

Press the button

to switch the handset on

Symbols on the display

The handset’s
number (1 if you
have a single system,
1, 2 or 3 if you have
a Twin or Triple
system)

The duration of each call is shown on the display from 20 seconds
after you press the PHONE button for a line, until 5 seconds after
you end the call.

What the symbols mean

Signal
level

New call

Intercom
call

Memory/
store

Indirect
network

Redialling

Caller
Display

Keypad
locked

Battery
charge
level

This shows the strength of the signal between the handset
and base unit. It flashes while the handset is trying to
establish a radio link .

while you’re on a call, move closer to the base unit

This appears when you missed incoming calls (even if you
do not use Caller Display).

This flashes while your handset is ringing for an intercom call,
and comes on steadily when the call’s connected.

This comes on when you’re storing numbers in memory, and
when you’re making calls to stored numbers.

This appears when the handset is dialling a non-local
number via an alternative network.provider’s

This appears when you’re using Last Number Redial.

This appears when you’re checking, or dialling from, the list
of Caller Display records.

This appears when the keypad is locked, or when you’re
trying to dial a barred number.

When this shows ‘nearly empty’ ( ), put the handset onto
the base unit or charger pod as soon as possible, to charge
the batteries. While the batteries are being charged, this

mbol blinks.

s

The time is shown if you’ve
set the handset’s clock

The base unit’s number (1,
unless you have registered
your handset to more than
one base unit)

to the base unit If this symbol flashes

.

CONTENTS

Read these notes first 3

Choosing a site for the base unit and
charger pod 3

Radio signals between handset and
base unit 3

Mains power connection 3

Installation and set-up 4

Before you start 6

Electrical safety 6
Interference 6
‘Out of range’ warning 6

Switching on and off 7

To switch the handset on and off 7
To lock the keypad 7

Making and answering calls 8

To make a call 8
To answer a call 8
To end a call 8
Earpiece volume 8
Last Number Redial (LNR) 9

Memory dialling 10

To store a number 10
To make a memory call 11
Chain dialling 11
To change a stored number 11
To delete a stored number 12
To use the notebook 12
To store an LNR number in

memory 13

Caller Display 14

To check Caller Display records 14
To return a call 15
To delete Caller Display records 15
To store a Caller Display number in

memory 15

Using a multi-handset system 16

To make an intercom call 16
To answer an intercom call 17
To end an intercom call 17
To transfer a call 17
To shuttle between two calls 18
Three-way conference 18
New Call tone 19
To page all handsets from the

base unit 19
To register a new handset to your

base unit 20
To de-register a handset 21
To select a base unit 21
To register to a different brand of

base unit 22

Customising — general points 22

Customising your handset 23

The handset’s PIN code 23
Auto-answer 23
Ringer volume and melody 24
Key tone 24
Direct Call 25
To clear all memories 26
To reset the handset 26

Continued overleaf …

Binatone Help Line: 01325 304 473 1

Contents

Customising your base unit 27

The base unit’s PIN code 27
Emergency numbers 27
Ringer volume and melody 28
Call barring 28
Date and time 30
To clear all Caller Display

memories 31
To reset the base unit 31

Indirect Network 32

To set the network access code 32
To set additional ‘local’ dialling

codes 33
To turn Indirect Network on and

off 33

Troubleshooting 34

Cleaning and care 40

Declaration of conformity 40

Guarantee and service 41

While the unit is under
Guarantee 41

After the Guarantee has expired 41

Technical details 42

Index 43

Connection and conditions for use

You can connect your e3300 to a direct exchange line (DEL) — a line
connected to a local exchange, with its own phone number; to an
extension socket connected to a DEL; or to an extension on an
approved compatible PBX. Do not connect the e3300 as an extension
to a payphone.

The ringer equivalence numbers (RENs) of all instruments (phones,
fax machines, etc.) connected to an exchange line must not add up to
more than 4 — otherwise, one or more of them may not ring and/or
answer calls correctly. The e3300 has a REN of 1, and most other
telephones have a REN of 1 unless marked otherwise.

Choosing a
site for the
base unit and
charger pod

Radio signals
between
handset and
base unit

Mains power
connection

Read these notes first

The base unit and charger pod should each be placed
on a level surface, in a position where:

■

the mains adapter plug will reach an easily accessible
230-V

AC switched mains supply socket — never try

to lengthen the mains power cable

■

the base unit’s telephone cable will reach your tele­phone line socket or extension socket (the charger
pod does not have a telephone line connection)

■

it is not close to another telephone — this can cause
radio interference

■

it is not close to a sink, bath or shower, or anywhere
else where it might get wet

■

it is not close to other electrical equipment — fridges,
washing machines, microwave ovens, fluorescent
lights, TVs etc.

To use your handset and base unit together, you must
be able to establish a radio link between them. Be
aware that:

Any large metal object — like a refrigerator, a mirror

■

or a filing cabinet — between the handset and the
base unit may block the radio signal.

Other solid structures, like walls, may reduce the

■

signal strength.

IMPORTANT —

The e3300 base unit must be used with mains

■

adapter, part no. XX002136D, supplied with the
unit.

The e3300 charger pod must be used with mains

■

adapter, part no. XX002137D, supplied with the unit.

Using any other adapter will result in non-compliance
with EN60950, and will invalidate any approval given to
this apparatus.

2

Binatone Help Line: 01325 304 473 3

Installation and set-up

p

Choose a suitable site for the

1

base unit See page 3

Connect the mains power lead

2

and the telephone line cord into
the underside of the base unit

Use the telephone line
cord supplied with your

3300 — do not use any

e

other telephone line cord

Plug the mains adapter into a

3

230 V AC, 50 Hz mains socket,
with the switch on the socket
set to OFF

See the note
on page 3

If you have one or more charger pods …

4

Plug the mains adapter into a 230 V AC,
50 Hz mains socket, with the switch on
the socket set to OFF

See the note
on page 3

Switch on at the mains socket(s)

5

4

Fit a battery pack in each handset

6

A. Plug in the

connector

RED BLACK

Charge the batteries for 15 hours

7

Before you use the handset for the
first time, it is important to charge
the batteries fully.

The handset ‘beeps’ when it’s correctly
in position on the charging cradle.

Leave the handset on the charging
cradle for 15 hours.

When you don’t need to use the handset (for
example, overnight or when you go out),
replace it on the base unit or charger pod, to
keep the batteries charged.

Connect the base unit to the telephone line

8

Switch off power at the mains socket
Insert the telephone line plug into

the socket as shown
Switch mains power back on

Make sure the mains socket is
switched on if you want to use
the phone — it will not work
without electrical power

B. Tuck the wires in
and lay the battery
pack in the
compartment

C. Fit the battery
compartment
cover, sliding it into
place and pressing
firmly to make sure
it is secure

The battery
level symbol
blinks

The Charge
lights come
on

Use the plug to
raise the shutter
before pushing
it into the socket

NOTE: the charger pod does not have
a connection to the tele

hone line.

Binatone Help Line: 01325 304 473 5

Before you start

Switching on and off

Electrical
safety

Interference If the sound quality gets worse as you move around

‘Out of range’

warning

◆

DO NOT let the base unit or charger pod get wet.
Electrical equipment can cause serious injury if used
while you are wet or standing in water.

◆

If the base unit (or the charger pod) ever falls into
water, DO NOT retrieve it until you have unplugged the
power lead from the mains and the telephone line plug
from the telephone socket; then pull it out by the
unplugged cables.

◆

NEVER use your e3300 outdoors during a thunderstorm
— unplug the base unit from the telephone line and the
mains socket when there are storms in your area.
Damage caused by lightning is not covered by the
guarantee.

while on a call, this is probably caused by interference
between the handset and the base unit, perhaps
because you are too near to another phone or other
electrical equipment.

Move to a different position to clear the interference.
If you do not move, your call may be cut off.

Radio interference in the environment may occasionally

!

cause a short break in the link between the handset
and the base unit while you are on a call. The
handset’s display will flash briefly, while the unit
automatically restores the link.

If you hear a warning tone during a call, and/or the
sound in the earpiece becomes faint or distorted, you
may be going out of range of the base unit. Move
nearer to the base unit within 20 seconds, until the
tone stops. Otherwise, your call may be cut off.

To switch the
handset on
and off

To lock the
keypad

Notes

To switch the handset off and save battery
power:

◗

◗

◗

◗

◗

Press the HANG UP/C button and hold it for
3 seconds until the display goes blank

To switch the handset back on:

Briefly press the HANG UP/C button

To lock the keypad:

Press the HANG UP/C button and hold it for
1 second until the ‘key’ symbol and a group
of dashes appear on the display

To unlock the keypad:

Press the HANG UP/C button and hold it for
1 second until the ‘key’ symbol disappears
from the display

Or simply replace the handset on the base
unit or charger pod

When the handset is switched off, it can’t be used for

■

making calls, including emergency calls.
When the keypad is locked, the handset can only call

■

the emergency numbers you have programmed as
described on page 27.

When the handset is switched off, it won’t ring for

■

incoming calls, but the base unit will still ring. To
answer a call when the handset is switched off, you
need to switch it back on. Remember that it may take
a few moments for the handset to re-establish a radio
link with the base unit.

6

Binatone Help Line: 01325 304 473 7

Making and answering calls

Making and answering calls

To make a call

To answer a
call

To end a call

Earpiece
volume

1 Key in the telephone number

If you make a mistake, press the HANG UP/C
button to clear one digit at a time from the
display.

2 Press the PHONE button

(You can dial the number
PHONE button to get Dial tone if you prefer,
but you won’t be able to correct any mistakes
if you do it this way.)

If you want to use the Indirect Network
feature, turn to page 32 for more information.

When there’s an incoming call, the base unit and
handset ring, and call flashes on the display.

Press any button (except HANG UP/C) to answer

◗

the call

◗

◗

◗

Press the HANG UP/C button so that the
PHONE light on the base unit goes out

Or simply replace the handset on the base
unit or charger pod

During a call, to adjust the volume in the earpiece:

Press the ▲ or ▼ button

There are three volume levels, shown by bars
on the right-hand side of the display. After you
end your call, the earpiece volume will stay at
the level you have set.

after you press the

Last Number
Redial (LNR)

Notes

To make a repeat call to the last number you
dialled (up to 24 digits):

1 Press the LNR/CDS button

2 Press the PHONE button

To make a repeat call to one of the the last five
numbers you dialled:

1 Press the LNR/CDS button

2 Press the ▲ or ▼ button if necessary until

the number you want is displayed

3 Press the PHONE button

To clear a number from the Last Number
Redial (LNR) memories:

1 Press the LNR/CDS button, then the ▲ or ▼

button until the number you want to delete
is displayed

2 Press and hold the HANG UP/C button until

you hear a tone;
OR press and hold the HANG UP/C button
for 5 seconds to clear all five LNR memories

Only numbers you’ve dialled manually will be stored

■

in the LNR memories; not numbers you’ve dialled
from memory or from the Caller Display list.

Numbers you’ve dialled more than once will be

■

stored only once.

Each time you dial a number, it clears the oldest one

■

from the LNR memories; so you don’t
numbers manually unless you want to.

need to clear

8

Binatone Help Line: 01325 304 473 9

Memory dialling

Memory dialling

To store a
number

You can store up to 20 phone numbers in memory.
Each number can have up to 24 digits. The 20 memory
locations are numbered 01 to 20.

Method 1

1 Key in the phone number

If you make a mistake, press the HANG UP/C
button to clear one digit at a time from the
display.

2 Press and hold the MEMORY button for at

least a second

The phone number appears on the display,
with the first free memory location to the left of
it. To store it in a different location, use the
or ▼ button to move to the one you prefer.

3 Press the PHONE button to confirm

Method 2

1 Press the PROG button

2 Press the MEMORY button

3 Press the ▲ or ▼ button to find a free

memory location (or key in a memory
location number using the numbered keys)

4 Key in the phone number

To make a
memory call

1 Press the MEMORY button

Two dashes flash on the left side of the display

2 Either press the ▲ or ▼ button to find a the

number you want;
or key in the memory location number using
the numbered keys

3 Press the PHONE button

Chain dialling You can store part of a number (for example, the long-

▲

To change a
stored
number

distance dialling code) in memory, and use any com­bination of memory and manual dialling to make a call.

1 Press the PROG button

2 Press the MEMORY button

3 Press the ▲ or ▼ button until the number

you want to change is displayed

4 Press the HANG UP/C button to delete

digits one by one; then key in the new digits

5 Press the PHONE button

10

5 Press the PHONE button to confirm

(You can use either Method 1 or Method 2 to store
numbers, as you prefer.)

Binatone Help Line: 01325 304 473 11

Memory dialling

Memory dialling

To delete a
stored
number

To use the
notebook

1 Press the MEMORY button

2 Press the ▲ or ▼ button until the number

you want to delete is displayed

3 Press and hold the HANG UP/C button until

you hear a tone and the number disappears
from the display;

OR press and hold the HANG UP/C button
for 5 seconds to clear all 20 memories

You can store a number in memory while you
are busy on a call.

1 Press the PROG button

2 Press the MEMORY button

3 Press the ▲ or ▼ button to find a free

memory location;
OR key in a memory location number using
the numbered keys

4 Key in the phone number you want to store

5 Press the PHONE button to confirm

Note: If you want to quit the notebook without
storing a number, press the HANG UP/C button
for one second.

To store an
LNR number
in memory

You can move a number from the Last Number
Redial (LNR) memories (see page 9) to a more
permanent memory location.

1 Press the LNR/CDS button

2 Press the ▲ or ▼ button if necessary until

the number you want is displayed

3 Press and hold the MEMORY button for

one second

The display shows the first free memory
location. You can press the
select a different free location if you wish (only
free locations are displayed).

▲ or ▼ button to

4 Press the PHONE button to store the

number

12

Binatone Help Line: 01325 304 473 13

Caller Display

Caller Display

To check
Caller Display
records

If you subscribe to this feature from your service provider,
you can see the phone numbers of your callers on the
display, before you answer. If a caller withholds their
number by dialling 141, or if they are calling from a
network that does not transmit the number, no number
will be shown on the display when the phone rings.

The e3300 will store the numbers of the last 10 callers
(whether or not you answered the call) so you can call
them back later. When all 10 Caller Display memories
are full, the next incoming number will overwrite the
oldest one. If the number was withheld or unavailable,
no record will be stored.

If you’ve got new Caller Display records, the symbol
is shown on the display.

1 Press the LNR/CDS button TWICE

The most recent caller’s number is shown on
the display.

2 Press the STAR (✱) button to switch

between the number, and the time/date of
the call

If the number had more than 13 digits, you’ll
see the first 13 digits of the number when you
press the
the time/date.

✱ button once; press it again to see

3 Press the ▲ or ▼ button to scroll through

the records

Once you’ve checked all the records, the
symbol disappears from the display.

CID

To return a
call

To delete
Caller Display
records

To store a
Caller Display
number in
memory

To ring back someone who’s called you:

1 Follow steps 1 to 3 on page 14 to display the

number

2 Press the PHONE button to dial the number

To delete a Caller Display record:

1 Follow steps 1 to 3 on page 14 to display the

number

2 Press and hold the HANG UP/C button until

you hear a tone;
OR press and hold the HANG UP/C button
for 5 seconds to clear all 10 records

To move a Caller Display record to a more
permanent memory location:

1 Follow steps 1 to 3 on page 14 to display the

number

2 Press and hold the MEMORY button for

one second

The display shows the first free memory
location. You can press the
select a different free location if you wish (only
free locations are displayed).

▲ or ▼ button to

3 Press the PHONE button to store the

number

14

Binatone Help Line: 01325 304 473 15

Using a multi-handset system

Using a multi-handset system

To make an
intercom call

If you have an e3300 Twin or Triple system, you already
have two or three handsets registered to your base unit.
You can register additional handsets — up to six
handsets per base unit. With two or more handsets
registered, you can:

■

make intercom calls from one handset to another

■

transfer an outside call from one handset to another

■

shuttle between an outside call and an intercom call

■

set up a three-way conference call

Each handset’s number (h1 to h6) is shown on its
display.

Only one handset can be connected to the outside

!

line at once. If you try to make a call while another
handset is already on the line, you’ll hear Busy tone.

Some of the instructions in this section tell you to

!

press a button ‘for one second’. This means that you
should press the button and hold it down for a
moment until the display changes, you hear a tone,
or you are connected to another call.

1 Press the INT (✱) button for one second

INT appears on your handset’s display, with the

numbers of all other registered handsets.

2 Key in a handset number; or press 9 to call

all other registered handsets

The other handset rings, and the
flashes on its display. When the other handset
user answers, you will be connected.

INT symbol

To answer an
intercom call

To end
an intercom
call

To transfer a
call

The ringing tune for intercom calls is different from that
for outside calls. When someone makes an intercom call
to you (even when you’re already busy on a call)
appears on your handset’s display, with the number of
the handset calling you.

Press any button (except HANG UP/C) to answer

◗

the call

◗
◗

Press the HANG UP/C button
Or simply replace the handset on the base

unit or charger pod

When you have made or answered an outside
call, to transfer it to another handset:

1 Press the INT (✱) button for one second

then key in the number of the other handset

The outside call is put on hold and the other
handset rings. When the other handset user
answers, you can speak to her/him.

If the other user does not answer, you can get
back to the outside call at any time by pressing
and holding the INT (

✱) button again.

2 Press the HANG UP/C button to hang up

and transfer the call

You can press the HANG UP/C to transfer the
outside call
your intercom call. If the user hasn’t answered
after 30 seconds, the outside call will come
back to you and your handset will ring.

before the other handset answers

INT

16

Binatone Help Line: 01325 304 473 17

Using a multi-handset system

Using a multi-handset system

To shuttle
between two
calls

To set up a
three-way
conference

When you have both an outside call and an
intercom call in progress, you can shuttle from
one to the other, like this:

◗

◗

◗

◗

Press the INT (✱) button for one second to
speak to each in turn, putting the other on
hold

You can transfer the outside call to the other
handset by pressing the HANG UP/C button
while you’re connected to the intercom call

If you press the HANG UP/C button while
you’re connected to the outside call, you will
disconnect it.

When you have both an outside call and an
intercom call in progress, you can set up a
three-way conference call, like this:

Press the # (HASH) button for one second

To suspend the other handset user from the
conference call:

Press the # (HASH) button for one second

You remain connected to the outside call. If the
other user has not hung up, you can bring
her/him back into the conference by pressing
the # (HASH) button again.

OR, to drop out of the conference call, leaving
the other user connected to the outside call:

Press the HANG UP/C button

New Call tone When you are on an intercom call and an

◗

◗

To page all
handsets
from the
base unit

◗

◗
◗

outside call comes in, you will hear New Call
tone over your conversation to tell you that
someone is calling you.

To answer the outside call and end the
intercom call:

Press the INT (✱) button for one second

OR, to answer the outside call and put the
intercom call on hold (so you can later use
shuttle, conference or transfer):

Briefly press the # (HASH) button

To make all registered handsets ring (this is
useful if you’ve forgotten where you put a
handset):

Press the HANDSET LOCATOR button on
the base unit

Handsets ring for up to 30 seconds. To stop the
ringing before this time:

Press the HANDSET LOCATOR button again;

or press any button on any handset

18

Binatone Help Line: 01325 304 473 19

Using a multi-handset system

Using a multi-handset system

To register a
new handset
to your base
unit

The handset(s) supplied with your base unit should not
need to be registered; only additional ones you have
bought separately.

Each handset can be registered to up to four base units,
numbered 1 to 4.

1 Press and hold the HANDSET LOCATOR

button on the base unit until you hear
Registration tone (slow ‘beeps’)

You now have 30 seconds in which to register
the handset.

2 On the handset, press the PROG button

then key in 1 6 followed by the base unit
number

If this is the first base unit you’re registering to,
its number is 1.

3 Key in the base unit’s PIN code

If you have not set a base unit PIN as described
on page 27, the default PIN is 0000.

4 Press the PHONE button

The display shows the handset numbers which
are still free on the base unit.

5 (Optional) Key in a handset number

If you don’t key in a number at this point, the
handset will be registered with the lowest free
number.

The handset beeps to confirm registration.

To de-register
a handset

To select a
base unit

You may need to do this in order to replace a
faulty handset.

1 Press the PROG button then 2 6

The display shows the numbers of all handset
registered to the base unit.

2 Key in the number of the handset to be

de-registered

The display flashes, and the handset is
de-registered.

If your handset is registered to more than one
base unit, it will automatically select the one
with which it can best set up a radio link
(usually the nearest one). Or you can select a
base unit manually.

You don’t need this function if you have only
one base unit.

1 Press the PROG button then 1 7

2 Use the ▲ or ▼ buttons to select a base unit

Base units are numbered 1 to 4. If you select 0,
your handset will automatically select the base
unit that gives the strongest connection.

3 Press the PHONE button to confirm

20

Binatone Help Line: 01325 304 473 21

Using a multi-handset system

Customising your handset

To register to
a different
brand of base
unit

Your e3300 can be registered to any GAP-compatible
base unit; or your can register other GAP-compatible
handsets to your e3300 base unit. But we do not

guarantee that all features or display messages will
be available using other manufacturers’ equipment.

1 Follow the instructions in the base unit’s User Guide to

put the base unit into registration mode (for example,
step 1 on page 20).

2 Follow the instructions in the handset’s User Guide to

register the handset (for example, steps 2 to 5 on
page 20).

If you need to enter a PIN code for the base unit, refer
to the base unit’s User Guide.

If you have problems, contact the Binatone Help Line
for more advice.

Customising — general points

You can customise the settings of your e3300 handset
and base unit using a menu which is shown on the
handset’s display. Please note that:

If you have set a PIN code for your handset and/or

■

your base unit (see pages 23 and 27), you will need
to key it in after you press PROG 1 (handset) or
PROG 2 (base unit) to make changes. The instructions
in this User Guide assume that you have not set a
PIN.

If you don’t press any button for about 25 seconds,

■

the handset will time out and the display will return
to standby mode.

When you confirm any setting you have made, you’ll

■

hear a confirmation tone. If you make a mistake,
you’ll hear a warning tone.

The handset’s
PIN code

The handset has a default PIN (personal identity
number) of 0000. You can change it to any four-digit
number you’ll remember easily. If you leave it at the
default, you won’t need to key it in to change the
handset’s settings.

1 Press the PROG button then 1 8

2 Key in your chosen PIN

3 Press the PHONE button to confirm

If you forget your PIN, and you want to change
the handset’s settings, you’ll need to reset the
handset as described on page 26.

Auto-answer When a call comes in, you need to press any button to

answer it. Or you can set auto-answer — so, if the
handset is in place on the base unit, you simply lift it to
answer the call, without pressing any button.

1 Press the PROG button then 1 5

2 Use the ▲ or ▼ button to set:

0 for auto-answer off
1 for auto-answer on

3 Press the PHONE button to confirm

22

Binatone Help Line: 01325 304 473 23

Customising your handset

Customising your handset

Ringer volume
and melody

The handset has eight ringer volume levels, including 0
for off; and eight ringer melodies. With the volume set
to 0, the handset will not ring for an incoming call, but
the display will show call or the phone number.

To change the volume:

1 Press the PROG button then 1 1 1

2 Use the ▲ or ▼ button to change the

volume

3 Press the PHONE button to confirm

To change the melody:

1 Press the PROG button then 1 1 2

2 Use the ▲ or ▼ button to change the

melody

3 Press the PHONE button to confirm

Key tone Normally, whenever you press a button on the handset,

you hear a ‘beep’ tone. You can turn these tones off if
you prefer.

1 Press the PROG button then 1 1 3

2 Use the ▲ or ▼ buttons to set:

0 for key tone off
1 for key tone on

3 Press the PHONE button to confirm

24

Direct Call With Direct Call turned on, when you press any key

except the PROG button, the handset will automatically
make a call to a number you have programmed in. This
feature is sometimes called babysitter’s call.

With Direct Call turned on, it is not possible to make

!

emergency calls, unless you have programmed an
emergency number such as 999 as the Direct Call
number. But remember that the number you have
programmed will be dialled automatically when any
key is pressed.

Before you can turn Direct Call on, you must
program the telephone number.

1 Press the PROG button then 1 3

2 Key in the number

You can press the HANG UP/C button to clear
digits one by one; or press and hold the
HANG UP/C button to clear the Direct Call
number completely.

3 Press the PHONE button to confirm

To turn Direct Call on and off:

1 Press the PROG button then 1 2

2 Use the ▲ or ▼ buttons to set:

0 for Direct Call off
1 for Direct Call on

3 Press the PHONE button to confirm

While Direct Call is turned on, the display shows and
the Direct Call number. You can answer calls as normal.

Binatone Help Line: 01325 304 473 25

Customising your handset

Customising your base unit

To clear all
memories

To reset the
handset

This is a way of clearing all stored numbers at
once, from the memory locations and the Last
Number Redial memories. If you have set a
Direct Call number, it will be cleared too.

1 Press the PROG button then 1 9

2 Press the PHONE button to confirm

Note: Caller ID memories are cleared by
resetting the base unit (see page 31).

When you reset the handset, you return all its settings
to their defaults, as follows:

■ ringer volume 7

■ ringer melody 4

■ key tone on

handset PIN 0000

■

Indirect Network off (see page 32)

■

auto-answer off

■

select base unit automatic (best connection)

■

1 Press the PROG button then 1 0

2 Press the PHONE button to confirm

The base unit’s
PIN code

Emergency
numbers

The base unit has a default PIN of 0000. You can
change it to any four-digit number you’ll remember
easily. If you leave it at the default, you won’t need to
key it in to change the base unit’s settings.

1 Press the PROG button then 2 8

2 Key in your chosen PIN

3 Press the PHONE button to confirm

If you forget your PIN, and you want to change
the base unit’s settings, you’ll need to reset the
base unit as described on page 31.

These two numbers can be dialled even when the
handset is locked (see page 7).

1 Press the PROG button then 2 2 3 1

2 Key in the first emergency number

3 Press the PHONE button to confirm

4 Press the PROG button then 2 2 3 2

26

5 Key in the second emergency number

6 Press the PHONE button to confirm

Binatone Help Line: 01325 304 473 27

Customising your base unit

Customising your base unit

Ringer volume
and melody

The base unit has eight ringer volume levels, including
0 for off; and eight ringer melodies. With the volume set
to 0, the base unit will not ring for an incoming call.

To change the volume:

1 Press the PROG button then 2 1 1

2 Use the ▲ or ▼ button to change the

volume

3 Press the PHONE button to confirm

To change the melody:

1 Press the PROG button then 2 1 2

2 Use the ▲ or ▼ button to change the

melody

3 Press the PHONE button to confirm

Call barring You can set call barring for individual handsets

registered to your base unit. Your options are:

to bar calls to up to two specific numbers (which

■

can be dialling codes) with up to eight digits each

to bar certain types of call — no outside calls, or no

■

international calls

To bar calls to specific numbers

1 Press the PROG button then 2 2 2

2 Key in the handset number (1 to 6)

3 Press 1 1

4 Key in the first barred number

5 Press the PHONE button to confirm

6 Press the PROG button then 2 2 2

7 Key in the handset number (1 to 6)

8 Press 1 2

9 Key in the second barred number

10 Press the PHONE button to confirm

To turn the barring on and off:

1 Press the PROG button then 2 2 2

2 Key in the handset number (1 to 6)

3 Press 0 then use the ▲ or ▼ button to set:

0 for call barring off
1 for call barring on

4 Press the PHONE button to confirm

28

Binatone Help Line: 01325 304 473 29

Customising your base unit

Customising your base unit

To bar certain types of call

1 Press the PROG button then 2 2 1

2 Key in the handset number (1 to 6)

3 Use the ▲ or ▼ button to set:

0 no outside calls (intercom calls only)
1 no international calls
2 all calls allowed

4 Press the PHONE button to confirm

Date and time You need to set the date and time if they are to

be shown correctly on the handsets’ displays
and stored with Caller Display records.

1 Press the PROG button then 2 3

2 Key in the date as a six-digit number

…for example, 131002 for 13 October 2002,
020303 for 2 March 2003.

3 Press the PHONE button to confirm

4 Key in the time as a four-digit number

…for example, 0830 for 8:30 am, 1406 for
2:06 pm.

5 Press the PHONE button to confirm

To clear all
Caller Display
memories

To reset the
base unit

This is a way of clearing all stored numbers
from the Caller Display memories.

1 Press the PROG button then 2 9

2 Press the PHONE button to confirm

When you reset the base unit, you return all its settings
to their defaults, as follows:

■

ringer volume 7

■

ringer melody 4

■ key tone on

■ base unit PIN 0000

call barring none

■

■ Caller Display memories empty

Indirect Network codes none (see page 32)

■

1 Press the PROG button then 2 0

2 Press the PHONE button to confirm

30

Binatone Help Line: 01325 304 473 31

Indirect Network

Indirect Network

To set the
network
access code

You can use this feature if you make some of your calls
via a different network from the one that supplies your
exchange line. By using indirect access to an alternative
network, you may be able to save money on long­distance and international calls. When you subscribe to
an alternative network provider, they will send you a

network access code

To route calls over the alternative network, you need to
key in the access code each time you make a call. Your
e3300 can do this automatically when you dial a long­distance or international number (beginning with 0),
either manually or from memory.

For local calls (numbers not beginning with 0), the
e3300 will not dial the network access code; so these
calls will be routed over your local network. You can
also set two ‘local’ dialling codes, beginning with 0, for
which the network access code won’t be dialled.

The network access code and the additional ‘local’
dialling codes are set on the base unit, and apply to all
registered handsets. But you need to turn the Indirect
Network feature on and off on individual handsets.

1 Press the PROG button then 2 4 0

2 Key in the network access code (up to six

digits)

3 Press the PHONE button to confirm

To set
additional

‘local’ dialling

codes

To turn
Indirect
Network on
and off

1 Press the PROG button then 2 4 1

2 Key in the first dialling code (up to 6 digits)

3 Press the PHONE button to confirm

4 Press the PROG button then 2 4 2

5 Key in the second dialling code (up to 6 digits)

6 Press the PHONE button to confirm

You need to do this on each handset.

1 Press the PROG button then 1 4

2 Use the ▲ or ▼ buttons to set:

0 for Indirect Network off
1 for Indirect Network on

3 Press the PHONE button to confirm

When you make a call, the handset will dial the network
access code when you dial a number beginning with 0,
except when it’s to one of the ‘local’ codes you have set.
When a call is routed via Indirect Network,
on the display.

Note — for Indirect Network to work, you must dial

!

the phone number (or select it from memory, LNR
memory or Caller Display memory) before you press
the PHONE button for an outside line.

LC is shown

32

Binatone Help Line: 01325 304 473 33

Troubleshooting

Troubleshooting

ALWAYS check
first that:

“I cannot make

or answer calls.”

The e3300 must be serviced by trained engineers.

!

NEVER attempt any repairs or adjustments yourself
— you could make the problem worse and invalidate
the Guarantee.

■

you have followed all the steps listed on pages 4 and
5 to install and set up your e3300

■

all connectors are firmly inserted in their sockets

■

mains power is switched on at the socket

■

the handset’s batteries are correctly and securely
installed, and are not run down

Everyday use

If the handset’s display is blank, it may be switched off.
Press the HANG UP/C button to switch it back on.

Check that the base unit’s mains power adapter is
plugged in and power is switched on. The base unit
needs mains power for normal operation of the phone
— not just for charging the batteries.

Make sure you’re using the telephone line cable that
was supplied with your e3300. Other telephone line
cables might not work.

Move the handset closer to the base unit.

Check the Battery Level symbol on the display. If it is
low, replace the handset on the base unit or charger
pod to recharge the batteries.

Switch off power at the mains socket, wait for a few
seconds and then switch back on. This may solve the
problem.

“I cannot make

a call.”

“When I press

keys, nothing
happens.”

“When I key in a

number, it
appears on the
display, but I
can’t make an
outside call.”

“The phone

does not ring”

“My call was cut

off when I went
out of range.
Now I can’t use
my handset.”

The handset’s keypad may be locked (see page 7).
Unlock it before you make a call.

Call barring may have been set (see page 28). Check
with the user of the base unit.

Make sure the batteries are fitted in your handset. If the
Battery Level symbol on the display shows ‘low’,
recharge the batteries.

Try moving the handset closer to the base unit.

Try a different position for the base unit — somewhere
higher if possible, or further from other electrical
equipment.

Check that the base unit’s mains power adapter is
plugged in and power is switched on. The base unit
needs mains power for normal operation of the phone
— not just for charging the batteries.

Make sure you’re using the telephone line cable that
was supplied with your e3300. Other telephone line
cables might not work.

Check that the total REN value of all equipment
connected to your telephone line is no more than 4 (see
page 2). Disconnect one or more telephones and see
whether that helps.

Move the handset closer to the base unit before you try
again to make a call.

34

Binatone Help Line: 01325 304 473 35

Troubleshooting

Troubleshooting

“There is inter-

ference and
noise on the
line.”

“I hear ‘beeps’

from my
handset while
I’m on a call.”

“The Caller

Display feature
isn’t working.”

“When I try to

make a call, I
hear Busy
tone.”

“The volume in

the earpiece is
low when I’m
on a call.”

Move the handset closer to the base unit, or to a
different position.

Try moving the base unit so that it’s not near other
electrical equipment, such as a television or a
computer.

You’ll get the best results if you site the base unit as
high as possible. For example, in a two-storey house,
the first-floor landing is an ideal place for the base unit.

You may be going out of range of the base unit. Move
closer, or your call may be cut off.

Check the Battery Level symbol on the display. If it is
low, recharge the batteries.

You need to subscribe to the Caller Display feature from
BT or your service provider.

The caller may have withheld their number by dialling

141. Or they may be calling from a network that does
not transmit the Caller ID (for example, it may be an
international call).

If you’re using a e3300 Twin system, or have extra
handsets registered to your base unit, check that
another handset isn’t already in use on a call.

Make sure you’re holding the earpiece correctly over
your ear.

Adjust the volume using the ▲ or ▼ button.

“I can’t transfer

a call.”

“When I try to

change the
settings of my
handset and/or
base unit, I hear
a warning
tone.”

“The Indirect

Network feature
isn’t working.”

Using a multi-handset system

Make sure the other handset is within range of the base
unit.

Make sure you’re dialling the correct number for the
other handset (1 to 6, or 9 for all registered handsets).

Customising the handset and base unit

Have you set a PIN code for your handset and/or base
unit? If so, you need to key it in after pressing PROG 1
or PROG 2 before you can make any changes. If you’ve
forgotten your PIN, you’ll need to reset the handset
and/or base unit as described on pages 26 and 31.

Indirect Network

You must subscribe to an alternative network
provider before you can use this feature.

If you have more than one registered handset, you need
to turn the feature on for each one individually, as well
as setting the network access code on the base unit.

When making a call, you must dial the number (or
select the number from memory, LNR memory or Caller
Display memory) before you press the PHONE button
for an outside line.

36

Binatone Help Line: 01325 304 473 37

Troubleshooting

Troubleshooting

“The handset‘s

battery pack is
running low
within
an hour or
two.”

“I try to

recharge the
batteries, but I
still get a
warning that
they are low.”

“The Recall

function doesn’t
seem to work.”

“Last Number

Redial and/or
memory dialling
don’t work on
a PBX.”

Batteries

Before you first used the handset, you should have left it
on the base unit or charger pod for up to 15 hours to
charge the batteries fully.

You may need to replace the battery pack (see below).

Clean the battery charging contacts with a dry cloth.

Check the connections between the base unit and the

mains power socket.

You need to replace the battery pack.

To find out how to obtain a replacement, call the
Binatone Spares Department on 01325 304 473,
between 9.00 am and 5.00 pm, Monday to Friday.

Dispose of used batteries safely — never burn them,
or put them where they could get punctured.

PBX use

You may need to press and hold the R button for a
couple of seconds, rather than pressing it briefly. Try this
and see if it works.

When you first make a call, press the LNR/CDS/P
button for a pause between the outside line access
code (e.g. 9) and the telephone number. You should
later be able to redial the number.

When storing numbers in memory, you can include the
outside line access code (e.g. 9) with each number.

If the fault
persists …

If your PBX requires you to wait for a second Dial tone
before dialling the telephone number, press the
LNR/CDS/P button for a pause between the access
code and the number.

You can also set up your e3300 so that it automatically
inserts a 2-second pause after you dial the outside line
access code, as follows:

1 Press the PROG button then 2 5 0

2 Key in the line access code (up to four digits)

3 Press the PHONE button to confirm

Disconnect all other instruments connected to the

◆

same line as the e3300 and see whether you can make a
call.

Disconnect the base unit from the telephone line and

◆

plug a different phone into the master telephone
socket. Try making a call. If this works, the line is OK.

If the call does not work, and you are using a two-way

◆

socket adapter, remove it and plug a telephone directly
into the socket. If the call now works, the adapter may
be faulty.

If you cannot make a call, the fault may be on the

◆

exchange line. Contact the service provider (the BT
engineers on 151, or your cable company).

If you still cannot identify the cause of the problem,

◆

contact the Binatone Help Line on 01325 304 473.

38

Binatone Help Line: 01325 304 473 39

Cleaning and care

◆

Do not clean any part of your e3300 with benzene,
thinner or other solvent chemicals — this may cause
permanent damage which is not covered by the
Guarantee. When necessary, clean it with a damp
cloth.

◆

Keep your e3300 away from hot, humid conditions or
strong sunlight, and don’t let it get wet.

◆

Every effort has been made to ensure high standards of
reliability for your e3300. However, if something does
go wrong, please do not try to repair it yourself —
consult your supplier or the Binatone Help Line.

Guarantee and service

The Binatone e3300 is guaranteed for 12 months from
the date of purchase shown on your sales receipt. The
Guarantee does not cover damage by misuse or
negligence, or by excessive voltages — for example,
faults on the telephone line, or lightning.

Please keep your sales (till) receipt — this is your
guarantee. You should also keep the original packaging

material.

In the unlikely event that you need to return your
e3300 to our Repair Centre while it is under guarantee,
there will be a £5 handling charge.

40

Declaration of conformity

The Binatone e3300 complies with the essential
protective requirements and objectives of:

EC R&TTE Directive 1999/5/EC

■

EC Low Voltage Directive 73/23/EEC

■

EC EMC Directive 89/336/EEC

■

and conforms to the following relevant harmonised
standards:

Radio: TBR 6

■

EMC: EN 301489

■

Safety: EN 60950, EN 41003

■

Other: I-CTR 37

■

Binatone Telecom plc operates a policy of continuous product
improvement, and so reserves the right to make changes to the
product and functions without notice.

While the
unit is under
Guarantee

1 Disconnect the base unit from the telephone line and

the mains electricity supply

2 Pack up all parts of your e3300, using the original

packaging. Remember to include the mains adapter

3 Return the unit to the shop where you bought it,

making sure you take your sales receipt

After the
Guarantee
has expired

If the unit is no longer under Guarantee, first follow
steps 1 and 2 as for repair under Guarantee. Then …

3 Call our Service Department on 01325 304 473 and ask

for a quotation of the repair charge and details of where
to send your e3300 for repair

4 Make sure you include with your e3300:

your name and address

■

a cheque or postal order for the value of the repair

■

charge

5 Return your e3300 to the address given by the Service

Department

Binatone Help Line: 01325 304 473 41

Technical details

Index

Standard Digital Enhanced Cordless

Frequency range 1.88 to 1.9 GHz (bandwidth = 20 MHz)

Channel bandwidth 1.728 MHz

Operating range up to 300 m outdoors; up to 50 m

Operating time standby: 80 hours approx.

Temperature range Operating 0 ºC to 40 ºC

Electrical power

Hydride (NiMH) rechargeable battery pack

Telecommunications (DECT)

indoors

talking: 7 hours approx.
battery charge time: 15 hours

Storage -20 ºC to 60 ºC

Handset — 3.6 V 300 mAH Nickel Metal

Base unit/charger pod — input 230 V AC, 50 Hz; output

DC 9 V, 300 mA; polarity - –(– +; mains adapter part
numbers XX002136D (base unit) and XX002137D (charger
pod)

Port specification The port (connected to the mains
power supply) is a SELV port with respect to EN41003.

The port (connected to the telephone line) is a TNV
port with respect to EN41003.

PBX compatibility Timed break recall: 100 ms (short
press); 250 ms (long press).
Pause length (using the LNR/CDS/P button): 3 seconds.
Signalling type: DTMF (dual-tone multifrequency), also
called tone dialling.

Network connection This equipment is intended to be
used in the UK only. Operation on other countries’ PSTN
termination points cannot be guaranteed.

A answering a call, 8

answering an intercom call,
17

auto-answer, 23

B babysitter’s call (Direct

Call), 25

batteries

charging the handset’s
battery, 5

fitting the battery pack, 5

C call barring, 28

specific numbers, 29

types of call, 30

Caller Display, 14–15

checking records, 14

deleting records, 15, 31

returning calls, 15

storing LNR numbers in
memory, 15

chain dialling, 11

cleaning and care, 40

conference calls, 18

connection and conditions
for use, 2

customisation

base unit, 27–31

handset, 23–26

summary, 22

D date and time setting, 30

de-registering handsets, 21

Direct Call, 25

E earpiece volume, 8

electrical power, 4, 42

emergency calls, 25, 27

emergency numbers, 27

ending a call, 8

G guarantee, 41

H HANDSET LOCATOR button,

19–20

I Indirect Network, 32–33

‘local’ dialling codes, 33

network access code, 32

turning on and off, 33

installation, 4 - 5

intercom calls, 16–17

interference, 3, 6

K key tone, 24

L Last Number Redial, 9

on a PBX, 38

storing LNR numbers in
memory, 13

locking the keypad, 7

M making a call, 8

memory dialling

chain dialling, 11

deleting numbers, 12, 26

storing and dialling
numbers, 10–13

multi-handset use, 16–22

42

Binatone Help Line: 01325 304 473 43

Index

N New Call tone, 19

notebook, 12

O ‘Out of range’ warning, 6

P paging handsets, 19

pause, 38, 42

PBX compatibility, 38–39,
42

PIN code

base unit, 27

handset, 23

problems, 34–39

R radio signals, 3, 7

recall type, 42

registering handsets, 20–22

REN (ringer equivalence
number), 2

resetting the base unit, 31

resetting the handset, 26

ringer volume and melody

base unit, 28

handset, 24

S selecting a base unit, 21

service information, 41

shuttling between calls, 18

signalling, 42

site for the base unit, 3

site for the charger pod, 3

switching on and off, 7

T three-way conference, 18

time setting, 30

transferring calls, 17

troubleshooting, 34–39

Twin system, 16–22

44